{"metadata":{"transaction_key":"deprecated","request_id":"019eed56-12c2-7d20-a337-5cded54e04fe","sha256":"e085027f27435399b94a3a1b7eced188254cae3e6acc4168ddf2affcaa673f33","created":"2026-06-22T03:18:22.933Z","duration":19.583937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":21},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":21,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.9172363,"words":[{"word":"hello","start":5.12,"end":5.62,"confidence":0.9172363,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.21738077700138092}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.21738077700138092}],"sentiment":"neutral","sentiment_score":0.21738077700138092,"num_words":1,"start":5.12,"end":5.62}]}}]},{"alternatives":[{"transcript":"Thank you for calling Denton's reception. How may I direct your call? Hello?","confidence":1.0,"words":[{"word":"thank","start":12.598875,"end":12.838875,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7955738306045532},{"word":"you","start":12.838875,"end":12.998875,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.769182562828064},{"word":"for","start":12.998875,"end":13.238875,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.740426242351532},{"word":"calling","start":13.238875,"end":13.558875,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6702508926391602},{"word":"denton's","start":13.558875,"end":14.058875,"confidence":0.92529297,"punctuated_word":"Denton's","sentiment":"positive","sentiment_score":0.6880246996879578},{"word":"reception","start":14.1188755,"end":14.6188755,"confidence":0.9343262,"punctuated_word":"reception.","sentiment":"positive","sentiment_score":0.6622814536094666},{"word":"how","start":14.678875,"end":14.918875,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.609959602355957},{"word":"may","start":14.918875,"end":15.158875,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5631088018417358},{"word":"i","start":15.158875,"end":15.238875,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6014266610145569},{"word":"direct","start":15.238875,"end":15.558875,"confidence":1.0,"punctuated_word":"direct","sentiment":"positive","sentiment_score":0.5055297613143921},{"word":"your","start":15.558875,"end":15.718876,"confidence":0.9980469,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5142888426780701},{"word":"call","start":15.718876,"end":16.218876,"confidence":1.0,"punctuated_word":"call?","sentiment":"positive","sentiment_score":0.44520142674446106},{"word":"hello","start":18.918875,"end":19.418875,"confidence":0.9970703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06975027918815613}],"paragraphs":{"transcript":"\nThank you for calling Denton's reception. How may I direct your call? Hello?","paragraphs":[{"sentences":[{"text":"Thank you for calling Denton's reception.","start":12.598875,"end":14.6188755,"sentiment":"positive","sentiment_score":0.7209566136201223},{"text":"How may I direct your call?","start":14.678875,"end":16.218876,"sentiment":"positive","sentiment_score":0.5399191826581955},{"text":"Hello?","start":18.918875,"end":19.418875,"sentiment":"neutral","sentiment_score":0.06975027918815613}],"sentiment":"positive","sentiment_score":0.587308081296774,"num_words":13,"start":12.598875,"end":19.418875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Thank you for calling Denton's reception. How may I direct your call? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":5.12,"end":5.62,"sentiment":"neutral","sentiment_score":0.21738077700138092}],"sentiment":"neutral","sentiment_score":0.21738077700138092,"channel":0,"num_words":1,"start":5.12,"end":5.62},{"sentences":[{"text":"Thank you for calling Denton's reception.","start":12.598875,"end":14.6188755,"sentiment":"positive","sentiment_score":0.7209566136201223},{"text":"How may I direct your call?","start":14.678875,"end":16.218876,"sentiment":"positive","sentiment_score":0.5399191826581955},{"text":"Hello?","start":18.918875,"end":19.418875,"sentiment":"neutral","sentiment_score":0.06975027918815613}],"sentiment":"positive","sentiment_score":0.587308081296774,"channel":1,"num_words":13,"start":12.598875,"end":19.418875}]},"summary":{"result":"success","short":"Hello? Thank you for calling Denton's reception. How may I direct your call? Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":13,"end_word":13,"intents":[{"intent":"Direct call","confidence_score":0.716841}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.21738077700138092},{"text":"Thank you for calling Denton's reception. How may I direct your call?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.6315771341323853},{"text":"Hello?","start_word":13,"end_word":13,"sentiment":"neutral","sentiment_score":0.10629483312368392}],"average":{"sentiment":"positive","sentiment_score":0.5421029953729539}}}}