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Good afternoon. This is Maureen from Ertol tech support. How can I assist you today? Mhmm.\n\nMhmm. So you're referring to your Indian phone number? Yeah. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not working or we're not affiliated with Airtel India.\n\nSo why suggest mhmm. Sorry? Yeah. We're not servicing Airtel India. We're a different company.\n\nMhmm. We do not have your customer support number as well? Yeah. 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Actually, like, you know, I got an Indian Singh. So I'm like, you know, it's an overseas SIM. So, actually, I accidentally, this SIM has been, like, you know, damaged. Yes. So do you have any, ADL Indian number? Indian ADL number? 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Actually, like, you know, I got an Indian Singh. So I'm like, you know, it's an overseas SIM. So, actually, I accidentally, this SIM has been, like, you know, damaged. Yes.\n\nSo do you have any, ADL Indian number? Indian ADL number? So do you have any contact do you have any contact number for the Airtel in India?","paragraphs":[{"sentences":[{"text":"Hi.","start":207.04,"end":207.54,"sentiment":"neutral","sentiment_score":-0.02520037069916725},{"text":"Actually, like, you know, I got an Indian Singh.","start":208.72,"end":212.26,"sentiment":"neutral","sentiment_score":-0.23325562642680275},{"text":"So I'm like, you know, it's an overseas SIM.","start":214.585,"end":218.505,"sentiment":"neutral","sentiment_score":-0.27930182218551636},{"text":"So, actually, I accidentally, this SIM has been, like, you know, damaged.","start":218.505,"end":223.645,"sentiment":"negative","sentiment_score":-0.47846630960702896},{"text":"Yes.","start":231.16,"end":231.66,"sentiment":"neutral","sentiment_score":-0.009954383596777916}],"sentiment":"neutral","sentiment_score":-0.3246802345965989,"num_words":32,"start":207.04,"end":231.66},{"sentences":[{"text":"So do you have any, ADL Indian number?","start":248.38501,"end":251.04501,"sentiment":"neutral","sentiment_score":-0.143703430891037},{"text":"Indian ADL number?","start":253.82501,"end":255.205,"sentiment":"neutral","sentiment_score":-0.08440297345320384},{"text":"So do you have any contact do you have any contact number for the Airtel in India?","start":262.22,"end":269.92,"sentiment":"neutral","sentiment_score":-0.10635539757854798}],"sentiment":"neutral","sentiment_score":-0.11467421879725796,"num_words":28,"start":248.38501,"end":269.92}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertol tech support. How can I assist you today?\n\nChannel 1: Hi. Actually, like, you know, I got an Indian Singh. So I'm like, you know, it's an overseas SIM. So, actually, I accidentally, this SIM has been, like, you know, damaged.\n\nChannel 0: Mhmm. Mhmm. So you're referring to your Indian phone number?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not working or we're not affiliated with Airtel India. So\n\nChannel 1: So\n\nChannel 0: why\n\nChannel 1: do\n\nChannel 0: suggest\n\nChannel 1: you have any, ADL Indian number?\n\nChannel 0: mhmm. Sorry?\n\nChannel 1: Indian ADL number?\n\nChannel 0: Yeah. We're not servicing Airtel India.\n\nChannel 1: So do you have\n\nChannel 0: We're\n\nChannel 1: any\n\nChannel 0: a different\n\nChannel 1: contact\n\nChannel 0: company. Mhmm.\n\nChannel 1: do you have any contact number for the Airtel in India?\n\nChannel 0: We do not have your customer support number as well? Yeah. As we're","paragraphs":[{"sentences":[{"text":"Hello.","start":200.68001,"end":201.16,"sentiment":"neutral","sentiment_score":0.15506330132484436},{"text":"Good afternoon.","start":201.16,"end":201.88,"sentiment":"positive","sentiment_score":0.38031910359859467},{"text":"This is Maureen from Ertol tech support.","start":201.88,"end":204.46,"sentiment":"positive","sentiment_score":0.3868111627442496},{"text":"How can I assist you today?","start":204.76001,"end":206.22,"sentiment":"positive","sentiment_score":0.42625024418036145}],"sentiment":"positive","sentiment_score":0.38630506955087185,"channel":0,"num_words":16,"start":200.68001,"end":206.22},{"sentences":[{"text":"Hi.","start":207.04,"end":207.54,"sentiment":"neutral","sentiment_score":-0.02520037069916725},{"text":"Actually, like, you know, I got an Indian Singh.","start":208.72,"end":212.26,"sentiment":"neutral","sentiment_score":-0.23325562642680275},{"text":"So I'm like, you know, it's an overseas SIM.","start":214.585,"end":218.505,"sentiment":"neutral","sentiment_score":-0.27930182218551636},{"text":"So, actually, I accidentally, this SIM has been, like, you know, damaged.","start":218.505,"end":223.645,"sentiment":"negative","sentiment_score":-0.47846630960702896}],"sentiment":"negative","sentiment_score":-0.33483268140304473,"channel":1,"num_words":31,"start":207.04,"end":223.645},{"sentences":[{"text":"Mhmm.","start":224.645,"end":225.145,"sentiment":"neutral","sentiment_score":-0.08319898694753647},{"text":"Mhmm.","start":225.605,"end":225.93,"sentiment":"neutral","sentiment_score":-0.04128633439540863},{"text":"So you're referring to your Indian phone 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have any, ADL Indian number?","start":248.785,"end":251.04501,"sentiment":"neutral","sentiment_score":-0.14490449180205664}],"sentiment":"neutral","sentiment_score":-0.14490449180205664,"channel":1,"num_words":6,"start":248.785,"end":251.04501},{"sentences":[{"text":"mhmm.","start":252.015,"end":252.515,"sentiment":"neutral","sentiment_score":-0.04795744270086289},{"text":"Sorry?","start":252.575,"end":253.075,"sentiment":"neutral","sentiment_score":-0.05963536351919174}],"sentiment":"neutral","sentiment_score":-0.05379640311002731,"channel":0,"num_words":2,"start":252.015,"end":253.075},{"sentences":[{"text":"Indian ADL number?","start":253.82501,"end":255.205,"sentiment":"neutral","sentiment_score":-0.08440297345320384}],"sentiment":"neutral","sentiment_score":-0.08440297345320384,"channel":1,"num_words":3,"start":253.82501,"end":255.205},{"sentences":[{"text":"Yeah.","start":257.94998,"end":258.35,"sentiment":"neutral","sentiment_score":-0.08134494721889496},{"text":"We're not 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different","start":263.38998,"end":263.94998,"sentiment":"neutral","sentiment_score":-0.15271838009357452}],"sentiment":"neutral","sentiment_score":-0.15271838009357452,"channel":0,"num_words":2,"start":263.38998,"end":263.94998},{"sentences":[{"text":"contact","start":263.58002,"end":264.08002,"sentiment":"neutral","sentiment_score":-0.24409721791744232}],"sentiment":"neutral","sentiment_score":-0.24409721791744232,"channel":1,"num_words":1,"start":263.58002,"end":264.08002},{"sentences":[{"text":"company.","start":263.94998,"end":264.44998,"sentiment":"neutral","sentiment_score":-0.1941644251346588},{"text":"Mhmm.","start":264.80093,"end":265.30093,"sentiment":"neutral","sentiment_score":-0.06908181309700012}],"sentiment":"neutral","sentiment_score":-0.13162311911582947,"channel":0,"num_words":2,"start":263.94998,"end":265.30093},{"sentences":[{"text":"do you have any contact number for the Airtel in India?","start":265.98,"end":269.92,"sentiment":"neutral","sentiment_score":-0.09183615107427943}],"sentiment":"neutral","sentiment_score":-0.09183615107427943,"channel":1,"num_words":11,"start":265.98,"end":269.92},{"sentences":[{"text":"We do not have your customer support number as well?","start":272.32092,"end":275.22095,"sentiment":"neutral","sentiment_score":-0.2391613706946373},{"text":"Yeah.","start":275.44092,"end":275.68094,"sentiment":"neutral","sentiment_score":-0.07261422276496887},{"text":"As we're","start":275.68094,"end":276.33594,"sentiment":"neutral","sentiment_score":-0.12581928819417953}],"sentiment":"neutral","sentiment_score":-0.20891280816151545,"channel":0,"num_words":13,"start":272.32092,"end":276.33594}]},"summary":{"result":"success","short":"A representative from Er reminded the customer that their overseas SIM has been damaged and they are unable to resolve the issue. The customer is asking about a different contact company and the representative explains that they only service Australian phone numbers and cannot assist with India. The representative asks for the customer's contact number and suggests they use a different one."},"intents":{"segments":[{"text":"This is Maureen from Ertol tech support. How can I assist you today? Hi.","start_word":3,"end_word":16,"intents":[{"intent":"Request tech support","confidence_score":0.004902263}]},{"text":"do you have any contact number for the Airtel in India?","start_word":124,"end_word":134,"intents":[{"intent":"Provide contact number for airtel india","confidence_score":0.00076525484}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15506330132484436},{"text":"Good afternoon. This is Maureen from Ertol tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3997023403644562},{"text":"Hi. Actually, like, you know, I got an Indian Singh. So I'm like, you know, it's an overseas SIM.","start_word":16,"end_word":34,"sentiment":"neutral","sentiment_score":-0.24085381627082825},{"text":"So, actually, I accidentally, this SIM has been, like, you know, damaged.","start_word":35,"end_word":46,"sentiment":"negative","sentiment_score":-0.4645737707614898},{"text":"Mhmm. Mhmm. So you're referring to your Indian phone number? Yes. Yeah. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":47,"end_word":69,"sentiment":"neutral","sentiment_score":-0.08862260729074478},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not working or we're not affiliated with Airtel India.","start_word":70,"end_word":90,"sentiment":"negative","sentiment_score":-0.5303164124488831},{"text":"So So why do suggest you have any, ADL Indian number? mhmm. Sorry? Indian ADL number? Yeah. We're not servicing Airtel India. So do you have We're any a different contact company. Mhmm. do you have any contact number for the Airtel in India? We do not have your customer support number as well? Yeah. As we're","start_word":91,"end_word":147,"sentiment":"neutral","sentiment_score":-0.1371268630027771}],"average":{"sentiment":"neutral","sentiment_score":-0.1663380850732854}}}}