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The it was reported here that you're having Internet connection issue. You are unable to connect. Yeah. May I know what router you're using? Yeah. Sorry. What is it? 556 O z a u s I s. Sorry? A s u s, ASUS. ASUS router. May I know the make and make and model of it? Is is it just Asus Wi Fi six router? Nothing else indicated? Does it set VDSL? Does it says VDSL or no? Mhmm. Sorry. Can I get again, please? No. Like, the model number, like RTAX532 or RTAX 3 thousand. Mhmm. Hello? 54HP. Okay. RTAX54HP. Okay. Let me just check the router. Hang on. It says here that this router supports PPPoE authentication. So once you enter the username and password, you should be able to establish a connection after a few minutes. Maybe this router is this router brand new or you have used it before? Mhmm. May I know how did you set it up with your previous provider? Is it are you the one who set it up as well, like this one? Yeah. Yeah. That's correct. Yeah. That's correct. Ash, can you skip those one? Because what's important is you enter the username and password correctly, which is we provided via email as well. The one one seven one yeah. Mhmm. Mhmm. Yeah. That's correct. Mhmm. Mhmm. Yeah. That's correct. Capital a. With a capital a. Mhmm. And yes. Mhmm. What does it says after you enter the credentials? Does it say error or successful after you enter the credentials? Mhmm. Mhmm. Okay. I see. Is it okay if I have just check on your end? Hang on. Yeah. I'll just check the network side. Hello, Roche? Yes. Thank you for waiting. So we did the some checking on our end and configuration. Is it okay if we try now to use the Internet to see if it's working? Yeah. Because I can also see here that you're now online. Unlike before, it's offline. So the Internet should be working fine now. Yeah. Yeah. There's just mistake with the configuration of the Internet. I just did some changes with it. Is it working now? You should Mhmm. Can we try Google? Let's just search something. Yeah. But it's working perfectly fine with YouTube. Yeah. That means it's working now. Your Internet speed is 50 Mbps. Sorry? Yeah. Actually, so for the download speed hello? Can you hear me? Yeah. For the download speed, it should be 50 Mbps, and for the upload speed, it should be 20 Mbps. So if you run a speed test, make sure that only one device is connected because sometimes when there's two or more devices are connected, you won't get the accurate speed result. Yeah. Or try running a speed test that is directly connected with the router, like your laptop using a LAN cable, which is directly connected with the router for you to get the accurate speed result. Because it really depends on the usage and how many devices connected at the time you run the speed test. It might be slow if there's other devices connected to it and using it. So, you know, it really depends. Mhmm. Mhmm. Route. Let me just check your account for a while. Hang on. So upon checking here, you signed up under twelve month contract? Yeah. So that's have a free router included. But for us to send the router, you need to settle first the delivery fee. Yeah. For us to so for the standard postage, it usually takes three to five business days to arrive at the address. If you want, we do also have express, which is which will take one to three business days to arrive at your address. Okay. So you're not going to get the free router then? You'll just stick with your yeah. Standard? Okay. In case since your own router is working right now for a mid time. Okay then. Mhmm. Mhmm. Okay. Yeah. Yeah. I remember that one. Mhmm. Yeah. Okay then. So in this case, I'll inform our accounts department to send you the invoice for the standard postage. Then once the payment is set out, we'll then send you the router. Will update you. Actually, I don't have idea if we have your card on our accounts team, but I'll inform them to send you an invoice. Yeah. Mhmm. Mhmm. Okay. I see. I'll ask confirm that one to our accounts department, but if ever they did not save your card credentials, you'll receive an invoice which also has a instruction how to set made the make a payment then if ever. Yeah. Okay. Then I'll inform our accounts department then. Once we receive the payment, I'll send you the tracking details if ever. On ship. Okay. Thank you, Raj. Bye. Have a great day. Yeah. You're welcome. 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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Rush? Yeah.\n\nI just wanted to know your Internet connection. The it was reported here that you're having Internet connection issue. You are unable to connect. Yeah. May I know what router you're using?\n\nYeah. Sorry. What is it? 556 O z a u s I s. Sorry?\n\nA s u s, ASUS. ASUS router. May I know the make and make and model of it? Is is it just Asus Wi Fi six router? Nothing else indicated?\n\nDoes it set VDSL? Does it says VDSL or no? Mhmm. Sorry. Can I get again, please?\n\nNo. Like, the model number, like RTAX532 or RTAX 3 thousand. Mhmm. Hello? 54HP.\n\nOkay. RTAX54HP. Okay. Let me just check the router. Hang on.\n\nIt says here that this router supports PPPoE authentication. So once you enter the username and password, you should be able to establish a connection after a few minutes. Maybe this router is this router brand new or you have used it before? Mhmm. May I know how did you set it up with your previous provider?\n\nIs it are you the one who set it up as well, like this one? Yeah. Yeah. That's correct. Yeah.\n\nThat's correct. Ash, can you skip those one? Because what's important is you enter the username and password correctly, which is we provided via email as well. The one one seven one yeah. Mhmm.\n\nMhmm. Yeah. That's correct. Mhmm. Mhmm.\n\nYeah. That's correct. Capital a. With a capital a. Mhmm.\n\nAnd yes. Mhmm. What does it says after you enter the credentials? Does it say error or successful after you enter the credentials? Mhmm.\n\nMhmm. Okay. I see. Is it okay if I have just check on your end? Hang on.\n\nYeah. I'll just check the network side. Hello, Roche? Yes. Thank you for waiting.\n\nSo we did the some checking on our end and configuration. Is it okay if we try now to use the Internet to see if it's working? Yeah. Because I can also see here that you're now online. Unlike before, it's offline.\n\nSo the Internet should be working fine now. Yeah. Yeah. There's just mistake with the configuration of the Internet. I just did some changes with it.\n\nIs it working now? You should Mhmm. Can we try Google? Let's just search something. Yeah.\n\nBut it's working perfectly fine with YouTube. Yeah. That means it's working now. Your Internet speed is 50 Mbps. Sorry?\n\nYeah. Actually, so for the download speed hello? Can you hear me? Yeah. For the download speed, it should be 50 Mbps, and for the upload speed, it should be 20 Mbps.\n\nSo if you run a speed test, make sure that only one device is connected because sometimes when there's two or more devices are connected, you won't get the accurate speed result. Yeah. Or try running a speed test that is directly connected with the router, like your laptop using a LAN cable, which is directly connected with the router for you to get the accurate speed result. Because it really depends on the usage and how many devices connected at the time you run the speed test. It might be slow if there's other devices connected to it and using it.\n\nSo, you know, it really depends. Mhmm. Mhmm. Route. Let me just check your account for a while.\n\nHang on. So upon checking here, you signed up under twelve month contract? Yeah. So that's have a free router included. But for us to send the router, you need to settle first the delivery fee.\n\nYeah. For us to so for the standard postage, it usually takes three to five business days to arrive at the address. If you want, we do also have express, which is which will take one to three business days to arrive at your address. Okay. So you're not going to get the free router then?\n\nYou'll just stick with your yeah. Standard? Okay. In case since your own router is working right now for a mid time. Okay then.\n\nMhmm. Mhmm. Okay. Yeah. Yeah.\n\nI remember that one. Mhmm. Yeah. Okay then. So in this case, I'll inform our accounts department to send you the invoice for the standard postage.\n\nThen once the payment is set out, we'll then send you the router. Will update you. Actually, I don't have idea if we have your card on our accounts team, but I'll inform them to send you an invoice. Yeah. Mhmm.\n\nMhmm. Okay. I see. I'll ask confirm that one to our accounts department, but if ever they did not save your card credentials, you'll receive an invoice which also has a instruction how to set made the make a payment then if ever. Yeah.\n\nOkay. Then I'll inform our accounts department then. Once we receive the payment, I'll send you the tracking details if ever. On ship. Okay.\n\nThank you, Raj. Bye. Have a great day. Yeah. You're welcome.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.08060657978057861},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.3307690769433975},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.54,"sentiment":"neutral","sentiment_score":0.2374263788972582},{"text":"Am I speaking with Rush?","start":5.7599998,"end":7.22,"sentiment":"neutral","sentiment_score":0.12257186025381088},{"text":"Yeah.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.008054697886109352}],"sentiment":"neutral","sentiment_score":0.1880583743331954,"num_words":16,"start":1.8399999,"end":10.559999},{"sentences":[{"text":"I just wanted to know your Internet connection.","start":10.559999,"end":15.795,"sentiment":"neutral","sentiment_score":-0.05646045692265034},{"text":"The it was reported here that you're having Internet connection 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router.","start":162.385,"end":164.405,"sentiment":"neutral","sentiment_score":0.025348345128198464},{"text":"Hang on.","start":165.63,"end":166.29001,"sentiment":"neutral","sentiment_score":0.02761100698262453}],"sentiment":"neutral","sentiment_score":0.023660728707909584,"num_words":11,"start":156.545,"end":166.29001},{"sentences":[{"text":"It says here that this router supports PPPoE authentication.","start":173.07,"end":176.85,"sentiment":"neutral","sentiment_score":0.042487883733378515},{"text":"So once you enter the username and password, you should be able to establish a connection after a few minutes.","start":178.845,"end":186.785,"sentiment":"neutral","sentiment_score":0.10330183878540992},{"text":"Maybe this router is this router brand new or you have used it before?","start":187.485,"end":193.45999,"sentiment":"neutral","sentiment_score":-0.09265284692602498},{"text":"Mhmm.","start":200.56,"end":201.06,"sentiment":"neutral","sentiment_score":0.14074689149856567},{"text":"May I know how did you set it up with your previous provider?","start":204.045,"end":207.105,"sentiment":"neutral","sentiment_score":0.046144452232580915}],"sentiment":"neutral","sentiment_score":0.03319144987484865,"num_words":57,"start":173.07,"end":207.105},{"sentences":[{"text":"Is it are you the one who set it up as well, like this one?","start":207.565,"end":211.345,"sentiment":"neutral","sentiment_score":0.052490366622805595},{"text":"Yeah.","start":222.63,"end":223.13,"sentiment":"neutral","sentiment_score":0.08493447303771973},{"text":"Yeah.","start":240.25499,"end":240.735,"sentiment":"neutral","sentiment_score":0.07083777338266373},{"text":"That's correct.","start":240.735,"end":241.555,"sentiment":"neutral","sentiment_score":0.11917739734053612},{"text":"Yeah.","start":259.05502,"end":259.295,"sentiment":"neutral","sentiment_score":0.11236201226711272}],"sentiment":"neutral","sentiment_score":0.06469222763553262,"num_words":20,"start":207.565,"end":259.295},{"sentences":[{"text":"That's correct.","start":259.295,"end":260.035,"sentiment":"neutral","sentiment_score":0.20377600193023682},{"text":"Ash, can you skip those one?","start":272.24,"end":275.78,"sentiment":"neutral","sentiment_score":-0.07854373008012772},{"text":"Because what's important is you enter the username and password correctly, which is we provided via email as well.","start":275.84,"end":284.58002,"sentiment":"neutral","sentiment_score":-0.0040640484933790405},{"text":"The one one seven one yeah.","start":284.705,"end":286.645,"sentiment":"neutral","sentiment_score":0.012296003910402456},{"text":"Mhmm.","start":291.665,"end":292.165,"sentiment":"neutral","sentiment_score":0.00966709852218628}],"sentiment":"neutral","sentiment_score":-0.0016907110591145122,"num_words":34,"start":259.295,"end":292.165},{"sentences":[{"text":"Mhmm.","start":294.865,"end":295.365,"sentiment":"neutral","sentiment_score":0.015784695744514465},{"text":"Yeah.","start":296.465,"end":296.785,"sentiment":"neutral","sentiment_score":0.06265676021575928},{"text":"That's correct.","start":296.785,"end":297.75,"sentiment":"neutral","sentiment_score":0.09072862192988396},{"text":"Mhmm.","start":303.45,"end":303.95,"sentiment":"neutral","sentiment_score":0.026997826993465424},{"text":"Mhmm.","start":309.65,"end":309.81,"sentiment":"neutral","sentiment_score":0.0367252454161644}],"sentiment":"neutral","sentiment_score":0.05393696203827858,"num_words":6,"start":294.865,"end":309.81},{"sentences":[{"text":"Yeah.","start":309.81,"end":310.13,"sentiment":"neutral","sentiment_score":0.07091936469078064},{"text":"That's correct.","start":310.13,"end":310.94998,"sentiment":"neutral","sentiment_score":0.06921340897679329},{"text":"Capital a.","start":311.16998,"end":312.31,"sentiment":"neutral","sentiment_score":0.009962390176951885},{"text":"With a capital a.","start":312.475,"end":313.515,"sentiment":"neutral","sentiment_score":0.009471329627558589},{"text":"Mhmm.","start":313.515,"end":314.015,"sentiment":"neutral","sentiment_score":0.0449129119515419}],"sentiment":"neutral","sentiment_score":0.031206919346004725,"num_words":10,"start":309.81,"end":314.015},{"sentences":[{"text":"And yes.","start":320.075,"end":320.655,"sentiment":"neutral","sentiment_score":0.1420549787580967},{"text":"Mhmm.","start":321.675,"end":322.175,"sentiment":"neutral","sentiment_score":0.021987199783325195},{"text":"What does it says after you enter the credentials?","start":322.23502,"end":324.895,"sentiment":"neutral","sentiment_score":-0.05365213669008679},{"text":"Does it say error or successful after you enter the credentials?","start":341.175,"end":346.395,"sentiment":"neutral","sentiment_score":-0.05849541655995629},{"text":"Mhmm.","start":370.185,"end":370.685,"sentiment":"neutral","sentiment_score":-0.1403917670249939}],"sentiment":"neutral","sentiment_score":-0.04002555925399065,"num_words":24,"start":320.075,"end":370.685},{"sentences":[{"text":"Mhmm.","start":377.30502,"end":377.465,"sentiment":"neutral","sentiment_score":-0.04313187301158905},{"text":"Okay.","start":377.465,"end":377.785,"sentiment":"neutral","sentiment_score":-0.017040178179740906},{"text":"I see.","start":377.785,"end":378.36,"sentiment":"neutral","sentiment_score":-0.0074668964371085176},{"text":"Is it okay if I have just check on your end?","start":378.91998,"end":382.21997,"sentiment":"neutral","sentiment_score":0.021612266925248234},{"text":"Hang on.","start":382.52,"end":383.25998,"sentiment":"neutral","sentiment_score":0.0004538539797067642}],"sentiment":"neutral","sentiment_score":0.009619811768917477,"num_words":17,"start":377.30502,"end":383.25998},{"sentences":[{"text":"Yeah.","start":385.8,"end":386.3,"sentiment":"neutral","sentiment_score":0.02407371811568737},{"text":"I'll just check the network side.","start":386.36,"end":388.78,"sentiment":"neutral","sentiment_score":0.03390817095836004},{"text":"Hello, Roche?","start":445.68,"end":446.74,"sentiment":"neutral","sentiment_score":0.05286460928618908},{"text":"Yes.","start":448.615,"end":448.85498,"sentiment":"neutral","sentiment_score":0.16246575117111206},{"text":"Thank you for waiting.","start":448.85498,"end":449.995,"sentiment":"positive","sentiment_score":0.47716283053159714}],"sentiment":"neutral","sentiment_score":0.17174064540969475,"num_words":14,"start":385.8,"end":449.995},{"sentences":[{"text":"So we did the some checking on our end and configuration.","start":450.055,"end":456.07498,"sentiment":"neutral","sentiment_score":0.2527251311323859},{"text":"Is it okay if we try now to use the Internet to see if it's working?","start":457.41498,"end":461.59497,"sentiment":"neutral","sentiment_score":0.1765935244038701},{"text":"Yeah.","start":468.22,"end":468.38,"sentiment":"neutral","sentiment_score":0.12797747552394867},{"text":"Because I can also see here that you're now online.","start":468.38,"end":472.24002,"sentiment":"neutral","sentiment_score":0.20274802297353745},{"text":"Unlike before, it's offline.","start":472.30002,"end":474.72,"sentiment":"neutral","sentiment_score":0.13823198527097702}],"sentiment":"neutral","sentiment_score":0.19794901141098567,"num_words":42,"start":450.055,"end":474.72},{"sentences":[{"text":"So the Internet should be working fine now.","start":475.1,"end":477.84,"sentiment":"neutral","sentiment_score":0.3081992268562317},{"text":"Yeah.","start":501.02,"end":501.52,"sentiment":"neutral","sentiment_score":-0.09655624628067017},{"text":"Yeah.","start":503.475,"end":503.95502,"sentiment":"neutral","sentiment_score":-0.14401912689208984},{"text":"There's just mistake with the configuration of the Internet.","start":503.95502,"end":509.575,"sentiment":"neutral","sentiment_score":-0.28198854625225067},{"text":"I just did some changes with it.","start":511.635,"end":514.295,"sentiment":"neutral","sentiment_score":-0.0910797193646431}],"sentiment":"neutral","sentiment_score":-0.036555250390217855,"num_words":26,"start":475.1,"end":514.295},{"sentences":[{"text":"Is it working now?","start":514.755,"end":515.76,"sentiment":"neutral","sentiment_score":0.015553348697721958},{"text":"You should Mhmm.","start":520.0,"end":537.595,"sentiment":"neutral","sentiment_score":0.06705953429142635},{"text":"Can we try Google?","start":537.595,"end":539.455,"sentiment":"neutral","sentiment_score":0.029718488454818726},{"text":"Let's just search something.","start":539.675,"end":541.215,"sentiment":"neutral","sentiment_score":0.033346954733133316},{"text":"Yeah.","start":543.835,"end":544.335,"sentiment":"neutral","sentiment_score":0.12368660420179368}],"sentiment":"neutral","sentiment_score":0.03995877341367304,"num_words":16,"start":514.755,"end":544.335},{"sentences":[{"text":"But it's working perfectly fine with YouTube.","start":546.91,"end":549.41,"sentiment":"neutral","sentiment_score":0.2902897447347641},{"text":"Yeah.","start":553.47,"end":553.79,"sentiment":"neutral","sentiment_score":0.2407679259777069},{"text":"That means it's working now.","start":553.79,"end":556.61,"sentiment":"positive","sentiment_score":0.3398951590061188},{"text":"Your Internet speed is 50 Mbps.","start":564.195,"end":566.615,"sentiment":"neutral","sentiment_score":0.06870950137575467},{"text":"Sorry?","start":574.35504,"end":574.85504,"sentiment":"neutral","sentiment_score":-0.2267570793628693}],"sentiment":"neutral","sentiment_score":0.2078885931521654,"num_words":20,"start":546.91,"end":574.85504},{"sentences":[{"text":"Yeah.","start":588.015,"end":588.255,"sentiment":"neutral","sentiment_score":-0.004920653998851776},{"text":"Actually, so for the download speed hello?","start":588.255,"end":597.635,"sentiment":"neutral","sentiment_score":0.024923356782112802},{"text":"Can you hear me?","start":597.775,"end":598.835,"sentiment":"neutral","sentiment_score":0.02345453668385744},{"text":"Yeah.","start":601.775,"end":602.275,"sentiment":"neutral","sentiment_score":0.09377399832010268},{"text":"For the download speed, it should be 50 Mbps, and for the upload speed, it should be 20 Mbps.","start":602.36005,"end":608.62006,"sentiment":"neutral","sentiment_score":0.12354786733263418}],"sentiment":"neutral","sentiment_score":0.08451701462035999,"num_words":32,"start":588.015,"end":608.62006},{"sentences":[{"text":"So if you run a speed test, make sure that only one device is connected because sometimes when there's two or more devices are connected, you won't get the accurate speed result.","start":609.32,"end":624.925,"sentiment":"neutral","sentiment_score":0.020977402164135128},{"text":"Yeah.","start":626.985,"end":627.46497,"sentiment":"neutral","sentiment_score":0.07377393543720245},{"text":"Or try running a speed test that is directly connected with the router, like your laptop using a LAN cable, which is directly connected with the router for you to get the accurate speed result.","start":627.46497,"end":643.37,"sentiment":"neutral","sentiment_score":0.14948124566248486},{"text":"Because it really depends on the usage and how many devices connected at the time you run the speed test.","start":644.675,"end":652.615,"sentiment":"neutral","sentiment_score":-0.06614666879177093},{"text":"It might be slow if there's other devices connected to it and using it.","start":652.835,"end":657.175,"sentiment":"neutral","sentiment_score":-0.22548589748995645}],"sentiment":"neutral","sentiment_score":0.01467802413903615,"num_words":102,"start":609.32,"end":657.175},{"sentences":[{"text":"So, you know, it really depends.","start":658.2,"end":660.06,"sentiment":"neutral","sentiment_score":-0.05342525181670984},{"text":"Mhmm.","start":660.36,"end":660.86,"sentiment":"neutral","sentiment_score":-0.006049723364412785},{"text":"Mhmm.","start":672.675,"end":673.175,"sentiment":"neutral","sentiment_score":0.028172139078378677},{"text":"Route.","start":680.03503,"end":680.53503,"sentiment":"neutral","sentiment_score":0.04285833239555359},{"text":"Let me just check your account for a while.","start":681.155,"end":684.53503,"sentiment":"neutral","sentiment_score":0.03188804454273648}],"sentiment":"neutral","sentiment_score":0.0017456465607715982,"num_words":18,"start":658.2,"end":684.53503},{"sentences":[{"text":"Hang on.","start":686.22003,"end":690.24,"sentiment":"neutral","sentiment_score":0.018231606110930443},{"text":"So upon checking here, you signed up under twelve month contract?","start":713.01,"end":717.27,"sentiment":"neutral","sentiment_score":0.05120136605745012},{"text":"Yeah.","start":719.73004,"end":720.13,"sentiment":"neutral","sentiment_score":0.11991505324840546},{"text":"So that's have a free router included.","start":720.13,"end":722.87,"sentiment":"neutral","sentiment_score":0.1887050090091569},{"text":"But for us to send the router, you need to settle first the delivery fee.","start":723.33,"end":727.43,"sentiment":"neutral","sentiment_score":-0.034803452094395955}],"sentiment":"neutral","sentiment_score":0.042179904826399356,"num_words":36,"start":686.22003,"end":727.43},{"sentences":[{"text":"Yeah.","start":728.925,"end":729.40497,"sentiment":"neutral","sentiment_score":0.10341928154230118},{"text":"For us to so for the standard postage, it usually takes three to five business days to arrive at the address.","start":729.40497,"end":736.785,"sentiment":"neutral","sentiment_score":0.06745396709690492},{"text":"If you want, we do also have express, which is which will take one to three business days to arrive at your address.","start":737.565,"end":745.36,"sentiment":"neutral","sentiment_score":0.08878468770695769},{"text":"Okay.","start":756.225,"end":756.545,"sentiment":"neutral","sentiment_score":-0.016416439786553383},{"text":"So you're not going to get the free router then?","start":756.545,"end":759.58496,"sentiment":"neutral","sentiment_score":-0.18695113435387611}],"sentiment":"neutral","sentiment_score":0.029929868294857442,"num_words":56,"start":728.925,"end":759.58496},{"sentences":[{"text":"You'll just stick with your yeah.","start":759.58496,"end":761.605,"sentiment":"neutral","sentiment_score":-0.1856613171597322},{"text":"Standard?","start":767.69,"end":768.19,"sentiment":"neutral","sentiment_score":0.026029091328382492},{"text":"Okay.","start":768.73004,"end":769.23004,"sentiment":"neutral","sentiment_score":0.03932793065905571},{"text":"In case since your own router is working right now for a mid time.","start":769.37,"end":773.71,"sentiment":"neutral","sentiment_score":0.02573919010215572},{"text":"Okay then.","start":774.97003,"end":775.77,"sentiment":"neutral","sentiment_score":0.07202176749706268}],"sentiment":"neutral","sentiment_score":-0.022675778522777062,"num_words":24,"start":759.58496,"end":775.77},{"sentences":[{"text":"Mhmm.","start":775.77,"end":776.27,"sentiment":"neutral","sentiment_score":0.04213786870241165},{"text":"Mhmm.","start":779.85004,"end":780.25,"sentiment":"neutral","sentiment_score":0.03224710747599602},{"text":"Okay.","start":780.25,"end":780.65,"sentiment":"neutral","sentiment_score":0.034884966909885406},{"text":"Yeah.","start":780.65,"end":781.15,"sentiment":"neutral","sentiment_score":0.021071910858154297},{"text":"Yeah.","start":782.275,"end":782.59503,"sentiment":"neutral","sentiment_score":0.02514001354575157}],"sentiment":"neutral","sentiment_score":0.03109637349843979,"num_words":5,"start":775.77,"end":782.59503},{"sentences":[{"text":"I remember that one.","start":782.59503,"end":784.05505,"sentiment":"neutral","sentiment_score":0.019482770934700966},{"text":"Mhmm.","start":784.195,"end":784.695,"sentiment":"neutral","sentiment_score":0.03091440163552761},{"text":"Yeah.","start":784.99506,"end":785.49506,"sentiment":"neutral","sentiment_score":0.07347428798675537},{"text":"Okay then.","start":785.715,"end":786.35504,"sentiment":"neutral","sentiment_score":0.0875491090118885},{"text":"So in this case, I'll inform our accounts department to send you the invoice for the standard postage.","start":786.35504,"end":792.93506,"sentiment":"neutral","sentiment_score":0.11916149821546343}],"sentiment":"neutral","sentiment_score":0.09624326766396944,"num_words":26,"start":782.59503,"end":792.93506},{"sentences":[{"text":"Then once the payment is set out, we'll then send you the router.","start":793.64996,"end":797.51,"sentiment":"neutral","sentiment_score":0.10683885445961586},{"text":"Will update you.","start":799.57,"end":800.70996,"sentiment":"neutral","sentiment_score":0.1037329410513242},{"text":"Actually, I don't have idea if we have your card on our accounts team, but I'll inform them to send you an invoice.","start":809.865,"end":819.325,"sentiment":"neutral","sentiment_score":-0.05094923532527426},{"text":"Yeah.","start":819.385,"end":819.885,"sentiment":"neutral","sentiment_score":0.054836031049489975},{"text":"Mhmm.","start":827.15,"end":827.65,"sentiment":"neutral","sentiment_score":0.06980572640895844}],"sentiment":"neutral","sentiment_score":0.01592471405136876,"num_words":41,"start":793.64996,"end":827.65},{"sentences":[{"text":"Mhmm.","start":828.11,"end":828.61,"sentiment":"neutral","sentiment_score":0.0775468647480011},{"text":"Okay.","start":829.63,"end":830.03,"sentiment":"neutral","sentiment_score":0.09024201333522797},{"text":"I see.","start":830.03,"end":830.61,"sentiment":"neutral","sentiment_score":0.08144604414701462},{"text":"I'll ask confirm that one to our accounts department, but if ever they did not save your card credentials, you'll receive an invoice which also has a instruction how to set made the make a payment then if ever.","start":831.47003,"end":847.625,"sentiment":"neutral","sentiment_score":0.062131978857975736},{"text":"Yeah.","start":848.885,"end":849.3,"sentiment":"neutral","sentiment_score":0.12661561369895935}],"sentiment":"neutral","sentiment_score":0.06546463080766526,"num_words":44,"start":828.11,"end":849.3},{"sentences":[{"text":"Okay.","start":849.38,"end":849.7,"sentiment":"neutral","sentiment_score":0.1428726315498352},{"text":"Then I'll inform our accounts department then.","start":849.7,"end":853.06,"sentiment":"neutral","sentiment_score":0.1548490183694022},{"text":"Once we receive the payment, I'll send you the tracking details if ever.","start":853.06,"end":859.24,"sentiment":"neutral","sentiment_score":0.18704489102730384},{"text":"On ship.","start":861.3,"end":862.12,"sentiment":"neutral","sentiment_score":0.08141876757144928},{"text":"Okay.","start":862.58,"end":863.08,"sentiment":"neutral","sentiment_score":0.223115473985672}],"sentiment":"neutral","sentiment_score":0.16851468135913214,"num_words":24,"start":849.38,"end":863.08},{"sentences":[{"text":"Thank you, Raj.","start":863.22,"end":864.2,"sentiment":"positive","sentiment_score":0.6375870704650879},{"text":"Bye.","start":864.7669,"end":865.2669,"sentiment":"positive","sentiment_score":0.5450241565704346},{"text":"Have a great day.","start":865.4069,"end":866.3869,"sentiment":"positive","sentiment_score":0.7604056894779205},{"text":"Yeah.","start":867.16693,"end":867.48694,"sentiment":"neutral","sentiment_score":0.30817991495132446},{"text":"You're welcome.","start":867.48694,"end":868.1469,"sentiment":"positive","sentiment_score":0.5703072547912598}],"sentiment":"positive","sentiment_score":0.6316547773101113,"num_words":11,"start":863.22,"end":868.1469},{"sentences":[{"text":"Bye.","start":868.2869,"end":868.7869,"sentiment":"neutral","sentiment_score":-0.09823915362358092}],"sentiment":"neutral","sentiment_score":-0.09823915362358092,"num_words":1,"start":868.2869,"end":868.7869}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. This is Sam. Yeah. Yes. Yes. Aussie router. Wi Fi six. A Wi Fi six. Aussie router. Yeah. A u s I s. Yeah. Sorry. A a s u s. Off salter, a s u s. It's a salter. Yeah. Yeah. That's all. Okay. Sorry. It's I can see here. You can back on the router that wireless AX one eight zero dual band Wi Fi six router. The model is r t x AX five Ford HP. So you mean SSID, you you mean? No. No. Yeah. Yeah. Yeah. No. No. I have a model, that one. RTAX 54HP. HP. Yeah. HForHotelPForParrot. No. Previously yeah. Previously, I used it, and it's working it working perfectly fine. So Yes. Yes. So earlier, I had a chat with one of your team member, and I got your instructions throughout the email. If you can check, you you'll find it. And what I did, as per instruction, I just reset. I hold thirty second and the router was reset. And then I connected with Wi Fi, like, no Internet access to log in the router. Right? And then after I set up I set up wireless name, everything. And then after I went to the one, w a n, as per and started. So what I did here, basic configuration, one connect connection type is PPOE. Enable one is yes. Enable n a t, yes. Unable u p n p is yes. That's correct. Yeah. Yeah. Yeah. So I have yeah. I have the username. I have one one seven one at the right, a I r t e l dot net dot a u. And then passport is AIR1 2301171. I mean, 1171. So yeah. So with this all I have set up and applied and taking is completely done. After applying, it says configuration and it's take a few second. And then after I waited for a minute, but it didn't work. And then I just turn up the router for a minute or more. No. It's this it says nothing error. It was set up. And it was set up. And then after I assume in it, I check it still saying with no Internet access. And then I turn off the router again. And after few minutes, I turn on the router, but it's still no Internet access. I don't know why. Yes. Internet. Okay. Let me check. Yeah. It's working now. Yeah. So the my end, it was everything is okay. Right? There's something wrong from over there. Okay. Yeah. Okay. So one more thing. Yeah. It's I checked YouTube, and it's can you search the website if I click? Because YouTube, it's a low Internet I mean, speed also works perfectly. So could you please ask me if any other sites so it will work perfectly for Okay. Let me check. Yes. So could you could you please check for me the my Internet speed? Okay. So at the moment, it's the same speed or it's a drop or off? At this point, now, my Internet speed is same, 50 Mbps or less less than because sometime in the evening, the speed goes down. I don't know if it's true or not. Mhmm. Yep. Yeah. I can hear you. Yeah. Your download speed? Imagine being able to build an app with your name on it. Okay. Okay. Yes. Okay. Yeah. Yeah. I got your point. So one more thing. In the morning, I got a call to send a router. So a router from your end. Yeah. So have you placed send a router? Yes. Yeah. Yep. So, actually, at the moment at the moment, my private router is working, so I don't wanna do express. I'm okay with with standard deliver. No. No. No. I'm I I would like to get a free router. I mean, a a standard delivery. Yeah. Yeah. Yeah. Yeah. So I just mentioned earlier, if my router will work, put me as standard delivered. If not, then I expressed. So at the moment yeah. Yeah. Okay. So so you can debit direct from my my main bank account, or do I need to pay, like, you know, separately? When when I sign up when I sign up with Airtel when I sign up with Airtel, it will there is my card details, so for monthly deduction. That's fine. Sure. 100%. Sure. Sure. Thank you. Thank you. Thank you so much. Thank you for your help. 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Yeah. This is Sam. Yeah. Yes.\n\nYes. Aussie router. Wi Fi six. A Wi Fi six. Aussie router.\n\nYeah. A u s I s. Yeah. Sorry. A a s u s.\n\nOff salter, a s u s. It's a salter. Yeah. Yeah. That's all.\n\nOkay. Sorry. It's I can see here. You can back on the router that wireless AX one eight zero dual band Wi Fi six router. The model is r t x AX five Ford HP.\n\nSo you mean SSID, you you mean? No. No. Yeah. Yeah.\n\nYeah. No. No. I have a model, that one. RTAX 54HP.\n\nHP. Yeah. HForHotelPForParrot. No. Previously yeah.\n\nPreviously, I used it, and it's working it working perfectly fine. So Yes. Yes. So earlier, I had a chat with one of your team member, and I got your instructions throughout the email. If you can check, you you'll find it.\n\nAnd what I did, as per instruction, I just reset. I hold thirty second and the router was reset. And then I connected with Wi Fi, like, no Internet access to log in the router. Right? And then after I set up I set up wireless name, everything.\n\nAnd then after I went to the one, w a n, as per and started. So what I did here, basic configuration, one connect connection type is PPOE. Enable one is yes. Enable n a t, yes. Unable u p n p is yes.\n\nThat's correct. Yeah. Yeah. Yeah. So I have yeah.\n\nI have the username. I have one one seven one at the right, a I r t e l dot net dot a u. And then passport is AIR1 2301171. I mean, 1171. So yeah.\n\nSo with this all I have set up and applied and taking is completely done. After applying, it says configuration and it's take a few second. And then after I waited for a minute, but it didn't work. And then I just turn up the router for a minute or more. No.\n\nIt's this it says nothing error. It was set up. And it was set up. And then after I assume in it, I check it still saying with no Internet access. And then I turn off the router again.\n\nAnd after few minutes, I turn on the router, but it's still no Internet access. I don't know why. Yes. Internet. Okay.\n\nLet me check. Yeah. It's working now. Yeah. So the my end, it was everything is okay.\n\nRight? There's something wrong from over there. Okay. Yeah. Okay.\n\nSo one more thing. Yeah. It's I checked YouTube, and it's can you search the website if I click? Because YouTube, it's a low Internet I mean, speed also works perfectly. So could you please ask me if any other sites so it will work perfectly for Okay.\n\nLet me check. Yes. So could you could you please check for me the my Internet speed? Okay. So at the moment, it's the same speed or it's a drop or off?\n\nAt this point, now, my Internet speed is same, 50 Mbps or less less than because sometime in the evening, the speed goes down. I don't know if it's true or not. Mhmm. Yep. Yeah.\n\nI can hear you. Yeah. Your download speed? Imagine being able to build an app with your name on it. Okay.\n\nOkay. Yes. Okay. Yeah. Yeah.\n\nI got your point. So one more thing. In the morning, I got a call to send a router. So a router from your end. Yeah.\n\nSo have you placed send a router? Yes. Yeah. Yep. So, actually, at the moment at the moment, my private router is working, so I don't wanna do express.\n\nI'm okay with with standard deliver. No. No. No. I'm I I would like to get a free router.\n\nI mean, a a standard delivery. Yeah. Yeah. Yeah. Yeah.\n\nSo I just mentioned earlier, if my router will work, put me as standard delivered. If not, then I expressed. So at the moment yeah. Yeah. Okay.\n\nSo so you can debit direct from my my main bank account, or do I need to pay, like, you know, separately? When when I sign up when I sign up with Airtel when I sign up with Airtel, it will there is my card details, so for monthly deduction. That's fine. Sure. 100%.\n\nSure. Sure. Thank you. Thank you. Thank you so much.\n\nThank you for your help. 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have a model, that one.","start":145.04,"end":146.5,"sentiment":"neutral","sentiment_score":-0.0513373672341307},{"text":"RTAX 54HP.","start":146.72,"end":150.27501,"sentiment":"neutral","sentiment_score":-0.0057786437682807446}],"sentiment":"neutral","sentiment_score":-0.04489151904867454,"num_words":11,"start":144.31999,"end":150.27501},{"sentences":[{"text":"HP.","start":153.05501,"end":153.535,"sentiment":"neutral","sentiment_score":-0.00012960471212863922},{"text":"Yeah.","start":153.535,"end":153.85501,"sentiment":"neutral","sentiment_score":0.009806493297219276},{"text":"HForHotelPForParrot.","start":153.85501,"end":155.395,"sentiment":"neutral","sentiment_score":0.015971103683114052},{"text":"No.","start":191.89,"end":192.29,"sentiment":"neutral","sentiment_score":-0.10562367737293243},{"text":"Previously yeah.","start":192.29,"end":193.40999,"sentiment":"neutral","sentiment_score":-0.09274099580943584}],"sentiment":"neutral","sentiment_score":-0.0442429461205999,"num_words":6,"start":153.05501,"end":193.40999},{"sentences":[{"text":"Previously, I used it, and it's working it working perfectly fine.","start":193.40999,"end":199.43,"sentiment":"positive","sentiment_score":0.6187717128883709},{"text":"So Yes.","start":200.93,"end":211.735,"sentiment":"neutral","sentiment_score":0.07871314883232117},{"text":"Yes.","start":211.735,"end":212.235,"sentiment":"neutral","sentiment_score":0.0993201807141304},{"text":"So earlier, I had a chat with one of your team member, and I got your instructions throughout the email.","start":212.535,"end":218.535,"sentiment":"neutral","sentiment_score":0.159579611197114},{"text":"If you can check, you you'll find it.","start":218.535,"end":221.13,"sentiment":"neutral","sentiment_score":0.10882848501205444}],"sentiment":"neutral","sentiment_score":0.2648917958140373,"num_words":42,"start":193.40999,"end":221.13},{"sentences":[{"text":"And what I did, as per instruction, I just reset.","start":221.61,"end":226.11,"sentiment":"neutral","sentiment_score":0.09399208053946495},{"text":"I hold thirty second and the router was reset.","start":226.81,"end":229.55,"sentiment":"neutral","sentiment_score":-0.009852257039811876},{"text":"And then I connected with Wi Fi, like, no Internet access to log in the router.","start":230.25,"end":239.045,"sentiment":"neutral","sentiment_score":-0.03296647220849991},{"text":"Right?","start":239.045,"end":239.545,"sentiment":"neutral","sentiment_score":0.04895558953285217},{"text":"And then after I set up I set up wireless name, everything.","start":240.405,"end":245.06499,"sentiment":"neutral","sentiment_score":0.12172897967199485}],"sentiment":"neutral","sentiment_score":0.038197714214523636,"num_words":48,"start":221.61,"end":245.06499},{"sentences":[{"text":"And then after I went to the one, w a n, as per and started.","start":245.605,"end":251.18,"sentiment":"neutral","sentiment_score":0.07510526726643245},{"text":"So what I did here, basic configuration, one connect connection type is PPOE.","start":251.56,"end":257.41998,"sentiment":"neutral","sentiment_score":0.06388392012852889},{"text":"Enable one is yes.","start":261.0,"end":262.36,"sentiment":"neutral","sentiment_score":0.16399821266531944},{"text":"Enable n a t, yes.","start":262.36,"end":264.46,"sentiment":"neutral","sentiment_score":0.08356754928827285},{"text":"Unable u p n p is yes.","start":265.005,"end":268.38498,"sentiment":"neutral","sentiment_score":-0.14932272902556828}],"sentiment":"neutral","sentiment_score":0.04512821510434151,"num_words":44,"start":245.605,"end":268.38498},{"sentences":[{"text":"That's correct.","start":269.565,"end":270.305,"sentiment":"neutral","sentiment_score":0.0030336580239236355},{"text":"Yeah.","start":283.81,"end":284.21,"sentiment":"neutral","sentiment_score":0.04460486024618149},{"text":"Yeah.","start":284.21,"end":284.71,"sentiment":"neutral","sentiment_score":0.0325300469994545},{"text":"Yeah.","start":284.77002,"end":285.27002,"sentiment":"neutral","sentiment_score":0.023684348911046985},{"text":"So I have yeah.","start":285.41,"end":286.95,"sentiment":"neutral","sentiment_score":0.016159717459231615}],"sentiment":"neutral","sentiment_score":0.019058382449050743,"num_words":9,"start":269.565,"end":286.95},{"sentences":[{"text":"I have the username.","start":287.33002,"end":289.11002,"sentiment":"neutral","sentiment_score":0.03794430196285248},{"text":"I have one one seven one at the right, a I r t e l dot net dot a u.","start":289.25,"end":296.065,"sentiment":"neutral","sentiment_score":0.0115844183601439},{"text":"And then passport is AIR1 2301171.","start":298.36502,"end":307.72,"sentiment":"neutral","sentiment_score":0.033461625687777996},{"text":"I mean, 1171.","start":307.72,"end":309.2,"sentiment":"neutral","sentiment_score":0.015941151107350986},{"text":"So yeah.","start":309.2,"end":314.86002,"sentiment":"neutral","sentiment_score":0.05626251362264156}],"sentiment":"neutral","sentiment_score":0.021273823135665487,"num_words":35,"start":287.33002,"end":314.86002},{"sentences":[{"text":"So with this all I have set up and applied and taking is completely done.","start":315.08002,"end":320.955,"sentiment":"neutral","sentiment_score":0.16828754891951878},{"text":"After applying, it says configuration and it's take a few second.","start":326.53497,"end":330.79498,"sentiment":"neutral","sentiment_score":-0.05804306438023394},{"text":"And then after I waited for a minute, but it didn't work.","start":331.27,"end":335.84998,"sentiment":"neutral","sentiment_score":-0.21114289139707884},{"text":"And then I just turn up the router for a minute or more.","start":336.38998,"end":341.53,"sentiment":"neutral","sentiment_score":-0.06572584034158634},{"text":"No.","start":347.815,"end":348.055,"sentiment":"neutral","sentiment_score":-0.3091251850128174}],"sentiment":"neutral","sentiment_score":-0.03483531308861879,"num_words":52,"start":315.08002,"end":348.055},{"sentences":[{"text":"It's this it says nothing error.","start":348.055,"end":350.555,"sentiment":"neutral","sentiment_score":-0.2712000260750453},{"text":"It was set up.","start":350.855,"end":352.23502,"sentiment":"neutral","sentiment_score":-0.14856848120689392},{"text":"And it was set up.","start":353.655,"end":356.375,"sentiment":"neutral","sentiment_score":-0.06320182904601097},{"text":"And then after I assume in it, I check it still saying with no Internet access.","start":356.375,"end":361.74,"sentiment":"neutral","sentiment_score":-0.27876678202301264},{"text":"And then I turn off the router again.","start":362.52,"end":365.58,"sentiment":"neutral","sentiment_score":-0.22413563914597034}],"sentiment":"neutral","sentiment_score":-0.22540607312932992,"num_words":39,"start":348.055,"end":365.58},{"sentences":[{"text":"And after few minutes, I turn on the router, but it's still no Internet access.","start":366.19998,"end":374.695,"sentiment":"neutral","sentiment_score":-0.2560846800605456},{"text":"I don't know why.","start":374.695,"end":375.755,"sentiment":"negative","sentiment_score":-0.37134232372045517},{"text":"Yes.","start":447.55002,"end":448.05002,"sentiment":"neutral","sentiment_score":0.10440380871295928},{"text":"Internet.","start":462.595,"end":463.095,"sentiment":"neutral","sentiment_score":0.030783511698246},{"text":"Okay.","start":463.315,"end":463.715,"sentiment":"neutral","sentiment_score":0.07179990410804749}],"sentiment":"neutral","sentiment_score":-0.23271146687594327,"num_words":22,"start":366.19998,"end":463.715},{"sentences":[{"text":"Let me check.","start":463.715,"end":464.695,"sentiment":"neutral","sentiment_score":0.07335201899210612},{"text":"Yeah.","start":492.815,"end":493.135,"sentiment":"neutral","sentiment_score":0.240458220243454},{"text":"It's working now.","start":493.135,"end":495.29498,"sentiment":"neutral","sentiment_score":0.3132811188697815},{"text":"Yeah.","start":495.29498,"end":495.72,"sentiment":"neutral","sentiment_score":0.14570322632789612},{"text":"So the my end, it was everything is okay.","start":496.12,"end":499.88,"sentiment":"neutral","sentiment_score":0.13782213793860543}],"sentiment":"neutral","sentiment_score":0.1639094177414389,"num_words":17,"start":463.715,"end":499.88},{"sentences":[{"text":"Right?","start":499.88,"end":500.38,"sentiment":"neutral","sentiment_score":0.04298825562000275},{"text":"There's something wrong from over there.","start":500.6,"end":502.7,"sentiment":"neutral","sentiment_score":-0.15010142823060355},{"text":"Okay.","start":512.105,"end":512.585,"sentiment":"neutral","sentiment_score":-0.09686225652694702},{"text":"Yeah.","start":512.585,"end":513.085,"sentiment":"neutral","sentiment_score":-0.06443473696708679},{"text":"Okay.","start":514.345,"end":514.745,"sentiment":"neutral","sentiment_score":-0.01682894676923752}],"sentiment":"neutral","sentiment_score":-0.10357462540268898,"num_words":10,"start":499.88,"end":514.745},{"sentences":[{"text":"So one more thing.","start":514.745,"end":515.885,"sentiment":"neutral","sentiment_score":-0.0027332021854817867},{"text":"Yeah.","start":516.505,"end":516.825,"sentiment":"neutral","sentiment_score":0.024604186415672306},{"text":"It's I checked YouTube, and it's can you search the website if I click?","start":516.825,"end":524.365,"sentiment":"neutral","sentiment_score":0.044803274529320855},{"text":"Because YouTube, it's a low Internet I mean, speed also works perfectly.","start":524.62,"end":529.52,"sentiment":"neutral","sentiment_score":0.08183454566945632},{"text":"So could you please ask me if any other sites so it will work perfectly for Okay.","start":530.54004,"end":542.355,"sentiment":"neutral","sentiment_score":0.10785922539584777}],"sentiment":"neutral","sentiment_score":0.07201122085098177,"num_words":48,"start":514.745,"end":542.355},{"sentences":[{"text":"Let me check.","start":542.355,"end":543.255,"sentiment":"neutral","sentiment_score":0.07268933206796646},{"text":"Yes.","start":551.555,"end":552.055,"sentiment":"neutral","sentiment_score":0.20702514052391052},{"text":"So could you could you please check for me the my Internet speed?","start":556.39,"end":560.25,"sentiment":"neutral","sentiment_score":0.0897521456846824},{"text":"Okay.","start":568.405,"end":568.905,"sentiment":"neutral","sentiment_score":0.03340565785765648},{"text":"So at the moment, it's the same speed or it's a drop or off?","start":568.965,"end":572.585,"sentiment":"neutral","sentiment_score":-0.13131438195705414}],"sentiment":"neutral","sentiment_score":-0.0066601455910131335,"num_words":32,"start":542.355,"end":572.585},{"sentences":[{"text":"At this point, now, my Internet speed is same, 50 Mbps or less less than because sometime in the evening, the speed goes down.","start":575.765,"end":585.55,"sentiment":"neutral","sentiment_score":-0.2877942146733403},{"text":"I don't know if it's true or not.","start":585.69,"end":587.39,"sentiment":"negative","sentiment_score":-0.37629779428243637},{"text":"Mhmm.","start":595.13,"end":595.63,"sentiment":"neutral","sentiment_score":0.05067770555615425},{"text":"Yep.","start":596.25,"end":596.75,"sentiment":"neutral","sentiment_score":0.07492288947105408},{"text":"Yeah.","start":598.90497,"end":599.225,"sentiment":"neutral","sentiment_score":0.05482189357280731}],"sentiment":"neutral","sentiment_score":-0.27820060050913265,"num_words":35,"start":575.765,"end":599.225},{"sentences":[{"text":"I can hear you.","start":599.225,"end":600.025,"sentiment":"neutral","sentiment_score":0.054541575722396374},{"text":"Yeah.","start":600.025,"end":600.185,"sentiment":"neutral","sentiment_score":0.05629903078079224},{"text":"Your download speed?","start":600.185,"end":601.40497,"sentiment":"neutral","sentiment_score":0.035404533768693604},{"text":"Imagine being able to build an app with your name on it.","start":620.07,"end":622.97003,"sentiment":"neutral","sentiment_score":0.07667312864214182},{"text":"Okay.","start":625.705,"end":626.205,"sentiment":"neutral","sentiment_score":0.06830471009016037}],"sentiment":"neutral","sentiment_score":0.06519338994153909,"num_words":21,"start":599.225,"end":626.205},{"sentences":[{"text":"Okay.","start":626.825,"end":627.325,"sentiment":"neutral","sentiment_score":0.06210699677467346},{"text":"Yes.","start":638.02496,"end":638.52496,"sentiment":"neutral","sentiment_score":0.17195531725883484},{"text":"Okay.","start":644.02,"end":644.52,"sentiment":"neutral","sentiment_score":0.025907959789037704},{"text":"Yeah.","start":644.9,"end":645.4,"sentiment":"neutral","sentiment_score":-0.019405953586101532},{"text":"Yeah.","start":658.13495,"end":658.615,"sentiment":"neutral","sentiment_score":-0.04840067774057388}],"sentiment":"neutral","sentiment_score":0.03843272849917412,"num_words":5,"start":626.825,"end":658.615},{"sentences":[{"text":"I got your point.","start":658.615,"end":659.83496,"sentiment":"neutral","sentiment_score":-0.05303049460053444},{"text":"So one more thing.","start":659.89496,"end":661.75494,"sentiment":"neutral","sentiment_score":-0.0085469214245677},{"text":"In the morning, I got a call to send a router.","start":662.295,"end":667.115,"sentiment":"neutral","sentiment_score":0.020377734676003456},{"text":"So a router from your end.","start":667.89496,"end":671.54,"sentiment":"neutral","sentiment_score":0.034230624636014305},{"text":"Yeah.","start":673.6,"end":674.1,"sentiment":"neutral","sentiment_score":0.05207761377096176}],"sentiment":"neutral","sentiment_score":0.009050260727795271,"num_words":26,"start":658.615,"end":674.1},{"sentences":[{"text":"So have you placed send a router?","start":674.31995,"end":678.81995,"sentiment":"neutral","sentiment_score":0.049419687794787545},{"text":"Yes.","start":718.085,"end":718.585,"sentiment":"neutral","sentiment_score":0.1220935955643654},{"text":"Yeah.","start":727.89,"end":728.29,"sentiment":"neutral","sentiment_score":0.1089654266834259},{"text":"Yep.","start":728.29,"end":728.79,"sentiment":"neutral","sentiment_score":0.12630578875541687},{"text":"So, actually, at the moment at the moment, my private router is working, so I don't wanna do express.","start":743.935,"end":751.42004,"sentiment":"neutral","sentiment_score":-0.046358527517632434}],"sentiment":"neutral","sentiment_score":-0.006121013698906734,"num_words":29,"start":674.31995,"end":751.42004},{"sentences":[{"text":"I'm okay with with standard deliver.","start":751.64,"end":754.38,"sentiment":"neutral","sentiment_score":0.19847754885752997},{"text":"No.","start":760.2,"end":760.44,"sentiment":"neutral","sentiment_score":-0.2780500054359436},{"text":"No.","start":760.44,"end":760.94,"sentiment":"negative","sentiment_score":-0.35282576084136963},{"text":"No.","start":761.72003,"end":762.04004,"sentiment":"neutral","sentiment_score":-0.2414790391921997},{"text":"I'm I I would like to get a free router.","start":762.04004,"end":765.765,"sentiment":"neutral","sentiment_score":-0.03643466867506504}],"sentiment":"neutral","sentiment_score":-0.0024124315302622946,"num_words":19,"start":751.64,"end":765.765},{"sentences":[{"text":"I mean, a a standard delivery.","start":765.825,"end":767.765,"sentiment":"neutral","sentiment_score":0.008710452976326147},{"text":"Yeah.","start":772.945,"end":773.42505,"sentiment":"neutral","sentiment_score":0.025609556585550308},{"text":"Yeah.","start":773.42505,"end":773.745,"sentiment":"neutral","sentiment_score":0.07445678859949112},{"text":"Yeah.","start":773.745,"end":774.065,"sentiment":"neutral","sentiment_score":0.08517727255821228},{"text":"Yeah.","start":774.065,"end":774.465,"sentiment":"neutral","sentiment_score":0.08872832357883453}],"sentiment":"neutral","sentiment_score":0.03262346591800451,"num_words":10,"start":765.825,"end":774.465},{"sentences":[{"text":"So I just mentioned earlier, if my router will work, put me as standard delivered.","start":774.465,"end":780.14996,"sentiment":"neutral","sentiment_score":0.08971770852804184},{"text":"If not, then I expressed.","start":781.17,"end":782.45,"sentiment":"neutral","sentiment_score":-0.009424460306763648},{"text":"So at the moment yeah.","start":782.45,"end":783.91,"sentiment":"neutral","sentiment_score":0.022472201287746428},{"text":"Yeah.","start":784.52997,"end":785.02997,"sentiment":"neutral","sentiment_score":0.06030115485191345},{"text":"Okay.","start":798.585,"end":799.065,"sentiment":"neutral","sentiment_score":0.1024290919303894}],"sentiment":"neutral","sentiment_score":0.058286465911401644,"num_words":27,"start":774.465,"end":799.065},{"sentences":[{"text":"So so you can debit direct from my my main bank account, or do I need to pay, like, you know, separately?","start":799.065,"end":808.13,"sentiment":"neutral","sentiment_score":0.06038046983832663},{"text":"When when I sign up when I sign up with Airtel when I sign up with Airtel, it will there is my card details, so for monthly deduction.","start":817.23004,"end":827.055,"sentiment":"neutral","sentiment_score":0.04170630799074258},{"text":"That's fine.","start":827.755,"end":828.575,"sentiment":"neutral","sentiment_score":0.12686341628432274},{"text":"Sure.","start":845.395,"end":845.895,"sentiment":"neutral","sentiment_score":0.07115837186574936},{"text":"100%.","start":847.395,"end":848.295,"sentiment":"neutral","sentiment_score":0.12909090518951416}],"sentiment":"neutral","sentiment_score":0.05463190870014606,"num_words":54,"start":799.065,"end":848.295},{"sentences":[{"text":"Sure.","start":860.54004,"end":860.94,"sentiment":"neutral","sentiment_score":0.1357124149799347},{"text":"Sure.","start":860.94,"end":861.44,"sentiment":"neutral","sentiment_score":0.09726604074239732},{"text":"Thank you.","start":863.58,"end":864.06,"sentiment":"positive","sentiment_score":0.6369804441928864},{"text":"Thank you.","start":864.06,"end":864.62,"sentiment":"positive","sentiment_score":0.6994261741638184},{"text":"Thank you so much.","start":864.62,"end":865.5,"sentiment":"positive","sentiment_score":0.7071224451065063}],"sentiment":"positive","sentiment_score":0.5734281472861766,"num_words":10,"start":860.54004,"end":865.5},{"sentences":[{"text":"Thank you for your help.","start":865.5,"end":866.64,"sentiment":"positive","sentiment_score":0.733180558681488},{"text":"Bye.","start":867.18,"end":867.68,"sentiment":"neutral","sentiment_score":0.2935759425163269}],"sentiment":"positive","sentiment_score":0.6599131226539612,"num_words":6,"start":865.5,"end":867.68}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Rush?\n\nChannel 1: Yeah. This is Sam. Yeah.\n\nChannel 0: Yeah. I just wanted to know your Internet connection. The it was reported here that you're having Internet connection issue. You are unable\n\nChannel 1: Yes.\n\nChannel 0: to connect.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. May I know what router you're using?\n\nChannel 1: Aussie router. Wi Fi\n\nChannel 0: Yeah.\n\nChannel 1: six.\n\nChannel 0: Sorry. What is it?\n\nChannel 1: A Wi Fi six. Aussie router.\n\nChannel 0: 556 O z\n\nChannel 1: Yeah. A u s I s.\n\nChannel 0: a u s I s.\n\nChannel 1: Yeah. Sorry. A a s u s.\n\nChannel 0: Sorry?\n\nChannel 1: Off salter, a s u s.\n\nChannel 0: A s u s, ASUS.\n\nChannel 1: It's a salter. Yeah.\n\nChannel 0: ASUS router. May I know the make and make and model of it? Is is it just Asus Wi Fi six router? Nothing else indicated?\n\nChannel 1: Yeah. That's all.\n\nChannel 0: Does it set VDSL?\n\nChannel 1: Okay. Sorry.\n\nChannel 0: Does it says VDSL or no?\n\nChannel 1: It's I can see here.\n\nChannel 0: Mhmm.\n\nChannel 1: You can back on the router that wireless AX one eight zero dual band Wi Fi six router. The model is r t x AX five Ford HP.\n\nChannel 0: Sorry. Can I get again, please?\n\nChannel 1: So you mean SSID, you you mean?\n\nChannel 0: No. Like, the model number, like RTAX532\n\nChannel 1: No.\n\nChannel 0: or\n\nChannel 1: No.\n\nChannel 0: RTAX\n\nChannel 1: Yeah.\n\nChannel 0: 3\n\nChannel 1: Yeah.\n\nChannel 0: thousand. Mhmm.\n\nChannel 1: Yeah. No. No. I have a model, that one. RTAX\n\nChannel 0: Hello?\n\nChannel 1: 54HP.\n\nChannel 0: 54HP.\n\nChannel 1: HP. Yeah. HForHotelPForParrot.\n\nChannel 0: Okay. RTAX54HP. Okay. Let me just check the router. Hang on.\n\nIt says here that this router supports PPPoE authentication. So once you enter the username and password, you should be able to establish a connection after a few minutes. Maybe this router is this router brand new or you\n\nChannel 1: No.\n\nChannel 0: have used\n\nChannel 1: Previously\n\nChannel 0: it before?\n\nChannel 1: yeah. Previously, I used it, and it's working it working perfectly fine.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: May I know how did you set it up with your previous provider? Is it are you the one who set it up as well, like this one?\n\nChannel 1: Yes. Yes. So earlier, I had a chat with one of your team member, and I got your instructions throughout the email. If you can check, you you'll find it. And what\n\nChannel 0: Yeah.\n\nChannel 1: I did, as per instruction, I just reset. I hold thirty second and the router was reset. And then I connected with Wi Fi, like, no Internet access to log in the router. Right?\n\nChannel 0: Yeah.\n\nChannel 1: And then\n\nChannel 0: That's\n\nChannel 1: after\n\nChannel 0: correct.\n\nChannel 1: I set up I set up wireless name, everything. And then after I went to the one, w a n, as per and started. So what I did here, basic configuration, one connect connection type is PPOE.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Enable one is yes. Enable n a t, yes. Unable u p n p is yes. That's correct.\n\nChannel 0: Ash, can you skip those one? Because what's important is you enter the username and password correctly, which is we provided via email\n\nChannel 1: Yeah.\n\nChannel 0: as well.\n\nChannel 1: Yeah.\n\nChannel 0: The\n\nChannel 1: Yeah.\n\nChannel 0: one one\n\nChannel 1: So\n\nChannel 0: seven\n\nChannel 1: I\n\nChannel 0: one\n\nChannel 1: have\n\nChannel 0: yeah.\n\nChannel 1: yeah. I have the username. I have one one seven one at\n\nChannel 0: Mhmm.\n\nChannel 1: the right, a I r t e l dot net\n\nChannel 0: Mhmm.\n\nChannel 1: dot a u.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: And then passport is AIR1\n\nChannel 0: Mhmm.\n\nChannel 1: 2301171. I mean, 1171. So\n\nChannel 0: Mhmm. Yeah. That's correct. Capital a. With a capital a.\n\nMhmm.\n\nChannel 1: yeah. So with this all I have set up and applied and taking is completely\n\nChannel 0: And yes.\n\nChannel 1: done.\n\nChannel 0: Mhmm. What does it says after you enter the credentials?\n\nChannel 1: After applying, it says configuration and it's take a few second. And then after I waited for a minute, but it didn't work. And then I just turn up the router for a minute or more.\n\nChannel 0: Does it say error or successful after you enter the credentials?\n\nChannel 1: No. It's this it says nothing error. It was set up. And it was set up. And then after I assume in it, I check it still saying with no Internet access.\n\nAnd then I turn off the router again. And after few minutes, I turn on the router,\n\nChannel 0: Mhmm.\n\nChannel 1: but it's still no Internet access. I don't know why.\n\nChannel 0: Mhmm. Okay. I see. Is it okay if I have just check on your end? Hang on.\n\nYeah. I'll just check the network side. Hello, Roche?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So we did the some checking on our end and configuration. Is it okay if we try now to use the Internet to see if it's working?\n\nChannel 1: Internet. Okay. Let me check.\n\nChannel 0: Yeah. Because I can also see here that you're now online. Unlike before, it's offline. So the Internet should be working fine now.\n\nChannel 1: Yeah. It's working now. Yeah. So the my end, it was everything is okay. Right?\n\nThere's something\n\nChannel 0: Yeah.\n\nChannel 1: wrong from over there.\n\nChannel 0: Yeah. There's just mistake with the configuration of the Internet. I just\n\nChannel 1: Okay.\n\nChannel 0: did some\n\nChannel 1: Yeah.\n\nChannel 0: changes with it.\n\nChannel 1: Okay. So\n\nChannel 0: Is it\n\nChannel 1: one\n\nChannel 0: working\n\nChannel 1: more thing.\n\nChannel 0: now?\n\nChannel 1: Yeah. It's I checked YouTube, and it's\n\nChannel 0: You should\n\nChannel 1: can you search the website if I click? Because YouTube, it's a low Internet I mean, speed also works perfectly. So could you please ask me if any other sites so it will work perfectly for\n\nChannel 0: Mhmm. Can we try Google? Let's just search something.\n\nChannel 1: Okay. Let me check.\n\nChannel 0: Yeah. But it's working perfectly fine with YouTube.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. That means it's working now.\n\nChannel 1: So could you could you please check for me the my Internet speed?\n\nChannel 0: Your Internet speed is 50 Mbps.\n\nChannel 1: Okay. So at the moment, it's the same speed or it's a drop or off?\n\nChannel 0: Sorry?\n\nChannel 1: At this point, now, my Internet speed is same, 50 Mbps or less less than because sometime in the evening, the speed goes down. I don't know if it's true or not.\n\nChannel 0: Yeah. Actually, so for the download speed\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: hello? Can you hear me?\n\nChannel 1: Yeah. I can hear you. Yeah. Your download speed?\n\nChannel 0: Yeah. For the download speed, it should be 50 Mbps, and for the upload speed, it should be 20 Mbps. So if you run a speed test, make sure that only one device is connected because sometimes when there's two or more\n\nChannel 1: Imagine\n\nChannel 0: devices are\n\nChannel 1: being\n\nChannel 0: connected,\n\nChannel 1: able to build\n\nChannel 0: you\n\nChannel 1: an\n\nChannel 0: won't\n\nChannel 1: app with\n\nChannel 0: get\n\nChannel 1: your\n\nChannel 0: the\n\nChannel 1: name\n\nChannel 0: accurate\n\nChannel 1: on it.\n\nChannel 0: speed result.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah. Or try running a speed test that is directly connected with the router, like your laptop using a LAN cable, which is directly\n\nChannel 1: Yes.\n\nChannel 0: connected with the router for you to get the accurate speed result.\n\nChannel 1: Okay.\n\nChannel 0: Because\n\nChannel 1: Yeah.\n\nChannel 0: it really depends on the usage and how many devices connected at the time you run the speed test. It might be slow if there's other devices connected to it and using it.\n\nChannel 1: Yeah.\n\nChannel 0: So,\n\nChannel 1: I\n\nChannel 0: you know,\n\nChannel 1: got\n\nChannel 0: it\n\nChannel 1: your\n\nChannel 0: really\n\nChannel 1: point.\n\nChannel 0: depends.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: one more thing. In the morning, I got a call to send a router. So a router from your end.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So have you placed send a router?\n\nChannel 0: Route. Let me just check your account for a while. Hang on. So upon checking here, you signed up under twelve month contract?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So that's have a free router included. But for us to send the router, you need to settle first the delivery fee.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Yeah. For us to so for the standard postage, it usually takes three to five business days to arrive at the address. If you want, we do also have express, which is which will take one to three business days to\n\nChannel 1: So,\n\nChannel 0: arrive\n\nChannel 1: actually,\n\nChannel 0: at your\n\nChannel 1: at\n\nChannel 0: address.\n\nChannel 1: the moment at the moment, my private router is working, so I don't wanna do express. I'm okay with with standard deliver.\n\nChannel 0: Okay. So you're not going to get the free router then? You'll just stick\n\nChannel 1: No.\n\nChannel 0: with\n\nChannel 1: No.\n\nChannel 0: your yeah.\n\nChannel 1: No. I'm I I would like to get a free router. I mean, a a standard delivery.\n\nChannel 0: Standard? Okay. In case since your own router is working right now for a\n\nChannel 1: Yeah.\n\nChannel 0: mid time.\n\nChannel 1: Yeah. Yeah. Yeah. So I just\n\nChannel 0: Okay\n\nChannel 1: mentioned\n\nChannel 0: then.\n\nChannel 1: earlier,\n\nChannel 0: Mhmm.\n\nChannel 1: if my router will work, put me as standard delivered.\n\nChannel 0: Mhmm. Okay. Yeah.\n\nChannel 1: If not, then I expressed.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: I\n\nChannel 1: at the\n\nChannel 0: remember\n\nChannel 1: moment\n\nChannel 0: that\n\nChannel 1: yeah.\n\nChannel 0: one. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Okay then. So in this case, I'll inform our accounts department to send you the invoice for the standard postage. Then once the payment is set out, we'll then send you the router.\n\nChannel 1: Okay. So\n\nChannel 0: Will update you.\n\nChannel 1: so you can debit direct from my my main bank account, or do I need to pay, like, you know, separately?\n\nChannel 0: Actually, I don't have idea if we have your card on our accounts team, but I'll inform\n\nChannel 1: When\n\nChannel 0: them\n\nChannel 1: when\n\nChannel 0: to\n\nChannel 1: I sign\n\nChannel 0: send\n\nChannel 1: up\n\nChannel 0: you an\n\nChannel 1: when\n\nChannel 0: invoice.\n\nChannel 1: I sign\n\nChannel 0: Yeah.\n\nChannel 1: up with Airtel when I sign up with Airtel, it will there is my card details, so for monthly deduction.\n\nChannel 0: Mhmm.\n\nChannel 1: That's fine.\n\nChannel 0: Mhmm. Okay. I see. I'll ask confirm that one to our accounts department, but if ever they did not save your card credentials, you'll receive an invoice which also has a instruction how to set made the\n\nChannel 1: Sure.\n\nChannel 0: make a payment then if ever.\n\nChannel 1: 100%.\n\nChannel 0: Yeah. Okay. Then I'll inform our accounts department then. Once we receive the payment, I'll send you the tracking details if ever.\n\nChannel 1: Sure. Sure.\n\nChannel 0: On ship. Okay. Thank you,\n\nChannel 1: Thank\n\nChannel 0: Raj.\n\nChannel 1: you. Thank you. Thank\n\nChannel 0: Bye.\n\nChannel 1: you so much.\n\nChannel 0: Have\n\nChannel 1: Thank\n\nChannel 0: a great\n\nChannel 1: you for\n\nChannel 0: day.\n\nChannel 1: your help.\n\nChannel 0: Yeah.\n\nChannel 1: Bye.\n\nChannel 0: You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.020725112408399585}],"sentiment":"neutral","sentiment_score":0.020725112408399585,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.32,"sentiment":"neutral","sentiment_score":0.08060657978057861},{"text":"Good afternoon.","start":2.32,"end":3.06,"sentiment":"neutral","sentiment_score":0.3307690769433975},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.54,"sentiment":"neutral","sentiment_score":0.2374263788972582},{"text":"Am I speaking with Rush?","start":5.7599998,"end":7.22,"sentiment":"neutral","sentiment_score":0.12257186025381088}],"sentiment":"neutral","sentiment_score":0.2011325791478157,"channel":0,"num_words":15,"start":1.8399999,"end":7.22},{"sentences":[{"text":"Yeah.","start":7.9199996,"end":8.32,"sentiment":"neutral","sentiment_score":0.03872733190655708},{"text":"This is Sam.","start":8.32,"end":8.96,"sentiment":"neutral","sentiment_score":0.032927002757787704},{"text":"Yeah.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.015074837021529676}],"sentiment":"neutral","sentiment_score":0.030516635440289975,"channel":1,"num_words":5,"start":7.9199996,"end":9.46},{"sentences":[{"text":"Yeah.","start":10.24,"end":10.559999,"sentiment":"neutral","sentiment_score":-0.008054697886109352},{"text":"I just wanted to know your Internet connection.","start":10.559999,"end":15.795,"sentiment":"neutral","sentiment_score":-0.05646045692265034},{"text":"The it was reported here that you're having Internet connection issue.","start":15.8550005,"end":20.175,"sentiment":"neutral","sentiment_score":-0.16949747435071252},{"text":"You are unable","start":20.175,"end":20.975,"sentiment":"neutral","sentiment_score":-0.19608731071154276}],"sentiment":"neutral","sentiment_score":-0.12662923927216427,"channel":0,"num_words":23,"start":10.24,"end":20.975},{"sentences":[{"text":"Yes.","start":20.875,"end":21.375,"sentiment":"neutral","sentiment_score":-0.0750676766037941}],"sentiment":"neutral","sentiment_score":-0.0750676766037941,"channel":1,"num_words":1,"start":20.875,"end":21.375},{"sentences":[{"text":"to connect.","start":20.975,"end":21.635,"sentiment":"neutral","sentiment_score":-0.07686613127589226}],"sentiment":"neutral","sentiment_score":-0.07686613127589226,"channel":0,"num_words":2,"start":20.975,"end":21.635},{"sentences":[{"text":"Yes.","start":22.314999,"end":22.814999,"sentiment":"neutral","sentiment_score":-0.0045985449105501175}],"sentiment":"neutral","sentiment_score":-0.0045985449105501175,"channel":1,"num_words":1,"start":22.314999,"end":22.814999},{"sentences":[{"text":"Yeah.","start":22.895,"end":23.395,"sentiment":"neutral","sentiment_score":0.00030969083309173584},{"text":"May I know what router you're using?","start":24.095001,"end":26.275,"sentiment":"neutral","sentiment_score":0.0005158927025539535}],"sentiment":"neutral","sentiment_score":0.0004901174688711762,"channel":0,"num_words":8,"start":22.895,"end":26.275},{"sentences":[{"text":"Aussie router.","start":27.449999,"end":28.43,"sentiment":"neutral","sentiment_score":-0.0022751204669475555},{"text":"Wi Fi","start":29.77,"end":30.41,"sentiment":"neutral","sentiment_score":0.0022452357225120068}],"sentiment":"neutral","sentiment_score":-0.000014942372217774391,"channel":1,"num_words":4,"start":27.449999,"end":30.41},{"sentences":[{"text":"Yeah.","start":30.210001,"end":30.710001,"sentiment":"neutral","sentiment_score":0.0035117054358124733}],"sentiment":"neutral","sentiment_score":0.0035117054358124733,"channel":0,"num_words":1,"start":30.210001,"end":30.710001},{"sentences":[{"text":"six.","start":30.41,"end":30.91,"sentiment":"neutral","sentiment_score":-0.0032222396694123745}],"sentiment":"neutral","sentiment_score":-0.0032222396694123745,"channel":1,"num_words":1,"start":30.41,"end":30.91},{"sentences":[{"text":"Sorry.","start":32.77,"end":33.170002,"sentiment":"neutral","sentiment_score":-0.02347283624112606},{"text":"What is it?","start":33.170002,"end":33.99,"sentiment":"neutral","sentiment_score":-0.013336479663848877}],"sentiment":"neutral","sentiment_score":-0.015870568808168173,"channel":0,"num_words":4,"start":32.77,"end":33.99},{"sentences":[{"text":"A Wi Fi six.","start":34.73,"end":35.71,"sentiment":"neutral","sentiment_score":-0.002712059416808188},{"text":"Aussie router.","start":35.77,"end":36.83,"sentiment":"neutral","sentiment_score":0.004497654270380735}],"sentiment":"neutral","sentiment_score":-0.0003088215210785468,"channel":1,"num_words":6,"start":34.73,"end":36.83},{"sentences":[{"text":"556 O z","start":38.655003,"end":40.515,"sentiment":"neutral","sentiment_score":0.0058409056315819425}],"sentiment":"neutral","sentiment_score":0.0058409056315819425,"channel":0,"num_words":3,"start":38.655003,"end":40.515},{"sentences":[{"text":"Yeah.","start":41.225002,"end":41.725002,"sentiment":"neutral","sentiment_score":0.0068996259942650795},{"text":"A u s I s.","start":41.945,"end":43.165,"sentiment":"neutral","sentiment_score":0.0012484483420848846}],"sentiment":"neutral","sentiment_score":0.0021903112841149173,"channel":1,"num_words":6,"start":41.225002,"end":43.165},{"sentences":[{"text":"a u s I s.","start":46.415,"end":48.195,"sentiment":"neutral","sentiment_score":-0.003024011105298996}],"sentiment":"neutral","sentiment_score":-0.003024011105298996,"channel":0,"num_words":5,"start":46.415,"end":48.195},{"sentences":[{"text":"Yeah.","start":49.065002,"end":49.565002,"sentiment":"neutral","sentiment_score":-0.004835992120206356},{"text":"Sorry.","start":50.345,"end":50.845,"sentiment":"neutral","sentiment_score":-0.020287100225687027},{"text":"A a s u s.","start":50.985,"end":52.365,"sentiment":"neutral","sentiment_score":-0.012617911398410796}],"sentiment":"neutral","sentiment_score":-0.012601807048278195,"channel":1,"num_words":7,"start":49.065002,"end":52.365},{"sentences":[{"text":"Sorry?","start":54.57,"end":55.07,"sentiment":"neutral","sentiment_score":-0.01412138994783163}],"sentiment":"neutral","sentiment_score":-0.01412138994783163,"channel":0,"num_words":1,"start":54.57,"end":55.07},{"sentences":[{"text":"Off salter, a s u s.","start":56.23,"end":58.41,"sentiment":"neutral","sentiment_score":-0.011848721342782179}],"sentiment":"neutral","sentiment_score":-0.011848721342782179,"channel":1,"num_words":6,"start":56.23,"end":58.41},{"sentences":[{"text":"A s u s, ASUS.","start":61.69,"end":63.149998,"sentiment":"neutral","sentiment_score":-0.0020474067889153956}],"sentiment":"neutral","sentiment_score":-0.0020474067889153956,"channel":0,"num_words":5,"start":61.69,"end":63.149998},{"sentences":[{"text":"It's a salter.","start":64.15,"end":64.95,"sentiment":"neutral","sentiment_score":-0.008278611116111279},{"text":"Yeah.","start":64.95,"end":65.415,"sentiment":"neutral","sentiment_score":0.0103512704372406}],"sentiment":"neutral","sentiment_score":-0.0036211407277733088,"channel":1,"num_words":4,"start":64.15,"end":65.415},{"sentences":[{"text":"ASUS router.","start":66.409996,"end":67.39,"sentiment":"neutral","sentiment_score":0.010903553571552038},{"text":"May I know the make and make and model of it?","start":69.985,"end":73.205,"sentiment":"neutral","sentiment_score":0.00788561466403983},{"text":"Is is it just Asus Wi Fi six router?","start":73.425,"end":76.305,"sentiment":"neutral","sentiment_score":-0.0026678985191716086},{"text":"Nothing else indicated?","start":76.305,"end":77.365,"sentiment":"neutral","sentiment_score":-0.027753624444206555}],"sentiment":"neutral","sentiment_score":0.0000510763376951219,"channel":0,"num_words":25,"start":66.409996,"end":77.365},{"sentences":[{"text":"Yeah.","start":78.42,"end":78.9,"sentiment":"neutral","sentiment_score":-0.013777298852801325},{"text":"That's all.","start":78.9,"end":79.64,"sentiment":"neutral","sentiment_score":-0.015998207964003086}],"sentiment":"neutral","sentiment_score":-0.015257904926935831,"channel":1,"num_words":3,"start":78.42,"end":79.64},{"sentences":[{"text":"Does it set VDSL?","start":82.32,"end":83.7,"sentiment":"neutral","sentiment_score":-0.017225683433935046}],"sentiment":"neutral","sentiment_score":-0.017225683433935046,"channel":0,"num_words":4,"start":82.32,"end":83.7},{"sentences":[{"text":"Okay.","start":85.78,"end":86.28,"sentiment":"neutral","sentiment_score":-0.024924151599407196},{"text":"Sorry.","start":86.34,"end":86.84,"sentiment":"neutral","sentiment_score":-0.05877654254436493}],"sentiment":"neutral","sentiment_score":-0.04185034707188606,"channel":1,"num_words":2,"start":85.78,"end":86.84},{"sentences":[{"text":"Does it says VDSL or no?","start":87.84,"end":90.74,"sentiment":"neutral","sentiment_score":-0.06103967192272345}],"sentiment":"neutral","sentiment_score":-0.06103967192272345,"channel":0,"num_words":6,"start":87.84,"end":90.74},{"sentences":[{"text":"It's I can see here.","start":105.96,"end":109.5,"sentiment":"neutral","sentiment_score":-0.021195392310619354}],"sentiment":"neutral","sentiment_score":-0.021195392310619354,"channel":1,"num_words":5,"start":105.96,"end":109.5},{"sentences":[{"text":"Mhmm.","start":111.025,"end":111.42,"sentiment":"neutral","sentiment_score":0.012650671415030956}],"sentiment":"neutral","sentiment_score":0.012650671415030956,"channel":0,"num_words":1,"start":111.025,"end":111.42},{"sentences":[{"text":"You can back on the router that wireless AX one eight zero dual band Wi Fi six router.","start":111.4,"end":121.335,"sentiment":"neutral","sentiment_score":0.02397187871651517},{"text":"The model is r t x AX five Ford 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They check his internet speed and suggest checking if he is still having internet access issues. The agent also offers a free router for standard delivery and reminds Rush to sign up and pay the delivery fee. The call ends with the agent offering a free router for standard delivery and reminding Rush to pay the delivery fee."},"intents":{"segments":[{"text":"So May I know how did you set it up with your previous provider? Is it are you the one who set it up as well, like this one? Yes. Yes.","start_word":297,"end_word":327,"intents":[{"intent":"Set up devices","confidence_score":0.000051999872}]},{"text":"And then after I assume in it, I check it still saying with no Internet access. And then I turn off the router again. And after few minutes, I turn on the router, Mhmm. but it's still no Internet access. I don't know why.","start_word":637,"end_word":680,"intents":[{"intent":"Fix internet access issue","confidence_score":0.0037599157}]},{"text":"Your Internet speed is 50 Mbps. Okay.","start_word":904,"end_word":910,"intents":[{"intent":"Check internet speed","confidence_score":0.2810986}]},{"text":"I'm I I would like to get a free router. I mean, a a standard delivery. Standard? Okay.","start_word":1301,"end_word":1318,"intents":[{"intent":"Order router","confidence_score":0.0896819}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Rush? Yeah. This is Sam. Yeah. Yeah. I just wanted to know your Internet connection. The it was reported here that you're having Internet connection issue. You are unable Yes. to connect. Yes. Yeah. May I know what router you're using? Aussie router. Wi Fi Yeah. six. Sorry. What is it? A Wi Fi six. Aussie router. 556 O z Yeah. A u s I s. a u s I s. Yeah. Sorry. A a s u s. Sorry? Off salter, a s u s. A s u s, ASUS. It's a salter. Yeah. ASUS router. May I know the make and make and model of it? Is is it just Asus Wi Fi six router? Nothing else indicated? Yeah. That's all. Does it set VDSL? Okay. Sorry. Does it says VDSL or no? It's I can see here. Mhmm. You can back on the router that wireless AX one eight zero dual band Wi Fi six router. The model is r t x AX five Ford HP. Sorry. Can I get again, please? So you mean SSID, you you mean? No. Like, the model number, like RTAX532 No. or No. RTAX Yeah. 3 Yeah. thousand. Mhmm. Yeah. No. No. I have a model, that one. RTAX Hello? 54HP. 54HP. HP. Yeah. HForHotelPForParrot. Okay. RTAX54HP. Okay. Let me just check the router. Hang on. It says here that this router supports PPPoE authentication. So once you enter the username and password, you should be able to establish a connection after a few minutes. Maybe this router is this router brand new or you No. have used Previously it before? yeah.","start_word":0,"end_word":284,"sentiment":"neutral","sentiment_score":-0.004800888709723949},{"text":"Previously, I used it, and it's working it working perfectly fine.","start_word":285,"end_word":295,"sentiment":"positive","sentiment_score":0.5856731534004211},{"text":"Mhmm. So May I know how did you set it up with your previous provider? Is it are you the one who set it up as well, like this one? Yes. Yes. So earlier, I had a chat with one of your team member, and I got your instructions throughout the email. If you can check, you you'll find it. And what Yeah. I did, as per instruction, I just reset. I hold thirty second and the router was reset. And then I connected with Wi Fi, like, no Internet access to log in the router. Right? Yeah. And then That's after correct. I set up I set up wireless name, everything. And then after I went to the one, w a n, as per and started. So what I did here, basic configuration, one connect connection type is PPOE. Yeah. That's correct. Enable one is yes. Enable n a t, yes. Unable u p n p is yes. That's correct. Ash, can you skip those one? Because what's important is you enter the username and password correctly, which is we provided via email Yeah. as well. Yeah. The Yeah. one one So seven I one have yeah. yeah. I have the username. I have one one seven one at Mhmm. the right, a I r t e l dot net Mhmm. dot a u. Yeah. That's correct. And then passport is AIR1 Mhmm. 2301171. I mean, 1171. So Mhmm. Yeah. That's correct. Capital a. With a capital a. Mhmm. yeah. So with this all I have set up and applied and taking is completely And yes. done. Mhmm. What does it says after you enter the credentials? After applying, it says configuration and it's take a few second. And then after I waited for a minute, but it didn't work. And then I just turn up the router for a minute or more. Does it say error or successful after you enter the credentials? No. It's this it says nothing error. It was set up. And it was set up. And then after I assume in it, I check it still saying with no Internet access. And then I turn off the router again. And after few minutes, I turn on the router, Mhmm.","start_word":296,"end_word":670,"sentiment":"neutral","sentiment_score":-0.006339399973551432},{"text":"but it's still no Internet access. I don't know why.","start_word":671,"end_word":680,"sentiment":"negative","sentiment_score":-0.3857383131980896},{"text":"Mhmm. Okay. I see. Is it okay if I have just check on your end? Hang on. Yeah. I'll just check the network side. Hello, Roche? Yes. Yes.","start_word":681,"end_word":708,"sentiment":"neutral","sentiment_score":0.025912195444107056},{"text":"Thank you for waiting.","start_word":709,"end_word":712,"sentiment":"positive","sentiment_score":0.4845859706401825},{"text":"So we did the some checking on our end and configuration. Is it okay if we try now to use the Internet to see if it's working? Internet. Okay. Let me check. Yeah. Because I can also see here that you're now online. Unlike before, it's offline. So the Internet should be working fine now. Yeah. It's working now. Yeah. So the my end, it was everything is okay. Right? There's something Yeah. wrong from over there. Yeah. There's just mistake with the configuration of the Internet. I just Okay. did some Yeah. changes with it. Okay. So Is it one working more thing. now? Yeah. It's I checked YouTube, and it's You should can you search the website if I click? Because YouTube, it's a low Internet I mean, speed also works perfectly. So could you please ask me if any other sites so it will work perfectly for Mhmm. Can we try Google? Let's just search something. Okay. Let me check. Yeah. But it's working perfectly fine with YouTube. Yes. Yeah.","start_word":713,"end_word":885,"sentiment":"neutral","sentiment_score":0.0884949266910553},{"text":"That means it's working now.","start_word":886,"end_word":890,"sentiment":"positive","sentiment_score":0.352620393037796},{"text":"So could you could you please check for me the my Internet speed? Your Internet speed is 50 Mbps. Okay. So at the moment, it's the same speed or it's a drop or off? Sorry? At this point, now, my Internet speed is same, 50 Mbps or less less than because sometime in the evening, the speed goes down.","start_word":891,"end_word":949,"sentiment":"neutral","sentiment_score":-0.12003765722452583},{"text":"I don't know if it's true or not.","start_word":950,"end_word":957,"sentiment":"negative","sentiment_score":-0.3847168684005738},{"text":"Yeah. Actually, so for the download speed Mhmm. Yep. hello? Can you hear me? Yeah. I can hear you. Yeah. Your download speed? Yeah. For the download speed, it should be 50 Mbps, and for the upload speed, it should be 20 Mbps. So if you run a speed test, make sure that only one device is connected because sometimes when there's two or more Imagine devices are being connected, able to build you an won't app with get your the name accurate on it. speed result. Okay. Okay. Yeah. Or try running a speed test that is directly connected with the router, like your laptop using a LAN cable, which is directly Yes. connected with the router for you to get the accurate speed result. Okay. Because Yeah. it really depends on the usage and how many devices connected at the time you run the speed test. It might be slow if there's other devices connected to it and using it. Yeah. So, I you know, got it your really point. depends. So Mhmm. one more thing. In the morning, I got a call to send a router. So a router from your end. Mhmm. Yeah. So have you placed send a router? Route. Let me just check your account for a while. Hang on. So upon checking here, you signed up under twelve month contract? Yes. Yeah. So that's have a free router included. But for us to send the router, you need to settle first the delivery fee. Yeah. Yep. Yeah. For us to so for the standard postage, it usually takes three to five business days to arrive at the address. If you want, we do also have express, which is which will take one to three business days to So, arrive actually, at your at address. the moment at the moment, my private router is working, so I don't wanna do express. I'm okay with with standard deliver. Okay. So you're not going to get the free router then? You'll just stick No. with No. your yeah. No. I'm I I would like to get a free router. I mean, a a standard delivery. Standard? Okay. In case since your own router is working right now for a Yeah. mid time. Yeah. Yeah. Yeah. So I just Okay mentioned then. earlier, Mhmm. if my router will work, put me as standard delivered. Mhmm. Okay. Yeah. If not, then I expressed. Yeah. So I at the remember moment that yeah. one. Mhmm. Yeah. Yeah. Okay then. So in this case, I'll inform our accounts department to send you the invoice for the standard postage. Then once the payment is set out, we'll then send you the router. Okay. So Will update you. so you can debit direct from my my main bank account, or do I need to pay, like, you know, separately? Actually, I don't have idea if we have your card on our accounts team, but I'll inform When them when to I sign send up you an when invoice. I sign Yeah. up with Airtel when I sign up with Airtel, it will there is my card details, so for monthly deduction. Mhmm. That's fine. Mhmm. Okay. I see. I'll ask confirm that one to our accounts department, but if ever they did not save your card credentials, you'll receive an invoice which also has a instruction how to set made the Sure. make a payment then if ever. 100%. Yeah. Okay. Then I'll inform our accounts department then. Once we receive the payment, I'll send you the tracking details if ever. Sure. Sure. On ship. Okay.","start_word":958,"end_word":1561,"sentiment":"neutral","sentiment_score":0.040078735028375057},{"text":"Thank you, Thank Raj. you. Thank you. Thank Bye. you so much. Have Thank a great you for day. your help.","start_word":1562,"end_word":1582,"sentiment":"positive","sentiment_score":0.6799634695053101},{"text":"Yeah. Bye.","start_word":1583,"end_word":1584,"sentiment":"neutral","sentiment_score":0.29941755533218384},{"text":"You're welcome.","start_word":1585,"end_word":1586,"sentiment":"positive","sentiment_score":0.5626243948936462},{"text":"Bye.","start_word":1587,"end_word":1587,"sentiment":"neutral","sentiment_score":0.3113831877708435}],"average":{"sentiment":"neutral","sentiment_score":0.032094387227234525}}}}