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So you're waiting for the router to arrive. Hang on a sec. We sent yep. Well, your the the new place is Unit 4922 Lindblim Way. Yeah? Okay. Well, you need you need to provide the other address so we can activate the other address as well. Airtel, we provide NBN and all other types of services. Can we have the address, please? We have 106. Okay. Unit 29. Yep. Unit twenty six. State Circle. Was it all one word? Is that in Deacon, A C P? Sorry. What unit number was it again? Twenty three twenty five 2825. Yeah. Okay. So it looks like this is a new area, a new building. Yeah. Yeah. Yeah. So we're getting Unit 20 Unit 2629 State Circle. So we got that here. So we'll have to put that in. Let me just check something else. Hang on one second. Well, there'll be a disconnection fee. You'll have to pay for the router and all that. So I I don't know. That'll have to go with you'll have to talk to our accounts team. But the router was you'll have to talk to the accounts team. You rang up to tech support, and the accounts team is option two. I'll see if I can transfer you across. Hang on a sec. Just bear with me for a second. Just gonna put you on hold. Hello? Yeah. Okay. I'm gonna transfer you across. We just double checked. It is an NBN area, so we can definitely get that organized for you. But they're gonna ask for a a document like a rental agreement just to confirm the address because the address, it'll go up to 27, but it won't go up there. There's no Unit 26. It must be an area that NBN has just finished. And, normally, when this happens, you have to provide a doc of a proof of document, we send that out to MBN. Then they put the address up on the portal and then we just activate it and that's it. Yeah. Yeah. Definitely definitely a 100%. Yeah. Yeah. Definitely definitely a 100%. Just yeah. What what I'll do, I've got your email address. So once you receive hang on a sec. Let me just see where this router is because it should have been there by now. Oh, okay. So that router, you just I mean, it'll get that service up and running what where you are now so you can plug it in because that'll work. And when you're ready to move to the address, I'll send you an email what we're after. You send us that document. Let us know when you're gonna move into that address, and we can have it ready for you. You well, look yeah. Yeah. Definitely. 100%. So that way, you don't have to pay out any contract. You just bring that contract to the wherever you're going. The only thing is that with NBN, if you're you're on an NBN platform, maybe the prices might be a little bit different because NBN is government and Super Network is private. And there's yeah. No. No. No. No. It just depends on the on the service provider. We're an official Internet service provider. We're part of the APNIC group here in Australia. There's not many of them part of that group. We're one of them. So we can provide you services to any wherever you go, whether it's a private whether it's a private embedded network or it's NBN, whatever. NBN is the biggest network in Australia that's owned by the Australian government. And then you got private embedded networks that go to them. The government say, listen. Can we cable up this area? The government will say yes or no. They say yes. They go in there. Super Networks, for argument's sake, they put in all their equipment in that area in the building in limbo to limbo way. So they got their own switches. We provide the IP transit over their network. So without us, they can't provide it Internet. They just provide the network. And the network without the transit is nothing. It's just an empty tunnel. Yeah. Yeah. Yeah. Okay. Well, just hang on a sec. I'll do that do that now for you. Because you came across to tech support. I should be able to. If not, just when you just well, you'll have to probably ring up again and just select option 2. Okay. Let's have a look. Accounts. Alright. I'm just gonna transfer you over now. Okay? If you if you get cut off, just call back the 1800 and just press option 2. Okay. No worries. 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Airtel tech support. Sorry. With who? And what service?\n\nWas it Internet? Yes. But what name was it under? One second. How do you spell the first name?\n\nDavao Marvania. Yep. Okay. So you're waiting for the router to arrive. Hang on a sec.\n\nWe sent yep. Well, your the the new place is Unit 4922 Lindblim Way. Yeah? Okay. Well, you need you need to provide the other address so we can activate the other address as well.\n\nAirtel, we provide NBN and all other types of services. Can we have the address, please? We have 106. Okay. Unit 29.\n\nYep. Unit twenty six. State Circle. Was it all one word? Is that in Deacon, A C P?\n\nSorry. What unit number was it again? Twenty three twenty five 2825. Yeah. Okay.\n\nSo it looks like this is a new area, a new building. Yeah. Yeah. Yeah. So we're getting Unit 20 Unit 2629 State Circle.\n\nSo we got that here. So we'll have to put that in. Let me just check something else. Hang on one second. Well, there'll be a disconnection fee.\n\nYou'll have to pay for the router and all that. So I I don't know. That'll have to go with you'll have to talk to our accounts team. But the router was you'll have to talk to the accounts team. You rang up to tech support, and the accounts team is option two.\n\nI'll see if I can transfer you across. Hang on a sec. Just bear with me for a second. Just gonna put you on hold. Hello?\n\nYeah. Okay. I'm gonna transfer you across. We just double checked. It is an NBN area, so we can definitely get that organized for you.\n\nBut they're gonna ask for a a document like a rental agreement just to confirm the address because the address, it'll go up to 27, but it won't go up there. There's no Unit 26. It must be an area that NBN has just finished. And, normally, when this happens, you have to provide a doc of a proof of document, we send that out to MBN. Then they put the address up on the portal and then we just activate it and that's it.\n\nYeah. Yeah. Definitely definitely a 100%. Yeah. Yeah.\n\nDefinitely definitely a 100%. Just yeah. What what I'll do, I've got your email address. So once you receive hang on a sec. Let me just see where this router is because it should have been there by now.\n\nOh, okay. So that router, you just I mean, it'll get that service up and running what where you are now so you can plug it in because that'll work. And when you're ready to move to the address, I'll send you an email what we're after. You send us that document. Let us know when you're gonna move into that address, and we can have it ready for you.\n\nYou well, look yeah. Yeah. Definitely. 100%. So that way, you don't have to pay out any contract.\n\nYou just bring that contract to the wherever you're going. The only thing is that with NBN, if you're you're on an NBN platform, maybe the prices might be a little bit different because NBN is government and Super Network is private. And there's yeah. No. No.\n\nNo. No. It just depends on the on the service provider. We're an official Internet service provider. We're part of the APNIC group here in Australia.\n\nThere's not many of them part of that group. We're one of them. So we can provide you services to any wherever you go, whether it's a private whether it's a private embedded network or it's NBN, whatever. NBN is the biggest network in Australia that's owned by the Australian government. And then you got private embedded networks that go to them.\n\nThe government say, listen. Can we cable up this area? The government will say yes or no. They say yes. They go in there.\n\nSuper Networks, for argument's sake, they put in all their equipment in that area in the building in limbo to limbo way. So they got their own switches. We provide the IP transit over their network. So without us, they can't provide it Internet. They just provide the network.\n\nAnd the network without the transit is nothing. It's just an empty tunnel. Yeah. Yeah. Yeah.\n\nOkay. Well, just hang on a sec. I'll do that do that now for you. Because you came across to tech support. I should be able to.\n\nIf not, just when you just well, you'll have to probably ring up again and just select option 2. Okay. Let's have a look. Accounts. Alright.\n\nI'm just gonna transfer you over now. Okay? If you if you get cut off, just call back the 1800 and just press option 2. Okay. No worries.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04788084328174591},{"text":"Airtel tech support.","start":0.48,"end":2.42,"sentiment":"neutral","sentiment_score":0.03699572260181109},{"text":"Sorry.","start":9.03,"end":9.28,"sentiment":"neutral","sentiment_score":-0.031840696930885315},{"text":"With who?","start":9.28,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.0367558766156435},{"text":"And what service?","start":12.755,"end":13.475,"sentiment":"neutral","sentiment_score":-0.0022916877642273903}],"sentiment":"neutral","sentiment_score":0.004664049763232469,"num_words":10,"start":0.16,"end":13.475},{"sentences":[{"text":"Was it Internet?","start":13.475,"end":14.295,"sentiment":"neutral","sentiment_score":0.0031560581798354783},{"text":"Yes.","start":16.035,"end":16.535,"sentiment":"neutral","sentiment_score":0.019482741132378575},{"text":"But what name was it under?","start":16.835,"end":18.295,"sentiment":"neutral","sentiment_score":0.0021229015352825322},{"text":"One second.","start":22.275,"end":23.015,"sentiment":"neutral","sentiment_score":0.0073015810921788216},{"text":"How do you spell the first name?","start":26.035,"end":27.48,"sentiment":"neutral","sentiment_score":0.006208300989653383}],"sentiment":"neutral","sentiment_score":0.005249978631342712,"num_words":19,"start":13.475,"end":27.48},{"sentences":[{"text":"Davao Marvania.","start":35.16,"end":36.7,"sentiment":"neutral","sentiment_score":0.018256559036672115},{"text":"Yep.","start":37.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":0.06616576761007309},{"text":"Okay.","start":44.785,"end":45.185,"sentiment":"neutral","sentiment_score":-0.010251153260469437},{"text":"So you're waiting for the router to arrive.","start":45.185,"end":46.865,"sentiment":"neutral","sentiment_score":0.013666802784428},{"text":"Hang on a sec.","start":46.865,"end":47.845,"sentiment":"neutral","sentiment_score":-0.031967791728675365}],"sentiment":"neutral","sentiment_score":0.004618186736479402,"num_words":16,"start":35.16,"end":47.845},{"sentences":[{"text":"We sent yep.","start":48.225,"end":49.845,"sentiment":"neutral","sentiment_score":-0.11886883278687795},{"text":"Well, your the the new place is Unit 4922 Lindblim Way.","start":60.72,"end":65.52,"sentiment":"neutral","sentiment_score":0.002437867224216461},{"text":"Yeah?","start":65.52,"end":66.02,"sentiment":"neutral","sentiment_score":0.03012120351195335},{"text":"Okay.","start":71.445,"end":71.765,"sentiment":"neutral","sentiment_score":0.020122868940234184},{"text":"Well, you need you need to provide the other address so we can activate the other address as well.","start":71.765,"end":75.785,"sentiment":"neutral","sentiment_score":0.018265422629682643}],"sentiment":"neutral","sentiment_score":0.00192848981491157,"num_words":35,"start":48.225,"end":75.785},{"sentences":[{"text":"Airtel, we provide NBN and all other types of services.","start":80.885,"end":83.685,"sentiment":"neutral","sentiment_score":0.05271570067852736},{"text":"Can we have the address, please?","start":83.685,"end":85.14,"sentiment":"neutral","sentiment_score":0.001833808918793996},{"text":"We have 106.","start":88.9,"end":90.2,"sentiment":"neutral","sentiment_score":-0.004686272703111172},{"text":"Okay.","start":105.315,"end":105.555,"sentiment":"neutral","sentiment_score":-0.00024405820295214653},{"text":"Unit 29.","start":105.555,"end":108.675,"sentiment":"neutral","sentiment_score":-0.009888682048767805}],"sentiment":"neutral","sentiment_score":0.02291270999491892,"num_words":22,"start":80.885,"end":108.675},{"sentences":[{"text":"Yep.","start":108.675,"end":109.175,"sentiment":"neutral","sentiment_score":-0.017790568992495537},{"text":"Unit twenty six.","start":110.994995,"end":112.215,"sentiment":"neutral","sentiment_score":-0.011981187388300896},{"text":"State Circle.","start":116.81,"end":117.61,"sentiment":"neutral","sentiment_score":-0.006976839620620012},{"text":"Was it all one word?","start":117.61,"end":118.829994,"sentiment":"neutral","sentiment_score":-0.028775885701179504},{"text":"Is that in Deacon, A C P?","start":121.85,"end":126.189995,"sentiment":"neutral","sentiment_score":-0.028911710317645754}],"sentiment":"neutral","sentiment_score":-0.022997178396003112,"num_words":18,"start":108.675,"end":126.189995},{"sentences":[{"text":"Sorry.","start":142.995,"end":143.315,"sentiment":"neutral","sentiment_score":-0.04766828566789627},{"text":"What unit number was it again?","start":143.315,"end":144.855,"sentiment":"neutral","sentiment_score":-0.027405289001762867},{"text":"Twenty three twenty five 2825.","start":146.86,"end":151.68001,"sentiment":"neutral","sentiment_score":0.001206837221980095},{"text":"Yeah.","start":153.58,"end":153.66,"sentiment":"neutral","sentiment_score":0.011068680323660374},{"text":"Okay.","start":153.66,"end":154.16,"sentiment":"neutral","sentiment_score":0.007061641663312912}],"sentiment":"neutral","sentiment_score":-0.013423965112971408,"num_words":14,"start":142.995,"end":154.16},{"sentences":[{"text":"So it looks like this is a new area, a new building.","start":155.34,"end":158.56,"sentiment":"neutral","sentiment_score":-0.024432827563335497},{"text":"Yeah.","start":161.80501,"end":162.30501,"sentiment":"neutral","sentiment_score":-0.06770098954439163},{"text":"Yeah.","start":163.96501,"end":164.125,"sentiment":"neutral","sentiment_score":-0.0332518145442009},{"text":"Yeah.","start":164.125,"end":164.625,"sentiment":"neutral","sentiment_score":-0.03206261619925499},{"text":"So we're getting Unit 20 Unit 2629 State Circle.","start":165.085,"end":177.85,"sentiment":"neutral","sentiment_score":0.031152318542202313}],"sentiment":"neutral","sentiment_score":-0.006076603507002194,"num_words":24,"start":155.34,"end":177.85},{"sentences":[{"text":"So we got that here.","start":177.85,"end":179.15,"sentiment":"neutral","sentiment_score":0.06558843031525612},{"text":"So we'll have to put that in.","start":180.01,"end":181.70999,"sentiment":"neutral","sentiment_score":0.03645896805184228},{"text":"Let me just check something else.","start":182.33,"end":183.77,"sentiment":"neutral","sentiment_score":0.012144097747902075},{"text":"Hang on one second.","start":183.77,"end":184.83,"sentiment":"neutral","sentiment_score":-0.009679829934611917},{"text":"Well, there'll be a disconnection fee.","start":199.505,"end":201.185,"sentiment":"neutral","sentiment_score":-0.1426199103395144}],"sentiment":"neutral","sentiment_score":-0.0085149738338909,"num_words":28,"start":177.85,"end":201.185},{"sentences":[{"text":"You'll have to pay for the router and all that.","start":201.185,"end":202.83,"sentiment":"neutral","sentiment_score":-0.12535550594329833},{"text":"So I I don't know.","start":202.83,"end":203.95001,"sentiment":"neutral","sentiment_score":-0.14662926644086838},{"text":"That'll have to go with you'll have to talk to our accounts team.","start":203.95001,"end":207.01001,"sentiment":"neutral","sentiment_score":-0.09366517685926877},{"text":"But the router was you'll have to talk to the accounts team.","start":208.35,"end":212.35,"sentiment":"neutral","sentiment_score":-0.050698733578125633},{"text":"You rang up to tech support, and the accounts team is option two.","start":212.35,"end":217.725,"sentiment":"neutral","sentiment_score":-0.004832784430338786}],"sentiment":"neutral","sentiment_score":-0.073123767761127,"num_words":53,"start":201.185,"end":217.725},{"sentences":[{"text":"I'll see if I can transfer you across.","start":217.725,"end":219.645,"sentiment":"neutral","sentiment_score":0.021045614266768098},{"text":"Hang on a sec.","start":219.645,"end":220.625,"sentiment":"neutral","sentiment_score":-0.0027214898727834225},{"text":"Just bear with me for a second.","start":222.685,"end":224.225,"sentiment":"neutral","sentiment_score":-0.013616855389305524},{"text":"Just gonna put you on hold.","start":232.47,"end":233.93,"sentiment":"neutral","sentiment_score":-0.009368599702914556},{"text":"Hello?","start":342.04498,"end":342.54498,"sentiment":"neutral","sentiment_score":0.05283793061971664}],"sentiment":"neutral","sentiment_score":0.0022610499738500668,"num_words":26,"start":217.725,"end":342.54498},{"sentences":[{"text":"Yeah.","start":343.72498,"end":344.04498,"sentiment":"neutral","sentiment_score":0.07775620371103287},{"text":"Okay.","start":344.04498,"end":344.285,"sentiment":"neutral","sentiment_score":0.0978781431913376},{"text":"I'm gonna transfer you across.","start":344.285,"end":345.745,"sentiment":"neutral","sentiment_score":0.11448394805192948},{"text":"We just double checked.","start":346.285,"end":347.245,"sentiment":"neutral","sentiment_score":0.12957371771335602},{"text":"It is an NBN area, so we can definitely get that organized for you.","start":347.245,"end":351.06003,"sentiment":"neutral","sentiment_score":0.2288145273923874}],"sentiment":"neutral","sentiment_score":0.17879009366035462,"num_words":25,"start":343.72498,"end":351.06003},{"sentences":[{"text":"But they're gonna ask for a a document like a rental agreement just to confirm the address because the address, it'll go up to 27, but it won't go up there.","start":351.06003,"end":363.795,"sentiment":"neutral","sentiment_score":-0.011413384213923447},{"text":"There's no Unit 26.","start":363.795,"end":365.23502,"sentiment":"neutral","sentiment_score":-0.07481460087001324},{"text":"It must be an area that NBN has just finished.","start":365.23502,"end":367.975,"sentiment":"neutral","sentiment_score":-0.017029220052063466},{"text":"And, normally, when this happens, you have to provide a doc of a proof of document, we send that out to MBN.","start":368.755,"end":378.8,"sentiment":"neutral","sentiment_score":0.019127735698764973},{"text":"Then they put the address up on the portal and then we just activate it and that's it.","start":379.25998,"end":381.9,"sentiment":"neutral","sentiment_score":0.05452357791364193}],"sentiment":"neutral","sentiment_score":0.00681022439042435,"num_words":85,"start":351.06003,"end":381.9},{"sentences":[{"text":"Yeah.","start":381.9,"end":381.948,"sentiment":"neutral","sentiment_score":0.1815526783466339},{"text":"Yeah.","start":381.948,"end":381.996,"sentiment":"neutral","sentiment_score":0.2896801829338074},{"text":"Definitely definitely a 100%.","start":381.996,"end":383.19998,"sentiment":"positive","sentiment_score":0.4413801580667496},{"text":"Yeah.","start":386.785,"end":387.025,"sentiment":"neutral","sentiment_score":0.23281964659690857},{"text":"Yeah.","start":387.025,"end":387.185,"sentiment":"positive","sentiment_score":0.373070627450943}],"sentiment":"positive","sentiment_score":0.3553304709494114,"num_words":8,"start":381.9,"end":387.185},{"sentences":[{"text":"Definitely definitely a 100%.","start":387.185,"end":389.525,"sentiment":"positive","sentiment_score":0.614966481924057},{"text":"Just yeah.","start":391.185,"end":391.665,"sentiment":"positive","sentiment_score":0.34149278700351715},{"text":"What what I'll do, I've got your email address.","start":391.665,"end":393.845,"sentiment":"neutral","sentiment_score":0.11330225153101815},{"text":"So once you receive hang on a sec.","start":395.665,"end":398.785,"sentiment":"neutral","sentiment_score":0.05851253215223551},{"text":"Let me just see where this router is because it should have been there by now.","start":398.785,"end":401.82,"sentiment":"neutral","sentiment_score":0.11661321762949228}],"sentiment":"neutral","sentiment_score":0.16657650012236375,"num_words":39,"start":387.185,"end":401.82},{"sentences":[{"text":"Oh, okay.","start":409.26,"end":409.84,"sentiment":"neutral","sentiment_score":0.21943651139736173},{"text":"So that router, you just I mean, it'll get that service up and running what where you are now so you can plug it in because that'll work.","start":410.06,"end":417.66498,"sentiment":"neutral","sentiment_score":0.29328752415520803},{"text":"And when you're ready to move to the address, I'll send you an email what we're after.","start":418.04498,"end":424.04498,"sentiment":"neutral","sentiment_score":0.12547423383768866},{"text":"You send us that document.","start":424.04498,"end":425.085,"sentiment":"neutral","sentiment_score":0.12210084199905395},{"text":"Let us know when you're gonna move into that address, and we can have it ready for you.","start":425.085,"end":429.50497,"sentiment":"neutral","sentiment_score":0.15833685340152848}],"sentiment":"neutral","sentiment_score":0.2034936177943434,"num_words":70,"start":409.26,"end":429.50497},{"sentences":[{"text":"You well, look 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because NBN is government and Super Network is private.","start":450.67502,"end":464.63,"sentiment":"neutral","sentiment_score":0.02759213198442012},{"text":"And there's yeah.","start":465.73,"end":466.87003,"sentiment":"neutral","sentiment_score":0.007801113262151678},{"text":"No.","start":469.755,"end":470.255,"sentiment":"neutral","sentiment_score":-0.06462247669696808},{"text":"No.","start":475.755,"end":475.915,"sentiment":"neutral","sentiment_score":-0.061754271388053894}],"sentiment":"neutral","sentiment_score":0.08667811237652093,"num_words":47,"start":447.39502,"end":475.915},{"sentences":[{"text":"No.","start":475.915,"end":476.155,"sentiment":"neutral","sentiment_score":-0.07039514929056168},{"text":"No.","start":476.155,"end":476.655,"sentiment":"neutral","sentiment_score":-0.05924176052212715},{"text":"It just depends on the on the service provider.","start":477.115,"end":479.435,"sentiment":"neutral","sentiment_score":-0.007016975432634354},{"text":"We're an official Internet service provider.","start":479.435,"end":481.355,"sentiment":"neutral","sentiment_score":0.015492612185577551},{"text":"We're part of the APNIC group here in Australia.","start":481.355,"end":483.375,"sentiment":"neutral","sentiment_score":0.10550688538286421}],"sentiment":"neutral","sentiment_score":0.032681844340494044,"num_words":26,"start":475.915,"end":483.375},{"sentences":[{"text":"There's not many of them part of that group.","start":483.96,"end":487.24,"sentiment":"neutral","sentiment_score":0.007188529810971684},{"text":"We're one of them.","start":487.24,"end":488.28,"sentiment":"neutral","sentiment_score":0.15196588449180126},{"text":"So we can provide you services to any wherever you go, whether it's a private whether it's a private embedded network or it's NBN, whatever.","start":488.28,"end":495.74,"sentiment":"neutral","sentiment_score":0.22853722929954529},{"text":"NBN is the biggest network in Australia that's owned by the Australian government.","start":495.8,"end":499.34,"sentiment":"neutral","sentiment_score":0.1360741492647391},{"text":"And then you got private embedded networks that go to them.","start":499.945,"end":502.665,"sentiment":"neutral","sentiment_score":0.018677970733154903}],"sentiment":"neutral","sentiment_score":0.13484536543969186,"num_words":62,"start":483.96,"end":502.665},{"sentences":[{"text":"The government say, listen.","start":502.665,"end":503.885,"sentiment":"neutral","sentiment_score":-0.017050100024789572},{"text":"Can we cable up this area?","start":504.025,"end":505.465,"sentiment":"neutral","sentiment_score":-0.00874625767270724},{"text":"The government will say yes or no.","start":505.465,"end":506.825,"sentiment":"neutral","sentiment_score":-0.09117511340550014},{"text":"They say yes.","start":506.825,"end":507.465,"sentiment":"neutral","sentiment_score":-0.017580619702736538},{"text":"They go in there.","start":507.465,"end":508.445,"sentiment":"neutral","sentiment_score":0.008790829218924046}],"sentiment":"neutral","sentiment_score":-0.03235342842526734,"num_words":24,"start":502.665,"end":508.445},{"sentences":[{"text":"Super Networks, for argument's sake, they put in all their equipment in that area in the building in limbo to limbo way.","start":508.745,"end":514.525,"sentiment":"neutral","sentiment_score":0.024398964067751713},{"text":"So they got their own switches.","start":515.27997,"end":516.72,"sentiment":"neutral","sentiment_score":0.0004320964217185974},{"text":"We provide the IP transit over their network.","start":516.72,"end":519.77997,"sentiment":"neutral","sentiment_score":0.05111984955146909},{"text":"So without us, they can't provide it Internet.","start":520.08,"end":522.4,"sentiment":"neutral","sentiment_score":-0.09904017765074968},{"text":"They just provide the network.","start":522.4,"end":523.52,"sentiment":"neutral","sentiment_score":-0.015119440853595734}],"sentiment":"neutral","sentiment_score":0.0016410195705842,"num_words":49,"start":508.745,"end":523.52},{"sentences":[{"text":"And the network without the transit is nothing.","start":523.52,"end":525.84,"sentiment":"neutral","sentiment_score":-0.19559675175696611},{"text":"It's just an empty tunnel.","start":525.84,"end":527.06,"sentiment":"neutral","sentiment_score":-0.2347945213317871},{"text":"Yeah.","start":528.405,"end":528.885,"sentiment":"neutral","sentiment_score":0.05274230986833573},{"text":"Yeah.","start":528.885,"end":529.385,"sentiment":"neutral","sentiment_score":0.0744905024766922},{"text":"Yeah.","start":540.72504,"end":541.04504,"sentiment":"neutral","sentiment_score":0.008455172181129456}],"sentiment":"neutral","sentiment_score":-0.1626911647617817,"num_words":16,"start":523.52,"end":541.04504},{"sentences":[{"text":"Okay.","start":541.04504,"end":541.36505,"sentiment":"neutral","sentiment_score":0.033662352710962296},{"text":"Well, just hang on a sec.","start":541.36505,"end":542.72504,"sentiment":"neutral","sentiment_score":0.04659267204503218},{"text":"I'll do that do that now for you.","start":542.72504,"end":545.62,"sentiment":"neutral","sentiment_score":0.1569644482806325},{"text":"Because you came across to tech support.","start":548.72,"end":551.22,"sentiment":"neutral","sentiment_score":0.0799071512051991},{"text":"I should be able to.","start":551.92,"end":552.88,"sentiment":"neutral","sentiment_score":0.160145303606987}],"sentiment":"neutral","sentiment_score":0.10848187213694607,"num_words":27,"start":541.04504,"end":552.88},{"sentences":[{"text":"If not, just when you just well, you'll have to probably ring up again and just select option 2.","start":552.88,"end":557.77997,"sentiment":"neutral","sentiment_score":-0.028456631459687885},{"text":"Okay.","start":562.295,"end":562.615,"sentiment":"neutral","sentiment_score":0.05636898800730705},{"text":"Let's have a 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It's Doval here. I got connected with the LTL NVN service last week with Airtel. NBN. Yes. Dhaval Marvania. D h a v a l. Yes. Correct. Now the thing is I haven't received the modem yet. Yeah. And the other thing is due to some personal reasons, like, we have to move to the new place, and I don't think so there is a super networks available, like the Airtel network. So I'm just wondering that's my current address. Yes. But we are planning to move to another address. Yeah. I've checked online. There is no petrol service available on that address. Unit 26 Of 20 9. Twenty nine? Sorry. Sorry. Unit 26 of 29th State Circle. No. Different. Yeah. That's correct. 26. Yeah. Not, like, quite new, but yeah. I mean, I'm I'm still in the process of applying the tenancy for that address, so it's not confirmed yet. But I'm just wondering, like, in case if I have to cancel my contract, what are the charges I'm liable to pay? Sir, what do I need to speak? Okay. Yes. Sure thing. Yep. Yep. Yep. Yep. Yep. Yep. Makes sense here. So I can still got connected once I get the yep. I mean, yeah, I got the email this morning from the post saying they will be delivering by today or tomorrow. So yeah. Yep. Yeah. So yeah. I just like it's early inspection we did this morning, and there's still a lot of process to go through. But in case if we can't go with the that new address and if we have to go somewhere else, we can still get connected. Yeah. Yep. Okay. Yeah. So that that's what I was thinking because in this current building, we have embedded network. So I thought it's only the private network I can use and to some other address. Yeah. Okay. Fair enough. Yeah. I understand that. Yeah. Yep. Yeah. I got you. Yeah. Alright. Yeah. If you can still transfer to the account team just to, you know, double check, like, what's the in worst case, if I have to cancel or anything, what what are the charges I'm liable to pay? So yep. Yeah. Yeah. I I kinda do say that. Okay. Fair enough. Yeah. Fair enough. Thanks, 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It's Doval here. I got connected with the LTL NVN service last week with Airtel. NBN. Yes.\n\nDhaval Marvania. D h a v a l. Yes. Correct. Now the thing is I haven't received the modem yet.\n\nYeah. And the other thing is due to some personal reasons, like, we have to move to the new place, and I don't think so there is a super networks available, like the Airtel network. So I'm just wondering that's my current address. Yes. But we are planning to move to another address.\n\nYeah. I've checked online. There is no petrol service available on that address. Unit 26 Of 20 9. Twenty nine?\n\nSorry. Sorry. Unit 26 of 29th State Circle. No. Different.\n\nYeah. That's correct. 26. Yeah. Not, like, quite new, but yeah.\n\nI mean, I'm I'm still in the process of applying the tenancy for that address, so it's not confirmed yet. But I'm just wondering, like, in case if I have to cancel my contract, what are the charges I'm liable to pay? Sir, what do I need to speak? Okay. Yes.\n\nSure thing. Yep. Yep. Yep. Yep.\n\nYep. Yep. Makes sense here. So I can still got connected once I get the yep. I mean, yeah, I got the email this morning from the post saying they will be delivering by today or tomorrow.\n\nSo yeah. Yep. Yeah. So yeah. I just like it's early inspection we did this morning, and there's still a lot of process to go through.\n\nBut in case if we can't go with the that new address and if we have to go somewhere else, we can still get connected. Yeah. Yep. Okay. Yeah.\n\nSo that that's what I was thinking because in this current building, we have embedded network. So I thought it's only the private network I can use and to some other address. Yeah. Okay. Fair enough.\n\nYeah. I understand that. Yeah. Yep. Yeah.\n\nI got you. Yeah. Alright. Yeah. If you can still transfer to the account team just to, you know, double check, like, what's the in worst case, if I have to cancel or anything, what what are the charges I'm liable to pay?\n\nSo yep. Yeah. Yeah. 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through.","start":429.165,"end":435.97,"sentiment":"neutral","sentiment_score":0.24163818173110485}],"sentiment":"neutral","sentiment_score":0.2308948587339658,"num_words":26,"start":409.43,"end":435.97},{"sentences":[{"text":"But in case if we can't go with the that new address and if we have to go somewhere else, we can still get connected.","start":437.15,"end":451.245,"sentiment":"neutral","sentiment_score":0.0737362814694643},{"text":"Yeah.","start":451.305,"end":451.805,"sentiment":"neutral","sentiment_score":0.06113247200846672},{"text":"Yep.","start":453.70502,"end":454.20502,"sentiment":"neutral","sentiment_score":0.03129887580871582},{"text":"Okay.","start":461.5,"end":462.0,"sentiment":"neutral","sentiment_score":0.02161817252635956},{"text":"Yeah.","start":465.58,"end":465.97998,"sentiment":"neutral","sentiment_score":0.02835596725344658}],"sentiment":"neutral","sentiment_score":0.0684762939425378,"num_words":29,"start":437.15,"end":465.97998},{"sentences":[{"text":"So that that's what I was thinking because in this current building, we have embedded network.","start":465.97998,"end":471.275,"sentiment":"neutral","sentiment_score":-0.02141456468962133},{"text":"So I thought it's only the private network I can use and to some other address.","start":471.275,"end":476.495,"sentiment":"neutral","sentiment_score":-0.024387994781136513},{"text":"Yeah.","start":477.035,"end":477.535,"sentiment":"neutral","sentiment_score":-0.030262302607297897},{"text":"Okay.","start":483.915,"end":484.415,"sentiment":"neutral","sentiment_score":0.0755780041217804},{"text":"Fair enough.","start":491.81,"end":492.63,"sentiment":"neutral","sentiment_score":0.17530101537704468}],"sentiment":"neutral","sentiment_score":-0.009358978312876489,"num_words":36,"start":465.97998,"end":492.63},{"sentences":[{"text":"Yeah.","start":499.81,"end":500.05002,"sentiment":"neutral","sentiment_score":0.05635000020265579},{"text":"I understand that.","start":500.05002,"end":501.01,"sentiment":"neutral","sentiment_score":0.014338908717036247},{"text":"Yeah.","start":501.01,"end":501.435,"sentiment":"neutral","sentiment_score":0.01958612725138664},{"text":"Yep.","start":514.875,"end":515.375,"sentiment":"neutral","sentiment_score":0.03759550303220749},{"text":"Yeah.","start":527.29,"end":527.61,"sentiment":"neutral","sentiment_score":0.0050263553857803345}],"sentiment":"neutral","sentiment_score":0.023082101717591286,"num_words":7,"start":499.81,"end":527.61},{"sentences":[{"text":"I got you.","start":527.61,"end":528.25,"sentiment":"neutral","sentiment_score":0.022152555485566456},{"text":"Yeah.","start":528.25,"end":528.64996,"sentiment":"neutral","sentiment_score":0.03722257912158966},{"text":"Alright.","start":528.64996,"end":529.14996,"sentiment":"neutral","sentiment_score":0.09535132348537444},{"text":"Yeah.","start":530.04504,"end":530.205,"sentiment":"neutral","sentiment_score":0.05525514855980873},{"text":"If you can still transfer to the account team just to, you know, double check, like, what's the in worst case, if I have to cancel or anything, what what are the charges I'm liable to pay?","start":530.205,"end":540.78503,"sentiment":"neutral","sentiment_score":-0.05893350976544458}],"sentiment":"neutral","sentiment_score":-0.044796584737162255,"num_words":43,"start":527.61,"end":540.78503},{"sentences":[{"text":"So yep.","start":541.325,"end":543.825,"sentiment":"neutral","sentiment_score":0.08111559599637985},{"text":"Yeah.","start":558.225,"end":558.385,"sentiment":"neutral","sentiment_score":0.023275332525372505},{"text":"Yeah.","start":558.385,"end":558.625,"sentiment":"neutral","sentiment_score":0.0135448407381773},{"text":"I I kinda do say that.","start":558.625,"end":560.565,"sentiment":"neutral","sentiment_score":-0.04442543536424637},{"text":"Okay.","start":570.14496,"end":570.545,"sentiment":"neutral","sentiment_score":0.05268010497093201}],"sentiment":"neutral","sentiment_score":-0.0013473765416578813,"num_words":11,"start":541.325,"end":570.545},{"sentences":[{"text":"Fair enough.","start":570.545,"end":571.285,"sentiment":"neutral","sentiment_score":0.007150927558541298},{"text":"Yeah.","start":574.08,"end":574.48,"sentiment":"neutral","sentiment_score":0.1420837789773941},{"text":"Fair enough.","start":574.48,"end":575.12,"sentiment":"neutral","sentiment_score":0.3202653229236603},{"text":"Thanks, Mike.","start":575.12,"end":575.94,"sentiment":"positive","sentiment_score":0.6818220615386963}],"sentiment":"neutral","sentiment_score":0.30865148614559856,"num_words":7,"start":570.545,"end":575.94}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Morning. Airtel tech support.\n\nChannel 1: Hi. It's Doval here. I got connected with the LTL NVN service last week\n\nChannel 0: Sorry. With who?\n\nChannel 1: with Airtel.\n\nChannel 0: And what service? Was it Internet?\n\nChannel 1: NBN. Yes.\n\nChannel 0: Yes. But what name was it under?\n\nChannel 1: Dhaval Marvania.\n\nChannel 0: One second. How do you spell the first name?\n\nChannel 1: D h a v a l.\n\nChannel 0: Davao Marvania. Yep.\n\nChannel 1: Yes. Correct. Now the thing is I haven't received the modem yet.\n\nChannel 0: Okay. So you're waiting for the router to arrive. Hang on a sec.\n\nChannel 1: Yeah. And\n\nChannel 0: We\n\nChannel 1: the\n\nChannel 0: sent\n\nChannel 1: other thing is\n\nChannel 0: yep.\n\nChannel 1: due to some personal reasons, like, we have to move to the new place, and I don't think so there is a super networks available, like the Airtel network. So\n\nChannel 0: Well,\n\nChannel 1: I'm\n\nChannel 0: your\n\nChannel 1: just wondering\n\nChannel 0: the the new place is Unit 4922 Lindblim Way. Yeah?\n\nChannel 1: that's my current address. Yes. But we are planning to move to another address.\n\nChannel 0: Okay. Well, you need you need to provide the other address so we can activate the other address as well.\n\nChannel 1: Yeah. I've checked online. There is no petrol service available on that address.\n\nChannel 0: Airtel, we provide NBN and all other types of services. Can we have the address, please?\n\nChannel 1: Unit 26 Of 20\n\nChannel 0: We have\n\nChannel 1: 9.\n\nChannel 0: 106. Okay. Unit\n\nChannel 1: Twenty nine?\n\nChannel 0: 29.\n\nChannel 1: Sorry.\n\nChannel 0: Yep.\n\nChannel 1: Sorry. Unit 26\n\nChannel 0: Unit twenty six.\n\nChannel 1: of 29th State Circle.\n\nChannel 0: State Circle. Was it all one word?\n\nChannel 1: No. Different.\n\nChannel 0: Is that in Deacon,\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: A C P? Sorry. What unit number was it again?\n\nChannel 1: 26.\n\nChannel 0: Twenty three twenty five 2825. Yeah. Okay. So it looks like this is a new area, a new building.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Not, like, quite new, but yeah.\n\nChannel 0: Yeah. Yeah. So we're getting Unit 20 Unit 2629 State Circle. So we got that here. So we'll have to put that in.\n\nLet me just check something else. Hang on one\n\nChannel 1: I\n\nChannel 0: second.\n\nChannel 1: mean, I'm I'm still in the process of applying the tenancy for that address, so it's not confirmed yet. But I'm just wondering, like, in case if I have to cancel my contract, what are the charges I'm liable to pay?\n\nChannel 0: Well, there'll be a disconnection fee. You'll have to pay for the router and all that. So I I don't know. That'll have to go with you'll have to talk to our accounts team. But\n\nChannel 1: Sir,\n\nChannel 0: the router\n\nChannel 1: what do I\n\nChannel 0: was\n\nChannel 1: need to speak?\n\nChannel 0: you'll have to talk to the accounts team. You rang up to tech support,\n\nChannel 1: Okay.\n\nChannel 0: and the accounts team is option two. I'll see if I can transfer you across. Hang on a sec. Just bear with me for a second. Just gonna put you on hold.\n\nChannel 1: Yes. Sure thing.\n\nChannel 0: Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay. I'm gonna transfer you across. We just double checked. It is an NBN area, so we can definitely get that organized for you.\n\nBut they're gonna ask for a a document like a rental agreement\n\nChannel 1: Yep.\n\nChannel 0: just to confirm\n\nChannel 1: Yep.\n\nChannel 0: the address because the address, it'll go up to 27,\n\nChannel 1: Yep.\n\nChannel 0: but it won't go up there. There's no Unit 26. It must be an area that NBN has just finished. And, normally, when this happens, you have to provide a doc of a proof of\n\nChannel 1: Yep.\n\nChannel 0: document, we send that out to MBN. Then\n\nChannel 1: Yep.\n\nChannel 0: they put the address up on the portal and then we just activate it and that's it. Yeah. Yeah. Definitely definitely a 100%.\n\nChannel 1: Makes sense here. So I can still got connected\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: once\n\nChannel 0: Definitely\n\nChannel 1: I get\n\nChannel 0: definitely a 100%. Just yeah. What what I'll do, I've got your email address.\n\nChannel 1: the yep.\n\nChannel 0: So once you receive hang on a sec. Let me just see where this router is because it should have been there by now.\n\nChannel 1: I mean, yeah, I got the email this morning from the post saying they will be delivering by today or tomorrow.\n\nChannel 0: Oh, okay.\n\nChannel 1: So\n\nChannel 0: So that router, you just I mean, it'll get that service up and running what where you are now\n\nChannel 1: yeah.\n\nChannel 0: so you can plug it in because that'll work. And\n\nChannel 1: Yep.\n\nChannel 0: when you're ready to move to the address, I'll send you an email what we're after. You send us that document. Let us know when you're gonna move into that address, and we\n\nChannel 1: Yeah.\n\nChannel 0: can have it\n\nChannel 1: So\n\nChannel 0: ready for\n\nChannel 1: yeah.\n\nChannel 0: you.\n\nChannel 1: I just like it's early inspection we did this morning, and there's still a lot of process to go through. But in case if we can't go with the that new address and if we have to go somewhere else,\n\nChannel 0: You\n\nChannel 1: we can\n\nChannel 0: well,\n\nChannel 1: still\n\nChannel 0: look yeah. Yeah. Definitely. 100%.\n\nChannel 1: get\n\nChannel 0: So that way, you don't have to pay out any contract. You just bring that contract to the wherever you're going. The\n\nChannel 1: connected.\n\nChannel 0: only thing is\n\nChannel 1: Yeah.\n\nChannel 0: that with NBN, if you're you're\n\nChannel 1: Yep.\n\nChannel 0: on an NBN platform, maybe the prices might be a little bit different because NBN\n\nChannel 1: Okay.\n\nChannel 0: is government and Super Network is private.\n\nChannel 1: Yeah.\n\nChannel 0: And there's\n\nChannel 1: So that\n\nChannel 0: yeah.\n\nChannel 1: that's what I was thinking because in this current building,\n\nChannel 0: No.\n\nChannel 1: we have embedded network. So I thought it's only the private network I can use and to some other\n\nChannel 0: No. No.\n\nChannel 1: address.\n\nChannel 0: No.\n\nChannel 1: Yeah.\n\nChannel 0: It just depends on the on the service provider. We're an official Internet service provider. We're part of the APNIC group here in Australia.\n\nChannel 1: Okay.\n\nChannel 0: There's not many of them part of that group. We're one of them. So we can provide you services to any wherever you go, whether\n\nChannel 1: Fair\n\nChannel 0: it's a\n\nChannel 1: enough.\n\nChannel 0: private whether it's a private embedded network or it's NBN, whatever. NBN is the biggest network in Australia that's owned by the Australian government.\n\nChannel 1: Yeah.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: understand\n\nChannel 0: you got private\n\nChannel 1: that. Yeah.\n\nChannel 0: embedded networks that go to them. The government say, listen. Can we cable up this area? The government will say yes or no. They say yes.\n\nThey go in there. Super Networks, for argument's sake, they put in all their equipment in that area in the building in limbo to limbo way.\n\nChannel 1: Yep.\n\nChannel 0: So they got their own switches. We provide the IP transit over their network. So without us, they can't provide it Internet. They just provide the network. And the network without the transit is nothing.\n\nIt's just an empty tunnel.\n\nChannel 1: Yeah. I got you. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. If you can still transfer to the account team just to, you know, double check, like, what's the in worst case, if I have to cancel or anything, what what are the charges I'm liable to pay?\n\nChannel 0: Yeah. Okay.\n\nChannel 1: So\n\nChannel 0: Well, just hang on a sec. I'll do that\n\nChannel 1: yep.\n\nChannel 0: do that now for you. Because you came across to tech support. I should be able to. If not, just when you just well, you'll have to probably ring up again and just select option 2.\n\nChannel 1: Yeah. Yeah. I I kinda do say that.\n\nChannel 0: Okay. Let's have a look. Accounts. Alright. I'm just gonna transfer you over now.\n\nOkay? If you\n\nChannel 1: Okay.\n\nChannel 0: if you\n\nChannel 1: Fair\n\nChannel 0: get\n\nChannel 1: enough.\n\nChannel 0: cut off, just call back the 1800 and just press option 2.\n\nChannel 1: Yeah. Fair enough. Thanks, Mike.\n\nChannel 0: Okay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.04788084328174591},{"text":"Airtel tech support.","start":0.48,"end":2.42,"sentiment":"neutral","sentiment_score":0.03699572260181109}],"sentiment":"neutral","sentiment_score":0.039717002771794796,"channel":0,"num_words":4,"start":0.16,"end":2.42},{"sentences":[{"text":"Hi.","start":2.32,"end":2.72,"sentiment":"neutral","sentiment_score":0.1298743337392807},{"text":"It's Doval here.","start":2.72,"end":3.86,"sentiment":"neutral","sentiment_score":0.14868400990962982},{"text":"I got connected with the LTL NVN service last week","start":4.7999997,"end":8.66,"sentiment":"neutral","sentiment_score":0.09081635177135468}],"sentiment":"neutral","sentiment_score":0.10600642008440835,"channel":1,"num_words":14,"start":2.32,"end":8.66},{"sentences":[{"text":"Sorry.","start":9.03,"end":9.28,"sentiment":"neutral","sentiment_score":-0.031840696930885315},{"text":"With who?","start":9.28,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.0367558766156435}],"sentiment":"neutral","sentiment_score":-0.03511748338739077,"channel":0,"num_words":3,"start":9.03,"end":10.099999},{"sentences":[{"text":"with Airtel.","start":10.8,"end":11.62,"sentiment":"neutral","sentiment_score":-0.017921991646289825}],"sentiment":"neutral","sentiment_score":-0.017921991646289825,"channel":1,"num_words":2,"start":10.8,"end":11.62},{"sentences":[{"text":"And what service?","start":12.755,"end":13.475,"sentiment":"neutral","sentiment_score":-0.0022916877642273903},{"text":"Was it Internet?","start":13.475,"end":14.295,"sentiment":"neutral","sentiment_score":0.0031560581798354783}],"sentiment":"neutral","sentiment_score":0.00043218520780404407,"channel":0,"num_words":6,"start":12.755,"end":14.295},{"sentences":[{"text":"NBN.","start":14.639999,"end":15.139999,"sentiment":"neutral","sentiment_score":0.012615025043487549},{"text":"Yes.","start":15.28,"end":15.78,"sentiment":"neutral","sentiment_score":0.021945981308817863}],"sentiment":"neutral","sentiment_score":0.017280503176152706,"channel":1,"num_words":2,"start":14.639999,"end":15.78},{"sentences":[{"text":"Yes.","start":16.035,"end":16.535,"sentiment":"neutral","sentiment_score":0.019482741132378575},{"text":"But what name was it under?","start":16.835,"end":18.295,"sentiment":"neutral","sentiment_score":0.0021229015352825322}],"sentiment":"neutral","sentiment_score":0.004602878620581967,"channel":0,"num_words":7,"start":16.035,"end":18.295},{"sentences":[{"text":"Dhaval Marvania.","start":19.335001,"end":20.715,"sentiment":"neutral","sentiment_score":0.010313574224710464}],"sentiment":"neutral","sentiment_score":0.010313574224710464,"channel":1,"num_words":2,"start":19.335001,"end":20.715},{"sentences":[{"text":"One second.","start":22.275,"end":23.015,"sentiment":"neutral","sentiment_score":0.0073015810921788216},{"text":"How do you spell the first name?","start":26.035,"end":27.48,"sentiment":"neutral","sentiment_score":0.006208300989653383}],"sentiment":"neutral","sentiment_score":0.006451252123547925,"channel":0,"num_words":9,"start":22.275,"end":27.48},{"sentences":[{"text":"D h a v a l.","start":28.055,"end":31.115,"sentiment":"neutral","sentiment_score":0.004212944380318125}],"sentiment":"neutral","sentiment_score":0.004212944380318125,"channel":1,"num_words":6,"start":28.055,"end":31.115},{"sentences":[{"text":"Davao Marvania.","start":35.16,"end":36.7,"sentiment":"neutral","sentiment_score":0.018256559036672115},{"text":"Yep.","start":37.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":0.06616576761007309}],"sentiment":"neutral","sentiment_score":0.03422629522780577,"channel":0,"num_words":3,"start":35.16,"end":37.739998},{"sentences":[{"text":"Yes.","start":37.75,"end":38.15,"sentiment":"neutral","sentiment_score":0.1022157147526741},{"text":"Correct.","start":38.15,"end":38.65,"sentiment":"neutral","sentiment_score":0.12217165529727936},{"text":"Now the thing is I haven't received the modem yet.","start":40.07,"end":44.17,"sentiment":"neutral","sentiment_score":-0.07777757719159126}],"sentiment":"neutral","sentiment_score":-0.0461157001554966,"channel":1,"num_words":12,"start":37.75,"end":44.17},{"sentences":[{"text":"Okay.","start":44.785,"end":45.185,"sentiment":"neutral","sentiment_score":-0.010251153260469437},{"text":"So you're waiting for the router to arrive.","start":45.185,"end":46.865,"sentiment":"neutral","sentiment_score":0.013666802784428},{"text":"Hang on a 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thing is","start":48.445,"end":49.265003,"sentiment":"neutral","sentiment_score":-0.12443284193674724}],"sentiment":"neutral","sentiment_score":-0.12443284193674724,"channel":1,"num_words":3,"start":48.445,"end":49.265003},{"sentences":[{"text":"yep.","start":49.345,"end":49.845,"sentiment":"neutral","sentiment_score":-0.1427197903394699}],"sentiment":"neutral","sentiment_score":-0.1427197903394699,"channel":0,"num_words":1,"start":49.345,"end":49.845},{"sentences":[{"text":"due to some personal reasons, like, we have to move to the new place, and I don't think so there is a super networks available, like the Airtel 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pay?","start":530.205,"end":540.78503,"sentiment":"neutral","sentiment_score":-0.05893350976544458}],"sentiment":"neutral","sentiment_score":-0.05592854507267475,"channel":1,"num_words":38,"start":530.04504,"end":540.78503},{"sentences":[{"text":"Yeah.","start":540.72504,"end":541.04504,"sentiment":"neutral","sentiment_score":0.008455172181129456},{"text":"Okay.","start":541.04504,"end":541.36505,"sentiment":"neutral","sentiment_score":0.033662352710962296}],"sentiment":"neutral","sentiment_score":0.021058762446045876,"channel":0,"num_words":2,"start":540.72504,"end":541.36505},{"sentences":[{"text":"So","start":541.325,"end":541.825,"sentiment":"neutral","sentiment_score":0.03217118978500366}],"sentiment":"neutral","sentiment_score":0.03217118978500366,"channel":1,"num_words":1,"start":541.325,"end":541.825},{"sentences":[{"text":"Well, just hang on a sec.","start":541.36505,"end":542.72504,"sentiment":"neutral","sentiment_score":0.04659267204503218},{"text":"I'll do that","start":542.72504,"end":543.36,"sentiment":"neutral","sentiment_score":0.15338677167892456}],"sentiment":"neutral","sentiment_score":0.08219070525632964,"channel":0,"num_words":9,"start":541.36505,"end":543.36},{"sentences":[{"text":"yep.","start":543.325,"end":543.825,"sentiment":"neutral","sentiment_score":0.13006000220775604}],"sentiment":"neutral","sentiment_score":0.13006000220775604,"channel":1,"num_words":1,"start":543.325,"end":543.825},{"sentences":[{"text":"do that now for you.","start":544.24,"end":545.62,"sentiment":"neutral","sentiment_score":0.15911105424165725},{"text":"Because you came across to tech support.","start":548.72,"end":551.22,"sentiment":"neutral","sentiment_score":0.0799071512051991},{"text":"I should be able to.","start":551.92,"end":552.88,"sentiment":"neutral","sentiment_score":0.160145303606987},{"text":"If not, just when you just well, you'll have to probably ring up again and just select option 2.","start":552.88,"end":557.77997,"sentiment":"neutral","sentiment_score":-0.028456631459687885}],"sentiment":"neutral","sentiment_score":0.04485988472070959,"channel":0,"num_words":36,"start":544.24,"end":557.77997},{"sentences":[{"text":"Yeah.","start":558.225,"end":558.385,"sentiment":"neutral","sentiment_score":0.023275332525372505},{"text":"Yeah.","start":558.385,"end":558.625,"sentiment":"neutral","sentiment_score":0.0135448407381773},{"text":"I I kinda do say that.","start":558.625,"end":560.565,"sentiment":"neutral","sentiment_score":-0.04442543536424637}],"sentiment":"neutral","sentiment_score":-0.02871655486524105,"channel":1,"num_words":8,"start":558.225,"end":560.565},{"sentences":[{"text":"Okay.","start":562.295,"end":562.615,"sentiment":"neutral","sentiment_score":0.05636898800730705},{"text":"Let's have a look.","start":562.615,"end":563.59503,"sentiment":"neutral","sentiment_score":0.06549990363419056},{"text":"Accounts.","start":565.015,"end":565.515,"sentiment":"neutral","sentiment_score":0.05101167410612106},{"text":"Alright.","start":567.41504,"end":567.655,"sentiment":"neutral","sentiment_score":0.1262755990028381},{"text":"I'm just gonna transfer you over now.","start":567.655,"end":569.41504,"sentiment":"neutral","sentiment_score":0.10605301814419883}],"sentiment":"neutral","sentiment_score":0.08843050019017287,"channel":0,"num_words":14,"start":562.295,"end":569.41504},{"sentences":[{"text":"Okay?","start":569.41504,"end":569.895,"sentiment":"neutral","sentiment_score":0.0632827952504158},{"text":"If 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you","start":570.295,"end":570.695,"sentiment":"neutral","sentiment_score":0.025344520807266235}],"sentiment":"neutral","sentiment_score":0.025344520807266235,"channel":0,"num_words":2,"start":570.295,"end":570.695},{"sentences":[{"text":"Fair","start":570.545,"end":570.785,"sentiment":"neutral","sentiment_score":0.03367006033658981}],"sentiment":"neutral","sentiment_score":0.03367006033658981,"channel":1,"num_words":1,"start":570.545,"end":570.785},{"sentences":[{"text":"get","start":570.695,"end":570.855,"sentiment":"neutral","sentiment_score":-0.0023264512419700623}],"sentiment":"neutral","sentiment_score":-0.0023264512419700623,"channel":0,"num_words":1,"start":570.695,"end":570.855},{"sentences":[{"text":"enough.","start":570.785,"end":571.285,"sentiment":"neutral","sentiment_score":-0.019368205219507217}],"sentiment":"neutral","sentiment_score":-0.019368205219507217,"channel":1,"num_words":1,"start":570.785,"end":571.285},{"sentences":[{"text":"cut off, just call back the 1800 and just press option 2.","start":570.855,"end":573.835,"sentiment":"neutral","sentiment_score":-0.05036230695744356}],"sentiment":"neutral","sentiment_score":-0.05036230695744356,"channel":0,"num_words":12,"start":570.855,"end":573.835},{"sentences":[{"text":"Yeah.","start":574.08,"end":574.48,"sentiment":"neutral","sentiment_score":0.1420837789773941},{"text":"Fair enough.","start":574.48,"end":575.12,"sentiment":"neutral","sentiment_score":0.3202653229236603},{"text":"Thanks, Mike.","start":575.12,"end":575.94,"sentiment":"positive","sentiment_score":0.6818220615386963}],"sentiment":"positive","sentiment_score":0.42925170958042147,"channel":1,"num_words":5,"start":574.08,"end":575.94},{"sentences":[{"text":"Okay.","start":575.80005,"end":576.12,"sentiment":"positive","sentiment_score":0.469735324382782},{"text":"No worries.","start":576.12,"end":576.68,"sentiment":"positive","sentiment_score":0.38768361508846283},{"text":"Thank 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The representative informs the customer that they need to provide a different address for their new building and explains that they will need to pay a disconnection fee if they need to cancel their contract. The representative transfers the customer to the accounts team to discuss their charges and suggests calling back if they need further assistance."},"intents":{"segments":[{"text":"I mean, I'm I'm still in the process of applying the tenancy for that address, so it's not confirmed yet.","start_word":312,"end_word":331,"intents":[{"intent":"Apply tenancy","confidence_score":0.6887464}]},{"text":"But I'm just wondering, like, in case if I have to cancel my contract, what are the charges I'm liable to pay?","start_word":332,"end_word":353,"intents":[{"intent":"Check charges","confidence_score":0.47995153}]},{"text":"I'll see if I can transfer you across. Hang on a sec.","start_word":421,"end_word":432,"intents":[{"intent":"Transfer to nbn","confidence_score":0.019583136}]},{"text":"the address because the address, it'll go up to 27, Yep.","start_word":493,"end_word":503,"intents":[{"intent":"Confirm address","confidence_score":0.1279821}]},{"text":"So So that router, you just I mean, it'll get that service up and running what where you are now yeah. so you can plug it in because that'll work. And Yep.","start_word":650,"end_word":681,"intents":[{"intent":"Guide router setup","confidence_score":0.00083387905}]},{"text":"So we can provide you services to any wherever you go, whether Fair it's a enough.","start_word":911,"end_word":926,"intents":[{"intent":"Request services","confidence_score":0.0006391862}]}]},"sentiments":{"segments":[{"text":"Morning. Airtel tech support. Hi. It's Doval here. I got connected with the LTL NVN service last week Sorry. With who? with Airtel. And what service? Was it Internet? NBN. Yes. Yes. But what name was it under? Dhaval Marvania. One second. How do you spell the first name? D h a v a l. Davao Marvania. Yep. Yes. Correct. Now the thing is I haven't received the modem yet. Okay. So you're waiting for the router to arrive. Hang on a sec. Yeah. And We the sent other thing is yep. due to some personal reasons, like, we have to move to the new place, and I don't think so there is a super networks available, like the Airtel network. So Well, I'm your just wondering the the new place is Unit 4922 Lindblim Way. Yeah? that's my current address. Yes. But we are planning to move to another address. Okay. Well, you need you need to provide the other address so we can activate the other address as well. Yeah. I've checked online. There is no petrol service available on that address. Airtel, we provide NBN and all other types of services. Can we have the address, please? Unit 26 Of 20 We have 9. 106. Okay. Unit Twenty nine? 29. Sorry. Yep. Sorry. Unit 26 Unit twenty six. of 29th State Circle. State Circle. Was it all one word? No. Different. Is that in Deacon, Yeah. That's correct. A C P? Sorry. What unit number was it again? 26. Twenty three twenty five 2825. Yeah. Okay. So it looks like this is a new area, a new building. Yeah. Yeah. Not, like, quite new, but yeah. Yeah. Yeah. So we're getting Unit 20 Unit 2629 State Circle. So we got that here. So we'll have to put that in. Let me just check something else. Hang on one second. I mean, I'm I'm still in the process of applying the tenancy for that address, so it's not confirmed yet. But I'm just wondering, like, in case if I have to cancel my contract, what are the charges I'm liable to pay? Well, there'll be a disconnection fee. You'll have to pay for the router and all that. So I I don't know. That'll have to go with you'll have to talk to our accounts team. But Sir, the router what do I was need to speak? you'll have to talk to the accounts team. You rang up to tech support, Okay. and the accounts team is option two. I'll see if I can transfer you across. Hang on a sec. Just bear with me for a second. Just gonna put you on hold. Yes. Sure thing. Hello? Yep. Yeah. Okay. I'm gonna transfer you across. We just double checked. It is an NBN area, so we can definitely get that organized for you. But they're gonna ask for a a document like a rental agreement Yep. just to confirm Yep. the address because the address, it'll go up to 27, Yep. but it won't go up there. There's no Unit 26. It must be an area that NBN has just finished. And, normally, when this happens, you have to provide a doc of a proof of Yep. document, we send that out to MBN. Then Yep. they put the address up on the portal and then we just activate it and that's it. Yeah. Yeah.","start_word":0,"end_word":567,"sentiment":"neutral","sentiment_score":-0.018532402758506244},{"text":"Definitely definitely a 100%. Makes sense here.","start_word":568,"end_word":574,"sentiment":"positive","sentiment_score":0.4050769507884979},{"text":"So I can still got connected Yeah.","start_word":575,"end_word":581,"sentiment":"neutral","sentiment_score":0.13917499780654907},{"text":"Yeah. once Definitely I get definitely a 100%. Just yeah.","start_word":582,"end_word":591,"sentiment":"positive","sentiment_score":0.5144712924957275},{"text":"What what I'll do, I've got your email address. the yep. So once you receive hang on a sec. Let me just see where this router is because it should have been there by now. I mean, yeah, I got the email this morning from the post saying they will be delivering by today or tomorrow. Oh, okay. So So that router, you just I mean, it'll get that service up and running what where you are now yeah. so you can plug it in because that'll work. And Yep. when you're ready to move to the address, I'll send you an email what we're after. You send us that document. Let us know when you're gonna move into that address, and we can Yeah. have it So ready for yeah. you. I just like it's early inspection we did this morning, and there's still a lot of process to go through. But in case if we can't go with the that new address and if we have to go somewhere else, You we can well, still look yeah. Yeah. Definitely. 100%. get So that way, you don't have to pay out any contract. You just bring that contract to the wherever you're going. The connected. only thing is Yeah. that with NBN, if you're you're Yep. on an NBN platform, maybe the prices might be a little bit different because NBN Okay. is government and Super Network is private. Yeah. And there's So that yeah. that's what I was thinking because in this current building, No. we have embedded network. So I thought it's only the private network I can use and to some other No. No. address. No. Yeah. It just depends on the on the service provider. We're an official Internet service provider. We're part of the APNIC group here in Australia. Okay. There's not many of them part of that group. We're one of them. So we can provide you services to any wherever you go, whether Fair it's a enough. private whether it's a private embedded network or it's NBN, whatever. NBN is the biggest network in Australia that's owned by the Australian government. Yeah. And I then understand you got private that. Yeah. embedded networks that go to them. The government say, listen. Can we cable up this area? The government will say yes or no. They say yes. They go in there. Super Networks, for argument's sake, they put in all their equipment in that area in the building in limbo to limbo way. Yep. So they got their own switches. We provide the IP transit over their network. So without us, they can't provide it Internet. They just provide the network. And the network without the transit is nothing. It's just an empty tunnel. Yeah. I got you. Yeah. Yeah. Alright. Yeah. Yeah. If you can still transfer to the account team just to, you know, double check, like, what's the in worst case, if I have to cancel or anything, what what are the charges I'm liable to pay? Yeah. Okay. So Well, just hang on a sec. I'll do that yep. do that now for you. Because you came across to tech support. I should be able to. If not, just when you just well, you'll have to probably ring up again and just select option 2. Yeah. Yeah. I I kinda do say that. Okay. Let's have a look. Accounts. Alright. I'm just gonna transfer you over now. Okay? If you Okay. if you Fair get enough. cut off, just call back the 1800 and just press option 2. Yeah. Fair enough.","start_word":592,"end_word":1194,"sentiment":"neutral","sentiment_score":0.07619188189086432},{"text":"Thanks, Mike. Okay. No worries. Thank you.","start_word":1195,"end_word":1201,"sentiment":"positive","sentiment_score":0.5762292146682739}],"average":{"sentiment":"neutral","sentiment_score":0.03950403346571811}}}}