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Miss Karen, how are you? Are you the Karen with a k a r o n or the Karen with a k a r e n? Oh, the beautiful one, you mean? How are you, Karen? Oh, Karen. I wish you could give me a lamp... Genie lamp, and I could rub that genie lamp, and it would make my life beautiful. Will that happen? That depends. I agree. I agree. I agree. You are totally right, mate. Hey, Karen. Is Philip still around, or has he moved on? Philip? Philip Handlers? I think he was the CEO in 2023 kind of thing. Yeah. Before before Tina now. It's Tina now. Yeah? Yeah. I think before Tina, it was Philip. Yeah. Probably... Okay. Yeah. That's all good. Yeah. We were speaking to Philip in the past, and then I think he has moved on. And then I think Gina has taken over. So probably that's the reason for the genie to come out of the lamp. I'm trying to speak to Gina. Is Gina around? My name is Rahu calling from Technowand. Technowand. You know, like a magic wand? The wand of the genie. Yeah. Yeah. The name is spelled as Rahul, r a h u l. All good. All good. Nope. Yes. Yes. Yes. What I'll do is I'll send her a quick email as well. Karen, that's all good. It'll save you. But, yeah, I'll probably just give you my details. 0413 yep. And then my name is Rahul, r a h u l. And my email... Yeah. I think, yeah, that... That's enough. Yeah. I think you should just pass on my mobile number and... Yeah. My number... I'll give you my direct number. 0413 698818. No problem. 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How are you? Oh, sorry. I should have get my headsets properly. My apologies.\n\nCan't do two things at a time. How are you doing, sir? You said you're a Karen. Yeah? Karen.\n\nMiss Karen, how are you? Are you the Karen with a k a r o n or the Karen with a k a r e n? Oh, the beautiful one, you mean? How are you, Karen? Oh, Karen.\n\nI wish you could give me a lamp... Genie lamp, and I could rub that genie lamp, and it would make my life beautiful. Will that happen? That depends. I agree.\n\nI agree. I agree. You are totally right, mate. Hey, Karen. Is Philip still around, or has he moved on?\n\nPhilip? Philip Handlers? I think he was the CEO in 2023 kind of thing. Yeah. Before before Tina now.\n\nIt's Tina now. Yeah? Yeah. I think before Tina, it was Philip. Yeah.\n\nProbably... Okay. Yeah. That's all good. Yeah.\n\nWe were speaking to Philip in the past, and then I think he has moved on. And then I think Gina has taken over. So probably that's the reason for the genie to come out of the lamp. I'm trying to speak to Gina. Is Gina around?\n\nMy name is Rahu calling from Technowand. Technowand. You know, like a magic wand? The wand of the genie. Yeah.\n\nYeah. The name is spelled as Rahul, r a h u l. All good. All good. Nope.\n\nYes. Yes. Yes. What I'll do is I'll send her a quick email as well. Karen, that's all good.\n\nIt'll save you. But, yeah, I'll probably just give you my details. 0413 yep. And then my name is Rahul, r a h u l. And my email...\n\nYeah. I think, yeah, that... That's enough. Yeah. I think you should just pass on my mobile number and...\n\nYeah. My number... I'll give you my direct number. 0413 698818. No problem.\n\nThank you, Karen.","paragraphs":[{"sentences":[{"text":"Okay, Karen.","start":4.08,"end":5.04,"sentiment":"neutral","sentiment_score":0.13259175047278404},{"text":"How are you?","start":5.04,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.17010578016440073},{"text":"Oh, sorry.","start":8.88,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.1604284532368183},{"text":"I should have get my headsets properly.","start":9.5199995,"end":11.62,"sentiment":"neutral","sentiment_score":-0.18711448567254202},{"text":"My apologies.","start":11.679999,"end":12.34,"sentiment":"neutral","sentiment_score":-0.2542782798409462}],"sentiment":"neutral","sentiment_score":-0.08523212652653456,"num_words":16,"start":4.08,"end":12.34},{"sentences":[{"text":"Can't do two things at a time.","start":12.4,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.203621791941779},{"text":"How are you doing, 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speaking to Philip in the past, and then I think he has moved on.","start":95.9,"end":99.615,"sentiment":"neutral","sentiment_score":-0.02804646792355925},{"text":"And then I think Gina has taken over.","start":99.615,"end":101.954994,"sentiment":"neutral","sentiment_score":-0.09967807028442621},{"text":"So probably that's the reason for the genie to come out of the lamp.","start":102.335,"end":106.335,"sentiment":"neutral","sentiment_score":-0.13401337606566294},{"text":"I'm trying to speak to Gina.","start":106.335,"end":107.454994,"sentiment":"neutral","sentiment_score":-0.021896857147415478},{"text":"Is Gina around?","start":107.454994,"end":108.515,"sentiment":"neutral","sentiment_score":-0.01967174435655276}],"sentiment":"neutral","sentiment_score":-0.07048407850905936,"num_words":47,"start":95.9,"end":108.515},{"sentences":[{"text":"My name is Rahu calling from 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NT Friendship and Support. Karen speaking. Yeah. Good. I can't hear you very well, though. That's true. I'm good. Karen. Yep. The e n. Yes. Yeah. I'm good. What can I do for you? No. Well, that depends what the presenting issue is. Is who still around? Philip? Well, I haven't heard of a Philip. Just to see. No. Was he a support worker or coordinator support, or what was he doing? Oh, no. The CEO is different now. It is Tina now. Okay. Mhmm. I'll just see if she's in her office. Just a moment. What was your name? From Techno one. Like, the magic wand. Yes. Okay. And and what was your name? Sorry. Alright. I'll just see if she's there. Just hold on a sec. Are you there in a carton finder in the office? So can I just grab your phone number? I think it's popped up. Yep. O four. Okay. Yep. I've got them. Okay. Yep. Yep. It is. What... What's the email? The the phone number. Sorry. Mhmm. Yep. Okay. Thank you so much. Bye. 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NT Friendship and Support. Karen speaking.\n\nChannel 0: Okay, Karen. How are you?\n\nChannel 1: Yeah. Good. I can't hear you very well, though.\n\nChannel 0: Oh, sorry. I should have get my headsets properly. My apologies. Can't do two things at a time.\n\nChannel 1: That's true.\n\nChannel 0: How are you doing, sir? You said you're a\n\nChannel 1: I'm\n\nChannel 0: Karen.\n\nChannel 1: good.\n\nChannel 0: Yeah?\n\nChannel 1: Karen. Yep.\n\nChannel 0: Karen. Miss Karen, how are you? Are you the Karen with a k a r o n or the Karen with a k a r e n?\n\nChannel 1: The e n.\n\nChannel 0: Oh, the beautiful one, you mean? How are you,\n\nChannel 1: Yes.\n\nChannel 0: Karen?\n\nChannel 1: Yeah. I'm good. What can I do for you?\n\nChannel 0: Oh, Karen. I wish you could give me a lamp... Genie lamp, and I could rub that genie lamp, and it would make my life beautiful. Will that happen?\n\nChannel 1: No. Well, that depends what\n\nChannel 0: That\n\nChannel 1: the\n\nChannel 0: depends.\n\nChannel 1: presenting issue is.\n\nChannel 0: I agree. I agree. I agree. You are totally right, mate. Hey, Karen.\n\nIs Philip still around, or has he moved on?\n\nChannel 1: Is who still around?\n\nChannel 0: Philip?\n\nChannel 1: Philip?\n\nChannel 0: Philip Handlers?\n\nChannel 1: Well, I haven't heard of a Philip. Just to see. No. Was he a support worker or coordinator support, or what was he doing?\n\nChannel 0: I think he was the CEO\n\nChannel 1: Oh,\n\nChannel 0: in 2023 kind of thing. Yeah.\n\nChannel 1: no. The CEO is different now.\n\nChannel 0: Before before Tina now. It's Tina now. Yeah?\n\nChannel 1: It is Tina now.\n\nChannel 0: Yeah. I think before Tina, it was Philip. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Probably... Okay. Yeah. That's all good. Yeah.\n\nWe were speaking to Philip in the past, and then I think he has moved on. And then I think Gina has taken over. So probably\n\nChannel 1: Mhmm.\n\nChannel 0: that's the reason for the genie to come out of the lamp. I'm trying to speak to Gina. Is Gina around?\n\nChannel 1: I'll just see if she's in her office. Just a moment. What was your name?\n\nChannel 0: My name is Rahu calling from Technowand.\n\nChannel 1: From Techno\n\nChannel 0: Technowand. You know, like a magic wand? The wand\n\nChannel 1: one.\n\nChannel 0: of the\n\nChannel 1: Like,\n\nChannel 0: genie.\n\nChannel 1: the magic\n\nChannel 0: Yeah.\n\nChannel 1: wand. Yes. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: And and what was your name? Sorry.\n\nChannel 0: The name is spelled as Rahul, r a h u l.\n\nChannel 1: Alright. I'll just see if she's there. Just hold on a sec.\n\nChannel 0: All good. All good.\n\nChannel 1: Are you there in a carton finder in the office? So can I just grab\n\nChannel 0: Nope.\n\nChannel 1: your phone number? I think it's popped\n\nChannel 0: Yes.\n\nChannel 1: up. Yep.\n\nChannel 0: Yes. Yes. What I'll do is I'll send her\n\nChannel 1: O\n\nChannel 0: a quick\n\nChannel 1: four.\n\nChannel 0: email as well. Karen, that's all good. It'll\n\nChannel 1: Okay.\n\nChannel 0: save you.\n\nChannel 1: Yep.\n\nChannel 0: But, yeah, I'll probably just give you my details. 0413\n\nChannel 1: I've got them. Okay. Yep.\n\nChannel 0: yep. And then my name is Rahul, r a h u l.\n\nChannel 1: Yep.\n\nChannel 0: And my email... Yeah. I think, yeah, that... That's enough. Yeah.\n\nI think you should just pass on my\n\nChannel 1: It is.\n\nChannel 0: mobile\n\nChannel 1: What...\n\nChannel 0: number\n\nChannel 1: What's\n\nChannel 0: and...\n\nChannel 1: the email?\n\nChannel 0: Yeah.\n\nChannel 1: The the phone number. Sorry.\n\nChannel 0: My number... I'll give you my direct number. 0413\n\nChannel 1: Mhmm.\n\nChannel 0: 698818.\n\nChannel 1: Yep. Okay. Thank you so much. Bye.\n\nChannel 0: No problem. Thank you, Karen.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.14,"sentiment":"neutral","sentiment_score":0.2901294380426407},{"text":"NT Friendship and Support.","start":1.1999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.1689930483698845},{"text":"Karen speaking.","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.05644438788294792}],"sentiment":"neutral","sentiment_score":0.1711399806663394,"channel":1,"num_words":8,"start":0.39999998,"end":3.06},{"sentences":[{"text":"Okay, Karen.","start":4.08,"end":5.04,"sentiment":"neutral","sentiment_score":0.13259175047278404},{"text":"How are 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Karen.","start":228.68294,"end":229.66293,"sentiment":"positive","sentiment_score":0.3694269359111786}],"sentiment":"positive","sentiment_score":0.3601366519927979,"channel":0,"num_words":5,"start":228.12292,"end":229.66293},{"sentences":[{"text":"Bye.","start":229.32294,"end":229.82294,"sentiment":"neutral","sentiment_score":-0.07228652387857437}],"sentiment":"neutral","sentiment_score":-0.07228652387857437,"channel":1,"num_words":1,"start":229.32294,"end":229.82294}]},"summary":{"result":"success","short":"A customer named Karen is trying to get in touch with someone named Philip Handlers. She asks about a genie lamp and mentions that she had spoken to Philip before. She also asks about a specific person named Gina and provides her contact information."},"intents":{"segments":[{"text":"I'm trying to speak to Gina. Is Gina around?","start_word":288,"end_word":296,"intents":[{"intent":"Speak to gina","confidence_score":0.35893273}]},{"text":"My name is Rahu calling from Technowand. From Techno Technowand.","start_word":312,"end_word":321,"intents":[{"intent":"Provide name","confidence_score":0.1762722}]},{"text":"your phone number?","start_word":392,"end_word":394,"intents":[{"intent":"Provide phone number","confidence_score":0.37049016},{"intent":"Provide contact details","confidence_score":0.009724825},{"intent":"Confirm contact information","confidence_score":0.0034319405}]},{"text":"What I'll do is I'll send her a O quick four. email as well.","start_word":404,"end_word":417,"intents":[{"intent":"Provide email","confidence_score":0.36068118}]}]},"sentiments":{"segments":[{"text":"Good afternoon. NT Friendship and Support. Karen speaking. Okay, Karen. How are you? Yeah. Good. I can't hear you very well, though. Oh, sorry. I should have get my headsets properly. My apologies. Can't do two things at a time. That's true. How are you doing, sir? You said you're a I'm Karen. good. Yeah? Karen. Yep. Karen. Miss Karen, how are you? Are you the Karen with a k a r o n or the Karen with a k a r e n? The e n.","start_word":0,"end_word":86,"sentiment":"neutral","sentiment_score":-0.0037003415636718273},{"text":"Oh, the beautiful one, you mean?","start_word":87,"end_word":92,"sentiment":"positive","sentiment_score":0.33910492062568665},{"text":"How are you, Yes. Karen?","start_word":93,"end_word":97,"sentiment":"neutral","sentiment_score":0.2232249677181244},{"text":"Yeah. I'm good. What can I do for you?","start_word":98,"end_word":106,"sentiment":"positive","sentiment_score":0.39163938164711},{"text":"Oh, Karen. I wish you could give me a lamp... Genie lamp, and I could rub that genie lamp, and it would make my life beautiful. Will that happen? No. Well, that depends what That the depends. presenting issue is. I agree. I agree. I agree. You are totally right, mate. Hey, Karen. Is Philip still around, or has he moved on? Is who still around? Philip? Philip? Philip Handlers? Well, I haven't heard of a Philip. Just to see. No. Was he a support worker or coordinator support, or what was he doing? I think he was the CEO Oh, in 2023 kind of thing. Yeah. no. The CEO is different now. Before before Tina now. It's Tina now. Yeah? It is Tina now. Yeah. I think before Tina, it was Philip. Yeah. Okay. Probably... Okay. Yeah. That's all good. Yeah. We were speaking to Philip in the past, and then I think he has moved on. And then I think Gina has taken over. So probably Mhmm. that's the reason for the genie to come out of the lamp. I'm trying to speak to Gina. Is Gina around? I'll just see if she's in her office. Just a moment. What was your name? My name is Rahu calling from Technowand. From Techno Technowand. You know, like a magic wand? The wand one. of the Like, genie. the magic Yeah. wand. Yes. Okay. Yeah. And and what was your name? Sorry. The name is spelled as Rahul, r a h u l. Alright. I'll just see if she's there. Just hold on a sec.","start_word":107,"end_word":371,"sentiment":"neutral","sentiment_score":0.012918806778934769},{"text":"All good.","start_word":372,"end_word":373,"sentiment":"positive","sentiment_score":0.3405310809612274},{"text":"All good. Are you there in a carton finder in the office? So can I just grab Nope. your phone number? I think it's popped Yes. up. Yep. Yes. Yes. What I'll do is I'll send her a O quick four. email as well.","start_word":374,"end_word":417,"sentiment":"neutral","sentiment_score":0.042312465608119965},{"text":"Karen, that's all good.","start_word":418,"end_word":421,"sentiment":"positive","sentiment_score":0.3944147825241089},{"text":"It'll Okay. save you. But, Yep. yeah, I'll probably just give you my details. 0413 I've got them. Okay. Yep. yep. And then my name is Rahul, r a h u l. Yep. And my email... Yeah. I think, yeah, that... That's enough. Yeah. I think you should just pass on my It is. mobile What... number What's and... the email? Yeah. The the phone number. Sorry. My number... I'll give you my direct number. 0413 Mhmm. 698818. Yep. Okay.","start_word":422,"end_word":501,"sentiment":"neutral","sentiment_score":0.025087736546993256},{"text":"Thank you so much.","start_word":502,"end_word":505,"sentiment":"positive","sentiment_score":0.5086314082145691},{"text":"Bye.","start_word":506,"end_word":506,"sentiment":"neutral","sentiment_score":0.319151371717453},{"text":"No problem. Thank you, Karen.","start_word":507,"end_word":511,"sentiment":"positive","sentiment_score":0.3993951678276062},{"text":"Bye.","start_word":512,"end_word":512,"sentiment":"neutral","sentiment_score":0.11396270990371704}],"average":{"sentiment":"neutral","sentiment_score":0.038322611829164195}}}}