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Hopefully, this isn't too hard an inquiry for you. We have a mutual client. We have a ATPA sorry. No. ATC on file, an authority to collect. Can I give you the client's account number to begin with? Fantastic. It is 108389 three four nine. Yeah. Yep. Should be under the name of Benjamin Parker. Mhmm. Absolutely. It is Oakview Financial. Absolutely. It is 513068. Alright. With this one here, I just wanna confirm. Now this client has an employer super with ExxonMobil super with Plum. Can you just confirm? Obviously, he's got some insurances within the super fund there. They are quite good cover. With this one here, because it's an employer super, I know part of what he the benefits are is he gets discounted administration fees. But are you able to check, is the employer making any additional contributions over and above the normal SDC to cover the insurances? Sorry. Yeah. Yeah. I just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account? Yeah. Yeah. It is paid by the employer? Okay. Is the employer making additional contributions over and above the normal SGC to cover it, or is the premiums coming out of the SGC rate pay paid? Yeah. Yep. Okay. No. That's okay. That's okay. So just to clarify, the employer is paying for the insurance premium. The premiums are not being deducted out of the client's account out of the contributions that have been deposited. Is that right? Okay. It's counted towards the concessional contributions. Beautiful. Can you confirm the total contributions counted for the last financial year for me? Are you able to tell me that? Thank you. Yeah. Perfect. Thank you. Mhmm. Sorry. $22,018. And what was the last one? 21¢? Yep. Perfect. And for this financial year, are you able to confirm what the total concessional contributions are? Yep. Yep. And 7¢. Perfect. Thank you so much for that. Are you able to send us an updated statement or an updated rundown for the account at all? Yeah. Yeah. The one on the t on the ATP would be perfect. It should be info@oakvfinancial.com.au. Sure. It's oakviewfinancial. So oakviewfinancial. Yep. And then .com.au. Yeah. Yep. Sure. It's Dana, spelled d a n a. Oh, wonderful. And will the account rundown also have, like, the transaction listing showing the transactions going in and out, like contributions happening over the last couple of months, or is that a separate report? Okay. Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out? Like a transaction report? Okay. No. That's okay. The annual statement wouldn't would only come out kind of end of financial year, wouldn't it? Yep. Are you able to generate the last financial year, the last annual statement just to send that to me? Is that possible? Yep. Yep. Perfect. Thank you so much, Jason. I really appreciate your help today. No worries. You have a wonderful afternoon oh, a wonderful day. I'm so sorry. I'm ahead of myself. Have a great day. Thank you. 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Jason. This is Dana from OQ Financial. How are you today? I'm very well. Thank you.\n\nIt's halfway through the week. I'm hope hopefully, you're having a good one. All good. Hopefully, this isn't too hard an inquiry for you. We have a mutual client.\n\nWe have a ATPA sorry. No. ATC on file, an authority to collect. Can I give you the client's account number to begin with? Fantastic.\n\nIt is 108389 three four nine. Yeah. Yep. Should be under the name of Benjamin Parker. Mhmm.\n\nAbsolutely. It is Oakview Financial. Absolutely. It is 513068. Alright.\n\nWith this one here, I just wanna confirm. Now this client has an employer super with ExxonMobil super with Plum. Can you just confirm? Obviously, he's got some insurances within the super fund there. They are quite good cover.\n\nWith this one here, because it's an employer super, I know part of what he the benefits are is he gets discounted administration fees. But are you able to check, is the employer making any additional contributions over and above the normal SDC to cover the insurances? Sorry. Yeah. Yeah.\n\nI just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account? Yeah. Yeah. It is paid by the employer? Okay.\n\nIs the employer making additional contributions over and above the normal SGC to cover it, or is the premiums coming out of the SGC rate pay paid? Yeah. Yep. Okay. No.\n\nThat's okay. That's okay. So just to clarify, the employer is paying for the insurance premium. The premiums are not being deducted out of the client's account out of the contributions that have been deposited. Is that right?\n\nOkay. It's counted towards the concessional contributions. Beautiful. Can you confirm the total contributions counted for the last financial year for me? Are you able to tell me that?\n\nThank you. Yeah. Perfect. Thank you. Mhmm.\n\nSorry. $22,018. And what was the last one? 21¢? Yep.\n\nPerfect. And for this financial year, are you able to confirm what the total concessional contributions are? Yep. Yep. And 7¢.\n\nPerfect. Thank you so much for that. Are you able to send us an updated statement or an updated rundown for the account at all? Yeah. Yeah.\n\nThe one on the t on the ATP would be perfect. It should be info@oakvfinancial.com.au. Sure. It's oakviewfinancial. So oakviewfinancial.\n\nYep. And then .com.au. Yeah. Yep. Sure.\n\nIt's Dana, spelled d a n a. Oh, wonderful. And will the account rundown also have, like, the transaction listing showing the transactions going in and out, like contributions happening over the last couple of months, or is that a separate report? Okay. Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out?\n\nLike a transaction report? Okay. No. That's okay. The annual statement wouldn't would only come out kind of end of financial year, wouldn't it?\n\nYep. Are you able to generate the last financial year, the last annual statement just to send that to me? Is that possible? Yep. Yep.\n\nPerfect. Thank you so much, Jason. I really appreciate your help today. No worries. You have a wonderful afternoon oh, a wonderful day.\n\nI'm so sorry. I'm ahead of myself. Have a great day. Thank you. See you later.","paragraphs":[{"sentences":[{"text":"Hi, Jason.","start":260.64502,"end":261.285,"sentiment":"neutral","sentiment_score":0.1387426108121872},{"text":"This is Dana from OQ Financial.","start":261.285,"end":262.98502,"sentiment":"neutral","sentiment_score":0.16023665914932886},{"text":"How are you today?","start":263.045,"end":264.025,"sentiment":"neutral","sentiment_score":0.18994774669408798},{"text":"I'm very well.","start":266.42,"end":267.22,"sentiment":"positive","sentiment_score":0.4588428835074107},{"text":"Thank you.","start":267.22,"end":267.62,"sentiment":"positive","sentiment_score":0.6079327762126923}],"sentiment":"neutral","sentiment_score":0.2700641391908421,"num_words":17,"start":260.64502,"end":267.62},{"sentences":[{"text":"It's halfway through the week.","start":267.62,"end":268.58002,"sentiment":"positive","sentiment_score":0.4303950548171997},{"text":"I'm hope hopefully, you're having a good one.","start":268.58002,"end":270.68,"sentiment":"positive","sentiment_score":0.5518291965126991},{"text":"All good.","start":273.38,"end":273.86002,"sentiment":"positive","sentiment_score":0.40490834414958954},{"text":"Hopefully, this isn't too hard an inquiry for you.","start":273.86002,"end":275.94,"sentiment":"neutral","sentiment_score":0.22823915547794765},{"text":"We have a mutual client.","start":275.94,"end":277.06,"sentiment":"neutral","sentiment_score":0.16835480332374572}],"sentiment":"positive","sentiment_score":0.35421903277265615,"num_words":29,"start":267.62,"end":277.06},{"sentences":[{"text":"We have a ATPA sorry.","start":277.06,"end":278.58002,"sentiment":"neutral","sentiment_score":-0.039558667689561844},{"text":"No.","start":278.58002,"end":278.9,"sentiment":"neutral","sentiment_score":-0.08413980156183243},{"text":"ATC on file, an authority to collect.","start":278.9,"end":281.355,"sentiment":"neutral","sentiment_score":-0.06415672174521855},{"text":"Can I give you the client's account number to begin with?","start":281.515,"end":284.015,"sentiment":"neutral","sentiment_score":-0.001229888251559301},{"text":"Fantastic.","start":285.755,"end":286.255,"sentiment":"positive","sentiment_score":0.5893604159355164}],"sentiment":"neutral","sentiment_score":-0.006207941882312298,"num_words":25,"start":277.06,"end":286.255},{"sentences":[{"text":"It is 108389 three four nine.","start":286.475,"end":292.095,"sentiment":"neutral","sentiment_score":0.11648960628857215},{"text":"Yeah.","start":292.315,"end":292.815,"sentiment":"neutral","sentiment_score":0.03670165687799454},{"text":"Yep.","start":294.39502,"end":294.89502,"sentiment":"neutral","sentiment_score":0.0556306354701519},{"text":"Should be under the name of Benjamin Parker.","start":295.915,"end":298.07,"sentiment":"neutral","sentiment_score":0.03534330939874053},{"text":"Mhmm.","start":300.61002,"end":301.11002,"sentiment":"neutral","sentiment_score":0.024036042392253876}],"sentiment":"neutral","sentiment_score":0.06459132045069162,"num_words":17,"start":286.475,"end":301.11002},{"sentences":[{"text":"Absolutely.","start":303.09,"end":303.59,"sentiment":"neutral","sentiment_score":0.10592641681432724},{"text":"It is Oakview Financial.","start":303.81,"end":305.11002,"sentiment":"neutral","sentiment_score":0.058651793748140335},{"text":"Absolutely.","start":313.305,"end":313.805,"sentiment":"neutral","sentiment_score":0.08155221492052078},{"text":"It is 513068.","start":314.025,"end":316.36502,"sentiment":"neutral","sentiment_score":0.03758746261397997},{"text":"Alright.","start":318.825,"end":319.325,"sentiment":"neutral","sentiment_score":0.29161882400512695}],"sentiment":"neutral","sentiment_score":0.08264670185744763,"num_words":10,"start":303.09,"end":319.325},{"sentences":[{"text":"With this one here, I just wanna confirm.","start":320.505,"end":322.105,"sentiment":"neutral","sentiment_score":0.06103828176856041},{"text":"Now this client has an employer super with ExxonMobil super with Plum.","start":322.105,"end":327.37,"sentiment":"neutral","sentiment_score":0.08168010941396157},{"text":"Can you just confirm?","start":327.75,"end":328.71,"sentiment":"neutral","sentiment_score":0.04190422315150499},{"text":"Obviously, he's got some insurances within the super fund there.","start":328.71,"end":332.15,"sentiment":"neutral","sentiment_score":0.1196924589574337},{"text":"They are quite good cover.","start":332.15,"end":333.85,"sentiment":"positive","sentiment_score":0.3535620927810669}],"sentiment":"neutral","sentiment_score":0.11796973110773624,"num_words":39,"start":320.505,"end":333.85},{"sentences":[{"text":"With this one here, because it's an employer super, I know part of what he the benefits are is he gets discounted administration fees.","start":334.985,"end":341.545,"sentiment":"neutral","sentiment_score":0.03355510253459215},{"text":"But are you able to check, is the employer making any additional contributions over and above the normal SDC to cover the insurances?","start":341.545,"end":351.25,"sentiment":"neutral","sentiment_score":-0.05788456859148067},{"text":"Sorry.","start":351.38998,"end":351.88998,"sentiment":"neutral","sentiment_score":-0.06110144779086113},{"text":"Yeah.","start":355.55,"end":355.95,"sentiment":"neutral","sentiment_score":-0.011488843709230425},{"text":"Yeah.","start":355.95,"end":356.35,"sentiment":"neutral","sentiment_score":-0.006189204752445221}],"sentiment":"neutral","sentiment_score":-0.012096042260527611,"num_words":50,"start":334.985,"end":356.35},{"sentences":[{"text":"I just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account?","start":356.35,"end":364.32498,"sentiment":"neutral","sentiment_score":-0.01517623357474804},{"text":"Yeah.","start":369.985,"end":370.485,"sentiment":"neutral","sentiment_score":0.0005402173846960068},{"text":"Yeah.","start":370.54498,"end":371.04498,"sentiment":"neutral","sentiment_score":0.033716216683387756},{"text":"It is paid by the employer?","start":384.47998,"end":385.86,"sentiment":"neutral","sentiment_score":0.009359663662811121},{"text":"Okay.","start":386.08,"end":386.58,"sentiment":"neutral","sentiment_score":0.016885943710803986}],"sentiment":"neutral","sentiment_score":-0.008003102341557251,"num_words":34,"start":356.35,"end":386.58},{"sentences":[{"text":"Is the employer making additional contributions over and above the normal SGC to cover it, or is the premiums coming out of the SGC rate pay paid?","start":387.12,"end":396.115,"sentiment":"neutral","sentiment_score":-0.020391216432606732},{"text":"Yeah.","start":401.135,"end":401.52,"sentiment":"neutral","sentiment_score":-0.023857956752181053},{"text":"Yep.","start":408.16,"end":408.66,"sentiment":"neutral","sentiment_score":0.1558656394481659},{"text":"Okay.","start":417.03998,"end":417.495,"sentiment":"neutral","sentiment_score":-0.05873459577560425},{"text":"No.","start":423.01498,"end":423.335,"sentiment":"neutral","sentiment_score":-0.07083742320537567}],"sentiment":"neutral","sentiment_score":-0.017681521934366996,"num_words":31,"start":387.12,"end":423.335},{"sentences":[{"text":"That's okay.","start":423.335,"end":424.155,"sentiment":"neutral","sentiment_score":-0.031277977861464024},{"text":"That's okay.","start":425.655,"end":426.29498,"sentiment":"neutral","sentiment_score":0.1096058115363121},{"text":"So just to clarify, the employer is paying for the insurance premium.","start":426.29498,"end":429.995,"sentiment":"neutral","sentiment_score":0.024089048616588116},{"text":"The premiums are not being deducted out of the client's account out of the contributions that have been deposited.","start":430.215,"end":434.91,"sentiment":"neutral","sentiment_score":0.009909357109695281},{"text":"Is that right?","start":434.97,"end":435.79,"sentiment":"neutral","sentiment_score":0.04700619106491407}],"sentiment":"neutral","sentiment_score":0.020395279184939635,"num_words":38,"start":423.335,"end":435.79},{"sentences":[{"text":"Okay.","start":444.65,"end":445.15,"sentiment":"neutral","sentiment_score":0.09045593440532684},{"text":"It's counted towards the concessional contributions.","start":445.44498,"end":447.38498,"sentiment":"neutral","sentiment_score":0.09919870644807816},{"text":"Beautiful.","start":447.60498,"end":448.005,"sentiment":"positive","sentiment_score":0.5031687021255493},{"text":"Can you confirm the total contributions counted for the last financial year for me?","start":448.005,"end":453.525,"sentiment":"neutral","sentiment_score":0.20925161242485046},{"text":"Are you able to tell me that?","start":453.525,"end":455.065,"sentiment":"neutral","sentiment_score":0.06612981536558696}],"sentiment":"neutral","sentiment_score":0.15797407436987448,"num_words":29,"start":444.65,"end":455.065},{"sentences":[{"text":"Thank you.","start":460.245,"end":460.86,"sentiment":"neutral","sentiment_score":0.1869065910577774},{"text":"Yeah.","start":460.86,"end":460.97998,"sentiment":"neutral","sentiment_score":0.18839699029922485},{"text":"Perfect.","start":460.97998,"end":461.1,"sentiment":"positive","sentiment_score":0.41246938705444336},{"text":"Thank you.","start":461.1,"end":461.72,"sentiment":"positive","sentiment_score":0.37622135877609253},{"text":"Mhmm.","start":475.62,"end":476.085,"sentiment":"neutral","sentiment_score":0.03794575855135918}],"sentiment":"neutral","sentiment_score":0.2521525765103953,"num_words":7,"start":460.245,"end":476.085},{"sentences":[{"text":"Sorry.","start":478.965,"end":479.285,"sentiment":"neutral","sentiment_score":-0.00918523594737053},{"text":"$22,018.","start":479.285,"end":480.965,"sentiment":"neutral","sentiment_score":-0.004419430624693632},{"text":"And what was the last one?","start":480.965,"end":482.005,"sentiment":"neutral","sentiment_score":-0.003785322575519482},{"text":"21¢?","start":482.005,"end":482.985},{"text":"Yep.","start":484.88498,"end":485.285,"sentiment":"neutral","sentiment_score":0.14045238494873047}],"sentiment":"neutral","sentiment_score":0.011570642547061047,"num_words":10,"start":478.965,"end":485.285},{"sentences":[{"text":"Perfect.","start":485.285,"end":485.76498,"sentiment":"neutral","sentiment_score":0.06520712375640869},{"text":"And for this financial year, are you able to confirm what the total concessional contributions are?","start":485.76498,"end":490.745,"sentiment":"neutral","sentiment_score":0.05711105733644217},{"text":"Yep.","start":494.75,"end":495.25,"sentiment":"neutral","sentiment_score":0.03890647739171982},{"text":"Yep.","start":500.43,"end":500.93,"sentiment":"neutral","sentiment_score":0.01481420174241066},{"text":"And 7¢.","start":502.27,"end":503.385,"sentiment":"neutral","sentiment_score":0.04352100193500519}],"sentiment":"neutral","sentiment_score":0.053811286110430956,"num_words":21,"start":485.285,"end":503.385},{"sentences":[{"text":"Perfect.","start":503.545,"end":503.86502,"sentiment":"positive","sentiment_score":0.47451022267341614},{"text":"Thank you so much for that.","start":503.86502,"end":505.225,"sentiment":"neutral","sentiment_score":0.32947272559007007},{"text":"Are you able to send us an updated statement or an updated rundown for the account at all?","start":505.225,"end":511.165,"sentiment":"neutral","sentiment_score":0.11339962172011535},{"text":"Yeah.","start":515.78503,"end":516.28503,"sentiment":"neutral","sentiment_score":0.02856510318815708},{"text":"Yeah.","start":517.35,"end":517.58997,"sentiment":"neutral","sentiment_score":0.09440817683935164}],"sentiment":"neutral","sentiment_score":0.1709449276742008,"num_words":27,"start":503.545,"end":517.58997},{"sentences":[{"text":"The one on the t on the ATP would be perfect.","start":517.58997,"end":520.47,"sentiment":"neutral","sentiment_score":0.11255612088875337},{"text":"It should be info@oakvfinancial.com.au.","start":520.47,"end":524.08997,"sentiment":"neutral","sentiment_score":0.062320965342223644},{"text":"Sure.","start":530.645,"end":530.965,"sentiment":"neutral","sentiment_score":0.02572387270629406},{"text":"It's oakviewfinancial.","start":530.965,"end":532.245,"sentiment":"neutral","sentiment_score":0.0431417990475893},{"text":"So oakviewfinancial.","start":532.245,"end":536.025,"sentiment":"neutral","sentiment_score":0.03380328603088856}],"sentiment":"neutral","sentiment_score":0.08335076170042158,"num_words":20,"start":517.58997,"end":536.025},{"sentences":[{"text":"Yep.","start":536.805,"end":537.305,"sentiment":"neutral","sentiment_score":0.0383891835808754},{"text":"And then .com.au.","start":537.765,"end":539.625,"sentiment":"neutral","sentiment_score":0.010772085438172022},{"text":"Yeah.","start":541.525,"end":542.025,"sentiment":"neutral","sentiment_score":0.015360867604613304},{"text":"Yep.","start":544.13,"end":544.63,"sentiment":"neutral","sentiment_score":0.09535467624664308},{"text":"Sure.","start":546.37,"end":546.61,"sentiment":"neutral","sentiment_score":0.04620695859193802}],"sentiment":"neutral","sentiment_score":0.03251827747694084,"num_words":7,"start":536.805,"end":546.61},{"sentences":[{"text":"It's Dana, spelled d a n a.","start":546.61,"end":548.79,"sentiment":"neutral","sentiment_score":0.04579733684659004},{"text":"Oh, wonderful.","start":556.05505,"end":557.09503,"sentiment":"positive","sentiment_score":0.3991192728281021},{"text":"And will the account rundown also have, like, the transaction listing showing the transactions going in and out, like contributions happening over the last couple of months, or is that a separate report?","start":557.09503,"end":567.35504,"sentiment":"neutral","sentiment_score":0.03793094865977764},{"text":"Okay.","start":575.74,"end":576.24,"sentiment":"neutral","sentiment_score":-0.010588251054286957},{"text":"Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out?","start":578.3,"end":586.105,"sentiment":"neutral","sentiment_score":0.005127369012269709}],"sentiment":"neutral","sentiment_score":0.035691313166171315,"num_words":70,"start":546.61,"end":586.105},{"sentences":[{"text":"Like a transaction report?","start":589.28503,"end":590.585,"sentiment":"neutral","sentiment_score":-0.007121476111933589},{"text":"Okay.","start":593.685,"end":594.185,"sentiment":"neutral","sentiment_score":-0.04497210681438446},{"text":"No.","start":596.16,"end":596.39996,"sentiment":"neutral","sentiment_score":-0.04179494082927704},{"text":"That's okay.","start":596.39996,"end":596.95996,"sentiment":"neutral","sentiment_score":-0.016663832124322653},{"text":"The annual statement wouldn't would only come out kind of end of financial year, wouldn't it?","start":596.95996,"end":600.98,"sentiment":"neutral","sentiment_score":-0.030805254908045754}],"sentiment":"neutral","sentiment_score":-0.026727695619532216,"num_words":24,"start":589.28503,"end":600.98},{"sentences":[{"text":"Yep.","start":602.39996,"end":602.63995,"sentiment":"neutral","sentiment_score":0.05930902808904648},{"text":"Are you able to generate the last financial year, the last annual statement just to send that to me?","start":602.63995,"end":607.76,"sentiment":"neutral","sentiment_score":0.036093859198062045},{"text":"Is that possible?","start":607.76,"end":608.57996,"sentiment":"neutral","sentiment_score":0.04172938441236814},{"text":"Yep.","start":610.63995,"end":610.995,"sentiment":"neutral","sentiment_score":0.06747440993785858},{"text":"Yep.","start":614.115,"end":614.615,"sentiment":"neutral","sentiment_score":0.074639692902565}],"sentiment":"neutral","sentiment_score":0.04049578435719013,"num_words":25,"start":602.39996,"end":614.615},{"sentences":[{"text":"Perfect.","start":619.235,"end":619.735,"sentiment":"neutral","sentiment_score":0.3284527361392975},{"text":"Thank you so much, Jason.","start":619.875,"end":621.315,"sentiment":"positive","sentiment_score":0.4574380934238434},{"text":"I really appreciate your help today.","start":621.315,"end":623.335,"sentiment":"positive","sentiment_score":0.4014255752166112},{"text":"No worries.","start":626.57,"end":627.13,"sentiment":"neutral","sentiment_score":0.22376683354377747},{"text":"You have a wonderful afternoon oh, a wonderful day.","start":627.13,"end":629.29,"sentiment":"positive","sentiment_score":0.46056201722886825}],"sentiment":"positive","sentiment_score":0.41812123811763263,"num_words":23,"start":619.235,"end":629.29},{"sentences":[{"text":"I'm so sorry.","start":629.29,"end":629.85,"sentiment":"neutral","sentiment_score":-0.1416864494482676},{"text":"I'm ahead of myself.","start":629.85,"end":630.81,"sentiment":"neutral","sentiment_score":-0.20258553326129913},{"text":"Have a great day.","start":630.81,"end":631.87,"sentiment":"neutral","sentiment_score":0.2656570542603731},{"text":"Thank you.","start":633.69,"end":634.17,"sentiment":"positive","sentiment_score":0.33803752064704895},{"text":"See you later.","start":634.17,"end":634.99,"sentiment":"positive","sentiment_score":0.3808179001013438}],"sentiment":"neutral","sentiment_score":0.1028597173281014,"num_words":16,"start":629.29,"end":634.99}]}}]},{"alternatives":[{"transcript":"Welcome to Plum. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time just like any other conversation you have on your mobile? To receive a WhatsApp message, please press 1. To receive an SMS, please press 2. Alternatively, to speak to one of our consultants, please hold for the following menu. Please select from the following options. For defined benefits inquiries, please press 1. For all other inquiries, please press 2. Please note your call may be recorded for quality and training purposes. Thank you for holding. All of our team are attending to other calls at present. Please hold, and we will be with you shortly. Otherwise, you can press 1 now to leave a callback, which will retain your position in the queue. Thank you. Each year, our super products are assessed on whether they promote your financial interests. Visit plum.com.au to see the results. Thank you for your patience. We will be with you shortly. Not online yet? Did you know you can access account information and perform online transactions at plum.com.au? If you need a hand whilst you're there, you can skip the queue and can chat to us online. Simply visit plum.com.au and select message us. We apologize for the delay. Your call is progressing through our queue and will be answered by the next available consultant. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time? Just Thank you for calling Pro. My name is Jason. How may I assist you today? I'm good. Thank you. How are you? Yeah. Thank you. Mhmm. Yep. Sure. No problem. Mhmm. 389 349. Okay. Alright. Can I have oh, perfect? Okay. Sorry. Can I have your company name again? Alright. Let me check-in the correct card. Alright. Can I also confirm the AFS cell number as well? Alright. Thank you so much. So how may I assist you today? Mhmm. Mhmm. Oh, but you you you mean the contribution. Right? Alright. Do you mean the employer pays the premium for the member? Or not a problem. Let me have a look. So it's the direct code. Yep. The premiums paid by the employer. Yep. From what I can see in the system is employer making the SG contribution to the employee support account, and and the premium is deduct from because there's no deduction from the support account, so it's paid by the employer. But we cannot check if it any additional contribution from the employer. Let's say yeah. More than yeah. Yeah. Yep. Correct. And with this premium paid by the employer, we also count as a concessional contributions. Yep. No problem. Let me just grab the statement for the 2020 five. Right? Okay. For 2025, the contribution is $22,018 point 21. Yeah. 21¢. Yep. As of today, the conditional contribution is 14,378 and 7¢. Mhmm. Seven cents a moment. Nope. Not a problem. I will send you the account rundown. And can I have the email address? Okay. Info at sorry. Can I have the domain name? Mhmm. Financial. Yep. Dot com dot a u. Alright. Info @ oh, u financial dot com dot a u. Okay. No problem, sir. Sir, can I get your name again? Alright. Perfect. Then I'm just okay. I will send the account run down to you by today, probably, this in this morning. Mhmm. For the account went down, it only show the transactional or non transactional summary, but there's no breakdown for the transaction. We can only generate this item from the annual statement, but we we don't have transmission report. Yeah. Yeah. Yeah. Yeah. Yeah. Correct. Yep. No problem. Yeah. I will send you both for the account run down and the annual benefit statement as financial year 2025. Mhmm. Yeah. Yeah. No worries. Yeah. Thank you for calling, Anna. Yeah. Yeah. No problem. Have a great day too. See you there. Bye 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to Plum. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time just like any other conversation you have on your mobile? To receive a WhatsApp message, please press 1. To receive an SMS, please press 2. Alternatively, to speak to one of our consultants, please hold for the following menu.\n\nPlease select from the following options. For defined benefits inquiries, please press 1. For all other inquiries, please press 2. Please note your call may be recorded for quality and training purposes. Thank you for holding.\n\nAll of our team are attending to other calls at present. Please hold, and we will be with you shortly. Otherwise, you can press 1 now to leave a callback, which will retain your position in the queue. Thank you. Each year, our super products are assessed on whether they promote your financial interests.\n\nVisit plum.com.au to see the results. Thank you for your patience. We will be with you shortly. Not online yet? Did you know you can access account information and perform online transactions at plum.com.au?\n\nIf you need a hand whilst you're there, you can skip the queue and can chat to us online. Simply visit plum.com.au and select message us. We apologize for the delay. Your call is progressing through our queue and will be answered by the next available consultant. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time?\n\nJust Thank you for calling Pro. My name is Jason. How may I assist you today? I'm good. Thank you.\n\nHow are you? Yeah. Thank you. Mhmm. Yep.\n\nSure. No problem. Mhmm. 389 349. Okay.\n\nAlright. Can I have oh, perfect? Okay. Sorry. Can I have your company name again?\n\nAlright. Let me check-in the correct card. Alright. Can I also confirm the AFS cell number as well? Alright.\n\nThank you so much. So how may I assist you today? Mhmm. Mhmm. Oh, but you you you mean the contribution.\n\nRight? Alright. Do you mean the employer pays the premium for the member? Or not a problem. Let me have a look.\n\nSo it's the direct code. Yep. The premiums paid by the employer. Yep. From what I can see in the system is employer making the SG contribution to the employee support account, and and the premium is deduct from because there's no deduction from the support account, so it's paid by the employer.\n\nBut we cannot check if it any additional contribution from the employer. Let's say yeah. More than yeah. Yeah. Yep.\n\nCorrect. And with this premium paid by the employer, we also count as a concessional contributions. Yep. No problem. Let me just grab the statement for the 2020 five.\n\nRight? Okay. For 2025, the contribution is $22,018 point 21. Yeah. 21¢.\n\nYep. As of today, the conditional contribution is 14,378 and 7¢. Mhmm. Seven cents a moment. Nope.\n\nNot a problem. I will send you the account rundown. And can I have the email address? Okay. Info at sorry.\n\nCan I have the domain name? Mhmm. Financial. Yep. Dot com dot a u.\n\nAlright. Info @ oh, u financial dot com dot a u. Okay. No problem, sir. Sir, can I get your name again?\n\nAlright. Perfect. Then I'm just okay. I will send the account run down to you by today, probably, this in this morning. Mhmm.\n\nFor the account went down, it only show the transactional or non transactional summary, but there's no breakdown for the transaction. We can only generate this item from the annual statement, but we we don't have transmission report. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Correct. Yep. No problem.\n\nYeah. I will send you both for the account run down and the annual benefit statement as financial year 2025. Mhmm. Yeah. Yeah.\n\nNo worries. Yeah. Thank you for calling, Anna. Yeah. Yeah.\n\nNo problem. Have a great day too. See you there. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Plum.","start":0.08,"end":0.98,"sentiment":"neutral","sentiment_score":0.1950059582789739},{"text":"Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time just like any other conversation you have on your mobile?","start":1.04,"end":13.299999,"sentiment":"neutral","sentiment_score":0.15883101696191831},{"text":"To receive a WhatsApp message, please press 1.","start":13.655,"end":16.314999,"sentiment":"neutral","sentiment_score":0.014752564951777458},{"text":"To receive an SMS, please press 2.","start":16.455,"end":18.955,"sentiment":"neutral","sentiment_score":0.008327280104692494},{"text":"Alternatively, to speak to one of our consultants, please hold for the following menu.","start":19.255,"end":23.435,"sentiment":"neutral","sentiment_score":0.005878521229273507}],"sentiment":"neutral","sentiment_score":0.10231149842341741,"num_words":75,"start":0.08,"end":23.435},{"sentences":[{"text":"Please select from the following options.","start":27.0,"end":28.94,"sentiment":"neutral","sentiment_score":0.006714326484749715},{"text":"For defined benefits inquiries, please press 1.","start":29.4,"end":32.46,"sentiment":"neutral","sentiment_score":0.0062785046840352675},{"text":"For all other inquiries, please press 2.","start":32.760002,"end":35.42,"sentiment":"neutral","sentiment_score":0.0013934869452246598},{"text":"Please note your call may be recorded for quality and training purposes.","start":37.64,"end":41.42,"sentiment":"neutral","sentiment_score":-0.037979151122272015},{"text":"Thank you for holding.","start":42.075,"end":43.055,"sentiment":"neutral","sentiment_score":0.021300483029335737}],"sentiment":"neutral","sentiment_score":-0.007682166139905651,"num_words":36,"start":27.0,"end":43.055},{"sentences":[{"text":"All of our team are attending to other calls at present.","start":43.434998,"end":46.175,"sentiment":"neutral","sentiment_score":-0.04028454761613499},{"text":"Please hold, and we will be with you shortly.","start":46.475,"end":48.495,"sentiment":"neutral","sentiment_score":-0.022625212661094136},{"text":"Otherwise, you can press 1 now to leave a callback, which will retain your position in the queue.","start":48.795,"end":53.295,"sentiment":"neutral","sentiment_score":-0.006723380595859554},{"text":"Thank you.","start":53.355,"end":54.094997,"sentiment":"neutral","sentiment_score":0.10847385227680206},{"text":"Each year, our super products are assessed on whether they promote your financial interests.","start":89.44,"end":93.54,"sentiment":"neutral","sentiment_score":0.059245555262480466}],"sentiment":"neutral","sentiment_score":0.00515940166250975,"num_words":54,"start":43.434998,"end":93.54},{"sentences":[{"text":"Visit plum.com.au to see the results.","start":93.76,"end":96.66,"sentiment":"neutral","sentiment_score":0.04841345548629761},{"text":"Thank you for your patience.","start":127.085,"end":128.205,"sentiment":"neutral","sentiment_score":0.1442430481314659},{"text":"We will be with you shortly.","start":128.205,"end":129.505,"sentiment":"neutral","sentiment_score":0.09031710401177406},{"text":"Not online yet?","start":159.905,"end":161.045,"sentiment":"neutral","sentiment_score":-0.005744680762290955},{"text":"Did you know you can access account information and perform online transactions at plum.com.au?","start":161.58499,"end":168.23,"sentiment":"neutral","sentiment_score":0.02573987016720431}],"sentiment":"neutral","sentiment_score":0.05578596287352197,"num_words":34,"start":93.76,"end":168.23},{"sentences":[{"text":"If you need a hand whilst you're there, you can skip the queue and can chat to us online.","start":168.29,"end":172.47,"sentiment":"neutral","sentiment_score":0.01728129558461277},{"text":"Simply visit plum.com.au and select message us.","start":173.01,"end":176.95,"sentiment":"neutral","sentiment_score":0.019248172108616148},{"text":"We apologize for the delay.","start":207.17,"end":208.79001,"sentiment":"neutral","sentiment_score":-0.14857101142406465},{"text":"Your call is progressing through our queue and will be answered by the next available consultant.","start":209.045,"end":213.22499,"sentiment":"neutral","sentiment_score":-0.03637768188491464},{"text":"Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time?","start":243.725,"end":252.865,"sentiment":"neutral","sentiment_score":0.07865292663601312}],"sentiment":"neutral","sentiment_score":0.02167163040721789,"num_words":80,"start":168.29,"end":252.865},{"sentences":[{"text":"Just Thank you for calling Pro.","start":252.925,"end":257.86,"sentiment":"neutral","sentiment_score":0.17982014268636703},{"text":"My name is Jason.","start":257.86,"end":258.82,"sentiment":"neutral","sentiment_score":0.25373856723308563},{"text":"How may I assist you today?","start":258.82,"end":260.19998,"sentiment":"neutral","sentiment_score":0.23047193884849548},{"text":"I'm good.","start":264.58,"end":265.06,"sentiment":"positive","sentiment_score":0.35994304716587067},{"text":"Thank you.","start":265.06,"end":265.38,"sentiment":"positive","sentiment_score":0.42410022020339966}],"sentiment":"neutral","sentiment_score":0.25223966464400294,"num_words":20,"start":252.925,"end":265.38},{"sentences":[{"text":"How are you?","start":265.38,"end":266.19998,"sentiment":"neutral","sentiment_score":0.2899433672428131},{"text":"Yeah.","start":271.485,"end":271.805,"sentiment":"neutral","sentiment_score":0.3102446496486664},{"text":"Thank you.","start":271.805,"end":272.54498,"sentiment":"positive","sentiment_score":0.44663822650909424},{"text":"Mhmm.","start":284.05,"end":284.44998,"sentiment":"neutral","sentiment_score":0.01475003082305193},{"text":"Yep.","start":284.44998,"end":284.84998,"sentiment":"neutral","sentiment_score":0.05074432119727135}],"sentiment":"neutral","sentiment_score":0.2673556945519522,"num_words":8,"start":265.38,"end":284.84998},{"sentences":[{"text":"Sure.","start":284.84998,"end":285.16998,"sentiment":"neutral","sentiment_score":0.15686219930648804},{"text":"No problem.","start":285.16998,"end":285.83,"sentiment":"positive","sentiment_score":0.3847777843475342},{"text":"Mhmm.","start":289.09,"end":289.59,"sentiment":"neutral","sentiment_score":0.08563971519470215},{"text":"389 349.","start":290.44998,"end":294.06998,"sentiment":"neutral","sentiment_score":0.02944648265838623},{"text":"Okay.","start":296.14502,"end":296.545,"sentiment":"neutral","sentiment_score":0.04122207313776016}],"sentiment":"neutral","sentiment_score":0.15888178880725587,"num_words":7,"start":284.84998,"end":296.545},{"sentences":[{"text":"Alright.","start":296.545,"end":296.86502,"sentiment":"neutral","sentiment_score":0.042892731726169586},{"text":"Can I have oh, perfect?","start":296.86502,"end":299.98502,"sentiment":"neutral","sentiment_score":0.11381030008196831},{"text":"Okay.","start":299.98502,"end":300.48502,"sentiment":"neutral","sentiment_score":0.04140297323465347},{"text":"Sorry.","start":300.70502,"end":301.025,"sentiment":"neutral","sentiment_score":0.003406391479074955},{"text":"Can I have your company name again?","start":301.025,"end":302.805,"sentiment":"neutral","sentiment_score":0.004721763942922864}],"sentiment":"neutral","sentiment_score":0.04598706296334664,"num_words":15,"start":296.545,"end":302.805},{"sentences":[{"text":"Alright.","start":306.8,"end":307.28,"sentiment":"neutral","sentiment_score":0.0803605169057846},{"text":"Let me check-in the correct card.","start":307.28,"end":309.46,"sentiment":"neutral","sentiment_score":0.053126586601138115},{"text":"Alright.","start":309.91998,"end":310.16,"sentiment":"neutral","sentiment_score":0.058670684695243835},{"text":"Can I also confirm the AFS cell number as well?","start":310.16,"end":313.06,"sentiment":"neutral","sentiment_score":0.05262055657804012},{"text":"Alright.","start":317.03998,"end":317.44,"sentiment":"neutral","sentiment_score":0.22162389755249023}],"sentiment":"neutral","sentiment_score":0.06345369392319729,"num_words":19,"start":306.8,"end":317.44},{"sentences":[{"text":"Thank you so much.","start":317.44,"end":318.4,"sentiment":"positive","sentiment_score":0.6719135195016861},{"text":"So how may I assist you today?","start":318.4,"end":319.94,"sentiment":"neutral","sentiment_score":0.2585879223687308},{"text":"Mhmm.","start":328.235,"end":328.735,"sentiment":"neutral","sentiment_score":0.0431080088019371},{"text":"Mhmm.","start":334.875,"end":335.375,"sentiment":"neutral","sentiment_score":0.03570416569709778},{"text":"Oh, but you you you mean the contribution.","start":352.635,"end":354.415,"sentiment":"neutral","sentiment_score":-0.04738761903718114}],"sentiment":"neutral","sentiment_score":0.19988003603759266,"num_words":21,"start":317.44,"end":354.415},{"sentences":[{"text":"Right?","start":354.475,"end":354.975,"sentiment":"neutral","sentiment_score":-0.02244836837053299},{"text":"Alright.","start":364.91,"end":365.41,"sentiment":"neutral","sentiment_score":0.0020188279449939728},{"text":"Do you mean the employer pays the premium for the member?","start":365.47,"end":369.39,"sentiment":"neutral","sentiment_score":-0.020760486071760006},{"text":"Or not a problem.","start":369.39,"end":372.99,"sentiment":"neutral","sentiment_score":0.03383368160575628},{"text":"Let me have a look.","start":372.99,"end":373.95,"sentiment":"neutral","sentiment_score":0.034729239717125895}],"sentiment":"neutral","sentiment_score":0.0027357289906252513,"num_words":22,"start":354.475,"end":373.95},{"sentences":[{"text":"So it's the direct code.","start":373.95,"end":375.81,"sentiment":"neutral","sentiment_score":0.022579604014754295},{"text":"Yep.","start":380.99503,"end":381.39502,"sentiment":"neutral","sentiment_score":0.035312898457050323},{"text":"The premiums paid by the employer.","start":381.39502,"end":384.05502,"sentiment":"neutral","sentiment_score":0.014937131355206171},{"text":"Yep.","start":386.67502,"end":387.17502,"sentiment":"neutral","sentiment_score":0.01619335077702999},{"text":"From what I can see in the system is employer making the SG contribution to the employee support account, and and the premium is deduct from because there's no deduction from the support account, so it's paid by the employer.","start":397.74002,"end":416.36502,"sentiment":"neutral","sentiment_score":0.045757853472605345}],"sentiment":"neutral","sentiment_score":0.0393271923838359,"num_words":53,"start":373.95,"end":416.36502},{"sentences":[{"text":"But we cannot check if it any additional contribution from the employer.","start":416.665,"end":422.94,"sentiment":"neutral","sentiment_score":-0.17206822584072748},{"text":"Let's say yeah.","start":423.32,"end":424.44,"sentiment":"neutral","sentiment_score":-0.02662317454814911},{"text":"More than yeah.","start":424.44,"end":425.47998,"sentiment":"neutral","sentiment_score":0.0018111343185106907},{"text":"Yeah.","start":425.47998,"end":425.97998,"sentiment":"neutral","sentiment_score":0.06627724319696426},{"text":"Yep.","start":436.585,"end":437.065,"sentiment":"neutral","sentiment_score":0.08054663240909576}],"sentiment":"neutral","sentiment_score":-0.09962154775857926,"num_words":20,"start":416.665,"end":437.065},{"sentences":[{"text":"Correct.","start":437.065,"end":437.465,"sentiment":"neutral","sentiment_score":0.12246043980121613},{"text":"And with this premium paid by the employer, we also count as a concessional contributions.","start":437.465,"end":443.965,"sentiment":"neutral","sentiment_score":0.09644004106521606},{"text":"Yep.","start":455.88998,"end":456.21,"sentiment":"neutral","sentiment_score":0.0765562355518341},{"text":"No problem.","start":456.21,"end":456.94998,"sentiment":"neutral","sentiment_score":0.1571861431002617},{"text":"Let me just grab the statement for the 2020 five.","start":457.16998,"end":460.84998,"sentiment":"neutral","sentiment_score":0.1396918289363384}],"sentiment":"neutral","sentiment_score":0.11575544368604133,"num_words":29,"start":437.065,"end":460.84998},{"sentences":[{"text":"Right?","start":460.84998,"end":461.34998,"sentiment":"neutral","sentiment_score":0.1566995233297348},{"text":"Okay.","start":464.44998,"end":464.94998,"sentiment":"neutral","sentiment_score":0.1131388694047928},{"text":"For 2025, the contribution is $22,018 point 21.","start":465.685,"end":476.745,"sentiment":"neutral","sentiment_score":0.05178965028608218},{"text":"Yeah.","start":483.37997,"end":483.69998,"sentiment":"neutral","sentiment_score":0.008348074741661549},{"text":"21¢.","start":483.69998,"end":484.68}],"sentiment":"neutral","sentiment_score":0.06295487906953151,"num_words":12,"start":460.84998,"end":484.68},{"sentences":[{"text":"Yep.","start":491.535,"end":492.035,"sentiment":"neutral","sentiment_score":0.023305624723434448},{"text":"As of today, the conditional contribution is 14,378 and 7¢.","start":492.655,"end":501.795,"sentiment":"neutral","sentiment_score":0.03099018997616238},{"text":"Mhmm.","start":501.93,"end":502.43,"sentiment":"neutral","sentiment_score":0.015548781491816044},{"text":"Seven cents a moment.","start":505.61,"end":506.66998,"sentiment":"neutral","sentiment_score":0.14465284161269665},{"text":"Nope.","start":511.44998,"end":511.85,"sentiment":"neutral","sentiment_score":0.05907375365495682}],"sentiment":"neutral","sentiment_score":0.05971570225665346,"num_words":17,"start":491.535,"end":511.85},{"sentences":[{"text":"Not a problem.","start":511.85,"end":512.57,"sentiment":"neutral","sentiment_score":0.08892184992631276},{"text":"I will send you the account rundown.","start":512.57,"end":514.51,"sentiment":"neutral","sentiment_score":0.06514191361410278},{"text":"And can I have the email address?","start":514.64996,"end":516.83,"sentiment":"neutral","sentiment_score":0.042993485395397456},{"text":"Okay.","start":525.42505,"end":525.92505,"sentiment":"neutral","sentiment_score":-0.006845350377261639},{"text":"Info at sorry.","start":526.465,"end":528.945,"sentiment":"neutral","sentiment_score":-0.0013161410267154376}],"sentiment":"neutral","sentiment_score":0.0482342652089539,"num_words":21,"start":511.85,"end":528.945},{"sentences":[{"text":"Can I have the domain name?","start":528.945,"end":530.405,"sentiment":"neutral","sentiment_score":0.009705313481390476},{"text":"Mhmm.","start":535.83,"end":536.31,"sentiment":"neutral","sentiment_score":0.000016638077795505524},{"text":"Financial.","start":536.31,"end":536.81,"sentiment":"neutral","sentiment_score":0.010019220411777496},{"text":"Yep.","start":537.35,"end":537.85,"sentiment":"neutral","sentiment_score":0.02160392329096794},{"text":"Dot com dot a u.","start":539.99,"end":540.95,"sentiment":"neutral","sentiment_score":0.008647122047841549}],"sentiment":"neutral","sentiment_score":0.009507662350577968,"num_words":14,"start":528.945,"end":540.95},{"sentences":[{"text":"Alright.","start":540.95,"end":541.35,"sentiment":"neutral","sentiment_score":0.02433578483760357},{"text":"Info @ oh, u financial dot com dot a u.","start":541.35,"end":543.59,"sentiment":"neutral","sentiment_score":0.016061439272016288},{"text":"Okay.","start":543.59,"end":543.83,"sentiment":"neutral","sentiment_score":0.050661079585552216},{"text":"No problem, sir.","start":543.83,"end":544.39,"sentiment":"neutral","sentiment_score":0.10572342326243718},{"text":"Sir, can I get your name again?","start":544.39,"end":545.925,"sentiment":"neutral","sentiment_score":0.0352845952979156}],"sentiment":"neutral","sentiment_score":0.03635334972800179,"num_words":22,"start":540.95,"end":545.925},{"sentences":[{"text":"Alright.","start":550.165,"end":550.64496,"sentiment":"neutral","sentiment_score":0.1818374395370483},{"text":"Perfect.","start":550.64496,"end":551.125,"sentiment":"positive","sentiment_score":0.43812817335128784},{"text":"Then I'm just okay.","start":551.125,"end":552.005,"sentiment":"neutral","sentiment_score":0.32088370621204376},{"text":"I will send the account run down to you by today, probably, this in this morning.","start":552.005,"end":556.02496,"sentiment":"neutral","sentiment_score":0.2798782894387841},{"text":"Mhmm.","start":556.96497,"end":557.46497,"sentiment":"neutral","sentiment_score":0.12522879242897034}],"sentiment":"neutral","sentiment_score":0.2829035591820012,"num_words":23,"start":550.165,"end":557.46497},{"sentences":[{"text":"For the account went down, it only show the transactional or non transactional summary, but there's no breakdown for the transaction.","start":568.88995,"end":577.785,"sentiment":"neutral","sentiment_score":-0.0354157853428097},{"text":"We can only generate this item from the annual statement, but we we don't have transmission report.","start":588.565,"end":595.61,"sentiment":"neutral","sentiment_score":-0.03179894776686149},{"text":"Yeah.","start":595.61,"end":596.11,"sentiment":"neutral","sentiment_score":-0.015841621905565262},{"text":"Yeah.","start":601.13,"end":601.37,"sentiment":"neutral","sentiment_score":0.009452709928154944},{"text":"Yeah.","start":601.37,"end":601.61,"sentiment":"neutral","sentiment_score":0.019810056313872337}],"sentiment":"neutral","sentiment_score":-0.03099737707071188,"num_words":41,"start":568.88995,"end":601.61},{"sentences":[{"text":"Yeah.","start":601.61,"end":601.85004,"sentiment":"neutral","sentiment_score":0.028078630566596985},{"text":"Yeah.","start":601.85004,"end":602.25,"sentiment":"neutral","sentiment_score":0.044798918068408966},{"text":"Correct.","start":602.25,"end":602.75,"sentiment":"neutral","sentiment_score":0.06837834417819977},{"text":"Yep.","start":609.365,"end":609.865,"sentiment":"neutral","sentiment_score":0.03393065184354782},{"text":"No problem.","start":609.925,"end":610.645,"sentiment":"neutral","sentiment_score":0.08364813029766083}],"sentiment":"neutral","sentiment_score":0.057080467542012535,"num_words":6,"start":601.61,"end":610.645},{"sentences":[{"text":"Yeah.","start":610.645,"end":610.885,"sentiment":"neutral","sentiment_score":0.1077178567647934},{"text":"I will send you both for the account run down and the annual benefit statement as financial year 2025.","start":610.885,"end":618.60004,"sentiment":"neutral","sentiment_score":0.09288364393930686},{"text":"Mhmm.","start":620.82,"end":621.32,"sentiment":"positive","sentiment_score":0.41510507464408875},{"text":"Yeah.","start":622.26,"end":622.76,"sentiment":"positive","sentiment_score":0.3587295413017273},{"text":"Yeah.","start":623.94,"end":624.18,"sentiment":"neutral","sentiment_score":0.15449731051921844}],"sentiment":"neutral","sentiment_score":0.12177560948159384,"num_words":23,"start":610.645,"end":624.18},{"sentences":[{"text":"No worries.","start":624.18,"end":624.74,"sentiment":"neutral","sentiment_score":0.16127269715070724},{"text":"Yeah.","start":624.74,"end":624.98,"sentiment":"neutral","sentiment_score":0.19367514550685885},{"text":"Thank you for calling, Anna.","start":624.98,"end":626.22894,"sentiment":"positive","sentiment_score":0.4271985352039337},{"text":"Yeah.","start":630.9489,"end":631.4489,"sentiment":"neutral","sentiment_score":0.1570231318473816},{"text":"Yeah.","start":631.66895,"end":631.8289,"sentiment":"neutral","sentiment_score":0.167887344956398}],"sentiment":"neutral","sentiment_score":0.2977123692631721,"num_words":10,"start":624.18,"end":631.8289},{"sentences":[{"text":"No problem.","start":631.8289,"end":632.30896,"sentiment":"neutral","sentiment_score":0.24711667746305466},{"text":"Have a great day too.","start":632.30896,"end":633.52893,"sentiment":"positive","sentiment_score":0.3953224182128906},{"text":"See you there.","start":635.5889,"end":635.98895,"sentiment":"positive","sentiment_score":0.4031730393568675},{"text":"Bye bye.","start":635.98895,"end":636.6489,"sentiment":"neutral","sentiment_score":0.060215774923563004}],"sentiment":"neutral","sentiment_score":0.31673300949235755,"num_words":12,"start":631.8289,"end":636.6489}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Plum. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time just like any other conversation you have on your mobile? To receive a WhatsApp message, please press 1. To receive an SMS, please press 2. Alternatively, to speak to one of our consultants, please hold for the following menu.\n\nPlease select from the following options. For defined benefits inquiries, please press 1. For all other inquiries, please press 2. Please note your call may be recorded for quality and training purposes. Thank you for holding.\n\nAll of our team are attending to other calls at present. Please hold, and we will be with you shortly. Otherwise, you can press 1 now to leave a callback, which will retain your position in the queue. Thank you. Each year, our super products are assessed on whether they promote your financial interests.\n\nVisit plum.com.au to see the results. Thank you for your patience. We will be with you shortly. Not online yet? Did you know you can access account information and perform online transactions at plum.com.au?\n\nIf you need a hand whilst you're there, you can skip the queue and can chat to us online. Simply visit plum.com.au and select message us. We apologize for the delay. Your call is progressing through our queue and will be answered by the next available consultant. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time?\n\nJust Thank you for calling Pro. My name is Jason. How may I assist you today?\n\nChannel 0: Hi, Jason. This is Dana from OQ Financial. How are you today?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: I'm very well. Thank you. It's halfway through the week. I'm hope hopefully, you're having a good one.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: All good. Hopefully, this isn't too hard an inquiry for you. We have a mutual client. We have a ATPA sorry. No.\n\nATC on file, an authority to collect. Can I give you the client's account number to begin with?\n\nChannel 1: Mhmm. Yep. Sure. No problem.\n\nChannel 0: Fantastic. It is 108389\n\nChannel 1: Mhmm. 389\n\nChannel 0: three four nine. Yeah.\n\nChannel 1: 349.\n\nChannel 0: Yep. Should\n\nChannel 1: Okay.\n\nChannel 0: be under the\n\nChannel 1: Alright.\n\nChannel 0: name of\n\nChannel 1: Can\n\nChannel 0: Benjamin\n\nChannel 1: I have\n\nChannel 0: Parker.\n\nChannel 1: oh, perfect? Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Sorry. Can I have your company name again?\n\nChannel 0: Absolutely. It is Oakview Financial.\n\nChannel 1: Alright. Let me check-in the correct card. Alright. Can I also confirm the AFS cell number as well?\n\nChannel 0: Absolutely. It is 513068.\n\nChannel 1: Alright. Thank you so much. So how may\n\nChannel 0: Alright.\n\nChannel 1: I assist you today?\n\nChannel 0: With this one here, I just wanna confirm. Now this client has an employer super with ExxonMobil super with Plum. Can you just\n\nChannel 1: Mhmm.\n\nChannel 0: confirm? Obviously, he's got some insurances within the super fund there. They are quite good cover.\n\nChannel 1: Mhmm.\n\nChannel 0: With this one here, because it's an employer super, I know part of what he the benefits are is he gets discounted administration fees. But are you able to check, is the employer making any additional contributions over and above the normal SDC to cover the insurances? Sorry.\n\nChannel 1: Oh, but you you you mean the contribution. Right?\n\nChannel 0: Yeah. Yeah. I just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account?\n\nChannel 1: Alright. Do you mean the employer pays the premium for the member? Or\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: not a problem. Let me have a look. So it's the direct code. Yep. The premiums paid by the employer.\n\nChannel 0: It is paid by the employer? Okay.\n\nChannel 1: Yep.\n\nChannel 0: Is the employer making additional contributions over and above the normal SGC to cover it, or is the premiums coming out of the SGC rate pay paid?\n\nChannel 1: From what I can see in the system is employer\n\nChannel 0: Yeah.\n\nChannel 1: making the SG contribution to the employee support account,\n\nChannel 0: Yep.\n\nChannel 1: and and the premium is deduct from because there's no deduction from the support account, so it's paid by the employer. But\n\nChannel 0: Okay.\n\nChannel 1: we cannot check if it any additional contribution from the employer.\n\nChannel 0: No.\n\nChannel 1: Let's\n\nChannel 0: That's\n\nChannel 1: say\n\nChannel 0: okay.\n\nChannel 1: yeah. More than yeah. Yeah.\n\nChannel 0: That's okay. So just to clarify, the employer is paying for the insurance premium. The premiums are not being deducted out of the client's account out of the contributions that have been deposited. Is that right?\n\nChannel 1: Yep. Correct. And with this premium paid by the employer, we also count as a concessional contributions.\n\nChannel 0: Okay. It's counted towards the concessional contributions. Beautiful. Can you confirm the total contributions counted for the last financial year for me? Are you able to tell me that?\n\nChannel 1: Yep. No problem. Let me just grab the statement for the 2020\n\nChannel 0: Thank\n\nChannel 1: five.\n\nChannel 0: you.\n\nChannel 1: Right?\n\nChannel 0: Yeah. Perfect. Thank you.\n\nChannel 1: Okay. For 2025, the contribution is $22,018 point\n\nChannel 0: Mhmm.\n\nChannel 1: 21.\n\nChannel 0: Sorry. $22,018. And what was the last one? 21¢?\n\nChannel 1: Yeah. 21¢.\n\nChannel 0: Yep. Perfect. And for this financial year, are you able to confirm what the total concessional contributions are?\n\nChannel 1: Yep. As of today, the conditional\n\nChannel 0: Yep.\n\nChannel 1: contribution is 14,378 and\n\nChannel 0: Yep.\n\nChannel 1: 7¢. Mhmm.\n\nChannel 0: And 7¢. Perfect. Thank you so much for that. Are you able\n\nChannel 1: Seven\n\nChannel 0: to\n\nChannel 1: cents\n\nChannel 0: send\n\nChannel 1: a moment.\n\nChannel 0: us an updated statement or an updated rundown for the account at all?\n\nChannel 1: Nope. Not a problem. I will send you the account rundown. And can I have\n\nChannel 0: Yeah.\n\nChannel 1: the email address?\n\nChannel 0: Yeah. The one on the t on the ATP would be perfect. It should be info@oakvfinancial.com.au.\n\nChannel 1: Okay. Info at sorry. Can I have the domain name?\n\nChannel 0: Sure. It's oakviewfinancial. So oakviewfinancial.\n\nChannel 1: Mhmm. Financial.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: And then .com.au.\n\nChannel 1: Dot com dot a u. Alright. Info\n\nChannel 0: Yeah.\n\nChannel 1: @ oh, u financial dot com dot a u. Okay. No problem,\n\nChannel 0: Yep.\n\nChannel 1: sir. Sir, can I get your name again?\n\nChannel 0: Sure. It's Dana, spelled d a n a.\n\nChannel 1: Alright. Perfect. Then I'm just okay. I will send the account run down to you by today, probably, this in this morning.\n\nChannel 0: Oh, wonderful.\n\nChannel 1: Mhmm.\n\nChannel 0: And will the account rundown also have, like, the transaction listing showing the transactions going in and out, like contributions happening over the last couple of months, or is that a separate report?\n\nChannel 1: For the account went down, it only show the transactional or non transactional summary, but there's no\n\nChannel 0: Okay.\n\nChannel 1: breakdown for the transaction.\n\nChannel 0: Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out?\n\nChannel 1: We can only generate\n\nChannel 0: Like a transaction\n\nChannel 1: this\n\nChannel 0: report?\n\nChannel 1: item from the annual statement, but we\n\nChannel 0: Okay.\n\nChannel 1: we don't have transmission report. Yeah.\n\nChannel 0: No. That's okay. The annual statement wouldn't would only come out kind of end of financial year, wouldn't it?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Correct.\n\nChannel 0: Yep. Are you able to generate the last financial year, the last annual statement just to send that to me? Is that possible?\n\nChannel 1: Yep. No problem.\n\nChannel 0: Yep.\n\nChannel 1: Yeah. I will send you both for the account run down and the annual\n\nChannel 0: Yep.\n\nChannel 1: benefit statement as financial year 2025.\n\nChannel 0: Perfect. Thank you so much,\n\nChannel 1: Mhmm.\n\nChannel 0: Jason. I really appreciate\n\nChannel 1: Yeah.\n\nChannel 0: your help today.\n\nChannel 1: Yeah. No worries. Yeah. Thank you for calling, Anna.\n\nChannel 0: No worries. You have a wonderful afternoon oh, a wonderful day. I'm so sorry. I'm ahead of myself. Have\n\nChannel 1: Yeah.\n\nChannel 0: a great day.\n\nChannel 1: Yeah. No problem. Have a great day too.\n\nChannel 0: Thank you. See you later.\n\nChannel 1: See you there. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Plum.","start":0.08,"end":0.98,"sentiment":"neutral","sentiment_score":0.1950059582789739},{"text":"Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time just like any other conversation you have on your mobile?","start":1.04,"end":13.299999,"sentiment":"neutral","sentiment_score":0.15883101696191831},{"text":"To receive a WhatsApp message, please press 1.","start":13.655,"end":16.314999,"sentiment":"neutral","sentiment_score":0.014752564951777458},{"text":"To receive an SMS, please press 2.","start":16.455,"end":18.955,"sentiment":"neutral","sentiment_score":0.008327280104692494},{"text":"Alternatively, to speak to one of our consultants, please hold for the following menu.","start":19.255,"end":23.435,"sentiment":"neutral","sentiment_score":0.005878521229273507}],"sentiment":"neutral","sentiment_score":0.10231149842341741,"channel":1,"num_words":75,"start":0.08,"end":23.435},{"sentences":[{"text":"Please select from the following options.","start":27.0,"end":28.94,"sentiment":"neutral","sentiment_score":0.006714326484749715},{"text":"For defined benefits inquiries, please press 1.","start":29.4,"end":32.46,"sentiment":"neutral","sentiment_score":0.0062785046840352675},{"text":"For all other inquiries, please press 2.","start":32.760002,"end":35.42,"sentiment":"neutral","sentiment_score":0.0013934869452246598},{"text":"Please note your call may be recorded for quality and training purposes.","start":37.64,"end":41.42,"sentiment":"neutral","sentiment_score":-0.037979151122272015},{"text":"Thank you for holding.","start":42.075,"end":43.055,"sentiment":"neutral","sentiment_score":0.021300483029335737}],"sentiment":"neutral","sentiment_score":-0.007682166139905651,"channel":1,"num_words":36,"start":27.0,"end":43.055},{"sentences":[{"text":"All of our team are attending to other calls at present.","start":43.434998,"end":46.175,"sentiment":"neutral","sentiment_score":-0.04028454761613499},{"text":"Please hold, and we will be with you shortly.","start":46.475,"end":48.495,"sentiment":"neutral","sentiment_score":-0.022625212661094136},{"text":"Otherwise, you can press 1 now to leave a callback, which will retain your position in the queue.","start":48.795,"end":53.295,"sentiment":"neutral","sentiment_score":-0.006723380595859554},{"text":"Thank you.","start":53.355,"end":54.094997,"sentiment":"neutral","sentiment_score":0.10847385227680206},{"text":"Each year, our super products are assessed on whether they promote your financial interests.","start":89.44,"end":93.54,"sentiment":"neutral","sentiment_score":0.059245555262480466}],"sentiment":"neutral","sentiment_score":0.00515940166250975,"channel":1,"num_words":54,"start":43.434998,"end":93.54},{"sentences":[{"text":"Visit plum.com.au to see the results.","start":93.76,"end":96.66,"sentiment":"neutral","sentiment_score":0.04841345548629761},{"text":"Thank you for your patience.","start":127.085,"end":128.205,"sentiment":"neutral","sentiment_score":0.1442430481314659},{"text":"We will be with you shortly.","start":128.205,"end":129.505,"sentiment":"neutral","sentiment_score":0.09031710401177406},{"text":"Not online yet?","start":159.905,"end":161.045,"sentiment":"neutral","sentiment_score":-0.005744680762290955},{"text":"Did you know you can access account information and perform online transactions at plum.com.au?","start":161.58499,"end":168.23,"sentiment":"neutral","sentiment_score":0.02573987016720431}],"sentiment":"neutral","sentiment_score":0.05578596287352197,"channel":1,"num_words":34,"start":93.76,"end":168.23},{"sentences":[{"text":"If you need a hand whilst you're there, you can skip the queue and can chat to us online.","start":168.29,"end":172.47,"sentiment":"neutral","sentiment_score":0.01728129558461277},{"text":"Simply visit plum.com.au and select message us.","start":173.01,"end":176.95,"sentiment":"neutral","sentiment_score":0.019248172108616148},{"text":"We apologize for the delay.","start":207.17,"end":208.79001,"sentiment":"neutral","sentiment_score":-0.14857101142406465},{"text":"Your call is progressing through our queue and will be answered by the next available consultant.","start":209.045,"end":213.22499,"sentiment":"neutral","sentiment_score":-0.03637768188491464},{"text":"Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time?","start":243.725,"end":252.865,"sentiment":"neutral","sentiment_score":0.07865292663601312}],"sentiment":"neutral","sentiment_score":0.02167163040721789,"channel":1,"num_words":80,"start":168.29,"end":252.865},{"sentences":[{"text":"Just Thank you for calling Pro.","start":252.925,"end":257.86,"sentiment":"neutral","sentiment_score":0.17982014268636703},{"text":"My name is Jason.","start":257.86,"end":258.82,"sentiment":"neutral","sentiment_score":0.25373856723308563},{"text":"How may I assist you today?","start":258.82,"end":260.19998,"sentiment":"neutral","sentiment_score":0.23047193884849548}],"sentiment":"neutral","sentiment_score":0.21729417238384485,"channel":1,"num_words":16,"start":252.925,"end":260.19998},{"sentences":[{"text":"Hi, Jason.","start":260.64502,"end":261.285,"sentiment":"neutral","sentiment_score":0.1387426108121872},{"text":"This is Dana from OQ 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you.","start":267.22,"end":267.62,"sentiment":"positive","sentiment_score":0.6079327762126923},{"text":"It's halfway through the week.","start":267.62,"end":268.58002,"sentiment":"positive","sentiment_score":0.4303950548171997},{"text":"I'm hope hopefully, you're having a good one.","start":268.58002,"end":270.68,"sentiment":"positive","sentiment_score":0.5518291965126991}],"sentiment":"positive","sentiment_score":0.5088335027297338,"channel":0,"num_words":18,"start":266.42,"end":270.68},{"sentences":[{"text":"Yeah.","start":271.485,"end":271.805,"sentiment":"neutral","sentiment_score":0.3102446496486664},{"text":"Thank you.","start":271.805,"end":272.54498,"sentiment":"positive","sentiment_score":0.44663822650909424}],"sentiment":"positive","sentiment_score":0.4011737008889516,"channel":1,"num_words":3,"start":271.485,"end":272.54498},{"sentences":[{"text":"All good.","start":273.38,"end":273.86002,"sentiment":"positive","sentiment_score":0.40490834414958954},{"text":"Hopefully, this isn't too hard an inquiry for you.","start":273.86002,"end":275.94,"sentiment":"neutral","sentiment_score":0.22823915547794765},{"text":"We have a mutual client.","start":275.94,"end":277.06,"sentiment":"neutral","sentiment_score":0.16835480332374572},{"text":"We have a ATPA sorry.","start":277.06,"end":278.58002,"sentiment":"neutral","sentiment_score":-0.039558667689561844},{"text":"No.","start":278.58002,"end":278.9,"sentiment":"neutral","sentiment_score":-0.08413980156183243}],"sentiment":"neutral","sentiment_score":0.15562772564589977,"channel":0,"num_words":22,"start":273.38,"end":278.9},{"sentences":[{"text":"ATC on file, an authority to collect.","start":278.9,"end":281.355,"sentiment":"neutral","sentiment_score":-0.06415672174521855},{"text":"Can I give you the client's account number to begin 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perfect?","start":298.46503,"end":299.98502,"sentiment":"neutral","sentiment_score":0.2226845771074295},{"text":"Okay.","start":299.98502,"end":300.48502,"sentiment":"neutral","sentiment_score":0.04140297323465347}],"sentiment":"neutral","sentiment_score":0.16225737581650415,"channel":1,"num_words":3,"start":298.46503,"end":300.48502},{"sentences":[{"text":"Mhmm.","start":300.61002,"end":301.11002,"sentiment":"neutral","sentiment_score":0.024036042392253876}],"sentiment":"neutral","sentiment_score":0.024036042392253876,"channel":0,"num_words":1,"start":300.61002,"end":301.11002},{"sentences":[{"text":"Sorry.","start":300.70502,"end":301.025,"sentiment":"neutral","sentiment_score":0.003406391479074955},{"text":"Can I have your company name 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may","start":318.4,"end":318.88,"sentiment":"positive","sentiment_score":0.3500490089257558}],"sentiment":"positive","sentiment_score":0.49492812529206276,"channel":1,"num_words":8,"start":317.03998,"end":318.88},{"sentences":[{"text":"Alright.","start":318.825,"end":319.325,"sentiment":"neutral","sentiment_score":0.29161882400512695}],"sentiment":"neutral","sentiment_score":0.29161882400512695,"channel":0,"num_words":1,"start":318.825,"end":319.325},{"sentences":[{"text":"I assist you today?","start":318.88,"end":319.94,"sentiment":"neutral","sentiment_score":0.18999210745096207}],"sentiment":"neutral","sentiment_score":0.18999210745096207,"channel":1,"num_words":4,"start":318.88,"end":319.94},{"sentences":[{"text":"With this one here, I just wanna confirm.","start":320.505,"end":322.105,"sentiment":"neutral","sentiment_score":0.06103828176856041},{"text":"Now this client has an employer super with ExxonMobil super with Plum.","start":322.105,"end":327.37,"sentiment":"neutral","sentiment_score":0.08168010941396157},{"text":"Can you just","start":327.75,"end":328.31,"sentiment":"neutral","sentiment_score":0.042275616278251014}],"sentiment":"neutral","sentiment_score":0.06936062678046849,"channel":0,"num_words":23,"start":320.505,"end":328.31},{"sentences":[{"text":"Mhmm.","start":328.235,"end":328.735,"sentiment":"neutral","sentiment_score":0.0431080088019371}],"sentiment":"neutral","sentiment_score":0.0431080088019371,"channel":1,"num_words":1,"start":328.235,"end":328.735},{"sentences":[{"text":"confirm?","start":328.31,"end":328.71,"sentiment":"neutral","sentiment_score":0.04079004377126694},{"text":"Obviously, he's got some insurances within the super fund there.","start":328.71,"end":332.15,"sentiment":"neutral","sentiment_score":0.1196924589574337},{"text":"They are quite good 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insurances?","start":341.545,"end":351.25,"sentiment":"neutral","sentiment_score":-0.05788456859148067},{"text":"Sorry.","start":351.38998,"end":351.88998,"sentiment":"neutral","sentiment_score":-0.06110144779086113}],"sentiment":"neutral","sentiment_score":-0.012231751345098019,"channel":0,"num_words":48,"start":334.985,"end":351.88998},{"sentences":[{"text":"Oh, but you you you mean the contribution.","start":352.635,"end":354.415,"sentiment":"neutral","sentiment_score":-0.04738761903718114},{"text":"Right?","start":354.475,"end":354.975,"sentiment":"neutral","sentiment_score":-0.02244836837053299}],"sentiment":"neutral","sentiment_score":-0.044616591185331345,"channel":1,"num_words":9,"start":352.635,"end":354.975},{"sentences":[{"text":"Yeah.","start":355.55,"end":355.95,"sentiment":"neutral","sentiment_score":-0.011488843709230425},{"text":"Yeah.","start":355.95,"end":356.35,"sentiment":"neutral","sentiment_score":-0.006189204752445221},{"text":"I just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account?","start":356.35,"end":364.32498,"sentiment":"neutral","sentiment_score":-0.01517623357474804}],"sentiment":"neutral","sentiment_score":-0.014706810660384319,"channel":0,"num_words":27,"start":355.55,"end":364.32498},{"sentences":[{"text":"Alright.","start":364.91,"end":365.41,"sentiment":"neutral","sentiment_score":0.0020188279449939728},{"text":"Do you mean the employer pays the premium for the 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again?","start":544.39,"end":545.925,"sentiment":"neutral","sentiment_score":0.0352845952979156}],"sentiment":"neutral","sentiment_score":0.04166284715756774,"channel":1,"num_words":8,"start":544.15,"end":545.925},{"sentences":[{"text":"Sure.","start":546.37,"end":546.61,"sentiment":"neutral","sentiment_score":0.04620695859193802},{"text":"It's Dana, spelled d a n a.","start":546.61,"end":548.79,"sentiment":"neutral","sentiment_score":0.04579733684659004}],"sentiment":"neutral","sentiment_score":0.04584853956475854,"channel":0,"num_words":8,"start":546.37,"end":548.79},{"sentences":[{"text":"Alright.","start":550.165,"end":550.64496,"sentiment":"neutral","sentiment_score":0.1818374395370483},{"text":"Perfect.","start":550.64496,"end":551.125,"sentiment":"positive","sentiment_score":0.43812817335128784},{"text":"Then I'm just okay.","start":551.125,"end":552.005,"sentiment":"neutral","sentiment_score":0.32088370621204376},{"text":"I will send the account run down to you by today, probably, this in this morning.","start":552.005,"end":556.02496,"sentiment":"neutral","sentiment_score":0.2798782894387841}],"sentiment":"neutral","sentiment_score":0.2900705940344117,"channel":1,"num_words":22,"start":550.165,"end":556.02496},{"sentences":[{"text":"Oh, wonderful.","start":556.05505,"end":557.09503,"sentiment":"positive","sentiment_score":0.3991192728281021}],"sentiment":"positive","sentiment_score":0.3991192728281021,"channel":0,"num_words":2,"start":556.05505,"end":557.09503},{"sentences":[{"text":"Mhmm.","start":556.96497,"end":557.46497,"sentiment":"neutral","sentiment_score":0.12522879242897034}],"sentiment":"neutral","sentiment_score":0.12522879242897034,"channel":1,"num_words":1,"start":556.96497,"end":557.46497},{"sentences":[{"text":"And will the account rundown also have, like, the transaction listing showing the transactions going in and out, like contributions happening over the last couple of months, or is that a separate report?","start":557.09503,"end":567.35504,"sentiment":"neutral","sentiment_score":0.03793094865977764}],"sentiment":"neutral","sentiment_score":0.03793094865977764,"channel":0,"num_words":33,"start":557.09503,"end":567.35504},{"sentences":[{"text":"For the account went down, it only show the transactional or non transactional summary, but there's no","start":568.88995,"end":575.685,"sentiment":"neutral","sentiment_score":-0.04071501806816634}],"sentiment":"neutral","sentiment_score":-0.04071501806816634,"channel":1,"num_words":17,"start":568.88995,"end":575.685},{"sentences":[{"text":"Okay.","start":575.74,"end":576.24,"sentiment":"neutral","sentiment_score":-0.010588251054286957}],"sentiment":"neutral","sentiment_score":-0.010588251054286957,"channel":0,"num_words":1,"start":575.74,"end":576.24},{"sentences":[{"text":"breakdown for the transaction.","start":576.165,"end":577.785,"sentiment":"neutral","sentiment_score":-0.012894046260043979}],"sentiment":"neutral","sentiment_score":-0.012894046260043979,"channel":1,"num_words":4,"start":576.165,"end":577.785},{"sentences":[{"text":"Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out?","start":578.3,"end":586.105,"sentiment":"neutral","sentiment_score":0.005127369012269709}],"sentiment":"neutral","sentiment_score":0.005127369012269709,"channel":0,"num_words":27,"start":578.3,"end":586.105},{"sentences":[{"text":"We can only generate","start":588.565,"end":589.685,"sentiment":"neutral","sentiment_score":-0.01298420294187963}],"sentiment":"neutral","sentiment_score":-0.01298420294187963,"channel":1,"num_words":4,"start":588.565,"end":589.685},{"sentences":[{"text":"Like a transaction","start":589.28503,"end":590.025,"sentiment":"neutral","sentiment_score":-0.005755004473030567}],"sentiment":"neutral","sentiment_score":-0.005755004473030567,"channel":0,"num_words":3,"start":589.28503,"end":590.025},{"sentences":[{"text":"this","start":589.685,"end":590.01,"sentiment":"neutral","sentiment_score":-0.01904536411166191}],"sentiment":"neutral","sentiment_score":-0.01904536411166191,"channel":1,"num_words":1,"start":589.685,"end":590.01},{"sentences":[{"text":"report?","start":590.085,"end":590.585,"sentiment":"neutral","sentiment_score":-0.011220891028642654}],"sentiment":"neutral","sentiment_score":-0.011220891028642654,"channel":0,"num_words":1,"start":590.085,"end":590.585},{"sentences":[{"text":"item from the annual statement, but we","start":590.33,"end":593.77,"sentiment":"neutral","sentiment_score":-0.019728995327438627}],"sentiment":"neutral","sentiment_score":-0.019728995327438627,"channel":1,"num_words":7,"start":590.33,"end":593.77},{"sentences":[{"text":"Okay.","start":593.685,"end":594.185,"sentiment":"neutral","sentiment_score":-0.04497210681438446}],"sentiment":"neutral","sentiment_score":-0.04497210681438446,"channel":0,"num_words":1,"start":593.685,"end":594.185},{"sentences":[{"text":"we don't have transmission report.","start":593.77,"end":595.61,"sentiment":"neutral","sentiment_score":-0.06629939377307892},{"text":"Yeah.","start":595.61,"end":596.11,"sentiment":"neutral","sentiment_score":-0.015841621905565262}],"sentiment":"neutral","sentiment_score":-0.05788976512849331,"channel":1,"num_words":6,"start":593.77,"end":596.11},{"sentences":[{"text":"No.","start":596.16,"end":596.39996,"sentiment":"neutral","sentiment_score":-0.04179494082927704},{"text":"That's okay.","start":596.39996,"end":596.95996,"sentiment":"neutral","sentiment_score":-0.016663832124322653},{"text":"The annual statement wouldn't would only come out kind of end of financial year, wouldn't it?","start":596.95996,"end":600.98,"sentiment":"neutral","sentiment_score":-0.030805254908045754}],"sentiment":"neutral","sentiment_score":-0.029895088610876547,"channel":0,"num_words":19,"start":596.16,"end":600.98},{"sentences":[{"text":"Yeah.","start":601.13,"end":601.37,"sentiment":"neutral","sentiment_score":0.009452709928154944},{"text":"Yeah.","start":601.37,"end":601.61,"sentiment":"neutral","sentiment_score":0.019810056313872337},{"text":"Yeah.","start":601.61,"end":601.85004,"sentiment":"neutral","sentiment_score":0.028078630566596985},{"text":"Yeah.","start":601.85004,"end":602.25,"sentiment":"neutral","sentiment_score":0.044798918068408966},{"text":"Correct.","start":602.25,"end":602.75,"sentiment":"neutral","sentiment_score":0.06837834417819977}],"sentiment":"neutral","sentiment_score":0.0341037318110466,"channel":1,"num_words":5,"start":601.13,"end":602.75},{"sentences":[{"text":"Yep.","start":602.39996,"end":602.63995,"sentiment":"neutral","sentiment_score":0.05930902808904648},{"text":"Are you able to generate the last financial year, the last annual statement just to send that to me?","start":602.63995,"end":607.76,"sentiment":"neutral","sentiment_score":0.036093859198062045},{"text":"Is that possible?","start":607.76,"end":608.57996,"sentiment":"neutral","sentiment_score":0.04172938441236814}],"sentiment":"neutral","sentiment_score":0.03783828287344912,"channel":0,"num_words":23,"start":602.39996,"end":608.57996},{"sentences":[{"text":"Yep.","start":609.365,"end":609.865,"sentiment":"neutral","sentiment_score":0.03393065184354782},{"text":"No problem.","start":609.925,"end":610.645,"sentiment":"neutral","sentiment_score":0.08364813029766083}],"sentiment":"neutral","sentiment_score":0.06707563747962315,"channel":1,"num_words":3,"start":609.365,"end":610.645},{"sentences":[{"text":"Yep.","start":610.63995,"end":610.995,"sentiment":"neutral","sentiment_score":0.06747440993785858}],"sentiment":"neutral","sentiment_score":0.06747440993785858,"channel":0,"num_words":1,"start":610.63995,"end":610.995},{"sentences":[{"text":"Yeah.","start":610.645,"end":610.885,"sentiment":"neutral","sentiment_score":0.1077178567647934},{"text":"I will send you both for the account run down and the annual","start":610.885,"end":614.40497,"sentiment":"neutral","sentiment_score":0.10104749924861468}],"sentiment":"neutral","sentiment_score":0.10152395335691315,"channel":1,"num_words":14,"start":610.645,"end":614.40497},{"sentences":[{"text":"Yep.","start":614.115,"end":614.615,"sentiment":"neutral","sentiment_score":0.074639692902565}],"sentiment":"neutral","sentiment_score":0.074639692902565,"channel":0,"num_words":1,"start":614.115,"end":614.615},{"sentences":[{"text":"benefit statement as financial year 2025.","start":614.40497,"end":618.60004,"sentiment":"neutral","sentiment_score":0.07519529076913993}],"sentiment":"neutral","sentiment_score":0.07519529076913993,"channel":1,"num_words":6,"start":614.40497,"end":618.60004},{"sentences":[{"text":"Perfect.","start":619.235,"end":619.735,"sentiment":"neutral","sentiment_score":0.3284527361392975},{"text":"Thank you so much,","start":619.875,"end":620.995,"sentiment":"positive","sentiment_score":0.48962780833244324}],"sentiment":"positive","sentiment_score":0.4573927938938141,"channel":0,"num_words":5,"start":619.235,"end":620.995},{"sentences":[{"text":"Mhmm.","start":620.82,"end":621.32,"sentiment":"positive","sentiment_score":0.41510507464408875}],"sentiment":"positive","sentiment_score":0.41510507464408875,"channel":1,"num_words":1,"start":620.82,"end":621.32},{"sentences":[{"text":"Jason.","start":620.995,"end":621.315,"sentiment":"neutral","sentiment_score":0.32867923378944397},{"text":"I really appreciate","start":621.315,"end":622.275,"sentiment":"positive","sentiment_score":0.3715291420618693}],"sentiment":"positive","sentiment_score":0.36081666499376297,"channel":0,"num_words":4,"start":620.995,"end":622.275},{"sentences":[{"text":"Yeah.","start":622.26,"end":622.76,"sentiment":"positive","sentiment_score":0.3587295413017273}],"sentiment":"positive","sentiment_score":0.3587295413017273,"channel":1,"num_words":1,"start":622.26,"end":622.76},{"sentences":[{"text":"your help today.","start":622.275,"end":623.335,"sentiment":"positive","sentiment_score":0.43132200837135315}],"sentiment":"positive","sentiment_score":0.43132200837135315,"channel":0,"num_words":3,"start":622.275,"end":623.335},{"sentences":[{"text":"Yeah.","start":623.94,"end":624.18,"sentiment":"neutral","sentiment_score":0.15449731051921844},{"text":"No worries.","start":624.18,"end":624.74,"sentiment":"neutral","sentiment_score":0.16127269715070724},{"text":"Yeah.","start":624.74,"end":624.98,"sentiment":"neutral","sentiment_score":0.19367514550685885},{"text":"Thank you for calling, Anna.","start":624.98,"end":626.22894,"sentiment":"positive","sentiment_score":0.4271985352039337}],"sentiment":"neutral","sentiment_score":0.3118567251496845,"channel":1,"num_words":9,"start":623.94,"end":626.22894},{"sentences":[{"text":"No worries.","start":626.57,"end":627.13,"sentiment":"neutral","sentiment_score":0.22376683354377747},{"text":"You have a wonderful afternoon oh, a wonderful day.","start":627.13,"end":629.29,"sentiment":"positive","sentiment_score":0.46056201722886825},{"text":"I'm so sorry.","start":629.29,"end":629.85,"sentiment":"neutral","sentiment_score":-0.1416864494482676},{"text":"I'm ahead of myself.","start":629.85,"end":630.81,"sentiment":"neutral","sentiment_score":-0.20258553326129913},{"text":"Have","start":630.81,"end":631.05,"sentiment":"neutral","sentiment_score":0.08498657494783401}],"sentiment":"neutral","sentiment_score":0.18116720608974757,"channel":0,"num_words":19,"start":626.57,"end":631.05},{"sentences":[{"text":"Yeah.","start":630.9489,"end":631.4489,"sentiment":"neutral","sentiment_score":0.1570231318473816}],"sentiment":"neutral","sentiment_score":0.1570231318473816,"channel":1,"num_words":1,"start":630.9489,"end":631.4489},{"sentences":[{"text":"a great day.","start":631.05,"end":631.87,"sentiment":"neutral","sentiment_score":0.3258805473645528}],"sentiment":"neutral","sentiment_score":0.3258805473645528,"channel":0,"num_words":3,"start":631.05,"end":631.87},{"sentences":[{"text":"Yeah.","start":631.66895,"end":631.8289,"sentiment":"neutral","sentiment_score":0.167887344956398},{"text":"No problem.","start":631.8289,"end":632.30896,"sentiment":"neutral","sentiment_score":0.24711667746305466},{"text":"Have a great day too.","start":632.30896,"end":633.52893,"sentiment":"positive","sentiment_score":0.3953224182128906}],"sentiment":"neutral","sentiment_score":0.32984159886837006,"channel":1,"num_words":8,"start":631.66895,"end":633.52893},{"sentences":[{"text":"Thank you.","start":633.69,"end":634.17,"sentiment":"positive","sentiment_score":0.33803752064704895},{"text":"See you later.","start":634.17,"end":634.99,"sentiment":"positive","sentiment_score":0.3808179001013438}],"sentiment":"positive","sentiment_score":0.3637057483196259,"channel":0,"num_words":5,"start":633.69,"end":634.99},{"sentences":[{"text":"See you there.","start":635.5889,"end":635.98895,"sentiment":"positive","sentiment_score":0.4031730393568675},{"text":"Bye bye.","start":635.98895,"end":636.6489,"sentiment":"neutral","sentiment_score":0.060215774923563004}],"sentiment":"neutral","sentiment_score":0.2659901335835457,"channel":1,"num_words":5,"start":635.5889,"end":636.6489}]},"summary":{"result":"success","short":"A customer is experiencing a delay in a call and is transferred to a representative who confirms their client's information and explains that the client has an employer with premiums for their insurance. The representative confirms the client's employer and insurance coverage, and explains that the contribution is deducted from the account. The customer confirms the total contribution for the last financial year and requests an updated annual statement, which the agent provides. The customer confirms the email address and domain name for the account run down and receives the last annual statement to be sent to them."},"intents":{"segments":[{"text":"My name is Jason. How may I assist you today? Hi, Jason.","start_word":285,"end_word":296,"intents":[{"intent":"Assist with messaging","confidence_score":0.10380779}]},{"text":"Can I give you the client's account number to begin with?","start_word":364,"end_word":374,"intents":[{"intent":"Confirm account number","confidence_score":0.21845569}]},{"text":"Can I have your company name again? Absolutely.","start_word":410,"end_word":417,"intents":[{"intent":"Confirm company name","confidence_score":0.13372026}]},{"text":"Let me check-in the correct card. Alright.","start_word":423,"end_word":429,"intents":[{"intent":"Check card","confidence_score":0.24540286}]},{"text":"Now this client has an employer super with ExxonMobil super with Plum. Can you just Mhmm. confirm? Obviously, he's got some insurances within the super fund there. They are quite good cover. Mhmm.","start_word":465,"end_word":497,"intents":[{"intent":"Check employer super insurance coverage","confidence_score":0.0043330537}]},{"text":"With this one here, because it's an employer super, I know part of what he the benefits are is he gets discounted administration fees. But are you able to check, is the employer making any additional contributions over and above the normal SDC to cover the insurances? Sorry.","start_word":498,"end_word":545,"intents":[{"intent":"Check employer contribution","confidence_score":0.13268232}]},{"text":"I just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account? Alright.","start_word":557,"end_word":582,"intents":[{"intent":"Verify employer's contribution","confidence_score":0.010575018}]},{"text":"Can you confirm the total contributions counted for the last financial year for me? Are you able to tell me that? Yep.","start_word":778,"end_word":799,"intents":[{"intent":"Confirm contributions","confidence_score":0.28380656}]},{"text":"Sir, can I get your name again? Sure.","start_word":982,"end_word":989,"intents":[{"intent":"Obtain name","confidence_score":0.034907456}]},{"text":"I will send the account run down to you by today, probably, this in this morning. Oh, wonderful.","start_word":1003,"end_word":1020,"intents":[{"intent":"Send account rundown","confidence_score":0.5960144}]},{"text":"Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out?","start_word":1077,"end_word":1103,"intents":[{"intent":"Generate report","confidence_score":0.43306714}]},{"text":"The annual statement wouldn't would only come out kind of end of financial year, wouldn't it? Yeah. Yeah. Yeah. Yeah. Correct. Yep. Are you able to generate the last financial year, the last annual statement just to send that to me? Is that possible? Yep. No problem. Yep. Yeah. I will send you both for the account run down and the annual Yep. benefit statement as financial year 2025.","start_word":1130,"end_word":1198,"intents":[{"intent":"Send annual statement","confidence_score":0.2707784}]},{"text":"Thank you so much, Mhmm. Jason. I really appreciate Yeah. your help today. Yeah.","start_word":1200,"end_word":1213,"intents":[{"intent":"Express gratitude","confidence_score":0.05088554}]}]},"sentiments":{"segments":[{"text":"Welcome to Plum. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time just like any other conversation you have on your mobile? To receive a WhatsApp message, please press 1. To receive an SMS, please press 2. Alternatively, to speak to one of our consultants, please hold for the following menu. Please select from the following options. For defined benefits inquiries, please press 1. For all other inquiries, please press 2. Please note your call may be recorded for quality and training purposes. Thank you for holding. All of our team are attending to other calls at present. Please hold, and we will be with you shortly. Otherwise, you can press 1 now to leave a callback, which will retain your position in the queue. Thank you. Each year, our super products are assessed on whether they promote your financial interests. Visit plum.com.au to see the results. Thank you for your patience. We will be with you shortly. Not online yet? Did you know you can access account information and perform online transactions at plum.com.au? If you need a hand whilst you're there, you can skip the queue and can chat to us online. Simply visit plum.com.au and select message us. We apologize for the delay. Your call is progressing through our queue and will be answered by the next available consultant. Did you know we've launched WhatsApp and SMS messaging as a fast and easy way to communicate with us, allowing you to skip the queue and respond to us in your own time? Just Thank you for calling Pro. My name is Jason. How may I assist you today? Hi, Jason. This is Dana from OQ Financial. How are you today?","start_word":0,"end_word":306,"sentiment":"neutral","sentiment_score":0.054140083491802216},{"text":"I'm good. Thank you.","start_word":307,"end_word":310,"sentiment":"positive","sentiment_score":0.37904149293899536},{"text":"How are you?","start_word":311,"end_word":313,"sentiment":"neutral","sentiment_score":0.2896795868873596},{"text":"I'm very well. Thank you. It's halfway through the week. I'm hope hopefully, you're having a good one.","start_word":314,"end_word":331,"sentiment":"positive","sentiment_score":0.5130884647369385},{"text":"Yeah.","start_word":332,"end_word":332,"sentiment":"neutral","sentiment_score":0.3102446496486664},{"text":"Thank you. All good.","start_word":333,"end_word":336,"sentiment":"positive","sentiment_score":0.4186628758907318},{"text":"Hopefully, this isn't too hard an inquiry for you. We have a mutual client. We have a ATPA sorry. No. ATC on file, an authority to collect. Can I give you the client's account number to begin with? Mhmm. Yep. Sure.","start_word":337,"end_word":377,"sentiment":"neutral","sentiment_score":0.0633128703821723},{"text":"No problem. Fantastic.","start_word":378,"end_word":380,"sentiment":"positive","sentiment_score":0.4749019742012024},{"text":"It is 108389 Mhmm. 389 three four nine. Yeah. 349. Yep. Should Okay. be under the Alright. name of Can Benjamin I have Parker. oh, perfect? Okay. Mhmm. Sorry. Can I have your company name again? Absolutely. It is Oakview Financial. Alright. Let me check-in the correct card. Alright. Can I also confirm the AFS cell number as well? Absolutely. It is 513068. Alright.","start_word":381,"end_word":444,"sentiment":"neutral","sentiment_score":0.06788226962089539},{"text":"Thank you so much.","start_word":445,"end_word":448,"sentiment":"positive","sentiment_score":0.661734402179718},{"text":"So how may Alright. I assist you today? With this one here, I just wanna confirm. Now this client has an employer super with ExxonMobil super with Plum. Can you just Mhmm. confirm? Obviously, he's got some insurances within the super fund there.","start_word":449,"end_word":491,"sentiment":"neutral","sentiment_score":0.113603875041008},{"text":"They are quite good cover.","start_word":492,"end_word":496,"sentiment":"positive","sentiment_score":0.34438180923461914},{"text":"Mhmm. With this one here, because it's an employer super, I know part of what he the benefits are is he gets discounted administration fees. But are you able to check, is the employer making any additional contributions over and above the normal SDC to cover the insurances? Sorry. Oh, but you you you mean the contribution. Right? Yeah. Yeah. I just wanna see if the employer is contributing anything to help cover the cost of the insurance premiums to this fund for this account? Alright. Do you mean the employer pays the premium for the member? Or Yeah. Yeah. not a problem. Let me have a look. So it's the direct code. Yep. The premiums paid by the employer. It is paid by the employer? Okay. Yep. Is the employer making additional contributions over and above the normal SGC to cover it, or is the premiums coming out of the SGC rate pay paid? From what I can see in the system is employer Yeah. making the SG contribution to the employee support account, Yep. and and the premium is deduct from because there's no deduction from the support account, so it's paid by the employer. But Okay. we cannot check if it any additional contribution from the employer. No. Let's That's say okay. yeah. More than yeah. Yeah. That's okay. So just to clarify, the employer is paying for the insurance premium. The premiums are not being deducted out of the client's account out of the contributions that have been deposited. Is that right? Yep. Correct. And with this premium paid by the employer, we also count as a concessional contributions. Okay. It's counted towards the concessional contributions.","start_word":497,"end_word":776,"sentiment":"neutral","sentiment_score":0.008625677550610687},{"text":"Beautiful.","start_word":777,"end_word":777,"sentiment":"positive","sentiment_score":0.5031687021255493},{"text":"Can you confirm the total contributions counted for the last financial year for me? Are you able to tell me that? Yep. No problem. Let me just grab the statement for the 2020 Thank five. you. Right? Yeah.","start_word":778,"end_word":815,"sentiment":"neutral","sentiment_score":0.15465840697288513},{"text":"Perfect. Thank you.","start_word":816,"end_word":818,"sentiment":"positive","sentiment_score":0.3854029178619385},{"text":"Okay. For 2025, the contribution is $22,018 point Mhmm. 21. Sorry. $22,018. And what was the last one? 21<unk>? Yeah. 21<unk>. Yep. Perfect. And for this financial year, are you able to confirm what the total concessional contributions are? Yep. As of today, the conditional Yep. contribution is 14,378 and Yep. 7<unk>. Mhmm. And 7<unk>. Perfect.","start_word":819,"end_word":880,"sentiment":"neutral","sentiment_score":0.041347578167915344},{"text":"Thank you so much for that.","start_word":881,"end_word":885,"sentiment":"positive","sentiment_score":0.4758831858634949},{"text":"Are you able Seven to cents send a moment. us an updated statement or an updated rundown for the account at all? Nope. Not a problem. I will send you the account rundown. And can I have Yeah. the email address? Yeah. The one on the t on the ATP would be perfect. It should be info@oakvfinancial.com.au. Okay. Info at sorry. Can I have the domain name? Sure. It's oakviewfinancial. So oakviewfinancial. Mhmm. Financial. Yep. Yep. And then .com.au. Dot com dot a u. Alright. Info Yeah. @ oh, u financial dot com dot a u. Okay. No problem, Yep. sir. Sir, can I get your name again? Sure. It's Dana, spelled d a n a. Alright.","start_word":886,"end_word":997,"sentiment":"neutral","sentiment_score":0.06323483014213187},{"text":"Perfect.","start_word":998,"end_word":998,"sentiment":"positive","sentiment_score":0.43812817335128784},{"text":"Then I'm just okay. I will send the account run down to you by today, probably, this in this morning.","start_word":999,"end_word":1018,"sentiment":"neutral","sentiment_score":0.2927778661251068},{"text":"Oh, wonderful.","start_word":1019,"end_word":1020,"sentiment":"positive","sentiment_score":0.3991192579269409},{"text":"Mhmm. And will the account rundown also have, like, the transaction listing showing the transactions going in and out, like contributions happening over the last couple of months, or is that a separate report? For the account went down, it only show the transactional or non transactional summary, but there's no Okay. breakdown for the transaction. Are you able to also generate a report showing me, like, the breakdown of, say, the last few months of transactions of money going in and out? We can only generate Like a transaction this report? item from the annual statement, but we Okay. we don't have transmission report. Yeah. No. That's okay. The annual statement wouldn't would only come out kind of end of financial year, wouldn't it? Yeah. Yeah. Yeah. Yeah. Correct. Yep. Are you able to generate the last financial year, the last annual statement just to send that to me? Is that possible? Yep. No problem. Yep. Yeah. I will send you both for the account run down and the annual Yep. benefit statement as financial year 2025. Perfect.","start_word":1021,"end_word":1199,"sentiment":"neutral","sentiment_score":0.01881459169089794},{"text":"Thank you so much, Mhmm.","start_word":1200,"end_word":1204,"sentiment":"positive","sentiment_score":0.45374149084091187},{"text":"Jason.","start_word":1205,"end_word":1205,"sentiment":"neutral","sentiment_score":0.32867923378944397},{"text":"I really appreciate Yeah. your help today.","start_word":1206,"end_word":1212,"sentiment":"positive","sentiment_score":0.39327293634414673},{"text":"Yeah. No worries. Yeah.","start_word":1213,"end_word":1216,"sentiment":"neutral","sentiment_score":0.1700381636619568},{"text":"Thank you for calling, Anna.","start_word":1217,"end_word":1221,"sentiment":"positive","sentiment_score":0.42691245675086975},{"text":"No worries.","start_word":1222,"end_word":1223,"sentiment":"neutral","sentiment_score":0.2276107370853424},{"text":"You have a wonderful afternoon oh, a wonderful day.","start_word":1224,"end_word":1232,"sentiment":"positive","sentiment_score":0.46806541085243225},{"text":"I'm so sorry. I'm ahead of myself. Have Yeah. a great day. Yeah. No problem.","start_word":1233,"end_word":1247,"sentiment":"neutral","sentiment_score":0.0338587760925293},{"text":"Have a great day too. Thank you. See you later. See you there.","start_word":1248,"end_word":1260,"sentiment":"positive","sentiment_score":0.3897837744309352},{"text":"Bye bye.","start_word":1261,"end_word":1262,"sentiment":"neutral","sentiment_score":0.19575251638889313}],"average":{"sentiment":"neutral","sentiment_score":0.08128356104762188}}}}