{"metadata":{"transaction_key":"deprecated","request_id":"f346cea0-7534-4dab-814e-917cbd89f6b9","sha256":"506c70c8e5123339fe4dba0cca175dfd332f02583fc7a7ba259589b819ba989b","created":"2026-03-25T23:32:14.733Z","duration":24.335938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":90,"output_tokens":90},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":90,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Noel. Alan, sorry. It's Carl calling from OP Financial. This is in regards to your scheduled booking. If you could please return my call on 1300160796. Thanks, Alan.","confidence":0.9961433,"words":[{"word":"good","start":11.04,"end":11.28,"confidence":0.9988385,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.08267274498939514},{"word":"morning","start":11.28,"end":11.599999,"confidence":0.9553194,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":0.1805080771446228},{"word":"noel","start":11.599999,"end":12.099999,"confidence":0.6936667,"punctuated_word":"Noel.","sentiment":"neutral","sentiment_score":0.0984443873167038},{"word":"alan","start":12.4,"end":12.559999,"confidence":0.39283246,"punctuated_word":"Alan,","sentiment":"neutral","sentiment_score":0.020426280796527863},{"word":"sorry","start":12.559999,"end":12.799999,"confidence":0.669603,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.11091960966587068},{"word":"it's","start":12.799999,"end":13.04,"confidence":0.9982081,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.007167335599660873},{"word":"carl","start":13.04,"end":13.44,"confidence":0.8019628,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":-0.009478874504566193},{"word":"calling","start":13.44,"end":13.679999,"confidence":0.9974954,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.026312708854675293},{"word":"from","start":13.679999,"end":14.115,"confidence":0.99964476,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.008180990815162659},{"word":"op","start":14.434999,"end":14.514999,"confidence":0.6006699,"punctuated_word":"OP","sentiment":"neutral","sentiment_score":-0.03362329304218292},{"word":"financial","start":14.514999,"end":14.995,"confidence":0.82520026,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":-0.03342963010072708},{"word":"this","start":14.995,"end":15.075,"confidence":0.6910068,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.04415763542056084},{"word":"is","start":15.075,"end":15.155,"confidence":0.8203517,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04507821798324585},{"word":"in","start":15.155,"end":15.235,"confidence":0.67054087,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02935660257935524},{"word":"regards","start":15.235,"end":15.474999,"confidence":0.9984769,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.011755499988794329},{"word":"to","start":15.474999,"end":15.554999,"confidence":0.99617577,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00006097555160522461},{"word":"your","start":15.554999,"end":15.715,"confidence":0.9897837,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0046705156564712524},{"word":"scheduled","start":15.715,"end":16.035,"confidence":0.955854,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":-0.04823683947324753},{"word":"booking","start":16.035,"end":16.275,"confidence":0.9995776,"punctuated_word":"booking.","sentiment":"neutral","sentiment_score":-0.11213847994804382},{"word":"if","start":16.275,"end":16.435,"confidence":0.99561584,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.010741174221038818},{"word":"you","start":16.435,"end":16.515,"confidence":0.9964875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06772173941135406},{"word":"could","start":16.515,"end":16.595,"confidence":0.65083295,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.0923408940434456},{"word":"please","start":16.595,"end":16.835,"confidence":0.99795926,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.12599316239356995},{"word":"return","start":16.835,"end":17.075,"confidence":0.99159944,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.1019771546125412},{"word":"my","start":17.075,"end":17.154999,"confidence":0.9961433,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11810451745986938},{"word":"call","start":17.154999,"end":17.395,"confidence":0.99994254,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.07398894429206848},{"word":"on","start":17.395,"end":17.475,"confidence":0.93174237,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02881745994091034},{"word":"1300160796","start":17.475,"end":19.955,"confidence":0.9985548,"punctuated_word":"1300160796.","sentiment":"neutral","sentiment_score":0.08232436329126358},{"word":"thanks","start":19.955,"end":20.275,"confidence":0.99560666,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4815816283226013},{"word":"alan","start":20.275,"end":20.775,"confidence":0.98305666,"punctuated_word":"Alan.","sentiment":"neutral","sentiment_score":0.28960955142974854}],"paragraphs":{"transcript":"\nGood morning, Noel. Alan, sorry. It's Carl calling from OP Financial. This is in regards to your scheduled booking. If you could please return my call on 1300160796.\n\nThanks, Alan.","paragraphs":[{"sentences":[{"text":"Good morning, Noel.","start":11.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.12054173648357391},{"text":"Alan, sorry.","start":12.4,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.04524666443467141},{"text":"It's Carl calling from OP Financial.","start":12.799999,"end":14.995,"sentiment":"neutral","sentiment_score":-0.01730969361960888},{"text":"This is in regards to your scheduled booking.","start":14.995,"end":16.275,"sentiment":"neutral","sentiment_score":-0.03693184582516551},{"text":"If you could please return my call on 1300160796.","start":16.275,"end":19.955,"sentiment":"neutral","sentiment_score":-0.059706742564837136}],"sentiment":"neutral","sentiment_score":-0.023769347529326166,"num_words":28,"start":11.04,"end":19.955},{"sentences":[{"text":"Thanks, Alan.","start":19.955,"end":20.775,"sentiment":"positive","sentiment_score":0.3855955898761749}],"sentiment":"positive","sentiment_score":0.3855955898761749,"num_words":2,"start":19.955,"end":20.775}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":0.9998574,"words":[{"word":"your","start":0.08,"end":0.24,"confidence":0.99595,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.597145140171051},{"word":"call","start":0.24,"end":0.48,"confidence":0.99833316,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5944033265113831},{"word":"has","start":0.48,"end":0.71999997,"confidence":0.99962246,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.6157930493354797},{"word":"been","start":0.71999997,"end":0.96,"confidence":0.9998574,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.6297188401222229},{"word":"forwarded","start":0.96,"end":1.36,"confidence":0.9997063,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.6240648031234741},{"word":"to","start":1.36,"end":1.52,"confidence":0.9998902,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6460975408554077},{"word":"voice","start":1.52,"end":1.8399999,"confidence":0.99663264,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6980019807815552},{"word":"mail","start":1.8399999,"end":2.24,"confidence":0.99984217,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6274031400680542},{"word":"the","start":2.24,"end":2.3999999,"confidence":0.99984574,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6123992800712585},{"word":"person","start":2.3999999,"end":2.8,"confidence":0.99998915,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6432339549064636},{"word":"you're","start":2.8,"end":3.04,"confidence":0.8615459,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5862647294998169},{"word":"trying","start":3.04,"end":3.28,"confidence":0.99980706,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.583992600440979},{"word":"to","start":3.28,"end":3.4399998,"confidence":0.9996904,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6153497695922852},{"word":"reach","start":3.4399998,"end":3.76,"confidence":0.9999802,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6273086071014404},{"word":"is","start":3.76,"end":4.0,"confidence":0.9999703,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6799733638763428},{"word":"not","start":4.0,"end":4.16,"confidence":0.9999598,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6836876273155212},{"word":"available","start":4.16,"end":4.66,"confidence":0.99936175,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6448305249214172},{"word":"at","start":4.7999997,"end":4.96,"confidence":0.9999161,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.2832583785057068},{"word":"the","start":4.96,"end":5.04,"confidence":0.99994266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23357786238193512},{"word":"tone","start":5.04,"end":5.54,"confidence":0.99975747,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.20756354928016665},{"word":"please","start":5.6,"end":5.92,"confidence":0.9999261,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2593052387237549},{"word":"record","start":5.92,"end":6.16,"confidence":0.99987113,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.3108987510204315},{"word":"your","start":6.16,"end":6.3999996,"confidence":0.9999689,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2566523551940918},{"word":"message","start":6.3999996,"end":6.7999997,"confidence":0.99960846,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.26012808084487915},{"word":"when","start":6.7999997,"end":7.04,"confidence":0.9999243,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.187444731593132},{"word":"you","start":7.04,"end":7.12,"confidence":0.99995935,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21303632855415344},{"word":"have","start":7.12,"end":7.3599997,"confidence":0.99986494,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1815699338912964},{"word":"finished","start":7.3599997,"end":7.7599998,"confidence":0.9997745,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.15447372198104858},{"word":"recording","start":7.7599998,"end":8.24,"confidence":0.99971664,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2218871563673019},{"word":"you","start":8.24,"end":8.48,"confidence":0.9999188,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2716013193130493},{"word":"may","start":8.48,"end":8.639999,"confidence":0.9999726,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2883071005344391},{"word":"hang","start":8.639999,"end":8.8,"confidence":0.9999577,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2543460726737976},{"word":"up","start":8.8,"end":9.3,"confidence":0.99976003,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.29777097702026367}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.24,"sentiment":"negative","sentiment_score":-0.6290784776210785},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.6307822730806139},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.25876917370728086},{"text":"When you have finished recording, you may hang up.","start":6.7999997,"end":9.3,"sentiment":"neutral","sentiment_score":-0.23004859354760912}],"sentiment":"negative","sentiment_score":-0.4421663586840485,"num_words":33,"start":0.08,"end":9.3}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Good morning, Noel. Alan, sorry. It's Carl calling from OP Financial. This is in regards to your scheduled booking. If you could please return my call on 1300160796.\n\nThanks, Alan.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.24,"sentiment":"negative","sentiment_score":-0.6290784776210785},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.6307822730806139},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.25876917370728086},{"text":"When you have finished recording, you may hang up.","start":6.7999997,"end":9.3,"sentiment":"neutral","sentiment_score":-0.23004859354760912}],"sentiment":"negative","sentiment_score":-0.4421663586840485,"channel":1,"num_words":33,"start":0.08,"end":9.3},{"sentences":[{"text":"Good morning, Noel.","start":11.04,"end":12.099999,"sentiment":"neutral","sentiment_score":0.12054173648357391},{"text":"Alan, sorry.","start":12.4,"end":12.799999,"sentiment":"neutral","sentiment_score":-0.04524666443467141},{"text":"It's Carl calling from OP Financial.","start":12.799999,"end":14.995,"sentiment":"neutral","sentiment_score":-0.01730969361960888},{"text":"This is in regards to your scheduled booking.","start":14.995,"end":16.275,"sentiment":"neutral","sentiment_score":-0.03693184582516551},{"text":"If you could please return my call on 1300160796.","start":16.275,"end":19.955,"sentiment":"neutral","sentiment_score":-0.059706742564837136}],"sentiment":"neutral","sentiment_score":-0.023769347529326166,"channel":0,"num_words":28,"start":11.04,"end":19.955},{"sentences":[{"text":"Thanks, Alan.","start":19.955,"end":20.775,"sentiment":"positive","sentiment_score":0.3855955898761749}],"sentiment":"positive","sentiment_score":0.3855955898761749,"channel":0,"num_words":2,"start":19.955,"end":20.775}]},"summary":{"result":"success","short":"An agent from OP Financial, named Carl, left a voicemail for Noel regarding his scheduled booking and asked him to return the call on 1300160ter. The call was forwarded to Noel's voicemail and the agent left a message thanking him."},"intents":{"segments":[{"text":"If you could please return my call on 1300160796. Thanks, Alan.","start_word":52,"end_word":62,"intents":[{"intent":"Return call","confidence_score":0.42318863}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.626295268535614},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Good morning, Noel. Alan, sorry. It's Carl calling from OP Financial. This is in regards to your scheduled booking. If you could please return my call on 1300160796.","start_word":17,"end_word":60,"sentiment":"neutral","sentiment_score":-0.07660312950611115},{"text":"Thanks, Alan.","start_word":61,"end_word":62,"sentiment":"positive","sentiment_score":0.4590963125228882}],"average":{"sentiment":"neutral","sentiment_score":-0.1871634589301215}}}}