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Then it was noted here that you'll be using your own router. Yeah. Let me just confirm your router. It's Mercury a x 1,800 Wi Fi six router. So I already sent you an email instruction on how to set it up. Have you received it? Okay. Do you have the cable, the yellow cable? Mhmm. Does the router has a red light or a green light? Mhmm. Okay. And is it connected at the one port, w a n port at the back of your router? Connected at the LED box? Yeah. That's correct. The white box on your wall, that is the NTT box. There's the router should be connected to that box using the yellow cable. Yeah. At the back of your router. Okay. So the router is connected into the NTD box. The NTD box should be connected to the one port, w a n port in your router. Then let's wait a few minutes for the connection to establish. Then once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Mhmm. Is your device connected to the router? Yeah. Is it without Internet access yet for us to access the router interface during setup? Sorry? So your device is connected now to the router or not yet. It should be connected. Yeah. Your your device must be connected to the router's Wi Fi network even without Internet access yet to access the router interface during setup. Mhmm. Mhmm. Are you using your phone or laptop? Mhmm. Okay. Because sometimes phone doesn't work, but we can still try. Yeah. Now it's connected now, your new phone, to the router? Okay. Connect the your phone is connected to the Wi Fi network of the router. Internet. Yeah. That's all good. Now let's log in to the router's interface. Open a browser on your phone, then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Mhmm. Mhmm. Mhmm. Is it okay if I put you on hold for a sec? I'll just check the your service at your address on their end. Yeah. Hang on. Just check the network side. Hang on. Hello, Jack? Yes. Thank you for waiting. After checking, all is well. And on our end, the network is online, so we just need a compatible router for it to establish a connection. So have you entered the IP address in your browser? Mhmm. Yes. Yes. Mhmm. Yeah. Does it ask you what username and password? Yeah. Mhmm. Ethernet cable. Yeah. That's the it's referring to the cable that you're using to connect the router to the NTT box. Mhmm. Is your router brand new? Okay. Hang on. Let me just check on my end. Hang on. Hello, Jeff? Yeah. Just to confirm, so at the back of your router, the cable is connected at the WAN port, then router. Mhmm. Okay. Yeah. Once the router lights are back on and stable after it's reset, just connect again to the Wi Fi with your phone, then log in again to the IP address. Mhmm. Yeah. Mhmm. Okay. Actually, the IP address should be written at the back of your router. It should be preprinted. Yeah. Because the one that I mentioned is the similar one only. It really depends on what's written on the back of your router. Sorry? Yeah. The one port. Yeah. That's correct. Mhmm. But is your phone already connected with the Wi Fi? Yeah. That's the issue. Mhmm. Okay. Yes. Then once it asks you for the connection type, just select PPPoE, then it will ask your username and password. Just enter the PPPoE username and password that we texted you and emailed. Mhmm. PPPOE. Mhmm. Yeah. Triple p. Yeah. Yeah. That's correct. Network name. Can we skip that one? Yeah. Okay. Sure. Yeah. What does it say? Sorry. I think that's because you entered the new password for the Wi Fi and the Wi Fi name. Yeah. It's still not connected because it should be successful. Does it ask you to reconnect? Reconnect? Yeah. Can we try to reconnect the router? Yeah. I think you should connect again to the Wi Fi. New Wi Fi name and password. I think it disconnect you automatically to the Wi Fi since the name and password has changed. Mhmm. Yeah. So what's what is important is you have entered the PPPoE username and password and selected the correct connection type, which is PPPoE. And after that after you save that one, you should have a connection after a few minutes after your after you finish the setup there. Yeah. So if possible that you can skip the other steps. What's important is you enter the PPPoE connection for us to try the Internet. Yeah. Can we proceed with the setup again? Continue. Yeah. Does it went back to the web page, or you need to go back to the first step? The PPPoE or the IP address? Okay. So it automatically accept you? Okay. Yeah. Okay. If ever it'll ask you again to change the network name and password, if possible that you can skip it for us to proceed with the setup without changing it? Yeah. No worries. All good. Mhmm. Yeah. Can we, yeah, can we reset again the router? Let's see. Again, sorry. And then let's try again. Because once you reset the router, it will go back to its default setting, its previous Wi Fi name and password. Yeah. Okay. Is it okay if you give me a callback again once it's done resetting and you're at the router's interface? Yeah. You can give this number a callback. Maureen? But we do have other tech technical team if ever that I'm with another customer, and I won't wasn't able to answer your call. Yeah. Okay. Sure. Mhmm. Yeah. Okay. How are you? Okay. Mhmm. But your phone is already connected to the Wi Fi or not yet? Okay. Yeah. Let's proceed with the browser. Mhmm. Kindly enter the username and password written at the back of your router. Okay. Yeah. Can you create one? Just please do remember that for future reference. For future use. Yeah. Okay. Have you entered the password? Okay. Let's just wait for it. But your phone is still connected with the Wi Fi. Right? Yeah. Okay. It's still loading or not loading? Mhmm. Okay. Yeah. Yeah. If it doesn't allow you to proceed, yeah, you should put the name, then leave the password. Yeah. That will be your Wi Fi network name. So you need to put a password? Can you put the yeah. Can you put the previous one? Yeah. Yeah. The same one. Okay. Okay. Yeah. Let's just wait for mhmm. It's done? Okay. Once that's done, it's successful. You should be able to connect with the Internet after that. Yeah. But if there is an issue yeah. But yeah. No worries. I'll wait for you to be connected. Mhmm. Because if that does not connect allow you to connect with the Internet, there might be a problem. Yeah. Either at either at the router or the network side. Yeah. But Mhmm. Mhmm. Can we check if the PPPO username and password is was entered correctly? Yeah. That one. Because that's the that's your credential for you to be able to connect with the Internet. If there's incorrect or misspelled with the username and password, it will not allow you to establish your connection. Mhmm. Yeah. That's correct. Mhmm. Mhmm. Mhmm. Yeah. It's correct. Yes. Yeah. Can we try to test again the connection? If it still doesn't work, I'm going to add a picture of your setup there for me to have a reference and review. Maybe there is the cables are not properly plugged in, or there's something wrong with the the network. Mhmm. Yeah. So I'll request a picture if ever after that test, it still failed. Is it loading now? Again. Mhmm. Okay. Okay. So what I'm going to do is add a picture of your setup there. Then once received, I'll review the picture and get back to you. Is that okay? For me to see also your on how did you plug in the cables and on what box? Okay then. I'll send you an email shortly then. Just reply with the pictures. Okay. Okay. Bye for now, Jack. 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Hello. Good afternoon. This is Maureen from Airtel tech support. I just wanted to inform you that we have successfully activated the service at the address.\n\nMhmm. Then it was noted here that you'll be using your own router. Yeah. Let me just confirm your router. It's Mercury a x 1,800 Wi Fi six router.\n\nSo I already sent you an email instruction on how to set it up. Have you received it? Okay. Do you have the cable, the yellow cable? Mhmm.\n\nDoes the router has a red light or a green light? Mhmm. Okay. And is it connected at the one port, w a n port at the back of your router? Connected at the LED box?\n\nYeah. That's correct. The white box on your wall, that is the NTT box. There's the router should be connected to that box using the yellow cable. Yeah.\n\nAt the back of your router. Okay. So the router is connected into the NTD box. The NTD box should be connected to the one port, w a n port in your router. Then let's wait a few minutes for the connection to establish.\n\nThen once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Mhmm. Is your device connected to the router? Yeah.\n\nIs it without Internet access yet for us to access the router interface during setup? Sorry? So your device is connected now to the router or not yet. It should be connected. Yeah.\n\nYour your device must be connected to the router's Wi Fi network even without Internet access yet to access the router interface during setup. Mhmm. Mhmm. Are you using your phone or laptop? Mhmm.\n\nOkay. Because sometimes phone doesn't work, but we can still try. Yeah. Now it's connected now, your new phone, to the router? Okay.\n\nConnect the your phone is connected to the Wi Fi network of the router. Internet. Yeah. That's all good. Now let's log in to the router's interface.\n\nOpen a browser on your phone, then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or similar. Mhmm. Mhmm. Mhmm.\n\nIs it okay if I put you on hold for a sec? I'll just check the your service at your address on their end. Yeah. Hang on. Just check the network side.\n\nHang on. Hello, Jack? Yes. Thank you for waiting. After checking, all is well.\n\nAnd on our end, the network is online, so we just need a compatible router for it to establish a connection. So have you entered the IP address in your browser? Mhmm. Yes. Yes.\n\nMhmm. Yeah. Does it ask you what username and password? Yeah. Mhmm.\n\nEthernet cable. Yeah. That's the it's referring to the cable that you're using to connect the router to the NTT box. Mhmm. Is your router brand new?\n\nOkay. Hang on. Let me just check on my end. Hang on. Hello, Jeff?\n\nYeah. Just to confirm, so at the back of your router, the cable is connected at the WAN port, then router. Mhmm. Okay. Yeah.\n\nOnce the router lights are back on and stable after it's reset, just connect again to the Wi Fi with your phone, then log in again to the IP address. Mhmm. Yeah. Mhmm. Okay.\n\nActually, the IP address should be written at the back of your router. It should be preprinted. Yeah. Because the one that I mentioned is the similar one only. It really depends on what's written on the back of your router.\n\nSorry? Yeah. The one port. Yeah. That's correct.\n\nMhmm. But is your phone already connected with the Wi Fi? Yeah. That's the issue. Mhmm.\n\nOkay. Yes. Then once it asks you for the connection type, just select PPPoE, then it will ask your username and password. Just enter the PPPoE username and password that we texted you and emailed. Mhmm.\n\nPPPOE. Mhmm. Yeah. Triple p. Yeah.\n\nYeah. That's correct. Network name. Can we skip that one? Yeah.\n\nOkay. Sure. Yeah. What does it say? Sorry.\n\nI think that's because you entered the new password for the Wi Fi and the Wi Fi name. Yeah. It's still not connected because it should be successful. Does it ask you to reconnect? Reconnect?\n\nYeah. Can we try to reconnect the router? Yeah. I think you should connect again to the Wi Fi. New Wi Fi name and password.\n\nI think it disconnect you automatically to the Wi Fi since the name and password has changed. Mhmm. Yeah. So what's what is important is you have entered the PPPoE username and password and selected the correct connection type, which is PPPoE. And after that after you save that one, you should have a connection after a few minutes after your after you finish the setup there.\n\nYeah. So if possible that you can skip the other steps. What's important is you enter the PPPoE connection for us to try the Internet. Yeah. Can we proceed with the setup again?\n\nContinue. Yeah. Does it went back to the web page, or you need to go back to the first step? The PPPoE or the IP address? Okay.\n\nSo it automatically accept you? Okay. Yeah. Okay. If ever it'll ask you again to change the network name and password, if possible that you can skip it for us to proceed with the setup without changing it?\n\nYeah. No worries. All good. Mhmm. Yeah.\n\nCan we, yeah, can we reset again the router? Let's see. Again, sorry. And then let's try again. Because once you reset the router, it will go back to its default setting, its previous Wi Fi name and password.\n\nYeah. Okay. Is it okay if you give me a callback again once it's done resetting and you're at the router's interface? Yeah. You can give this number a callback.\n\nMaureen? But we do have other tech technical team if ever that I'm with another customer, and I won't wasn't able to answer your call. Yeah. Okay. Sure.\n\nMhmm. Yeah. Okay. How are you? Okay.\n\nMhmm. But your phone is already connected to the Wi Fi or not yet? Okay. Yeah. Let's proceed with the browser.\n\nMhmm. Kindly enter the username and password written at the back of your router. Okay. Yeah. Can you create one?\n\nJust please do remember that for future reference. For future use. Yeah. Okay. Have you entered the password?\n\nOkay. Let's just wait for it. But your phone is still connected with the Wi Fi. Right? Yeah.\n\nOkay. It's still loading or not loading? Mhmm. Okay. Yeah.\n\nYeah. If it doesn't allow you to proceed, yeah, you should put the name, then leave the password. Yeah. That will be your Wi Fi network name. So you need to put a password?\n\nCan you put the yeah. Can you put the previous one? Yeah. Yeah. The same one.\n\nOkay. Okay. Yeah. Let's just wait for mhmm. It's done?\n\nOkay. Once that's done, it's successful. You should be able to connect with the Internet after that. Yeah. But if there is an issue yeah.\n\nBut yeah. No worries. I'll wait for you to be connected. Mhmm. Because if that does not connect allow you to connect with the Internet, there might be a problem.\n\nYeah. Either at either at the router or the network side. Yeah. But Mhmm. Mhmm.\n\nCan we check if the PPPO username and password is was entered correctly? Yeah. That one. Because that's the that's your credential for you to be able to connect with the Internet. If there's incorrect or misspelled with the username and password, it will not allow you to establish your connection.\n\nMhmm. Yeah. That's correct. Mhmm. Mhmm.\n\nMhmm. Yeah. It's correct. Yes. Yeah.\n\nCan we try to test again the connection? If it still doesn't work, I'm going to add a picture of your setup there for me to have a reference and review. Maybe there is the cables are not properly plugged in, or there's something wrong with the the network. Mhmm. Yeah.\n\nSo I'll request a picture if ever after that test, it still failed. Is it loading now? Again. Mhmm. Okay.\n\nOkay. So what I'm going to do is add a picture of your setup there. Then once received, I'll review the picture and get back to you. Is that okay? For me to see also your on how did you plug in the cables and on what box?\n\nOkay then. I'll send you an email shortly then. Just reply with the pictures. Okay. Okay.\n\nBye for now, Jack. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.14330071210861206},{"text":"Hello.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2533799707889557},{"text":"Good afternoon.","start":3.4399998,"end":4.1,"sentiment":"positive","sentiment_score":0.5043720006942749},{"text":"This is Maureen from Airtel tech support.","start":4.16,"end":6.5,"sentiment":"positive","sentiment_score":0.41998861942972454},{"text":"I just wanted to inform you that we have successfully activated the service at the address.","start":7.04,"end":11.78,"sentiment":"positive","sentiment_score":0.5256602205336094}],"sentiment":"positive","sentiment_score":0.47244105736414593,"num_words":27,"start":2.8,"end":11.78},{"sentences":[{"text":"Mhmm.","start":14.0,"end":14.48,"sentiment":"positive","sentiment_score":0.5007929801940918},{"text":"Then it was noted here that you'll be using your own router.","start":14.48,"end":19.755001,"sentiment":"neutral","sentiment_score":0.17745134296516576},{"text":"Yeah.","start":21.575,"end":21.815,"sentiment":"neutral","sentiment_score":0.12069769203662872},{"text":"Let me just confirm your router.","start":21.815,"end":23.675,"sentiment":"neutral","sentiment_score":0.11682720482349396},{"text":"It's Mercury a x 1,800 Wi Fi six router.","start":24.855,"end":28.475,"sentiment":"neutral","sentiment_score":0.08377969927257961}],"sentiment":"neutral","sentiment_score":0.14503059690368586,"num_words":29,"start":14.0,"end":28.475},{"sentences":[{"text":"So I already sent you an email instruction on how to set it up.","start":30.130001,"end":33.97,"sentiment":"neutral","sentiment_score":0.205956865634237},{"text":"Have you received it?","start":33.97,"end":35.19,"sentiment":"neutral","sentiment_score":0.10182034783065319},{"text":"Okay.","start":47.895,"end":48.395,"sentiment":"neutral","sentiment_score":-0.014146795496344566},{"text":"Do you have the cable, the yellow cable?","start":48.774998,"end":52.635,"sentiment":"neutral","sentiment_score":-0.011431468650698662},{"text":"Mhmm.","start":73.479996,"end":73.755,"sentiment":"neutral","sentiment_score":-0.0024020993150770664}],"sentiment":"neutral","sentiment_score":0.11366703093517572,"num_words":28,"start":30.130001,"end":73.755},{"sentences":[{"text":"Does the router has a red light or a green light?","start":82.875,"end":86.575,"sentiment":"neutral","sentiment_score":-0.10535791584036568},{"text":"Mhmm.","start":90.259995,"end":90.42,"sentiment":"neutral","sentiment_score":-0.006989533547312021},{"text":"Okay.","start":90.42,"end":90.92,"sentiment":"neutral","sentiment_score":0.004033367149531841},{"text":"And is it connected at the one port, w a n port at the back of your router?","start":91.299995,"end":96.52,"sentiment":"neutral","sentiment_score":0.0031178157466153302},{"text":"Connected at the LED box?","start":98.18,"end":99.795,"sentiment":"neutral","sentiment_score":0.001281355693936348}],"sentiment":"neutral","sentiment_score":-0.030537938298140135,"num_words":36,"start":82.875,"end":99.795},{"sentences":[{"text":"Yeah.","start":102.755,"end":103.075,"sentiment":"neutral","sentiment_score":-0.0011671730317175388},{"text":"That's correct.","start":103.075,"end":103.975,"sentiment":"neutral","sentiment_score":0.011802868626546115},{"text":"The white box on your wall, that is the NTT box.","start":104.195,"end":108.854996,"sentiment":"neutral","sentiment_score":0.017196760428222744},{"text":"There's the router should be connected to that box using the yellow cable.","start":109.475,"end":122.03,"sentiment":"neutral","sentiment_score":0.0372087754165897},{"text":"Yeah.","start":122.25,"end":122.65,"sentiment":"neutral","sentiment_score":-0.0027920398861169815}],"sentiment":"neutral","sentiment_score":0.0247330346236205,"num_words":28,"start":102.755,"end":122.65},{"sentences":[{"text":"At the back of your router.","start":122.65,"end":124.03,"sentiment":"neutral","sentiment_score":-0.00499326828867197},{"text":"Okay.","start":163.06999,"end":163.56999,"sentiment":"neutral","sentiment_score":0.03353087604045868},{"text":"So the router is connected into the NTD box.","start":163.95,"end":168.20999,"sentiment":"neutral","sentiment_score":0.054563102622826896},{"text":"The NTD box should be connected to the one port, w a n port in your router.","start":170.34999,"end":175.01,"sentiment":"neutral","sentiment_score":0.06762161346919396},{"text":"Then let's wait a few minutes for the connection to establish.","start":175.735,"end":178.875,"sentiment":"neutral","sentiment_score":0.010941247953186658}],"sentiment":"neutral","sentiment_score":0.04010364423580044,"num_words":44,"start":122.65,"end":178.875},{"sentences":[{"text":"Then once that's done, look underneath the router.","start":181.575,"end":185.095,"sentiment":"neutral","sentiment_score":0.05738806305453181},{"text":"You'll find the sticker with your Wi Fi network name and password.","start":185.095,"end":188.235,"sentiment":"neutral","sentiment_score":0.08936469815671444},{"text":"Mhmm.","start":200.01,"end":200.25,"sentiment":"neutral","sentiment_score":0.04796250909566879},{"text":"Is your device connected to the router?","start":200.25,"end":202.905,"sentiment":"neutral","sentiment_score":0.01869033436690058},{"text":"Yeah.","start":206.105,"end":206.345,"sentiment":"neutral","sentiment_score":0.0026611443608999252}],"sentiment":"neutral","sentiment_score":0.059066788839368986,"num_words":29,"start":181.575,"end":206.345},{"sentences":[{"text":"Is it without Internet access yet for us to access the router interface during setup?","start":206.345,"end":212.685,"sentiment":"neutral","sentiment_score":-0.08016243750850359},{"text":"Sorry?","start":235.095,"end":235.595,"sentiment":"neutral","sentiment_score":-0.16266223788261414},{"text":"So your device is connected now to the router or not yet.","start":241.87999,"end":250.6,"sentiment":"neutral","sentiment_score":-0.03029653476551175},{"text":"It should be connected.","start":250.6,"end":251.65999,"sentiment":"neutral","sentiment_score":0.0010761935263872147},{"text":"Yeah.","start":254.2,"end":254.475,"sentiment":"neutral","sentiment_score":-0.015300637111067772}],"sentiment":"neutral","sentiment_score":-0.05271676002126752,"num_words":33,"start":206.345,"end":254.475},{"sentences":[{"text":"Your your device must be connected to the router's Wi Fi network even without Internet access yet to access the router interface during setup.","start":255.27501,"end":264.415,"sentiment":"neutral","sentiment_score":0.00012780151640375456},{"text":"Mhmm.","start":269.25,"end":269.75,"sentiment":"neutral","sentiment_score":0.046715088188648224},{"text":"Mhmm.","start":270.13,"end":270.63,"sentiment":"neutral","sentiment_score":0.02368075400590897},{"text":"Are you using your phone or laptop?","start":274.45,"end":276.55,"sentiment":"neutral","sentiment_score":0.008149095544857638},{"text":"Mhmm.","start":279.49,"end":279.65,"sentiment":"neutral","sentiment_score":-0.00016076816245913506}],"sentiment":"neutral","sentiment_score":0.003833705271758577,"num_words":34,"start":255.27501,"end":279.65},{"sentences":[{"text":"Okay.","start":279.65,"end":280.05,"sentiment":"neutral","sentiment_score":-0.011716367676854134},{"text":"Because sometimes phone doesn't work, but we can still try.","start":280.05,"end":283.095,"sentiment":"neutral","sentiment_score":-0.10622623264789581},{"text":"Yeah.","start":285.095,"end":285.595,"sentiment":"neutral","sentiment_score":0.03631715476512909},{"text":"Now it's connected now, your new phone, to the router?","start":286.135,"end":291.435,"sentiment":"neutral","sentiment_score":0.05693494044244289},{"text":"Okay.","start":293.655,"end":294.155,"sentiment":"neutral","sentiment_score":0.0130909476429224}],"sentiment":"neutral","sentiment_score":-0.019792225535797035,"num_words":23,"start":279.65,"end":294.155},{"sentences":[{"text":"Connect the your phone is connected to the Wi Fi network of the router.","start":298.81003,"end":305.23,"sentiment":"neutral","sentiment_score":-0.008192309843642371},{"text":"Internet.","start":314.205,"end":314.705,"sentiment":"neutral","sentiment_score":0.02008658647537231},{"text":"Yeah.","start":315.565,"end":316.04498,"sentiment":"neutral","sentiment_score":0.25877469778060913},{"text":"That's all good.","start":316.04498,"end":317.185,"sentiment":"positive","sentiment_score":0.4427027503649394},{"text":"Now let's log in to the router's interface.","start":317.805,"end":319.905,"sentiment":"neutral","sentiment_score":0.10951705183833838}],"sentiment":"neutral","sentiment_score":0.08771902267579679,"num_words":27,"start":298.81003,"end":319.905},{"sentences":[{"text":"Open a browser on your phone, then in the address bar, type the IP address printed on the back of your router.","start":320.60498,"end":328.46,"sentiment":"neutral","sentiment_score":0.04863733087073673},{"text":"Usually, something like one nine two dot one six eight dot one dot one or similar.","start":329.08,"end":334.86,"sentiment":"neutral","sentiment_score":0.027433558832854033},{"text":"Mhmm.","start":335.63998,"end":336.13998,"sentiment":"neutral","sentiment_score":0.015631064772605896},{"text":"Mhmm.","start":342.335,"end":342.495,"sentiment":"neutral","sentiment_score":0.004967412445694208},{"text":"Mhmm.","start":342.495,"end":342.995,"sentiment":"neutral","sentiment_score":0.008350144140422344}],"sentiment":"neutral","sentiment_score":0.03750992297172183,"num_words":41,"start":320.60498,"end":342.995},{"sentences":[{"text":"Is it okay if I put you on hold for a sec?","start":352.06,"end":354.96,"sentiment":"neutral","sentiment_score":0.007507414401819308},{"text":"I'll just check the your service at your address on their end.","start":355.02,"end":361.84,"sentiment":"neutral","sentiment_score":0.03140409861225635},{"text":"Yeah.","start":361.97998,"end":362.46,"sentiment":"neutral","sentiment_score":0.06338120996952057},{"text":"Hang on.","start":362.46,"end":363.19998,"sentiment":"neutral","sentiment_score":0.049017736688256264},{"text":"Just check the network side.","start":363.25998,"end":365.36,"sentiment":"neutral","sentiment_score":0.045888596773147584}],"sentiment":"neutral","sentiment_score":0.026806181980646215,"num_words":32,"start":352.06,"end":365.36},{"sentences":[{"text":"Hang on.","start":365.41998,"end":366.24,"sentiment":"neutral","sentiment_score":0.023832660168409348},{"text":"Hello, Jack?","start":534.935,"end":535.83496,"sentiment":"neutral","sentiment_score":0.07525739818811417},{"text":"Yes.","start":537.01495,"end":537.415,"sentiment":"neutral","sentiment_score":0.23742470145225525},{"text":"Thank you for waiting.","start":537.415,"end":538.555,"sentiment":"positive","sentiment_score":0.5792831033468246},{"text":"After checking, all is well.","start":539.495,"end":541.65497,"sentiment":"positive","sentiment_score":0.4593169629573822}],"sentiment":"positive","sentiment_score":0.3606658604528223,"num_words":14,"start":365.41998,"end":541.65497},{"sentences":[{"text":"And on our end, the network is online, so we just need a compatible router for it to establish a connection.","start":541.65497,"end":549.32,"sentiment":"neutral","sentiment_score":0.3216961572567622},{"text":"So have you entered the IP address in your 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password?","start":569.205,"end":571.465,"sentiment":"neutral","sentiment_score":-0.01618434116244316},{"text":"Yeah.","start":575.28503,"end":575.78503,"sentiment":"neutral","sentiment_score":0.016949905082583427},{"text":"Mhmm.","start":592.645,"end":593.145,"sentiment":"neutral","sentiment_score":-0.004258536268025637}],"sentiment":"neutral","sentiment_score":-0.002315422403626144,"num_words":12,"start":562.565,"end":593.145},{"sentences":[{"text":"Ethernet cable.","start":598.325,"end":599.285,"sentiment":"neutral","sentiment_score":0.0005045249126851559},{"text":"Yeah.","start":599.285,"end":599.52496,"sentiment":"neutral","sentiment_score":0.014226461760699747},{"text":"That's the it's referring to the cable that you're using to connect the router to the NTT box.","start":599.52496,"end":608.19,"sentiment":"neutral","sentiment_score":-0.0005696392100718287},{"text":"Mhmm.","start":614.57,"end":615.07,"sentiment":"neutral","sentiment_score":-0.005929776467382908},{"text":"Is your router brand new?","start":615.77,"end":617.265,"sentiment":"neutral","sentiment_score":-0.005647604167461395}],"sentiment":"neutral","sentiment_score":-0.001080955240737509,"num_words":27,"start":598.325,"end":617.265},{"sentences":[{"text":"Okay.","start":622.865,"end":623.185,"sentiment":"neutral","sentiment_score":0.07960108667612076},{"text":"Hang on.","start":623.185,"end":623.505,"sentiment":"neutral","sentiment_score":0.042768511921167374},{"text":"Let me just check on my end.","start":623.505,"end":624.945,"sentiment":"neutral","sentiment_score":0.03887149851237025},{"text":"Hang on.","start":624.945,"end":625.60504,"sentiment":"neutral","sentiment_score":0.017153991386294365},{"text":"Hello, Jeff?","start":684.16504,"end":685.02,"sentiment":"neutral","sentiment_score":0.04663095436990261}],"sentiment":"neutral","sentiment_score":0.04034346368696008,"num_words":14,"start":622.865,"end":685.02},{"sentences":[{"text":"Yeah.","start":686.62,"end":687.12,"sentiment":"neutral","sentiment_score":0.08127573132514954},{"text":"Just to confirm, so at the back of your router, the cable is connected at the WAN port, then router.","start":688.46,"end":700.4,"sentiment":"neutral","sentiment_score":0.07123591210693121},{"text":"Mhmm.","start":708.195,"end":708.275,"sentiment":"neutral","sentiment_score":-0.06438152492046356},{"text":"Okay.","start":708.275,"end":708.775,"sentiment":"neutral","sentiment_score":-0.048810407519340515},{"text":"Yeah.","start":712.035,"end":712.535,"sentiment":"neutral","sentiment_score":-0.07930998504161835}],"sentiment":"neutral","sentiment_score":0.05472883566593131,"num_words":24,"start":686.62,"end":712.535},{"sentences":[{"text":"Once the router lights are back on and stable after it's reset, just connect again to the Wi Fi with your phone, then log in again to the IP address.","start":712.675,"end":723.54,"sentiment":"neutral","sentiment_score":0.1546738567451636},{"text":"Mhmm.","start":725.385,"end":725.885,"sentiment":"neutral","sentiment_score":0.08268418163061142},{"text":"Yeah.","start":731.305,"end":731.805,"sentiment":"neutral","sentiment_score":0.17857764661312103},{"text":"Mhmm.","start":740.105,"end":740.605,"sentiment":"neutral","sentiment_score":0.027659879997372627},{"text":"Okay.","start":741.14996,"end":741.64996,"sentiment":"neutral","sentiment_score":0.01999632827937603}],"sentiment":"neutral","sentiment_score":0.14556275702574673,"num_words":34,"start":712.675,"end":741.64996},{"sentences":[{"text":"Actually, the IP address should be written at the back of your router.","start":888.695,"end":892.55505,"sentiment":"neutral","sentiment_score":0.0403938999829384},{"text":"It should be preprinted.","start":892.85504,"end":893.91504,"sentiment":"neutral","sentiment_score":0.04726085998117924},{"text":"Yeah.","start":894.05505,"end":894.55505,"sentiment":"neutral","sentiment_score":0.030877266079187393},{"text":"Because the one that I mentioned is the similar one only.","start":903.86,"end":909.32,"sentiment":"neutral","sentiment_score":-0.0148011925206943},{"text":"It really depends on what's written on the back of your router.","start":910.26,"end":913.43506,"sentiment":"neutral","sentiment_score":-0.030771009313563507}],"sentiment":"neutral","sentiment_score":0.005194540885163516,"num_words":41,"start":888.695,"end":913.43506},{"sentences":[{"text":"Sorry?","start":946.645,"end":947.145,"sentiment":"neutral","sentiment_score":-0.07178248465061188},{"text":"Yeah.","start":952.74,"end":953.24,"sentiment":"neutral","sentiment_score":-0.011069312691688538},{"text":"The one port.","start":953.86,"end":955.24,"sentiment":"neutral","sentiment_score":-0.0091942281772693},{"text":"Yeah.","start":959.62,"end":960.12,"sentiment":"neutral","sentiment_score":-0.0065251681953668594},{"text":"That's correct.","start":960.42,"end":973.205,"sentiment":"neutral","sentiment_score":-0.055334781587589525}],"sentiment":"neutral","sentiment_score":-0.02845365165558178,"num_words":8,"start":946.645,"end":973.205},{"sentences":[{"text":"Mhmm.","start":975.1,"end":975.26,"sentiment":"neutral","sentiment_score":-0.03304387629032135},{"text":"But is your phone already connected with the Wi Fi?","start":975.26,"end":978.88,"sentiment":"neutral","sentiment_score":-0.03177137086167932},{"text":"Yeah.","start":982.86,"end":983.02,"sentiment":"neutral","sentiment_score":-0.016856908798217773},{"text":"That's the issue.","start":983.02,"end":983.92,"sentiment":"neutral","sentiment_score":-0.06748015681902568},{"text":"Mhmm.","start":983.98,"end":984.48,"sentiment":"neutral","sentiment_score":-0.01639634743332863}],"sentiment":"neutral","sentiment_score":-0.03665320697473362,"num_words":16,"start":975.1,"end":984.48},{"sentences":[{"text":"Okay.","start":985.26,"end":985.76,"sentiment":"neutral","sentiment_score":0.008773749694228172},{"text":"Yes.","start":1054.6549,"end":1055.1549,"sentiment":"neutral","sentiment_score":0.06952593475580215},{"text":"Then once it asks you for the connection type, just select PPPoE, then it will ask your username and password.","start":1055.5099,"end":1064.73,"sentiment":"neutral","sentiment_score":0.052551892772316935},{"text":"Just enter the PPPoE username and password that we texted you and emailed.","start":1064.7899,"end":1070.085,"sentiment":"neutral","sentiment_score":0.06677330227998587},{"text":"Mhmm.","start":1070.085,"end":1070.585,"sentiment":"neutral","sentiment_score":0.016827894374728203}],"sentiment":"neutral","sentiment_score":0.055950510108636484,"num_words":36,"start":985.26,"end":1070.585},{"sentences":[{"text":"PPPOE.","start":1079.0449,"end":1079.5449,"sentiment":"neutral","sentiment_score":-0.000752392690628767},{"text":"Mhmm.","start":1082.4049,"end":1082.9049,"sentiment":"neutral","sentiment_score":0.002352986019104719},{"text":"Yeah.","start":1083.5249,"end":1084.0249,"sentiment":"neutral","sentiment_score":0.05016978085041046},{"text":"Triple p.","start":1084.565,"end":1085.49,"sentiment":"neutral","sentiment_score":0.01491911942139268},{"text":"Yeah.","start":1093.01,"end":1093.51,"sentiment":"neutral","sentiment_score":0.04830563813447952}],"sentiment":"neutral","sentiment_score":0.02165237519269188,"num_words":6,"start":1079.0449,"end":1093.51},{"sentences":[{"text":"Yeah.","start":1093.97,"end":1094.29,"sentiment":"neutral","sentiment_score":0.07635757327079773},{"text":"That's correct.","start":1094.29,"end":1095.11,"sentiment":"neutral","sentiment_score":0.12953460216522217},{"text":"Network name.","start":1142.08,"end":1143.1399,"sentiment":"neutral","sentiment_score":-0.027789396233856678},{"text":"Can we skip that one?","start":1143.36,"end":1144.82,"sentiment":"neutral","sentiment_score":-0.04813388995826244},{"text":"Yeah.","start":1149.6,"end":1150.1,"sentiment":"neutral","sentiment_score":-0.042542483657598495}],"sentiment":"neutral","sentiment_score":-0.0003058134832165458,"num_words":11,"start":1093.97,"end":1150.1},{"sentences":[{"text":"Okay.","start":1162.705,"end":1163.105,"sentiment":"neutral","sentiment_score":0.03747062012553215},{"text":"Sure.","start":1163.105,"end":1163.605,"sentiment":"neutral","sentiment_score":0.06318812072277069},{"text":"Yeah.","start":1168.08,"end":1168.58,"sentiment":"neutral","sentiment_score":0.010891030542552471},{"text":"What does it say?","start":1232.75,"end":1233.63,"sentiment":"neutral","sentiment_score":-0.07906622067093849},{"text":"Sorry.","start":1233.63,"end":1234.13,"sentiment":"neutral","sentiment_score":-0.15906935930252075}],"sentiment":"neutral","sentiment_score":-0.045473058824427426,"num_words":8,"start":1162.705,"end":1234.13},{"sentences":[{"text":"I think that's because you entered the new password for the Wi Fi and the Wi Fi name.","start":1242.9551,"end":1249.5951,"sentiment":"neutral","sentiment_score":-0.12311733203629653},{"text":"Yeah.","start":1249.5951,"end":1250.0951,"sentiment":"neutral","sentiment_score":-0.037028294056653976},{"text":"It's still not connected because it should be successful.","start":1255.9099,"end":1259.13,"sentiment":"neutral","sentiment_score":-0.2175280468331443},{"text":"Does it ask you to reconnect?","start":1264.15,"end":1265.61,"sentiment":"neutral","sentiment_score":-0.04251238641639551},{"text":"Reconnect?","start":1273.305,"end":1273.805,"sentiment":"neutral","sentiment_score":-0.025015607476234436}],"sentiment":"neutral","sentiment_score":-0.12831378909093993,"num_words":35,"start":1242.9551,"end":1273.805},{"sentences":[{"text":"Yeah.","start":1273.865,"end":1274.105,"sentiment":"neutral","sentiment_score":-0.024000277742743492},{"text":"Can we try to reconnect the router?","start":1274.105,"end":1276.045,"sentiment":"neutral","sentiment_score":-0.044475161603518894},{"text":"Yeah.","start":1283.23,"end":1283.73,"sentiment":"neutral","sentiment_score":-0.004450889304280281},{"text":"I think you should connect again to the Wi Fi.","start":1284.19,"end":1287.8099,"sentiment":"neutral","sentiment_score":0.03782461173832417},{"text":"New Wi Fi name and password.","start":1289.07,"end":1290.9299,"sentiment":"neutral","sentiment_score":0.00642684039970239}],"sentiment":"neutral","sentiment_score":0.003081194460391998,"num_words":25,"start":1273.865,"end":1290.9299},{"sentences":[{"text":"I think it disconnect you automatically to the Wi Fi since the name and password has changed.","start":1294.4299,"end":1304.0951,"sentiment":"neutral","sentiment_score":-0.08838458972818711},{"text":"Mhmm.","start":1304.0951,"end":1304.5951,"sentiment":"neutral","sentiment_score":-0.0775371640920639},{"text":"Yeah.","start":1311.535,"end":1311.81,"sentiment":"neutral","sentiment_score":-0.12578347325325012},{"text":"So what's what is important is you have entered the PPPoE username and password and selected the correct connection type, which is PPPoE.","start":1340.04,"end":1349.3401,"sentiment":"neutral","sentiment_score":0.13187309775663458},{"text":"And after that after you save that one, you should have a connection after a few minutes after your after you finish the setup there.","start":1350.1549,"end":1360.495,"sentiment":"neutral","sentiment_score":0.16807349950075148}],"sentiment":"neutral","sentiment_score":0.08252328467458042,"num_words":67,"start":1294.4299,"end":1360.495},{"sentences":[{"text":"Yeah.","start":1364.7949,"end":1365.12,"sentiment":"neutral","sentiment_score":0.12333275377750395},{"text":"So if possible that you can skip the other steps.","start":1366.88,"end":1370.82,"sentiment":"neutral","sentiment_score":0.12358143404126168},{"text":"What's important is you enter the PPPoE connection for us to try the Internet.","start":1371.6,"end":1378.1,"sentiment":"neutral","sentiment_score":0.09199443007154125},{"text":"Yeah.","start":1413.975,"end":1414.215,"sentiment":"neutral","sentiment_score":0.28953760862350464},{"text":"Can we proceed with the setup again?","start":1414.215,"end":1416.615,"sentiment":"neutral","sentiment_score":0.2843352492366518}],"sentiment":"neutral","sentiment_score":0.14930162025672017,"num_words":33,"start":1364.7949,"end":1416.615},{"sentences":[{"text":"Continue.","start":1416.615,"end":1417.115,"sentiment":"neutral","sentiment_score":0.10419641435146332},{"text":"Yeah.","start":1428.11,"end":1428.35,"sentiment":"neutral","sentiment_score":0.031152239069342613},{"text":"Does it went back to the web page, or you need to go back to the first step?","start":1428.35,"end":1434.385,"sentiment":"neutral","sentiment_score":0.006167509593069553},{"text":"The PPPoE or the IP address?","start":1443.0851,"end":1445.905,"sentiment":"neutral","sentiment_score":0.016040814419587452},{"text":"Okay.","start":1448.5901,"end":1449.0901,"sentiment":"neutral","sentiment_score":0.06548620760440826}],"sentiment":"neutral","sentiment_score":0.015114626674740403,"num_words":27,"start":1416.615,"end":1449.0901},{"sentences":[{"text":"So it automatically accept you?","start":1450.11,"end":1452.85,"sentiment":"neutral","sentiment_score":0.0983147032558918},{"text":"Okay.","start":1459.63,"end":1460.13,"sentiment":"neutral","sentiment_score":0.03663992881774902},{"text":"Yeah.","start":1464.145,"end":1464.645,"sentiment":"neutral","sentiment_score":-0.0012166611850261688},{"text":"Okay.","start":1465.425,"end":1465.925,"sentiment":"neutral","sentiment_score":0.005186509341001511},{"text":"If ever it'll ask you again to change the network name and password, if possible that you can skip it for us to proceed with the setup without changing it?","start":1465.985,"end":1476.15,"sentiment":"neutral","sentiment_score":0.007514183316379786}],"sentiment":"neutral","sentiment_score":0.01993707349327834,"num_words":38,"start":1450.11,"end":1476.15},{"sentences":[{"text":"Yeah.","start":1483.0901,"end":1483.25,"sentiment":"neutral","sentiment_score":0.01395726017653942},{"text":"No worries.","start":1483.25,"end":1483.99,"sentiment":"neutral","sentiment_score":0.07069076970219612},{"text":"All good.","start":1484.2101,"end":1485.03,"sentiment":"neutral","sentiment_score":0.1829506754875183},{"text":"Mhmm.","start":1536.35,"end":1536.85,"sentiment":"neutral","sentiment_score":-0.07337896525859833},{"text":"Yeah.","start":1540.11,"end":1540.61,"sentiment":"neutral","sentiment_score":-0.1359035074710846}],"sentiment":"neutral","sentiment_score":0.044565382546612194,"num_words":7,"start":1483.0901,"end":1540.61},{"sentences":[{"text":"Can we, yeah, can we reset again the router?","start":1540.965,"end":1543.865,"sentiment":"neutral","sentiment_score":-0.1163280498650339},{"text":"Let's see.","start":1544.725,"end":1545.445,"sentiment":"neutral","sentiment_score":-0.05823122523725033},{"text":"Again, sorry.","start":1545.445,"end":1546.4249,"sentiment":"neutral","sentiment_score":-0.10737530887126923},{"text":"And then let's try again.","start":1549.605,"end":1551.145,"sentiment":"neutral","sentiment_score":-0.04549871683120728},{"text":"Because once you reset the router, it will go back to its default setting, its previous Wi Fi name and password.","start":1552.565,"end":1561.58,"sentiment":"neutral","sentiment_score":-0.16037544998384656}],"sentiment":"neutral","sentiment_score":-0.12752675771331176,"num_words":39,"start":1540.965,"end":1561.58},{"sentences":[{"text":"Yeah.","start":1587.48,"end":1587.72,"sentiment":"neutral","sentiment_score":-0.0187977384775877},{"text":"Okay.","start":1587.72,"end":1588.22,"sentiment":"neutral","sentiment_score":0.015683360397815704},{"text":"Is it okay if you give me a callback again once it's done resetting and you're at the router's interface?","start":1588.76,"end":1597.74,"sentiment":"neutral","sentiment_score":0.055404513329267505},{"text":"Yeah.","start":1602.36,"end":1602.765,"sentiment":"neutral","sentiment_score":0.03317835181951523},{"text":"You can give this number a callback.","start":1602.765,"end":1604.705,"sentiment":"neutral","sentiment_score":0.028070949284093722}],"sentiment":"neutral","sentiment_score":0.044488362843791644,"num_words":30,"start":1587.48,"end":1604.705},{"sentences":[{"text":"Maureen?","start":1609.485,"end":1609.985,"sentiment":"neutral","sentiment_score":-0.05475808307528496},{"text":"But we do have other tech technical team if ever that I'm with another customer, and I won't wasn't able to answer your call.","start":1610.525,"end":1621.86,"sentiment":"neutral","sentiment_score":-0.19310601179798445},{"text":"Yeah.","start":1632.655,"end":1633.155,"sentiment":"neutral","sentiment_score":-0.05293647572398186},{"text":"Okay.","start":1635.615,"end":1636.115,"sentiment":"neutral","sentiment_score":-0.016320958733558655},{"text":"Sure.","start":1636.255,"end":1636.755,"sentiment":"neutral","sentiment_score":0.003376675769686699}],"sentiment":"neutral","sentiment_score":-0.1698279687469559,"num_words":28,"start":1609.485,"end":1636.755},{"sentences":[{"text":"Mhmm.","start":1640.895,"end":1641.395,"sentiment":"neutral","sentiment_score":-0.035140544176101685},{"text":"Yeah.","start":1643.79,"end":1644.29,"sentiment":"neutral","sentiment_score":0.0027010682970285416},{"text":"Okay.","start":1652.03,"end":1652.53,"sentiment":"neutral","sentiment_score":0.1513509452342987},{"text":"How are you?","start":1656.805,"end":1657.625,"sentiment":"neutral","sentiment_score":0.15515189369519553},{"text":"Okay.","start":1732.05,"end":1732.55,"sentiment":"neutral","sentiment_score":-0.02682681754231453}],"sentiment":"neutral","sentiment_score":0.07964861898549966,"num_words":7,"start":1640.895,"end":1732.55},{"sentences":[{"text":"Mhmm.","start":1740.9451,"end":1741.4451,"sentiment":"neutral","sentiment_score":-0.0012305793352425098},{"text":"But your phone is already connected to the Wi Fi or not yet?","start":1742.465,"end":1752.7699,"sentiment":"neutral","sentiment_score":0.016097873306045167},{"text":"Okay.","start":1752.7699,"end":1753.2699,"sentiment":"neutral","sentiment_score":0.0007951464504003525},{"text":"Yeah.","start":1753.73,"end":1754.23,"sentiment":"neutral","sentiment_score":0.0018040863797068596},{"text":"Let's proceed with the browser.","start":1755.1699,"end":1757.19,"sentiment":"neutral","sentiment_score":0.018925764970481394}],"sentiment":"neutral","sentiment_score":0.014536658634564706,"num_words":21,"start":1740.9451,"end":1757.19},{"sentences":[{"text":"Mhmm.","start":1775.37,"end":1775.87,"sentiment":"neutral","sentiment_score":0.007762565743178129},{"text":"Kindly enter the username and password written at the back of your router.","start":1806.67,"end":1819.5575,"sentiment":"neutral","sentiment_score":-0.010385839268565178},{"text":"Okay.","start":1827.15,"end":1827.65,"sentiment":"neutral","sentiment_score":-0.011629442684352398},{"text":"Yeah.","start":1827.87,"end":1828.1901,"sentiment":"neutral","sentiment_score":-0.018745720386505127},{"text":"Can you create one?","start":1828.1901,"end":1829.55,"sentiment":"neutral","sentiment_score":0.09191983193159103}],"sentiment":"neutral","sentiment_score":0.010502540995366872,"num_words":20,"start":1775.37,"end":1829.55},{"sentences":[{"text":"Just please do remember that for future reference.","start":1829.55,"end":1832.6901,"sentiment":"neutral","sentiment_score":0.1542182182893157},{"text":"For future use.","start":1833.7101,"end":1834.67,"sentiment":"neutral","sentiment_score":0.04241356005271276},{"text":"Yeah.","start":1834.67,"end":1835.17,"sentiment":"neutral","sentiment_score":0.0015458259731531143},{"text":"Okay.","start":1871.015,"end":1871.515,"sentiment":"neutral","sentiment_score":-0.2140418142080307},{"text":"Have you entered the password?","start":1912.82,"end":1914.36,"sentiment":"neutral","sentiment_score":-0.1725893497467041}],"sentiment":"neutral","sentiment_score":0.015863538305792544,"num_words":18,"start":1829.55,"end":1914.36},{"sentences":[{"text":"Okay.","start":1922.125,"end":1922.625,"sentiment":"neutral","sentiment_score":-0.06678979098796844},{"text":"Let's just wait for it.","start":1923.5651,"end":1925.185,"sentiment":"neutral","sentiment_score":-0.044559328258037566},{"text":"But your phone is still connected with the Wi Fi.","start":1926.365,"end":1929.485,"sentiment":"neutral","sentiment_score":-0.015822811238467693},{"text":"Right?","start":1929.485,"end":1929.985,"sentiment":"neutral","sentiment_score":0.03200165182352066},{"text":"Yeah.","start":1931.165,"end":1931.665,"sentiment":"neutral","sentiment_score":0.002782929688692093}],"sentiment":"neutral","sentiment_score":-0.02294610906392336,"num_words":18,"start":1922.125,"end":1931.665},{"sentences":[{"text":"Okay.","start":1932.37,"end":1932.87,"sentiment":"neutral","sentiment_score":-0.048473067581653595},{"text":"It's still loading or not loading?","start":1947.57,"end":1949.825,"sentiment":"neutral","sentiment_score":-0.1498254338900248},{"text":"Mhmm.","start":1958.125,"end":1958.625,"sentiment":"neutral","sentiment_score":-0.08014719188213348},{"text":"Okay.","start":1965.02,"end":1965.52,"sentiment":"neutral","sentiment_score":0.00732424296438694},{"text":"Yeah.","start":2110.8052,"end":2111.3052,"sentiment":"neutral","sentiment_score":0.006046431139111519}],"sentiment":"neutral","sentiment_score":-0.10142021887004375,"num_words":10,"start":1932.37,"end":2111.3052},{"sentences":[{"text":"Yeah.","start":2130.435,"end":2130.935,"sentiment":"neutral","sentiment_score":-0.06729841232299805},{"text":"If it doesn't allow you to proceed, yeah, you should put the name, then leave the password.","start":2131.155,"end":2139.095,"sentiment":"neutral","sentiment_score":-0.1085441723904189},{"text":"Yeah.","start":2144.16,"end":2144.66,"sentiment":"neutral","sentiment_score":0.03708258643746376},{"text":"That will be your Wi Fi network name.","start":2145.04,"end":2148.66,"sentiment":"neutral","sentiment_score":0.02834681887179613},{"text":"So you need to put a password?","start":2170.41,"end":2173.55,"sentiment":"neutral","sentiment_score":0.005127538926899433}],"sentiment":"neutral","sentiment_score":-0.0474352774429409,"num_words":34,"start":2130.435,"end":2173.55},{"sentences":[{"text":"Can you put the yeah.","start":2179.69,"end":2181.13,"sentiment":"neutral","sentiment_score":-0.0016476280987262725},{"text":"Can you put the previous one?","start":2181.13,"end":2182.8298,"sentiment":"neutral","sentiment_score":-0.0034592855566491685},{"text":"Yeah.","start":2185.2249,"end":2185.7249,"sentiment":"neutral","sentiment_score":0.004455695394426584},{"text":"Yeah.","start":2186.665,"end":2186.9849,"sentiment":"neutral","sentiment_score":0.007707574404776096},{"text":"The same one.","start":2186.9849,"end":2187.9648,"sentiment":"neutral","sentiment_score":0.007493636881311734}],"sentiment":"neutral","sentiment_score":0.00035314541310071945,"num_words":16,"start":2179.69,"end":2187.9648},{"sentences":[{"text":"Okay.","start":2225.91,"end":2226.41,"sentiment":"neutral","sentiment_score":-0.013602226972579956},{"text":"Okay.","start":2244.485,"end":2244.885,"sentiment":"neutral","sentiment_score":0.01287933811545372},{"text":"Yeah.","start":2244.885,"end":2245.385,"sentiment":"neutral","sentiment_score":0.08168920129537582},{"text":"Let's just wait for mhmm.","start":2246.245,"end":2248.185,"sentiment":"neutral","sentiment_score":0.11978883445262908},{"text":"It's done?","start":2248.325,"end":2249.145,"sentiment":"neutral","sentiment_score":0.08176388591527939}],"sentiment":"neutral","sentiment_score":0.08434382565319538,"num_words":10,"start":2225.91,"end":2249.145},{"sentences":[{"text":"Okay.","start":2252.73,"end":2253.23,"sentiment":"neutral","sentiment_score":0.15459640324115753},{"text":"Once that's done, it's successful.","start":2253.3699,"end":2255.71,"sentiment":"neutral","sentiment_score":0.2470942407846451},{"text":"You should be able to connect with the Internet after that.","start":2256.33,"end":2261.05,"sentiment":"neutral","sentiment_score":0.28751955926418304},{"text":"Yeah.","start":2261.05,"end":2261.55,"sentiment":"neutral","sentiment_score":0.1647130250930786},{"text":"But if there is an issue yeah.","start":2262.41,"end":2264.49,"sentiment":"neutral","sentiment_score":0.12201833192791257}],"sentiment":"neutral","sentiment_score":0.22286496430635452,"num_words":25,"start":2252.73,"end":2264.49},{"sentences":[{"text":"But 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side.","start":2285.7002,"end":2290.04,"sentiment":"neutral","sentiment_score":-0.05690276473760605},{"text":"Yeah.","start":2297.635,"end":2298.135,"sentiment":"neutral","sentiment_score":-0.03843267261981964},{"text":"But Mhmm.","start":2298.835,"end":2301.7449,"sentiment":"neutral","sentiment_score":-0.07171723991632462},{"text":"Mhmm.","start":2328.675,"end":2329.175,"sentiment":"neutral","sentiment_score":0.005811914801597595}],"sentiment":"neutral","sentiment_score":-0.0524119292696317,"num_words":15,"start":2285.54,"end":2329.175},{"sentences":[{"text":"Can we check if the PPPO username and password is was entered correctly?","start":2329.555,"end":2334.615,"sentiment":"neutral","sentiment_score":0.042225578656563394},{"text":"Yeah.","start":2339.55,"end":2340.05,"sentiment":"neutral","sentiment_score":0.05855906009674072},{"text":"That one.","start":2340.11,"end":2340.85,"sentiment":"neutral","sentiment_score":0.08277620747685432},{"text":"Because that's the that's your credential for you to be able to connect with the Internet.","start":2342.43,"end":2347.73,"sentiment":"neutral","sentiment_score":0.15100277913734317},{"text":"If there's incorrect or misspelled with the username and password, it will not allow you to establish your connection.","start":2348.335,"end":2360.2751,"sentiment":"negative","sentiment_score":-0.337698967833268}],"sentiment":"neutral","sentiment_score":-0.0632782730401731,"num_words":51,"start":2329.555,"end":2360.2751},{"sentences":[{"text":"Mhmm.","start":2378.5198,"end":2379.015,"sentiment":"neutral","sentiment_score":0.03337346017360687},{"text":"Yeah.","start":2390.375,"end":2390.875,"sentiment":"neutral","sentiment_score":0.11034350842237473},{"text":"That's correct.","start":2390.9348,"end":2391.93,"sentiment":"neutral","sentiment_score":0.19159624725580215},{"text":"Mhmm.","start":2401.58,"end":2401.83,"sentiment":"neutral","sentiment_score":0.03451650217175484},{"text":"Mhmm.","start":2401.83,"end":2402.33,"sentiment":"neutral","sentiment_score":0.028746945783495903}],"sentiment":"neutral","sentiment_score":0.0983621518438061,"num_words":6,"start":2378.5198,"end":2402.33},{"sentences":[{"text":"Mhmm.","start":2403.19,"end":2403.69,"sentiment":"neutral","sentiment_score":0.03086930513381958},{"text":"Yeah.","start":2416.3252,"end":2416.645,"sentiment":"neutral","sentiment_score":0.11110690981149672},{"text":"It's correct.","start":2416.645,"end":2417.64,"sentiment":"neutral","sentiment_score":0.14649157971143723},{"text":"Yes.","start":2422.58,"end":2423.08,"sentiment":"neutral","sentiment_score":0.1005503237247467},{"text":"Yeah.","start":2423.7,"end":2424.02,"sentiment":"neutral","sentiment_score":0.06261209398508072}],"sentiment":"neutral","sentiment_score":0.09968696534633636,"num_words":6,"start":2403.19,"end":2424.02},{"sentences":[{"text":"Can we try to test again the connection?","start":2424.02,"end":2426.76,"sentiment":"neutral","sentiment_score":0.030083186691626906},{"text":"If it still doesn't work, I'm going to add a picture of your setup there for me to have a reference and review.","start":2427.7,"end":2434.245,"sentiment":"neutral","sentiment_score":-0.0038050223627816076},{"text":"Maybe there is the cables are not properly plugged in, or there's something wrong with the the network.","start":2434.7852,"end":2442.725,"sentiment":"neutral","sentiment_score":-0.2085061561730173},{"text":"Mhmm.","start":2448.75,"end":2449.25,"sentiment":"neutral","sentiment_score":-0.151290625333786},{"text":"Yeah.","start":2453.63,"end":2454.13,"sentiment":"neutral","sentiment_score":-0.07762515544891357}],"sentiment":"neutral","sentiment_score":-0.07507601201388181,"num_words":51,"start":2424.02,"end":2454.13},{"sentences":[{"text":"So I'll request a picture if ever after that test, it still failed.","start":2454.75,"end":2459.7551,"sentiment":"neutral","sentiment_score":-0.0696035477404411},{"text":"Is it loading now?","start":2519.5051,"end":2520.885,"sentiment":"neutral","sentiment_score":-0.02988753980025649},{"text":"Again.","start":2521.665,"end":2522.01,"sentiment":"neutral","sentiment_score":-0.013515876606106758},{"text":"Mhmm.","start":2522.33,"end":2522.83,"sentiment":"neutral","sentiment_score":-0.011400409042835236},{"text":"Okay.","start":2524.89,"end":2525.39,"sentiment":"neutral","sentiment_score":-0.0149570070207119}],"sentiment":"neutral","sentiment_score":-0.05321347862482071,"num_words":20,"start":2454.75,"end":2525.39},{"sentences":[{"text":"Okay.","start":2544.645,"end":2545.125,"sentiment":"neutral","sentiment_score":0.029347432777285576},{"text":"So what I'm going to do is add a picture of your setup there.","start":2545.125,"end":2549.385,"sentiment":"neutral","sentiment_score":0.07617819601936},{"text":"Then once received, I'll review the picture and get back to you.","start":2549.78,"end":2553.46,"sentiment":"neutral","sentiment_score":0.06668339545528094},{"text":"Is that okay?","start":2553.46,"end":2554.28,"sentiment":"neutral","sentiment_score":0.08815693110227585},{"text":"For me to see also your on how did you plug in the cables and on what box?","start":2554.82,"end":2561.475,"sentiment":"neutral","sentiment_score":0.029177539257539645}],"sentiment":"neutral","sentiment_score":0.05595227963446329,"num_words":48,"start":2544.645,"end":2561.475},{"sentences":[{"text":"Okay then.","start":2564.675,"end":2565.5752,"sentiment":"neutral","sentiment_score":0.05241723172366619},{"text":"I'll send you an email shortly then.","start":2566.5151,"end":2569.715,"sentiment":"neutral","sentiment_score":0.04612439551523754},{"text":"Just reply with the pictures.","start":2569.715,"end":2572.2952,"sentiment":"neutral","sentiment_score":0.06164051592350006},{"text":"Okay.","start":2575.519,"end":2576.019,"sentiment":"neutral","sentiment_score":0.3256779909133911},{"text":"Okay.","start":2576.559,"end":2577.059,"sentiment":"neutral","sentiment_score":0.2579907476902008}],"sentiment":"neutral","sentiment_score":0.08247353439219296,"num_words":16,"start":2564.675,"end":2577.059},{"sentences":[{"text":"Bye for now, Jack.","start":2577.279,"end":2578.559,"sentiment":"neutral","sentiment_score":0.19592759013175964},{"text":"Thank you.","start":2578.559,"end":2579.299,"sentiment":"positive","sentiment_score":0.6689645349979401}],"sentiment":"positive","sentiment_score":0.35360657175381977,"num_words":6,"start":2577.279,"end":2579.299}]}}]},{"alternatives":[{"transcript":"Hello. Zach speaking. Oh, perfect. Thank you. Correct. Yes. Yeah. Yes. Correct. Yeah. Yeah. I received I'm just trying to connect the things now. I'm just not quite sure about the cables and all that. So I'm just trying to do yeah. I've got every all the cables and all that connected. I turned on the I turned already the yeah. I turned on the router and everything, but, yeah, everything seems to be working fine. Yeah. Not sure where the issue is to be. There is a green light on the router. Yeah. Correct. There is a w a n. Is that the white one goes there? Yeah? Or the yellow one goes there? The yellow cable goes into the white w a n. Yeah? White? Okay. Because oh, okay. I I must have plugged into the wrong thing. Just one second. Okay. Now the now I plugged in the yellow one into the lane, and it's flashing, the green flashing. Okay. So now because I'm actually on my phone. I just went to log in to my router using yeah. My device is connected to the router. Oh, okay. Yeah. There's there's something wrong with your hardware connection. Please make sure. Okay. So okay. Yep. So what do I have to do? Sorry again. Sorry. What what what do I have to do? There there they say there is no Internet connection. That's what it says. Okay. Yeah. It's actually connected to the Wi Fi, to the to the router. So yeah. Well, I'm I'm just using my phone. Okay. Yeah. So basically, what do you mean by connected? Sorry. I I just don't get it. Like, what do you mean by connect? Yeah. It says there is a tick. When I go to the Wi Fi, there is a tick next to the Mercury's. It says tick to it. Yeah. It's pretty much connected. Yeah. Yep. That yeah. That's the one, actually. I typed in, and then I pressed enter on that one. I and then after that, I log in. Oh, okay. Sure. Sure. Yes. Hello? Yes. Yeah. Basically, I've entered the IP address and it's just the now it's loading. And I Yeah. Yeah. Correct. I put the username and everything. And now it says Internet. Something is wrong with the hardware connection. Please try the following. Make sure that the ether Ethernet cable is securely and properly connected to the Internet ports. Try another ether Ethernet cable. Yeah. It says if the problem persists, reset your router. Reboot or reset your router. Yeah. It's a brand new I just purchased it. Yeah. Hello? Hi. Yeah. The yellow cable is corrected to the w a n. I just reset the the the router now just to see if it's gonna do anything because I've switched couple of cables around. I messed up with the cable a little bit. Yeah. So, hopefully, that shoots. Yes. It's white on the router. It's orange. And now even flashing, I'll just wait for it to for a minute or two just for just to be stable. Sorry. What was the the number again? One nine? Oh, yes. Yeah. Find it. It's one nine two one six eight one oh, shit. So it's it's only one cable that goes into the router. The yellow cable what? There's only one cable that goes inside the router, which is the yellow cable? Yeah. The one port, which is the w a n. Yeah? Okay. Right. Okay. Yeah. It's at the moment, it's loading, but it's it's a bit too slow. I don't know because I reset the the modem. I'm not sure. Let me check that, actually. Yeah. It's already connected. Yeah. Let me see. Yep. It's getting now. Okay. Now it's asking me. I've been just logging in now. Okay. Now it's asking me select your region and time zone, then universal. So the time zone. Okay. Here, it's asking me to select the connection type. P PPTP. Is that the one? PPOE. Yeah. This is p p p p p o e. Okay. Next. The username? The one you send me on the message? Copy. Email. It's an email address. Okay. And the password I don't think I can copy this password. I have to maybe Alrighty. Next. Now it says network name. So I can choose any name. Yeah? Okay. Skip. It doesn't actually show me skip. Can I it says next? I'll just put something 2026. And and then the password, there's the Wi Fi password I want. Yeah? Yeah. 2026. Alrighty. And then next. Okay. Wireless setting has been changed. Please reconnect the router and continue the setup. Okay. Connected. It says connected on top. So what should I do now? Sorry. It says that it's connected. It says wireless setting has been changed. Please reconnect the router and continue the setup. And it says okay. So it's it's it's not connected or what? Oh, shoot me. So what do I do now? Please reconnect the yeah. It says wireless setting has been changed. Please reconnect the router and continue the setup. So I have to do this again? Or alright. Uh-huh. Oh, okay. I got it. Yeah. It's actually the Wi Fi is gone. It's not being connected there to the Wi Fi. Okay. So so so what do I do now? Sorry. I'm just a bit confused. Okay. Oh, okay. So Yeah. The the Wi Fi is actually showing now PCD, the one I put. Let's see if it's gonna work. Two. Yeah. I just logged in to the name to the Wi Fi. Okay. Okay. Perfect. Oh, okay. So the Internet does not come now. Yeah? I have to do the setup again? Oh, really? Okay. Let me see. No. I'm just setting up. I just put the the address again. The the IP address now on the yeah. Yeah. So, basically, it says I I just put in the new password and all that. And now they say, yeah, your local passport. It says they asked me Yeah. I'll I'll not change it again. I didn't know. I thought they asked me for the Internet password. The local password. I already only one device can log in at a time. Do you want to continue and force the other to log off? Yeah. Log in. Oh my god. There's no Internet connection. I don't know why. Because I logged into that name, the one I created. Is that why? But now it's something wrong. Yeah. Still flying. Maybe I'm just gonna turn turn off the modem. Yeah. Well, what's your this is your phone number? Okay. Just this call. And then oh, what was your name? Sorry. Okay. Okay. Maureen, can you would I be able to put the on the line? Because I just wanna connect this one really badly. Is it okay if you stay on the line, please? Because I have to explain everything in the beginning and all that, you know. It's got just to yeah. I I just plugged in the rack and it should be should give me one one minute. It should turn off. Thank you. Appreciate it. Thank you. Yeah. It's actually reset back to the old name now. And it's it's con I think it's trying to connect to the old name. Oh, perfect. Yeah. It's it's connected to the WiFi then. The green light's still flashing on the modem. Yeah. Perfect. Yeah. Yeah. It's totally connected. Yeah. It's connected now. Yeah. Okay. Yep. Perfect. I'll just go to the browser now. Okay. Create an administrator password. I'm just gonna create a password. It's not asking me for the username. It's asking me for the for the password. Administrator. Create an Administrator password. Let's yeah. Yeah. Yeah. Of course. Of course. So it's not loading for some reason. I don't know why. I'm just gonna refresh it. Yes. It is very slow. Why is it like that? Is it from the Wi Fi? I don't know. Yeah. Yeah. It said the password. I said yes, and it's still loading. It's very slow. Yeah. Yeah. It's still connected with that. I just tried to go to the browser, and then I entered that one. After that, they asked me for the password, then I put the password, and then after that, it's not loading. I don't know. Yeah. I I just tried to refresh it. Now it's going back to white, like a blank page, pretty much. I'm I'm just gonna try to do it again. Okay. Yeah. It's asked me for the password. Okay. Let's get started. Okay. Now it's loading. Yep. It shows universal testing. It's asking me for the 10 card zone. Okay. PPPOE. Next. And then user load. Copy. The password. Mhmm. Alright. Next. Okay. Here is where we messed up. So I'll just say next instead of putting anything there. Personalized wire wireless settings. I'll just say next. Okay. It says the field is required. Network name. Network name. Only the network name, I think we have to put. You I don't know. You want me to put a name? Or okay. Okay. Leave the password. Okay. So just any any name. Yeah? Okay. 2026. And then next. Okay. The field is required. It's for the password. They asked me to also put the there is also an option here. It says add each band separately. Okay. So you want me to put another password? Because that's the what that yeah. The previous one. I will put that the same one. Yep. Okay. Yeah. I put exactly the same one. But the the name is different. It's not the other one was Mercury's. This one is a different one. Okay. Next. Same thing. It's came back. It says wireless setting has been changed. Please reconnect the router and continue the setup. No. It just says connected. Okay. Oh, okay. Connection test. Sorry. I just pressed connection test. No. It's testing the connection. Yep. Testing the Internet connection. It may take several second. Please wait. Enjoy network. Yeah. Yeah. It's just loading at the moment. Oh, perfect. That's good. Yeah. Perfect. Thank you for your help. Sorry to keep you on hold. Alright. Thank you so much. Appreciate it. Oh, really? Oh, hopefully, that is not oh, okay. Yeah. No. The router is a brand new. It's no no. It shouldn't be any any issue, to be honest. It's a brand new. It's never been connected. Okay. There is no Internet. There's no Internet connection. Oops. The Internet connection is set up success. It's not is not set up successful. Make sure all cables are properly connected. Click back to set up and verify the Internet connection information. Connect our technical support if there is a problem exist. Yeah. The the PPP? What's that? Alright. Yeah. Back to setup. Okay. Yep. Yep. Oh, okay. I'll I'll just go and update it. So the just to double check, the the username is the l n and then hyphen or125294@linennetworks.au. Yep. And the password is it says AIRLN, OR12125294ORD. Yeah. Basically, I just copied and pasted that one from the message I got. To yeah. Yeah. Yeah. I'm I'm I'm suspecting there is something not plugged in properly in the wall or something. Maybe I didn't know how to plug in something. I'm not sure. Yeah. It's loading. That's the connection test. It's loading. Yeah. It says no Internet connection. And there is two options. They tell me try again, back to setup, or skip. Yeah. Yeah. Sure. Yeah. Yeah. Sure. Sure. Do you want me to send you pictures or you're gonna oh, okay. Okay. No problem. Sounds good. Thank you. Bye bye. Thank you. 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Zach speaking. Oh, perfect. Thank you. Correct.\n\nYes. Yeah. Yes. Correct. Yeah.\n\nYeah. I received I'm just trying to connect the things now. I'm just not quite sure about the cables and all that. So I'm just trying to do yeah. I've got every all the cables and all that connected.\n\nI turned on the I turned already the yeah. I turned on the router and everything, but, yeah, everything seems to be working fine. Yeah. Not sure where the issue is to be. There is a green light on the router.\n\nYeah. Correct. There is a w a n. Is that the white one goes there? Yeah?\n\nOr the yellow one goes there? The yellow cable goes into the white w a n. Yeah? White? Okay.\n\nBecause oh, okay. I I must have plugged into the wrong thing. Just one second. Okay. Now the now I plugged in the yellow one into the lane, and it's flashing, the green flashing.\n\nOkay. So now because I'm actually on my phone. I just went to log in to my router using yeah. My device is connected to the router. Oh, okay.\n\nYeah. There's there's something wrong with your hardware connection. Please make sure. Okay. So okay.\n\nYep. So what do I have to do? Sorry again. Sorry. What what what do I have to do?\n\nThere there they say there is no Internet connection. That's what it says. Okay. Yeah. It's actually connected to the Wi Fi, to the to the router.\n\nSo yeah. Well, I'm I'm just using my phone. Okay. Yeah. So basically, what do you mean by connected?\n\nSorry. I I just don't get it. Like, what do you mean by connect? Yeah. It says there is a tick.\n\nWhen I go to the Wi Fi, there is a tick next to the Mercury's. It says tick to it. Yeah. It's pretty much connected. Yeah.\n\nYep. That yeah. That's the one, actually. I typed in, and then I pressed enter on that one. I and then after that, I log in.\n\nOh, okay. Sure. Sure. Yes. Hello?\n\nYes. Yeah. Basically, I've entered the IP address and it's just the now it's loading. And I Yeah. Yeah.\n\nCorrect. I put the username and everything. And now it says Internet. Something is wrong with the hardware connection. Please try the following.\n\nMake sure that the ether Ethernet cable is securely and properly connected to the Internet ports. Try another ether Ethernet cable. Yeah. It says if the problem persists, reset your router. Reboot or reset your router.\n\nYeah. It's a brand new I just purchased it. Yeah. Hello? Hi.\n\nYeah. The yellow cable is corrected to the w a n. I just reset the the the router now just to see if it's gonna do anything because I've switched couple of cables around. I messed up with the cable a little bit. Yeah.\n\nSo, hopefully, that shoots. Yes. It's white on the router. It's orange. And now even flashing, I'll just wait for it to for a minute or two just for just to be stable.\n\nSorry. What was the the number again? One nine? Oh, yes. Yeah.\n\nFind it. It's one nine two one six eight one oh, shit. So it's it's only one cable that goes into the router. The yellow cable what? There's only one cable that goes inside the router, which is the yellow cable?\n\nYeah. The one port, which is the w a n. Yeah? Okay. Right.\n\nOkay. Yeah. It's at the moment, it's loading, but it's it's a bit too slow. I don't know because I reset the the modem. I'm not sure.\n\nLet me check that, actually. Yeah. It's already connected. Yeah. Let me see.\n\nYep. It's getting now. Okay. Now it's asking me. I've been just logging in now.\n\nOkay. Now it's asking me select your region and time zone, then universal. So the time zone. Okay. Here, it's asking me to select the connection type.\n\nP PPTP. Is that the one? PPOE. Yeah. This is p p p p p o e.\n\nOkay. Next. The username? The one you send me on the message? Copy.\n\nEmail. It's an email address. Okay. And the password I don't think I can copy this password. I have to maybe Alrighty.\n\nNext. Now it says network name. So I can choose any name. Yeah? Okay.\n\nSkip. It doesn't actually show me skip. Can I it says next? I'll just put something 2026. And and then the password, there's the Wi Fi password I want.\n\nYeah? Yeah. 2026. Alrighty. And then next.\n\nOkay. Wireless setting has been changed. Please reconnect the router and continue the setup. Okay. Connected.\n\nIt says connected on top. So what should I do now? Sorry. It says that it's connected. It says wireless setting has been changed.\n\nPlease reconnect the router and continue the setup. And it says okay. So it's it's it's not connected or what? Oh, shoot me. So what do I do now?\n\nPlease reconnect the yeah. It says wireless setting has been changed. Please reconnect the router and continue the setup. So I have to do this again? Or alright.\n\nUh-huh. Oh, okay. I got it. Yeah. It's actually the Wi Fi is gone.\n\nIt's not being connected there to the Wi Fi. Okay. So so so what do I do now? Sorry. I'm just a bit confused.\n\nOkay. Oh, okay. So Yeah. The the Wi Fi is actually showing now PCD, the one I put. Let's see if it's gonna work.\n\nTwo. Yeah. I just logged in to the name to the Wi Fi. Okay. Okay.\n\nPerfect. Oh, okay. So the Internet does not come now. Yeah? I have to do the setup again?\n\nOh, really? Okay. Let me see. No. I'm just setting up.\n\nI just put the the address again. The the IP address now on the yeah. Yeah. So, basically, it says I I just put in the new password and all that. And now they say, yeah, your local passport.\n\nIt says they asked me Yeah. I'll I'll not change it again. I didn't know. I thought they asked me for the Internet password. The local password.\n\nI already only one device can log in at a time. Do you want to continue and force the other to log off? Yeah. Log in. Oh my god.\n\nThere's no Internet connection. I don't know why. Because I logged into that name, the one I created. Is that why? But now it's something wrong.\n\nYeah. Still flying. Maybe I'm just gonna turn turn off the modem. Yeah. Well, what's your this is your phone number?\n\nOkay. Just this call. And then oh, what was your name? Sorry. Okay.\n\nOkay. Maureen, can you would I be able to put the on the line? Because I just wanna connect this one really badly. Is it okay if you stay on the line, please? Because I have to explain everything in the beginning and all that, you know.\n\nIt's got just to yeah. I I just plugged in the rack and it should be should give me one one minute. It should turn off. Thank you. Appreciate it.\n\nThank you. Yeah. It's actually reset back to the old name now. And it's it's con I think it's trying to connect to the old name. Oh, perfect.\n\nYeah. It's it's connected to the WiFi then. The green light's still flashing on the modem. Yeah. Perfect.\n\nYeah. Yeah. It's totally connected. Yeah. It's connected now.\n\nYeah. Okay. Yep. Perfect. I'll just go to the browser now.\n\nOkay. Create an administrator password. I'm just gonna create a password. It's not asking me for the username. It's asking me for the for the password.\n\nAdministrator. Create an Administrator password. Let's yeah. Yeah. Yeah.\n\nOf course. Of course. So it's not loading for some reason. I don't know why. I'm just gonna refresh it.\n\nYes. It is very slow. Why is it like that? Is it from the Wi Fi? I don't know.\n\nYeah. Yeah. It said the password. I said yes, and it's still loading. It's very slow.\n\nYeah. Yeah. It's still connected with that. I just tried to go to the browser, and then I entered that one. After that, they asked me for the password, then I put the password, and then after that, it's not loading.\n\nI don't know. Yeah. I I just tried to refresh it. Now it's going back to white, like a blank page, pretty much. I'm I'm just gonna try to do it again.\n\nOkay. Yeah. It's asked me for the password. Okay. Let's get started.\n\nOkay. Now it's loading. Yep. It shows universal testing. It's asking me for the 10 card zone.\n\nOkay. PPPOE. Next. And then user load. Copy.\n\nThe password. Mhmm. Alright. Next. Okay.\n\nHere is where we messed up. So I'll just say next instead of putting anything there. Personalized wire wireless settings. I'll just say next. Okay.\n\nIt says the field is required. Network name. Network name. Only the network name, I think we have to put. You I don't know.\n\nYou want me to put a name? Or okay. Okay. Leave the password. Okay.\n\nSo just any any name. Yeah? Okay. 2026. And then next.\n\nOkay. The field is required. It's for the password. They asked me to also put the there is also an option here. It says add each band separately.\n\nOkay. So you want me to put another password? Because that's the what that yeah. The previous one. I will put that the same one.\n\nYep. Okay. Yeah. I put exactly the same one. But the the name is different.\n\nIt's not the other one was Mercury's. This one is a different one. Okay. Next. Same thing.\n\nIt's came back. It says wireless setting has been changed. Please reconnect the router and continue the setup. No. It just says connected.\n\nOkay. Oh, okay. Connection test. Sorry. I just pressed connection test.\n\nNo. It's testing the connection. Yep. Testing the Internet connection. It may take several second.\n\nPlease wait. Enjoy network. Yeah. Yeah. It's just loading at the moment.\n\nOh, perfect. That's good. Yeah. Perfect. Thank you for your help.\n\nSorry to keep you on hold. Alright. Thank you so much. Appreciate it. Oh, really?\n\nOh, hopefully, that is not oh, okay. Yeah. No. The router is a brand new. It's no no.\n\nIt shouldn't be any any issue, to be honest. It's a brand new. It's never been connected. Okay. There is no Internet.\n\nThere's no Internet connection. Oops. The Internet connection is set up success. It's not is not set up successful. Make sure all cables are properly connected.\n\nClick back to set up and verify the Internet connection information. Connect our technical support if there is a problem exist. Yeah. The the PPP? What's that?\n\nAlright. Yeah. Back to setup. Okay. Yep.\n\nYep. Oh, okay. I'll I'll just go and update it. So the just to double check, the the username is the l n and then hyphen or125294@linennetworks.au. Yep.\n\nAnd the password is it says AIRLN, OR12125294ORD. Yeah. Basically, I just copied and pasted that one from the message I got. To yeah. Yeah.\n\nYeah. I'm I'm I'm suspecting there is something not plugged in properly in the wall or something. Maybe I didn't know how to plug in something. I'm not sure. Yeah.\n\nIt's loading. That's the connection test. It's loading. Yeah. It says no Internet connection.\n\nAnd there is two options. They tell me try again, back to setup, or skip. Yeah. Yeah. Sure.\n\nYeah. Yeah. Sure. Sure. Do you want me to send you pictures or you're gonna oh, okay.\n\nOkay. No problem. Sounds good. Thank you. Bye bye.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.02859492227435112},{"text":"Zach speaking.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.034214130602777004},{"text":"Oh, perfect.","start":12.48,"end":13.555,"sentiment":"positive","sentiment_score":0.7098931670188904},{"text":"Thank you.","start":13.775001,"end":14.595,"sentiment":"positive","sentiment_score":0.5114037543535233},{"text":"Correct.","start":20.255001,"end":20.655,"sentiment":"neutral","sentiment_score":0.15687915682792664}],"sentiment":"positive","sentiment_score":0.3370620228815824,"num_words":8,"start":1.28,"end":20.655},{"sentences":[{"text":"Yes.","start":20.655,"end":21.155,"sentiment":"neutral","sentiment_score":0.1267348825931549},{"text":"Yeah.","start":27.695,"end":28.195,"sentiment":"neutral","sentiment_score":0.059685759246349335},{"text":"Yes.","start":28.99,"end":29.31,"sentiment":"neutral","sentiment_score":0.10070724785327911},{"text":"Correct.","start":29.31,"end":29.710001,"sentiment":"neutral","sentiment_score":0.14491793513298035},{"text":"Yeah.","start":29.710001,"end":30.210001,"sentiment":"neutral","sentiment_score":0.13485682010650635}],"sentiment":"neutral","sentiment_score":0.11338052898645401,"num_words":5,"start":20.655,"end":30.210001},{"sentences":[{"text":"Yeah.","start":36.03,"end":36.35,"sentiment":"neutral","sentiment_score":0.03357170522212982},{"text":"I received I'm just trying to connect the things now.","start":36.35,"end":39.65,"sentiment":"neutral","sentiment_score":-0.03295468240976333},{"text":"I'm just not quite sure about the cables and all that.","start":40.03,"end":44.705,"sentiment":"neutral","sentiment_score":-0.2078326019373807},{"text":"So I'm just trying to do yeah.","start":44.705,"end":54.385002,"sentiment":"neutral","sentiment_score":-0.040889937696712356},{"text":"I've got every all the cables and all that connected.","start":54.385002,"end":56.885002,"sentiment":"neutral","sentiment_score":0.03481639176607132}],"sentiment":"neutral","sentiment_score":-0.06462049708725551,"num_words":39,"start":36.03,"end":56.885002},{"sentences":[{"text":"I turned on the I turned already the yeah.","start":57.260002,"end":64.22,"sentiment":"neutral","sentiment_score":0.03905123389429516},{"text":"I turned on the router and everything, but, yeah, everything seems to be working fine.","start":64.22,"end":71.165,"sentiment":"neutral","sentiment_score":0.13509242584307987},{"text":"Yeah.","start":74.265,"end":74.765,"sentiment":"neutral","sentiment_score":-0.02616332285106182},{"text":"Not sure where the issue is to be.","start":78.185,"end":80.525,"sentiment":"neutral","sentiment_score":-0.17304008081555367},{"text":"There is a green light on the router.","start":86.99,"end":88.77,"sentiment":"neutral","sentiment_score":-0.07728852983564138}],"sentiment":"neutral","sentiment_score":0.008513543527664208,"num_words":41,"start":57.260002,"end":88.77},{"sentences":[{"text":"Yeah.","start":97.075005,"end":97.475006,"sentiment":"neutral","sentiment_score":0.016144175082445145},{"text":"Correct.","start":97.475006,"end":97.875,"sentiment":"neutral","sentiment_score":0.02010985277593136},{"text":"There is a w a n.","start":97.875,"end":100.115005,"sentiment":"neutral","sentiment_score":0.0014248416603853304},{"text":"Is that the white one goes there?","start":100.115005,"end":101.795006,"sentiment":"neutral","sentiment_score":-0.008025563987238067},{"text":"Yeah?","start":101.795006,"end":102.035,"sentiment":"neutral","sentiment_score":-0.006301366724073887}],"sentiment":"neutral","sentiment_score":-0.0011048273008782417,"num_words":16,"start":97.075005,"end":102.035},{"sentences":[{"text":"Or the yellow one goes there?","start":102.035,"end":103.575005,"sentiment":"neutral","sentiment_score":-0.004119564934323232},{"text":"The yellow cable goes into the white w a n.","start":116.75,"end":120.27,"sentiment":"neutral","sentiment_score":-0.0033918320201337337},{"text":"Yeah?","start":120.27,"end":120.75,"sentiment":"neutral","sentiment_score":-0.0038926294073462486},{"text":"White?","start":120.75,"end":121.25,"sentiment":"neutral","sentiment_score":-0.007808125577867031},{"text":"Okay.","start":124.854996,"end":125.354996,"sentiment":"neutral","sentiment_score":-0.011205334216356276}],"sentiment":"neutral","sentiment_score":-0.004291673632044541,"num_words":19,"start":102.035,"end":125.354996},{"sentences":[{"text":"Because oh, okay.","start":125.494995,"end":127.655,"sentiment":"neutral","sentiment_score":-0.04638384158412615},{"text":"I I must have plugged into the wrong thing.","start":127.655,"end":130.235,"sentiment":"neutral","sentiment_score":-0.13323022590743172},{"text":"Just one second.","start":131.655,"end":132.715,"sentiment":"neutral","sentiment_score":-0.08664458990097046},{"text":"Okay.","start":151.855,"end":152.355,"sentiment":"neutral","sentiment_score":-0.01216893084347248},{"text":"Now the now I plugged in the yellow one into the lane, and it's flashing, the green flashing.","start":152.575,"end":160.11499,"sentiment":"neutral","sentiment_score":-0.008364553252855936}],"sentiment":"neutral","sentiment_score":-0.05179082991226631,"num_words":34,"start":125.494995,"end":160.11499},{"sentences":[{"text":"Okay.","start":189.345,"end":189.845,"sentiment":"neutral","sentiment_score":0.076260045170784},{"text":"So now because I'm actually on my phone.","start":189.985,"end":194.7,"sentiment":"neutral","sentiment_score":0.08089622436091304},{"text":"I just went to log in to my router using yeah.","start":194.7,"end":204.3,"sentiment":"neutral","sentiment_score":0.08304950467903506},{"text":"My device is connected to the router.","start":204.3,"end":206.48,"sentiment":"neutral","sentiment_score":0.023093942552804947},{"text":"Oh, okay.","start":213.365,"end":214.005,"sentiment":"neutral","sentiment_score":-0.09571973606944084}],"sentiment":"neutral","sentiment_score":0.05542043162959403,"num_words":29,"start":189.345,"end":214.005},{"sentences":[{"text":"Yeah.","start":214.005,"end":214.325,"sentiment":"neutral","sentiment_score":-0.12146753817796709},{"text":"There's there's something wrong with your hardware connection.","start":214.325,"end":217.065,"sentiment":"negative","sentiment_score":-0.4383017532527447},{"text":"Please make sure.","start":217.365,"end":218.425,"sentiment":"neutral","sentiment_score":-0.26827581723531085},{"text":"Okay.","start":218.88501,"end":219.38501,"sentiment":"neutral","sentiment_score":-0.068276546895504},{"text":"So okay.","start":221.25,"end":222.55,"sentiment":"neutral","sentiment_score":-0.02226268593221903}],"sentiment":"neutral","sentiment_score":-0.3030340623110533,"num_words":15,"start":214.005,"end":222.55},{"sentences":[{"text":"Yep.","start":222.61,"end":223.11,"sentiment":"neutral","sentiment_score":-0.015463161282241344},{"text":"So what do I have to do?","start":223.73001,"end":224.93001,"sentiment":"neutral","sentiment_score":-0.08908966928720474},{"text":"Sorry again.","start":224.93001,"end":225.75,"sentiment":"neutral","sentiment_score":-0.22631996870040894},{"text":"Sorry.","start":236.435,"end":236.935,"sentiment":"neutral","sentiment_score":-0.1640680730342865},{"text":"What what what do I have to do?","start":237.235,"end":238.935,"sentiment":"neutral","sentiment_score":-0.10681074485182762}],"sentiment":"neutral","sentiment_score":-0.11106762187065262,"num_words":19,"start":222.61,"end":238.935},{"sentences":[{"text":"There there they say there is no Internet connection.","start":251.15,"end":253.54999,"sentiment":"neutral","sentiment_score":-0.16970923584368494},{"text":"That's what it says.","start":253.54999,"end":254.53,"sentiment":"neutral","sentiment_score":-0.1053578294813633},{"text":"Okay.","start":265.22998,"end":265.72998,"sentiment":"neutral","sentiment_score":0.04393203556537628},{"text":"Yeah.","start":266.245,"end":266.48502,"sentiment":"neutral","sentiment_score":0.060447096824646},{"text":"It's actually connected to the Wi Fi, to the to the router.","start":266.48502,"end":271.145,"sentiment":"neutral","sentiment_score":0.06516732989499967}],"sentiment":"neutral","sentiment_score":-0.039349161088466644,"num_words":27,"start":251.15,"end":271.145},{"sentences":[{"text":"So yeah.","start":273.765,"end":274.565,"sentiment":"neutral","sentiment_score":0.040967999026179314},{"text":"Well, I'm I'm just using my phone.","start":274.565,"end":278.745,"sentiment":"neutral","sentiment_score":-0.0016704989331109185},{"text":"Okay.","start":290.12,"end":290.62,"sentiment":"neutral","sentiment_score":0.03185276687145233},{"text":"Yeah.","start":292.44,"end":292.76,"sentiment":"neutral","sentiment_score":0.019825536757707596},{"text":"So basically, what do you mean by connected?","start":292.76,"end":295.555,"sentiment":"neutral","sentiment_score":-0.004868072574026883}],"sentiment":"neutral","sentiment_score":0.004367169924080372,"num_words":19,"start":273.765,"end":295.555},{"sentences":[{"text":"Sorry.","start":295.555,"end":295.955,"sentiment":"neutral","sentiment_score":-0.13685905933380127},{"text":"I I just don't get it.","start":295.955,"end":297.235,"sentiment":"neutral","sentiment_score":-0.20309540132681528},{"text":"Like, what do you mean by connect?","start":297.235,"end":298.69498,"sentiment":"neutral","sentiment_score":-0.0802413821220398},{"text":"Yeah.","start":305.79498,"end":306.115,"sentiment":"neutral","sentiment_score":-0.02613198012113571},{"text":"It says there is a tick.","start":306.115,"end":307.31497,"sentiment":"neutral","sentiment_score":-0.03374896012246609}],"sentiment":"neutral","sentiment_score":-0.10217842300023351,"num_words":21,"start":295.555,"end":307.31497},{"sentences":[{"text":"When I go to the Wi Fi, there is a tick next to the Mercury's.","start":307.31497,"end":311.25,"sentiment":"neutral","sentiment_score":-0.02298801578581333},{"text":"It says tick to it.","start":311.39,"end":312.93002,"sentiment":"neutral","sentiment_score":-0.028276137262582778},{"text":"Yeah.","start":313.31003,"end":313.63,"sentiment":"neutral","sentiment_score":0.018250977620482445},{"text":"It's pretty much connected.","start":313.63,"end":314.77002,"sentiment":"neutral","sentiment_score":0.031124361790716648},{"text":"Yeah.","start":322.91,"end":323.41,"sentiment":"neutral","sentiment_score":0.05129692330956459}],"sentiment":"neutral","sentiment_score":-0.011236752884892317,"num_words":26,"start":307.31497,"end":323.41},{"sentences":[{"text":"Yep.","start":334.23502,"end":334.73502,"sentiment":"neutral","sentiment_score":0.020529797300696373},{"text":"That yeah.","start":334.795,"end":335.515,"sentiment":"neutral","sentiment_score":0.04671041667461395},{"text":"That's the one, actually.","start":335.515,"end":336.475,"sentiment":"neutral","sentiment_score":0.0006511276587843895},{"text":"I typed in, and then I pressed enter on that one.","start":336.475,"end":341.63998,"sentiment":"neutral","sentiment_score":0.006150684404102239},{"text":"I and then after that, I log in.","start":342.25998,"end":345.87997,"sentiment":"neutral","sentiment_score":0.0053535280749201775}],"sentiment":"neutral","sentiment_score":0.008732342089597996,"num_words":26,"start":334.23502,"end":345.87997},{"sentences":[{"text":"Oh, okay.","start":360.25497,"end":360.895,"sentiment":"neutral","sentiment_score":0.10295234620571136},{"text":"Sure.","start":360.895,"end":361.215,"sentiment":"neutral","sentiment_score":0.08767309784889221},{"text":"Sure.","start":361.215,"end":361.715,"sentiment":"neutral","sentiment_score":0.06802010536193848},{"text":"Yes.","start":536.0,"end":536.32,"sentiment":"neutral","sentiment_score":0.0872376412153244},{"text":"Hello?","start":536.32,"end":536.82,"sentiment":"neutral","sentiment_score":0.0745549350976944}],"sentiment":"neutral","sentiment_score":0.08723174532254536,"num_words":6,"start":360.25497,"end":536.82},{"sentences":[{"text":"Yes.","start":556.525,"end":556.89,"sentiment":"neutral","sentiment_score":0.02237381227314472},{"text":"Yeah.","start":556.97003,"end":557.29004,"sentiment":"neutral","sentiment_score":0.01987528055906296},{"text":"Basically, I've entered the IP address and it's just the now it's loading.","start":557.29004,"end":567.31,"sentiment":"neutral","sentiment_score":0.02774450132766595},{"text":"And I Yeah.","start":568.89,"end":572.96497,"sentiment":"neutral","sentiment_score":0.013362879554430643},{"text":"Yeah.","start":572.96497,"end":573.20496,"sentiment":"neutral","sentiment_score":0.030599823221564293}],"sentiment":"neutral","sentiment_score":0.02492716168298533,"num_words":19,"start":556.525,"end":573.20496},{"sentences":[{"text":"Correct.","start":573.20496,"end":573.52496,"sentiment":"neutral","sentiment_score":0.0520956888794899},{"text":"I put the username and everything.","start":573.52496,"end":576.58496,"sentiment":"neutral","sentiment_score":0.018527317481736343},{"text":"And now it says Internet.","start":576.64496,"end":578.805,"sentiment":"neutral","sentiment_score":-0.10729528069496155},{"text":"Something is wrong with the hardware connection.","start":578.805,"end":581.065,"sentiment":"negative","sentiment_score":-0.40529151260852814},{"text":"Please try the following.","start":581.20496,"end":582.505,"sentiment":"neutral","sentiment_score":-0.06621911097317934}],"sentiment":"neutral","sentiment_score":-0.1510927757329267,"num_words":23,"start":573.20496,"end":582.505},{"sentences":[{"text":"Make sure that the ether Ethernet cable is securely and properly connected to the Internet ports.","start":582.96497,"end":591.68,"sentiment":"neutral","sentiment_score":-0.021760783391073346},{"text":"Try another ether Ethernet cable.","start":592.86,"end":596.48,"sentiment":"neutral","sentiment_score":-0.014676173403859138},{"text":"Yeah.","start":607.46497,"end":607.96497,"sentiment":"neutral","sentiment_score":-0.03623228147625923},{"text":"It says if the problem persists, reset your router.","start":608.26495,"end":612.31,"sentiment":"neutral","sentiment_score":-0.2765413953198327},{"text":"Reboot or reset your router.","start":612.44995,"end":614.31,"sentiment":"neutral","sentiment_score":-0.13452388644218444}],"sentiment":"neutral","sentiment_score":-0.10053549091228181,"num_words":36,"start":582.96497,"end":614.31},{"sentences":[{"text":"Yeah.","start":618.05,"end":618.44995,"sentiment":"neutral","sentiment_score":0.08279488980770111},{"text":"It's a brand new I just purchased it.","start":618.44995,"end":620.13,"sentiment":"neutral","sentiment_score":0.11888806195929646},{"text":"Yeah.","start":620.13,"end":620.63,"sentiment":"neutral","sentiment_score":0.1012379229068756},{"text":"Hello?","start":685.32495,"end":685.805,"sentiment":"neutral","sentiment_score":0.03384069353342056},{"text":"Hi.","start":685.805,"end":686.305,"sentiment":"neutral","sentiment_score":0.07067446410655975}],"sentiment":"neutral","sentiment_score":0.1033043721690774,"num_words":12,"start":618.05,"end":686.305},{"sentences":[{"text":"Yeah.","start":694.73,"end":695.05,"sentiment":"neutral","sentiment_score":0.07036909461021423},{"text":"The yellow cable is corrected to the w a n.","start":695.05,"end":697.93,"sentiment":"neutral","sentiment_score":-0.02951993327587843},{"text":"I just reset the the the router now just to see if it's gonna do anything because I've switched couple of cables around.","start":697.93,"end":705.47,"sentiment":"neutral","sentiment_score":-0.11834162878601448},{"text":"I messed up with the cable a little bit.","start":705.85,"end":708.075,"sentiment":"negative","sentiment_score":-0.5075362126032511},{"text":"Yeah.","start":709.435,"end":709.91504,"sentiment":"neutral","sentiment_score":-0.02157963439822197}],"sentiment":"neutral","sentiment_score":-0.17127484654669056,"num_words":44,"start":694.73,"end":709.91504},{"sentences":[{"text":"So, hopefully, that shoots.","start":709.91504,"end":711.53503,"sentiment":"neutral","sentiment_score":0.0002823835238814354},{"text":"Yes.","start":724.42,"end":724.92,"sentiment":"neutral","sentiment_score":0.15219368040561676},{"text":"It's white on the router.","start":726.66,"end":728.18,"sentiment":"neutral","sentiment_score":0.07666809335350991},{"text":"It's orange.","start":728.18,"end":728.92,"sentiment":"neutral","sentiment_score":0.048970445059239864},{"text":"And now even flashing, I'll just wait for it to for a minute or two just for just to be stable.","start":731.06,"end":738.465,"sentiment":"neutral","sentiment_score":0.19506134624992097}],"sentiment":"neutral","sentiment_score":0.1433603891707731,"num_words":33,"start":709.91504,"end":738.465},{"sentences":[{"text":"Sorry.","start":879.965,"end":880.365,"sentiment":"neutral","sentiment_score":-0.017364511266350746},{"text":"What was the the number again?","start":880.365,"end":882.625,"sentiment":"neutral","sentiment_score":-0.015444742515683174},{"text":"One nine?","start":882.685,"end":883.585,"sentiment":"neutral","sentiment_score":0.0025908479001373053},{"text":"Oh, yes.","start":893.085,"end":893.79,"sentiment":"neutral","sentiment_score":0.03594231978058815},{"text":"Yeah.","start":894.26996,"end":894.76996,"sentiment":"neutral","sentiment_score":0.013964412733912468}],"sentiment":"neutral","sentiment_score":-0.001583518188757201,"num_words":12,"start":879.965,"end":894.76996},{"sentences":[{"text":"Find it.","start":927.62006,"end":927.94,"sentiment":"neutral","sentiment_score":-0.012433232739567757},{"text":"It's one nine two one six eight one oh, shit.","start":927.94,"end":933.72003,"sentiment":"neutral","sentiment_score":-0.035013335198163985},{"text":"So it's it's only one cable that goes into the router.","start":939.035,"end":942.315,"sentiment":"neutral","sentiment_score":-0.035860840739174324},{"text":"The yellow cable what?","start":942.315,"end":943.775,"sentiment":"neutral","sentiment_score":-0.040507915895432234},{"text":"There's only one cable that goes inside the router, which is the yellow cable?","start":947.85004,"end":952.03,"sentiment":"neutral","sentiment_score":-0.04740809316613844}],"sentiment":"neutral","sentiment_score":-0.03890765935364293,"num_words":41,"start":927.62006,"end":952.03},{"sentences":[{"text":"Yeah.","start":953.85004,"end":954.35004,"sentiment":"neutral","sentiment_score":-0.006542125716805458},{"text":"The one port, which is the w a n.","start":956.41003,"end":958.73004,"sentiment":"neutral","sentiment_score":-0.006969352977143394},{"text":"Yeah?","start":958.73004,"end":959.23004,"sentiment":"neutral","sentiment_score":-0.008551083505153656},{"text":"Okay.","start":960.57,"end":961.05,"sentiment":"neutral","sentiment_score":0.009187089279294014},{"text":"Right.","start":961.05,"end":961.53,"sentiment":"neutral","sentiment_score":0.0020906366407871246}],"sentiment":"neutral","sentiment_score":-0.005118435392012963,"num_words":13,"start":953.85004,"end":961.53},{"sentences":[{"text":"Okay.","start":961.53,"end":962.03,"sentiment":"neutral","sentiment_score":-0.023219328373670575},{"text":"Yeah.","start":963.795,"end":964.195,"sentiment":"neutral","sentiment_score":-0.0647759735584259},{"text":"It's at the moment, it's loading, but it's it's a bit too slow.","start":964.195,"end":968.915,"sentiment":"neutral","sentiment_score":-0.3177630419914539},{"text":"I don't know because I reset the the modem.","start":968.915,"end":971.495,"sentiment":"negative","sentiment_score":-0.39535970489184064},{"text":"I'm not sure.","start":971.555,"end":972.375,"sentiment":"neutral","sentiment_score":-0.2617960373560588}],"sentiment":"neutral","sentiment_score":-0.3171311223672496,"num_words":27,"start":961.53,"end":972.375},{"sentences":[{"text":"Let me check that, actually.","start":980.1,"end":981.88,"sentiment":"neutral","sentiment_score":-0.016033784300088883},{"text":"Yeah.","start":982.33997,"end":982.66,"sentiment":"neutral","sentiment_score":-0.0032208282500505447},{"text":"It's already connected.","start":982.66,"end":983.88,"sentiment":"neutral","sentiment_score":-0.036350950288275875},{"text":"Yeah.","start":987.69995,"end":988.01996,"sentiment":"neutral","sentiment_score":0.022529955953359604},{"text":"Let me see.","start":988.01996,"end":988.92,"sentiment":"neutral","sentiment_score":0.030079844718178112}],"sentiment":"neutral","sentiment_score":-0.006128700808263742,"num_words":13,"start":980.1,"end":988.92},{"sentences":[{"text":"Yep.","start":998.15497,"end":998.475,"sentiment":"neutral","sentiment_score":0.08031599968671799},{"text":"It's getting now.","start":998.475,"end":999.83496,"sentiment":"neutral","sentiment_score":0.08549920966227849},{"text":"Okay.","start":999.83496,"end":1000.315,"sentiment":"neutral","sentiment_score":0.058510396629571915},{"text":"Now it's asking me.","start":1000.315,"end":1001.77496,"sentiment":"neutral","sentiment_score":0.033664039336144924},{"text":"I've been just logging in now.","start":1035.33,"end":1037.03,"sentiment":"neutral","sentiment_score":0.0335874076311787}],"sentiment":"neutral","sentiment_score":0.04876697522898515,"num_words":15,"start":998.15497,"end":1037.03},{"sentences":[{"text":"Okay.","start":1041.65,"end":1042.0499,"sentiment":"neutral","sentiment_score":0.03637028485536575},{"text":"Now it's asking me select your region and time zone, then universal.","start":1042.0499,"end":1047.865,"sentiment":"neutral","sentiment_score":0.02770155497516195},{"text":"So the time zone.","start":1050.4049,"end":1051.705,"sentiment":"neutral","sentiment_score":0.01803556503728032},{"text":"Okay.","start":1070.67,"end":1070.99,"sentiment":"neutral","sentiment_score":0.025040149688720703},{"text":"Here, it's asking me to select the connection type.","start":1070.99,"end":1073.73,"sentiment":"neutral","sentiment_score":0.0160159007128742}],"sentiment":"neutral","sentiment_score":0.02259683188188959,"num_words":27,"start":1041.65,"end":1073.73},{"sentences":[{"text":"P PPTP.","start":1073.925,"end":1076.9851,"sentiment":"neutral","sentiment_score":0.006456654984503985},{"text":"Is that the one?","start":1077.365,"end":1078.3451,"sentiment":"neutral","sentiment_score":0.007805012399330735},{"text":"PPOE.","start":1081.685,"end":1082.185,"sentiment":"neutral","sentiment_score":-0.002411366906017065},{"text":"Yeah.","start":1082.7251,"end":1083.045,"sentiment":"neutral","sentiment_score":-0.001618262380361557},{"text":"This is p p p p p o e.","start":1083.045,"end":1085.9451,"sentiment":"neutral","sentiment_score":0.016192369680437777}],"sentiment":"neutral","sentiment_score":0.01093147396493484,"num_words":17,"start":1073.925,"end":1085.9451},{"sentences":[{"text":"Okay.","start":1086.9651,"end":1087.4651,"sentiment":"neutral","sentiment_score":0.02443889155983925},{"text":"Next.","start":1087.525,"end":1088.025,"sentiment":"neutral","sentiment_score":0.012515304610133173},{"text":"The username?","start":1089.0,"end":1089.8201,"sentiment":"neutral","sentiment_score":0.017152099404484034},{"text":"The one you send me on the message?","start":1091.56,"end":1093.42,"sentiment":"neutral","sentiment_score":0.014952095691114664},{"text":"Copy.","start":1100.4401,"end":1100.84,"sentiment":"neutral","sentiment_score":0.05954739078879357}],"sentiment":"neutral","sentiment_score":0.01926327317666549,"num_words":13,"start":1086.9651,"end":1100.84},{"sentences":[{"text":"Email.","start":1100.84,"end":1101.16,"sentiment":"neutral","sentiment_score":0.051478758454322815},{"text":"It's an email address.","start":1101.16,"end":1102.38,"sentiment":"neutral","sentiment_score":0.044504362158477306},{"text":"Okay.","start":1105.225,"end":1105.545,"sentiment":"neutral","sentiment_score":0.002384769730269909},{"text":"And the password I don't think I can copy this password.","start":1105.545,"end":1119.35,"sentiment":"neutral","sentiment_score":-0.2166727821935307},{"text":"I have to maybe Alrighty.","start":1120.83,"end":1132.135,"sentiment":"neutral","sentiment_score":-0.08227131217718124}],"sentiment":"neutral","sentiment_score":-0.11649437219073827,"num_words":22,"start":1100.84,"end":1132.135},{"sentences":[{"text":"Next.","start":1132.135,"end":1132.635,"sentiment":"neutral","sentiment_score":-0.0053920382633805275},{"text":"Now it says network name.","start":1134.375,"end":1136.9551,"sentiment":"neutral","sentiment_score":-0.0013330820947885513},{"text":"So I can choose any name.","start":1139.015,"end":1140.2151,"sentiment":"neutral","sentiment_score":0.012234098898867765},{"text":"Yeah?","start":1140.2151,"end":1140.7151,"sentiment":"neutral","sentiment_score":-0.012755650095641611},{"text":"Okay.","start":1148.44,"end":1148.94,"sentiment":"neutral","sentiment_score":-0.028390690684318542}],"sentiment":"neutral","sentiment_score":0.0014429145625659398,"num_words":14,"start":1132.135,"end":1148.94},{"sentences":[{"text":"Skip.","start":1149.08,"end":1149.58,"sentiment":"neutral","sentiment_score":-0.02870563045144081},{"text":"It doesn't actually show me skip.","start":1151.4,"end":1153.74,"sentiment":"neutral","sentiment_score":-0.12661042685310045},{"text":"Can I it says next?","start":1153.88,"end":1158.7,"sentiment":"neutral","sentiment_score":-0.06654255092144012},{"text":"I'll just put something 2026.","start":1158.76,"end":1161.82,"sentiment":"neutral","sentiment_score":-0.024872412160038947},{"text":"And and then the password, there's the Wi Fi password I want.","start":1163.6649,"end":1166.465,"sentiment":"neutral","sentiment_score":0.010817670573790869}],"sentiment":"neutral","sentiment_score":-0.038470033106618916,"num_words":29,"start":1149.08,"end":1166.465},{"sentences":[{"text":"Yeah?","start":1166.465,"end":1166.965,"sentiment":"neutral","sentiment_score":0.005830826237797737},{"text":"Yeah.","start":1169.6649,"end":1169.9049,"sentiment":"neutral","sentiment_score":0.012373102828860285},{"text":"2026.","start":1169.9049,"end":1171.205,"sentiment":"neutral","sentiment_score":0.01258435659110546},{"text":"Alrighty.","start":1174.7849,"end":1175.2849,"sentiment":"neutral","sentiment_score":0.08339852094650269},{"text":"And then next.","start":1175.5049,"end":1178.26,"sentiment":"neutral","sentiment_score":0.031458145628372826}],"sentiment":"neutral","sentiment_score":0.02979446335562638,"num_words":7,"start":1166.465,"end":1178.26},{"sentences":[{"text":"Okay.","start":1180.3999,"end":1180.88,"sentiment":"neutral","sentiment_score":0.009949252009391785},{"text":"Wireless setting has been changed.","start":1180.88,"end":1184.0199,"sentiment":"neutral","sentiment_score":-0.0402776762843132},{"text":"Please reconnect the router and continue the setup.","start":1184.24,"end":1187.7799,"sentiment":"neutral","sentiment_score":-0.03019500826485455},{"text":"Okay.","start":1193.865,"end":1194.025,"sentiment":"neutral","sentiment_score":0.007321640849113464},{"text":"Connected.","start":1194.025,"end":1194.525,"sentiment":"neutral","sentiment_score":0.002920522354543209}],"sentiment":"neutral","sentiment_score":-0.026422314520459622,"num_words":16,"start":1180.3999,"end":1194.525},{"sentences":[{"text":"It says connected on top.","start":1194.665,"end":1196.285,"sentiment":"neutral","sentiment_score":-0.01805015206336975},{"text":"So what should I do now?","start":1215.61,"end":1217.15,"sentiment":"neutral","sentiment_score":-0.05833944740394751},{"text":"Sorry.","start":1234.85,"end":1235.1699,"sentiment":"neutral","sentiment_score":-0.1733878254890442},{"text":"It says that it's connected.","start":1235.1699,"end":1236.63,"sentiment":"neutral","sentiment_score":-0.13872657716274261},{"text":"It says wireless setting has been changed.","start":1236.69,"end":1239.11,"sentiment":"neutral","sentiment_score":-0.09806621819734573}],"sentiment":"neutral","sentiment_score":-0.0830738201426963,"num_words":24,"start":1194.665,"end":1239.11},{"sentences":[{"text":"Please reconnect the router and continue the setup.","start":1239.33,"end":1242.3099,"sentiment":"neutral","sentiment_score":-0.07294312305748463},{"text":"And it says okay.","start":1242.7699,"end":1252.415,"sentiment":"neutral","sentiment_score":-0.09785816632211208},{"text":"So it's it's it's not connected or what?","start":1252.555,"end":1255.055,"sentiment":"neutral","sentiment_score":-0.1283864537253976},{"text":"Oh, shoot me.","start":1260.38,"end":1261.42,"sentiment":"neutral","sentiment_score":-0.055108909805615745},{"text":"So what do I do now?","start":1261.42,"end":1262.8,"sentiment":"neutral","sentiment_score":-0.05941638102134069}],"sentiment":"neutral","sentiment_score":-0.08703083776194474,"num_words":29,"start":1239.33,"end":1262.8},{"sentences":[{"text":"Please reconnect the yeah.","start":1263.82,"end":1266.78,"sentiment":"neutral","sentiment_score":-0.03539503272622824},{"text":"It says wireless setting has been changed.","start":1266.78,"end":1268.78,"sentiment":"neutral","sentiment_score":-0.048994213342666626},{"text":"Please reconnect the router and continue the setup.","start":1268.78,"end":1272.08,"sentiment":"neutral","sentiment_score":-0.020348425023257732},{"text":"So I have to do this again?","start":1277.5349,"end":1279.0549,"sentiment":"neutral","sentiment_score":-0.07576403873307365},{"text":"Or alright.","start":1279.0549,"end":1284.9149,"sentiment":"neutral","sentiment_score":0.01886402629315853}],"sentiment":"neutral","sentiment_score":-0.040712401536958556,"num_words":28,"start":1263.82,"end":1284.9149},{"sentences":[{"text":"Uh-huh.","start":1304.995,"end":1305.495,"sentiment":"neutral","sentiment_score":-0.06741330027580261},{"text":"Oh, okay.","start":1306.035,"end":1306.995,"sentiment":"neutral","sentiment_score":-0.04209526814520359},{"text":"I got it.","start":1306.995,"end":1307.735,"sentiment":"neutral","sentiment_score":-0.03545835862557093},{"text":"Yeah.","start":1308.035,"end":1308.355,"sentiment":"neutral","sentiment_score":-0.09724099934101103},{"text":"It's actually the Wi Fi is gone.","start":1308.355,"end":1310.035,"sentiment":"neutral","sentiment_score":-0.2693096931491579}],"sentiment":"neutral","sentiment_score":-0.1600276974162885,"num_words":14,"start":1304.995,"end":1310.035},{"sentences":[{"text":"It's not being connected there to the Wi Fi.","start":1310.035,"end":1312.295,"sentiment":"neutral","sentiment_score":-0.2010532029800945},{"text":"Okay.","start":1314.675,"end":1315.175,"sentiment":"neutral","sentiment_score":-0.07325054705142975},{"text":"So so so what do I do now?","start":1328.6101,"end":1331.65,"sentiment":"neutral","sentiment_score":-0.11238534282892942},{"text":"Sorry.","start":1331.65,"end":1332.05,"sentiment":"negative","sentiment_score":-0.4180657267570496},{"text":"I'm just a bit confused.","start":1332.05,"end":1333.3501,"sentiment":"negative","sentiment_score":-0.46605092883110044}],"sentiment":"neutral","sentiment_score":-0.23042218697567782,"num_words":24,"start":1310.035,"end":1333.3501},{"sentences":[{"text":"Okay.","start":1363.665,"end":1364.165,"sentiment":"neutral","sentiment_score":0.13552753627300262},{"text":"Oh, okay.","start":1365.9851,"end":1366.7051,"sentiment":"neutral","sentiment_score":0.16431309282779694},{"text":"So Yeah.","start":1366.7051,"end":1378.98,"sentiment":"neutral","sentiment_score":0.11412814259529114},{"text":"The the Wi Fi is actually showing now PCD, the one I put.","start":1378.98,"end":1383.32,"sentiment":"neutral","sentiment_score":0.04851582173544627},{"text":"Let's see if it's gonna work.","start":1384.82,"end":1386.44,"sentiment":"neutral","sentiment_score":0.10270712524652481}],"sentiment":"neutral","sentiment_score":0.08080660171496372,"num_words":24,"start":1363.665,"end":1386.44},{"sentences":[{"text":"Two.","start":1388.58,"end":1389.08,"sentiment":"neutral","sentiment_score":0.047657936811447144},{"text":"Yeah.","start":1405.12,"end":1405.36,"sentiment":"neutral","sentiment_score":0.07660895586013794},{"text":"I just logged in to the name to the Wi Fi.","start":1405.36,"end":1409.94,"sentiment":"neutral","sentiment_score":0.09245456111702052},{"text":"Okay.","start":1412.0,"end":1412.5,"sentiment":"neutral","sentiment_score":0.1551259309053421},{"text":"Okay.","start":1412.72,"end":1413.12,"sentiment":"neutral","sentiment_score":0.28119727969169617}],"sentiment":"neutral","sentiment_score":0.10517268503705661,"num_words":15,"start":1388.58,"end":1413.12},{"sentences":[{"text":"Perfect.","start":1413.12,"end":1413.62,"sentiment":"positive","sentiment_score":0.469829797744751},{"text":"Oh, okay.","start":1417.9199,"end":1418.48,"sentiment":"neutral","sentiment_score":0.02534847240895033},{"text":"So the Internet does not come now.","start":1418.48,"end":1420.08,"sentiment":"neutral","sentiment_score":-0.12549109331199101},{"text":"Yeah?","start":1420.08,"end":1420.455,"sentiment":"neutral","sentiment_score":-0.06634195148944855},{"text":"I have to do the setup again?","start":1420.5349,"end":1422.1549,"sentiment":"neutral","sentiment_score":-0.03843533593629088}],"sentiment":"neutral","sentiment_score":-0.03851667853693167,"num_words":18,"start":1413.12,"end":1422.1549},{"sentences":[{"text":"Oh, really?","start":1424.7749,"end":1425.495,"sentiment":"neutral","sentiment_score":-0.00323874456807971},{"text":"Okay.","start":1425.495,"end":1425.995,"sentiment":"neutral","sentiment_score":0.01277503091841936},{"text":"Let me see.","start":1427.6549,"end":1428.635,"sentiment":"neutral","sentiment_score":0.01968056398133437},{"text":"No.","start":1435.8949,"end":1436.31,"sentiment":"neutral","sentiment_score":-0.053252555429935455},{"text":"I'm just setting up.","start":1437.67,"end":1438.8701,"sentiment":"neutral","sentiment_score":-0.007521404419094324}],"sentiment":"neutral","sentiment_score":-0.001636267216368155,"num_words":11,"start":1424.7749,"end":1438.8701},{"sentences":[{"text":"I just put the the address again.","start":1438.8701,"end":1441.05,"sentiment":"neutral","sentiment_score":0.02298817823507956},{"text":"The the IP address now on the yeah.","start":1446.2301,"end":1454.765,"sentiment":"neutral","sentiment_score":0.02267154841683805},{"text":"Yeah.","start":1454.765,"end":1454.925,"sentiment":"neutral","sentiment_score":0.03154880926012993},{"text":"So, basically, it says I I just put in the new password and all that.","start":1454.925,"end":1459.3451,"sentiment":"neutral","sentiment_score":0.021362047642469406},{"text":"And now they say, yeah, your local passport.","start":1460.2051,"end":1463.61,"sentiment":"neutral","sentiment_score":0.02360832248814404}],"sentiment":"neutral","sentiment_score":0.022644506122630376,"num_words":39,"start":1438.8701,"end":1463.61},{"sentences":[{"text":"It says they asked me Yeah.","start":1463.67,"end":1477.205,"sentiment":"neutral","sentiment_score":-0.006585835789640744},{"text":"I'll I'll not change it again.","start":1477.205,"end":1478.485,"sentiment":"neutral","sentiment_score":-0.07908359790841739},{"text":"I didn't know.","start":1478.485,"end":1479.045,"sentiment":"neutral","sentiment_score":-0.12524096916119257},{"text":"I thought they asked me for the Internet password.","start":1479.045,"end":1482.425,"sentiment":"neutral","sentiment_score":-0.13151679188013077},{"text":"The local password.","start":1490.805,"end":1492.025,"sentiment":"neutral","sentiment_score":0.05213686327139536}],"sentiment":"neutral","sentiment_score":-0.07099926099181175,"num_words":27,"start":1463.67,"end":1492.025},{"sentences":[{"text":"I already only one device can log in at a time.","start":1492.44,"end":1506.135,"sentiment":"neutral","sentiment_score":0.023076913234862415},{"text":"Do you want to continue and force the other to log off?","start":1506.135,"end":1509.8351,"sentiment":"neutral","sentiment_score":-0.021040324587374926},{"text":"Yeah.","start":1512.535,"end":1512.935,"sentiment":"neutral","sentiment_score":-0.012219730764627457},{"text":"Log in.","start":1512.935,"end":1513.5951,"sentiment":"neutral","sentiment_score":-0.02281226869672537},{"text":"Oh my god.","start":1526.3301,"end":1527.23,"sentiment":"neutral","sentiment_score":-0.24228480954964957}],"sentiment":"neutral","sentiment_score":-0.027011605043863428,"num_words":29,"start":1492.44,"end":1527.23},{"sentences":[{"text":"There's no Internet connection.","start":1527.6901,"end":1529.13,"sentiment":"negative","sentiment_score":-0.3457251414656639},{"text":"I don't know why.","start":1529.13,"end":1530.1901,"sentiment":"neutral","sentiment_score":-0.2671860456466675},{"text":"Because I logged into that name, the one I created.","start":1531.05,"end":1533.9501,"sentiment":"neutral","sentiment_score":-0.20041930824518203},{"text":"Is that why?","start":1534.5701,"end":1535.505,"sentiment":"neutral","sentiment_score":-0.16445697844028473},{"text":"But now it's something wrong.","start":1538.305,"end":1541.125,"sentiment":"neutral","sentiment_score":-0.16014708429574967}],"sentiment":"neutral","sentiment_score":-0.22115169952695185,"num_words":26,"start":1527.6901,"end":1541.125},{"sentences":[{"text":"Yeah.","start":1547.105,"end":1547.605,"sentiment":"neutral","sentiment_score":-0.04926655441522598},{"text":"Still flying.","start":1579.55,"end":1580.4501,"sentiment":"negative","sentiment_score":-0.33433936536312103},{"text":"Maybe I'm just gonna turn turn off the modem.","start":1581.9501,"end":1584.37,"sentiment":"neutral","sentiment_score":-0.2775685754087236},{"text":"Yeah.","start":1599.8151,"end":1600.055,"sentiment":"neutral","sentiment_score":0.02143232896924019},{"text":"Well, what's your this is your phone number?","start":1600.055,"end":1602.155,"sentiment":"neutral","sentiment_score":0.009053443442098796}],"sentiment":"neutral","sentiment_score":-0.14867631368161666,"num_words":21,"start":1547.105,"end":1602.155},{"sentences":[{"text":"Okay.","start":1605.3351,"end":1605.735,"sentiment":"neutral","sentiment_score":0.01702170819044113},{"text":"Just this call.","start":1605.735,"end":1606.4551,"sentiment":"neutral","sentiment_score":0.004159869626164436},{"text":"And then oh, what was your name?","start":1606.4551,"end":1607.655,"sentiment":"neutral","sentiment_score":-0.003661290942026036},{"text":"Sorry.","start":1607.655,"end":1607.97,"sentiment":"neutral","sentiment_score":-0.06510239839553833},{"text":"Okay.","start":1615.73,"end":1616.23,"sentiment":"neutral","sentiment_score":-0.1300642341375351}],"sentiment":"neutral","sentiment_score":-0.014714950158332404,"num_words":13,"start":1605.3351,"end":1616.23},{"sentences":[{"text":"Okay.","start":1624.145,"end":1624.465,"sentiment":"neutral","sentiment_score":-0.07366523891687393},{"text":"Maureen, can you would I be able to put the on the line?","start":1624.465,"end":1628.385,"sentiment":"neutral","sentiment_score":-0.07265558237066636},{"text":"Because I just wanna connect this one really badly.","start":1628.385,"end":1630.645,"sentiment":"negative","sentiment_score":-0.3895328674051497},{"text":"Is it okay if you stay on the line, please?","start":1632.065,"end":1634.485,"sentiment":"neutral","sentiment_score":-0.05556217022240162},{"text":"Because I have to explain everything in the beginning and all that, you know.","start":1635.36,"end":1640.72,"sentiment":"neutral","sentiment_score":-0.03775343990751675}],"sentiment":"neutral","sentiment_score":-0.1193224144108752,"num_words":47,"start":1624.145,"end":1640.72},{"sentences":[{"text":"It's got just to yeah.","start":1640.72,"end":1643.6799,"sentiment":"neutral","sentiment_score":-0.036323415115475655},{"text":"I I just plugged in the rack and it should be should give me one one minute.","start":1643.6799,"end":1649.04,"sentiment":"neutral","sentiment_score":-0.009101269437986262},{"text":"It should turn off.","start":1649.04,"end":1652.375,"sentiment":"neutral","sentiment_score":-0.033696926198899746},{"text":"Thank you.","start":1653.235,"end":1653.975,"sentiment":"positive","sentiment_score":0.39040325582027435},{"text":"Appreciate it.","start":1654.2749,"end":1654.835,"sentiment":"positive","sentiment_score":0.47295786440372467}],"sentiment":"neutral","sentiment_score":0.04185319598764181,"num_words":30,"start":1640.72,"end":1654.835},{"sentences":[{"text":"Thank you.","start":1654.835,"end":1655.575,"sentiment":"positive","sentiment_score":0.36379118263721466},{"text":"Yeah.","start":1722.22,"end":1722.46,"sentiment":"neutral","sentiment_score":-0.06081116944551468},{"text":"It's actually reset back to the old name now.","start":1722.46,"end":1725.0399,"sentiment":"neutral","sentiment_score":-0.20666599770387015},{"text":"And it's it's con I think it's trying to connect to the old name.","start":1726.7,"end":1730.955,"sentiment":"neutral","sentiment_score":-0.22939663167510713},{"text":"Oh, perfect.","start":1733.515,"end":1734.1549,"sentiment":"neutral","sentiment_score":0.05071747303009033}],"sentiment":"neutral","sentiment_score":-0.1536907386034727,"num_words":28,"start":1654.835,"end":1734.1549},{"sentences":[{"text":"Yeah.","start":1734.1549,"end":1734.475,"sentiment":"neutral","sentiment_score":0.037555113434791565},{"text":"It's it's connected to the WiFi then.","start":1734.475,"end":1737.2949,"sentiment":"neutral","sentiment_score":0.05722953804901668},{"text":"The green light's still flashing on the modem.","start":1737.995,"end":1740.575,"sentiment":"neutral","sentiment_score":-0.031406305730342865},{"text":"Yeah.","start":1742.075,"end":1742.5549,"sentiment":"neutral","sentiment_score":0.008879602886736393},{"text":"Perfect.","start":1742.5549,"end":1743.0549,"sentiment":"neutral","sentiment_score":0.09729328006505966}],"sentiment":"neutral","sentiment_score":0.016282462049275637,"num_words":18,"start":1734.1549,"end":1743.0549},{"sentences":[{"text":"Yeah.","start":1750.02,"end":1750.18,"sentiment":"neutral","sentiment_score":-0.014227443374693394},{"text":"Yeah.","start":1750.18,"end":1750.5,"sentiment":"neutral","sentiment_score":-0.03844383358955383},{"text":"It's totally connected.","start":1750.5,"end":1751.64,"sentiment":"neutral","sentiment_score":-0.08655162403980891},{"text":"Yeah.","start":1751.7001,"end":1751.8601,"sentiment":"neutral","sentiment_score":-0.026482557877898216},{"text":"It's connected now.","start":1751.8601,"end":1753.0801,"sentiment":"neutral","sentiment_score":-0.011722792560855547}],"sentiment":"neutral","sentiment_score":-0.04155300940490431,"num_words":9,"start":1750.02,"end":1753.0801},{"sentences":[{"text":"Yeah.","start":1755.14,"end":1755.64,"sentiment":"neutral","sentiment_score":0.006064661778509617},{"text":"Okay.","start":1758.1001,"end":1758.5,"sentiment":"neutral","sentiment_score":0.04228774458169937},{"text":"Yep.","start":1758.5,"end":1759.0,"sentiment":"neutral","sentiment_score":0.08027719706296921},{"text":"Perfect.","start":1769.915,"end":1770.395,"sentiment":"neutral","sentiment_score":0.1488434076309204},{"text":"I'll just go to the browser now.","start":1770.395,"end":1772.655,"sentiment":"neutral","sentiment_score":0.06094220653176308}],"sentiment":"neutral","sentiment_score":0.06400622334331274,"num_words":11,"start":1755.14,"end":1772.655},{"sentences":[{"text":"Okay.","start":1791.505,"end":1792.005,"sentiment":"neutral","sentiment_score":0.01043218933045864},{"text":"Create an administrator password.","start":1795.9851,"end":1798.005,"sentiment":"neutral","sentiment_score":-0.0037032268010079865},{"text":"I'm just gonna create a password.","start":1798.2251,"end":1799.8451,"sentiment":"neutral","sentiment_score":0.013625896846254667},{"text":"It's not asking me for the username.","start":1815.0801,"end":1816.78,"sentiment":"neutral","sentiment_score":-0.17092564063412802},{"text":"It's asking me for the for the password.","start":1816.8401,"end":1819.745,"sentiment":"neutral","sentiment_score":-0.0835896534845233}],"sentiment":"neutral","sentiment_score":-0.06876238650427415,"num_words":26,"start":1791.505,"end":1819.745},{"sentences":[{"text":"Administrator.","start":1820.605,"end":1821.005,"sentiment":"neutral","sentiment_score":-0.026262067258358},{"text":"Create an Administrator password.","start":1821.005,"end":1822.705,"sentiment":"neutral","sentiment_score":-0.024551400914788246},{"text":"Let's yeah.","start":1826.845,"end":1833.5651,"sentiment":"neutral","sentiment_score":0.04013323225080967},{"text":"Yeah.","start":1833.5651,"end":1833.805,"sentiment":"neutral","sentiment_score":0.07985459268093109},{"text":"Yeah.","start":1833.805,"end":1834.2,"sentiment":"neutral","sentiment_score":0.04310616850852966}],"sentiment":"neutral","sentiment_score":0.008751061641507678,"num_words":9,"start":1820.605,"end":1834.2},{"sentences":[{"text":"Of course.","start":1834.2,"end":1834.86,"sentiment":"neutral","sentiment_score":0.02749737538397312},{"text":"Of course.","start":1835.72,"end":1836.38,"sentiment":"neutral","sentiment_score":-0.049144985154271126},{"text":"So it's not loading for some reason.","start":1860.7,"end":1862.62,"sentiment":"negative","sentiment_score":-0.3836725226470402},{"text":"I don't know why.","start":1862.62,"end":1863.5199,"sentiment":"negative","sentiment_score":-0.37357763200998306},{"text":"I'm just gonna refresh it.","start":1866.5399,"end":1868.32,"sentiment":"neutral","sentiment_score":-0.2560877323150635}],"sentiment":"neutral","sentiment_score":-0.27518760338425635,"num_words":20,"start":1834.2,"end":1868.32},{"sentences":[{"text":"Yes.","start":1895.22,"end":1895.54,"sentiment":"neutral","sentiment_score":-0.29861241579055786},{"text":"It is very slow.","start":1895.54,"end":1896.58,"sentiment":"negative","sentiment_score":-0.6369155198335648},{"text":"Why is it like that?","start":1896.58,"end":1897.64,"sentiment":"negative","sentiment_score":-0.4416632354259491},{"text":"Is it from the Wi Fi?","start":1903.8151,"end":1904.935,"sentiment":"neutral","sentiment_score":-0.16178838908672333},{"text":"I don't know.","start":1904.935,"end":1905.675,"sentiment":"neutral","sentiment_score":-0.2337330480416616}],"sentiment":"negative","sentiment_score":-0.35402737636315196,"num_words":19,"start":1895.22,"end":1905.675},{"sentences":[{"text":"Yeah.","start":1915.015,"end":1915.255,"sentiment":"neutral","sentiment_score":-0.0917997807264328},{"text":"Yeah.","start":1915.255,"end":1915.5751,"sentiment":"neutral","sentiment_score":-0.1112615317106247},{"text":"It said the password.","start":1915.5751,"end":1916.615,"sentiment":"neutral","sentiment_score":-0.1921866200864315},{"text":"I said yes, and it's still loading.","start":1916.615,"end":1919.24,"sentiment":"neutral","sentiment_score":-0.22419708328587667},{"text":"It's very slow.","start":1919.24,"end":1920.3,"sentiment":"negative","sentiment_score":-0.49103546142578125}],"sentiment":"neutral","sentiment_score":-0.250893360003829,"num_words":16,"start":1915.015,"end":1920.3},{"sentences":[{"text":"Yeah.","start":1930.055,"end":1930.375,"sentiment":"neutral","sentiment_score":0.028016677126288417},{"text":"Yeah.","start":1930.375,"end":1930.615,"sentiment":"neutral","sentiment_score":0.040744319558143616},{"text":"It's still connected with that.","start":1930.615,"end":1931.815,"sentiment":"neutral","sentiment_score":0.008997737988829612},{"text":"I just tried to go to the browser, and then I entered that one.","start":1931.815,"end":1937.195,"sentiment":"neutral","sentiment_score":-0.05013974543128695},{"text":"After that, they asked me for the password, then I put the password, and then after that, it's not loading.","start":1937.575,"end":1944.555,"sentiment":"neutral","sentiment_score":-0.16105726286768912}],"sentiment":"neutral","sentiment_score":-0.09291102455520048,"num_words":41,"start":1930.055,"end":1944.555},{"sentences":[{"text":"I don't know.","start":1944.615,"end":1945.4349,"sentiment":"neutral","sentiment_score":-0.23729624847571054},{"text":"Yeah.","start":1950.59,"end":1950.9099,"sentiment":"neutral","sentiment_score":-0.11653350293636322},{"text":"I I just tried to refresh it.","start":1950.9099,"end":1952.6699,"sentiment":"neutral","sentiment_score":-0.15480432978698186},{"text":"Now it's going back to white, like a blank page, pretty much.","start":1952.6699,"end":1957.33,"sentiment":"neutral","sentiment_score":-0.2365873046219349},{"text":"I'm I'm just gonna try to do it again.","start":1959.115,"end":1963.375,"sentiment":"neutral","sentiment_score":-0.06981853809621599}],"sentiment":"neutral","sentiment_score":-0.16810834547504783,"num_words":32,"start":1944.615,"end":1963.375},{"sentences":[{"text":"Okay.","start":1969.995,"end":1970.475,"sentiment":"neutral","sentiment_score":0.008821429684758186},{"text":"Yeah.","start":1970.475,"end":1970.635,"sentiment":"neutral","sentiment_score":0.005531486123800278},{"text":"It's asked me for the password.","start":1970.635,"end":1972.095,"sentiment":"neutral","sentiment_score":-0.013059735220546523},{"text":"Okay.","start":1972.235,"end":1972.735,"sentiment":"neutral","sentiment_score":0.04429847002029419},{"text":"Let's get started.","start":1990.465,"end":1991.605,"sentiment":"neutral","sentiment_score":0.055175921569267906}],"sentiment":"neutral","sentiment_score":0.012151728267781436,"num_words":12,"start":1969.995,"end":1991.605},{"sentences":[{"text":"Okay.","start":2005.6799,"end":2006.0,"sentiment":"neutral","sentiment_score":0.05569314956665039},{"text":"Now it's loading.","start":2006.0,"end":2006.98,"sentiment":"neutral","sentiment_score":0.05211831505099932},{"text":"Yep.","start":2024.2051,"end":2024.7051,"sentiment":"neutral","sentiment_score":0.13180242478847504},{"text":"It shows universal testing.","start":2024.765,"end":2026.9451,"sentiment":"neutral","sentiment_score":0.1265632752329111},{"text":"It's asking me for the 10 card zone.","start":2049.835,"end":2052.095,"sentiment":"neutral","sentiment_score":0.035323796328157187}],"sentiment":"neutral","sentiment_score":0.06662905829794266,"num_words":17,"start":2005.6799,"end":2052.095},{"sentences":[{"text":"Okay.","start":2073.875,"end":2074.375,"sentiment":"neutral","sentiment_score":0.04362725839018822},{"text":"PPPOE.","start":2074.595,"end":2077.0151,"sentiment":"neutral","sentiment_score":0.031959690153598785},{"text":"Next.","start":2077.075,"end":2077.575,"sentiment":"neutral","sentiment_score":0.01937195286154747},{"text":"And then user load.","start":2079.155,"end":2080.935,"sentiment":"neutral","sentiment_score":0.01596313901245594},{"text":"Copy.","start":2086.115,"end":2086.615,"sentiment":"neutral","sentiment_score":0.01000517513602972}],"sentiment":"neutral","sentiment_score":0.021102079073898494,"num_words":8,"start":2073.875,"end":2086.615},{"sentences":[{"text":"The password.","start":2091.96,"end":2092.7,"sentiment":"neutral","sentiment_score":0.0001944592222571373},{"text":"Mhmm.","start":2096.3599,"end":2096.8599,"sentiment":"neutral","sentiment_score":0.002633812837302685},{"text":"Alright.","start":2100.28,"end":2100.76,"sentiment":"neutral","sentiment_score":0.021512970328330994},{"text":"Next.","start":2100.76,"end":2101.26,"sentiment":"neutral","sentiment_score":0.008213636465370655},{"text":"Okay.","start":2102.845,"end":2103.165,"sentiment":"neutral","sentiment_score":-0.0001783818006515503}],"sentiment":"neutral","sentiment_score":0.005428492712477843,"num_words":6,"start":2091.96,"end":2103.165},{"sentences":[{"text":"Here is where we messed up.","start":2103.165,"end":2104.445,"sentiment":"neutral","sentiment_score":-0.06087966511646906},{"text":"So I'll just say next instead of putting anything there.","start":2104.445,"end":2107.405,"sentiment":"neutral","sentiment_score":-0.03555934503674507},{"text":"Personalized wire wireless settings.","start":2107.405,"end":2109.985,"sentiment":"neutral","sentiment_score":0.010023684240877628},{"text":"I'll just say next.","start":2111.885,"end":2113.0251,"sentiment":"neutral","sentiment_score":0.0038024649838916957},{"text":"Okay.","start":2114.5251,"end":2115.0051,"sentiment":"neutral","sentiment_score":0.00017636455595493317}],"sentiment":"neutral","sentiment_score":-0.026615619184449314,"num_words":25,"start":2103.165,"end":2115.0051},{"sentences":[{"text":"It says the field is required.","start":2115.0051,"end":2117.69,"sentiment":"neutral","sentiment_score":-0.010814103297889233},{"text":"Network name.","start":2117.91,"end":2119.03,"sentiment":"neutral","sentiment_score":-0.014595314860343933},{"text":"Network name.","start":2119.03,"end":2120.17,"sentiment":"neutral","sentiment_score":-0.023944996297359467},{"text":"Only the network name, I think we have to 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password.","start":2140.295,"end":2141.175,"sentiment":"neutral","sentiment_score":-0.01784265786409378},{"text":"Okay.","start":2141.175,"end":2141.4949,"sentiment":"neutral","sentiment_score":0.010614711791276932}],"sentiment":"neutral","sentiment_score":-0.06606197782925197,"num_words":14,"start":2127.91,"end":2141.4949},{"sentences":[{"text":"So just any any name.","start":2141.4949,"end":2142.775,"sentiment":"neutral","sentiment_score":0.011815315857529641},{"text":"Yeah?","start":2142.775,"end":2143.275,"sentiment":"neutral","sentiment_score":0.03506879508495331},{"text":"Okay.","start":2149.3298,"end":2149.8298,"sentiment":"neutral","sentiment_score":0.013868915848433971},{"text":"2026.","start":2149.97,"end":2151.19,"sentiment":"neutral","sentiment_score":0.01373191364109516},{"text":"And then next.","start":2151.89,"end":2155.3499,"sentiment":"neutral","sentiment_score":0.014144803707798323}],"sentiment":"neutral","sentiment_score":0.014925510453229601,"num_words":11,"start":2141.4949,"end":2155.3499},{"sentences":[{"text":"Okay.","start":2156.895,"end":2157.135,"sentiment":"neutral","sentiment_score":0.010424894280731678},{"text":"The field is required.","start":2157.135,"end":2158.595,"sentiment":"neutral","sentiment_score":-0.0023228111676871772},{"text":"It's for the password.","start":2158.655,"end":2159.695,"sentiment":"neutral","sentiment_score":0.011428810888901353},{"text":"They asked me to also put the there is also an option here.","start":2159.695,"end":2166.175,"sentiment":"neutral","sentiment_score":0.0044217446389106605},{"text":"It says add each band separately.","start":2166.175,"end":2168.7551,"sentiment":"neutral","sentiment_score":0.0022013201378285885}],"sentiment":"neutral","sentiment_score":0.00419783908208566,"num_words":28,"start":2156.895,"end":2168.7551},{"sentences":[{"text":"Okay.","start":2175.8499,"end":2176.3499,"sentiment":"neutral","sentiment_score":0.000148918479681015},{"text":"So you want me to put another password?","start":2176.41,"end":2178.3499,"sentiment":"neutral","sentiment_score":-0.00471022812416777},{"text":"Because that's the what that yeah.","start":2178.73,"end":2183.53,"sentiment":"neutral","sentiment_score":-0.0038070958107709885},{"text":"The previous one.","start":2183.53,"end":2184.3298,"sentiment":"neutral","sentiment_score":-0.0035895264397064843},{"text":"I will put that the same one.","start":2184.3298,"end":2185.695,"sentiment":"neutral","sentiment_score":0.001882832164743117}],"sentiment":"neutral","sentiment_score":-0.0023185694217681884,"num_words":25,"start":2175.8499,"end":2185.695},{"sentences":[{"text":"Yep.","start":2188.575,"end":2189.075,"sentiment":"neutral","sentiment_score":0.016555650159716606},{"text":"Okay.","start":2192.095,"end":2192.595,"sentiment":"neutral","sentiment_score":0.012029665522277355},{"text":"Yeah.","start":2197.135,"end":2197.375,"sentiment":"neutral","sentiment_score":0.008337782695889473},{"text":"I put exactly the same one.","start":2197.375,"end":2199.3,"sentiment":"neutral","sentiment_score":0.005330872566749652},{"text":"But the the name is different.","start":2199.46,"end":2200.98,"sentiment":"neutral","sentiment_score":-0.02614758846660455}],"sentiment":"neutral","sentiment_score":-0.0058651464680830635,"num_words":15,"start":2188.575,"end":2200.98},{"sentences":[{"text":"It's not the other one was Mercury's.","start":2200.98,"end":2203.0,"sentiment":"neutral","sentiment_score":-0.03065972961485386},{"text":"This one is a different one.","start":2203.06,"end":2204.44,"sentiment":"neutral","sentiment_score":-0.03293630387634039},{"text":"Okay.","start":2206.98,"end":2207.48,"sentiment":"neutral","sentiment_score":0.004236700013279915},{"text":"Next.","start":2212.285,"end":2212.785,"sentiment":"neutral","sentiment_score":0.002340798731893301},{"text":"Same thing.","start":2215.485,"end":2216.045,"sentiment":"neutral","sentiment_score":0.007296268362551928}],"sentiment":"neutral","sentiment_score":-0.023003876181867194,"num_words":17,"start":2200.98,"end":2216.045},{"sentences":[{"text":"It's came back.","start":2216.045,"end":2216.845,"sentiment":"neutral","sentiment_score":-0.0020511016870538392},{"text":"It says wireless setting has been changed.","start":2216.845,"end":2220.445,"sentiment":"neutral","sentiment_score":-0.014908018655010633},{"text":"Please reconnect the router and continue the setup.","start":2220.445,"end":2223.505,"sentiment":"neutral","sentiment_score":-0.007294778828509152},{"text":"No.","start":2231.43,"end":2231.67,"sentiment":"neutral","sentiment_score":-0.035822901874780655},{"text":"It just says connected.","start":2231.67,"end":2232.89,"sentiment":"neutral","sentiment_score":-0.026301173493266106}],"sentiment":"neutral","sentiment_score":-0.013473707048789314,"num_words":23,"start":2216.045,"end":2232.89},{"sentences":[{"text":"Okay.","start":2233.03,"end":2233.3499,"sentiment":"neutral","sentiment_score":-0.001228125300258398},{"text":"Oh, okay.","start":2233.3499,"end":2233.83,"sentiment":"neutral","sentiment_score":0.005023400066420436},{"text":"Connection test.","start":2233.83,"end":2234.63,"sentiment":"neutral","sentiment_score":-0.002604033797979355},{"text":"Sorry.","start":2234.63,"end":2235.03,"sentiment":"neutral","sentiment_score":-0.02500186488032341},{"text":"I just pressed connection test.","start":2235.03,"end":2236.55,"sentiment":"neutral","sentiment_score":-0.02081267274916172}],"sentiment":"neutral","sentiment_score":-0.011404965580864386,"num_words":11,"start":2233.03,"end":2236.55},{"sentences":[{"text":"No.","start":2236.55,"end":2236.71,"sentiment":"neutral","sentiment_score":-0.04793117940425873},{"text":"It's testing the connection.","start":2236.71,"end":2237.93,"sentiment":"neutral","sentiment_score":-0.03771522454917431},{"text":"Yep.","start":2240.695,"end":2241.015,"sentiment":"neutral","sentiment_score":0.01200118288397789},{"text":"Testing the Internet connection.","start":2241.015,"end":2242.535,"sentiment":"neutral","sentiment_score":0.004786524921655655},{"text":"It may take several second.","start":2242.535,"end":2244.375,"sentiment":"neutral","sentiment_score":-0.016194792836904524}],"sentiment":"neutral","sentiment_score":-0.01657458394765854,"num_words":15,"start":2236.55,"end":2244.375},{"sentences":[{"text":"Please wait.","start":2244.375,"end":2245.275,"sentiment":"neutral","sentiment_score":0.013830790296196938},{"text":"Enjoy network.","start":2245.895,"end":2246.875,"sentiment":"neutral","sentiment_score":0.17811059206724167},{"text":"Yeah.","start":2249.7349,"end":2249.975,"sentiment":"neutral","sentiment_score":0.06569244712591171},{"text":"Yeah.","start":2249.975,"end":2250.295,"sentiment":"neutral","sentiment_score":0.10028359293937684},{"text":"It's just loading at the moment.","start":2250.295,"end":2251.915,"sentiment":"neutral","sentiment_score":0.1347252701719602}],"sentiment":"neutral","sentiment_score":0.11318420215199392,"num_words":12,"start":2244.375,"end":2251.915},{"sentences":[{"text":"Oh, perfect.","start":2259.3801,"end":2260.2,"sentiment":"positive","sentiment_score":0.35965967178344727},{"text":"That's good.","start":2260.34,"end":2261.08,"sentiment":"positive","sentiment_score":0.35672345757484436},{"text":"Yeah.","start":2261.78,"end":2262.02,"sentiment":"neutral","sentiment_score":0.18084853887557983},{"text":"Perfect.","start":2262.02,"end":2262.4202,"sentiment":"neutral","sentiment_score":0.3305266499519348},{"text":"Thank you for your help.","start":2262.4202,"end":2263.72,"sentiment":"neutral","sentiment_score":0.23507762849330902}],"sentiment":"neutral","sentiment_score":0.28359359909187665,"num_words":11,"start":2259.3801,"end":2263.72},{"sentences":[{"text":"Sorry to keep you on hold.","start":2263.86,"end":2265.32,"sentiment":"neutral","sentiment_score":-0.03477019350975752},{"text":"Alright.","start":2269.125,"end":2269.5251,"sentiment":"neutral","sentiment_score":0.13262902200222015},{"text":"Thank you so much.","start":2269.5251,"end":2270.3252,"sentiment":"positive","sentiment_score":0.49585191905498505},{"text":"Appreciate it.","start":2270.3252,"end":2271.3052,"sentiment":"positive","sentiment_score":0.4941435903310776},{"text":"Oh, really?","start":2280.485,"end":2281.225,"sentiment":"neutral","sentiment_score":-0.09002268314361572}],"sentiment":"neutral","sentiment_score":0.18104382343590258,"num_words":15,"start":2263.86,"end":2281.225},{"sentences":[{"text":"Oh, hopefully, that is not oh, okay.","start":2284.8,"end":2291.68,"sentiment":"neutral","sentiment_score":-0.043092170996325355},{"text":"Yeah.","start":2291.68,"end":2292.18,"sentiment":"neutral","sentiment_score":-0.02251935750246048},{"text":"No.","start":2292.56,"end":2292.8,"sentiment":"neutral","sentiment_score":-0.08170916885137558},{"text":"The router is a brand new.","start":2292.8,"end":2293.92,"sentiment":"neutral","sentiment_score":-0.06808033709724744},{"text":"It's no no.","start":2293.92,"end":2294.56,"sentiment":"neutral","sentiment_score":0.03354307139913241}],"sentiment":"neutral","sentiment_score":-0.039651473984122276,"num_words":18,"start":2284.8,"end":2294.56},{"sentences":[{"text":"It shouldn't be any any issue, to be honest.","start":2294.56,"end":2296.8198,"sentiment":"neutral","sentiment_score":-0.02671987935900688},{"text":"It's a brand new.","start":2298.155,"end":2298.875,"sentiment":"neutral","sentiment_score":-0.05293959844857454},{"text":"It's never been connected.","start":2298.875,"end":2300.015,"sentiment":"neutral","sentiment_score":-0.14311528205871582},{"text":"Okay.","start":2303.9949,"end":2304.315,"sentiment":"neutral","sentiment_score":-0.0811242088675499},{"text":"There is no Internet.","start":2304.315,"end":2305.295,"sentiment":"neutral","sentiment_score":-0.1924072951078415}],"sentiment":"neutral","sentiment_score":-0.08524781025268814,"num_words":22,"start":2294.56,"end":2305.295},{"sentences":[{"text":"There's no Internet connection.","start":2305.355,"end":2306.7349,"sentiment":"neutral","sentiment_score":-0.18091349303722382},{"text":"Oops.","start":2306.955,"end":2307.195,"sentiment":"neutral","sentiment_score":-0.10320918262004852},{"text":"The Internet connection is set up success.","start":2307.195,"end":2309.375,"sentiment":"neutral","sentiment_score":-0.022279877215623856},{"text":"It's not is not set up successful.","start":2309.515,"end":2312.35,"sentiment":"neutral","sentiment_score":-0.13775953011853354},{"text":"Make sure all cables are properly connected.","start":2313.05,"end":2315.87,"sentiment":"neutral","sentiment_score":-0.0658160320350102}],"sentiment":"neutral","sentiment_score":-0.09260966270588912,"num_words":26,"start":2305.355,"end":2315.87},{"sentences":[{"text":"Click back to set up and verify the Internet connection information.","start":2316.73,"end":2321.23,"sentiment":"neutral","sentiment_score":0.04151440039277077},{"text":"Connect our technical support if there is a problem exist.","start":2323.305,"end":2326.925,"sentiment":"neutral","sentiment_score":-0.014376608282327652},{"text":"Yeah.","start":2328.7449,"end":2329.2449,"sentiment":"neutral","sentiment_score":0.03591708838939667},{"text":"The the PPP?","start":2337.16,"end":2338.62,"sentiment":"neutral","sentiment_score":0.009011695782343546},{"text":"What's that?","start":2338.76,"end":2339.5,"sentiment":"neutral","sentiment_score":0.009885823354125023}],"sentiment":"neutral","sentiment_score":0.014652449775625158,"num_words":27,"start":2316.73,"end":2339.5},{"sentences":[{"text":"Alright.","start":2339.8801,"end":2340.3801,"sentiment":"neutral","sentiment_score":0.0980013757944107},{"text":"Yeah.","start":2341.4001,"end":2341.72,"sentiment":"neutral","sentiment_score":0.08573496341705322},{"text":"Back to setup.","start":2341.72,"end":2342.6,"sentiment":"neutral","sentiment_score":0.07936262091000874},{"text":"Okay.","start":2342.6,"end":2343.1,"sentiment":"neutral","sentiment_score":0.09753362834453584},{"text":"Yep.","start":2348.44,"end":2348.925,"sentiment":"neutral","sentiment_score":-0.17052046954631803}],"sentiment":"neutral","sentiment_score":0.049833908677101135,"num_words":7,"start":2339.8801,"end":2348.925},{"sentences":[{"text":"Yep.","start":2358.0452,"end":2358.205,"sentiment":"neutral","sentiment_score":-0.3261183500289917},{"text":"Oh, okay.","start":2358.205,"end":2358.845,"sentiment":"neutral","sentiment_score":-0.028858302161097527},{"text":"I'll I'll just go and update it.","start":2358.845,"end":2360.705,"sentiment":"neutral","sentiment_score":0.07495181901114327},{"text":"So the just to double check, the the username is the l n and then hyphen or125294@linennetworks.au.","start":2362.17,"end":2389.845,"sentiment":"neutral","sentiment_score":0.050029875162769764},{"text":"Yep.","start":2391.745,"end":2392.245,"sentiment":"neutral","sentiment_score":0.14286261796951294}],"sentiment":"neutral","sentiment_score":0.04050708123083625,"num_words":28,"start":2358.0452,"end":2392.245},{"sentences":[{"text":"And the password is it says AIRLN, OR12125294ORD.","start":2393.01,"end":2413.8252,"sentiment":"neutral","sentiment_score":0.07475906563922763},{"text":"Yeah.","start":2419.0051,"end":2419.0852,"sentiment":"neutral","sentiment_score":0.10389570891857149},{"text":"Basically, I just copied and pasted that one from the message I got.","start":2419.0852,"end":2422.71,"sentiment":"neutral","sentiment_score":0.08907916138951595},{"text":"To yeah.","start":2426.39,"end":2428.73,"sentiment":"neutral","sentiment_score":-0.026139136403799057},{"text":"Yeah.","start":2440.555,"end":2441.055,"sentiment":"neutral","sentiment_score":-0.1523222029209137}],"sentiment":"neutral","sentiment_score":0.06621587425470352,"num_words":25,"start":2393.01,"end":2441.055},{"sentences":[{"text":"Yeah.","start":2443.355,"end":2443.675,"sentiment":"neutral","sentiment_score":-0.14993156492710114},{"text":"I'm I'm I'm suspecting there is something not plugged in properly in the wall or something.","start":2443.675,"end":2449.5,"sentiment":"neutral","sentiment_score":-0.2300251116976142},{"text":"Maybe I didn't know how to plug in something.","start":2449.5,"end":2452.0,"sentiment":"neutral","sentiment_score":-0.248041076792611},{"text":"I'm not sure.","start":2452.1401,"end":2452.96,"sentiment":"neutral","sentiment_score":-0.18079639971256256},{"text":"Yeah.","start":2521.115,"end":2521.595,"sentiment":"neutral","sentiment_score":0.002979567274451256}],"sentiment":"neutral","sentiment_score":-0.22007042250285547,"num_words":30,"start":2443.355,"end":2521.595},{"sentences":[{"text":"It's loading.","start":2521.595,"end":2522.415,"sentiment":"neutral","sentiment_score":-0.01744955126196146},{"text":"That's the connection test.","start":2522.475,"end":2524.095,"sentiment":"neutral","sentiment_score":-0.044058071449398994},{"text":"It's loading.","start":2525.595,"end":2526.335,"sentiment":"neutral","sentiment_score":-0.04371662251651287},{"text":"Yeah.","start":2531.275,"end":2531.5151,"sentiment":"neutral","sentiment_score":-0.08391930907964706},{"text":"It says no Internet connection.","start":2531.5151,"end":2533.455,"sentiment":"neutral","sentiment_score":-0.20744041502475738}],"sentiment":"neutral","sentiment_score":-0.1014061441112842,"num_words":14,"start":2521.595,"end":2533.455},{"sentences":[{"text":"And there is two options.","start":2537.54,"end":2538.82,"sentiment":"neutral","sentiment_score":-0.18058475255966186},{"text":"They tell me try again, back to setup, or skip.","start":2538.82,"end":2542.12,"sentiment":"neutral","sentiment_score":-0.11525147631764412},{"text":"Yeah.","start":2554.6948,"end":2554.9348,"sentiment":"neutral","sentiment_score":0.03397930786013603},{"text":"Yeah.","start":2554.9348,"end":2555.1748,"sentiment":"neutral","sentiment_score":0.018570031970739365},{"text":"Sure.","start":2555.1748,"end":2555.6748,"sentiment":"neutral","sentiment_score":0.013301007449626924}],"sentiment":"neutral","sentiment_score":-0.1105326765941249,"num_words":18,"start":2537.54,"end":2555.6748},{"sentences":[{"text":"Yeah.","start":2562.62,"end":2562.78,"sentiment":"neutral","sentiment_score":0.06261399388313293},{"text":"Yeah.","start":2562.78,"end":2563.02,"sentiment":"neutral","sentiment_score":0.06729944050312042},{"text":"Sure.","start":2563.02,"end":2563.5,"sentiment":"neutral","sentiment_score":0.078241728246212},{"text":"Sure.","start":2563.5,"end":2564.0,"sentiment":"neutral","sentiment_score":0.06945241242647171},{"text":"Do you want me to send you pictures or you're gonna oh, okay.","start":2564.62,"end":2573.74,"sentiment":"neutral","sentiment_score":0.04738249629735947}],"sentiment":"neutral","sentiment_score":0.0525635309955653,"num_words":17,"start":2562.62,"end":2573.74},{"sentences":[{"text":"Okay.","start":2573.74,"end":2574.06,"sentiment":"neutral","sentiment_score":0.1208590418100357},{"text":"No problem.","start":2574.06,"end":2574.62,"sentiment":"positive","sentiment_score":0.410177618265152},{"text":"Sounds good.","start":2574.62,"end":2575.1,"sentiment":"positive","sentiment_score":0.7365435659885406},{"text":"Thank you.","start":2575.1,"end":2575.8088,"sentiment":"positive","sentiment_score":0.7199020087718964},{"text":"Bye bye.","start":2579.4888,"end":2579.9688,"sentiment":"positive","sentiment_score":0.3380458205938339}],"sentiment":"positive","sentiment_score":0.5033552298943201,"num_words":9,"start":2573.74,"end":2579.9688},{"sentences":[{"text":"Thank you.","start":2579.9688,"end":2580.369,"sentiment":"positive","sentiment_score":0.6330833435058594},{"text":"Bye.","start":2580.369,"end":2580.869,"sentiment":"neutral","sentiment_score":-0.12669821083545685}],"sentiment":"positive","sentiment_score":0.3798228253920873,"num_words":3,"start":2579.9688,"end":2580.869}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Zach speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. I just wanted to inform you that we have successfully activated the service at the address.\n\nChannel 1: Oh, perfect. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you.\n\nChannel 0: Then it was noted here that you'll be using your own router.\n\nChannel 1: Correct. Yes.\n\nChannel 0: Yeah. Let me just confirm your router. It's Mercury a x 1,800 Wi Fi\n\nChannel 1: Yeah.\n\nChannel 0: six router.\n\nChannel 1: Yes. Correct. Yeah.\n\nChannel 0: So I already sent you an email instruction on how to set it up. Have you received it?\n\nChannel 1: Yeah. I received I'm just trying to connect the things now. I'm just not quite sure about the cables and all that. So I'm just trying to do\n\nChannel 0: Okay. Do you have the cable, the yellow cable?\n\nChannel 1: yeah. I've got every all the cables and all that connected. I turned on the I turned already the yeah. I turned on the router and everything, but, yeah, everything seems to be working fine.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Not sure where the issue is to be.\n\nChannel 0: Does the router has a red light or a green light?\n\nChannel 1: There is a green light on the router.\n\nChannel 0: Mhmm. Okay. And is it connected at the one port, w a n port at the back of your router?\n\nChannel 1: Yeah. Correct. There is\n\nChannel 0: Connected\n\nChannel 1: a w\n\nChannel 0: at the LED\n\nChannel 1: a\n\nChannel 0: box?\n\nChannel 1: n. Is that the white one goes there? Yeah? Or the yellow one\n\nChannel 0: Yeah.\n\nChannel 1: goes\n\nChannel 0: That's\n\nChannel 1: there?\n\nChannel 0: correct. The white box on your wall, that is the NTT box. There's the router should be connected to that box using the yellow\n\nChannel 1: The yellow cable goes into the white w a n. Yeah? White?\n\nChannel 0: cable. Yeah. At the back of your router.\n\nChannel 1: Okay. Because oh, okay. I I must have plugged into the wrong thing. Just one second. Okay.\n\nNow the now I plugged in the yellow one into the lane, and it's flashing, the green flashing.\n\nChannel 0: Okay. So the router is connected into the NTD box. The NTD box should be connected to the one port, w a n port in your router. Then let's wait a few minutes for the connection to establish. Then once that's done, look underneath the router.\n\nYou'll find the sticker with your Wi Fi network name and password.\n\nChannel 1: Okay. So now because I'm actually on my phone. I just went to log in to my router using\n\nChannel 0: Mhmm. Is your device connected to the router?\n\nChannel 1: yeah. My device is connected to the router.\n\nChannel 0: Yeah. Is it without Internet access yet for us to access the router interface during setup?\n\nChannel 1: Oh, okay. Yeah. There's there's something wrong with your hardware connection. Please make sure. Okay.\n\nSo okay. Yep. So what do I have to do? Sorry again.\n\nChannel 0: Sorry?\n\nChannel 1: Sorry. What what what do I have to do?\n\nChannel 0: So your device is connected now to the router or not yet. It should be\n\nChannel 1: There\n\nChannel 0: connected.\n\nChannel 1: there they say there is no Internet connection. That's what it says.\n\nChannel 0: Yeah. Your your device must be connected to the router's Wi Fi network even without Internet access yet to access the router interface during setup.\n\nChannel 1: Okay. Yeah. It's actually connected to the Wi Fi,\n\nChannel 0: Mhmm.\n\nChannel 1: to the\n\nChannel 0: Mhmm.\n\nChannel 1: to the router. So yeah.\n\nChannel 0: Are\n\nChannel 1: Well,\n\nChannel 0: you using your phone or laptop?\n\nChannel 1: I'm I'm just using my phone.\n\nChannel 0: Mhmm. Okay. Because sometimes phone doesn't work, but we can still try. Yeah. Now it's connected now, your new phone,\n\nChannel 1: Okay.\n\nChannel 0: to the router?\n\nChannel 1: Yeah. So basically,\n\nChannel 0: Okay.\n\nChannel 1: what do you mean by connected? Sorry. I I just don't get it. Like, what do you mean by connect?\n\nChannel 0: Connect the your phone is connected to the Wi Fi network of the router.\n\nChannel 1: Yeah. It says there is a tick. When I go to the Wi Fi, there is a tick next to the Mercury's. It says tick to it. Yeah.\n\nIt's pretty much\n\nChannel 0: Internet.\n\nChannel 1: connected.\n\nChannel 0: Yeah. That's all good. Now let's log in to the router's interface. Open a browser on your phone,\n\nChannel 1: Yeah.\n\nChannel 0: then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or\n\nChannel 1: Yep.\n\nChannel 0: similar.\n\nChannel 1: That yeah. That's\n\nChannel 0: Mhmm.\n\nChannel 1: the one, actually. I typed in, and then I pressed enter on that one. I\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: and then after that, I log in.\n\nChannel 0: Is it okay if I put you on hold for a sec? I'll just check the your service at your address\n\nChannel 1: Oh, okay. Sure.\n\nChannel 0: on their\n\nChannel 1: Sure.\n\nChannel 0: end. Yeah. Hang on. Just check the network side. Hang on.\n\nHello, Jack?\n\nChannel 1: Yes. Hello?\n\nChannel 0: Yes. Thank you for waiting. After checking, all is well. And on our end, the network is online, so we just need a compatible router for it to establish a connection. So have you entered the IP address in your browser?\n\nChannel 1: Yes. Yeah. Basically,\n\nChannel 0: Mhmm.\n\nChannel 1: I've entered the IP address and\n\nChannel 0: Yes. Yes. Mhmm.\n\nChannel 1: it's just the now it's loading.\n\nChannel 0: Yeah.\n\nChannel 1: And I\n\nChannel 0: Does it ask you what username and password?\n\nChannel 1: Yeah. Yeah. Correct. I put the username\n\nChannel 0: Yeah.\n\nChannel 1: and everything. And now it says Internet. Something is wrong with the hardware connection. Please try the following. Make sure that the ether Ethernet cable is securely and properly connected to the Internet ports.\n\nChannel 0: Mhmm.\n\nChannel 1: Try another ether Ethernet cable.\n\nChannel 0: Ethernet cable. Yeah. That's the it's referring to the cable that you're using to connect the router to the NTT\n\nChannel 1: Yeah.\n\nChannel 0: box.\n\nChannel 1: It says if the problem persists, reset your router. Reboot or reset your router.\n\nChannel 0: Mhmm. Is your router brand new?\n\nChannel 1: Yeah. It's a brand new I just purchased it. Yeah.\n\nChannel 0: Okay. Hang on. Let me just check on my end. Hang on. Hello, Jeff?\n\nChannel 1: Hello? Hi.\n\nChannel 0: Yeah. Just to confirm, so at the back of your router, the cable is connected at the WAN port,\n\nChannel 1: Yeah. The yellow cable is\n\nChannel 0: then\n\nChannel 1: corrected to the w a n. I just reset the\n\nChannel 0: router.\n\nChannel 1: the the router now just to see if it's gonna do anything because I've switched couple of cables around. I messed up with the cable a little bit.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Yeah. So, hopefully, that shoots.\n\nChannel 0: Yeah. Once the router lights are back on and stable after it's reset, just connect again to the Wi Fi with your phone, then log in again to the IP address.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: It's white on the router. It's orange. And\n\nChannel 0: Yeah.\n\nChannel 1: now even flashing, I'll just wait for it to for a minute or two just for just to be stable.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Sorry. What was the the number again? One nine?\n\nChannel 0: Actually, the IP address should be written at the back of your router. It should\n\nChannel 1: Oh,\n\nChannel 0: be\n\nChannel 1: yes.\n\nChannel 0: preprinted. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Because the one that I mentioned is the similar one only. It really depends on what's written on the back of your router.\n\nChannel 1: Find it. It's one nine two one six eight one oh, shit. So it's it's only one cable that goes into the router. The yellow cable what?\n\nChannel 0: Sorry?\n\nChannel 1: There's only one cable that goes inside the router, which is the yellow cable?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: The one port.\n\nChannel 1: The one port, which is the w a n. Yeah?\n\nChannel 0: Yeah. That's\n\nChannel 1: Okay. Right. Okay. Yeah. It's at the moment, it's loading, but it's it's a bit too slow.\n\nI don't know because I reset the the modem. I'm not sure.\n\nChannel 0: correct. Mhmm. But is your phone already connected with the Wi Fi?\n\nChannel 1: Let me check that, actually. Yeah. It's\n\nChannel 0: Yeah.\n\nChannel 1: already\n\nChannel 0: That's the\n\nChannel 1: connected.\n\nChannel 0: issue. Mhmm. Okay.\n\nChannel 1: Yeah. Let me see. Yep. It's getting now. Okay.\n\nNow it's asking me. I've been just logging in now. Okay. Now it's asking me select your region and time zone, then universal. So the time zone.\n\nChannel 0: Yes. Then once it asks you for the connection type, just select PPPoE, then it will ask your username and password. Just enter the PPPoE username and password that we texted you and emailed. Mhmm.\n\nChannel 1: Okay. Here, it's asking me to select the connection type. P PPTP. Is that the one?\n\nChannel 0: PPPOE.\n\nChannel 1: PPOE.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. This is\n\nChannel 0: Yeah.\n\nChannel 1: p p p p\n\nChannel 0: Triple\n\nChannel 1: p o\n\nChannel 0: p.\n\nChannel 1: e. Okay. Next. The username? The one you send me on the message?\n\nChannel 0: Yeah. Yeah. That's correct.\n\nChannel 1: Copy. Email. It's an email address. Okay. And the password I don't think I can copy this password.\n\nI have to maybe Alrighty. Next. Now it says network name. So I can choose any name. Yeah?\n\nChannel 0: Network name. Can we skip that one?\n\nChannel 1: Okay. Skip.\n\nChannel 0: Yeah.\n\nChannel 1: It doesn't actually show me skip. Can I it says next? I'll just put something 2026.\n\nChannel 0: Okay. Sure.\n\nChannel 1: And and then the password, there's the Wi Fi password I want. Yeah?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. 2026. Alrighty. And then next. Okay.\n\nWireless setting has been changed. Please reconnect the router and continue the setup. Okay. Connected. It says connected on top.\n\nSo what should I do now?\n\nChannel 0: What does it say? Sorry.\n\nChannel 1: Sorry. It says that it's connected. It says wireless setting has been changed. Please reconnect the router and continue the setup. And\n\nChannel 0: I\n\nChannel 1: it says\n\nChannel 0: think that's because you entered the new password for the Wi Fi and the Wi Fi name. Yeah.\n\nChannel 1: okay. So it's it's it's not connected or what?\n\nChannel 0: It's still not connected because it should be successful.\n\nChannel 1: Oh, shoot me. So what do I do now? Please\n\nChannel 0: Does\n\nChannel 1: reconnect\n\nChannel 0: it ask\n\nChannel 1: the\n\nChannel 0: you to reconnect?\n\nChannel 1: yeah. It says wireless setting has been changed. Please reconnect the router and continue the setup.\n\nChannel 0: Reconnect? Yeah. Can we try to reconnect the router?\n\nChannel 1: So I have to do this again? Or\n\nChannel 0: Yeah. I think\n\nChannel 1: alright.\n\nChannel 0: you should connect again to the Wi Fi. New Wi Fi name and password. I think it disconnect you automatically to the Wi Fi since the name and password has changed. Mhmm.\n\nChannel 1: Uh-huh. Oh, okay. I got it. Yeah. It's actually the Wi Fi is gone.\n\nIt's not being connected there to the\n\nChannel 0: Yeah.\n\nChannel 1: Wi Fi. Okay. So so so what do I do now? Sorry. I'm just a bit confused.\n\nChannel 0: So what's what is important is you have entered the PPPoE username and password and selected the correct connection type, which is PPPoE. And after that after you save that one, you should have a connection after a few minutes after your after you finish the setup there.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Oh, okay. So\n\nChannel 0: So if possible that you can skip the other steps. What's important is you enter the PPPoE connection for us to try the Internet.\n\nChannel 1: Yeah. The the Wi Fi is actually showing now PCD, the one I put. Let's see if it's gonna work. Two. Yeah.\n\nI just logged in to the name to the Wi Fi. Okay. Okay. Perfect.\n\nChannel 0: Yeah. Can we proceed with the setup again? Continue.\n\nChannel 1: Oh, okay. So the Internet does not come now. Yeah? I have to do the setup again? Oh, really?\n\nOkay. Let me\n\nChannel 0: Yeah.\n\nChannel 1: see.\n\nChannel 0: Does it went back to the web page, or you need to go back to the first step?\n\nChannel 1: No. I'm just setting up. I just put the the address again.\n\nChannel 0: The PPPoE or the IP address?\n\nChannel 1: The the IP address now on the\n\nChannel 0: Okay. So it automatically accept you?\n\nChannel 1: yeah. Yeah. So, basically, it says I I just put in the new password and all that.\n\nChannel 0: Okay.\n\nChannel 1: And now they say, yeah, your local passport. It says\n\nChannel 0: Yeah.\n\nChannel 1: they asked me\n\nChannel 0: Okay. If ever it'll ask you again to change the network name and password, if possible that you can skip it for us to proceed with the setup without changing it?\n\nChannel 1: Yeah. I'll I'll not change it again. I didn't know. I thought they asked me for the Internet password.\n\nChannel 0: Yeah. No worries. All good.\n\nChannel 1: The local password. I already only one device can log in at a time. Do you want to continue and force the other to log off? Yeah. Log in.\n\nOh my god. There's no Internet connection. I don't know why. Because I logged into that name, the one I created. Is that why?\n\nChannel 0: Mhmm.\n\nChannel 1: But now it's\n\nChannel 0: Yeah.\n\nChannel 1: something wrong.\n\nChannel 0: Can we, yeah, can we reset again the router? Let's see. Again, sorry.\n\nChannel 1: Yeah.\n\nChannel 0: And then let's try again. Because once you reset the router, it will go back to its default setting, its previous Wi Fi name and password.\n\nChannel 1: Still flying. Maybe I'm just gonna turn turn off the modem.\n\nChannel 0: Yeah. Okay. Is it okay if you give me a callback again once it's done resetting and you're at the router's interface?\n\nChannel 1: Yeah. Well, what's your this is your phone number?\n\nChannel 0: Yeah. You can give this number a callback.\n\nChannel 1: Okay. Just this call. And then oh, what was your name? Sorry.\n\nChannel 0: Maureen? But we do have other tech technical team if ever\n\nChannel 1: Okay.\n\nChannel 0: that I'm with another customer, and I won't wasn't able to answer your call.\n\nChannel 1: Okay. Maureen, can you would I be able to put the on the line? Because I just wanna connect this one really badly. Is it okay\n\nChannel 0: Yeah.\n\nChannel 1: if you stay on the line, please? Because\n\nChannel 0: Okay. Sure.\n\nChannel 1: I have to explain everything in the beginning and all that, you know. It's\n\nChannel 0: Mhmm.\n\nChannel 1: got just to yeah. I\n\nChannel 0: Yeah.\n\nChannel 1: I just plugged in the rack and it should be should give me one one minute. It should turn off.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. Appreciate it. Thank you.\n\nChannel 0: How are you?\n\nChannel 1: Yeah. It's actually reset back to the old name now. And it's it's con I think it's trying to connect to the old name.\n\nChannel 0: Okay.\n\nChannel 1: Oh, perfect. Yeah. It's it's connected to the WiFi then. The green light's still flashing on the modem.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: Perfect.\n\nChannel 0: your phone is already connected to the Wi Fi\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: or\n\nChannel 1: It's\n\nChannel 0: not\n\nChannel 1: totally connected. Yeah. It's connected\n\nChannel 0: yet?\n\nChannel 1: now.\n\nChannel 0: Okay. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Let's proceed with the browser.\n\nChannel 1: Okay. Yep. Perfect. I'll just go to the browser now.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Create an administrator password. I'm just gonna create a password.\n\nChannel 0: Kindly enter the username and password written at the back of your\n\nChannel 1: It's not asking me for the username. It's asking me for the for the\n\nChannel 0: router.\n\nChannel 1: password. Administrator. Create an Administrator password. Let's\n\nChannel 0: Okay. Yeah. Can you create one? Just please do remember that for future reference.\n\nChannel 1: yeah. Yeah.\n\nChannel 0: For\n\nChannel 1: Yeah.\n\nChannel 0: future\n\nChannel 1: Of\n\nChannel 0: use.\n\nChannel 1: course.\n\nChannel 0: Yeah.\n\nChannel 1: Of course. So it's not loading for some reason. I don't know why. I'm just gonna refresh it.\n\nChannel 0: Okay.\n\nChannel 1: Yes. It is very slow. Why is it like that? Is it from the Wi Fi? I don't know.\n\nChannel 0: Have you entered the password?\n\nChannel 1: Yeah. Yeah. It said the password. I said yes, and it's still loading. It's very slow.\n\nChannel 0: Okay. Let's just wait for it. But your phone is still connected with the Wi Fi. Right?\n\nChannel 1: Yeah. Yeah. It's still connected\n\nChannel 0: Yeah.\n\nChannel 1: with that. I just tried\n\nChannel 0: Okay.\n\nChannel 1: to go to the browser, and then I entered that one. After that, they asked me for the password, then I put the password, and then after that, it's not loading. I don't know.\n\nChannel 0: It's still loading or not loading?\n\nChannel 1: Yeah. I I just tried to refresh it. Now it's going back to white, like a blank page, pretty much.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm I'm just gonna try to do it again.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Yeah. It's asked me for the password. Okay. Let's get started.\n\nOkay. Now it's loading. Yep. It shows universal testing. It's asking me for the 10 card zone.\n\nOkay. PPPOE. Next. And then user load. Copy.\n\nThe password. Mhmm. Alright. Next. Okay.\n\nHere is where we messed up. So I'll just say next instead of putting anything there. Personalized wire wireless settings.\n\nChannel 0: Yeah.\n\nChannel 1: I'll just say next. Okay. It says the field is required. Network name. Network name.\n\nOnly the network name, I think we have to put. You I don't know. You want me to put a name? Or\n\nChannel 0: Yeah. If it doesn't allow you to proceed, yeah, you should put the name, then\n\nChannel 1: okay.\n\nChannel 0: leave the password.\n\nChannel 1: Okay. Leave the password. Okay. So just any any name. Yeah?\n\nChannel 0: Yeah. That will be your Wi Fi network name.\n\nChannel 1: Okay. 2026. And then next. Okay. The field is required.\n\nIt's for the password. They asked me to also put the there is also an option here. It says add each band separately.\n\nChannel 0: So you need to put a password?\n\nChannel 1: Okay. So you want me to put another password? Because that's the what\n\nChannel 0: Can\n\nChannel 1: that\n\nChannel 0: you put the yeah. Can you put the previous one?\n\nChannel 1: yeah. The previous one. I will put that the same\n\nChannel 0: Yeah.\n\nChannel 1: one.\n\nChannel 0: Yeah. The same one.\n\nChannel 1: Yep. Okay. Yeah. I put exactly the same one. But the the name is different.\n\nIt's not the other one was Mercury's. This one is a different one. Okay. Next. Same thing.\n\nIt's came back. It says wireless setting has been changed. Please reconnect the router and continue the setup.\n\nChannel 0: Okay.\n\nChannel 1: No. It just says connected. Okay. Oh, okay. Connection test.\n\nSorry. I just pressed connection test. No. It's testing the connection. Yep.\n\nTesting the Internet connection. It may take several second. Please\n\nChannel 0: Okay.\n\nChannel 1: wait.\n\nChannel 0: Yeah.\n\nChannel 1: Enjoy\n\nChannel 0: Let's\n\nChannel 1: network.\n\nChannel 0: just wait for mhmm. It's done?\n\nChannel 1: Yeah. Yeah. It's just loading at the moment.\n\nChannel 0: Okay. Once that's done, it's successful. You should be able to connect with the Internet\n\nChannel 1: Oh, perfect. That's\n\nChannel 0: after\n\nChannel 1: good.\n\nChannel 0: that. Yeah.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: But\n\nChannel 1: Thank you\n\nChannel 0: if\n\nChannel 1: for\n\nChannel 0: there\n\nChannel 1: your\n\nChannel 0: is\n\nChannel 1: help.\n\nChannel 0: an issue\n\nChannel 1: Sorry to\n\nChannel 0: yeah.\n\nChannel 1: keep\n\nChannel 0: But\n\nChannel 1: you on hold.\n\nChannel 0: yeah. No worries. I'll wait for you to be\n\nChannel 1: Alright. Thank\n\nChannel 0: connected.\n\nChannel 1: you so much. Appreciate it.\n\nChannel 0: Mhmm. Because if that does not connect allow you to connect with the Internet, there might be a problem.\n\nChannel 1: Oh, really? Oh, hopefully,\n\nChannel 0: Yeah. Either\n\nChannel 1: that is\n\nChannel 0: at either at the router\n\nChannel 1: not\n\nChannel 0: or the network side.\n\nChannel 1: oh, okay. Yeah. No. The router is a brand new. It's no no.\n\nIt shouldn't be any any issue, to be honest.\n\nChannel 0: Yeah.\n\nChannel 1: It's a brand new.\n\nChannel 0: But\n\nChannel 1: It's never been connected.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. There is no Internet. There's no Internet connection. Oops. The Internet connection is set up success.\n\nIt's not is not set up successful. Make sure all cables are properly connected. Click back to set up and verify the Internet connection information. Connect our technical support if there is a problem exist.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Can we check if the PPPO username and password is was entered correctly?\n\nChannel 1: The the PPP? What's that?\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: That one.\n\nChannel 1: Yeah. Back to setup.\n\nChannel 0: Because\n\nChannel 1: Okay.\n\nChannel 0: that's the that's your credential for you to be able to connect with the Internet. If\n\nChannel 1: Yep.\n\nChannel 0: there's incorrect or misspelled with the username and password, it will not allow you\n\nChannel 1: Yep. Oh, okay. I'll\n\nChannel 0: to\n\nChannel 1: I'll\n\nChannel 0: establish\n\nChannel 1: just go\n\nChannel 0: your\n\nChannel 1: and\n\nChannel 0: connection.\n\nChannel 1: update it. So the just to double check, the the username is the l n and then hyphen\n\nChannel 0: Mhmm.\n\nChannel 1: or125294@linennetworks.au.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yep. And the password is it says AIRLN,\n\nChannel 0: Mhmm. Mhmm. Mhmm.\n\nChannel 1: OR12125294ORD.\n\nChannel 0: Yeah. It's correct.\n\nChannel 1: Yeah. Basically, I just copied and pasted that one from the message I got.\n\nChannel 0: Yes. Yeah. Can we try to test again the connection?\n\nChannel 1: To\n\nChannel 0: If it still\n\nChannel 1: yeah.\n\nChannel 0: doesn't work, I'm going to add a picture of your setup there for me to have a reference and review. Maybe there is the cables are not properly plugged in, or there's\n\nChannel 1: Yeah.\n\nChannel 0: something wrong with the the network.\n\nChannel 1: Yeah. I'm I'm I'm suspecting there is something not plugged in properly in the wall\n\nChannel 0: Mhmm.\n\nChannel 1: or something. Maybe I didn't know how to plug in something. I'm not sure.\n\nChannel 0: Yeah. So I'll request a picture if ever after that test, it still failed. Is it loading now?\n\nChannel 1: Yeah. It's\n\nChannel 0: Again.\n\nChannel 1: loading.\n\nChannel 0: Mhmm.\n\nChannel 1: That's the connection test.\n\nChannel 0: Okay.\n\nChannel 1: It's loading. Yeah. It says no Internet connection. And there is two options. They tell me try again, back to setup, or skip.\n\nChannel 0: Okay. So what I'm going to do is add a picture of your setup there. Then once received, I'll review the picture and get back to you. Is that okay?\n\nChannel 1: Yeah.\n\nChannel 0: For\n\nChannel 1: Yeah.\n\nChannel 0: me to\n\nChannel 1: Sure.\n\nChannel 0: see also your on how did you plug in the cables and on what box?\n\nChannel 1: Yeah. Yeah. Sure. Sure. Do\n\nChannel 0: Okay\n\nChannel 1: you want\n\nChannel 0: then.\n\nChannel 1: me to send you pictures\n\nChannel 0: I'll\n\nChannel 1: or you're gonna\n\nChannel 0: send you an email shortly then. Just reply with the pictures.\n\nChannel 1: oh, okay. Okay. No problem. Sounds good. Thank you.\n\nChannel 0: Okay. Okay. Bye for now, Jack. Thank you.\n\nChannel 1: Bye bye. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.02859492227435112},{"text":"Zach speaking.","start":1.5999999,"end":2.34,"sentiment":"neutral","sentiment_score":0.034214130602777004}],"sentiment":"neutral","sentiment_score":0.032341061159968376,"channel":1,"num_words":3,"start":1.28,"end":2.34},{"sentences":[{"text":"Yes.","start":2.8,"end":3.12,"sentiment":"neutral","sentiment_score":0.14330071210861206},{"text":"Hello.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2533799707889557},{"text":"Good afternoon.","start":3.4399998,"end":4.1,"sentiment":"positive","sentiment_score":0.5043720006942749},{"text":"This is Maureen from Airtel tech support.","start":4.16,"end":6.5,"sentiment":"positive","sentiment_score":0.41998861942972454},{"text":"I just wanted to inform you that we have successfully activated the service at the address.","start":7.04,"end":11.78,"sentiment":"positive","sentiment_score":0.5256602205336094}],"sentiment":"positive","sentiment_score":0.47244105736414593,"channel":0,"num_words":27,"start":2.8,"end":11.78},{"sentences":[{"text":"Oh, perfect.","start":12.48,"end":13.555,"sentiment":"positive","sentiment_score":0.7098931670188904},{"text":"Thank","start":13.775001,"end":14.095,"sentiment":"positive","sentiment_score":0.6431354880332947}],"sentiment":"positive","sentiment_score":0.6876406073570251,"channel":1,"num_words":3,"start":12.48,"end":14.095},{"sentences":[{"text":"Mhmm.","start":14.0,"end":14.48,"sentiment":"positive","sentiment_score":0.5007929801940918}],"sentiment":"positive","sentiment_score":0.5007929801940918,"channel":0,"num_words":1,"start":14.0,"end":14.48},{"sentences":[{"text":"you.","start":14.095,"end":14.595,"sentiment":"positive","sentiment_score":0.37967202067375183}],"sentiment":"positive","sentiment_score":0.37967202067375183,"channel":1,"num_words":1,"start":14.095,"end":14.595},{"sentences":[{"text":"Then it was noted here that you'll be using your own router.","start":14.48,"end":19.755001,"sentiment":"neutral","sentiment_score":0.17745134296516576}],"sentiment":"neutral","sentiment_score":0.17745134296516576,"channel":0,"num_words":12,"start":14.48,"end":19.755001},{"sentences":[{"text":"Correct.","start":20.255001,"end":20.655,"sentiment":"neutral","sentiment_score":0.15687915682792664},{"text":"Yes.","start":20.655,"end":21.155,"sentiment":"neutral","sentiment_score":0.1267348825931549}],"sentiment":"neutral","sentiment_score":0.14180701971054077,"channel":1,"num_words":2,"start":20.255001,"end":21.155},{"sentences":[{"text":"Yeah.","start":21.575,"end":21.815,"sentiment":"neutral","sentiment_score":0.12069769203662872},{"text":"Let me just confirm your router.","start":21.815,"end":23.675,"sentiment":"neutral","sentiment_score":0.11682720482349396},{"text":"It's Mercury a x 1,800 Wi Fi","start":24.855,"end":27.735,"sentiment":"neutral","sentiment_score":0.08874412945338658}],"sentiment":"neutral","sentiment_score":0.10306213051080704,"channel":0,"num_words":14,"start":21.575,"end":27.735},{"sentences":[{"text":"Yeah.","start":27.695,"end":28.195,"sentiment":"neutral","sentiment_score":0.059685759246349335}],"sentiment":"neutral","sentiment_score":0.059685759246349335,"channel":1,"num_words":1,"start":27.695,"end":28.195},{"sentences":[{"text":"six router.","start":27.735,"end":28.475,"sentiment":"neutral","sentiment_score":0.06640419363975525}],"sentiment":"neutral","sentiment_score":0.06640419363975525,"channel":0,"num_words":2,"start":27.735,"end":28.475},{"sentences":[{"text":"Yes.","start":28.99,"end":29.31,"sentiment":"neutral","sentiment_score":0.10070724785327911},{"text":"Correct.","start":29.31,"end":29.710001,"sentiment":"neutral","sentiment_score":0.14491793513298035},{"text":"Yeah.","start":29.710001,"end":30.210001,"sentiment":"neutral","sentiment_score":0.13485682010650635}],"sentiment":"neutral","sentiment_score":0.12682733436425528,"channel":1,"num_words":3,"start":28.99,"end":30.210001},{"sentences":[{"text":"So I already sent you an email instruction on how to set it up.","start":30.130001,"end":33.97,"sentiment":"neutral","sentiment_score":0.205956865634237},{"text":"Have you received it?","start":33.97,"end":35.19,"sentiment":"neutral","sentiment_score":0.10182034783065319}],"sentiment":"neutral","sentiment_score":0.1828154172334406,"channel":0,"num_words":18,"start":30.130001,"end":35.19},{"sentences":[{"text":"Yeah.","start":36.03,"end":36.35,"sentiment":"neutral","sentiment_score":0.03357170522212982},{"text":"I received I'm just trying to connect the things now.","start":36.35,"end":39.65,"sentiment":"neutral","sentiment_score":-0.03295468240976333},{"text":"I'm just not quite sure about the cables and all that.","start":40.03,"end":44.705,"sentiment":"neutral","sentiment_score":-0.2078326019373807},{"text":"So I'm just trying to do","start":44.705,"end":45.825,"sentiment":"neutral","sentiment_score":-0.050266645227869354}],"sentiment":"neutral","sentiment_score":-0.10299048612692527,"channel":1,"num_words":28,"start":36.03,"end":45.825},{"sentences":[{"text":"Okay.","start":47.895,"end":48.395,"sentiment":"neutral","sentiment_score":-0.014146795496344566},{"text":"Do you have the cable, the yellow cable?","start":48.774998,"end":52.635,"sentiment":"neutral","sentiment_score":-0.011431468650698662}],"sentiment":"neutral","sentiment_score":-0.011733171633548208,"channel":0,"num_words":9,"start":47.895,"end":52.635},{"sentences":[{"text":"yeah.","start":54.065,"end":54.385002,"sentiment":"neutral","sentiment_score":0.015370307490229608},{"text":"I've got every all the cables and all that connected.","start":54.385002,"end":56.885002,"sentiment":"neutral","sentiment_score":0.03481639176607132},{"text":"I turned on the I turned already the yeah.","start":57.260002,"end":64.22,"sentiment":"neutral","sentiment_score":0.03905123389429516},{"text":"I turned on the router and everything, but, yeah, everything seems to be working fine.","start":64.22,"end":71.165,"sentiment":"neutral","sentiment_score":0.13509242584307987}],"sentiment":"neutral","sentiment_score":0.07832519193845136,"channel":1,"num_words":35,"start":54.065,"end":71.165},{"sentences":[{"text":"Mhmm.","start":73.479996,"end":73.755,"sentiment":"neutral","sentiment_score":-0.0024020993150770664}],"sentiment":"neutral","sentiment_score":-0.0024020993150770664,"channel":0,"num_words":1,"start":73.479996,"end":73.755},{"sentences":[{"text":"Yeah.","start":74.265,"end":74.765,"sentiment":"neutral","sentiment_score":-0.02616332285106182},{"text":"Not sure where the issue is to be.","start":78.185,"end":80.525,"sentiment":"neutral","sentiment_score":-0.17304008081555367}],"sentiment":"neutral","sentiment_score":-0.15672044104172123,"channel":1,"num_words":9,"start":74.265,"end":80.525},{"sentences":[{"text":"Does the router has a red light or a green light?","start":82.875,"end":86.575,"sentiment":"neutral","sentiment_score":-0.10535791584036568}],"sentiment":"neutral","sentiment_score":-0.10535791584036568,"channel":0,"num_words":11,"start":82.875,"end":86.575},{"sentences":[{"text":"There is a green light on the router.","start":86.99,"end":88.77,"sentiment":"neutral","sentiment_score":-0.07728852983564138}],"sentiment":"neutral","sentiment_score":-0.07728852983564138,"channel":1,"num_words":8,"start":86.99,"end":88.77},{"sentences":[{"text":"Mhmm.","start":90.259995,"end":90.42,"sentiment":"neutral","sentiment_score":-0.006989533547312021},{"text":"Okay.","start":90.42,"end":90.92,"sentiment":"neutral","sentiment_score":0.004033367149531841},{"text":"And is it connected at the one port, w a n port at the back of your router?","start":91.299995,"end":96.52,"sentiment":"neutral","sentiment_score":0.0031178157466153302}],"sentiment":"neutral","sentiment_score":0.0026582258520647883,"channel":0,"num_words":20,"start":90.259995,"end":96.52},{"sentences":[{"text":"Yeah.","start":97.075005,"end":97.475006,"sentiment":"neutral","sentiment_score":0.016144175082445145},{"text":"Correct.","start":97.475006,"end":97.875,"sentiment":"neutral","sentiment_score":0.02010985277593136},{"text":"There is","start":97.875,"end":98.275,"sentiment":"neutral","sentiment_score":0.005751797929406166}],"sentiment":"neutral","sentiment_score":0.011939405929297209,"channel":1,"num_words":4,"start":97.075005,"end":98.275},{"sentences":[{"text":"Connected","start":98.18,"end":98.68,"sentiment":"neutral","sentiment_score":0.01109129749238491}],"sentiment":"neutral","sentiment_score":0.01109129749238491,"channel":0,"num_words":1,"start":98.18,"end":98.68},{"sentences":[{"text":"a w","start":98.275,"end":99.095,"sentiment":"neutral","sentiment_score":0.005497697740793228}],"sentiment":"neutral","sentiment_score":0.005497697740793228,"channel":1,"num_words":2,"start":98.275,"end":99.095},{"sentences":[{"text":"at the LED","start":98.74,"end":99.38,"sentiment":"neutral","sentiment_score":0.000319136306643486}],"sentiment":"neutral","sentiment_score":0.000319136306643486,"channel":0,"num_words":3,"start":98.74,"end":99.38},{"sentences":[{"text":"a","start":99.315,"end":99.635,"sentiment":"neutral","sentiment_score":-0.008027015253901482}],"sentiment":"neutral","sentiment_score":-0.008027015253901482,"channel":1,"num_words":1,"start":99.315,"end":99.635},{"sentences":[{"text":"box?","start":99.38,"end":99.795,"sentiment":"neutral","sentiment_score":-0.005641927942633629}],"sentiment":"neutral","sentiment_score":-0.005641927942633629,"channel":0,"num_words":1,"start":99.38,"end":99.795},{"sentences":[{"text":"n.","start":99.635,"end":100.115005,"sentiment":"neutral","sentiment_score":-0.005922926124185324},{"text":"Is that the white one goes there?","start":100.115005,"end":101.795006,"sentiment":"neutral","sentiment_score":-0.008025563987238067},{"text":"Yeah?","start":101.795006,"end":102.035,"sentiment":"neutral","sentiment_score":-0.006301366724073887},{"text":"Or the yellow 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I plugged in the yellow one into the lane, and it's flashing, the green flashing.","start":152.575,"end":160.11499,"sentiment":"neutral","sentiment_score":-0.008364553252855936}],"sentiment":"neutral","sentiment_score":-0.008364553252855936,"channel":1,"num_words":18,"start":152.575,"end":160.11499},{"sentences":[{"text":"Okay.","start":163.06999,"end":163.56999,"sentiment":"neutral","sentiment_score":0.03353087604045868},{"text":"So the router is connected into the NTD box.","start":163.95,"end":168.20999,"sentiment":"neutral","sentiment_score":0.054563102622826896},{"text":"The NTD box should be connected to the one port, w a n port in your router.","start":170.34999,"end":175.01,"sentiment":"neutral","sentiment_score":0.06762161346919396},{"text":"Then let's wait a few minutes for the connection to establish.","start":175.735,"end":178.875,"sentiment":"neutral","sentiment_score":0.010941247953186658},{"text":"Then once that's done, look underneath the 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changed.","start":1266.78,"end":1268.78,"sentiment":"neutral","sentiment_score":-0.048994213342666626},{"text":"Please reconnect the router and continue the setup.","start":1268.78,"end":1272.08,"sentiment":"neutral","sentiment_score":-0.020348425023257732}],"sentiment":"neutral","sentiment_score":-0.033145585330203176,"channel":1,"num_words":16,"start":1266.54,"end":1272.08},{"sentences":[{"text":"Reconnect?","start":1273.305,"end":1273.805,"sentiment":"neutral","sentiment_score":-0.025015607476234436},{"text":"Yeah.","start":1273.865,"end":1274.105,"sentiment":"neutral","sentiment_score":-0.024000277742743492},{"text":"Can we try to reconnect the router?","start":1274.105,"end":1276.045,"sentiment":"neutral","sentiment_score":-0.044475161603518894}],"sentiment":"neutral","sentiment_score":-0.0400380018270678,"channel":0,"num_words":9,"start":1273.305,"end":1276.045},{"sentences":[{"text":"So I have to do this again?","start":1277.5349,"end":1279.0549,"sentiment":"neutral","sentiment_score":-0.07576403873307365},{"text":"Or","start":1279.0549,"end":1279.5549,"sentiment":"neutral","sentiment_score":-0.03547627851366997}],"sentiment":"neutral","sentiment_score":-0.07072806870564818,"channel":1,"num_words":8,"start":1277.5349,"end":1279.5549},{"sentences":[{"text":"Yeah.","start":1283.23,"end":1283.73,"sentiment":"neutral","sentiment_score":-0.004450889304280281},{"text":"I think","start":1284.19,"end":1284.59,"sentiment":"neutral","sentiment_score":0.021717146039009094}],"sentiment":"neutral","sentiment_score":0.01299446759124597,"channel":0,"num_words":3,"start":1283.23,"end":1284.59},{"sentences":[{"text":"alright.","start":1284.4149,"end":1284.9149,"sentiment":"neutral","sentiment_score":0.07320433109998703}],"sentiment":"neutral","sentiment_score":0.07320433109998703,"channel":1,"num_words":1,"start":1284.4149,"end":1284.9149},{"sentences":[{"text":"you should connect again to the Wi Fi.","start":1284.59,"end":1287.8099,"sentiment":"neutral","sentiment_score":0.04185147816315293},{"text":"New Wi Fi name and password.","start":1289.07,"end":1290.9299,"sentiment":"neutral","sentiment_score":0.00642684039970239},{"text":"I think it disconnect you automatically to the Wi Fi since the name and password has changed.","start":1294.4299,"end":1304.0951,"sentiment":"neutral","sentiment_score":-0.08838458972818711},{"text":"Mhmm.","start":1304.0951,"end":1304.5951,"sentiment":"neutral","sentiment_score":-0.0775371640920639}],"sentiment":"neutral","sentiment_score":-0.03770944755524397,"channel":0,"num_words":32,"start":1284.59,"end":1304.5951},{"sentences":[{"text":"Uh-huh.","start":1304.995,"end":1305.495,"sentiment":"neutral","sentiment_score":-0.06741330027580261},{"text":"Oh, okay.","start":1306.035,"end":1306.995,"sentiment":"neutral","sentiment_score":-0.04209526814520359},{"text":"I got 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confused.","start":1332.05,"end":1333.3501,"sentiment":"negative","sentiment_score":-0.46605092883110044}],"sentiment":"neutral","sentiment_score":-0.22916134315378525,"channel":1,"num_words":17,"start":1311.635,"end":1333.3501},{"sentences":[{"text":"So what's what is important is you have entered the PPPoE username and password and selected the correct connection type, which is PPPoE.","start":1340.04,"end":1349.3401,"sentiment":"neutral","sentiment_score":0.13187309775663458},{"text":"And after that after you save that one, you should have a connection after a few minutes after your after you finish the setup 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correct.","start":2390.9348,"end":2391.93,"sentiment":"neutral","sentiment_score":0.19159624725580215}],"sentiment":"neutral","sentiment_score":0.164512000977993,"channel":0,"num_words":3,"start":2390.375,"end":2391.93},{"sentences":[{"text":"Yep.","start":2391.745,"end":2392.245,"sentiment":"neutral","sentiment_score":0.14286261796951294},{"text":"And the password is it says AIRLN,","start":2393.01,"end":2401.11,"sentiment":"neutral","sentiment_score":0.08012556231447629}],"sentiment":"neutral","sentiment_score":0.08796769427135587,"channel":1,"num_words":8,"start":2391.745,"end":2401.11},{"sentences":[{"text":"Mhmm.","start":2401.58,"end":2401.83,"sentiment":"neutral","sentiment_score":0.03451650217175484},{"text":"Mhmm.","start":2401.83,"end":2402.33,"sentiment":"neutral","sentiment_score":0.028746945783495903},{"text":"Mhmm.","start":2403.19,"end":2403.69,"sentiment":"neutral","sentiment_score":0.03086930513381958}],"sentiment":"neutral","sentiment_score":0.03137758436302344,"channel":0,"num_words":3,"start":2401.58,"end":2403.69},{"sentences":[{"text":"OR12125294ORD.","start":2403.33,"end":2413.8252,"sentiment":"neutral","sentiment_score":0.03719358891248703}],"sentiment":"neutral","sentiment_score":0.03719358891248703,"channel":1,"num_words":1,"start":2403.33,"end":2413.8252},{"sentences":[{"text":"Yeah.","start":2416.3252,"end":2416.645,"sentiment":"neutral","sentiment_score":0.11110690981149672},{"text":"It's correct.","start":2416.645,"end":2417.64,"sentiment":"neutral","sentiment_score":0.14649157971143723}],"sentiment":"neutral","sentiment_score":0.1346966897447904,"channel":0,"num_words":3,"start":2416.3252,"end":2417.64},{"sentences":[{"text":"Yeah.","start":2419.0051,"end":2419.0852,"sentiment":"neutral","sentiment_score":0.10389570891857149},{"text":"Basically, I just copied and pasted that one from the message I got.","start":2419.0852,"end":2422.71,"sentiment":"neutral","sentiment_score":0.08907916138951595}],"sentiment":"neutral","sentiment_score":0.09013748621301991,"channel":1,"num_words":14,"start":2419.0051,"end":2422.71},{"sentences":[{"text":"Yes.","start":2422.58,"end":2423.08,"sentiment":"neutral","sentiment_score":0.1005503237247467},{"text":"Yeah.","start":2423.7,"end":2424.02,"sentiment":"neutral","sentiment_score":0.06261209398508072},{"text":"Can we try to test again the connection?","start":2424.02,"end":2426.76,"sentiment":"neutral","sentiment_score":0.030083186691626906}],"sentiment":"neutral","sentiment_score":0.040382791124284265,"channel":0,"num_words":10,"start":2422.58,"end":2426.76},{"sentences":[{"text":"To","start":2426.39,"end":2426.89,"sentiment":"neutral","sentiment_score":-0.01465219259262085}],"sentiment":"neutral","sentiment_score":-0.01465219259262085,"channel":1,"num_words":1,"start":2426.39,"end":2426.89},{"sentences":[{"text":"If it still","start":2427.7,"end":2428.42,"sentiment":"neutral","sentiment_score":-0.03500210866332054}],"sentiment":"neutral","sentiment_score":-0.03500210866332054,"channel":0,"num_words":3,"start":2427.7,"end":2428.42},{"sentences":[{"text":"yeah.","start":2428.23,"end":2428.73,"sentiment":"neutral","sentiment_score":-0.037626080214977264}],"sentiment":"neutral","sentiment_score":-0.037626080214977264,"channel":1,"num_words":1,"start":2428.23,"end":2428.73},{"sentences":[{"text":"doesn't work, I'm going to add a picture of your setup there for me to have a reference and review.","start":2428.42,"end":2434.245,"sentiment":"neutral","sentiment_score":0.0008745405822992325},{"text":"Maybe there is the cables are not properly plugged in, or there's","start":2434.7852,"end":2440.865,"sentiment":"neutral","sentiment_score":-0.16819751635193825}],"sentiment":"neutral","sentiment_score":-0.06252748076803982,"channel":0,"num_words":32,"start":2428.42,"end":2440.865},{"sentences":[{"text":"Yeah.","start":2440.555,"end":2441.055,"sentiment":"neutral","sentiment_score":-0.1523222029209137}],"sentiment":"neutral","sentiment_score":-0.1523222029209137,"channel":1,"num_words":1,"start":2440.555,"end":2441.055},{"sentences":[{"text":"something wrong with the the network.","start":2440.865,"end":2442.725,"sentiment":"neutral","sentiment_score":-0.28912343581517536}],"sentiment":"neutral","sentiment_score":-0.28912343581517536,"channel":0,"num_words":6,"start":2440.865,"end":2442.725},{"sentences":[{"text":"Yeah.","start":2443.355,"end":2443.675,"sentiment":"neutral","sentiment_score":-0.14993156492710114},{"text":"I'm I'm I'm suspecting there is something not plugged in properly in the wall","start":2443.675,"end":2448.94,"sentiment":"neutral","sentiment_score":-0.23722410095589502}],"sentiment":"neutral","sentiment_score":-0.2314045985539754,"channel":1,"num_words":15,"start":2443.355,"end":2448.94},{"sentences":[{"text":"Mhmm.","start":2448.75,"end":2449.25,"sentiment":"neutral","sentiment_score":-0.151290625333786}],"sentiment":"neutral","sentiment_score":-0.151290625333786,"channel":0,"num_words":1,"start":2448.75,"end":2449.25},{"sentences":[{"text":"or something.","start":2448.94,"end":2449.5,"sentiment":"neutral","sentiment_score":-0.17963218688964844},{"text":"Maybe I didn't know how to plug in something.","start":2449.5,"end":2452.0,"sentiment":"neutral","sentiment_score":-0.248041076792611},{"text":"I'm not sure.","start":2452.1401,"end":2452.96,"sentiment":"neutral","sentiment_score":-0.18079639971256256}],"sentiment":"neutral","sentiment_score":-0.22385880457503454,"channel":1,"num_words":14,"start":2448.94,"end":2452.96},{"sentences":[{"text":"Yeah.","start":2453.63,"end":2454.13,"sentiment":"neutral","sentiment_score":-0.07762515544891357},{"text":"So I'll request a picture if ever after that test, it still failed.","start":2454.75,"end":2459.7551,"sentiment":"neutral","sentiment_score":-0.0696035477404411},{"text":"Is it loading now?","start":2519.5051,"end":2520.885,"sentiment":"neutral","sentiment_score":-0.02988753980025649}],"sentiment":"neutral","sentiment_score":-0.06122341307087077,"channel":0,"num_words":18,"start":2453.63,"end":2520.885},{"sentences":[{"text":"Yeah.","start":2521.115,"end":2521.595,"sentiment":"neutral","sentiment_score":0.002979567274451256},{"text":"It's","start":2521.595,"end":2521.915,"sentiment":"neutral","sentiment_score":-0.010786473751068115}],"sentiment":"neutral","sentiment_score":-0.0039034532383084297,"channel":1,"num_words":2,"start":2521.115,"end":2521.915},{"sentences":[{"text":"Again.","start":2521.665,"end":2522.01,"sentiment":"neutral","sentiment_score":-0.013515876606106758}],"sentiment":"neutral","sentiment_score":-0.013515876606106758,"channel":0,"num_words":1,"start":2521.665,"end":2522.01},{"sentences":[{"text":"loading.","start":2521.915,"end":2522.415,"sentiment":"neutral","sentiment_score":-0.024112628772854805}],"sentiment":"neutral","sentiment_score":-0.024112628772854805,"channel":1,"num_words":1,"start":2521.915,"end":2522.415},{"sentences":[{"text":"Mhmm.","start":2522.33,"end":2522.83,"sentiment":"neutral","sentiment_score":-0.011400409042835236}],"sentiment":"neutral","sentiment_score":-0.011400409042835236,"channel":0,"num_words":1,"start":2522.33,"end":2522.83},{"sentences":[{"text":"That's the connection test.","start":2522.475,"end":2524.095,"sentiment":"neutral","sentiment_score":-0.044058071449398994}],"sentiment":"neutral","sentiment_score":-0.044058071449398994,"channel":1,"num_words":4,"start":2522.475,"end":2524.095},{"sentences":[{"text":"Okay.","start":2524.89,"end":2525.39,"sentiment":"neutral","sentiment_score":-0.0149570070207119}],"sentiment":"neutral","sentiment_score":-0.0149570070207119,"channel":0,"num_words":1,"start":2524.89,"end":2525.39},{"sentences":[{"text":"It's loading.","start":2525.595,"end":2526.335,"sentiment":"neutral","sentiment_score":-0.04371662251651287},{"text":"Yeah.","start":2531.275,"end":2531.5151,"sentiment":"neutral","sentiment_score":-0.08391930907964706},{"text":"It says no Internet connection.","start":2531.5151,"end":2533.455,"sentiment":"neutral","sentiment_score":-0.20744041502475738},{"text":"And there is two options.","start":2537.54,"end":2538.82,"sentiment":"neutral","sentiment_score":-0.18058475255966186},{"text":"They tell me try again, back to setup, or skip.","start":2538.82,"end":2542.12,"sentiment":"neutral","sentiment_score":-0.11525147631764412}],"sentiment":"neutral","sentiment_score":-0.14191274587874828,"channel":1,"num_words":23,"start":2525.595,"end":2542.12},{"sentences":[{"text":"Okay.","start":2544.645,"end":2545.125,"sentiment":"neutral","sentiment_score":0.029347432777285576},{"text":"So what I'm going to do is add a picture of your setup there.","start":2545.125,"end":2549.385,"sentiment":"neutral","sentiment_score":0.07617819601936},{"text":"Then once received, I'll review the picture and get back to you.","start":2549.78,"end":2553.46,"sentiment":"neutral","sentiment_score":0.06668339545528094},{"text":"Is that okay?","start":2553.46,"end":2554.28,"sentiment":"neutral","sentiment_score":0.08815693110227585}],"sentiment":"neutral","sentiment_score":0.07201712386061748,"channel":0,"num_words":30,"start":2544.645,"end":2554.28},{"sentences":[{"text":"Yeah.","start":2554.6948,"end":2554.9348,"sentiment":"neutral","sentiment_score":0.03397930786013603}],"sentiment":"neutral","sentiment_score":0.03397930786013603,"channel":1,"num_words":1,"start":2554.6948,"end":2554.9348},{"sentences":[{"text":"For","start":2554.82,"end":2554.98,"sentiment":"neutral","sentiment_score":0.01659962348639965}],"sentiment":"neutral","sentiment_score":0.01659962348639965,"channel":0,"num_words":1,"start":2554.82,"end":2554.98},{"sentences":[{"text":"Yeah.","start":2554.9348,"end":2555.1748,"sentiment":"neutral","sentiment_score":0.018570031970739365}],"sentiment":"neutral","sentiment_score":0.018570031970739365,"channel":1,"num_words":1,"start":2554.9348,"end":2555.1748},{"sentences":[{"text":"me 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gonna","start":2566.62,"end":2567.6,"sentiment":"neutral","sentiment_score":0.040107703457276024}],"sentiment":"neutral","sentiment_score":0.040107703457276024,"channel":1,"num_words":3,"start":2566.62,"end":2567.6},{"sentences":[{"text":"send you an email shortly then.","start":2567.955,"end":2569.715,"sentiment":"neutral","sentiment_score":0.04764627665281296},{"text":"Just reply with the pictures.","start":2569.715,"end":2572.2952,"sentiment":"neutral","sentiment_score":0.06164051592350006}],"sentiment":"neutral","sentiment_score":0.054007294503125275,"channel":0,"num_words":11,"start":2567.955,"end":2572.2952},{"sentences":[{"text":"oh, okay.","start":2573.18,"end":2573.74,"sentiment":"neutral","sentiment_score":0.07845734804868698},{"text":"Okay.","start":2573.74,"end":2574.06,"sentiment":"neutral","sentiment_score":0.1208590418100357},{"text":"No problem.","start":2574.06,"end":2574.62,"sentiment":"positive","sentiment_score":0.410177618265152},{"text":"Sounds 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The customer is experiencing trouble connecting their phone to the Wi Fi network and the agent guides them through the setup process. The agent also helps the customer reset their router and network name, and provides instructions on how to reset the router and network name. The customer is instructed to check for the PPPO username and password and reset wireless settings. The agent will review and provide feedback on the setup process."},"intents":{"segments":[{"text":"So I already sent you an email instruction on how to set it up. Have you received it? Yeah.","start_word":69,"end_word":87,"intents":[{"intent":"Set up router","confidence_score":0.100198925}]},{"text":"Then once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Okay.","start_word":355,"end_word":375,"intents":[{"intent":"Connect router to wi fi network","confidence_score":0.017443888}]},{"text":"That's the it's referring to the cable that you're using to connect the router to the NTT Yeah. box.","start_word":887,"end_word":905,"intents":[{"intent":"Connect router","confidence_score":0.033291448}]},{"text":"Once the router lights are back on and stable after it's reset, just connect again to the Wi Fi with your phone, then log in again to the IP address. Yes.","start_word":1025,"end_word":1055,"intents":[{"intent":"Fix router lighting issue","confidence_score":0.00018364789}]},{"text":"It's still not connected because it should be successful. Oh, shoot me.","start_word":1542,"end_word":1553,"intents":[{"intent":"Fix wifi connection","confidence_score":0.0010237296}]},{"text":"The the Wi Fi is actually showing now PCD, the one I put. Let's see if it's gonna work. Two. 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Is it okay Yeah.","start_word":2148,"end_word":2173,"intents":[{"intent":"Connect line","confidence_score":0.0088566225}]},{"text":"I'm just gonna create a password. Kindly enter the username and password written at the back of your It's not asking me for the username. It's asking me for the for the router. password.","start_word":2327,"end_word":2360,"intents":[{"intent":"Create administrator password","confidence_score":0.40584838}]},{"text":"I'm just gonna refresh it. Okay. Yes.","start_word":2403,"end_word":2409,"intents":[{"intent":"Refresh","confidence_score":0.30374253},{"intent":"Refresh","confidence_score":0.30396634},{"intent":"Refresh","confidence_score":0.15931726},{"intent":"Refresh","confidence_score":0.12829773}]},{"text":"It is very slow. Why is it like that? Is it from the Wi Fi?","start_word":2410,"end_word":2424,"intents":[{"intent":"Load wifi","confidence_score":0.0013278897}]},{"text":"Is it from the Wi Fi?","start_word":2419,"end_word":2424,"intents":[{"intent":"Inquire about wifi","confidence_score":0.00017403747}]},{"text":"Have you entered the password? Yeah.","start_word":2428,"end_word":2433,"intents":[{"intent":"Provide password","confidence_score":0.00024556188},{"intent":"Enter password","confidence_score":0.00935675},{"intent":"Confirm password","confidence_score":0.08391778},{"intent":"Confirm password","confidence_score":0.00978476}]},{"text":"Let's just wait for it. But your phone is still connected with the Wi Fi. Right? Yeah. Yeah.","start_word":2450,"end_word":2467,"intents":[{"intent":"Confirm connection","confidence_score":0.08552411}]},{"text":"to go to the browser, and then I entered that one. After that, they asked me for the password, then I put the password, and then after that, it's not loading. I don't know.","start_word":2478,"end_word":2511,"intents":[{"intent":"Access browser","confidence_score":0.04351514}]},{"text":"Only the network name, I think we have to put. You I don't know.","start_word":2628,"end_word":2641,"intents":[{"intent":"Provide network name","confidence_score":0.046453744}]},{"text":"That will be your Wi Fi network name. Okay.","start_word":2681,"end_word":2689,"intents":[{"intent":"Confirm name","confidence_score":0.015391816}]},{"text":"Can we try to test again the connection? To If it still yeah.","start_word":3182,"end_word":3194,"intents":[{"intent":"Test connection","confidence_score":0.014888721}]}]},"sentiments":{"segments":[{"text":"Hello. Zach speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1055172085762024},{"text":"Good afternoon. This is Maureen from Airtel tech support. I just wanted to inform you that we have successfully activated the service at the address. Oh, perfect. Thank Mhmm. you.","start_word":5,"end_word":34,"sentiment":"positive","sentiment_score":0.5109047889709473},{"text":"Then it was noted here that you'll be using your own router. Correct. Yes. Yeah. Let me just confirm your router. It's Mercury a x 1,800 Wi Fi Yeah. six router. Yes. Correct. Yeah. So I already sent you an email instruction on how to set it up. Have you received it? Yeah. I received I'm just trying to connect the things now. I'm just not quite sure about the cables and all that. So I'm just trying to do Okay. Do you have the cable, the yellow cable? yeah. I've got every all the cables and all that connected. I turned on the I turned already the yeah. I turned on the router and everything, but, yeah, everything seems to be working fine. Mhmm. Yeah. Not sure where the issue is to be. Does the router has a red light or a green light? There is a green light on the router. Mhmm. Okay. And is it connected at the one port, w a n port at the back of your router? Yeah. Correct. There is Connected a w at the LED a box? n. Is that the white one goes there? Yeah? Or the yellow one Yeah. goes That's there? correct. The white box on your wall, that is the NTT box. There's the router should be connected to that box using the yellow The yellow cable goes into the white w a n. Yeah? White? cable. Yeah. At the back of your router. Okay. Because oh, okay. I I must have plugged into the wrong thing. Just one second. Okay. Now the now I plugged in the yellow one into the lane, and it's flashing, the green flashing. Okay. So the router is connected into the NTD box. The NTD box should be connected to the one port, w a n port in your router. Then let's wait a few minutes for the connection to establish. Then once that's done, look underneath the router. You'll find the sticker with your Wi Fi network name and password. Okay. So now because I'm actually on my phone. I just went to log in to my router using Mhmm. Is your device connected to the router? yeah. My device is connected to the router. Yeah. Is it without Internet access yet for us to access the router interface during setup? Oh, okay. Yeah.","start_word":35,"end_word":427,"sentiment":"neutral","sentiment_score":0.01708375504738047},{"text":"There's there's something wrong with your hardware connection.","start_word":428,"end_word":435,"sentiment":"negative","sentiment_score":-0.4133039116859436},{"text":"Please make sure. Okay. So okay. Yep. So what do I have to do? Sorry again. Sorry? Sorry. What what what do I have to do? So your device is connected now to the router or not yet. It should be There connected. there they say there is no Internet connection. That's what it says. Yeah. Your your device must be connected to the router's Wi Fi network even without Internet access yet to access the router interface during setup. Okay. Yeah. It's actually connected to the Wi Fi, Mhmm. to the Mhmm. to the router. So yeah. Are Well, you using your phone or laptop? I'm I'm just using my phone. Mhmm. Okay. Because sometimes phone doesn't work, but we can still try. Yeah. Now it's connected now, your new phone, Okay. to the router? Yeah. So basically, Okay. what do you mean by connected? Sorry. I I just don't get it. Like, what do you mean by connect? Connect the your phone is connected to the Wi Fi network of the router. Yeah. It says there is a tick. When I go to the Wi Fi, there is a tick next to the Mercury's. It says tick to it. Yeah. It's pretty much Internet. connected. Yeah.","start_word":436,"end_word":643,"sentiment":"neutral","sentiment_score":-0.03182594105601311},{"text":"That's all good.","start_word":644,"end_word":646,"sentiment":"positive","sentiment_score":0.4403446912765503},{"text":"Now let's log in to the router's interface. Open a browser on your phone, Yeah. then in the address bar, type the IP address printed on the back of your router. Usually, something like one nine two dot one six eight dot one dot one or Yep. similar. That yeah. That's Mhmm. the one, actually. I typed in, and then I pressed enter on that one. I Mhmm. Mhmm. and then after that, I log in. Is it okay if I put you on hold for a sec? I'll just check the your service at your address Oh, okay. Sure. on their Sure. end. Yeah. Hang on. Just check the network side. Hang on. Hello, Jack? Yes. Hello? Yes.","start_word":647,"end_word":765,"sentiment":"neutral","sentiment_score":0.03940684157384544},{"text":"Thank you for waiting. After checking, all is well.","start_word":766,"end_word":774,"sentiment":"positive","sentiment_score":0.5074783563613892},{"text":"And on our end, the network is online, so we just need a compatible router for it to establish a connection. So have you entered the IP address in your browser? Yes. Yeah. Basically, Mhmm. I've entered the IP address and Yes. Yes. Mhmm. it's just the now it's loading. Yeah. And I Does it ask you what username and password? Yeah. Yeah. Correct. I put the username Yeah. and everything. And now it says Internet.","start_word":775,"end_word":850,"sentiment":"neutral","sentiment_score":0.08548865467309952},{"text":"Something is wrong with the hardware connection.","start_word":851,"end_word":857,"sentiment":"negative","sentiment_score":-0.4045984745025635},{"text":"Please try the following. Make sure that the ether Ethernet cable is securely and properly connected to the Internet ports. Mhmm. Try another ether Ethernet cable. Ethernet cable. Yeah. That's the it's referring to the cable that you're using to connect the router to the NTT Yeah. box. It says if the problem persists, reset your router. Reboot or reset your router. Mhmm. Is your router brand new? Yeah. It's a brand new I just purchased it. Yeah. Okay. Hang on. Let me just check on my end. Hang on. Hello, Jeff? Hello? Hi. Yeah. Just to confirm, so at the back of your router, the cable is connected at the WAN port, Yeah. The yellow cable is then corrected to the w a n. I just reset the router. the the router now just to see if it's gonna do anything because I've switched couple of cables around.","start_word":858,"end_word":1006,"sentiment":"neutral","sentiment_score":-0.024434534832835197},{"text":"I messed up with the cable a little bit.","start_word":1007,"end_word":1015,"sentiment":"negative","sentiment_score":-0.4970500767230987},{"text":"Mhmm. Okay. Yeah. So, hopefully, that shoots. Yeah. Once the router lights are back on and stable after it's reset, just connect again to the Wi Fi with your phone, then log in again to the IP address. Yes. Mhmm. It's white on the router. It's orange. And Yeah. now even flashing, I'll just wait for it to for a minute or two just for just to be stable. Mhmm. Okay. Sorry. What was the the number again? One nine? Actually, the IP address should be written at the back of your router. It should Oh, be yes. preprinted. Yeah. Yeah. Because the one that I mentioned is the similar one only. It really depends on what's written on the back of your router. Find it. It's one nine two one six eight one oh, shit. So it's it's only one cable that goes into the router. The yellow cable what? Sorry? There's only one cable that goes inside the router, which is the yellow cable? Yeah. Yeah. The one port. The one port, which is the w a n. Yeah? Yeah. That's Okay. Right. Okay. Yeah. It's at the moment, it's loading, but it's it's a bit too slow.","start_word":1016,"end_word":1215,"sentiment":"neutral","sentiment_score":0.007751087620854378},{"text":"I don't know because I reset the the modem.","start_word":1216,"end_word":1224,"sentiment":"negative","sentiment_score":-0.3768883943557739},{"text":"I'm not sure. correct. Mhmm. But is your phone already connected with the Wi Fi? Let me check that, actually. Yeah. It's Yeah. already That's the connected. issue. Mhmm. Okay. Yeah. Let me see. Yep. It's getting now. Okay. Now it's asking me. I've been just logging in now. Okay. Now it's asking me select your region and time zone, then universal. So the time zone. Yes. Then once it asks you for the connection type, just select PPPoE, then it will ask your username and password. Just enter the PPPoE username and password that we texted you and emailed. Mhmm. Okay. Here, it's asking me to select the connection type. P PPTP. Is that the one? PPPOE. PPOE. Mhmm. Yeah. This is Yeah. p p p p Triple p o p. e. Okay. Next. The username? The one you send me on the message? Yeah. Yeah. That's correct. Copy. Email. It's an email address. Okay. And the password I don't think I can copy this password. I have to maybe Alrighty. Next. Now it says network name. So I can choose any name. Yeah? Network name. Can we skip that one? Okay. Skip. Yeah. It doesn't actually show me skip. Can I it says next? I'll just put something 2026. Okay. Sure. And and then the password, there's the Wi Fi password I want. Yeah? Yeah. Yeah. 2026. Alrighty. And then next. Okay. Wireless setting has been changed. Please reconnect the router and continue the setup. Okay. Connected. It says connected on top. So what should I do now? What does it say? Sorry. Sorry. It says that it's connected. It says wireless setting has been changed. Please reconnect the router and continue the setup. And I it says think that's because you entered the new password for the Wi Fi and the Wi Fi name. Yeah. okay. So it's it's it's not connected or what? It's still not connected because it should be successful. Oh, shoot me. So what do I do now? Please Does reconnect it ask the you to reconnect? yeah. It says wireless setting has been changed. Please reconnect the router and continue the setup. Reconnect? Yeah. Can we try to reconnect the router? So I have to do this again? Or Yeah. I think alright. you should connect again to the Wi Fi. New Wi Fi name and password. I think it disconnect you automatically to the Wi Fi since the name and password has changed. Mhmm. Uh-huh. Oh, okay. I got it. Yeah. It's actually the Wi Fi is gone. It's not being connected there to the Yeah. Wi Fi. Okay. So so so what do I do now?","start_word":1225,"end_word":1670,"sentiment":"neutral","sentiment_score":-0.03855653106122207},{"text":"Sorry. I'm just a bit confused.","start_word":1671,"end_word":1676,"sentiment":"negative","sentiment_score":-0.5271375775337219},{"text":"So what's what is important is you have entered the PPPoE username and password and selected the correct connection type, which is PPPoE. And after that after you save that one, you should have a connection after a few minutes after your after you finish the setup there. Okay. Yeah. Oh, okay. So So if possible that you can skip the other steps. What's important is you enter the PPPoE connection for us to try the Internet. Yeah. The the Wi Fi is actually showing now PCD, the one I put. Let's see if it's gonna work. Two. Yeah. I just logged in to the name to the Wi Fi. Okay. Okay.","start_word":1677,"end_word":1788,"sentiment":"neutral","sentiment_score":0.11822593212127686},{"text":"Perfect.","start_word":1789,"end_word":1789,"sentiment":"positive","sentiment_score":0.469829797744751},{"text":"Yeah. Can we proceed with the setup again? Continue. Oh, okay. So the Internet does not come now. Yeah? I have to do the setup again? Oh, really? Okay. Let me Yeah. see. Does it went back to the web page, or you need to go back to the first step? No. I'm just setting up. I just put the the address again. The PPPoE or the IP address? The the IP address now on the Okay. So it automatically accept you? yeah. Yeah. So, basically, it says I I just put in the new password and all that. Okay. And now they say, yeah, your local passport. It says Yeah. they asked me Okay. If ever it'll ask you again to change the network name and password, if possible that you can skip it for us to proceed with the setup without changing it? Yeah. I'll I'll not change it again. I didn't know. I thought they asked me for the Internet password. Yeah. No worries. All good. The local password. I already only one device can log in at a time. Do you want to continue and force the other to log off? Yeah. Log in. Oh my god.","start_word":1790,"end_word":1990,"sentiment":"neutral","sentiment_score":0.004131644498556852},{"text":"There's no Internet connection.","start_word":1991,"end_word":1994,"sentiment":"negative","sentiment_score":-0.34106752276420593},{"text":"I don't know why. Because I logged into that name, the one I created. Is that why? Mhmm. But now it's Yeah. something wrong. Can we, yeah, can we reset again the router? Let's see. Again, sorry. Yeah. And then let's try again. Because once you reset the router, it will go back to its default setting, its previous Wi Fi name and password. Still flying. Maybe I'm just gonna turn turn off the modem. Yeah. Okay. Is it okay if you give me a callback again once it's done resetting and you're at the router's interface? Yeah. Well, what's your this is your phone number? Yeah. You can give this number a callback. Okay. Just this call. And then oh, what was your name? Sorry. Maureen? But we do have other tech technical team if ever Okay. that I'm with another customer, and I won't wasn't able to answer your call. Okay. Maureen, can you would I be able to put the on the line?","start_word":1995,"end_word":2160,"sentiment":"neutral","sentiment_score":-0.09999106290290156},{"text":"Because I just wanna connect this one really badly.","start_word":2161,"end_word":2169,"sentiment":"negative","sentiment_score":-0.39177262783050537},{"text":"Is it okay Yeah. if you stay on the line, please? Because Okay. Sure. I have to explain everything in the beginning and all that, you know. It's Mhmm. got just to yeah. I Yeah. I just plugged in the rack and it should be should give me one one minute. It should turn off. Okay.","start_word":2170,"end_word":2225,"sentiment":"neutral","sentiment_score":-0.02616044692695141},{"text":"Thank you. Appreciate it. Thank you.","start_word":2226,"end_word":2231,"sentiment":"positive","sentiment_score":0.4182254672050476},{"text":"How are you? Yeah. It's actually reset back to the old name now. And it's it's con I think it's trying to connect to the old name. Okay. Oh, perfect. Yeah. It's it's connected to the WiFi then. The green light's still flashing on the modem. Mhmm. Yeah. But Perfect. your phone is already connected to the Wi Fi Yeah. Yeah. or It's not totally connected. Yeah. It's connected yet? now. Okay. Yeah. Yeah. Let's proceed with the browser. Okay. Yep. Perfect. I'll just go to the browser now. Mhmm. Okay. Create an administrator password. I'm just gonna create a password. Kindly enter the username and password written at the back of your It's not asking me for the username. It's asking me for the for the router. password. Administrator. Create an Administrator password. Let's Okay. Yeah. Can you create one? Just please do remember that for future reference. yeah. Yeah. For Yeah. future Of use. course. Yeah. Of course.","start_word":2232,"end_word":2391,"sentiment":"neutral","sentiment_score":-0.02169057028368115},{"text":"So it's not loading for some reason. I don't know why.","start_word":2392,"end_word":2402,"sentiment":"negative","sentiment_score":-0.36746034026145935},{"text":"I'm just gonna refresh it. Okay. Yes.","start_word":2403,"end_word":2409,"sentiment":"neutral","sentiment_score":-0.26596179604530334},{"text":"It is very slow. Why is it like that?","start_word":2410,"end_word":2418,"sentiment":"negative","sentiment_score":-0.5226234197616577},{"text":"Is it from the Wi Fi? I don't know. Have you entered the password? Yeah. Yeah. It said the password. I said yes, and it's still loading.","start_word":2419,"end_word":2445,"sentiment":"neutral","sentiment_score":-0.1924301385879517},{"text":"It's very slow.","start_word":2446,"end_word":2448,"sentiment":"negative","sentiment_score":-0.479042649269104},{"text":"Okay. Let's just wait for it. But your phone is still connected with the Wi Fi. Right? Yeah. Yeah. It's still connected Yeah. with that. I just tried Okay. to go to the browser, and then I entered that one. After that, they asked me for the password, then I put the password, and then after that, it's not loading. I don't know. It's still loading or not loading? Yeah. I I just tried to refresh it. Now it's going back to white, like a blank page, pretty much. Mhmm. I'm I'm just gonna try to do it again. Okay. Okay. Yeah. It's asked me for the password. Okay. Let's get started. Okay. Now it's loading. Yep. It shows universal testing. It's asking me for the 10 card zone. Okay. PPPOE. Next. And then user load. Copy. The password. Mhmm. Alright. Next. Okay. Here is where we messed up. So I'll just say next instead of putting anything there. Personalized wire wireless settings. Yeah. I'll just say next. Okay. It says the field is required. Network name. Network name. Only the network name, I think we have to put. You I don't know. You want me to put a name? Or Yeah. If it doesn't allow you to proceed, yeah, you should put the name, then okay. leave the password. Okay. Leave the password. Okay. So just any any name. Yeah? Yeah. That will be your Wi Fi network name. Okay. 2026. And then next. Okay. The field is required. It's for the password. They asked me to also put the there is also an option here. It says add each band separately. So you need to put a password? Okay. So you want me to put another password? Because that's the what Can that you put the yeah. Can you put the previous one? yeah. The previous one. I will put that the same Yeah. one. Yeah. The same one. Yep. Okay. Yeah. I put exactly the same one. But the the name is different. It's not the other one was Mercury's. This one is a different one. Okay. Next. Same thing. It's came back. It says wireless setting has been changed. Please reconnect the router and continue the setup. Okay. No. It just says connected. Okay. Oh, okay. Connection test. Sorry. I just pressed connection test. No. It's testing the connection. Yep. Testing the Internet connection. It may take several second. Please Okay. wait. Yeah. Enjoy Let's network. just wait for mhmm. It's done? Yeah. Yeah. It's just loading at the moment. Okay. Once that's done, it's successful. You should be able to connect with the Internet Oh, perfect.","start_word":2449,"end_word":2889,"sentiment":"neutral","sentiment_score":-0.013450504337646524},{"text":"That's after good.","start_word":2890,"end_word":2892,"sentiment":"positive","sentiment_score":0.33899539709091187},{"text":"that. Yeah. Yeah. Perfect. But Thank you if for there your is help. an issue Sorry to yeah. keep But you on hold. yeah. No worries. I'll wait for you to be Alright.","start_word":2893,"end_word":2925,"sentiment":"neutral","sentiment_score":0.1006675660610199},{"text":"Thank connected. you so much. Appreciate it.","start_word":2926,"end_word":2932,"sentiment":"positive","sentiment_score":0.4761633276939392},{"text":"Mhmm. Because if that does not connect allow you to connect with the Internet, there might be a problem. Oh, really? Oh, hopefully, Yeah. Either that is at either at the router not or the network side. oh, okay. Yeah. No. The router is a brand new. It's no no. It shouldn't be any any issue, to be honest. Yeah. It's a brand new. But It's never been connected. Mhmm. Okay. There is no Internet. There's no Internet connection. Oops. The Internet connection is set up success. It's not is not set up successful. Make sure all cables are properly connected. Click back to set up and verify the Internet connection information. Connect our technical support if there is a problem exist. Mhmm. Yeah. Can we check if the PPPO username and password is was entered correctly? The the PPP? What's that? Yeah. Alright. That one. Yeah. Back to setup. Because Okay. that's the that's your credential for you to be able to connect with the Internet. If Yep.","start_word":2933,"end_word":3101,"sentiment":"neutral","sentiment_score":-0.040755235849047555},{"text":"there's incorrect or misspelled with the username and password, it will not allow you Yep.","start_word":3102,"end_word":3116,"sentiment":"negative","sentiment_score":-0.443233847618103},{"text":"Oh, okay. I'll to I'll establish just go your and connection. update it. So the just to double check, the the username is the l n and then hyphen Mhmm. or125294@linennetworks.au. Yeah. That's correct. Yep. And the password is it says AIRLN, Mhmm. Mhmm. Mhmm. OR12125294ORD. Yeah. It's correct. Yeah. Basically, I just copied and pasted that one from the message I got. Yes. Yeah. Can we try to test again the connection? To If it still yeah. doesn't work, I'm going to add a picture of your setup there for me to have a reference and review. Maybe there is the cables are not properly plugged in, or there's Yeah. something wrong with the the network. Yeah. I'm I'm I'm suspecting there is something not plugged in properly in the wall Mhmm. or something. Maybe I didn't know how to plug in something. I'm not sure. Yeah. So I'll request a picture if ever after that test, it still failed. Is it loading now? Yeah. It's Again. loading. Mhmm. That's the connection test. Okay. It's loading. Yeah. It says no Internet connection. And there is two options. They tell me try again, back to setup, or skip. Okay. So what I'm going to do is add a picture of your setup there. Then once received, I'll review the picture and get back to you. Is that okay? Yeah. For Yeah. me to Sure. see also your on how did you plug in the cables and on what box? Yeah. Yeah. Sure. Sure. Do Okay you want then. me to send you pictures I'll or you're gonna send you an email shortly then. Just reply with the pictures. oh, okay. Okay.","start_word":3117,"end_word":3397,"sentiment":"neutral","sentiment_score":-0.01358498594461811},{"text":"No problem. Sounds good. Thank you.","start_word":3398,"end_word":3403,"sentiment":"positive","sentiment_score":0.6220111846923828},{"text":"Okay. Okay. Bye for now, Jack.","start_word":3404,"end_word":3409,"sentiment":"neutral","sentiment_score":0.2347586154937744},{"text":"Thank you. Bye bye. Thank you. Bye.","start_word":3410,"end_word":3416,"sentiment":"positive","sentiment_score":0.47744083404541016}],"average":{"sentiment":"neutral","sentiment_score":-0.01082773939870036}}}}