{"metadata":{"transaction_key":"deprecated","request_id":"01a10fa0-9941-7e81-ba37-2e493e7b6ecc","sha256":"e539c7a1cc22a23988d95924b43c9cb036cc9b4b5490b56372cf5c16351265c3","created":"2026-10-06T05:12:26.961Z","duration":21.239937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Jasmine Durr.","confidence":0.7619629,"words":[{"word":"i'm","start":6.96,"end":7.2,"confidence":0.7570801,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.025566041469573975},{"word":"looking","start":7.2,"end":7.6,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.026872582733631138},{"word":"for","start":7.6,"end":8.1,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029106713831424713},{"word":"jasmine","start":8.24,"end":8.74,"confidence":0.7619629,"punctuated_word":"Jasmine","sentiment":"neutral","sentiment_score":0.06632763147354126},{"word":"durr","start":8.8,"end":9.3,"confidence":0.6916504,"punctuated_word":"Durr.","sentiment":"neutral","sentiment_score":0.09606083482503892}],"paragraphs":{"transcript":"\nI'm looking for Jasmine Durr.","paragraphs":[{"sentences":[{"text":"I'm looking for Jasmine Durr.","start":6.96,"end":9.3,"sentiment":"neutral","sentiment_score":0.048786760866642}],"sentiment":"neutral","sentiment_score":0.048786760866642,"num_words":5,"start":6.96,"end":9.3}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06991307437419891},{"word":"if","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.032104261219501495},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006923682987689972},{"word":"record","start":1.04,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.006810847669839859},{"word":"your","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0069729723036289215},{"word":"name","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.010755427181720734},{"word":"and","start":1.8399999,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007755044847726822},{"word":"reason","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02422366663813591},{"word":"for","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014986231923103333},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.9995117,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.025324873626232147},{"word":"i'll","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010266026481986046},{"word":"see","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.009100399911403656},{"word":"if","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0008372142910957336},{"word":"this","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013107620179653168},{"word":"person","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.008975520730018616},{"word":"is","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009906385093927383},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.008985564112663269},{"word":"thanks","start":14.084875,"end":14.584875,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6654620170593262},{"word":"please","start":14.884874,"end":15.364875,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.017075031995773315},{"word":"stay","start":15.364875,"end":15.684875,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.054439157247543335},{"word":"on","start":15.684875,"end":15.844874,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14236867427825928},{"word":"the","start":15.844874,"end":16.004875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.29257747530937195},{"word":"line","start":16.004875,"end":16.504875,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.16955649852752686}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.06991307437419891},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":-0.0040391640504822135},{"text":"Thanks.","start":14.084875,"end":14.584875,"sentiment":"positive","sentiment_score":0.6654620170593262},{"text":"Please stay on the line.","start":14.884874,"end":16.504875,"sentiment":"neutral","sentiment_score":0.13520336747169495}],"sentiment":"neutral","sentiment_score":0.058555013216708016,"num_words":23,"start":0.24,"end":16.504875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Jasmine Durr.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"neutral","sentiment_score":0.06991307437419891},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.56,"end":5.06,"sentiment":"neutral","sentiment_score":-0.0040391640504822135}],"sentiment":"neutral","sentiment_score":0.0003109676215578528,"channel":1,"num_words":17,"start":0.24,"end":5.06},{"sentences":[{"text":"I'm looking for Jasmine Durr.","start":6.96,"end":9.3,"sentiment":"neutral","sentiment_score":0.048786760866642}],"sentiment":"neutral","sentiment_score":0.048786760866642,"channel":0,"num_words":5,"start":6.96,"end":9.3},{"sentences":[{"text":"Thanks.","start":14.084875,"end":14.584875,"sentiment":"positive","sentiment_score":0.6654620170593262},{"text":"Please stay on the line.","start":14.884874,"end":16.504875,"sentiment":"neutral","sentiment_score":0.13520336747169495}],"sentiment":"neutral","sentiment_score":0.22357980906963348,"channel":1,"num_words":6,"start":14.084875,"end":16.504875}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Jasmine Durr. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":23,"end_word":27,"intents":[{"intent":"Check availability","confidence_score":0.1080774}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Jasmine Durr.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.020061800256371495},{"text":"Thanks.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.6654620170593262},{"text":"Please stay on the line.","start_word":23,"end_word":27,"sentiment":"neutral","sentiment_score":0.17037829756736755}],"average":{"sentiment":"neutral","sentiment_score":0.07226892880031041}}}}