{"metadata":{"transaction_key":"deprecated","request_id":"21b5004a-eea9-4848-8068-1aa8df67dca6","sha256":"9daab0df9dfe77329a9438be488dbfcc47c4bd4069b7747c98e5a66085b60038","created":"2026-03-25T01:03:12.155Z","duration":31.895937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":78,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":88},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Sandra. This is Veronica from Oakview Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 1300160796. Thank you.","confidence":0.99867535,"words":[{"word":"good","start":14.495001,"end":14.735001,"confidence":0.9990903,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.39092573523521423},{"word":"morning","start":14.735001,"end":15.135,"confidence":0.99910897,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4666900038719177},{"word":"sandra","start":15.135,"end":15.535,"confidence":0.9992461,"punctuated_word":"Sandra.","sentiment":"positive","sentiment_score":0.4104830324649811},{"word":"this","start":15.535,"end":15.775001,"confidence":0.9995345,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3272489011287689},{"word":"is","start":15.775001,"end":16.015,"confidence":0.99379694,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3525330722332001},{"word":"veronica","start":16.015,"end":16.515,"confidence":0.99554527,"punctuated_word":"Veronica","sentiment":"positive","sentiment_score":0.39923757314682007},{"word":"from","start":16.575,"end":16.975,"confidence":0.99901664,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3903890550136566},{"word":"oakview","start":16.975,"end":17.475,"confidence":0.68501604,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.33294230699539185},{"word":"financial","start":17.615,"end":18.115,"confidence":0.9832775,"punctuated_word":"Financial.","sentiment":"positive","sentiment_score":0.34407109022140503},{"word":"just","start":18.255001,"end":18.495,"confidence":0.8391738,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.3932477533817291},{"word":"had","start":18.495,"end":18.655,"confidence":0.9919241,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.3616809844970703},{"word":"you","start":18.655,"end":18.895,"confidence":0.9981536,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3323976397514343},{"word":"booked","start":18.895,"end":19.135,"confidence":0.99921787,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.30576199293136597},{"word":"in","start":19.135,"end":19.535,"confidence":0.9997229,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.3217620551586151},{"word":"for","start":19.535,"end":20.035,"confidence":0.9994666,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3632300794124603},{"word":"a","start":20.255001,"end":20.415,"confidence":0.6743395,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28567779064178467},{"word":"bit","start":20.415,"end":20.575,"confidence":0.9942127,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.17687281966209412},{"word":"of","start":20.575,"end":20.735,"confidence":0.9993098,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.28232860565185547},{"word":"a","start":20.735,"end":20.895,"confidence":0.9951598,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3251713514328003},{"word":"catch","start":20.895,"end":21.215,"confidence":0.9996381,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.27102383971214294},{"word":"up","start":21.215,"end":21.715,"confidence":0.99867535,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.1804945766925812},{"word":"if","start":21.800938,"end":21.960938,"confidence":0.98672336,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11568432301282884},{"word":"you","start":21.960938,"end":22.040937,"confidence":0.9993917,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0792820006608963},{"word":"can","start":22.040937,"end":22.200937,"confidence":0.9991602,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05983905494213104},{"word":"please","start":22.200937,"end":22.600937,"confidence":0.99487656,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.046723872423172},{"word":"give","start":22.600937,"end":22.760937,"confidence":0.9980889,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05378292500972748},{"word":"me","start":22.760937,"end":23.000938,"confidence":0.99960464,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.15271343290805817},{"word":"a","start":23.000938,"end":23.080938,"confidence":0.9988329,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07307235896587372},{"word":"callback","start":23.080938,"end":23.580938,"confidence":0.9983468,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.027474313974380493},{"word":"on","start":23.640938,"end":24.040937,"confidence":0.9962763,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07286137342453003},{"word":"1300160796","start":24.040937,"end":29.100937,"confidence":0.9755599,"punctuated_word":"1300160796.","sentiment":"neutral","sentiment_score":0.11026298999786376},{"word":"thank","start":29.400938,"end":29.640938,"confidence":0.9993259,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5011827945709229},{"word":"you","start":29.640938,"end":30.140938,"confidence":0.99846524,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33582788705825806}],"paragraphs":{"transcript":"\nGood morning, Sandra. This is Veronica from Oakview Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 1300160796. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning, Sandra.","start":14.495001,"end":15.535,"sentiment":"positive","sentiment_score":0.42269959052403766},{"text":"This is Veronica from Oakview Financial.","start":15.535,"end":18.115,"sentiment":"positive","sentiment_score":0.3577369997898738},{"text":"Just had you booked in for a bit of a catch up.","start":18.255001,"end":21.715,"sentiment":"neutral","sentiment_score":0.2999707907438278},{"text":"If you can please give me a callback on 1300160796.","start":21.800938,"end":29.100937,"sentiment":"neutral","sentiment_score":0.07916966453194618},{"text":"Thank you.","start":29.400938,"end":30.140938,"sentiment":"positive","sentiment_score":0.41850534081459045}],"sentiment":"neutral","sentiment_score":0.2619053813995737,"num_words":33,"start":14.495001,"end":30.140938}]}}]},{"alternatives":[{"transcript":"Sandra. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":0.9997093,"words":[{"word":"sandra","start":3.6799998,"end":4.18,"confidence":0.9183322,"punctuated_word":"Sandra.","sentiment":"neutral","sentiment_score":-0.06678912043571472},{"word":"isn't","start":4.96,"end":5.44,"confidence":0.9982472,"punctuated_word":"Isn't","sentiment":"neutral","sentiment_score":-0.3287220001220703},{"word":"available","start":5.44,"end":5.92,"confidence":0.99973446,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4347096383571625},{"word":"right","start":5.92,"end":6.08,"confidence":0.99963856,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4579327702522278},{"word":"now","start":6.08,"end":6.58,"confidence":0.999346,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4262969493865967},{"word":"please","start":6.64,"end":6.96,"confidence":0.9994592,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.25933754444122314},{"word":"leave","start":6.96,"end":7.2,"confidence":0.99949384,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22020167112350464},{"word":"a","start":7.2,"end":7.3599997,"confidence":0.9995376,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22962933778762817},{"word":"detailed","start":7.3599997,"end":7.7599998,"confidence":0.99902713,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.2100302428007126},{"word":"message","start":7.7599998,"end":8.24,"confidence":0.9998876,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.23633646965026855},{"word":"after","start":8.24,"end":8.559999,"confidence":0.9983637,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14177708327770233},{"word":"the","start":8.559999,"end":8.639999,"confidence":0.9997508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17475685477256775},{"word":"tone","start":8.639999,"end":9.139999,"confidence":0.9997115,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.1859474927186966},{"word":"when","start":9.2,"end":9.44,"confidence":0.9998424,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.06875337660312653},{"word":"you","start":9.44,"end":9.5199995,"confidence":0.9998487,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07557706534862518},{"word":"have","start":9.5199995,"end":9.679999,"confidence":0.98811454,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.060367632657289505},{"word":"finished","start":9.679999,"end":10.08,"confidence":0.9994764,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.06277071684598923},{"word":"recording","start":10.08,"end":10.58,"confidence":0.99774516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.08482266962528229},{"word":"you","start":10.639999,"end":10.719999,"confidence":0.9998398,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.112434983253479},{"word":"may","start":10.719999,"end":10.96,"confidence":0.9998771,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08932951837778091},{"word":"hang","start":10.96,"end":11.2,"confidence":0.99972326,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.10041423887014388},{"word":"up","start":11.2,"end":11.44,"confidence":0.7757729,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.09767307341098784},{"word":"or","start":11.44,"end":11.679999,"confidence":0.9997093,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11159393936395644},{"word":"press","start":11.679999,"end":11.92,"confidence":0.99997544,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.10520343482494354},{"word":"one","start":11.92,"end":12.16,"confidence":0.9998016,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.10128451883792876},{"word":"for","start":12.16,"end":12.4,"confidence":0.9995999,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12030750513076782},{"word":"more","start":12.4,"end":12.559999,"confidence":0.9998841,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.10659559816122056},{"word":"options","start":12.559999,"end":13.059999,"confidence":0.9998218,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.12833623588085177}],"paragraphs":{"transcript":"\nSandra. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Sandra.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":-0.06678912043571472},{"text":"Isn't available right now.","start":4.96,"end":6.58,"sentiment":"negative","sentiment_score":-0.4119153395295143},{"text":"Please leave a detailed message after the tone.","start":6.64,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.20725208707153797},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":9.2,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.09503096714615822}],"sentiment":"neutral","sentiment_score":-0.17135470293994462,"num_words":28,"start":3.6799998,"end":13.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sandra. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Good morning, Sandra. This is Veronica from Oakview Financial. Just had you booked in for a bit of a catch up. If you can please give me a callback on 1300160796. Thank you.","paragraphs":[{"sentences":[{"text":"Sandra.","start":3.6799998,"end":4.18,"sentiment":"neutral","sentiment_score":-0.06678912043571472},{"text":"Isn't available right now.","start":4.96,"end":6.58,"sentiment":"negative","sentiment_score":-0.4119153395295143},{"text":"Please leave a detailed message after the tone.","start":6.64,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.20725208707153797},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":9.2,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.09503096714615822}],"sentiment":"neutral","sentiment_score":-0.17135470293994462,"channel":1,"num_words":28,"start":3.6799998,"end":13.059999},{"sentences":[{"text":"Good morning, Sandra.","start":14.495001,"end":15.535,"sentiment":"positive","sentiment_score":0.42269959052403766},{"text":"This is Veronica from Oakview Financial.","start":15.535,"end":18.115,"sentiment":"positive","sentiment_score":0.3577369997898738},{"text":"Just had you booked in for a bit of a catch up.","start":18.255001,"end":21.715,"sentiment":"neutral","sentiment_score":0.2999707907438278},{"text":"If you can please give me a callback on 1300160796.","start":21.800938,"end":29.100937,"sentiment":"neutral","sentiment_score":0.07916966453194618},{"text":"Thank you.","start":29.400938,"end":30.140938,"sentiment":"positive","sentiment_score":0.41850534081459045}],"sentiment":"neutral","sentiment_score":0.2619053813995737,"channel":0,"num_words":33,"start":14.495001,"end":30.140938}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Veronica, left a voicemail for Sandra, who is not currently available. Veronica requested Sandra to call back on 1300160ter when she had scheduled a catch-up session."},"intents":{"segments":[{"text":"If you can please give me a callback on 1300160796. Thank you.","start_word":49,"end_word":60,"intents":[{"intent":"Callback request","confidence_score":0.020936238}]}]},"sentiments":{"segments":[{"text":"Sandra.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.06678912043571472},{"text":"Isn't available right now.","start_word":1,"end_word":4,"sentiment":"negative","sentiment_score":-0.3765384554862976},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","start_word":5,"end_word":27,"sentiment":"neutral","sentiment_score":-0.13606750965118408},{"text":"Good morning, Sandra. This is Veronica from Oakview Financial.","start_word":28,"end_word":36,"sentiment":"positive","sentiment_score":0.38342463970184326},{"text":"Just had you booked in for a bit of a catch up. If you can please give me a callback on 1300160796.","start_word":37,"end_word":58,"sentiment":"neutral","sentiment_score":0.18232974410057068},{"text":"Thank you.","start_word":59,"end_word":60,"sentiment":"positive","sentiment_score":0.5036305785179138}],"average":{"sentiment":"neutral","sentiment_score":0.06114855679598721}}}}