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Lorraine asks if June 9 has received the second email and June 9 requests a callback. Lorraine agrees to call June 9 again when she has more time."},"intents":{"segments":[{"text":"So I'm currently checking now the picture. Yeah.","start_word":38,"end_word":45,"intents":[{"intent":"Check picture","confidence_score":0.086688034}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Yes. Hello? Hello. This Yeah. is Lorraine from Airtel tech support. Yeah. Am Yeah. I speaking with June 9? Yeah. Yeah. Yeah. Please go on. Okay. Have you received the email? The second email? Yes. So I'm currently checking now the picture. Yeah. Is Sure. it okay if I give you a callback again? Sorry. Yes, sir. Yes, sir. Okay. Hang on.","start_word":0,"end_word":64,"sentiment":"neutral","sentiment_score":0.0823417529463768}],"average":{"sentiment":"neutral","sentiment_score":0.08234175351949838}}}}