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I got a missed call from this number earlier today. Yep. Can you hear me? Hello? Oh, okay. I yeah. Yeah. I can hear you. I've just got a missed call from this number. Yes. You are. Yep. Okay. I've I've already got Okay. Yep. Okay. Not a problem at all. And now just send up a email? Okay. No problem. Perfect. Yep. Yep. Okay. That's not a problem at all. Perfect. Thank you. 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I got a missed call from this number earlier today. Yep. Can you hear me? Hello?\n\nOh, okay. I yeah. Yeah. I can hear you. I've just got a missed call from this number.\n\nYes. You are. Yep. Okay. I've I've already got Okay.\n\nYep. Okay. Not a problem at all. And now just send up a email? Okay.\n\nNo problem. Perfect. Yep. Yep. Okay.\n\nThat's not a problem at all. Perfect. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.04957570508122444},{"text":"I got a missed call from this number earlier today.","start":4.56,"end":7.06,"sentiment":"neutral","sentiment_score":-0.013689287193119525},{"text":"Yep.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":-0.010732036083936691},{"text":"Can you hear me?","start":8.4,"end":9.38,"sentiment":"neutral","sentiment_score":-0.010115293087437749},{"text":"Hello?","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.0019965721294283867}],"sentiment":"neutral","sentiment_score":-0.008030223714954713,"num_words":17,"start":4.08,"end":12.58},{"sentences":[{"text":"Oh, okay.","start":15.28,"end":15.86,"sentiment":"neutral","sentiment_score":0.01585898408666253},{"text":"I yeah.","start":16.935,"end":18.475,"sentiment":"neutral","sentiment_score":0.004854648606851697},{"text":"Yeah.","start":19.175,"end":19.415,"sentiment":"neutral","sentiment_score":0.010350478813052176},{"text":"I can hear you.","start":19.415,"end":20.475,"sentiment":"neutral","sentiment_score":0.013945943443104625},{"text":"I've just got a missed call from this number.","start":21.735,"end":25.435001,"sentiment":"neutral","sentiment_score":-0.02935456360379855}],"sentiment":"neutral","sentiment_score":-0.008701641914538212,"num_words":18,"start":15.28,"end":25.435001},{"sentences":[{"text":"Yes.","start":46.755,"end":47.075,"sentiment":"neutral","sentiment_score":0.01894371211528778},{"text":"You are.","start":47.075,"end":47.735,"sentiment":"neutral","sentiment_score":0.015886370558291674},{"text":"Yep.","start":47.795002,"end":48.295002,"sentiment":"neutral","sentiment_score":0.014051208272576332},{"text":"Okay.","start":57.395,"end":57.895,"sentiment":"neutral","sentiment_score":0.002360941842198372},{"text":"I've I've already got Okay.","start":73.380005,"end":92.439995,"sentiment":"neutral","sentiment_score":-0.05395882725715637}],"sentiment":"neutral","sentiment_score":-0.0202665532939136,"num_words":10,"start":46.755,"end":92.439995},{"sentences":[{"text":"Yep.","start":93.299995,"end":93.799995,"sentiment":"neutral","sentiment_score":0.019663672894239426},{"text":"Okay.","start":94.259995,"end":94.759995,"sentiment":"neutral","sentiment_score":0.028280630707740784},{"text":"Not a problem at all.","start":94.979996,"end":95.78,"sentiment":"neutral","sentiment_score":0.03933985792100429},{"text":"And now just send up a email?","start":95.78,"end":97.72,"sentiment":"neutral","sentiment_score":0.010526467779917377},{"text":"Okay.","start":111.755005,"end":112.235,"sentiment":"neutral","sentiment_score":0.06299097090959549}],"sentiment":"neutral","sentiment_score":0.025421322571734586,"num_words":15,"start":93.299995,"end":112.235},{"sentences":[{"text":"No problem.","start":112.235,"end":113.055,"sentiment":"neutral","sentiment_score":0.1578693389892578},{"text":"Perfect.","start":114.075005,"end":114.575005,"sentiment":"neutral","sentiment_score":0.2663815915584564},{"text":"Yep.","start":119.52,"end":119.84,"sentiment":"neutral","sentiment_score":0.05762380361557007},{"text":"Yep.","start":119.84,"end":120.34,"sentiment":"neutral","sentiment_score":0.061315469443798065},{"text":"Okay.","start":120.399994,"end":120.88,"sentiment":"neutral","sentiment_score":0.0949072539806366}],"sentiment":"neutral","sentiment_score":0.13266113276282945,"num_words":6,"start":112.235,"end":120.88},{"sentences":[{"text":"That's not a problem at all.","start":120.88,"end":122.34,"sentiment":"neutral","sentiment_score":0.2643488198518753},{"text":"Perfect.","start":123.2,"end":123.7,"sentiment":"positive","sentiment_score":0.41818612813949585},{"text":"Thank you.","start":125.439995,"end":126.18,"sentiment":"positive","sentiment_score":0.45592306554317474},{"text":"Bye bye.","start":126.32,"end":126.979996,"sentiment":"neutral","sentiment_score":0.21457155048847198}],"sentiment":"neutral","sentiment_score":0.3041152981194583,"num_words":11,"start":120.88,"end":126.979996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hey. I got a missed call from this number earlier\n\nChannel 0: Hello?\n\nChannel 1: today.\n\nChannel 0: Can you hear me?\n\nChannel 1: Yep. Can you hear me? Hello?\n\nChannel 0: Yeah. I can hear you.\n\nChannel 1: Oh, okay.\n\nChannel 0: Is it a\n\nChannel 1: I\n\nChannel 0: yes. Hello?\n\nChannel 1: yeah.\n\nChannel 0: Can you hear me?\n\nChannel 1: Yeah. I can hear you. I've\n\nChannel 0: Yeah.\n\nChannel 1: just got a missed call from this number.\n\nChannel 0: Mhmm. Okay. Let me just check your account. Hang on. Am I speaking with Harrison Powell?\n\nChannel 1: Yes. You are. Yep.\n\nChannel 0: Yeah. I just wanted to ask. We send you an email actually earlier regarding the cancellation.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. We just wanted to suggest if you would like us to check if Airtel service is available at your new address so that we can arrange the transfer instead of canceling it.\n\nChannel 1: I've I've already got\n\nChannel 0: Mhmm. Okay. Okay. So do you want us to cancel it today? Okay.\n\nThen I'll inform our accounts department regarding this, and they'll send you the cancellation fee if\n\nChannel 1: Okay.\n\nChannel 0: ever. Mhmm.\n\nChannel 1: Yep. Okay. Not a problem\n\nChannel 0: Yeah.\n\nChannel 1: at all. And now just send up a\n\nChannel 0: Mhmm.\n\nChannel 1: email?\n\nChannel 0: Yeah. They're they're going to send you an invoice then because we have a thirty day notice for the cancellation. So that means you will be billed for for your final month.\n\nChannel 1: Okay. No problem. Perfect.\n\nChannel 0: Then once yeah. Then once settled, we'll then proceed with canceling it within this day.\n\nChannel 1: Yep. Yep. Okay. That's\n\nChannel 0: Okay.\n\nChannel 1: not a problem\n\nChannel 0: Thank\n\nChannel 1: at all.\n\nChannel 0: you. Okay.\n\nChannel 1: Perfect.\n\nChannel 0: Sure. Thank you. Bye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.16,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.32418587803840637},{"text":"This is Maureen from Airtel tech support.","start":0.71999997,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.22077012062072754}],"sentiment":"neutral","sentiment_score":0.2437514000468784,"channel":0,"num_words":9,"start":0.16,"end":3.3799999},{"sentences":[{"text":"Hey.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.04957570508122444},{"text":"I got a missed call from this number 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The representative confirms they can hear the customer and offers to check if Airtel service is available at their new address. The customer agrees and the representative informs them that they will need to cancel the service and send an email to cancel it. The customer will be billed for their final month and the representative will send an invoice once the cancellation is processed."},"intents":{"segments":[{"text":"So do you want us to cancel it today? Okay.","start_word":141,"end_word":150,"intents":[{"intent":"Cancel order","confidence_score":0.0011525278}]}]},"sentiments":{"segments":[{"text":"Good morning. This is Maureen from Airtel tech support. Hey. I got a missed call from this number Hello? earlier today. Can you hear me? Yep. Can you hear me? Hello? Yeah. I can hear you. Oh, okay. Is it a I yes. Hello? yeah. Can you hear me? Yeah. I can hear you. I've Yeah. just got a missed call from this number. Mhmm. Okay. Let me just check your account. Hang on. Am I speaking with Harrison Powell? Yes. You are. Yep. Yeah. I just wanted to ask. We send you an email actually earlier regarding the cancellation. Okay. Yeah. We just wanted to suggest if you would like us to check if Airtel service is available at your new address so that we can arrange the transfer instead of canceling it. I've I've already got Mhmm. Okay. Okay. So do you want us to cancel it today? Okay. Then I'll inform our accounts department regarding this, and they'll send you the cancellation fee if Okay. ever. Mhmm. Yep. Okay. Not a problem Yeah. at all. And now just send up a Mhmm. email? Yeah. They're they're going to send you an invoice then because we have a thirty day notice for the cancellation. So that means you will be billed for for your final month. Okay. No problem. Perfect. Then once yeah. Then once settled, we'll then proceed with canceling it within this day. Yep. Yep. Okay. That's Okay. not a problem Thank at all. you. 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