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Mhmm. Oh, A C T. Mhmm. Is it ACT2900? Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Thank you for waiting. Let me just confirm the address. It's Unit 518 Tollingbirdge Way, Greenway, A C T 2900. Yes. So after checking the address, it's available under Supa Networks. But as I'm checking the address, there's also a new connection fee applies. Just to explain, is it's just a one time fee applied to certain new property develop it has to cover the cost of connecting your premises to the Internet network. So if you it's $300. So if you are renting, yeah, if you're renting, please inform your landlord so they're aware of this charge. But if you are the proper property owner, then you will be the only responsible for paying it. Yeah. You will still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So regarding this, after the activation, if ever, Supa Network is the one who will contact you and invoice you for this one, not us, Airtel. Mhmm. Mhmm. Yeah. Yes. Sometimes the super networks already installing the equipment, they just charge it when someone stays at the property or use the Internet for the first time. Yeah. Anything else? Okay. Thank you. Bye. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nMay I have your full address, please, for me to check the service availability? Mhmm. 55518. Mhmm. Mhmm.\n\nMhmm. Oh, A C T. Mhmm. Is it ACT2900? Okay.\n\nIs it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello?\n\nYes. Thank you for waiting. Let me just confirm the address. It's Unit 518 Tollingbirdge Way, Greenway, A C T 2900. Yes.\n\nSo after checking the address, it's available under Supa Networks. But as I'm checking the address, there's also a new connection fee applies. Just to explain, is it's just a one time fee applied to certain new property develop it has to cover the cost of connecting your premises to the Internet network. So if you it's $300. So if you are renting, yeah, if you're renting, please inform your landlord so they're aware of this charge.\n\nBut if you are the proper property owner, then you will be the only responsible for paying it. Yeah. You will still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So regarding this, after the activation, if ever, Supa Network is the one who will contact you and invoice you for this one, not us, Airtel. Mhmm.\n\nMhmm. Yeah. Yes. Sometimes the super networks already installing the equipment, they just charge it when someone stays at the property or use the Internet for the first time. Yeah.\n\nAnything else? Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.2909446358680725},{"text":"Good morning.","start":1.8399999,"end":2.3999999,"sentiment":"positive","sentiment_score":0.5653490424156189},{"text":"This is Maureen from Erto tech support.","start":2.3999999,"end":4.74,"sentiment":"positive","sentiment_score":0.4796720700604575},{"text":"How can I assist you today?","start":5.12,"end":6.58,"sentiment":"positive","sentiment_score":0.4793326457341512},{"text":"Mhmm.","start":25.74,"end":26.24,"sentiment":"neutral","sentiment_score":-0.12298128753900528}],"sentiment":"positive","sentiment_score":0.4430801057640244,"num_words":17,"start":1.1999999,"end":26.24},{"sentences":[{"text":"May I have your full address, please, for me to check the service 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I'm just calling because I'm moving in in an, you know, apartment. And there is I already have, like, the optical fiber equipment, but it's not working. So they they told me to call here to get the activation. Yes. Unit yeah. It's Unit 518. 418. Yes. And the address is 2 Lindbergh Way, Dringway, Canberra. E c T. Yes. Okay. Yes. Yes. Okay. How much is it? 300. No. I think it's too much. Yeah. I I think it's too much money for the connection. Because the or rather, there is the equipment, so I thought that what? No. Thank you very much. Okay. Thank you. No. That's all. Thank you. 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I'm just calling because I'm moving in in an, you know, apartment. And there is I already have, like, the optical fiber equipment, but it's not working. So they they told me to call here to get the activation. Yes.\n\nUnit yeah. It's Unit 518. 418. Yes. And the address is 2 Lindbergh Way, Dringway, Canberra.\n\nE c T. Yes. Okay. Yes. Yes.\n\nOkay. How much is it? 300. No. I think it's too much.\n\nYeah. I I think it's too much money for the connection. Because the or rather, there is the equipment, so I thought that what? No. Thank you very much.\n\nOkay. Thank you. No. That's all. 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Good morning. This is Maureen from Erto tech support. How can I assist you today?\n\nChannel 1: Hello. I'm just calling because I'm moving in in an, you know, apartment. And there is I already have, like, the optical fiber equipment, but it's not working. So they they told me to\n\nChannel 0: Mhmm.\n\nChannel 1: call here to get the activation.\n\nChannel 0: May I have your full address, please, for me to check\n\nChannel 1: Yes.\n\nChannel 0: the service availability?\n\nChannel 1: Unit yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: It's Unit 518.\n\nChannel 0: 55518.\n\nChannel 1: 418. Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: And the address is 2\n\nChannel 0: Mhmm.\n\nChannel 1: Lindbergh Way,\n\nChannel 0: Mhmm.\n\nChannel 1: Dringway,\n\nChannel 0: Oh,\n\nChannel 1: Canberra.\n\nChannel 0: A C T. Mhmm. Is it ACT2900?\n\nChannel 1: E c T. Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. Let me just confirm the address. It's Unit 518 Tollingbirdge Way, Greenway, A C T 2900.\n\nChannel 1: Yes.\n\nChannel 0: Yes. So after checking the address, it's available under Supa Networks. But as I'm checking the address, there's also a new connection fee applies. Just to explain, is it's just a one time fee applied to certain new property develop it has to cover the cost of connecting your premises to the Internet network. So\n\nChannel 1: Okay. How\n\nChannel 0: if\n\nChannel 1: much is\n\nChannel 0: you\n\nChannel 1: it?\n\nChannel 0: it's $300. So\n\nChannel 1: 300.\n\nChannel 0: if you are renting, yeah, if you're renting, please inform your landlord so they're aware of this charge. But if you are the proper property owner, then you will be the only responsible for paying it. Yeah. 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property or use the Internet for the first time.","start":224.68001,"end":234.525,"sentiment":"neutral","sentiment_score":0.027941101588881932}],"sentiment":"neutral","sentiment_score":0.029021359514445066,"channel":0,"num_words":28,"start":223.24,"end":234.525},{"sentences":[{"text":"Okay.","start":235.515,"end":235.75499,"sentiment":"neutral","sentiment_score":0.15176008641719818},{"text":"Thank you.","start":235.75499,"end":236.575,"sentiment":"neutral","sentiment_score":0.26365718245506287}],"sentiment":"neutral","sentiment_score":0.2263581504424413,"channel":1,"num_words":3,"start":235.515,"end":236.575},{"sentences":[{"text":"Yeah.","start":237.78499,"end":238.28499,"sentiment":"neutral","sentiment_score":0.08538104593753815},{"text":"Anything 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you.","start":241.86894,"end":242.34894,"sentiment":"positive","sentiment_score":0.8195275366306305},{"text":"Bye.","start":242.34894,"end":242.66895,"sentiment":"positive","sentiment_score":0.5672600269317627},{"text":"Have a great day.","start":242.66895,"end":243.56894,"sentiment":"positive","sentiment_score":0.7707862854003906}],"sentiment":"positive","sentiment_score":0.6682854210957885,"channel":0,"num_words":8,"start":241.46895,"end":243.56894},{"sentences":[{"text":"Bye bye.","start":243.275,"end":244.015,"sentiment":"neutral","sentiment_score":0.11484307050704956}],"sentiment":"neutral","sentiment_score":0.11484307050704956,"channel":1,"num_words":2,"start":243.275,"end":244.015}]},"summary":{"result":"success","short":"A customer calls Erto tech support to inquire about activating their optical fiber equipment after moving into an apartment. The representative confirms the address and explains that there is a one-time fee for connecting to the internet, but the customer is still responsible for paying it. The customer is advised to inform their landlord if the new connection fee is not paid yet, and the representative informs the customer that their account may be suspended if the payment isn't made by the due date."},"intents":{"segments":[{"text":"This is Maureen from Erto tech support. How can I assist you today? Hello.","start_word":3,"end_word":16,"intents":[{"intent":"Assist","confidence_score":0.015505045}]},{"text":"the service availability? Unit yeah.","start_word":69,"end_word":73,"intents":[{"intent":"Check service availability","confidence_score":0.059541024}]},{"text":"Just to explain, is it's just a one time fee applied to certain new property develop it has to cover the cost of connecting your premises to the Internet network. So Okay.","start_word":174,"end_word":205,"intents":[{"intent":"Clarify fee and charges","confidence_score":0.04613061}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2909446358680725},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4893788993358612},{"text":"Hello. I'm just calling because I'm moving in in an, you know, apartment. And there is I already have, like, the optical fiber equipment, but it's not working. So they they told me to Mhmm. call here to get the activation. May I have your full address, please, for me to check Yes. the service availability? Unit yeah. Mhmm. It's Unit 518. 55518. 418. Yes. Mhmm. And the address is 2 Mhmm. Lindbergh Way, Mhmm. Dringway, Oh, Canberra. A C T. Mhmm. Is it ACT2900? E c T. Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Okay. Hang on. Hello? Yes. Yes.","start_word":16,"end_word":127,"sentiment":"neutral","sentiment_score":-0.039689596742391586},{"text":"Thank you for waiting.","start_word":128,"end_word":131,"sentiment":"positive","sentiment_score":0.4031356871128082},{"text":"Let me just confirm the address. It's Unit 518 Tollingbirdge Way, Greenway, A C T 2900. Yes. Yes. So after checking the address, it's available under Supa Networks. But as I'm checking the address, there's also a new connection fee applies. Just to explain, is it's just a one time fee applied to certain new property develop it has to cover the cost of connecting your premises to the Internet network. So Okay. How if much is you it? it's $300. So 300. if you are renting, yeah, if you're renting, please inform your landlord so they're aware of this charge. But if you are the proper property owner, then you will be the only responsible for paying it. Yeah. You will still be able to connect to the Internet even if the new connection fee hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So regarding this, after the activation, if ever, Supa Network is the one who will contact you and invoice you for this one, not us, Airtel.","start_word":132,"end_word":315,"sentiment":"neutral","sentiment_score":0.0036198968566326503},{"text":"No. I think it's too much.","start_word":316,"end_word":321,"sentiment":"negative","sentiment_score":-0.657679557800293},{"text":"Mhmm. Yeah. I Mhmm.","start_word":322,"end_word":325,"sentiment":"neutral","sentiment_score":-0.1745687872171402},{"text":"I think it's too much money for the connection.","start_word":326,"end_word":334,"sentiment":"negative","sentiment_score":-0.504707932472229},{"text":"Because the or rather, there is the equipment, so I thought that what? No. Thank you very much. Yeah. Yes. Sometimes the super networks already installing the equipment, they just charge it when someone stays at the property or use the Internet for the first time. Okay. Thank you. Yeah. Anything else? No. That's all. Thank you. Okay.","start_word":335,"end_word":392,"sentiment":"neutral","sentiment_score":-0.010331240482628344},{"text":"Thank you. Bye. Have a great day. Bye bye.","start_word":393,"end_word":401,"sentiment":"positive","sentiment_score":0.6222108602523804}],"average":{"sentiment":"neutral","sentiment_score":0.0030090344621009953}}}}