{"metadata":{"transaction_key":"deprecated","request_id":"01a0b32a-89c2-76f3-8de0-cbdbc5b3723c","sha256":"21d42354fbd36710ca018f1f58366bfa319c3b04b6eb76132afa1d41397c3a01","created":"2026-09-18T06:18:25.937Z","duration":26.711937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. You've called Justin. I can't come to the phone right now. Please leave a message. Thank you.","confidence":0.9970703,"words":[{"word":"hello","start":1.12,"end":1.4399999,"confidence":0.78466797,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.0356731042265892},{"word":"you've","start":1.4399999,"end":1.5999999,"confidence":0.6866455,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.16450585424900055},{"word":"called","start":1.5999999,"end":1.92,"confidence":0.74902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.2047998309135437},{"word":"justin","start":1.92,"end":2.32,"confidence":0.91503906,"punctuated_word":"Justin.","sentiment":"neutral","sentiment_score":-0.17008399963378906},{"word":"i","start":2.32,"end":2.48,"confidence":0.80615234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6634405255317688},{"word":"can't","start":2.48,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7355853915214539},{"word":"come","start":2.6399999,"end":2.8,"confidence":0.9921875,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.6431325674057007},{"word":"to","start":2.8,"end":2.96,"confidence":0.99316406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.666688859462738},{"word":"the","start":2.96,"end":3.04,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.704386293888092},{"word":"phone","start":3.04,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.7005637884140015},{"word":"right","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6567766666412354},{"word":"now","start":3.4399998,"end":3.6799998,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6004348993301392},{"word":"please","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4905318915843963},{"word":"leave","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.40595340728759766},{"word":"a","start":4.08,"end":4.24,"confidence":0.9667969,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4032702445983886},{"word":"message","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.4007935523986816},{"word":"thank","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16783981025218964},{"word":"you","start":4.7999997,"end":5.2999997,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.03129761666059494}],"paragraphs":{"transcript":"\nHello. You've called Justin. I can't come to the phone right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":-0.0356731042265892},{"text":"You've called Justin.","start":1.4399999,"end":2.32,"sentiment":"neutral","sentiment_score":-0.17979656159877777},{"text":"I can't come to the phone right now.","start":2.32,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.6713761240243912},{"text":"Please leave a message.","start":3.6799998,"end":4.64,"sentiment":"negative","sentiment_score":-0.4251372739672661},{"text":"Thank you.","start":4.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.09956871345639229}],"sentiment":"negative","sentiment_score":-0.4137490805652406,"num_words":18,"start":1.12,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've called Justin. I can't come to the phone right now. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":-0.0356731042265892},{"text":"You've called Justin.","start":1.4399999,"end":2.32,"sentiment":"neutral","sentiment_score":-0.17979656159877777},{"text":"I can't come to the phone right now.","start":2.32,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.6713761240243912},{"text":"Please leave a message.","start":3.6799998,"end":4.64,"sentiment":"negative","sentiment_score":-0.4251372739672661},{"text":"Thank you.","start":4.64,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.09956871345639229}],"sentiment":"negative","sentiment_score":-0.4137490805652406,"channel":1,"num_words":18,"start":1.12,"end":5.2999997}]},"summary":{"result":"success","short":"Hello. You've called Justin. I can't come to the phone right now. Please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":16,"end_word":17,"intents":[{"intent":"Leave a message","confidence_score":0.09933407}]}]},"sentiments":{"segments":[{"text":"Hello. You've called Justin.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.13872894644737244},{"text":"I can't come to the phone right now. Please leave a message.","start_word":4,"end_word":15,"sentiment":"negative","sentiment_score":-0.585131049156189},{"text":"Thank you.","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":0.09008606523275375}],"average":{"sentiment":"negative","sentiment_score":-0.3852429049355643}}}}