{"metadata":{"transaction_key":"deprecated","request_id":"019dfa98-81b1-73b1-9902-979c33ad9fce","sha256":"4a6a6f1ff09a45044272b6d1ff69a3d53c7153614a7e86334d7d33c14a42cba5","created":"2026-05-06T00:03:13.727Z","duration":28.367937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":114,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":125,"output_tokens":125},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":125,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Andrew. It's Dana from Mercy Financial. I just had to book in for a bit of a catch up today. If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you. Thank you, and I hope you have a wonderful day.","confidence":0.9980469,"words":[{"word":"hi","start":10.96,"end":11.2,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.14551904797554016},{"word":"andrew","start":11.2,"end":11.599999,"confidence":0.9812012,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.18355992436408997},{"word":"it's","start":11.599999,"end":11.84,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1934063881635666},{"word":"dana","start":11.84,"end":12.08,"confidence":0.7553711,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.23628808557987213},{"word":"from","start":12.08,"end":12.32,"confidence":0.62890625,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2716720998287201},{"word":"mercy","start":12.32,"end":12.559999,"confidence":0.20495605,"punctuated_word":"Mercy","sentiment":"neutral","sentiment_score":0.154867023229599},{"word":"financial","start":12.559999,"end":13.059999,"confidence":0.9980469,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.2172313630580902},{"word":"i","start":13.12,"end":13.2,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.27672815322875977},{"word":"just","start":13.2,"end":13.36,"confidence":0.93847656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20733892917633057},{"word":"had","start":13.36,"end":13.5199995,"confidence":0.7626953,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.25591978430747986},{"word":"to","start":13.5199995,"end":13.599999,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24068349599838257},{"word":"book","start":13.599999,"end":13.84,"confidence":0.9770508,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.1501082181930542},{"word":"in","start":13.84,"end":14.0,"confidence":0.9116211,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1817234754562378},{"word":"for","start":14.0,"end":14.08,"confidence":0.9633789,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23708415031433103},{"word":"a","start":14.08,"end":14.16,"confidence":0.82177734,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23491807281970975},{"word":"bit","start":14.16,"end":14.4,"confidence":0.9633789,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.17991751432418823},{"word":"of","start":14.4,"end":14.48,"confidence":0.96777344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2266182005405426},{"word":"a","start":14.48,"end":14.559999,"confidence":0.83203125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24134895205497744},{"word":"catch","start":14.559999,"end":14.799999,"confidence":0.99902344,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.2446485310792923},{"word":"up","start":14.799999,"end":14.96,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.19080063700675964},{"word":"today","start":14.96,"end":15.46,"confidence":0.99902344,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.19330346584320068},{"word":"if","start":15.875,"end":16.035,"confidence":0.9902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.20687228441238403},{"word":"you've","start":16.035,"end":16.195,"confidence":0.9819336,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.2263837307691574},{"word":"got","start":16.195,"end":16.435,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.15736591815948486},{"word":"time","start":16.435,"end":16.595001,"confidence":0.9980469,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.2642303705215454},{"word":"and","start":16.595001,"end":16.755001,"confidence":0.9472656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2600160837173462},{"word":"would","start":16.755001,"end":16.915,"confidence":0.9892578,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2056877315044403},{"word":"like","start":16.915,"end":17.075,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.27873456478118896},{"word":"to","start":17.075,"end":17.155,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2432668060064316},{"word":"have","start":17.155,"end":17.235,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.25336891412734985},{"word":"the","start":17.235,"end":17.395,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.189682275056839},{"word":"call","start":17.395,"end":17.555,"confidence":0.79907227,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.23051956295967105},{"word":"if","start":17.555,"end":17.635,"confidence":0.67041016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20149612426757812},{"word":"you","start":17.635,"end":17.795,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20704150199890137},{"word":"can","start":17.795,"end":17.955,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16666901111602783},{"word":"call","start":17.955,"end":18.115,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.20470723509788513},{"word":"me","start":18.115,"end":18.195,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.2963626980781555},{"word":"back","start":18.195,"end":18.435,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.19350777566432953},{"word":"on","start":18.435,"end":18.595001,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.26157820224761963},{"word":"130160796","start":18.595001,"end":21.255001,"confidence":0.9994575,"punctuated_word":"130160796","sentiment":"neutral","sentiment_score":0.3157559633255005},{"word":"just","start":21.475,"end":21.715,"confidence":0.4267578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.31356534361839294},{"word":"to","start":21.715,"end":21.795,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25192707777023315},{"word":"check-in","start":21.795,"end":22.195,"confidence":0.8968099,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":0.3312629461288452},{"word":"to","start":22.195,"end":22.275,"confidence":0.9267578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29105645418167114},{"word":"see","start":22.275,"end":22.435,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2814458906650543},{"word":"how","start":22.435,"end":22.675,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.29076623916625977},{"word":"everything's","start":22.675,"end":23.155,"confidence":0.97314453,"punctuated_word":"everything's","sentiment":"positive","sentiment_score":0.4039013385772705},{"word":"going","start":23.155,"end":23.475,"confidence":0.99902344,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.4790532886981964},{"word":"there","start":23.475,"end":23.715,"confidence":0.9970703,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.450743168592453},{"word":"for","start":23.715,"end":23.955,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3584166169166565},{"word":"you","start":23.955,"end":24.435001,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.25106167793273926},{"word":"thank","start":24.435001,"end":24.595001,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7856876254081726},{"word":"you","start":24.595001,"end":24.755001,"confidence":0.9746094,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7684152126312256},{"word":"and","start":24.755001,"end":24.915,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6937510371208191},{"word":"i","start":24.915,"end":24.994999,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7416596412658691},{"word":"hope","start":24.994999,"end":25.235,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.7526805400848389},{"word":"you","start":25.235,"end":25.315,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7695443630218506},{"word":"have","start":25.315,"end":25.475,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7628255486488342},{"word":"a","start":25.475,"end":25.635,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8105561137199402},{"word":"wonderful","start":25.635,"end":26.035,"confidence":1.0,"punctuated_word":"wonderful","sentiment":"positive","sentiment_score":0.8222626447677612},{"word":"day","start":26.035,"end":26.535,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5035715103149414}],"paragraphs":{"transcript":"\nHi, Andrew. It's Dana from Mercy Financial. I just had to book in for a bit of a catch up today. If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you. Thank you, and I hope you have a wonderful day.","paragraphs":[{"sentences":[{"text":"Hi, Andrew.","start":10.96,"end":11.599999,"sentiment":"neutral","sentiment_score":0.16453948616981506},{"text":"It's Dana from Mercy Financial.","start":11.599999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.21469299197196962},{"text":"I just had to book in for a bit of a catch up today.","start":13.12,"end":15.46,"sentiment":"neutral","sentiment_score":0.2186529700245176},{"text":"If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you.","start":15.875,"end":24.435001,"sentiment":"neutral","sentiment_score":0.26888155986865364},{"text":"Thank you, and I hope you have a wonderful day.","start":24.435001,"end":26.535,"sentiment":"positive","sentiment_score":0.7410954236984253}],"sentiment":"neutral","sentiment_score":0.32690305812437026,"num_words":61,"start":10.96,"end":26.535}]}}]},{"alternatives":[{"transcript":"Your has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.16,"end":0.32,"confidence":0.36328125,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.4954555332660675},{"word":"has","start":0.32,"end":0.48,"confidence":0.84716797,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5311884880065918},{"word":"been","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5145671367645264},{"word":"forwarded","start":0.79999995,"end":1.1999999,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.49396026134490967},{"word":"to","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5454955101013184},{"word":"voice","start":1.4399999,"end":1.76,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6188061237335205},{"word":"mail","start":1.76,"end":2.24,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.5818651914596558},{"word":"the","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5265074968338013},{"word":"person","start":2.48,"end":2.8,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5358537435531616},{"word":"you","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5256330966949463},{"word":"are","start":2.96,"end":3.12,"confidence":0.6040039,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.46985018253326416},{"word":"trying","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.4669548571109772},{"word":"to","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5061107277870178},{"word":"reach","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.5621027946472168},{"word":"is","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6386533379554749},{"word":"not","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5892718434333801},{"word":"available","start":4.16,"end":4.66,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5883413553237915},{"word":"at","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.23372548818588257},{"word":"the","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2135654091835022},{"word":"tone","start":5.2799997,"end":5.7799997,"confidence":0.99902344,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.17561928927898407},{"word":"please","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.24311815202236176},{"word":"record","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.25389569997787476},{"word":"your","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2300439476966858},{"word":"message","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.24439798295497897},{"word":"when","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.17759978771209717},{"word":"you","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.23570165038108823},{"word":"have","start":7.68,"end":7.8399997,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1944202184677124},{"word":"finished","start":7.8399997,"end":8.32,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.16109919548034668},{"word":"recording","start":8.32,"end":8.8,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2239365577697754},{"word":"you","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2563716471195221},{"word":"may","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2552928030490875},{"word":"hang","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.20725351572036743},{"word":"up","start":9.44,"end":9.94,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.243505597114563}],"paragraphs":{"transcript":"\nYour has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your has been forwarded to voice mail.","start":0.16,"end":2.24,"sentiment":"negative","sentiment_score":-0.5401911778109414},{"text":"The person you are trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.5409279435873031},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"neutral","sentiment_score":-0.22776656704289572},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.21724233031272888}],"sentiment":"negative","sentiment_score":-0.3860655946261955,"num_words":33,"start":0.16,"end":9.94}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Andrew. It's Dana from Mercy Financial. I just had to book in for a bit of a catch up today. If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you. Thank you, and I hope you have a wonderful day.","paragraphs":[{"sentences":[{"text":"Your has been forwarded to voice mail.","start":0.16,"end":2.24,"sentiment":"negative","sentiment_score":-0.5401911778109414},{"text":"The person you are trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.5409279435873031},{"text":"At the tone, please record your message.","start":4.88,"end":7.14,"sentiment":"neutral","sentiment_score":-0.22776656704289572},{"text":"When you have finished recording, you may hang up.","start":7.2799997,"end":9.94,"sentiment":"neutral","sentiment_score":-0.21724233031272888}],"sentiment":"negative","sentiment_score":-0.3860655946261955,"channel":1,"num_words":33,"start":0.16,"end":9.94},{"sentences":[{"text":"Hi, Andrew.","start":10.96,"end":11.599999,"sentiment":"neutral","sentiment_score":0.16453948616981506},{"text":"It's Dana from Mercy Financial.","start":11.599999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.21469299197196962},{"text":"I just had to book in for a bit of a catch up today.","start":13.12,"end":15.46,"sentiment":"neutral","sentiment_score":0.2186529700245176},{"text":"If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you.","start":15.875,"end":24.435001,"sentiment":"neutral","sentiment_score":0.26888155986865364},{"text":"Thank you, and I hope you have a wonderful day.","start":24.435001,"end":26.535,"sentiment":"positive","sentiment_score":0.7410954236984253}],"sentiment":"neutral","sentiment_score":0.32690305812437026,"channel":0,"num_words":61,"start":10.96,"end":26.535}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail as the representative they were trying to reach is not available. The representative from Mercy Financial left a message for the customer, Andrew, asking him to call back to check in and confirm whether he needs help with their financial services."},"intents":{"segments":[{"text":"I just had to book in for a bit of a catch up today. If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you. Thank you, and I hope you have a wonderful day.","start_word":40,"end_word":93,"intents":[{"intent":"Book check-in","confidence_score":0.05805674}]},{"text":"If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you.","start_word":54,"end_word":83,"intents":[{"intent":"Check-in","confidence_score":0.3948027}]}]},"sentiments":{"segments":[{"text":"Your has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.54273921251297},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Andrew. It's Dana from Mercy Financial. I just had to book in for a bit of a catch up today. If you've got time and would like to have the call, if you can call me back on 130160796 just to check-in to see how everything's going there for you.","start_word":17,"end_word":83,"sentiment":"neutral","sentiment_score":0.14658205211162567},{"text":"Thank you, and I hope you have a wonderful day.","start_word":84,"end_word":93,"sentiment":"positive","sentiment_score":0.7688165307044983}],"average":{"sentiment":"neutral","sentiment_score":0.10100303649902344}}}}