{"metadata":{"transaction_key":"deprecated","request_id":"01a10e86-c9b2-7942-a87c-6b426b122c5e","sha256":"668e35476e1268e9ef5efd803edc29e25cfac102f68989b423d94a308d943c80","created":"2026-10-06T00:04:38.616Z","duration":58.967937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":288,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":332,"output_tokens":332},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":332,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"How can I help? Hello? Good, mate. How are you? Oh, yeah. That's right. Yep. Who did you speak to? May... Yep. Yeah. Who did you speak to here, sir, when you dropped it off? Oh, okay. Is it is it a bigger guy or is he a agent? Hello? A bigger guy. Yeah? Alright then. What sort of car... What sort of vehicle was it again, please? I'm checking for you. Oh, yes, sir. Okay then. This is something I can... Okay. Alright. So here. Now... Nah. It's not yet ready. But it won't be soon because the next delivery should be any moment now. Once they once they come in, we'll put it, and it'll be... Thank you, mate. Thanks a lot. See you, mate. Bye bye.","confidence":0.97998047,"words":[{"word":"how","start":0.16,"end":0.32,"confidence":0.87060547,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.12066060304641724},{"word":"can","start":0.32,"end":0.48,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1155221313238144},{"word":"i","start":0.48,"end":0.98,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13201993703842163},{"word":"help","start":1.52,"end":2.02,"confidence":0.9995117,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.12931835651397705},{"word":"hello","start":2.56,"end":3.06,"confidence":0.9055176,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0707964301109314},{"word":"good","start":4.24,"end":4.48,"confidence":0.7824707,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.6597899794578552},{"word":"mate","start":4.48,"end":4.7999997,"confidence":0.87280273,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.5882560014724731},{"word":"how","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.428202748298645},{"word":"are","start":4.96,"end":5.04,"confidence":0.99902344,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3756929934024811},{"word":"you","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.42227357625961304},{"word":"oh","start":10.48,"end":10.719999,"confidence":0.8312988,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08652007579803467},{"word":"yeah","start":10.719999,"end":10.96,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08654703944921494},{"word":"that's","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10565966367721558},{"word":"right","start":11.2,"end":11.44,"confidence":0.99365234,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.10184098780155182},{"word":"yep","start":11.44,"end":11.94,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0463516041636467},{"word":"who","start":12.4,"end":12.559999,"confidence":0.75927734,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.0025107013061642647},{"word":"did","start":12.559999,"end":12.719999,"confidence":0.9741211,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.003583646379411221},{"word":"you","start":12.719999,"end":12.88,"confidence":0.9838867,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0013916296884417534},{"word":"speak","start":12.88,"end":13.2,"confidence":0.99609375,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.005306215025484562},{"word":"to","start":13.2,"end":13.44,"confidence":0.78515625,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":-0.003289876040071249},{"word":"may","start":13.44,"end":13.92,"confidence":0.8256836,"punctuated_word":"May...","sentiment":"neutral","sentiment_score":-0.0006489930674433708},{"word":"yep","start":13.92,"end":14.42,"confidence":0.9707031,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0030796411447227},{"word":"yeah","start":17.744999,"end":17.985,"confidence":0.94433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0021086297929286957},{"word":"who","start":17.985,"end":18.145,"confidence":0.99902344,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.02533338777720928},{"word":"did","start":18.145,"end":18.305,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.02056591957807541},{"word":"you","start":18.305,"end":18.465,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015445895493030548},{"word":"speak","start":18.465,"end":18.705,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.017029553651809692},{"word":"to","start":18.705,"end":18.785,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02321646362543106},{"word":"here","start":18.785,"end":18.945,"confidence":0.6522217,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.015268020331859589},{"word":"sir","start":18.945,"end":19.105,"confidence":0.98657227,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.009689277037978172},{"word":"when","start":19.105,"end":19.345,"confidence":0.9951172,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.01640915498137474},{"word":"you","start":19.345,"end":19.425,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021091537550091743},{"word":"dropped","start":19.425,"end":19.744999,"confidence":0.9086914,"punctuated_word":"dropped","sentiment":"neutral","sentiment_score":-0.007796131074428558},{"word":"it","start":19.744999,"end":19.825,"confidence":0.6665039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.012232091277837752},{"word":"off","start":19.825,"end":20.325,"confidence":0.99609375,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.014837509021162988},{"word":"oh","start":25.425,"end":25.505001,"confidence":0.78466797,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.036240965127944946},{"word":"okay","start":25.505001,"end":25.904999,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.03035825304687023},{"word":"is","start":25.904999,"end":25.985,"confidence":0.62402344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.034194216132164},{"word":"it","start":25.985,"end":26.064999,"confidence":0.6015625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03381350636482239},{"word":"is","start":26.064999,"end":26.224998,"confidence":0.6635742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03599680960178375},{"word":"it","start":26.224998,"end":26.384998,"confidence":0.93603516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0345323383808136},{"word":"a","start":26.384998,"end":26.465,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03196144476532936},{"word":"bigger","start":26.465,"end":26.785,"confidence":0.99316406,"punctuated_word":"bigger","sentiment":"neutral","sentiment_score":-0.052949871867895126},{"word":"guy","start":26.785,"end":27.025,"confidence":0.9970703,"punctuated_word":"guy","sentiment":"neutral","sentiment_score":-0.04072237014770508},{"word":"or","start":27.025,"end":27.265,"confidence":0.60595703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.040089406073093414},{"word":"is","start":27.265,"end":27.425,"confidence":0.91503906,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.031430549919605255},{"word":"he","start":27.425,"end":27.925,"confidence":0.7817383,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03493893891572952},{"word":"a","start":27.985,"end":28.145,"confidence":0.71191406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03695632144808769},{"word":"agent","start":28.145,"end":28.465,"confidence":0.69262695,"punctuated_word":"agent?","sentiment":"neutral","sentiment_score":-0.03827400505542755},{"word":"hello","start":28.465,"end":28.965,"confidence":0.97387695,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.011610503308475018},{"word":"a","start":29.18,"end":29.26,"confidence":0.984375,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.02142934314906597},{"word":"bigger","start":29.26,"end":29.58,"confidence":0.99902344,"punctuated_word":"bigger","sentiment":"neutral","sentiment_score":-0.024825632572174072},{"word":"guy","start":29.58,"end":29.74,"confidence":0.98535156,"punctuated_word":"guy.","sentiment":"neutral","sentiment_score":-0.02050771377980709},{"word":"yeah","start":29.74,"end":30.14,"confidence":0.70996094,"punctuated_word":"Yeah?","sentiment":"neutral","sentiment_score":-0.011187933385372162},{"word":"alright","start":30.14,"end":30.460001,"confidence":0.9472656,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.00005496852099895477},{"word":"then","start":30.460001,"end":30.94,"confidence":0.9370117,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.004313616082072258},{"word":"what","start":30.94,"end":31.1,"confidence":0.9003906,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.00925100315362215},{"word":"sort","start":31.1,"end":31.34,"confidence":0.87353516,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.013597670942544935},{"word":"of","start":31.34,"end":31.42,"confidence":0.9863281,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010632768273353577},{"word":"car","start":31.42,"end":31.66,"confidence":0.75390625,"punctuated_word":"car...","sentiment":"neutral","sentiment_score":-0.009787531569600104},{"word":"what","start":31.66,"end":31.82,"confidence":0.9970703,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.016152633354067802},{"word":"sort","start":31.82,"end":32.3,"confidence":0.9892578,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.02185925468802452},{"word":"of","start":32.3,"end":32.78,"confidence":0.99121094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.01755690574645996},{"word":"vehicle","start":32.78,"end":33.1,"confidence":0.91503906,"punctuated_word":"vehicle","sentiment":"neutral","sentiment_score":-0.015711791813373566},{"word":"was","start":33.1,"end":33.260002,"confidence":0.5527344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.01880151778459549},{"word":"it","start":33.260002,"end":33.42,"confidence":0.57666016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.016551924869418144},{"word":"again","start":33.42,"end":33.74,"confidence":0.99316406,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.013685783371329308},{"word":"please","start":33.74,"end":34.24,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.011811438947916033},{"word":"i'm","start":34.300003,"end":34.800003,"confidence":0.79907227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.007183053530752659},{"word":"checking","start":34.86,"end":35.36,"confidence":0.5834961,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.00230412557721138},{"word":"for","start":35.42,"end":35.58,"confidence":0.984375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.003511738032102585},{"word":"you","start":35.58,"end":36.08,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.005544641055166721},{"word":"oh","start":37.02,"end":37.34,"confidence":0.78344727,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.002004868350923062},{"word":"yes","start":37.34,"end":37.58,"confidence":0.6090088,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.01310447696596384},{"word":"sir","start":37.58,"end":37.9,"confidence":0.99609375,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.008643469773232937},{"word":"okay","start":37.9,"end":38.22,"confidence":0.76464844,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.004851697012782097},{"word":"then","start":38.22,"end":38.72,"confidence":0.8413086,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.004915052093565464},{"word":"this","start":41.1,"end":41.42,"confidence":0.28466797,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.003001798875629902},{"word":"is","start":41.42,"end":41.5,"confidence":0.98095703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00190997077152133},{"word":"something","start":41.5,"end":41.82,"confidence":0.46240234,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.0017441269010305405},{"word":"i","start":41.82,"end":42.22,"confidence":0.63378906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0031881099566817284},{"word":"can","start":42.22,"end":42.72,"confidence":0.7631836,"punctuated_word":"can...","sentiment":"neutral","sentiment_score":-0.0024031419306993484},{"word":"okay","start":43.58,"end":44.08,"confidence":0.9748535,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009455179795622826},{"word":"alright","start":45.365,"end":45.865,"confidence":0.98950195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02108408883213997},{"word":"so","start":46.085,"end":46.245,"confidence":0.46875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00938287191092968},{"word":"here","start":46.245,"end":46.745,"confidence":0.51123047,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.00789975468069315},{"word":"now","start":47.365,"end":47.865,"confidence":0.35107422,"punctuated_word":"Now...","sentiment":"neutral","sentiment_score":0.0008526472374796867},{"word":"nah","start":48.005,"end":48.165,"confidence":0.7935384,"punctuated_word":"Nah.","sentiment":"neutral","sentiment_score":-0.03769955039024353},{"word":"it's","start":48.165,"end":48.405,"confidence":0.94628906,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.070172019302845},{"word":"not","start":48.405,"end":48.565,"confidence":0.7368164,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10595422238111496},{"word":"yet","start":48.565,"end":48.805,"confidence":0.97998047,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.16596071422100067},{"word":"ready","start":48.805,"end":49.305,"confidence":0.763916,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":-0.1388976275920868},{"word":"but","start":49.525,"end":49.685,"confidence":0.7265625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.12734587490558624},{"word":"it","start":49.685,"end":49.845,"confidence":0.97998047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09786127507686616},{"word":"won't","start":49.845,"end":50.085,"confidence":0.7281494,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.08915327489376068},{"word":"be","start":50.085,"end":50.245,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09582675248384476},{"word":"soon","start":50.245,"end":50.565,"confidence":0.99121094,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1033455803990364},{"word":"because","start":50.565,"end":50.805,"confidence":0.8330078,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08738028258085251},{"word":"the","start":50.805,"end":50.885002,"confidence":0.8120117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09229776263237},{"word":"next","start":50.885002,"end":51.205,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.05945609509944916},{"word":"delivery","start":51.205,"end":51.685,"confidence":0.99609375,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.08278986811637878},{"word":"should","start":51.685,"end":51.845,"confidence":0.9873047,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.10173265635967256},{"word":"be","start":51.845,"end":52.325,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0989277809858322},{"word":"any","start":52.325,"end":52.645,"confidence":0.9013672,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.07166589796543121},{"word":"moment","start":52.645,"end":52.885002,"confidence":0.9980469,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.06373332440853119},{"word":"now","start":52.885002,"end":53.125,"confidence":0.75146484,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.06630260497331619},{"word":"once","start":53.125,"end":53.445,"confidence":0.95166016,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.018726564943790436},{"word":"they","start":53.445,"end":53.605,"confidence":0.88134766,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.009607288986444472},{"word":"once","start":53.605,"end":53.845,"confidence":0.99316406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.006253402680158615},{"word":"they","start":53.845,"end":54.005,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.003497004508972168},{"word":"come","start":54.005,"end":54.245,"confidence":0.9921875,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.012914471328258514},{"word":"in","start":54.245,"end":54.325,"confidence":0.96899414,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.014397244900465012},{"word":"we'll","start":54.325,"end":54.565002,"confidence":0.9868164,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.01031957007944584},{"word":"put","start":54.565002,"end":54.805,"confidence":0.41088867,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.011165358126163484},{"word":"it","start":54.805,"end":55.045,"confidence":0.6984863,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.016580764204263687},{"word":"and","start":55.045,"end":55.205,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016244009137153625},{"word":"it'll","start":55.205,"end":55.445,"confidence":0.84643555,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.02988660149276257},{"word":"be","start":55.445,"end":55.765,"confidence":0.9970703,"punctuated_word":"be...","sentiment":"neutral","sentiment_score":0.02850235253572464},{"word":"thank","start":55.765,"end":56.005,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4531192779541016},{"word":"you","start":56.005,"end":56.165,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4224305748939514},{"word":"mate","start":56.165,"end":56.485,"confidence":0.9980469,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.3982495069503784},{"word":"thanks","start":56.485,"end":56.725,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.58039790391922},{"word":"a","start":56.725,"end":56.885002,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6003065705299377},{"word":"lot","start":56.885002,"end":57.125,"confidence":1.0,"punctuated_word":"lot.","sentiment":"positive","sentiment_score":0.4770647883415222},{"word":"see","start":57.125,"end":57.285,"confidence":0.9902344,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.28129297494888306},{"word":"you","start":57.285,"end":57.445,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.28896498680114746},{"word":"mate","start":57.445,"end":57.605,"confidence":0.9995117,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.23879829049110413},{"word":"bye","start":57.605,"end":57.765,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.196573868393898},{"word":"bye","start":57.765,"end":58.265,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.16808168590068817}],"paragraphs":{"transcript":"\nHow can I help? Hello? Good, mate. How are you? Oh, yeah.\n\nThat's right. Yep. Who did you speak to? May... Yep.\n\nYeah. Who did you speak to here, sir, when you dropped it off? Oh, okay. Is it is it a bigger guy or is he a agent? Hello?\n\nA bigger guy. Yeah? Alright then. What sort of car... What sort of vehicle was it again, please?\n\nI'm checking for you. Oh, yes, sir. Okay then. This is something I can... Okay.\n\nAlright. So here. Now... Nah. It's not yet ready.\n\nBut it won't be soon because the next delivery should be any moment now. Once they once they come in, we'll put it, and it'll be... Thank you, mate. Thanks a lot. See you, mate.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"How can I help?","start":0.16,"end":2.02,"sentiment":"neutral","sentiment_score":0.12438025698065758},{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.0707964301109314},{"text":"Good, mate.","start":4.24,"end":4.7999997,"sentiment":"positive","sentiment_score":0.6240229904651642},{"text":"How are you?","start":4.7999997,"end":5.54,"sentiment":"positive","sentiment_score":0.408723105986913},{"text":"Oh, yeah.","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":0.0865335576236248}],"sentiment":"neutral","sentiment_score":0.26796665601432323,"num_words":12,"start":0.16,"end":10.96},{"sentences":[{"text":"That's right.","start":10.96,"end":11.44,"sentiment":"neutral","sentiment_score":0.1037503257393837},{"text":"Yep.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.0463516041636467},{"text":"Who did you speak to?","start":12.4,"end":13.44,"sentiment":"neutral","sentiment_score":-0.00321641368791461},{"text":"May...","start":13.44,"end":13.92,"sentiment":"neutral","sentiment_score":-0.0006489930674433708},{"text":"Yep.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.0030796411447227}],"sentiment":"neutral","sentiment_score":0.024020083528012038,"num_words":10,"start":10.96,"end":14.42},{"sentences":[{"text":"Yeah.","start":17.744999,"end":17.985,"sentiment":"neutral","sentiment_score":-0.0021086297929286957},{"text":"Who did you speak to here, sir, when you dropped it off?","start":17.985,"end":20.325,"sentiment":"neutral","sentiment_score":-0.016576245116690796},{"text":"Oh, okay.","start":25.425,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.03329960908740759},{"text":"Is it is it a bigger guy or is he a agent?","start":25.904999,"end":28.465,"sentiment":"neutral","sentiment_score":-0.03715498155603806},{"text":"Hello?","start":28.465,"end":28.965,"sentiment":"neutral","sentiment_score":-0.011610503308475018}],"sentiment":"neutral","sentiment_score":-0.0258961811196059,"num_words":28,"start":17.744999,"end":28.965},{"sentences":[{"text":"A bigger guy.","start":29.18,"end":29.74,"sentiment":"neutral","sentiment_score":-0.022254229833682377},{"text":"Yeah?","start":29.74,"end":30.14,"sentiment":"neutral","sentiment_score":-0.011187933385372162},{"text":"Alright then.","start":30.14,"end":30.94,"sentiment":"neutral","sentiment_score":-0.0021293237805366516},{"text":"What sort of car...","start":30.94,"end":31.66,"sentiment":"neutral","sentiment_score":-0.010817243484780192},{"text":"What sort of vehicle was it again, please?","start":31.66,"end":34.24,"sentiment":"neutral","sentiment_score":-0.016516406321898103}],"sentiment":"neutral","sentiment_score":-0.014311638608988788,"num_words":18,"start":29.18,"end":34.24},{"sentences":[{"text":"I'm checking for you.","start":34.300003,"end":36.08,"sentiment":"neutral","sentiment_score":-0.00010770000517368317},{"text":"Oh, yes, sir.","start":37.02,"end":37.9,"sentiment":"neutral","sentiment_score":0.007917605030039946},{"text":"Okay then.","start":37.9,"end":38.72,"sentiment":"neutral","sentiment_score":0.0048833745531737804},{"text":"This is something I can...","start":41.1,"end":42.72,"sentiment":"neutral","sentiment_score":0.0014881729148328304},{"text":"Okay.","start":43.58,"end":44.08,"sentiment":"neutral","sentiment_score":0.009455179795622826}],"sentiment":"neutral","sentiment_score":0.0033323205697039764,"num_words":15,"start":34.300003,"end":44.08},{"sentences":[{"text":"Alright.","start":45.365,"end":45.865,"sentiment":"neutral","sentiment_score":0.02108408883213997},{"text":"So here.","start":46.085,"end":46.745,"sentiment":"neutral","sentiment_score":0.008641313295811415},{"text":"Now...","start":47.365,"end":47.865,"sentiment":"neutral","sentiment_score":0.0008526472374796867},{"text":"Nah.","start":48.005,"end":48.165,"sentiment":"neutral","sentiment_score":-0.03769955039024353},{"text":"It's not yet ready.","start":48.165,"end":49.305,"sentiment":"neutral","sentiment_score":-0.12024614587426186}],"sentiment":"neutral","sentiment_score":-0.05327386346956094,"num_words":9,"start":45.365,"end":49.305},{"sentences":[{"text":"But it won't be soon because the next delivery should be any moment now.","start":49.525,"end":53.125,"sentiment":"neutral","sentiment_score":-0.08841564506292343},{"text":"Once they once they come in, we'll put it, and it'll be...","start":53.125,"end":55.765,"sentiment":"neutral","sentiment_score":0.006632949536045392},{"text":"Thank you, mate.","start":55.765,"end":56.485,"sentiment":"positive","sentiment_score":0.4245997865994771},{"text":"Thanks a lot.","start":56.485,"end":57.125,"sentiment":"positive","sentiment_score":0.5525897542635599},{"text":"See you, mate.","start":57.125,"end":57.605,"sentiment":"neutral","sentiment_score":0.26968541741371155}],"sentiment":"neutral","sentiment_score":0.07378289252519607,"num_words":35,"start":49.525,"end":57.605},{"sentences":[{"text":"Bye bye.","start":57.605,"end":58.265,"sentiment":"neutral","sentiment_score":0.1823277771472931}],"sentiment":"neutral","sentiment_score":0.1823277771472931,"num_words":2,"start":57.605,"end":58.265}]}}]},{"alternatives":[{"transcript":"Hi. How are you going? Pretty good. My name is Emmanuel. I just brought a wheel in yesterday for a replacement tire. Yeah. Do you know do you know if that's ready? Or Just the guy. He was at the front desk. Sorry. I'm not sure of his name. Yeah. Yeah. Yeah. I just I just brought it in as the wheel itself, but it's a 2 2545R19. It's off a Nissan Qashqai. Cool. No worries. Alright. Thanks. Bye. Bye.","confidence":0.99316406,"words":[{"word":"hi","start":2.96,"end":3.12,"confidence":0.98657227,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17491275072097778},{"word":"how","start":3.12,"end":3.1999998,"confidence":0.99121094,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20619751513004303},{"word":"are","start":3.1999998,"end":3.28,"confidence":0.55566406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1763203591108322},{"word":"you","start":3.28,"end":3.36,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18107928335666656},{"word":"going","start":3.36,"end":3.86,"confidence":0.8876953,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.26128554344177246},{"word":"pretty","start":5.6,"end":5.92,"confidence":0.99609375,"punctuated_word":"Pretty","sentiment":"positive","sentiment_score":0.712715744972229},{"word":"good","start":5.92,"end":6.24,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6349109411239624},{"word":"my","start":6.3999996,"end":6.48,"confidence":0.98828125,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.222173810005188},{"word":"name","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.2480516880750656},{"word":"is","start":6.64,"end":6.7999997,"confidence":0.78466797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.25678130984306335},{"word":"emmanuel","start":6.7999997,"end":7.2,"confidence":0.89868164,"punctuated_word":"Emmanuel.","sentiment":"neutral","sentiment_score":0.3258420526981354},{"word":"i","start":7.2,"end":7.2799997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17922599613666534},{"word":"just","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1911255568265915},{"word":"brought","start":7.52,"end":7.7599998,"confidence":0.6660156,"punctuated_word":"brought","sentiment":"neutral","sentiment_score":0.19440977275371552},{"word":"a","start":7.7599998,"end":7.8399997,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2150055915117264},{"word":"wheel","start":7.8399997,"end":8.08,"confidence":1.0,"punctuated_word":"wheel","sentiment":"neutral","sentiment_score":0.18619750440120697},{"word":"in","start":8.08,"end":8.24,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.21817852556705475},{"word":"yesterday","start":8.24,"end":8.72,"confidence":1.0,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":0.14063337445259094},{"word":"for","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1946343183517456},{"word":"a","start":8.96,"end":9.04,"confidence":0.84765625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.26272401213645935},{"word":"replacement","start":9.04,"end":9.5199995,"confidence":0.9970703,"punctuated_word":"replacement","sentiment":"neutral","sentiment_score":0.2621414065361023},{"word":"tire","start":9.5199995,"end":10.0199995,"confidence":0.9975586,"punctuated_word":"tire.","sentiment":"neutral","sentiment_score":0.18007877469062805},{"word":"yeah","start":12.32,"end":12.799999,"confidence":0.7607422,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019814467057585716},{"word":"do","start":12.799999,"end":12.96,"confidence":0.57177734,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.008380093611776829},{"word":"you","start":12.96,"end":13.04,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006095201708376408},{"word":"know","start":13.04,"end":13.395,"confidence":0.97314453,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.004561278037726879},{"word":"do","start":15.875,"end":15.955,"confidence":0.7109375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.013571899384260178},{"word":"you","start":15.955,"end":16.035,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009557195007801056},{"word":"know","start":16.035,"end":16.195,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.008756717666983604},{"word":"if","start":16.195,"end":16.435001,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0061683133244514465},{"word":"that's","start":16.435001,"end":16.595001,"confidence":0.9970703,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.0005579231074079871},{"word":"ready","start":16.595001,"end":16.915,"confidence":0.81884766,"punctuated_word":"ready?","sentiment":"neutral","sentiment_score":-0.004244515672326088},{"word":"or","start":16.915,"end":17.415,"confidence":0.99609375,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.004162084311246872},{"word":"just","start":22.595001,"end":22.835,"confidence":0.7578125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.032264936715364456},{"word":"the","start":22.835,"end":22.994999,"confidence":0.52197266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03047722578048706},{"word":"guy","start":22.994999,"end":23.235,"confidence":0.7648926,"punctuated_word":"guy.","sentiment":"neutral","sentiment_score":-0.03361676633358002},{"word":"he","start":23.235,"end":23.315,"confidence":0.62646484,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.04536927118897438},{"word":"was","start":23.315,"end":23.555,"confidence":0.98828125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03792260214686394},{"word":"at","start":23.555,"end":23.635,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.035548120737075806},{"word":"the","start":23.635,"end":23.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028122540563344955},{"word":"front","start":23.715,"end":23.955,"confidence":1.0,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.02208546921610832},{"word":"desk","start":23.955,"end":24.275002,"confidence":0.982666,"punctuated_word":"desk.","sentiment":"neutral","sentiment_score":-0.037345606833696365},{"word":"sorry","start":24.275002,"end":24.515,"confidence":0.9926758,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07981055974960327},{"word":"i'm","start":24.515,"end":24.675,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07755067199468613},{"word":"not","start":24.675,"end":24.755001,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08260791003704071},{"word":"sure","start":24.755001,"end":24.994999,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07163980603218079},{"word":"of","start":24.994999,"end":25.075,"confidence":0.63916016,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08079461753368378},{"word":"his","start":25.075,"end":25.41,"confidence":0.99316406,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.07687412202358246},{"word":"name","start":28.369999,"end":28.45,"confidence":0.99902344,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.016246654093265533},{"word":"yeah","start":28.45,"end":28.95,"confidence":0.7064209,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01228436827659607},{"word":"yeah","start":30.529999,"end":30.61,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0035878755152225494},{"word":"yeah","start":30.61,"end":31.11,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005412923637777567},{"word":"i","start":34.77,"end":34.85,"confidence":0.93359375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006218591704964638},{"word":"just","start":34.85,"end":35.17,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009894100949168204},{"word":"i","start":35.17,"end":35.33,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008261986076831818},{"word":"just","start":35.33,"end":35.489998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.00035167112946510315},{"word":"brought","start":35.489998,"end":35.73,"confidence":0.9580078,"punctuated_word":"brought","sentiment":"neutral","sentiment_score":0.011607887223362924},{"word":"it","start":35.73,"end":35.89,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0007381085306406021},{"word":"in","start":35.89,"end":36.29,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0021912436932325363},{"word":"as","start":36.29,"end":36.53,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0017621293663978577},{"word":"the","start":36.53,"end":36.69,"confidence":0.7182617,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005747221410274506},{"word":"wheel","start":36.69,"end":36.93,"confidence":1.0,"punctuated_word":"wheel","sentiment":"neutral","sentiment_score":0.01091388799250126},{"word":"itself","start":36.93,"end":37.33,"confidence":0.9890137,"punctuated_word":"itself,","sentiment":"neutral","sentiment_score":-0.0011905939318239689},{"word":"but","start":37.33,"end":37.489998,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0000439230352640152},{"word":"it's","start":37.489998,"end":37.89,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.008969442918896675},{"word":"a","start":37.89,"end":38.129997,"confidence":0.82666016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0039632003754377365},{"word":"2","start":38.129997,"end":38.37,"confidence":0.9980469,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.002927437424659729},{"word":"2545r19","start":38.37,"end":40.39,"confidence":0.9885661,"punctuated_word":"2545R19.","sentiment":"neutral","sentiment_score":0.007966532371938229},{"word":"it's","start":41.475,"end":41.795,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0023669316433370113},{"word":"off","start":41.795,"end":42.035,"confidence":0.59277344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.0008391961455345154},{"word":"a","start":42.035,"end":42.195,"confidence":0.61083984,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005563514307141304},{"word":"nissan","start":42.195,"end":42.515,"confidence":0.99902344,"punctuated_word":"Nissan","sentiment":"neutral","sentiment_score":0.007938645780086517},{"word":"qashqai","start":42.515,"end":43.015,"confidence":0.9880859,"punctuated_word":"Qashqai.","sentiment":"neutral","sentiment_score":0.004110079258680344},{"word":"cool","start":54.675,"end":54.915,"confidence":0.7241211,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.03232239931821823},{"word":"no","start":54.915,"end":55.074997,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.04146192967891693},{"word":"worries","start":55.074997,"end":55.352936,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.03976471722126007},{"word":"alright","start":57.112934,"end":57.432938,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2913472056388855},{"word":"thanks","start":57.432938,"end":57.832935,"confidence":0.99853516,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3737049400806427},{"word":"bye","start":57.832935,"end":58.312935,"confidence":0.88134766,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13650210201740265},{"word":"bye","start":58.312935,"end":58.812935,"confidence":0.9885254,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08008639514446259}],"paragraphs":{"transcript":"\nHi. How are you going? Pretty good. My name is Emmanuel. I just brought a wheel in yesterday for a replacement tire.\n\nYeah. Do you know do you know if that's ready? Or Just the guy. He was at the front desk. Sorry.\n\nI'm not sure of his name. Yeah. Yeah. Yeah. I just I just brought it in as the wheel itself, but it's a 2 2545R19.\n\nIt's off a Nissan Qashqai. Cool. No worries. Alright. Thanks.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.17491275072097778},{"text":"How are you going?","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.20622067525982857},{"text":"Pretty good.","start":5.6,"end":6.24,"sentiment":"positive","sentiment_score":0.6738133430480957},{"text":"My name is Emmanuel.","start":6.3999996,"end":7.2,"sentiment":"neutral","sentiment_score":0.2632122151553631},{"text":"I just brought a wheel in yesterday for a replacement tire.","start":7.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.20221407576040787}],"sentiment":"neutral","sentiment_score":0.25566481053829193,"num_words":22,"start":2.96,"end":10.0199995},{"sentences":[{"text":"Yeah.","start":12.32,"end":12.799999,"sentiment":"neutral","sentiment_score":0.019814467057585716},{"text":"Do you know do you know if that's ready?","start":12.799999,"end":16.915,"sentiment":"neutral","sentiment_score":-0.0068770152801233865},{"text":"Or Just the guy.","start":16.915,"end":23.235,"sentiment":"neutral","sentiment_score":-0.0251302532851696},{"text":"He was at the front desk.","start":23.235,"end":24.275002,"sentiment":"neutral","sentiment_score":-0.03439893511434396},{"text":"Sorry.","start":24.275002,"end":24.515,"sentiment":"neutral","sentiment_score":-0.07981055974960327}],"sentiment":"neutral","sentiment_score":-0.020419231144755724,"num_words":21,"start":12.32,"end":24.515},{"sentences":[{"text":"I'm not sure of his name.","start":24.515,"end":28.45,"sentiment":"neutral","sentiment_score":-0.06761896361907323},{"text":"Yeah.","start":28.45,"end":28.95,"sentiment":"neutral","sentiment_score":-0.01228436827659607},{"text":"Yeah.","start":30.529999,"end":30.61,"sentiment":"neutral","sentiment_score":-0.0035878755152225494},{"text":"Yeah.","start":30.61,"end":31.11,"sentiment":"neutral","sentiment_score":-0.005412923637777567},{"text":"I just I just brought it in as the wheel itself, but it's a 2 2545R19.","start":34.77,"end":40.39,"sentiment":"neutral","sentiment_score":0.0019266390299890193}],"sentiment":"neutral","sentiment_score":-0.015846908986568452,"num_words":25,"start":24.515,"end":40.39},{"sentences":[{"text":"It's off a Nissan Qashqai.","start":41.475,"end":43.015,"sentiment":"neutral","sentiment_score":0.004163673426955938},{"text":"Cool.","start":54.675,"end":54.915,"sentiment":"neutral","sentiment_score":0.03232239931821823},{"text":"No worries.","start":54.915,"end":55.352936,"sentiment":"neutral","sentiment_score":0.0406133234500885},{"text":"Alright.","start":57.112934,"end":57.432938,"sentiment":"neutral","sentiment_score":0.2913472056388855},{"text":"Thanks.","start":57.432938,"end":57.832935,"sentiment":"positive","sentiment_score":0.3737049400806427}],"sentiment":"neutral","sentiment_score":0.07994195590727031,"num_words":10,"start":41.475,"end":57.832935},{"sentences":[{"text":"Bye.","start":57.832935,"end":58.312935,"sentiment":"neutral","sentiment_score":0.13650210201740265},{"text":"Bye.","start":58.312935,"end":58.812935,"sentiment":"neutral","sentiment_score":0.08008639514446259}],"sentiment":"neutral","sentiment_score":0.10829424858093262,"num_words":2,"start":57.832935,"end":58.812935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: How can I help? Hello?\n\nChannel 1: Hi. How are you going?\n\nChannel 0: Good, mate. How are you?\n\nChannel 1: Pretty good. My name is Emmanuel. I just brought a wheel in yesterday for a replacement tire.\n\nChannel 0: Oh, yeah. That's right. Yep.\n\nChannel 1: Yeah.\n\nChannel 0: Who did you\n\nChannel 1: Do\n\nChannel 0: speak\n\nChannel 1: you know\n\nChannel 0: to? May... Yep.\n\nChannel 1: do you know if that's ready? Or\n\nChannel 0: Yeah. Who did you speak to here, sir, when you dropped it off?\n\nChannel 1: Just the guy. He was at the front desk. Sorry. I'm not sure of his\n\nChannel 0: Oh, okay. Is it is it a bigger guy or is he a agent?\n\nChannel 1: name. Yeah.\n\nChannel 0: Hello? A bigger guy. Yeah? Alright then.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: What sort of car... What sort of vehicle was it again, please? I'm\n\nChannel 1: I just\n\nChannel 0: checking\n\nChannel 1: I just\n\nChannel 0: for\n\nChannel 1: brought\n\nChannel 0: you.\n\nChannel 1: it in as the wheel itself,\n\nChannel 0: Oh,\n\nChannel 1: but\n\nChannel 0: yes,\n\nChannel 1: it's\n\nChannel 0: sir.\n\nChannel 1: a\n\nChannel 0: Okay\n\nChannel 1: 2\n\nChannel 0: then.\n\nChannel 1: 2545R19.\n\nChannel 0: This is\n\nChannel 1: It's\n\nChannel 0: something\n\nChannel 1: off\n\nChannel 0: I\n\nChannel 1: a Nissan\n\nChannel 0: can...\n\nChannel 1: Qashqai.\n\nChannel 0: Okay. Alright. So here. Now... Nah.\n\nIt's not yet ready. But it won't be soon because the next delivery should be any moment now. Once they once they come in, we'll put\n\nChannel 1: Cool.\n\nChannel 0: it,\n\nChannel 1: No\n\nChannel 0: and\n\nChannel 1: worries.\n\nChannel 0: it'll be... Thank you, mate. Thanks a lot.\n\nChannel 1: Alright.\n\nChannel 0: See you,\n\nChannel 1: Thanks.\n\nChannel 0: mate. Bye bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"How can I help?","start":0.16,"end":2.02,"sentiment":"neutral","sentiment_score":0.12438025698065758},{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.0707964301109314}],"sentiment":"neutral","sentiment_score":0.11366349160671234,"channel":0,"num_words":5,"start":0.16,"end":3.06},{"sentences":[{"text":"Hi.","start":2.96,"end":3.12,"sentiment":"neutral","sentiment_score":0.17491275072097778},{"text":"How are you going?","start":3.12,"end":3.86,"sentiment":"neutral","sentiment_score":0.20622067525982857}],"sentiment":"neutral","sentiment_score":0.19995909035205842,"channel":1,"num_words":5,"start":2.96,"end":3.86},{"sentences":[{"text":"Good, mate.","start":4.24,"end":4.7999997,"sentiment":"positive","sentiment_score":0.6240229904651642},{"text":"How are you?","start":4.7999997,"end":5.54,"sentiment":"positive","sentiment_score":0.408723105986913}],"sentiment":"positive","sentiment_score":0.4948430597782135,"channel":0,"num_words":5,"start":4.24,"end":5.54},{"sentences":[{"text":"Pretty good.","start":5.6,"end":6.24,"sentiment":"positive","sentiment_score":0.6738133430480957},{"text":"My name is Emmanuel.","start":6.3999996,"end":7.2,"sentiment":"neutral","sentiment_score":0.2632122151553631},{"text":"I just brought a wheel in yesterday for a replacement tire.","start":7.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.20221407576040787}],"sentiment":"neutral","sentiment_score":0.27204884588718414,"channel":1,"num_words":17,"start":5.6,"end":10.0199995},{"sentences":[{"text":"Oh, yeah.","start":10.48,"end":10.96,"sentiment":"neutral","sentiment_score":0.0865335576236248},{"text":"That's right.","start":10.96,"end":11.44,"sentiment":"neutral","sentiment_score":0.1037503257393837},{"text":"Yep.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.0463516041636467}],"sentiment":"neutral","sentiment_score":0.08538387417793274,"channel":0,"num_words":5,"start":10.48,"end":11.94},{"sentences":[{"text":"Yeah.","start":12.32,"end":12.799999,"sentiment":"neutral","sentiment_score":0.019814467057585716}],"sentiment":"neutral","sentiment_score":0.019814467057585716,"channel":1,"num_words":1,"start":12.32,"end":12.799999},{"sentences":[{"text":"Who did you","start":12.4,"end":12.88,"sentiment":"neutral","sentiment_score":-0.0024953257913390794}],"sentiment":"neutral","sentiment_score":-0.0024953257913390794,"channel":0,"num_words":3,"start":12.4,"end":12.88},{"sentences":[{"text":"Do","start":12.799999,"end":12.96,"sentiment":"neutral","sentiment_score":-0.008380093611776829}],"sentiment":"neutral","sentiment_score":-0.008380093611776829,"channel":1,"num_words":1,"start":12.799999,"end":12.96},{"sentences":[{"text":"speak","start":12.88,"end":13.2,"sentiment":"neutral","sentiment_score":-0.005306215025484562}],"sentiment":"neutral","sentiment_score":-0.005306215025484562,"channel":0,"num_words":1,"start":12.88,"end":13.2},{"sentences":[{"text":"you know","start":12.96,"end":13.395,"sentiment":"neutral","sentiment_score":-0.005328239873051643}],"sentiment":"neutral","sentiment_score":-0.005328239873051643,"channel":1,"num_words":2,"start":12.96,"end":13.395},{"sentences":[{"text":"to?","start":13.2,"end":13.44,"sentiment":"neutral","sentiment_score":-0.003289876040071249},{"text":"May...","start":13.44,"end":13.92,"sentiment":"neutral","sentiment_score":-0.0006489930674433708},{"text":"Yep.","start":13.92,"end":14.42,"sentiment":"neutral","sentiment_score":0.0030796411447227}],"sentiment":"neutral","sentiment_score":-0.0002864093209306399,"channel":0,"num_words":3,"start":13.2,"end":14.42},{"sentences":[{"text":"do you know if that's ready?","start":15.875,"end":16.915,"sentiment":"neutral","sentiment_score":-0.007142760693871726},{"text":"Or","start":16.915,"end":17.415,"sentiment":"neutral","sentiment_score":-0.004162084311246872}],"sentiment":"neutral","sentiment_score":-0.006716949782068176,"channel":1,"num_words":7,"start":15.875,"end":17.415},{"sentences":[{"text":"Yeah.","start":17.744999,"end":17.985,"sentiment":"neutral","sentiment_score":-0.0021086297929286957},{"text":"Who did you speak to here, sir, when you dropped it off?","start":17.985,"end":20.325,"sentiment":"neutral","sentiment_score":-0.016576245116690796}],"sentiment":"neutral","sentiment_score":-0.015463351630247556,"channel":0,"num_words":13,"start":17.744999,"end":20.325},{"sentences":[{"text":"Just the guy.","start":22.595001,"end":23.235,"sentiment":"neutral","sentiment_score":-0.032119642943143845},{"text":"He was at the front desk.","start":23.235,"end":24.275002,"sentiment":"neutral","sentiment_score":-0.03439893511434396},{"text":"Sorry.","start":24.275002,"end":24.515,"sentiment":"neutral","sentiment_score":-0.07981055974960327},{"text":"I'm not sure of his","start":24.515,"end":25.41,"sentiment":"neutral","sentiment_score":-0.07789342552423477}],"sentiment":"neutral","sentiment_score":-0.05146868179241816,"channel":1,"num_words":15,"start":22.595001,"end":25.41},{"sentences":[{"text":"Oh, okay.","start":25.425,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.03329960908740759},{"text":"Is it is it a bigger guy or is he a agent?","start":25.904999,"end":28.465,"sentiment":"neutral","sentiment_score":-0.03715498155603806}],"sentiment":"neutral","sentiment_score":-0.036604214060519426,"channel":0,"num_words":14,"start":25.425,"end":28.465},{"sentences":[{"text":"name.","start":28.369999,"end":28.45,"sentiment":"neutral","sentiment_score":-0.016246654093265533},{"text":"Yeah.","start":28.45,"end":28.95,"sentiment":"neutral","sentiment_score":-0.01228436827659607}],"sentiment":"neutral","sentiment_score":-0.014265511184930801,"channel":1,"num_words":2,"start":28.369999,"end":28.95},{"sentences":[{"text":"Hello?","start":28.465,"end":28.965,"sentiment":"neutral","sentiment_score":-0.011610503308475018},{"text":"A bigger guy.","start":29.18,"end":29.74,"sentiment":"neutral","sentiment_score":-0.022254229833682377},{"text":"Yeah?","start":29.74,"end":30.14,"sentiment":"neutral","sentiment_score":-0.011187933385372162},{"text":"Alright then.","start":30.14,"end":30.94,"sentiment":"neutral","sentiment_score":-0.0021293237805366516}],"sentiment":"neutral","sentiment_score":-0.013402824822281088,"channel":0,"num_words":7,"start":28.465,"end":30.94},{"sentences":[{"text":"Yeah.","start":30.529999,"end":30.61,"sentiment":"neutral","sentiment_score":-0.0035878755152225494},{"text":"Yeah.","start":30.61,"end":31.11,"sentiment":"neutral","sentiment_score":-0.005412923637777567}],"sentiment":"neutral","sentiment_score":-0.004500399576500058,"channel":1,"num_words":2,"start":30.529999,"end":31.11},{"sentences":[{"text":"What sort of car...","start":30.94,"end":31.66,"sentiment":"neutral","sentiment_score":-0.010817243484780192},{"text":"What sort of vehicle was it again, please?","start":31.66,"end":34.24,"sentiment":"neutral","sentiment_score":-0.016516406321898103},{"text":"I'm","start":34.300003,"end":34.800003,"sentiment":"neutral","sentiment_score":-0.007183053530752659}],"sentiment":"neutral","sentiment_score":-0.014044867541927557,"channel":0,"num_words":13,"start":30.94,"end":34.800003},{"sentences":[{"text":"I just","start":34.77,"end":35.17,"sentiment":"neutral","sentiment_score":-0.008056346327066422}],"sentiment":"neutral","sentiment_score":-0.008056346327066422,"channel":1,"num_words":2,"start":34.77,"end":35.17},{"sentences":[{"text":"checking","start":34.86,"end":35.36,"sentiment":"neutral","sentiment_score":-0.00230412557721138}],"sentiment":"neutral","sentiment_score":-0.00230412557721138,"channel":0,"num_words":1,"start":34.86,"end":35.36},{"sentences":[{"text":"I just","start":35.17,"end":35.489998,"sentiment":"neutral","sentiment_score":-0.00430682860314846}],"sentiment":"neutral","sentiment_score":-0.00430682860314846,"channel":1,"num_words":2,"start":35.17,"end":35.489998},{"sentences":[{"text":"for","start":35.42,"end":35.58,"sentiment":"neutral","sentiment_score":0.003511738032102585}],"sentiment":"neutral","sentiment_score":0.003511738032102585,"channel":0,"num_words":1,"start":35.42,"end":35.58},{"sentences":[{"text":"brought","start":35.489998,"end":35.73,"sentiment":"neutral","sentiment_score":0.011607887223362924}],"sentiment":"neutral","sentiment_score":0.011607887223362924,"channel":1,"num_words":1,"start":35.489998,"end":35.73},{"sentences":[{"text":"you.","start":35.58,"end":36.08,"sentiment":"neutral","sentiment_score":0.005544641055166721}],"sentiment":"neutral","sentiment_score":0.005544641055166721,"channel":0,"num_words":1,"start":35.58,"end":36.08},{"sentences":[{"text":"it in as the wheel itself,","start":35.73,"end":37.33,"sentiment":"neutral","sentiment_score":0.003360332843537132}],"sentiment":"neutral","sentiment_score":0.003360332843537132,"channel":1,"num_words":6,"start":35.73,"end":37.33},{"sentences":[{"text":"Oh,","start":37.02,"end":37.34,"sentiment":"neutral","sentiment_score":0.002004868350923062}],"sentiment":"neutral","sentiment_score":0.002004868350923062,"channel":0,"num_words":1,"start":37.02,"end":37.34},{"sentences":[{"text":"but","start":37.33,"end":37.489998,"sentiment":"neutral","sentiment_score":-0.0000439230352640152}],"sentiment":"neutral","sentiment_score":-0.0000439230352640152,"channel":1,"num_words":1,"start":37.33,"end":37.489998},{"sentences":[{"text":"yes,","start":37.34,"end":37.58,"sentiment":"neutral","sentiment_score":0.01310447696596384}],"sentiment":"neutral","sentiment_score":0.01310447696596384,"channel":0,"num_words":1,"start":37.34,"end":37.58},{"sentences":[{"text":"it's","start":37.489998,"end":37.89,"sentiment":"neutral","sentiment_score":0.008969442918896675}],"sentiment":"neutral","sentiment_score":0.008969442918896675,"channel":1,"num_words":1,"start":37.489998,"end":37.89},{"sentences":[{"text":"sir.","start":37.58,"end":37.9,"sentiment":"neutral","sentiment_score":0.008643469773232937}],"sentiment":"neutral","sentiment_score":0.008643469773232937,"channel":0,"num_words":1,"start":37.58,"end":37.9},{"sentences":[{"text":"a","start":37.89,"end":38.129997,"sentiment":"neutral","sentiment_score":0.0039632003754377365}],"sentiment":"neutral","sentiment_score":0.0039632003754377365,"channel":1,"num_words":1,"start":37.89,"end":38.129997},{"sentences":[{"text":"Okay","start":37.9,"end":38.22,"sentiment":"neutral","sentiment_score":0.004851697012782097}],"sentiment":"neutral","sentiment_score":0.004851697012782097,"channel":0,"num_words":1,"start":37.9,"end":38.22},{"sentences":[{"text":"2","start":38.129997,"end":38.37,"sentiment":"neutral","sentiment_score":0.002927437424659729}],"sentiment":"neutral","sentiment_score":0.002927437424659729,"channel":1,"num_words":1,"start":38.129997,"end":38.37},{"sentences":[{"text":"then.","start":38.22,"end":38.72,"sentiment":"neutral","sentiment_score":0.004915052093565464}],"sentiment":"neutral","sentiment_score":0.004915052093565464,"channel":0,"num_words":1,"start":38.22,"end":38.72},{"sentences":[{"text":"2545R19.","start":38.37,"end":40.39,"sentiment":"neutral","sentiment_score":0.007966532371938229}],"sentiment":"neutral","sentiment_score":0.007966532371938229,"channel":1,"num_words":1,"start":38.37,"end":40.39},{"sentences":[{"text":"This is","start":41.1,"end":41.5,"sentiment":"neutral","sentiment_score":0.002455884823575616}],"sentiment":"neutral","sentiment_score":0.002455884823575616,"channel":0,"num_words":2,"start":41.1,"end":41.5},{"sentences":[{"text":"It's","start":41.475,"end":41.795,"sentiment":"neutral","sentiment_score":0.0023669316433370113}],"sentiment":"neutral","sentiment_score":0.0023669316433370113,"channel":1,"num_words":1,"start":41.475,"end":41.795},{"sentences":[{"text":"something","start":41.5,"end":41.82,"sentiment":"neutral","sentiment_score":0.0017441269010305405}],"sentiment":"neutral","sentiment_score":0.0017441269010305405,"channel":0,"num_words":1,"start":41.5,"end":41.82},{"sentences":[{"text":"off","start":41.795,"end":42.035,"sentiment":"neutral","sentiment_score":0.0008391961455345154}],"sentiment":"neutral","sentiment_score":0.0008391961455345154,"channel":1,"num_words":1,"start":41.795,"end":42.035},{"sentences":[{"text":"I","start":41.82,"end":42.22,"sentiment":"neutral","sentiment_score":0.0031881099566817284}],"sentiment":"neutral","sentiment_score":0.0031881099566817284,"channel":0,"num_words":1,"start":41.82,"end":42.22},{"sentences":[{"text":"a Nissan","start":42.035,"end":42.515,"sentiment":"neutral","sentiment_score":0.006751080043613911}],"sentiment":"neutral","sentiment_score":0.006751080043613911,"channel":1,"num_words":2,"start":42.035,"end":42.515},{"sentences":[{"text":"can...","start":42.22,"end":42.72,"sentiment":"neutral","sentiment_score":-0.0024031419306993484}],"sentiment":"neutral","sentiment_score":-0.0024031419306993484,"channel":0,"num_words":1,"start":42.22,"end":42.72},{"sentences":[{"text":"Qashqai.","start":42.515,"end":43.015,"sentiment":"neutral","sentiment_score":0.004110079258680344}],"sentiment":"neutral","sentiment_score":0.004110079258680344,"channel":1,"num_words":1,"start":42.515,"end":43.015},{"sentences":[{"text":"Okay.","start":43.58,"end":44.08,"sentiment":"neutral","sentiment_score":0.009455179795622826},{"text":"Alright.","start":45.365,"end":45.865,"sentiment":"neutral","sentiment_score":0.02108408883213997},{"text":"So here.","start":46.085,"end":46.745,"sentiment":"neutral","sentiment_score":0.008641313295811415},{"text":"Now...","start":47.365,"end":47.865,"sentiment":"neutral","sentiment_score":0.0008526472374796867},{"text":"Nah.","start":48.005,"end":48.165,"sentiment":"neutral","sentiment_score":-0.03769955039024353}],"sentiment":"neutral","sentiment_score":0.0018291653444369633,"channel":0,"num_words":6,"start":43.58,"end":48.165},{"sentences":[{"text":"It's not yet ready.","start":48.165,"end":49.305,"sentiment":"neutral","sentiment_score":-0.12024614587426186},{"text":"But it won't be soon because the next delivery should be any moment now.","start":49.525,"end":53.125,"sentiment":"neutral","sentiment_score":-0.08841564506292343},{"text":"Once they once they come in, we'll put","start":53.125,"end":54.805,"sentiment":"neutral","sentiment_score":-0.0014522916171699762}],"sentiment":"neutral","sentiment_score":-0.06655469028135905,"channel":0,"num_words":26,"start":48.165,"end":54.805},{"sentences":[{"text":"Cool.","start":54.675,"end":54.915,"sentiment":"neutral","sentiment_score":0.03232239931821823}],"sentiment":"neutral","sentiment_score":0.03232239931821823,"channel":1,"num_words":1,"start":54.675,"end":54.915},{"sentences":[{"text":"it,","start":54.805,"end":55.045,"sentiment":"neutral","sentiment_score":0.016580764204263687}],"sentiment":"neutral","sentiment_score":0.016580764204263687,"channel":0,"num_words":1,"start":54.805,"end":55.045},{"sentences":[{"text":"No","start":54.915,"end":55.074997,"sentiment":"neutral","sentiment_score":0.04146192967891693}],"sentiment":"neutral","sentiment_score":0.04146192967891693,"channel":1,"num_words":1,"start":54.915,"end":55.074997},{"sentences":[{"text":"and","start":55.045,"end":55.205,"sentiment":"neutral","sentiment_score":0.016244009137153625}],"sentiment":"neutral","sentiment_score":0.016244009137153625,"channel":0,"num_words":1,"start":55.045,"end":55.205},{"sentences":[{"text":"worries.","start":55.074997,"end":55.352936,"sentiment":"neutral","sentiment_score":0.03976471722126007}],"sentiment":"neutral","sentiment_score":0.03976471722126007,"channel":1,"num_words":1,"start":55.074997,"end":55.352936},{"sentences":[{"text":"it'll be...","start":55.205,"end":55.765,"sentiment":"neutral","sentiment_score":0.029194477014243603},{"text":"Thank you, mate.","start":55.765,"end":56.485,"sentiment":"positive","sentiment_score":0.4245997865994771},{"text":"Thanks a lot.","start":56.485,"end":57.125,"sentiment":"positive","sentiment_score":0.5525897542635599}],"sentiment":"positive","sentiment_score":0.3737446970771998,"channel":0,"num_words":8,"start":55.205,"end":57.125},{"sentences":[{"text":"Alright.","start":57.112934,"end":57.432938,"sentiment":"neutral","sentiment_score":0.2913472056388855}],"sentiment":"neutral","sentiment_score":0.2913472056388855,"channel":1,"num_words":1,"start":57.112934,"end":57.432938},{"sentences":[{"text":"See you,","start":57.125,"end":57.445,"sentiment":"neutral","sentiment_score":0.28512898087501526}],"sentiment":"neutral","sentiment_score":0.28512898087501526,"channel":0,"num_words":2,"start":57.125,"end":57.445},{"sentences":[{"text":"Thanks.","start":57.432938,"end":57.832935,"sentiment":"positive","sentiment_score":0.3737049400806427}],"sentiment":"positive","sentiment_score":0.3737049400806427,"channel":1,"num_words":1,"start":57.432938,"end":57.832935},{"sentences":[{"text":"mate.","start":57.445,"end":57.605,"sentiment":"neutral","sentiment_score":0.23879829049110413},{"text":"Bye bye.","start":57.605,"end":58.265,"sentiment":"neutral","sentiment_score":0.1823277771472931}],"sentiment":"neutral","sentiment_score":0.2011512815952301,"channel":0,"num_words":3,"start":57.445,"end":58.265},{"sentences":[{"text":"Bye.","start":57.832935,"end":58.312935,"sentiment":"neutral","sentiment_score":0.13650210201740265},{"text":"Bye.","start":58.312935,"end":58.812935,"sentiment":"neutral","sentiment_score":0.08008639514446259}],"sentiment":"neutral","sentiment_score":0.10829424858093262,"channel":1,"num_words":2,"start":57.832935,"end":58.812935}]},"summary":{"result":"success","short":"The customer, Emmanuel, called to inquire about his replacement tire and if it was ready. The agent, May, informed him that it was ready but it won't be ready soon and may be ready soon. They discussed the details of the car and its VIN number."},"intents":{"segments":[{"text":"My name is Emmanuel. I just brought a wheel in yesterday for a replacement tire. Oh, yeah.","start_word":17,"end_word":33,"intents":[{"intent":"Confirm tire replacement","confidence_score":0.021849452}]},{"text":"What sort of car... What sort of vehicle was it again, please?","start_word":108,"end_word":119,"intents":[{"intent":"Check vehicle information","confidence_score":0.0006836472}]},{"text":"It's not yet ready. But it won't be soon because the next delivery should be any moment now.","start_word":161,"end_word":178,"intents":[{"intent":"Confirm delivery time","confidence_score":0.017171958}]}]},"sentiments":{"segments":[{"text":"How can I help? Hello? Hi. How are you going?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.15745900571346283},{"text":"Good, mate. How are you? Pretty good.","start_word":10,"end_word":16,"sentiment":"positive","sentiment_score":0.5596107244491577},{"text":"My name is Emmanuel. I just brought a wheel in yesterday for a replacement tire. Oh, yeah. That's right. Yep. Yeah. Who did you Do speak you know to? May... Yep. do you know if that's ready? Or Yeah. Who did you speak to here, sir, when you dropped it off? Just the guy. He was at the front desk. Sorry. I'm not sure of his Oh, okay. Is it is it a bigger guy or is he a agent? name. Yeah. Hello? A bigger guy. Yeah? Alright then. Yeah. Yeah. What sort of car... What sort of vehicle was it again, please? I'm I just checking I just for brought you. it in as the wheel itself, Oh, but yes, it's sir. a Okay 2 then. 2545R19. This is It's something off I a Nissan can... Qashqai. Okay. Alright. So here. Now... Nah. It's not yet ready. But it won't be soon because the next delivery should be any moment now. Once they once they come in, we'll put Cool. it, No and worries. it'll be... Thank you, mate.","start_word":17,"end_word":196,"sentiment":"neutral","sentiment_score":0.014052542857825756},{"text":"Thanks a lot.","start_word":197,"end_word":199,"sentiment":"positive","sentiment_score":0.547028124332428},{"text":"Alright. See you, Thanks. mate. Bye bye. Bye. Bye.","start_word":200,"end_word":208,"sentiment":"neutral","sentiment_score":0.21929533779621124}],"average":{"sentiment":"neutral","sentiment_score":0.06144593709922699}}}}