{"metadata":{"transaction_key":"deprecated","request_id":"019e909c-4ee4-7c53-a886-6ac7fa9c78b1","sha256":"4680e12ae68a9e770c5813ce5c80c93d199bdb9b805a550105a4b3f5953ad909","created":"2026-06-04T03:10:24.935Z","duration":67.175934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":236,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":251,"output_tokens":251},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":251,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Videlence AI. Am I talking to Swapnil? Oh, hi. Swapnil, just a really quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five. Oh, you guys are already under contract? Oh, I see. Well, fair enough. But would you still be open to seeing how we compare even if you stay with them? Alright. So I'll just take a note of that. This will actually just give you a negotiate better if you renew. So we'll consider to keep in touch hopefully next year. Well, thank you, Swapnil.","confidence":0.99853516,"words":[{"word":"oh","start":3.6799998,"end":3.9199998,"confidence":0.98828125,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03291119635105133},{"word":"hi","start":3.9199998,"end":4.42,"confidence":0.9904785,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.032126232981681824},{"word":"this","start":4.88,"end":5.2,"confidence":0.67822266,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02938574925065041},{"word":"is","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.032823968678712845},{"word":"andrew","start":5.3599997,"end":5.7599998,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.034421056509017944},{"word":"from","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04189392179250717},{"word":"videlence","start":6.0,"end":6.5,"confidence":0.37044272,"punctuated_word":"Videlence","sentiment":"neutral","sentiment_score":0.03566616773605347},{"word":"ai","start":6.56,"end":7.04,"confidence":0.80200195,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.032815881073474884},{"word":"am","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.022666655480861664},{"word":"i","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03134218603372574},{"word":"talking","start":7.3599997,"end":7.7599998,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.013919099234044552},{"word":"to","start":7.7599998,"end":8.26,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026542263105511665},{"word":"swapnil","start":8.32,"end":8.82,"confidence":0.99072266,"punctuated_word":"Swapnil?","sentiment":"neutral","sentiment_score":0.026182908564805984},{"word":"oh","start":11.36,"end":11.599999,"confidence":0.89819336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.040740564465522766},{"word":"hi","start":11.599999,"end":12.099999,"confidence":0.99316406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.05959056317806244},{"word":"swapnil","start":12.4,"end":12.9,"confidence":0.9866536,"punctuated_word":"Swapnil,","sentiment":"neutral","sentiment_score":0.055471088737249374},{"word":"just","start":12.96,"end":13.28,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06662742793560028},{"word":"a","start":13.28,"end":13.605,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06962916254997253},{"word":"really","start":13.764999,"end":14.084999,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.08566433936357498},{"word":"quick","start":14.084999,"end":14.245,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.09594704955816268},{"word":"one","start":14.245,"end":14.485,"confidence":0.94018555,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.0937296524643898},{"word":"we","start":14.485,"end":14.724999,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.058504216372966766},{"word":"are","start":14.724999,"end":14.884999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04691758379340172},{"word":"a","start":14.884999,"end":15.044999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06790415942668915},{"word":"cybersecurity","start":15.044999,"end":15.544999,"confidence":0.89501953,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.05027933046221733},{"word":"company","start":16.005,"end":16.505,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.05321786552667618},{"word":"that","start":16.805,"end":17.045,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.055351316928863525},{"word":"runs","start":17.045,"end":17.365,"confidence":1.0,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.0679207593202591},{"word":"an","start":17.365,"end":17.865,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05978349223732948},{"word":"aisoc","start":18.164999,"end":18.664999,"confidence":0.9280599,"punctuated_word":"AISOC","sentiment":"neutral","sentiment_score":0.062453996390104294},{"word":"operation","start":18.884998,"end":19.384998,"confidence":0.99902344,"punctuated_word":"operation","sentiment":"neutral","sentiment_score":0.08841338753700256},{"word":"that","start":19.685,"end":20.005,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07655918598175049},{"word":"plugs","start":20.005,"end":20.324999,"confidence":0.99902344,"punctuated_word":"plugs","sentiment":"neutral","sentiment_score":0.05849172919988632},{"word":"into","start":20.324999,"end":20.645,"confidence":0.9941406,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.0549917109310627},{"word":"your","start":20.645,"end":20.805,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06353534758090973},{"word":"whole","start":20.805,"end":21.045,"confidence":1.0,"punctuated_word":"whole","sentiment":"neutral","sentiment_score":0.049044717103242874},{"word":"it","start":21.045,"end":21.445,"confidence":0.9970703,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.04957463592290878},{"word":"stack","start":21.445,"end":21.945,"confidence":0.7416992,"punctuated_word":"stack,","sentiment":"neutral","sentiment_score":0.03488173335790634},{"word":"like","start":22.724998,"end":23.125,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.005945761688053608},{"word":"microsoft","start":23.125,"end":23.625,"confidence":0.89501953,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.009198911488056185},{"word":"three","start":23.765,"end":24.085,"confidence":0.99902344,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.01319751888513565},{"word":"six","start":24.085,"end":24.404999,"confidence":0.9921875,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.011748773977160454},{"word":"five","start":24.404999,"end":24.904999,"confidence":0.9614258,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":0.01579606533050537},{"word":"oh","start":32.72,"end":32.96,"confidence":0.92822266,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0067518241703510284},{"word":"you","start":32.96,"end":33.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003731539472937584},{"word":"guys","start":33.2,"end":33.44,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.002120574936270714},{"word":"are","start":33.44,"end":33.68,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.004588284529745579},{"word":"already","start":33.68,"end":34.0,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.007526161149144173},{"word":"under","start":34.0,"end":34.32,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.0008030273020267487},{"word":"contract","start":34.32,"end":34.82,"confidence":0.9951172,"punctuated_word":"contract?","sentiment":"neutral","sentiment_score":0.003908833488821983},{"word":"oh","start":36.8,"end":37.12,"confidence":0.99658203,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03415500372648239},{"word":"i","start":37.12,"end":37.36,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04303935542702675},{"word":"see","start":37.36,"end":37.86,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04605100303888321},{"word":"well","start":38.0,"end":38.5,"confidence":0.92163086,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0858965739607811},{"word":"fair","start":39.015003,"end":39.255,"confidence":0.99902344,"punctuated_word":"fair","sentiment":"neutral","sentiment_score":0.09354373067617416},{"word":"enough","start":39.255,"end":39.735,"confidence":0.94628906,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":0.0922265723347664},{"word":"but","start":39.735,"end":40.055,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.04980285465717316},{"word":"would","start":40.055,"end":40.295002,"confidence":0.9589844,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.022643346339464188},{"word":"you","start":40.295002,"end":40.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.050699252635240555},{"word":"still","start":40.455,"end":40.695,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.034460026770830154},{"word":"be","start":40.695,"end":40.855003,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03119172900915146},{"word":"open","start":40.855003,"end":41.255,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.016599811613559723},{"word":"to","start":41.255,"end":41.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01796906813979149},{"word":"seeing","start":41.575,"end":41.815002,"confidence":0.9941406,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.02489611878991127},{"word":"how","start":41.815002,"end":41.975002,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.03548044711351395},{"word":"we","start":41.975002,"end":42.295002,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04552110284566879},{"word":"compare","start":42.295002,"end":42.795002,"confidence":1.0,"punctuated_word":"compare","sentiment":"neutral","sentiment_score":0.04473793879151344},{"word":"even","start":43.335003,"end":43.575,"confidence":0.84716797,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.01154034584760666},{"word":"if","start":43.575,"end":43.735,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.016222812235355377},{"word":"you","start":43.735,"end":43.975002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006647404283285141},{"word":"stay","start":43.975002,"end":44.215,"confidence":0.99902344,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.012531578540802002},{"word":"with","start":44.215,"end":44.455,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.026641275733709335},{"word":"them","start":44.455,"end":44.955,"confidence":0.99853516,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.018503081053495407},{"word":"alright","start":48.455,"end":48.955,"confidence":0.98950195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.04149928689002991},{"word":"so","start":49.575,"end":49.815002,"confidence":0.96875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.037381596863269806},{"word":"i'll","start":49.815002,"end":50.295002,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.020627176389098167},{"word":"just","start":50.295002,"end":50.775,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.031837694346904755},{"word":"take","start":50.775,"end":51.015,"confidence":0.99609375,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04603951796889305},{"word":"a","start":51.015,"end":51.175003,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03139357268810272},{"word":"note","start":51.175003,"end":51.495003,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.04386015236377716},{"word":"of","start":51.495003,"end":51.655003,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.017649993300437927},{"word":"that","start":51.655003,"end":52.155003,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.013691287487745283},{"word":"this","start":53.68,"end":54.0,"confidence":0.97802734,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1927792876958847},{"word":"will","start":54.0,"end":54.5,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1778588443994522},{"word":"actually","start":54.96,"end":55.36,"confidence":0.7182617,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.17219658195972443},{"word":"just","start":55.36,"end":55.52,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1596495509147644},{"word":"give","start":55.52,"end":55.68,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.18780964612960815},{"word":"you","start":55.68,"end":56.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18035688996315},{"word":"a","start":56.48,"end":56.64,"confidence":0.8198242,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19369536638259888},{"word":"negotiate","start":56.64,"end":57.14,"confidence":0.98291016,"punctuated_word":"negotiate","sentiment":"neutral","sentiment_score":0.17186646163463593},{"word":"better","start":58.0,"end":58.32,"confidence":0.9873047,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.12918812036514282},{"word":"if","start":58.32,"end":58.559998,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.15036214888095856},{"word":"you","start":58.559998,"end":58.8,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08527244627475739},{"word":"renew","start":58.8,"end":59.28,"confidence":0.88183594,"punctuated_word":"renew.","sentiment":"neutral","sentiment_score":0.08395370095968246},{"word":"so","start":59.28,"end":59.78,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14965444803237915},{"word":"we'll","start":60.16,"end":60.66,"confidence":0.9382324,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1471187174320221},{"word":"consider","start":60.96,"end":61.46,"confidence":0.6503906,"punctuated_word":"consider","sentiment":"neutral","sentiment_score":0.12228727340698242},{"word":"to","start":61.52,"end":61.84,"confidence":0.87890625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12671490013599396},{"word":"keep","start":61.84,"end":62.08,"confidence":0.98095703,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.1523333340883255},{"word":"in","start":62.08,"end":62.239998,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12599173188209534},{"word":"touch","start":62.239998,"end":62.559998,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.14234216511249542},{"word":"hopefully","start":62.559998,"end":62.96,"confidence":0.90722656,"punctuated_word":"hopefully","sentiment":"neutral","sentiment_score":0.08164171874523163},{"word":"next","start":62.96,"end":63.2,"confidence":0.99121094,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.11620277911424635},{"word":"year","start":63.2,"end":63.7,"confidence":0.9995117,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.159370556473732},{"word":"well","start":64.16,"end":64.32,"confidence":0.98950195,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.4593127071857453},{"word":"thank","start":64.32,"end":64.56,"confidence":0.9970703,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6509280800819397},{"word":"you","start":64.56,"end":64.8,"confidence":0.79052734,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6224786043167114},{"word":"swapnil","start":64.8,"end":65.3,"confidence":0.91552734,"punctuated_word":"Swapnil.","sentiment":"positive","sentiment_score":0.5379331111907959}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Videlence AI. Am I talking to Swapnil? Oh, hi. Swapnil, just a really quick one.\n\nWe are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five. Oh, you guys are already under contract? Oh, I see. Well, fair enough. But would you still be open to seeing how we compare even if you stay with them?\n\nAlright. So I'll just take a note of that. This will actually just give you a negotiate better if you renew. So we'll consider to keep in touch hopefully next year. Well, thank you, Swapnil.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.03251871466636658},{"text":"This is Andrew from Videlence AI.","start":4.88,"end":7.04,"sentiment":"neutral","sentiment_score":0.034501124173402786},{"text":"Am I talking to Swapnil?","start":7.04,"end":8.82,"sentiment":"neutral","sentiment_score":0.024130622483789922},{"text":"Oh, hi.","start":11.36,"end":12.099999,"sentiment":"neutral","sentiment_score":0.0501655638217926},{"text":"Swapnil, just a really quick one.","start":12.4,"end":14.485,"sentiment":"neutral","sentiment_score":0.07784478676815827}],"sentiment":"neutral","sentiment_score":0.04571891119260164,"num_words":21,"start":3.6799998,"end":14.485},{"sentences":[{"text":"We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack, like Microsoft three six five.","start":14.485,"end":24.904999,"sentiment":"neutral","sentiment_score":0.04789600906554948},{"text":"Oh, you guys are already under contract?","start":32.72,"end":34.82,"sentiment":"neutral","sentiment_score":0.0020580673590302467},{"text":"Oh, I see.","start":36.8,"end":37.86,"sentiment":"neutral","sentiment_score":0.04108178739746412},{"text":"Well, fair enough.","start":38.0,"end":39.735,"sentiment":"neutral","sentiment_score":0.09055562565724055},{"text":"But would you still be open to seeing how we compare even if you stay with them?","start":39.735,"end":44.955,"sentiment":"neutral","sentiment_score":0.019849500892793432}],"sentiment":"neutral","sentiment_score":0.03462446971724813,"num_words":52,"start":14.485,"end":44.955},{"sentences":[{"text":"Alright.","start":48.455,"end":48.955,"sentiment":"neutral","sentiment_score":-0.04149928689002991},{"text":"So I'll just take a note of that.","start":49.575,"end":52.155003,"sentiment":"neutral","sentiment_score":0.020964724710211158},{"text":"This will actually just give you a negotiate better if you renew.","start":53.68,"end":59.28,"sentiment":"neutral","sentiment_score":0.15708242046336332},{"text":"So we'll consider to keep in touch hopefully next year.","start":59.28,"end":63.7,"sentiment":"neutral","sentiment_score":0.13236576244235038},{"text":"Well, thank you, Swapnil.","start":64.16,"end":65.3,"sentiment":"positive","sentiment_score":0.5676631256937981}],"sentiment":"neutral","sentiment_score":0.160157648101449,"num_words":35,"start":48.455,"end":65.3}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Oh, yeah. We are we are pretty okay with that at the moment. Yeah. We are pretty okay with that under contract as well. So I don't wanna waste your time at the moment. The next year, we are going to assess. Yep. Yep. Not at the moment. No. Maybe next year. Not right now. Okay. Yep. Yep. Sure. No worries. Thanks.","confidence":0.98828125,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.77905273,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01621701940894127},{"word":"yep","start":9.36,"end":9.86,"confidence":0.9655762,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03551262244582176},{"word":"oh","start":22.215,"end":22.455,"confidence":0.7961426,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03430134057998657},{"word":"yeah","start":22.455,"end":22.775,"confidence":0.9897461,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.019512008875608444},{"word":"we","start":22.775,"end":22.935001,"confidence":0.99121094,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.007276104763150215},{"word":"are","start":22.935001,"end":23.095001,"confidence":0.47631836,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.016854166984558105},{"word":"we","start":23.095001,"end":23.255001,"confidence":0.93847656,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.01650531217455864},{"word":"are","start":23.255001,"end":23.415,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.014126509428024292},{"word":"pretty","start":23.415,"end":23.655,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.061340827494859695},{"word":"okay","start":23.655,"end":23.975,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.02208617702126503},{"word":"with","start":23.975,"end":24.215,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02159838378429413},{"word":"that","start":24.215,"end":24.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01396050676703453},{"word":"at","start":24.375,"end":24.535,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.019357485696673393},{"word":"the","start":24.535,"end":24.615,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033236611634492874},{"word":"moment","start":24.615,"end":25.115,"confidence":0.99560547,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.02064342424273491},{"word":"yeah","start":25.654999,"end":25.975,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09979912638664246},{"word":"we","start":25.975,"end":26.135,"confidence":0.91748047,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10753211379051208},{"word":"are","start":26.135,"end":26.375,"confidence":0.89453125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.18417122960090637},{"word":"pretty","start":26.375,"end":26.615,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.21780839562416077},{"word":"okay","start":26.615,"end":26.935001,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.19784897565841675},{"word":"with","start":26.935001,"end":27.095001,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.26898840069770813},{"word":"that","start":27.095001,"end":27.595001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.20842993259429932},{"word":"under","start":28.44,"end":28.76,"confidence":0.89501953,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.21815189719200137},{"word":"contract","start":28.76,"end":29.16,"confidence":0.9970703,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.21706154942512512},{"word":"as","start":29.16,"end":29.400002,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.19664308428764343},{"word":"well","start":29.400002,"end":29.720001,"confidence":0.7697754,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.17687129974365234},{"word":"so","start":29.720001,"end":29.880001,"confidence":0.78564453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013988494873046877},{"word":"i","start":29.880001,"end":30.04,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09846583008766174},{"word":"don't","start":30.04,"end":30.28,"confidence":0.9946289,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09475552290678024},{"word":"wanna","start":30.28,"end":30.52,"confidence":0.7939453,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.20999494194984436},{"word":"waste","start":30.52,"end":30.76,"confidence":1.0,"punctuated_word":"waste","sentiment":"neutral","sentiment_score":-0.24701325595378876},{"word":"your","start":30.76,"end":31.0,"confidence":0.9760742,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14501148462295532},{"word":"time","start":31.0,"end":31.240002,"confidence":0.9902344,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.146491676568985},{"word":"at","start":31.240002,"end":31.32,"confidence":0.9580078,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11949875950813292},{"word":"the","start":31.32,"end":31.400002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04360450804233551},{"word":"moment","start":31.400002,"end":31.900002,"confidence":0.8811035,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.07141118496656418},{"word":"the","start":32.04,"end":32.2,"confidence":0.47485352,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.001621544361114502},{"word":"next","start":32.2,"end":32.440002,"confidence":0.9951172,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.01679493486881256},{"word":"year","start":32.440002,"end":32.68,"confidence":0.80615234,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.016418304294347763},{"word":"we","start":32.68,"end":32.84,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.013142835348844528},{"word":"are","start":32.84,"end":32.920002,"confidence":0.9760742,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.004403573460876942},{"word":"going","start":32.920002,"end":33.16,"confidence":0.7207031,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.007146455347537994},{"word":"to","start":33.16,"end":33.24,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005606897175312042},{"word":"assess","start":33.24,"end":33.74,"confidence":0.8171387,"punctuated_word":"assess.","sentiment":"neutral","sentiment_score":0.0009415159001946448},{"word":"yep","start":34.120003,"end":34.620003,"confidence":0.9206543,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.006696573458611965},{"word":"yep","start":35.16,"end":35.66,"confidence":0.97314453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02516895905137062},{"word":"not","start":44.234997,"end":44.315,"confidence":0.98828125,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.031457748264074326},{"word":"at","start":44.315,"end":44.475,"confidence":0.9819336,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04185669124126434},{"word":"the","start":44.475,"end":44.635,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02253612130880356},{"word":"moment","start":44.635,"end":45.135,"confidence":0.9904785,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.032058101147413254},{"word":"no","start":45.355,"end":45.855,"confidence":0.9692383,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1101234257221222},{"word":"maybe","start":45.914997,"end":46.234997,"confidence":0.9951172,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.08783482015132904},{"word":"next","start":46.234997,"end":46.555,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.07680155336856842},{"word":"year","start":46.555,"end":47.055,"confidence":0.8762207,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.12079907953739166},{"word":"not","start":48.954998,"end":49.274998,"confidence":0.91503906,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.08357375115156174},{"word":"right","start":49.274998,"end":49.515,"confidence":0.97314453,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.07799628376960754},{"word":"now","start":49.515,"end":49.754997,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.11186392605304718},{"word":"okay","start":49.754997,"end":50.254997,"confidence":0.96069336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03677035868167877},{"word":"yep","start":52.475,"end":52.975,"confidence":0.9995117,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14604073762893677},{"word":"yep","start":63.56,"end":63.960003,"confidence":0.8491211,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17922160029411316},{"word":"sure","start":63.960003,"end":64.46001,"confidence":0.9970703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.3209095895290375},{"word":"no","start":65.48,"end":65.72,"confidence":0.9819336,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.3292575776576996},{"word":"worries","start":65.72,"end":66.200005,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.361578106880188},{"word":"thanks","start":66.200005,"end":66.700005,"confidence":0.7055664,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3010390102863312}],"paragraphs":{"transcript":"\nHello? Yep. Oh, yeah. We are we are pretty okay with that at the moment. Yeah.\n\nWe are pretty okay with that under contract as well. So I don't wanna waste your time at the moment. The next year, we are going to assess. Yep. Yep.\n\nNot at the moment. No. Maybe next year. Not right now. Okay.\n\nYep. Yep. Sure. No worries. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01621701940894127},{"text":"Yep.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03551262244582176},{"text":"Oh, yeah.","start":22.215,"end":22.775,"sentiment":"neutral","sentiment_score":0.026906674727797508},{"text":"We are we are pretty okay with that at the moment.","start":22.775,"end":25.115,"sentiment":"neutral","sentiment_score":0.019129567017609424},{"text":"Yeah.","start":25.654999,"end":25.975,"sentiment":"neutral","sentiment_score":0.09979912638664246}],"sentiment":"neutral","sentiment_score":0.02598545968066901,"num_words":16,"start":0.48,"end":25.975},{"sentences":[{"text":"We are pretty okay with that under contract as well.","start":25.975,"end":29.720001,"sentiment":"neutral","sentiment_score":0.19935068786144255},{"text":"So I don't wanna waste your time at the moment.","start":29.720001,"end":31.900002,"sentiment":"neutral","sentiment_score":-0.11622586697340012},{"text":"The next year, we are going to assess.","start":32.04,"end":33.74,"sentiment":"neutral","sentiment_score":0.008259507594630122},{"text":"Yep.","start":34.120003,"end":34.620003,"sentiment":"neutral","sentiment_score":-0.006696573458611965},{"text":"Yep.","start":35.16,"end":35.66,"sentiment":"neutral","sentiment_score":0.02516895905137062}],"sentiment":"neutral","sentiment_score":0.030526555174340806,"num_words":30,"start":25.975,"end":35.66},{"sentences":[{"text":"Not at the moment.","start":44.234997,"end":45.135,"sentiment":"neutral","sentiment_score":-0.03197716549038887},{"text":"No.","start":45.355,"end":45.855,"sentiment":"neutral","sentiment_score":-0.1101234257221222},{"text":"Maybe next year.","start":45.914997,"end":47.055,"sentiment":"neutral","sentiment_score":-0.09514515101909637},{"text":"Not right now.","start":48.954998,"end":49.754997,"sentiment":"neutral","sentiment_score":-0.09114465365807216},{"text":"Okay.","start":49.754997,"end":50.254997,"sentiment":"neutral","sentiment_score":-0.03677035868167877}],"sentiment":"neutral","sentiment_score":-0.06947265503307183,"num_words":12,"start":44.234997,"end":50.254997},{"sentences":[{"text":"Yep.","start":52.475,"end":52.975,"sentiment":"neutral","sentiment_score":0.14604073762893677},{"text":"Yep.","start":63.56,"end":63.960003,"sentiment":"neutral","sentiment_score":0.17922160029411316},{"text":"Sure.","start":63.960003,"end":64.46001,"sentiment":"neutral","sentiment_score":0.3209095895290375},{"text":"No worries.","start":65.48,"end":66.200005,"sentiment":"positive","sentiment_score":0.3454178422689438},{"text":"Thanks.","start":66.200005,"end":66.700005,"sentiment":"neutral","sentiment_score":0.3010390102863312}],"sentiment":"neutral","sentiment_score":0.27300777037938434,"num_words":6,"start":52.475,"end":66.700005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Videlence AI. Am I talking to Swapnil?\n\nChannel 1: Yep.\n\nChannel 0: Oh, hi. Swapnil, just a really quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack,\n\nChannel 1: Oh, yeah.\n\nChannel 0: like\n\nChannel 1: We are we\n\nChannel 0: Microsoft\n\nChannel 1: are pretty okay\n\nChannel 0: three\n\nChannel 1: with\n\nChannel 0: six\n\nChannel 1: that at\n\nChannel 0: five.\n\nChannel 1: the moment. Yeah. We are pretty okay with that under contract as well. So I don't wanna waste your time at the moment. The next year, we\n\nChannel 0: Oh,\n\nChannel 1: are going\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: guys\n\nChannel 1: assess.\n\nChannel 0: are already under\n\nChannel 1: Yep.\n\nChannel 0: contract?\n\nChannel 1: Yep.\n\nChannel 0: Oh, I see. Well, fair enough. But would you still be open to seeing how we compare even if you stay with\n\nChannel 1: Not at\n\nChannel 0: them?\n\nChannel 1: the moment. No. Maybe next year.\n\nChannel 0: Alright.\n\nChannel 1: Not right now.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: I'll just take a note of that.\n\nChannel 1: Yep.\n\nChannel 0: This will actually just give you a negotiate better if you renew. So we'll consider to keep in touch hopefully next year.\n\nChannel 1: Yep. Sure.\n\nChannel 0: Well, thank you, Swapnil.\n\nChannel 1: No worries. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01621701940894127}],"sentiment":"neutral","sentiment_score":0.01621701940894127,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Oh, hi.","start":3.6799998,"end":4.42,"sentiment":"neutral","sentiment_score":0.03251871466636658},{"text":"This is Andrew from Videlence AI.","start":4.88,"end":7.04,"sentiment":"neutral","sentiment_score":0.034501124173402786},{"text":"Am I talking to Swapnil?","start":7.04,"end":8.82,"sentiment":"neutral","sentiment_score":0.024130622483789922}],"sentiment":"neutral","sentiment_score":0.03020748359939227,"channel":0,"num_words":13,"start":3.6799998,"end":8.82},{"sentences":[{"text":"Yep.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.03551262244582176}],"sentiment":"neutral","sentiment_score":0.03551262244582176,"channel":1,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Oh, hi.","start":11.36,"end":12.099999,"sentiment":"neutral","sentiment_score":0.0501655638217926},{"text":"Swapnil, just a really quick one.","start":12.4,"end":14.485,"sentiment":"neutral","sentiment_score":0.07784478676815827},{"text":"We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack,","start":14.485,"end":21.945,"sentiment":"neutral","sentiment_score":0.05869559812195161}],"sentiment":"neutral","sentiment_score":0.06260900065302849,"channel":0,"num_words":25,"start":11.36,"end":21.945},{"sentences":[{"text":"Oh, yeah.","start":22.215,"end":22.775,"sentiment":"neutral","sentiment_score":0.026906674727797508}],"sentiment":"neutral","sentiment_score":0.026906674727797508,"channel":1,"num_words":2,"start":22.215,"end":22.775},{"sentences":[{"text":"like","start":22.724998,"end":23.125,"sentiment":"neutral","sentiment_score":0.005945761688053608}],"sentiment":"neutral","sentiment_score":0.005945761688053608,"channel":0,"num_words":1,"start":22.724998,"end":23.125},{"sentences":[{"text":"We are we","start":22.775,"end":23.255001,"sentiment":"neutral","sentiment_score":0.013545194640755653}],"sentiment":"neutral","sentiment_score":0.013545194640755653,"channel":1,"num_words":3,"start":22.775,"end":23.255001},{"sentences":[{"text":"Microsoft","start":23.125,"end":23.625,"sentiment":"neutral","sentiment_score":0.009198911488056185}],"sentiment":"neutral","sentiment_score":0.009198911488056185,"channel":0,"num_words":1,"start":23.125,"end":23.625},{"sentences":[{"text":"are pretty okay","start":23.255001,"end":23.975,"sentiment":"neutral","sentiment_score":0.032517837981383}],"sentiment":"neutral","sentiment_score":0.032517837981383,"channel":1,"num_words":3,"start":23.255001,"end":23.975},{"sentences":[{"text":"three","start":23.765,"end":24.085,"sentiment":"neutral","sentiment_score":0.01319751888513565}],"sentiment":"neutral","sentiment_score":0.01319751888513565,"channel":0,"num_words":1,"start":23.765,"end":24.085},{"sentences":[{"text":"with","start":23.975,"end":24.215,"sentiment":"neutral","sentiment_score":0.02159838378429413}],"sentiment":"neutral","sentiment_score":0.02159838378429413,"channel":1,"num_words":1,"start":23.975,"end":24.215},{"sentences":[{"text":"six","start":24.085,"end":24.404999,"sentiment":"neutral","sentiment_score":0.011748773977160454}],"sentiment":"neutral","sentiment_score":0.011748773977160454,"channel":0,"num_words":1,"start":24.085,"end":24.404999},{"sentences":[{"text":"that at","start":24.215,"end":24.535,"sentiment":"neutral","sentiment_score":0.016658996231853962}],"sentiment":"neutral","sentiment_score":0.016658996231853962,"channel":1,"num_words":2,"start":24.215,"end":24.535},{"sentences":[{"text":"five.","start":24.404999,"end":24.904999,"sentiment":"neutral","sentiment_score":0.01579606533050537}],"sentiment":"neutral","sentiment_score":0.01579606533050537,"channel":0,"num_words":1,"start":24.404999,"end":24.904999},{"sentences":[{"text":"the moment.","start":24.535,"end":25.115,"sentiment":"neutral","sentiment_score":0.00865988153964281},{"text":"Yeah.","start":25.654999,"end":25.975,"sentiment":"neutral","sentiment_score":0.09979912638664246},{"text":"We are pretty okay with that under contract as well.","start":25.975,"end":29.720001,"sentiment":"neutral","sentiment_score":0.19935068786144255},{"text":"So I don't wanna waste your time at the moment.","start":29.720001,"end":31.900002,"sentiment":"neutral","sentiment_score":-0.11622586697340012},{"text":"The next year, we","start":32.04,"end":32.84,"sentiment":"neutral","sentiment_score":0.011994404718279839}],"sentiment":"neutral","sentiment_score":0.03690165619331377,"channel":1,"num_words":27,"start":24.535,"end":32.84},{"sentences":[{"text":"Oh,","start":32.72,"end":32.96,"sentiment":"neutral","sentiment_score":0.0067518241703510284}],"sentiment":"neutral","sentiment_score":0.0067518241703510284,"channel":0,"num_words":1,"start":32.72,"end":32.96},{"sentences":[{"text":"are going","start":32.84,"end":33.16,"sentiment":"neutral","sentiment_score":0.005775014404207468}],"sentiment":"neutral","sentiment_score":0.005775014404207468,"channel":1,"num_words":2,"start":32.84,"end":33.16},{"sentences":[{"text":"you","start":32.96,"end":33.2,"sentiment":"neutral","sentiment_score":0.003731539472937584}],"sentiment":"neutral","sentiment_score":0.003731539472937584,"channel":0,"num_words":1,"start":32.96,"end":33.2},{"sentences":[{"text":"to","start":33.16,"end":33.24,"sentiment":"neutral","sentiment_score":0.005606897175312042}],"sentiment":"neutral","sentiment_score":0.005606897175312042,"channel":1,"num_words":1,"start":33.16,"end":33.24},{"sentences":[{"text":"guys","start":33.2,"end":33.44,"sentiment":"neutral","sentiment_score":-0.002120574936270714}],"sentiment":"neutral","sentiment_score":-0.002120574936270714,"channel":0,"num_words":1,"start":33.2,"end":33.44},{"sentences":[{"text":"assess.","start":33.24,"end":33.74,"sentiment":"neutral","sentiment_score":0.0009415159001946448}],"sentiment":"neutral","sentiment_score":0.0009415159001946448,"channel":1,"num_words":1,"start":33.24,"end":33.74},{"sentences":[{"text":"are already under","start":33.44,"end":34.32,"sentiment":"neutral","sentiment_score":0.0007116164391239485}],"sentiment":"neutral","sentiment_score":0.0007116164391239485,"channel":0,"num_words":3,"start":33.44,"end":34.32},{"sentences":[{"text":"Yep.","start":34.120003,"end":34.620003,"sentiment":"neutral","sentiment_score":-0.006696573458611965}],"sentiment":"neutral","sentiment_score":-0.006696573458611965,"channel":1,"num_words":1,"start":34.120003,"end":34.620003},{"sentences":[{"text":"contract?","start":34.32,"end":34.82,"sentiment":"neutral","sentiment_score":0.003908833488821983}],"sentiment":"neutral","sentiment_score":0.003908833488821983,"channel":0,"num_words":1,"start":34.32,"end":34.82},{"sentences":[{"text":"Yep.","start":35.16,"end":35.66,"sentiment":"neutral","sentiment_score":0.02516895905137062}],"sentiment":"neutral","sentiment_score":0.02516895905137062,"channel":1,"num_words":1,"start":35.16,"end":35.66},{"sentences":[{"text":"Oh, I see.","start":36.8,"end":37.86,"sentiment":"neutral","sentiment_score":0.04108178739746412},{"text":"Well, fair enough.","start":38.0,"end":39.735,"sentiment":"neutral","sentiment_score":0.09055562565724055},{"text":"But would you still be open to seeing how we compare even if you stay with","start":39.735,"end":44.455,"sentiment":"neutral","sentiment_score":0.022246537264436483}],"sentiment":"neutral","sentiment_score":0.034129856154322624,"channel":0,"num_words":22,"start":36.8,"end":44.455},{"sentences":[{"text":"Not at","start":44.234997,"end":44.475,"sentiment":"neutral","sentiment_score":-0.036657219752669334}],"sentiment":"neutral","sentiment_score":-0.036657219752669334,"channel":1,"num_words":2,"start":44.234997,"end":44.475},{"sentences":[{"text":"them?","start":44.455,"end":44.955,"sentiment":"neutral","sentiment_score":-0.018503081053495407}],"sentiment":"neutral","sentiment_score":-0.018503081053495407,"channel":0,"num_words":1,"start":44.455,"end":44.955},{"sentences":[{"text":"the moment.","start":44.475,"end":45.135,"sentiment":"neutral","sentiment_score":-0.027297111228108406},{"text":"No.","start":45.355,"end":45.855,"sentiment":"neutral","sentiment_score":-0.1101234257221222},{"text":"Maybe next year.","start":45.914997,"end":47.055,"sentiment":"neutral","sentiment_score":-0.09514515101909637}],"sentiment":"neutral","sentiment_score":-0.07502551687260468,"channel":1,"num_words":6,"start":44.475,"end":47.055},{"sentences":[{"text":"Alright.","start":48.455,"end":48.955,"sentiment":"neutral","sentiment_score":-0.04149928689002991}],"sentiment":"neutral","sentiment_score":-0.04149928689002991,"channel":0,"num_words":1,"start":48.455,"end":48.955},{"sentences":[{"text":"Not right now.","start":48.954998,"end":49.754997,"sentiment":"neutral","sentiment_score":-0.09114465365807216}],"sentiment":"neutral","sentiment_score":-0.09114465365807216,"channel":1,"num_words":3,"start":48.954998,"end":49.754997},{"sentences":[{"text":"So","start":49.575,"end":49.815002,"sentiment":"neutral","sentiment_score":-0.037381596863269806}],"sentiment":"neutral","sentiment_score":-0.037381596863269806,"channel":0,"num_words":1,"start":49.575,"end":49.815002},{"sentences":[{"text":"Okay.","start":49.754997,"end":50.254997,"sentiment":"neutral","sentiment_score":-0.03677035868167877}],"sentiment":"neutral","sentiment_score":-0.03677035868167877,"channel":1,"num_words":1,"start":49.754997,"end":50.254997},{"sentences":[{"text":"I'll just take a note of that.","start":49.815002,"end":52.155003,"sentiment":"neutral","sentiment_score":0.029299913506422724}],"sentiment":"neutral","sentiment_score":0.029299913506422724,"channel":0,"num_words":7,"start":49.815002,"end":52.155003},{"sentences":[{"text":"Yep.","start":52.475,"end":52.975,"sentiment":"neutral","sentiment_score":0.14604073762893677}],"sentiment":"neutral","sentiment_score":0.14604073762893677,"channel":1,"num_words":1,"start":52.475,"end":52.975},{"sentences":[{"text":"This will actually just give you a negotiate better if you renew.","start":53.68,"end":59.28,"sentiment":"neutral","sentiment_score":0.15708242046336332},{"text":"So we'll consider to keep in touch hopefully next year.","start":59.28,"end":63.7,"sentiment":"neutral","sentiment_score":0.13236576244235038}],"sentiment":"neutral","sentiment_score":0.14584757590835745,"channel":0,"num_words":22,"start":53.68,"end":63.7},{"sentences":[{"text":"Yep.","start":63.56,"end":63.960003,"sentiment":"neutral","sentiment_score":0.17922160029411316},{"text":"Sure.","start":63.960003,"end":64.46001,"sentiment":"neutral","sentiment_score":0.3209095895290375}],"sentiment":"neutral","sentiment_score":0.2500655949115753,"channel":1,"num_words":2,"start":63.56,"end":64.46001},{"sentences":[{"text":"Well, thank you, Swapnil.","start":64.16,"end":65.3,"sentiment":"positive","sentiment_score":0.5676631256937981}],"sentiment":"positive","sentiment_score":0.5676631256937981,"channel":0,"num_words":4,"start":64.16,"end":65.3},{"sentences":[{"text":"No worries.","start":65.48,"end":66.200005,"sentiment":"positive","sentiment_score":0.3454178422689438},{"text":"Thanks.","start":66.200005,"end":66.700005,"sentiment":"neutral","sentiment_score":0.3010390102863312}],"sentiment":"neutral","sentiment_score":0.33062489827473956,"channel":1,"num_words":3,"start":65.48,"end":66.700005}]},"summary":{"result":"success","short":"An agent from Videlence AI calls SwapGeneration, a customer, to discuss their cybersecurity company and their AISOC operation. The agent suggests they could still assess if SwapGeneration would stay with their current provider and they agree to keep in touch next year."},"intents":{"segments":[{"text":"We are pretty okay with that under contract as well. So I don't wanna waste your time at the moment. The next year, we Oh, are going you to guys assess. are already under Yep. contract? Yep.","start_word":59,"end_word":95,"intents":[{"intent":"Assess contract status","confidence_score":0.14969131}]},{"text":"This will actually just give you a negotiate better if you renew. So we'll consider to keep in touch hopefully next year. Yep.","start_word":141,"end_word":163,"intents":[{"intent":"Negotiate better deal","confidence_score":0.17570376}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Videlence AI. Am I talking to Swapnil? Yep. Oh, hi. Swapnil, just a really quick one. We are a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack, Oh, yeah. like We are we Microsoft are pretty okay three with six that at five. the moment. Yeah. We are pretty okay with that under contract as well. So I don't wanna waste your time at the moment. The next year, we Oh, are going you to guys assess. are already under Yep. contract? Yep. Oh, I see. Well, fair enough. But would you still be open to seeing how we compare even if you stay with Not at them? the moment. No. Maybe next year. Alright. Not right now. So Okay. I'll just take a note of that. Yep. This will actually just give you a negotiate better if you renew. So we'll consider to keep in touch hopefully next year. Yep. Sure.","start_word":0,"end_word":164,"sentiment":"neutral","sentiment_score":0.04251787066459656},{"text":"Well, thank you, Swapnil. No worries. Thanks.","start_word":165,"end_word":171,"sentiment":"positive","sentiment_score":0.49721091985702515}],"average":{"sentiment":"neutral","sentiment_score":0.06969075753869289}}}}