{"metadata":{"transaction_key":"deprecated","request_id":"019fb08d-e25c-78e1-a95a-fd4386a9d617","sha256":"3a1b7649776643cd5ebf61873da9da38873329e91604ff96c14f1163aa19dba4","created":"2026-07-30T01:05:17.505Z","duration":43.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":54},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":54,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8413086,"words":[{"word":"ronald","start":4.64,"end":5.14,"confidence":0.8413086,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.10578830540180206}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.10578830540180206}],"sentiment":"neutral","sentiment_score":0.10578830540180206,"num_words":1,"start":4.64,"end":5.14}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.9951172,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.04284190014004707},{"word":"your","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0002505257725715637},{"word":"name","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.011388808488845823},{"word":"and","start":1.04,"end":1.28,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.016793537884950638},{"word":"reason","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.006828751415014267},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0010411925613880155},{"word":"calling","start":1.8399999,"end":2.34,"confidence":0.9970703,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.01498165912926197},{"word":"i'll","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01837658509612083},{"word":"see","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.01739320531487465},{"word":"if","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015459027141332626},{"word":"this","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.004656294360756874},{"word":"person","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.01658031716942787},{"word":"is","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009816663339734076},{"word":"available","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.008343018591403961},{"word":"thanks","start":12.799999,"end":13.299999,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4824326038360596},{"word":"please","start":13.875,"end":14.115,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.11539535969495772},{"word":"stay","start":14.115,"end":14.435,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07768559455871582},{"word":"on","start":14.435,"end":14.675,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0610232949256897},{"word":"the","start":14.675,"end":14.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01394188404083252},{"word":"line","start":14.835,"end":15.335,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.03148071467876434},{"word":"i'm","start":36.85,"end":37.09,"confidence":0.99609375,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4355460107326507},{"word":"sorry","start":37.09,"end":37.59,"confidence":0.9838867,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4401412308216095},{"word":"this","start":37.65,"end":37.89,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6622702479362488},{"word":"person","start":37.89,"end":38.21,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5965099930763245},{"word":"is","start":38.21,"end":38.37,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6065635681152344},{"word":"not","start":38.37,"end":38.61,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5603439211845398},{"word":"available","start":38.61,"end":39.11,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5120503306388855},{"word":"if","start":39.57,"end":39.73,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2817239463329315},{"word":"you","start":39.73,"end":39.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1820377856492996},{"word":"would","start":39.89,"end":40.05,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1797320544719696},{"word":"like","start":40.05,"end":40.21,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.15797419846057892},{"word":"to","start":40.21,"end":40.37,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20161674916744232},{"word":"leave","start":40.37,"end":40.61,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2007427513599396},{"word":"an","start":40.61,"end":40.77,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.20640364289283752},{"word":"additional","start":40.77,"end":41.25,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2075064778327942},{"word":"message","start":41.25,"end":41.75,"confidence":0.99902344,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.26089930534362793},{"word":"please","start":41.809998,"end":42.129997,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2148541659116745},{"word":"reply","start":42.129997,"end":42.53,"confidence":0.9980469,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.30228254199028015},{"word":"after","start":42.53,"end":42.77,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1660158336162567},{"word":"the","start":42.77,"end":43.127937,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1154727190732956}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":-0.013149141467043332},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.012946444430521556},{"text":"Thanks.","start":12.799999,"end":13.299999,"sentiment":"positive","sentiment_score":0.4824326038360596},{"text":"Please stay on the line.","start":13.875,"end":15.335,"sentiment":"neutral","sentiment_score":-0.05432861596345902},{"text":"I'm sorry.","start":36.85,"end":37.59,"sentiment":"negative","sentiment_score":-0.4378436207771301}],"sentiment":"neutral","sentiment_score":-0.030287118035961277,"num_words":22,"start":0.24,"end":37.59},{"sentences":[{"text":"This person is not available.","start":37.65,"end":39.11,"sentiment":"negative","sentiment_score":-0.5875476121902465},{"text":"If you would like to leave an additional message, please reply after the","start":39.57,"end":43.127937,"sentiment":"neutral","sentiment_score":-0.20594324400791755}],"sentiment":"neutral","sentiment_score":-0.31194445739189786,"num_words":18,"start":37.65,"end":43.127937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":-0.013149141467043332},{"text":"I'll see if this person is available.","start":2.3999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.012946444430521556}],"sentiment":"neutral","sentiment_score":-0.00010134851826088781,"channel":1,"num_words":14,"start":0.24,"end":4.26},{"sentences":[{"text":"Ronald.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.10578830540180206}],"sentiment":"neutral","sentiment_score":0.10578830540180206,"channel":0,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Thanks.","start":12.799999,"end":13.299999,"sentiment":"positive","sentiment_score":0.4824326038360596},{"text":"Please stay on the line.","start":13.875,"end":15.335,"sentiment":"neutral","sentiment_score":-0.05432861596345902},{"text":"I'm sorry.","start":36.85,"end":37.59,"sentiment":"negative","sentiment_score":-0.4378436207771301},{"text":"This person is not available.","start":37.65,"end":39.11,"sentiment":"negative","sentiment_score":-0.5875476121902465},{"text":"If you would like to leave an additional message, please reply after the","start":39.57,"end":43.127937,"sentiment":"neutral","sentiment_score":-0.20594324400791755}],"sentiment":"neutral","sentiment_score":-0.24153453656114066,"channel":1,"num_words":26,"start":12.799999,"end":43.127937}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the"},"intents":{"segments":[{"text":"Thanks.","start_word":15,"end_word":15,"intents":[{"intent":"Record caller details","confidence_score":0.061462764}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.012177680619060991},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.4824326038360596},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":-0.0505206361413002},{"text":"I'm sorry. This person is not available.","start_word":21,"end_word":27,"sentiment":"negative","sentiment_score":-0.5124281048774719},{"text":"If you would like to leave an additional message, please reply after the","start_word":28,"end_word":40,"sentiment":"neutral","sentiment_score":-0.21733400225639343}],"average":{"sentiment":"neutral","sentiment_score":-0.14373911751641166}}}}