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Good morning. This is Maureen from Airtel tech support. How can I assist you? Sorry?\n\nActually, Dom is not available right now. He's out of office. But may I know your concern so I can forward it to him? Mhmm. Mhmm.\n\nOkay. Yeah. His email is working as well. Because right now, he do not have the Internet as well. There's a technician on-site investigating the issue yet.\n\nThat's why. Yeah. That's correct. Yeah. That's your that's your email.\n\nOkay. Thank you. Bye. Bye. I'll also mention then that you called.\n\nYeah. Okay. Thank you. Bye. 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My name is Jason. I was hoping to speak to Dominico, the CFO. Is he available or in the office? I was hoping to speak with Dominico Toccia.\n\nYeah. Okay. He just I'm calling from a company called HubSpot, and he requested a demo. So I just wanted to call him and touch base and lock in a time. I'll I might just send him to an email.\n\nIs that the best way to get in touch? Beautiful. Beautiful. Okay. Yeah.\n\nSo I've got dominico@airtel.net.au. Is that the best one? Beautiful. Okay. Thank you.\n\nI'll shoot him through an email. Thanks. Bye. Oh, fantastic. Thank you for that.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.03330669924616814},{"text":"My name is Jason.","start":8.16,"end":9.139999,"sentiment":"neutral","sentiment_score":0.030591079499572515},{"text":"I was hoping to speak to Dominico, the CFO.","start":9.44,"end":13.139999,"sentiment":"neutral","sentiment_score":0.02305092600484689},{"text":"Is he available or in the office?","start":13.2,"end":14.955,"sentiment":"neutral","sentiment_score":0.005983836350164243},{"text":"I was hoping to speak with Dominico Toccia.","start":19.195,"end":21.855,"sentiment":"neutral","sentiment_score":-0.021458624862134457}],"sentiment":"neutral","sentiment_score":0.008046455408350146,"num_words":29,"start":7.9199996,"end":21.855},{"sentences":[{"text":"Yeah.","start":28.075,"end":28.395,"sentiment":"neutral","sentiment_score":-0.019954517483711243},{"text":"Okay.","start":28.395,"end":28.895,"sentiment":"neutral","sentiment_score":-0.01281292364001274},{"text":"He just I'm calling from a company called HubSpot, and he requested a demo.","start":33.57,"end":38.05,"sentiment":"neutral","sentiment_score":0.009017566992302559},{"text":"So I just wanted to call him and touch base and lock in a time.","start":38.05,"end":41.989998,"sentiment":"neutral","sentiment_score":0.019789577834308146},{"text":"I'll I might just send him to an email.","start":43.33,"end":45.25,"sentiment":"neutral","sentiment_score":0.01840190299683147}],"sentiment":"neutral","sentiment_score":0.013898482281365431,"num_words":40,"start":28.075,"end":45.25},{"sentences":[{"text":"Is that the best way to get in touch?","start":45.25,"end":46.695,"sentiment":"neutral","sentiment_score":0.018739262595772743},{"text":"Beautiful.","start":48.695,"end":49.195,"sentiment":"neutral","sentiment_score":0.2653260827064514},{"text":"Beautiful.","start":58.614998,"end":59.114998,"sentiment":"neutral","sentiment_score":0.02012602984905243},{"text":"Okay.","start":60.055,"end":60.555,"sentiment":"neutral","sentiment_score":-0.04559314250946045},{"text":"Yeah.","start":61.77,"end":62.27,"sentiment":"neutral","sentiment_score":0.024140141904354095}],"sentiment":"neutral","sentiment_score":0.0332809596394117,"num_words":13,"start":45.25,"end":62.27},{"sentences":[{"text":"So I've got dominico@airtel.net.au.","start":62.329998,"end":65.37,"sentiment":"neutral","sentiment_score":0.021889382507652044},{"text":"Is that the best one?","start":65.37,"end":66.43,"sentiment":"neutral","sentiment_score":0.03420969471335411},{"text":"Beautiful.","start":67.69,"end":68.09,"sentiment":"positive","sentiment_score":0.3381200432777405},{"text":"Okay.","start":68.09,"end":68.59,"sentiment":"neutral","sentiment_score":0.160893514752388},{"text":"Thank you.","start":68.729996,"end":69.13,"sentiment":"positive","sentiment_score":0.3722268342971802}],"sentiment":"neutral","sentiment_score":0.11554409463245136,"num_words":13,"start":62.329998,"end":69.13},{"sentences":[{"text":"I'll shoot him through an email.","start":69.13,"end":70.51,"sentiment":"neutral","sentiment_score":0.08435866485039394},{"text":"Thanks.","start":72.09,"end":72.57,"sentiment":"neutral","sentiment_score":0.26920178532600403},{"text":"Bye.","start":72.57,"end":73.07,"sentiment":"neutral","sentiment_score":0.13405995070934296},{"text":"Oh, fantastic.","start":76.74693,"end":77.38693,"sentiment":"positive","sentiment_score":0.5289228856563568},{"text":"Thank you for that.","start":77.38693,"end":78.366936,"sentiment":"positive","sentiment_score":0.454486720263958}],"sentiment":"neutral","sentiment_score":0.2703718841075897,"num_words":14,"start":69.13,"end":78.366936},{"sentences":[{"text":"Bye.","start":79.466934,"end":79.966934,"sentiment":"positive","sentiment_score":0.33649110794067383}],"sentiment":"positive","sentiment_score":0.33649110794067383,"num_words":1,"start":79.466934,"end":79.966934}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you?\n\nChannel 1: Hi. My name is Jason. I was hoping to speak to Dominico, the CFO. Is he available or in the office?\n\nChannel 0: Sorry?\n\nChannel 1: I was hoping to speak with Dominico Toccia.\n\nChannel 0: Actually, Dom is not available right now.\n\nChannel 1: Yeah.\n\nChannel 0: He's\n\nChannel 1: Okay.\n\nChannel 0: out of office. But may I know your concern so I can forward it to\n\nChannel 1: He\n\nChannel 0: him?\n\nChannel 1: just I'm calling from a company called HubSpot, and he requested a demo. So I just wanted to call him and touch base and lock in a time.\n\nChannel 0: Mhmm. Mhmm. Okay.\n\nChannel 1: I'll I might just send him to an email. Is that the best way to get in touch?\n\nChannel 0: Yeah. His\n\nChannel 1: Beautiful.\n\nChannel 0: email is working as well. Because right now, he do not have the Internet as well. There's a technician on-site\n\nChannel 1: Beautiful.\n\nChannel 0: investigating the\n\nChannel 1: Okay.\n\nChannel 0: issue yet. That's why.\n\nChannel 1: Yeah. So I've got dominico@airtel.net.au. Is that the best one?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Beautiful.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That's your\n\nChannel 1: Thank you.\n\nChannel 0: that's\n\nChannel 1: I'll shoot him\n\nChannel 0: your\n\nChannel 1: through\n\nChannel 0: email.\n\nChannel 1: an email.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye. I'll also mention then that you called.\n\nChannel 1: Oh, fantastic. Thank you\n\nChannel 0: Yeah.\n\nChannel 1: for that.\n\nChannel 0: Okay. Thank you. Bye. Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.13762414455413818},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.37762540578842163},{"text":"This is Maureen from Airtel tech support.","start":2.72,"end":5.38,"sentiment":"positive","sentiment_score":0.3499805586678641},{"text":"How can I assist you?","start":6.08,"end":7.46,"sentiment":"neutral","sentiment_score":0.316719713807106}],"sentiment":"neutral","sentiment_score":0.3284224957227707,"channel":0,"num_words":15,"start":1.5999999,"end":7.46},{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.03330669924616814},{"text":"My name is Jason.","start":8.16,"end":9.139999,"sentiment":"neutral","sentiment_score":0.030591079499572515},{"text":"I was hoping to speak to Dominico, the 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Maureen calls looking for Dominico, the CFO. She is informed that he is not currently in the office but can be reached by email. She provides her contact information and mentions that she is investigating an issue with the customer's phone service."},"intents":{"segments":[{"text":"I was hoping to speak with Dominico Toccia.","start_word":37,"end_word":44,"intents":[{"intent":"Contact dominico toccia","confidence_score":0.11690247}]},{"text":"But may I know your concern so I can forward it to He him?","start_word":58,"end_word":71,"intents":[{"intent":"Forward concerns to domino toccia","confidence_score":0.02455434}]},{"text":"I'll I might just send him to an email. Is that the best way to get in touch? Yeah.","start_word":103,"end_word":121,"intents":[{"intent":"Send dominico toccia via email","confidence_score":0.00067791535}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13762414455413818},{"text":"Good morning. This is Maureen from Airtel tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.3575558066368103},{"text":"How can I assist you? Hi. My name is Jason. I was hoping to speak to Dominico, the CFO. Is he available or in the office? Sorry? I was hoping to speak with Dominico Toccia. Actually, Dom is not available right now. He's Yeah. Okay. out of office. But may I know your concern so I can forward it to He him? just I'm calling from a company called HubSpot, and he requested a demo. So I just wanted to call him and touch base and lock in a time. Mhmm. Mhmm. Okay. I'll I might just send him to an email. Is that the best way to get in touch? Yeah. His Beautiful. email is working as well. Because right now, he do not have the Internet as well. There's a technician on-site Beautiful. investigating the Okay. issue yet. That's why. Yeah. So I've got dominico@airtel.net.au. Is that the best one? Yeah. That's correct.","start_word":10,"end_word":164,"sentiment":"neutral","sentiment_score":0.01719612441956997},{"text":"Beautiful.","start_word":165,"end_word":165,"sentiment":"positive","sentiment_score":0.3381200432777405},{"text":"Yeah. Okay. That's your Thank you. that's I'll shoot him your through email. an email. Okay. Thank you. Thanks. Bye. Bye. Bye. I'll also mention then that you called.","start_word":166,"end_word":194,"sentiment":"neutral","sentiment_score":0.15739081799983978},{"text":"Oh, fantastic. Thank you Yeah. for that.","start_word":195,"end_word":201,"sentiment":"positive","sentiment_score":0.4664950966835022},{"text":"Okay.","start_word":202,"end_word":202,"sentiment":"neutral","sentiment_score":0.2782879173755646},{"text":"Thank you.","start_word":203,"end_word":204,"sentiment":"positive","sentiment_score":0.40800803899765015},{"text":"Bye.","start_word":205,"end_word":205,"sentiment":"neutral","sentiment_score":0.2621021866798401},{"text":"Have Bye. a great day.","start_word":206,"end_word":210,"sentiment":"positive","sentiment_score":0.4568025767803192}],"average":{"sentiment":"neutral","sentiment_score":0.08984866113719826}}}}