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Let me just get your what's your first name? Penny Nugent? Okay. That that because we've I don't know. Well, could be the mapping outage around there, I think. Hang on a second. Let me just check. Did you press the reset button? Oh, mate. I'm gonna kill you. You just eliminated everything, mate. Oh, hang on a sec. We'll get there. Are you at home at the moment? Okay. You got a laptop? Oh, man. Yeah. Come in with a bloody laptop. What's wrong with you? Everybody's got a alright. What I what I need you to do are we really here for? Alright. Nice. That'll be a big job. Yeah. Yeah. I know who they are. Listen, in that case, what I need you to do is on your phone, can you search for the new Wi Fi name? Yeah. Because you reset the whole thing. So whatever was in there is gone. It's gone back to factory default. So if you have a look underneath underneath your router, you got a sticker there. Alright? And that'll give you a Wi Fi name and a password. So you need to look for that Wi Fi name and that password. What do you mean? Yeah. No. Don't do nothing to it. Just leave it connected as it is. Just turn it upside down so you can get the the sticker there. Actually, if I give you a phone number, can you send it to a a number I'll give you? That way, it'd be a lot easier for for me to help you navigate. Number is 0403 zero three seven six three seven four four. If you can send me a yeah. Just send me a photo of that sticker, please, if you don't mind. I'm just laughing because I I had a a lady a girl customer ring up, but I knew her. I I had a I got a good good relationship with she's a nice person. She's in New South Wales, and she rings me up. She says, my Internet's not working. I pressed the reset button. I said, what? You put yes. She goes, I pressed it. I said, you bitch. She's done she's done a business stuff. Yeah. What yeah. They was doing that before, it's not doing that anymore. The we've done all tests. It actually started to activate from 09:00 this morning. Okay. Here we go. Tony Tony Tony. Oh, you got the old oh, shit. Alright. So you've got the alright. So let's have a look for your Wi Fi. You'll see tp link underscore zero two two one. No. Have a look for your Wi Fi. Search for Wi Fi. And when you search for a Wi Fi on your phone, do you see t p link zero double two one? Yeah. Because you okay. So you're connected to the Wi Fi. Right? Okay. Yeah. No. No. Just listen to me. Don't come back. Alright. I will get the alright. So you're connected to the Wi Fi. No Internet. Alright. Do you have Chrome in your phone? Yeah. Google Chrome. I just downloaded. You can just put Prime, Google Chrome, whatever. Okay. So on the in the URL section, I need you to type this in. Hang on. Let me just open this up. Come on. I like that. Okay. So in the URL, can you type in tplinkwifi.net? Yep. And then press enter. So tfortom,pforpeter,link wifi.net. Yep. Can you send me a photo of that? Hang on. Okay. Find it in network. Okay. So it's clear where it's got clear the cache in the history of your browser. Do that. Oh, no. Click on tplinkwifi.net. See that right down the bottom? Yeah. Yeah. Click on that. Okay. And then in that case, just clear the cache and history of your browser. Yeah. Because it sounds like it's you probably got a whole heap of history history in there and stuff like that. That needs to be cleared anyway. Oh, you do you browse a lot? It's still it's the same thing. Yeah. Yeah. Building data catches the whole lot. Yeah. Alright. And then go to Wi Fi Wi Fi TP Link Wi Fi button it again. Because these routers are real bitches, man. I hate them. They're just a real no. This router, it's I think it's the one that Super Network's left in the place. No. They're shit, man. Yeah. But but you're you're connected to the Wi Fi. Yeah? But there's no Internet. Is that right? Yeah. Double check because it's it could be maybe you're not connected to the Wi Fi. Yeah. Yeah. Now these routers are really, really shit, man. They always okay. At the back of the router, you got a Ethernet cable. Right? Yeah. Can you just pull it out for ten seconds and then put it back in? Yeah. I told I actually got upset with Super Networks a long time. I blasted them and said, mate, don't give out these bloody rouses as shit. But they were giving them for free. So you know? Yeah. Okay. That okay. That's good. Alright. And I've connected the Wi Fi this time again. Oh, just need to pop might have to wait a little bit because that those routers are really, really slow. Do you have another router in the house? Yeah. Yeah. Those routers are not what I I wouldn't be giving those routers away for free through that way. A lot on the router, and it's not connecting to the Wi Fi. But are you putting the right Wi Fi name there? Yep. Yeah. Just switch switch off the Wi Fi and do it again, please. And just do it again. And Do no. But you gotta click on connect and it's you gotta put in the password. Yeah? Yeah. Yeah. Yeah. Do forget network and do it all over again. Fucking routers, mate. Sorry, man. No. It's not. It's bloody it's a real headache. I hate it. I don't like this type of you should have these sorry? We shouldn't be having these technical issues. These are the most frustrating ones when they shouldn't be happening and they are. Yep. The password is YUNumber2, d as small letters, zed, capital zed two, and then small n. So when you click on connect, it might take could take up to thirty seconds or a minute to connect. It'll show no Internet, but we just wanna manipulate the router. That's all. Yeah. Just waiting there. You've done you've connected to the right one. You put in the right username and password. Right? It's so it's doing circles. Yeah? Yeah. Yeah. Just wait until it connects. Yeah. Yeah. Because I remember when I was up there, we had these routers and some customers came down. We tried to provision them, and it took bloody ages. Oh, who did you go for? I don't know. This is off. You've been my Juventus is the best thing. Well, the wall the wall caps yeah. No. That's that's got to do with it. That's the router then. That's the router. Alright. Take take the actually, no. Take the wife take the Ethernet cable out because that could be holding it back. I remember I'm just remembering these bloody routers. We had to do it without the cable in, and then we put the cable in after. Yeah. Take out the yellow cable and connect to the Wi Fi again. Yeah. Yeah. Just the yellow cable. Yeah. No. Not yet until I let's do this first. Yep. Yeah. Yeah. Yeah. So that color should be green now or something, the light or yellow or something like that. Yeah? Still blue? No. That's okay. So what you need to do then in that case, we need to pull out the power supply, that little power thing. Just unplug it for about ten seconds. Yeah. Because the light should shouldn't be blue now. It should be, like, a green color. Yeah. So just take the power out. Yeah. Yeah. Yeah. Just, yeah, just take the yellow cord and the power out. Yep. No. Not yet. No. It's the yellow one? Alright. Now try and see if you can hook on to the Wi Fi now. You probably won't see it. If you don't see it, just might have to wait a little bit long until it comes back on. Yep. Yep. Now I've done about the light just here. So you're connected to the Wi Fi. Right? Okay. What phone device do you have? Oh, the seven eight Max Pro or just the Max? I've got the I've got the Max Pro. Is it connected to the Wi Fi now? Oh, that's alright. Alright. Okay. Cool. Now open up your Chrome. Yeah. Yeah. Yeah. Don't worry about that. Open up your Chrome. Tplinkwifi.net. Remember that? Don't don't you ever forget it. Yeah. Well, that password's on the sticker. Oh, hang on. Hang on. Hang on. Woah. Woah. Woah. Hang on. Where are we? Hang on now. Yeah. That's the Wi Fi key, but now hang on a sec one second. Okay. So what's it saying on the screen? Oh, okay. Password just put Admin123. 123. Yep. Oh, what's oh, hang on. So it's asking for a login or you need to create a login? Okay. Hang on. No. I've got it. I've got it. I've got the sticker here. So try the okay. Try the password YUNumber2SmallDSZed2N. It's on the sticker. It's got the wireless password there. You see it? Yeah. You see it? Yeah. You might need to use that because I don't see any other password on the sticker. It's asking you to you to use to put in a password to log in with a password. Right? Yeah. Well, just copy that password, and that should log you in. I think it's the same thing. Yeah. So it's it's A SmallU sorry. SmallY, U, Number2, ASmallDForDavidASmall ASmallSForSaintABigZedForZebra, the number two, and ASmall NForNelly. It's alright. They listen. I'm here to support you, not you support me. It's all good. Yeah. I remember that this one to log in is the actual it's the same password as the Wi Fi. Small y. Alright. SmallYU. Listen to listen to me. Alright? Listen to me. Let's do it this way. Listen to me. Alright. So start again with the password. ASmall YForYellow, AUForUniversal. Make sure it's A1, not A Small1. The number 2. Yep. The letter DForDavidSmallLetter. The letter SForSallySmallS. The ZForZebra. The Number2, and then the SmallLetterNForNelly. Password incorrect. I don't know what other password just just try AdminSmallAdmin, see what happens. Can you send me a file of that or a screenshot of that while you're looking at, please? Who's connected to what? No. You're not connected to the Internet. I'm gonna tell you that now. No. No. Don't worry about that. Let's what do you mean the Wi Fi thing? Show me what what's there. Yeah. No. Send us a text message. Yeah. Okay. Says here, log in with TP Link ID. So the TP Link ID, is that one there? The one that I showed you? The one that I read out to you? Yep. The the one that starts with, yeah, the YU. So it's A Small MoreSmallYUNumber2DSDForDavidSForStupidOrSally or Simple, whatever, Zed 2SmallN. There's there's no other ID there. The best way to have a oh, hang on. What's this? That's not it. I see. Yeah. What what you might need to do is probably press the reset button and do it all over again. But this time, hold the reset button down for thirty seconds. Can you do that? Yeah. Because sometimes if we do if you don't if you don't do the reset button, then sometimes they get stuck. Yeah. Yeah. That's it. We still got I mean, we're there anyway, but just do it all over again. But this time, hold it down for thirty seconds. Alright? Alright. No worries. I'm just gonna put you on hold. I gotta go to the men's room. Thanks, man. Sorry, dude. Alright. Mhmm. Well, again, log in to the Wi Fi. Connect to the Wi Fi. Okay. Go to URL, tplinkwifi.net. Yep. Okay. This is where you need to be. Alright. For the new password, Admin123. Confirm password M Admin123. A d m I n, admin. N, n for Nelly, 12 3, and then the same repeat for confirm. Yep. Yep. I'll just write it. I'll send it to you. Yep. Yep. Log in. Now log in with admin one two three. Mhmm. Yep. Yep. K. Do you see you should see Wizard? Okay. You can change that if you want to. Yep. Sorry? Okay. Do you see a tab on your left hand side down the bottom that says wizard? Or just can you send me a screenshot of what you see? Yeah. Yeah. Whatever. Yeah. Probably with this mobile phone, you can't see the whole concept. It gets a little bit Okay. Let's have a look. Okay. Now on this one here, go next. Yep. And then send me a screenshot of what you see, please. Do you see wizard on this page or quick wizard or quick setup on your left hand side where the tabs come down of your screen. Just send me a photo of what you got what you see. Probably haven't got to that yet. Okay. So where you got dynamic IP? In the in the it it had router mode enabled and dynamic IP. Yeah. Click on dynamic IP. It'll scroll down, and you should see triple POE. Okay. Click on the triple POE, and it'll it'll ask for a username and password. Right? Okay. I'm just gonna send you the username. Hang on a sec. And you need to put the username in the username section. One two three zero one. Okay. So whatever I've written down there is what you have to put in there. So if it's a capital a, you gotta put a capital a. Right? Here it comes. So there's your username. You put your username in the username part of the p p p o e, and then you put the password in the password name. Now before you go next and you put this in, just send me a screenshot, please. But done. Go next. Send me the a photo first, the screenshot with a capital I. Okay. 1231003. Alright. Has it got a next button on there or save? Okay. Click on next. Yeah. Yeah. That's yeah. Put that in. Yep. Because it's asking you to put it in. Just go next. You're gonna put the yellow cable in. No. It's only got one way to it'll only clip in one way. Okay. You're now you're online. No. No. You're online now, so you're all hooked up. So just open up can you you haven't on your phone, just open up YouTube to see if that works, please. Yeah. Okay. Now I want you to open up Chrome again. Yeah. Okay. Can you open up Chrome? Yeah. And when you put in where you put in TP Link Wi Fi, I want you to put this in there. Alright? I want you to put in speedtest,all1word,.net. No. On the Chrome. Chrome. Open up your Chrome. Open up another tab. Now it's put speedtest. I'm just sending it to you what you need to put there. Alright? Yeah. Just click on that, what I just sent you. Yep. Once it's open up, just click on go. And when it's finished, send me a screenshot, please. Wish we're just about done. I need a holiday. I want a holiday. Yeah. Click on go and just wait until the results are done. Yeah. I don't know what plan you're on. I'll have a look. You're on no. You're on 50. It's one of the cheapest for you. Oh, beautiful. Yeah. That's good. Let me know when it's finished, and just take a screenshot and send it to me, please. It doesn't matter. Yeah. Alright. Just take a screenshot of that. Yes. Take a screenshot of that and send it to me, please. Mister Tony Nguyen. Yeah. I just wanna see something. Yeah. That's alright. Text message. Okay. Here it comes. Alright. So if you if you have a look if you have a look, you got ping 17 MS. Right? Just under 52Dot33, you got ping. Mate, that's not in The US anymore. Because if it was in The US, you'll get over three 100 or 500 MS. And if you have a look to the left of that, you got the Airtel Australia. Yeah. Now if you go down, you got no one knows Asia like we do. Just underneath that, you'll see SuperLoop Australia in Melbourne, and then underneath there, you've got Airtel Australia. So the GEO IP now is in Australia a 100%. So your streaming should not who who do you use again for streaming? Now your net your Netflix should be working. Can you just try Netflix first? If it doesn't work on your TV, just in case, you might need to delete the app and just re reinstall it. Yeah. You might need to do that with all of them. How many you got? Come on, man. How much you got yourself a girl? You bloody want your television all day. What's wrong with you? It doesn't matter. Just just try the Netflix, see if that works. Yeah. Yeah. Yeah. Yeah. Yeah. But that would have changed now. The you would have well, you gotta update the the the the Wi Fi name now. Before, you had Airtel. Right? Yeah. Now it's got the wife. Yeah. But that's on your phone. We're talking about your TV. Right? It's already connected. Alright. Well, open up Netflix. See what happens. I don't know. Netflix should never stop working because it's working for everyone else. Yeah. No. Look. I don't know. Movies all these movies that come from The US anyway. But the thing is, can you stream it? That's what I'm worried about. Yeah. Can you just try, please? Yeah. Yeah. I know that. Can we just do that one first, please? No. It's alright, mate. 20 push ups. Okay. So Netflix is working. Right? And just alright. Try stand now. S t a n. Yeah. Just just pulling your leg. Okay. Are you able to go to the settings on the TV and delete the history and the cache? Okay. No. Or then wait till your missus comes home and then delete it and reinstall it. Which two apps? Well, the Netflix is already working, isn't it? Oh, we'll do it. I mean, if you'd if you delete them and start download them again, it should help with the stand. The only other thing I'm thinking of is Stan has not recognized the upgrade yet or the data upgrade for Airtel Australia. That's probably why that's happening. Yeah. Because believe me, mate, a couple of days that we're getting calls there for instead of today, we've only just had a few calls. Yep. No. No. Everything is good. You're you're online. You're able to you're able to can you see Google on your TV? Not Google. YouTube. Sorry. Net porno is alright. I'll tell your wife what she gets home. Okay. So YouTube's working. Netflix is working. The other one that's been a culprit is Stan. Can you send me a photo of what it says there of on the Stan app? Is this on Stan? Is it working? Okay. So it's starting it's starting to recognize that the IP is yeah. Send me a photo of that, will you? I reckon between now and possibly tomorrow, Stan will be working again. You never never reset the modem. What you do with the modem, you put the power plug out for ten seconds and put it back in so it reboots. If you reset it, this is what happens, mate. And we charge a 100 bucks an hour. Yeah. If you do that, mate, it's a $100 an hour. Oh, put yourself in my shoes, man. Hey. Listen. I reset the bloody thing. It's not working or whatever. Alright. That's it. If you're in service, I believe you'll receive this message. Go ahead and jump in. Okay. Hang on. Hang on. Hang on. Hang on. I'm gonna put you on loudspeaker. Alright? Hang on. Have you got time? Search for your problem. Code 826. Okay. Okay. 826. So it's 826. Code 8026 error occurs if if you are outside of Australia or using the VPN service. Follow these steps to troubleshoot. Follow these steps. What what? Follow the blue light steps. Okay. So what's happening here with Stan? Stan is only licensed to operate within Australia, and this means that there are a g o GEO blocking restrictions in place to prevent any overseas streaming. Due to this, you will not be able to stream your stand located outside of Australia. If you need to cancel your account because you live outside of Australia, keep in okay. So if you are having this site download. Okay. If you have an issue, download the file for. Okay. So it's asking us okay. So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router. Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet. Physically turn off your device and modem router for a power for at least thirty seconds. Turn your device and router back on. Launch and try to use that. Okay. What I'm gonna do before we do that, I'm gonna do your address is Unit 7172721 Meredith. Yeah? You got the you got the little micro Alright. Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird. Just pull the power plug out for thirty seconds and then put it back in. It just pulled out. Yeah. The the power cable. Yeah. Just pulled out. No. Just the power. That's it. Not the whole thing. What do you mean the whole thing? Are the lights off? Okay. I just gotta check from my end that it's all off. It's gotta be off from my end as well. It's still on showing online. I'm telling this still continues. Woah. No. Hang on. I'm still I'm still seeing you online. The lights are off on the router. Right? There's no light. Okay. Okay. Now it's off. Now we gotta count to thirty. Let me do it. Hello? Plug it plug it back in. And I'll I'll tell you when you're back, but your service is back on. Alright? You plugged it back in. Yeah? Yeah. Let me know when it's booted. Yeah. Now there's bloody real. It's like a fake forever. Okay. You're back online now. Just try Stan again. Oh, no. Yes. Stan. Yeah. Yeah. You'll you'll probably receive an email from Stan shortly. Can you send me a photo of that? Yeah. Because I I to me, it's it's telling me that I haven't routed the issue yet. It's the same as before. Code 8 26. What is this? Can you open up the settings on your TV and send me a photo? So you open up your TV, normal, and then just go to settings. But you need to send me a photo of the whole screen, not just, you know, else. Also, how many settings do you have? Is it general? Yeah. Yeah. General settings. Yeah. Send me a photo first, please. Yeah. Yeah. Whatever. Yeah. Okay. Accessibility. Oh, why is it Can you click on network? That's it? It doesn't say anything about resetting network or anything like that? Alright. In that case, go back and just click on systems. And then send me a photo. Yep. Location? You send me a photo, please? Broadcast of countries right. Thursday. Now go back. That's all good. That's on systems that we're looking at. Yeah? Reset what? Can I have a look at that? Yeah. Yeah. That's a good one. Yeah. Do that. Reset all the apps. Look. I got your number. Do what you gotta do, and I'll I'll call you back in about an hour. Is that alright? Yeah. Yeah. Yeah. It's gotta pick up the the well, the the IP is in Australia. It just needs to recognize it. Alright. Just yeah. I'll call yeah. Yeah. Yeah. Don't do anything else. Just the TV. Yeah. Alright. Beautiful. Alright, man. 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Airtel tech support. No Internet at all? Yeah. It's in Australia now.\n\nWe've double checked that it's all confirmed. Hang on a second. Let me just get your what's your first name? Penny Nugent? Okay.\n\nThat that because we've I don't know. Well, could be the mapping outage around there, I think. Hang on a second. Let me just check. Did you press the reset button?\n\nOh, mate. I'm gonna kill you. You just eliminated everything, mate. Oh, hang on a sec. We'll get there.\n\nAre you at home at the moment? Okay. You got a laptop? Oh, man. Yeah.\n\nCome in with a bloody laptop. What's wrong with you? Everybody's got a alright. What I what I need you to do are we really here for? Alright.\n\nNice. That'll be a big job. Yeah. Yeah. I know who they are.\n\nListen, in that case, what I need you to do is on your phone, can you search for the new Wi Fi name? Yeah. Because you reset the whole thing. So whatever was in there is gone. It's gone back to factory default.\n\nSo if you have a look underneath underneath your router, you got a sticker there. Alright? And that'll give you a Wi Fi name and a password. So you need to look for that Wi Fi name and that password. What do you mean?\n\nYeah. No. Don't do nothing to it. Just leave it connected as it is. Just turn it upside down so you can get the the sticker there.\n\nActually, if I give you a phone number, can you send it to a a number I'll give you? That way, it'd be a lot easier for for me to help you navigate. Number is 0403 zero three seven six three seven four four. If you can send me a yeah. Just send me a photo of that sticker, please, if you don't mind.\n\nI'm just laughing because I I had a a lady a girl customer ring up, but I knew her. I I had a I got a good good relationship with she's a nice person. She's in New South Wales, and she rings me up. She says, my Internet's not working. I pressed the reset button.\n\nI said, what? You put yes. She goes, I pressed it. I said, you bitch. She's done she's done a business stuff.\n\nYeah. What yeah. They was doing that before, it's not doing that anymore. The we've done all tests. It actually started to activate from 09:00 this morning.\n\nOkay. Here we go. Tony Tony Tony. Oh, you got the old oh, shit. Alright.\n\nSo you've got the alright. So let's have a look for your Wi Fi. You'll see tp link underscore zero two two one. No. Have a look for your Wi Fi.\n\nSearch for Wi Fi. And when you search for a Wi Fi on your phone, do you see t p link zero double two one? Yeah. Because you okay. So you're connected to the Wi Fi.\n\nRight? Okay. Yeah. No. No.\n\nJust listen to me. Don't come back. Alright. I will get the alright. So you're connected to the Wi Fi.\n\nNo Internet. Alright. Do you have Chrome in your phone? Yeah. Google Chrome.\n\nI just downloaded. You can just put Prime, Google Chrome, whatever. Okay. So on the in the URL section, I need you to type this in. Hang on.\n\nLet me just open this up. Come on. I like that. Okay. So in the URL, can you type in tplinkwifi.net?\n\nYep. And then press enter. So tfortom,pforpeter,link wifi.net. Yep. Can you send me a photo of that?\n\nHang on. Okay. Find it in network. Okay. So it's clear where it's got clear the cache in the history of your browser.\n\nDo that. Oh, no. Click on tplinkwifi.net. See that right down the bottom? Yeah.\n\nYeah. Click on that. Okay. And then in that case, just clear the cache and history of your browser. Yeah.\n\nBecause it sounds like it's you probably got a whole heap of history history in there and stuff like that. That needs to be cleared anyway. Oh, you do you browse a lot? It's still it's the same thing. Yeah.\n\nYeah. Building data catches the whole lot. Yeah. Alright. And then go to Wi Fi Wi Fi TP Link Wi Fi button it again.\n\nBecause these routers are real bitches, man. I hate them. They're just a real no. This router, it's I think it's the one that Super Network's left in the place. No.\n\nThey're shit, man. Yeah. But but you're you're connected to the Wi Fi. Yeah? But there's no Internet.\n\nIs that right? Yeah. Double check because it's it could be maybe you're not connected to the Wi Fi. Yeah. Yeah.\n\nNow these routers are really, really shit, man. They always okay. At the back of the router, you got a Ethernet cable. Right? Yeah.\n\nCan you just pull it out for ten seconds and then put it back in? Yeah. I told I actually got upset with Super Networks a long time. I blasted them and said, mate, don't give out these bloody rouses as shit. But they were giving them for free.\n\nSo you know? Yeah. Okay. That okay. That's good.\n\nAlright. And I've connected the Wi Fi this time again. Oh, just need to pop might have to wait a little bit because that those routers are really, really slow. Do you have another router in the house? Yeah.\n\nYeah. Those routers are not what I I wouldn't be giving those routers away for free through that way. A lot on the router, and it's not connecting to the Wi Fi. But are you putting the right Wi Fi name there? Yep.\n\nYeah. Just switch switch off the Wi Fi and do it again, please. And just do it again. And Do no. But you gotta click on connect and it's you gotta put in the password.\n\nYeah? Yeah. Yeah. Yeah. Do forget network and do it all over again.\n\nFucking routers, mate. Sorry, man. No. It's not. It's bloody it's a real headache.\n\nI hate it. I don't like this type of you should have these sorry? We shouldn't be having these technical issues. These are the most frustrating ones when they shouldn't be happening and they are. Yep.\n\nThe password is YUNumber2, d as small letters, zed, capital zed two, and then small n. So when you click on connect, it might take could take up to thirty seconds or a minute to connect. It'll show no Internet, but we just wanna manipulate the router. That's all. Yeah.\n\nJust waiting there. You've done you've connected to the right one. You put in the right username and password. Right? It's so it's doing circles.\n\nYeah? Yeah. Yeah. Just wait until it connects. Yeah.\n\nYeah. Because I remember when I was up there, we had these routers and some customers came down. We tried to provision them, and it took bloody ages. Oh, who did you go for? I don't know.\n\nThis is off. You've been my Juventus is the best thing. Well, the wall the wall caps yeah. No. That's that's got to do with it.\n\nThat's the router then. That's the router. Alright. Take take the actually, no. Take the wife take the Ethernet cable out because that could be holding it back.\n\nI remember I'm just remembering these bloody routers. We had to do it without the cable in, and then we put the cable in after. Yeah. Take out the yellow cable and connect to the Wi Fi again. Yeah.\n\nYeah. Just the yellow cable. Yeah. No. Not yet until I let's do this first.\n\nYep. Yeah. Yeah. Yeah. So that color should be green now or something, the light or yellow or something like that.\n\nYeah? Still blue? No. That's okay. So what you need to do then in that case, we need to pull out the power supply, that little power thing.\n\nJust unplug it for about ten seconds. Yeah. Because the light should shouldn't be blue now. It should be, like, a green color. Yeah.\n\nSo just take the power out. Yeah. Yeah. Yeah. Just, yeah, just take the yellow cord and the power out.\n\nYep. No. Not yet. No. It's the yellow one?\n\nAlright. Now try and see if you can hook on to the Wi Fi now. You probably won't see it. If you don't see it, just might have to wait a little bit long until it comes back on. Yep.\n\nYep. Now I've done about the light just here. So you're connected to the Wi Fi. Right? Okay.\n\nWhat phone device do you have? Oh, the seven eight Max Pro or just the Max? I've got the I've got the Max Pro. Is it connected to the Wi Fi now? Oh, that's alright.\n\nAlright. Okay. Cool. Now open up your Chrome. Yeah.\n\nYeah. Yeah. Don't worry about that. Open up your Chrome. Tplinkwifi.net.\n\nRemember that? Don't don't you ever forget it. Yeah. Well, that password's on the sticker. Oh, hang on.\n\nHang on. Hang on. Woah. Woah. Woah.\n\nHang on. Where are we? Hang on now. Yeah. That's the Wi Fi key, but now hang on a sec one second.\n\nOkay. So what's it saying on the screen? Oh, okay. Password just put Admin123. 123.\n\nYep. Oh, what's oh, hang on. So it's asking for a login or you need to create a login? Okay. Hang on.\n\nNo. I've got it. I've got it. I've got the sticker here. So try the okay.\n\nTry the password YUNumber2SmallDSZed2N. It's on the sticker. It's got the wireless password there. You see it? Yeah.\n\nYou see it? Yeah. You might need to use that because I don't see any other password on the sticker. It's asking you to you to use to put in a password to log in with a password. Right?\n\nYeah. Well, just copy that password, and that should log you in. I think it's the same thing. Yeah. So it's it's A SmallU sorry.\n\nSmallY, U, Number2, ASmallDForDavidASmall ASmallSForSaintABigZedForZebra, the number two, and ASmall NForNelly. It's alright. They listen. I'm here to support you, not you support me. It's all good.\n\nYeah. I remember that this one to log in is the actual it's the same password as the Wi Fi. Small y. Alright. SmallYU.\n\nListen to listen to me. Alright? Listen to me. Let's do it this way. Listen to me.\n\nAlright. So start again with the password. ASmall YForYellow, AUForUniversal. Make sure it's A1, not A Small1. The number 2.\n\nYep. The letter DForDavidSmallLetter. The letter SForSallySmallS. The ZForZebra. The Number2, and then the SmallLetterNForNelly.\n\nPassword incorrect. I don't know what other password just just try AdminSmallAdmin, see what happens. Can you send me a file of that or a screenshot of that while you're looking at, please? Who's connected to what? No.\n\nYou're not connected to the Internet. I'm gonna tell you that now. No. No. Don't worry about that.\n\nLet's what do you mean the Wi Fi thing? Show me what what's there. Yeah. No. Send us a text message.\n\nYeah. Okay. Says here, log in with TP Link ID. So the TP Link ID, is that one there? The one that I showed you?\n\nThe one that I read out to you? Yep. The the one that starts with, yeah, the YU. So it's A Small MoreSmallYUNumber2DSDForDavidSForStupidOrSally or Simple, whatever, Zed 2SmallN. There's there's no other ID there.\n\nThe best way to have a oh, hang on. What's this? That's not it. I see. Yeah.\n\nWhat what you might need to do is probably press the reset button and do it all over again. But this time, hold the reset button down for thirty seconds. Can you do that? Yeah. Because sometimes if we do if you don't if you don't do the reset button, then sometimes they get stuck.\n\nYeah. Yeah. That's it. We still got I mean, we're there anyway, but just do it all over again. But this time, hold it down for thirty seconds.\n\nAlright? Alright. No worries. I'm just gonna put you on hold. I gotta go to the men's room.\n\nThanks, man. Sorry, dude. Alright. Mhmm. Well, again, log in to the Wi Fi.\n\nConnect to the Wi Fi. Okay. Go to URL, tplinkwifi.net. Yep. Okay.\n\nThis is where you need to be. Alright. For the new password, Admin123. Confirm password M Admin123. A d m I n, admin.\n\nN, n for Nelly, 12 3, and then the same repeat for confirm. Yep. Yep. I'll just write it. I'll send it to you.\n\nYep. Yep. Log in. Now log in with admin one two three. Mhmm.\n\nYep. Yep. K. Do you see you should see Wizard? Okay.\n\nYou can change that if you want to. Yep. Sorry? Okay. Do you see a tab on your left hand side down the bottom that says wizard?\n\nOr just can you send me a screenshot of what you see? Yeah. Yeah. Whatever. Yeah.\n\nProbably with this mobile phone, you can't see the whole concept. It gets a little bit Okay. Let's have a look. Okay. Now on this one here, go next.\n\nYep. And then send me a screenshot of what you see, please. Do you see wizard on this page or quick wizard or quick setup on your left hand side where the tabs come down of your screen. Just send me a photo of what you got what you see. Probably haven't got to that yet.\n\nOkay. So where you got dynamic IP? In the in the it it had router mode enabled and dynamic IP. Yeah. Click on dynamic IP.\n\nIt'll scroll down, and you should see triple POE. Okay. Click on the triple POE, and it'll it'll ask for a username and password. Right? Okay.\n\nI'm just gonna send you the username. Hang on a sec. And you need to put the username in the username section. One two three zero one. Okay.\n\nSo whatever I've written down there is what you have to put in there. So if it's a capital a, you gotta put a capital a. Right? Here it comes. So there's your username.\n\nYou put your username in the username part of the p p p o e, and then you put the password in the password name. Now before you go next and you put this in, just send me a screenshot, please. But done. Go next. Send me the a photo first, the screenshot with a capital I.\n\nOkay. 1231003. Alright. Has it got a next button on there or save? Okay.\n\nClick on next. Yeah. Yeah. That's yeah. Put that in.\n\nYep. Because it's asking you to put it in. Just go next. You're gonna put the yellow cable in. No.\n\nIt's only got one way to it'll only clip in one way. Okay. You're now you're online. No. No.\n\nYou're online now, so you're all hooked up. So just open up can you you haven't on your phone, just open up YouTube to see if that works, please. Yeah. Okay. Now I want you to open up Chrome again.\n\nYeah. Okay. Can you open up Chrome? Yeah. And when you put in where you put in TP Link Wi Fi, I want you to put this in there.\n\nAlright? I want you to put in speedtest,all1word,.net. No. On the Chrome. Chrome.\n\nOpen up your Chrome. Open up another tab. Now it's put speedtest. I'm just sending it to you what you need to put there. Alright?\n\nYeah. Just click on that, what I just sent you. Yep. Once it's open up, just click on go. And when it's finished, send me a screenshot, please.\n\nWish we're just about done. I need a holiday. I want a holiday. Yeah. Click on go and just wait until the results are done.\n\nYeah. I don't know what plan you're on. I'll have a look. You're on no. You're on 50.\n\nIt's one of the cheapest for you. Oh, beautiful. Yeah. That's good. Let me know when it's finished, and just take a screenshot and send it to me, please.\n\nIt doesn't matter. Yeah. Alright. Just take a screenshot of that. Yes.\n\nTake a screenshot of that and send it to me, please. Mister Tony Nguyen. Yeah. I just wanna see something. Yeah.\n\nThat's alright. Text message. Okay. Here it comes. Alright.\n\nSo if you if you have a look if you have a look, you got ping 17 MS. Right? Just under 52Dot33, you got ping. Mate, that's not in The US anymore. Because if it was in The US, you'll get over three 100 or 500 MS.\n\nAnd if you have a look to the left of that, you got the Airtel Australia. Yeah. Now if you go down, you got no one knows Asia like we do. Just underneath that, you'll see SuperLoop Australia in Melbourne, and then underneath there, you've got Airtel Australia. So the GEO IP now is in Australia a 100%.\n\nSo your streaming should not who who do you use again for streaming? Now your net your Netflix should be working. Can you just try Netflix first? If it doesn't work on your TV, just in case, you might need to delete the app and just re reinstall it. Yeah.\n\nYou might need to do that with all of them. How many you got? Come on, man. How much you got yourself a girl? You bloody want your television all day.\n\nWhat's wrong with you? It doesn't matter. Just just try the Netflix, see if that works. Yeah. Yeah.\n\nYeah. Yeah. Yeah. But that would have changed now. The you would have well, you gotta update the the the the Wi Fi name now.\n\nBefore, you had Airtel. Right? Yeah. Now it's got the wife. Yeah.\n\nBut that's on your phone. We're talking about your TV. Right? It's already connected. Alright.\n\nWell, open up Netflix. See what happens. I don't know. Netflix should never stop working because it's working for everyone else. Yeah.\n\nNo. Look. I don't know. Movies all these movies that come from The US anyway. But the thing is, can you stream it?\n\nThat's what I'm worried about. Yeah. Can you just try, please? Yeah. Yeah.\n\nI know that. Can we just do that one first, please? No. It's alright, mate. 20 push ups.\n\nOkay. So Netflix is working. Right? And just alright. Try stand now.\n\nS t a n. Yeah. Just just pulling your leg. Okay. Are you able to go to the settings on the TV and delete the history and the cache?\n\nOkay. No. Or then wait till your missus comes home and then delete it and reinstall it. Which two apps? Well, the Netflix is already working, isn't it?\n\nOh, we'll do it. I mean, if you'd if you delete them and start download them again, it should help with the stand. The only other thing I'm thinking of is Stan has not recognized the upgrade yet or the data upgrade for Airtel Australia. That's probably why that's happening. Yeah.\n\nBecause believe me, mate, a couple of days that we're getting calls there for instead of today, we've only just had a few calls. Yep. No. No. Everything is good.\n\nYou're you're online. You're able to you're able to can you see Google on your TV? Not Google. YouTube. Sorry.\n\nNet porno is alright. I'll tell your wife what she gets home. Okay. So YouTube's working. Netflix is working.\n\nThe other one that's been a culprit is Stan. Can you send me a photo of what it says there of on the Stan app? Is this on Stan? Is it working? Okay.\n\nSo it's starting it's starting to recognize that the IP is yeah. Send me a photo of that, will you? I reckon between now and possibly tomorrow, Stan will be working again. You never never reset the modem. What you do with the modem, you put the power plug out for ten seconds and put it back in so it reboots.\n\nIf you reset it, this is what happens, mate. And we charge a 100 bucks an hour. Yeah. If you do that, mate, it's a $100 an hour. Oh, put yourself in my shoes, man.\n\nHey. Listen. I reset the bloody thing. It's not working or whatever. Alright.\n\nThat's it. If you're in service, I believe you'll receive this message. Go ahead and jump in. Okay. Hang on.\n\nHang on. Hang on. Hang on. I'm gonna put you on loudspeaker. Alright?\n\nHang on. Have you got time? Search for your problem. Code 826. Okay.\n\nOkay. 826. So it's 826. Code 8026 error occurs if if you are outside of Australia or using the VPN service. Follow these steps to troubleshoot.\n\nFollow these steps. What what? Follow the blue light steps. Okay. So what's happening here with Stan?\n\nStan is only licensed to operate within Australia, and this means that there are a g o GEO blocking restrictions in place to prevent any overseas streaming. Due to this, you will not be able to stream your stand located outside of Australia. If you need to cancel your account because you live outside of Australia, keep in okay. So if you are having this site download. Okay.\n\nIf you have an issue, download the file for. Okay. So it's asking us okay. So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router. Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet.\n\nPhysically turn off your device and modem router for a power for at least thirty seconds. Turn your device and router back on. Launch and try to use that. Okay. What I'm gonna do before we do that, I'm gonna do your address is Unit 7172721 Meredith.\n\nYeah? You got the you got the little micro Alright. Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird. Just pull the power plug out for thirty seconds and then put it back in. It just pulled out.\n\nYeah. The the power cable. Yeah. Just pulled out. No.\n\nJust the power. That's it. Not the whole thing. What do you mean the whole thing? Are the lights off?\n\nOkay. I just gotta check from my end that it's all off. It's gotta be off from my end as well. It's still on showing online. I'm telling this still continues.\n\nWoah. No. Hang on. I'm still I'm still seeing you online. The lights are off on the router.\n\nRight? There's no light. Okay. Okay. Now it's off.\n\nNow we gotta count to thirty. Let me do it. Hello? Plug it plug it back in. And I'll I'll tell you when you're back, but your service is back on.\n\nAlright? You plugged it back in. Yeah? Yeah. Let me know when it's booted.\n\nYeah. Now there's bloody real. It's like a fake forever. Okay. You're back online now.\n\nJust try Stan again. Oh, no. Yes. Stan. Yeah.\n\nYeah. You'll you'll probably receive an email from Stan shortly. Can you send me a photo of that? Yeah. Because I I to me, it's it's telling me that I haven't routed the issue yet.\n\nIt's the same as before. Code 8 26. What is this? Can you open up the settings on your TV and send me a photo? So you open up your TV, normal, and then just go to settings.\n\nBut you need to send me a photo of the whole screen, not just, you know, else. Also, how many settings do you have? Is it general? Yeah. Yeah.\n\nGeneral settings. Yeah. Send me a photo first, please. Yeah. Yeah.\n\nWhatever. Yeah. Okay. Accessibility. Oh, why is it Can you click on network?\n\nThat's it? It doesn't say anything about resetting network or anything like that? Alright. In that case, go back and just click on systems. And then send me a photo.\n\nYep. Location? You send me a photo, please? Broadcast of countries right. Thursday.\n\nNow go back. That's all good. That's on systems that we're looking at. Yeah? Reset what?\n\nCan I have a look at that? Yeah. Yeah. That's a good one. Yeah.\n\nDo that. Reset all the apps. Look. I got your number. Do what you gotta do, and I'll I'll call you back in about an hour.\n\nIs that alright? Yeah. Yeah. Yeah. It's gotta pick up the the well, the the IP is in Australia.\n\nIt just needs to recognize it. Alright. Just yeah. I'll call yeah. Yeah.\n\nYeah. Don't do anything else. Just the TV. Yeah. Alright.\n\nBeautiful. Alright, man. Cheers, buddy.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.24,"sentiment":"neutral","sentiment_score":0.31859108805656433},{"text":"Airtel tech support.","start":1.24,"end":2.42,"sentiment":"neutral","sentiment_score":0.1961774379014969},{"text":"No Internet at all?","start":10.4,"end":11.86,"sentiment":"neutral","sentiment_score":-0.18250346183776855},{"text":"Yeah.","start":20.255001,"end":20.494999,"sentiment":"neutral","sentiment_score":0.007192634046077728},{"text":"It's in Australia now.","start":20.494999,"end":21.535,"sentiment":"neutral","sentiment_score":0.02806853479705751}],"sentiment":"neutral","sentiment_score":0.04394052969291806,"num_words":14,"start":0.56,"end":21.535},{"sentences":[{"text":"We've double checked that it's all confirmed.","start":21.535,"end":23.395,"sentiment":"neutral","sentiment_score":0.054662568760769706},{"text":"Hang on a second.","start":24.015,"end":24.735,"sentiment":"neutral","sentiment_score":0.011744137154892087},{"text":"Let me just get your what's your first name?","start":24.735,"end":27.075,"sentiment":"neutral","sentiment_score":0.014656582640277015},{"text":"Penny Nugent?","start":33.51,"end":34.489998,"sentiment":"neutral","sentiment_score":0.010095803067088127},{"text":"Okay.","start":40.845,"end":40.951668,"sentiment":"neutral","sentiment_score":-0.016761798411607742}],"sentiment":"neutral","sentiment_score":0.024563199192609474,"num_words":23,"start":21.535,"end":40.951668},{"sentences":[{"text":"That that because we've I don't know.","start":40.951668,"end":42.845,"sentiment":"neutral","sentiment_score":-0.11608693961586271},{"text":"Well, could be the mapping outage around there, I think.","start":42.845,"end":44.845,"sentiment":"neutral","sentiment_score":-0.15872991532087327},{"text":"Hang on a second.","start":44.845,"end":45.405,"sentiment":"neutral","sentiment_score":-0.05845548212528229},{"text":"Let me just check.","start":45.405,"end":46.385,"sentiment":"neutral","sentiment_score":-0.030323275364935398},{"text":"Did you press the reset button?","start":53.66,"end":55.44,"sentiment":"neutral","sentiment_score":-0.04848109992841879}],"sentiment":"neutral","sentiment_score":-0.09825514064681146,"num_words":31,"start":40.951668,"end":55.44},{"sentences":[{"text":"Oh, mate.","start":56.86,"end":57.42,"sentiment":"neutral","sentiment_score":-0.23620205372571945},{"text":"I'm gonna kill you.","start":57.42,"end":58.8,"sentiment":"negative","sentiment_score":-0.4807237312197685},{"text":"You just eliminated everything, mate.","start":59.899998,"end":62.879997,"sentiment":"neutral","sentiment_score":-0.1632509171962738},{"text":"Oh, hang on a sec.","start":64.14,"end":65.02,"sentiment":"neutral","sentiment_score":-0.054161380231380465},{"text":"We'll get there.","start":65.02,"end":65.42,"sentiment":"neutral","sentiment_score":-0.05540077264110247}],"sentiment":"neutral","sentiment_score":-0.19202962302063642,"num_words":19,"start":56.86,"end":65.42},{"sentences":[{"text":"Are you at home at the moment?","start":65.42,"end":66.799995,"sentiment":"neutral","sentiment_score":-0.037772602534719875},{"text":"Okay.","start":68.995,"end":69.315,"sentiment":"neutral","sentiment_score":-0.017459869384765625},{"text":"You got a laptop?","start":69.315,"end":70.215004,"sentiment":"neutral","sentiment_score":-0.037355465814471245},{"text":"Oh, man.","start":73.715004,"end":74.275,"sentiment":"neutral","sentiment_score":-0.12351134419441223},{"text":"Yeah.","start":74.275,"end":74.435005,"sentiment":"neutral","sentiment_score":-0.12279042601585388}],"sentiment":"neutral","sentiment_score":-0.05340687098602454,"num_words":15,"start":65.42,"end":74.435005},{"sentences":[{"text":"Come in with a bloody laptop.","start":74.435005,"end":75.635,"sentiment":"neutral","sentiment_score":-0.26495575656493503},{"text":"What's wrong with you?","start":75.635,"end":76.775,"sentiment":"neutral","sentiment_score":-0.15575558319687843},{"text":"Everybody's got a alright.","start":77.635,"end":80.755005,"sentiment":"neutral","sentiment_score":-0.20570854283869267},{"text":"What I what I need you to do are we really here for?","start":80.755005,"end":84.33,"sentiment":"neutral","sentiment_score":-0.05225677272448173},{"text":"Alright.","start":87.61,"end":88.01,"sentiment":"neutral","sentiment_score":0.17651426792144775}],"sentiment":"neutral","sentiment_score":-0.12637195789388248,"num_words":28,"start":74.435005,"end":88.01},{"sentences":[{"text":"Nice.","start":88.01,"end":88.51,"sentiment":"positive","sentiment_score":0.38042494654655457},{"text":"That'll be a big job.","start":88.57,"end":89.79,"sentiment":"neutral","sentiment_score":0.3085462749004364},{"text":"Yeah.","start":90.01,"end":90.25,"sentiment":"neutral","sentiment_score":0.057478439062833786},{"text":"Yeah.","start":90.25,"end":90.41,"sentiment":"neutral","sentiment_score":0.0030008144676685333},{"text":"I know who they are.","start":90.41,"end":91.29,"sentiment":"neutral","sentiment_score":-0.02888535223901272}],"sentiment":"neutral","sentiment_score":0.14147760102955195,"num_words":13,"start":88.01,"end":91.29},{"sentences":[{"text":"Listen, in that case, what I need you to do is on your phone, can you search for the new Wi Fi name?","start":91.29,"end":99.87,"sentiment":"neutral","sentiment_score":-0.02050242135706155},{"text":"Yeah.","start":102.285,"end":102.605,"sentiment":"neutral","sentiment_score":-0.06847520917654037},{"text":"Because you reset the whole thing.","start":102.605,"end":105.005,"sentiment":"neutral","sentiment_score":-0.214244045317173},{"text":"So whatever was in there is gone.","start":105.005,"end":106.765,"sentiment":"neutral","sentiment_score":-0.33144024653094156},{"text":"It's gone back to factory default.","start":106.765,"end":108.625,"sentiment":"neutral","sentiment_score":-0.18756244083245596}],"sentiment":"neutral","sentiment_score":-0.12258026844193769,"num_words":43,"start":91.29,"end":108.625},{"sentences":[{"text":"So if you have a look underneath underneath your router, you got a sticker there.","start":108.765,"end":112.604996,"sentiment":"neutral","sentiment_score":0.05088131899634997},{"text":"Alright?","start":112.604996,"end":113.104996,"sentiment":"neutral","sentiment_score":0.06567862629890442},{"text":"And that'll give you a Wi Fi name and a password.","start":114.94,"end":118.0,"sentiment":"neutral","sentiment_score":0.07789495553482663},{"text":"So you need to look for that Wi Fi name and that password.","start":118.86,"end":123.759995,"sentiment":"neutral","sentiment_score":0.03692209749267651},{"text":"What do you mean?","start":128.265,"end":130.285,"sentiment":"neutral","sentiment_score":-0.020921702031046152}],"sentiment":"neutral","sentiment_score":0.047319167759269476,"num_words":44,"start":108.765,"end":130.285},{"sentences":[{"text":"Yeah.","start":130.585,"end":130.825,"sentiment":"neutral","sentiment_score":-0.003717610612511635},{"text":"No.","start":130.825,"end":130.985,"sentiment":"neutral","sentiment_score":-0.07475826144218445},{"text":"Don't do nothing to it.","start":130.985,"end":131.785,"sentiment":"neutral","sentiment_score":-0.09807945936918258},{"text":"Just leave it connected as it is.","start":131.785,"end":133.145,"sentiment":"neutral","sentiment_score":0.0064594825463635585},{"text":"Just turn it upside down so you can get the the sticker there.","start":133.145,"end":136.365,"sentiment":"neutral","sentiment_score":0.04034256046781173}],"sentiment":"neutral","sentiment_score":0.00002949981501808873,"num_words":27,"start":130.585,"end":136.365},{"sentences":[{"text":"Actually, if I give you a phone number, can you send it to a a number I'll give you?","start":136.425,"end":139.545,"sentiment":"neutral","sentiment_score":0.09551840001030971},{"text":"That way, it'd be a lot easier for for me to help you navigate.","start":139.545,"end":142.525,"sentiment":"neutral","sentiment_score":0.1581720793619752},{"text":"Number is 0403 zero three seven six three seven four four.","start":144.81001,"end":159.385,"sentiment":"neutral","sentiment_score":0.021345236762003464},{"text":"If you can send me a yeah.","start":161.685,"end":162.885,"sentiment":"neutral","sentiment_score":0.07746272321258273},{"text":"Just send me a photo of that sticker, please, if you don't mind.","start":162.885,"end":165.625,"sentiment":"neutral","sentiment_score":0.08626179998883834}],"sentiment":"neutral","sentiment_score":0.09262029340607114,"num_words":64,"start":136.425,"end":165.625},{"sentences":[{"text":"I'm just laughing because I I had a a lady a girl customer ring up, but I knew her.","start":174.82,"end":179.78,"sentiment":"neutral","sentiment_score":0.2127606711889568},{"text":"I I had a I got a good good relationship with she's a nice person.","start":179.78,"end":182.84,"sentiment":"positive","sentiment_score":0.5178275267283122},{"text":"She's in New South Wales, and she rings me up.","start":183.325,"end":185.405,"sentiment":"neutral","sentiment_score":-0.004024916701018811},{"text":"She says, my Internet's not working.","start":185.405,"end":186.765,"sentiment":"neutral","sentiment_score":-0.23838466157515845},{"text":"I pressed the reset button.","start":186.765,"end":188.30501,"sentiment":"neutral","sentiment_score":-0.21077357828617097}],"sentiment":"neutral","sentiment_score":0.16882619319314307,"num_words":55,"start":174.82,"end":188.30501},{"sentences":[{"text":"I said, what?","start":188.925,"end":189.725,"sentiment":"neutral","sentiment_score":-0.08078801135222118},{"text":"You put yes.","start":189.725,"end":190.285,"sentiment":"neutral","sentiment_score":-0.07498374208807945},{"text":"She goes, I pressed it.","start":190.285,"end":191.085,"sentiment":"neutral","sentiment_score":-0.14886752665042877},{"text":"I said, you bitch.","start":191.085,"end":192.225,"sentiment":"neutral","sentiment_score":-0.23260030895471573},{"text":"She's done she's done a business stuff.","start":192.605,"end":195.425,"sentiment":"neutral","sentiment_score":-0.1823676483971732}],"sentiment":"neutral","sentiment_score":-0.1553921667350964,"num_words":22,"start":188.925,"end":195.425},{"sentences":[{"text":"Yeah.","start":205.67,"end":206.17,"sentiment":"neutral","sentiment_score":-0.2065383791923523},{"text":"What yeah.","start":209.67,"end":210.63,"sentiment":"neutral","sentiment_score":-0.10167974978685379},{"text":"They was doing that before, it's not doing that anymore.","start":210.63,"end":212.935,"sentiment":"neutral","sentiment_score":-0.299229197204113},{"text":"The we've done all tests.","start":212.935,"end":214.55501,"sentiment":"neutral","sentiment_score":-0.0633104044944048},{"text":"It actually started to activate from 09:00 this morning.","start":214.855,"end":218.395,"sentiment":"neutral","sentiment_score":0.08124787029292849}],"sentiment":"neutral","sentiment_score":-0.11064855706084657,"num_words":27,"start":205.67,"end":218.395},{"sentences":[{"text":"Okay.","start":218.77501,"end":219.015,"sentiment":"neutral","sentiment_score":0.018375007435679436},{"text":"Here we go.","start":219.015,"end":219.835,"sentiment":"neutral","sentiment_score":0.015345875173807144},{"text":"Tony Tony Tony.","start":220.05501,"end":221.675,"sentiment":"neutral","sentiment_score":-0.031758254393935204},{"text":"Oh, you got the old oh, shit.","start":222.535,"end":224.7,"sentiment":"neutral","sentiment_score":-0.25234511707510265},{"text":"Alright.","start":225.98,"end":226.45999,"sentiment":"neutral","sentiment_score":-0.04491560161113739}],"sentiment":"neutral","sentiment_score":-0.12281290342410406,"num_words":15,"start":218.77501,"end":226.45999},{"sentences":[{"text":"So you've got the alright.","start":226.45999,"end":230.3,"sentiment":"neutral","sentiment_score":0.026307228952646255},{"text":"So let's have a look for your Wi Fi.","start":230.3,"end":233.58,"sentiment":"neutral","sentiment_score":0.03873127119408713},{"text":"You'll see tp link underscore zero two two one.","start":233.58,"end":237.12,"sentiment":"neutral","sentiment_score":0.013004782247460552},{"text":"No.","start":240.465,"end":240.705,"sentiment":"neutral","sentiment_score":-0.04979743808507919},{"text":"Have a look for your Wi Fi.","start":240.705,"end":242.145,"sentiment":"neutral","sentiment_score":-0.0056351906220827785}],"sentiment":"neutral","sentiment_score":0.01638441462250006,"num_words":31,"start":226.45999,"end":242.145},{"sentences":[{"text":"Search for Wi Fi.","start":242.145,"end":243.44499,"sentiment":"neutral","sentiment_score":0.01157426368445158},{"text":"And when you search for a Wi Fi on your phone, do you see t p link zero double two one?","start":244.065,"end":249.845,"sentiment":"neutral","sentiment_score":0.009517818511951538},{"text":"Yeah.","start":255.67001,"end":255.99,"sentiment":"neutral","sentiment_score":-0.007691653445363045},{"text":"Because you okay.","start":255.99,"end":257.19,"sentiment":"neutral","sentiment_score":-0.00031112320721149445},{"text":"So you're connected to the Wi Fi.","start":257.19,"end":258.87,"sentiment":"neutral","sentiment_score":0.004782905602561576}],"sentiment":"neutral","sentiment_score":0.0075285155455478365,"num_words":36,"start":242.145,"end":258.87},{"sentences":[{"text":"Right?","start":258.87,"end":259.37,"sentiment":"neutral","sentiment_score":-0.0027079321444034576},{"text":"Okay.","start":261.51,"end":261.99002,"sentiment":"neutral","sentiment_score":-0.06348973512649536},{"text":"Yeah.","start":261.99002,"end":262.15,"sentiment":"neutral","sentiment_score":-0.06809458881616592},{"text":"No.","start":262.15,"end":262.31,"sentiment":"neutral","sentiment_score":-0.18886294960975647},{"text":"No.","start":262.31,"end":262.47,"sentiment":"neutral","sentiment_score":-0.25556355714797974}],"sentiment":"neutral","sentiment_score":-0.11574375256896019,"num_words":5,"start":258.87,"end":262.47},{"sentences":[{"text":"Just listen to me.","start":262.47,"end":263.43,"sentiment":"neutral","sentiment_score":-0.24578342959284782},{"text":"Don't come back.","start":263.43,"end":264.23,"sentiment":"neutral","sentiment_score":-0.2104411025842031},{"text":"Alright.","start":264.23,"end":264.55002,"sentiment":"neutral","sentiment_score":0.07281384617090225},{"text":"I will get the alright.","start":264.55002,"end":265.51,"sentiment":"neutral","sentiment_score":0.08292504400014877},{"text":"So you're connected to the Wi Fi.","start":265.51,"end":266.95,"sentiment":"neutral","sentiment_score":0.012011904535549027}],"sentiment":"neutral","sentiment_score":-0.05214673141017556,"num_words":20,"start":262.47,"end":266.95},{"sentences":[{"text":"No Internet.","start":266.95,"end":267.67,"sentiment":"neutral","sentiment_score":-0.11184888333082199},{"text":"Alright.","start":267.67,"end":268.17,"sentiment":"neutral","sentiment_score":0.028056180104613304},{"text":"Do you have Chrome in your phone?","start":268.26498,"end":269.965,"sentiment":"neutral","sentiment_score":0.031703083376799314},{"text":"Yeah.","start":274.665,"end":274.905,"sentiment":"neutral","sentiment_score":0.04404657706618309},{"text":"Google Chrome.","start":274.905,"end":275.885,"sentiment":"neutral","sentiment_score":0.052759625017642975}],"sentiment":"neutral","sentiment_score":0.013526601860156426,"num_words":13,"start":266.95,"end":275.885},{"sentences":[{"text":"I just downloaded.","start":282.82,"end":283.80002,"sentiment":"neutral","sentiment_score":0.07048837592204411},{"text":"You can just put Prime, Google Chrome, whatever.","start":289.14,"end":291.48,"sentiment":"neutral","sentiment_score":0.05880114436149597},{"text":"Okay.","start":309.76,"end":310.08002,"sentiment":"neutral","sentiment_score":0.08596305549144745},{"text":"So on the in the URL section, I need you to type this in.","start":310.08002,"end":316.58002,"sentiment":"neutral","sentiment_score":0.0477552946124758},{"text":"Hang 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on.","start":396.65,"end":397.46997,"sentiment":"neutral","sentiment_score":-0.023034507874399424},{"text":"Okay.","start":402.00998,"end":402.50998,"sentiment":"neutral","sentiment_score":0.018402904272079468},{"text":"Find it in network.","start":406.40997,"end":407.55,"sentiment":"neutral","sentiment_score":0.007521532475948334},{"text":"Okay.","start":410.45502,"end":410.695,"sentiment":"neutral","sentiment_score":0.029479973018169403},{"text":"So it's clear where it's got clear the cache in the history of your browser.","start":410.695,"end":414.77502,"sentiment":"neutral","sentiment_score":-0.014098658164342245}],"sentiment":"neutral","sentiment_score":-0.007807820913908275,"num_words":23,"start":396.65,"end":414.77502},{"sentences":[{"text":"Do that.","start":414.77502,"end":415.515,"sentiment":"neutral","sentiment_score":0.004580413922667503},{"text":"Oh, no.","start":416.77502,"end":417.435,"sentiment":"neutral","sentiment_score":-0.014277280308306217},{"text":"Click on tplinkwifi.net.","start":417.73502,"end":420.21503,"sentiment":"neutral","sentiment_score":-0.009243586721519629},{"text":"See that right down the bottom?","start":420.21503,"end":421.67502,"sentiment":"neutral","sentiment_score":0.0013389236604173977},{"text":"Yeah.","start":424.46,"end":424.69998,"sentiment":"neutral","sentiment_score":0.008126668632030487}],"sentiment":"neutral","sentiment_score":-0.002211734452950103,"num_words":14,"start":414.77502,"end":424.69998},{"sentences":[{"text":"Yeah.","start":424.69998,"end":424.94,"sentiment":"neutral","sentiment_score":0.011824714951217176},{"text":"Click on that.","start":424.94,"end":425.91998,"sentiment":"neutral","sentiment_score":0.006071139437456925},{"text":"Okay.","start":432.13998,"end":432.46,"sentiment":"neutral","sentiment_score":0.006239643320441246},{"text":"And then in that case, just clear the cache and history of your 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thing.","start":458.66998,"end":460.13,"sentiment":"neutral","sentiment_score":-0.08295341519018014},{"text":"Yeah.","start":463.94998,"end":464.27,"sentiment":"neutral","sentiment_score":-0.037244897335767746}],"sentiment":"neutral","sentiment_score":-0.1849483411293477,"num_words":40,"start":439.125,"end":464.27},{"sentences":[{"text":"Yeah.","start":464.27,"end":464.43,"sentiment":"neutral","sentiment_score":-0.04666849970817566},{"text":"Building data catches the whole lot.","start":464.43,"end":466.27,"sentiment":"neutral","sentiment_score":-0.09722701584299405},{"text":"Yeah.","start":466.27,"end":466.77,"sentiment":"neutral","sentiment_score":0.010633911937475204},{"text":"Alright.","start":486.14,"end":486.54,"sentiment":"neutral","sentiment_score":0.03554694354534149},{"text":"And then go to Wi Fi Wi Fi TP Link Wi Fi button it 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place.","start":510.76,"end":515.02,"sentiment":"neutral","sentiment_score":-0.07885837952295939},{"text":"No.","start":517.48,"end":517.8,"sentiment":"neutral","sentiment_score":-0.12062910199165344}],"sentiment":"neutral","sentiment_score":-0.2910793998068379,"num_words":31,"start":502.155,"end":517.8},{"sentences":[{"text":"They're shit, man.","start":517.8,"end":518.86,"sentiment":"neutral","sentiment_score":-0.19733694195747375},{"text":"Yeah.","start":519.815,"end":520.315,"sentiment":"neutral","sentiment_score":-0.014455782249569891},{"text":"But but you're you're connected to the Wi Fi.","start":529.335,"end":531.895,"sentiment":"neutral","sentiment_score":-0.02837667686657773},{"text":"Yeah?","start":531.895,"end":532.135,"sentiment":"neutral","sentiment_score":-0.0412323996424675},{"text":"But there's no 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really shit, man.","start":548.735,"end":551.635,"sentiment":"negative","sentiment_score":-0.5384758338332176},{"text":"They always okay.","start":551.775,"end":552.995,"sentiment":"neutral","sentiment_score":-0.2197134792804718},{"text":"At the back of the router, you got a Ethernet cable.","start":553.375,"end":556.415,"sentiment":"neutral","sentiment_score":-0.06229570016942241},{"text":"Right?","start":556.415,"end":556.915,"sentiment":"neutral","sentiment_score":-0.02130308374762535},{"text":"Yeah.","start":558.65497,"end":558.895,"sentiment":"neutral","sentiment_score":-0.015809737145900726}],"sentiment":"neutral","sentiment_score":-0.23705469296934703,"num_words":24,"start":548.735,"end":558.895},{"sentences":[{"text":"Can you just pull it out for ten seconds and then put it back in?","start":558.895,"end":562.915,"sentiment":"neutral","sentiment_score":-0.022627503549059232},{"text":"Yeah.","start":566.15,"end":566.47003,"sentiment":"neutral","sentiment_score":-0.1321607381105423},{"text":"I told I actually got upset with Super Networks a long time.","start":566.47003,"end":570.15,"sentiment":"negative","sentiment_score":-0.40570686757564545},{"text":"I blasted them and said, mate, don't give out these bloody rouses as shit.","start":570.15,"end":574.17,"sentiment":"negative","sentiment_score":-0.46643445108618053},{"text":"But they were giving them for free.","start":576.095,"end":577.535,"sentiment":"neutral","sentiment_score":-0.2170371881553105}],"sentiment":"neutral","sentiment_score":-0.27325302723567096,"num_words":49,"start":558.895,"end":577.535},{"sentences":[{"text":"So you know?","start":577.535,"end":578.755,"sentiment":"neutral","sentiment_score":-0.10832012941439946},{"text":"Yeah.","start":599.02,"end":599.52,"sentiment":"neutral","sentiment_score":0.01540588028728962},{"text":"Okay.","start":613.035,"end":613.355,"sentiment":"neutral","sentiment_score":0.029788080602884293},{"text":"That okay.","start":613.355,"end":614.555,"sentiment":"neutral","sentiment_score":0.15050684660673141},{"text":"That's good.","start":614.555,"end":615.035,"sentiment":"positive","sentiment_score":0.39338427782058716}],"sentiment":"neutral","sentiment_score":0.08977953572240141,"num_words":9,"start":577.535,"end":615.035},{"sentences":[{"text":"Alright.","start":615.035,"end":615.355,"sentiment":"neutral","sentiment_score":0.1368439495563507},{"text":"And I've connected the Wi Fi this time again.","start":615.355,"end":617.77496,"sentiment":"neutral","sentiment_score":0.05047318504916297},{"text":"Oh, just need to pop might have to wait a little bit because that those routers are really, really slow.","start":636.09503,"end":640.35504,"sentiment":"negative","sentiment_score":-0.5655103996396065},{"text":"Do you have another router in the house?","start":656.23,"end":658.32996,"sentiment":"neutral","sentiment_score":-0.1098153293132782},{"text":"Yeah.","start":668.67505,"end":668.91504,"sentiment":"neutral","sentiment_score":-0.03916380554437637}],"sentiment":"neutral","sentiment_score":-0.2983792773806132,"num_words":39,"start":615.035,"end":668.91504},{"sentences":[{"text":"Yeah.","start":668.91504,"end":669.23505,"sentiment":"neutral","sentiment_score":-0.10279273986816406},{"text":"Those routers are not what I I wouldn't be giving those routers away for free through that way.","start":669.23505,"end":674.7,"sentiment":"negative","sentiment_score":-0.5552610986762576},{"text":"A lot on the router, and it's not connecting to the Wi Fi.","start":685.26,"end":688.0,"sentiment":"neutral","sentiment_score":-0.19125965552834365},{"text":"But are you putting the right Wi Fi name there?","start":689.635,"end":692.055,"sentiment":"neutral","sentiment_score":-0.010880548134446144},{"text":"Yep.","start":696.27496,"end":696.77496,"sentiment":"neutral","sentiment_score":0.015244247391819954}],"sentiment":"neutral","sentiment_score":-0.29482393655492817,"num_words":43,"start":668.91504,"end":696.77496},{"sentences":[{"text":"Yeah.","start":697.475,"end":697.795,"sentiment":"neutral","sentiment_score":0.012726906687021255},{"text":"Just switch switch off the Wi Fi and do it again, please.","start":697.795,"end":701.735,"sentiment":"neutral","sentiment_score":-0.02239949892585476},{"text":"And just do it again.","start":703.30005,"end":707.22003,"sentiment":"neutral","sentiment_score":-0.025555599480867386},{"text":"And Do no.","start":707.22003,"end":711.14,"sentiment":"neutral","sentiment_score":-0.04457341010371844},{"text":"But you gotta click on connect and it's you gotta put in the password.","start":711.14,"end":716.28,"sentiment":"neutral","sentiment_score":-0.05575980405722346}],"sentiment":"neutral","sentiment_score":-0.03709150185542447,"num_words":35,"start":697.475,"end":716.28},{"sentences":[{"text":"Yeah?","start":716.34,"end":716.84,"sentiment":"neutral","sentiment_score":-0.03799253702163696},{"text":"Yeah.","start":717.76495,"end":718.005,"sentiment":"neutral","sentiment_score":-0.0528707355260849},{"text":"Yeah.","start":718.005,"end":718.325,"sentiment":"neutral","sentiment_score":-0.05510617047548294},{"text":"Yeah.","start":718.325,"end":718.565,"sentiment":"neutral","sentiment_score":-0.06775251030921936},{"text":"Do forget network and do it all over again.","start":718.565,"end":721.125,"sentiment":"neutral","sentiment_score":-0.20538174278206295}],"sentiment":"neutral","sentiment_score":-0.15862751064392236,"num_words":13,"start":716.34,"end":721.125},{"sentences":[{"text":"Fucking routers, mate.","start":721.125,"end":722.565,"sentiment":"negative","sentiment_score":-0.6844649712244669},{"text":"Sorry, man.","start":722.565,"end":723.385,"sentiment":"neutral","sentiment_score":-0.3158877342939377},{"text":"No.","start":725.125,"end":725.365,"sentiment":"neutral","sentiment_score":-0.3292587697505951},{"text":"It's not.","start":725.365,"end":725.845,"sentiment":"negative","sentiment_score":-0.5103999078273773},{"text":"It's bloody it's a real headache.","start":725.845,"end":727.52496,"sentiment":"negative","sentiment_score":-0.7293242712815603}],"sentiment":"negative","sentiment_score":-0.6007981853825706,"num_words":14,"start":721.125,"end":727.52496},{"sentences":[{"text":"I hate it.","start":727.52496,"end":728.345,"sentiment":"negative","sentiment_score":-0.6979294220606486},{"text":"I don't like this type of you should have these sorry?","start":729.445,"end":733.39996,"sentiment":"negative","sentiment_score":-0.3785654888911681},{"text":"We shouldn't be having these technical issues.","start":735.22,"end":737.37994,"sentiment":"neutral","sentiment_score":-0.30323238032204763},{"text":"These are the most frustrating ones when they shouldn't be happening and they are.","start":737.37994,"end":741.95996,"sentiment":"negative","sentiment_score":-0.5771148417677198},{"text":"Yep.","start":748.915,"end":749.415,"sentiment":"neutral","sentiment_score":0.02662220597267151}],"sentiment":"negative","sentiment_score":-0.4564894690281815,"num_words":36,"start":727.52496,"end":749.415},{"sentences":[{"text":"The password is YUNumber2, d as small letters, zed, capital zed two, and then small n.","start":751.235,"end":760.76,"sentiment":"neutral","sentiment_score":0.0018873631852329709},{"text":"So when you click on connect, it might take could take up to thirty seconds or a minute to connect.","start":763.54004,"end":768.2,"sentiment":"neutral","sentiment_score":0.020415009744465352},{"text":"It'll show no Internet, but we just wanna manipulate the router.","start":768.58,"end":771.86005,"sentiment":"neutral","sentiment_score":-0.014965146864679727},{"text":"That's all.","start":771.86005,"end":772.60004,"sentiment":"neutral","sentiment_score":-0.023692223243415356},{"text":"Yeah.","start":779.035,"end":779.275,"sentiment":"neutral","sentiment_score":-0.05783485993742943}],"sentiment":"neutral","sentiment_score":0.0033732416783459483,"num_words":50,"start":751.235,"end":779.275},{"sentences":[{"text":"Just waiting there.","start":779.275,"end":780.315,"sentiment":"neutral","sentiment_score":-0.041680232932170234},{"text":"You've done you've connected to the right one.","start":780.315,"end":782.555,"sentiment":"neutral","sentiment_score":0.009569874266162515},{"text":"You put in the right username and password.","start":782.555,"end":784.575,"sentiment":"neutral","sentiment_score":0.012940679211169481},{"text":"Right?","start":784.635,"end":785.135,"sentiment":"neutral","sentiment_score":0.004649895243346691},{"text":"It's so it's doing circles.","start":789.89996,"end":791.26,"sentiment":"neutral","sentiment_score":-0.05540346577763557}],"sentiment":"neutral","sentiment_score":-0.008692948184907436,"num_words":25,"start":779.275,"end":791.26},{"sentences":[{"text":"Yeah?","start":791.26,"end":791.76,"sentiment":"neutral","sentiment_score":-0.026810456067323685},{"text":"Yeah.","start":793.26,"end":793.5,"sentiment":"neutral","sentiment_score":-0.001829829066991806},{"text":"Yeah.","start":793.5,"end":793.74,"sentiment":"neutral","sentiment_score":0.00102855172008276},{"text":"Just wait until it connects.","start":793.74,"end":795.18,"sentiment":"neutral","sentiment_score":-0.0019062696490436796},{"text":"Yeah.","start":795.18,"end":795.68,"sentiment":"neutral","sentiment_score":-0.013515658676624298}],"sentiment":"neutral","sentiment_score":-0.005628748926230603,"num_words":9,"start":791.26,"end":795.68},{"sentences":[{"text":"Yeah.","start":795.74,"end":795.98,"sentiment":"neutral","sentiment_score":-0.05765284597873688},{"text":"Because I remember when I was up there, we had these routers and some customers came down.","start":795.98,"end":801.66,"sentiment":"neutral","sentiment_score":-0.23204254227526047},{"text":"We tried to provision them, and it took bloody ages.","start":801.66,"end":805.64496,"sentiment":"negative","sentiment_score":-0.5047557353973389},{"text":"Oh, who did you go for?","start":827.92004,"end":829.22003,"sentiment":"neutral","sentiment_score":-0.06757534295320511},{"text":"I don't know.","start":830.88,"end":831.78,"sentiment":"neutral","sentiment_score":-0.17042567829291025}],"sentiment":"neutral","sentiment_score":-0.26936925706025716,"num_words":37,"start":795.74,"end":831.78},{"sentences":[{"text":"This is off.","start":831.92004,"end":832.4,"sentiment":"neutral","sentiment_score":-0.3158254424730937},{"text":"You've been my Juventus is the best thing.","start":832.4,"end":834.525,"sentiment":"neutral","sentiment_score":-0.0797255439683795},{"text":"Well, the wall the wall caps yeah.","start":853.3,"end":855.62,"sentiment":"neutral","sentiment_score":-0.1686379499733448},{"text":"No.","start":855.62,"end":855.94,"sentiment":"neutral","sentiment_score":-0.28075122833251953},{"text":"That's that's got to do with it.","start":855.94,"end":858.18,"sentiment":"neutral","sentiment_score":-0.22014608340603964}],"sentiment":"neutral","sentiment_score":-0.1764430823520972,"num_words":26,"start":831.92004,"end":858.18},{"sentences":[{"text":"That's the router then.","start":858.18,"end":859.48,"sentiment":"neutral","sentiment_score":0.061056130565702915},{"text":"That's the router.","start":860.195,"end":861.255,"sentiment":"neutral","sentiment_score":0.185945063829422},{"text":"Alright.","start":861.315,"end":861.795,"sentiment":"neutral","sentiment_score":0.15093615651130676},{"text":"Take take the actually, no.","start":861.795,"end":863.97504,"sentiment":"neutral","sentiment_score":0.038957756012678146},{"text":"Take the wife take the Ethernet cable out because that could be holding it back.","start":864.515,"end":869.635,"sentiment":"neutral","sentiment_score":-0.05600893398125966}],"sentiment":"neutral","sentiment_score":0.010987522878817149,"num_words":28,"start":858.18,"end":869.635},{"sentences":[{"text":"I remember I'm just remembering these bloody routers.","start":869.635,"end":872.215,"sentiment":"neutral","sentiment_score":-0.15644230507314205},{"text":"We had to do it without the cable in, and then we put the cable in after.","start":872.515,"end":877.62,"sentiment":"neutral","sentiment_score":-0.10496784900041188},{"text":"Yeah.","start":880.48004,"end":880.8,"sentiment":"neutral","sentiment_score":0.049516841769218445},{"text":"Take out the yellow cable and connect to the Wi Fi again.","start":880.8,"end":884.02,"sentiment":"neutral","sentiment_score":0.03872974030673504},{"text":"Yeah.","start":886.35504,"end":886.515,"sentiment":"neutral","sentiment_score":0.0318848080933094}],"sentiment":"neutral","sentiment_score":-0.06384188051407154,"num_words":39,"start":869.635,"end":886.515},{"sentences":[{"text":"Yeah.","start":886.515,"end":886.55505,"sentiment":"neutral","sentiment_score":0.033610712736845016},{"text":"Just the yellow cable.","start":886.55505,"end":887.17505,"sentiment":"neutral","sentiment_score":0.02254433324560523},{"text":"Yeah.","start":887.79504,"end":888.29504,"sentiment":"neutral","sentiment_score":0.05095742642879486},{"text":"No.","start":899.13,"end":899.37,"sentiment":"neutral","sentiment_score":-0.04874641075730324},{"text":"Not yet until I let's do this first.","start":899.37,"end":901.71,"sentiment":"neutral","sentiment_score":-0.11347144655883312}],"sentiment":"neutral","sentiment_score":-0.05211816740532716,"num_words":15,"start":886.515,"end":901.71},{"sentences":[{"text":"Yep.","start":908.81,"end":909.31,"sentiment":"neutral","sentiment_score":0.09966079890727995},{"text":"Yeah.","start":914.535,"end":914.77496,"sentiment":"neutral","sentiment_score":0.02853570319712162},{"text":"Yeah.","start":914.77496,"end":914.935,"sentiment":"neutral","sentiment_score":0.047374874353408813},{"text":"Yeah.","start":914.935,"end":915.435,"sentiment":"neutral","sentiment_score":0.05775613337755203},{"text":"So that color should be green now or something, the light or yellow or something like that.","start":925.5,"end":929.10004,"sentiment":"neutral","sentiment_score":0.03837631062111434}],"sentiment":"neutral","sentiment_score":0.04217737097115744,"num_words":21,"start":908.81,"end":929.10004},{"sentences":[{"text":"Yeah?","start":929.10004,"end":929.60004,"sentiment":"neutral","sentiment_score":0.019635815173387527},{"text":"Still blue?","start":931.74,"end":932.56,"sentiment":"neutral","sentiment_score":-0.015524391550570726},{"text":"No.","start":934.7,"end":935.2,"sentiment":"neutral","sentiment_score":-0.0833292230963707},{"text":"That's okay.","start":935.5,"end":936.46,"sentiment":"neutral","sentiment_score":0.12234598398208618},{"text":"So what you need to do then in that case, we need to pull out the power supply, that little power thing.","start":936.46,"end":942.695,"sentiment":"neutral","sentiment_score":0.01960574674674056}],"sentiment":"neutral","sentiment_score":0.020759864477440715,"num_words":28,"start":929.10004,"end":942.695},{"sentences":[{"text":"Just unplug it for about ten seconds.","start":942.995,"end":945.095,"sentiment":"neutral","sentiment_score":-0.01252798390175615},{"text":"Yeah.","start":946.355,"end":946.595,"sentiment":"neutral","sentiment_score":0.02572876587510109},{"text":"Because the light should shouldn't be blue now.","start":946.595,"end":948.355,"sentiment":"neutral","sentiment_score":0.010318517684936523},{"text":"It should be, like, a green color.","start":948.355,"end":950.21497,"sentiment":"neutral","sentiment_score":0.046872208161013465},{"text":"Yeah.","start":952.675,"end":953.175,"sentiment":"neutral","sentiment_score":0.05081041902303696}],"sentiment":"neutral","sentiment_score":0.016645704008017976,"num_words":24,"start":942.995,"end":953.175},{"sentences":[{"text":"So just take the power out.","start":953.875,"end":955.735,"sentiment":"neutral","sentiment_score":0.013027971610426903},{"text":"Yeah.","start":958.49,"end":958.73,"sentiment":"neutral","sentiment_score":0.048744380474090576},{"text":"Yeah.","start":958.73,"end":958.88995,"sentiment":"neutral","sentiment_score":0.06046420335769653},{"text":"Yeah.","start":958.88995,"end":959.12994,"sentiment":"neutral","sentiment_score":0.06273084878921509},{"text":"Just, yeah, just take the yellow cord and the power out.","start":959.12994,"end":961.70996,"sentiment":"neutral","sentiment_score":0.025845979255708782}],"sentiment":"neutral","sentiment_score":0.02672065170481801,"num_words":20,"start":953.875,"end":961.70996},{"sentences":[{"text":"Yep.","start":982.17505,"end":982.67505,"sentiment":"neutral","sentiment_score":0.04498289152979851},{"text":"No.","start":987.61,"end":987.85004,"sentiment":"neutral","sentiment_score":-0.24737410247325897},{"text":"Not yet.","start":987.85004,"end":988.33,"sentiment":"neutral","sentiment_score":-0.18224233388900757},{"text":"No.","start":988.33,"end":988.83,"sentiment":"neutral","sentiment_score":-0.16718357801437378},{"text":"It's the yellow one?","start":999.39496,"end":1000.535,"sentiment":"neutral","sentiment_score":-0.03019029786810279}],"sentiment":"neutral","sentiment_score":-0.09498007202314006,"num_words":9,"start":982.17505,"end":1000.535},{"sentences":[{"text":"Alright.","start":1001.955,"end":1002.435,"sentiment":"neutral","sentiment_score":0.049728624522686005},{"text":"Now try and see if you can hook on to the Wi Fi now.","start":1002.435,"end":1006.055,"sentiment":"neutral","sentiment_score":0.061923550974045484},{"text":"You probably won't see it.","start":1008.035,"end":1009.15497,"sentiment":"neutral","sentiment_score":-0.07838872522115707},{"text":"If you don't see it, just might have to wait a little bit long until it comes back on.","start":1009.15497,"end":1012.32,"sentiment":"neutral","sentiment_score":-0.10130693253717925},{"text":"Yep.","start":1077.06,"end":1077.56,"sentiment":"neutral","sentiment_score":0.09635024517774582}],"sentiment":"neutral","sentiment_score":-0.03259416902437806,"num_words":40,"start":1001.955,"end":1077.56},{"sentences":[{"text":"Yep.","start":1080.18,"end":1080.68,"sentiment":"neutral","sentiment_score":0.08144095540046692},{"text":"Now I've done about the light just here.","start":1085.095,"end":1086.875,"sentiment":"neutral","sentiment_score":0.03709579585120082},{"text":"So you're connected to the Wi Fi.","start":1096.44,"end":1098.0399,"sentiment":"neutral","sentiment_score":0.10108281246253423},{"text":"Right?","start":1098.0399,"end":1098.5399,"sentiment":"neutral","sentiment_score":0.07833182066679001},{"text":"Okay.","start":1100.44,"end":1100.94,"sentiment":"neutral","sentiment_score":0.03096394799649715}],"sentiment":"neutral","sentiment_score":0.0663934876728389,"num_words":18,"start":1080.18,"end":1100.94},{"sentences":[{"text":"What phone device do you have?","start":1114.645,"end":1116.345,"sentiment":"neutral","sentiment_score":0.0008602308419843515},{"text":"Oh, the seven eight Max Pro or just the Max?","start":1119.845,"end":1124.105,"sentiment":"neutral","sentiment_score":0.016976299695670605},{"text":"I've got the I've got the Max Pro.","start":1125.34,"end":1128.1599,"sentiment":"neutral","sentiment_score":0.0359468215610832},{"text":"Is it connected to the Wi Fi now?","start":1132.46,"end":1134.4,"sentiment":"neutral","sentiment_score":0.028799086692743003},{"text":"Oh, that's alright.","start":1136.745,"end":1139.965,"sentiment":"neutral","sentiment_score":-0.033152696676552296}],"sentiment":"neutral","sentiment_score":0.016955244514558997,"num_words":35,"start":1114.645,"end":1139.965},{"sentences":[{"text":"Alright.","start":1142.905,"end":1143.405,"sentiment":"neutral","sentiment_score":0.0895770713686943},{"text":"Okay.","start":1144.585,"end":1144.985,"sentiment":"neutral","sentiment_score":0.11882409453392027},{"text":"Cool.","start":1144.985,"end":1145.305,"sentiment":"neutral","sentiment_score":0.15806594491004944},{"text":"Now open up your Chrome.","start":1145.305,"end":1146.765,"sentiment":"neutral","sentiment_score":0.09220707267522812},{"text":"Yeah.","start":1149.6,"end":1149.76,"sentiment":"neutral","sentiment_score":-0.0550670251250267}],"sentiment":"neutral","sentiment_score":0.08582616100708644,"num_words":9,"start":1142.905,"end":1149.76},{"sentences":[{"text":"Yeah.","start":1149.76,"end":1149.84,"sentiment":"neutral","sentiment_score":-0.0034852512180805206},{"text":"Yeah.","start":1149.84,"end":1150.16,"sentiment":"neutral","sentiment_score":0.05842488259077072},{"text":"Don't worry about that.","start":1150.16,"end":1150.88,"sentiment":"neutral","sentiment_score":0.08014019764959812},{"text":"Open up your Chrome.","start":1150.88,"end":1152.02,"sentiment":"neutral","sentiment_score":0.10082161240279675},{"text":"Tplinkwifi.net.","start":1155.12,"end":1156.7999,"sentiment":"neutral","sentiment_score":0.05546169355511665}],"sentiment":"neutral","sentiment_score":0.0758407786488533,"num_words":11,"start":1149.76,"end":1156.7999},{"sentences":[{"text":"Remember that?","start":1156.7999,"end":1157.62,"sentiment":"neutral","sentiment_score":0.044642169028520584},{"text":"Don't don't you ever forget it.","start":1159.12,"end":1161.62,"sentiment":"neutral","sentiment_score":0.02292093386252721},{"text":"Yeah.","start":1165.895,"end":1166.135,"sentiment":"neutral","sentiment_score":0.012561308220028876},{"text":"Well, that password's on the sticker.","start":1166.135,"end":1167.755,"sentiment":"neutral","sentiment_score":-0.0017361945162216823},{"text":"Oh, hang on.","start":1170.375,"end":1170.9349,"sentiment":"neutral","sentiment_score":-0.023728805283705395}],"sentiment":"neutral","sentiment_score":0.008764870361321501,"num_words":18,"start":1156.7999,"end":1170.9349},{"sentences":[{"text":"Hang on.","start":1170.9349,"end":1171.335,"sentiment":"neutral","sentiment_score":-0.018018074333667755},{"text":"Hang on.","start":1171.335,"end":1171.735,"sentiment":"neutral","sentiment_score":-0.00258761178702116},{"text":"Woah.","start":1171.735,"end":1171.975,"sentiment":"neutral","sentiment_score":0.07126164436340332},{"text":"Woah.","start":1171.975,"end":1172.135,"sentiment":"neutral","sentiment_score":0.07828672975301743},{"text":"Woah.","start":1172.135,"end":1172.295,"sentiment":"neutral","sentiment_score":0.06966906040906906}],"sentiment":"neutral","sentiment_score":0.025429437469158853,"num_words":7,"start":1170.9349,"end":1172.295},{"sentences":[{"text":"Hang on.","start":1172.295,"end":1173.035,"sentiment":"neutral","sentiment_score":0.02105104085057974},{"text":"Where are we?","start":1173.095,"end":1174.075,"sentiment":"neutral","sentiment_score":-0.005625550945599874},{"text":"Hang on now.","start":1179.02,"end":1179.98,"sentiment":"neutral","sentiment_score":-0.003286536782979965},{"text":"Yeah.","start":1179.98,"end":1180.22,"sentiment":"neutral","sentiment_score":0.03996255248785019},{"text":"That's the Wi Fi key, but now hang on a sec one second.","start":1180.22,"end":1183.12,"sentiment":"neutral","sentiment_score":0.01187604020994443}],"sentiment":"neutral","sentiment_score":0.00953258607875217,"num_words":22,"start":1172.295,"end":1183.12},{"sentences":[{"text":"Okay.","start":1184.22,"end":1184.72,"sentiment":"neutral","sentiment_score":0.008526677265763283},{"text":"So what's it saying on the screen?","start":1185.02,"end":1186.8,"sentiment":"neutral","sentiment_score":-0.030341474871550287},{"text":"Oh, okay.","start":1193.515,"end":1194.075,"sentiment":"neutral","sentiment_score":-0.007143356837332248},{"text":"Password just put Admin123.","start":1194.075,"end":1198.015,"sentiment":"neutral","sentiment_score":-0.006606255890801549},{"text":"123.","start":1204.475,"end":1205.5349,"sentiment":"neutral","sentiment_score":0.006118757650256157}],"sentiment":"neutral","sentiment_score":-0.015897108428180217,"num_words":15,"start":1184.22,"end":1205.5349},{"sentences":[{"text":"Yep.","start":1223.0751,"end":1223.5751,"sentiment":"neutral","sentiment_score":-0.04159770905971527},{"text":"Oh, what's oh, hang on.","start":1227.4751,"end":1228.995,"sentiment":"neutral","sentiment_score":-0.05774019882082939},{"text":"So it's asking for a login or you need to create a login?","start":1228.995,"end":1232.87,"sentiment":"neutral","sentiment_score":-0.035315966520171896},{"text":"Okay.","start":1243.7301,"end":1244.2301,"sentiment":"neutral","sentiment_score":0.013580252416431904},{"text":"Hang 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YUNumber2SmallDSZed2N.","start":1251.925,"end":1260.185,"sentiment":"neutral","sentiment_score":0.007539416663348675},{"text":"It's on the sticker.","start":1260.245,"end":1261.305,"sentiment":"neutral","sentiment_score":-0.017476757988333702},{"text":"It's got the wireless password there.","start":1262.8401,"end":1264.3601,"sentiment":"neutral","sentiment_score":-0.007644527669375141},{"text":"You see it?","start":1264.3601,"end":1265.26,"sentiment":"neutral","sentiment_score":-0.020131905873616535},{"text":"Yeah.","start":1269.4,"end":1269.7201,"sentiment":"neutral","sentiment_score":-0.009094320237636566}],"sentiment":"neutral","sentiment_score":-0.008617031620815396,"num_words":18,"start":1251.925,"end":1269.7201},{"sentences":[{"text":"You see it?","start":1269.7201,"end":1270.6201,"sentiment":"neutral","sentiment_score":-0.011621923496325811},{"text":"Yeah.","start":1273.88,"end":1274.04,"sentiment":"neutral","sentiment_score":-0.0520276203751564},{"text":"You might need to use that because I don't see any other password on the sticker.","start":1274.04,"end":1279.4349,"sentiment":"neutral","sentiment_score":-0.13217308023013175},{"text":"It's asking you to you to use to put in a password to log in with a password.","start":1280.5349,"end":1284.375,"sentiment":"neutral","sentiment_score":-0.08284410585959752},{"text":"Right?","start":1284.375,"end":1284.875,"sentiment":"neutral","sentiment_score":-0.046062953770160675}],"sentiment":"neutral","sentiment_score":-0.09586973163561943,"num_words":39,"start":1269.7201,"end":1284.875},{"sentences":[{"text":"Yeah.","start":1286.695,"end":1286.855,"sentiment":"neutral","sentiment_score":-0.002594871446490288},{"text":"Well, just copy that password, and that should log you in.","start":1286.855,"end":1292.12,"sentiment":"neutral","sentiment_score":0.04090831056237221},{"text":"I think it's the same thing.","start":1292.12,"end":1293.16,"sentiment":"neutral","sentiment_score":0.023152833804488182},{"text":"Yeah.","start":1293.16,"end":1293.66,"sentiment":"neutral","sentiment_score":0.01715676113963127},{"text":"So it's it's A SmallU sorry.","start":1293.7999,"end":1297.4199,"sentiment":"neutral","sentiment_score":0.013157105538994074}],"sentiment":"neutral","sentiment_score":0.027296517677605152,"num_words":25,"start":1286.695,"end":1297.4199},{"sentences":[{"text":"SmallY, U, Number2, ASmallDForDavidASmall ASmallSForSaintABigZedForZebra, the number two, and ASmall NForNelly.","start":1297.5599,"end":1314.235,"sentiment":"neutral","sentiment_score":0.013330194379457018},{"text":"It's alright.","start":1326.99,"end":1327.71,"sentiment":"neutral","sentiment_score":0.09194043278694153},{"text":"They listen.","start":1327.71,"end":1328.19,"sentiment":"neutral","sentiment_score":0.19815773516893387},{"text":"I'm here to support you, not you support me.","start":1328.19,"end":1329.95,"sentiment":"neutral","sentiment_score":0.2668127533462312},{"text":"It's all good.","start":1329.95,"end":1330.77,"sentiment":"positive","sentiment_score":0.5180652638276418}],"sentiment":"neutral","sentiment_score":0.17341996465499201,"num_words":27,"start":1297.5599,"end":1330.77},{"sentences":[{"text":"Yeah.","start":1359.85,"end":1360.01,"sentiment":"neutral","sentiment_score":-0.03221234306693077},{"text":"I remember that this one to log in is the actual it's the same password as the Wi Fi.","start":1360.01,"end":1365.15,"sentiment":"neutral","sentiment_score":-0.06465551551235349},{"text":"Small y.","start":1368.705,"end":1369.5249,"sentiment":"neutral","sentiment_score":0.0093440234195441},{"text":"Alright.","start":1372.7849,"end":1373.1849,"sentiment":"neutral","sentiment_score":0.03986137360334397},{"text":"SmallYU.","start":1373.1849,"end":1374.965,"sentiment":"neutral","sentiment_score":0.02718586102128029}],"sentiment":"neutral","sentiment_score":-0.048955494014080614,"num_words":24,"start":1359.85,"end":1374.965},{"sentences":[{"text":"Listen to listen to me.","start":1376.465,"end":1377.6649,"sentiment":"neutral","sentiment_score":0.018397288769483565},{"text":"Alright?","start":1377.6649,"end":1377.985,"sentiment":"neutral","sentiment_score":0.0319056510925293},{"text":"Listen to me.","start":1377.985,"end":1378.77,"sentiment":"neutral","sentiment_score":0.014739018554488817},{"text":"Let's do it this way.","start":1379.17,"end":1379.97,"sentiment":"neutral","sentiment_score":0.046600186824798585},{"text":"Listen to me.","start":1379.97,"end":1380.4501,"sentiment":"neutral","sentiment_score":0.02579650158683459}],"sentiment":"neutral","sentiment_score":0.02814703467575943,"num_words":17,"start":1376.465,"end":1380.4501},{"sentences":[{"text":"Alright.","start":1380.4501,"end":1380.77,"sentiment":"neutral","sentiment_score":0.029628664255142212},{"text":"So start again with the password.","start":1380.77,"end":1382.23,"sentiment":"neutral","sentiment_score":0.013246843746552864},{"text":"ASmall YForYellow, AUForUniversal.","start":1382.61,"end":1387.43,"sentiment":"neutral","sentiment_score":0.011716057235995928},{"text":"Make sure it's A1, not A Small1.","start":1387.49,"end":1390.15,"sentiment":"neutral","sentiment_score":-0.0010382994992791542},{"text":"The number 2.","start":1390.29,"end":1391.35,"sentiment":"neutral","sentiment_score":-0.0043489619468649226}],"sentiment":"neutral","sentiment_score":0.006197145805344917,"num_words":20,"start":1380.4501,"end":1391.35},{"sentences":[{"text":"Yep.","start":1393.985,"end":1394.485,"sentiment":"neutral","sentiment_score":-0.0010665332665666938},{"text":"The letter DForDavidSmallLetter.","start":1395.2649,"end":1397.605,"sentiment":"neutral","sentiment_score":-0.011790151086946329},{"text":"The letter SForSallySmallS.","start":1399.825,"end":1403.0449,"sentiment":"neutral","sentiment_score":-0.008299962772677342},{"text":"The ZForZebra.","start":1404.7849,"end":1406.485,"sentiment":"neutral","sentiment_score":-0.010604550130665302},{"text":"The Number2, and then the SmallLetterNForNelly.","start":1409.2101,"end":1415.4701,"sentiment":"neutral","sentiment_score":-0.029686187704404194}],"sentiment":"neutral","sentiment_score":-0.017377540088879564,"num_words":15,"start":1393.985,"end":1415.4701},{"sentences":[{"text":"Password incorrect.","start":1421.915,"end":1422.955,"sentiment":"neutral","sentiment_score":-0.22603703290224075},{"text":"I don't know what other password just just try AdminSmallAdmin, see what happens.","start":1422.955,"end":1432.575,"sentiment":"neutral","sentiment_score":-0.1272512307533851},{"text":"Can you send me a file of that or a screenshot of that while you're looking at, please?","start":1463.72,"end":1468.86,"sentiment":"neutral","sentiment_score":0.05620852180032267},{"text":"Who's connected to what?","start":1497.4299,"end":1498.89,"sentiment":"neutral","sentiment_score":-0.21929340064525604},{"text":"No.","start":1504.335,"end":1504.575,"sentiment":"negative","sentiment_score":-0.5595217943191528}],"sentiment":"neutral","sentiment_score":-0.06661268605507518,"num_words":38,"start":1421.915,"end":1504.575},{"sentences":[{"text":"You're not connected to the Internet.","start":1504.575,"end":1506.015,"sentiment":"negative","sentiment_score":-0.5527311563491821},{"text":"I'm gonna tell you that now.","start":1506.015,"end":1507.1549,"sentiment":"neutral","sentiment_score":-0.328374519944191},{"text":"No.","start":1515.2949,"end":1515.5349,"sentiment":"neutral","sentiment_score":-0.160855233669281},{"text":"No.","start":1515.5349,"end":1515.695,"sentiment":"neutral","sentiment_score":-0.1637229025363922},{"text":"Don't worry about that.","start":1515.695,"end":1516.495,"sentiment":"neutral","sentiment_score":-0.0629093749448657}],"sentiment":"neutral","sentiment_score":-0.32571387187474304,"num_words":18,"start":1504.575,"end":1516.495},{"sentences":[{"text":"Let's what do you mean the Wi Fi thing?","start":1516.495,"end":1518.14,"sentiment":"neutral","sentiment_score":0.004412628710269928},{"text":"Show me what what's there.","start":1518.14,"end":1519.52,"sentiment":"neutral","sentiment_score":0.01122715026140213},{"text":"Yeah.","start":1524.0599,"end":1524.2999,"sentiment":"neutral","sentiment_score":-0.01603851094841957},{"text":"No.","start":1524.2999,"end":1524.62,"sentiment":"neutral","sentiment_score":-0.0981149598956108},{"text":"Send us a text message.","start":1524.62,"end":1525.92,"sentiment":"neutral","sentiment_score":-0.08061466068029403}],"sentiment":"neutral","sentiment_score":-0.020065588787907644,"num_words":21,"start":1516.495,"end":1525.92},{"sentences":[{"text":"Yeah.","start":1525.98,"end":1526.48,"sentiment":"neutral","sentiment_score":0.020927954465150833},{"text":"Okay.","start":1528.86,"end":1529.36,"sentiment":"neutral","sentiment_score":0.026773210614919662},{"text":"Says here, log in with TP Link ID.","start":1529.8049,"end":1534.125,"sentiment":"neutral","sentiment_score":0.013375711510889232},{"text":"So the TP Link ID, is that one there?","start":1534.125,"end":1536.445,"sentiment":"neutral","sentiment_score":0.019460011791023944},{"text":"The one that I showed you?","start":1536.445,"end":1537.985,"sentiment":"neutral","sentiment_score":0.021545854086677235}],"sentiment":"neutral","sentiment_score":0.01836488351225853,"num_words":25,"start":1525.98,"end":1537.985},{"sentences":[{"text":"The one that I read out to you?","start":1539.565,"end":1541.345,"sentiment":"neutral","sentiment_score":0.014031430357135832},{"text":"Yep.","start":1545.36,"end":1545.86,"sentiment":"neutral","sentiment_score":0.010822041891515257},{"text":"The the one that starts with, yeah, the YU.","start":1546.16,"end":1550.42,"sentiment":"neutral","sentiment_score":-0.002541484259482887},{"text":"So it's A Small MoreSmallYUNumber2DSDForDavidSForStupidOrSally or Simple, whatever, Zed 2SmallN.","start":1550.96,"end":1563.595,"sentiment":"neutral","sentiment_score":-0.0386157994158566},{"text":"There's there's no other ID there.","start":1565.1749,"end":1567.275,"sentiment":"neutral","sentiment_score":-0.10962657692531745}],"sentiment":"neutral","sentiment_score":-0.027756392038153374,"num_words":34,"start":1539.565,"end":1567.275},{"sentences":[{"text":"The best way to have a oh, hang on.","start":1581.4299,"end":1583.35,"sentiment":"neutral","sentiment_score":-0.10037069105439717},{"text":"What's this?","start":1583.35,"end":1584.17,"sentiment":"neutral","sentiment_score":-0.1190548874437809},{"text":"That's not it.","start":1584.79,"end":1585.85,"sentiment":"negative","sentiment_score":-0.48170266548792523},{"text":"I see.","start":1586.3099,"end":1587.13,"sentiment":"neutral","sentiment_score":-0.2272489294409752},{"text":"Yeah.","start":1589.045,"end":1589.365,"sentiment":"neutral","sentiment_score":-0.1543605476617813}],"sentiment":"neutral","sentiment_score":-0.18796543514027314,"num_words":17,"start":1581.4299,"end":1589.365},{"sentences":[{"text":"What what you might need to do is probably press the reset button and do it all over again.","start":1589.365,"end":1593.605,"sentiment":"neutral","sentiment_score":-0.213901245280316},{"text":"But this time, hold the reset button down for thirty seconds.","start":1593.605,"end":1596.905,"sentiment":"neutral","sentiment_score":-0.1346290565349839},{"text":"Can you do that?","start":1598.805,"end":1599.785,"sentiment":"neutral","sentiment_score":-0.001201610080897808},{"text":"Yeah.","start":1600.66,"end":1600.9,"sentiment":"neutral","sentiment_score":-0.08154125511646271},{"text":"Because sometimes if we do if you don't if you don't do the reset button, then sometimes they get stuck.","start":1600.9,"end":1605.24,"sentiment":"neutral","sentiment_score":-0.16142959594726564}],"sentiment":"neutral","sentiment_score":-0.1610905981199308,"num_words":55,"start":1589.365,"end":1605.24},{"sentences":[{"text":"Yeah.","start":1608.42,"end":1608.66,"sentiment":"neutral","sentiment_score":0.0276565495878458},{"text":"Yeah.","start":1608.66,"end":1608.8201,"sentiment":"neutral","sentiment_score":0.03312314301729202},{"text":"That's it.","start":1608.8201,"end":1609.3,"sentiment":"neutral","sentiment_score":0.012491011060774326},{"text":"We still got I mean, we're there anyway, but just do it all over again.","start":1609.3,"end":1612.76,"sentiment":"neutral","sentiment_score":-0.030333609879016878},{"text":"But this time, hold it down for thirty seconds.","start":1613.06,"end":1615.14,"sentiment":"neutral","sentiment_score":-0.04572063974208302}],"sentiment":"neutral","sentiment_score":-0.027883149683475494,"num_words":28,"start":1608.42,"end":1615.14},{"sentences":[{"text":"Alright?","start":1615.14,"end":1615.64,"sentiment":"neutral","sentiment_score":0.03844165802001953},{"text":"Alright.","start":1616.765,"end":1617.265,"sentiment":"neutral","sentiment_score":0.0714973509311676},{"text":"No worries.","start":1619.005,"end":1619.565,"sentiment":"neutral","sentiment_score":0.06205824390053749},{"text":"I'm just gonna put you on hold.","start":1619.565,"end":1620.605,"sentiment":"neutral","sentiment_score":0.021372738161257336},{"text":"I gotta go to the men's 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Admin123.","start":1960.0851,"end":1962.985,"sentiment":"neutral","sentiment_score":0.06086554601788521},{"text":"Confirm password M Admin123.","start":1963.525,"end":1966.5851,"sentiment":"neutral","sentiment_score":0.05064739752560854},{"text":"A d m I n, admin.","start":1970.0199,"end":1972.36,"sentiment":"neutral","sentiment_score":0.019540914334356785}],"sentiment":"neutral","sentiment_score":0.03681253212625566,"num_words":23,"start":1957.605,"end":1972.36},{"sentences":[{"text":"N, n for Nelly, 12 3, and then the same repeat for confirm.","start":1977.0599,"end":1986.735,"sentiment":"neutral","sentiment_score":0.02633604106421654},{"text":"Yep.","start":1991.9149,"end":1992.4149,"sentiment":"neutral","sentiment_score":0.026450850069522858},{"text":"Yep.","start":1996.5599,"end":1997.0599,"sentiment":"neutral","sentiment_score":0.04981475323438645},{"text":"I'll just write it.","start":1997.2,"end":1998.64,"sentiment":"neutral","sentiment_score":0.0460645891726017},{"text":"I'll send it to you.","start":1998.64,"end":2003.84,"sentiment":"neutral","sentiment_score":0.06593733802437782}],"sentiment":"neutral","sentiment_score":0.038857465997959174,"num_words":24,"start":1977.0599,"end":2003.84},{"sentences":[{"text":"Yep.","start":2003.84,"end":2004.34,"sentiment":"neutral","sentiment_score":0.07789644598960876},{"text":"Yep.","start":2012.265,"end":2012.5851,"sentiment":"neutral","sentiment_score":0.027697226032614708},{"text":"Log in.","start":2012.5851,"end":2013.3251,"sentiment":"neutral","sentiment_score":0.020912094973027706},{"text":"Now log in with admin one two three.","start":2015.7051,"end":2017.9651,"sentiment":"neutral","sentiment_score":0.02830186439678073},{"text":"Mhmm.","start":2019.625,"end":2020.125,"sentiment":"neutral","sentiment_score":0.016585174947977066}],"sentiment":"neutral","sentiment_score":0.03003215016080783,"num_words":13,"start":2003.84,"end":2020.125},{"sentences":[{"text":"Yep.","start":2026.36,"end":2026.86,"sentiment":"neutral","sentiment_score":0.03493200242519379},{"text":"Yep.","start":2027.0,"end":2027.48,"sentiment":"neutral","sentiment_score":0.0281963050365448},{"text":"K.","start":2027.48,"end":2027.98,"sentiment":"neutral","sentiment_score":0.0140184685587883},{"text":"Do you see you should see Wizard?","start":2032.04,"end":2037.725,"sentiment":"neutral","sentiment_score":0.008687057266277927},{"text":"Okay.","start":2041.465,"end":2041.7849,"sentiment":"neutral","sentiment_score":0.062130168080329895}],"sentiment":"neutral","sentiment_score":0.018189667724072933,"num_words":11,"start":2026.36,"end":2041.7849},{"sentences":[{"text":"You can change that if you want to.","start":2041.7849,"end":2043.3049,"sentiment":"neutral","sentiment_score":0.048261160496622324},{"text":"Yep.","start":2043.3049,"end":2043.8049,"sentiment":"neutral","sentiment_score":0.08217166364192963},{"text":"Sorry?","start":2046.1849,"end":2046.6849,"sentiment":"neutral","sentiment_score":0.018628306686878204},{"text":"Okay.","start":2049.73,"end":2050.23,"sentiment":"neutral","sentiment_score":0.14235997200012207},{"text":"Do you see a tab on your left hand side down the bottom that says wizard?","start":2050.6099,"end":2054.15,"sentiment":"neutral","sentiment_score":0.0703004461247474}],"sentiment":"neutral","sentiment_score":0.06496505052955062,"num_words":27,"start":2041.7849,"end":2054.15},{"sentences":[{"text":"Or just can you send me a screenshot of what you see?","start":2060.355,"end":2062.855,"sentiment":"neutral","sentiment_score":0.11676589772105217},{"text":"Yeah.","start":2072.07,"end":2072.57,"sentiment":"neutral","sentiment_score":0.027917835861444473},{"text":"Yeah.","start":2074.07,"end":2074.1501,"sentiment":"neutral","sentiment_score":0.013390731066465378},{"text":"Whatever.","start":2074.1501,"end":2074.55,"sentiment":"neutral","sentiment_score":-5.986541509628296e-6},{"text":"Yeah.","start":2074.55,"end":2075.05,"sentiment":"neutral","sentiment_score":-0.030955836176872253}],"sentiment":"neutral","sentiment_score":0.08822109480388463,"num_words":16,"start":2060.355,"end":2075.05},{"sentences":[{"text":"Probably with this mobile phone, you can't see the whole concept.","start":2087.815,"end":2090.875,"sentiment":"neutral","sentiment_score":-0.17212798243219202},{"text":"It gets a little bit Okay.","start":2091.4148,"end":2097.95,"sentiment":"neutral","sentiment_score":-0.13756697500745454},{"text":"Let's have a look.","start":2097.95,"end":2102.6099,"sentiment":"neutral","sentiment_score":-0.014854686101898551},{"text":"Okay.","start":2102.67,"end":2103.15,"sentiment":"neutral","sentiment_score":0.04291753843426704},{"text":"Now on this one here, go next.","start":2103.15,"end":2104.93,"sentiment":"neutral","sentiment_score":0.04938435767378126}],"sentiment":"neutral","sentiment_score":-0.08240070203640337,"num_words":29,"start":2087.815,"end":2104.93},{"sentences":[{"text":"Yep.","start":2106.91,"end":2107.23,"sentiment":"neutral","sentiment_score":0.054926685988903046},{"text":"And then send me a screenshot of what you see, please.","start":2107.23,"end":2109.73,"sentiment":"neutral","sentiment_score":0.05330245230685581},{"text":"Do you see wizard on this page or quick wizard or quick setup on your left hand side where the tabs come down of your screen.","start":2119.065,"end":2130.3901,"sentiment":"neutral","sentiment_score":0.020665587570804816},{"text":"Just send me a photo of what you got what you see.","start":2133.09,"end":2135.35,"sentiment":"neutral","sentiment_score":0.021333202098806698},{"text":"Probably haven't got to that yet.","start":2142.775,"end":2144.395,"sentiment":"neutral","sentiment_score":-0.07278672605752945}],"sentiment":"neutral","sentiment_score":0.017818517982959747,"num_words":56,"start":2106.91,"end":2144.395},{"sentences":[{"text":"Okay.","start":2163.96,"end":2164.46,"sentiment":"neutral","sentiment_score":0.018640264868736267},{"text":"So where you got dynamic IP?","start":2165.08,"end":2167.18,"sentiment":"neutral","sentiment_score":0.01370487300058206},{"text":"In the in the it it had router mode enabled and dynamic IP.","start":2174.325,"end":2179.625,"sentiment":"neutral","sentiment_score":0.02661471111843219},{"text":"Yeah.","start":2183.365,"end":2183.685,"sentiment":"neutral","sentiment_score":0.02862875536084175},{"text":"Click on dynamic IP.","start":2183.685,"end":2185.045,"sentiment":"neutral","sentiment_score":0.039923522621393204}],"sentiment":"neutral","sentiment_score":0.02540734373033047,"num_words":25,"start":2163.96,"end":2185.045},{"sentences":[{"text":"It'll scroll down, and you should see triple POE.","start":2185.045,"end":2188.84,"sentiment":"neutral","sentiment_score":0.039668239653110504},{"text":"Okay.","start":2191.22,"end":2191.54,"sentiment":"neutral","sentiment_score":0.037383370101451874},{"text":"Click on the triple POE, and it'll it'll ask for a username and password.","start":2191.54,"end":2195.8801,"sentiment":"neutral","sentiment_score":0.03490262545113053},{"text":"Right?","start":2195.9402,"end":2196.4402,"sentiment":"neutral","sentiment_score":0.023019421845674515},{"text":"Okay.","start":2197.46,"end":2197.7002,"sentiment":"neutral","sentiment_score":0.07350806891918182}],"sentiment":"neutral","sentiment_score":0.037675452848466545,"num_words":26,"start":2185.045,"end":2197.7002},{"sentences":[{"text":"I'm just gonna send you the username.","start":2197.7002,"end":2199.54,"sentiment":"neutral","sentiment_score":0.05957922073347228},{"text":"Hang on a sec.","start":2199.54,"end":2200.6802,"sentiment":"neutral","sentiment_score":0.025021901354193687},{"text":"And you need to put the username in the username section.","start":2201.605,"end":2204.5852,"sentiment":"neutral","sentiment_score":0.022885778749530964},{"text":"One two three zero one.","start":2241.85,"end":2244.35,"sentiment":"neutral","sentiment_score":0.01682301368564367},{"text":"Okay.","start":2246.09,"end":2246.49,"sentiment":"neutral","sentiment_score":0.0411277711391449}],"sentiment":"neutral","sentiment_score":0.03193316272726016,"num_words":28,"start":2197.7002,"end":2246.49},{"sentences":[{"text":"So whatever I've written down there is what you have to put in there.","start":2246.49,"end":2249.37,"sentiment":"neutral","sentiment_score":0.02631039997296674},{"text":"So if it's a capital a, you gotta put a capital a.","start":2249.37,"end":2251.53,"sentiment":"neutral","sentiment_score":-0.0008964817049369836},{"text":"Right?","start":2251.53,"end":2252.03,"sentiment":"neutral","sentiment_score":0.02650037407875061},{"text":"Here it comes.","start":2253.05,"end":2253.95,"sentiment":"neutral","sentiment_score":0.03874540080626806},{"text":"So there's your username.","start":2254.875,"end":2256.175,"sentiment":"neutral","sentiment_score":0.06054952275007963}],"sentiment":"neutral","sentiment_score":0.021838896666475406,"num_words":34,"start":2246.49,"end":2256.175},{"sentences":[{"text":"You put your username in the username part of the p p p o e, and then you put the password in the password name.","start":2256.235,"end":2263.035,"sentiment":"neutral","sentiment_score":0.049558271914720536},{"text":"Now before you go next and you put this in, just send me a screenshot, please.","start":2263.035,"end":2267.215,"sentiment":"neutral","sentiment_score":0.06777427159249783},{"text":"But done.","start":2284.655,"end":2285.055,"sentiment":"neutral","sentiment_score":-0.033013173379004},{"text":"Go next.","start":2285.055,"end":2285.615,"sentiment":"neutral","sentiment_score":0.014021524228155613},{"text":"Send me the a photo first, the screenshot with a capital I.","start":2285.615,"end":2294.435,"sentiment":"neutral","sentiment_score":0.03622831776738167}],"sentiment":"neutral","sentiment_score":0.04772108172376951,"num_words":57,"start":2256.235,"end":2294.435},{"sentences":[{"text":"Okay.","start":2345.925,"end":2346.3252,"sentiment":"neutral","sentiment_score":0.03723530471324921},{"text":"1231003.","start":2346.3252,"end":2352.2651,"sentiment":"neutral","sentiment_score":0.019786369055509567},{"text":"Alright.","start":2354.73,"end":2355.23,"sentiment":"neutral","sentiment_score":0.057961221784353256},{"text":"Has it got a next button on there or save?","start":2355.69,"end":2358.19,"sentiment":"neutral","sentiment_score":0.015965003985911608},{"text":"Okay.","start":2363.05,"end":2363.45,"sentiment":"neutral","sentiment_score":0.030449477955698967}],"sentiment":"neutral","sentiment_score":0.021791600954851935,"num_words":14,"start":2345.925,"end":2363.45},{"sentences":[{"text":"Click on next.","start":2363.45,"end":2364.43,"sentiment":"neutral","sentiment_score":0.026256501053770382},{"text":"Yeah.","start":2380.455,"end":2380.7751,"sentiment":"neutral","sentiment_score":0.026393238455057144},{"text":"Yeah.","start":2380.7751,"end":2380.935,"sentiment":"neutral","sentiment_score":0.044387929141521454},{"text":"That's yeah.","start":2380.935,"end":2381.575,"sentiment":"neutral","sentiment_score":0.0464655589312315},{"text":"Put that in.","start":2381.575,"end":2382.135,"sentiment":"neutral","sentiment_score":0.031024094050129254}],"sentiment":"neutral","sentiment_score":0.03355540707707405,"num_words":10,"start":2363.45,"end":2382.135},{"sentences":[{"text":"Yep.","start":2382.135,"end":2382.375,"sentiment":"neutral","sentiment_score":0.03803076595067978},{"text":"Because it's asking you to put it in.","start":2382.375,"end":2384.315,"sentiment":"neutral","sentiment_score":-0.023152144975028932},{"text":"Just go next.","start":2386.0798,"end":2386.98,"sentiment":"neutral","sentiment_score":-0.054818667471408844},{"text":"You're gonna put the yellow cable in.","start":2395.8398,"end":2397.7,"sentiment":"neutral","sentiment_score":-0.029843783538256372},{"text":"No.","start":2406.615,"end":2406.775,"sentiment":"neutral","sentiment_score":-0.2398207187652588}],"sentiment":"neutral","sentiment_score":-0.03801847998984158,"num_words":20,"start":2382.135,"end":2406.775},{"sentences":[{"text":"It's only got one way to it'll only clip in one way.","start":2406.775,"end":2409.675,"sentiment":"neutral","sentiment_score":-0.19250137048463026},{"text":"Okay.","start":2423.52,"end":2423.8398,"sentiment":"neutral","sentiment_score":0.028099019080400467},{"text":"You're now you're online.","start":2423.8398,"end":2425.38,"sentiment":"neutral","sentiment_score":0.03896882012486458},{"text":"No.","start":2430.835,"end":2430.9949,"sentiment":"negative","sentiment_score":-0.42778295278549194},{"text":"No.","start":2430.9949,"end":2431.315,"sentiment":"negative","sentiment_score":-0.4712958335876465}],"sentiment":"neutral","sentiment_score":-0.1592168911899391,"num_words":19,"start":2406.775,"end":2431.315},{"sentences":[{"text":"You're online now, so you're all hooked up.","start":2431.315,"end":2433.575,"sentiment":"neutral","sentiment_score":-0.2752069067209959},{"text":"So just open up can you you haven't on your phone, just open up YouTube to see if that works, please.","start":2435.7148,"end":2442.135,"sentiment":"neutral","sentiment_score":0.05333458206483296},{"text":"Yeah.","start":2451.9902,"end":2452.4902,"sentiment":"neutral","sentiment_score":0.13991010189056396},{"text":"Okay.","start":2458.7048,"end":2459.1848,"sentiment":"neutral","sentiment_score":0.1141894832253456},{"text":"Now I want you to open up Chrome again.","start":2459.1848,"end":2461.525,"sentiment":"neutral","sentiment_score":0.08508013602760103}],"sentiment":"neutral","sentiment_score":-0.0015452055260539055,"num_words":40,"start":2431.315,"end":2461.525},{"sentences":[{"text":"Yeah.","start":2465.585,"end":2465.7449,"sentiment":"neutral","sentiment_score":0.10457634925842284},{"text":"Okay.","start":2465.7449,"end":2466.2449,"sentiment":"neutral","sentiment_score":0.07947850227355957},{"text":"Can you open up Chrome?","start":2466.305,"end":2467.6848,"sentiment":"neutral","sentiment_score":0.038229101523756984},{"text":"Yeah.","start":2470.145,"end":2470.56,"sentiment":"neutral","sentiment_score":-0.0367852970957756},{"text":"And when you put in where you put in TP Link Wi Fi, I want you to put this in there.","start":2470.6401,"end":2474.72,"sentiment":"neutral","sentiment_score":0.031739589536473864}],"sentiment":"neutral","sentiment_score":0.034653325597273896,"num_words":29,"start":2465.585,"end":2474.72},{"sentences":[{"text":"Alright?","start":2474.72,"end":2475.22,"sentiment":"neutral","sentiment_score":0.06355605274438858},{"text":"I want you to put in speedtest,all1word,.net.","start":2476.1602,"end":2480.34,"sentiment":"neutral","sentiment_score":0.059720135160854886},{"text":"No.","start":2484.645,"end":2485.0452,"sentiment":"neutral","sentiment_score":-0.10136820375919342},{"text":"On the Chrome.","start":2485.0452,"end":2485.925,"sentiment":"neutral","sentiment_score":-0.015451351180672646},{"text":"Chrome.","start":2485.925,"end":2486.405,"sentiment":"neutral","sentiment_score":-0.002833828330039978}],"sentiment":"neutral","sentiment_score":0.025464685633778572,"num_words":13,"start":2474.72,"end":2486.405},{"sentences":[{"text":"Open up your Chrome.","start":2486.405,"end":2487.5452,"sentiment":"neutral","sentiment_score":0.0054773681331425905},{"text":"Open up another tab.","start":2490.245,"end":2491.625,"sentiment":"neutral","sentiment_score":0.019743979908525944},{"text":"Now it's put speedtest.","start":2495.445,"end":2498.6802,"sentiment":"neutral","sentiment_score":0.0868835374712944},{"text":"I'm just sending it to you what you need to put there.","start":2498.9001,"end":2500.9802,"sentiment":"neutral","sentiment_score":0.09923798218369484},{"text":"Alright?","start":2500.9802,"end":2501.4802,"sentiment":"neutral","sentiment_score":0.06212208792567253}],"sentiment":"neutral","sentiment_score":0.06805589664727449,"num_words":25,"start":2486.405,"end":2501.4802},{"sentences":[{"text":"Yeah.","start":2504.7402,"end":2504.9802,"sentiment":"neutral","sentiment_score":0.062243543565273285},{"text":"Just click on that, what I just sent you.","start":2504.9802,"end":2507.0,"sentiment":"neutral","sentiment_score":0.07951563017235862},{"text":"Yep.","start":2510.5,"end":2511.0,"sentiment":"neutral","sentiment_score":0.1034085974097252},{"text":"Once it's open up, just click on go.","start":2514.675,"end":2517.255,"sentiment":"neutral","sentiment_score":0.113209611736238},{"text":"And when it's finished, send me a screenshot, please.","start":2518.915,"end":2521.7349,"sentiment":"neutral","sentiment_score":0.104101053542561}],"sentiment":"neutral","sentiment_score":0.09728139958211354,"num_words":28,"start":2504.7402,"end":2521.7349},{"sentences":[{"text":"Wish we're just about done.","start":2524.95,"end":2526.57,"sentiment":"neutral","sentiment_score":-0.028700682520866393},{"text":"I need a holiday.","start":2527.75,"end":2528.65,"sentiment":"neutral","sentiment_score":-0.09523066878318787},{"text":"I want a holiday.","start":2528.79,"end":2529.77,"sentiment":"neutral","sentiment_score":0.029587991535663605},{"text":"Yeah.","start":2535.43,"end":2535.75,"sentiment":"neutral","sentiment_score":0.06215408816933632},{"text":"Click on go and just wait until the results are done.","start":2535.75,"end":2541.585,"sentiment":"neutral","sentiment_score":0.06233085319399834}],"sentiment":"neutral","sentiment_score":0.01366877406835556,"num_words":25,"start":2524.95,"end":2541.585},{"sentences":[{"text":"Yeah.","start":2547.2449,"end":2547.7449,"sentiment":"neutral","sentiment_score":-0.011155900545418262},{"text":"I don't know what plan you're on.","start":2549.7249,"end":2551.085,"sentiment":"neutral","sentiment_score":-0.1482694372534752},{"text":"I'll have a look.","start":2551.085,"end":2552.065,"sentiment":"neutral","sentiment_score":0.006899985368363559},{"text":"You're on no.","start":2556.82,"end":2557.94,"sentiment":"neutral","sentiment_score":-0.20584895213445029},{"text":"You're on 50.","start":2557.94,"end":2558.92,"sentiment":"neutral","sentiment_score":-0.08177538836995761}],"sentiment":"neutral","sentiment_score":-0.10468416896441744,"num_words":18,"start":2547.2449,"end":2558.92},{"sentences":[{"text":"It's one of the cheapest for you.","start":2559.62,"end":2561.32,"sentiment":"neutral","sentiment_score":0.03094323298760823},{"text":"Oh, beautiful.","start":2562.98,"end":2563.6401,"sentiment":"positive","sentiment_score":0.6746935844421387},{"text":"Yeah.","start":2563.7,"end":2564.1,"sentiment":"positive","sentiment_score":0.6027203798294067},{"text":"That's good.","start":2564.1,"end":2564.92,"sentiment":"positive","sentiment_score":0.7250942885875702},{"text":"Let me know when it's finished, and just take a screenshot and send it to me, please.","start":2565.22,"end":2568.92,"sentiment":"neutral","sentiment_score":0.08268183393075186}],"sentiment":"neutral","sentiment_score":0.17325827357327117,"num_words":29,"start":2559.62,"end":2568.92},{"sentences":[{"text":"It doesn't matter.","start":2571.955,"end":2572.775,"sentiment":"neutral","sentiment_score":-0.05172453075647354},{"text":"Yeah.","start":2576.595,"end":2577.095,"sentiment":"neutral","sentiment_score":0.02322212979197502},{"text":"Alright.","start":2577.155,"end":2577.635,"sentiment":"neutral","sentiment_score":0.03730512410402298},{"text":"Just take a screenshot of that.","start":2577.635,"end":2579.075,"sentiment":"neutral","sentiment_score":0.01856275601312518},{"text":"Yes.","start":2579.075,"end":2579.475,"sentiment":"neutral","sentiment_score":0.05075595900416374}],"sentiment":"neutral","sentiment_score":0.005623846392457684,"num_words":12,"start":2571.955,"end":2579.475},{"sentences":[{"text":"Take a screenshot of that and send it to me, please.","start":2579.475,"end":2581.815,"sentiment":"neutral","sentiment_score":0.04244870590892705},{"text":"Mister Tony Nguyen.","start":2583.45,"end":2584.75,"sentiment":"neutral","sentiment_score":0.02217010160287221},{"text":"Yeah.","start":2589.53,"end":2590.03,"sentiment":"neutral","sentiment_score":0.032307982444763184},{"text":"I just wanna see something.","start":2590.09,"end":2591.55,"sentiment":"neutral","sentiment_score":0.016193490847945212},{"text":"Yeah.","start":2606.445,"end":2606.605,"sentiment":"neutral","sentiment_score":0.01497887261211872}],"sentiment":"neutral","sentiment_score":0.031509541862067725,"num_words":21,"start":2579.475,"end":2606.605},{"sentences":[{"text":"That's alright.","start":2606.605,"end":2607.2449,"sentiment":"neutral","sentiment_score":0.02046409621834755},{"text":"Text message.","start":2607.2449,"end":2607.9849,"sentiment":"neutral","sentiment_score":0.004280932247638702},{"text":"Okay.","start":2608.525,"end":2608.845,"sentiment":"neutral","sentiment_score":0.006783760618418455},{"text":"Here it comes.","start":2608.845,"end":2609.665,"sentiment":"neutral","sentiment_score":0.0016874067174891632},{"text":"Alright.","start":2610.605,"end":2611.005,"sentiment":"neutral","sentiment_score":0.00035310600651428103}],"sentiment":"neutral","sentiment_score":0.006854349301041414,"num_words":9,"start":2606.605,"end":2611.005},{"sentences":[{"text":"So if you if you have a look if you have a look, you got ping 17 MS.","start":2611.005,"end":2619.35,"sentiment":"neutral","sentiment_score":-0.018095807275838323},{"text":"Right?","start":2619.35,"end":2619.85,"sentiment":"neutral","sentiment_score":-0.009216703474521635},{"text":"Just under 52Dot33, you got ping.","start":2620.95,"end":2623.53,"sentiment":"neutral","sentiment_score":-0.02023506350815296},{"text":"Mate, that's not in The US anymore.","start":2623.67,"end":2625.93,"sentiment":"neutral","sentiment_score":-0.07779698286737714},{"text":"Because if it was in The US, you'll get over three 100 or 500 MS.","start":2627.875,"end":2631.415,"sentiment":"neutral","sentiment_score":-0.01918641347438097}],"sentiment":"neutral","sentiment_score":-0.027419716971827313,"num_words":47,"start":2611.005,"end":2631.415},{"sentences":[{"text":"And if you have a look to the left of that, you got the Airtel Australia.","start":2632.3552,"end":2635.735,"sentiment":"neutral","sentiment_score":-0.004405910091008991},{"text":"Yeah.","start":2639.68,"end":2639.92,"sentiment":"neutral","sentiment_score":-0.01324495393782854},{"text":"Now if you go down, you got no one knows Asia like we do.","start":2639.92,"end":2643.6,"sentiment":"neutral","sentiment_score":-0.04529666009226015},{"text":"Just underneath that, you'll see SuperLoop Australia in Melbourne, and then underneath there, you've got Airtel Australia.","start":2643.6,"end":2653.7,"sentiment":"neutral","sentiment_score":-0.0042047824929742255},{"text":"So the GEO IP now is in Australia a 100%.","start":2655.4749,"end":2659.9749,"sentiment":"neutral","sentiment_score":0.03201412223279476}],"sentiment":"neutral","sentiment_score":-0.00809022132307291,"num_words":58,"start":2632.3552,"end":2659.9749},{"sentences":[{"text":"So your streaming should not who who do you use again for streaming?","start":2661.2349,"end":2665.255,"sentiment":"neutral","sentiment_score":-0.13254711146538073},{"text":"Now your net your Netflix should be working.","start":2667.84,"end":2670.0,"sentiment":"neutral","sentiment_score":0.24979550577700138},{"text":"Can you just try Netflix first?","start":2670.0,"end":2671.86,"sentiment":"neutral","sentiment_score":0.09944376349449158},{"text":"If it doesn't work on your TV, just in case, you might need to delete the app and just re reinstall it.","start":2686.155,"end":2693.04,"sentiment":"neutral","sentiment_score":-0.24221310290423306},{"text":"Yeah.","start":2694.72,"end":2694.96,"sentiment":"neutral","sentiment_score":-0.0014478899538516998}],"sentiment":"neutral","sentiment_score":-0.08916443951427937,"num_words":50,"start":2661.2349,"end":2694.96},{"sentences":[{"text":"You might need to do that with all of them.","start":2694.96,"end":2697.04,"sentiment":"neutral","sentiment_score":-0.042353634163737296},{"text":"How many you got?","start":2697.04,"end":2698.1,"sentiment":"neutral","sentiment_score":-0.07344159297645092},{"text":"Come on, man.","start":2700.56,"end":2701.62,"sentiment":"neutral","sentiment_score":-0.2681921124458313},{"text":"How much you got yourself a girl?","start":2701.68,"end":2703.04,"sentiment":"neutral","sentiment_score":-0.08895245087998253},{"text":"You bloody want your television all day.","start":2703.04,"end":2704.72,"sentiment":"negative","sentiment_score":-0.3780338636466435}],"sentiment":"neutral","sentiment_score":-0.1545413952440985,"num_words":31,"start":2694.96,"end":2704.72},{"sentences":[{"text":"What's wrong with you?","start":2704.72,"end":2705.86,"sentiment":"neutral","sentiment_score":-0.21420995518565178},{"text":"It doesn't matter.","start":2716.135,"end":2716.9348,"sentiment":"neutral","sentiment_score":-0.1780114769935608},{"text":"Just just try the Netflix, see if that works.","start":2716.9348,"end":2719.835,"sentiment":"neutral","sentiment_score":0.05659292058812247},{"text":"Yeah.","start":2723.015,"end":2723.255,"sentiment":"neutral","sentiment_score":0.004674266092479229},{"text":"Yeah.","start":2723.255,"end":2723.4949,"sentiment":"neutral","sentiment_score":0.00153367780148983}],"sentiment":"neutral","sentiment_score":-0.048629445696456566,"num_words":18,"start":2704.72,"end":2723.4949},{"sentences":[{"text":"Yeah.","start":2723.4949,"end":2723.7349,"sentiment":"neutral","sentiment_score":-0.002727832645177841},{"text":"Yeah.","start":2723.7349,"end":2724.2349,"sentiment":"neutral","sentiment_score":-0.005768125876784325},{"text":"Yeah.","start":2726.03,"end":2726.35,"sentiment":"neutral","sentiment_score":-0.038298461586236954},{"text":"But that would have changed now.","start":2726.35,"end":2727.79,"sentiment":"neutral","sentiment_score":-0.09877121324340503},{"text":"The you would have well, you gotta update the the the the Wi Fi name now.","start":2727.79,"end":2735.87,"sentiment":"neutral","sentiment_score":-0.03379808843601495}],"sentiment":"neutral","sentiment_score":-0.04720764458179474,"num_words":25,"start":2723.4949,"end":2735.87},{"sentences":[{"text":"Before, you had Airtel.","start":2735.87,"end":2737.09,"sentiment":"neutral","sentiment_score":-0.013271557400003076},{"text":"Right?","start":2737.15,"end":2737.65,"sentiment":"neutral","sentiment_score":-0.010443701408803465},{"text":"Yeah.","start":2738.75,"end":2739.07,"sentiment":"neutral","sentiment_score":0.0018032873049378395},{"text":"Now it's got the wife.","start":2739.07,"end":2740.37,"sentiment":"neutral","sentiment_score":-0.028883925080299376},{"text":"Yeah.","start":2746.115,"end":2746.355,"sentiment":"neutral","sentiment_score":-0.03949454054236412}],"sentiment":"neutral","sentiment_score":-0.02047006747064491,"num_words":12,"start":2735.87,"end":2746.355},{"sentences":[{"text":"But that's on your phone.","start":2746.355,"end":2747.2349,"sentiment":"neutral","sentiment_score":-0.04241225346922874},{"text":"We're talking about your TV.","start":2747.2349,"end":2748.4348,"sentiment":"neutral","sentiment_score":-0.017768820002675056},{"text":"Right?","start":2748.4348,"end":2748.9348,"sentiment":"neutral","sentiment_score":-0.013761811889708042},{"text":"It's already connected.","start":2752.835,"end":2753.7148,"sentiment":"neutral","sentiment_score":-0.012556271627545357},{"text":"Alright.","start":2753.7148,"end":2753.9548,"sentiment":"neutral","sentiment_score":0.03859836608171463}],"sentiment":"neutral","sentiment_score":-0.0209158418700099,"num_words":15,"start":2746.355,"end":2753.9548},{"sentences":[{"text":"Well, open up Netflix.","start":2753.9548,"end":2755.075,"sentiment":"neutral","sentiment_score":0.046844915486872196},{"text":"See what happens.","start":2755.075,"end":2755.8948,"sentiment":"neutral","sentiment_score":0.03841662655274073},{"text":"I don't know.","start":2765.4302,"end":2765.99,"sentiment":"neutral","sentiment_score":-0.07117637743552525},{"text":"Netflix should never stop working because it's working for everyone else.","start":2765.99,"end":2769.53,"sentiment":"positive","sentiment_score":0.47844504768198187},{"text":"Yeah.","start":2779.4548,"end":2779.9548,"sentiment":"neutral","sentiment_score":0.08647522330284119}],"sentiment":"neutral","sentiment_score":0.24720323441380804,"num_words":22,"start":2753.9548,"end":2779.9548},{"sentences":[{"text":"No.","start":2789.63,"end":2790.1099,"sentiment":"neutral","sentiment_score":-0.09827328473329544},{"text":"Look.","start":2790.1099,"end":2790.3499,"sentiment":"neutral","sentiment_score":-0.05599707365036011},{"text":"I don't know.","start":2790.3499,"end":2791.17,"sentiment":"neutral","sentiment_score":-0.08732567727565765},{"text":"Movies all these movies that come from The US anyway.","start":2792.91,"end":2795.5698,"sentiment":"neutral","sentiment_score":-0.031842633895576},{"text":"But the thing is, can you stream it?","start":2796.2698,"end":2797.8699,"sentiment":"neutral","sentiment_score":-0.031354672741144896}],"sentiment":"neutral","sentiment_score":-0.04284830917806729,"num_words":23,"start":2789.63,"end":2797.8699},{"sentences":[{"text":"That's what I'm worried about.","start":2797.8699,"end":2799.25,"sentiment":"neutral","sentiment_score":-0.19853146374225616},{"text":"Yeah.","start":2802.045,"end":2802.285,"sentiment":"neutral","sentiment_score":0.09475553035736084},{"text":"Can you just try, please?","start":2802.285,"end":2803.485,"sentiment":"neutral","sentiment_score":0.04878678098320961},{"text":"Yeah.","start":2803.485,"end":2803.985,"sentiment":"neutral","sentiment_score":0.09690023213624954},{"text":"Yeah.","start":2812.6401,"end":2812.96,"sentiment":"neutral","sentiment_score":-0.08386403322219849}],"sentiment":"neutral","sentiment_score":-0.04930243727106314,"num_words":13,"start":2797.8699,"end":2812.96},{"sentences":[{"text":"I know that.","start":2812.96,"end":2813.6,"sentiment":"neutral","sentiment_score":-0.07518054793278377},{"text":"Can we just do that one first, please?","start":2813.6,"end":2815.86,"sentiment":"neutral","sentiment_score":-0.047471745405346155},{"text":"No.","start":2817.28,"end":2817.4402,"sentiment":"neutral","sentiment_score":-0.13841645419597626},{"text":"It's alright, mate.","start":2817.4402,"end":2818.4202,"sentiment":"neutral","sentiment_score":-0.00963053417702516},{"text":"20 push ups.","start":2818.48,"end":2819.62,"sentiment":"neutral","sentiment_score":-0.010776189466317495}],"sentiment":"neutral","sentiment_score":-0.04471956845372915,"num_words":18,"start":2812.96,"end":2819.62},{"sentences":[{"text":"Okay.","start":2823.36,"end":2823.76,"sentiment":"neutral","sentiment_score":0.1379585564136505},{"text":"So Netflix is working.","start":2823.76,"end":2824.96,"sentiment":"neutral","sentiment_score":0.20961694046854973},{"text":"Right?","start":2824.96,"end":2825.415,"sentiment":"neutral","sentiment_score":0.1634332537651062},{"text":"And just alright.","start":2830.7751,"end":2832.555,"sentiment":"neutral","sentiment_score":0.1265955219666163},{"text":"Try stand now.","start":2832.7751,"end":2834.075,"sentiment":"neutral","sentiment_score":0.04120277054607868}],"sentiment":"neutral","sentiment_score":0.13693787079925338,"num_words":12,"start":2823.36,"end":2834.075},{"sentences":[{"text":"S t a n.","start":2849.23,"end":2850.53,"sentiment":"neutral","sentiment_score":0.014884367119520903},{"text":"Yeah.","start":2853.835,"end":2854.075,"sentiment":"neutral","sentiment_score":-0.16168785095214844},{"text":"Just just pulling your leg.","start":2854.075,"end":2855.695,"sentiment":"neutral","sentiment_score":-0.12553820610046387},{"text":"Okay.","start":2868.63,"end":2868.95,"sentiment":"neutral","sentiment_score":-0.04559972509741783},{"text":"Are you able to go to the settings on the TV and delete the history and the cache?","start":2868.95,"end":2874.17,"sentiment":"neutral","sentiment_score":-0.03521408513188362}],"sentiment":"neutral","sentiment_score":-0.04859636794647266,"num_words":29,"start":2849.23,"end":2874.17},{"sentences":[{"text":"Okay.","start":2877.59,"end":2878.07,"sentiment":"neutral","sentiment_score":-0.10633546113967896},{"text":"No.","start":2878.07,"end":2878.57,"sentiment":"neutral","sentiment_score":-0.12100397795438766},{"text":"Or then wait till your missus comes home and then delete it and reinstall it.","start":2879.1099,"end":2884.315,"sentiment":"neutral","sentiment_score":-0.08665812859932581},{"text":"Which two apps?","start":2886.055,"end":2887.035,"sentiment":"neutral","sentiment_score":-0.03917128965258598},{"text":"Well, the Netflix is already working, isn't it?","start":2891.7349,"end":2894.07,"sentiment":"neutral","sentiment_score":0.05664260080084205}],"sentiment":"neutral","sentiment_score":-0.04255658680839198,"num_words":28,"start":2877.59,"end":2894.07},{"sentences":[{"text":"Oh, we'll do it.","start":2895.83,"end":2896.81,"sentiment":"neutral","sentiment_score":0.04716515075415373},{"text":"I mean, if you'd if you delete them and start download them again, it should help with the stand.","start":2897.03,"end":2902.81,"sentiment":"neutral","sentiment_score":0.11859449410909101},{"text":"The only other thing I'm thinking of is Stan has not recognized the upgrade yet or the data upgrade for Airtel Australia.","start":2903.27,"end":2912.435,"sentiment":"neutral","sentiment_score":-0.3240585496479815},{"text":"That's probably why that's happening.","start":2912.435,"end":2913.815,"sentiment":"neutral","sentiment_score":-0.3166984975337982},{"text":"Yeah.","start":2917.155,"end":2917.655,"sentiment":"neutral","sentiment_score":0.021171629428863525}],"sentiment":"neutral","sentiment_score":-0.12254221489032109,"num_words":51,"start":2895.83,"end":2917.655},{"sentences":[{"text":"Because believe me, mate, a couple of days that we're getting calls there for instead of today, we've only just had a few calls.","start":2918.115,"end":2924.3901,"sentiment":"neutral","sentiment_score":-0.13219101820141077},{"text":"Yep.","start":2928.9302,"end":2929.4302,"sentiment":"neutral","sentiment_score":0.024406325072050095},{"text":"No.","start":2932.205,"end":2932.365,"sentiment":"neutral","sentiment_score":-0.18333709239959717},{"text":"No.","start":2932.365,"end":2932.765,"sentiment":"neutral","sentiment_score":-0.22765889763832092},{"text":"Everything is good.","start":2932.765,"end":2933.645,"sentiment":"neutral","sentiment_score":0.010900742063919703}],"sentiment":"neutral","sentiment_score":-0.11754906252026558,"num_words":30,"start":2918.115,"end":2933.645},{"sentences":[{"text":"You're you're online.","start":2933.645,"end":2934.705,"sentiment":"neutral","sentiment_score":0.10222019255161285},{"text":"You're able to you're able to can you see Google on your TV?","start":2935.325,"end":2940.785,"sentiment":"neutral","sentiment_score":0.03581923547272499},{"text":"Not Google.","start":2943.565,"end":2944.225,"sentiment":"neutral","sentiment_score":-0.05203232914209366},{"text":"YouTube.","start":2944.285,"end":2944.785,"sentiment":"neutral","sentiment_score":-0.052894167602062225},{"text":"Sorry.","start":2944.845,"end":2945.345,"sentiment":"neutral","sentiment_score":-0.051260411739349365}],"sentiment":"neutral","sentiment_score":0.028204570058733225,"num_words":20,"start":2933.645,"end":2945.345},{"sentences":[{"text":"Net porno is alright.","start":2960.925,"end":2962.225,"sentiment":"neutral","sentiment_score":0.04901856184005737},{"text":"I'll tell your wife what she gets home.","start":2963.3252,"end":2965.2651,"sentiment":"neutral","sentiment_score":0.0012131768744438887},{"text":"Okay.","start":2968.6052,"end":2968.925,"sentiment":"neutral","sentiment_score":0.05598626285791397},{"text":"So YouTube's working.","start":2968.925,"end":2970.0452,"sentiment":"neutral","sentiment_score":0.09698754921555519},{"text":"Netflix is working.","start":2970.0452,"end":2971.2651,"sentiment":"neutral","sentiment_score":0.1307076538602511}],"sentiment":"neutral","sentiment_score":0.04972902812847966,"num_words":19,"start":2960.925,"end":2971.2651},{"sentences":[{"text":"The other one that's been a culprit is Stan.","start":2971.485,"end":2975.51,"sentiment":"neutral","sentiment_score":-0.13033778592944145},{"text":"Can you send me a photo of what it says there of on the Stan app?","start":2977.01,"end":2982.07,"sentiment":"neutral","sentiment_score":-0.01934397837612778},{"text":"Is this on Stan?","start":2999.835,"end":3000.9749,"sentiment":"neutral","sentiment_score":0.01198538369499147},{"text":"Is it working?","start":3012.21,"end":3013.1099,"sentiment":"neutral","sentiment_score":0.033751282220085464},{"text":"Okay.","start":3025.68,"end":3025.92,"sentiment":"neutral","sentiment_score":0.055616218596696854}],"sentiment":"neutral","sentiment_score":-0.038719155374124195,"num_words":33,"start":2971.485,"end":3025.92},{"sentences":[{"text":"So it's starting it's starting to recognize that the IP is yeah.","start":3025.92,"end":3030.16,"sentiment":"neutral","sentiment_score":0.07915193929026525},{"text":"Send me a photo of that, will you?","start":3030.16,"end":3031.94,"sentiment":"neutral","sentiment_score":0.0507364459335804},{"text":"I reckon between now and possibly tomorrow, Stan will be working again.","start":3033.92,"end":3038.0999,"sentiment":"neutral","sentiment_score":0.023355309541026752},{"text":"You never never reset the modem.","start":3047.895,"end":3049.7349,"sentiment":"neutral","sentiment_score":-0.18489135056734085},{"text":"What you do with the modem, you put the power plug out for ten seconds and put it back in so it reboots.","start":3049.7349,"end":3055.5999,"sentiment":"neutral","sentiment_score":-0.08829949472261511}],"sentiment":"neutral","sentiment_score":-0.024659966042295832,"num_words":61,"start":3025.92,"end":3055.5999},{"sentences":[{"text":"If you reset it, this is what happens, mate.","start":3057.0999,"end":3059.18,"sentiment":"neutral","sentiment_score":-0.0008556885230872366},{"text":"And we charge a 100 bucks an hour.","start":3059.18,"end":3061.0398,"sentiment":"neutral","sentiment_score":-0.019239017739892006},{"text":"Yeah.","start":3063.42,"end":3063.66,"sentiment":"neutral","sentiment_score":-0.002165483310818672},{"text":"If you do that, mate, it's a $100 an hour.","start":3063.66,"end":3065.92,"sentiment":"neutral","sentiment_score":-0.033740623854100704},{"text":"Oh, put yourself in my shoes, man.","start":3069.795,"end":3071.575,"sentiment":"neutral","sentiment_score":-0.10851851637874331}],"sentiment":"neutral","sentiment_score":-0.036023276432284285,"num_words":35,"start":3057.0999,"end":3071.575},{"sentences":[{"text":"Hey.","start":3072.115,"end":3072.275,"sentiment":"neutral","sentiment_score":-0.031156815588474274},{"text":"Listen.","start":3072.275,"end":3072.595,"sentiment":"neutral","sentiment_score":-0.06626559048891068},{"text":"I reset the bloody thing.","start":3072.595,"end":3073.715,"sentiment":"neutral","sentiment_score":-0.25747124254703524},{"text":"It's not working or whatever.","start":3073.715,"end":3074.935,"sentiment":"neutral","sentiment_score":-0.307330447435379},{"text":"Alright.","start":3076.675,"end":3076.9949,"sentiment":"neutral","sentiment_score":0.002102214377373457}],"sentiment":"neutral","sentiment_score":-0.2245637416624679,"num_words":13,"start":3072.115,"end":3076.9949},{"sentences":[{"text":"That's it.","start":3076.9949,"end":3077.7349,"sentiment":"neutral","sentiment_score":-0.009351376444101334},{"text":"If you're in service, I believe you'll receive this message.","start":3084.3599,"end":3087.0798,"sentiment":"neutral","sentiment_score":0.04439349267631769},{"text":"Go ahead and jump in.","start":3087.0798,"end":3088.22,"sentiment":"neutral","sentiment_score":0.05068355202674866},{"text":"Okay.","start":3089.0,"end":3089.5,"sentiment":"neutral","sentiment_score":0.03671810403466225},{"text":"Hang on.","start":3089.56,"end":3090.1199,"sentiment":"neutral","sentiment_score":0.01687592174857855}],"sentiment":"neutral","sentiment_score":0.03745599407702684,"num_words":20,"start":3076.9949,"end":3090.1199},{"sentences":[{"text":"Hang on.","start":3090.1199,"end":3090.44,"sentiment":"neutral","sentiment_score":0.00860553327947855},{"text":"Hang on.","start":3090.44,"end":3090.68,"sentiment":"neutral","sentiment_score":0.005865850951522589},{"text":"Hang on.","start":3090.68,"end":3091.16,"sentiment":"neutral","sentiment_score":0.007551336660981178},{"text":"I'm gonna put you on loudspeaker.","start":3091.16,"end":3092.7,"sentiment":"neutral","sentiment_score":0.018510212966551382},{"text":"Alright?","start":3092.76,"end":3093.0,"sentiment":"neutral","sentiment_score":0.04073750972747803}],"sentiment":"neutral","sentiment_score":0.015064940716211613,"num_words":13,"start":3090.1199,"end":3093.0},{"sentences":[{"text":"Hang on.","start":3093.0,"end":3093.74,"sentiment":"neutral","sentiment_score":0.025382055900990963},{"text":"Have you got time?","start":3096.2,"end":3097.3398,"sentiment":"neutral","sentiment_score":0.052649201825261116},{"text":"Search for your problem.","start":3131.295,"end":3132.9148,"sentiment":"neutral","sentiment_score":-0.058678312227129936},{"text":"Code 826.","start":3136.335,"end":3137.875,"sentiment":"neutral","sentiment_score":-0.02172689139842987},{"text":"Okay.","start":3139.135,"end":3139.635,"sentiment":"neutral","sentiment_score":-0.01447279192507267}],"sentiment":"neutral","sentiment_score":-0.0024060695790327513,"num_words":13,"start":3093.0,"end":3139.635},{"sentences":[{"text":"Okay.","start":3142.49,"end":3142.99,"sentiment":"neutral","sentiment_score":-0.013889617286622524},{"text":"826.","start":3144.65,"end":3146.27,"sentiment":"neutral","sentiment_score":-0.011319871060550213},{"text":"So it's 826.","start":3158.055,"end":3159.895,"sentiment":"neutral","sentiment_score":-0.02073380599419276},{"text":"Code 8026 error occurs if if you are outside of Australia or using the VPN service.","start":3159.895,"end":3167.515,"sentiment":"neutral","sentiment_score":-0.0751550227869302},{"text":"Follow these steps to troubleshoot.","start":3167.575,"end":3169.6301,"sentiment":"neutral","sentiment_score":-0.014113298710435629}],"sentiment":"neutral","sentiment_score":-0.05232529863356971,"num_words":26,"start":3142.49,"end":3169.6301},{"sentences":[{"text":"Follow these steps.","start":3170.97,"end":3172.1902,"sentiment":"neutral","sentiment_score":-0.0016997226824363078},{"text":"What what?","start":3179.9302,"end":3180.6702,"sentiment":"neutral","sentiment_score":-0.018199197947978973},{"text":"Follow the blue light steps.","start":3183.015,"end":3184.4749,"sentiment":"neutral","sentiment_score":-0.009639553353190422},{"text":"Okay.","start":3220.69,"end":3221.01,"sentiment":"neutral","sentiment_score":-0.0026673823595046997},{"text":"So what's happening here with Stan?","start":3221.01,"end":3223.27,"sentiment":"neutral","sentiment_score":-0.028646632408102352}],"sentiment":"neutral","sentiment_score":-0.015543676912784576,"num_words":17,"start":3170.97,"end":3223.27},{"sentences":[{"text":"Stan is only licensed to operate within Australia, and this means that there are a g o GEO blocking restrictions in place to prevent any overseas streaming.","start":3225.49,"end":3236.645,"sentiment":"neutral","sentiment_score":-0.1364510783718692},{"text":"Due to this, you will not be able to stream your stand located outside of Australia.","start":3236.645,"end":3242.025,"sentiment":"negative","sentiment_score":-0.4169230479747057},{"text":"If you need to cancel your account because you live outside of Australia, keep in okay.","start":3242.565,"end":3248.325,"sentiment":"neutral","sentiment_score":-0.28759946674108505},{"text":"So if you are having this site download.","start":3248.325,"end":3252.25,"sentiment":"neutral","sentiment_score":-0.07700124010443687},{"text":"Okay.","start":3252.95,"end":3253.35,"sentiment":"neutral","sentiment_score":-0.04829535633325577}],"sentiment":"neutral","sentiment_score":-0.22971830336267457,"num_words":68,"start":3225.49,"end":3253.35},{"sentences":[{"text":"If you have an issue, download the file for.","start":3253.35,"end":3256.1,"sentiment":"neutral","sentiment_score":-0.07322217399875323},{"text":"Okay.","start":3274.115,"end":3274.515,"sentiment":"neutral","sentiment_score":0.011040715500712396},{"text":"So it's asking us okay.","start":3274.515,"end":3276.515,"sentiment":"neutral","sentiment_score":0.04223753362894058},{"text":"So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router.","start":3276.515,"end":3286.8398,"sentiment":"neutral","sentiment_score":0.0169825442135334},{"text":"Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet.","start":3287.5398,"end":3294.695,"sentiment":"neutral","sentiment_score":0.03363790814029543}],"sentiment":"neutral","sentiment_score":0.010731587031235298,"num_words":60,"start":3253.35,"end":3294.695},{"sentences":[{"text":"Physically turn off your device and modem router for a power for at least thirty seconds.","start":3295.395,"end":3301.895,"sentiment":"neutral","sentiment_score":-0.021777690621092916},{"text":"Turn your device and router back on.","start":3302.595,"end":3304.915,"sentiment":"neutral","sentiment_score":0.005819682830146381},{"text":"Launch and try to use that.","start":3304.915,"end":3307.05,"sentiment":"neutral","sentiment_score":0.01627550336221854},{"text":"Okay.","start":3307.21,"end":3307.45,"sentiment":"neutral","sentiment_score":0.0341053381562233},{"text":"What I'm gonna do before we do that, I'm gonna do your address is Unit 7172721 Meredith.","start":3307.45,"end":3323.115,"sentiment":"neutral","sentiment_score":0.023671897128224373}],"sentiment":"neutral","sentiment_score":0.004818624242189083,"num_words":47,"start":3295.395,"end":3323.115},{"sentences":[{"text":"Yeah?","start":3323.115,"end":3323.615,"sentiment":"neutral","sentiment_score":0.02259976603090763},{"text":"You got the you got the little micro Alright.","start":3344.73,"end":3383.805,"sentiment":"neutral","sentiment_score":0.03785432419843144},{"text":"Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird.","start":3383.945,"end":3390.285,"sentiment":"neutral","sentiment_score":-0.014871775483091673},{"text":"Just pull the power plug out for thirty seconds and then put it back in.","start":3391.305,"end":3395.38,"sentiment":"neutral","sentiment_score":-0.03355425000190735},{"text":"It just pulled out.","start":3397.5999,"end":3398.74,"sentiment":"neutral","sentiment_score":-0.03337581641972065}],"sentiment":"neutral","sentiment_score":-0.011716712340712547,"num_words":50,"start":3323.115,"end":3398.74},{"sentences":[{"text":"Yeah.","start":3402.24,"end":3402.48,"sentiment":"neutral","sentiment_score":0.005483213812112808},{"text":"The the power cable.","start":3402.48,"end":3403.52,"sentiment":"neutral","sentiment_score":-0.0036085990723222494},{"text":"Yeah.","start":3403.52,"end":3403.76,"sentiment":"neutral","sentiment_score":0.005950300954282284},{"text":"Just pulled out.","start":3403.76,"end":3404.74,"sentiment":"neutral","sentiment_score":-0.0002849816034237544},{"text":"No.","start":3407.225,"end":3407.465,"sentiment":"neutral","sentiment_score":-0.11802148818969728}],"sentiment":"neutral","sentiment_score":-0.012187731452286245,"num_words":10,"start":3402.24,"end":3407.465},{"sentences":[{"text":"Just the power.","start":3407.465,"end":3408.185,"sentiment":"neutral","sentiment_score":-0.10316265871127446},{"text":"That's it.","start":3408.185,"end":3408.925,"sentiment":"neutral","sentiment_score":-0.0892682708799839},{"text":"Not the whole thing.","start":3410.2651,"end":3410.985,"sentiment":"neutral","sentiment_score":-0.1514749452471733},{"text":"What do you mean the whole thing?","start":3410.985,"end":3412.2852,"sentiment":"neutral","sentiment_score":-0.11199761927127838},{"text":"Are the lights off?","start":3415.865,"end":3417.0051,"sentiment":"neutral","sentiment_score":-0.09882361628115177}],"sentiment":"neutral","sentiment_score":-0.11366010494530202,"num_words":20,"start":3407.465,"end":3417.0051},{"sentences":[{"text":"Okay.","start":3419.18,"end":3419.66,"sentiment":"neutral","sentiment_score":-0.0820932388305664},{"text":"I just gotta check from my end that it's all off.","start":3419.66,"end":3422.24,"sentiment":"neutral","sentiment_score":-0.13013859431851993},{"text":"It's gotta be off from my end as well.","start":3427.74,"end":3429.5,"sentiment":"neutral","sentiment_score":-0.12521897008021673},{"text":"It's still on showing online.","start":3429.5,"end":3431.0398,"sentiment":"neutral","sentiment_score":-0.19357674717903137},{"text":"I'm telling this still continues.","start":3433.035,"end":3434.4949,"sentiment":"neutral","sentiment_score":-0.16406148672103882}],"sentiment":"neutral","sentiment_score":-0.14286386053408345,"num_words":31,"start":3419.18,"end":3434.4949},{"sentences":[{"text":"Woah.","start":3436.875,"end":3437.375,"sentiment":"neutral","sentiment_score":0.026289790868759155},{"text":"No.","start":3447.19,"end":3447.35,"sentiment":"neutral","sentiment_score":-0.10045219957828522},{"text":"Hang on.","start":3447.35,"end":3447.67,"sentiment":"neutral","sentiment_score":-0.10170114785432816},{"text":"I'm still I'm still seeing you online.","start":3447.67,"end":3450.09,"sentiment":"neutral","sentiment_score":-0.04467276803084782},{"text":"The lights are off on the router.","start":3453.51,"end":3455.03,"sentiment":"neutral","sentiment_score":-0.1451985708304814}],"sentiment":"neutral","sentiment_score":-0.08925911535819371,"num_words":18,"start":3436.875,"end":3455.03},{"sentences":[{"text":"Right?","start":3455.03,"end":3455.43,"sentiment":"neutral","sentiment_score":-0.11445337533950806},{"text":"There's no light.","start":3455.43,"end":3456.33,"sentiment":"neutral","sentiment_score":-0.23657965660095215},{"text":"Okay.","start":3462.3901,"end":3462.705,"sentiment":"neutral","sentiment_score":-0.03665495663881302},{"text":"Okay.","start":3464.5452,"end":3464.945,"sentiment":"neutral","sentiment_score":-0.027123140171170235},{"text":"Now it's off.","start":3464.945,"end":3465.585,"sentiment":"neutral","sentiment_score":-0.04670114442706108}],"sentiment":"neutral","sentiment_score":-0.11423043058150345,"num_words":9,"start":3455.03,"end":3465.585},{"sentences":[{"text":"Now we gotta count to thirty.","start":3465.585,"end":3467.0452,"sentiment":"neutral","sentiment_score":-0.03273733612149954},{"text":"Let me do it.","start":3467.2651,"end":3468.3252,"sentiment":"neutral","sentiment_score":0.1015025433152914},{"text":"Hello?","start":3483.49,"end":3483.99,"sentiment":"neutral","sentiment_score":0.06148989126086235},{"text":"Plug it plug it back in.","start":3502.51,"end":3504.85,"sentiment":"neutral","sentiment_score":0.04360507056117058},{"text":"And I'll I'll tell you when you're back, but your service is back on.","start":3512.1902,"end":3515.87,"sentiment":"neutral","sentiment_score":0.06993112766316958}],"sentiment":"neutral","sentiment_score":0.048765879304658984,"num_words":31,"start":3465.585,"end":3515.87},{"sentences":[{"text":"Alright?","start":3515.87,"end":3516.37,"sentiment":"neutral","sentiment_score":0.0664505735039711},{"text":"You plugged it back in.","start":3521.7751,"end":3522.8152,"sentiment":"neutral","sentiment_score":0.04391063712537289},{"text":"Yeah?","start":3522.8152,"end":3523.3152,"sentiment":"neutral","sentiment_score":0.020965564996004105},{"text":"Yeah.","start":3525.615,"end":3525.935,"sentiment":"neutral","sentiment_score":-0.08188563585281372},{"text":"Let me know when it's booted.","start":3525.935,"end":3527.235,"sentiment":"neutral","sentiment_score":-0.04899514652788639}],"sentiment":"neutral","sentiment_score":-0.004920513635235173,"num_words":14,"start":3515.87,"end":3527.235},{"sentences":[{"text":"Yeah.","start":3579.395,"end":3579.635,"sentiment":"neutral","sentiment_score":-0.11962421238422394},{"text":"Now there's bloody real.","start":3579.635,"end":3580.755,"sentiment":"negative","sentiment_score":-0.6681284159421921},{"text":"It's like a fake forever.","start":3580.755,"end":3582.135,"sentiment":"negative","sentiment_score":-0.7778327345848084},{"text":"Okay.","start":3688.485,"end":3688.725,"sentiment":"neutral","sentiment_score":-0.04346976056694984},{"text":"You're back online now.","start":3688.725,"end":3690.2651,"sentiment":"neutral","sentiment_score":0.01638300094055012}],"sentiment":"negative","sentiment_score":-0.44394928705878556,"num_words":15,"start":3579.395,"end":3690.2651},{"sentences":[{"text":"Just try Stan again.","start":3691.685,"end":3693.145,"sentiment":"neutral","sentiment_score":-0.004153238143771887},{"text":"Oh, no.","start":3694.165,"end":3694.565,"sentiment":"neutral","sentiment_score":-0.043832430616021156},{"text":"Yes.","start":3694.565,"end":3694.885,"sentiment":"neutral","sentiment_score":0.002924058586359024},{"text":"Stan.","start":3694.885,"end":3695.205,"sentiment":"neutral","sentiment_score":-0.0010556159541010857},{"text":"Yeah.","start":3695.205,"end":3695.705,"sentiment":"neutral","sentiment_score":0.0200459323823452}],"sentiment":"neutral","sentiment_score":-0.009151493199169636,"num_words":9,"start":3691.685,"end":3695.705},{"sentences":[{"text":"Yeah.","start":3707.1802,"end":3707.6802,"sentiment":"neutral","sentiment_score":-0.02858971804380417},{"text":"You'll you'll probably receive an email from Stan shortly.","start":3729.94,"end":3733.0,"sentiment":"neutral","sentiment_score":0.005821794530169832},{"text":"Can you send me a photo of that?","start":3775.665,"end":3777.605,"sentiment":"neutral","sentiment_score":-0.021630953066051006},{"text":"Yeah.","start":3778.545,"end":3778.785,"sentiment":"neutral","sentiment_score":-0.0256029162555933},{"text":"Because I I to me, it's it's telling me that I haven't routed the issue yet.","start":3778.785,"end":3783.71,"sentiment":"neutral","sentiment_score":-0.10797555954195559}],"sentiment":"neutral","sentiment_score":-0.05435580173507333,"num_words":35,"start":3707.1802,"end":3783.71},{"sentences":[{"text":"It's the same as before.","start":3831.725,"end":3833.105,"sentiment":"neutral","sentiment_score":-0.02368550021201372},{"text":"Code 8 26.","start":3833.405,"end":3835.105,"sentiment":"neutral","sentiment_score":-0.006060438230633736},{"text":"What is this?","start":3837.87,"end":3844.61,"sentiment":"neutral","sentiment_score":-0.01354969913760821},{"text":"Can you open up the settings on your TV and send me a photo?","start":3847.07,"end":3851.09,"sentiment":"neutral","sentiment_score":0.0019171594509056636},{"text":"So you open up your TV, normal, and then just go to settings.","start":3856.005,"end":3861.225,"sentiment":"neutral","sentiment_score":0.02538732783152507}],"sentiment":"neutral","sentiment_score":0.004726778446255546,"num_words":38,"start":3831.725,"end":3861.225},{"sentences":[{"text":"But you need to send me a photo of the whole screen, not just, you know, else.","start":3863.765,"end":3873.2002,"sentiment":"neutral","sentiment_score":-0.013824114795116818},{"text":"Also, how many settings do you have?","start":3873.2002,"end":3875.04,"sentiment":"neutral","sentiment_score":-0.017474980226584842},{"text":"Is it general?","start":3875.04,"end":3875.9402,"sentiment":"neutral","sentiment_score":-0.05248286326726278},{"text":"Yeah.","start":3881.4402,"end":3881.6802,"sentiment":"neutral","sentiment_score":0.022899005562067032},{"text":"Yeah.","start":3881.6802,"end":3881.9202,"sentiment":"neutral","sentiment_score":0.01103704422712326}],"sentiment":"neutral","sentiment_score":-0.016580943210885442,"num_words":29,"start":3863.765,"end":3881.9202},{"sentences":[{"text":"General settings.","start":3881.9202,"end":3882.6401,"sentiment":"neutral","sentiment_score":0.0058089077938348055},{"text":"Yeah.","start":3882.6401,"end":3882.915,"sentiment":"neutral","sentiment_score":0.010393469594419004},{"text":"Send me a photo first, please.","start":3890.915,"end":3892.695,"sentiment":"neutral","sentiment_score":-0.006351989693939686},{"text":"Yeah.","start":3897.08,"end":3897.24,"sentiment":"neutral","sentiment_score":0.013306664302945135},{"text":"Yeah.","start":3897.24,"end":3897.74,"sentiment":"neutral","sentiment_score":0.01296357437968254}],"sentiment":"neutral","sentiment_score":0.0009245077910071067,"num_words":11,"start":3881.9202,"end":3897.74},{"sentences":[{"text":"Whatever.","start":3898.2,"end":3898.45,"sentiment":"neutral","sentiment_score":0.01495028380304575},{"text":"Yeah.","start":3898.45,"end":3898.95,"sentiment":"neutral","sentiment_score":0.033394165337085724},{"text":"Okay.","start":3975.355,"end":3975.855,"sentiment":"neutral","sentiment_score":0.01939995400607586},{"text":"Accessibility.","start":3976.875,"end":3977.375,"sentiment":"neutral","sentiment_score":0.010236592963337898},{"text":"Oh, why is it Can you click on network?","start":3978.4749,"end":3985.82,"sentiment":"neutral","sentiment_score":-0.01707947937150796}],"sentiment":"neutral","sentiment_score":-0.005825716787232802,"num_words":13,"start":3898.2,"end":3985.82},{"sentences":[{"text":"That's it?","start":3996.065,"end":3996.885,"sentiment":"neutral","sentiment_score":-0.032957183197140694},{"text":"It doesn't say anything about resetting network or anything like that?","start":4001.505,"end":4004.805,"sentiment":"neutral","sentiment_score":-0.0902958871288733},{"text":"Alright.","start":4014.5598,"end":4015.0398,"sentiment":"neutral","sentiment_score":0.030165787786245343},{"text":"In that case, go back and just click on systems.","start":4015.0398,"end":4017.7,"sentiment":"neutral","sentiment_score":0.017334861494600774},{"text":"And then send me a photo.","start":4021.6848,"end":4023.065,"sentiment":"neutral","sentiment_score":0.012980136399467787}],"sentiment":"neutral","sentiment_score":-0.025925796789427597,"num_words":30,"start":3996.065,"end":4023.065},{"sentences":[{"text":"Yep.","start":4026.325,"end":4026.825,"sentiment":"neutral","sentiment_score":0.015940716490149498},{"text":"Location?","start":4033.84,"end":4034.34,"sentiment":"neutral","sentiment_score":-0.003926118370145559},{"text":"You send me a photo, please?","start":4055.375,"end":4056.7551,"sentiment":"neutral","sentiment_score":-0.02068259660154581},{"text":"Broadcast of countries right.","start":4095.75,"end":4097.945,"sentiment":"neutral","sentiment_score":-0.007654365501366556},{"text":"Thursday.","start":4098.965,"end":4099.465,"sentiment":"neutral","sentiment_score":-0.00027525052428245544}],"sentiment":"neutral","sentiment_score":-0.010997976463001508,"num_words":13,"start":4026.325,"end":4099.465},{"sentences":[{"text":"Now go back.","start":4108.085,"end":4108.985,"sentiment":"neutral","sentiment_score":0.0034501003101468086},{"text":"That's all good.","start":4111.045,"end":4112.07,"sentiment":"positive","sentiment_score":0.3636072774728139},{"text":"That's on systems that we're looking at.","start":4114.15,"end":4115.9097,"sentiment":"neutral","sentiment_score":0.049027323722839355},{"text":"Yeah?","start":4115.9097,"end":4116.4097,"sentiment":"neutral","sentiment_score":0.029477771371603012},{"text":"Reset what?","start":4124.8696,"end":4125.885,"sentiment":"neutral","sentiment_score":-0.021901363506913185}],"sentiment":"neutral","sentiment_score":0.0893774027354084,"num_words":16,"start":4108.085,"end":4125.885},{"sentences":[{"text":"Can I have a look at that?","start":4129.6445,"end":4130.945,"sentiment":"neutral","sentiment_score":-0.016222750768065453},{"text":"Yeah.","start":4147.71,"end":4147.8696,"sentiment":"neutral","sentiment_score":0.04606832191348076},{"text":"Yeah.","start":4147.8696,"end":4148.11,"sentiment":"neutral","sentiment_score":0.17376667261123657},{"text":"That's a good one.","start":4148.11,"end":4148.8296,"sentiment":"positive","sentiment_score":0.38233190029859543},{"text":"Yeah.","start":4148.8296,"end":4149.07,"sentiment":"neutral","sentiment_score":0.13532277941703796}],"sentiment":"neutral","sentiment_score":0.12649472283997706,"num_words":14,"start":4129.6445,"end":4149.07},{"sentences":[{"text":"Do that.","start":4149.07,"end":4149.73,"sentiment":"neutral","sentiment_score":0.10179667919874191},{"text":"Reset all the apps.","start":4151.63,"end":4152.9297,"sentiment":"neutral","sentiment_score":0.013120623305439949},{"text":"Look.","start":4153.775,"end":4153.935,"sentiment":"neutral","sentiment_score":0.05050329864025116},{"text":"I got your number.","start":4153.935,"end":4154.895,"sentiment":"neutral","sentiment_score":0.05109858885407448},{"text":"Do what you gotta do, and I'll I'll call you back in about an hour.","start":4154.895,"end":4157.855,"sentiment":"neutral","sentiment_score":0.03841289033492406}],"sentiment":"neutral","sentiment_score":0.041814110026909754,"num_words":26,"start":4149.07,"end":4157.855},{"sentences":[{"text":"Is that alright?","start":4157.855,"end":4158.675,"sentiment":"neutral","sentiment_score":0.05688600738843282},{"text":"Yeah.","start":4164.655,"end":4164.895,"sentiment":"neutral","sentiment_score":-0.0026091132313013077},{"text":"Yeah.","start":4164.895,"end":4165.0547,"sentiment":"neutral","sentiment_score":0.010449690744280817},{"text":"Yeah.","start":4165.0547,"end":4165.5547,"sentiment":"neutral","sentiment_score":0.004707491025328636},{"text":"It's gotta pick up the the well, the the IP is in Australia.","start":4165.695,"end":4169.375,"sentiment":"neutral","sentiment_score":-0.054010058824832625}],"sentiment":"neutral","sentiment_score":-0.02731182494837987,"num_words":19,"start":4157.855,"end":4169.375},{"sentences":[{"text":"It just needs to recognize it.","start":4169.375,"end":4171.77,"sentiment":"neutral","sentiment_score":-0.05839161636928717},{"text":"Alright.","start":4172.9497,"end":4173.27,"sentiment":"neutral","sentiment_score":0.021500051021575928},{"text":"Just yeah.","start":4173.27,"end":4173.91,"sentiment":"neutral","sentiment_score":-0.028546802699565887},{"text":"I'll call yeah.","start":4173.91,"end":4176.9497,"sentiment":"neutral","sentiment_score":-0.07298593968153},{"text":"Yeah.","start":4176.9497,"end":4177.11,"sentiment":"neutral","sentiment_score":-0.02920926548540592}],"sentiment":"neutral","sentiment_score":-0.048777718240251906,"num_words":13,"start":4169.375,"end":4177.11},{"sentences":[{"text":"Yeah.","start":4177.11,"end":4177.51,"sentiment":"neutral","sentiment_score":-0.02280893176794052},{"text":"Don't do anything else.","start":4177.51,"end":4178.55,"sentiment":"neutral","sentiment_score":-0.0771276019513607},{"text":"Just the TV.","start":4178.55,"end":4179.27,"sentiment":"neutral","sentiment_score":-0.03716906656821569},{"text":"Yeah.","start":4179.27,"end":4179.77,"sentiment":"neutral","sentiment_score":-0.004822947084903717},{"text":"Alright.","start":4182.07,"end":4182.4697,"sentiment":"neutral","sentiment_score":0.18474993109703064}],"sentiment":"neutral","sentiment_score":-0.026289955526590348,"num_words":10,"start":4177.11,"end":4182.4697},{"sentences":[{"text":"Beautiful.","start":4182.4697,"end":4182.9697,"sentiment":"positive","sentiment_score":0.6147513389587402},{"text":"Alright, man.","start":4183.809,"end":4184.609,"sentiment":"positive","sentiment_score":0.5178610384464264},{"text":"Cheers, buddy.","start":4184.609,"end":4185.359,"sentiment":"positive","sentiment_score":0.6913489699363708}],"sentiment":"positive","sentiment_score":0.6066342711448669,"num_words":5,"start":4182.4697,"end":4185.359}]}}]},{"alternatives":[{"transcript":"Hello. I'm just being I'm calling you guys. My Internet hasn't been working lately, and I called you no. No Internet at all. I I because, you know, there was the issue with the IP. The location was somewhere else. It wasn't in Australia. Right? Yeah. Tony. Yeah. Yeah. 717 Slash 21 Meredith Street, Lansdowne. No. Of course, I'm I resetted the modem, and after that, I just yeah. Yeah. At the back. Yeah. That's what I mean. So yeah. Because I was like obviously, yeah. I'm at home at the moment. No. I don't have a laptop. I only got a phone, man. No. I'm I don't do computer work. I don't do computer work. I I do logistics. Team Global Express. TGE. Yeah. The new Wi Fi name. I'll have a look now. I'll have a look now. Alright. Just give me one second. Alright. Do I need to turn off the router or not? It's on, but yeah. Yep. Yep. Yeah. Yeah. No worries. Just just send me yeah. Just send me the number. One second. 0403763 774. Alright. Got it. And I'll message you. Alright. Yeah. Yeah. But no. I just got I just got annoyed because it wasn't working. So I was like, you know, I'm just gonna reset it because you did you guys can send a couple email emails to me and say it's working. And then I kept turning on my TV, and then it was just, like, in the IP of, like, America or something. That's why it was because I I've been called yep. This is from the which one's that? PP Links? Okay. Yeah. Yeah. Just give me one yeah. Just yeah. Yeah. I'm I'm reconnected to it, but it's not like it says no connection to the Internet. TP Link zero two two one. Yeah. I'm connected, but it's not like I can't use it. You know what I mean? Yep. Yep. I like Chrome's that Google thing. Yeah? Let me see. I think I have it. Alright. If not, I'll just download it. Google. Is Google right? Google. Let me see if I have it. Oh, yeah. I do. I do, actually. Yep. I'm on it. Yep. Yep. Tplinkwifi.net. Yeah? Wifi. Just give me one second. I'm a bit slow. Fi.net. Okay. Yep. Yeah. It's tplinkwifi.net. Right? Alright. And I'm I'm on this page. It says solution one, solution two. Is that correct? It looks like you ain't connected to TP Link network. I'll send you it. One second. Is that correct? So which one do I oh, yeah. I see it. The hhttp. Right? Oh, it's it's still it's still comes up on on the same thing. So clear the whole thing? Okay. Just let me see how do you do that. Because I I don't really use it on history here. I do yeah. But not with Google Chrome. I just need to get normal Google. Oh, is it? Oh, so I just delete browsing data. Alright. Just delete. I'll delete all the time. Just deleted it. Yep. Just deleted it. Okay. Just give me one second. One moment. Okay. So t yeah. I was actually thinking about canceling then because I I was looking over it. Yeah. Yeah. They left out this place. So tp link wifi.net. Came up with the same thing, solution one and solution two. Do you want me to click the actually, let let me I think yeah. I think I'm not connected to one because it keeps going, you know, the spinning thing. It's trying to connect, but it isn't. Yeah. The yellow one. Right? Let's check up the headphone. Pull it out. Yeah. Let me see. I'm on the thing again. Yep. Alright. Ten seconds. I'll put it back. Put it back on. It's back on. It's it's a blue light. I'm having this, sir. I'll connect to it again. Go Wi Fi off, then I'll go Wi Fi on. Says network t p e t TP Link. And it's still the same thing. It's just going around and around. It's not like it's connecting. No. This is the only one once we got this partition journey router that that was, there is a good eye. Yes. I'm still still spinning. It's like it's trying to connect, but it can't. And the blue the light is still blue as well. It's not flashing. It's just a blue light. Yeah. Yes. TP Link zero two two one. Right? Or is it let me see. I'll switch it off, and I'll switch it on again. And, yeah, it comes up TP Link zero two two one, but it just keeps spinning. Oh, so you want me to forget network? All good. All good. I'll forget network, and I'll just because it does come it does come out yeah. Yeah. Go. Go. Go. Yeah. Well, yeah, it comes up on the networks, and I'll click it again and do the password. And I'll do the password. Okay. Just yep. Number2. Alright. Zen. Alright. Oh, yeah. Yeah. So just give it, like, a minute. Yeah. It keeps keeps spinning down, whatever it is. Yeah. Yeah. It's it's right now, I was just trying to connect to it. Yeah. It's still in circles. It's just annoying, man. Well, it's like like I said, the only reason I did it because I I was like I I I was a bit upset because I was like, no. Like, the Internet was like, IT was in, like, The US, so I couldn't watch Stan. I was trying to watch Stan. I couldn't watch it. Stan's only in Australia. I'm like, fuck. I don't know what's the soccer. You know what I mean? Arsenal, mate. Yeah. Italian, mate. Yeah. That's why I was like, the game was on. I'm being pissed off, bro. Like and then you guys sent me email yesterday. Like, oh, yeah. Yeah. It's working, and then still wasn't working. I'm like, just screw this. I'm gonna reset the thingy, and then, yeah, screwed it all up. Yeah. Just to watch a soccer game. Yeah. But, yeah, it's still spinning around. Yeah. Wait. So you want me to take out the yellow cable. Right? Okay. Just the yellow cable. Right? Alright. The yellow cable. Let me see. And then do do you want me to put the yellow cable back in or just leave alright. So, yeah, it's still going in circles there, TP Link o two two one. Do you want me to, like, forget the network and connect it again? Or I'll do that again and just do the password again. Yeah. It's still blue. Even when I took even if I took the instant the yellow cable out. Yeah. I'll I'll take it out then. I'll take it out for ten seconds. Alright. And but but I'll I'll leave the cord on there, the yellow cord out too. Right? Alright. Just give it ten seconds. Give me one second. Ten seconds. I'll plug it back in. I'll plug it back in, but just don't put the yellow cord in yet. Right? Okay. So it's the yellow it's a yellow one at the moment. It's not flashing. Just yellow. It's a yellow light. Yeah. Just a yellow light. I'll try to connect to the Wi Fi. Oh, yeah. I don't see it at the moment. I'll just wait. TPZinc. No. It's flashing yellow now. TP Link. Yeah. It's flashing a yellow light now. Let me just try. Oh, yeah. I found it. TPLink20221. Just click on it. Alright. The light is flashing. I'll just do the password again. YUDSZed2. I wanna connect now. Don't let me. Just give me one second. Our iPhones, their latest one, the 17. Just the Max. I mean, the Pro is a Pro. It's joining. But the light the light just turned blue. So it just turned yellow. Oh, yeah. It's connected now. It has a tick. Oh, but it still says no Internet connection. Open up the Chrome. Which Chrome? Yeah. I'll just check that again. Oh, yeah. Now it's something that's up. It's like a password thing. It says log in. Which which one is it? It just says log in with t p t p link ID. It just shows a key and says login. It just has a key and just says log in. So I have to write something in the password, but I don't know what password. Add means just give me one second. And 123. And just go log in? Oh, it says incorrect. Maybe I spelled it wrong. Yeah. It has a it's a key. There's a key, and and this says log in. And then at the bottom, it says log in with t t p link ID. You want me to send you a photo of it? Yeah. It just has a key. Why? Okay. What? The why oh, what Wi Fi wireless password? Yeah. So that's basically the Wi Fi password, isn't it? Okay. I'll use that u. Yeah. U. Yeah. It just says that there's a key. Yeah. Yeah. Y. Huge. Yep. Yep. S for snake. Yeah. And the end. Okay. I'll log in. It still says incorrect. Maybe I didn't do it right. Let me try one more time. Let me try. Sorry, man. Why? Yeah. It's slow, but that's why. Not working. Let me do this again. Yeah. Just give me one second. YUSmallLike22 d yep. Two alright. Yep. Yep. Yeah. Capital. Give me a second. 2. DForDavid. You've got that. You've got it ZForZebra. Two. And it still says your password's incorrect. Please try again. Try this password. Let me try it. No. Still doesn't work. It's possible. Yeah. One second. My message failed because it's connected to the thing. The the Internet, I think. It's I tried to I tried to send you a message, but it said fail. Yes. Let me see. Because there is a Wi Fi thing next to my my provider, but it's not good. Oh, so I'll send that as a text message. I'll send that as a text message because I'm using iMessage on my on my phone, and that uses the Wi Fi. Yeah. You got it? Yeah. K. The the the Y one the YU. Right? That's the password? Yeah. Then it's Zed. Two Small N. You have exceeded five login attempts. Please try again in five hundred ninety five seconds. Okay. Yeah. So the the re alright. I'll just reset the whole modem again. Yeah? Alright. Give me one second. Oh, good, man. Yep. Yep. So, yeah, I resetted it already. Yep. So what do I do? Yep. It's reconnected. HP. On the Chrome. Yep. I'm gonna do that again. Tplinkwifi.net. Right? Alright. Now it says new password and confirm password. Okay. So a d m I e. Okay. A d m I n alright. Yep. That's one two three h alright. ADMIN. Right? 123. Correct? And I'll go yeah. And I'll go save. Alright. I'll go save. Alright. And then it says log in. Well, it says that that casing and then log in. Okay. Admin m I n one two three. Log in. Okay. I'm in somewhere. It's a region and time zone. Australian time zone is I'll just pick Sydney. Hey. Oh, no. No. No. It's correct. It's correct. Correct. Tanya. We did. We did. I'll send I'll send you I'm just going to this one point now. And, of course, I have to send you as a message. Yeah. It's hard. Yeah. But sometimes a text message. So I'll just go next on Chrome. Next. Okay. It says router model. And I said, you want me to just send a screenshot? Wizard. So where's the wizard? It's on the left hand side. No. I don't see it, man. Wait. I'll send you. Send us a text message. Alright. Let me see. I'll go back on current dynamic IP. It says what's that? Oh, yeah. Yeah. Yeah. I see that. I see the third one. Yeah? Oh, yeah. I see it. Yeah. Yep. Yep. Yep. Yep. Yeah. Alright. Mhmm. Okay. Copy. And one of the crimes. I'll put the possibly in. Yep. Okay. So it's Air yep. So it's AHope. I'll send you a screenshot. Let's see if it's correct. Let me see. It's called a next. Yep. Next. Alright. It says TP Link zero two two and the password of the, you know, the YU2D, whatever, the password of the No. It's already in. I'll go next. Internet lock connected. Please check it if the okay. Shit. We forgot to put it in. Doesn't matter which way it goes. Right? They're both the same phone. Alright. There's the clip. I click it to here. Alright. Now the light's flashing. The green light's flashing. Alright. So do I wait? Or do I go try again? It says try again. Okay. Alright. Let me see. YouTube. YouTube. YouTube. YouTube. And let me see if, like, a video works. Alright. Oh, it's yeah. It's working, I think. Yeah. Yeah. Give me one second. Let me see if it's working. Yeah. It's actually working. Oh, I'm not current again. So where am I putting this? Is this on the TP Link Wi Fi? Am I still on this page on my iPad? Okay. So I've got another tab. Right? Open another tab and just search Google or type URL. Right? Alright. Is it speedtest.net? Oh, so I'll just click on this link. Alright. Speedtest. Okay. Alright. Give me one second. Alright. So it says go speed test go. Edtel Austria. I'll go. Okay. So it is at around 48 to 50. I think I'm on the, like, the cheapest one, man. Okay. So it was it was going 48 to 50. Yeah. It just went on some ads. So I'll try I'm just gonna try oh, yeah. See, TOT is on the top. 52.33 m b t s. Okay. Yep. It's just at the top. How did you send it? Alright. Text message. Still gonna send us a text message. Do I did he go no. I I sent you the wrong one. Oh, oh, you got it. You got it. You got it. Yeah. Yeah. Okay. Yeah. Okay. Okay. Okay. Yeah. It says NHL Australia, then it says try again. No one knows Asia. Yeah. It says Super Australia. Yeah. I see that. Yep. Correct. Okay. Like Netflix, Stan. Yes. Oh, so I'll turn on my TV then. Oh, actually, I've got Netflix on my phone. Let's see if it works. Because I'm using these on my TV. Oh, oh, fuck. Actually, I deleted it. I just I I gotta turn on my TV then. Sorry, man. Yeah. Just let me check. Fuck. So no. No. No. It's but the thing is it's my missus account, so I don't know her password and shit. And and she's working. So just let me yeah. I've gotta connect to the Internet thing first, I think, on my TV. I I was already connected, I think. So you have to redo it again. Yeah? Yeah. Oh, it still says TP Link. It says Wi Fi connected TP Link on my phone, and it says it says connected to Internet. Do I just leave it? Yeah. It's talking about my TV. It's already connected to TP Link zero two two one. Yeah. I put Netflix. I see it's in Australia. Alright. Let me see. Because then usually how I can tell is because I've got on the movies and it says the top pick in whichever country. And before that, it was saying top pick in The US. It still says top pick top top 10 movies in The US today. It's meant to say Australia, isn't it? Yeah. Well, I I can watch. Yeah. I think I can. Let me see. Yeah. I think it works. Oh, the the the thing is the problem is is with Stan because, you know, Stan's only used in Australia. Oh, sorry. Very sorry. Yeah. It's working. Yeah. Netflix is working. Alright. Just give me one second. Just let me fast forward it. Yeah. It's working. Okay. I'll try Stan. Yeah. Yeah. I got it. I got it. So I'm a bit slow, man. No. It's already it's already downloaded. No. It says the stand is only available, not sure if it's this disable any unblockers, v VPNs, or pro proxies and try it again. Oh, fuck. I don't even know how to do that, man. You're gonna you're gonna should just delete those two apps? The standard net or standard Netflix and just download them again? Yeah. Yeah. But like I said, like yeah. That's the yeah. Yeah. Yeah. Right. That's why. Yeah. But so so yeah. So, basically, the the Wi Fi is working again. Right? So I don't touch anything. Don't touch the Yep. Google. Oh, yeah. I'll click on YouTube. YouTube. Yeah. YouTube. Let's see if YouTube's working. Let's see if I watch a video on YouTube. Yeah. That that it's already paying playing ads on YouTube. Yeah. Stan. Yeah. Oh, yeah. I'll give you oh, yeah. Let me go back on it. Okay. It's going on here. I'll try to watch a show, just any show. Yeah. I'm on stand at the moment. Oh, has my reference on it? Let me see if it's working. Alright. I'll send you. No. No. It's just now it says currently our video log can only be streamed within Australia. If you are if you are inside, I believe you received this message, and Eric, jump up to help dot fan. Yeah. We will send you that. Because this is what exactly what happened the other day. That's why I was like I lost them. I was like, you know, I'm just gonna reset the freaking modem, see what happens. I mean, the router, and then it screwed up everything. Okay. Yeah. So you have so you have to go through this whole process process again. Yeah. And plus my thing's gone it's iMessage now, not a text message. So that means the Wi Fi is working. Yeah. So yeah. All good. Sorry? Yeah. Yeah. Bankstown. Yeah. That one. Alright. So the so the black cable. Yeah? I'll just pull up the whole thing. Yep. Alright. How for how long? Yeah. It's right off. Yep. Thirty seconds. Yeah. There's no light because I did I did unplug it with the power. Alright. I'll just use a stopwatch. Easier. So we don't have to count. So, basically, the Internet's working out. Alright. That's 30. Yep. Yep. Yeah. Yeah. It's just a yellow light at the moment. Alright. Flashing yellow. Cisco white a bit. Maybe I should just, like, reset the whole TV. You know what I mean? Yep. Give me one second. Just connecting to the Internet on the TV. Need to be checked on wrong. Yep. Connected to Internet. And it's connected, and I'll go on stand again. Prime. Oh, thanks, though. Might be connected now. It says prime. Prime. Think it might be working now. Still loading, getting into it. Oh, no. I say it's the same thing. Scan is only available in Australia. Send me a picture of that one. Yeah. Alright. Yeah. Like general settings? Just go general. Yeah. The noise the sound picture, I think we're gonna have to look at general. Yeah? And let's see. Oh, what you're gonna have to go to system? It might be two I might have to send you two of those. Alright. I'll send you them both. Network. Yep. Office on network. Oh, it just comes back on the Internet connection. Mhmm. Yeah. It just says Wi Fi connection TV link zero zero two one. Please select an Internet connection method. Wired connected connection, and just Wi Fi connection. Alright. Systems. So I'm going into systems. Right? Because well, there's, like, language, location, time. Yeah. Location. Board broadcast country Australia postcode. I haven't done a postcode yet. LG serve service country Australia, web allocation settings in Sydney. And I should have the postcode because it seems like it's all in Australia. You know what I mean? All tough. Yep. Yep. Seems good. Yeah. System. There's language, location, time and timer, safety, additional settings, or reset. Reset the settings? Yep. This actually cannot be under you. So, basically, it says it'll reset all the apps that I've installed and stuff. Maybe I'll have to do that. You know what I mean? Yeah. Yeah. I was I'll just reset the whole thing so it might and then the TV might go back to Australia. You know what I mean? And all the apps. Yeah. Yeah. Alright. Alright. Maybe the may may maybe it's just the TV at the moment. It hasn't recognized for you. Yeah. So I'll just reset the whole thing. But all good, man. Thank you. Thank you. 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I'm just being I'm calling you guys. My Internet hasn't been working lately, and I called you no. No Internet at all. I I because, you know, there was the issue with the IP.\n\nThe location was somewhere else. It wasn't in Australia. Right? Yeah. Tony.\n\nYeah. Yeah. 717 Slash 21 Meredith Street, Lansdowne. No. Of course, I'm I resetted the modem, and after that, I just yeah.\n\nYeah. At the back. Yeah. That's what I mean. So yeah.\n\nBecause I was like obviously, yeah. I'm at home at the moment. No. I don't have a laptop. I only got a phone, man.\n\nNo. I'm I don't do computer work. I don't do computer work. I I do logistics. Team Global Express.\n\nTGE. Yeah. The new Wi Fi name. I'll have a look now. I'll have a look now.\n\nAlright. Just give me one second. Alright. Do I need to turn off the router or not? It's on, but yeah.\n\nYep. Yep. Yeah. Yeah. No worries.\n\nJust just send me yeah. Just send me the number. One second. 0403763 774. Alright.\n\nGot it. And I'll message you. Alright. Yeah. Yeah.\n\nBut no. I just got I just got annoyed because it wasn't working. So I was like, you know, I'm just gonna reset it because you did you guys can send a couple email emails to me and say it's working. And then I kept turning on my TV, and then it was just, like, in the IP of, like, America or something. That's why it was because I I've been called yep.\n\nThis is from the which one's that? PP Links? Okay. Yeah. Yeah.\n\nJust give me one yeah. Just yeah. Yeah. I'm I'm reconnected to it, but it's not like it says no connection to the Internet. TP Link zero two two one.\n\nYeah. I'm connected, but it's not like I can't use it. You know what I mean? Yep. Yep.\n\nI like Chrome's that Google thing. Yeah? Let me see. I think I have it. Alright.\n\nIf not, I'll just download it. Google. Is Google right? Google. Let me see if I have it.\n\nOh, yeah. I do. I do, actually. Yep. I'm on it.\n\nYep. Yep. Tplinkwifi.net. Yeah? Wifi.\n\nJust give me one second. I'm a bit slow. Fi.net. Okay. Yep.\n\nYeah. It's tplinkwifi.net. Right? Alright. And I'm I'm on this page.\n\nIt says solution one, solution two. Is that correct? It looks like you ain't connected to TP Link network. I'll send you it. One second.\n\nIs that correct? So which one do I oh, yeah. I see it. The hhttp. Right?\n\nOh, it's it's still it's still comes up on on the same thing. So clear the whole thing? Okay. Just let me see how do you do that. Because I I don't really use it on history here.\n\nI do yeah. But not with Google Chrome. I just need to get normal Google. Oh, is it? Oh, so I just delete browsing data.\n\nAlright. Just delete. I'll delete all the time. Just deleted it. Yep.\n\nJust deleted it. Okay. Just give me one second. One moment. Okay.\n\nSo t yeah. I was actually thinking about canceling then because I I was looking over it. Yeah. Yeah. They left out this place.\n\nSo tp link wifi.net. Came up with the same thing, solution one and solution two. Do you want me to click the actually, let let me I think yeah. I think I'm not connected to one because it keeps going, you know, the spinning thing. It's trying to connect, but it isn't.\n\nYeah. The yellow one. Right? Let's check up the headphone. Pull it out.\n\nYeah. Let me see. I'm on the thing again. Yep. Alright.\n\nTen seconds. I'll put it back. Put it back on. It's back on. It's it's a blue light.\n\nI'm having this, sir. I'll connect to it again. Go Wi Fi off, then I'll go Wi Fi on. Says network t p e t TP Link. And it's still the same thing.\n\nIt's just going around and around. It's not like it's connecting. No. This is the only one once we got this partition journey router that that was, there is a good eye. Yes.\n\nI'm still still spinning. It's like it's trying to connect, but it can't. And the blue the light is still blue as well. It's not flashing. It's just a blue light.\n\nYeah. Yes. TP Link zero two two one. Right? Or is it let me see.\n\nI'll switch it off, and I'll switch it on again. And, yeah, it comes up TP Link zero two two one, but it just keeps spinning. Oh, so you want me to forget network? All good. All good.\n\nI'll forget network, and I'll just because it does come it does come out yeah. Yeah. Go. Go. Go.\n\nYeah. Well, yeah, it comes up on the networks, and I'll click it again and do the password. And I'll do the password. Okay. Just yep.\n\nNumber2. Alright. Zen. Alright. Oh, yeah.\n\nYeah. So just give it, like, a minute. Yeah. It keeps keeps spinning down, whatever it is. Yeah.\n\nYeah. It's it's right now, I was just trying to connect to it. Yeah. It's still in circles. It's just annoying, man.\n\nWell, it's like like I said, the only reason I did it because I I was like I I I was a bit upset because I was like, no. Like, the Internet was like, IT was in, like, The US, so I couldn't watch Stan. I was trying to watch Stan. I couldn't watch it. Stan's only in Australia.\n\nI'm like, fuck. I don't know what's the soccer. You know what I mean? Arsenal, mate. Yeah.\n\nItalian, mate. Yeah. That's why I was like, the game was on. I'm being pissed off, bro. Like and then you guys sent me email yesterday.\n\nLike, oh, yeah. Yeah. It's working, and then still wasn't working. I'm like, just screw this. I'm gonna reset the thingy, and then, yeah, screwed it all up.\n\nYeah. Just to watch a soccer game. Yeah. But, yeah, it's still spinning around. Yeah.\n\nWait. So you want me to take out the yellow cable. Right? Okay. Just the yellow cable.\n\nRight? Alright. The yellow cable. Let me see. And then do do you want me to put the yellow cable back in or just leave alright.\n\nSo, yeah, it's still going in circles there, TP Link o two two one. Do you want me to, like, forget the network and connect it again? Or I'll do that again and just do the password again. Yeah. It's still blue.\n\nEven when I took even if I took the instant the yellow cable out. Yeah. I'll I'll take it out then. I'll take it out for ten seconds. Alright.\n\nAnd but but I'll I'll leave the cord on there, the yellow cord out too. Right? Alright. Just give it ten seconds. Give me one second.\n\nTen seconds. I'll plug it back in. I'll plug it back in, but just don't put the yellow cord in yet. Right? Okay.\n\nSo it's the yellow it's a yellow one at the moment. It's not flashing. Just yellow. It's a yellow light. Yeah.\n\nJust a yellow light. I'll try to connect to the Wi Fi. Oh, yeah. I don't see it at the moment. I'll just wait.\n\nTPZinc. No. It's flashing yellow now. TP Link. Yeah.\n\nIt's flashing a yellow light now. Let me just try. Oh, yeah. I found it. TPLink20221.\n\nJust click on it. Alright. The light is flashing. I'll just do the password again. YUDSZed2.\n\nI wanna connect now. Don't let me. Just give me one second. Our iPhones, their latest one, the 17. Just the Max.\n\nI mean, the Pro is a Pro. It's joining. But the light the light just turned blue. So it just turned yellow. Oh, yeah.\n\nIt's connected now. It has a tick. Oh, but it still says no Internet connection. Open up the Chrome. Which Chrome?\n\nYeah. I'll just check that again. Oh, yeah. Now it's something that's up. It's like a password thing.\n\nIt says log in. Which which one is it? It just says log in with t p t p link ID. It just shows a key and says login. It just has a key and just says log in.\n\nSo I have to write something in the password, but I don't know what password. Add means just give me one second. And 123. And just go log in? Oh, it says incorrect.\n\nMaybe I spelled it wrong. Yeah. It has a it's a key. There's a key, and and this says log in. And then at the bottom, it says log in with t t p link ID.\n\nYou want me to send you a photo of it? Yeah. It just has a key. Why? Okay.\n\nWhat? The why oh, what Wi Fi wireless password? Yeah. So that's basically the Wi Fi password, isn't it? Okay.\n\nI'll use that u. Yeah. U. Yeah. It just says that there's a key.\n\nYeah. Yeah. Y. Huge. Yep.\n\nYep. S for snake. Yeah. And the end. Okay.\n\nI'll log in. It still says incorrect. Maybe I didn't do it right. Let me try one more time. Let me try.\n\nSorry, man. Why? Yeah. It's slow, but that's why. Not working.\n\nLet me do this again. Yeah. Just give me one second. YUSmallLike22 d yep. Two alright.\n\nYep. Yep. Yeah. Capital. Give me a second.\n\n2. DForDavid. You've got that. You've got it ZForZebra. Two.\n\nAnd it still says your password's incorrect. Please try again. Try this password. Let me try it. No.\n\nStill doesn't work. It's possible. Yeah. One second. My message failed because it's connected to the thing.\n\nThe the Internet, I think. It's I tried to I tried to send you a message, but it said fail. Yes. Let me see. Because there is a Wi Fi thing next to my my provider, but it's not good.\n\nOh, so I'll send that as a text message. I'll send that as a text message because I'm using iMessage on my on my phone, and that uses the Wi Fi. Yeah. You got it? Yeah.\n\nK. The the the Y one the YU. Right? That's the password? Yeah.\n\nThen it's Zed. Two Small N. You have exceeded five login attempts. Please try again in five hundred ninety five seconds. Okay.\n\nYeah. So the the re alright. I'll just reset the whole modem again. Yeah? Alright.\n\nGive me one second. Oh, good, man. Yep. Yep. So, yeah, I resetted it already.\n\nYep. So what do I do? Yep. It's reconnected. HP.\n\nOn the Chrome. Yep. I'm gonna do that again. Tplinkwifi.net. Right?\n\nAlright. Now it says new password and confirm password. Okay. So a d m I e. Okay.\n\nA d m I n alright. Yep. That's one two three h alright. ADMIN. Right?\n\n123. Correct? And I'll go yeah. And I'll go save. Alright.\n\nI'll go save. Alright. And then it says log in. Well, it says that that casing and then log in. Okay.\n\nAdmin m I n one two three. Log in. Okay. I'm in somewhere. It's a region and time zone.\n\nAustralian time zone is I'll just pick Sydney. Hey. Oh, no. No. No.\n\nIt's correct. It's correct. Correct. Tanya. We did.\n\nWe did. I'll send I'll send you I'm just going to this one point now. And, of course, I have to send you as a message. Yeah. It's hard.\n\nYeah. But sometimes a text message. So I'll just go next on Chrome. Next. Okay.\n\nIt says router model. And I said, you want me to just send a screenshot? Wizard. So where's the wizard? It's on the left hand side.\n\nNo. I don't see it, man. Wait. I'll send you. Send us a text message.\n\nAlright. Let me see. I'll go back on current dynamic IP. It says what's that? Oh, yeah.\n\nYeah. Yeah. I see that. I see the third one. Yeah?\n\nOh, yeah. I see it. Yeah. Yep. Yep.\n\nYep. Yep. Yeah. Alright. Mhmm.\n\nOkay. Copy. And one of the crimes. I'll put the possibly in. Yep.\n\nOkay. So it's Air yep. So it's AHope. I'll send you a screenshot. Let's see if it's correct.\n\nLet me see. It's called a next. Yep. Next. Alright.\n\nIt says TP Link zero two two and the password of the, you know, the YU2D, whatever, the password of the No. It's already in. I'll go next. Internet lock connected. Please check it if the okay.\n\nShit. We forgot to put it in. Doesn't matter which way it goes. Right? They're both the same phone.\n\nAlright. There's the clip. I click it to here. Alright. Now the light's flashing.\n\nThe green light's flashing. Alright. So do I wait? Or do I go try again? It says try again.\n\nOkay. Alright. Let me see. YouTube. YouTube.\n\nYouTube. YouTube. And let me see if, like, a video works. Alright. Oh, it's yeah.\n\nIt's working, I think. Yeah. Yeah. Give me one second. Let me see if it's working.\n\nYeah. It's actually working. Oh, I'm not current again. So where am I putting this? Is this on the TP Link Wi Fi?\n\nAm I still on this page on my iPad? Okay. So I've got another tab. Right? Open another tab and just search Google or type URL.\n\nRight? Alright. Is it speedtest.net? Oh, so I'll just click on this link. Alright.\n\nSpeedtest. Okay. Alright. Give me one second. Alright.\n\nSo it says go speed test go. Edtel Austria. I'll go. Okay. So it is at around 48 to 50.\n\nI think I'm on the, like, the cheapest one, man. Okay. So it was it was going 48 to 50. Yeah. It just went on some ads.\n\nSo I'll try I'm just gonna try oh, yeah. See, TOT is on the top. 52.33 m b t s. Okay. Yep.\n\nIt's just at the top. How did you send it? Alright. Text message. Still gonna send us a text message.\n\nDo I did he go no. I I sent you the wrong one. Oh, oh, you got it. You got it. You got it.\n\nYeah. Yeah. Okay. Yeah. Okay.\n\nOkay. Okay. Yeah. It says NHL Australia, then it says try again. No one knows Asia.\n\nYeah. It says Super Australia. Yeah. I see that. Yep.\n\nCorrect. Okay. Like Netflix, Stan. Yes. Oh, so I'll turn on my TV then.\n\nOh, actually, I've got Netflix on my phone. Let's see if it works. Because I'm using these on my TV. Oh, oh, fuck. Actually, I deleted it.\n\nI just I I gotta turn on my TV then. Sorry, man. Yeah. Just let me check. Fuck.\n\nSo no. No. No. It's but the thing is it's my missus account, so I don't know her password and shit. And and she's working.\n\nSo just let me yeah. I've gotta connect to the Internet thing first, I think, on my TV. I I was already connected, I think. So you have to redo it again. Yeah?\n\nYeah. Oh, it still says TP Link. It says Wi Fi connected TP Link on my phone, and it says it says connected to Internet. Do I just leave it? Yeah.\n\nIt's talking about my TV. It's already connected to TP Link zero two two one. Yeah. I put Netflix. I see it's in Australia.\n\nAlright. Let me see. Because then usually how I can tell is because I've got on the movies and it says the top pick in whichever country. And before that, it was saying top pick in The US. It still says top pick top top 10 movies in The US today.\n\nIt's meant to say Australia, isn't it? Yeah. Well, I I can watch. Yeah. I think I can.\n\nLet me see. Yeah. I think it works. Oh, the the the thing is the problem is is with Stan because, you know, Stan's only used in Australia. Oh, sorry.\n\nVery sorry. Yeah. It's working. Yeah. Netflix is working.\n\nAlright. Just give me one second. Just let me fast forward it. Yeah. It's working.\n\nOkay. I'll try Stan. Yeah. Yeah. I got it.\n\nI got it. So I'm a bit slow, man. No. It's already it's already downloaded. No.\n\nIt says the stand is only available, not sure if it's this disable any unblockers, v VPNs, or pro proxies and try it again. Oh, fuck. I don't even know how to do that, man. You're gonna you're gonna should just delete those two apps? The standard net or standard Netflix and just download them again?\n\nYeah. Yeah. But like I said, like yeah. That's the yeah. Yeah.\n\nYeah. Right. That's why. Yeah. But so so yeah.\n\nSo, basically, the the Wi Fi is working again. Right? So I don't touch anything. Don't touch the Yep. Google.\n\nOh, yeah. I'll click on YouTube. YouTube. Yeah. YouTube.\n\nLet's see if YouTube's working. Let's see if I watch a video on YouTube. Yeah. That that it's already paying playing ads on YouTube. Yeah.\n\nStan. Yeah. Oh, yeah. I'll give you oh, yeah. Let me go back on it.\n\nOkay. It's going on here. I'll try to watch a show, just any show. Yeah. I'm on stand at the moment.\n\nOh, has my reference on it? Let me see if it's working. Alright. I'll send you. No.\n\nNo. It's just now it says currently our video log can only be streamed within Australia. If you are if you are inside, I believe you received this message, and Eric, jump up to help dot fan. Yeah. We will send you that.\n\nBecause this is what exactly what happened the other day. That's why I was like I lost them. I was like, you know, I'm just gonna reset the freaking modem, see what happens. I mean, the router, and then it screwed up everything. Okay.\n\nYeah. So you have so you have to go through this whole process process again. Yeah. And plus my thing's gone it's iMessage now, not a text message. So that means the Wi Fi is working.\n\nYeah. So yeah. All good. Sorry? Yeah.\n\nYeah. Bankstown. Yeah. That one. Alright.\n\nSo the so the black cable. Yeah? I'll just pull up the whole thing. Yep. Alright.\n\nHow for how long? Yeah. It's right off. Yep. Thirty seconds.\n\nYeah. There's no light because I did I did unplug it with the power. Alright. I'll just use a stopwatch. Easier.\n\nSo we don't have to count. So, basically, the Internet's working out. Alright. That's 30. Yep.\n\nYep. Yeah. Yeah. It's just a yellow light at the moment. Alright.\n\nFlashing yellow. Cisco white a bit. Maybe I should just, like, reset the whole TV. You know what I mean? Yep.\n\nGive me one second. Just connecting to the Internet on the TV. Need to be checked on wrong. Yep. Connected to Internet.\n\nAnd it's connected, and I'll go on stand again. Prime. Oh, thanks, though. Might be connected now. It says prime.\n\nPrime. Think it might be working now. Still loading, getting into it. Oh, no. I say it's the same thing.\n\nScan is only available in Australia. Send me a picture of that one. Yeah. Alright. Yeah.\n\nLike general settings? Just go general. Yeah. The noise the sound picture, I think we're gonna have to look at general. Yeah?\n\nAnd let's see. Oh, what you're gonna have to go to system? It might be two I might have to send you two of those. Alright. I'll send you them both.\n\nNetwork. Yep. Office on network. Oh, it just comes back on the Internet connection. Mhmm.\n\nYeah. It just says Wi Fi connection TV link zero zero two one. Please select an Internet connection method. Wired connected connection, and just Wi Fi connection. Alright.\n\nSystems. So I'm going into systems. Right? Because well, there's, like, language, location, time. Yeah.\n\nLocation. Board broadcast country Australia postcode. I haven't done a postcode yet. LG serve service country Australia, web allocation settings in Sydney. And I should have the postcode because it seems like it's all in Australia.\n\nYou know what I mean? All tough. Yep. Yep. Seems good.\n\nYeah. System. There's language, location, time and timer, safety, additional settings, or reset. Reset the settings? Yep.\n\nThis actually cannot be under you. So, basically, it says it'll reset all the apps that I've installed and stuff. Maybe I'll have to do that. You know what I mean? Yeah.\n\nYeah. I was I'll just reset the whole thing so it might and then the TV might go back to Australia. You know what I mean? And all the apps. Yeah.\n\nYeah. Alright. Alright. Maybe the may may maybe it's just the TV at the moment. It hasn't recognized for you.\n\nYeah. So I'll just reset the whole thing. But all good, man. Thank you. Thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.038117654621601105},{"text":"I'm just being I'm calling you guys.","start":4.88,"end":6.72,"sentiment":"neutral","sentiment_score":0.03450509373630796},{"text":"My Internet hasn't been working lately, and I called you no.","start":6.72,"end":12.415,"sentiment":"neutral","sentiment_score":-0.188620348545638},{"text":"No Internet at all.","start":12.415,"end":13.375,"sentiment":"neutral","sentiment_score":-0.31937766820192337},{"text":"I I because, you know, there was the issue with the IP.","start":13.375,"end":16.335,"sentiment":"neutral","sentiment_score":-0.2023658019800981}],"sentiment":"neutral","sentiment_score":-0.15717345199414662,"num_words":35,"start":3.36,"end":16.335},{"sentences":[{"text":"The location was somewhere else.","start":16.335,"end":18.035,"sentiment":"neutral","sentiment_score":-0.21244827508926392},{"text":"It wasn't in Australia.","start":18.175,"end":19.395,"sentiment":"neutral","sentiment_score":-0.1353648044168949},{"text":"Right?","start":19.455,"end":19.955,"sentiment":"neutral","sentiment_score":-0.04423351213335991},{"text":"Yeah.","start":24.015,"end":24.515,"sentiment":"neutral","sentiment_score":0.016926033422350883},{"text":"Tony.","start":27.76,"end":28.26,"sentiment":"neutral","sentiment_score":0.011359789408743382}],"sentiment":"neutral","sentiment_score":-0.13497069020134708,"num_words":12,"start":16.335,"end":28.26},{"sentences":[{"text":"Yeah.","start":35.04,"end":35.28,"sentiment":"neutral","sentiment_score":0.011588853783905506},{"text":"Yeah.","start":35.28,"end":35.78,"sentiment":"neutral","sentiment_score":0.010033355094492435},{"text":"717 Slash 21 Meredith Street, Lansdowne.","start":36.56,"end":40.18,"sentiment":"neutral","sentiment_score":0.011415842377270261},{"text":"No.","start":49.205,"end":49.445,"sentiment":"neutral","sentiment_score":-0.1302710473537445},{"text":"Of course, I'm I resetted the modem, and after that, I just yeah.","start":49.445,"end":55.37,"sentiment":"neutral","sentiment_score":-0.08223719121171878}],"sentiment":"neutral","sentiment_score":-0.05041987590745769,"num_words":22,"start":35.04,"end":55.37},{"sentences":[{"text":"Yeah.","start":55.37,"end":55.69,"sentiment":"neutral","sentiment_score":-0.03769782930612564},{"text":"At the back.","start":55.69,"end":56.59,"sentiment":"neutral","sentiment_score":-0.05773635705312093},{"text":"Yeah.","start":59.29,"end":59.69,"sentiment":"neutral","sentiment_score":-0.15153372287750244},{"text":"That's what I mean.","start":59.69,"end":60.489998,"sentiment":"neutral","sentiment_score":-0.15335742384195328},{"text":"So yeah.","start":60.489998,"end":64.729996,"sentiment":"neutral","sentiment_score":-0.1114560067653656}],"sentiment":"neutral","sentiment_score":-0.10898021202195775,"num_words":11,"start":55.37,"end":64.729996},{"sentences":[{"text":"Because I was like obviously, yeah.","start":64.729996,"end":67.475,"sentiment":"neutral","sentiment_score":-0.0401869701842467},{"text":"I'm at home at the moment.","start":67.475,"end":68.695,"sentiment":"neutral","sentiment_score":-0.0362231827651461},{"text":"No.","start":70.835,"end":70.91499,"sentiment":"neutral","sentiment_score":-0.1820652186870575},{"text":"I don't have a laptop.","start":70.91499,"end":71.515,"sentiment":"neutral","sentiment_score":-0.15641702711582184},{"text":"I only got a phone, man.","start":71.515,"end":73.015,"sentiment":"neutral","sentiment_score":-0.1321361946562926}],"sentiment":"neutral","sentiment_score":-0.09230951832917829,"num_words":24,"start":64.729996,"end":73.015},{"sentences":[{"text":"No.","start":76.915,"end":77.395,"sentiment":"neutral","sentiment_score":-0.21507415175437927},{"text":"I'm I don't do computer work.","start":77.395,"end":79.095,"sentiment":"neutral","sentiment_score":-0.1867795636256536},{"text":"I don't do computer work.","start":79.86,"end":81.14,"sentiment":"neutral","sentiment_score":-0.14277998656034468},{"text":"I I do logistics.","start":81.14,"end":82.2,"sentiment":"neutral","sentiment_score":-0.07895161956548691},{"text":"Team Global Express.","start":85.619995,"end":86.759995,"sentiment":"neutral","sentiment_score":0.025046926612655323}],"sentiment":"neutral","sentiment_score":-0.12054300867021084,"num_words":19,"start":76.915,"end":86.759995},{"sentences":[{"text":"TGE.","start":88.899994,"end":89.399994,"sentiment":"positive","sentiment_score":0.3377074897289276},{"text":"Yeah.","start":90.18,"end":90.68,"sentiment":"neutral","sentiment_score":0.03010832518339157},{"text":"The new Wi Fi name.","start":100.805,"end":102.424995,"sentiment":"neutral","sentiment_score":-0.03904644548892975},{"text":"I'll have a look now.","start":113.57,"end":114.450005,"sentiment":"neutral","sentiment_score":0.09081183671951294},{"text":"I'll have a look now.","start":114.450005,"end":115.43,"sentiment":"neutral","sentiment_score":0.10016026943922043}],"sentiment":"neutral","sentiment_score":0.0663202422506669,"num_words":17,"start":88.899994,"end":115.43},{"sentences":[{"text":"Alright.","start":118.61,"end":118.850006,"sentiment":"neutral","sentiment_score":0.05875616520643234},{"text":"Just give me one second.","start":118.850006,"end":120.15,"sentiment":"neutral","sentiment_score":0.04040537178516388},{"text":"Alright.","start":124.905,"end":125.405,"sentiment":"neutral","sentiment_score":0.019499287009239197},{"text":"Do I need to turn off the router or not?","start":126.105,"end":128.445,"sentiment":"neutral","sentiment_score":-0.012761312536895275},{"text":"It's on, but yeah.","start":129.145,"end":130.445,"sentiment":"neutral","sentiment_score":-0.013262668857350945}],"sentiment":"neutral","sentiment_score":0.004743738587768305,"num_words":21,"start":118.61,"end":130.445},{"sentences":[{"text":"Yep.","start":134.905,"end":135.405,"sentiment":"neutral","sentiment_score":0.04186301678419113},{"text":"Yep.","start":136.905,"end":137.405,"sentiment":"neutral","sentiment_score":0.12394170463085176},{"text":"Yeah.","start":140.97,"end":141.29001,"sentiment":"neutral","sentiment_score":0.09394635260105132},{"text":"Yeah.","start":141.29001,"end":141.61,"sentiment":"neutral","sentiment_score":0.04591266065835953},{"text":"No worries.","start":141.61,"end":142.09,"sentiment":"neutral","sentiment_score":0.07026493549346924}],"sentiment":"neutral","sentiment_score":0.07436560094356537,"num_words":6,"start":134.905,"end":142.09},{"sentences":[{"text":"Just just send me yeah.","start":142.09,"end":143.21,"sentiment":"neutral","sentiment_score":0.06644967868924141},{"text":"Just send me the number.","start":143.21,"end":144.35,"sentiment":"neutral","sentiment_score":0.047900385409593585},{"text":"One second.","start":147.61,"end":148.35,"sentiment":"neutral","sentiment_score":0.020426087081432343},{"text":"0403763 774.","start":148.73,"end":160.665,"sentiment":"neutral","sentiment_score":0.01831476204097271},{"text":"Alright.","start":160.665,"end":160.985,"sentiment":"neutral","sentiment_score":0.11101603507995604}],"sentiment":"neutral","sentiment_score":0.05068320358792941,"num_words":15,"start":142.09,"end":160.985},{"sentences":[{"text":"Got it.","start":160.985,"end":161.465,"sentiment":"neutral","sentiment_score":0.13240958750247955},{"text":"And I'll message you.","start":161.465,"end":162.765,"sentiment":"neutral","sentiment_score":0.08778111822903156},{"text":"Alright.","start":165.465,"end":165.965,"sentiment":"neutral","sentiment_score":0.2889171242713928},{"text":"Yeah.","start":182.45,"end":182.95,"sentiment":"neutral","sentiment_score":0.08278948813676834},{"text":"Yeah.","start":183.77501,"end":184.27501,"sentiment":"neutral","sentiment_score":0.010839288122951984}],"sentiment":"neutral","sentiment_score":0.11094328316135539,"num_words":9,"start":160.985,"end":184.27501},{"sentences":[{"text":"But no.","start":189.335,"end":195.295,"sentiment":"neutral","sentiment_score":-0.17883168160915375},{"text":"I just got I just got annoyed because it wasn't working.","start":195.295,"end":198.75,"sentiment":"negative","sentiment_score":-0.4240895834836093},{"text":"So I was like, you know, I'm just gonna reset it because you did you guys can send a couple email emails to me and say it's working.","start":198.75,"end":205.01,"sentiment":"neutral","sentiment_score":-0.16660449015242712},{"text":"And then I kept turning on my TV, and then it was just, like, in the IP of, like, America or something.","start":205.23,"end":210.05,"sentiment":"neutral","sentiment_score":-0.2750076753172008},{"text":"That's why it was because I I've been called yep.","start":218.855,"end":221.515,"sentiment":"neutral","sentiment_score":-0.017115662805736065}],"sentiment":"neutral","sentiment_score":-0.21793013686084584,"num_words":73,"start":189.335,"end":221.515},{"sentences":[{"text":"This is from the which one's that?","start":224.13,"end":238.53,"sentiment":"neutral","sentiment_score":-0.05333846075726407},{"text":"PP Links?","start":238.53,"end":239.445,"sentiment":"neutral","sentiment_score":-0.00345911318436265},{"text":"Okay.","start":247.125,"end":247.52501,"sentiment":"neutral","sentiment_score":0.009636813774704931},{"text":"Yeah.","start":247.52501,"end":247.68501,"sentiment":"neutral","sentiment_score":0.006901790387928486},{"text":"Yeah.","start":247.68501,"end":248.18501,"sentiment":"neutral","sentiment_score":0.0034840540029108524}],"sentiment":"neutral","sentiment_score":-0.030022066125335794,"num_words":12,"start":224.13,"end":248.18501},{"sentences":[{"text":"Just give me one yeah.","start":248.645,"end":250.16501,"sentiment":"neutral","sentiment_score":-0.009626195766031742},{"text":"Just yeah.","start":250.16501,"end":250.565,"sentiment":"neutral","sentiment_score":-0.018693414516746998},{"text":"Yeah.","start":250.565,"end":250.80501,"sentiment":"neutral","sentiment_score":-0.016091756522655487},{"text":"I'm I'm reconnected to it, but it's not like it says no connection to the 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mean?","start":261.74,"end":262.72,"sentiment":"neutral","sentiment_score":-0.08549210727214814},{"text":"Yep.","start":263.98,"end":264.48,"sentiment":"neutral","sentiment_score":-0.011381508782505987},{"text":"Yep.","start":268.22,"end":268.72,"sentiment":"neutral","sentiment_score":0.034427709877491}],"sentiment":"neutral","sentiment_score":-0.1150192960889803,"num_words":18,"start":259.41998,"end":268.72},{"sentences":[{"text":"I like Chrome's that Google thing.","start":272.345,"end":274.02502,"sentiment":"neutral","sentiment_score":0.12405347203214963},{"text":"Yeah?","start":274.02502,"end":274.52502,"sentiment":"neutral","sentiment_score":0.040218353271484375},{"text":"Let me see.","start":276.74503,"end":277.70502,"sentiment":"neutral","sentiment_score":0.05124239747722944},{"text":"I think I have it.","start":277.70502,"end":279.005,"sentiment":"neutral","sentiment_score":0.059374842792749405},{"text":"Alright.","start":279.625,"end":279.86502,"sentiment":"neutral","sentiment_score":0.07796116918325424}],"sentiment":"neutral","sentiment_score":0.08206886006519198,"num_words":16,"start":272.345,"end":279.86502},{"sentences":[{"text":"If not, I'll just download it.","start":279.86502,"end":281.565,"sentiment":"neutral","sentiment_score":0.05499572493135929},{"text":"Google.","start":286.44,"end":286.76,"sentiment":"neutral","sentiment_score":0.04707077890634537},{"text":"Is Google right?","start":286.76,"end":288.06,"sentiment":"neutral","sentiment_score":0.04784897590676943},{"text":"Google.","start":295.24,"end":295.74,"sentiment":"neutral","sentiment_score":0.046417757868766785},{"text":"Let me see if I have it.","start":301.83502,"end":303.215,"sentiment":"neutral","sentiment_score":0.05166516825556755}],"sentiment":"neutral","sentiment_score":0.051592555104030505,"num_words":18,"start":279.86502,"end":303.215},{"sentences":[{"text":"Oh, yeah.","start":305.435,"end":305.915,"sentiment":"neutral","sentiment_score":0.09792852774262428},{"text":"I do.","start":305.915,"end":306.155,"sentiment":"neutral","sentiment_score":0.1316092610359192},{"text":"I do, actually.","start":306.155,"end":306.975,"sentiment":"neutral","sentiment_score":0.1397055834531784},{"text":"Yep.","start":307.995,"end":308.315,"sentiment":"neutral","sentiment_score":0.12009631097316742},{"text":"I'm on 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tplinkwifi.net.","start":351.67502,"end":354.155,"sentiment":"neutral","sentiment_score":0.030176903121173382},{"text":"Right?","start":354.155,"end":354.655,"sentiment":"neutral","sentiment_score":0.03380124643445015},{"text":"Alright.","start":355.83502,"end":356.33502,"sentiment":"neutral","sentiment_score":0.07340122759342194},{"text":"And I'm I'm on this page.","start":357.035,"end":358.23502,"sentiment":"neutral","sentiment_score":0.04581052499512831}],"sentiment":"neutral","sentiment_score":0.04389575377783992,"num_words":11,"start":351.355,"end":358.23502},{"sentences":[{"text":"It says solution one, solution two.","start":358.23502,"end":360.495,"sentiment":"neutral","sentiment_score":0.026891394518315792},{"text":"Is that correct?","start":361.67502,"end":362.575,"sentiment":"neutral","sentiment_score":0.025518889849384625},{"text":"It looks like you ain't connected to TP Link network.","start":364.09,"end":367.06998,"sentiment":"neutral","sentiment_score":-0.1986314222216606},{"text":"I'll send you it.","start":370.41,"end":375.61,"sentiment":"neutral","sentiment_score":-0.0033277426846325397},{"text":"One second.","start":375.61,"end":376.43,"sentiment":"neutral","sentiment_score":-0.005179113708436489}],"sentiment":"neutral","sentiment_score":-0.07088313534855843,"num_words":25,"start":358.23502,"end":376.43},{"sentences":[{"text":"Is that correct?","start":394.01,"end":395.94998,"sentiment":"neutral","sentiment_score":-0.003627537749707699},{"text":"So which one do I oh, yeah.","start":416.68,"end":422.12,"sentiment":"neutral","sentiment_score":-0.007650913803705147},{"text":"I see it.","start":422.12,"end":422.59998,"sentiment":"neutral","sentiment_score":0.009093411887685457},{"text":"The 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headphone.","start":561.27997,"end":562.66,"sentiment":"neutral","sentiment_score":-0.0238983154296875},{"text":"Pull it out.","start":563.36,"end":564.26,"sentiment":"neutral","sentiment_score":-0.05401418233911196}],"sentiment":"neutral","sentiment_score":-0.030992802375784285,"num_words":13,"start":557.27997,"end":564.26},{"sentences":[{"text":"Yeah.","start":579.02496,"end":579.52496,"sentiment":"neutral","sentiment_score":-0.06116534769535065},{"text":"Let me see.","start":579.665,"end":580.725,"sentiment":"neutral","sentiment_score":-0.04001931970318159},{"text":"I'm on the thing again.","start":581.26495,"end":582.64496,"sentiment":"neutral","sentiment_score":-0.014777906052768231},{"text":"Yep.","start":595.93,"end":596.17,"sentiment":"neutral","sentiment_score":0.016210850328207016},{"text":"Alright.","start":596.17,"end":596.57,"sentiment":"neutral","sentiment_score":0.02773270569741726}],"sentiment":"neutral","sentiment_score":-0.01919720736755566,"num_words":11,"start":579.02496,"end":596.57},{"sentences":[{"text":"Ten seconds.","start":596.57,"end":597.05,"sentiment":"neutral","sentiment_score":0.026460014283657074},{"text":"I'll put it back.","start":597.05,"end":598.005,"sentiment":"neutral","sentiment_score":-0.0019398631993681197},{"text":"Put it back on.","start":604.725,"end":605.78503,"sentiment":"neutral","sentiment_score":0.013781031128019094},{"text":"It's back on.","start":608.645,"end":609.865,"sentiment":"neutral","sentiment_score":0.014593150466680527},{"text":"It's it's a blue 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working, and then still wasn't working.","start":842.75,"end":844.51495,"sentiment":"neutral","sentiment_score":-0.3029212100165231},{"text":"I'm like, just screw this.","start":844.51495,"end":845.475,"sentiment":"negative","sentiment_score":-0.5765174031257629},{"text":"I'm gonna reset the thingy, and then, yeah, screwed it all up.","start":845.475,"end":848.45496,"sentiment":"negative","sentiment_score":-0.4247298588355382}],"sentiment":"negative","sentiment_score":-0.38308406514780863,"num_words":28,"start":842.11,"end":848.45496},{"sentences":[{"text":"Yeah.","start":850.355,"end":850.855,"sentiment":"neutral","sentiment_score":-0.15687048435211182},{"text":"Just to watch a soccer game.","start":851.075,"end":852.695,"sentiment":"neutral","sentiment_score":-0.15305113544066748},{"text":"Yeah.","start":853.075,"end":853.315,"sentiment":"neutral","sentiment_score":-0.09060274809598924},{"text":"But, yeah, it's still spinning 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yeah, it's still going in circles there, TP Link o two two one.","start":903.335,"end":908.235,"sentiment":"neutral","sentiment_score":0.03774114511907101},{"text":"Do you want me to, like, forget the network and connect it again?","start":911.09503,"end":913.815,"sentiment":"neutral","sentiment_score":0.0034947992803958747},{"text":"Or I'll do that again and just do the password again.","start":913.815,"end":918.315,"sentiment":"neutral","sentiment_score":0.0627323378893462},{"text":"Yeah.","start":918.87,"end":919.37,"sentiment":"neutral","sentiment_score":0.07022575289011002},{"text":"It's still blue.","start":929.91,"end":930.81,"sentiment":"neutral","sentiment_score":-0.015279515335957209}],"sentiment":"neutral","sentiment_score":0.03067265109469493,"num_words":42,"start":903.335,"end":930.81},{"sentences":[{"text":"Even when I took even if I took the instant the yellow cable 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seconds.","start":1573.405,"end":1576.305,"sentiment":"neutral","sentiment_score":-0.3034635649787055},{"text":"Okay.","start":1597.71,"end":1598.21,"sentiment":"neutral","sentiment_score":0.024832744151353836}],"sentiment":"neutral","sentiment_score":-0.2270088558593257,"num_words":22,"start":1560.37,"end":1598.21},{"sentences":[{"text":"Yeah.","start":1600.11,"end":1600.575,"sentiment":"neutral","sentiment_score":0.02351185865700245},{"text":"So the the re alright.","start":1601.135,"end":1606.335,"sentiment":"neutral","sentiment_score":-0.08383452128618955},{"text":"I'll just reset the whole modem 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side.","start":2123.49,"end":2128.87,"sentiment":"neutral","sentiment_score":0.01987761662652095}],"sentiment":"neutral","sentiment_score":0.021211571382501952,"num_words":26,"start":2113.6448,"end":2128.87},{"sentences":[{"text":"No.","start":2131.205,"end":2131.365,"sentiment":"neutral","sentiment_score":-0.17797964811325073},{"text":"I don't see it, man.","start":2131.365,"end":2132.405,"sentiment":"neutral","sentiment_score":-0.18721490055322648},{"text":"Wait.","start":2132.405,"end":2132.905,"sentiment":"neutral","sentiment_score":-0.05046020448207855},{"text":"I'll send you.","start":2138.165,"end":2139.225,"sentiment":"neutral","sentiment_score":0.031634957840045295},{"text":"Send us a text message.","start":2154.0698,"end":2155.45,"sentiment":"neutral","sentiment_score":-0.01844485066831112}],"sentiment":"neutral","sentiment_score":-0.07745558234552542,"num_words":15,"start":2131.205,"end":2155.45},{"sentences":[{"text":"Alright.","start":2168.7551,"end":2169.075,"sentiment":"neutral","sentiment_score":0.0432557538151741},{"text":"Let me see.","start":2169.075,"end":2169.895,"sentiment":"neutral","sentiment_score":0.03370290249586105},{"text":"I'll go back on current dynamic IP.","start":2170.5999,"end":2172.8599,"sentiment":"neutral","sentiment_score":0.030842462288481847},{"text":"It says what's that?","start":2173.56,"end":2177.18,"sentiment":"neutral","sentiment_score":0.022305027581751347},{"text":"Oh, yeah.","start":2181.0,"end":2181.32,"sentiment":"neutral","sentiment_score":0.0375476349145174}],"sentiment":"neutral","sentiment_score":0.030857475145774728,"num_words":17,"start":2168.7551,"end":2181.32},{"sentences":[{"text":"Yeah.","start":2181.32,"end":2181.4,"sentiment":"neutral","sentiment_score":0.03697197511792183},{"text":"Yeah.","start":2181.4,"end":2181.48,"sentiment":"neutral","sentiment_score":0.034897904843091965},{"text":"I see that.","start":2181.48,"end":2181.96,"sentiment":"neutral","sentiment_score":0.034111221631368004},{"text":"I see the third one.","start":2181.96,"end":2182.92,"sentiment":"neutral","sentiment_score":0.027555424720048904},{"text":"Yeah?","start":2182.92,"end":2183.415,"sentiment":"neutral","sentiment_score":0.0278451107442379}],"sentiment":"neutral","sentiment_score":0.03089325265450911,"num_words":11,"start":2181.32,"end":2183.415},{"sentences":[{"text":"Oh, yeah.","start":2189.895,"end":2190.215,"sentiment":"neutral","sentiment_score":0.03193515166640282},{"text":"I see it.","start":2190.215,"end":2191.115,"sentiment":"neutral","sentiment_score":0.028540634860595066},{"text":"Yeah.","start":2193.895,"end":2194.395,"sentiment":"neutral","sentiment_score":0.04432617872953415},{"text":"Yep.","start":2196.5352,"end":2197.0352,"sentiment":"neutral","sentiment_score":0.09822218120098114},{"text":"Yep.","start":2201.16,"end":2201.66,"sentiment":"neutral","sentiment_score":0.04501056671142578}],"sentiment":"neutral","sentiment_score":0.04213139181956649,"num_words":8,"start":2189.895,"end":2201.66},{"sentences":[{"text":"Yep.","start":2205.48,"end":2205.98,"sentiment":"neutral","sentiment_score":0.04332810640335083},{"text":"Yep.","start":2252.125,"end":2252.625,"sentiment":"neutral","sentiment_score":0.0484236553311348},{"text":"Yeah.","start":2254.3499,"end":2254.8499,"sentiment":"neutral","sentiment_score":0.0785733163356781},{"text":"Alright.","start":2260.27,"end":2260.77,"sentiment":"neutral","sentiment_score":0.11573921889066696},{"text":"Mhmm.","start":2266.91,"end":2267.23,"sentiment":"neutral","sentiment_score":-0.03965120390057564}],"sentiment":"neutral","sentiment_score":0.04928261861205101,"num_words":5,"start":2205.48,"end":2267.23},{"sentences":[{"text":"Okay.","start":2267.23,"end":2267.73,"sentiment":"neutral","sentiment_score":-0.018427975475788116},{"text":"Copy.","start":2268.485,"end":2268.985,"sentiment":"neutral","sentiment_score":-0.13712303340435028},{"text":"And one of the crimes.","start":2275.445,"end":2276.825,"sentiment":"neutral","sentiment_score":-0.1995025545358658},{"text":"I'll put the possibly in.","start":2280.805,"end":2282.585,"sentiment":"neutral","sentiment_score":-0.1552878051996231},{"text":"Yep.","start":2287.57,"end":2288.07,"sentiment":"neutral","sentiment_score":0.06751737743616104}],"sentiment":"neutral","sentiment_score":-0.1432296484708786,"num_words":13,"start":2267.23,"end":2288.07},{"sentences":[{"text":"Okay.","start":2290.53,"end":2291.01,"sentiment":"neutral","sentiment_score":0.08977328985929489},{"text":"So it's Air yep.","start":2291.01,"end":2295.35,"sentiment":"neutral","sentiment_score":0.10303828958421946},{"text":"So it's AHope.","start":2295.49,"end":2299.995,"sentiment":"positive","sentiment_score":0.36993592977523804},{"text":"I'll send you a screenshot.","start":2314.0398,"end":2315.26,"sentiment":"neutral","sentiment_score":0.3150224030017853},{"text":"Let's see if it's correct.","start":2317.16,"end":2318.46,"sentiment":"neutral","sentiment_score":0.16037619411945342}],"sentiment":"neutral","sentiment_score":0.22159595684044892,"num_words":18,"start":2290.53,"end":2318.46},{"sentences":[{"text":"Let me see.","start":2358.895,"end":2359.955,"sentiment":"neutral","sentiment_score":0.018269980947176617},{"text":"It's called a next.","start":2361.5352,"end":2362.675,"sentiment":"neutral","sentiment_score":0.015811112243682146},{"text":"Yep.","start":2365.135,"end":2365.6152,"sentiment":"neutral","sentiment_score":0.03886130452156067},{"text":"Next.","start":2365.6152,"end":2366.1152,"sentiment":"neutral","sentiment_score":0.02302449196577072},{"text":"Alright.","start":2370.8699,"end":2371.27,"sentiment":"neutral","sentiment_score":0.04735643416643143}],"sentiment":"neutral","sentiment_score":0.022729662247002125,"num_words":10,"start":2358.895,"end":2371.27},{"sentences":[{"text":"It says TP Link zero two two and the password of the, you know, the YU2D, whatever, the password of the No.","start":2371.27,"end":2384.525,"sentiment":"neutral","sentiment_score":0.01600636253980073},{"text":"It's already in.","start":2384.525,"end":2387.405,"sentiment":"neutral","sentiment_score":-0.06214828851322333},{"text":"I'll go next.","start":2387.405,"end":2388.385,"sentiment":"neutral","sentiment_score":-0.008932413843770822},{"text":"Internet lock connected.","start":2392.525,"end":2393.9849,"sentiment":"neutral","sentiment_score":-0.02556699017683665},{"text":"Please check it if the okay.","start":2394.205,"end":2396.9702,"sentiment":"neutral","sentiment_score":-0.022541646845638752}],"sentiment":"neutral","sentiment_score":-0.0019744049405326716,"num_words":37,"start":2371.27,"end":2396.9702},{"sentences":[{"text":"Shit.","start":2398.31,"end":2398.81,"sentiment":"neutral","sentiment_score":-0.0916660875082016},{"text":"We forgot to put it in.","start":2401.03,"end":2402.57,"sentiment":"neutral","sentiment_score":-0.1386952338119348},{"text":"Doesn't matter which way it goes.","start":2402.87,"end":2404.2302,"sentiment":"neutral","sentiment_score":-0.09328560282786687},{"text":"Right?","start":2404.2302,"end":2404.7302,"sentiment":"neutral","sentiment_score":-0.05474134534597397},{"text":"They're both the same phone.","start":2405.4302,"end":2406.7302,"sentiment":"neutral","sentiment_score":-0.075660602748394}],"sentiment":"neutral","sentiment_score":-0.10087344560183976,"num_words":19,"start":2398.31,"end":2406.7302},{"sentences":[{"text":"Alright.","start":2414.055,"end":2414.455,"sentiment":"neutral","sentiment_score":0.005845468491315842},{"text":"There's the clip.","start":2414.455,"end":2415.595,"sentiment":"neutral","sentiment_score":0.009342176218827566},{"text":"I click it to here.","start":2416.135,"end":2417.435,"sentiment":"neutral","sentiment_score":0.020101293921470642},{"text":"Alright.","start":2420.78,"end":2420.94,"sentiment":"neutral","sentiment_score":0.04170791432261467},{"text":"Now the light's flashing.","start":2420.94,"end":2421.9,"sentiment":"neutral","sentiment_score":0.01090013119392097}],"sentiment":"neutral","sentiment_score":0.015691921846675023,"num_words":14,"start":2414.055,"end":2421.9},{"sentences":[{"text":"The green light's flashing.","start":2421.9,"end":2425.94,"sentiment":"neutral","sentiment_score":0.025168496649712324},{"text":"Alright.","start":2426.6199,"end":2427.1199,"sentiment":"neutral","sentiment_score":0.016709230840206146},{"text":"So do I wait?","start":2427.98,"end":2428.78,"sentiment":"neutral","sentiment_score":-0.0786068756133318},{"text":"Or do I go try again?","start":2428.78,"end":2429.98,"sentiment":"neutral","sentiment_score":-0.11794283861915271},{"text":"It says try again.","start":2429.98,"end":2431.1199,"sentiment":"neutral","sentiment_score":-0.16266106441617012}],"sentiment":"neutral","sentiment_score":-0.08186029338915098,"num_words":19,"start":2421.9,"end":2431.1199},{"sentences":[{"text":"Okay.","start":2434.06,"end":2434.56,"sentiment":"neutral","sentiment_score":0.029053160920739177},{"text":"Alright.","start":2442.555,"end":2442.955,"sentiment":"neutral","sentiment_score":0.07554502785205841},{"text":"Let me see.","start":2442.955,"end":2443.755,"sentiment":"neutral","sentiment_score":0.06254122530420621},{"text":"YouTube.","start":2443.755,"end":2444.255,"sentiment":"neutral","sentiment_score":0.06419458240270615},{"text":"YouTube.","start":2444.315,"end":2444.795,"sentiment":"neutral","sentiment_score":0.0479433573782444}],"sentiment":"neutral","sentiment_score":0.05776568635233811,"num_words":7,"start":2434.06,"end":2444.795},{"sentences":[{"text":"YouTube.","start":2444.795,"end":2445.295,"sentiment":"neutral","sentiment_score":0.04997609555721283},{"text":"YouTube.","start":2446.635,"end":2447.135,"sentiment":"neutral","sentiment_score":0.05672958865761757},{"text":"And let me see if, like, a video works.","start":2449.2102,"end":2451.37,"sentiment":"neutral","sentiment_score":0.1094645005133417},{"text":"Alright.","start":2451.37,"end":2451.87,"sentiment":"neutral","sentiment_score":0.1230851262807846},{"text":"Oh, it's yeah.","start":2453.4502,"end":2455.85,"sentiment":"neutral","sentiment_score":0.2870410482088725}],"sentiment":"neutral","sentiment_score":0.13840629731615384,"num_words":15,"start":2444.795,"end":2455.85},{"sentences":[{"text":"It's working, I think.","start":2455.85,"end":2456.99,"sentiment":"positive","sentiment_score":0.3879547715187073},{"text":"Yeah.","start":2457.61,"end":2458.11,"sentiment":"neutral","sentiment_score":0.16130244731903076},{"text":"Yeah.","start":2462.0652,"end":2462.5652,"sentiment":"neutral","sentiment_score":0.07877025008201599},{"text":"Give me one second.","start":2462.705,"end":2463.345,"sentiment":"neutral","sentiment_score":0.09214127250015736},{"text":"Let me see if it's working.","start":2463.345,"end":2464.3052,"sentiment":"neutral","sentiment_score":0.1143716350197792}],"sentiment":"neutral","sentiment_score":0.17791791772469878,"num_words":16,"start":2455.85,"end":2464.3052},{"sentences":[{"text":"Yeah.","start":2464.3052,"end":2464.465,"sentiment":"neutral","sentiment_score":0.23432426154613495},{"text":"It's actually working.","start":2464.465,"end":2465.5251,"sentiment":"neutral","sentiment_score":0.3055174648761749},{"text":"Oh, I'm not current again.","start":2468.465,"end":2469.845,"sentiment":"neutral","sentiment_score":-0.18969062864780425},{"text":"So where am I putting this?","start":2480.68,"end":2481.72,"sentiment":"neutral","sentiment_score":0.002100020026167234},{"text":"Is this on the TP Link Wi Fi?","start":2481.72,"end":2483.56,"sentiment":"neutral","sentiment_score":-0.0010211496846750379}],"sentiment":"neutral","sentiment_score":0.008993671113706154,"num_words":23,"start":2464.3052,"end":2483.56},{"sentences":[{"text":"Am I still on this page on my iPad?","start":2483.56,"end":2485.42,"sentiment":"neutral","sentiment_score":-0.05526380861798922},{"text":"Okay.","start":2487.6401,"end":2488.04,"sentiment":"neutral","sentiment_score":0.023834973573684692},{"text":"So I've got another tab.","start":2488.04,"end":2489.48,"sentiment":"neutral","sentiment_score":0.01973578631877899},{"text":"Right?","start":2489.48,"end":2489.955,"sentiment":"neutral","sentiment_score":0.018222181126475338},{"text":"Open another tab and just search Google or type URL.","start":2491.875,"end":2494.855,"sentiment":"neutral","sentiment_score":0.024613210931420326}],"sentiment":"neutral","sentiment_score":-0.004250233921294029,"num_words":26,"start":2483.56,"end":2494.855},{"sentences":[{"text":"Right?","start":2494.915,"end":2495.415,"sentiment":"neutral","sentiment_score":0.04839154705405235},{"text":"Alright.","start":2501.635,"end":2502.135,"sentiment":"neutral","sentiment_score":0.061980973929166794},{"text":"Is it speedtest.net?","start":2502.7898,"end":2504.41,"sentiment":"neutral","sentiment_score":0.052041431268056236},{"text":"Oh, so I'll just click on this link.","start":2507.67,"end":2510.17,"sentiment":"neutral","sentiment_score":0.06971707381308079},{"text":"Alright.","start":2512.7898,"end":2513.2898,"sentiment":"neutral","sentiment_score":0.14592766761779785}],"sentiment":"neutral","sentiment_score":0.06929721949355942,"num_words":14,"start":2494.915,"end":2513.2898},{"sentences":[{"text":"Speedtest.","start":2514.3098,"end":2515.065,"sentiment":"neutral","sentiment_score":0.148275226354599},{"text":"Okay.","start":2518.185,"end":2518.685,"sentiment":"neutral","sentiment_score":0.10379721969366074},{"text":"Alright.","start":2522.7449,"end":2523.065,"sentiment":"neutral","sentiment_score":0.08334597200155258},{"text":"Give me one second.","start":2523.065,"end":2524.4448,"sentiment":"neutral","sentiment_score":0.06588142085820436},{"text":"Alright.","start":2531.52,"end":2532.0,"sentiment":"neutral","sentiment_score":0.08811308443546295}],"sentiment":"neutral","sentiment_score":0.08588214823976159,"num_words":8,"start":2514.3098,"end":2532.0},{"sentences":[{"text":"So it says go speed test go.","start":2532.0,"end":2535.1401,"sentiment":"neutral","sentiment_score":0.08420372168932642},{"text":"Edtel Austria.","start":2535.6802,"end":2536.82,"sentiment":"neutral","sentiment_score":0.04745537228882313},{"text":"I'll go.","start":2537.04,"end":2537.78,"sentiment":"neutral","sentiment_score":0.06945895031094551},{"text":"Okay.","start":2538.8801,"end":2539.3801,"sentiment":"neutral","sentiment_score":0.06117885187268257},{"text":"So it is at around 48 to 50.","start":2544.265,"end":2548.685,"sentiment":"neutral","sentiment_score":0.016540205106139183}],"sentiment":"neutral","sentiment_score":0.050837759487330915,"num_words":20,"start":2532.0,"end":2548.685},{"sentences":[{"text":"I think I'm on the, like, the cheapest one, man.","start":2552.425,"end":2555.325,"sentiment":"neutral","sentiment_score":-0.13741909861564636},{"text":"Okay.","start":2559.7798,"end":2560.0999,"sentiment":"neutral","sentiment_score":0.04836405813694},{"text":"So it was it was going 48 to 50.","start":2560.0999,"end":2562.3599,"sentiment":"neutral","sentiment_score":0.036773388998376},{"text":"Yeah.","start":2564.5798,"end":2565.0798,"sentiment":"neutral","sentiment_score":0.26995229721069336},{"text":"It just went on some ads.","start":2569.2998,"end":2570.92,"sentiment":"neutral","sentiment_score":-0.09017552559574445}],"sentiment":"neutral","sentiment_score":-0.046887677162885666,"num_words":27,"start":2552.425,"end":2570.92},{"sentences":[{"text":"So I'll try I'm just gonna try oh, yeah.","start":2571.4448,"end":2572.9648,"sentiment":"neutral","sentiment_score":-0.033883319701999426},{"text":"See, TOT is on the top.","start":2572.9648,"end":2574.405,"sentiment":"neutral","sentiment_score":0.008292394302164515},{"text":"52.33 m b t s.","start":2574.405,"end":2578.9849,"sentiment":"neutral","sentiment_score":0.01776538137346506},{"text":"Okay.","start":2579.525,"end":2580.025,"sentiment":"neutral","sentiment_score":0.05589325726032257},{"text":"Yep.","start":2585.125,"end":2585.625,"sentiment":"neutral","sentiment_score":0.03593859821557999}],"sentiment":"neutral","sentiment_score":-0.0033880340528081765,"num_words":22,"start":2571.4448,"end":2585.625},{"sentences":[{"text":"It's just at the top.","start":2591.3901,"end":2595.29,"sentiment":"neutral","sentiment_score":0.015265171974897384},{"text":"How did you send it?","start":2597.6301,"end":2598.795,"sentiment":"neutral","sentiment_score":0.007628845237195492},{"text":"Alright.","start":2601.355,"end":2601.855,"sentiment":"neutral","sentiment_score":0.013423716649413109},{"text":"Text message.","start":2602.635,"end":2603.4348,"sentiment":"neutral","sentiment_score":0.0003302246332168579},{"text":"Still gonna send us a text message.","start":2603.4348,"end":2604.9548,"sentiment":"neutral","sentiment_score":-0.007513842412403652}],"sentiment":"neutral","sentiment_score":0.0037978677544742824,"num_words":20,"start":2591.3901,"end":2604.9548},{"sentences":[{"text":"Do I did he go no.","start":2604.9548,"end":2610.9548,"sentiment":"neutral","sentiment_score":-0.007141402922570705},{"text":"I I sent you the wrong one.","start":2610.9548,"end":2612.31,"sentiment":"neutral","sentiment_score":-0.034913448350770135},{"text":"Oh, oh, you got it.","start":2613.27,"end":2613.99,"sentiment":"neutral","sentiment_score":-0.001582547090947628},{"text":"You got it.","start":2613.99,"end":2614.31,"sentiment":"neutral","sentiment_score":0.013839269988238811},{"text":"You got it.","start":2614.31,"end":2615.1301,"sentiment":"neutral","sentiment_score":0.006532794175048669}],"sentiment":"neutral","sentiment_score":-0.009751629123153785,"num_words":24,"start":2604.9548,"end":2615.1301},{"sentences":[{"text":"Yeah.","start":2615.51,"end":2616.01,"sentiment":"neutral","sentiment_score":-0.0025535142049193382},{"text":"Yeah.","start":2620.07,"end":2620.57,"sentiment":"neutral","sentiment_score":-0.010577697306871414},{"text":"Okay.","start":2627.7449,"end":2628.2449,"sentiment":"neutral","sentiment_score":-0.024278417229652405},{"text":"Yeah.","start":2629.9849,"end":2630.4849,"sentiment":"neutral","sentiment_score":-0.01593141257762909},{"text":"Okay.","start":2632.2249,"end":2632.7249,"sentiment":"neutral","sentiment_score":-0.0025528455153107643}],"sentiment":"neutral","sentiment_score":-0.011178777366876603,"num_words":5,"start":2615.51,"end":2632.7249},{"sentences":[{"text":"Okay.","start":2632.785,"end":2633.025,"sentiment":"neutral","sentiment_score":-0.002773512154817581},{"text":"Okay.","start":2633.025,"end":2633.525,"sentiment":"neutral","sentiment_score":-0.003412705846130848},{"text":"Yeah.","start":2636.305,"end":2636.625,"sentiment":"neutral","sentiment_score":-0.008835878223180771},{"text":"It says NHL Australia, then it says try again.","start":2636.625,"end":2639.285,"sentiment":"neutral","sentiment_score":-0.02263928039206399},{"text":"No one knows Asia.","start":2645.48,"end":2646.6199,"sentiment":"neutral","sentiment_score":-0.028583750128746033}],"sentiment":"neutral","sentiment_score":-0.020819413766730577,"num_words":16,"start":2632.785,"end":2646.6199},{"sentences":[{"text":"Yeah.","start":2648.5999,"end":2649.0798,"sentiment":"neutral","sentiment_score":0.006585847586393356},{"text":"It says Super Australia.","start":2649.0798,"end":2650.38,"sentiment":"neutral","sentiment_score":0.00612764828838408},{"text":"Yeah.","start":2650.7598,"end":2651.16,"sentiment":"neutral","sentiment_score":0.010668853297829628},{"text":"I see that.","start":2651.16,"end":2652.0598,"sentiment":"neutral","sentiment_score":0.007557722739875317},{"text":"Yep.","start":2654.0398,"end":2654.3599,"sentiment":"neutral","sentiment_score":0.04747896641492843}],"sentiment":"neutral","sentiment_score":0.01119174286723137,"num_words":10,"start":2648.5999,"end":2654.3599},{"sentences":[{"text":"Correct.","start":2654.3599,"end":2654.8599,"sentiment":"neutral","sentiment_score":0.05893225222826004},{"text":"Okay.","start":2660.2551,"end":2660.7551,"sentiment":"neutral","sentiment_score":-0.014455572701990604},{"text":"Like Netflix, Stan.","start":2665.695,"end":2667.395,"sentiment":"neutral","sentiment_score":0.06675748775402705},{"text":"Yes.","start":2670.55,"end":2671.05,"sentiment":"neutral","sentiment_score":0.12257148325443268},{"text":"Oh, so I'll turn on my TV then.","start":2671.67,"end":2673.43,"sentiment":"neutral","sentiment_score":0.06771647930145264}],"sentiment":"neutral","sentiment_score":0.06493231860388603,"num_words":14,"start":2654.3599,"end":2673.43},{"sentences":[{"text":"Oh, actually, I've got Netflix on my phone.","start":2673.43,"end":2675.03,"sentiment":"neutral","sentiment_score":0.07468909258022904},{"text":"Let's see if it works.","start":2675.03,"end":2676.09,"sentiment":"neutral","sentiment_score":0.13615910410881044},{"text":"Because I'm using these on my TV.","start":2676.39,"end":2678.09,"sentiment":"neutral","sentiment_score":-0.015223065291398339},{"text":"Oh, oh, fuck.","start":2680.31,"end":2680.8699,"sentiment":"negative","sentiment_score":-0.4455500741799672},{"text":"Actually, I deleted it.","start":2680.8699,"end":2682.165,"sentiment":"negative","sentiment_score":-0.34963930398225784}],"sentiment":"neutral","sentiment_score":-0.05790594941936433,"num_words":27,"start":2673.43,"end":2682.165},{"sentences":[{"text":"I just I I gotta turn on my TV then.","start":2682.245,"end":2684.405,"sentiment":"neutral","sentiment_score":-0.14215630665421486},{"text":"Sorry, man.","start":2684.405,"end":2685.225,"sentiment":"neutral","sentiment_score":-0.196279376745224},{"text":"Yeah.","start":2694.69,"end":2694.8499,"sentiment":"neutral","sentiment_score":-0.007132265716791153},{"text":"Just let me check.","start":2694.8499,"end":2696.07,"sentiment":"neutral","sentiment_score":-0.037747208029031754},{"text":"Fuck.","start":2698.93,"end":2699.43,"sentiment":"negative","sentiment_score":-0.5237476229667664}],"sentiment":"neutral","sentiment_score":-0.13866614115734896,"num_words":18,"start":2682.245,"end":2699.43},{"sentences":[{"text":"So no.","start":2700.3699,"end":2705.89,"sentiment":"neutral","sentiment_score":-0.21926989406347275},{"text":"No.","start":2705.89,"end":2706.05,"sentiment":"neutral","sentiment_score":-0.25276774168014526},{"text":"No.","start":2706.05,"end":2706.3699,"sentiment":"neutral","sentiment_score":-0.22206398844718933},{"text":"It's but the thing is it's my missus account, so I don't know her password and shit.","start":2706.3699,"end":2710.565,"sentiment":"neutral","sentiment_score":-0.27036257175838246},{"text":"And and she's working.","start":2712.065,"end":2713.2651,"sentiment":"neutral","sentiment_score":-0.1022416427731514}],"sentiment":"neutral","sentiment_score":-0.2367400723695755,"num_words":25,"start":2700.3699,"end":2713.2651},{"sentences":[{"text":"So just let me yeah.","start":2713.2651,"end":2720.46,"sentiment":"neutral","sentiment_score":-0.11616960726678371},{"text":"I've gotta connect to the Internet thing first, I think, on my TV.","start":2720.46,"end":2723.76,"sentiment":"neutral","sentiment_score":-0.0055138762467182596},{"text":"I I was already connected, I think.","start":2723.82,"end":2725.52,"sentiment":"neutral","sentiment_score":-0.016161711354340826},{"text":"So you have to redo it again.","start":2728.3,"end":2729.9,"sentiment":"neutral","sentiment_score":-0.08838015156132835},{"text":"Yeah?","start":2729.9,"end":2730.4,"sentiment":"neutral","sentiment_score":-0.024175427854061127}],"sentiment":"neutral","sentiment_score":-0.04268172411530307,"num_words":33,"start":2713.2651,"end":2730.4},{"sentences":[{"text":"Yeah.","start":2738.225,"end":2738.725,"sentiment":"neutral","sentiment_score":-0.002328953705728054},{"text":"Oh, it still says TP Link.","start":2739.265,"end":2740.945,"sentiment":"neutral","sentiment_score":-0.035600289391974606},{"text":"It says Wi Fi connected TP Link on my phone, and it says it says connected to Internet.","start":2740.945,"end":2745.205,"sentiment":"neutral","sentiment_score":-0.05578498055951463},{"text":"Do I just leave it?","start":2745.8901,"end":2747.03,"sentiment":"neutral","sentiment_score":-0.046130715310573576},{"text":"Yeah.","start":2748.61,"end":2748.85,"sentiment":"neutral","sentiment_score":-0.009477315470576286}],"sentiment":"neutral","sentiment_score":-0.0471029429726543,"num_words":31,"start":2738.225,"end":2748.85},{"sentences":[{"text":"It's talking about my TV.","start":2748.85,"end":2749.81,"sentiment":"neutral","sentiment_score":-0.01124817058444023},{"text":"It's already connected to TP Link zero two two one.","start":2749.81,"end":2752.6301,"sentiment":"neutral","sentiment_score":-0.0006063828244805338},{"text":"Yeah.","start":2756.21,"end":2756.45,"sentiment":"neutral","sentiment_score":0.0378795862197876},{"text":"I put Netflix.","start":2756.45,"end":2757.27,"sentiment":"neutral","sentiment_score":0.019165266305208206},{"text":"I see it's in Australia.","start":2757.615,"end":2760.275,"sentiment":"neutral","sentiment_score":0.021055255830287934}],"sentiment":"neutral","sentiment_score":0.005764457629993558,"num_words":24,"start":2748.85,"end":2760.275},{"sentences":[{"text":"Alright.","start":2763.775,"end":2764.275,"sentiment":"neutral","sentiment_score":-0.011581934988498688},{"text":"Let me see.","start":2771.295,"end":2772.355,"sentiment":"neutral","sentiment_score":0.21704920629660288},{"text":"Because then usually how I can tell is because I've got on the movies and it says the top pick in whichever country.","start":2773.2998,"end":2778.92,"sentiment":"neutral","sentiment_score":0.14300664060789606},{"text":"And before that, it was saying top pick in The US.","start":2779.6199,"end":2783.0,"sentiment":"neutral","sentiment_score":0.06198042190887711},{"text":"It still says top pick top top 10 movies in The US today.","start":2783.22,"end":2786.92,"sentiment":"neutral","sentiment_score":0.10105651215865062}],"sentiment":"neutral","sentiment_score":0.11616152386162795,"num_words":51,"start":2763.775,"end":2786.92},{"sentences":[{"text":"It's meant to say Australia, isn't it?","start":2787.245,"end":2789.905,"sentiment":"neutral","sentiment_score":0.011222296128315585},{"text":"Yeah.","start":2794.4849,"end":2794.9849,"sentiment":"neutral","sentiment_score":-0.013491935096681118},{"text":"Well, I I can watch.","start":2799.565,"end":2800.5251,"sentiment":"neutral","sentiment_score":0.1417747914791107},{"text":"Yeah.","start":2800.5251,"end":2800.845,"sentiment":"neutral","sentiment_score":0.219387024641037},{"text":"I think I can.","start":2800.845,"end":2801.825,"sentiment":"neutral","sentiment_score":0.24472181126475334}],"sentiment":"neutral","sentiment_score":0.10956735360539621,"num_words":18,"start":2787.245,"end":2801.825},{"sentences":[{"text":"Let me see.","start":2802.48,"end":2803.22,"sentiment":"neutral","sentiment_score":0.04883217439055443},{"text":"Yeah.","start":2803.92,"end":2804.42,"sentiment":"neutral","sentiment_score":0.16919401288032532},{"text":"I think it works.","start":2804.88,"end":2806.02,"sentiment":"neutral","sentiment_score":0.2408316545188427},{"text":"Oh, the the the thing is the problem is is with Stan because, you know, Stan's only used in Australia.","start":2807.44,"end":2812.42,"sentiment":"neutral","sentiment_score":-0.18078265748918057},{"text":"Oh, sorry.","start":2816.16,"end":2816.56,"sentiment":"neutral","sentiment_score":-0.10103802755475044}],"sentiment":"neutral","sentiment_score":-0.08462373502552509,"num_words":30,"start":2802.48,"end":2816.56},{"sentences":[{"text":"Very sorry.","start":2816.56,"end":2817.22,"sentiment":"neutral","sentiment_score":-0.1331600546836853},{"text":"Yeah.","start":2821.735,"end":2821.8152,"sentiment":"neutral","sentiment_score":0.09811247885227203},{"text":"It's working.","start":2821.8152,"end":2822.5552,"sentiment":"neutral","sentiment_score":0.1318376623094082},{"text":"Yeah.","start":2825.0952,"end":2825.415,"sentiment":"neutral","sentiment_score":0.23447246849536896},{"text":"Netflix is working.","start":2825.415,"end":2826.5552,"sentiment":"neutral","sentiment_score":0.23618688186009726}],"sentiment":"neutral","sentiment_score":0.11538897868659762,"num_words":9,"start":2816.56,"end":2826.5552},{"sentences":[{"text":"Alright.","start":2827.3352,"end":2827.655,"sentiment":"neutral","sentiment_score":0.17161354422569275},{"text":"Just give me one second.","start":2827.655,"end":2828.5352,"sentiment":"neutral","sentiment_score":0.1173187479376793},{"text":"Just let me fast forward it.","start":2828.5352,"end":2830.235,"sentiment":"neutral","sentiment_score":0.10349554568529129},{"text":"Yeah.","start":2830.74,"end":2830.98,"sentiment":"neutral","sentiment_score":0.14570137858390808},{"text":"It's working.","start":2830.98,"end":2831.64,"sentiment":"neutral","sentiment_score":0.17789754271507263}],"sentiment":"neutral","sentiment_score":0.12537846813599268,"num_words":15,"start":2827.3352,"end":2831.64},{"sentences":[{"text":"Okay.","start":2835.62,"end":2836.02,"sentiment":"neutral","sentiment_score":0.04234340414404869},{"text":"I'll try Stan.","start":2836.02,"end":2837.08,"sentiment":"neutral","sentiment_score":0.03264899551868439},{"text":"Yeah.","start":2850.965,"end":2851.365,"sentiment":"neutral","sentiment_score":0.014435975812375546},{"text":"Yeah.","start":2851.365,"end":2851.445,"sentiment":"neutral","sentiment_score":0.01814297027885914},{"text":"I got it.","start":2851.445,"end":2851.845,"sentiment":"neutral","sentiment_score":0.03120946449538072}],"sentiment":"neutral","sentiment_score":0.029610858919719856,"num_words":9,"start":2835.62,"end":2851.845},{"sentences":[{"text":"I got it.","start":2851.845,"end":2852.2449,"sentiment":"neutral","sentiment_score":0.0009527833511432012},{"text":"So I'm a bit slow, man.","start":2852.2449,"end":2853.545,"sentiment":"neutral","sentiment_score":-0.2872067963083585},{"text":"No.","start":2854.965,"end":2855.125,"sentiment":"neutral","sentiment_score":-0.19673554599285129},{"text":"It's already it's already downloaded.","start":2855.125,"end":2856.725,"sentiment":"neutral","sentiment_score":-0.15356553196907044},{"text":"No.","start":2856.725,"end":2856.885,"sentiment":"neutral","sentiment_score":-0.22722730040550232}],"sentiment":"neutral","sentiment_score":-0.1820108083775267,"num_words":16,"start":2851.845,"end":2856.885},{"sentences":[{"text":"It says the stand is only available, not sure if it's this disable any unblockers, v VPNs, or pro proxies and try it again.","start":2856.885,"end":2866.96,"sentiment":"neutral","sentiment_score":-0.20315747521817684},{"text":"Oh, fuck.","start":2875.295,"end":2875.6948,"sentiment":"negative","sentiment_score":-0.429147332906723},{"text":"I don't even know how to do that, man.","start":2875.6948,"end":2877.315,"sentiment":"negative","sentiment_score":-0.35768547323015},{"text":"You're gonna you're gonna should just delete those two apps?","start":2882.7349,"end":2885.155,"sentiment":"neutral","sentiment_score":-0.0877742949873209},{"text":"The standard net or standard Netflix and just download them again?","start":2887.45,"end":2891.23,"sentiment":"neutral","sentiment_score":-0.024661640213294464}],"sentiment":"neutral","sentiment_score":-0.18039757718465158,"num_words":56,"start":2856.885,"end":2891.23},{"sentences":[{"text":"Yeah.","start":2894.49,"end":2894.6501,"sentiment":"neutral","sentiment_score":0.07192577421665192},{"text":"Yeah.","start":2894.6501,"end":2895.1501,"sentiment":"neutral","sentiment_score":0.07050081342458725},{"text":"But like I said, like yeah.","start":2895.6902,"end":2903.7952,"sentiment":"neutral","sentiment_score":0.01205462838212649},{"text":"That's the yeah.","start":2903.7952,"end":2912.5352,"sentiment":"neutral","sentiment_score":-0.24429774781068167},{"text":"Yeah.","start":2914.44,"end":2914.94,"sentiment":"neutral","sentiment_score":-0.051930032670497894}],"sentiment":"neutral","sentiment_score":-0.047505743180712066,"num_words":12,"start":2894.49,"end":2914.94},{"sentences":[{"text":"Yeah.","start":2915.32,"end":2915.56,"sentiment":"neutral","sentiment_score":-0.029523935168981552},{"text":"Right.","start":2915.56,"end":2915.8,"sentiment":"neutral","sentiment_score":-0.017265118658542633},{"text":"That's why.","start":2915.8,"end":2916.7,"sentiment":"neutral","sentiment_score":-0.002533817198127509},{"text":"Yeah.","start":2917.56,"end":2917.88,"sentiment":"neutral","sentiment_score":0.010435236617922785},{"text":"But so so yeah.","start":2917.88,"end":2925.42,"sentiment":"neutral","sentiment_score":-0.040382446721196175}],"sentiment":"neutral","sentiment_score":-0.022550137610071234,"num_words":9,"start":2915.32,"end":2925.42},{"sentences":[{"text":"So, basically, the the Wi Fi is working again.","start":2925.96,"end":2928.3599,"sentiment":"neutral","sentiment_score":0.12068805057141516},{"text":"Right?","start":2928.3599,"end":2928.8599,"sentiment":"neutral","sentiment_score":0.07883590459823608},{"text":"So I don't touch anything.","start":2930.045,"end":2931.345,"sentiment":"neutral","sentiment_score":-0.1735824912786484},{"text":"Don't touch the Yep.","start":2932.125,"end":2937.825,"sentiment":"neutral","sentiment_score":-0.0654518362134695},{"text":"Google.","start":2942.125,"end":2942.625,"sentiment":"neutral","sentiment_score":-0.02053995430469513}],"sentiment":"neutral","sentiment_score":0.0007384302094578743,"num_words":20,"start":2925.96,"end":2942.625},{"sentences":[{"text":"Oh, yeah.","start":2945.97,"end":2946.61,"sentiment":"neutral","sentiment_score":0.0039457599632442},{"text":"I'll click on YouTube.","start":2946.61,"end":2947.83,"sentiment":"neutral","sentiment_score":0.006492673419415951},{"text":"YouTube.","start":2953.97,"end":2954.47,"sentiment":"neutral","sentiment_score":0.0080374451354146},{"text":"Yeah.","start":2954.53,"end":2954.85,"sentiment":"neutral","sentiment_score":0.025084305554628372},{"text":"YouTube.","start":2954.85,"end":2955.35,"sentiment":"neutral","sentiment_score":0.02288895472884178}],"sentiment":"neutral","sentiment_score":0.00998587989144855,"num_words":9,"start":2945.97,"end":2955.35},{"sentences":[{"text":"Let's see if YouTube's working.","start":2955.4102,"end":2956.53,"sentiment":"neutral","sentiment_score":0.026420583948493004},{"text":"Let's see if I watch a video on YouTube.","start":2956.53,"end":2958.47,"sentiment":"neutral","sentiment_score":0.02921297897895177},{"text":"Yeah.","start":2964.5452,"end":2964.865,"sentiment":"neutral","sentiment_score":-0.002529316581785679},{"text":"That that it's already paying playing ads on YouTube.","start":2964.865,"end":2968.245,"sentiment":"neutral","sentiment_score":-0.04111314709815714},{"text":"Yeah.","start":2971.745,"end":2972.245,"sentiment":"neutral","sentiment_score":-0.05497772991657257}],"sentiment":"neutral","sentiment_score":-0.001300225593149662,"num_words":25,"start":2955.4102,"end":2972.245},{"sentences":[{"text":"Stan.","start":2974.305,"end":2974.805,"sentiment":"neutral","sentiment_score":-0.14120535552501678},{"text":"Yeah.","start":2975.96,"end":2976.46,"sentiment":"neutral","sentiment_score":-0.029227983206510544},{"text":"Oh, yeah.","start":2982.2798,"end":2983.0798,"sentiment":"neutral","sentiment_score":0.009023284539580345},{"text":"I'll give you oh, yeah.","start":2983.0798,"end":2986.14,"sentiment":"neutral","sentiment_score":0.00972963273525238},{"text":"Let me go back on it.","start":2986.2798,"end":2987.805,"sentiment":"neutral","sentiment_score":0.006947859190404415}],"sentiment":"neutral","sentiment_score":-0.004136763388911883,"num_words":15,"start":2974.305,"end":2987.805},{"sentences":[{"text":"Okay.","start":2990.6848,"end":2991.1848,"sentiment":"neutral","sentiment_score":0.027547553181648254},{"text":"It's going on here.","start":2993.9648,"end":2995.1848,"sentiment":"neutral","sentiment_score":0.022568694315850735},{"text":"I'll try to watch a show, just any show.","start":2996.045,"end":2998.865,"sentiment":"neutral","sentiment_score":0.02447230617205302},{"text":"Yeah.","start":3001.2449,"end":3001.4849,"sentiment":"neutral","sentiment_score":0.02151453122496605},{"text":"I'm on stand at the moment.","start":3001.4849,"end":3002.9448,"sentiment":"neutral","sentiment_score":0.009594502548376719}],"sentiment":"neutral","sentiment_score":0.019864506309940702,"num_words":21,"start":2990.6848,"end":3002.9448},{"sentences":[{"text":"Oh, has my reference on it?","start":3005.45,"end":3007.05,"sentiment":"neutral","sentiment_score":-0.0012078005820512772},{"text":"Let me see if it's working.","start":3007.05,"end":3008.8298,"sentiment":"neutral","sentiment_score":0.025667275302112103},{"text":"Alright.","start":3010.17,"end":3010.67,"sentiment":"neutral","sentiment_score":0.05620703101158142},{"text":"I'll send you.","start":3010.73,"end":3011.71,"sentiment":"neutral","sentiment_score":0.043588863064845405},{"text":"No.","start":3013.6099,"end":3013.8499,"sentiment":"neutral","sentiment_score":-0.27856722474098206}],"sentiment":"neutral","sentiment_score":0.003244896693264737,"num_words":17,"start":3005.45,"end":3013.8499},{"sentences":[{"text":"No.","start":3013.8499,"end":3014.0898,"sentiment":"negative","sentiment_score":-0.33874696493148804},{"text":"It's just now it says currently our video log can only be streamed within Australia.","start":3014.0898,"end":3019.0051,"sentiment":"negative","sentiment_score":-0.3510781203707059},{"text":"If you are if you are inside, I believe you received this message, and Eric, jump up to help dot fan.","start":3020.425,"end":3026.7651,"sentiment":"neutral","sentiment_score":0.036810001801876796},{"text":"Yeah.","start":3031.8801,"end":3032.2002,"sentiment":"neutral","sentiment_score":0.08915279805660248},{"text":"We will send you that.","start":3032.2002,"end":3033.4202,"sentiment":"neutral","sentiment_score":0.09689071774482727}],"sentiment":"neutral","sentiment_score":-0.09903028711330059,"num_words":43,"start":3013.8499,"end":3033.4202},{"sentences":[{"text":"Because this is what exactly what happened the other day.","start":3038.4402,"end":3040.76,"sentiment":"neutral","sentiment_score":-0.21268337294459344},{"text":"That's why I was like I lost them.","start":3040.76,"end":3042.935,"sentiment":"negative","sentiment_score":-0.370788287371397},{"text":"I was like, you know, I'm just gonna reset the freaking modem, see what happens.","start":3042.935,"end":3046.395,"sentiment":"neutral","sentiment_score":-0.20997534493605297},{"text":"I mean, the router, and then it screwed up everything.","start":3046.535,"end":3049.275,"sentiment":"neutral","sentiment_score":-0.19502141028642656},{"text":"Okay.","start":3056.455,"end":3056.955,"sentiment":"neutral","sentiment_score":0.012254256755113602}],"sentiment":"neutral","sentiment_score":-0.23138022837652403,"num_words":44,"start":3038.4402,"end":3056.955},{"sentences":[{"text":"Yeah.","start":3059.59,"end":3059.83,"sentiment":"neutral","sentiment_score":0.009376018308103085},{"text":"So you have so you have to go through this whole process process again.","start":3059.83,"end":3063.1301,"sentiment":"neutral","sentiment_score":-0.07331011763640813},{"text":"Yeah.","start":3075.415,"end":3075.8152,"sentiment":"neutral","sentiment_score":-0.04823625460267067},{"text":"And plus my thing's gone it's iMessage now, not a text message.","start":3075.8152,"end":3079.0151,"sentiment":"neutral","sentiment_score":-0.009868152361984054},{"text":"So that means the Wi Fi is working.","start":3079.0151,"end":3080.875,"sentiment":"neutral","sentiment_score":0.08785431599244475}],"sentiment":"neutral","sentiment_score":-0.013355143989125887,"num_words":36,"start":3059.59,"end":3080.875},{"sentences":[{"text":"Yeah.","start":3086.58,"end":3086.98,"sentiment":"neutral","sentiment_score":0.025042563676834103},{"text":"So yeah.","start":3086.98,"end":3094.1,"sentiment":"neutral","sentiment_score":0.0640043206512928},{"text":"All good.","start":3094.1,"end":3094.76,"sentiment":"neutral","sentiment_score":0.2207365781068802},{"text":"Sorry?","start":3099.255,"end":3099.755,"sentiment":"neutral","sentiment_score":-0.0377364456653595},{"text":"Yeah.","start":3224.24,"end":3224.74,"sentiment":"neutral","sentiment_score":-0.06504442542791367}],"sentiment":"neutral","sentiment_score":0.07024907001427241,"num_words":7,"start":3086.58,"end":3224.74},{"sentences":[{"text":"Yeah.","start":3323.745,"end":3323.985,"sentiment":"neutral","sentiment_score":0.01776111125946045},{"text":"Bankstown.","start":3323.985,"end":3324.485,"sentiment":"neutral","sentiment_score":0.017257632687687874},{"text":"Yeah.","start":3351.3452,"end":3351.665,"sentiment":"neutral","sentiment_score":0.032591015100479126},{"text":"That one.","start":3351.665,"end":3352.405,"sentiment":"neutral","sentiment_score":0.030524365603923798},{"text":"Alright.","start":3399.16,"end":3399.66,"sentiment":"neutral","sentiment_score":0.023806028068065643}],"sentiment":"neutral","sentiment_score":0.025410753053923447,"num_words":6,"start":3323.745,"end":3399.66},{"sentences":[{"text":"So the so the black cable.","start":3399.88,"end":3401.48,"sentiment":"neutral","sentiment_score":0.008299686790754398},{"text":"Yeah?","start":3401.48,"end":3401.98,"sentiment":"neutral","sentiment_score":0.0068825967609882355},{"text":"I'll just pull up the whole thing.","start":3405.275,"end":3406.575,"sentiment":"neutral","sentiment_score":-0.013560993243507775},{"text":"Yep.","start":3409.515,"end":3410.015,"sentiment":"neutral","sentiment_score":-0.048123590648174286},{"text":"Alright.","start":3413.435,"end":3413.935,"sentiment":"neutral","sentiment_score":-0.028559258207678795}],"sentiment":"neutral","sentiment_score":-0.007183067753430805,"num_words":16,"start":3399.88,"end":3413.935},{"sentences":[{"text":"How for how long?","start":3414.075,"end":3415.135,"sentiment":"neutral","sentiment_score":-0.03913720604032278},{"text":"Yeah.","start":3417.55,"end":3417.71,"sentiment":"neutral","sentiment_score":-0.08047929406166077},{"text":"It's right off.","start":3417.71,"end":3418.69,"sentiment":"neutral","sentiment_score":-0.09649084756771724},{"text":"Yep.","start":3435.875,"end":3436.375,"sentiment":"neutral","sentiment_score":0.0052279941737651825},{"text":"Thirty seconds.","start":3445.3,"end":3446.2,"sentiment":"neutral","sentiment_score":-0.019234422594308853}],"sentiment":"neutral","sentiment_score":-0.05088559199463238,"num_words":11,"start":3414.075,"end":3446.2},{"sentences":[{"text":"Yeah.","start":3457.585,"end":3457.905,"sentiment":"neutral","sentiment_score":-0.14461687207221985},{"text":"There's no light because I did I did unplug it with the power.","start":3457.905,"end":3461.685,"sentiment":"neutral","sentiment_score":-0.20335812522814825},{"text":"Alright.","start":3468.53,"end":3469.03,"sentiment":"neutral","sentiment_score":0.17712406814098358},{"text":"I'll just use a stopwatch.","start":3469.41,"end":3470.55,"sentiment":"neutral","sentiment_score":0.17910237312316896},{"text":"Easier.","start":3471.89,"end":3472.39,"sentiment":"neutral","sentiment_score":0.23961301147937775}],"sentiment":"neutral","sentiment_score":-0.07028683594294957,"num_words":21,"start":3457.585,"end":3472.39},{"sentences":[{"text":"So we don't have to count.","start":3472.45,"end":3473.75,"sentiment":"neutral","sentiment_score":0.03592279180884361},{"text":"So, basically, the Internet's working out.","start":3478.77,"end":3480.71,"sentiment":"neutral","sentiment_score":0.10043053701519966},{"text":"Alright.","start":3501.9001,"end":3502.3801,"sentiment":"neutral","sentiment_score":0.10228899121284483},{"text":"That's 30.","start":3502.3801,"end":3503.2002,"sentiment":"neutral","sentiment_score":0.06356137618422508},{"text":"Yep.","start":3505.58,"end":3506.08,"sentiment":"neutral","sentiment_score":0.09890719503164291}],"sentiment":"neutral","sentiment_score":0.07165243197232485,"num_words":16,"start":3472.45,"end":3506.08},{"sentences":[{"text":"Yep.","start":3513.5552,"end":3514.0552,"sentiment":"neutral","sentiment_score":0.06809796392917633},{"text":"Yeah.","start":3523.4202,"end":3523.58,"sentiment":"neutral","sentiment_score":0.004244720563292503},{"text":"Yeah.","start":3523.58,"end":3523.82,"sentiment":"neutral","sentiment_score":-0.021947700530290604},{"text":"It's just a yellow light at the moment.","start":3523.82,"end":3525.6802,"sentiment":"neutral","sentiment_score":-0.17308726534247398},{"text":"Alright.","start":3527.74,"end":3528.24,"sentiment":"neutral","sentiment_score":-0.016985934227705002}],"sentiment":"neutral","sentiment_score":-0.11260742275044322,"num_words":12,"start":3513.5552,"end":3528.24},{"sentences":[{"text":"Flashing yellow.","start":3575.895,"end":3576.875,"sentiment":"neutral","sentiment_score":-0.015058608725667},{"text":"Cisco white a bit.","start":3577.9102,"end":3582.4102,"sentiment":"neutral","sentiment_score":-0.14287398429587483},{"text":"Maybe I should just, like, reset the whole TV.","start":3612.81,"end":3615.15,"sentiment":"negative","sentiment_score":-0.49145374033186173},{"text":"You know what I mean?","start":3615.77,"end":3616.75,"sentiment":"neutral","sentiment_score":-0.2632684499025345},{"text":"Yep.","start":3690.645,"end":3691.145,"sentiment":"neutral","sentiment_score":0.045103251934051514}],"sentiment":"neutral","sentiment_score":-0.29980646739048616,"num_words":21,"start":3575.895,"end":3691.145},{"sentences":[{"text":"Give me one second.","start":3700.47,"end":3701.77,"sentiment":"neutral","sentiment_score":0.007634287234395742},{"text":"Just connecting to the Internet on the TV.","start":3703.9102,"end":3706.4102,"sentiment":"neutral","sentiment_score":-0.00919328979216516},{"text":"Need to be checked on wrong.","start":3728.1401,"end":3729.84,"sentiment":"neutral","sentiment_score":-0.06458413600921631},{"text":"Yep.","start":3735.075,"end":3735.395,"sentiment":"neutral","sentiment_score":0.05440028756856918},{"text":"Connected to Internet.","start":3735.395,"end":3736.855,"sentiment":"neutral","sentiment_score":0.053413579861323036}],"sentiment":"neutral","sentiment_score":-0.009812407195568085,"num_words":22,"start":3700.47,"end":3736.855},{"sentences":[{"text":"And it's connected, and I'll go on stand again.","start":3738.755,"end":3741.175,"sentiment":"neutral","sentiment_score":0.039158735838201314},{"text":"Prime.","start":3742.9949,"end":3743.4949,"sentiment":"neutral","sentiment_score":0.06184068322181702},{"text":"Oh, thanks, though.","start":3744.275,"end":3745.175,"sentiment":"neutral","sentiment_score":0.15563647945721945},{"text":"Might be connected now.","start":3745.475,"end":3746.395,"sentiment":"neutral","sentiment_score":0.10407547652721405},{"text":"It says prime.","start":3746.395,"end":3747.415,"sentiment":"neutral","sentiment_score":0.06950437774260838}],"sentiment":"neutral","sentiment_score":0.07529968917369842,"num_words":20,"start":3738.755,"end":3747.415},{"sentences":[{"text":"Prime.","start":3748.755,"end":3749.255,"sentiment":"neutral","sentiment_score":0.07102330029010773},{"text":"Think it might be working now.","start":3759.1301,"end":3760.75,"sentiment":"neutral","sentiment_score":0.09260487308104833},{"text":"Still loading, getting into it.","start":3761.77,"end":3763.695,"sentiment":"neutral","sentiment_score":0.018452215939760208},{"text":"Oh, no.","start":3767.455,"end":3767.7751,"sentiment":"neutral","sentiment_score":-0.04318496212363243},{"text":"I say it's the same thing.","start":3767.7751,"end":3768.995,"sentiment":"neutral","sentiment_score":-0.06850847663978736}],"sentiment":"neutral","sentiment_score":0.011074641719460487,"num_words":20,"start":3748.755,"end":3768.995},{"sentences":[{"text":"Scan is only available in Australia.","start":3769.855,"end":3771.7952,"sentiment":"neutral","sentiment_score":-0.07692249864339828},{"text":"Send me a picture of that one.","start":3788.42,"end":3790.04,"sentiment":"neutral","sentiment_score":-0.021011414804628918},{"text":"Yeah.","start":3833.98,"end":3834.48,"sentiment":"neutral","sentiment_score":-0.0069810450077056885},{"text":"Alright.","start":3853.305,"end":3853.805,"sentiment":"neutral","sentiment_score":0.03546880930662155},{"text":"Yeah.","start":3868.81,"end":3869.21,"sentiment":"neutral","sentiment_score":-0.008597170934081078}],"sentiment":"neutral","sentiment_score":-0.036795268882997334,"num_words":16,"start":3769.855,"end":3869.21},{"sentences":[{"text":"Like general settings?","start":3869.21,"end":3870.43,"sentiment":"neutral","sentiment_score":-0.010281908015410105},{"text":"Just go general.","start":3870.81,"end":3871.79,"sentiment":"neutral","sentiment_score":-0.010635828599333763},{"text":"Yeah.","start":3876.655,"end":3876.9749,"sentiment":"neutral","sentiment_score":-0.1557871699333191},{"text":"The noise the sound picture, I think we're gonna have to look at general.","start":3876.9749,"end":3880.4949,"sentiment":"neutral","sentiment_score":-0.29635954541819437},{"text":"Yeah?","start":3880.4949,"end":3880.9949,"sentiment":"neutral","sentiment_score":-0.07625207304954529}],"sentiment":"neutral","sentiment_score":-0.2019920949400826,"num_words":22,"start":3869.21,"end":3880.9949},{"sentences":[{"text":"And let's see.","start":3883.6948,"end":3886.9749,"sentiment":"neutral","sentiment_score":0.005393714488794406},{"text":"Oh, what you're gonna have to go to system?","start":3886.9749,"end":3889.155,"sentiment":"neutral","sentiment_score":-0.011204733668516079},{"text":"It might be two I might have to send you two of those.","start":3893.77,"end":3896.28,"sentiment":"neutral","sentiment_score":-0.004881595977796958},{"text":"Alright.","start":3910.055,"end":3910.4548,"sentiment":"neutral","sentiment_score":0.07096829265356064},{"text":"I'll send you them both.","start":3910.4548,"end":3911.6748,"sentiment":"neutral","sentiment_score":0.04751619920134544}],"sentiment":"neutral","sentiment_score":0.0051750671418924485,"num_words":31,"start":3883.6948,"end":3911.6748},{"sentences":[{"text":"Network.","start":3987.2952,"end":3987.7751,"sentiment":"neutral","sentiment_score":-0.0042891185730695724},{"text":"Yep.","start":3987.7751,"end":3988.175,"sentiment":"neutral","sentiment_score":0.005668666213750839},{"text":"Office on network.","start":3988.175,"end":3989.3152,"sentiment":"neutral","sentiment_score":-0.0006335408737262091},{"text":"Oh, it just comes back on the Internet connection.","start":3992.735,"end":3994.915,"sentiment":"neutral","sentiment_score":-0.04370338221391042},{"text":"Mhmm.","start":3996.3352,"end":3996.8352,"sentiment":"neutral","sentiment_score":-0.025774024426937103}],"sentiment":"neutral","sentiment_score":-0.02797503595550855,"num_words":15,"start":3987.2952,"end":3996.8352},{"sentences":[{"text":"Yeah.","start":3997.0552,"end":3997.455,"sentiment":"neutral","sentiment_score":-0.03165791183710098},{"text":"It just says Wi Fi connection TV link zero zero two one.","start":3997.455,"end":4004.52,"sentiment":"neutral","sentiment_score":-0.047608788746098675},{"text":"Please select an Internet connection method.","start":4005.94,"end":4009.56,"sentiment":"neutral","sentiment_score":-0.024663937588532765},{"text":"Wired connected connection, and just Wi Fi connection.","start":4010.58,"end":4014.4548,"sentiment":"neutral","sentiment_score":-0.014552884618751705},{"text":"Alright.","start":4023.4749,"end":4023.875,"sentiment":"neutral","sentiment_score":0.03163757920265198}],"sentiment":"neutral","sentiment_score":-0.029847589288172976,"num_words":28,"start":3997.0552,"end":4023.875},{"sentences":[{"text":"Systems.","start":4023.875,"end":4024.375,"sentiment":"neutral","sentiment_score":0.014463378116488457},{"text":"So I'm going into systems.","start":4024.4348,"end":4025.635,"sentiment":"neutral","sentiment_score":0.014810975827276706},{"text":"Right?","start":4025.635,"end":4026.135,"sentiment":"neutral","sentiment_score":0.01984575390815735},{"text":"Because well, there's, like, language, location, time.","start":4027.79,"end":4033.09,"sentiment":"neutral","sentiment_score":-0.0006256887822278909},{"text":"Yeah.","start":4035.47,"end":4035.97,"sentiment":"neutral","sentiment_score":0.0019541382789611816}],"sentiment":"neutral","sentiment_score":0.007062555197626353,"num_words":15,"start":4023.875,"end":4035.97},{"sentences":[{"text":"Location.","start":4036.19,"end":4036.69,"sentiment":"neutral","sentiment_score":-0.000903739593923092},{"text":"Board broadcast country Australia postcode.","start":4038.11,"end":4041.575,"sentiment":"neutral","sentiment_score":-0.00796531867235899},{"text":"I haven't done a postcode yet.","start":4042.435,"end":4044.055,"sentiment":"neutral","sentiment_score":-0.027000924572348595},{"text":"LG serve service country Australia, web allocation settings in Sydney.","start":4045.315,"end":4050.375,"sentiment":"neutral","sentiment_score":-0.0015533537603914737},{"text":"And I should have the postcode because it seems like it's all in Australia.","start":4051.155,"end":4053.9749,"sentiment":"neutral","sentiment_score":-0.006654128099658659}],"sentiment":"neutral","sentiment_score":-0.008650755871915154,"num_words":36,"start":4036.19,"end":4053.9749},{"sentences":[{"text":"You know what I mean?","start":4054.115,"end":4055.095,"sentiment":"neutral","sentiment_score":-0.01447237078100443},{"text":"All tough.","start":4055.6199,"end":4057.24,"sentiment":"neutral","sentiment_score":-0.03388039395213127},{"text":"Yep.","start":4088.25,"end":4088.75,"sentiment":"neutral","sentiment_score":-0.00043231406016275287},{"text":"Yep.","start":4110.8853,"end":4111.3853,"sentiment":"neutral","sentiment_score":0.151201531291008},{"text":"Seems good.","start":4113.06,"end":4113.96,"sentiment":"positive","sentiment_score":0.355073481798172}],"sentiment":"neutral","sentiment_score":0.06552668536526406,"num_words":11,"start":4054.115,"end":4113.96},{"sentences":[{"text":"Yeah.","start":4116.1,"end":4116.6,"sentiment":"neutral","sentiment_score":0.015635982155799866},{"text":"System.","start":4116.66,"end":4117.14,"sentiment":"neutral","sentiment_score":0.005595076829195023},{"text":"There's language, location, time and timer, safety, additional settings, or reset.","start":4117.14,"end":4123.16,"sentiment":"neutral","sentiment_score":-0.012549541755685244},{"text":"Reset the settings?","start":4126.8945,"end":4128.0347,"sentiment":"neutral","sentiment_score":-0.026104268928368885},{"text":"Yep.","start":4128.815,"end":4129.315,"sentiment":"neutral","sentiment_score":-0.0019848374649882317}],"sentiment":"neutral","sentiment_score":-0.01159479673986104,"num_words":17,"start":4116.1,"end":4129.315},{"sentences":[{"text":"This actually cannot be under you.","start":4138.0947,"end":4140.06,"sentiment":"neutral","sentiment_score":-0.27020260443290073},{"text":"So, basically, it says it'll reset all the apps that I've installed and stuff.","start":4140.14,"end":4145.42,"sentiment":"neutral","sentiment_score":-0.19683464084352767},{"text":"Maybe I'll have to do that.","start":4145.42,"end":4146.54,"sentiment":"neutral","sentiment_score":-0.19883750130732855},{"text":"You know what I mean?","start":4146.54,"end":4147.6,"sentiment":"neutral","sentiment_score":-0.09730224460363388},{"text":"Yeah.","start":4150.3003,"end":4150.8003,"sentiment":"neutral","sentiment_score":0.06454786658287048}],"sentiment":"neutral","sentiment_score":-0.18724653008393943,"num_words":32,"start":4138.0947,"end":4150.8003},{"sentences":[{"text":"Yeah.","start":4158.725,"end":4159.045,"sentiment":"neutral","sentiment_score":0.007354245986789465},{"text":"I was I'll just reset the whole thing so it might and then the TV might go back to Australia.","start":4159.045,"end":4163.605,"sentiment":"neutral","sentiment_score":-0.06671953685581684},{"text":"You know what I mean?","start":4163.605,"end":4164.4053,"sentiment":"neutral","sentiment_score":-0.04530409574508667},{"text":"And all the apps.","start":4164.4053,"end":4165.26,"sentiment":"neutral","sentiment_score":-0.010504876263439655},{"text":"Yeah.","start":4170.86,"end":4171.1797,"sentiment":"neutral","sentiment_score":-0.02463904395699501}],"sentiment":"neutral","sentiment_score":-0.052265016737604336,"num_words":31,"start":4158.725,"end":4171.1797},{"sentences":[{"text":"Yeah.","start":4171.1797,"end":4171.6797,"sentiment":"neutral","sentiment_score":-0.018709661439061165},{"text":"Alright.","start":4172.38,"end":4172.88,"sentiment":"neutral","sentiment_score":0.016268882900476456},{"text":"Alright.","start":4173.0195,"end":4173.26,"sentiment":"neutral","sentiment_score":0.011368397623300552},{"text":"Maybe the may may maybe it's just the TV at the moment.","start":4173.26,"end":4176.2397,"sentiment":"neutral","sentiment_score":-0.06828869848201673},{"text":"It hasn't recognized for you.","start":4176.5396,"end":4178.1597,"sentiment":"neutral","sentiment_score":-0.07508345171809197}],"sentiment":"neutral","sentiment_score":-0.059297701064497235,"num_words":20,"start":4171.1797,"end":4178.1597},{"sentences":[{"text":"Yeah.","start":4180.0386,"end":4180.1987,"sentiment":"neutral","sentiment_score":-0.003928832709789276},{"text":"So I'll just reset the whole thing.","start":4180.1987,"end":4181.899,"sentiment":"neutral","sentiment_score":-0.04173872460212026},{"text":"But all good, man.","start":4182.0386,"end":4183.1787,"sentiment":"positive","sentiment_score":0.35894316248595715},{"text":"Thank you.","start":4183.319,"end":4184.1387,"sentiment":"positive","sentiment_score":0.7485915124416351},{"text":"Thank you.","start":4185.4785,"end":4186.0386,"sentiment":"positive","sentiment_score":0.7407821714878082}],"sentiment":"neutral","sentiment_score":0.25740125705488026,"num_words":16,"start":4180.0386,"end":4186.0386},{"sentences":[{"text":"Bye bye.","start":4186.0386,"end":4186.779,"sentiment":"neutral","sentiment_score":0.11057312786579132}],"sentiment":"neutral","sentiment_score":0.11057312786579132,"num_words":2,"start":4186.0386,"end":4186.779}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Hello. I'm just being I'm calling you guys. My Internet hasn't been working lately, and\n\nChannel 0: No Internet\n\nChannel 1: I called you\n\nChannel 0: at all?\n\nChannel 1: no. No Internet at all. I I because, you know, there was the issue with the IP. The location was somewhere else. It wasn't in Australia.\n\nRight?\n\nChannel 0: Yeah. It's in Australia now. We've double checked that it's all confirmed.\n\nChannel 1: Yeah.\n\nChannel 0: Hang on a second. Let me just get your what's your first name?\n\nChannel 1: Tony.\n\nChannel 0: Penny Nugent?\n\nChannel 1: Yeah. Yeah. 717 Slash 21 Meredith Street, Lansdowne.\n\nChannel 0: Okay. That that because we've I don't know. Well, could be the mapping outage around there, I think. Hang on a second. Let me just check.\n\nChannel 1: No. Of course, I'm I resetted the modem, and after that, I just\n\nChannel 0: Did you press the reset button?\n\nChannel 1: yeah. Yeah. At the back.\n\nChannel 0: Oh, mate. I'm gonna kill you.\n\nChannel 1: Yeah. That's\n\nChannel 0: You\n\nChannel 1: what I\n\nChannel 0: just\n\nChannel 1: mean. So\n\nChannel 0: eliminated everything, mate. Oh,\n\nChannel 1: yeah.\n\nChannel 0: hang on a\n\nChannel 1: Because\n\nChannel 0: sec. We'll\n\nChannel 1: I\n\nChannel 0: get\n\nChannel 1: was\n\nChannel 0: there.\n\nChannel 1: like\n\nChannel 0: Are you\n\nChannel 1: obviously,\n\nChannel 0: at home at the moment?\n\nChannel 1: yeah. I'm at home at the moment.\n\nChannel 0: Okay. You got a laptop?\n\nChannel 1: No. I don't have a laptop. I only got a phone, man.\n\nChannel 0: Oh, man. Yeah. Come in with a bloody laptop. What's wrong with you?\n\nChannel 1: No. I'm I\n\nChannel 0: Everybody's\n\nChannel 1: don't do computer\n\nChannel 0: got a\n\nChannel 1: work. I don't do\n\nChannel 0: alright.\n\nChannel 1: computer\n\nChannel 0: What\n\nChannel 1: work.\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: what I\n\nChannel 1: I\n\nChannel 0: need\n\nChannel 1: do logistics.\n\nChannel 0: you to do are we really here for?\n\nChannel 1: Team Global Express.\n\nChannel 0: Alright. Nice. That'll be\n\nChannel 1: TGE.\n\nChannel 0: a big job. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I know who they are. Listen, in that case, what I need you to do is on your phone, can you search for the new Wi Fi name?\n\nChannel 1: The new Wi Fi name.\n\nChannel 0: Yeah. Because you reset the whole thing. So whatever was in there is gone. It's gone back to factory default. So if you have a look underneath underneath your router, you got a sticker there.\n\nAlright?\n\nChannel 1: I'll have a look now. I'll have a look now.\n\nChannel 0: And that'll give you a Wi Fi name and a password.\n\nChannel 1: Alright. Just\n\nChannel 0: So\n\nChannel 1: give\n\nChannel 0: you\n\nChannel 1: me\n\nChannel 0: need\n\nChannel 1: one\n\nChannel 0: to look\n\nChannel 1: second.\n\nChannel 0: for that Wi Fi name and that password.\n\nChannel 1: Alright. Do I need to turn off the router or not?\n\nChannel 0: What\n\nChannel 1: It's on,\n\nChannel 0: do\n\nChannel 1: but\n\nChannel 0: you mean?\n\nChannel 1: yeah.\n\nChannel 0: Yeah. No. Don't do nothing to it. Just leave it connected as it is. Just turn it upside down so you can\n\nChannel 1: Yep.\n\nChannel 0: get the the sticker there. Actually, if I\n\nChannel 1: Yep.\n\nChannel 0: give you a phone number, can you send it to a a number I'll give you? That way, it'd be a lot easier for\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah.\n\nChannel 0: me to\n\nChannel 1: No\n\nChannel 0: help\n\nChannel 1: worries.\n\nChannel 0: you navigate.\n\nChannel 1: Just just send me yeah. Just send me the number.\n\nChannel 0: Number is 0403\n\nChannel 1: One second. 0403763\n\nChannel 0: zero three seven six three seven four four.\n\nChannel 1: 774. Alright. Got it. And\n\nChannel 0: If\n\nChannel 1: I'll\n\nChannel 0: you\n\nChannel 1: message\n\nChannel 0: can send me\n\nChannel 1: you.\n\nChannel 0: a yeah. Just send me a photo of that sticker, please, if you don't mind.\n\nChannel 1: Alright.\n\nChannel 0: I'm just laughing because I I had a a lady a girl customer ring up, but I knew her. I I had a I got a good good relationship with she's a nice person.\n\nChannel 1: Yeah.\n\nChannel 0: She's in\n\nChannel 1: Yeah.\n\nChannel 0: New South Wales, and she rings me up. She says, my Internet's not working. I pressed the reset button. I said,\n\nChannel 1: But\n\nChannel 0: what? You put yes. She goes, I pressed it. I said, you bitch. She's done she's done a business stuff.\n\nChannel 1: no. I just got I just got annoyed because it wasn't working. So I was like, you know, I'm just gonna reset it because you did you guys can send a couple email emails to me and say it's working. And then I\n\nChannel 0: Yeah.\n\nChannel 1: kept turning on my TV, and then it was just, like, in the IP of, like, America or something.\n\nChannel 0: What yeah. They was doing that before, it's not doing that anymore. The we've done all tests. It actually started to activate from 09:00 this morning. Okay.\n\nChannel 1: That's\n\nChannel 0: Here\n\nChannel 1: why\n\nChannel 0: we\n\nChannel 1: it\n\nChannel 0: go.\n\nChannel 1: was because\n\nChannel 0: Tony\n\nChannel 1: I I've been called\n\nChannel 0: Tony\n\nChannel 1: yep.\n\nChannel 0: Tony. Oh, you got the old oh,\n\nChannel 1: This\n\nChannel 0: shit. Alright.\n\nChannel 1: is from the\n\nChannel 0: So you've got the alright. So let's have a look for your Wi Fi. You'll see tp link underscore zero two two one.\n\nChannel 1: which one's that? PP Links?\n\nChannel 0: No. Have a look for your Wi Fi. Search for Wi Fi. And when you search for a Wi Fi on your phone, do you see t p\n\nChannel 1: Okay.\n\nChannel 0: link\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: zero\n\nChannel 1: Just\n\nChannel 0: double\n\nChannel 1: give\n\nChannel 0: two\n\nChannel 1: me one\n\nChannel 0: one?\n\nChannel 1: yeah. Just yeah. Yeah. I'm I'm reconnected to it, but it's not like it says no connection to the Internet.\n\nChannel 0: Yeah.\n\nChannel 1: TP\n\nChannel 0: Because\n\nChannel 1: Link\n\nChannel 0: you\n\nChannel 1: zero two\n\nChannel 0: okay.\n\nChannel 1: two\n\nChannel 0: So\n\nChannel 1: one.\n\nChannel 0: you're connected to the Wi Fi. Right?\n\nChannel 1: Yeah. I'm connected, but it's not like I can't use it.\n\nChannel 0: Okay.\n\nChannel 1: You know what\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: No.\n\nChannel 1: mean?\n\nChannel 0: No. Just listen to me. Don't come back.\n\nChannel 1: Yep.\n\nChannel 0: Alright. I will get the alright. So you're connected to the Wi Fi. No Internet. Alright.\n\nChannel 1: Yep.\n\nChannel 0: Do you have Chrome in your phone?\n\nChannel 1: I like Chrome's that Google thing. Yeah?\n\nChannel 0: Yeah. Google Chrome.\n\nChannel 1: Let me see. I think I have it. Alright. If not, I'll just download it.\n\nChannel 0: I just downloaded.\n\nChannel 1: Google. Is Google right?\n\nChannel 0: You can just put Prime, Google Chrome, whatever.\n\nChannel 1: Google. Let me see if I have it. Oh, yeah. I do. I do, actually.\n\nYep. I'm on it.\n\nChannel 0: Okay. So\n\nChannel 1: Yep.\n\nChannel 0: on the in the URL section, I need you to type this in.\n\nChannel 1: Yep.\n\nChannel 0: Hang on. Let me just open this up. Come on. I like that. Okay.\n\nSo in the URL, can you type in tplinkwifi.net?\n\nChannel 1: Tplinkwifi.net. Yeah?\n\nChannel 0: Yep. And then press enter.\n\nChannel 1: Wifi. Just give me one second. I'm a bit slow. Fi.net. Okay.\n\nChannel 0: So tfortom,pforpeter,link\n\nChannel 1: Yep.\n\nChannel 0: wifi.net.\n\nChannel 1: Yeah. It's tplinkwifi.net. Right?\n\nChannel 0: Yep.\n\nChannel 1: Alright. And I'm I'm on this page. It says solution one, solution two. Is that correct? It looks like you ain't connected to TP Link network.\n\nChannel 0: Can you send me a photo of that?\n\nChannel 1: I'll send you it. One second. Is that correct?\n\nChannel 0: Hang on. Okay. Find it in network. Okay. So it's clear where it's got clear the cache in the history of your browser.\n\nDo that.\n\nChannel 1: So\n\nChannel 0: Oh,\n\nChannel 1: which\n\nChannel 0: no.\n\nChannel 1: one do I\n\nChannel 0: Click on tplinkwifi.net. See that right down the bottom?\n\nChannel 1: oh, yeah. I see it. The hhttp. Right?\n\nChannel 0: Yeah. Yeah. Click on that.\n\nChannel 1: Oh, it's it's still it's still comes up on on the same thing.\n\nChannel 0: Okay. And then in that case, just clear the cache and history of your browser.\n\nChannel 1: So clear the whole thing?\n\nChannel 0: Yeah. Because it sounds like it's you probably got a whole heap of history history in there and stuff like that. That needs to be cleared anyway.\n\nChannel 1: Okay. Just let me see how do you do that. Because I I don't really use it on history here.\n\nChannel 0: Oh,\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: do\n\nChannel 0: do you browse a lot?\n\nChannel 1: yeah. But not with Google Chrome. I just need to get normal Google.\n\nChannel 0: It's still it's the same thing.\n\nChannel 1: Oh, is it? Oh, so I just delete browsing data.\n\nChannel 0: Yeah. Yeah. Building data catches the whole lot. Yeah.\n\nChannel 1: Alright. Just delete. I'll delete all the time. Just deleted it. Yep.\n\nJust deleted it.\n\nChannel 0: Alright. And then go to Wi Fi Wi Fi TP Link Wi Fi button it again.\n\nChannel 1: Okay. Just give me one second. One moment. Okay. So t\n\nChannel 0: Because these routers are real bitches, man. I hate them.\n\nChannel 1: yeah. I was actually\n\nChannel 0: They're\n\nChannel 1: thinking\n\nChannel 0: just\n\nChannel 1: about\n\nChannel 0: a real\n\nChannel 1: canceling then because I I was looking over it.\n\nChannel 0: no. This router, it's I think it's the one that Super Network's left in the place.\n\nChannel 1: Yeah. Yeah. They left out this place. So\n\nChannel 0: No.\n\nChannel 1: tp\n\nChannel 0: They're\n\nChannel 1: link\n\nChannel 0: shit, man.\n\nChannel 1: wifi.net.\n\nChannel 0: Yeah.\n\nChannel 1: Came up with the same thing, solution one and solution two. Do you want me to click the\n\nChannel 0: But but you're you're connected to the Wi Fi. Yeah? But there's no Internet.\n\nChannel 1: actually,\n\nChannel 0: Is that right?\n\nChannel 1: let let me I think\n\nChannel 0: Yeah. Double check because it's it could be maybe you're not connected to the Wi\n\nChannel 1: yeah.\n\nChannel 0: Fi.\n\nChannel 1: I think I'm not connected to one because it keeps going, you know, the spinning thing. It's trying to connect, but it isn't.\n\nChannel 0: Yeah. Yeah. Now these routers are really, really shit, man. They always okay. At the back of the router, you got a Ethernet cable.\n\nRight?\n\nChannel 1: Yeah. The yellow one. Right?\n\nChannel 0: Yeah. Can you just pull it out for ten seconds\n\nChannel 1: Let's\n\nChannel 0: and\n\nChannel 1: check\n\nChannel 0: then\n\nChannel 1: up\n\nChannel 0: put\n\nChannel 1: the\n\nChannel 0: it\n\nChannel 1: headphone.\n\nChannel 0: back in?\n\nChannel 1: Pull it out.\n\nChannel 0: Yeah. I told I actually got upset with Super Networks a long time. I blasted them and said, mate, don't give out these bloody rouses as shit. But they were giving them for free. So you know?\n\nChannel 1: Yeah. Let me see. I'm on the thing again. Yep. Alright.\n\nTen seconds. I'll put it back.\n\nChannel 0: Yeah.\n\nChannel 1: Put it back on. It's back on. It's it's a blue light. I'm having\n\nChannel 0: Okay. That\n\nChannel 1: this, sir.\n\nChannel 0: okay. That's good. Alright. And I've connected the Wi Fi this time again.\n\nChannel 1: I'll connect to it again. Go Wi Fi off, then I'll go Wi Fi on. Says network t p e t TP Link. And it's still the same thing. It's just going around and around.\n\nIt's not like it's connecting.\n\nChannel 0: Oh, just need to pop might have to wait a little bit because that those routers are really, really slow. Do you have another router in the house?\n\nChannel 1: No. This is the only one once we got this partition journey router that that was, there is\n\nChannel 0: Yeah. Yeah. Those routers are not\n\nChannel 1: a\n\nChannel 0: what\n\nChannel 1: good\n\nChannel 0: I\n\nChannel 1: eye.\n\nChannel 0: I wouldn't be giving those routers away for free through that way.\n\nChannel 1: Yes. I'm still still spinning. It's like it's trying to connect, but it can't. And the blue the light is still blue as well. It's\n\nChannel 0: A\n\nChannel 1: not\n\nChannel 0: lot\n\nChannel 1: flashing.\n\nChannel 0: on the router,\n\nChannel 1: It's just\n\nChannel 0: and\n\nChannel 1: a\n\nChannel 0: it's\n\nChannel 1: blue\n\nChannel 0: not connecting\n\nChannel 1: light.\n\nChannel 0: to the Wi Fi.\n\nChannel 1: Yeah.\n\nChannel 0: But are you putting the right Wi Fi name there?\n\nChannel 1: Yes. TP Link zero two two one. Right?\n\nChannel 0: Yep.\n\nChannel 1: Or\n\nChannel 0: Yeah.\n\nChannel 1: is it\n\nChannel 0: Just\n\nChannel 1: let\n\nChannel 0: switch\n\nChannel 1: me see.\n\nChannel 0: switch off the Wi Fi and do it again,\n\nChannel 1: I'll\n\nChannel 0: please.\n\nChannel 1: switch it off,\n\nChannel 0: And just\n\nChannel 1: and I'll\n\nChannel 0: do it\n\nChannel 1: switch it on again. And,\n\nChannel 0: again. And\n\nChannel 1: yeah, it comes up TP Link zero\n\nChannel 0: Do\n\nChannel 1: two two one, but it just keeps spinning.\n\nChannel 0: no. But you gotta click on connect and it's you gotta put in\n\nChannel 1: Oh, so you\n\nChannel 0: the\n\nChannel 1: want\n\nChannel 0: password.\n\nChannel 1: me to forget\n\nChannel 0: Yeah?\n\nChannel 1: network?\n\nChannel 0: Yeah. Yeah. Yeah. Do forget network and do it all over again. Fucking routers, mate.\n\nSorry, man.\n\nChannel 1: All good. All good. I'll forget\n\nChannel 0: No.\n\nChannel 1: network,\n\nChannel 0: It's not.\n\nChannel 1: and\n\nChannel 0: It's\n\nChannel 1: I'll\n\nChannel 0: bloody\n\nChannel 1: just\n\nChannel 0: it's a real headache. I hate it. I don't like\n\nChannel 1: because\n\nChannel 0: this\n\nChannel 1: it does\n\nChannel 0: type\n\nChannel 1: come\n\nChannel 0: of\n\nChannel 1: it\n\nChannel 0: you\n\nChannel 1: does\n\nChannel 0: should\n\nChannel 1: come\n\nChannel 0: have these\n\nChannel 1: out\n\nChannel 0: sorry?\n\nChannel 1: yeah. Yeah. Go. Go. Go.\n\nChannel 0: We shouldn't be having these technical issues. These are the most frustrating ones when they shouldn't be happening and they are.\n\nChannel 1: Yeah. Well, yeah, it comes up on the networks, and I'll click it again and do the password.\n\nChannel 0: Yep.\n\nChannel 1: And I'll do the password.\n\nChannel 0: The password\n\nChannel 1: Okay.\n\nChannel 0: is\n\nChannel 1: Just\n\nChannel 0: YUNumber2,\n\nChannel 1: yep. Number2.\n\nChannel 0: d as small letters, zed, capital zed two, and then small n.\n\nChannel 1: Alright.\n\nChannel 0: So when you\n\nChannel 1: Zen.\n\nChannel 0: click on connect, it might take could take up to thirty seconds or a minute to connect. It'll show\n\nChannel 1: Alright.\n\nChannel 0: no Internet, but we just wanna manipulate the router. That's all.\n\nChannel 1: Oh, yeah. Yeah. So just give it, like, a minute. Yeah. It keeps keeps spinning down, whatever\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: Just\n\nChannel 1: is.\n\nChannel 0: waiting there. You've done you've connected to the right one. You put in the right username and password. Right?\n\nChannel 1: Yeah. Yeah. It's it's right now, I was just trying to connect to it.\n\nChannel 0: It's so it's doing circles. Yeah?\n\nChannel 1: Yeah. It's still in circles.\n\nChannel 0: Yeah. Yeah. Just wait until it connects. Yeah. Yeah.\n\nBecause I remember when I was up there, we had these routers and some customers came down. We tried to provision them, and it took bloody ages.\n\nChannel 1: It's just annoying, man. Well, it's like like I said, the only reason I did it because I I was like I I I was a bit upset because I was like, no. Like, the Internet was like, IT was in, like, The US, so I couldn't watch Stan. I was trying to watch Stan. I couldn't watch it.\n\nStan's only in Australia. I'm like, fuck. I don't know what's the soccer. You know what I mean?\n\nChannel 0: Oh, who did you go for?\n\nChannel 1: Arsenal, mate.\n\nChannel 0: I don't know. This is off.\n\nChannel 1: Yeah.\n\nChannel 0: You've been my Juventus is the best thing.\n\nChannel 1: Italian, mate. Yeah. That's why I was like, the game was on. I'm being pissed off, bro. Like and then you guys sent me email yesterday.\n\nLike, oh, yeah. Yeah. It's working, and then still wasn't working. I'm like, just screw this. I'm gonna reset the thingy, and then, yeah, screwed it all up.\n\nYeah. Just to watch a soccer game. Yeah.\n\nChannel 0: Well,\n\nChannel 1: But, yeah,\n\nChannel 0: the\n\nChannel 1: it's\n\nChannel 0: wall\n\nChannel 1: still spinning\n\nChannel 0: the wall\n\nChannel 1: around.\n\nChannel 0: caps yeah. No. That's that's got to do with it. That's the router then.\n\nChannel 1: Yeah.\n\nChannel 0: That's the router. Alright. Take take the actually, no. Take the wife take the Ethernet cable out because that could be holding it back. I remember I'm just remembering these bloody routers.\n\nWe had to do it without the cable in, and then we put the cable in after.\n\nChannel 1: Wait. So you want me to take out the yellow cable. Right?\n\nChannel 0: Yeah. Take out the yellow cable and connect to the Wi Fi again.\n\nChannel 1: Okay. Just the yellow cable. Right?\n\nChannel 0: Yeah. Yeah. Just the yellow cable. Yeah.\n\nChannel 1: Alright. The yellow cable. Let me see. And then do do you want me to put the yellow cable back in\n\nChannel 0: No.\n\nChannel 1: or\n\nChannel 0: Not\n\nChannel 1: just\n\nChannel 0: yet\n\nChannel 1: leave\n\nChannel 0: until I let's do this first.\n\nChannel 1: alright. So, yeah, it's still going in circles there, TP Link o two two one.\n\nChannel 0: Yep.\n\nChannel 1: Do you want me to, like, forget the network and connect it again? Or\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: I'll do that again and just do the password again. Yeah.\n\nChannel 0: So that color should be green now or something, the light or yellow or something like that. Yeah?\n\nChannel 1: It's still blue.\n\nChannel 0: Still\n\nChannel 1: Even when\n\nChannel 0: blue?\n\nChannel 1: I took even if I took the instant the yellow\n\nChannel 0: No.\n\nChannel 1: cable out.\n\nChannel 0: That's okay. So what you need to do then in that case, we need to pull out the power supply, that little\n\nChannel 1: Yeah.\n\nChannel 0: power thing. Just unplug it for about ten seconds.\n\nChannel 1: I'll I'll take\n\nChannel 0: Yeah.\n\nChannel 1: it\n\nChannel 0: Because\n\nChannel 1: out then.\n\nChannel 0: the light should shouldn't be blue now. It should be, like, a green color.\n\nChannel 1: I'll take it out for ten seconds.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: So just\n\nChannel 1: And but\n\nChannel 0: take\n\nChannel 1: but\n\nChannel 0: the power out.\n\nChannel 1: I'll I'll leave the cord on there, the yellow cord out too. Right?\n\nChannel 0: Yeah. Yeah. Yeah. Just, yeah, just take the yellow cord and the power out.\n\nChannel 1: Alright. Just give it ten seconds. Give me one second. Ten seconds. I'll plug it back in.\n\nChannel 0: Yep.\n\nChannel 1: I'll plug it back in, but just don't put the yellow cord in yet. Right?\n\nChannel 0: No. Not yet. No.\n\nChannel 1: Okay. So it's the yellow it's a yellow one at the moment. It's not flashing. Just yellow. It's a yellow light.\n\nChannel 0: It's the yellow one?\n\nChannel 1: Yeah. Just a yellow light.\n\nChannel 0: Alright. Now try and see if you can hook on to the Wi Fi now.\n\nChannel 1: I'll try to connect to the Wi Fi.\n\nChannel 0: You probably won't see it. If you don't see it, just might have to wait a little bit long until it comes back on.\n\nChannel 1: Oh, yeah. I don't see it at the moment. I'll just wait. TPZinc. No.\n\nIt's flashing yellow now. TP Link. Yeah. It's flashing a yellow light now. Let me just try.\n\nOh, yeah. I found it. TPLink20221.\n\nChannel 0: Yep.\n\nChannel 1: Just click on it.\n\nChannel 0: Yep.\n\nChannel 1: Alright. The light is flashing. I'll just do the password again.\n\nChannel 0: Now I've done about the light just here.\n\nChannel 1: YUDSZed2.\n\nChannel 0: So you're connected to the Wi Fi. Right?\n\nChannel 1: I wanna connect now.\n\nChannel 0: Okay.\n\nChannel 1: Don't let me. Just give me one second.\n\nChannel 0: What phone device do you have?\n\nChannel 1: Our iPhones, their latest one, the 17.\n\nChannel 0: Oh, the seven eight Max Pro or just the Max?\n\nChannel 1: Just the Max. I mean,\n\nChannel 0: I've\n\nChannel 1: the\n\nChannel 0: got\n\nChannel 1: Pro\n\nChannel 0: the\n\nChannel 1: is\n\nChannel 0: I've\n\nChannel 1: a Pro.\n\nChannel 0: got the Max Pro.\n\nChannel 1: It's\n\nChannel 0: Is it connected to the Wi Fi now?\n\nChannel 1: joining. But the light the light just\n\nChannel 0: Oh,\n\nChannel 1: turned blue.\n\nChannel 0: that's alright.\n\nChannel 1: So it just turned yellow. Oh, yeah. It's connected now. It\n\nChannel 0: Alright.\n\nChannel 1: has a tick.\n\nChannel 0: Okay. Cool. Now open up your Chrome.\n\nChannel 1: Oh, but it still says no Internet connection.\n\nChannel 0: Yeah. Yeah. Yeah. Don't worry about that. Open up your Chrome.\n\nChannel 1: Open up the Chrome. Which Chrome?\n\nChannel 0: Tplinkwifi.net. Remember that?\n\nChannel 1: Yeah. I'll just check\n\nChannel 0: Don't\n\nChannel 1: that again.\n\nChannel 0: don't you ever forget it.\n\nChannel 1: Oh, yeah. Now it's something that's up. It's like a password thing. It says log in.\n\nChannel 0: Yeah. Well, that password's on the sticker.\n\nChannel 1: Which which one is it?\n\nChannel 0: Oh, hang on. Hang on. Hang on. Woah. Woah.\n\nWoah. Hang on.\n\nChannel 1: It\n\nChannel 0: Where\n\nChannel 1: just says\n\nChannel 0: are\n\nChannel 1: log\n\nChannel 0: we?\n\nChannel 1: in with t p t p link ID. It just shows a key and\n\nChannel 0: Hang\n\nChannel 1: says login.\n\nChannel 0: on now. Yeah. That's the Wi Fi key, but now hang on a sec one second. Okay. So what's it saying on the screen?\n\nChannel 1: It just has a key and just says log in. So I have to write something in the password, but I don't know what password.\n\nChannel 0: Oh, okay. Password just put Admin123.\n\nChannel 1: Add\n\nChannel 0: 123.\n\nChannel 1: means just give me one second. And 123. And just go log in?\n\nChannel 0: Yep.\n\nChannel 1: Oh, it says incorrect. Maybe I spelled it wrong.\n\nChannel 0: Oh, what's oh, hang on. So it's asking for a login or\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: It\n\nChannel 0: need\n\nChannel 1: has\n\nChannel 0: to\n\nChannel 1: a\n\nChannel 0: create a login?\n\nChannel 1: it's a key. There's a key, and and this says log in. And then at the bottom, it says log in with t t p link ID.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: You want me to send you a photo of it?\n\nChannel 0: No. I've got it. I've got it. I've got the sticker here.\n\nChannel 1: Yeah. It just\n\nChannel 0: So\n\nChannel 1: has\n\nChannel 0: try\n\nChannel 1: a key.\n\nChannel 0: the okay. Try the password YUNumber2SmallDSZed2N.\n\nChannel 1: Why?\n\nChannel 0: It's on the sticker.\n\nChannel 1: Okay.\n\nChannel 0: It's got the wireless\n\nChannel 1: What?\n\nChannel 0: password there. You see it?\n\nChannel 1: The why oh, what Wi Fi wireless password?\n\nChannel 0: Yeah. You see it?\n\nChannel 1: Yeah. So that's basically the Wi Fi password, isn't it?\n\nChannel 0: Yeah. You might need to use that\n\nChannel 1: Okay. I'll use that\n\nChannel 0: because\n\nChannel 1: u.\n\nChannel 0: I don't see any other password on the sticker.\n\nChannel 1: Yeah. U.\n\nChannel 0: It's asking you to you to use to put in a password to log in with a password. Right?\n\nChannel 1: Yeah. It just says that there's a\n\nChannel 0: Yeah.\n\nChannel 1: key.\n\nChannel 0: Well, just copy that password,\n\nChannel 1: Yeah.\n\nChannel 0: and that should log you in. I think it's the same thing. Yeah. So it's it's A SmallU\n\nChannel 1: Yeah.\n\nChannel 0: sorry. SmallY,\n\nChannel 1: Y. Huge.\n\nChannel 0: U,\n\nChannel 1: Yep.\n\nChannel 0: Number2,\n\nChannel 1: Yep.\n\nChannel 0: ASmallDForDavidASmall\n\nChannel 1: S for snake.\n\nChannel 0: ASmallSForSaintABigZedForZebra,\n\nChannel 1: Yeah.\n\nChannel 0: the number two, and\n\nChannel 1: And\n\nChannel 0: ASmall\n\nChannel 1: the end.\n\nChannel 0: NForNelly.\n\nChannel 1: Okay. I'll log in. It still says incorrect. Maybe I didn't do it right. Let me try one more time.\n\nLet me try. Sorry, man. Why?\n\nChannel 0: It's alright. They listen. I'm here to support you, not you support me. It's all good.\n\nChannel 1: Yeah. It's slow, but that's why. Not working. Let me do this again.\n\nChannel 0: Yeah. I remember that this one to log in is the actual it's the same password as the Wi Fi.\n\nChannel 1: Yeah. Just give me one second. YUSmallLike22\n\nChannel 0: Small y. Alright. SmallYU.\n\nChannel 1: d yep.\n\nChannel 0: Listen to\n\nChannel 1: Two\n\nChannel 0: listen to me. Alright? Listen to me.\n\nChannel 1: alright.\n\nChannel 0: Let's do it this way. Listen to me. Alright. So start again with the password. ASmall\n\nChannel 1: Yep.\n\nChannel 0: YForYellow,\n\nChannel 1: Yep.\n\nChannel 0: AUForUniversal. Make sure it's A1,\n\nChannel 1: Yeah.\n\nChannel 0: not A\n\nChannel 1: Capital.\n\nChannel 0: Small1. The number 2.\n\nChannel 1: Give me a second. 2.\n\nChannel 0: Yep. The letter DForDavidSmallLetter.\n\nChannel 1: DForDavid.\n\nChannel 0: The letter SForSallySmallS.\n\nChannel 1: You've got that.\n\nChannel 0: The ZForZebra.\n\nChannel 1: You've got it ZForZebra.\n\nChannel 0: The Number2,\n\nChannel 1: Two.\n\nChannel 0: and then the SmallLetterNForNelly.\n\nChannel 1: And it still says your password's incorrect. Please try again.\n\nChannel 0: Password incorrect. I don't know what other password\n\nChannel 1: Try this password.\n\nChannel 0: just just try AdminSmallAdmin, see what happens.\n\nChannel 1: Let me try it. No. Still doesn't work. It's\n\nChannel 0: Can\n\nChannel 1: possible.\n\nChannel 0: you send me a file of that or a screenshot of that while you're looking at,\n\nChannel 1: Yeah.\n\nChannel 0: please?\n\nChannel 1: One second. My message failed because it's connected to the thing.\n\nChannel 0: Who's connected to what?\n\nChannel 1: The the Internet, I think. It's I tried to I tried to send you a message, but it said fail.\n\nChannel 0: No. You're not connected to the Internet. I'm gonna tell you that now.\n\nChannel 1: Yes. Let me see. Because there is a Wi Fi thing next to my my provider, but\n\nChannel 0: No.\n\nChannel 1: it's\n\nChannel 0: No.\n\nChannel 1: not\n\nChannel 0: Don't worry\n\nChannel 1: good.\n\nChannel 0: about that. Let's what do you mean the Wi Fi thing?\n\nChannel 1: Oh, so\n\nChannel 0: Show\n\nChannel 1: I'll send\n\nChannel 0: me\n\nChannel 1: that\n\nChannel 0: what\n\nChannel 1: as\n\nChannel 0: what's\n\nChannel 1: a text\n\nChannel 0: there.\n\nChannel 1: message. I'll send that as a text message because I'm using iMessage on my on my phone, and\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: No.\n\nChannel 1: uses\n\nChannel 0: Send\n\nChannel 1: the Wi\n\nChannel 0: us a text\n\nChannel 1: Fi.\n\nChannel 0: message. Yeah.\n\nChannel 1: Yeah. You got it?\n\nChannel 0: Okay. Says here, log in with TP Link ID.\n\nChannel 1: Yeah.\n\nChannel 0: So the TP Link ID, is that one there? The one that I showed you? The one that I read out to you?\n\nChannel 1: K. The the the Y one the YU. Right?\n\nChannel 0: Yep. The the one\n\nChannel 1: That's\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: starts\n\nChannel 1: password?\n\nChannel 0: with, yeah, the YU. So it's A Small MoreSmallYUNumber2DSDForDavidSForStupidOrSally or Simple, whatever,\n\nChannel 1: Yeah.\n\nChannel 0: Zed\n\nChannel 1: Then it's Zed.\n\nChannel 0: 2SmallN.\n\nChannel 1: Two Small\n\nChannel 0: There's there's\n\nChannel 1: N.\n\nChannel 0: no other ID there.\n\nChannel 1: You have exceeded five login attempts. Please try again in five hundred ninety five seconds.\n\nChannel 0: The best way to have a oh, hang on. What's this? That's not it. I see. Yeah.\n\nWhat what you might need to do is probably press the reset button and do it all over again. But this time, hold the reset button down for thirty seconds.\n\nChannel 1: Okay.\n\nChannel 0: Can you do that?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Because sometimes\n\nChannel 1: So\n\nChannel 0: if\n\nChannel 1: the\n\nChannel 0: we do\n\nChannel 1: the re\n\nChannel 0: if you don't if you don't do the reset button, then sometimes they get stuck.\n\nChannel 1: alright. I'll just reset the whole modem again. Yeah?\n\nChannel 0: Yeah. Yeah. That's it. We still got I mean, we're there anyway, but just do it all over again. But this time, hold it down for thirty seconds.\n\nAlright?\n\nChannel 1: Alright. Give\n\nChannel 0: Alright.\n\nChannel 1: me one second.\n\nChannel 0: No worries. I'm just gonna put you on hold. I gotta go to the men's room.\n\nChannel 1: Oh, good, man.\n\nChannel 0: Thanks, man. Sorry, dude.\n\nChannel 1: Yep.\n\nChannel 0: Alright.\n\nChannel 1: Yep. So, yeah, I resetted it already.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. So what\n\nChannel 0: Well,\n\nChannel 1: do I\n\nChannel 0: again,\n\nChannel 1: do?\n\nChannel 0: log in to the Wi Fi.\n\nChannel 1: Yep.\n\nChannel 0: Connect\n\nChannel 1: It's\n\nChannel 0: to the\n\nChannel 1: reconnected.\n\nChannel 0: Wi Fi. Okay.\n\nChannel 1: HP.\n\nChannel 0: Go to URL, tplinkwifi.net.\n\nChannel 1: On the Chrome. Yep. I'm gonna do that again. Tplinkwifi.net. Right?\n\nChannel 0: Yep.\n\nChannel 1: Alright. Now it says new password and confirm password.\n\nChannel 0: Okay. This is where you need to be. Alright. For\n\nChannel 1: Okay.\n\nChannel 0: the new password, Admin123. Confirm password M Admin123.\n\nChannel 1: So a d m I e.\n\nChannel 0: A d m I n, admin.\n\nChannel 1: Okay. A d m I\n\nChannel 0: N,\n\nChannel 1: n\n\nChannel 0: n for Nelly,\n\nChannel 1: alright. Yep.\n\nChannel 0: 12\n\nChannel 1: That's\n\nChannel 0: 3,\n\nChannel 1: one two three\n\nChannel 0: and then the\n\nChannel 1: h\n\nChannel 0: same repeat for confirm.\n\nChannel 1: alright. ADMIN. Right?\n\nChannel 0: Yep.\n\nChannel 1: 123. Correct?\n\nChannel 0: Yep. I'll just\n\nChannel 1: And I'll\n\nChannel 0: write\n\nChannel 1: go\n\nChannel 0: it. I'll send it to\n\nChannel 1: yeah. And I'll go save.\n\nChannel 0: you. Yep.\n\nChannel 1: Alright. I'll go save. Alright. And then it says log in. Well, it\n\nChannel 0: Yep.\n\nChannel 1: says\n\nChannel 0: Log\n\nChannel 1: that\n\nChannel 0: in.\n\nChannel 1: that casing and then log in.\n\nChannel 0: Now log in with admin one two three.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Admin m I n one two three. Log\n\nChannel 0: Yep.\n\nChannel 1: in.\n\nChannel 0: Yep. K.\n\nChannel 1: Okay. I'm in somewhere.\n\nChannel 0: Do you see you should see Wizard?\n\nChannel 1: It's a region and time zone. Australian time zone is\n\nChannel 0: Okay. You can change that if you want to. Yep.\n\nChannel 1: I'll just pick Sydney. Hey.\n\nChannel 0: Sorry?\n\nChannel 1: Oh, no. No. No. It's correct. It's correct.\n\nChannel 0: Okay.\n\nChannel 1: Correct. Tanya.\n\nChannel 0: Do you see a tab on your left hand side down the bottom that says wizard?\n\nChannel 1: We did. We did.\n\nChannel 0: Or just can you send me a screenshot of what you see?\n\nChannel 1: I'll send I'll send you I'm just going to this one point now. And, of course, I have to send\n\nChannel 0: Yeah.\n\nChannel 1: you as a message.\n\nChannel 0: Yeah. Whatever. Yeah. Probably with this mobile phone, you can't see the whole concept. It gets\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: It's\n\nChannel 0: little\n\nChannel 1: hard.\n\nChannel 0: bit Okay. Let's have\n\nChannel 1: Yeah. But sometimes a text message.\n\nChannel 0: a look. Okay. Now on this one here, go next.\n\nChannel 1: So I'll just go next\n\nChannel 0: Yep.\n\nChannel 1: on Chrome.\n\nChannel 0: And then send me a screenshot of what you see, please.\n\nChannel 1: Next. Okay. It says router model. And I said, you want me to just send a screenshot?\n\nChannel 0: Do you see wizard on this page\n\nChannel 1: Wizard.\n\nChannel 0: or\n\nChannel 1: So\n\nChannel 0: quick\n\nChannel 1: where's the wizard?\n\nChannel 0: wizard\n\nChannel 1: It's\n\nChannel 0: or quick\n\nChannel 1: on\n\nChannel 0: setup on your left hand side where the tabs come down\n\nChannel 1: the left hand side.\n\nChannel 0: of your screen.\n\nChannel 1: No. I don't see it, man. Wait.\n\nChannel 0: Just send me a photo of what you got what you see.\n\nChannel 1: I'll send you.\n\nChannel 0: Probably haven't got to that yet.\n\nChannel 1: Send us a text message.\n\nChannel 0: Okay. So where you got dynamic IP?\n\nChannel 1: Alright. Let me see. I'll go back on current dynamic IP. It\n\nChannel 0: In the\n\nChannel 1: says\n\nChannel 0: in the it\n\nChannel 1: what's\n\nChannel 0: it had\n\nChannel 1: that?\n\nChannel 0: router mode enabled and dynamic IP.\n\nChannel 1: Oh, yeah. Yeah. Yeah. I see that. I see the third one.\n\nYeah?\n\nChannel 0: Yeah. Click on dynamic IP. It'll scroll down, and you should see triple POE.\n\nChannel 1: Oh, yeah. I see it.\n\nChannel 0: Okay. Click on the triple POE, and it'll\n\nChannel 1: Yeah.\n\nChannel 0: it'll ask for a username and password. Right?\n\nChannel 1: Yep.\n\nChannel 0: Okay. I'm just gonna send you the username. Hang on a sec.\n\nChannel 1: Yep.\n\nChannel 0: And you need to put the username in the username section.\n\nChannel 1: Yep.\n\nChannel 0: One two three zero one. Okay. So whatever I've written down there is what you have to put in there. So if it's a capital a, you gotta put a capital a. Right?\n\nChannel 1: Yep.\n\nChannel 0: Here it comes.\n\nChannel 1: Yeah.\n\nChannel 0: So there's your username. You put your username in the username part of the p p p o e,\n\nChannel 1: Alright.\n\nChannel 0: and then you put the password in the password name. Now before you go next and you put this in, just send me a screenshot, please.\n\nChannel 1: Mhmm. Okay. Copy. And one of the crimes. I'll put the possibly in.\n\nChannel 0: But done. Go next. Send me the a photo first, the screenshot\n\nChannel 1: Yep. Okay. So it's Air\n\nChannel 0: with a capital I.\n\nChannel 1: yep. So it's AHope. I'll send you a screenshot. Let's see if it's correct.\n\nChannel 0: Okay. 1231003. Alright. Has it got a next button on there or save?\n\nChannel 1: Let me see. It's called a next.\n\nChannel 0: Okay. Click on next.\n\nChannel 1: Yep. Next. Alright. It says TP Link zero two two and the password of the, you know, the YU2D, whatever, the password of the\n\nChannel 0: Yeah. Yeah. That's yeah. Put that in. Yep.\n\nBecause it's asking you to put it in.\n\nChannel 1: No. It's already\n\nChannel 0: Just go next.\n\nChannel 1: in. I'll go next. Internet lock connected. Please check it if\n\nChannel 0: You're\n\nChannel 1: the\n\nChannel 0: gonna put\n\nChannel 1: okay.\n\nChannel 0: the yellow cable in.\n\nChannel 1: Shit. We forgot to put it in. Doesn't matter which way it goes. Right? They're both the same phone.\n\nChannel 0: No. It's only got one way to it'll only clip in one way.\n\nChannel 1: Alright. There's the clip. I click it to here. Alright. Now the light's flashing.\n\nThe green\n\nChannel 0: Okay. You're\n\nChannel 1: light's\n\nChannel 0: now you're online.\n\nChannel 1: flashing. Alright. So do I wait? Or do I go try again? It says try again.\n\nChannel 0: No. No. You're online now, so you're all hooked up.\n\nChannel 1: Okay.\n\nChannel 0: So just open up can you you haven't on your phone, just open up YouTube to see if that works, please.\n\nChannel 1: Alright. Let me see. YouTube. YouTube. YouTube.\n\nYouTube. And let me see if, like, a video works. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Oh, it's yeah. It's working, I think. Yeah.\n\nChannel 0: Okay. Now I want you to open up Chrome again.\n\nChannel 1: Yeah. Give me one second. Let me see if it's working. Yeah. It's actually working.\n\nChannel 0: Yeah. Okay. Can you open up Chrome?\n\nChannel 1: Oh, I'm not current again.\n\nChannel 0: Yeah. And when you put in where you put in TP Link Wi Fi, I want you to put this in there. Alright? I want you to put in speedtest,all1word,.net.\n\nChannel 1: So where am I putting this? Is this on the TP Link Wi Fi? Am I still on this page on\n\nChannel 0: No.\n\nChannel 1: my iPad?\n\nChannel 0: On the Chrome. Chrome. Open up your Chrome.\n\nChannel 1: Okay. So I've got another tab. Right?\n\nChannel 0: Open up another tab.\n\nChannel 1: Open another tab and just search Google or type URL. Right?\n\nChannel 0: Now it's put speedtest. I'm just sending it to you what you need to put there. Alright?\n\nChannel 1: Alright. Is it speedtest.net?\n\nChannel 0: Yeah. Just click on that, what I just sent you.\n\nChannel 1: Oh, so I'll just click on this link.\n\nChannel 0: Yep.\n\nChannel 1: Alright. Speedtest.\n\nChannel 0: Once it's open up, just click on go.\n\nChannel 1: Okay.\n\nChannel 0: And when it's finished, send me a screenshot, please.\n\nChannel 1: Alright. Give me one second.\n\nChannel 0: Wish we're just about done. I need a holiday. I want a holiday.\n\nChannel 1: Alright. So it says go speed test go.\n\nChannel 0: Yeah.\n\nChannel 1: Edtel\n\nChannel 0: Click on go\n\nChannel 1: Austria. I'll go. Okay.\n\nChannel 0: and just wait until the results are done.\n\nChannel 1: So it is at around\n\nChannel 0: Yeah.\n\nChannel 1: 48 to 50.\n\nChannel 0: I don't know what plan you're on. I'll have a look.\n\nChannel 1: I think I'm on the, like, the cheapest one, man.\n\nChannel 0: You're on no. You're on 50. It's\n\nChannel 1: Okay.\n\nChannel 0: one of\n\nChannel 1: So\n\nChannel 0: the\n\nChannel 1: it was\n\nChannel 0: cheapest\n\nChannel 1: it\n\nChannel 0: for\n\nChannel 1: was\n\nChannel 0: you.\n\nChannel 1: going 48 to 50.\n\nChannel 0: Oh, beautiful. Yeah. That's good.\n\nChannel 1: Yeah.\n\nChannel 0: Let me know when it's finished, and just take a screenshot and send it to me, please.\n\nChannel 1: It just went on some ads. So I'll try\n\nChannel 0: It\n\nChannel 1: I'm\n\nChannel 0: doesn't\n\nChannel 1: just gonna\n\nChannel 0: matter.\n\nChannel 1: try oh, yeah. See, TOT is on the top. 52.33\n\nChannel 0: Yeah. Alright. Just\n\nChannel 1: m\n\nChannel 0: take\n\nChannel 1: b\n\nChannel 0: a screenshot\n\nChannel 1: t s.\n\nChannel 0: of that. Yes. Take\n\nChannel 1: Okay.\n\nChannel 0: a screenshot of that and send it to me, please. Mister Tony Nguyen.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I just wanna see something.\n\nChannel 1: It's just at the top. How did you send it? Alright. Text message. Still gonna send us a text message.\n\nDo I\n\nChannel 0: Yeah. That's alright. Text message. Okay. Here it comes.\n\nChannel 1: did he go\n\nChannel 0: Alright.\n\nChannel 1: no. I\n\nChannel 0: So\n\nChannel 1: I sent\n\nChannel 0: if you\n\nChannel 1: you the\n\nChannel 0: if\n\nChannel 1: wrong\n\nChannel 0: you\n\nChannel 1: one.\n\nChannel 0: have a look\n\nChannel 1: Oh, oh, you got it. You got it. You got it.\n\nChannel 0: if\n\nChannel 1: Yeah.\n\nChannel 0: you have a look, you got ping 17 MS. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Just under 52Dot33, you got ping. Mate, that's not in The US anymore.\n\nChannel 1: Okay.\n\nChannel 0: Because if it was in The US, you'll get over three\n\nChannel 1: Yeah.\n\nChannel 0: 100 or 500 MS.\n\nChannel 1: Okay.\n\nChannel 0: And if\n\nChannel 1: Okay.\n\nChannel 0: you have\n\nChannel 1: Okay.\n\nChannel 0: a look to the left of that, you got the Airtel Australia.\n\nChannel 1: Yeah. It says NHL Australia, then it says try again.\n\nChannel 0: Yeah. Now if you go down, you got no one knows Asia like we do. Just underneath that,\n\nChannel 1: No\n\nChannel 0: you'll\n\nChannel 1: one\n\nChannel 0: see\n\nChannel 1: knows\n\nChannel 0: SuperLoop\n\nChannel 1: Asia.\n\nChannel 0: Australia in Melbourne,\n\nChannel 1: Yeah. It says Super Australia. Yeah. I\n\nChannel 0: and\n\nChannel 1: see\n\nChannel 0: then\n\nChannel 1: that.\n\nChannel 0: underneath there, you've got Airtel Australia.\n\nChannel 1: Yep. Correct.\n\nChannel 0: So the GEO IP now is in Australia a 100%.\n\nChannel 1: Okay.\n\nChannel 0: So your streaming should not who who do you use again for streaming?\n\nChannel 1: Like Netflix, Stan.\n\nChannel 0: Now your net your Netflix should be working. Can you just\n\nChannel 1: Yes.\n\nChannel 0: try Netflix first?\n\nChannel 1: Oh, so I'll turn on my TV then. Oh, actually, I've got Netflix on my phone. Let's see if it works. Because I'm using these on my TV. Oh, oh, fuck.\n\nActually, I deleted it. I just I I gotta turn on my TV then. Sorry, man.\n\nChannel 0: If it doesn't work on your TV, just in case, you might need to delete the app and just re reinstall it.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Just\n\nChannel 0: You\n\nChannel 1: let\n\nChannel 0: might\n\nChannel 1: me\n\nChannel 0: need\n\nChannel 1: check.\n\nChannel 0: to do that with all of them. How many you got?\n\nChannel 1: Fuck. So\n\nChannel 0: Come on, man. How much you got yourself a girl? You bloody want your television all day. What's wrong with you?\n\nChannel 1: no. No. No. It's but the thing is it's my missus account, so I don't know her password and shit. And and she's working.\n\nSo just\n\nChannel 0: It doesn't\n\nChannel 1: let me\n\nChannel 0: matter. Just just try the Netflix, see if that works.\n\nChannel 1: yeah. I've gotta connect to the Internet thing first, I think,\n\nChannel 0: Yeah.\n\nChannel 1: on my\n\nChannel 0: Yeah.\n\nChannel 1: TV.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I I was already connected, I think.\n\nChannel 0: Yeah. But that would have changed now. The you\n\nChannel 1: So\n\nChannel 0: would\n\nChannel 1: you\n\nChannel 0: have\n\nChannel 1: have to redo it again. Yeah?\n\nChannel 0: well, you gotta update the the the the Wi Fi name now. Before, you had Airtel. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Now it's\n\nChannel 1: Oh,\n\nChannel 0: got\n\nChannel 1: it still\n\nChannel 0: the wife.\n\nChannel 1: says TP Link. It says Wi Fi connected TP Link on my phone, and it says it says connected to Internet. Do I just\n\nChannel 0: Yeah.\n\nChannel 1: leave\n\nChannel 0: But that's\n\nChannel 1: it?\n\nChannel 0: on your phone. We're talking about your TV. Right?\n\nChannel 1: Yeah. It's talking about my TV. It's already connected to TP Link zero two two one.\n\nChannel 0: It's already connected. Alright. Well, open up Netflix. See what happens.\n\nChannel 1: Yeah. I put Netflix. I see it's in Australia. Alright.\n\nChannel 0: I don't know. Netflix should never stop working because it's working for everyone else.\n\nChannel 1: Let me see. Because then usually how I can tell is because I've got on the movies and it says the top pick in whichever country.\n\nChannel 0: Yeah.\n\nChannel 1: And before that, it was saying top pick in The US. It still says top pick top top 10 movies in The US today. It's meant to say Australia, isn't it?\n\nChannel 0: No. Look. I don't know. Movies all these movies that come from\n\nChannel 1: Yeah.\n\nChannel 0: The US anyway. But the thing is, can you stream it? That's what I'm worried about.\n\nChannel 1: Well, I I can watch. Yeah. I think I can.\n\nChannel 0: Yeah. Can you\n\nChannel 1: Let me\n\nChannel 0: just\n\nChannel 1: see.\n\nChannel 0: try, please? Yeah.\n\nChannel 1: Yeah. I think it works. Oh, the the the thing is the problem is is with Stan because, you know, Stan's only used in Australia.\n\nChannel 0: Yeah. I know that. Can we just do that one first, please?\n\nChannel 1: Oh, sorry. Very sorry.\n\nChannel 0: No. It's alright, mate. 20 push ups.\n\nChannel 1: Yeah. It's working.\n\nChannel 0: Okay. So Netflix is working. Right?\n\nChannel 1: Yeah. Netflix is working. Alright. Just give me one second. Just let me fast forward it.\n\nYeah.\n\nChannel 0: And\n\nChannel 1: It's\n\nChannel 0: just\n\nChannel 1: working.\n\nChannel 0: alright. Try stand now.\n\nChannel 1: Okay. I'll try Stan.\n\nChannel 0: S t a n.\n\nChannel 1: Yeah. Yeah. I got it. I got it. So I'm a bit slow, man.\n\nChannel 0: Yeah. Just just pulling\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: It's\n\nChannel 0: leg.\n\nChannel 1: already it's already downloaded. No. It says the stand is only available, not sure if it's this disable any unblockers, v VPNs, or pro proxies and try it again.\n\nChannel 0: Okay. Are you able to go to the settings on the TV and delete the history and the cache?\n\nChannel 1: Oh, fuck. I don't even know how to do that, man.\n\nChannel 0: Okay. No. Or then wait till your missus comes home and then delete\n\nChannel 1: You're\n\nChannel 0: it\n\nChannel 1: gonna\n\nChannel 0: and\n\nChannel 1: you're\n\nChannel 0: reinstall\n\nChannel 1: gonna should just\n\nChannel 0: it.\n\nChannel 1: delete those two apps?\n\nChannel 0: Which two apps?\n\nChannel 1: The standard net or standard Netflix and just download them again?\n\nChannel 0: Well, the Netflix is already working, isn't it?\n\nChannel 1: Yeah. Yeah. But\n\nChannel 0: Oh,\n\nChannel 1: like\n\nChannel 0: we'll\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: said,\n\nChannel 0: it.\n\nChannel 1: like\n\nChannel 0: I mean, if you'd if you delete them and start download them again, it should help with the stand. The only\n\nChannel 1: yeah.\n\nChannel 0: other\n\nChannel 1: That's\n\nChannel 0: thing\n\nChannel 1: the\n\nChannel 0: I'm thinking of is Stan has not recognized the upgrade yet or the data upgrade for Airtel Australia.\n\nChannel 1: yeah.\n\nChannel 0: That's probably why that's happening.\n\nChannel 1: Yeah. Yeah. Right. That's why.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. But\n\nChannel 0: Because believe\n\nChannel 1: so\n\nChannel 0: me, mate,\n\nChannel 1: so\n\nChannel 0: a couple of days that we're getting calls there for instead of today, we've only just had a few calls.\n\nChannel 1: yeah. So, basically, the the Wi Fi is working again. Right?\n\nChannel 0: Yep.\n\nChannel 1: So I don't touch anything. Don't\n\nChannel 0: No.\n\nChannel 1: touch\n\nChannel 0: No.\n\nChannel 1: the\n\nChannel 0: Everything is good. You're you're online. You're able to\n\nChannel 1: Yep.\n\nChannel 0: you're able to can you see Google on your TV?\n\nChannel 1: Google.\n\nChannel 0: Not Google. YouTube. Sorry.\n\nChannel 1: Oh, yeah. I'll click on YouTube. YouTube. Yeah. YouTube.\n\nLet's see if YouTube's working. Let's see if I watch a video on YouTube.\n\nChannel 0: Net porno is alright. I'll tell your wife what she gets\n\nChannel 1: Yeah.\n\nChannel 0: home.\n\nChannel 1: That that it's already paying playing ads on YouTube.\n\nChannel 0: Okay. So YouTube's working. Netflix is working. The other\n\nChannel 1: Yeah.\n\nChannel 0: one that's been a culprit is\n\nChannel 1: Stan.\n\nChannel 0: Stan.\n\nChannel 1: Yeah.\n\nChannel 0: Can you send me a photo of what it says there of on the Stan app?\n\nChannel 1: Oh, yeah. I'll give you oh, yeah. Let me go back on it. Okay. It's going on here.\n\nI'll try to watch a show, just any show.\n\nChannel 0: Is this on Stan?\n\nChannel 1: Yeah. I'm on stand at the moment. Oh, has my reference on it? Let me see if it's working. Alright.\n\nI'll send you.\n\nChannel 0: Is it working?\n\nChannel 1: No. No. It's just now it says currently our video log can only be streamed within Australia. If you are if you are inside, I believe you received this message, and Eric, jump up to help\n\nChannel 0: Okay.\n\nChannel 1: dot\n\nChannel 0: So it's\n\nChannel 1: fan.\n\nChannel 0: starting it's starting to recognize that the IP is yeah. Send me a photo of that, will you?\n\nChannel 1: Yeah. We will send you that.\n\nChannel 0: I reckon between now and possibly tomorrow, Stan will be working again.\n\nChannel 1: Because this is what exactly what happened the other day. That's why I was like I lost them. I was like, you know, I'm just gonna reset the freaking modem, see what happens. I mean, the router, and then\n\nChannel 0: You\n\nChannel 1: it\n\nChannel 0: never\n\nChannel 1: screwed\n\nChannel 0: never\n\nChannel 1: up everything.\n\nChannel 0: reset the modem. What you do with the modem, you put the power plug out for ten seconds and put it back in so it reboots.\n\nChannel 1: Okay.\n\nChannel 0: If you reset it, this is what happens, mate. And we charge\n\nChannel 1: Yeah.\n\nChannel 0: a 100\n\nChannel 1: So you have\n\nChannel 0: bucks\n\nChannel 1: so\n\nChannel 0: an\n\nChannel 1: you\n\nChannel 0: hour.\n\nChannel 1: have to go through this whole process process again.\n\nChannel 0: Yeah. If you do that, mate, it's a $100 an hour. Oh, put yourself in my shoes, man. Hey. Listen.\n\nI reset the bloody thing. It's not working or whatever.\n\nChannel 1: Yeah. And plus my thing's\n\nChannel 0: Alright.\n\nChannel 1: gone\n\nChannel 0: That's\n\nChannel 1: it's\n\nChannel 0: it.\n\nChannel 1: iMessage now, not a text message. So that means the Wi Fi is working.\n\nChannel 0: If you're in service, I believe you'll receive this\n\nChannel 1: Yeah.\n\nChannel 0: message.\n\nChannel 1: So\n\nChannel 0: Go ahead and jump in. Okay. Hang on. Hang on. Hang on.\n\nHang on. I'm gonna put you on loudspeaker. Alright? Hang on.\n\nChannel 1: yeah. All good.\n\nChannel 0: Have you got time?\n\nChannel 1: Sorry?\n\nChannel 0: Search for your problem. Code 826. Okay. Okay. 826.\n\nSo it's 826. Code 8026 error occurs if if you are outside of Australia or using the VPN service. Follow these steps to troubleshoot. Follow these steps. What what?\n\nFollow the blue light steps. Okay. So what's happening here with Stan?\n\nChannel 1: Yeah.\n\nChannel 0: Stan is only licensed to operate within Australia, and this means that there are a g o GEO blocking restrictions in place to prevent any overseas streaming. Due to this, you will not be able to stream your stand located outside of Australia. If you need to cancel your account because you live outside of Australia, keep in okay. So if you are having this site download. Okay.\n\nIf you have an issue, download the file for. Okay. So it's asking us okay. So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router. Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet.\n\nPhysically turn off your device and modem router for a power for at least thirty seconds. Turn your device and router back on. Launch and try to use that. Okay. What I'm gonna do before we do that, I'm gonna do your address is Unit 7172721 Meredith.\n\nYeah?\n\nChannel 1: Yeah. Bankstown.\n\nChannel 0: You got the you got the little micro\n\nChannel 1: Yeah. That one.\n\nChannel 0: Alright. Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird. Just pull the power plug out for thirty seconds and then put it back in. It just pulled out.\n\nChannel 1: Alright. So the so the black cable. Yeah?\n\nChannel 0: Yeah. The the power cable. Yeah. Just pulled out.\n\nChannel 1: I'll just pull up the whole thing.\n\nChannel 0: No. Just the power. That's it.\n\nChannel 1: Yep.\n\nChannel 0: Not the whole thing. What do you mean the whole thing?\n\nChannel 1: Alright. How for how long?\n\nChannel 0: Are the lights off?\n\nChannel 1: Yeah. It's right off.\n\nChannel 0: Okay. I just gotta check from my end that it's all off. It's gotta be off from my end as well. It's still on showing online. I'm telling this still continues.\n\nChannel 1: Yep.\n\nChannel 0: Woah.\n\nChannel 1: Thirty seconds.\n\nChannel 0: No. Hang on. I'm still I'm still seeing you online. The lights are off on the router. Right?\n\nThere's no light.\n\nChannel 1: Yeah. There's no light because I did I did unplug it with the power.\n\nChannel 0: Okay. Okay. Now it's off. Now we gotta count to thirty. Let me do it.\n\nChannel 1: Alright. I'll just use a stopwatch. Easier. So we don't have to count. So, basically, the Internet's working out.\n\nChannel 0: Hello?\n\nChannel 1: Alright. That's\n\nChannel 0: Plug\n\nChannel 1: 30.\n\nChannel 0: it plug it back in.\n\nChannel 1: Yep.\n\nChannel 0: And I'll I'll\n\nChannel 1: Yep.\n\nChannel 0: tell you when you're back, but your service is back on. Alright? You plugged it back in. Yeah?\n\nChannel 1: Yeah. Yeah. It's just a yellow light at the moment.\n\nChannel 0: Yeah. Let me know when it's booted.\n\nChannel 1: Alright. Flashing yellow. Cisco white a\n\nChannel 0: Yeah. Now there's bloody real. It's like a fake forever.\n\nChannel 1: bit. Maybe I should just, like, reset the whole TV. You know what I mean?\n\nChannel 0: Okay. You're back online now.\n\nChannel 1: Yep.\n\nChannel 0: Just try Stan again. Oh, no. Yes. Stan. Yeah.\n\nChannel 1: Give me one second. Just connecting to the Internet on the TV.\n\nChannel 0: Yeah.\n\nChannel 1: Need to be checked on wrong.\n\nChannel 0: You'll you'll probably receive an email from Stan shortly.\n\nChannel 1: Yep. Connected to Internet. And it's connected, and I'll go on stand again. Prime. Oh, thanks, though.\n\nMight be connected now. It says prime. Prime. Think it might be working now. Still loading, getting into it.\n\nOh, no. I say it's the same thing. Scan is only available in Australia.\n\nChannel 0: Can you send me a photo of that? Yeah. Because I I to me, it's it's telling me that I haven't routed the issue yet.\n\nChannel 1: Send me a picture of that one.\n\nChannel 0: It's the same as before. Code 8\n\nChannel 1: Yeah.\n\nChannel 0: 26. What is this? Can you open up the settings on your TV and send me a photo?\n\nChannel 1: Alright.\n\nChannel 0: So you open up your TV, normal, and then just go to settings. But you need to send me a photo of the whole screen, not just, you know,\n\nChannel 1: Yeah. Like general settings? Just go general.\n\nChannel 0: else. Also, how many settings do you have? Is it general?\n\nChannel 1: Yeah. The noise the sound picture, I think we're gonna have to look at general. Yeah?\n\nChannel 0: Yeah. Yeah. General settings. Yeah.\n\nChannel 1: And let's see. Oh, what you're gonna have to go to system?\n\nChannel 0: Send me a photo first, please.\n\nChannel 1: It might be two I might have to send you two of those.\n\nChannel 0: Yeah. Yeah. Whatever. Yeah.\n\nChannel 1: Alright. I'll send you them both.\n\nChannel 0: Okay. Accessibility. Oh, why is it Can you click on network?\n\nChannel 1: Network. Yep. Office on network. Oh, it just comes back on the Internet connection.\n\nChannel 0: That's\n\nChannel 1: Mhmm.\n\nChannel 0: it?\n\nChannel 1: Yeah. It just says Wi Fi connection TV link zero zero\n\nChannel 0: It doesn't say anything\n\nChannel 1: two\n\nChannel 0: about resetting network or anything\n\nChannel 1: one.\n\nChannel 0: like that?\n\nChannel 1: Please select an Internet connection method. Wired connected connection, and just Wi Fi connection.\n\nChannel 0: Alright. In that case, go back and just click on systems. And then send me a photo.\n\nChannel 1: Alright. Systems. So I'm going into systems. Right?\n\nChannel 0: Yep.\n\nChannel 1: Because well, there's, like, language, location, time.\n\nChannel 0: Location?\n\nChannel 1: Yeah. Location. Board broadcast country Australia postcode. I haven't done a postcode yet. LG serve service country Australia, web allocation settings in Sydney.\n\nAnd I should have the postcode because it seems like it's all in Australia. You know what I mean?\n\nChannel 0: You send\n\nChannel 1: All\n\nChannel 0: me a photo, please?\n\nChannel 1: tough. Yep.\n\nChannel 0: Broadcast of countries right. Thursday. Now go back.\n\nChannel 1: Yep.\n\nChannel 0: That's all good.\n\nChannel 1: Seems good.\n\nChannel 0: That's on systems that we're looking at. Yeah?\n\nChannel 1: Yeah. System. There's language, location, time and timer, safety, additional settings, or reset.\n\nChannel 0: Reset what?\n\nChannel 1: Reset the settings? Yep.\n\nChannel 0: Can I have a look at that?\n\nChannel 1: This actually cannot be under you. So, basically, it says it'll reset all the apps that I've installed and stuff. Maybe I'll have to do that. You know what I mean?\n\nChannel 0: Yeah. Yeah. That's a good one. Yeah. Do that.\n\nChannel 1: Yeah.\n\nChannel 0: Reset all the apps. Look. I got your number. Do what you gotta do, and I'll I'll call you back in about an hour. Is that alright?\n\nChannel 1: Yeah. I was I'll just reset the whole thing so it might and then the TV might go back to Australia. You know what I mean? And all\n\nChannel 0: Yeah.\n\nChannel 1: the apps.\n\nChannel 0: Yeah. Yeah. It's gotta pick up the the well, the the IP is in Australia. It just needs to recognize\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: it.\n\nChannel 1: Alright.\n\nChannel 0: Alright.\n\nChannel 1: Alright. Maybe\n\nChannel 0: Just yeah.\n\nChannel 1: the may\n\nChannel 0: I'll\n\nChannel 1: may\n\nChannel 0: call\n\nChannel 1: maybe it's just the TV at the moment. It hasn't\n\nChannel 0: yeah. Yeah.\n\nChannel 1: recognized\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: Don't\n\nChannel 1: you.\n\nChannel 0: do anything else. Just the TV. Yeah.\n\nChannel 1: Yeah. So I'll just reset the whole thing. But\n\nChannel 0: Alright.\n\nChannel 1: all good,\n\nChannel 0: Beautiful.\n\nChannel 1: man. Thank you.\n\nChannel 0: Alright, man. Cheers, buddy.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.24,"sentiment":"neutral","sentiment_score":0.31859108805656433},{"text":"Airtel tech support.","start":1.24,"end":2.42,"sentiment":"neutral","sentiment_score":0.1961774379014969}],"sentiment":"neutral","sentiment_score":0.24514289796352387,"channel":0,"num_words":5,"start":0.56,"end":2.42},{"sentences":[{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.038117654621601105},{"text":"I'm just being I'm calling you guys.","start":4.88,"end":6.72,"sentiment":"neutral","sentiment_score":0.03450509373630796},{"text":"My Internet hasn't been working lately, and","start":6.72,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.189356763448034}],"sentiment":"neutral","sentiment_score":-0.06972293555736542,"channel":1,"num_words":15,"start":3.36,"end":10.179999},{"sentences":[{"text":"No 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IP.","start":13.375,"end":16.335,"sentiment":"neutral","sentiment_score":-0.2023658019800981},{"text":"The location was somewhere else.","start":16.335,"end":18.035,"sentiment":"neutral","sentiment_score":-0.21244827508926392},{"text":"It wasn't in Australia.","start":18.175,"end":19.395,"sentiment":"neutral","sentiment_score":-0.1353648044168949}],"sentiment":"neutral","sentiment_score":-0.214530165378864,"channel":1,"num_words":26,"start":12.095,"end":19.395},{"sentences":[{"text":"Right?","start":19.455,"end":19.955,"sentiment":"neutral","sentiment_score":-0.04423351213335991}],"sentiment":"neutral","sentiment_score":-0.04423351213335991,"channel":1,"num_words":1,"start":19.455,"end":19.955},{"sentences":[{"text":"Yeah.","start":20.255001,"end":20.494999,"sentiment":"neutral","sentiment_score":0.007192634046077728},{"text":"It's in Australia now.","start":20.494999,"end":21.535,"sentiment":"neutral","sentiment_score":0.02806853479705751},{"text":"We've double checked that it's all 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Lansdowne.","start":36.56,"end":40.18,"sentiment":"neutral","sentiment_score":0.011415842377270261}],"sentiment":"neutral","sentiment_score":0.011264657892752439,"channel":1,"num_words":8,"start":35.04,"end":40.18},{"sentences":[{"text":"Okay.","start":40.845,"end":40.951668,"sentiment":"neutral","sentiment_score":-0.016761798411607742},{"text":"That that because we've I don't know.","start":40.951668,"end":42.845,"sentiment":"neutral","sentiment_score":-0.11608693961586271},{"text":"Well, could be the mapping outage around there, I think.","start":42.845,"end":44.845,"sentiment":"neutral","sentiment_score":-0.15872991532087327},{"text":"Hang on a second.","start":44.845,"end":45.405,"sentiment":"neutral","sentiment_score":-0.05845548212528229},{"text":"Let me just 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correct?","start":361.67502,"end":362.575,"sentiment":"neutral","sentiment_score":0.025518889849384625},{"text":"It looks like you ain't connected to TP Link network.","start":364.09,"end":367.06998,"sentiment":"neutral","sentiment_score":-0.1986314222216606}],"sentiment":"neutral","sentiment_score":-0.053851723384398684,"channel":1,"num_words":26,"start":355.83502,"end":367.06998},{"sentences":[{"text":"Can you send me a photo of that?","start":368.39,"end":370.09,"sentiment":"neutral","sentiment_score":-0.06167962169274688}],"sentiment":"neutral","sentiment_score":-0.06167962169274688,"channel":0,"num_words":8,"start":368.39,"end":370.09},{"sentences":[{"text":"I'll send you it.","start":370.41,"end":375.61,"sentiment":"neutral","sentiment_score":-0.0033277426846325397},{"text":"One second.","start":375.61,"end":376.43,"sentiment":"neutral","sentiment_score":-0.005179113708436489},{"text":"Is that 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the YU2D, whatever, the password of the","start":2371.27,"end":2380.33,"sentiment":"neutral","sentiment_score":0.02226266105260168}],"sentiment":"neutral","sentiment_score":0.02403158803159992,"channel":1,"num_words":24,"start":2365.135,"end":2380.33},{"sentences":[{"text":"Yeah.","start":2380.455,"end":2380.7751,"sentiment":"neutral","sentiment_score":0.026393238455057144},{"text":"Yeah.","start":2380.7751,"end":2380.935,"sentiment":"neutral","sentiment_score":0.044387929141521454},{"text":"That's yeah.","start":2380.935,"end":2381.575,"sentiment":"neutral","sentiment_score":0.0464655589312315},{"text":"Put that in.","start":2381.575,"end":2382.135,"sentiment":"neutral","sentiment_score":0.031024094050129254},{"text":"Yep.","start":2382.135,"end":2382.375,"sentiment":"neutral","sentiment_score":0.03803076595067978}],"sentiment":"neutral","sentiment_score":0.03685191669501364,"channel":0,"num_words":8,"start":2380.455,"end":2382.375},{"sentences":[{"text":"Because it's asking you to 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Stan?","start":3221.01,"end":3223.27,"sentiment":"neutral","sentiment_score":-0.028646632408102352}],"sentiment":"neutral","sentiment_score":-0.01856207863117258,"channel":0,"num_words":12,"start":3183.015,"end":3223.27},{"sentences":[{"text":"Yeah.","start":3224.24,"end":3224.74,"sentiment":"neutral","sentiment_score":-0.06504442542791367}],"sentiment":"neutral","sentiment_score":-0.06504442542791367,"channel":1,"num_words":1,"start":3224.24,"end":3224.74},{"sentences":[{"text":"Stan is only licensed to operate within Australia, and this means that there are a g o GEO blocking restrictions in place to prevent any overseas streaming.","start":3225.49,"end":3236.645,"sentiment":"neutral","sentiment_score":-0.1364510783718692},{"text":"Due to this, you will not be able to stream your stand located outside of Australia.","start":3236.645,"end":3242.025,"sentiment":"negative","sentiment_score":-0.4169230479747057},{"text":"If you need to cancel your account because you live outside of 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cycle of your device and modem router.","start":3276.515,"end":3286.8398,"sentiment":"neutral","sentiment_score":0.0169825442135334},{"text":"Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet.","start":3287.5398,"end":3294.695,"sentiment":"neutral","sentiment_score":0.03363790814029543}],"sentiment":"neutral","sentiment_score":0.010731587031235298,"channel":0,"num_words":60,"start":3253.35,"end":3294.695},{"sentences":[{"text":"Physically turn off your device and modem router for a power for at least thirty seconds.","start":3295.395,"end":3301.895,"sentiment":"neutral","sentiment_score":-0.021777690621092916},{"text":"Turn your device and router back on.","start":3302.595,"end":3304.915,"sentiment":"neutral","sentiment_score":0.005819682830146381},{"text":"Launch and try to use 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plug it back in.","start":3503.6301,"end":3504.85,"sentiment":"neutral","sentiment_score":0.04413953945040703}],"sentiment":"neutral","sentiment_score":0.04413953945040703,"channel":0,"num_words":5,"start":3503.6301,"end":3504.85},{"sentences":[{"text":"Yep.","start":3505.58,"end":3506.08,"sentiment":"neutral","sentiment_score":0.09890719503164291}],"sentiment":"neutral","sentiment_score":0.09890719503164291,"channel":1,"num_words":1,"start":3505.58,"end":3506.08},{"sentences":[{"text":"And I'll I'll","start":3512.1902,"end":3513.7102,"sentiment":"neutral","sentiment_score":0.0844190741578738}],"sentiment":"neutral","sentiment_score":0.0844190741578738,"channel":0,"num_words":3,"start":3512.1902,"end":3513.7102},{"sentences":[{"text":"Yep.","start":3513.5552,"end":3514.0552,"sentiment":"neutral","sentiment_score":0.06809796392917633}],"sentiment":"neutral","sentiment_score":0.06809796392917633,"channel":1,"num_words":1,"start":3513.5552,"end":3514.0552},{"sentences":[{"text":"tell you 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the the IP is in Australia.","start":4165.695,"end":4169.375,"sentiment":"neutral","sentiment_score":-0.054010058824832625},{"text":"It just needs to 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moment.","start":4174.2197,"end":4176.2397,"sentiment":"neutral","sentiment_score":-0.08403948135674},{"text":"It hasn't","start":4176.5396,"end":4177.0195,"sentiment":"neutral","sentiment_score":-0.13515068963170052}],"sentiment":"neutral","sentiment_score":-0.09426172301173211,"channel":1,"num_words":10,"start":4174.2197,"end":4177.0195},{"sentences":[{"text":"yeah.","start":4176.71,"end":4176.9497,"sentiment":"neutral","sentiment_score":-0.0816650539636612},{"text":"Yeah.","start":4176.9497,"end":4177.11,"sentiment":"neutral","sentiment_score":-0.02920926548540592}],"sentiment":"neutral","sentiment_score":-0.05543715972453356,"channel":0,"num_words":2,"start":4176.71,"end":4177.11},{"sentences":[{"text":"recognized","start":4177.0195,"end":4177.5,"sentiment":"neutral","sentiment_score":-0.03353976085782051}],"sentiment":"neutral","sentiment_score":-0.03353976085782051,"channel":1,"num_words":1,"start":4177.0195,"end":4177.5},{"sentences":[{"text":"Yeah.","start":4177.11,"end":4177.51,"sentiment":"neutral","sentiment_score":-0.02280893176794052}],"sentiment":"neutral","sentiment_score":-0.02280893176794052,"channel":0,"num_words":1,"start":4177.11,"end":4177.51},{"sentences":[{"text":"for","start":4177.5,"end":4177.6597,"sentiment":"neutral","sentiment_score":-0.019819043576717377}],"sentiment":"neutral","sentiment_score":-0.019819043576717377,"channel":1,"num_words":1,"start":4177.5,"end":4177.6597},{"sentences":[{"text":"Don't","start":4177.51,"end":4177.83,"sentiment":"neutral","sentiment_score":-0.0669703483581543}],"sentiment":"neutral","sentiment_score":-0.0669703483581543,"channel":0,"num_words":1,"start":4177.51,"end":4177.83},{"sentences":[{"text":"you.","start":4177.6597,"end":4178.1597,"sentiment":"neutral","sentiment_score":-0.051757074892520905}],"sentiment":"neutral","sentiment_score":-0.051757074892520905,"channel":1,"num_words":1,"start":4177.6597,"end":4178.1597},{"sentences":[{"text":"do 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buddy.","start":4184.609,"end":4185.359,"sentiment":"positive","sentiment_score":0.6913489699363708}],"sentiment":"positive","sentiment_score":0.6046050041913986,"channel":0,"num_words":4,"start":4183.809,"end":4185.359},{"sentences":[{"text":"Thank you.","start":4185.4785,"end":4186.0386,"sentiment":"positive","sentiment_score":0.7407821714878082},{"text":"Bye bye.","start":4186.0386,"end":4186.779,"sentiment":"neutral","sentiment_score":0.11057312786579132}],"sentiment":"positive","sentiment_score":0.4256776496767998,"channel":1,"num_words":4,"start":4185.4785,"end":4186.779}]},"summary":{"result":"success","short":"A customer contacts Airtel tech support to troubleshoot issues with their internet and device. The representative guides the customer through the process of resetting their modem and router, deleting history and cache, and adjusting their router. The customer is also instructed to reset their WiFi network password and use a different browser. The agent provides guidance on how to reset their modem and router, and advises them to check their internet speed and use a YouTube video to test their connection. The conversation ends with the agent reminding the customer to delete their TV app and reinstall their network settings."},"intents":{"segments":[{"text":"My Internet hasn't been working lately, and No Internet I called at you all? no. No Internet at all. I I because, you know, there was the issue with the IP. The location was somewhere else. It wasn't in Australia. Right? Yeah.","start_word":13,"end_word":54,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.14916697}]},{"text":"Do I need to turn off the router or not?","start_word":373,"end_word":382,"intents":[{"intent":"Fix router","confidence_score":0.020323781}]},{"text":"So let's have a look for your Wi Fi. You'll see tp link underscore zero two two one. which one's that?","start_word":713,"end_word":733,"intents":[{"intent":"Connect to wi fi","confidence_score":0.027020074}]},{"text":"No.","start_word":736,"end_word":736,"intents":[{"intent":"Verify ppg links","confidence_score":7.505386e-9}]},{"text":"I like Chrome's that Google thing. Yeah? Yeah.","start_word":866,"end_word":873,"intents":[{"intent":"Download chrome","confidence_score":0.19608973}]},{"text":"So it's clear where it's got clear the cache in the history of your browser. Do that.","start_word":1044,"end_word":1060,"intents":[{"intent":"Resolve cache issue","confidence_score":0.008512758}]},{"text":"This router, it's I think it's the one that Super Network's left in the place. Yeah.","start_word":1289,"end_word":1304,"intents":[{"intent":"Fix router connectivity","confidence_score":0.0494918}]},{"text":"I'm still still spinning. It's like it's trying to connect, but it can't. And the blue the light is still blue as well. It's A not lot flashing. on the router, It's just and a it's blue not connecting light. to the Wi Fi. Yeah.","start_word":1651,"end_word":1695,"intents":[{"intent":"Fix router connectivity","confidence_score":0.15873884}]},{"text":"no Internet, but we just wanna manipulate the router. That's all.","start_word":1944,"end_word":1954,"intents":[{"intent":"Manage router configuration","confidence_score":0.04313006}]},{"text":"Take out the yellow cable and connect to the Wi Fi again. Okay.","start_word":2306,"end_word":2318,"intents":[{"intent":"Reconnect wi-fi","confidence_score":0.000991515}]},{"text":"So what you need to do then in that case, we need to pull out the power supply, that little Yeah.","start_word":2448,"end_word":2468,"intents":[{"intent":"Pull out power supply","confidence_score":0.17617577}]},{"text":"Tplinkwifi.net. Remember that?","start_word":2852,"end_word":2854,"intents":[{"intent":"Connect wifi","confidence_score":0.16682799}]},{"text":"you It need has to a create a login? it's a key.","start_word":3024,"end_word":3035,"intents":[{"intent":"Create login","confidence_score":0.010130106}]},{"text":"You might need to use that Okay. I'll use that because u. I don't see any other password on the sticker. Yeah. U. It's asking you to you to use to put in a password to log in with a password. Right? Yeah.","start_word":3138,"end_word":3180,"intents":[{"intent":"Use password","confidence_score":0.10181509}]},{"text":"It just says that there's a Yeah. key. Well, just copy that password, Yeah. and that should log you in. I think it's the same thing. Yeah.","start_word":3182,"end_word":3208,"intents":[{"intent":"Resolve password issue","confidence_score":0.05997781}]},{"text":"you send me a file of that or a screenshot of that while you're looking at, Yeah. please?","start_word":3436,"end_word":3453,"intents":[{"intent":"Send message","confidence_score":0.4542699}]},{"text":"Says here, log in with TP Link ID. Yeah.","start_word":3586,"end_word":3594,"intents":[{"intent":"Log in with tp link id","confidence_score":0.16244121}]},{"text":"What what you might need to do is probably press the reset button and do it all over again. But this time, hold the reset button down for thirty seconds. Okay.","start_word":3695,"end_word":3725,"intents":[{"intent":"Press reset button","confidence_score":0.37746865}]},{"text":"Because sometimes So if the we do the re if you don't if you don't do the reset button, then sometimes they get stuck. alright.","start_word":3733,"end_word":3757,"intents":[{"intent":"Reset modem","confidence_score":0.7154012}]},{"text":"Now log in with admin one two three. Okay.","start_word":3988,"end_word":3996,"intents":[{"intent":"Log in with admin","confidence_score":0.004734929}]},{"text":"Do you see a tab on your left hand side down the bottom that says wizard? We did.","start_word":4058,"end_word":4075,"intents":[{"intent":"Troubleshoot wizard tab and configure router mode","confidence_score":4.2310443e-8}]},{"text":"I'm just gonna send you the username. Hang on a sec.","start_word":4348,"end_word":4358,"intents":[{"intent":"Send username","confidence_score":0.26009795}]},{"text":"Now before you go next and you put this in, just send me a screenshot, please. Mhmm. Okay.","start_word":4440,"end_word":4457,"intents":[{"intent":"Provide screenshot","confidence_score":0.16915303}]},{"text":"Send me the a photo first, the screenshot Yep. Okay.","start_word":4473,"end_word":4482,"intents":[{"intent":"Confirm screenshot","confidence_score":0.030430174}]},{"text":"Has it got a next button on there or save? Let me see.","start_word":4507,"end_word":4519,"intents":[{"intent":"Select option","confidence_score":0.0002393207}]},{"text":"Please check it if You're the gonna put okay. the yellow cable in. Shit.","start_word":4581,"end_word":4594,"intents":[{"intent":"Check connection","confidence_score":0.04181852}]},{"text":"I think I'm on the, like, the cheapest one, man.","start_word":4968,"end_word":4977,"intents":[{"intent":"Confirm pricing","confidence_score":0.0009385979}]},{"text":"Let me know when it's finished, and just take a screenshot and send it to me, please. It just went on some ads.","start_word":5006,"end_word":5028,"intents":[{"intent":"Send screenshot","confidence_score":0.8017661}]},{"text":"See, TOT is on the top. 52.33 Yeah.","start_word":5041,"end_word":5048,"intents":[{"intent":"Check location","confidence_score":0.007989826}]},{"text":"So the GEO IP now is in Australia a 100%. Okay.","start_word":5264,"end_word":5274,"intents":[{"intent":"Confirm information","confidence_score":0.008792936}]},{"text":"I've gotta connect to the Internet thing first, I think, Yeah. on my Yeah. TV.","start_word":5459,"end_word":5473,"intents":[{"intent":"Fix internet connection","confidence_score":0.017877953}]},{"text":"Oh, the the the thing is the problem is is with Stan because, you know, Stan's only used in Australia. Yeah.","start_word":5730,"end_word":5750,"intents":[{"intent":"Fix internet issue","confidence_score":0.008240786}]},{"text":"So, basically, the the Wi Fi is working again. Right? Yep.","start_word":6041,"end_word":6051,"intents":[{"intent":"Confirm functionality","confidence_score":0.000059235954}]},{"text":"So I don't touch anything. Don't No.","start_word":6052,"end_word":6058,"intents":[{"intent":"Reject offer","confidence_score":0.00013135225}]},{"text":"It's just now it says currently our video log can only be streamed within Australia.","start_word":6226,"end_word":6240,"intents":[{"intent":"Share video log feature","confidence_score":3.4684126e-7}]},{"text":"starting it's starting to recognize that the IP is yeah. Send me a photo of that, will you? Yeah.","start_word":6265,"end_word":6283,"intents":[{"intent":"Set up ip","confidence_score":0.00041393272}]},{"text":"reset the modem. What you do with the modem, you put the power plug out for ten seconds and put it back in so it reboots. Okay.","start_word":6347,"end_word":6373,"intents":[{"intent":"Reset modem","confidence_score":0.34058827}]},{"text":"iMessage now, not a text message. So that means the Wi Fi is working. If you're in service, I believe you'll receive this Yeah. message.","start_word":6446,"end_word":6470,"intents":[{"intent":"Troubleshoot wi fi","confidence_score":0.3499174}]},{"text":"Follow the blue light steps. Okay.","start_word":6541,"end_word":6546,"intents":[{"intent":"Follow blue light steps","confidence_score":0.2738071}]},{"text":"So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router. Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet.","start_word":6637,"end_word":6681,"intents":[{"intent":"Refresh network connection","confidence_score":0.12712839}]},{"text":"So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router. Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet. Physically turn off your device and modem router for a power for at least thirty seconds. Turn your device and router back on. Launch and try to use that. Okay.","start_word":6637,"end_word":6711,"intents":[{"intent":"Restart device and router","confidence_score":0.0076829144}]},{"text":"Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird. Just pull the power plug out for thirty seconds and then put it back in. It just pulled out.","start_word":6744,"end_word":6783,"intents":[{"intent":"Unplugg router","confidence_score":0.006584726}]},{"text":"Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird. Just pull the power plug out for thirty seconds and then put it back in. It just pulled out. Alright.","start_word":6744,"end_word":6784,"intents":[{"intent":"Check router status","confidence_score":0.36291456}]},{"text":"Now we gotta count to thirty.","start_word":6914,"end_word":6919,"intents":[{"intent":"Count light","confidence_score":0.00020005669}]},{"text":"Send me a photo first, please. It might be two I might have to send you two of those.","start_word":7256,"end_word":7274,"intents":[{"intent":"Request photo","confidence_score":0.13281778}]},{"text":"So I'm going into systems. Right? Yep.","start_word":7370,"end_word":7376,"intents":[{"intent":"Confirm installation","confidence_score":0.00082609017}]},{"text":"Reset the settings? Yep. Can I have a look at that? This actually cannot be under you. So, basically, it says it'll reset all the apps that I've installed and stuff. Maybe I'll have to do that. You know what I mean?","start_word":7473,"end_word":7514,"intents":[{"intent":"Reset settings","confidence_score":0.23663469}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support. Hello. I'm just being I'm calling you guys. My Internet hasn't been working lately, and No Internet I called at you all? no. No Internet at all. I I because, you know, there was the issue with the IP. The location was somewhere else. It wasn't in Australia. Right? Yeah. It's in Australia now. We've double checked that it's all confirmed. Hang Yeah. on a second. Let me just get your what's your first name? Tony. Penny Nugent? Yeah. Yeah. 717 Slash 21 Meredith Street, Lansdowne. Okay. That that because we've I don't know. Well, could be the mapping outage around there, I think. Hang on a second. Let me just check. No. Of course, I'm I resetted the modem, and after that, I just Did you press the reset button? yeah. Yeah. At the back. Oh, mate.","start_word":0,"end_word":142,"sentiment":"neutral","sentiment_score":-0.06765752285718918},{"text":"I'm gonna kill you.","start_word":143,"end_word":146,"sentiment":"negative","sentiment_score":-0.4731876254081726},{"text":"Yeah. That's You what I just mean. So eliminated everything, mate. Oh, yeah. hang on a Because sec. We'll I get was there. like Are you obviously, at home at the moment? yeah. I'm at home at the moment. Okay. You got a laptop? No. I don't have a laptop. I only got a phone, man. Oh, man. Yeah. Come in with a bloody laptop. What's wrong with you? No. I'm I Everybody's don't do computer got a work. I don't do alright. computer What work. I I what I I need do logistics. you to do are we really here for? Team Global Express. Alright.","start_word":147,"end_word":252,"sentiment":"neutral","sentiment_score":-0.10983343422412872},{"text":"Nice. That'll be TGE.","start_word":253,"end_word":256,"sentiment":"positive","sentiment_score":0.3692032992839813},{"text":"a big job. Yeah. Yeah. Yeah. I know who they are. Listen, in that case, what I need you to do is on your phone, can you search for the new Wi Fi name? The new Wi Fi name. Yeah. Because you reset the whole thing. So whatever was in there is gone. It's gone back to factory default. So if you have a look underneath underneath your router, you got a sticker there. Alright? I'll have a look now. I'll have a look now. And that'll give you a Wi Fi name and a password. Alright. Just So give you me need one to look second. for that Wi Fi name and that password. Alright. Do I need to turn off the router or not? What It's on, do you but mean? yeah. Yeah. No. Don't do nothing to it. Just leave it connected as it is. Just turn it upside down so you can get Yep. the the sticker there. Actually, if I give Yep. you a phone number, can you send it to a a number I'll give you? That way, it'd be a lot easier for Yeah. for Yeah. me to No help worries. you navigate. Just just send me yeah. Just send me the number. Number is 0403 One second. 0403763 zero three seven six three seven four four. 774. Alright. Got it. And If I'll you message can send me you. a yeah. Just send me a photo of that sticker, please, if you don't mind. Alright. I'm just laughing because I I had a a lady a girl customer ring up, but I knew her.","start_word":257,"end_word":528,"sentiment":"neutral","sentiment_score":0.04248512774596319},{"text":"I I had a I got a good good relationship with she's a nice person.","start_word":529,"end_word":543,"sentiment":"positive","sentiment_score":0.5269721746444702},{"text":"Yeah. She's in Yeah. New South Wales, and she rings me up. She says, my Internet's not working. I pressed the reset button. I said, But what? You put yes. She goes, I pressed it. I said, you bitch. She's done she's done a business stuff. no.","start_word":544,"end_word":590,"sentiment":"neutral","sentiment_score":-0.13476340472698212},{"text":"I just got I just got annoyed because it wasn't working.","start_word":591,"end_word":601,"sentiment":"negative","sentiment_score":-0.42843833565711975},{"text":"So I was like, you know, I'm just gonna reset it because you did you guys can send a couple email emails to me and say it's working. And then I Yeah. kept turning on my TV, and then it was just, like, in the IP of, like, America or something. What yeah. They was doing that before, it's not doing that anymore. The we've done all tests. It actually started to activate from 09:00 this morning. Okay. That's Here why we it go. was because Tony I I've been called Tony yep. Tony. Oh, you got the old oh, This shit. Alright. is from the So you've got the alright. So let's have a look for your Wi Fi. You'll see tp link underscore zero two two one. which one's that? PP Links? No. Have a look for your Wi Fi. Search for Wi Fi. And when you search for a Wi Fi on your phone, do you see t p Okay. link Yeah. Yeah. zero Just double give two me one one? yeah. Just yeah. Yeah. I'm I'm reconnected to it, but it's not like it says no connection to the Internet. Yeah. TP Because Link you zero two okay. two So one. you're connected to the Wi Fi. Right? Yeah. I'm connected, but it's not like I can't use it. Okay. You know what Yeah. I No. mean? No. Just listen to me. Don't come back. Yep. Alright. I will get the alright. So you're connected to the Wi Fi. No Internet. Alright. Yep. Do you have Chrome in your phone? I like Chrome's that Google thing. Yeah? Yeah. Google Chrome. Let me see. I think I have it. Alright. If not, I'll just download it. I just downloaded. Google. Is Google right? You can just put Prime, Google Chrome, whatever. Google. Let me see if I have it. Oh, yeah. I do. I do, actually. Yep. I'm on it. Okay. So Yep. on the in the URL section, I need you to type this in. Yep. Hang on. Let me just open this up. Come on. I like that. Okay. So in the URL, can you type in tplinkwifi.net? Tplinkwifi.net. Yeah? Yep. And then press enter. Wifi. Just give me one second.","start_word":602,"end_word":977,"sentiment":"neutral","sentiment_score":-0.03679849576957999},{"text":"I'm a bit slow.","start_word":978,"end_word":981,"sentiment":"negative","sentiment_score":-0.5642205476760864},{"text":"Fi.net. Okay. So tfortom,pforpeter,link Yep. wifi.net. Yeah. It's tplinkwifi.net. Right? Yep. Alright. And I'm I'm on this page. It says solution one, solution two. Is that correct? It looks like you ain't connected to TP Link network. Can you send me a photo of that? I'll send you it. One second. Is that correct? Hang on. Okay. Find it in network. Okay. So it's clear where it's got clear the cache in the history of your browser. Do that. So Oh, which no. one do I Click on tplinkwifi.net. See that right down the bottom? oh, yeah. I see it. The hhttp. Right? Yeah. Yeah. Click on that. Oh, it's it's still it's still comes up on on the same thing. Okay. And then in that case, just clear the cache and history of your browser. So clear the whole thing? Yeah. Because it sounds like it's you probably got a whole heap of history history in there and stuff like that. That needs to be cleared anyway. Okay. Just let me see how do you do that. Because I I don't really use it on history here. Oh, I you do do you browse a lot? yeah. But not with Google Chrome. I just need to get normal Google. It's still it's the same thing. Oh, is it? Oh, so I just delete browsing data. Yeah. Yeah. Building data catches the whole lot. Yeah. Alright. Just delete. I'll delete all the time. Just deleted it. Yep. Just deleted it. Alright. And then go to Wi Fi Wi Fi TP Link Wi Fi button it again. Okay. Just give me one second. One moment. Okay.","start_word":982,"end_word":1256,"sentiment":"neutral","sentiment_score":-0.05326643586158752},{"text":"So t Because these routers are real bitches, man. I hate them. yeah.","start_word":1257,"end_word":1269,"sentiment":"negative","sentiment_score":-0.5722029805183411},{"text":"I was actually They're thinking just about a real canceling then because I I was looking over it. no. This router, it's I think it's the one that Super Network's left in the place. Yeah. Yeah. They left out this place. So No. tp They're link shit, man. wifi.net. Yeah. Came up with the same thing, solution one and solution two. Do you want me to click the But but you're you're connected to the Wi Fi. Yeah? But there's no Internet. actually, Is that right? let let me I think Yeah. Double check because it's it could be maybe you're not connected to the Wi yeah. Fi. I think I'm not connected to one because it keeps going, you know, the spinning thing. It's trying to connect, but it isn't. Yeah. Yeah.","start_word":1270,"end_word":1402,"sentiment":"neutral","sentiment_score":-0.11205387115478516},{"text":"Now these routers are really, really shit, man.","start_word":1403,"end_word":1410,"sentiment":"negative","sentiment_score":-0.534209132194519},{"text":"They always okay. At the back of the router, you got a Ethernet cable. Right? Yeah. The yellow one. Right? Yeah. Can you just pull it out for ten seconds Let's and check then up put the it headphone. back in? Pull it out. Yeah.","start_word":1411,"end_word":1455,"sentiment":"neutral","sentiment_score":-0.048181574791669846},{"text":"I told I actually got upset with Super Networks a long time. I blasted them and said, mate, don't give out these bloody rouses as shit.","start_word":1456,"end_word":1481,"sentiment":"negative","sentiment_score":-0.4469292163848877},{"text":"But they were giving them for free. So you know? Yeah. Let me see. I'm on the thing again. Yep. Alright. Ten seconds. I'll put it back. Yeah. Put it back on. It's back on. It's it's a blue light. I'm having Okay. That this, sir. okay.","start_word":1482,"end_word":1528,"sentiment":"neutral","sentiment_score":-0.01612868160009384},{"text":"That's good.","start_word":1529,"end_word":1530,"sentiment":"positive","sentiment_score":0.39828890562057495},{"text":"Alright. And I've connected the Wi Fi this time again. I'll connect to it again. Go Wi Fi off, then I'll go Wi Fi on. Says network t p e t TP Link. And it's still the same thing. It's just going around and around. It's not like it's connecting.","start_word":1531,"end_word":1580,"sentiment":"neutral","sentiment_score":-0.06800965964794159},{"text":"Oh, just need to pop might have to wait a little bit because that those routers are really, really slow.","start_word":1581,"end_word":1600,"sentiment":"negative","sentiment_score":-0.5741011500358582},{"text":"Do you have another router in the house? No. This is the only one once we got this partition journey router that that was, there is Yeah. Yeah.","start_word":1601,"end_word":1628,"sentiment":"neutral","sentiment_score":-0.098569855093956},{"text":"Those routers are not a what good I eye. I wouldn't be giving those routers away for free through that way.","start_word":1629,"end_word":1649,"sentiment":"negative","sentiment_score":-0.5547354221343994},{"text":"Yes. I'm still still spinning. It's like it's trying to connect, but it can't. And the blue the light is still blue as well.","start_word":1650,"end_word":1673,"sentiment":"neutral","sentiment_score":-0.2325378656387329},{"text":"It's A not lot flashing.","start_word":1674,"end_word":1678,"sentiment":"negative","sentiment_score":-0.34848153591156006},{"text":"on the router, It's just and a it's blue not connecting light. to the Wi Fi. Yeah. But are you putting the right Wi Fi name there? Yes. TP Link zero two two one. Right? Yep. Or Yeah. is it Just let switch me see. switch off the Wi Fi and do it again, I'll please. switch it off, And just and I'll do it switch it on again. And, again. And yeah, it comes up TP Link zero Do two two one, but it just keeps spinning. no. But you gotta click on connect and it's you gotta put in Oh, so you the want password. me to forget Yeah? network? Yeah. Yeah. Yeah. Do forget network and do it all over again.","start_word":1679,"end_word":1802,"sentiment":"neutral","sentiment_score":-0.060731519013643265},{"text":"Fucking routers, mate.","start_word":1803,"end_word":1805,"sentiment":"negative","sentiment_score":-0.6844648718833923},{"text":"Sorry, man. All good. All good. I'll forget No.","start_word":1806,"end_word":1814,"sentiment":"neutral","sentiment_score":-0.1625535488128662},{"text":"network, It's not. and It's I'll bloody just it's a real headache. I hate it. I don't like because this it does type come of it you does should come have these out sorry?","start_word":1815,"end_word":1848,"sentiment":"negative","sentiment_score":-0.5265036225318909},{"text":"yeah. Yeah. Go. Go. Go. We shouldn't be having these technical issues.","start_word":1849,"end_word":1860,"sentiment":"neutral","sentiment_score":-0.17537443339824677},{"text":"These are the most frustrating ones when they shouldn't be happening and they are.","start_word":1861,"end_word":1874,"sentiment":"negative","sentiment_score":-0.5677769184112549},{"text":"Yeah. Well, yeah, it comes up on the networks, and I'll click it again and do the password. Yep. And I'll do the password. The password Okay. is Just YUNumber2, yep. Number2. d as small letters, zed, capital zed two, and then small n. Alright. So when you Zen. click on connect, it might take could take up to thirty seconds or a minute to connect. It'll show Alright. no Internet, but we just wanna manipulate the router. That's all. Oh, yeah. Yeah. So just give it, like, a minute. Yeah. It keeps keeps spinning down, whatever Yeah. it Just is. waiting there. You've done you've connected to the right one. You put in the right username and password. Right? Yeah. Yeah. It's it's right now, I was just trying to connect to it. It's so it's doing circles. Yeah? Yeah. It's still in circles. Yeah. Yeah. Just wait until it connects. Yeah. Yeah. Because I remember when I was up there, we had these routers and some customers came down.","start_word":1875,"end_word":2045,"sentiment":"neutral","sentiment_score":-0.033463404464878534},{"text":"We tried to provision them, and it took bloody ages. It's just annoying, man. Well, it's like like I said, the only reason I did it because I I was like I I I was a bit upset because I was like, no. Like, the Internet was like, IT was in, like, The US, so I couldn't watch Stan. I was trying to watch Stan. I couldn't watch it. Stan's only in Australia. I'm like, fuck. I don't know what's the soccer.","start_word":2046,"end_word":2127,"sentiment":"negative","sentiment_score":-0.49430665373802185},{"text":"You know what I mean? Oh, who did you go for? Arsenal, mate. I don't know. This is off. Yeah. You've been my Juventus is the best thing. Italian, mate. Yeah.","start_word":2128,"end_word":2158,"sentiment":"neutral","sentiment_score":-0.12495702505111694},{"text":"That's why I was like, the game was on. I'm being pissed off, bro.","start_word":2159,"end_word":2172,"sentiment":"negative","sentiment_score":-0.4934702515602112},{"text":"Like and then you guys sent me email yesterday. Like, oh, yeah. Yeah. It's working, and then still wasn't working.","start_word":2173,"end_word":2192,"sentiment":"neutral","sentiment_score":-0.25658130645751953},{"text":"I'm like, just screw this. I'm gonna reset the thingy, and then, yeah, screwed it all up.","start_word":2193,"end_word":2209,"sentiment":"negative","sentiment_score":-0.4634536206722259},{"text":"Yeah. Just to watch a soccer game. Yeah. Well, But, yeah, the it's wall still spinning the wall around. caps yeah. No. That's that's got to do with it. That's the router then. Yeah. That's the router. Alright. Take take the actually, no. Take the wife take the Ethernet cable out because that could be holding it back. I remember I'm just remembering these bloody routers. We had to do it without the cable in, and then we put the cable in after. Wait. So you want me to take out the yellow cable. Right? Yeah. Take out the yellow cable and connect to the Wi Fi again. Okay. Just the yellow cable. Right? Yeah. Yeah. Just the yellow cable. Yeah. Alright. The yellow cable. Let me see. And then do do you want me to put the yellow cable back in No. or Not just yet leave until I let's do this first. alright. So, yeah, it's still going in circles there, TP Link o two two one. Yep. Do you want me to, like, forget the network and connect it again? Or Yeah. Yeah. Yeah. I'll do that again and just do the password again. Yeah. So that color should be green now or something, the light or yellow or something like that. Yeah? It's still blue. Still Even when blue? I took even if I took the instant the yellow No. cable out. That's okay. So what you need to do then in that case, we need to pull out the power supply, that little Yeah. power thing. Just unplug it for about ten seconds. I'll I'll take Yeah. it Because out then. the light should shouldn't be blue now. It should be, like, a green color. I'll take it out for ten seconds. Yeah. Alright. So just And but take but the power out. I'll I'll leave the cord on there, the yellow cord out too. Right? Yeah. Yeah. Yeah. Just, yeah, just take the yellow cord and the power out. Alright. Just give it ten seconds. Give me one second. Ten seconds. I'll plug it back in. Yep. I'll plug it back in, but just don't put the yellow cord in yet. Right? No. Not yet. No. Okay. So it's the yellow it's a yellow one at the moment. It's not flashing. Just yellow. It's a yellow light. It's the yellow one? Yeah. Just a yellow light. Alright. Now try and see if you can hook on to the Wi Fi now. I'll try to connect to the Wi Fi. You probably won't see it. If you don't see it, just might have to wait a little bit long until it comes back on. Oh, yeah. I don't see it at the moment. I'll just wait. TPZinc. No. It's flashing yellow now. TP Link. Yeah. It's flashing a yellow light now. Let me just try. Oh, yeah. I found it. TPLink20221. Yep. Just click on it. Yep. Alright. The light is flashing. I'll just do the password again. Now I've done about the light just here. YUDSZed2. So you're connected to the Wi Fi. Right? I wanna connect now. Okay. Don't let me. Just give me one second. What phone device do you have? Our iPhones, their latest one, the 17. Oh, the seven eight Max Pro or just the Max? Just the Max. I mean, I've the got Pro the is I've a Pro. got the Max Pro. It's Is it connected to the Wi Fi now? joining. But the light the light just Oh, turned blue. that's alright. So it just turned yellow. Oh, yeah. It's connected now. It Alright. has a tick. Okay. Cool. Now open up your Chrome. Oh, but it still says no Internet connection. Yeah. Yeah. Yeah. Don't worry about that. Open up your Chrome. Open up the Chrome. Which Chrome? Tplinkwifi.net. Remember that? Yeah. I'll just Don't check that again. don't you ever forget it. Oh, yeah. Now it's something that's up. It's like a password thing. It says log in. Yeah. Well, that password's on the sticker. Which which one is it? Oh, hang on. Hang on. Hang on. Woah. Woah. Woah. Hang on. It Where just says are log we? in with t p t p link ID. It just shows a key and Hang says login. on now. Yeah. That's the Wi Fi key, but now hang on a sec one second. Okay. So what's it saying on the screen? It just has a key and just says log in. So I have to write something in the password, but I don't know what password. Oh, okay. Password just put Admin123. Add 123. means just give me one second. And 123. And just go log in? Yep. Oh, it says incorrect. Maybe I spelled it wrong. Oh, what's oh, hang on. So it's asking for a login or Yeah. you It need has to a create a login? it's a key. There's a key, and and this says log in. And then at the bottom, it says log in with t t p link ID. Okay. Hang on. You want me to send you a photo of it? No. I've got it. I've got it. I've got the sticker here. Yeah. It just So has try a key. the okay. Try the password YUNumber2SmallDSZed2N. Why? It's on the sticker. Okay. It's got the wireless What? password there. You see it? The why oh, what Wi Fi wireless password? Yeah. You see it? Yeah. So that's basically the Wi Fi password, isn't it? Yeah. You might need to use that Okay. I'll use that because u. I don't see any other password on the sticker. Yeah. U. It's asking you to you to use to put in a password to log in with a password. Right? Yeah. It just says that there's a Yeah. key. Well, just copy that password, Yeah. and that should log you in. I think it's the same thing. Yeah. So it's it's A SmallU Yeah. sorry. SmallY, Y. Huge. U, Yep. Number2, Yep. ASmallDForDavidASmall S for snake. ASmallSForSaintABigZedForZebra, Yeah. the number two, and And ASmall the end. NForNelly. Okay. I'll log in.","start_word":2210,"end_word":3240,"sentiment":"neutral","sentiment_score":-0.013130087430736142},{"text":"It still says incorrect. Maybe I didn't do it right.","start_word":3241,"end_word":3250,"sentiment":"negative","sentiment_score":-0.4350498914718628},{"text":"Let me try one more time. Let me try. Sorry, man. Why? It's alright. They listen. I'm here to support you, not you support me.","start_word":3251,"end_word":3275,"sentiment":"neutral","sentiment_score":0.046161629259586334},{"text":"It's all good.","start_word":3276,"end_word":3278,"sentiment":"positive","sentiment_score":0.5115803480148315},{"text":"Yeah.","start_word":3279,"end_word":3279,"sentiment":"neutral","sentiment_score":-0.06293083727359772},{"text":"It's slow, but that's why. Not working.","start_word":3280,"end_word":3286,"sentiment":"negative","sentiment_score":-0.37168142199516296},{"text":"Let me do this again. Yeah. I remember that this one to log in is the actual it's the same password as the Wi Fi. Yeah. Just give me one second. YUSmallLike22 Small y. Alright. SmallYU. d yep. Listen to Two listen to me. Alright? Listen to me. alright. Let's do it this way. Listen to me. Alright. So start again with the password. ASmall Yep. YForYellow, Yep. AUForUniversal. Make sure it's A1, Yeah. not A Capital. Small1. The number 2. Give me a second. 2. Yep. The letter DForDavidSmallLetter. DForDavid. The letter SForSallySmallS. You've got that. The ZForZebra. You've got it ZForZebra. The Number2, Two. and then the SmallLetterNForNelly. And it still says your password's incorrect. Please try again. Password incorrect. I don't know what other password Try this password. just just try AdminSmallAdmin, see what happens. Let me try it. No.","start_word":3287,"end_word":3429,"sentiment":"neutral","sentiment_score":-0.03839261457324028},{"text":"Still doesn't work.","start_word":3430,"end_word":3432,"sentiment":"negative","sentiment_score":-0.41733741760253906},{"text":"It's Can possible. you send me a file of that or a screenshot of that while you're looking at, Yeah. please? One second.","start_word":3433,"end_word":3455,"sentiment":"neutral","sentiment_score":0.04572432488203049},{"text":"My message failed because it's connected to the thing.","start_word":3456,"end_word":3464,"sentiment":"negative","sentiment_score":-0.5117357969284058},{"text":"Who's connected to what? The the Internet, I think. It's I tried to I tried to send you a message, but it said fail.","start_word":3465,"end_word":3488,"sentiment":"neutral","sentiment_score":-0.23550793528556824},{"text":"No. You're not connected to the Internet.","start_word":3489,"end_word":3495,"sentiment":"negative","sentiment_score":-0.5611038208007812},{"text":"I'm gonna tell you that now. Yes. Let me see. Because there is a Wi Fi thing next to my my provider, but No. it's No. not Don't worry good. about that. Let's what do you mean the Wi Fi thing? Oh, so Show I'll send me that what as what's a text there. message. I'll send that as a text message because I'm using iMessage on my on my phone, and Yeah. that No. uses Send the Wi us a text Fi. message. Yeah. Yeah. You got it? Okay. Says here, log in with TP Link ID. Yeah. So the TP Link ID, is that one there? The one that I showed you? The one that I read out to you? K. The the the Y one the YU. Right? Yep. The the one That's that the starts password? with, yeah, the YU. So it's A Small MoreSmallYUNumber2DSDForDavidSForStupidOrSally or Simple, whatever, Yeah. Zed Then it's Zed. 2SmallN. Two Small There's there's N. no other ID there.","start_word":3496,"end_word":3662,"sentiment":"neutral","sentiment_score":-0.03193164989352226},{"text":"You have exceeded five login attempts.","start_word":3663,"end_word":3668,"sentiment":"negative","sentiment_score":-0.35775938630104065},{"text":"Please try again in five hundred ninety five seconds. The best way to have a oh, hang on. What's this?","start_word":3669,"end_word":3688,"sentiment":"neutral","sentiment_score":-0.1810902953147888},{"text":"That's not it.","start_word":3689,"end_word":3691,"sentiment":"negative","sentiment_score":-0.4752737283706665},{"text":"I see. Yeah. What what you might need to do is probably press the reset button and do it all over again. But this time, hold the reset button down for thirty seconds. Okay. Can you do that? Yeah. Yeah. Because sometimes So if the we do the re if you don't if you don't do the reset button, then sometimes they get stuck. alright. I'll just reset the whole modem again. Yeah? Yeah. Yeah. That's it. We still got I mean, we're there anyway, but just do it all over again. But this time, hold it down for thirty seconds. Alright? Alright. Give Alright. me one second. No worries. I'm just gonna put you on hold. I gotta go to the men's room.","start_word":3692,"end_word":3815,"sentiment":"neutral","sentiment_score":-0.06827359274029732},{"text":"Oh, good, man. Thanks, man.","start_word":3816,"end_word":3820,"sentiment":"positive","sentiment_score":0.4615764617919922},{"text":"Sorry, dude. Yep. Alright. Yep. So, yeah, I resetted it already. Mhmm. Yep. So what Well, do I again, do? log in to the Wi Fi. Yep. Connect It's to the reconnected. Wi Fi. Okay. HP. Go to URL, tplinkwifi.net. On the Chrome. Yep. I'm gonna do that again. Tplinkwifi.net. Right? Yep. Alright. Now it says new password and confirm password. Okay. This is where you need to be. Alright. For Okay. the new password, Admin123. Confirm password M Admin123. So a d m I e. A d m I n, admin. Okay. A d m I N, n n for Nelly, alright. Yep. 12 That's 3, one two three and then the h same repeat for confirm. alright. ADMIN. Right? Yep. 123. Correct? Yep. I'll just And I'll write go it. I'll send it to yeah. And I'll go save. you. Yep. Alright. I'll go save. Alright. And then it says log in. Well, it Yep. says Log that in. that casing and then log in. Now log in with admin one two three. Okay. Mhmm. Admin m I n one two three. Log Yep. in. Yep. K. Okay. I'm in somewhere. Do you see you should see Wizard? It's a region and time zone. Australian time zone is Okay. You can change that if you want to. Yep. I'll just pick Sydney. Hey. Sorry? Oh, no. No. No. It's correct. It's correct. Okay. Correct. Tanya. Do you see a tab on your left hand side down the bottom that says wizard? We did. We did. Or just can you send me a screenshot of what you see? I'll send I'll send you I'm just going to this one point now. And, of course, I have to send Yeah. you as a message. Yeah. Whatever. Yeah. Probably with this mobile phone, you can't see the whole concept. It gets Yeah. a It's little hard. bit Okay. Let's have Yeah. But sometimes a text message. a look. Okay. Now on this one here, go next. So I'll just go next Yep. on Chrome. And then send me a screenshot of what you see, please. Next. Okay. It says router model. And I said, you want me to just send a screenshot? Do you see wizard on this page Wizard. or So quick where's the wizard? wizard It's or quick on setup on your left hand side where the tabs come down the left hand side. of your screen. No. I don't see it, man. Wait. Just send me a photo of what you got what you see. I'll send you. Probably haven't got to that yet. Send us a text message. Okay. So where you got dynamic IP? Alright. Let me see. I'll go back on current dynamic IP. It In the says in the it what's it had that? router mode enabled and dynamic IP. Oh, yeah. Yeah. Yeah. I see that. I see the third one. Yeah? Yeah. Click on dynamic IP. It'll scroll down, and you should see triple POE. Oh, yeah. I see it. Okay. Click on the triple POE, and it'll Yeah. it'll ask for a username and password. Right? Yep. Okay. I'm just gonna send you the username. Hang on a sec. Yep. And you need to put the username in the username section. Yep. One two three zero one. Okay. So whatever I've written down there is what you have to put in there. So if it's a capital a, you gotta put a capital a. Right? Yep. Here it comes. Yeah. So there's your username. You put your username in the username part of the p p p o e, Alright. and then you put the password in the password name. Now before you go next and you put this in, just send me a screenshot, please. Mhmm. Okay. Copy. And one of the crimes. I'll put the possibly in. But done. Go next. Send me the a photo first, the screenshot Yep. Okay. So it's Air with a capital I. yep.","start_word":3821,"end_word":4490,"sentiment":"neutral","sentiment_score":0.02650388684679768},{"text":"So it's AHope.","start_word":4491,"end_word":4493,"sentiment":"positive","sentiment_score":0.4114060997962952},{"text":"I'll send you a screenshot. Let's see if it's correct. Okay. 1231003. Alright. Has it got a next button on there or save? Let me see. It's called a next. Okay. Click on next. Yep. Next. Alright. It says TP Link zero two two and the password of the, you know, the YU2D, whatever, the password of the Yeah. Yeah. That's yeah. Put that in. Yep. Because it's asking you to put it in. No. It's already Just go next. in. I'll go next. Internet lock connected. Please check it if You're the gonna put okay. the yellow cable in. Shit. We forgot to put it in. Doesn't matter which way it goes. Right? They're both the same phone. No. It's only got one way to it'll only clip in one way. Alright. There's the clip. I click it to here. Alright. Now the light's flashing. The green Okay. You're light's now you're online. flashing. Alright. So do I wait? Or do I go try again? It says try again.","start_word":4494,"end_word":4663,"sentiment":"neutral","sentiment_score":-0.011062675325528664},{"text":"No. No.","start_word":4664,"end_word":4665,"sentiment":"negative","sentiment_score":-0.4495393931865692},{"text":"You're online now, so you're all hooked up. Okay. So just open up can you you haven't on your phone, just open up YouTube to see if that works, please. Alright. Let me see. YouTube. YouTube. YouTube. YouTube. And let me see if, like, a video works. Alright. Yeah. Oh, it's yeah.","start_word":4666,"end_word":4717,"sentiment":"neutral","sentiment_score":0.030897067859768867},{"text":"It's working, I think.","start_word":4718,"end_word":4721,"sentiment":"positive","sentiment_score":0.3959987759590149},{"text":"Yeah. Okay. Now I want you to open up Chrome again. Yeah. Give me one second. Let me see if it's working. Yeah. It's actually working. Yeah. Okay. Can you open up Chrome? Oh, I'm not current again. Yeah. And when you put in where you put in TP Link Wi Fi, I want you to put this in there. Alright? I want you to put in speedtest,all1word,.net. So where am I putting this? Is this on the TP Link Wi Fi? Am I still on this page on No. my iPad? On the Chrome. Chrome. Open up your Chrome. Okay. So I've got another tab. Right? Open up another tab. Open another tab and just search Google or type URL. Right? Now it's put speedtest. I'm just sending it to you what you need to put there. Alright? Alright. Is it speedtest.net? Yeah. Just click on that, what I just sent you. Oh, so I'll just click on this link. Yep. Alright. Speedtest. Once it's open up, just click on go. Okay. And when it's finished, send me a screenshot, please. Alright. Give me one second. Wish we're just about done. I need a holiday. I want a holiday. Alright. So it says go speed test go. Yeah. Edtel Click on go Austria. I'll go. Okay. and just wait until the results are done. So it is at around Yeah. 48 to 50. I don't know what plan you're on. I'll have a look. I think I'm on the, like, the cheapest one, man. You're on no. You're on 50. It's Okay. one of So the it was cheapest it for was you. going 48 to 50.","start_word":4722,"end_word":4999,"sentiment":"neutral","sentiment_score":0.032163876021723097},{"text":"Oh, beautiful. Yeah. That's good.","start_word":5000,"end_word":5004,"sentiment":"positive","sentiment_score":0.68733149766922},{"text":"Yeah. Let me know when it's finished, and just take a screenshot and send it to me, please. It just went on some ads. So I'll try It I'm doesn't just gonna matter. try oh, yeah. See, TOT is on the top. 52.33 Yeah. Alright. Just m take b a screenshot t s. of that. Yes. Take Okay. a screenshot of that and send it to me, please. Mister Tony Nguyen. Yep. Yeah. I just wanna see something. It's just at the top. How did you send it? Alright. Text message. Still gonna send us a text message. Do I Yeah. That's alright. Text message. Okay. Here it comes. did he go Alright. no. I So I sent if you you the if wrong you one. have a look Oh, oh, you got it. You got it. You got it. if Yeah. you have a look, you got ping 17 MS. Right? Yeah. Just under 52Dot33, you got ping. Mate, that's not in The US anymore. Okay. Because if it was in The US, you'll get over three Yeah. 100 or 500 MS. Okay. And if Okay. you have Okay. a look to the left of that, you got the Airtel Australia. Yeah. It says NHL Australia, then it says try again. Yeah. Now if you go down, you got no one knows Asia like we do. Just underneath that, No you'll one see knows SuperLoop Asia. Australia in Melbourne, Yeah. It says Super Australia. Yeah. I and see then that. underneath there, you've got Airtel Australia. Yep. Correct. So the GEO IP now is in Australia a 100%. Okay. So your streaming should not who who do you use again for streaming? Like Netflix, Stan. Now your net your Netflix should be working. Can you just Yes. try Netflix first? Oh, so I'll turn on my TV then. Oh, actually, I've got Netflix on my phone. Let's see if it works. Because I'm using these on my TV.","start_word":5005,"end_word":5333,"sentiment":"neutral","sentiment_score":0.010379163026958307},{"text":"Oh, oh, fuck. Actually, I deleted it.","start_word":5334,"end_word":5340,"sentiment":"negative","sentiment_score":-0.4279159903526306},{"text":"I just I I gotta turn on my TV then. Sorry, man. If it doesn't work on your TV, just in case, you might need to delete the app and just re reinstall it. Yeah. Yeah. Just You let might me need check. to do that with all of them. How many you got?","start_word":5341,"end_word":5394,"sentiment":"neutral","sentiment_score":-0.14909370243549347},{"text":"Fuck.","start_word":5395,"end_word":5395,"sentiment":"negative","sentiment_score":-0.5237476229667664},{"text":"So Come on, man. How much you got yourself a girl?","start_word":5396,"end_word":5406,"sentiment":"neutral","sentiment_score":-0.15993280708789823},{"text":"You bloody want your television all day.","start_word":5407,"end_word":5413,"sentiment":"negative","sentiment_score":-0.3935276567935944},{"text":"What's wrong with you? no. No. No. It's but the thing is it's my missus account, so I don't know her password and shit. And and she's working. So just It doesn't let me matter. Just just try the Netflix, see if that works. yeah. I've gotta connect to the Internet thing first, I think, Yeah. on my Yeah. TV. Yeah. Yeah. I I was already connected, I think. Yeah. But that would have changed now. The you So would you have have to redo it again. Yeah? well, you gotta update the the the the Wi Fi name now. Before, you had Airtel. Right? Yeah. Yeah. Now it's Oh, got it still the wife. says TP Link. It says Wi Fi connected TP Link on my phone, and it says it says connected to Internet. Do I just Yeah. leave But that's it? on your phone. We're talking about your TV. Right? Yeah. It's talking about my TV. It's already connected to TP Link zero two two one. It's already connected. Alright. Well, open up Netflix. See what happens. Yeah. I put Netflix. I see it's in Australia. Alright. I don't know.","start_word":5414,"end_word":5606,"sentiment":"neutral","sentiment_score":-0.05967902392148971},{"text":"Netflix should never stop working because it's working for everyone else.","start_word":5607,"end_word":5617,"sentiment":"positive","sentiment_score":0.5008411407470703},{"text":"Let me see. Because then usually how I can tell is because I've got on the movies and it says the top pick in whichever country. Yeah. And before that, it was saying top pick in The US. It still says top pick top top 10 movies in The US today. It's meant to say Australia, isn't it? No. Look. I don't know. Movies all these movies that come from Yeah. The US anyway. But the thing is, can you stream it? That's what I'm worried about. Well, I I can watch. Yeah. I think I can. Yeah. Can you Let me just see. try, please? Yeah. Yeah. I think it works. Oh, the the the thing is the problem is is with Stan because, you know, Stan's only used in Australia. Yeah. I know that. Can we just do that one first, please? Oh, sorry. Very sorry. No. It's alright, mate. 20 push ups. Yeah. It's working. Okay. So Netflix is working. Right? Yeah. Netflix is working. Alright. Just give me one second. Just let me fast forward it. Yeah. And It's just working. alright. Try stand now. Okay. I'll try Stan. S t a n. Yeah. Yeah. I got it. I got it. So I'm a bit slow, man. Yeah. Just just pulling No. your It's leg. already it's already downloaded. No. It says the stand is only available, not sure if it's this disable any unblockers, v VPNs, or pro proxies and try it again. Okay. Are you able to go to the settings on the TV and delete the history and the cache?","start_word":5618,"end_word":5884,"sentiment":"neutral","sentiment_score":-0.012535532005131245},{"text":"Oh, fuck. I don't even know how to do that, man.","start_word":5885,"end_word":5895,"sentiment":"negative","sentiment_score":-0.39004606008529663},{"text":"Okay. No. Or then wait till your missus comes home and then delete You're it gonna and you're reinstall gonna should just it. delete those two apps? Which two apps? The standard net or standard Netflix and just download them again? Well, the Netflix is already working, isn't it? Yeah. Yeah. But Oh, like we'll I do said, it. like I mean, if you'd if you delete them and start download them again, it should help with the stand. The only yeah. other That's thing the I'm thinking of is Stan has not recognized the upgrade yet or the data upgrade for Airtel Australia. yeah. That's probably why that's happening. Yeah. Yeah. Right. That's why. Yeah. Yeah. But Because believe so me, mate, so a couple of days that we're getting calls there for instead of today, we've only just had a few calls. yeah. So, basically, the the Wi Fi is working again. Right? Yep. So I don't touch anything. Don't No. No. touch Everything the is good. You're you're online. You're able to Yep. you're able to can you see Google on your TV? Google. Not Google. YouTube. Sorry. Oh, yeah. I'll click on YouTube. YouTube. Yeah. YouTube. Let's see if YouTube's working. Let's see if I watch a video on YouTube. Net porno is alright. I'll tell your wife what she gets Yeah. home. That that it's already paying playing ads on YouTube. Okay. So YouTube's working. Netflix is working. The other Yeah. one that's been a culprit is Stan. Stan. Yeah. Can you send me a photo of what it says there of on the Stan app? Oh, yeah. I'll give you oh, yeah. Let me go back on it. Okay. It's going on here. I'll try to watch a show, just any show. Is this on Stan? Yeah. I'm on stand at the moment. Oh, has my reference on it? Let me see if it's working. Alright. I'll send you. Is it working? No.","start_word":5896,"end_word":6224,"sentiment":"neutral","sentiment_score":-0.03276836471264123},{"text":"No. It's just now it says currently our video log can only be streamed within Australia.","start_word":6225,"end_word":6240,"sentiment":"negative","sentiment_score":-0.34728121757507324},{"text":"If you are if you are inside, I believe you received this message, and Eric, jump up to help Okay. dot So it's fan. starting it's starting to recognize that the IP is yeah. Send me a photo of that, will you? Yeah. We will send you that. I reckon between now and possibly tomorrow, Stan will be working again. Because this is what exactly what happened the other day.","start_word":6241,"end_word":6310,"sentiment":"neutral","sentiment_score":0.02214041538536549},{"text":"That's why I was like I lost them.","start_word":6311,"end_word":6318,"sentiment":"negative","sentiment_score":-0.3527630567550659},{"text":"I was like, you know, I'm just gonna reset the freaking modem, see what happens. I mean, the router, and You then never it screwed never up everything. reset the modem. What you do with the modem, you put the power plug out for ten seconds and put it back in so it reboots. Okay. If you reset it, this is what happens, mate. And we charge Yeah. a 100 So you have bucks so an you hour. have to go through this whole process process again. Yeah. If you do that, mate, it's a $100 an hour. Oh, put yourself in my shoes, man. Hey. Listen. I reset the bloody thing. It's not working or whatever. Yeah. And plus my thing's Alright. gone That's it's it. iMessage now, not a text message. So that means the Wi Fi is working. If you're in service, I believe you'll receive this Yeah. message. So Go ahead and jump in. Okay. Hang on. Hang on. Hang on. Hang on. I'm gonna put you on loudspeaker. Alright? Hang on. yeah. All good. Have you got time? Sorry? Search for your problem. Code 826. Okay. Okay. 826. So it's 826. Code 8026 error occurs if if you are outside of Australia or using the VPN service. Follow these steps to troubleshoot. Follow these steps. What what? Follow the blue light steps. Okay. So what's happening here with Stan? Yeah. Stan is only licensed to operate within Australia, and this means that there are a g o GEO blocking restrictions in place to prevent any overseas streaming.","start_word":6319,"end_word":6580,"sentiment":"neutral","sentiment_score":-0.05985882878303528},{"text":"Due to this, you will not be able to stream your stand located outside of Australia.","start_word":6581,"end_word":6596,"sentiment":"negative","sentiment_score":-0.4188821315765381},{"text":"If you need to cancel your account because you live outside of Australia, keep in okay. So if you are having this site download. Okay. If you have an issue, download the file for. Okay. So it's asking us okay. So if you are within Australia and not using a VPN service, refresh your network with a quick power cycle of your device and modem router. Refresh your network connection with a quick reboot of your device and modem router, which you haven't done yet. Physically turn off your device and modem router for a power for at least thirty seconds. Turn your device and router back on. Launch and try to use that. Okay. What I'm gonna do before we do that, I'm gonna do your address is Unit 7172721 Meredith. Yeah? Yeah. Bankstown. You got the you got the little micro Yeah. That one. Alright. Now what we're gonna do is the the the little router, but those little routers, I don't know, mate, they're weird. Just pull the power plug out for thirty seconds and then put it back in. It just pulled out. Alright. So the so the black cable. Yeah? Yeah. The the power cable. Yeah. Just pulled out. I'll just pull up the whole thing. No. Just the power. That's it. Yep. Not the whole thing. What do you mean the whole thing? Alright. How for how long? Are the lights off? Yeah. It's right off. Okay. I just gotta check from my end that it's all off. It's gotta be off from my end as well. It's still on showing online. I'm telling this still continues. Yep. Woah. Thirty seconds. No. Hang on. I'm still I'm still seeing you online. The lights are off on the router. Right? There's no light. Yeah. There's no light because I did I did unplug it with the power. Okay. Okay. Now it's off. Now we gotta count to thirty. Let me do it. Alright. I'll just use a stopwatch. Easier. So we don't have to count. So, basically, the Internet's working out. Hello? Alright. That's Plug 30. it plug it back in. Yep. And I'll I'll Yep. tell you when you're back, but your service is back on. Alright? You plugged it back in. Yeah? Yeah. Yeah. It's just a yellow light at the moment. Yeah. Let me know when it's booted. Alright. Flashing yellow. Cisco white a Yeah.","start_word":6597,"end_word":6999,"sentiment":"neutral","sentiment_score":-0.034561496089321214},{"text":"Now there's bloody real. It's like a fake forever. bit. Maybe I should just, like, reset the whole TV.","start_word":7000,"end_word":7018,"sentiment":"negative","sentiment_score":-0.6221505403518677},{"text":"You know what I mean? Okay. You're back online now. Yep. Just try Stan again. Oh, no. Yes. Stan. Yeah. Give me one second. Just connecting to the Internet on the TV. Yeah. Need to be checked on wrong. You'll you'll probably receive an email from Stan shortly. Yep. Connected to Internet. And it's connected, and I'll go on stand again. Prime. Oh, thanks, though. Might be connected now. It says prime. Prime. Think it might be working now. Still loading, getting into it. Oh, no. I say it's the same thing. Scan is only available in Australia. Can you send me a photo of that? Yeah. Because I I to me, it's it's telling me that I haven't routed the issue yet. Send me a picture of that one. It's the same as before. Code 8 Yeah. 26. What is this? Can you open up the settings on your TV and send me a photo? Alright. So you open up your TV, normal, and then just go to settings. But you need to send me a photo of the whole screen, not just, you know, Yeah. Like general settings? Just go general. else. Also, how many settings do you have? Is it general? Yeah. The noise the sound picture, I think we're gonna have to look at general. Yeah? Yeah. Yeah. General settings. Yeah. And let's see. Oh, what you're gonna have to go to system? Send me a photo first, please. It might be two I might have to send you two of those. Yeah. Yeah. Whatever. Yeah. Alright. I'll send you them both. Okay. Accessibility. Oh, why is it Can you click on network? Network. Yep. Office on network. Oh, it just comes back on the Internet connection. That's Mhmm. it? Yeah. It just says Wi Fi connection TV link zero zero It doesn't say anything two about resetting network or anything one. like that? Please select an Internet connection method. Wired connected connection, and just Wi Fi connection. Alright. In that case, go back and just click on systems. And then send me a photo. Alright. Systems. So I'm going into systems. Right? Yep. Because well, there's, like, language, location, time. Location? Yeah. Location. Board broadcast country Australia postcode. I haven't done a postcode yet. LG serve service country Australia, web allocation settings in Sydney. And I should have the postcode because it seems like it's all in Australia. You know what I mean? You send All me a photo, please? tough. Yep. Broadcast of countries right. Thursday. Now go back. Yep.","start_word":7019,"end_word":7444,"sentiment":"neutral","sentiment_score":-0.0191745116712062},{"text":"That's all good. Seems good.","start_word":7445,"end_word":7449,"sentiment":"positive","sentiment_score":0.35848554968833923},{"text":"That's on systems that we're looking at. Yeah? Yeah. System. There's language, location, time and timer, safety, additional settings, or reset. Reset what? Reset the settings? Yep. Can I have a look at that? This actually cannot be under you. So, basically, it says it'll reset all the apps that I've installed and stuff. Maybe I'll have to do that. You know what I mean? Yeah. Yeah.","start_word":7450,"end_word":7516,"sentiment":"neutral","sentiment_score":-0.07402855902910233},{"text":"That's a good one.","start_word":7517,"end_word":7520,"sentiment":"positive","sentiment_score":0.37392106652259827},{"text":"Yeah. Do that. Yeah. Reset all the apps. Look. I got your number. Do what you gotta do, and I'll I'll call you back in about an hour. Is that alright? Yeah. I was I'll just reset the whole thing so it might and then the TV might go back to Australia. You know what I mean? And all Yeah. the apps. Yeah. Yeah. It's gotta pick up the the well, the the IP is in Australia. It just needs to recognize Yeah. Yeah. it. Alright. Alright. Alright. Maybe Just yeah. the may I'll may call maybe it's just the TV at the moment. It hasn't yeah. Yeah. recognized Yeah. for Don't you. do anything else. Just the TV. Yeah. Yeah. So I'll just reset the whole thing. But Alright.","start_word":7521,"end_word":7650,"sentiment":"neutral","sentiment_score":-0.019449430130995236},{"text":"all good, Beautiful. man. Thank you. Alright, man. Cheers, buddy. Thank you. Bye bye.","start_word":7651,"end_word":7664,"sentiment":"positive","sentiment_score":0.5716028213500977}],"average":{"sentiment":"neutral","sentiment_score":-0.0440519916359414}}}}