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Well, then you you must you must have given me the wrong model number because the model number you gave me when I checked it online, it says it's not compatible. Okay. Hang on a sec. I just gotta get my glasses. Hang on. Alright. What was the model again? Is it is it Motorola? Motorola. What model? Five g. What else? Is it a is it a g 35 model? Or yeah. I'm on speaker. Yeah. Yeah. Go for it. Yep. You gave me a model number last time. Which number were you calling? You're calling you're calling tech tech support. You should be calling the sales department. G g five five. Yep. Five g. Okay. The g five five five g, which you didn't tell me last time, you just gave me g five five, but the the Motorola Moto g five five five g supports eSIM. Yes. It does. Yes. Now the each single one is showing you once you've finished the the purchase, and then it creates an account for you. Then you log in to the account, and then you'll see the code, the the CR code for the g for the esim. Okay. So what you do okay. So what you do, you you purchase the the plan. Alright? And then when you do the when you do the porting, you say you wanna keep the same number. Yeah. When it when it says, do you want a new number or same number, you click on same number. Yeah. And the same number then, it'll ask you to do a porting. Now the SIM card that you have now, is it on a contract or is it prepaid? Okay. If it's prepaid yeah. Yeah. Alright. So what you do when you when you purchase the plan, okay, then you go through the the process to purchase the purchase the the plan, it'll tell you to either get a new number or to keep the same number. So you click on keep the same number. Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else. So once you log in to the portal, you go to the eSIM. You'll have the QR code there. You scan that, and then process the porting with the scan. If you have any troubles, can you call this number? Because this is after hour this is during the day, this number. It's not after hour's number. Yeah. No. That that that shouldn't have happened. I've told them not to do that. And I reckon they did have one. Which member did you call? Just what? This one. Yeah. But which which department did you select? That's no. That that's yeah. Number 4, that's telephony. Nobody will pick that up after 06:00. Yeah. But then that that Yeah. That Yeah. Okay. Which which plan was it you wanted? $45 for 40 gigs. On the five on the five five g, we've got 40 gigs, 65 gigs, a 100 gigs, a 100 and 20 gigs, and a 100 65 gigs is only $55. Okay. So let's select that one. Yeah. I'm just gonna clear a history thing here. Just bear with me for one second. Yeah. Because I've gotta if I've gotta process it for you, I gotta set it up a different way. Can I call you back? Yeah. I'm just gonna set up something in the back end so it goes through the once you give me the credit card, it goes through the security process. Alright? Because normally, when we normally, we don't do it. You guys do it, but I'll do it for you. Okay. Thank you. Give me about ten ten minutes. Alright? 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afternoon. How are you? Mhmm. Yep. Yep.\n\nI think so. You had been a day or so ago? Yeah. Well, then you you must you must have given me the wrong model number because the model number you gave me when I checked it online, it says it's not compatible. Okay.\n\nHang on a sec. I just gotta get my glasses. Hang on. Alright. What was the model again?\n\nIs it is it Motorola? Motorola. What model? Five g. What else?\n\nIs it a is it a g 35 model? Or yeah. I'm on speaker. Yeah. Yeah.\n\nGo for it. Yep. You gave me a model number last time. Which number were you calling? You're calling you're calling tech tech support.\n\nYou should be calling the sales department. G g five five. Yep. Five g. Okay.\n\nThe g five five five g, which you didn't tell me last time, you just gave me g five five, but the the Motorola Moto g five five five g supports eSIM. Yes. It does. Yes. Now the each single one is showing you once you've finished the the purchase, and then it creates an account for you.\n\nThen you log in to the account, and then you'll see the code, the the CR code for the g for the esim. Okay. So what you do okay. So what you do, you you purchase the the plan. Alright?\n\nAnd then when you do the when you do the porting, you say you wanna keep the same number. Yeah. When it when it says, do you want a new number or same number, you click on same number. Yeah. And the same number then, it'll ask you to do a porting.\n\nNow the SIM card that you have now, is it on a contract or is it prepaid? Okay. If it's prepaid yeah. Yeah. Alright.\n\nSo what you do when you when you purchase the plan, okay, then you go through the the process to purchase the purchase the the plan, it'll tell you to either get a new number or to keep the same number. So you click on keep the same number. Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else. So once you log in to the portal, you go to the eSIM. You'll have the QR code there.\n\nYou scan that, and then process the porting with the scan. If you have any troubles, can you call this number? Because this is after hour this is during the day, this number. It's not after hour's number. Yeah.\n\nNo. That that that shouldn't have happened. I've told them not to do that. And I reckon they did have one. Which member did you call?\n\nJust what? This one. Yeah. But which which department did you select? That's no.\n\nThat that's yeah. Number 4, that's telephony. Nobody will pick that up after 06:00. Yeah. But then that that Yeah.\n\nThat Yeah. Okay. Which which plan was it you wanted? $45 for 40 gigs. On the five on the five five g, we've got 40 gigs, 65 gigs, a 100 gigs, a 100 and 20 gigs, and a 100 65 gigs is only $55.\n\nOkay. So let's select that one. Yeah. I'm just gonna clear a history thing here. Just bear with me for one second.\n\nYeah. Because I've gotta if I've gotta process it for you, I gotta set it up a different way. Can I call you back? Yeah. I'm just gonna set up something in the back end so it goes through the once you give me the credit card, it goes through the security process.\n\nAlright? Because normally, when we normally, we don't do it. You guys do it, but I'll do it for you. Okay. Thank you.\n\nGive me about ten ten minutes. Alright? Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.04,"sentiment":"neutral","sentiment_score":0.3217053562402725},{"text":"How are you?","start":1.04,"end":6.74,"sentiment":"neutral","sentiment_score":0.24256246785322824},{"text":"Mhmm.","start":12.865,"end":13.365,"sentiment":"neutral","sentiment_score":0.02314610779285431},{"text":"Yep.","start":15.585,"end":16.085,"sentiment":"neutral","sentiment_score":0.04100794345140457},{"text":"Yep.","start":21.505001,"end":22.005001,"sentiment":"neutral","sentiment_score":0.03531087934970856}],"sentiment":"neutral","sentiment_score":0.18382038082927465,"num_words":8,"start":0.48,"end":22.005001},{"sentences":[{"text":"I think so.","start":29.31,"end":29.79,"sentiment":"neutral","sentiment_score":-0.019509538387258846},{"text":"You had been a day or so 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on.","start":63.88,"end":64.62,"sentiment":"neutral","sentiment_score":-0.040366124361753464},{"text":"Alright.","start":90.28,"end":90.6,"sentiment":"neutral","sentiment_score":0.006824413314461708},{"text":"What was the model again?","start":90.6,"end":91.979996,"sentiment":"neutral","sentiment_score":-0.0006238898262381553}],"sentiment":"neutral","sentiment_score":-0.06683875708323386,"num_words":18,"start":61.960003,"end":91.979996},{"sentences":[{"text":"Is it is it Motorola?","start":95.64,"end":97.1,"sentiment":"neutral","sentiment_score":0.0034020166844129563},{"text":"Motorola.","start":100.814995,"end":101.314995,"sentiment":"neutral","sentiment_score":0.001404867973178625},{"text":"What model?","start":102.494995,"end":103.235,"sentiment":"neutral","sentiment_score":-0.0005991300567984581},{"text":"Five g.","start":112.229996,"end":114.049995,"sentiment":"neutral","sentiment_score":-0.0001433339639334008},{"text":"What 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it.","start":125.509995,"end":125.99,"sentiment":"neutral","sentiment_score":0.1222235510746638},{"text":"Yep.","start":125.99,"end":126.49,"sentiment":"neutral","sentiment_score":0.11973309516906738},{"text":"You gave me a model number last time.","start":130.415,"end":132.595,"sentiment":"neutral","sentiment_score":0.18515516258776188},{"text":"Which number were you calling?","start":150.26999,"end":151.65,"sentiment":"neutral","sentiment_score":-0.028631792590022086},{"text":"You're calling you're calling tech tech support.","start":156.04501,"end":159.005,"sentiment":"neutral","sentiment_score":-0.037219339183398654}],"sentiment":"neutral","sentiment_score":0.06516461299421887,"num_words":24,"start":125.509995,"end":159.005},{"sentences":[{"text":"You should be calling the sales department.","start":159.005,"end":160.785,"sentiment":"neutral","sentiment_score":-0.05025922507047653},{"text":"G g five five.","start":168.04,"end":172.94,"sentiment":"neutral","sentiment_score":0.005706819472834468},{"text":"Yep.","start":175.31999,"end":175.81999,"sentiment":"neutral","sentiment_score":0.015015101991593838},{"text":"Five g.","start":178.76,"end":179.58,"sentiment":"neutral","sentiment_score":0.005430885590612888},{"text":"Okay.","start":192.145,"end":192.645,"sentiment":"neutral","sentiment_score":0.018327804282307625}],"sentiment":"neutral","sentiment_score":-0.018985508009791374,"num_words":15,"start":159.005,"end":192.645},{"sentences":[{"text":"The g five five five g, which you didn't tell me last time, you just gave me g five five, but the the Motorola Moto g five five five g supports eSIM.","start":192.785,"end":204.81,"sentiment":"neutral","sentiment_score":0.008615662358351983},{"text":"Yes.","start":204.81,"end":204.97,"sentiment":"neutral","sentiment_score":0.0875079482793808},{"text":"It does.","start":204.97,"end":205.71,"sentiment":"neutral","sentiment_score":0.11345925182104111},{"text":"Yes.","start":207.37,"end":207.87,"sentiment":"neutral","sentiment_score":0.10125267505645752},{"text":"Now the each single one is showing you once you've finished the the purchase, and then it creates an account for you.","start":220.305,"end":228.43999,"sentiment":"neutral","sentiment_score":0.0038145374168049207}],"sentiment":"neutral","sentiment_score":0.013367243889911935,"num_words":58,"start":192.785,"end":228.43999},{"sentences":[{"text":"Then you log in to the account, and then you'll see the code, the the CR code for the g for the esim.","start":229.54,"end":237.0,"sentiment":"neutral","sentiment_score":0.0053789900899257346},{"text":"Okay.","start":242.325,"end":242.565,"sentiment":"neutral","sentiment_score":0.021560315042734143},{"text":"So what you do okay.","start":242.565,"end":245.525,"sentiment":"neutral","sentiment_score":0.01048114225268364},{"text":"So what you do, you you purchase the the plan.","start":245.525,"end":250.42499,"sentiment":"neutral","sentiment_score":0.03581270016729832},{"text":"Alright?","start":251.765,"end":252.265,"sentiment":"neutral","sentiment_score":0.03128138929605484}],"sentiment":"neutral","sentiment_score":0.014677279733587057,"num_words":40,"start":229.54,"end":252.265},{"sentences":[{"text":"And then when you do the when you do the porting, you say you wanna keep the same number.","start":253.06999,"end":260.77,"sentiment":"neutral","sentiment_score":-0.015097466689583502},{"text":"Yeah.","start":266.11,"end":266.51,"sentiment":"neutral","sentiment_score":-0.01131611317396164},{"text":"When it when it says, do you want a new number or same number, you click on same number.","start":266.51,"end":272.515,"sentiment":"neutral","sentiment_score":-0.02074308801246317},{"text":"Yeah.","start":274.89502,"end":275.05502,"sentiment":"neutral","sentiment_score":0.007465711794793606},{"text":"And the same number then, it'll ask you to do a porting.","start":275.05502,"end":278.415,"sentiment":"neutral","sentiment_score":0.0007390045599701504}],"sentiment":"neutral","sentiment_score":-0.012999093961507942,"num_words":52,"start":253.06999,"end":278.415},{"sentences":[{"text":"Now the SIM card that you have now, is it on a contract or is it prepaid?","start":278.415,"end":283.84,"sentiment":"neutral","sentiment_score":-0.005628079258124618},{"text":"Okay.","start":285.5,"end":285.82,"sentiment":"neutral","sentiment_score":0.0013166582211852074},{"text":"If it's prepaid yeah.","start":285.82,"end":290.48,"sentiment":"neutral","sentiment_score":-0.04658884648233652},{"text":"Yeah.","start":297.115,"end":297.59497,"sentiment":"neutral","sentiment_score":0.003907033707946539},{"text":"Alright.","start":297.59497,"end":297.91498,"sentiment":"neutral","sentiment_score":0.14452984929084778}],"sentiment":"neutral","sentiment_score":-0.005511633004061878,"num_words":24,"start":278.415,"end":297.91498},{"sentences":[{"text":"So what you do when you when you purchase the plan, okay, then you go through the the process to purchase the purchase the the plan, it'll tell you to either get a new number or to keep the same number.","start":297.91498,"end":314.53,"sentiment":"neutral","sentiment_score":0.14417689111901494},{"text":"So you click on keep the same number.","start":314.53,"end":316.78998,"sentiment":"neutral","sentiment_score":0.129294048063457},{"text":"Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else.","start":318.68997,"end":326.44498,"sentiment":"neutral","sentiment_score":0.26322431348521136},{"text":"So once you log in to the portal, you go to the eSIM.","start":326.585,"end":330.125,"sentiment":"neutral","sentiment_score":0.10295390337705612},{"text":"You'll have the QR code there.","start":330.585,"end":332.345,"sentiment":"neutral","sentiment_score":0.05640415847301483}],"sentiment":"neutral","sentiment_score":0.16758696604328058,"num_words":97,"start":297.91498,"end":332.345},{"sentences":[{"text":"You scan that, and then process the porting with the scan.","start":332.345,"end":340.52,"sentiment":"neutral","sentiment_score":0.0513678602874279},{"text":"If you have any troubles, can you call this number?","start":341.13998,"end":344.18,"sentiment":"neutral","sentiment_score":-0.09845611453056335},{"text":"Because this is after hour this is during the day, this number.","start":344.18,"end":347.13998,"sentiment":"neutral","sentiment_score":-0.2667583152651787},{"text":"It's not after hour's number.","start":347.13998,"end":348.76,"sentiment":"neutral","sentiment_score":-0.3119063377380371},{"text":"Yeah.","start":357.14502,"end":357.545,"sentiment":"neutral","sentiment_score":-0.13651010394096377}],"sentiment":"neutral","sentiment_score":-0.1363245194348005,"num_words":39,"start":332.345,"end":357.545},{"sentences":[{"text":"No.","start":357.545,"end":357.785,"sentiment":"negative","sentiment_score":-0.3783302903175354},{"text":"That that that shouldn't have happened.","start":357.785,"end":359.30502,"sentiment":"negative","sentiment_score":-0.6029543081919352},{"text":"I've told them not to do that.","start":359.30502,"end":360.825,"sentiment":"negative","sentiment_score":-0.6360401851790292},{"text":"And I reckon they did have one.","start":360.825,"end":362.52502,"sentiment":"neutral","sentiment_score":-0.22470234440905706},{"text":"Which member did you call?","start":371.78,"end":373.24,"sentiment":"neutral","sentiment_score":-0.10016989558935166}],"sentiment":"negative","sentiment_score":-0.4046962817127888,"num_words":26,"start":357.545,"end":373.24},{"sentences":[{"text":"Just what?","start":376.66,"end":377.4,"sentiment":"neutral","sentiment_score":-0.08817046880722046},{"text":"This one.","start":377.53998,"end":378.36,"sentiment":"neutral","sentiment_score":-0.10184052214026451},{"text":"Yeah.","start":395.675,"end":395.915,"sentiment":"neutral","sentiment_score":-0.24339967966079712},{"text":"But which which department did you select?","start":395.915,"end":398.815,"sentiment":"neutral","sentiment_score":-0.12943899099315917},{"text":"That's no.","start":403.01,"end":403.97,"sentiment":"neutral","sentiment_score":-0.2968546897172928}],"sentiment":"neutral","sentiment_score":-0.1516574269958905,"num_words":14,"start":376.66,"end":403.97},{"sentences":[{"text":"That that's yeah.","start":403.97,"end":405.57,"sentiment":"neutral","sentiment_score":-0.2737121830383937},{"text":"Number 4, that's telephony.","start":405.57,"end":406.95,"sentiment":"neutral","sentiment_score":-0.23859887942671776},{"text":"Nobody will pick that up after 06:00.","start":407.01,"end":409.27002,"sentiment":"negative","sentiment_score":-0.45011500801358906},{"text":"Yeah.","start":414.235,"end":414.475,"sentiment":"neutral","sentiment_score":-0.12130599468946456},{"text":"But then that that Yeah.","start":414.475,"end":416.315,"sentiment":"neutral","sentiment_score":-0.154094660282135}],"sentiment":"neutral","sentiment_score":-0.29090582095086576,"num_words":20,"start":403.97,"end":416.315},{"sentences":[{"text":"That Yeah.","start":416.315,"end":420.095,"sentiment":"neutral","sentiment_score":-0.03261027205735445},{"text":"Okay.","start":460.09,"end":460.49,"sentiment":"neutral","sentiment_score":0.013058096170425417},{"text":"Which which plan was it you wanted?","start":460.49,"end":462.66998,"sentiment":"neutral","sentiment_score":0.015289939141699247},{"text":"$45 for 40 gigs.","start":483.75998,"end":485.86,"sentiment":"neutral","sentiment_score":0.001093283703085035},{"text":"On the five on the five five g, we've got 40 gigs, 65 gigs, a 100 gigs, a 100 and 20 gigs, and a 100 65 gigs is only $55.","start":501.335,"end":515.9,"sentiment":"neutral","sentiment_score":0.006391675754760702}],"sentiment":"neutral","sentiment_score":0.005704330306881192,"num_words":44,"start":416.315,"end":515.9},{"sentences":[{"text":"Okay.","start":518.92,"end":519.195,"sentiment":"neutral","sentiment_score":0.05479373037815094},{"text":"So let's select that one.","start":519.435,"end":521.215,"sentiment":"neutral","sentiment_score":0.052218546718358995},{"text":"Yeah.","start":531.45,"end":531.69,"sentiment":"neutral","sentiment_score":0.03379200026392937},{"text":"I'm just gonna clear a history thing here.","start":531.69,"end":534.43,"sentiment":"neutral","sentiment_score":0.004263715469278395},{"text":"Just bear with me for one second.","start":776.215,"end":777.995,"sentiment":"neutral","sentiment_score":-0.008488495301987444}],"sentiment":"neutral","sentiment_score":0.014744032767008652,"num_words":22,"start":518.92,"end":777.995},{"sentences":[{"text":"Yeah.","start":779.175,"end":779.415,"sentiment":"neutral","sentiment_score":-0.006779688410460949},{"text":"Because I've gotta if I've gotta process it for you, I gotta set it up a different way.","start":779.415,"end":783.835,"sentiment":"neutral","sentiment_score":-0.018506046384572983},{"text":"Can I call you back?","start":846.93994,"end":848.16,"sentiment":"neutral","sentiment_score":0.0011516250669956207},{"text":"Yeah.","start":849.57996,"end":849.81995,"sentiment":"neutral","sentiment_score":0.09442174434661864},{"text":"I'm just gonna set up something in the back end so it goes through the once you give me the credit card, it goes through the security process.","start":849.81995,"end":857.505,"sentiment":"neutral","sentiment_score":0.07412126274513346}],"sentiment":"neutral","sentiment_score":0.03463559817382187,"num_words":53,"start":779.175,"end":857.505},{"sentences":[{"text":"Alright?","start":858.285,"end":858.785,"sentiment":"neutral","sentiment_score":0.03029162436723709},{"text":"Because normally, when we normally, we don't do it.","start":860.285,"end":862.845,"sentiment":"neutral","sentiment_score":-0.006780197636948692},{"text":"You guys do it, but I'll do it for you.","start":862.845,"end":865.425,"sentiment":"neutral","sentiment_score":0.05412368737161159},{"text":"Okay.","start":867.34296,"end":867.84296,"sentiment":"neutral","sentiment_score":0.2763490378856659},{"text":"Thank you.","start":868.94293,"end":871.02295,"sentiment":"positive","sentiment_score":0.4641548693180084}],"sentiment":"neutral","sentiment_score":0.07457241286402164,"num_words":23,"start":858.285,"end":871.02295},{"sentences":[{"text":"Give me about ten ten minutes.","start":871.02295,"end":872.78296,"sentiment":"neutral","sentiment_score":0.06022076494991779},{"text":"Alright?","start":872.78296,"end":873.28296,"sentiment":"neutral","sentiment_score":0.06649180501699448},{"text":"Thank you.","start":874.8629,"end":875.6029,"sentiment":"positive","sentiment_score":0.3499613478779793}],"sentiment":"neutral","sentiment_score":0.12530434338582885,"num_words":9,"start":871.02295,"end":875.6029}]}}]},{"alternatives":[{"transcript":"Hi. This is speaking. How are you today? I'm good. I was looking for the, you know, connection mobile connection on the it's a eSIM, and it's a 100 GB 100 GB five gs. Yes. And the I was just speaking. Maybe I was speaking with you last time, on the yeah. They are the so they're yeah. Yeah. Yeah. So it was a Moto five five, you know, five g. And you said it's not compatible with eSIM, but I was looking online and did research. I'd say it's compatible. And I went to setting, you know, like, go and scan the bag. Yeah. Can you check again? Yes. It's the Moto five five Motorola. Yeah. It's five five five g. Yeah. That's it. Oh, I have to see again. Can I put on speaker? Yeah. So oh, yeah. I was looking online, like, on the Internet. It's, like, it's comfortable, and then I become happy. Then I was calling. Lot of time I call, but nobody pick. It's too much waiting time. Just give me a sec. I'm just trying to open it. Where I saw it? Oh, yeah. It's still like a Moto g five five and five g. And manufacture year is 2024. And it's yeah. G five five five g. And it's in the Ford. They say Ram is four GB. Yeah. It's this? Did it oh, yeah. That's a good thing. Now I was buying online when I aid, like, in system. It doesn't show me the eSIM. It shows the, like, you know, the normal SIM when you bought Yeah. Yeah. Okay. And how can I change with the same number? Like, I have this number so it will work with same numb yeah. Yeah. Mhmm. Mhmm. When I purchased, then I had to porting. What did you say? Porting or what did you say? I Okay. Okay. Prepared. So it's finishing tomorrow. Like, it's finishing tomorrow, then they will charge me from starting from tomorrow. So I don't want they charge me from tomorrow. Yes. So so Mhmm. Yeah. Mhmm. Okay. Okay. Okay. Oh, somebody called me at nighttime. Yes. Last night, it when I was sleeping. It's like a Filipino or someone, like, from somewhere she yeah. They called me when I was sleeping, and she said you want this number. I said I was trying since long time calling, and nobody picked phone. And now you oh, the number I called you before, like, online. No. No. There was other one number. So I was calling there, but, like I said, just advertisement going on. Click 1234, and then I went through, and I was waiting, waiting, waiting, waiting, waiting. So I end up I become frustrated. I said, oh, man. Nobody is speaking. Oh, I select, I think, four. Like, yeah. I wanted it to Oh, no. I was calling before five. So I was holding, like, like, when I finished, then I when I talked to you last time, then then I look on the Google and check everything, and then I was calling again. So nobody was speaking anyway. So that's a good hassle. You can't do yourself now. If I can provide you credit card details and can you do it or no? It's I think it's it's $40 per per month, and that's a five g. And I think it's 75 GB, something like that. It was $40 or $45, something like that. Oh, 40. So there was one plan, like, a $40 for the 70 GB. How how much is 70 GB? Five five g. If you go to five g, the four g is different. They are mostly costly. If you go to yeah. How much is sixty five? How much is how much is 65? Yeah. I would like to go with it. Yeah. Yeah. Okay. Yeah. All good. All good. Yeah. All good. Yeah. I know. I know. Okay. All good. All good. Yeah. Oh, that's lovely. Yeah. That will be a big server. Yeah. That will be lovely. Yeah. Okay. Okay. 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This is speaking. How are you today? I'm good. I was looking for the, you know, connection mobile connection on the it's a eSIM, and it's a 100 GB 100 GB five gs.\n\nYes. And the I was just speaking. Maybe I was speaking with you last time, on the yeah. They are the so they're yeah. Yeah.\n\nYeah. So it was a Moto five five, you know, five g. And you said it's not compatible with eSIM, but I was looking online and did research. I'd say it's compatible. And I went to setting, you know, like, go and scan the bag.\n\nYeah. Can you check again? Yes. It's the Moto five five Motorola. Yeah.\n\nIt's five five five g. Yeah. That's it. Oh, I have to see again. Can I put on speaker?\n\nYeah. So oh, yeah. I was looking online, like, on the Internet. It's, like, it's comfortable, and then I become happy. Then I was calling.\n\nLot of time I call, but nobody pick. It's too much waiting time. Just give me a sec. I'm just trying to open it. Where I saw it?\n\nOh, yeah. It's still like a Moto g five five and five g. And manufacture year is 2024. And it's yeah. G five five five g.\n\nAnd it's in the Ford. They say Ram is four GB. Yeah. It's this? Did it oh, yeah.\n\nThat's a good thing. Now I was buying online when I aid, like, in system. It doesn't show me the eSIM. It shows the, like, you know, the normal SIM when you bought Yeah. Yeah.\n\nOkay. And how can I change with the same number? Like, I have this number so it will work with same numb yeah. Yeah. Mhmm.\n\nMhmm. When I purchased, then I had to porting. What did you say? Porting or what did you say? I Okay.\n\nOkay. Prepared. So it's finishing tomorrow. Like, it's finishing tomorrow, then they will charge me from starting from tomorrow. So I don't want they charge me from tomorrow.\n\nYes. So so Mhmm. Yeah. Mhmm. Okay.\n\nOkay. Okay. Oh, somebody called me at nighttime. Yes. Last night, it when I was sleeping.\n\nIt's like a Filipino or someone, like, from somewhere she yeah. They called me when I was sleeping, and she said you want this number. I said I was trying since long time calling, and nobody picked phone. And now you oh, the number I called you before, like, online. No.\n\nNo. There was other one number. So I was calling there, but, like I said, just advertisement going on. Click 1234, and then I went through, and I was waiting, waiting, waiting, waiting, waiting. So I end up I become frustrated.\n\nI said, oh, man. Nobody is speaking. Oh, I select, I think, four. Like, yeah. I wanted it to Oh, no.\n\nI was calling before five. So I was holding, like, like, when I finished, then I when I talked to you last time, then then I look on the Google and check everything, and then I was calling again. So nobody was speaking anyway. So that's a good hassle. You can't do yourself now.\n\nIf I can provide you credit card details and can you do it or no? It's I think it's it's $40 per per month, and that's a five g. And I think it's 75 GB, something like that. It was $40 or $45, something like that. Oh, 40.\n\nSo there was one plan, like, a $40 for the 70 GB. How how much is 70 GB? Five five g. If you go to five g, the four g is different. They are mostly costly.\n\nIf you go to yeah. How much is sixty five? How much is how much is 65? Yeah. I would like to go with it.\n\nYeah. Yeah. Okay. Yeah. All good.\n\nAll good. Yeah. All good. Yeah. I know.\n\nI know. Okay. All good. All good. Yeah.\n\nOh, that's lovely. Yeah. That will be a big server. Yeah. That will be lovely.\n\nYeah. Okay. Okay. I'll get I'll get you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.2750642001628876},{"text":"This is speaking.","start":3.04,"end":4.24,"sentiment":"neutral","sentiment_score":0.32728443543116253},{"text":"How are you today?","start":4.24,"end":5.2999997,"sentiment":"positive","sentiment_score":0.4367373064160347},{"text":"I'm good.","start":7.12,"end":7.94,"sentiment":"positive","sentiment_score":0.4309276044368744},{"text":"I was looking for the, you know, connection mobile connection on the it's a eSIM, and it's a 100 GB 100 GB five gs.","start":8.16,"end":20.665,"sentiment":"neutral","sentiment_score":0.03977859579026699}],"sentiment":"neutral","sentiment_score":0.14177671294001973,"num_words":34,"start":2.72,"end":20.665},{"sentences":[{"text":"Yes.","start":22.005001,"end":22.505001,"sentiment":"neutral","sentiment_score":0.03120783343911171},{"text":"And the I was just 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Motorola.","start":92.939995,"end":98.98499,"sentiment":"neutral","sentiment_score":0.001121780660469085},{"text":"Yeah.","start":99.365,"end":99.865,"sentiment":"neutral","sentiment_score":0.004262642003595829}],"sentiment":"neutral","sentiment_score":-0.06387707957317336,"num_words":13,"start":55.805,"end":99.865},{"sentences":[{"text":"It's five five five g.","start":103.765,"end":106.424995,"sentiment":"neutral","sentiment_score":0.0009894572896882892},{"text":"Yeah.","start":114.93,"end":115.43,"sentiment":"neutral","sentiment_score":-0.004519207403063774},{"text":"That's it.","start":116.69,"end":117.51,"sentiment":"neutral","sentiment_score":-0.006201918236911297},{"text":"Oh, I have to see again.","start":121.09,"end":122.29,"sentiment":"neutral","sentiment_score":-0.019316162603596847},{"text":"Can I put on speaker?","start":122.29,"end":123.59,"sentiment":"neutral","sentiment_score":-0.006833225302398205}],"sentiment":"neutral","sentiment_score":-0.008528361029579844,"num_words":19,"start":103.765,"end":123.59},{"sentences":[{"text":"Yeah.","start":124.365005,"end":124.865005,"sentiment":"neutral","sentiment_score":0.012341038323938848},{"text":"So oh, yeah.","start":129.485,"end":134.865,"sentiment":"neutral","sentiment_score":0.22194830079873404},{"text":"I was looking online, like, on the Internet.","start":134.925,"end":139.90001,"sentiment":"positive","sentiment_score":0.4005972631275654},{"text":"It's, like, it's comfortable, and then I become happy.","start":139.90001,"end":142.86,"sentiment":"positive","sentiment_score":0.414071477121777},{"text":"Then I was calling.","start":142.86,"end":143.92001,"sentiment":"neutral","sentiment_score":0.026433071587234735}],"sentiment":"neutral","sentiment_score":0.30861358504742387,"num_words":25,"start":124.365005,"end":143.92001},{"sentences":[{"text":"Lot of time I call, but nobody pick.","start":145.26001,"end":147.52,"sentiment":"neutral","sentiment_score":-0.1883192379027605},{"text":"It's too much waiting time.","start":148.06001,"end":149.715,"sentiment":"neutral","sentiment_score":-0.23327246010303498},{"text":"Just give me a sec.","start":152.355,"end":153.315,"sentiment":"neutral","sentiment_score":-0.028543342649936677},{"text":"I'm just trying to open it.","start":153.315,"end":154.935,"sentiment":"neutral","sentiment_score":-0.01902248275776704},{"text":"Where I saw it?","start":155.47499,"end":156.855,"sentiment":"neutral","sentiment_score":-0.01949354913085699}],"sentiment":"neutral","sentiment_score":-0.10741935750203473,"num_words":28,"start":145.26001,"end":156.855},{"sentences":[{"text":"Oh, yeah.","start":157.555,"end":158.295,"sentiment":"neutral","sentiment_score":-0.03707185201346874},{"text":"It's still like a Moto g five five and five g.","start":160.75499,"end":166.44,"sentiment":"neutral","sentiment_score":0.02681486173109575},{"text":"And manufacture year is 2024.","start":166.58,"end":169.48001,"sentiment":"neutral","sentiment_score":0.008465464133769274},{"text":"And it's yeah.","start":170.42001,"end":173.86,"sentiment":"neutral","sentiment_score":0.008696673903614283},{"text":"G five five five g.","start":173.86,"end":176.36,"sentiment":"neutral","sentiment_score":0.006306484807282686}],"sentiment":"neutral","sentiment_score":0.01233729005504686,"num_words":26,"start":157.555,"end":176.36},{"sentences":[{"text":"And it's in the Ford.","start":188.42499,"end":189.885,"sentiment":"neutral","sentiment_score":0.00848640650510788},{"text":"They say Ram is four GB.","start":190.34499,"end":192.36499,"sentiment":"neutral","sentiment_score":0.005561869901915391},{"text":"Yeah.","start":197.17,"end":197.67,"sentiment":"neutral","sentiment_score":0.013741705566644669},{"text":"It's this?","start":206.315,"end":207.13501,"sentiment":"neutral","sentiment_score":0.06814416870474815},{"text":"Did it oh, yeah.","start":207.755,"end":209.535,"sentiment":"neutral","sentiment_score":0.26574134826660156}],"sentiment":"neutral","sentiment_score":0.0715999271099766,"num_words":18,"start":188.42499,"end":209.535},{"sentences":[{"text":"That's a good thing.","start":209.755,"end":210.795,"sentiment":"positive","sentiment_score":0.7883300930261612},{"text":"Now I was buying online when I aid, like, in system.","start":210.795,"end":214.975,"sentiment":"neutral","sentiment_score":0.00008683313022960348},{"text":"It doesn't show me the eSIM.","start":215.27501,"end":217.035,"sentiment":"neutral","sentiment_score":-0.0836428174128135},{"text":"It shows the, like, you know, the normal SIM when you bought Yeah.","start":217.035,"end":226.26001,"sentiment":"neutral","sentiment_score":-0.02085335201655443},{"text":"Yeah.","start":228.88,"end":229.38,"sentiment":"neutral","sentiment_score":0.026026848703622815}],"sentiment":"neutral","sentiment_score":0.06878148298710585,"num_words":35,"start":209.755,"end":229.38},{"sentences":[{"text":"Okay.","start":234.155,"end":234.655,"sentiment":"neutral","sentiment_score":-0.005820334888994694},{"text":"And how can I change with the same number?","start":238.315,"end":240.55501,"sentiment":"neutral","sentiment_score":-0.008791034834252464},{"text":"Like, I have this number so it will work with same numb yeah.","start":240.55501,"end":244.815,"sentiment":"neutral","sentiment_score":-0.0001232622621151113},{"text":"Yeah.","start":250.95,"end":251.45,"sentiment":"neutral","sentiment_score":0.03882724046707153},{"text":"Mhmm.","start":253.19,"end":253.69,"sentiment":"neutral","sentiment_score":0.004263290204107761}],"sentiment":"neutral","sentiment_score":-0.0017380610853433608,"num_words":25,"start":234.155,"end":253.69},{"sentences":[{"text":"Mhmm.","start":258.31,"end":258.81,"sentiment":"neutral","sentiment_score":-0.01731390319764614},{"text":"When I purchased, then I had to porting.","start":261.86502,"end":264.345,"sentiment":"neutral","sentiment_score":-0.02165254857391119},{"text":"What did you say?","start":264.345,"end":265.14502,"sentiment":"neutral","sentiment_score":-0.026871182024478912},{"text":"Porting or what did you say?","start":265.14502,"end":266.58502,"sentiment":"neutral","sentiment_score":-0.02172666632880767},{"text":"I Okay.","start":266.58502,"end":274.49,"sentiment":"neutral","sentiment_score":-0.009514584671705961}],"sentiment":"neutral","sentiment_score":-0.02130515177157663,"num_words":21,"start":258.31,"end":274.49},{"sentences":[{"text":"Okay.","start":275.03,"end":275.53,"sentiment":"neutral","sentiment_score":0.005910905078053474},{"text":"Prepared.","start":284.505,"end":285.005,"sentiment":"neutral","sentiment_score":0.0032093345653265715},{"text":"So it's finishing tomorrow.","start":285.945,"end":287.725,"sentiment":"neutral","sentiment_score":-0.030719554517418146},{"text":"Like, it's finishing tomorrow, then they will charge me from starting from tomorrow.","start":287.945,"end":292.52502,"sentiment":"neutral","sentiment_score":-0.1120594241298162},{"text":"So I don't want they charge me from tomorrow.","start":292.665,"end":295.48502,"sentiment":"neutral","sentiment_score":-0.17922664764854643}],"sentiment":"neutral","sentiment_score":-0.11369894003395789,"num_words":28,"start":275.03,"end":295.48502},{"sentences":[{"text":"Yes.","start":296.02502,"end":296.52502,"sentiment":"neutral","sentiment_score":0.005048032850027084},{"text":"So so Mhmm.","start":297.86502,"end":301.91998,"sentiment":"neutral","sentiment_score":0.10953860233227412},{"text":"Yeah.","start":317.285,"end":317.785,"sentiment":"neutral","sentiment_score":0.18325650691986084},{"text":"Mhmm.","start":326.885,"end":327.36,"sentiment":"neutral","sentiment_score":0.08281700313091278},{"text":"Okay.","start":331.03998,"end":331.53998,"sentiment":"neutral","sentiment_score":0.06097518280148506}],"sentiment":"neutral","sentiment_score":0.09438750467130116,"num_words":7,"start":296.02502,"end":331.53998},{"sentences":[{"text":"Okay.","start":334.47998,"end":334.97998,"sentiment":"neutral","sentiment_score":0.06082424521446228},{"text":"Okay.","start":341.28,"end":341.78,"sentiment":"neutral","sentiment_score":0.04762251675128937},{"text":"Oh, somebody called me at nighttime.","start":348.595,"end":350.69498,"sentiment":"neutral","sentiment_score":-0.29552315672238666},{"text":"Yes.","start":350.91498,"end":351.395,"sentiment":"neutral","sentiment_score":-0.11292841285467148},{"text":"Last night, it when I was sleeping.","start":351.395,"end":353.41498,"sentiment":"neutral","sentiment_score":-0.2233389743736812}],"sentiment":"neutral","sentiment_score":-0.20881208823993802,"num_words":16,"start":334.47998,"end":353.41498},{"sentences":[{"text":"It's like a Filipino or someone, like, from somewhere she yeah.","start":353.47498,"end":361.81998,"sentiment":"neutral","sentiment_score":-0.23133236982605673},{"text":"They called me when I was sleeping, and she said you want this number.","start":361.81998,"end":365.44,"sentiment":"neutral","sentiment_score":-0.23502060025930405},{"text":"I said I was trying since long time calling, and nobody picked phone.","start":365.9,"end":371.19998,"sentiment":"neutral","sentiment_score":-0.32980343814079577},{"text":"And now you oh, the number I called you before, like, online.","start":372.115,"end":377.255,"sentiment":"neutral","sentiment_score":-0.12550548960765204},{"text":"No.","start":378.995,"end":379.315,"sentiment":"negative","sentiment_score":-0.3688295483589173}],"sentiment":"neutral","sentiment_score":-0.23524087433721505,"num_words":51,"start":353.47498,"end":379.315},{"sentences":[{"text":"No.","start":379.315,"end":379.635,"sentiment":"negative","sentiment_score":-0.4173496961593628},{"text":"There was other one number.","start":379.635,"end":381.01498,"sentiment":"negative","sentiment_score":-0.35333086252212526},{"text":"So I was calling there, but, like I said, just advertisement going on.","start":381.875,"end":386.695,"sentiment":"negative","sentiment_score":-0.3510159185299507},{"text":"Click 1234, and then I went through, and I was waiting, waiting, waiting, waiting, waiting.","start":386.86002,"end":392.0,"sentiment":"negative","sentiment_score":-0.3875790665547053},{"text":"So I end up I become frustrated.","start":392.46002,"end":394.08002,"sentiment":"negative","sentiment_score":-0.692678724016462}],"sentiment":"negative","sentiment_score":-0.42462556136817464,"num_words":41,"start":379.315,"end":394.08002},{"sentences":[{"text":"I said, oh, man.","start":394.14,"end":395.66,"sentiment":"negative","sentiment_score":-0.508972741663456},{"text":"Nobody is speaking.","start":395.66,"end":396.72,"sentiment":"neutral","sentiment_score":-0.2576889743407567},{"text":"Oh, I select, I think, four.","start":399.74002,"end":401.84003,"sentiment":"neutral","sentiment_score":-0.14626211673021317},{"text":"Like, yeah.","start":403.095,"end":403.915,"sentiment":"neutral","sentiment_score":-0.23750847578048706},{"text":"I wanted it to Oh, no.","start":404.05502,"end":410.61502,"sentiment":"neutral","sentiment_score":-0.29710300266742706}],"sentiment":"neutral","sentiment_score":-0.2830555027439481,"num_words":21,"start":394.14,"end":410.61502},{"sentences":[{"text":"I was calling before five.","start":410.61502,"end":413.035,"sentiment":"neutral","sentiment_score":-0.29324943423271177},{"text":"So I was holding, like, like, when I finished, then I when I talked to you last time, then then I look on the Google and check everything, and then I was calling again.","start":413.655,"end":425.53998,"sentiment":"neutral","sentiment_score":-0.10399132369853117},{"text":"So nobody was speaking anyway.","start":426.08,"end":428.02,"sentiment":"neutral","sentiment_score":-0.30149070024490354},{"text":"So that's a good hassle.","start":428.16,"end":429.69998,"sentiment":"neutral","sentiment_score":-0.2707263559103012},{"text":"You can't do yourself now.","start":430.335,"end":432.015,"sentiment":"neutral","sentiment_score":-0.143001052737236}],"sentiment":"neutral","sentiment_score":-0.15885264298844118,"num_words":54,"start":410.61502,"end":432.015},{"sentences":[{"text":"If I can provide you credit card details and can you do it or no?","start":432.015,"end":436.595,"sentiment":"neutral","sentiment_score":-0.018958470101157823},{"text":"It's I think it's it's $40 per per month, and that's a five g.","start":463.775,"end":472.115,"sentiment":"neutral","sentiment_score":0.00325313483231834},{"text":"And I think it's 75 GB, something like that.","start":473.02002,"end":479.12003,"sentiment":"neutral","sentiment_score":-0.005167072302558356},{"text":"It was $40 or $45, something like that.","start":480.62003,"end":484.08002,"sentiment":"neutral","sentiment_score":-0.010157742537558079},{"text":"Oh, 40.","start":487.32498,"end":488.04498,"sentiment":"neutral","sentiment_score":0.007467459421604872}],"sentiment":"neutral","sentiment_score":-0.007326329917608139,"num_words":48,"start":432.015,"end":488.04498},{"sentences":[{"text":"So there was one plan, like, a $40 for the 70 GB.","start":488.04498,"end":493.72498,"sentiment":"neutral","sentiment_score":0.009113595238886774},{"text":"How how much is 70 GB?","start":493.72498,"end":495.585,"sentiment":"neutral","sentiment_score":0.003929015792285402},{"text":"Five five g.","start":495.645,"end":496.705,"sentiment":"neutral","sentiment_score":-0.00198279848943154},{"text":"If you go to five g, the four g is different.","start":496.76498,"end":499.47,"sentiment":"neutral","sentiment_score":-0.01115740928798914},{"text":"They are mostly costly.","start":499.47,"end":500.77,"sentiment":"neutral","sentiment_score":-0.05059588234871626}],"sentiment":"neutral","sentiment_score":-0.005503505261407958,"num_words":36,"start":488.04498,"end":500.77},{"sentences":[{"text":"If you go to yeah.","start":501.31,"end":508.50998,"sentiment":"neutral","sentiment_score":0.0017387683503329756},{"text":"How much is sixty five?","start":508.50998,"end":510.12997,"sentiment":"neutral","sentiment_score":0.0077110035344958305},{"text":"How much is how much is 65?","start":510.395,"end":512.815,"sentiment":"neutral","sentiment_score":0.002984361190881048},{"text":"Yeah.","start":516.715,"end":517.035,"sentiment":"neutral","sentiment_score":0.06985282897949219},{"text":"I would like to go with it.","start":517.035,"end":518.655,"sentiment":"neutral","sentiment_score":0.10275891210351672}],"sentiment":"neutral","sentiment_score":0.03429218405857682,"num_words":25,"start":501.31,"end":518.655},{"sentences":[{"text":"Yeah.","start":518.875,"end":519.375,"sentiment":"neutral","sentiment_score":0.05927791446447373},{"text":"Yeah.","start":778.59503,"end":779.09503,"sentiment":"neutral","sentiment_score":-0.00009441841393709184},{"text":"Okay.","start":784.355,"end":784.855,"sentiment":"neutral","sentiment_score":0.004216562025249004},{"text":"Yeah.","start":848.94,"end":849.34,"sentiment":"neutral","sentiment_score":0.029613684862852097},{"text":"All good.","start":849.34,"end":849.9,"sentiment":"neutral","sentiment_score":0.12094200029969215}],"sentiment":"neutral","sentiment_score":0.05581629058967034,"num_words":6,"start":518.875,"end":849.9},{"sentences":[{"text":"All good.","start":849.9,"end":850.64,"sentiment":"neutral","sentiment_score":0.13042958825826645},{"text":"Yeah.","start":852.86,"end":853.36,"sentiment":"neutral","sentiment_score":0.11210733652114868},{"text":"All good.","start":853.42,"end":854.24,"sentiment":"neutral","sentiment_score":0.208407886326313},{"text":"Yeah.","start":858.22504,"end":858.72504,"sentiment":"neutral","sentiment_score":0.02640193328261375},{"text":"I know.","start":858.78503,"end":859.34503,"sentiment":"neutral","sentiment_score":0.008040177635848522}],"sentiment":"neutral","sentiment_score":0.1040330717805773,"num_words":8,"start":849.9,"end":859.34503},{"sentences":[{"text":"I know.","start":859.34503,"end":860.005,"sentiment":"neutral","sentiment_score":0.008032350335270166},{"text":"Okay.","start":860.065,"end":860.305,"sentiment":"neutral","sentiment_score":0.06335307657718658},{"text":"All good.","start":860.305,"end":860.86505,"sentiment":"neutral","sentiment_score":0.13519295677542686},{"text":"All good.","start":860.86505,"end":861.685,"sentiment":"neutral","sentiment_score":0.06100786104798317},{"text":"Yeah.","start":864.465,"end":864.965,"sentiment":"neutral","sentiment_score":0.09063097089529036}],"sentiment":"neutral","sentiment_score":0.07030629797372967,"num_words":8,"start":859.34503,"end":864.965},{"sentences":[{"text":"Oh, that's lovely.","start":865.825,"end":866.965,"sentiment":"positive","sentiment_score":0.4983137647310893},{"text":"Yeah.","start":867.42505,"end":867.745,"sentiment":"neutral","sentiment_score":0.2990671396255493},{"text":"That will be a big server.","start":867.745,"end":869.125,"sentiment":"positive","sentiment_score":0.42153766254583996},{"text":"Yeah.","start":869.185,"end":869.66504,"sentiment":"positive","sentiment_score":0.48865652084350586},{"text":"That will be lovely.","start":869.66504,"end":870.645,"sentiment":"positive","sentiment_score":0.7139504849910736}],"sentiment":"positive","sentiment_score":0.5111795246601105,"num_words":15,"start":865.825,"end":870.645},{"sentences":[{"text":"Yeah.","start":870.78503,"end":871.17285,"sentiment":"neutral","sentiment_score":0.1474578082561493},{"text":"Okay.","start":871.41284,"end":871.91284,"sentiment":"neutral","sentiment_score":0.04272428900003433},{"text":"Okay.","start":873.41284,"end":873.73285,"sentiment":"neutral","sentiment_score":0.12014903873205184},{"text":"I'll get I'll get you.","start":873.73285,"end":875.03284,"sentiment":"neutral","sentiment_score":0.28280711770057676}],"sentiment":"neutral","sentiment_score":0.21554584056138992,"num_words":8,"start":870.78503,"end":875.03284}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. How\n\nChannel 1: Hi. This is speaking. How are you today?\n\nChannel 0: are you?\n\nChannel 1: I'm good. I was looking for the, you know, connection mobile connection\n\nChannel 0: Mhmm.\n\nChannel 1: on the it's a eSIM,\n\nChannel 0: Yep.\n\nChannel 1: and it's a 100 GB 100 GB five gs.\n\nChannel 0: Yep.\n\nChannel 1: Yes. And the I was just speaking. Maybe I was speaking with you last time,\n\nChannel 0: I\n\nChannel 1: on\n\nChannel 0: think\n\nChannel 1: the\n\nChannel 0: so. You had been a day or so ago?\n\nChannel 1: yeah. They are the so they're yeah. Yeah. Yeah. So it was a Moto five five, you know, five g.\n\nChannel 0: Yeah.\n\nChannel 1: And you said it's not compatible with eSIM, but I was looking online and did research. I'd say it's compatible. And I went to setting, you know, like, go and\n\nChannel 0: Well, then\n\nChannel 1: scan\n\nChannel 0: you\n\nChannel 1: the\n\nChannel 0: you must\n\nChannel 1: bag.\n\nChannel 0: you must have given me the wrong model number because the model number\n\nChannel 1: Yeah.\n\nChannel 0: you gave me when I checked it online, it says it's not compatible.\n\nChannel 1: Can you check again?\n\nChannel 0: Okay. Hang on a sec. I just gotta get my glasses. Hang on.\n\nChannel 1: Yes.\n\nChannel 0: Alright. What was the model again?\n\nChannel 1: It's the Moto five five\n\nChannel 0: Is it is it Motorola?\n\nChannel 1: Motorola. Yeah.\n\nChannel 0: Motorola. What model?\n\nChannel 1: It's five five five g.\n\nChannel 0: Five g. What\n\nChannel 1: Yeah.\n\nChannel 0: else?\n\nChannel 1: That's it.\n\nChannel 0: Is it a is it a g 35 model? Or\n\nChannel 1: Oh, I have to see again. Can I put on speaker?\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I'm on speaker. Yeah. Yeah. Go for it. Yep.\n\nChannel 1: So\n\nChannel 0: You gave me a model number last time.\n\nChannel 1: oh, yeah. I was looking online, like, on the Internet. It's, like, it's comfortable, and then I become happy. Then I was calling. Lot of time I call, but nobody pick.\n\nIt's too much waiting time.\n\nChannel 0: Which number were you calling?\n\nChannel 1: Just give me a sec. I'm just trying to open it. Where I saw\n\nChannel 0: You're\n\nChannel 1: it?\n\nChannel 0: calling you're calling\n\nChannel 1: Oh, yeah.\n\nChannel 0: tech tech support. You should be calling the sales department.\n\nChannel 1: It's still like a Moto g five five and five g. And manufacture year is 2024.\n\nChannel 0: G\n\nChannel 1: And it's\n\nChannel 0: g five five.\n\nChannel 1: yeah. G five five\n\nChannel 0: Yep.\n\nChannel 1: five g.\n\nChannel 0: Five g.\n\nChannel 1: And it's in the Ford. They say Ram is four GB.\n\nChannel 0: Okay. The g five five five g, which you didn't tell me last time,\n\nChannel 1: Yeah.\n\nChannel 0: you just gave me g five five, but the the Motorola Moto g five five five g supports eSIM. Yes. It does.\n\nChannel 1: It's this?\n\nChannel 0: Yes.\n\nChannel 1: Did it oh, yeah. That's a good thing. Now I was buying online when I aid, like, in system. It doesn't show me the eSIM. It shows the, like, you know, the normal SIM\n\nChannel 0: Now\n\nChannel 1: when\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: each single one is showing you once you've finished the the purchase,\n\nChannel 1: bought\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: then it creates an account for you.\n\nChannel 1: Yeah.\n\nChannel 0: Then you log in to the account, and then you'll see the code, the\n\nChannel 1: Okay.\n\nChannel 0: the CR code for the g for the esim.\n\nChannel 1: And how can I change with the same number? Like, I have this number so it will\n\nChannel 0: Okay.\n\nChannel 1: work\n\nChannel 0: So\n\nChannel 1: with\n\nChannel 0: what\n\nChannel 1: same\n\nChannel 0: you\n\nChannel 1: numb\n\nChannel 0: do\n\nChannel 1: yeah.\n\nChannel 0: okay. So what you do, you you purchase the the plan.\n\nChannel 1: Yeah.\n\nChannel 0: Alright? And\n\nChannel 1: Mhmm.\n\nChannel 0: then when you do the when you do the porting,\n\nChannel 1: Mhmm.\n\nChannel 0: you say you wanna keep the same number.\n\nChannel 1: When I purchased, then I had to porting. What did you say? Porting or what did\n\nChannel 0: Yeah.\n\nChannel 1: you say?\n\nChannel 0: When\n\nChannel 1: I\n\nChannel 0: it when it says, do you want a new number or same number, you click on same number.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: And the same number then, it'll ask you to do a porting. Now the SIM card that you have now, is it on a contract or is it prepaid?\n\nChannel 1: Prepared.\n\nChannel 0: Okay. If\n\nChannel 1: So\n\nChannel 0: it's\n\nChannel 1: it's\n\nChannel 0: prepaid\n\nChannel 1: finishing tomorrow. Like, it's finishing tomorrow, then they\n\nChannel 0: yeah.\n\nChannel 1: will charge me from starting from tomorrow. So I don't want they charge me from tomorrow. Yes.\n\nChannel 0: Yeah. Alright.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: so\n\nChannel 0: what you do when you when you purchase the plan,\n\nChannel 1: Mhmm.\n\nChannel 0: okay, then you go through the the process to purchase the purchase the the plan, it'll tell you to either get a new number or to keep the same number. So you click on keep the same number.\n\nChannel 1: Yeah.\n\nChannel 0: Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else. So once\n\nChannel 1: Mhmm.\n\nChannel 0: you log in to the portal, you go to the eSIM. You'll have\n\nChannel 1: Okay.\n\nChannel 0: the QR code there. You scan that,\n\nChannel 1: Okay.\n\nChannel 0: and then process the porting with the scan. If\n\nChannel 1: Okay.\n\nChannel 0: you have any troubles, can you call this number? Because this is after hour this is during the day, this number. It's not after hour's number.\n\nChannel 1: Oh, somebody called me at nighttime. Yes. Last night, it when I was sleeping. It's like a Filipino or someone, like, from\n\nChannel 0: Yeah.\n\nChannel 1: somewhere\n\nChannel 0: No.\n\nChannel 1: she\n\nChannel 0: That that that shouldn't have happened. I've told them not to do that. And I reckon\n\nChannel 1: yeah.\n\nChannel 0: they did\n\nChannel 1: They\n\nChannel 0: have one.\n\nChannel 1: called me when I was sleeping, and she said you want this number. I said I was trying since long time calling, and nobody picked phone.\n\nChannel 0: Which member\n\nChannel 1: And now you\n\nChannel 0: did you call?\n\nChannel 1: oh, the number I called you before, like,\n\nChannel 0: Just\n\nChannel 1: online.\n\nChannel 0: what? This one.\n\nChannel 1: No. No. There was other one number. So I was calling there, but, like I said, just advertisement going on. Click 1234, and then I went through, and I was waiting, waiting, waiting, waiting, waiting.\n\nSo I end up I become frustrated. I said, oh, man. Nobody\n\nChannel 0: Yeah. But\n\nChannel 1: is speaking.\n\nChannel 0: which which department did you select?\n\nChannel 1: Oh, I select, I think, four.\n\nChannel 0: That's\n\nChannel 1: Like, yeah.\n\nChannel 0: no. That\n\nChannel 1: I\n\nChannel 0: that's\n\nChannel 1: wanted it to\n\nChannel 0: yeah. Number 4, that's telephony. Nobody will pick that up after 06:00.\n\nChannel 1: Oh, no. I was calling before five. So I\n\nChannel 0: Yeah.\n\nChannel 1: was\n\nChannel 0: But\n\nChannel 1: holding,\n\nChannel 0: then that\n\nChannel 1: like,\n\nChannel 0: that Yeah.\n\nChannel 1: like,\n\nChannel 0: That\n\nChannel 1: when I finished, then I when I talked to you\n\nChannel 0: Yeah.\n\nChannel 1: last time, then then I look on the Google and check everything, and then I was calling again. So nobody was speaking anyway. So that's a good hassle. You can't do yourself now. If I can provide you credit card details and can you do it or no?\n\nChannel 0: Okay. Which which plan was it you wanted?\n\nChannel 1: It's I think it's it's $40 per per month, and that's a five g. And I think it's 75 GB, something like that. It was $40 or $45, something like that.\n\nChannel 0: $45 for 40 gigs.\n\nChannel 1: Oh, 40. So there was one plan, like, a $40 for the 70 GB. How how much is 70 GB? Five five g. If you go to five g, the four g is different.\n\nThey are mostly costly. If\n\nChannel 0: On\n\nChannel 1: you go\n\nChannel 0: the five\n\nChannel 1: to\n\nChannel 0: on the five five g, we've got 40 gigs, 65 gigs, a 100 gigs,\n\nChannel 1: yeah. How\n\nChannel 0: a\n\nChannel 1: much\n\nChannel 0: 100\n\nChannel 1: is\n\nChannel 0: and 20\n\nChannel 1: sixty\n\nChannel 0: gigs,\n\nChannel 1: five?\n\nChannel 0: and a 100\n\nChannel 1: How much is how much is 65?\n\nChannel 0: 65 gigs is only $55.\n\nChannel 1: Yeah. I would like to go with it. Yeah.\n\nChannel 0: Okay. So let's select that one. Yeah. I'm just gonna clear a history thing here. Just bear with me for one second.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because I've gotta if I've gotta process it for you, I gotta set it up a different way.\n\nChannel 1: Okay.\n\nChannel 0: Can I call you back?\n\nChannel 1: Yeah. All\n\nChannel 0: Yeah.\n\nChannel 1: good.\n\nChannel 0: I'm\n\nChannel 1: All\n\nChannel 0: just gonna\n\nChannel 1: good.\n\nChannel 0: set up something in the back end so\n\nChannel 1: Yeah. All\n\nChannel 0: it\n\nChannel 1: good.\n\nChannel 0: goes through the once you give me the credit card, it goes through the security process.\n\nChannel 1: Yeah.\n\nChannel 0: Alright?\n\nChannel 1: I know. I know. Okay.\n\nChannel 0: Because\n\nChannel 1: All good.\n\nChannel 0: normally,\n\nChannel 1: All\n\nChannel 0: when\n\nChannel 1: good.\n\nChannel 0: we normally, we don't do it. You guys do it, but I'll do\n\nChannel 1: Yeah.\n\nChannel 0: it for you.\n\nChannel 1: Oh, that's lovely.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. That will be a big server.\n\nChannel 0: Thank\n\nChannel 1: Yeah. That will be lovely.\n\nChannel 0: you.\n\nChannel 1: Yeah.\n\nChannel 0: Give me\n\nChannel 1: Okay.\n\nChannel 0: about ten ten minutes. Alright?\n\nChannel 1: Okay. I'll get I'll get you.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.04,"sentiment":"neutral","sentiment_score":0.3217053562402725},{"text":"How","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.23933494091033936}],"sentiment":"neutral","sentiment_score":0.2942485511302948,"channel":0,"num_words":3,"start":0.48,"end":1.54},{"sentences":[{"text":"Hi.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":0.2750642001628876},{"text":"This is speaking.","start":3.04,"end":4.24,"sentiment":"neutral","sentiment_score":0.32728443543116253},{"text":"How are you today?","start":4.24,"end":5.2999997,"sentiment":"positive","sentiment_score":0.4367373064160347}],"sentiment":"positive","sentiment_score":0.37548334151506424,"channel":1,"num_words":8,"start":2.72,"end":5.2999997},{"sentences":[{"text":"are you?","start":6.08,"end":6.74,"sentiment":"neutral","sentiment_score":0.2441762313246727}],"sentiment":"neutral","sentiment_score":0.2441762313246727,"channel":0,"num_words":2,"start":6.08,"end":6.74},{"sentences":[{"text":"I'm good.","start":7.12,"end":7.94,"sentiment":"positive","sentiment_score":0.4309276044368744},{"text":"I was looking for the, you know, connection mobile connection","start":8.16,"end":11.86,"sentiment":"neutral","sentiment_score":0.04867285396903753}],"sentiment":"neutral","sentiment_score":0.11238197904701035,"channel":1,"num_words":12,"start":7.12,"end":11.86},{"sentences":[{"text":"Mhmm.","start":12.865,"end":13.365,"sentiment":"neutral","sentiment_score":0.02314610779285431}],"sentiment":"neutral","sentiment_score":0.02314610779285431,"channel":0,"num_words":1,"start":12.865,"end":13.365},{"sentences":[{"text":"on the it's a eSIM,","start":12.965,"end":14.825001,"sentiment":"neutral","sentiment_score":0.03108198121190071}],"sentiment":"neutral","sentiment_score":0.03108198121190071,"channel":1,"num_words":5,"start":12.965,"end":14.825001},{"sentences":[{"text":"Yep.","start":15.585,"end":16.085,"sentiment":"neutral","sentiment_score":0.04100794345140457}],"sentiment":"neutral","sentiment_score":0.04100794345140457,"channel":0,"num_words":1,"start":15.585,"end":16.085},{"sentences":[{"text":"and it's a 100 GB 100 GB five gs.","start":16.325,"end":20.665,"sentiment":"neutral","sentiment_score":0.03472753924628099}],"sentiment":"neutral","sentiment_score":0.03472753924628099,"channel":1,"num_words":9,"start":16.325,"end":20.665},{"sentences":[{"text":"Yep.","start":21.505001,"end":22.005001,"sentiment":"neutral","sentiment_score":0.03531087934970856}],"sentiment":"neutral","sentiment_score":0.03531087934970856,"channel":0,"num_words":1,"start":21.505001,"end":22.005001},{"sentences":[{"text":"Yes.","start":22.005001,"end":22.505001,"sentiment":"neutral","sentiment_score":0.03120783343911171},{"text":"And the I was just speaking.","start":23.365,"end":25.865,"sentiment":"neutral","sentiment_score":0.0001595855380098025},{"text":"Maybe I was speaking with you last 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had been a day or so ago?","start":29.79,"end":31.49,"sentiment":"neutral","sentiment_score":-0.027082051383331418}],"sentiment":"neutral","sentiment_score":-0.025959711107942793,"channel":0,"num_words":9,"start":29.630001,"end":31.49},{"sentences":[{"text":"yeah.","start":32.22,"end":32.620003,"sentiment":"neutral","sentiment_score":-0.006464065983891487},{"text":"They are the so they're yeah.","start":32.620003,"end":34.38,"sentiment":"neutral","sentiment_score":-0.011691372220714888},{"text":"Yeah.","start":34.38,"end":34.620003,"sentiment":"neutral","sentiment_score":0.00393091794103384},{"text":"Yeah.","start":34.620003,"end":35.120003,"sentiment":"neutral","sentiment_score":0.0019918126054108143},{"text":"So it was a Moto five five, you know, five g.","start":35.18,"end":38.64,"sentiment":"neutral","sentiment_score":-0.0072476457465778694}],"sentiment":"neutral","sentiment_score":-0.0075206835987046364,"channel":1,"num_words":20,"start":32.22,"end":38.64},{"sentences":[{"text":"Yeah.","start":38.989998,"end":39.489998,"sentiment":"neutral","sentiment_score":-0.028216689825057983}],"sentiment":"neutral","sentiment_score":-0.028216689825057983,"channel":0,"num_words":1,"start":38.989998,"end":39.489998},{"sentences":[{"text":"And you said it's not compatible with eSIM, but I was looking online and did research.","start":39.5,"end":45.665,"sentiment":"neutral","sentiment_score":-0.10066839586943388},{"text":"I'd say it's compatible.","start":46.125,"end":47.345,"sentiment":"neutral","sentiment_score":-0.04228542000055313},{"text":"And I went to setting, you know, like, go 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again?","start":59.94,"end":61.16,"sentiment":"neutral","sentiment_score":-0.16803185641765594}],"sentiment":"neutral","sentiment_score":-0.16803185641765594,"channel":1,"num_words":4,"start":59.94,"end":61.16},{"sentences":[{"text":"Okay.","start":61.480003,"end":61.960003,"sentiment":"neutral","sentiment_score":-0.07144726067781448},{"text":"Hang on a sec.","start":61.960003,"end":62.600002,"sentiment":"neutral","sentiment_score":-0.08217195048928261},{"text":"I just gotta get my glasses.","start":62.600002,"end":63.88,"sentiment":"neutral","sentiment_score":-0.13289709016680717},{"text":"Hang 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it.","start":116.69,"end":117.51,"sentiment":"neutral","sentiment_score":-0.006201918236911297}],"sentiment":"neutral","sentiment_score":-0.006201918236911297,"channel":1,"num_words":2,"start":116.69,"end":117.51},{"sentences":[{"text":"Is it a is it a g 35 model?","start":117.03,"end":119.59,"sentiment":"neutral","sentiment_score":-0.0035559466212160057},{"text":"Or","start":119.59,"end":120.09,"sentiment":"neutral","sentiment_score":-0.007595701143145561}],"sentiment":"neutral","sentiment_score":-0.0039599220734089615,"channel":0,"num_words":10,"start":117.03,"end":120.09},{"sentences":[{"text":"Oh, I have to see again.","start":121.09,"end":122.29,"sentiment":"neutral","sentiment_score":-0.019316162603596847},{"text":"Can I put on speaker?","start":122.29,"end":123.59,"sentiment":"neutral","sentiment_score":-0.006833225302398205}],"sentiment":"neutral","sentiment_score":-0.0136421001939611,"channel":1,"num_words":11,"start":121.09,"end":123.59},{"sentences":[{"text":"yeah.","start":124.149994,"end":124.47,"sentiment":"neutral","sentiment_score":0.0029115048237144947}],"sentiment":"neutral","sentiment_score":0.0029115048237144947,"channel":0,"num_words":1,"start":124.149994,"end":124.47},{"sentences":[{"text":"Yeah.","start":124.365005,"end":124.865005,"sentiment":"neutral","sentiment_score":0.012341038323938848}],"sentiment":"neutral","sentiment_score":0.012341038323938848,"channel":1,"num_words":1,"start":124.365005,"end":124.865005},{"sentences":[{"text":"I'm on 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They are also given instructions on how to change their phone number and upgrade their plan. The customer is frustrated with the process and expresses frustration with the lack of communication from previous representatives. They settle on a $40 per month plan and are instructed to set up a new payment method and call back."},"intents":{"segments":[{"text":"And you said it's not compatible with eSIM, but I was looking online and did research. I'd say it's compatible. And I went to setting, you know, like, go and Well, then scan you the you must bag. you must have given me the wrong model number because the model number Yeah. you gave me when I checked it online, it says it's not compatible. Can you check again?","start_word":91,"end_word":159,"intents":[{"intent":"Check compatibility","confidence_score":0.24516548}]},{"text":"you must have given me the wrong model number because the model number Yeah.","start_word":129,"end_word":142,"intents":[{"intent":"Get model number","confidence_score":0.09526664},{"intent":"Get model number","confidence_score":0.12785918},{"intent":"Check model number","confidence_score":0.01920475}]},{"text":"Can I put on speaker? yeah.","start_word":223,"end_word":228,"intents":[{"intent":"Put speaker on speaker","confidence_score":0.06483912}]},{"text":"You should be calling the sales department.","start_word":313,"end_word":319,"intents":[{"intent":"Call sales department","confidence_score":0.51067865}]},{"text":"And it's in the Ford. They say Ram is four GB.","start_word":351,"end_word":361,"intents":[{"intent":"Confirm information","confidence_score":0.00021934915}]},{"text":"okay, then you go through the the process to purchase the purchase the the plan, it'll tell you to either get a new number or to keep the same number. So you click on keep the same number. Yeah.","start_word":668,"end_word":706,"intents":[{"intent":"Obtain new number","confidence_score":0.009389407}]},{"text":"Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else.","start_word":707,"end_word":735,"intents":[{"intent":"Obtain portal details","confidence_score":0.13826454},{"intent":"Obtain information","confidence_score":0.000101879676}]},{"text":"Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else. So once Mhmm.","start_word":707,"end_word":738,"intents":[{"intent":"Complete purchase process","confidence_score":0.12766188}]},{"text":"the QR code there. You scan that, Okay. and then process the porting with the scan. If Okay.","start_word":753,"end_word":770,"intents":[{"intent":"Scan qr code","confidence_score":0.26087508},{"intent":"Obtain porting code","confidence_score":0.00964794}]},{"text":"you have any troubles, can you call this number?","start_word":771,"end_word":779,"intents":[{"intent":"Call number","confidence_score":0.31594363},{"intent":"Use phone number","confidence_score":0.0005683832}]},{"text":"which which department did you select?","start_word":943,"end_word":948,"intents":[{"intent":"Confirm department","confidence_score":0.027001847}]},{"text":"Nobody will pick that up after 06:00.","start_word":970,"end_word":976,"intents":[{"intent":"Pick up after 6:00","confidence_score":0.005146641}]},{"text":"If I can provide you credit card details and can you do it or no? Okay.","start_word":1041,"end_word":1056,"intents":[{"intent":"Provide credit card details","confidence_score":0.6309044}]},{"text":"It's I think it's it's $40 per per month, and that's a five g. And I think it's 75 GB, something like that. It was $40 or $45, something like that. $45 for 40 gigs.","start_word":1064,"end_word":1098,"intents":[{"intent":"Provide plan details","confidence_score":0.0149372555}]},{"text":"Because I've gotta if I've gotta process it for you, I gotta set it up a different way. Okay.","start_word":1217,"end_word":1235,"intents":[{"intent":"Set up a different way","confidence_score":0.00006181857}]}]},"sentiments":{"segments":[{"text":"Good afternoon. How Hi. This is speaking.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.30311962962150574},{"text":"How are you today?","start_word":7,"end_word":10,"sentiment":"positive","sentiment_score":0.4336887300014496},{"text":"are you?","start_word":11,"end_word":12,"sentiment":"neutral","sentiment_score":0.25484371185302734},{"text":"I'm good.","start_word":13,"end_word":14,"sentiment":"positive","sentiment_score":0.4342910349369049},{"text":"I was looking for the, you know, connection mobile connection Mhmm. on the it's a eSIM, Yep. and it's a 100 GB 100 GB five gs. Yep. Yes. And the I was just speaking. Maybe I was speaking with you last time, I on think the so. You had been a day or so ago? yeah. They are the so they're yeah. Yeah. Yeah. So it was a Moto five five, you know, five g. Yeah. And you said it's not compatible with eSIM, but I was looking online and did research. I'd say it's compatible. And I went to setting, you know, like, go and Well, then scan you the you must bag. you must have given me the wrong model number because the model number Yeah. you gave me when I checked it online, it says it's not compatible. Can you check again? Okay. Hang on a sec. I just gotta get my glasses. Hang on. Yes. Alright. What was the model again? It's the Moto five five Is it is it Motorola? Motorola. Yeah. Motorola. What model? It's five five five g. Five g. What Yeah. else? That's it. Is it a is it a g 35 model? Or Oh, I have to see again. Can I put on speaker? yeah. Yeah. I'm on speaker. Yeah. Yeah. Go for it. Yep. So You gave me a model number last time. oh, yeah.","start_word":15,"end_word":249,"sentiment":"neutral","sentiment_score":-0.024754775688052177},{"text":"I was looking online, like, on the Internet. It's, like, it's comfortable, and then I become happy.","start_word":250,"end_word":266,"sentiment":"positive","sentiment_score":0.3992196023464203},{"text":"Then I was calling. Lot of time I call, but nobody pick. It's too much waiting time. Which number were you calling? Just give me a sec. I'm just trying to open it. Where I saw You're it? calling you're calling Oh, yeah. tech tech support. You should be calling the sales department. It's still like a Moto g five five and five g. And manufacture year is 2024. G And it's g five five. yeah. G five five Yep. five g. Five g. And it's in the Ford. They say Ram is four GB. Okay. The g five five five g, which you didn't tell me last time, Yeah. you just gave me g five five, but the the Motorola Moto g five five five g supports eSIM. Yes. It does. It's this? Yes. Did it oh, yeah.","start_word":267,"end_word":405,"sentiment":"neutral","sentiment_score":-0.005731075090898884},{"text":"That's a good thing.","start_word":406,"end_word":409,"sentiment":"positive","sentiment_score":0.7887864112854004},{"text":"Now I was buying online when I aid, like, in system. It doesn't show me the eSIM. It shows the, like, you know, the normal SIM Now when the you each single one is showing you once you've finished the the purchase, bought and Yeah. then it creates an account for you. Yeah. Then you log in to the account, and then you'll see the code, the Okay. the CR code for the g for the esim. And how can I change with the same number? Like, I have this number so it will Okay. work So with what same you numb do yeah. okay. So what you do, you you purchase the the plan. Yeah. Alright? And Mhmm. then when you do the when you do the porting, Mhmm. you say you wanna keep the same number. When I purchased, then I had to porting. What did you say? Porting or what did Yeah. you say? When I it when it says, do you want a new number or same number, you click on same number. Okay. Yeah. Okay. And the same number then, it'll ask you to do a porting. Now the SIM card that you have now, is it on a contract or is it prepaid? Prepared. Okay. If So it's it's prepaid finishing tomorrow. Like, it's finishing tomorrow, then they yeah. will charge me from starting from tomorrow. So I don't want they charge me from tomorrow. Yes. Yeah. Alright. So So so what you do when you when you purchase the plan, Mhmm. okay, then you go through the the process to purchase the purchase the the plan, it'll tell you to either get a new number or to keep the same number. So you click on keep the same number. Yeah. Once you complete the purchase, you'll get an email that gives you all the portal details, how to log in to the portal and this and that everything else. So once Mhmm. you log in to the portal, you go to the eSIM. You'll have Okay. the QR code there. You scan that, Okay. and then process the porting with the scan. If Okay. you have any troubles, can you call this number? Because this is after hour this is during the day, this number. It's not after hour's number. Oh, somebody called me at nighttime. Yes. Last night, it when I was sleeping. It's like a Filipino or someone, like, from Yeah. somewhere No.","start_word":410,"end_word":821,"sentiment":"neutral","sentiment_score":-0.001443066765346284},{"text":"she That that that shouldn't have happened. I've told them not to do that.","start_word":822,"end_word":835,"sentiment":"negative","sentiment_score":-0.6061564683914185},{"text":"And I reckon yeah. they did They have one. called me when I was sleeping, and she said you want this number. I said I was trying since long time calling, and nobody picked phone. Which member And now you did you call? oh, the number I called you before, like, Just online. what? This one.","start_word":836,"end_word":891,"sentiment":"neutral","sentiment_score":-0.19980789721012115},{"text":"No. No. There was other one number. So I was calling there, but, like I said, just advertisement going on. Click 1234, and then I went through, and I was waiting, waiting, waiting, waiting, waiting. So I end up I become frustrated. I said, oh, man.","start_word":892,"end_word":937,"sentiment":"negative","sentiment_score":-0.4310058355331421},{"text":"Nobody Yeah. But is speaking. which which department did you select? Oh, I select, I think, four. That's Like, yeah.","start_word":938,"end_word":957,"sentiment":"neutral","sentiment_score":-0.17678490281105042},{"text":"no.","start_word":958,"end_word":958,"sentiment":"negative","sentiment_score":-0.3866701126098633},{"text":"That I that's wanted it to yeah. Number 4, that's telephony.","start_word":959,"end_word":969,"sentiment":"neutral","sentiment_score":-0.2872316837310791},{"text":"Nobody will pick that up after 06:00.","start_word":970,"end_word":976,"sentiment":"negative","sentiment_score":-0.42427048087120056},{"text":"Oh, no. I was calling before five. So I Yeah. was But holding, then that like, that Yeah. like, That when I finished, then I when I talked to you Yeah. last time, then then I look on the Google and check everything, and then I was calling again. So nobody was speaking anyway. So that's a good hassle. You can't do yourself now. If I can provide you credit card details and can you do it or no? Okay. Which which plan was it you wanted? It's I think it's it's $40 per per month, and that's a five g. And I think it's 75 GB, something like that. It was $40 or $45, something like that. $45 for 40 gigs. Oh, 40. So there was one plan, like, a $40 for the 70 GB. How how much is 70 GB? Five five g. If you go to five g, the four g is different. They are mostly costly. If On you go the five to on the five five g, we've got 40 gigs, 65 gigs, a 100 gigs, yeah. How a much 100 is and 20 sixty gigs, five? and a 100 How much is how much is 65? 65 gigs is only $55. Yeah. I would like to go with it. Yeah. Okay. So let's select that one. Yeah. I'm just gonna clear a history thing here. Just bear with me for one second. Yeah. Yeah. Because I've gotta if I've gotta process it for you, I gotta set it up a different way. Okay. Can I call you back? Yeah. All Yeah. good. I'm All just gonna good. set up something in the back end so Yeah. All it good. goes through the once you give me the credit card, it goes through the security process. Yeah. Alright? I know. I know. Okay. Because All good. normally, All when good. we normally, we don't do it. You guys do it, but I'll do Yeah. it for you.","start_word":977,"end_word":1308,"sentiment":"neutral","sentiment_score":-0.014740901398865214},{"text":"Oh, that's lovely.","start_word":1309,"end_word":1311,"sentiment":"positive","sentiment_score":0.504445493221283},{"text":"Okay. Yeah.","start_word":1312,"end_word":1313,"sentiment":"neutral","sentiment_score":0.2877081036567688},{"text":"That will be a big server. Thank Yeah. That will be lovely.","start_word":1314,"end_word":1325,"sentiment":"positive","sentiment_score":0.5270780324935913},{"text":"you. Yeah. Give me Okay. about ten ten minutes. Alright? Okay. I'll get I'll get you.","start_word":1326,"end_word":1341,"sentiment":"neutral","sentiment_score":0.15521148964762688},{"text":"Thank you.","start_word":1342,"end_word":1343,"sentiment":"positive","sentiment_score":0.7386652231216431}],"average":{"sentiment":"neutral","sentiment_score":-0.02212313988543071}}}}