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Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0494182434 can't take your call at the moment.","start":0.96,"end":8.26,"sentiment":"neutral","sentiment_score":-0.28874099534004927},{"text":"Please leave a message after the tone.","start":8.32,"end":10.26,"sentiment":"neutral","sentiment_score":-0.15310366771050862},{"text":"When you have finished, hang up or press hash for more options.","start":10.559999,"end":13.62,"sentiment":"neutral","sentiment_score":-0.09000357612967491}],"sentiment":"neutral","sentiment_score":-0.1652480203796316,"num_words":27,"start":0.96,"end":13.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0494182434 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.\n\nChannel 0: Hello, Rita. My name is Mary, and I'm calling from Airtel. I know that you're not yet I mean, not at the address for a while. I'm just checking in as we still noticed that your service has been offline. And if you have already came back to your address and still no Internet connection and need assistance, please don't hesitate to call us, and we'll be more than happy to assist.\n\nYou can call us at 0391218113. Again, 0391218113. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"0494182434 can't take your call at the moment.","start":0.96,"end":8.26,"sentiment":"neutral","sentiment_score":-0.28874099534004927},{"text":"Please leave a message after the tone.","start":8.32,"end":10.26,"sentiment":"neutral","sentiment_score":-0.15310366771050862},{"text":"When you have finished, hang up or press hash for more options.","start":10.559999,"end":13.62,"sentiment":"neutral","sentiment_score":-0.09000357612967491}],"sentiment":"neutral","sentiment_score":-0.1652480203796316,"channel":1,"num_words":27,"start":0.96,"end":13.62},{"sentences":[{"text":"Hello, Rita.","start":15.775,"end":16.575,"sentiment":"neutral","sentiment_score":0.039156803861260414},{"text":"My name is Mary, and I'm calling from Airtel.","start":16.575,"end":19.155,"sentiment":"neutral","sentiment_score":0.044562452369266085},{"text":"I know that you're not yet I mean, not at the address for a while.","start":20.015,"end":23.535,"sentiment":"neutral","sentiment_score":-0.07915003225207329},{"text":"I'm just checking in as we still noticed that your service has been offline.","start":23.535,"end":27.875,"sentiment":"neutral","sentiment_score":-0.20320505116667067},{"text":"And if you have already came back to your address and still no Internet connection and need assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start":28.88,"end":39.379997,"sentiment":"neutral","sentiment_score":0.013400529744103551}],"sentiment":"neutral","sentiment_score":-0.04338789679523972,"channel":0,"num_words":72,"start":15.775,"end":39.379997},{"sentences":[{"text":"You can call us at 0391218113.","start":39.76,"end":45.704998,"sentiment":"neutral","sentiment_score":0.07293372725447018},{"text":"Again, 0391218113.","start":45.925,"end":50.324997,"sentiment":"neutral","sentiment_score":0.05555160343647003},{"text":"Thank you so much, and have a great day.","start":50.324997,"end":52.164997,"sentiment":"positive","sentiment_score":0.6800459027290344},{"text":"Goodbye.","start":52.164997,"end":52.664997,"sentiment":"neutral","sentiment_score":0.16979892551898956}],"sentiment":"positive","sentiment_score":0.37993986780444783,"channel":0,"num_words":18,"start":39.76,"end":52.664997}]},"summary":{"result":"success","short":"A representative from Airtel named Mary calls Rita to check if she needs assistance with her service as it is still offline and she has not yet returned to her address. Mary provides a phone number for Rita to call and assures her that they will be happy to assist."},"intents":{"segments":[{"text":"And if you have already came back to your address and still no Internet connection and need assistance, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":67,"end_word":98,"intents":[{"intent":"Request assistance","confidence_score":0.302412}]}]},"sentiments":{"segments":[{"text":"0494182434 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options. Hello, Rita. My name is Mary, and I'm calling from Airtel. I know that you're not yet I mean, not at the address for a while. I'm just checking in as we still noticed that your service has been offline. And if you have already came back to your address and still no Internet connection and need assistance, please don't hesitate to call us, and we'll be more than happy to assist. You can call us at 0391218113. Again, 0391218113.","start_word":0,"end_word":106,"sentiment":"neutral","sentiment_score":-0.04915183410048485},{"text":"Thank you so much, and have a great day.","start_word":107,"end_word":115,"sentiment":"positive","sentiment_score":0.6825231909751892},{"text":"Goodbye.","start_word":116,"end_word":116,"sentiment":"neutral","sentiment_score":0.2128587067127228}],"average":{"sentiment":"neutral","sentiment_score":0.008660766657660988}}}}