{"metadata":{"transaction_key":"deprecated","request_id":"01a0e574-d4c9-7dc3-8785-fc69627fd496","sha256":"9b3a694729a76ebd70f2aad32dfd745c7164b47f08b02b91a7cad70f8906375b","created":"2026-09-28T00:40:35.750Z","duration":26.711937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":63},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":63,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. I cannot take your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"hello","start":3.12,"end":3.62,"confidence":0.9890137,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.09487048536539078},{"word":"i","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.46150654554367065},{"word":"cannot","start":4.0,"end":4.3199997,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.5484179854393005},{"word":"take","start":4.3199997,"end":4.56,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5763412714004517},{"word":"your","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5355857014656067},{"word":"call","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6150292158126831},{"word":"right","start":5.04,"end":5.2799997,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5297927260398865},{"word":"now","start":5.2799997,"end":5.7799997,"confidence":0.7817383,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5553070306777954},{"word":"but","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2628384828567505},{"word":"if","start":6.08,"end":6.16,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03638842701911926},{"word":"you","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11872398853302002},{"word":"leave","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10740869492292404},{"word":"a","start":6.56,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10819992423057556},{"word":"message","start":6.7999997,"end":7.2,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.09231635928153992},{"word":"and","start":7.2,"end":7.52,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0938623994588852},{"word":"number","start":7.52,"end":7.9199996,"confidence":0.78564453,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.03444991260766983},{"word":"i'll","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03780718892812729},{"word":"get","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08379659056663513},{"word":"back","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06294885277748108},{"word":"to","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.027284324169158936},{"word":"you","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04983311891555786},{"word":"as","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.012557730078697205},{"word":"soon","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.018107891082763672},{"word":"as","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13395248353481293},{"word":"possible","start":9.36,"end":9.84,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.04132288694381714},{"word":"thanks","start":9.84,"end":10.34,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5062221884727478},{"word":"please","start":10.88,"end":11.2,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.03654858469963074},{"word":"leave","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.023114517331123352},{"word":"a","start":11.44,"end":11.5199995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.031807370483875275},{"word":"detailed","start":11.5199995,"end":12.0,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.00804242491722107},{"word":"message","start":12.0,"end":12.48,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.08180786669254303},{"word":"after","start":12.48,"end":12.719999,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.04896591603755951},{"word":"the","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08341267704963684},{"word":"tone","start":12.88,"end":13.38,"confidence":0.99853516,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.023206327110528942},{"word":"when","start":13.505,"end":13.585,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.022470906376838684},{"word":"you","start":13.585,"end":13.825,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01673194020986557},{"word":"have","start":13.825,"end":13.905,"confidence":0.9902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.022864796221256256},{"word":"finished","start":13.905,"end":14.305,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.05699985846877098},{"word":"recording","start":14.305,"end":14.805,"confidence":0.9975586,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.01792192831635475},{"word":"you","start":14.865,"end":15.025,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01584867760539055},{"word":"may","start":15.025,"end":15.185,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.022691182792186737},{"word":"hang","start":15.185,"end":15.345,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.026223942637443542},{"word":"up","start":15.345,"end":15.665,"confidence":0.7824707,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.0151656586676836},{"word":"or","start":15.665,"end":15.905001,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02619047835469246},{"word":"press","start":15.905001,"end":16.225,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.028431996703147888},{"word":"1","start":16.225,"end":16.385,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.008117463439702988},{"word":"for","start":16.385,"end":16.625,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002471987158060074},{"word":"more","start":16.625,"end":16.785,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0010586678981781006},{"word":"options","start":16.785,"end":17.285,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.003913979046046734}],"paragraphs":{"transcript":"\nHello. I cannot take your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":-0.09487048536539078},{"text":"I cannot take your call right now.","start":3.84,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5459972109113421},{"text":"But if you leave a message and number, I'll get back to you as soon as possible.","start":5.8399997,"end":9.84,"sentiment":"neutral","sentiment_score":-0.06275497245437958},{"text":"Thanks.","start":9.84,"end":10.34,"sentiment":"positive","sentiment_score":0.5062221884727478},{"text":"Please leave a detailed message after the tone.","start":10.88,"end":13.38,"sentiment":"neutral","sentiment_score":-0.042113210540264845}],"sentiment":"neutral","sentiment_score":-0.14159908792113557,"num_words":34,"start":3.12,"end":13.38},{"sentences":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":13.505,"end":17.285,"sentiment":"neutral","sentiment_score":-0.018618367053568362}],"sentiment":"neutral","sentiment_score":-0.018618367053568362,"num_words":15,"start":13.505,"end":17.285}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. I cannot take your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":-0.09487048536539078},{"text":"I cannot take your call right now.","start":3.84,"end":5.7799997,"sentiment":"negative","sentiment_score":-0.5459972109113421},{"text":"But if you leave a message and number, I'll get back to you as soon as possible.","start":5.8399997,"end":9.84,"sentiment":"neutral","sentiment_score":-0.06275497245437958},{"text":"Thanks.","start":9.84,"end":10.34,"sentiment":"positive","sentiment_score":0.5062221884727478},{"text":"Please leave a detailed message after the tone.","start":10.88,"end":13.38,"sentiment":"neutral","sentiment_score":-0.042113210540264845}],"sentiment":"neutral","sentiment_score":-0.14159908792113557,"channel":1,"num_words":34,"start":3.12,"end":13.38},{"sentences":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":13.505,"end":17.285,"sentiment":"neutral","sentiment_score":-0.018618367053568362}],"sentiment":"neutral","sentiment_score":-0.018618367053568362,"channel":1,"num_words":15,"start":13.505,"end":17.285}]},"summary":{"result":"success","short":"Hello. I cannot take your call right now. But if you leave a message and number, I'll get back to you as soon as possible. Thanks. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":26,"end_word":48,"intents":[{"intent":"Leave a message","confidence_score":0.057972502},{"intent":"Leave a detailed message","confidence_score":0.019966863}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.09487048536539078},{"text":"I cannot take your call right now.","start_word":1,"end_word":7,"sentiment":"negative","sentiment_score":-0.5471609234809875},{"text":"But if you leave a message and number, I'll get back to you as soon as possible.","start_word":8,"end_word":24,"sentiment":"neutral","sentiment_score":-0.052677445113658905},{"text":"Thanks.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.5062221884727478},{"text":"Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":26,"end_word":48,"sentiment":"neutral","sentiment_score":-0.0246841199696064}],"average":{"sentiment":"neutral","sentiment_score":-0.0866241455078125}}}}