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Good morning. Good, Donald. You keep calling me for the whatever that you want to sell every month. We're not we're not looking into anything at this moment, mate.\n\nSorry. I'm just in right now, a lot of things going on on a few other phones, so I'm not up for any sort of an external vendors. I'm looking into those things at this stage. Okay. I don't know.\n\nMaybe during the time of holidays. Okay. Term three holidays. Maybe at that time, I can look into it. Okay?\n\nAlright. Thanks, man. Cheers. 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Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: It's Ronald from Cloud Solution IT. How are you doing\n\nChannel 1: Good, Donald.\n\nChannel 0: today?\n\nChannel 1: You keep calling me for the whatever that you want to sell every month.\n\nChannel 0: Mhmm.\n\nChannel 1: We're not we're not looking into anything at this moment, mate.\n\nChannel 0: This is regarding the introductory meeting that we're requesting.\n\nChannel 1: Sorry. I'm just in right now, a lot of things going on on a few other phones, so I'm not up for any sort of an external\n\nChannel 0: Alright.\n\nChannel 1: vendors. I'm looking into those things at this stage.\n\nChannel 0: When\n\nChannel 1: Okay.\n\nChannel 0: when did you come back, and can I call you back, sir?\n\nChannel 1: I don't know. Maybe during the time of holidays. Okay. Term three holidays. Maybe at that time, I can look into it.\n\nOkay?\n\nChannel 0: Alright. Okay. Thank you.\n\nChannel 1: Alright. Thanks, man. Cheers. 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stage.","start":42.395,"end":44.575,"sentiment":"neutral","sentiment_score":-0.24073647521436214}],"sentiment":"neutral","sentiment_score":-0.23351100915008122,"channel":1,"num_words":9,"start":41.995,"end":44.575},{"sentences":[{"text":"When","start":45.505,"end":45.745003,"sentiment":"neutral","sentiment_score":-0.05062283203005791}],"sentiment":"neutral","sentiment_score":-0.05062283203005791,"channel":0,"num_words":1,"start":45.505,"end":45.745003},{"sentences":[{"text":"Okay.","start":45.515,"end":46.015,"sentiment":"neutral","sentiment_score":-0.04148967564105987}],"sentiment":"neutral","sentiment_score":-0.04148967564105987,"channel":1,"num_words":1,"start":45.515,"end":46.015},{"sentences":[{"text":"when did you come back, and can I call you back, sir?","start":45.745003,"end":48.005,"sentiment":"neutral","sentiment_score":-0.05673885252326727}],"sentiment":"neutral","sentiment_score":-0.05673885252326727,"channel":0,"num_words":12,"start":45.745003,"end":48.005},{"sentences":[{"text":"I don't know.","start":48.955,"end":49.515,"sentiment":"neutral","sentiment_score":-0.1508855770031611},{"text":"Maybe during the time of holidays.","start":49.515,"end":51.295,"sentiment":"neutral","sentiment_score":-0.11675715073943138},{"text":"Okay.","start":53.275,"end":53.775,"sentiment":"neutral","sentiment_score":-0.04445279389619827},{"text":"Term three holidays.","start":55.04,"end":56.420002,"sentiment":"neutral","sentiment_score":-0.05558359747131666},{"text":"Maybe at that time, I can look into it.","start":56.960003,"end":59.04,"sentiment":"neutral","sentiment_score":-0.08116178462902705}],"sentiment":"neutral","sentiment_score":-0.09522087651897561,"channel":1,"num_words":22,"start":48.955,"end":59.04},{"sentences":[{"text":"Okay?","start":59.04,"end":59.54,"sentiment":"neutral","sentiment_score":-0.02256854623556137}],"sentiment":"neutral","sentiment_score":-0.02256854623556137,"channel":1,"num_words":1,"start":59.04,"end":59.54},{"sentences":[{"text":"Alright.","start":59.828873,"end":60.328873,"sentiment":"neutral","sentiment_score":0.05609971284866333},{"text":"Okay.","start":60.388874,"end":60.78887,"sentiment":"neutral","sentiment_score":0.13144150376319885},{"text":"Thank you.","start":60.78887,"end":61.528873,"sentiment":"positive","sentiment_score":0.3381820619106293}],"sentiment":"neutral","sentiment_score":0.21597633510828018,"channel":0,"num_words":4,"start":59.828873,"end":61.528873},{"sentences":[{"text":"Alright.","start":61.120003,"end":61.52,"sentiment":"neutral","sentiment_score":0.2568614184856415},{"text":"Thanks, man.","start":61.52,"end":62.08,"sentiment":"positive","sentiment_score":0.48549580574035645},{"text":"Cheers.","start":62.08,"end":62.56,"sentiment":"positive","sentiment_score":0.4698747396469116},{"text":"Bye.","start":62.56,"end":63.06,"sentiment":"neutral","sentiment_score":0.18707001209259033}],"sentiment":"positive","sentiment_score":0.3769595563411713,"channel":1,"num_words":5,"start":61.120003,"end":63.06}]},"summary":{"result":"success","short":"The customer, Ronald from Cloud Solution IT, is calling the agent, Donald, about an introductory meeting they are requesting. Ronald explains that they are not currently looking into anything and suggests calling back at a later time during the holidays. They agree to speak again at a later time."},"intents":{"segments":[{"text":"This is regarding the introductory meeting that we're requesting.","start_word":45,"end_word":53,"intents":[{"intent":"Request and discuss introductory meeting","confidence_score":0.0012171104}]},{"text":"when did you come back, and can I call you back, sir? I don't know. Maybe during the time of holidays. Okay.","start_word":93,"end_word":114,"intents":[{"intent":"Schedule call back during holidays","confidence_score":0.11012474}]}]},"sentiments":{"segments":[{"text":"Speaking. Hi. Good morning.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.17830632627010343},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.42726075649261475},{"text":"It's Ronald from Cloud Solution IT.","start_word":6,"end_word":11,"sentiment":"neutral","sentiment_score":0.31289905309677124},{"text":"How are you doing Good, Donald.","start_word":12,"end_word":17,"sentiment":"positive","sentiment_score":0.423751562833786},{"text":"today? You keep calling me for the whatever that you want to sell every month. Mhmm. We're not we're not looking into anything at this moment, mate. This is regarding the introductory meeting that we're requesting. Sorry. I'm just in right now, a lot of things going on on a few other phones, so I'm not up for any sort of an external Alright. vendors. I'm looking into those things at this stage. When Okay. when did you come back, and can I call you back, sir? I don't know. Maybe during the time of holidays. Okay. Term three holidays. Maybe at that time, I can look into it. Okay? Alright. Okay. Thank you. Alright.","start_word":18,"end_word":132,"sentiment":"neutral","sentiment_score":-0.15265867114067078},{"text":"Thanks, man. Cheers.","start_word":133,"end_word":135,"sentiment":"positive","sentiment_score":0.47880110144615173},{"text":"Bye.","start_word":136,"end_word":136,"sentiment":"neutral","sentiment_score":0.24940936267375943}],"average":{"sentiment":"neutral","sentiment_score":-0.06249166349085366}}}}