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Mike speaking.\n\nChannel 0: Mike, this is Ross from Techcom Systems. How are you?\n\nChannel 1: Sorry, mate. Honestly, I can't understand you. Do you wanna put it into an email for me?\n\nChannel 0: I have already sent you an email regarding your inquiry for Cisco equipment.\n\nChannel 1: Oh, Cisco equipment. Right. I understood that. Okay. Right.\n\nAnd you're following up?\n\nChannel 0: Yep. Just following up, and I have sent you the quote over your email.\n\nChannel 1: Okay.\n\nChannel 0: So just checking in if you have received it or not.\n\nChannel 1: I've just received something just then. Yes.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Yep. I'll I'll have a look at it, and and we'll go from there.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Alright.\n\nChannel 0: No\n\nChannel 1: No\n\nChannel 0: pressure.\n\nChannel 1: worries. Thank you.\n\nChannel 0: Yep.\n\nChannel 1: Bye.\n\nChannel 0: Cheers. 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representative from Techcom Systems named Ross calls a customer named Mike to follow up on an inquiry for Cisco equipment. Ross confirms that he has sent Mike an email and asks if he received it. Mike confirms he received it and Ross says he will look into it. They end the call with no pressure."},"intents":{"segments":[{"text":"I have already sent you an email regarding your inquiry for Cisco equipment. Oh, Cisco equipment.","start_word":30,"end_word":45,"intents":[{"intent":"Request email","confidence_score":0.10101789}]},{"text":"Just following up, and I have sent you the quote over your email. Okay.","start_word":57,"end_word":70,"intents":[{"intent":"Follow up","confidence_score":0.22137149}]},{"text":"So just checking in if you have received it or not. I've just received something just then. Yes.","start_word":71,"end_word":88,"intents":[{"intent":"Check receipt","confidence_score":0.035186175}]}]},"sentiments":{"segments":[{"text":"Hello. Mike speaking. Mike, this is Ross from Techcom Systems. How are you? 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