{"metadata":{"transaction_key":"deprecated","request_id":"019f35c7-101e-7500-93a2-282338b2668e","sha256":"925060978f892d6087757ffc993e4d7dfa1c8ee03434955e1fdd8b36daaedebd","created":"2026-07-06T04:54:27.337Z","duration":51.335938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":173,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":191,"output_tokens":191},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":191,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Matt, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Matt, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. The name of the Alright. Cloud Solution IT, sir. The name of the company. Mhmm. Alright. Okay. That that would be okay. Thank you. Thank you.","confidence":0.9980469,"words":[{"word":"yeah","start":2.96,"end":3.1999998,"confidence":0.87719727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15108776092529297},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3903003334999085},{"word":"afternoon","start":3.4399998,"end":3.9399998,"confidence":0.9890137,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.32471412420272827},{"word":"matt","start":4.56,"end":4.7999997,"confidence":0.79541016,"punctuated_word":"Matt,","sentiment":"neutral","sentiment_score":0.2934960126876831},{"word":"it's","start":4.7999997,"end":5.2999997,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.338382363319397},{"word":"ronald","start":5.7599998,"end":6.2599998,"confidence":0.98535156,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.25672051310539246},{"word":"from","start":6.3999996,"end":6.8999996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.24862533807754517},{"word":"cloud","start":6.96,"end":7.3599997,"confidence":0.8222656,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2635857164859772},{"word":"solution","start":7.3599997,"end":7.8599997,"confidence":0.9614258,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2506433427333832},{"word":"it","start":7.9199996,"end":8.42,"confidence":0.99560547,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.20935067534446716},{"word":"how","start":9.12,"end":9.28,"confidence":0.99121094,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2411017119884491},{"word":"are","start":9.28,"end":9.44,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21483415365219116},{"word":"you","start":9.44,"end":9.599999,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22951163351535797},{"word":"doing","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.21390725672245023},{"word":"today","start":9.84,"end":10.34,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2004084885120392},{"word":"alright","start":11.759999,"end":12.16,"confidence":0.921875,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2658706605434418},{"word":"okay","start":12.16,"end":12.4,"confidence":0.9506836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.28205761313438416},{"word":"that's","start":12.4,"end":12.559999,"confidence":0.9848633,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.8021568655967712},{"word":"wonderful","start":12.559999,"end":13.059999,"confidence":0.97998047,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7133021354675293},{"word":"matt","start":14.005,"end":14.325,"confidence":0.9387207,"punctuated_word":"Matt,","sentiment":"neutral","sentiment_score":0.2049785852432251},{"word":"i","start":14.325,"end":14.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18490315973758695},{"word":"hope","start":14.405,"end":14.6449995,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.14512361586093905},{"word":"you","start":14.6449995,"end":14.885,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12650670111179352},{"word":"still","start":14.885,"end":15.365,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08028705418109894},{"word":"remember","start":15.365,"end":15.764999,"confidence":0.9404297,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.06592126190662384},{"word":"the","start":15.764999,"end":15.924999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09414142370224},{"word":"company","start":15.924999,"end":16.404999,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1332816630601883},{"word":"because","start":16.404999,"end":16.645,"confidence":0.6484375,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08009922504425049},{"word":"the","start":16.645,"end":16.805,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08479464054107666},{"word":"last","start":16.805,"end":17.045,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05729600787162781},{"word":"time","start":17.045,"end":17.285,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.10603321343660356},{"word":"that","start":17.285,"end":17.445,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10353457927703856},{"word":"we","start":17.445,"end":17.765,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1169317215681076},{"word":"touch","start":17.765,"end":18.085,"confidence":0.5073242,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.11853468418121338},{"word":"base","start":18.085,"end":18.325,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.11411427706480026},{"word":"with","start":18.325,"end":18.564999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1349998116493225},{"word":"you","start":18.564999,"end":19.064999,"confidence":0.9909668,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.15052655339241028},{"word":"it","start":19.445,"end":19.525,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.040688656270504},{"word":"was","start":19.525,"end":20.025,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.029565680772066116},{"word":"october","start":20.564999,"end":21.045,"confidence":0.7324219,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.0475943461060524},{"word":"of","start":21.045,"end":21.125,"confidence":0.96240234,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05834226310253143},{"word":"last","start":21.125,"end":21.445,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.04034603759646416},{"word":"year","start":21.445,"end":21.945,"confidence":0.96875,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.061901871114969254},{"word":"and","start":22.485,"end":22.985,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05614306032657623},{"word":"during","start":23.285,"end":23.685,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.04885049909353256},{"word":"that","start":23.685,"end":23.925,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.055490776896476746},{"word":"time","start":23.925,"end":24.404999,"confidence":0.99853516,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.054913897067308426},{"word":"i","start":24.404999,"end":24.564999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07259662449359894},{"word":"was","start":24.564999,"end":25.064999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06116092950105667},{"word":"trying","start":25.125,"end":25.445,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.07225299626588821},{"word":"to","start":25.445,"end":25.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08531627058982849},{"word":"arrange","start":25.685,"end":26.164999,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.0740700215101242},{"word":"a","start":26.164999,"end":26.325,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09072180092334747},{"word":"meeting","start":26.325,"end":26.645,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.07179413735866547},{"word":"with","start":26.645,"end":26.884998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07703055441379547},{"word":"you","start":26.884998,"end":27.384998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10269659757614136},{"word":"together","start":27.81,"end":28.05,"confidence":0.99902344,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.07799568772315979},{"word":"with","start":28.05,"end":28.449999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09621286392211914},{"word":"my","start":28.449999,"end":28.69,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1332091987133026},{"word":"cto","start":28.69,"end":29.19,"confidence":0.98779297,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.10303308814764024},{"word":"mister","start":29.33,"end":29.73,"confidence":0.99560547,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.10684722661972046},{"word":"baljit","start":29.73,"end":30.23,"confidence":0.5218506,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.09366203844547272},{"word":"singh","start":30.369999,"end":30.869999,"confidence":0.9309082,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.09573732316493988},{"word":"to","start":31.25,"end":31.57,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13074858486652374},{"word":"introduce","start":31.57,"end":32.07,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.07138232886791229},{"word":"our","start":32.13,"end":32.37,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10036154091358183},{"word":"company","start":32.37,"end":32.69,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10991734266281128},{"word":"and","start":32.69,"end":32.85,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12362565100193024},{"word":"our","start":32.85,"end":33.17,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1011882945895195},{"word":"services","start":33.17,"end":33.67,"confidence":0.9970703,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.09027116000652312},{"word":"the","start":34.61,"end":34.85,"confidence":0.69433594,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.10546153783798218},{"word":"name","start":34.85,"end":35.09,"confidence":0.9873047,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2172655165195465},{"word":"of","start":35.09,"end":35.17,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.28338173031806946},{"word":"the","start":35.17,"end":35.329998,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21094174683094025},{"word":"alright","start":37.57,"end":38.07,"confidence":0.9812012,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.003488568589091301},{"word":"cloud","start":38.53,"end":38.93,"confidence":0.85498047,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.011544415727257729},{"word":"solution","start":38.93,"end":39.329998,"confidence":0.5410156,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.006038840860128403},{"word":"it","start":39.329998,"end":39.65,"confidence":0.90234375,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.02001442201435566},{"word":"sir","start":39.65,"end":39.89,"confidence":0.8144531,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.021062297746539116},{"word":"the","start":39.89,"end":39.97,"confidence":0.4609375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.002097444608807564},{"word":"name","start":39.97,"end":40.21,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0005468204617500305},{"word":"of","start":40.21,"end":40.29,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0013535898178815842},{"word":"the","start":40.29,"end":40.45,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002232221886515618},{"word":"company","start":40.45,"end":40.95,"confidence":0.8798828,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.0007852278649806976},{"word":"mhmm","start":45.84094,"end":46.34094,"confidence":0.946167,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07702519744634628},{"word":"alright","start":47.36094,"end":47.86094,"confidence":0.8869629,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09376908838748932},{"word":"okay","start":47.920937,"end":48.420937,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10583744943141936},{"word":"that","start":48.720936,"end":48.960938,"confidence":0.92333984,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1458604782819748},{"word":"that","start":48.960938,"end":49.120937,"confidence":0.9536133,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16082729399204254},{"word":"would","start":49.120937,"end":49.36094,"confidence":0.9838867,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.17031480371952057},{"word":"be","start":49.36094,"end":49.520935,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1719166934490204},{"word":"okay","start":49.520935,"end":50.020935,"confidence":0.9941406,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.16122227907180786},{"word":"thank","start":50.400936,"end":50.640938,"confidence":0.9013672,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4000742733478546},{"word":"you","start":50.640938,"end":50.880936,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34722453355789185},{"word":"thank","start":50.880936,"end":51.120937,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3735039234161377},{"word":"you","start":51.120937,"end":51.335938,"confidence":0.9824219,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23177918791770935}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Matt, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Matt, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. The name of the Alright.\n\nCloud Solution IT, sir. The name of the company. Mhmm. Alright. Okay.\n\nThat that would be okay. Thank you. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15108776092529297},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.35750722885131836},{"text":"Matt, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.42,"sentiment":"neutral","sentiment_score":0.26582913739340647},{"text":"How are you doing today?","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":0.21995264887809754},{"text":"Alright.","start":11.759999,"end":12.16,"sentiment":"neutral","sentiment_score":0.2658706605434418}],"sentiment":"neutral","sentiment_score":0.2557837553322315,"num_words":16,"start":2.96,"end":12.16},{"sentences":[{"text":"Okay.","start":12.16,"end":12.4,"sentiment":"neutral","sentiment_score":0.28205761313438416},{"text":"That's wonderful.","start":12.4,"end":13.059999,"sentiment":"positive","sentiment_score":0.7577295005321503},{"text":"Matt, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":14.005,"end":21.945,"sentiment":"neutral","sentiment_score":0.09918529307469726},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":22.485,"end":33.67,"sentiment":"neutral","sentiment_score":0.08730483317264805},{"text":"The name of the Alright.","start":34.61,"end":38.07,"sentiment":"neutral","sentiment_score":-0.16410782001912594}],"sentiment":"neutral","sentiment_score":0.09685856006029299,"num_words":59,"start":12.16,"end":38.07},{"sentences":[{"text":"Cloud Solution IT, sir.","start":38.53,"end":39.89,"sentiment":"neutral","sentiment_score":0.014664994087070227},{"text":"The name of the company.","start":39.89,"end":40.95,"sentiment":"neutral","sentiment_score":0.00003126375377178192},{"text":"Mhmm.","start":45.84094,"end":46.34094,"sentiment":"neutral","sentiment_score":0.07702519744634628},{"text":"Alright.","start":47.36094,"end":47.86094,"sentiment":"neutral","sentiment_score":0.09376908838748932},{"text":"Okay.","start":47.920937,"end":48.420937,"sentiment":"neutral","sentiment_score":0.10583744943141936}],"sentiment":"neutral","sentiment_score":0.027954002531866234,"num_words":12,"start":38.53,"end":48.420937},{"sentences":[{"text":"That that would be okay.","start":48.720936,"end":50.020935,"sentiment":"neutral","sentiment_score":0.16202830970287324},{"text":"Thank you.","start":50.400936,"end":50.880936,"sentiment":"positive","sentiment_score":0.37364940345287323},{"text":"Thank you.","start":50.880936,"end":51.335938,"sentiment":"neutral","sentiment_score":0.3026415556669235}],"sentiment":"neutral","sentiment_score":0.24030260741710663,"num_words":9,"start":48.720936,"end":51.335938}]}}]},{"alternatives":[{"transcript":"How are you, Matthew? Good. Yep. Yep. Yep. It's okay. We don't need it. Sorry. Yeah. No. No. Yeah. We don't need anything. Sorry. Thank you very much. Bye.","confidence":0.9909668,"words":[{"word":"how","start":0.0,"end":0.35999998,"confidence":0.4152832,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1605340838432312},{"word":"are","start":0.35999998,"end":0.71999997,"confidence":0.19335938,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.11923431605100632},{"word":"you","start":0.71999997,"end":0.88,"confidence":0.5579834,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.10645414888858797},{"word":"matthew","start":0.88,"end":1.38,"confidence":0.7663574,"punctuated_word":"Matthew?","sentiment":"neutral","sentiment_score":0.10751337558031082},{"word":"good","start":10.4,"end":10.9,"confidence":0.9909668,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3486953377723694},{"word":"yep","start":12.255,"end":12.755,"confidence":0.98999023,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.3956935107707978},{"word":"yep","start":19.4325,"end":19.9325,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07546672224998474},{"word":"yep","start":31.41,"end":31.91,"confidence":0.8911133,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11165434122085573},{"word":"it's","start":34.13,"end":34.45,"confidence":0.6230469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06651215255260468},{"word":"okay","start":34.45,"end":34.77,"confidence":0.9941406,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.01504283770918846},{"word":"we","start":34.77,"end":34.85,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.16171246767044067},{"word":"don't","start":34.85,"end":35.09,"confidence":0.99560547,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24194888770580292},{"word":"need","start":35.09,"end":35.25,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2153276652097702},{"word":"it","start":35.25,"end":35.41,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.15179789066314697},{"word":"sorry","start":35.41,"end":35.91,"confidence":0.99609375,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07984776794910431},{"word":"yeah","start":41.405003,"end":41.725002,"confidence":0.8330078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03874290734529495},{"word":"no","start":41.725002,"end":41.805,"confidence":0.95532227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.15405184030532837},{"word":"no","start":41.805,"end":41.965,"confidence":0.98535156,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18694326281547544},{"word":"yeah","start":41.965,"end":42.465,"confidence":0.9848633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.19137126207351685},{"word":"we","start":42.525,"end":42.685,"confidence":0.9604492,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.29755738377571106},{"word":"don't","start":42.685,"end":42.845,"confidence":0.9951172,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.23202715814113617},{"word":"need","start":42.845,"end":43.085,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.22585761547088623},{"word":"anything","start":43.085,"end":43.565002,"confidence":0.9921875,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.2379509210586548},{"word":"sorry","start":43.565002,"end":44.065002,"confidence":0.9921875,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12482109665870668},{"word":"thank","start":45.645,"end":45.965,"confidence":0.8540039,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.04108830541372299},{"word":"you","start":45.965,"end":46.045002,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23307311534881592},{"word":"very","start":46.045002,"end":46.205,"confidence":0.9980469,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.30703413486480713},{"word":"much","start":46.205,"end":46.705,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.23111870884895325},{"word":"bye","start":49.805,"end":50.305,"confidence":0.876709,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1769646406173706}],"paragraphs":{"transcript":"\nHow are you, Matthew? Good. Yep. Yep. Yep.\n\nIt's okay. We don't need it. Sorry. Yeah. No.\n\nNo. Yeah. We don't need anything. Sorry. Thank you very much.\n\nBye.","paragraphs":[{"sentences":[{"text":"How are you, Matthew?","start":0.0,"end":1.38,"sentiment":"neutral","sentiment_score":0.12343398109078407},{"text":"Good.","start":10.4,"end":10.9,"sentiment":"positive","sentiment_score":0.3486953377723694},{"text":"Yep.","start":12.255,"end":12.755,"sentiment":"positive","sentiment_score":0.3956935107707978},{"text":"Yep.","start":19.4325,"end":19.9325,"sentiment":"neutral","sentiment_score":0.07546672224998474},{"text":"Yep.","start":31.41,"end":31.91,"sentiment":"neutral","sentiment_score":0.11165434122085573}],"sentiment":"neutral","sentiment_score":0.17815572954714298,"num_words":8,"start":0.0,"end":31.91},{"sentences":[{"text":"It's okay.","start":34.13,"end":34.77,"sentiment":"neutral","sentiment_score":0.04077749513089657},{"text":"We don't need it.","start":34.77,"end":35.41,"sentiment":"neutral","sentiment_score":-0.1926967278122902},{"text":"Sorry.","start":35.41,"end":35.91,"sentiment":"neutral","sentiment_score":-0.07984776794910431},{"text":"Yeah.","start":41.405003,"end":41.725002,"sentiment":"neutral","sentiment_score":-0.03874290734529495},{"text":"No.","start":41.725002,"end":41.805,"sentiment":"neutral","sentiment_score":-0.15405184030532837}],"sentiment":"neutral","sentiment_score":-0.10687493739856614,"num_words":9,"start":34.13,"end":41.805},{"sentences":[{"text":"No.","start":41.805,"end":41.965,"sentiment":"neutral","sentiment_score":-0.18694326281547544},{"text":"Yeah.","start":41.965,"end":42.465,"sentiment":"neutral","sentiment_score":-0.19137126207351685},{"text":"We don't need anything.","start":42.525,"end":43.565002,"sentiment":"neutral","sentiment_score":-0.24834826961159706},{"text":"Sorry.","start":43.565002,"end":44.065002,"sentiment":"neutral","sentiment_score":-0.12482109665870668},{"text":"Thank you very much.","start":45.645,"end":46.705,"sentiment":"neutral","sentiment_score":0.20307856611907482}],"sentiment":"neutral","sentiment_score":-0.062201312319798904,"num_words":11,"start":41.805,"end":46.705},{"sentences":[{"text":"Bye.","start":49.805,"end":50.305,"sentiment":"neutral","sentiment_score":0.1769646406173706}],"sentiment":"neutral","sentiment_score":0.1769646406173706,"num_words":1,"start":49.805,"end":50.305}]}}]}],"paragraphs":{"transcript":"\nChannel 1: How are you, Matthew?\n\nChannel 0: Yeah. Good afternoon. Matt, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Yep.\n\nChannel 0: That's wonderful. Matt, I hope you still remember the company because the last time that we touch base with you,\n\nChannel 1: Yep.\n\nChannel 0: it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to\n\nChannel 1: Yep.\n\nChannel 0: introduce our company and our services.\n\nChannel 1: It's okay.\n\nChannel 0: The\n\nChannel 1: We don't\n\nChannel 0: name\n\nChannel 1: need\n\nChannel 0: of the\n\nChannel 1: it. Sorry.\n\nChannel 0: Alright. Cloud Solution IT, sir. The name of the company.\n\nChannel 1: Yeah. No. No. Yeah. We don't need anything.\n\nSorry. Thank\n\nChannel 0: Mhmm.\n\nChannel 1: you very much.\n\nChannel 0: Alright. Okay. That that would be okay.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Thank you.","paragraphs":[{"sentences":[{"text":"How are you, Matthew?","start":0.0,"end":1.38,"sentiment":"neutral","sentiment_score":0.12343398109078407}],"sentiment":"neutral","sentiment_score":0.12343398109078407,"channel":1,"num_words":4,"start":0.0,"end":1.38},{"sentences":[{"text":"Yeah.","start":2.96,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15108776092529297},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"positive","sentiment_score":0.35750722885131836},{"text":"Matt, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.42,"sentiment":"neutral","sentiment_score":0.26582913739340647},{"text":"How are you doing today?","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":0.21995264887809754}],"sentiment":"neutral","sentiment_score":0.2551112949848175,"channel":0,"num_words":15,"start":2.96,"end":10.34},{"sentences":[{"text":"Good.","start":10.4,"end":10.9,"sentiment":"positive","sentiment_score":0.3486953377723694}],"sentiment":"positive","sentiment_score":0.3486953377723694,"channel":1,"num_words":1,"start":10.4,"end":10.9},{"sentences":[{"text":"Alright.","start":11.759999,"end":12.16,"sentiment":"neutral","sentiment_score":0.2658706605434418},{"text":"Okay.","start":12.16,"end":12.4,"sentiment":"neutral","sentiment_score":0.28205761313438416}],"sentiment":"neutral","sentiment_score":0.27396413683891296,"channel":0,"num_words":2,"start":11.759999,"end":12.4},{"sentences":[{"text":"Yep.","start":12.255,"end":12.755,"sentiment":"positive","sentiment_score":0.3956935107707978}],"sentiment":"positive","sentiment_score":0.3956935107707978,"channel":1,"num_words":1,"start":12.255,"end":12.755},{"sentences":[{"text":"That's wonderful.","start":12.4,"end":13.059999,"sentiment":"positive","sentiment_score":0.7577295005321503},{"text":"Matt, I hope you still remember the company because the last time that we touch base with you,","start":14.005,"end":19.064999,"sentiment":"neutral","sentiment_score":0.11677823215723038}],"sentiment":"neutral","sentiment_score":0.18087335899472237,"channel":0,"num_words":20,"start":12.4,"end":19.064999},{"sentences":[{"text":"Yep.","start":19.4325,"end":19.9325,"sentiment":"neutral","sentiment_score":0.07546672224998474}],"sentiment":"neutral","sentiment_score":0.07546672224998474,"channel":1,"num_words":1,"start":19.4325,"end":19.9325},{"sentences":[{"text":"it was October of last year.","start":19.445,"end":21.945,"sentiment":"neutral","sentiment_score":0.04640647582709789},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to","start":22.485,"end":31.57,"sentiment":"neutral","sentiment_score":0.08383257988662947}],"sentiment":"neutral","sentiment_score":0.07551566787340024,"channel":0,"num_words":27,"start":19.445,"end":31.57},{"sentences":[{"text":"Yep.","start":31.41,"end":31.91,"sentiment":"neutral","sentiment_score":0.11165434122085573}],"sentiment":"neutral","sentiment_score":0.11165434122085573,"channel":1,"num_words":1,"start":31.41,"end":31.91},{"sentences":[{"text":"introduce our company and our services.","start":31.57,"end":33.67,"sentiment":"neutral","sentiment_score":0.09945771967371304}],"sentiment":"neutral","sentiment_score":0.09945771967371304,"channel":0,"num_words":6,"start":31.57,"end":33.67},{"sentences":[{"text":"It's okay.","start":34.13,"end":34.77,"sentiment":"neutral","sentiment_score":0.04077749513089657}],"sentiment":"neutral","sentiment_score":0.04077749513089657,"channel":1,"num_words":2,"start":34.13,"end":34.77},{"sentences":[{"text":"The","start":34.61,"end":34.85,"sentiment":"neutral","sentiment_score":-0.10546153783798218}],"sentiment":"neutral","sentiment_score":-0.10546153783798218,"channel":0,"num_words":1,"start":34.61,"end":34.85},{"sentences":[{"text":"We don't","start":34.77,"end":35.09,"sentiment":"neutral","sentiment_score":-0.2018306776881218}],"sentiment":"neutral","sentiment_score":-0.2018306776881218,"channel":1,"num_words":2,"start":34.77,"end":35.09},{"sentences":[{"text":"name","start":34.85,"end":35.09,"sentiment":"neutral","sentiment_score":-0.2172655165195465}],"sentiment":"neutral","sentiment_score":-0.2172655165195465,"channel":0,"num_words":1,"start":34.85,"end":35.09},{"sentences":[{"text":"need","start":35.09,"end":35.25,"sentiment":"neutral","sentiment_score":-0.2153276652097702}],"sentiment":"neutral","sentiment_score":-0.2153276652097702,"channel":1,"num_words":1,"start":35.09,"end":35.25},{"sentences":[{"text":"of the","start":35.09,"end":35.329998,"sentiment":"neutral","sentiment_score":-0.24716173857450485}],"sentiment":"neutral","sentiment_score":-0.24716173857450485,"channel":0,"num_words":2,"start":35.09,"end":35.329998},{"sentences":[{"text":"it.","start":35.25,"end":35.41,"sentiment":"neutral","sentiment_score":-0.15179789066314697},{"text":"Sorry.","start":35.41,"end":35.91,"sentiment":"neutral","sentiment_score":-0.07984776794910431}],"sentiment":"neutral","sentiment_score":-0.11582282930612564,"channel":1,"num_words":2,"start":35.25,"end":35.91},{"sentences":[{"text":"Alright.","start":37.57,"end":38.07,"sentiment":"neutral","sentiment_score":-0.003488568589091301},{"text":"Cloud Solution IT, sir.","start":38.53,"end":39.89,"sentiment":"neutral","sentiment_score":0.014664994087070227},{"text":"The name of the company.","start":39.89,"end":40.95,"sentiment":"neutral","sentiment_score":0.00003126375377178192}],"sentiment":"neutral","sentiment_score":0.005532772652804852,"channel":0,"num_words":10,"start":37.57,"end":40.95},{"sentences":[{"text":"Yeah.","start":41.405003,"end":41.725002,"sentiment":"neutral","sentiment_score":-0.03874290734529495},{"text":"No.","start":41.725002,"end":41.805,"sentiment":"neutral","sentiment_score":-0.15405184030532837},{"text":"No.","start":41.805,"end":41.965,"sentiment":"neutral","sentiment_score":-0.18694326281547544},{"text":"Yeah.","start":41.965,"end":42.465,"sentiment":"neutral","sentiment_score":-0.19137126207351685},{"text":"We don't need anything.","start":42.525,"end":43.565002,"sentiment":"neutral","sentiment_score":-0.24834826961159706}],"sentiment":"neutral","sentiment_score":-0.19556279387325048,"channel":1,"num_words":8,"start":41.405003,"end":43.565002},{"sentences":[{"text":"Sorry.","start":43.565002,"end":44.065002,"sentiment":"neutral","sentiment_score":-0.12482109665870668},{"text":"Thank","start":45.645,"end":45.965,"sentiment":"neutral","sentiment_score":0.04108830541372299}],"sentiment":"neutral","sentiment_score":-0.041866395622491843,"channel":1,"num_words":2,"start":43.565002,"end":45.965},{"sentences":[{"text":"Mhmm.","start":45.84094,"end":46.34094,"sentiment":"neutral","sentiment_score":0.07702519744634628}],"sentiment":"neutral","sentiment_score":0.07702519744634628,"channel":0,"num_words":1,"start":45.84094,"end":46.34094},{"sentences":[{"text":"you very much.","start":45.965,"end":46.705,"sentiment":"neutral","sentiment_score":0.25707531968752545}],"sentiment":"neutral","sentiment_score":0.25707531968752545,"channel":1,"num_words":3,"start":45.965,"end":46.705},{"sentences":[{"text":"Alright.","start":47.36094,"end":47.86094,"sentiment":"neutral","sentiment_score":0.09376908838748932},{"text":"Okay.","start":47.920937,"end":48.420937,"sentiment":"neutral","sentiment_score":0.10583744943141936},{"text":"That that would be okay.","start":48.720936,"end":50.020935,"sentiment":"neutral","sentiment_score":0.16202830970287324}],"sentiment":"neutral","sentiment_score":0.14424972661903926,"channel":0,"num_words":7,"start":47.36094,"end":50.020935},{"sentences":[{"text":"Bye.","start":49.805,"end":50.305,"sentiment":"neutral","sentiment_score":0.1769646406173706}],"sentiment":"neutral","sentiment_score":0.1769646406173706,"channel":1,"num_words":1,"start":49.805,"end":50.305},{"sentences":[{"text":"Thank you.","start":50.400936,"end":50.880936,"sentiment":"positive","sentiment_score":0.37364940345287323},{"text":"Thank you.","start":50.880936,"end":51.335938,"sentiment":"neutral","sentiment_score":0.3026415556669235}],"sentiment":"positive","sentiment_score":0.3381454795598984,"channel":0,"num_words":4,"start":50.400936,"end":51.335938}]},"summary":{"result":"success","short":"The representative from Cloud Solution IT, Ronald, greets the customer, Matthew, and reminds him of a previous meeting with the CTO of Baljit Singh in October of last year. He introduces the company and its services, but the customer declines any further assistance. The call ends with the customer thanking Ronald and saying goodbye."},"intents":{"segments":[{"text":"Matt, I hope you still remember the company because the last time that we touch base with you, Yep. it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to Yep. introduce our company and our services.","start_word":25,"end_word":77,"intents":[{"intent":"Inform and introduce company","confidence_score":0.001525668}]}]},"sentiments":{"segments":[{"text":"How are you, Matthew? Yeah.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.12623487412929535},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3465762138366699},{"text":"Matt, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":7,"end_word":18,"sentiment":"neutral","sentiment_score":0.2553286552429199},{"text":"Good.","start_word":19,"end_word":19,"sentiment":"positive","sentiment_score":0.3486953377723694},{"text":"Alright. Okay.","start_word":20,"end_word":21,"sentiment":"neutral","sentiment_score":0.2723454535007477},{"text":"Yep. That's wonderful.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.627519428730011},{"text":"Matt, I hope you still remember the company because the last time that we touch base with you, Yep. it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to Yep. introduce our company and our services. It's okay. The We name don't of need the it. Sorry. Alright. Cloud Solution IT, sir. The name of the company. Yeah. No. No. Yeah. We don't need anything. Sorry. Thank Mhmm. you very much. Alright. Okay. That that would be okay. Bye.","start_word":25,"end_word":120,"sentiment":"neutral","sentiment_score":0.03288929909467697},{"text":"Thank you. Thank you.","start_word":121,"end_word":124,"sentiment":"positive","sentiment_score":0.3604883551597595}],"average":{"sentiment":"neutral","sentiment_score":0.10629674901512905}}}}