{"metadata":{"transaction_key":"deprecated","request_id":"019e71be-3e39-7781-bae6-3e93b3de0ec1","sha256":"2eacb580b9d12391273456f5f0fb3d5616898a84e1de87074b7ef4a8487d02ab","created":"2026-05-29T03:23:12.323Z","duration":62.42394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":210,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":234,"output_tokens":234},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":234,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Ted. I'm really well. How are you going? That's great. Yeah. Actually, Ted, I was just getting back to you regarding regarding Cisco Catalyst. Oh, okay. Alright. Got you. No worries, Ted. I was just checking in to see if there's any update from your side. Sorry to bother you. Yeah. I would say. Alright. No worries, man. That's it. Yep. Cheers, man.","confidence":0.98217773,"words":[{"word":"hey","start":4.64,"end":4.72,"confidence":0.7167969,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.2741355299949646},{"word":"ted","start":4.72,"end":5.12,"confidence":0.9848633,"punctuated_word":"Ted.","sentiment":"neutral","sentiment_score":0.29780495166778564},{"word":"i'm","start":5.12,"end":5.3599997,"confidence":0.98950195,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.46543705463409424},{"word":"really","start":5.3599997,"end":5.6,"confidence":0.99902344,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.5792165398597717},{"word":"well","start":5.6,"end":5.92,"confidence":0.9921875,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4941655099391937},{"word":"how","start":5.92,"end":6.08,"confidence":0.9951172,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4024345874786377},{"word":"are","start":6.08,"end":6.16,"confidence":0.9267578,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.32750755548477173},{"word":"you","start":6.16,"end":6.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30035531520843506},{"word":"going","start":6.24,"end":6.74,"confidence":0.8220215,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.32412731647491455},{"word":"that's","start":10.24,"end":10.48,"confidence":0.70739746,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7423292398452759},{"word":"great","start":10.48,"end":10.98,"confidence":0.9309082,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7087328433990479},{"word":"yeah","start":12.0,"end":12.4,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13748851418495178},{"word":"actually","start":12.4,"end":12.719999,"confidence":0.9926758,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.01575317047536373},{"word":"ted","start":12.719999,"end":12.96,"confidence":0.9733887,"punctuated_word":"Ted,","sentiment":"neutral","sentiment_score":0.009417947381734848},{"word":"i","start":12.96,"end":13.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0013514645397663116},{"word":"was","start":13.04,"end":13.2,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0006128409877419472},{"word":"just","start":13.2,"end":13.44,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0016833506524562836},{"word":"getting","start":13.44,"end":13.679999,"confidence":0.9951172,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.00011803582310676576},{"word":"back","start":13.679999,"end":13.92,"confidence":0.99609375,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.007632065564393997},{"word":"to","start":13.92,"end":14.0,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003990775905549526},{"word":"you","start":14.0,"end":14.24,"confidence":0.96875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00636976957321167},{"word":"regarding","start":14.24,"end":14.715,"confidence":0.62402344,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.004235730040818453},{"word":"regarding","start":14.875,"end":15.195,"confidence":0.6591797,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.004558135289698839},{"word":"cisco","start":15.195,"end":15.695,"confidence":0.9091797,"punctuated_word":"Cisco","sentiment":"neutral","sentiment_score":0.005398411303758621},{"word":"catalyst","start":19.355,"end":19.855,"confidence":0.888916,"punctuated_word":"Catalyst.","sentiment":"neutral","sentiment_score":-0.001804549596272409},{"word":"oh","start":31.86,"end":32.18,"confidence":0.748291,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.006801653653383255},{"word":"okay","start":32.18,"end":32.68,"confidence":0.9970703,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0023376448079943657},{"word":"alright","start":33.22,"end":33.72,"confidence":0.9980469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.014694850891828535},{"word":"got","start":35.78,"end":35.940002,"confidence":0.9536133,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.04789113625884056},{"word":"you","start":35.940002,"end":36.440002,"confidence":0.8786621,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.03822319209575653},{"word":"no","start":40.215,"end":40.295,"confidence":0.9194336,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.019799673929810524},{"word":"worries","start":40.295,"end":40.614998,"confidence":0.89038086,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.016959911212325096},{"word":"ted","start":40.614998,"end":40.855,"confidence":0.91015625,"punctuated_word":"Ted.","sentiment":"neutral","sentiment_score":0.015172385610640047},{"word":"i","start":40.855,"end":41.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0060096075758337975},{"word":"was","start":41.015,"end":41.175,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0040762340649962425},{"word":"just","start":41.175,"end":41.335,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012724251486361028},{"word":"checking","start":41.335,"end":41.655,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.013134722597897053},{"word":"in","start":41.655,"end":42.155,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00573093444108963},{"word":"to","start":42.695,"end":42.934998,"confidence":0.7973633,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00009032897651195526},{"word":"see","start":42.934998,"end":43.094997,"confidence":0.9873047,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0067998748272657394},{"word":"if","start":43.094997,"end":43.175,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0010697618126869202},{"word":"there's","start":43.175,"end":43.414997,"confidence":0.99609375,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.003701725509017706},{"word":"any","start":43.414997,"end":43.655,"confidence":0.9951172,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.00008047372102737427},{"word":"update","start":43.655,"end":43.975,"confidence":0.9453125,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.011938272044062614},{"word":"from","start":43.975,"end":44.135,"confidence":0.9790039,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.007400145754218101},{"word":"your","start":44.135,"end":44.295,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0019625090062618256},{"word":"side","start":44.295,"end":44.795,"confidence":0.98876953,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":-0.00558058638125658},{"word":"sorry","start":45.414997,"end":45.655,"confidence":0.93603516,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.02346490323543549},{"word":"to","start":45.655,"end":45.815,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03283582255244255},{"word":"bother","start":45.815,"end":46.135,"confidence":0.9980469,"punctuated_word":"bother","sentiment":"neutral","sentiment_score":-0.030855057761073112},{"word":"you","start":46.135,"end":46.635,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03110247105360031},{"word":"yeah","start":53.168938,"end":53.56894,"confidence":0.7873535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04514562338590622},{"word":"i","start":53.56894,"end":53.648937,"confidence":0.5986328,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03458690643310547},{"word":"would","start":53.648937,"end":53.808937,"confidence":0.8798828,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.02648390457034111},{"word":"say","start":53.808937,"end":54.308937,"confidence":0.9543457,"punctuated_word":"say.","sentiment":"neutral","sentiment_score":0.03829379379749298},{"word":"alright","start":54.52894,"end":54.92894,"confidence":0.9772949,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.07328116148710251},{"word":"no","start":54.92894,"end":55.168938,"confidence":0.92333984,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07854793965816498},{"word":"worries","start":55.168938,"end":55.40894,"confidence":0.9897461,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.09835891425609589},{"word":"man","start":55.40894,"end":55.90894,"confidence":0.98217773,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.11459578573703766},{"word":"that's","start":56.04894,"end":56.36894,"confidence":0.78027344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14649368822574615},{"word":"it","start":56.36894,"end":56.86894,"confidence":0.79052734,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.22020576894283295},{"word":"yep","start":58.68894,"end":59.08894,"confidence":0.98168945,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17647264897823334},{"word":"cheers","start":59.08894,"end":59.40894,"confidence":0.97802734,"punctuated_word":"Cheers,","sentiment":"positive","sentiment_score":0.3583035469055176},{"word":"man","start":59.40894,"end":59.90894,"confidence":0.9719238,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.20740275084972384}],"paragraphs":{"transcript":"\nHey, Ted. I'm really well. How are you going? That's great. Yeah.\n\nActually, Ted, I was just getting back to you regarding regarding Cisco Catalyst. Oh, okay. Alright. Got you. No worries, Ted.\n\nI was just checking in to see if there's any update from your side. Sorry to bother you. Yeah. I would say. Alright.\n\nNo worries, man. That's it. Yep. Cheers, man.","paragraphs":[{"sentences":[{"text":"Hey, Ted.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.2859702408313751},{"text":"I'm really well.","start":5.12,"end":5.92,"sentiment":"positive","sentiment_score":0.5129397014776865},{"text":"How are you going?","start":5.92,"end":6.74,"sentiment":"positive","sentiment_score":0.33860619366168976},{"text":"That's great.","start":10.24,"end":10.98,"sentiment":"positive","sentiment_score":0.7255310416221619},{"text":"Yeah.","start":12.0,"end":12.4,"sentiment":"neutral","sentiment_score":0.13748851418495178}],"sentiment":"positive","sentiment_score":0.4211445798476537,"num_words":12,"start":4.64,"end":12.4},{"sentences":[{"text":"Actually, Ted, I was just getting back to you regarding regarding Cisco Catalyst.","start":12.4,"end":19.855,"sentiment":"neutral","sentiment_score":0.004209597281610163},{"text":"Oh, okay.","start":31.86,"end":32.68,"sentiment":"neutral","sentiment_score":-0.00456964923068881},{"text":"Alright.","start":33.22,"end":33.72,"sentiment":"neutral","sentiment_score":0.014694850891828535},{"text":"Got you.","start":35.78,"end":36.440002,"sentiment":"neutral","sentiment_score":0.043057164177298546},{"text":"No worries, Ted.","start":40.215,"end":40.855,"sentiment":"neutral","sentiment_score":0.01731065691759189}],"sentiment":"neutral","sentiment_score":0.009444124580893134,"num_words":21,"start":12.4,"end":40.855},{"sentences":[{"text":"I was just checking in to see if there's any update from your side.","start":40.855,"end":44.795,"sentiment":"neutral","sentiment_score":0.0013537352039877857},{"text":"Sorry to bother you.","start":45.414997,"end":46.635,"sentiment":"neutral","sentiment_score":-0.029564563650637865},{"text":"Yeah.","start":53.168938,"end":53.56894,"sentiment":"neutral","sentiment_score":0.04514562338590622},{"text":"I would say.","start":53.56894,"end":54.308937,"sentiment":"neutral","sentiment_score":0.03312153493364652},{"text":"Alright.","start":54.52894,"end":54.92894,"sentiment":"neutral","sentiment_score":0.07328116148710251}],"sentiment":"neutral","sentiment_score":0.005151540344661992,"num_words":23,"start":40.855,"end":54.92894},{"sentences":[{"text":"No worries, man.","start":54.92894,"end":55.90894,"sentiment":"neutral","sentiment_score":0.09716754655043285},{"text":"That's it.","start":56.04894,"end":56.86894,"sentiment":"neutral","sentiment_score":0.18334972858428955},{"text":"Yep.","start":58.68894,"end":59.08894,"sentiment":"neutral","sentiment_score":0.17647264897823334},{"text":"Cheers, man.","start":59.08894,"end":59.90894,"sentiment":"neutral","sentiment_score":0.2828531488776207}],"sentiment":"neutral","sentiment_score":0.17504763044416904,"num_words":8,"start":54.92894,"end":59.90894}]}}]},{"alternatives":[{"transcript":"Good day, Ross. How are you doing, man? Yeah. Good. Thanks, mate. Good. Yeah. Yeah. I'm still waiting to hear back on that one. The HVV at Deer Park, they are moving slow as mud at the moment, unfortunately. I haven't got anywhere back from it to my list of list of people to chase at the moment. Yep. Yeah. Yeah. Of course. Yeah. Of course. Yeah. It's good good good reminder to chase the other people as well. Oh, awesome. Thanks, Ross. See you.","confidence":0.9946289,"words":[{"word":"good","start":1.36,"end":1.5999999,"confidence":0.9165039,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.418569952249527},{"word":"day","start":1.5999999,"end":1.76,"confidence":0.99365234,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.3803260922431946},{"word":"ross","start":1.76,"end":2.0,"confidence":0.99365234,"punctuated_word":"Ross.","sentiment":"positive","sentiment_score":0.35003069043159485},{"word":"how","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3977254927158356},{"word":"are","start":2.1599998,"end":2.24,"confidence":0.6689453,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.32065561413764954},{"word":"you","start":2.24,"end":2.32,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32613077759742737},{"word":"doing","start":2.32,"end":2.56,"confidence":0.9909668,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":0.30769532918930054},{"word":"man","start":2.56,"end":3.06,"confidence":0.99902344,"punctuated_word":"man?","sentiment":"neutral","sentiment_score":0.3315897583961487},{"word":"yeah","start":7.12,"end":7.52,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3373904228210449},{"word":"good","start":7.52,"end":7.8399997,"confidence":0.9765625,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6422376036643982},{"word":"thanks","start":7.8399997,"end":8.24,"confidence":0.9941406,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7238451242446899},{"word":"mate","start":8.24,"end":8.48,"confidence":0.9267578,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.6482301354408264},{"word":"good","start":8.48,"end":8.98,"confidence":0.9995117,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.7158870697021484},{"word":"yeah","start":17.935001,"end":18.435001,"confidence":0.8925781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0012191818095743656},{"word":"yeah","start":18.495,"end":18.815,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01092673186212778},{"word":"i'm","start":18.815,"end":19.055,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.014049551449716091},{"word":"still","start":19.055,"end":19.375,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.014968646690249445},{"word":"waiting","start":19.375,"end":19.695,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.016907360404729843},{"word":"to","start":19.695,"end":19.855,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02269165590405464},{"word":"hear","start":19.855,"end":20.095001,"confidence":0.9980469,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.018973052501678467},{"word":"back","start":20.095001,"end":20.335,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.010373366065323353},{"word":"on","start":20.335,"end":20.494999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01228595059365034},{"word":"that","start":20.494999,"end":20.654999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0143327284604311},{"word":"one","start":20.654999,"end":20.895,"confidence":0.78125,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.03323100507259369},{"word":"the","start":20.895,"end":21.055,"confidence":0.9951172,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.14903077483177185},{"word":"hvv","start":21.055,"end":21.555,"confidence":0.52856445,"punctuated_word":"HVV","sentiment":"neutral","sentiment_score":-0.1336140334606171},{"word":"at","start":21.615,"end":21.775002,"confidence":0.4482422,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1636180877685547},{"word":"deer","start":21.775002,"end":22.015,"confidence":0.97998047,"punctuated_word":"Deer","sentiment":"neutral","sentiment_score":-0.1715564727783203},{"word":"park","start":22.015,"end":22.335,"confidence":0.845459,"punctuated_word":"Park,","sentiment":"neutral","sentiment_score":-0.13350889086723328},{"word":"they","start":22.335,"end":22.575,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.19670423865318296},{"word":"are","start":22.575,"end":22.895,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.273972749710083},{"word":"moving","start":22.895,"end":23.295,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.2110922485589981},{"word":"slow","start":23.295,"end":23.535,"confidence":0.96435547,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.2331068068742752},{"word":"as","start":23.535,"end":23.775,"confidence":0.99316406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2653482258319855},{"word":"mud","start":23.775,"end":24.095001,"confidence":0.9980469,"punctuated_word":"mud","sentiment":"neutral","sentiment_score":-0.2472730576992035},{"word":"at","start":24.095001,"end":24.255001,"confidence":0.99121094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.25558945536613464},{"word":"the","start":24.255001,"end":24.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20433425903320312},{"word":"moment","start":24.415,"end":24.735,"confidence":0.97753906,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.2153220921754837},{"word":"unfortunately","start":24.735,"end":25.235,"confidence":0.9975586,"punctuated_word":"unfortunately.","sentiment":"neutral","sentiment_score":-0.2769896388053894},{"word":"i","start":25.455,"end":25.615,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1844753921031952},{"word":"haven't","start":25.615,"end":25.935001,"confidence":1.0,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.16380885243415833},{"word":"got","start":25.935001,"end":26.015,"confidence":0.96875,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.1943994015455246},{"word":"anywhere","start":26.015,"end":26.415,"confidence":0.9633789,"punctuated_word":"anywhere","sentiment":"neutral","sentiment_score":-0.17102383077144623},{"word":"back","start":26.415,"end":26.654999,"confidence":0.99121094,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.12386201322078703},{"word":"from","start":26.654999,"end":26.895,"confidence":0.95947266,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.1802874058485031},{"word":"it","start":26.895,"end":26.975,"confidence":0.8535156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13934952020645142},{"word":"to","start":26.975,"end":27.055,"confidence":0.84472656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.150948628783226},{"word":"my","start":27.055,"end":27.215,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16743358969688416},{"word":"list","start":27.215,"end":27.535,"confidence":0.9980469,"punctuated_word":"list","sentiment":"neutral","sentiment_score":-0.1924321949481964},{"word":"of","start":27.535,"end":27.99,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1700296401977539},{"word":"list","start":27.99,"end":28.23,"confidence":0.9941406,"punctuated_word":"list","sentiment":"neutral","sentiment_score":-0.1659657508134842},{"word":"of","start":28.23,"end":28.47,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.16772529482841492},{"word":"people","start":28.47,"end":28.71,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.1484667807817459},{"word":"to","start":28.71,"end":28.949999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18912148475646973},{"word":"chase","start":28.949999,"end":29.19,"confidence":0.9482422,"punctuated_word":"chase","sentiment":"neutral","sentiment_score":-0.13435156643390656},{"word":"at","start":29.19,"end":29.27,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1759355515241623},{"word":"the","start":29.27,"end":29.43,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1591733545064926},{"word":"moment","start":29.43,"end":29.93,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.16360068321228027},{"word":"yep","start":33.35,"end":33.85,"confidence":0.98950195,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.037221215665340424},{"word":"yeah","start":37.51,"end":38.01,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0234467014670372},{"word":"yeah","start":42.07,"end":42.47,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008818022906780243},{"word":"of","start":42.47,"end":42.629997,"confidence":0.9863281,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.007769297808408737},{"word":"course","start":42.629997,"end":43.035,"confidence":1.0,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.008756432682275772},{"word":"yeah","start":45.114998,"end":45.515,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0001804456114768982},{"word":"of","start":45.515,"end":45.755,"confidence":0.98828125,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.02892329916357994},{"word":"course","start":45.755,"end":46.255,"confidence":1.0,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":-0.033359941095113754},{"word":"yeah","start":46.875,"end":47.035,"confidence":0.7727051,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09177723526954652},{"word":"it's","start":47.035,"end":47.275,"confidence":0.9885254,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.22636167705059052},{"word":"good","start":47.275,"end":47.515,"confidence":0.7817383,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.38953495025634766},{"word":"good","start":47.515,"end":48.015,"confidence":0.95703125,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3611578345298767},{"word":"good","start":48.075,"end":48.395,"confidence":0.8496094,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.30734747648239136},{"word":"reminder","start":48.395,"end":48.795,"confidence":0.9790039,"punctuated_word":"reminder","sentiment":"neutral","sentiment_score":0.328646183013916},{"word":"to","start":48.795,"end":48.875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.262518972158432},{"word":"chase","start":48.875,"end":49.114998,"confidence":0.9741211,"punctuated_word":"chase","sentiment":"neutral","sentiment_score":0.21065813302993777},{"word":"the","start":49.114998,"end":49.195,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22857001423835752},{"word":"other","start":49.195,"end":49.434998,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.23277607560157776},{"word":"people","start":49.434998,"end":49.675,"confidence":1.0,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.18711505830287933},{"word":"as","start":49.675,"end":49.915,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1919112354516983},{"word":"well","start":49.915,"end":50.415,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.15740229189395905},{"word":"oh","start":52.795,"end":53.295,"confidence":0.74658203,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.045060303062200546},{"word":"awesome","start":56.395,"end":56.895,"confidence":0.9951172,"punctuated_word":"awesome.","sentiment":"positive","sentiment_score":0.5100564360618591},{"word":"thanks","start":56.955,"end":57.355,"confidence":0.9946289,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4981864094734192},{"word":"ross","start":57.355,"end":57.818874,"confidence":0.9848633,"punctuated_word":"Ross.","sentiment":"positive","sentiment_score":0.4434185028076172},{"word":"see","start":57.978874,"end":58.218876,"confidence":0.98828125,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.3789445459842682},{"word":"you","start":58.218876,"end":58.718876,"confidence":0.98168945,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3456454873085022}],"paragraphs":{"transcript":"\nGood day, Ross. How are you doing, man? Yeah. Good. Thanks, mate.\n\nGood. Yeah. Yeah. I'm still waiting to hear back on that one. The HVV at Deer Park, they are moving slow as mud at the moment, unfortunately.\n\nI haven't got anywhere back from it to my list of list of people to chase at the moment. Yep. Yeah. Yeah. Of course.\n\nYeah. Of course. Yeah. It's good good good reminder to chase the other people as well. Oh, awesome.\n\nThanks, Ross. See you.","paragraphs":[{"sentences":[{"text":"Good day, Ross.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.38297557830810547},{"text":"How are you doing, man?","start":2.0,"end":3.06,"sentiment":"positive","sentiment_score":0.3367593944072723},{"text":"Yeah.","start":7.12,"end":7.52,"sentiment":"positive","sentiment_score":0.3373904228210449},{"text":"Good.","start":7.52,"end":7.8399997,"sentiment":"positive","sentiment_score":0.6422376036643982},{"text":"Thanks, mate.","start":7.8399997,"end":8.48,"sentiment":"positive","sentiment_score":0.6860376298427582}],"sentiment":"positive","sentiment_score":0.4320355827609698,"num_words":12,"start":1.36,"end":8.48},{"sentences":[{"text":"Good.","start":8.48,"end":8.98,"sentiment":"positive","sentiment_score":0.7158870697021484},{"text":"Yeah.","start":17.935001,"end":18.435001,"sentiment":"neutral","sentiment_score":0.0012191818095743656},{"text":"Yeah.","start":18.495,"end":18.815,"sentiment":"neutral","sentiment_score":-0.01092673186212778},{"text":"I'm still waiting to hear back on that one.","start":18.815,"end":20.895,"sentiment":"neutral","sentiment_score":-0.01753481301582522},{"text":"The HVV at Deer Park, they are moving slow as mud at the moment, unfortunately.","start":20.895,"end":25.235,"sentiment":"neutral","sentiment_score":-0.20873740216096243}],"sentiment":"neutral","sentiment_score":-0.09565536407063957,"num_words":27,"start":8.48,"end":25.235},{"sentences":[{"text":"I haven't got anywhere back from it to my list of list of people to chase at the moment.","start":25.455,"end":29.93,"sentiment":"neutral","sentiment_score":-0.16538899666384646},{"text":"Yep.","start":33.35,"end":33.85,"sentiment":"neutral","sentiment_score":0.037221215665340424},{"text":"Yeah.","start":37.51,"end":38.01,"sentiment":"neutral","sentiment_score":0.0234467014670372},{"text":"Yeah.","start":42.07,"end":42.47,"sentiment":"neutral","sentiment_score":0.008818022906780243},{"text":"Of course.","start":42.47,"end":43.035,"sentiment":"neutral","sentiment_score":0.008262865245342255}],"sentiment":"neutral","sentiment_score":-0.12734913608680168,"num_words":24,"start":25.455,"end":43.035},{"sentences":[{"text":"Yeah.","start":45.114998,"end":45.515,"sentiment":"neutral","sentiment_score":-0.0001804456114768982},{"text":"Of course.","start":45.515,"end":46.255,"sentiment":"neutral","sentiment_score":-0.031141620129346848},{"text":"Yeah.","start":46.875,"end":47.035,"sentiment":"neutral","sentiment_score":0.09177723526954652},{"text":"It's good good good reminder to chase the other people as well.","start":47.035,"end":50.415,"sentiment":"neutral","sentiment_score":0.25699999183416367},{"text":"Oh, awesome.","start":52.795,"end":56.895,"sentiment":"neutral","sentiment_score":0.27755836956202984}],"sentiment":"neutral","sentiment_score":0.20380167725185552,"num_words":18,"start":45.114998,"end":56.895},{"sentences":[{"text":"Thanks, Ross.","start":56.955,"end":57.818874,"sentiment":"positive","sentiment_score":0.4708024561405182},{"text":"See you.","start":57.978874,"end":58.718876,"sentiment":"positive","sentiment_score":0.3622950166463852}],"sentiment":"positive","sentiment_score":0.4165487363934517,"num_words":4,"start":56.955,"end":58.718876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good day, Ross. How are you doing, man?\n\nChannel 0: Hey, Ted. I'm really well. How are you going?\n\nChannel 1: Yeah. Good. Thanks, mate. Good.\n\nChannel 0: That's great. Yeah. Actually, Ted, I was just getting back to you regarding regarding Cisco\n\nChannel 1: Yeah. Yeah. I'm still\n\nChannel 0: Catalyst.\n\nChannel 1: waiting to hear back on that one. The HVV at Deer Park, they are moving slow as mud at the moment, unfortunately. I haven't got anywhere back from it to my list of list of people to chase at the moment.\n\nChannel 0: Oh, okay. Alright.\n\nChannel 1: Yep.\n\nChannel 0: Got you.\n\nChannel 1: Yeah.\n\nChannel 0: No worries, Ted. I was just checking in\n\nChannel 1: Yeah. Of course.\n\nChannel 0: to see if there's any update from your side.\n\nChannel 1: Yeah.\n\nChannel 0: Sorry\n\nChannel 1: Of\n\nChannel 0: to\n\nChannel 1: course.\n\nChannel 0: bother you.\n\nChannel 1: Yeah. It's good good good reminder to chase the other people as well. Oh,\n\nChannel 0: Yeah. I would say. Alright. No worries, man. That's it.\n\nChannel 1: awesome. Thanks, Ross. See you.\n\nChannel 0: Yep. Cheers, man.","paragraphs":[{"sentences":[{"text":"Good day, Ross.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.38297557830810547},{"text":"How are you doing, man?","start":2.0,"end":3.06,"sentiment":"positive","sentiment_score":0.3367593944072723}],"sentiment":"positive","sentiment_score":0.35409046337008476,"channel":1,"num_words":8,"start":1.36,"end":3.06},{"sentences":[{"text":"Hey, Ted.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.2859702408313751},{"text":"I'm really well.","start":5.12,"end":5.92,"sentiment":"positive","sentiment_score":0.5129397014776865},{"text":"How are you going?","start":5.92,"end":6.74,"sentiment":"positive","sentiment_score":0.33860619366168976}],"sentiment":"positive","sentiment_score":0.3850204845269521,"channel":0,"num_words":9,"start":4.64,"end":6.74},{"sentences":[{"text":"Yeah.","start":7.12,"end":7.52,"sentiment":"positive","sentiment_score":0.3373904228210449},{"text":"Good.","start":7.52,"end":7.8399997,"sentiment":"positive","sentiment_score":0.6422376036643982},{"text":"Thanks, mate.","start":7.8399997,"end":8.48,"sentiment":"positive","sentiment_score":0.6860376298427582},{"text":"Good.","start":8.48,"end":8.98,"sentiment":"positive","sentiment_score":0.7158870697021484}],"sentiment":"positive","sentiment_score":0.6135180711746215,"channel":1,"num_words":5,"start":7.12,"end":8.98},{"sentences":[{"text":"That's great.","start":10.24,"end":10.98,"sentiment":"positive","sentiment_score":0.7255310416221619},{"text":"Yeah.","start":12.0,"end":12.4,"sentiment":"neutral","sentiment_score":0.13748851418495178},{"text":"Actually, Ted, I was just getting back to you regarding regarding Cisco","start":12.4,"end":15.695,"sentiment":"neutral","sentiment_score":0.004710776188100378}],"sentiment":"neutral","sentiment_score":0.109671994112432,"channel":0,"num_words":15,"start":10.24,"end":15.695},{"sentences":[{"text":"Yeah.","start":17.935001,"end":18.435001,"sentiment":"neutral","sentiment_score":0.0012191818095743656},{"text":"Yeah.","start":18.495,"end":18.815,"sentiment":"neutral","sentiment_score":-0.01092673186212778},{"text":"I'm still","start":18.815,"end":19.375,"sentiment":"neutral","sentiment_score":-0.014509099069982767}],"sentiment":"neutral","sentiment_score":-0.009681437048129737,"channel":1,"num_words":4,"start":17.935001,"end":19.375},{"sentences":[{"text":"Catalyst.","start":19.355,"end":19.855,"sentiment":"neutral","sentiment_score":-0.001804549596272409}],"sentiment":"neutral","sentiment_score":-0.001804549596272409,"channel":0,"num_words":1,"start":19.355,"end":19.855},{"sentences":[{"text":"waiting to hear back on that one.","start":19.375,"end":20.895,"sentiment":"neutral","sentiment_score":-0.01839930271463735},{"text":"The HVV at Deer Park, they are moving slow as mud at the moment, unfortunately.","start":20.895,"end":25.235,"sentiment":"neutral","sentiment_score":-0.20873740216096243},{"text":"I haven't got anywhere back from it to my list of list of people to chase at the moment.","start":25.455,"end":29.93,"sentiment":"neutral","sentiment_score":-0.16538899666384646}],"sentiment":"neutral","sentiment_score":-0.15615236800073123,"channel":1,"num_words":41,"start":19.375,"end":29.93},{"sentences":[{"text":"Oh, okay.","start":31.86,"end":32.68,"sentiment":"neutral","sentiment_score":-0.00456964923068881},{"text":"Alright.","start":33.22,"end":33.72,"sentiment":"neutral","sentiment_score":0.014694850891828535}],"sentiment":"neutral","sentiment_score":0.0018518508101503049,"channel":0,"num_words":3,"start":31.86,"end":33.72},{"sentences":[{"text":"Yep.","start":33.35,"end":33.85,"sentiment":"neutral","sentiment_score":0.037221215665340424}],"sentiment":"neutral","sentiment_score":0.037221215665340424,"channel":1,"num_words":1,"start":33.35,"end":33.85},{"sentences":[{"text":"Got you.","start":35.78,"end":36.440002,"sentiment":"neutral","sentiment_score":0.043057164177298546}],"sentiment":"neutral","sentiment_score":0.043057164177298546,"channel":0,"num_words":2,"start":35.78,"end":36.440002},{"sentences":[{"text":"Yeah.","start":37.51,"end":38.01,"sentiment":"neutral","sentiment_score":0.0234467014670372}],"sentiment":"neutral","sentiment_score":0.0234467014670372,"channel":1,"num_words":1,"start":37.51,"end":38.01},{"sentences":[{"text":"No worries, Ted.","start":40.215,"end":40.855,"sentiment":"neutral","sentiment_score":0.01731065691759189},{"text":"I was just checking in","start":40.855,"end":42.155,"sentiment":"neutral","sentiment_score":0.00833515003323555}],"sentiment":"neutral","sentiment_score":0.011700965114869177,"channel":0,"num_words":8,"start":40.215,"end":42.155},{"sentences":[{"text":"Yeah.","start":42.07,"end":42.47,"sentiment":"neutral","sentiment_score":0.008818022906780243},{"text":"Of course.","start":42.47,"end":43.035,"sentiment":"neutral","sentiment_score":0.008262865245342255}],"sentiment":"neutral","sentiment_score":0.008447917799154917,"channel":1,"num_words":3,"start":42.07,"end":43.035},{"sentences":[{"text":"to see if there's any update from your side.","start":42.695,"end":44.795,"sentiment":"neutral","sentiment_score":-0.00252482859003875}],"sentiment":"neutral","sentiment_score":-0.00252482859003875,"channel":0,"num_words":9,"start":42.695,"end":44.795},{"sentences":[{"text":"Yeah.","start":45.114998,"end":45.515,"sentiment":"neutral","sentiment_score":-0.0001804456114768982}],"sentiment":"neutral","sentiment_score":-0.0001804456114768982,"channel":1,"num_words":1,"start":45.114998,"end":45.515},{"sentences":[{"text":"Sorry","start":45.414997,"end":45.655,"sentiment":"neutral","sentiment_score":-0.02346490323543549}],"sentiment":"neutral","sentiment_score":-0.02346490323543549,"channel":0,"num_words":1,"start":45.414997,"end":45.655},{"sentences":[{"text":"Of","start":45.515,"end":45.755,"sentiment":"neutral","sentiment_score":-0.02892329916357994}],"sentiment":"neutral","sentiment_score":-0.02892329916357994,"channel":1,"num_words":1,"start":45.515,"end":45.755},{"sentences":[{"text":"to","start":45.655,"end":45.815,"sentiment":"neutral","sentiment_score":-0.03283582255244255}],"sentiment":"neutral","sentiment_score":-0.03283582255244255,"channel":0,"num_words":1,"start":45.655,"end":45.815},{"sentences":[{"text":"course.","start":45.755,"end":46.255,"sentiment":"neutral","sentiment_score":-0.033359941095113754}],"sentiment":"neutral","sentiment_score":-0.033359941095113754,"channel":1,"num_words":1,"start":45.755,"end":46.255},{"sentences":[{"text":"bother you.","start":45.815,"end":46.635,"sentiment":"neutral","sentiment_score":-0.030978764407336712}],"sentiment":"neutral","sentiment_score":-0.030978764407336712,"channel":0,"num_words":2,"start":45.815,"end":46.635},{"sentences":[{"text":"Yeah.","start":46.875,"end":47.035,"sentiment":"neutral","sentiment_score":0.09177723526954652},{"text":"It's good good good reminder to chase the other people as well.","start":47.035,"end":50.415,"sentiment":"neutral","sentiment_score":0.25699999183416367},{"text":"Oh,","start":52.795,"end":53.295,"sentiment":"neutral","sentiment_score":0.045060303062200546}],"sentiment":"neutral","sentiment_score":0.23005981716726506,"channel":1,"num_words":14,"start":46.875,"end":53.295},{"sentences":[{"text":"Yeah.","start":53.168938,"end":53.56894,"sentiment":"neutral","sentiment_score":0.04514562338590622},{"text":"I would say.","start":53.56894,"end":54.308937,"sentiment":"neutral","sentiment_score":0.03312153493364652},{"text":"Alright.","start":54.52894,"end":54.92894,"sentiment":"neutral","sentiment_score":0.07328116148710251},{"text":"No worries, man.","start":54.92894,"end":55.90894,"sentiment":"neutral","sentiment_score":0.09716754655043285},{"text":"That's it.","start":56.04894,"end":56.86894,"sentiment":"neutral","sentiment_score":0.18334972858428955}],"sentiment":"neutral","sentiment_score":0.0875993486493826,"channel":0,"num_words":10,"start":53.168938,"end":56.86894},{"sentences":[{"text":"awesome.","start":56.395,"end":56.895,"sentiment":"positive","sentiment_score":0.5100564360618591},{"text":"Thanks, Ross.","start":56.955,"end":57.818874,"sentiment":"positive","sentiment_score":0.4708024561405182},{"text":"See you.","start":57.978874,"end":58.718876,"sentiment":"positive","sentiment_score":0.3622950166463852}],"sentiment":"positive","sentiment_score":0.4352502763271332,"channel":1,"num_words":5,"start":56.395,"end":58.718876},{"sentences":[{"text":"Yep.","start":58.68894,"end":59.08894,"sentiment":"neutral","sentiment_score":0.17647264897823334},{"text":"Cheers, man.","start":59.08894,"end":59.90894,"sentiment":"neutral","sentiment_score":0.2828531488776207}],"sentiment":"neutral","sentiment_score":0.24739298224449158,"channel":0,"num_words":3,"start":58.68894,"end":59.90894}]},"summary":{"result":"success","short":"The customer, Ross, is speaking with a representative, Ted, about Cisco. Ted is waiting to hear back on the HICH at Deer Park and is moving slow. Ross reminds Ted to chase other people and they exchange pleasantries."},"intents":{"segments":[{"text":"Actually, Ted, I was just getting back to you regarding regarding Cisco Yeah.","start_word":25,"end_word":37,"intents":[{"intent":"Follow up on cisco","confidence_score":0.017789986}]}]},"sentiments":{"segments":[{"text":"Good day, Ross.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3758567273616791},{"text":"How are you doing, man? Hey, Ted.","start_word":3,"end_word":9,"sentiment":"neutral","sentiment_score":0.31517845392227173},{"text":"I'm really well. How are you going? Yeah. Good. Thanks, mate. Good. That's great.","start_word":10,"end_word":23,"sentiment":"positive","sentiment_score":0.5581583380699158},{"text":"Yeah. Actually, Ted, I was just getting back to you regarding regarding Cisco Yeah. Yeah. I'm still Catalyst. waiting to hear back on that one. The HVV at Deer Park, they are moving slow as mud at the moment, unfortunately. I haven't got anywhere back from it to my list of list of people to chase at the moment. Oh, okay. Alright. Yep. Got you. Yeah. No worries, Ted. I was just checking in Yeah. Of course. to see if there's any update from your side. Yeah. Sorry Of to course. bother you. Yeah. It's good good good reminder to chase the other people as well. Oh, Yeah. I would say. Alright. No worries, man. That's it.","start_word":24,"end_word":140,"sentiment":"neutral","sentiment_score":-0.012274515815079212},{"text":"awesome. Thanks, Ross. See you.","start_word":141,"end_word":145,"sentiment":"positive","sentiment_score":0.44150644540786743},{"text":"Yep.","start_word":146,"end_word":146,"sentiment":"neutral","sentiment_score":0.17647264897823334},{"text":"Cheers, man.","start_word":147,"end_word":148,"sentiment":"positive","sentiment_score":0.3387756943702698}],"average":{"sentiment":"neutral","sentiment_score":0.10460516122671272}}}}