{"metadata":{"transaction_key":"deprecated","request_id":"019f8704-3f0b-79e0-b7d0-9f30d2bae50d","sha256":"afb9f01e43d5a0a15c9ebfa76b083c8ce8bb01a36b8db07cec55208231500442","created":"2026-07-21T23:30:32.749Z","duration":949.39197,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2623,"output_tokens":97},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2817,"output_tokens":2823},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2817,"output_tokens":266}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Nupri Povosan? Hi. How are you today? That's great to hear. We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services. Okay. And, what is the reason you would like to cancel your services for proper documentation? Oh, I'm so sorry to hear about that. But if I'm I will bring this concern if you're not able to get the response. But as much as we do, every service concern should be attended, and it's being resolved. So I'm just wondering which email you sent your concern or asking a support. To which email? Support at airtel, something like that? Yeah. I'll check this after this call because it might we we we might not receive it because if we receive it, they will reach out to you definitely. And would you mind verifying your date of birth? Your birthday, please? Okay. That's perfect. Thank you. And since you mentioned you had a service issue, I do acknowledge that because we previous month, we had, like, the GeoIP issue. But do you have, like, the issue currently having a slow speed? Because if yes, I can go ahead and definitely transfer you to our technical support to check this out for you and investigate because your services is still up and running. So, definitely, this could be resolved if if it was attended in a timely manner. So you don't need to cancel your services or whatsoever. Yeah. I understand that. Or, technically, our cancellation process should be done over the phone like this. The reason why when the day that we received your notification, we reach we tried to call you. So good thing that you answered your phone call. So, technically, I wanted to explain to you as well, our cancellation process should be done over the over the phone providing thirty days notice. So your notice will be discounted today. So it means to say, you still need to pay from July 22 until the twenty second. So it means to say you will be needing to settle August to the twenty second to cover your thirty days notice if you would like to proceed with your cancellation today. Because if you wanted to cancel it today, you should be calling us June 22, something like that. But on my end, I don't want to lose you if that's the reason why you would like to cancel it. If you would like, we can go ahead and upgrade your service. And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that. That way, you don't need to switch to Yeah. Definitely. Definitely. As I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out. As you can see, you you received, like, a missed call from us. Right? So we tried to talk to you. So let me see what I can do in reference to your request. I would love to help you today since I got you on the line. So would you like to get a discount, or would you like to upgrade it? Get a discount with your current plan, or would you like to upgrade and get a discount? Like, let me just explain. I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount? It's your option. Just let me know. So in in one month. So well, no. I'm confused what you want to do. Please elaborate. So today, you would like to cancel your service? Alright. So if you would like to cancel your service today, you still need to pay the invoice covering thirty days because you have to cover the thirty days notice. You haven't provided a thirty days notice. Okay. Sure. Would you mind staying the line? In that way, I can one moment. I do believe you you are on a automatic payment. Right? Okay. So here's what I'm going to do. I respect your decision. Are you sure we can just extend three months discounted period? And then you you are sure? Okay. I respect that. I respect that. At least we tried. Okay? And we don't want to lose on our end, but, yeah, that's had reality. I believe we have not received the one you sent. But, anyway, I'll go ahead and prepare the invoice covering the thirty days notice. Okay? That's August '27 twenty second. Today is the twenty second. That's thirty days from today. And then I will just process it using the payment method nominated payment method you have on record. Is that okay? I will process the last invoice using your nominated payment bank account. Yeah. We can. Yeah. That's what I'm trying to say. I'm trying to tell you if you agreed, authorized to process the payment today, your last invoice that I will prepare, in that way, I could arrange the cancellation to our tech team because you are wanting to cancel it today. Right? Yeah. Because to cover thirty days notice. If you wanted to, cancel your service today, July 22, you have you should call us June 22. K? You got it? So you're calling us today. So this will be the start of your thirty days notice. The reason why we have to cover that thirty days from August '22 because, also, we're praying ahead of time to the network, super network. So today is your official notification. That's also the official notification that we do to the network because this is the day that we talk to you and confirm. Because we cannot just process a cancellation if it's via email because for security measure, and that's the policy in Australia, we really need to talk to customer and verify some details just to make sure we're dealing with the account holder. Yeah. The yeah. The monthly invoice covering July first to thirty first. So this has been paid. Yeah. It has been paid. However, your provide you have to provide thirty days notice. This is not covered the thirty days notice. This is the recurring invoice. Okay. It's your discretion. If you you mentioned earlier you would like to stop it right now. But if you would like to use the service until the twenty second, that would be fine. As long as we are talking right now, we set this up. You provided thirty days notice. Is is that you would like to do? Okay. Sure. So yeah. So if you would like to use your service until the August 22, we will not process your invoice today. We will just process in a normal processing time that we're having every month, which is between the fifty that till the tenth, the latest the eleventh, since you're wanting to use it until the twenty second. So it should be paid before the August 22, and then we will cancel it that day. Let me check the day. Okay? It just so happened we need to process it today because you mentioned you want it today. But if you don't want it to cancel today, we can just delete until the twenty second. I need to process the last invoice today if you would like to cancel it today. In that way, we can cover the thirty days notice. But if you don't want it to cancel today, you would like to utilize your thirty days notice with the invoice. We don't need to process your last invoice today. We can do it with the normal way that we're processing on August, and we can cancel it on August 22. I said August 22, so we can end your bill till August 22. So your invoice will just cover August '22. We will not charge you until the end of the month of August. That's the good thing having providing a notice, thirty days notice. Yeah. Mhmm. Let me calculate it for you. Okay? And then to set your proper expectation, you will be receiving this on August 1. Okay? Not today. Since you wanting to cancel it on August 22 to utilize your thirty days notice. One moment. Just be on the line. Let me just put your billing period, the twenty second. Okay? I'll get back to you. Thank you. Okay. Thank you so much for patiently waiting on the line. So, technically, your invoice will be $49.64. That's covering August '22. I've already sent your billing end date, the twenty second of next month. Alright? August first, you will receive your invoice with this period. It will be automatically or directly be processed between the fifth till the tenth, the latest '11. And then as long as your balance is zero, it will be canceled. And once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. So let me check the email. You still have this. Right? It's still active, the one you provided to your record, p dot upay, your first name, I'm I'm so sorry if I pronounce your first name incorrect, @gmail.com. Is that right? It's still an active one? Oh, okay. Perfect. So everything has been set. We will go ahead and process this accordingly, and it will be notated on my end. Anything else that I may help you? You're welcome. And if you change your mind, just give us a call before the twenty second. Okay? Alright. Thank you. You do have a great day, and be safe always. We appreciate the time you spent with Airtel. Thank you. Bye bye. Cheers.","confidence":0.99902344,"words":[{"word":"hello","start":3.9199998,"end":4.42,"confidence":0.97387695,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.006669516209512949},{"word":"hi","start":6.96,"end":7.46,"confidence":0.9350586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08710665255784988},{"word":"good","start":7.8399997,"end":8.08,"confidence":0.578125,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27416056394577026},{"word":"morning","start":8.08,"end":8.58,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2181510329246521},{"word":"this","start":8.8,"end":8.96,"confidence":0.9873047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1181778609752655},{"word":"is","start":8.96,"end":9.28,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09269826114177704},{"word":"airtel","start":9.28,"end":9.76,"confidence":0.9847005,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.12675543129444122},{"word":"accounts","start":9.76,"end":10.26,"confidence":0.8964844,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.07669690251350403},{"word":"am","start":10.4,"end":10.559999,"confidence":0.9350586,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.04358576610684395},{"word":"i","start":10.559999,"end":10.719999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.050558511167764664},{"word":"speaking","start":10.719999,"end":11.12,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.025431819260120392},{"word":"to","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05123060569167137},{"word":"nupri","start":11.679999,"end":12.179999,"confidence":0.6855469,"punctuated_word":"Nupri","sentiment":"neutral","sentiment_score":0.07170042395591736},{"word":"povosan","start":12.32,"end":12.82,"confidence":0.7336914,"punctuated_word":"Povosan?","sentiment":"neutral","sentiment_score":0.06744100153446198},{"word":"hi","start":14.705,"end":15.025001,"confidence":0.9916992,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16041484475135803},{"word":"how","start":15.025001,"end":15.265,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24350431561470032},{"word":"are","start":15.265,"end":15.425,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.19442978501319885},{"word":"you","start":15.425,"end":15.585,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2072685956954956},{"word":"today","start":15.585,"end":16.085,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.23421260714530945},{"word":"that's","start":17.985,"end":18.305,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.45292896032333374},{"word":"great","start":18.305,"end":18.545,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6633161306381226},{"word":"to","start":18.545,"end":18.705,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5693826675415039},{"word":"hear","start":18.705,"end":18.945,"confidence":1.0,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.4991694986820221},{"word":"we","start":18.945,"end":19.185001,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.10574719309806824},{"word":"are","start":19.185001,"end":19.425,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.12082558870315552},{"word":"trying","start":19.425,"end":19.745,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.1308155506849289},{"word":"to","start":19.745,"end":19.905,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10110941529273988},{"word":"reach","start":19.905,"end":20.145,"confidence":0.9970703,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.077518992125988},{"word":"you","start":20.145,"end":20.385,"confidence":0.71972656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1473938673734665},{"word":"out","start":20.385,"end":20.625,"confidence":0.8095703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.07958169281482697},{"word":"via","start":20.625,"end":21.025,"confidence":0.9980469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.045628052204847336},{"word":"phone","start":21.025,"end":21.265,"confidence":0.9838867,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.05498892068862915},{"word":"call","start":21.265,"end":21.585,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05034402385354042},{"word":"in","start":21.585,"end":21.825,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.014369666576385498},{"word":"reference","start":21.825,"end":22.325,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.025841087102890015},{"word":"to","start":22.385,"end":22.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04584190994501114},{"word":"the","start":22.545,"end":22.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05154775083065033},{"word":"ticket","start":22.705,"end":23.205,"confidence":1.0,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.10457275807857512},{"word":"that","start":23.265,"end":23.505001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11740060150623322},{"word":"you","start":23.505001,"end":23.825,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12830953299999237},{"word":"sent","start":23.825,"end":24.145,"confidence":0.9350586,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.09922702610492706},{"word":"out","start":24.145,"end":24.645,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.09492047131061554},{"word":"that","start":25.105,"end":25.345001,"confidence":0.83251953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14015144109725952},{"word":"you","start":25.345001,"end":25.585,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.19788360595703125},{"word":"are","start":25.585,"end":25.904999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1551605612039566},{"word":"requesting","start":25.904999,"end":26.404999,"confidence":1.0,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.12636783719062805},{"word":"to","start":26.545,"end":27.045,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12754011154174805},{"word":"cancel","start":27.105,"end":27.585,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.036926254630088806},{"word":"your","start":27.585,"end":27.904999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14598459005355835},{"word":"services","start":27.904999,"end":28.404999,"confidence":0.92871094,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.14719001948833466},{"word":"okay","start":30.84,"end":31.34,"confidence":0.9675293,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04575379192829132},{"word":"and","start":31.720001,"end":31.960001,"confidence":0.7626953,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.04933921620249748},{"word":"what","start":32.44,"end":32.68,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06848807632923126},{"word":"is","start":32.68,"end":32.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07479093968868256},{"word":"the","start":32.84,"end":33.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06555376201868057},{"word":"reason","start":33.0,"end":33.48,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.07665997743606567},{"word":"you","start":33.48,"end":33.56,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10352909564971924},{"word":"would","start":33.56,"end":33.8,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.10319043695926666},{"word":"like","start":33.8,"end":34.04,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.10164183378219604},{"word":"to","start":34.04,"end":34.28,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09011191129684448},{"word":"cancel","start":34.28,"end":34.760002,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.08698420971632004},{"word":"your","start":34.760002,"end":35.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09325334429740906},{"word":"services","start":35.16,"end":35.66,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.08610541373491287},{"word":"for","start":35.8,"end":36.12,"confidence":0.9550781,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07339628040790558},{"word":"proper","start":36.12,"end":36.6,"confidence":0.98535156,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":-0.08850410580635071},{"word":"documentation","start":36.6,"end":37.1,"confidence":0.9995117,"punctuated_word":"documentation?","sentiment":"neutral","sentiment_score":-0.11074751615524292},{"word":"oh","start":73.875,"end":74.195,"confidence":0.7685547,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12215819954872131},{"word":"i'm","start":74.195,"end":74.515,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1590457409620285},{"word":"so","start":74.515,"end":74.755,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1692783236503601},{"word":"sorry","start":74.755,"end":75.075,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.2384738922119141},{"word":"to","start":75.075,"end":75.235,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25810566544532776},{"word":"hear","start":75.235,"end":75.555,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.2509327232837677},{"word":"about","start":75.555,"end":75.955,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.2449622303247452},{"word":"that","start":75.955,"end":76.455,"confidence":0.86572266,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.261505663394928},{"word":"but","start":76.515,"end":77.015,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.14851756393909454},{"word":"if","start":77.795,"end":78.034996,"confidence":0.94140625,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09961509704589844},{"word":"i'm","start":78.034996,"end":78.195,"confidence":0.9069824,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10948561131954192},{"word":"i","start":78.354996,"end":78.515,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12664707005023956},{"word":"will","start":78.515,"end":78.674995,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.10501840710639954},{"word":"bring","start":78.674995,"end":78.994995,"confidence":0.82714844,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.17700354754924774},{"word":"this","start":78.994995,"end":79.235,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.17173372209072113},{"word":"concern","start":79.235,"end":79.735,"confidence":0.99316406,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.15442608296871185},{"word":"if","start":79.875,"end":80.375,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1542900800704956},{"word":"you're","start":80.435,"end":80.674995,"confidence":0.9453125,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.20369623601436615},{"word":"not","start":80.674995,"end":80.994995,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21769505739212036},{"word":"able","start":80.994995,"end":81.314995,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1949114352464676},{"word":"to","start":81.314995,"end":81.634995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17464202642440796},{"word":"get","start":81.634995,"end":81.875,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.18511909246444705},{"word":"the","start":81.875,"end":82.034996,"confidence":0.6401367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1748422384262085},{"word":"response","start":82.034996,"end":82.534996,"confidence":0.84399414,"punctuated_word":"response.","sentiment":"neutral","sentiment_score":-0.17253784835338593},{"word":"but","start":82.674995,"end":83.174995,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.045442111790180206},{"word":"as","start":83.395,"end":83.634995,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.047169409692287445},{"word":"much","start":83.634995,"end":83.955,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.04864607751369476},{"word":"as","start":83.955,"end":84.455,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02161601185798645},{"word":"we","start":84.64001,"end":84.96001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01883430033922195},{"word":"do","start":84.96001,"end":85.46001,"confidence":0.99365234,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.006708931177854538},{"word":"every","start":86.0,"end":86.5,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.04253546893596649},{"word":"service","start":87.520004,"end":88.020004,"confidence":0.89453125,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.08965763449668884},{"word":"concern","start":88.08,"end":88.58,"confidence":0.9951172,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.060298800468444824},{"word":"should","start":89.520004,"end":89.76,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.01795925199985504},{"word":"be","start":89.76,"end":90.08,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.008744120597839355},{"word":"attended","start":90.08,"end":90.560005,"confidence":0.7663574,"punctuated_word":"attended,","sentiment":"neutral","sentiment_score":-0.013656489551067352},{"word":"and","start":90.560005,"end":90.8,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015817709267139435},{"word":"it's","start":90.8,"end":91.12,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03273457661271095},{"word":"being","start":91.12,"end":91.520004,"confidence":0.9760742,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.023464396595954895},{"word":"resolved","start":91.520004,"end":92.020004,"confidence":0.99902344,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":-0.09812133014202118},{"word":"so","start":92.16,"end":92.4,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05826761573553085},{"word":"i'm","start":92.4,"end":92.64,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05763494595885277},{"word":"just","start":92.64,"end":92.880005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04314398393034935},{"word":"wondering","start":92.880005,"end":93.380005,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.05387721210718155},{"word":"which","start":93.840004,"end":94.240005,"confidence":0.95947266,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.04520012438297272},{"word":"email","start":94.240005,"end":94.740005,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.06533992290496826},{"word":"you","start":94.8,"end":95.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06967635452747345},{"word":"sent","start":95.04,"end":95.44,"confidence":0.9980469,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.06110876798629761},{"word":"your","start":95.44,"end":95.94,"confidence":0.99316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07300842553377151},{"word":"concern","start":97.244995,"end":97.725,"confidence":0.9921875,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.0815282091498375},{"word":"or","start":97.725,"end":98.225,"confidence":0.95947266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06340456008911133},{"word":"asking","start":98.604996,"end":99.104996,"confidence":0.9326172,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.06397079676389694},{"word":"a","start":99.325,"end":99.645,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0746375098824501},{"word":"support","start":99.645,"end":100.145,"confidence":0.7097168,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.09942397475242616},{"word":"to","start":100.765,"end":101.005,"confidence":0.99902344,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.03005790337920189},{"word":"which","start":101.005,"end":101.325,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.03270137310028076},{"word":"email","start":101.325,"end":101.825,"confidence":0.8642578,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.04404247924685478},{"word":"support","start":108.845,"end":109.345,"confidence":0.7158203,"punctuated_word":"Support","sentiment":"neutral","sentiment_score":-0.010076972655951977},{"word":"at","start":109.405,"end":109.725,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.00744100846350193},{"word":"airtel","start":109.725,"end":110.225,"confidence":0.6741536,"punctuated_word":"airtel,","sentiment":"neutral","sentiment_score":0.00041560022509656847},{"word":"something","start":110.284996,"end":110.685,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.007242736406624317},{"word":"like","start":110.685,"end":110.924995,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.016050009056925774},{"word":"that","start":110.924995,"end":111.27,"confidence":0.90185547,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.007898698560893536},{"word":"yeah","start":112.71,"end":113.189995,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03849165141582489},{"word":"i'll","start":113.189995,"end":113.509995,"confidence":0.9499512,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03138206899166107},{"word":"check","start":113.509995,"end":113.829994,"confidence":0.97314453,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05086425319314003},{"word":"this","start":113.829994,"end":114.329994,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0003881677985191345},{"word":"after","start":115.59,"end":116.09,"confidence":0.75390625,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.01801905781030655},{"word":"this","start":116.229996,"end":116.63,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0014716088771820068},{"word":"call","start":116.63,"end":117.13,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0018204636871814728},{"word":"because","start":117.509995,"end":118.009995,"confidence":0.6953125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.008117996156215668},{"word":"it","start":118.39,"end":118.549995,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.019278880208730698},{"word":"might","start":118.549995,"end":118.869995,"confidence":0.9980469,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.031162552535533905},{"word":"we","start":118.95,"end":119.189995,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.028209708631038662},{"word":"we","start":119.189995,"end":119.67,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.036379631608724594},{"word":"we","start":119.67,"end":119.909996,"confidence":0.98828125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04826472327113152},{"word":"might","start":119.909996,"end":120.149994,"confidence":0.99902344,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.060467272996902466},{"word":"not","start":120.149994,"end":120.549995,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.04971442371606827},{"word":"receive","start":120.549995,"end":120.869995,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.08726182579994202},{"word":"it","start":120.869995,"end":121.11,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.030386507511138916},{"word":"because","start":121.11,"end":121.61,"confidence":0.5180664,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.012089841067790983},{"word":"if","start":122.229996,"end":122.46999,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.003383725881576538},{"word":"we","start":122.46999,"end":122.63,"confidence":0.98828125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007195718586444855},{"word":"receive","start":122.63,"end":123.03,"confidence":0.9863281,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.018671385943889614},{"word":"it","start":123.03,"end":123.27,"confidence":0.99194336,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.04622874781489372},{"word":"they","start":123.27,"end":123.509995,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.042737238109111786},{"word":"will","start":123.509995,"end":123.75,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06212522089481354},{"word":"reach","start":123.75,"end":123.99,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.052467189729213715},{"word":"out","start":123.99,"end":124.149994,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.03795963153243065},{"word":"to","start":124.149994,"end":124.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.055698052048683167},{"word":"you","start":124.31,"end":124.549995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.033666230738162994},{"word":"definitely","start":124.549995,"end":125.049995,"confidence":0.8742676,"punctuated_word":"definitely.","sentiment":"neutral","sentiment_score":0.034949641674757004},{"word":"and","start":126.229996,"end":126.729996,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0035562925040721893},{"word":"would","start":127.33501,"end":127.415,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0015489570796489716},{"word":"you","start":127.415,"end":127.575005,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0014572888612747192},{"word":"mind","start":127.575005,"end":128.07501,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.002761244773864746},{"word":"verifying","start":128.215,"end":128.695,"confidence":0.9941406,"punctuated_word":"verifying","sentiment":"neutral","sentiment_score":-0.0021858476102352142},{"word":"your","start":128.695,"end":128.935,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004239622503519058},{"word":"date","start":128.935,"end":129.175,"confidence":0.9921875,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.0006553418934345245},{"word":"of","start":129.175,"end":129.335,"confidence":0.9819336,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.010937359184026718},{"word":"birth","start":129.335,"end":129.835,"confidence":0.99560547,"punctuated_word":"birth?","sentiment":"neutral","sentiment_score":-0.01442427933216095},{"word":"your","start":133.255,"end":133.575,"confidence":0.9873047,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.012262087315320969},{"word":"birthday","start":133.575,"end":134.05501,"confidence":0.9909668,"punctuated_word":"birthday,","sentiment":"neutral","sentiment_score":-0.012405326589941978},{"word":"please","start":134.05501,"end":134.55501,"confidence":0.9453125,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.017451107501983643},{"word":"okay","start":140.375,"end":140.85501,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1417463719844818},{"word":"that's","start":140.85501,"end":141.255,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3842266798019409},{"word":"perfect","start":141.255,"end":141.755,"confidence":1.0,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4461313486099243},{"word":"thank","start":142.33,"end":142.56999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47213929891586304},{"word":"you","start":142.56999,"end":143.06999,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3913671672344208},{"word":"and","start":143.37,"end":143.87,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07341612875461578},{"word":"since","start":144.56999,"end":144.81,"confidence":0.9951172,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.06909506022930145},{"word":"you","start":144.81,"end":145.05,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028965212404727936},{"word":"mentioned","start":145.05,"end":145.55,"confidence":0.98535156,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.0488479919731617},{"word":"you","start":145.69,"end":146.19,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007165685296058655},{"word":"had","start":146.33,"end":146.83,"confidence":0.99609375,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.016711905598640442},{"word":"a","start":147.29,"end":147.53,"confidence":0.98095703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03522343933582306},{"word":"service","start":147.53,"end":148.03,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.06569482386112213},{"word":"issue","start":148.09,"end":148.59,"confidence":0.99194336,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.021679554134607315},{"word":"i","start":148.73,"end":148.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007597155869007111},{"word":"do","start":148.97,"end":149.13,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.027346171438694},{"word":"acknowledge","start":149.13,"end":149.63,"confidence":0.99902344,"punctuated_word":"acknowledge","sentiment":"neutral","sentiment_score":-0.009722836315631866},{"word":"that","start":149.69,"end":149.93,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.035283513367176056},{"word":"because","start":149.93,"end":150.43,"confidence":0.7578125,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.010633118450641632},{"word":"we","start":151.20999,"end":151.70999,"confidence":0.73876953,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.034571923315525055},{"word":"previous","start":152.17,"end":152.65,"confidence":0.9941406,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.0366077646613121},{"word":"month","start":152.65,"end":152.97,"confidence":0.95751953,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.04064740985631943},{"word":"we","start":152.97,"end":153.20999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0650654137134552},{"word":"had","start":153.20999,"end":153.45,"confidence":0.9758301,"punctuated_word":"had,","sentiment":"neutral","sentiment_score":-0.06882131099700928},{"word":"like","start":153.45,"end":153.69,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.044554099440574646},{"word":"the","start":153.69,"end":154.01,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03862947225570679},{"word":"geoip","start":154.01,"end":154.51,"confidence":0.6032715,"punctuated_word":"GeoIP","sentiment":"neutral","sentiment_score":-0.04322563856840134},{"word":"issue","start":154.81,"end":155.31,"confidence":0.9123535,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.07107896357774734},{"word":"but","start":155.61,"end":156.11,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04598719999194145},{"word":"do","start":157.005,"end":157.24501,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09397196024656296},{"word":"you","start":157.24501,"end":157.405,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13059258460998535},{"word":"have","start":157.405,"end":157.905,"confidence":0.9946289,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.10876072943210602},{"word":"like","start":157.965,"end":158.285,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0995507389307022},{"word":"the","start":158.285,"end":158.445,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15582941472530365},{"word":"issue","start":158.445,"end":158.845,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.17880578339099884},{"word":"currently","start":158.845,"end":159.345,"confidence":0.984375,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.22902408242225647},{"word":"having","start":159.645,"end":160.125,"confidence":0.984375,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.21603505313396457},{"word":"a","start":160.125,"end":160.285,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19057300686836243},{"word":"slow","start":160.285,"end":160.60501,"confidence":1.0,"punctuated_word":"slow","sentiment":"neutral","sentiment_score":-0.22584018111228943},{"word":"speed","start":160.60501,"end":161.10501,"confidence":0.99609375,"punctuated_word":"speed?","sentiment":"neutral","sentiment_score":-0.1711631715297699},{"word":"because","start":162.125,"end":162.445,"confidence":0.9790039,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.017271652817726135},{"word":"if","start":162.445,"end":162.685,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019094567745923996},{"word":"yes","start":162.685,"end":163.085,"confidence":0.8625488,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.07328790426254272},{"word":"i","start":163.085,"end":163.24501,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11339090019464491},{"word":"can","start":163.24501,"end":163.485,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11042255908250807},{"word":"go","start":163.485,"end":163.725,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.14380714297294617},{"word":"ahead","start":163.725,"end":163.965,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.14327624440193176},{"word":"and","start":163.965,"end":164.205,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11221982538700104},{"word":"definitely","start":164.205,"end":164.705,"confidence":0.984375,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.12172476947307588},{"word":"transfer","start":164.845,"end":165.24501,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.048971474170684814},{"word":"you","start":165.24501,"end":165.485,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.061003074049949646},{"word":"to","start":165.485,"end":165.645,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11572711914777756},{"word":"our","start":165.645,"end":165.88501,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13619263470172882},{"word":"technical","start":165.88501,"end":166.38501,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.050693705677986145},{"word":"support","start":166.52501,"end":167.005,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.005111873149871826},{"word":"to","start":167.005,"end":167.16501,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11205381155014038},{"word":"check","start":167.16501,"end":167.405,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.090265154838562},{"word":"this","start":167.405,"end":167.645,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.060268089175224304},{"word":"out","start":167.645,"end":167.80501,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.08885038644075394},{"word":"for","start":167.80501,"end":168.045,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11868105828762054},{"word":"you","start":168.045,"end":168.205,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0876278206706047},{"word":"and","start":168.205,"end":168.365,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10401038825511932},{"word":"investigate","start":168.365,"end":168.865,"confidence":0.9980469,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.0011398643255233765},{"word":"because","start":169.62001,"end":170.12001,"confidence":0.9951172,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.11950691789388657},{"word":"your","start":170.26001,"end":170.76001,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06656762957572937},{"word":"services","start":170.90001,"end":171.38,"confidence":0.8442383,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.029410839080810547},{"word":"is","start":171.38,"end":171.54001,"confidence":0.96435547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05830630660057068},{"word":"still","start":171.54001,"end":171.86,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0919688269495964},{"word":"up","start":171.86,"end":172.1,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.14177614450454712},{"word":"and","start":172.1,"end":172.34001,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12512746453285217},{"word":"running","start":172.34001,"end":172.84001,"confidence":0.9597168,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":-0.02314075082540512},{"word":"so","start":173.14,"end":173.64,"confidence":0.76586914,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.29785048961639404},{"word":"definitely","start":174.34001,"end":174.84001,"confidence":0.9511719,"punctuated_word":"definitely,","sentiment":"positive","sentiment_score":0.3972068727016449},{"word":"this","start":175.38,"end":175.62001,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.33360886573791504},{"word":"could","start":175.62001,"end":175.86,"confidence":1.0,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.4524196982383728},{"word":"be","start":175.86,"end":176.1,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5553380846977234},{"word":"resolved","start":176.1,"end":176.58,"confidence":0.9838867,"punctuated_word":"resolved","sentiment":"positive","sentiment_score":0.5834342837333679},{"word":"if","start":176.58,"end":176.90001,"confidence":0.78271484,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.6459640264511108},{"word":"if","start":176.90001,"end":177.14,"confidence":0.5913086,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.5584886074066162},{"word":"it","start":177.14,"end":177.22,"confidence":0.98535156,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.5060333609580994},{"word":"was","start":177.22,"end":177.72,"confidence":0.89990234,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.4674387574195862},{"word":"attended","start":178.98001,"end":179.48001,"confidence":0.9770508,"punctuated_word":"attended","sentiment":"positive","sentiment_score":0.4374090135097504},{"word":"in","start":179.70001,"end":179.94,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.51995849609375},{"word":"a","start":179.94,"end":180.1,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.583561897277832},{"word":"timely","start":180.1,"end":180.58,"confidence":1.0,"punctuated_word":"timely","sentiment":"positive","sentiment_score":0.5165078639984131},{"word":"manner","start":180.58,"end":181.08,"confidence":0.76342773,"punctuated_word":"manner.","sentiment":"positive","sentiment_score":0.4189364016056061},{"word":"so","start":181.715,"end":181.875,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08436936140060425},{"word":"you","start":181.875,"end":182.03499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010301060974597933},{"word":"don't","start":182.03499,"end":182.53499,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.00009170050907414408},{"word":"need","start":182.995,"end":183.075,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0673786848783493},{"word":"to","start":183.075,"end":183.155,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08299613744020462},{"word":"cancel","start":183.155,"end":183.555,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.12589120864868164},{"word":"your","start":183.555,"end":183.875,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14315758645534515},{"word":"services","start":183.875,"end":184.375,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.14319974184036255},{"word":"or","start":184.595,"end":184.83499,"confidence":0.9838867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02748056873679161},{"word":"whatsoever","start":184.83499,"end":185.33499,"confidence":0.9851074,"punctuated_word":"whatsoever.","sentiment":"neutral","sentiment_score":-0.03430021181702614},{"word":"yeah","start":193.555,"end":193.795,"confidence":0.9121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.052389249205589294},{"word":"i","start":193.795,"end":194.03499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04568307101726532},{"word":"understand","start":194.03499,"end":194.53499,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":0.04417731985449791},{"word":"that","start":194.595,"end":195.095,"confidence":0.93530273,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.04112692177295685},{"word":"or","start":195.59001,"end":196.09001,"confidence":0.9020996,"punctuated_word":"Or,","sentiment":"neutral","sentiment_score":0.04848504438996315},{"word":"technically","start":196.47,"end":196.97,"confidence":0.88842773,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.02194260060787201},{"word":"our","start":197.19,"end":197.51001,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.019349493086338043},{"word":"cancellation","start":197.51001,"end":198.01001,"confidence":0.96240234,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.004314683377742767},{"word":"process","start":198.47,"end":198.87001,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.0025281086564064026},{"word":"should","start":198.87001,"end":199.11,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.03453732654452324},{"word":"be","start":199.11,"end":199.27,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.028312310576438904},{"word":"done","start":199.27,"end":199.51001,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.017744701355695724},{"word":"over","start":199.51001,"end":199.75,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.04173967614769936},{"word":"the","start":199.75,"end":199.91,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028529953211545944},{"word":"phone","start":199.91,"end":200.15001,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.0099773071706295},{"word":"like","start":200.15001,"end":200.39,"confidence":0.9951172,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0401342548429966},{"word":"this","start":200.39,"end":200.63,"confidence":0.9321289,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.03849747031927109},{"word":"the","start":200.63,"end":200.87001,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.031194176524877548},{"word":"reason","start":200.87001,"end":201.19,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.026273410767316815},{"word":"why","start":201.19,"end":201.69,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.027262654155492783},{"word":"when","start":201.75,"end":202.23001,"confidence":0.52197266,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.06033959612250328},{"word":"the","start":202.23001,"end":202.39,"confidence":0.5830078,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.059642888605594635},{"word":"day","start":202.39,"end":202.71,"confidence":0.9448242,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.06983423233032227},{"word":"that","start":202.71,"end":202.95,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.056279562413692474},{"word":"we","start":202.95,"end":203.19,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06859249621629715},{"word":"received","start":203.19,"end":203.69,"confidence":0.60009766,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.04768335074186325},{"word":"your","start":203.83,"end":204.15001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05574274808168411},{"word":"notification","start":204.15001,"end":204.65001,"confidence":0.984375,"punctuated_word":"notification,","sentiment":"neutral","sentiment_score":0.04461543262004852},{"word":"we","start":205.59,"end":205.99,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.039783477783203125},{"word":"reach","start":205.99,"end":206.23001,"confidence":0.68066406,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.03752730414271355},{"word":"we","start":206.39,"end":206.63,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05309368669986725},{"word":"tried","start":206.63,"end":206.95,"confidence":0.9536133,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.04830460995435715},{"word":"to","start":206.95,"end":207.11,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04613996297121048},{"word":"call","start":207.11,"end":207.43001,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0436784103512764},{"word":"you","start":207.43001,"end":207.83,"confidence":0.83203125,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.05862698704004288},{"word":"so","start":207.83,"end":208.07,"confidence":0.7949219,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.43266695737838745},{"word":"good","start":208.07,"end":208.23001,"confidence":0.9892578,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6493074893951416},{"word":"thing","start":208.23001,"end":208.47,"confidence":0.9980469,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.6441683173179626},{"word":"that","start":208.47,"end":208.71,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5784870386123657},{"word":"you","start":208.71,"end":208.87001,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5016363859176636},{"word":"answered","start":208.87001,"end":209.35,"confidence":0.9921875,"punctuated_word":"answered","sentiment":"positive","sentiment_score":0.5402786731719971},{"word":"your","start":209.35,"end":209.59,"confidence":0.96875,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5306975841522217},{"word":"phone","start":209.59,"end":209.91,"confidence":1.0,"punctuated_word":"phone","sentiment":"positive","sentiment_score":0.5222260355949402},{"word":"call","start":209.91,"end":210.41,"confidence":0.99316406,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.5422327518463135},{"word":"so","start":210.66501,"end":210.82501,"confidence":0.83740234,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.16718079149723053},{"word":"technically","start":210.82501,"end":211.32501,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.11593908071517944},{"word":"i","start":211.625,"end":211.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14648623764514923},{"word":"wanted","start":211.865,"end":212.265,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.11576204001903534},{"word":"to","start":212.265,"end":212.505,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12580639123916626},{"word":"explain","start":212.505,"end":212.90501,"confidence":1.0,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":0.0702667236328125},{"word":"to","start":212.90501,"end":213.065,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.088571697473526},{"word":"you","start":213.065,"end":213.30501,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09778109937906264},{"word":"as","start":213.30501,"end":213.46501,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10094413161277772},{"word":"well","start":213.46501,"end":213.96501,"confidence":0.77734375,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.1117665469646454},{"word":"our","start":214.345,"end":214.74501,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08672644942998886},{"word":"cancellation","start":214.74501,"end":215.24501,"confidence":0.97265625,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.025301728397607803},{"word":"process","start":215.54501,"end":216.04501,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.05081915482878685},{"word":"should","start":216.10501,"end":216.265,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.06737331300973892},{"word":"be","start":216.265,"end":216.425,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05551258474588394},{"word":"done","start":216.425,"end":216.82501,"confidence":0.99902344,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.05519969388842583},{"word":"over","start":216.82501,"end":216.985,"confidence":0.9980469,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.0712718665599823},{"word":"the","start":216.985,"end":217.485,"confidence":0.8198242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06737927347421646},{"word":"over","start":217.705,"end":218.02501,"confidence":0.38232422,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.09808754920959473},{"word":"the","start":218.02501,"end":218.18501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09254664927721024},{"word":"phone","start":218.18501,"end":218.585,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.06424981355667114},{"word":"providing","start":218.585,"end":219.085,"confidence":0.69873047,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.07964270561933517},{"word":"thirty","start":219.145,"end":219.46501,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.10861875116825104},{"word":"days","start":219.46501,"end":219.865,"confidence":0.9980469,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.06590014696121216},{"word":"notice","start":219.865,"end":220.365,"confidence":0.986084,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":0.10754182189702988},{"word":"so","start":220.905,"end":221.225,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16645488142967224},{"word":"your","start":221.225,"end":221.54501,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20956239104270935},{"word":"notice","start":221.54501,"end":222.04501,"confidence":0.99902344,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":0.15707199275493622},{"word":"will","start":222.10501,"end":222.425,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.18881335854530337},{"word":"be","start":222.425,"end":222.66501,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18865825235843656},{"word":"discounted","start":222.66501,"end":223.16501,"confidence":0.9921875,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.09822183847427368},{"word":"today","start":223.38501,"end":223.865,"confidence":0.8515625,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.14538627862930298},{"word":"so","start":223.865,"end":224.10501,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07812036573886871},{"word":"it","start":224.10501,"end":224.345,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07563773542642593},{"word":"means","start":224.345,"end":224.585,"confidence":0.8769531,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.05157237499952316},{"word":"to","start":224.585,"end":224.82501,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07484032213687897},{"word":"say","start":224.82501,"end":225.32501,"confidence":0.75097656,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.08645428717136383},{"word":"you","start":225.5,"end":225.74,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0731772929430008},{"word":"still","start":225.74,"end":225.9,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.06880559772253036},{"word":"need","start":225.9,"end":226.22,"confidence":0.39331055,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.04949533939361572},{"word":"to","start":226.22,"end":226.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03842310607433319},{"word":"pay","start":226.38,"end":226.88,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.011165738105773926},{"word":"from","start":228.54,"end":228.78,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.011935189366340635},{"word":"july","start":228.78,"end":229.67,"confidence":0.9977214,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.02969294041395187},{"word":"22","start":229.67,"end":230.56,"confidence":0.9977214,"punctuated_word":"22","sentiment":"neutral","sentiment_score":0.052349574863910675},{"word":"until","start":230.78,"end":231.26,"confidence":0.99902344,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.016153909265995026},{"word":"the","start":231.26,"end":231.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01971882581710815},{"word":"twenty","start":231.5,"end":231.81999,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04856911301612854},{"word":"second","start":231.81999,"end":232.22,"confidence":0.98339844,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.03827913850545883},{"word":"so","start":232.22,"end":232.38,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031427089124917984},{"word":"it","start":232.38,"end":232.54,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03043247014284134},{"word":"means","start":232.54,"end":232.86,"confidence":0.9980469,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.010745331645011902},{"word":"to","start":232.86,"end":233.02,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02685658633708954},{"word":"say","start":233.02,"end":233.52,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.0399591252207756},{"word":"you","start":233.9,"end":234.14,"confidence":0.85546875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03884098678827286},{"word":"will","start":234.14,"end":234.38,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03179016709327698},{"word":"be","start":234.38,"end":234.86,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04558584839105606},{"word":"needing","start":234.86,"end":235.26,"confidence":0.9980469,"punctuated_word":"needing","sentiment":"neutral","sentiment_score":0.02950539812445641},{"word":"to","start":235.26,"end":235.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01248437911272049},{"word":"settle","start":235.42,"end":235.92,"confidence":1.0,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.03950835019350052},{"word":"august","start":236.06,"end":236.56,"confidence":1.0,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.013565853238105774},{"word":"to","start":236.62,"end":237.02,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013215012848377228},{"word":"the","start":237.02,"end":237.26,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01970341056585312},{"word":"twenty","start":237.26,"end":237.73999,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.032439492642879486},{"word":"second","start":237.73999,"end":238.23999,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.07910619676113129},{"word":"to","start":238.62,"end":238.86,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02430027723312378},{"word":"cover","start":238.86,"end":239.18,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.01529362052679062},{"word":"your","start":239.18,"end":239.5,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06678333133459091},{"word":"thirty","start":239.5,"end":239.81999,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.07867031544446945},{"word":"days","start":239.81999,"end":240.14,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.03967732936143875},{"word":"notice","start":240.14,"end":240.64,"confidence":0.96240234,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":0.026290036737918857},{"word":"if","start":241.125,"end":241.36499,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05506250262260437},{"word":"you","start":241.36499,"end":241.605,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03865005075931549},{"word":"would","start":241.605,"end":241.845,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.044572487473487854},{"word":"like","start":241.845,"end":242.08499,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0453813299536705},{"word":"to","start":242.08499,"end":242.245,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06762413680553436},{"word":"proceed","start":242.245,"end":242.72499,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.06761601567268372},{"word":"with","start":242.72499,"end":242.885,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0603879988193512},{"word":"your","start":242.885,"end":243.125,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020875997841358185},{"word":"cancellation","start":243.125,"end":243.625,"confidence":0.97998047,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.011226743459701538},{"word":"today","start":243.92499,"end":244.42499,"confidence":0.96118164,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.027212806046009064},{"word":"because","start":244.965,"end":245.36499,"confidence":0.9667969,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.07074864208698273},{"word":"if","start":245.36499,"end":245.605,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07376204431056976},{"word":"you","start":245.605,"end":245.765,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06019233912229538},{"word":"wanted","start":245.765,"end":246.165,"confidence":0.9980469,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.05109362304210663},{"word":"to","start":246.165,"end":246.325,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07795779407024384},{"word":"cancel","start":246.325,"end":246.72499,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.01212882250547409},{"word":"it","start":246.72499,"end":247.22499,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04960503429174423},{"word":"today","start":247.28499,"end":247.78499,"confidence":0.7988281,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.07816530764102936},{"word":"you","start":247.845,"end":248.00499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0834546610713005},{"word":"should","start":248.00499,"end":248.245,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.0693792924284935},{"word":"be","start":248.245,"end":248.485,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08362695574760437},{"word":"calling","start":248.485,"end":248.805,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.030166879296302795},{"word":"us","start":248.805,"end":249.305,"confidence":0.9970703,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.03633738309144974},{"word":"june","start":249.765,"end":250.325,"confidence":0.9215495,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.057739801704883575},{"word":"22","start":250.325,"end":250.885,"confidence":0.9215495,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":0.09113029390573502},{"word":"something","start":250.885,"end":251.28499,"confidence":0.98535156,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.026179641485214233},{"word":"like","start":251.28499,"end":251.525,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03459234535694122},{"word":"that","start":251.525,"end":252.025,"confidence":0.9926758,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.04989134520292282},{"word":"but","start":253.34,"end":253.58,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.007347635924816132},{"word":"on","start":253.58,"end":253.73999,"confidence":0.9892578,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08578981459140778},{"word":"my","start":253.73999,"end":253.98,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07294221967458725},{"word":"end","start":253.98,"end":254.22,"confidence":0.99560547,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.06612972915172577},{"word":"i","start":254.22,"end":254.37999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13960164785385132},{"word":"don't","start":254.37999,"end":254.54,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11077357828617096},{"word":"want","start":254.54,"end":254.78,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.20969772338867188},{"word":"to","start":254.78,"end":254.93999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1548893004655838},{"word":"lose","start":254.93999,"end":255.18,"confidence":0.9951172,"punctuated_word":"lose","sentiment":"neutral","sentiment_score":-0.31122079491615295},{"word":"you","start":255.18,"end":255.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15839330852031708},{"word":"if","start":256.3,"end":256.54,"confidence":0.7285156,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11205796897411346},{"word":"that's","start":256.54,"end":256.86,"confidence":0.9914551,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.07061024010181427},{"word":"the","start":256.86,"end":257.02,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02777610719203949},{"word":"reason","start":257.02,"end":257.41998,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.03031095117330551},{"word":"why","start":257.41998,"end":257.58,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.01869339495897293},{"word":"you","start":257.58,"end":257.74,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06860038638114929},{"word":"would","start":257.74,"end":258.06,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.054455384612083435},{"word":"like","start":258.06,"end":258.22,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07922150194644928},{"word":"to","start":258.22,"end":258.38,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08022770285606384},{"word":"cancel","start":258.38,"end":258.78,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1307527869939804},{"word":"it","start":258.78,"end":259.26,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0645328089594841},{"word":"if","start":259.26,"end":259.41998,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1031895950436592},{"word":"you","start":259.41998,"end":259.58,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06459261476993561},{"word":"would","start":259.58,"end":259.82,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07376953214406967},{"word":"like","start":259.82,"end":260.06,"confidence":0.99365234,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.11785610020160676},{"word":"we","start":260.06,"end":260.22,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1870519369840622},{"word":"can","start":260.22,"end":260.46,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1810711920261383},{"word":"go","start":260.46,"end":260.78,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.20259135961532593},{"word":"ahead","start":260.78,"end":261.1,"confidence":0.99902344,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.20181789994239807},{"word":"and","start":261.1,"end":261.6,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1676059067249298},{"word":"upgrade","start":262.78,"end":263.28,"confidence":0.96533203,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.16657479107379913},{"word":"your","start":263.34,"end":263.58,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1370401382446289},{"word":"service","start":263.58,"end":264.08,"confidence":0.8503418,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.14176680147647858},{"word":"and","start":264.94,"end":265.18,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15497931838035583},{"word":"then","start":265.18,"end":265.41998,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.16935113072395325},{"word":"to","start":265.41998,"end":265.66,"confidence":0.98535156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16204270720481873},{"word":"upgrade","start":265.66,"end":266.06,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.12675096094608307},{"word":"it","start":266.06,"end":266.22,"confidence":0.9951172,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.17102715373039246},{"word":"we","start":266.22,"end":266.46,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2088845372200012},{"word":"can","start":266.46,"end":266.62,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.19068989157676697},{"word":"provide","start":266.62,"end":266.94,"confidence":0.9970703,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.1894172728061676},{"word":"you","start":266.94,"end":267.18,"confidence":0.93652344,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1887909770011902},{"word":"like","start":267.18,"end":267.34,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.16896498203277588},{"word":"the","start":267.34,"end":267.615,"confidence":0.8989258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19438177347183228},{"word":"extension","start":267.775,"end":268.095,"confidence":0.9741211,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.1784568428993225},{"word":"for","start":268.095,"end":268.41498,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18305352330207825},{"word":"a","start":268.41498,"end":268.57498,"confidence":0.5932617,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1713426411151886},{"word":"15%","start":268.57498,"end":269.455,"confidence":0.9995117,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.23600266873836517},{"word":"discount","start":269.455,"end":269.85498,"confidence":0.99902344,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.15686899423599243},{"word":"for","start":269.85498,"end":270.01498,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1821107119321823},{"word":"the","start":270.01498,"end":270.51498,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1522742360830307},{"word":"first","start":270.655,"end":270.895,"confidence":0.83251953,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.1504883170127869},{"word":"three","start":270.895,"end":271.13498,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.13386285305023193},{"word":"months","start":271.13498,"end":271.63498,"confidence":0.80908203,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.15636789798736572},{"word":"check","start":272.175,"end":272.41498,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1488601267337799},{"word":"if","start":272.41498,"end":272.57498,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12948483228683472},{"word":"it's","start":272.57498,"end":272.895,"confidence":0.9836426,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12319046258926392},{"word":"work","start":272.895,"end":273.395,"confidence":0.94628906,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":0.10483984649181366},{"word":"something","start":274.01498,"end":274.495,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.07093025743961334},{"word":"like","start":274.495,"end":274.735,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09532292187213898},{"word":"that","start":274.735,"end":275.235,"confidence":0.98291016,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.13101127743721008},{"word":"that","start":276.335,"end":276.495,"confidence":0.9267578,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.12941241264343262},{"word":"way","start":276.495,"end":276.815,"confidence":0.75561523,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.17778724431991577},{"word":"you","start":276.815,"end":276.895,"confidence":0.68066406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1406099498271942},{"word":"don't","start":276.895,"end":277.13498,"confidence":0.88378906,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.08438894152641296},{"word":"need","start":277.13498,"end":277.29498,"confidence":0.89453125,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.01275154948234558},{"word":"to","start":277.29498,"end":277.455,"confidence":0.6044922,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005637802183628082},{"word":"switch","start":277.455,"end":277.935,"confidence":0.56152344,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.007620386779308319},{"word":"to","start":277.935,"end":278.095,"confidence":0.79833984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007623706012964249},{"word":"yeah","start":296.005,"end":296.125,"confidence":0.7344971,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1636003404855728},{"word":"definitely","start":296.125,"end":296.245,"confidence":0.93774414,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.241746187210083},{"word":"definitely","start":296.245,"end":296.745,"confidence":0.9812012,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.2793050706386566},{"word":"as","start":296.805,"end":297.045,"confidence":0.89746094,"punctuated_word":"As","sentiment":"positive","sentiment_score":0.3433383107185364},{"word":"i've","start":297.045,"end":297.205,"confidence":0.8486328,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.2702881693840027},{"word":"mentioned","start":297.205,"end":297.525,"confidence":0.99609375,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.2802613079547882},{"word":"to","start":297.525,"end":297.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.289889931678772},{"word":"you","start":297.685,"end":298.005,"confidence":0.98950195,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.28275805711746216},{"word":"if","start":298.005,"end":298.325,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2984711825847626},{"word":"we","start":298.325,"end":298.48502,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2277822494506836},{"word":"did","start":298.48502,"end":298.805,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.22718635201454165},{"word":"receive","start":298.805,"end":299.205,"confidence":0.9980469,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.2210332453250885},{"word":"your","start":299.205,"end":299.605,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18876950442790985},{"word":"concern","start":299.605,"end":300.105,"confidence":0.9921875,"punctuated_word":"concern,","sentiment":"neutral","sentiment_score":0.20357587933540344},{"word":"we","start":301.605,"end":301.925,"confidence":0.5986328,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.44058796763420105},{"word":"we","start":301.925,"end":302.245,"confidence":0.98535156,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.48141443729400635},{"word":"definitely","start":302.245,"end":302.745,"confidence":0.9941406,"punctuated_word":"definitely","sentiment":"positive","sentiment_score":0.49650388956069946},{"word":"resolved","start":303.365,"end":303.765,"confidence":0.55371094,"punctuated_word":"resolved","sentiment":"positive","sentiment_score":0.3552427887916565},{"word":"this","start":303.765,"end":304.005,"confidence":0.9980469,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.4401216506958008},{"word":"and","start":304.005,"end":304.165,"confidence":0.9951172,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.41821134090423584},{"word":"reached","start":304.165,"end":304.485,"confidence":0.5229492,"punctuated_word":"reached","sentiment":"positive","sentiment_score":0.4406911432743073},{"word":"out","start":304.485,"end":304.985,"confidence":0.99902344,"punctuated_word":"out.","sentiment":"positive","sentiment_score":0.3803706467151642},{"word":"as","start":305.045,"end":305.205,"confidence":0.95166016,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.20053167641162872},{"word":"you","start":305.205,"end":305.285,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17731735110282898},{"word":"can","start":305.285,"end":305.525,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1610843688249588},{"word":"see","start":305.525,"end":305.765,"confidence":0.94384766,"punctuated_word":"see,","sentiment":"neutral","sentiment_score":0.16441023349761963},{"word":"you","start":305.765,"end":306.005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15269970893859863},{"word":"you","start":306.005,"end":306.245,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1412411630153656},{"word":"received","start":306.245,"end":306.565,"confidence":0.91259766,"punctuated_word":"received,","sentiment":"neutral","sentiment_score":0.13773305714130402},{"word":"like","start":306.565,"end":306.805,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.13896037638187408},{"word":"a","start":306.805,"end":306.965,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15638354420661926},{"word":"missed","start":306.965,"end":307.205,"confidence":0.9941406,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":0.12633521854877472},{"word":"call","start":307.205,"end":307.445,"confidence":0.9951172,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.13149935007095337},{"word":"from","start":307.445,"end":307.685,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15480142831802368},{"word":"us","start":307.685,"end":307.925,"confidence":0.97094727,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.1166706383228302},{"word":"right","start":307.925,"end":308.245,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.1014913022518158},{"word":"so","start":308.245,"end":308.485,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08905967324972153},{"word":"we","start":308.485,"end":308.725,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09626883268356325},{"word":"tried","start":308.725,"end":309.125,"confidence":0.99121094,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.1110611855983734},{"word":"to","start":309.125,"end":309.365,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09612588584423064},{"word":"talk","start":309.365,"end":309.605,"confidence":0.99902344,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.10594339668750764},{"word":"to","start":309.605,"end":309.685,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10144655406475069},{"word":"you","start":309.685,"end":310.17,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.13608098030090332},{"word":"so","start":310.25,"end":310.41,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13367386162281036},{"word":"let","start":310.41,"end":310.53003,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1554502099752426},{"word":"me","start":310.53003,"end":310.65002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1537322700023651},{"word":"see","start":310.65002,"end":311.05002,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1625363677740097},{"word":"what","start":311.05002,"end":311.21002,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.13591061532497406},{"word":"i","start":311.21002,"end":311.37003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15051455795764923},{"word":"can","start":311.37003,"end":311.53,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13902848958969116},{"word":"do","start":311.53,"end":311.77002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12846264243125916},{"word":"in","start":311.77002,"end":312.01,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09394124150276184},{"word":"reference","start":312.01,"end":312.41,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.07851523160934448},{"word":"to","start":312.41,"end":312.65002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1207430735230446},{"word":"your","start":312.65002,"end":312.89,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.16520164906978607},{"word":"request","start":312.89,"end":313.39,"confidence":0.9980469,"punctuated_word":"request.","sentiment":"neutral","sentiment_score":0.07036451995372772},{"word":"i","start":314.09003,"end":314.25,"confidence":0.9941406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5790532827377319},{"word":"would","start":314.25,"end":314.49002,"confidence":1.0,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.6581530570983887},{"word":"love","start":314.49002,"end":314.73,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.768495500087738},{"word":"to","start":314.73,"end":315.23,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6167981028556824},{"word":"help","start":315.29,"end":315.61002,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6737275123596191},{"word":"you","start":315.61002,"end":316.11002,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6439383029937744},{"word":"today","start":316.17,"end":316.67,"confidence":0.9951172,"punctuated_word":"today","sentiment":"positive","sentiment_score":0.6807839274406433},{"word":"since","start":316.73,"end":317.05002,"confidence":0.95947266,"punctuated_word":"since","sentiment":"positive","sentiment_score":0.7172622084617615},{"word":"i","start":317.05002,"end":317.21002,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7199385762214661},{"word":"got","start":317.21002,"end":317.45,"confidence":0.99902344,"punctuated_word":"got","sentiment":"positive","sentiment_score":0.7457372546195984},{"word":"you","start":317.45,"end":317.69,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6218540668487549},{"word":"on","start":317.69,"end":317.85,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7180886268615723},{"word":"the","start":317.85,"end":318.01,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7016351222991943},{"word":"line","start":318.01,"end":318.51,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6723427176475525},{"word":"so","start":318.89,"end":319.29,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2778119444847107},{"word":"would","start":319.29,"end":319.53,"confidence":0.9980469,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.1898476481437683},{"word":"you","start":319.53,"end":319.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25094208121299744},{"word":"like","start":319.69,"end":320.01,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2186919152736664},{"word":"to","start":320.01,"end":320.51,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23792295157909393},{"word":"get","start":321.37003,"end":321.61002,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.29203012585639954},{"word":"a","start":321.61002,"end":321.85,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27696770429611206},{"word":"discount","start":321.85,"end":322.35,"confidence":0.7980957,"punctuated_word":"discount,","sentiment":"neutral","sentiment_score":0.23130440711975095},{"word":"or","start":322.49002,"end":322.73,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.15047872066497803},{"word":"would","start":322.73,"end":322.97,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.15228371322155},{"word":"you","start":322.97,"end":323.13,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21059544384479523},{"word":"like","start":323.13,"end":323.37003,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.16502274572849274},{"word":"to","start":323.37003,"end":323.87003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24083977937698364},{"word":"upgrade","start":324.49002,"end":324.89,"confidence":0.99902344,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.16134268045425415},{"word":"it","start":324.89,"end":325.39,"confidence":0.99902344,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.24022074043750763},{"word":"get","start":330.39502,"end":330.635,"confidence":0.88183594,"punctuated_word":"Get","sentiment":"neutral","sentiment_score":0.016522090882062912},{"word":"a","start":330.635,"end":330.715,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02690642327070236},{"word":"discount","start":330.715,"end":331.195,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.04359817132353783},{"word":"with","start":331.195,"end":331.435,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0071385763585567474},{"word":"your","start":331.435,"end":331.755,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011884734034538267},{"word":"current","start":331.755,"end":332.155,"confidence":0.99902344,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.0340704582631588},{"word":"plan","start":332.155,"end":332.655,"confidence":0.94677734,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.018846312537789345},{"word":"or","start":332.95502,"end":333.275,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011169813573360445},{"word":"would","start":333.275,"end":333.515,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.010367292910814284},{"word":"you","start":333.515,"end":333.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015374476090073586},{"word":"like","start":333.595,"end":333.915,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0224505253136158},{"word":"to","start":333.915,"end":334.39502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02649616450071335},{"word":"upgrade","start":334.39502,"end":334.89502,"confidence":1.0,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.020374350249767303},{"word":"and","start":335.035,"end":335.435,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011794719845056534},{"word":"get","start":335.435,"end":335.67502,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.033761825412511826},{"word":"a","start":335.67502,"end":335.835,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05063330382108688},{"word":"discount","start":335.835,"end":336.315,"confidence":0.9838867,"punctuated_word":"discount?","sentiment":"neutral","sentiment_score":0.018867697566747665},{"word":"like","start":336.315,"end":336.815,"confidence":0.9494629,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.01125763263553381},{"word":"let","start":337.115,"end":337.355,"confidence":0.79541016,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.003973182290792465},{"word":"me","start":337.355,"end":337.595,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0008123423904180527},{"word":"just","start":337.595,"end":337.835,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.00442652590572834},{"word":"explain","start":337.835,"end":338.335,"confidence":0.99658203,"punctuated_word":"explain.","sentiment":"neutral","sentiment_score":-0.03161480277776718},{"word":"i","start":338.39502,"end":338.555,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004249647259712219},{"word":"can","start":338.555,"end":339.055,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.017824195325374603},{"word":"we","start":339.38998,"end":339.43,"confidence":0.9819336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.016580041497945786},{"word":"can","start":339.43,"end":339.47,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03161630034446716},{"word":"you","start":340.19,"end":340.35,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035816408693790436},{"word":"can","start":340.35,"end":340.66998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.050220176577568054},{"word":"try","start":340.66998,"end":341.07,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.06379276514053345},{"word":"your","start":341.07,"end":341.31,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04778261110186577},{"word":"services","start":341.31,"end":341.81,"confidence":0.8708496,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.0464024543762207},{"word":"and","start":341.94998,"end":342.19,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0392613559961319},{"word":"then","start":342.19,"end":342.35,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04215371236205101},{"word":"i","start":342.35,"end":342.50998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.045865047723054886},{"word":"will","start":342.50998,"end":342.75,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02149128168821335},{"word":"ask","start":342.75,"end":343.07,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.057780273258686066},{"word":"our","start":343.07,"end":343.38998,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.02880217134952545},{"word":"tech","start":343.38998,"end":343.63,"confidence":0.9951172,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.08311715722084045},{"word":"team","start":343.63,"end":343.79,"confidence":0.9970703,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.04175399616360664},{"word":"to","start":343.79,"end":343.94998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.039670974016189575},{"word":"check","start":343.94998,"end":344.19,"confidence":0.76000977,"punctuated_word":"check,","sentiment":"neutral","sentiment_score":0.05906477570533752},{"word":"and","start":344.19,"end":344.35,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0470733568072319},{"word":"then","start":344.35,"end":344.50998,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.058287229388952255},{"word":"i'll","start":344.50998,"end":344.75,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.055847056210041046},{"word":"provide","start":344.75,"end":345.07,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.07574412971735},{"word":"you","start":345.07,"end":345.22998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05692806094884872},{"word":"a","start":345.22998,"end":345.38998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06938520818948746},{"word":"discount","start":345.38998,"end":345.71,"confidence":1.0,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.05932708829641342},{"word":"with","start":345.71,"end":345.94998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03990737721323967},{"word":"your","start":345.94998,"end":346.19,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01933402568101883},{"word":"current","start":346.19,"end":346.50998,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.02355261892080307},{"word":"plan","start":346.50998,"end":346.83,"confidence":0.7381592,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.027893558144569397},{"word":"or","start":346.83,"end":346.99,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.009889785200357435},{"word":"would","start":346.99,"end":347.22998,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.013346122577786446},{"word":"you","start":347.22998,"end":347.31,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019919630140066147},{"word":"like","start":347.31,"end":347.55,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02674614824354649},{"word":"to","start":347.55,"end":347.71,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03562411665916443},{"word":"upgrade","start":347.71,"end":348.03,"confidence":0.9980469,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.03424275293946266},{"word":"and","start":348.03,"end":348.19,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035335034132003784},{"word":"then","start":348.19,"end":348.43,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04406137019395828},{"word":"provide","start":348.43,"end":348.83,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.05014447867870331},{"word":"you","start":348.83,"end":349.31,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04692945629358291},{"word":"a","start":349.31,"end":349.55,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04764013737440109},{"word":"discount","start":349.55,"end":350.03,"confidence":0.9667969,"punctuated_word":"discount?","sentiment":"neutral","sentiment_score":0.03772621974349022},{"word":"it's","start":350.03,"end":350.35,"confidence":0.93969727,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04438847303390503},{"word":"your","start":350.35,"end":350.59,"confidence":0.70947266,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0382847934961319},{"word":"option","start":350.59,"end":350.99,"confidence":0.9904785,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":0.04425220191478729},{"word":"just","start":350.99,"end":351.22998,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0256052128970623},{"word":"let","start":351.22998,"end":351.38998,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.0470491535961628},{"word":"me","start":351.38998,"end":351.55,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04629729688167572},{"word":"know","start":351.55,"end":352.05,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.04573307186365128},{"word":"so","start":364.645,"end":364.965,"confidence":0.5654297,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09339594095945358},{"word":"in","start":364.965,"end":365.465,"confidence":0.63916016,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07121752202510834},{"word":"in","start":366.245,"end":366.745,"confidence":0.9716797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07588214427232742},{"word":"one","start":366.805,"end":367.205,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0899859219789505},{"word":"month","start":367.205,"end":367.705,"confidence":0.87768555,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.09313230961561204},{"word":"so","start":369.55002,"end":370.05002,"confidence":0.9760742,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11920171231031418},{"word":"well","start":370.27002,"end":370.51,"confidence":0.62719727,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.17290541529655457},{"word":"no","start":370.51,"end":370.91,"confidence":0.9729004,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2927161455154419},{"word":"i'm","start":370.91,"end":371.15002,"confidence":0.80981445,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3023831844329834},{"word":"confused","start":371.15002,"end":371.65002,"confidence":0.96875,"punctuated_word":"confused","sentiment":"neutral","sentiment_score":-0.24283120036125183},{"word":"what","start":371.71002,"end":371.95,"confidence":0.9902344,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.36085185408592224},{"word":"you","start":371.95,"end":372.11002,"confidence":0.9580078,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.34996235370635986},{"word":"want","start":372.11002,"end":372.35,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.29332780838012695},{"word":"to","start":372.35,"end":372.43002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26768729090690613},{"word":"do","start":372.43002,"end":372.93002,"confidence":0.99194336,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.29491227865219116},{"word":"please","start":373.15002,"end":373.39,"confidence":0.6538086,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.20292286574840543},{"word":"elaborate","start":373.39,"end":373.89,"confidence":0.9309082,"punctuated_word":"elaborate.","sentiment":"neutral","sentiment_score":-0.1370754837989807},{"word":"so","start":387.27502,"end":387.435,"confidence":0.7324219,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06057489663362503},{"word":"today","start":387.435,"end":387.83502,"confidence":0.8840332,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.06138964369893074},{"word":"you","start":387.83502,"end":387.995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06833131611347198},{"word":"would","start":387.995,"end":388.155,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.05364605039358139},{"word":"like","start":388.155,"end":388.39502,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.056328147649765015},{"word":"to","start":388.39502,"end":388.55502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0608157217502594},{"word":"cancel","start":388.55502,"end":388.875,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.07014159858226776},{"word":"your","start":388.875,"end":389.195,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0819530338048935},{"word":"service","start":389.195,"end":389.695,"confidence":0.7993164,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.09554719179868698},{"word":"alright","start":390.315,"end":390.795,"confidence":0.99365234,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.018215220421552655},{"word":"so","start":390.795,"end":391.11502,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.005738522857427597},{"word":"if","start":391.11502,"end":391.355,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0022285040467977524},{"word":"you","start":391.355,"end":391.435,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0257793627679348},{"word":"would","start":391.435,"end":391.67502,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.018718115985393524},{"word":"like","start":391.67502,"end":391.83502,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.029217634350061417},{"word":"to","start":391.83502,"end":391.995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.043354179710149765},{"word":"cancel","start":391.995,"end":392.39502,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.06856044381856918},{"word":"your","start":392.39502,"end":392.635,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06505976617336273},{"word":"service","start":392.635,"end":393.035,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.08190616965293884},{"word":"today","start":393.035,"end":393.535,"confidence":0.9995117,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.013546891510486605},{"word":"you","start":393.83502,"end":394.075,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04844476282596588},{"word":"still","start":394.075,"end":394.315,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.037916429340839386},{"word":"need","start":394.315,"end":394.635,"confidence":0.7993164,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0978260338306427},{"word":"to","start":394.635,"end":394.95502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08362314105033875},{"word":"pay","start":394.95502,"end":395.45502,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.09927976131439208},{"word":"the","start":395.67502,"end":395.995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04618561267852783},{"word":"invoice","start":395.995,"end":396.495,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.08051764965057373},{"word":"covering","start":396.795,"end":397.295,"confidence":0.9980469,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":-0.0750497505068779},{"word":"thirty","start":397.355,"end":397.67502,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.04113006591796875},{"word":"days","start":397.67502,"end":398.16,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.05424665287137032},{"word":"because","start":400.16,"end":400.66,"confidence":0.97998047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.056271813809871674},{"word":"you","start":400.88,"end":401.12,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06439948081970215},{"word":"have","start":401.12,"end":401.44,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07579565793275833},{"word":"to","start":401.44,"end":401.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0850922241806984},{"word":"cover","start":401.68,"end":402.0,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.09065882116556168},{"word":"the","start":402.0,"end":402.24,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06900382786989212},{"word":"thirty","start":402.24,"end":402.56,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.06463486701250076},{"word":"days","start":402.56,"end":402.96,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.08524521440267563},{"word":"notice","start":402.96,"end":403.46,"confidence":0.9814453,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.09445969760417938},{"word":"you","start":406.16,"end":406.4,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11114183068275452},{"word":"haven't","start":406.4,"end":406.8,"confidence":0.9951172,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.0998917669057846},{"word":"provided","start":406.8,"end":407.3,"confidence":1.0,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.14895308017730713},{"word":"a","start":407.36002,"end":407.52,"confidence":0.5024414,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13559690117836},{"word":"thirty","start":407.52,"end":407.84,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.13099238276481628},{"word":"days","start":407.84,"end":408.16,"confidence":0.99609375,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.1276395320892334},{"word":"notice","start":408.16,"end":408.66,"confidence":0.96606445,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.13936695456504822},{"word":"okay","start":408.88,"end":409.38,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0091474037617445},{"word":"sure","start":409.44,"end":409.94,"confidence":0.9448242,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04051835834980011},{"word":"would","start":410.0,"end":410.16,"confidence":0.7363281,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.053610824048519135},{"word":"you","start":410.16,"end":410.32,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04502680152654648},{"word":"mind","start":410.32,"end":410.64,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":0.06688277423381805},{"word":"staying","start":410.64,"end":411.04,"confidence":0.97265625,"punctuated_word":"staying","sentiment":"neutral","sentiment_score":0.08689777553081512},{"word":"the","start":411.04,"end":411.2,"confidence":0.95703125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07255866378545761},{"word":"line","start":411.2,"end":411.52,"confidence":0.8364258,"punctuated_word":"line?","sentiment":"neutral","sentiment_score":0.10027814656496048},{"word":"in","start":411.52,"end":411.68,"confidence":0.9902344,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.07503364980220795},{"word":"that","start":411.68,"end":411.84,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09818550944328308},{"word":"way","start":411.84,"end":412.16,"confidence":0.9277344,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.1047464907169342},{"word":"i","start":412.16,"end":412.32,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10768888890743256},{"word":"can","start":412.32,"end":412.48,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10915817320346832},{"word":"one","start":413.04498,"end":413.285,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.10442547500133514},{"word":"moment","start":413.285,"end":413.685,"confidence":0.99853516,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.12914426624774933},{"word":"i","start":413.685,"end":413.925,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12207862734794615},{"word":"do","start":413.925,"end":414.085,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.15997758507728577},{"word":"believe","start":414.085,"end":414.485,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.09929001331329346},{"word":"you","start":414.485,"end":414.805,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08555005490779877},{"word":"you","start":414.805,"end":415.305,"confidence":0.9873047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07486899197101593},{"word":"are","start":416.245,"end":416.565,"confidence":0.8769531,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.08753465116024017},{"word":"on","start":416.565,"end":417.065,"confidence":0.50878906,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08702679723501205},{"word":"a","start":417.605,"end":417.76498,"confidence":0.5649414,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10849162936210632},{"word":"automatic","start":417.76498,"end":418.26498,"confidence":0.9921875,"punctuated_word":"automatic","sentiment":"neutral","sentiment_score":0.10966886579990388},{"word":"payment","start":418.32498,"end":418.805,"confidence":0.99853516,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.03955616056919098},{"word":"right","start":418.805,"end":419.305,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.045461155474185944},{"word":"okay","start":420.885,"end":421.385,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10354752838611604},{"word":"so","start":421.525,"end":421.925,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11420199275016785},{"word":"here's","start":421.925,"end":422.245,"confidence":0.9946289,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.14285919070243835},{"word":"what","start":422.245,"end":422.485,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.14618004858493805},{"word":"i'm","start":422.485,"end":422.645,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15189868211746216},{"word":"going","start":422.645,"end":422.885,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.17973880469799042},{"word":"to","start":422.885,"end":423.04498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16222569346427915},{"word":"do","start":423.04498,"end":423.205,"confidence":0.98950195,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.15166249871253967},{"word":"i","start":423.205,"end":423.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22272948920726776},{"word":"respect","start":423.445,"end":423.845,"confidence":1.0,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":0.255665123462677},{"word":"your","start":423.845,"end":424.085,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23593126237392423},{"word":"decision","start":424.085,"end":424.585,"confidence":1.0,"punctuated_word":"decision.","sentiment":"neutral","sentiment_score":0.2068687081336975},{"word":"are","start":424.645,"end":424.885,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.09105165302753448},{"word":"you","start":424.885,"end":425.04498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11299213767051695},{"word":"sure","start":425.04498,"end":425.445,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.11391329765319824},{"word":"we","start":425.445,"end":425.525,"confidence":0.8491211,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1512085348367691},{"word":"can","start":425.525,"end":425.685,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13672849535942078},{"word":"just","start":425.685,"end":426.005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11105209589004517},{"word":"extend","start":426.005,"end":426.485,"confidence":1.0,"punctuated_word":"extend","sentiment":"neutral","sentiment_score":0.14785993099212646},{"word":"three","start":426.485,"end":426.725,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.05924473702907562},{"word":"months","start":426.725,"end":427.205,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.0903519168496132},{"word":"discounted","start":427.205,"end":427.705,"confidence":0.99609375,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.0762610137462616},{"word":"period","start":428.085,"end":428.585,"confidence":0.6765137,"punctuated_word":"period?","sentiment":"neutral","sentiment_score":0.09174930304288864},{"word":"and","start":429.85,"end":430.01,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0362728163599968},{"word":"then","start":430.01,"end":430.51,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03747410327196121},{"word":"you","start":431.37003,"end":431.61002,"confidence":0.9453125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.049094829708337784},{"word":"you","start":431.61002,"end":431.77002,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045730121433734894},{"word":"are","start":431.77002,"end":432.01,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.04044833034276962},{"word":"sure","start":432.01,"end":432.33002,"confidence":0.76831055,"punctuated_word":"sure?","sentiment":"neutral","sentiment_score":0.05290508270263672},{"word":"okay","start":432.33002,"end":432.81,"confidence":0.9645996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0800977349281311},{"word":"i","start":432.81,"end":433.05002,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20064491033554077},{"word":"respect","start":433.05002,"end":433.53,"confidence":1.0,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":0.21702386438846588},{"word":"that","start":433.53,"end":433.85,"confidence":0.9890137,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.2331865280866623},{"word":"i","start":433.85,"end":434.09,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24719764292240143},{"word":"respect","start":434.09,"end":434.49002,"confidence":1.0,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":0.2575867176055908},{"word":"that","start":434.49002,"end":434.99002,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.23422379791736603},{"word":"at","start":435.05002,"end":435.29,"confidence":0.99902344,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.16528081893920898},{"word":"least","start":435.29,"end":435.61002,"confidence":1.0,"punctuated_word":"least","sentiment":"neutral","sentiment_score":0.13884928822517395},{"word":"we","start":435.61002,"end":435.77002,"confidence":0.8671875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1382887363433838},{"word":"tried","start":435.77002,"end":436.25,"confidence":0.96606445,"punctuated_word":"tried.","sentiment":"neutral","sentiment_score":0.16642889380455017},{"word":"okay","start":436.25,"end":436.75,"confidence":0.9863281,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06818033754825592},{"word":"and","start":436.89,"end":437.13,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.010145135223865507},{"word":"we","start":437.13,"end":437.29,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07329201698303223},{"word":"don't","start":437.29,"end":437.53,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08731543272733688},{"word":"want","start":437.53,"end":437.77002,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1742384433746338},{"word":"to","start":437.77002,"end":437.93002,"confidence":0.93847656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2211818695068359},{"word":"lose","start":437.93002,"end":438.17,"confidence":0.9223633,"punctuated_word":"lose","sentiment":"negative","sentiment_score":-0.3362886309623718},{"word":"on","start":438.17,"end":438.41,"confidence":0.62890625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.26738765835762024},{"word":"our","start":438.41,"end":438.73,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1618002951145172},{"word":"end","start":438.73,"end":439.05002,"confidence":0.79956055,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.12732724845409393},{"word":"but","start":439.05002,"end":439.55002,"confidence":0.7770996,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.1383226066827774},{"word":"yeah","start":439.85,"end":440.35,"confidence":0.97558594,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.17116433382034302},{"word":"that's","start":440.49002,"end":440.81,"confidence":0.74560547,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.16645732522010803},{"word":"had","start":440.81,"end":440.97,"confidence":0.28149414,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.14940324425697327},{"word":"reality","start":440.97,"end":441.47,"confidence":0.67822266,"punctuated_word":"reality.","sentiment":"neutral","sentiment_score":-0.16691814363002777},{"word":"i","start":442.33002,"end":442.49002,"confidence":0.8027344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21328455209732056},{"word":"believe","start":442.49002,"end":442.89,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.2354911267757416},{"word":"we","start":442.89,"end":443.13,"confidence":0.9667969,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21282140910625455},{"word":"have","start":443.13,"end":443.37,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2158951461315155},{"word":"not","start":443.37,"end":443.61002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1754332184791565},{"word":"received","start":443.61002,"end":444.11002,"confidence":0.99316406,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.2505875527858734},{"word":"the","start":444.595,"end":445.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.172142893075943},{"word":"one","start":445.315,"end":445.635,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14507392048835754},{"word":"you","start":445.635,"end":445.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14932706952095032},{"word":"sent","start":445.875,"end":446.375,"confidence":0.9875488,"punctuated_word":"sent.","sentiment":"neutral","sentiment_score":-0.15324833989143372},{"word":"but","start":446.755,"end":446.995,"confidence":0.7832031,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.028526317328214645},{"word":"anyway","start":446.995,"end":447.495,"confidence":1.0,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":0.04170216619968414},{"word":"i'll","start":448.275,"end":448.515,"confidence":0.9567871,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08378534764051437},{"word":"go","start":448.515,"end":448.755,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11696148663759232},{"word":"ahead","start":448.755,"end":448.995,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.11923438310623168},{"word":"and","start":448.995,"end":449.23502,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05974366515874863},{"word":"prepare","start":449.23502,"end":449.73502,"confidence":1.0,"punctuated_word":"prepare","sentiment":"neutral","sentiment_score":0.023655720055103305},{"word":"the","start":450.035,"end":450.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017829783260822296},{"word":"invoice","start":450.275,"end":450.775,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.021445535123348236},{"word":"covering","start":450.995,"end":451.475,"confidence":0.99902344,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.021318301558494568},{"word":"the","start":451.475,"end":451.715,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016001813113689423},{"word":"thirty","start":451.715,"end":452.11502,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.03457801789045334},{"word":"days","start":452.11502,"end":452.435,"confidence":0.99609375,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.009305819869041445},{"word":"notice","start":452.435,"end":452.935,"confidence":0.97924805,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.010318610817193983},{"word":"okay","start":453.23502,"end":453.73502,"confidence":0.99560547,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.006223974749445915},{"word":"that's","start":453.795,"end":454.295,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.007286789827048779},{"word":"august","start":454.355,"end":455.27502,"confidence":0.9725586,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.007161673158407211},{"word":"'27","start":455.27502,"end":456.195,"confidence":0.9725586,"punctuated_word":"'27","sentiment":"neutral","sentiment_score":0.010798636823892592},{"word":"twenty","start":456.67502,"end":456.995,"confidence":0.9921875,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.005800522863864899},{"word":"second","start":456.995,"end":457.315,"confidence":0.986084,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.007590060122311115},{"word":"today","start":457.315,"end":457.635,"confidence":1.0,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":0.07911257445812225},{"word":"is","start":457.635,"end":457.795,"confidence":0.6640625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09495508670806883},{"word":"the","start":457.795,"end":457.95502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09983238577842712},{"word":"twenty","start":457.95502,"end":458.355,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.12394925951957704},{"word":"second","start":458.355,"end":458.67502,"confidence":0.99316406,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.07297715544700623},{"word":"that's","start":458.67502,"end":459.0,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06931068003177643},{"word":"thirty","start":459.4,"end":459.72,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.09157966077327728},{"word":"days","start":459.72,"end":459.96,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.056137796491384506},{"word":"from","start":459.96,"end":460.28,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08555206656455994},{"word":"today","start":460.28,"end":460.78,"confidence":0.88134766,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.10739536583423616},{"word":"and","start":461.16,"end":461.4,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08091035485267639},{"word":"then","start":461.4,"end":461.9,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07556044310331345},{"word":"i","start":462.12,"end":462.28,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08927685022354126},{"word":"will","start":462.28,"end":462.52,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07429587841033936},{"word":"just","start":462.52,"end":463.02,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1464056670665741},{"word":"process","start":463.08,"end":463.48,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.10255618393421172},{"word":"it","start":463.48,"end":463.88,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12624354660511017},{"word":"using","start":463.88,"end":464.36,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.09929019957780838},{"word":"the","start":464.36,"end":464.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1538168489933014},{"word":"payment","start":465.88,"end":466.28,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.09794367849826811},{"word":"method","start":466.28,"end":466.52,"confidence":1.0,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.07167793810367584},{"word":"nominated","start":466.76,"end":467.26,"confidence":1.0,"punctuated_word":"nominated","sentiment":"neutral","sentiment_score":0.10101332515478134},{"word":"payment","start":467.48,"end":467.88,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.07097826153039932},{"word":"method","start":467.88,"end":468.28,"confidence":0.99902344,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.07264121621847153},{"word":"you","start":468.28,"end":468.44,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.114470973610878},{"word":"have","start":468.44,"end":468.6,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09450475126504898},{"word":"on","start":468.6,"end":468.84,"confidence":0.9482422,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07987934350967407},{"word":"record","start":468.84,"end":469.32,"confidence":0.99609375,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":0.07151142507791519},{"word":"is","start":469.32,"end":469.48,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.12690499424934387},{"word":"that","start":469.48,"end":469.72,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12333473563194276},{"word":"okay","start":469.72,"end":470.22,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06163806468248367},{"word":"i","start":472.485,"end":472.725,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09168629348278046},{"word":"will","start":472.725,"end":473.04498,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07612122595310211},{"word":"process","start":473.04498,"end":473.525,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.05665622651576996},{"word":"the","start":473.525,"end":473.76498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06624976545572281},{"word":"last","start":473.76498,"end":474.085,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.11786963045597076},{"word":"invoice","start":474.085,"end":474.585,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.14299455285072327},{"word":"using","start":474.645,"end":475.04498,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.01886015385389328},{"word":"your","start":475.04498,"end":475.525,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02213359624147415},{"word":"nominated","start":475.525,"end":476.025,"confidence":0.99902344,"punctuated_word":"nominated","sentiment":"neutral","sentiment_score":-0.014348376542329788},{"word":"payment","start":476.645,"end":477.145,"confidence":0.98535156,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.06947871297597885},{"word":"bank","start":477.205,"end":477.525,"confidence":0.9980469,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.06232962384819984},{"word":"account","start":477.525,"end":478.025,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.07013881206512451},{"word":"yeah","start":485.525,"end":485.845,"confidence":0.9436035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007061398588120937},{"word":"we","start":485.845,"end":486.005,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03608090803027153},{"word":"can","start":486.005,"end":486.505,"confidence":0.9975586,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.047455787658691406},{"word":"yeah","start":487.05,"end":487.29,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006930382922291756},{"word":"that's","start":487.29,"end":487.69,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05685652419924736},{"word":"what","start":487.69,"end":487.93,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09118913114070892},{"word":"i'm","start":487.93,"end":488.09,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07989422231912613},{"word":"trying","start":488.09,"end":488.41,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.07777781784534454},{"word":"to","start":488.41,"end":488.57,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06492511928081512},{"word":"say","start":488.57,"end":488.81,"confidence":0.986084,"punctuated_word":"say.","sentiment":"neutral","sentiment_score":-0.03144165500998497},{"word":"i'm","start":488.81,"end":489.05,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.027219004929065704},{"word":"trying","start":489.05,"end":489.45,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.043971531093120575},{"word":"to","start":489.45,"end":489.69,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02414070814847946},{"word":"tell","start":489.69,"end":489.93,"confidence":1.0,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.005357019603252411},{"word":"you","start":489.93,"end":490.43,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028150394558906555},{"word":"if","start":492.33,"end":492.65,"confidence":0.8256836,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.029805172234773636},{"word":"you","start":492.65,"end":492.97,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014178894460201263},{"word":"agreed","start":492.97,"end":493.47,"confidence":0.76904297,"punctuated_word":"agreed,","sentiment":"neutral","sentiment_score":0.047727473080158234},{"word":"authorized","start":493.53,"end":494.03,"confidence":0.7993164,"punctuated_word":"authorized","sentiment":"neutral","sentiment_score":0.09075027704238892},{"word":"to","start":494.33,"end":494.57,"confidence":0.7426758,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06114121526479721},{"word":"process","start":494.57,"end":494.97,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.06699007004499435},{"word":"the","start":494.97,"end":495.13,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015451639890670776},{"word":"payment","start":495.13,"end":495.61,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.01720782369375229},{"word":"today","start":495.61,"end":496.09,"confidence":0.9765625,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.04325117915868759},{"word":"your","start":496.09,"end":496.33,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05005837231874466},{"word":"last","start":496.33,"end":496.65,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.07757548987865448},{"word":"invoice","start":496.65,"end":497.15,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.1524968147277832},{"word":"that","start":497.21,"end":497.45,"confidence":0.91015625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06981692463159561},{"word":"i","start":497.45,"end":497.53,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10559049248695374},{"word":"will","start":497.53,"end":497.85,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12288229167461397},{"word":"prepare","start":497.85,"end":498.35,"confidence":0.7330322,"punctuated_word":"prepare,","sentiment":"neutral","sentiment_score":-0.09617240726947784},{"word":"in","start":498.81,"end":499.05,"confidence":0.9902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05241679400205612},{"word":"that","start":499.05,"end":499.37,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06175188720226288},{"word":"way","start":499.37,"end":499.87,"confidence":0.8786621,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":-0.04038045555353165},{"word":"i","start":500.33,"end":500.65,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1060434877872467},{"word":"could","start":500.65,"end":501.15,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.08357219398021698},{"word":"arrange","start":501.945,"end":502.445,"confidence":0.99902344,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":-0.2038961797952652},{"word":"the","start":502.745,"end":503.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3038492500782013},{"word":"cancellation","start":503.145,"end":503.645,"confidence":0.9707031,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.22401076555252075},{"word":"to","start":504.105,"end":504.345,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.34166938066482544},{"word":"our","start":504.345,"end":504.82498,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.24779322743415833},{"word":"tech","start":504.82498,"end":505.145,"confidence":0.9970703,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.1839064210653305},{"word":"team","start":505.145,"end":505.645,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.2132754623889923},{"word":"because","start":506.82498,"end":507.225,"confidence":0.51123047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1980648934841156},{"word":"you","start":507.225,"end":507.465,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.35875001549720764},{"word":"are","start":507.465,"end":507.965,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2795100212097168},{"word":"wanting","start":508.105,"end":508.505,"confidence":1.0,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.30422985553741455},{"word":"to","start":508.505,"end":508.745,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27149102091789246},{"word":"cancel","start":508.745,"end":509.065,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.31217658519744873},{"word":"it","start":509.065,"end":509.305,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2787468433380127},{"word":"today","start":509.305,"end":509.705,"confidence":0.9975586,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.26926684379577637},{"word":"right","start":509.705,"end":510.205,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.06997509300708771},{"word":"yeah","start":516.36005,"end":516.68005,"confidence":0.87524414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06688813120126724},{"word":"because","start":516.68005,"end":517.18005,"confidence":0.984375,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1296481043100357},{"word":"to","start":517.32,"end":517.56,"confidence":0.5776367,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17460694909095764},{"word":"cover","start":517.56,"end":517.96,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.1907397359609604},{"word":"thirty","start":517.96,"end":518.2,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.15459641814231873},{"word":"days","start":518.2,"end":518.60004,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.17726081609725952},{"word":"notice","start":518.60004,"end":519.10004,"confidence":0.7805176,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.18081159889698029},{"word":"if","start":519.72003,"end":519.96,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.16839385032653809},{"word":"you","start":519.96,"end":520.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1886773407459259},{"word":"wanted","start":520.2,"end":520.52,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.143629252910614},{"word":"to","start":520.52,"end":521.02,"confidence":0.76220703,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":-0.12096758186817168},{"word":"cancel","start":521.56,"end":521.96,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.2367720752954483},{"word":"your","start":521.96,"end":522.28,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.27717822790145874},{"word":"service","start":522.28,"end":522.68005,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.29149627685546875},{"word":"today","start":522.68005,"end":523.18005,"confidence":0.9921875,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.10553672164678574},{"word":"july","start":523.56,"end":524.53,"confidence":0.79248047,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.10222284495830536},{"word":"22","start":524.53,"end":525.5,"confidence":0.79248047,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":-0.05719652026891709},{"word":"you","start":526.12,"end":526.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14779694378376007},{"word":"have","start":526.44,"end":526.84,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09818044304847716},{"word":"you","start":527.16003,"end":527.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11484196037054062},{"word":"should","start":527.4,"end":527.80005,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.1256580650806427},{"word":"call","start":527.80005,"end":528.12,"confidence":0.6088867,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10865196585655212},{"word":"us","start":528.12,"end":528.60004,"confidence":0.96972656,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.10017140954732896},{"word":"june","start":528.60004,"end":529.28253,"confidence":0.99104816,"punctuated_word":"June","sentiment":"neutral","sentiment_score":-0.07940034568309784},{"word":"22","start":529.28253,"end":529.965,"confidence":0.99104816,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":-0.08894234150648117},{"word":"k","start":533.085,"end":533.48505,"confidence":0.85717773,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.01623140089213848},{"word":"you","start":533.48505,"end":533.72504,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.022494155913591385},{"word":"got","start":533.72504,"end":533.965,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.05129387229681015},{"word":"it","start":533.965,"end":534.205,"confidence":0.9506836,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.019762001931667328},{"word":"so","start":534.205,"end":534.445,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.014343265444040298},{"word":"you're","start":534.445,"end":534.84503,"confidence":0.99609375,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.039302363991737366},{"word":"calling","start":534.84503,"end":535.085,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.014285311102867126},{"word":"us","start":535.085,"end":535.325,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.0414988249540329},{"word":"today","start":535.325,"end":535.825,"confidence":0.73950195,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.06715642660856247},{"word":"so","start":536.04504,"end":536.28503,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04422525316476822},{"word":"this","start":536.28503,"end":536.525,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.05349263548851013},{"word":"will","start":536.525,"end":536.84503,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.04147659242153168},{"word":"be","start":536.84503,"end":537.34503,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.012008748948574066},{"word":"the","start":537.965,"end":538.125,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028968870639801025},{"word":"start","start":538.125,"end":538.445,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.008272737264633179},{"word":"of","start":538.445,"end":538.60504,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02481438964605331},{"word":"your","start":538.60504,"end":538.84503,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.010193303227424622},{"word":"thirty","start":538.84503,"end":539.16504,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.02599262446165085},{"word":"days","start":539.16504,"end":539.48505,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.018653400242328644},{"word":"notice","start":539.48505,"end":539.98505,"confidence":0.88671875,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":0.03610686957836151},{"word":"the","start":540.04504,"end":540.205,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0688827633857727},{"word":"reason","start":540.205,"end":540.60504,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.06109806150197983},{"word":"why","start":540.60504,"end":541.10504,"confidence":0.99902344,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.06292226165533066},{"word":"we","start":541.405,"end":541.645,"confidence":0.79833984,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.053689152002334595},{"word":"have","start":541.645,"end":541.885,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07638126611709595},{"word":"to","start":541.885,"end":542.04504,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.094014473259449},{"word":"cover","start":542.04504,"end":542.445,"confidence":0.9980469,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.0955638661980629},{"word":"that","start":542.445,"end":542.765,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05612189322710037},{"word":"thirty","start":542.765,"end":543.16504,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.05745351314544678},{"word":"days","start":543.16504,"end":543.66504,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.046232670545578},{"word":"from","start":544.49,"end":544.89,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0588141530752182},{"word":"august","start":544.89,"end":545.57,"confidence":0.99921876,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.010769933462142944},{"word":"'22","start":545.57,"end":546.25,"confidence":0.99921876,"punctuated_word":"'22","sentiment":"neutral","sentiment_score":-0.00477173924446106},{"word":"because","start":546.25,"end":546.75,"confidence":0.63378906,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.055310074239969254},{"word":"also","start":547.13,"end":547.61,"confidence":0.9980469,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.06338304281234741},{"word":"we're","start":547.61,"end":547.93,"confidence":0.97753906,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.07356870174407959},{"word":"praying","start":547.93,"end":548.43,"confidence":0.97265625,"punctuated_word":"praying","sentiment":"neutral","sentiment_score":-0.007605955004692078},{"word":"ahead","start":548.49,"end":548.99,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.004389852285385132},{"word":"of","start":549.45,"end":549.69,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02572774887084961},{"word":"time","start":549.69,"end":550.19,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.014096349477767944},{"word":"to","start":550.73,"end":550.97003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028081119060516357},{"word":"the","start":550.97003,"end":551.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0360785573720932},{"word":"network","start":551.37,"end":551.87,"confidence":0.7949219,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.0323568731546402},{"word":"super","start":552.09,"end":552.49,"confidence":0.5234375,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.1571195423603058},{"word":"network","start":552.49,"end":552.99,"confidence":0.9873047,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.07262370735406876},{"word":"so","start":553.45,"end":553.95,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12922772765159607},{"word":"today","start":554.25,"end":554.73,"confidence":0.9921875,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.19098101556301117},{"word":"is","start":554.73,"end":554.97003,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16738124191761017},{"word":"your","start":554.97003,"end":555.47003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13759607076644895},{"word":"official","start":556.73,"end":557.21,"confidence":0.8989258,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.1709384322166443},{"word":"notification","start":557.21,"end":557.71,"confidence":0.97143555,"punctuated_word":"notification.","sentiment":"neutral","sentiment_score":0.13266241550445557},{"word":"that's","start":558.825,"end":559.065,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14478105306625366},{"word":"also","start":559.065,"end":559.54504,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.13770580291748047},{"word":"the","start":559.54504,"end":560.04504,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1032465249300003},{"word":"official","start":560.265,"end":560.66504,"confidence":0.9301758,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.1395159214735031},{"word":"notification","start":560.66504,"end":561.16504,"confidence":1.0,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":0.14341393113136292},{"word":"that","start":561.86505,"end":562.10504,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13519027829170227},{"word":"we","start":562.10504,"end":562.265,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10147042572498322},{"word":"do","start":562.265,"end":562.505,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1244247555732727},{"word":"to","start":562.505,"end":562.66504,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1658111959695816},{"word":"the","start":562.66504,"end":562.825,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16348174214363098},{"word":"network","start":562.825,"end":563.325,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.15187034010887146},{"word":"because","start":563.385,"end":563.705,"confidence":0.5449219,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.15511134266853333},{"word":"this","start":563.705,"end":563.945,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16955101490020752},{"word":"is","start":563.945,"end":564.025,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1365893930196762},{"word":"the","start":564.025,"end":564.10504,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1377181112766266},{"word":"day","start":564.10504,"end":564.34503,"confidence":0.9482422,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.15334905683994293},{"word":"that","start":564.34503,"end":564.585,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15521866083145142},{"word":"we","start":564.585,"end":564.745,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.12378446757793428},{"word":"talk","start":564.745,"end":564.98505,"confidence":0.8413086,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.1824903041124344},{"word":"to","start":564.98505,"end":565.065,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18744714558124545},{"word":"you","start":565.065,"end":565.385,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1799193024635315},{"word":"and","start":565.385,"end":565.625,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1424994021654129},{"word":"confirm","start":565.625,"end":566.125,"confidence":0.7885742,"punctuated_word":"confirm.","sentiment":"neutral","sentiment_score":0.13715244829654694},{"word":"because","start":566.42505,"end":566.745,"confidence":0.9741211,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.09248551726341248},{"word":"we","start":566.745,"end":566.905,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1572950929403305},{"word":"cannot","start":566.905,"end":567.305,"confidence":0.9873047,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.23831650614738464},{"word":"just","start":567.305,"end":567.625,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20337605476379397},{"word":"process","start":567.625,"end":568.025,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.17761370539665222},{"word":"a","start":568.025,"end":568.185,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2547663152217865},{"word":"cancellation","start":568.185,"end":568.685,"confidence":0.9604492,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.31789302825927734},{"word":"if","start":568.905,"end":569.065,"confidence":0.97802734,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3973008990287781},{"word":"it's","start":569.065,"end":569.385,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2061174362897873},{"word":"via","start":569.385,"end":569.705,"confidence":0.9980469,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.2204054892063141},{"word":"email","start":569.705,"end":570.205,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.2590141296386719},{"word":"because","start":570.87,"end":571.27,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3020786941051483},{"word":"for","start":571.27,"end":571.67,"confidence":0.9194336,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.4076769948005676},{"word":"security","start":571.67,"end":572.17,"confidence":0.97998047,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.3081284463405609},{"word":"measure","start":572.23,"end":572.71,"confidence":0.83691406,"punctuated_word":"measure,","sentiment":"neutral","sentiment_score":-0.2607276439666748},{"word":"and","start":572.71,"end":572.95,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2363918423652649},{"word":"that's","start":572.95,"end":573.27,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.19957396388053897},{"word":"the","start":573.27,"end":573.51,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2131997346878052},{"word":"policy","start":573.51,"end":573.91003,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.1735900193452835},{"word":"in","start":573.91003,"end":574.15,"confidence":0.9716797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.14336703717708588},{"word":"australia","start":574.15,"end":574.65,"confidence":0.96875,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.13991452753543854},{"word":"we","start":574.87,"end":575.11,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21044273674488068},{"word":"really","start":575.11,"end":575.35,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.1867125779390335},{"word":"need","start":575.35,"end":575.59,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.18702898919582367},{"word":"to","start":575.59,"end":575.75,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16035032272338867},{"word":"talk","start":575.75,"end":575.91003,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.17219145596027374},{"word":"to","start":575.91003,"end":576.15,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15362513065338135},{"word":"customer","start":576.15,"end":576.55,"confidence":0.98095703,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.15272392332553864},{"word":"and","start":576.55,"end":576.79,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18340137600898743},{"word":"verify","start":576.79,"end":577.29,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":-0.2055161744356155},{"word":"some","start":577.35,"end":577.59,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.08179625123739243},{"word":"details","start":577.59,"end":578.09,"confidence":0.9863281,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.057623494416475296},{"word":"just","start":578.15,"end":578.39,"confidence":0.93603516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04725126177072525},{"word":"to","start":578.39,"end":578.47003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06498703360557556},{"word":"make","start":578.47003,"end":578.63,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.08012604713439941},{"word":"sure","start":578.63,"end":578.87,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.07639766484498978},{"word":"we're","start":578.87,"end":579.11,"confidence":0.9975586,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.06546668708324432},{"word":"dealing","start":579.11,"end":579.43,"confidence":1.0,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.08082994818687439},{"word":"with","start":579.43,"end":579.75,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12691247463226318},{"word":"the","start":579.75,"end":579.99,"confidence":0.8803711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11035187542438508},{"word":"account","start":579.99,"end":580.39,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.1240735799074173},{"word":"holder","start":580.39,"end":580.89,"confidence":0.98999023,"punctuated_word":"holder.","sentiment":"neutral","sentiment_score":-0.10478707402944563},{"word":"yeah","start":586.515,"end":586.755,"confidence":0.8676758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008196249604225159},{"word":"the","start":586.755,"end":586.995,"confidence":0.98828125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.027322303503751755},{"word":"yeah","start":587.875,"end":588.115,"confidence":0.9941406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.011606860905885696},{"word":"the","start":588.115,"end":588.355,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04580840468406677},{"word":"monthly","start":588.355,"end":588.755,"confidence":1.0,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":-0.055872831493616104},{"word":"invoice","start":588.755,"end":589.255,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.06155598908662796},{"word":"covering","start":589.315,"end":589.815,"confidence":0.9970703,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":-0.05585068464279175},{"word":"july","start":589.875,"end":590.355,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.02073448896408081},{"word":"first","start":590.355,"end":590.855,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.016551624983549118},{"word":"to","start":591.395,"end":591.635,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05423297360539436},{"word":"thirty","start":591.635,"end":592.115,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.013773884624242784},{"word":"first","start":592.115,"end":592.59503,"confidence":0.8508301,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":-0.03419867530465126},{"word":"so","start":592.59503,"end":592.995,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015194837003946304},{"word":"this","start":592.995,"end":593.235,"confidence":0.67871094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.009066062048077583},{"word":"has","start":593.235,"end":593.475,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0034473389387130737},{"word":"been","start":593.475,"end":593.795,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.014901794493198397},{"word":"paid","start":593.795,"end":594.195,"confidence":0.986084,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.029604116454720497},{"word":"yeah","start":594.195,"end":594.515,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010871285572648048},{"word":"it","start":594.515,"end":594.675,"confidence":0.99902344,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.030766084790229797},{"word":"has","start":594.675,"end":594.915,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0440344512462616},{"word":"been","start":594.915,"end":595.235,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.050888389348983765},{"word":"paid","start":595.235,"end":595.735,"confidence":0.9975586,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.06918150931596756},{"word":"however","start":595.795,"end":596.295,"confidence":0.99853516,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.21281319856643677},{"word":"your","start":596.435,"end":596.755,"confidence":0.58691406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3635779917240143},{"word":"provide","start":596.755,"end":597.075,"confidence":0.9604492,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.30381980538368225},{"word":"you","start":597.235,"end":597.395,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.35219457745552063},{"word":"have","start":597.395,"end":597.635,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.33977532386779785},{"word":"to","start":597.635,"end":597.795,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.37764906883239746},{"word":"provide","start":597.795,"end":598.195,"confidence":1.0,"punctuated_word":"provide","sentiment":"negative","sentiment_score":-0.37429213523864746},{"word":"thirty","start":598.195,"end":598.59503,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.3325229287147522},{"word":"days","start":598.59503,"end":598.915,"confidence":0.99902344,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.26966381072998047},{"word":"notice","start":598.915,"end":599.415,"confidence":0.9875488,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.27897489070892334},{"word":"this","start":599.63,"end":599.87,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4573909938335418},{"word":"is","start":599.87,"end":599.95,"confidence":0.6323242,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4814630150794983},{"word":"not","start":599.95,"end":600.26996,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4842723608016968},{"word":"covered","start":600.26996,"end":600.75,"confidence":0.59375,"punctuated_word":"covered","sentiment":"negative","sentiment_score":-0.4684315025806427},{"word":"the","start":600.75,"end":600.83,"confidence":0.7104492,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4715028405189514},{"word":"thirty","start":600.83,"end":601.14996,"confidence":0.53564453,"punctuated_word":"thirty","sentiment":"negative","sentiment_score":-0.4909157454967499},{"word":"days","start":601.14996,"end":601.47,"confidence":0.8408203,"punctuated_word":"days","sentiment":"negative","sentiment_score":-0.45991313457489014},{"word":"notice","start":601.47,"end":601.95,"confidence":0.9892578,"punctuated_word":"notice.","sentiment":"negative","sentiment_score":-0.5355627536773682},{"word":"this","start":601.95,"end":602.11,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.29153475165367126},{"word":"is","start":602.11,"end":602.26996,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2867122292518616},{"word":"the","start":602.26996,"end":602.58997,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2528899312019348},{"word":"recurring","start":602.58997,"end":603.08997,"confidence":0.9970703,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":-0.3257755637168884},{"word":"invoice","start":603.31,"end":603.81,"confidence":0.96875,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.3035736680030823},{"word":"okay","start":613.70996,"end":614.20996,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021020159125328064},{"word":"it's","start":614.915,"end":615.15497,"confidence":0.9848633,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.06066145747900009},{"word":"your","start":615.15497,"end":615.555,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.030977115035057068},{"word":"discretion","start":615.555,"end":616.055,"confidence":0.9819336,"punctuated_word":"discretion.","sentiment":"neutral","sentiment_score":-0.034888070076704025},{"word":"if","start":616.195,"end":616.435,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.06472065299749374},{"word":"you","start":616.435,"end":616.595,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09417225420475006},{"word":"you","start":616.755,"end":616.915,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06408966332674026},{"word":"mentioned","start":616.915,"end":617.39496,"confidence":0.99902344,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":-0.04016987979412079},{"word":"earlier","start":617.39496,"end":617.89496,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.08678349107503891},{"word":"you","start":617.95496,"end":618.115,"confidence":0.6899414,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12709738314151764},{"word":"would","start":618.115,"end":618.355,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16216671466827393},{"word":"like","start":618.355,"end":618.595,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.17657166719436646},{"word":"to","start":618.595,"end":618.755,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15571559965610504},{"word":"stop","start":618.755,"end":619.07495,"confidence":1.0,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.14336664974689484},{"word":"it","start":619.07495,"end":619.315,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1946752816438675},{"word":"right","start":619.315,"end":619.555,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1705610603094101},{"word":"now","start":619.555,"end":619.875,"confidence":0.83862305,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.147510826587677},{"word":"but","start":619.875,"end":620.195,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.006860941648483276},{"word":"if","start":620.195,"end":620.355,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.012857496738433838},{"word":"you","start":620.355,"end":620.51495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05288825184106827},{"word":"would","start":620.51495,"end":620.675,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.06064473092556},{"word":"like","start":620.675,"end":620.995,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.08927923440933228},{"word":"to","start":620.995,"end":621.495,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10558236390352248},{"word":"use","start":622.195,"end":622.435,"confidence":0.7421875,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.08565651625394821},{"word":"the","start":622.435,"end":622.675,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06229214370250702},{"word":"service","start":622.675,"end":623.07495,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.02608247846364975},{"word":"until","start":623.07495,"end":623.475,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.05483653396368027},{"word":"the","start":623.475,"end":623.71497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.050917237997055054},{"word":"twenty","start":623.71497,"end":624.115,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.08762520551681519},{"word":"second","start":624.115,"end":624.615,"confidence":0.99560547,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":0.09263069927692412},{"word":"that","start":624.995,"end":625.315,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1565307974815369},{"word":"would","start":625.315,"end":625.635,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.14008638262748718},{"word":"be","start":625.635,"end":625.875,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11101508885622025},{"word":"fine","start":625.875,"end":626.375,"confidence":0.9650879,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.11367437243461607},{"word":"as","start":626.62,"end":626.86005,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":0.1102876216173172},{"word":"long","start":626.86005,"end":626.94,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.1388186365365982},{"word":"as","start":626.94,"end":627.42004,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.13718737661838531},{"word":"we","start":627.42004,"end":627.66003,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08960694074630737},{"word":"are","start":627.66003,"end":627.82,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.12045728415250778},{"word":"talking","start":627.82,"end":628.30005,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.12246246635913847},{"word":"right","start":628.30005,"end":628.54004,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.18101856112480164},{"word":"now","start":628.54004,"end":628.86005,"confidence":0.9785156,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.15613073110580444},{"word":"we","start":628.86005,"end":629.18,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.18398727476596832},{"word":"set","start":629.18,"end":629.5,"confidence":0.9892578,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.2128719836473465},{"word":"this","start":629.5,"end":629.74005,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18195980787277224},{"word":"up","start":629.74005,"end":629.98004,"confidence":0.8737793,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.18483781814575195},{"word":"you","start":629.98004,"end":630.30005,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.11287369579076768},{"word":"provided","start":630.30005,"end":630.80005,"confidence":0.8535156,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.07833872735500336},{"word":"thirty","start":630.94,"end":631.26,"confidence":0.9951172,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.07975335419178009},{"word":"days","start":631.26,"end":631.58,"confidence":0.9970703,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.04840030148625374},{"word":"notice","start":631.58,"end":632.08,"confidence":0.99365234,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":0.11594849079847336},{"word":"is","start":632.54004,"end":632.78,"confidence":0.99316406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.10337762534618378},{"word":"is","start":632.78,"end":632.86005,"confidence":0.7207031,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09227389842271803},{"word":"that","start":632.86005,"end":633.10004,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12790155410766602},{"word":"you","start":633.10004,"end":633.26,"confidence":0.9770508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08108175545930862},{"word":"would","start":633.26,"end":633.5,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09589208662509918},{"word":"like","start":633.5,"end":633.74005,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07033291459083557},{"word":"to","start":633.74005,"end":633.82,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07391205430030823},{"word":"do","start":633.82,"end":634.32,"confidence":0.9995117,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.0742296576499939},{"word":"okay","start":635.9,"end":636.4,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.144426167011261},{"word":"sure","start":636.46,"end":636.96,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.16655340790748596},{"word":"so","start":637.10004,"end":637.60004,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08823609352111816},{"word":"yeah","start":648.005,"end":648.485,"confidence":0.98535156,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06280611455440521},{"word":"so","start":648.485,"end":648.885,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05319884046912193},{"word":"if","start":648.885,"end":649.205,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05564739555120468},{"word":"you","start":649.205,"end":649.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06949599087238312},{"word":"would","start":649.445,"end":649.685,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07269195467233658},{"word":"like","start":649.685,"end":650.185,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.07009996473789215},{"word":"to","start":650.74,"end":650.9,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07737551629543304},{"word":"use","start":650.9,"end":651.06,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.06539580225944519},{"word":"your","start":651.06,"end":651.46,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06451155990362167},{"word":"service","start":651.46,"end":651.94,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03695802763104439},{"word":"until","start":651.94,"end":652.42004,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.0512898862361908},{"word":"the","start":652.42004,"end":652.66003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047582436352968216},{"word":"august","start":652.66003,"end":653.43005,"confidence":0.99938965,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.05158620327711105},{"word":"22","start":653.43005,"end":654.2001,"confidence":0.99938965,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":0.05845147371292114},{"word":"we","start":655.06,"end":655.3,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17122110724449158},{"word":"will","start":655.3,"end":655.54004,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.19637274742126465},{"word":"not","start":655.54004,"end":655.94,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.23311853408813477},{"word":"process","start":655.94,"end":656.44,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.2294362336397171},{"word":"your","start":656.98004,"end":657.3,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19054555892944336},{"word":"invoice","start":657.3,"end":657.8,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.20274031162261963},{"word":"today","start":657.86005,"end":658.36005,"confidence":0.9951172,"punctuated_word":"today.","sentiment":"negative","sentiment_score":-0.3656079173088074},{"word":"we","start":658.66003,"end":658.82,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.29235830903053284},{"word":"will","start":658.82,"end":659.14,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.26103681325912476},{"word":"just","start":659.14,"end":659.46,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16017663478851318},{"word":"process","start":659.46,"end":659.86005,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.15540483593940735},{"word":"in","start":659.86005,"end":660.10004,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1897690147161484},{"word":"a","start":660.10004,"end":660.26,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2206363081932068},{"word":"normal","start":660.26,"end":660.76,"confidence":1.0,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":-0.1648981273174286},{"word":"processing","start":660.98004,"end":661.48004,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.1533910036087036},{"word":"time","start":661.54004,"end":661.78,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.1755538284778595},{"word":"that","start":661.78,"end":662.02,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1676558554172516},{"word":"we're","start":662.02,"end":662.26,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.16578756272792816},{"word":"having","start":662.26,"end":662.66003,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.2038104683160782},{"word":"every","start":662.66003,"end":662.98004,"confidence":0.99902344,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.14402540028095245},{"word":"month","start":662.98004,"end":663.48004,"confidence":0.9421387,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.1470678448677063},{"word":"which","start":663.62,"end":663.86005,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.12580405175685885},{"word":"is","start":663.86005,"end":664.305,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1386735439300537},{"word":"between","start":664.785,"end":665.265,"confidence":0.99902344,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.1536836177110672},{"word":"the","start":665.265,"end":665.505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.175397127866745},{"word":"fifty","start":665.505,"end":666.005,"confidence":0.56396484,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":-0.11247532069683076},{"word":"that","start":666.065,"end":666.385,"confidence":0.68066406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14126704633235931},{"word":"till","start":666.545,"end":666.865,"confidence":0.9921875,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.12701614201068878},{"word":"the","start":666.865,"end":666.945,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1397794634103775},{"word":"tenth","start":666.945,"end":667.425,"confidence":0.842041,"punctuated_word":"tenth,","sentiment":"neutral","sentiment_score":-0.10534495115280151},{"word":"the","start":667.425,"end":667.505,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11756142228841782},{"word":"latest","start":667.505,"end":667.985,"confidence":0.9951172,"punctuated_word":"latest","sentiment":"neutral","sentiment_score":-0.10332442820072174},{"word":"the","start":667.985,"end":668.225,"confidence":0.5053711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11366957426071168},{"word":"eleventh","start":668.225,"end":668.725,"confidence":0.72054034,"punctuated_word":"eleventh,","sentiment":"neutral","sentiment_score":-0.12891416251659393},{"word":"since","start":668.785,"end":669.105,"confidence":0.99902344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.15826888382434845},{"word":"you're","start":669.105,"end":669.265,"confidence":0.7480469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.12904974818229675},{"word":"wanting","start":669.265,"end":669.585,"confidence":1.0,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.08795814216136932},{"word":"to","start":669.585,"end":670.085,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07005487382411957},{"word":"use","start":671.185,"end":671.505,"confidence":0.9658203,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.04741092771291733},{"word":"it","start":671.505,"end":671.745,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07571222633123398},{"word":"until","start":671.745,"end":672.065,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.16461247205734253},{"word":"the","start":672.065,"end":672.225,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19101889431476593},{"word":"twenty","start":672.225,"end":672.625,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.17169155180454254},{"word":"second","start":672.625,"end":673.125,"confidence":0.99316406,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.17053821682929993},{"word":"so","start":673.665,"end":673.985,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0977393239736557},{"word":"it","start":673.985,"end":674.225,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09774763882160188},{"word":"should","start":674.225,"end":674.46497,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.16637051105499268},{"word":"be","start":674.46497,"end":674.705,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.194299578666687},{"word":"paid","start":674.705,"end":674.945,"confidence":0.99902344,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.1805519014596939},{"word":"before","start":674.945,"end":675.345,"confidence":0.9980469,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.21128396689891815},{"word":"the","start":675.345,"end":675.745,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23746605217456815},{"word":"august","start":675.745,"end":676.505,"confidence":0.9821167,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.1710296869277954},{"word":"22","start":676.505,"end":677.265,"confidence":0.9821167,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":-0.18364101648330688},{"word":"and","start":677.265,"end":677.425,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17438362538814545},{"word":"then","start":677.425,"end":677.665,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.17754477262496948},{"word":"we","start":677.665,"end":677.825,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.29047301411628723},{"word":"will","start":677.825,"end":678.065,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2893825173377991},{"word":"cancel","start":678.065,"end":678.46497,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.2347236275672913},{"word":"it","start":678.46497,"end":678.705,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.27955323457717896},{"word":"that","start":678.705,"end":678.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2909007966518402},{"word":"day","start":678.945,"end":679.105,"confidence":0.9980469,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.2569694519042969},{"word":"let","start":679.105,"end":679.345,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.04612521827220917},{"word":"me","start":679.345,"end":679.505,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.021466616541147232},{"word":"check","start":679.505,"end":679.83,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0380493700504303},{"word":"the","start":679.83,"end":679.91003,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029830582439899445},{"word":"day","start":679.91003,"end":680.07,"confidence":0.99194336,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.0027643218636512756},{"word":"okay","start":680.07,"end":680.57,"confidence":0.99853516,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.005063330754637718},{"word":"it","start":681.11005,"end":681.27,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02857913076877594},{"word":"just","start":681.27,"end":681.51,"confidence":0.9941406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02839605137705803},{"word":"so","start":681.51,"end":681.75,"confidence":0.9892578,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.030900973826646805},{"word":"happened","start":681.75,"end":682.07,"confidence":0.8198242,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.013278219848871233},{"word":"we","start":682.07,"end":682.31,"confidence":0.6694336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.024322807788848877},{"word":"need","start":682.31,"end":682.47003,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.018746525049209595},{"word":"to","start":682.47003,"end":682.63,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03133807331323624},{"word":"process","start":682.63,"end":683.03,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.014252804219722748},{"word":"it","start":683.03,"end":683.43,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.028849557042121887},{"word":"today","start":683.43,"end":683.93,"confidence":0.99902344,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.0011923089623451233},{"word":"because","start":684.07,"end":684.47003,"confidence":0.72998047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.012198247015476229},{"word":"you","start":684.47003,"end":684.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019154831767082214},{"word":"mentioned","start":684.63,"end":685.03,"confidence":0.9902344,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.02444937452673912},{"word":"you","start":685.03,"end":685.27,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007770456373691559},{"word":"want","start":685.27,"end":685.59,"confidence":0.9707031,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.006828047335147858},{"word":"it","start":685.59,"end":685.75,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0050199925899505615},{"word":"today","start":685.75,"end":686.23004,"confidence":0.95410156,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.010548237711191176},{"word":"but","start":686.23004,"end":686.47003,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05235613137483597},{"word":"if","start":686.47003,"end":686.71,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09355290234088898},{"word":"you","start":686.71,"end":686.79004,"confidence":0.95703125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11404986679553986},{"word":"don't","start":686.79004,"end":687.11005,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1195519119501114},{"word":"want","start":687.11005,"end":687.27,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1613951176404953},{"word":"it","start":687.27,"end":687.43,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17153742909431458},{"word":"to","start":687.43,"end":687.51,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17204806208610535},{"word":"cancel","start":687.51,"end":687.99,"confidence":0.9741211,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.21601271629333496},{"word":"today","start":687.99,"end":688.49,"confidence":0.99560547,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.01766214706003666},{"word":"we","start":688.71,"end":688.87,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0064458101987838745},{"word":"can","start":688.87,"end":689.11005,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09838631749153136},{"word":"just","start":689.11005,"end":689.61005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10241931676864624},{"word":"delete","start":689.75,"end":690.15,"confidence":0.96972656,"punctuated_word":"delete","sentiment":"neutral","sentiment_score":-0.2348593771457672},{"word":"until","start":690.15,"end":690.55,"confidence":0.91845703,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.2162228673696518},{"word":"the","start":690.55,"end":690.71,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17251980304718018},{"word":"twenty","start":690.71,"end":691.11005,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.16938447952270508},{"word":"second","start":691.11005,"end":691.61005,"confidence":0.99658203,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.15270903706550598},{"word":"i","start":710.38,"end":710.54004,"confidence":0.7998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14437872171401978},{"word":"need","start":710.54004,"end":710.86005,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15785560011863708},{"word":"to","start":710.86005,"end":711.10004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14294663071632385},{"word":"process","start":711.10004,"end":711.60004,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.12129400670528412},{"word":"the","start":712.30005,"end":712.54004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.176356703042984},{"word":"last","start":712.54004,"end":712.94,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1252797544002533},{"word":"invoice","start":712.94,"end":713.44,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.15762990713119507},{"word":"today","start":713.5,"end":713.98004,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.11796914041042328},{"word":"if","start":713.98004,"end":714.22003,"confidence":0.8461914,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13930340111255646},{"word":"you","start":714.22003,"end":714.38,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15516862273216248},{"word":"would","start":714.38,"end":714.78,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.15985533595085144},{"word":"like","start":714.78,"end":715.26,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16735848784446716},{"word":"to","start":715.26,"end":715.5,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14846576750278473},{"word":"cancel","start":715.5,"end":715.98004,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.2275773286819458},{"word":"it","start":715.98004,"end":716.30005,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18216733634471893},{"word":"today","start":716.30005,"end":716.80005,"confidence":0.9746094,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.11614574491977692},{"word":"in","start":716.94,"end":717.18,"confidence":1.0,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.013546794652938845},{"word":"that","start":717.18,"end":717.42004,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.002538643777370453},{"word":"way","start":717.42004,"end":717.82,"confidence":0.9658203,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.05842369422316551},{"word":"we","start":717.82,"end":717.98004,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06765826046466827},{"word":"can","start":717.98004,"end":718.30005,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09594137221574783},{"word":"cover","start":718.30005,"end":718.78,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.05101083964109421},{"word":"the","start":718.78,"end":719.02,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07187659293413162},{"word":"thirty","start":719.02,"end":719.34,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.09581121802330016},{"word":"days","start":719.34,"end":719.74005,"confidence":0.9980469,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.02582075446844101},{"word":"notice","start":719.74005,"end":720.24005,"confidence":0.9655762,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":0.06493465602397919},{"word":"but","start":720.755,"end":721.075,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03855472058057785},{"word":"if","start":721.075,"end":721.315,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02888166904449463},{"word":"you","start":721.315,"end":721.475,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.044810593128204346},{"word":"don't","start":721.475,"end":721.715,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07207240909337997},{"word":"want","start":721.715,"end":721.955,"confidence":0.9902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1413523405790329},{"word":"it","start":721.955,"end":722.115,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1224515065550804},{"word":"to","start":722.115,"end":722.275,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1250125765800476},{"word":"cancel","start":722.275,"end":722.755,"confidence":0.9941406,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.21548613905906677},{"word":"today","start":722.755,"end":723.255,"confidence":0.99853516,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.06451929360628128},{"word":"you","start":723.635,"end":723.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06655338406562805},{"word":"would","start":723.875,"end":724.035,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0031196922063827515},{"word":"like","start":724.035,"end":724.275,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.014861822128295898},{"word":"to","start":724.275,"end":724.515,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026362568140029907},{"word":"utilize","start":724.515,"end":725.015,"confidence":1.0,"punctuated_word":"utilize","sentiment":"neutral","sentiment_score":0.01889127492904663},{"word":"your","start":725.475,"end":725.975,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07504025846719742},{"word":"thirty","start":726.115,"end":726.435,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.08343209326267242},{"word":"days","start":726.435,"end":726.835,"confidence":0.9980469,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.004271984100341797},{"word":"notice","start":726.835,"end":727.335,"confidence":0.9970703,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":0.08497583866119385},{"word":"with","start":727.555,"end":727.795,"confidence":0.99316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06528995931148529},{"word":"the","start":727.795,"end":728.035,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048526644706726074},{"word":"invoice","start":728.035,"end":728.535,"confidence":0.8520508,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":0.009182028472423552},{"word":"we","start":728.915,"end":729.15497,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03921128064393997},{"word":"don't","start":729.15497,"end":729.475,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.016264980658888817},{"word":"need","start":729.475,"end":729.795,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03092353045940399},{"word":"to","start":729.795,"end":730.115,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06355267763137817},{"word":"process","start":730.115,"end":730.615,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.09173477441072464},{"word":"your","start":731.235,"end":731.735,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13105756044387817},{"word":"last","start":731.795,"end":732.295,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.14106181263923645},{"word":"invoice","start":732.355,"end":732.855,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.16569232940673828},{"word":"today","start":732.995,"end":733.495,"confidence":0.98950195,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.02847125381231308},{"word":"we","start":733.99,"end":734.15,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.09947026520967484},{"word":"can","start":734.15,"end":734.31,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13917887210845947},{"word":"do","start":734.31,"end":734.63,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1082104593515396},{"word":"it","start":734.63,"end":734.87,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.14175423979759216},{"word":"with","start":734.87,"end":735.11005,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16993464529514313},{"word":"the","start":735.11005,"end":735.35004,"confidence":0.78222656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18516835570335388},{"word":"normal","start":735.35004,"end":735.75,"confidence":1.0,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":0.2088302969932556},{"word":"way","start":735.75,"end":735.99,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.2046731114387512},{"word":"that","start":735.99,"end":736.23004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11497873067855836},{"word":"we're","start":736.23004,"end":736.47003,"confidence":0.9746094,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04812135547399521},{"word":"processing","start":736.47003,"end":736.97003,"confidence":1.0,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.021657198667526245},{"word":"on","start":737.03,"end":737.35004,"confidence":0.9291992,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026229023933410645},{"word":"august","start":737.35004,"end":737.85004,"confidence":0.9152832,"punctuated_word":"August,","sentiment":"neutral","sentiment_score":0.054121311753988266},{"word":"and","start":738.07,"end":738.31,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04017380625009537},{"word":"we","start":738.31,"end":738.47003,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.012712299823760986},{"word":"can","start":738.47003,"end":738.71,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0022578388452529907},{"word":"cancel","start":738.71,"end":739.11005,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1907183825969696},{"word":"it","start":739.11005,"end":739.35004,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1095072105526924},{"word":"on","start":739.35004,"end":739.59,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04846496880054474},{"word":"august","start":739.59,"end":740.28,"confidence":0.9996745,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.027025185525417328},{"word":"22","start":740.28,"end":740.97003,"confidence":0.9996745,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":-0.021458525210618973},{"word":"i","start":760.66,"end":760.98,"confidence":0.55908203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015858639031648636},{"word":"said","start":760.98,"end":761.3,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.01771640032529831},{"word":"august","start":761.3,"end":761.9,"confidence":0.9015706,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.007974378764629364},{"word":"22","start":761.9,"end":762.5,"confidence":0.9015706,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":-0.0025796666741371155},{"word":"so","start":762.5,"end":762.74,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.022526655346155167},{"word":"we","start":762.74,"end":762.9,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0050154924392700195},{"word":"can","start":762.9,"end":763.4,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0022475868463516235},{"word":"end","start":763.7,"end":763.94,"confidence":0.5683594,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.005069158971309662},{"word":"your","start":763.94,"end":764.18,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0013193264603614807},{"word":"bill","start":764.18,"end":764.68,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.003121431916952133},{"word":"till","start":764.74,"end":765.06,"confidence":0.99902344,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.00786137580871582},{"word":"august","start":765.06,"end":765.57996,"confidence":0.9946289,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.007235463708639145},{"word":"22","start":765.57996,"end":766.1,"confidence":0.9946289,"punctuated_word":"22.","sentiment":"neutral","sentiment_score":0.01612088829278946},{"word":"so","start":766.1,"end":766.42,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10516448318958282},{"word":"your","start":766.42,"end":766.74,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15742482244968414},{"word":"invoice","start":766.74,"end":767.24,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.1184791773557663},{"word":"will","start":767.7,"end":767.94,"confidence":0.9863281,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1402193158864975},{"word":"just","start":767.94,"end":768.18,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11695428192615508},{"word":"cover","start":768.18,"end":768.68,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.09896696358919144},{"word":"august","start":769.14,"end":769.9,"confidence":0.9977539,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.09302794933319092},{"word":"'22","start":769.9,"end":770.66003,"confidence":0.9977539,"punctuated_word":"'22.","sentiment":"neutral","sentiment_score":0.0966947302222252},{"word":"we","start":770.66,"end":770.82,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.20309263467788696},{"word":"will","start":770.82,"end":770.98,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1381887644529343},{"word":"not","start":770.98,"end":771.3,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.104869082570076},{"word":"charge","start":771.3,"end":771.7,"confidence":1.0,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.07829709351062775},{"word":"you","start":771.7,"end":771.94,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09651733189821245},{"word":"until","start":771.94,"end":772.34,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.10995334386825562},{"word":"the","start":772.34,"end":772.5,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12706467509269714},{"word":"end","start":772.5,"end":772.74,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.1082741841673851},{"word":"of","start":772.74,"end":772.9,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10353963822126389},{"word":"the","start":772.9,"end":773.06,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1057811677455902},{"word":"month","start":773.06,"end":773.38,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.10764266550540924},{"word":"of","start":773.38,"end":773.62,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17389175295829773},{"word":"august","start":773.62,"end":774.12,"confidence":0.99902344,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":0.15596994757652283},{"word":"that's","start":774.76495,"end":774.925,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6434568762779236},{"word":"the","start":774.925,"end":775.08496,"confidence":0.9980469,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.6750108599662781},{"word":"good","start":775.08496,"end":775.32495,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6781160235404968},{"word":"thing","start":775.32495,"end":775.64496,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.7024553418159485},{"word":"having","start":775.64496,"end":776.14496,"confidence":0.42382812,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.6709960699081421},{"word":"providing","start":776.44495,"end":776.94495,"confidence":1.0,"punctuated_word":"providing","sentiment":"positive","sentiment_score":0.6588844060897827},{"word":"a","start":777.08496,"end":777.32495,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6519773006439209},{"word":"notice","start":777.32495,"end":777.82495,"confidence":0.72558594,"punctuated_word":"notice,","sentiment":"positive","sentiment_score":0.566821813583374},{"word":"thirty","start":777.96497,"end":778.285,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"positive","sentiment_score":0.5046590566635132},{"word":"days","start":778.285,"end":778.685,"confidence":0.99902344,"punctuated_word":"days","sentiment":"positive","sentiment_score":0.4287591576576233},{"word":"notice","start":778.685,"end":779.185,"confidence":0.98828125,"punctuated_word":"notice.","sentiment":"positive","sentiment_score":0.39785268902778625},{"word":"yeah","start":784.045,"end":784.545,"confidence":0.967041,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03130288049578667},{"word":"mhmm","start":785.805,"end":786.305,"confidence":0.95751953,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.021058660000562668},{"word":"let","start":787.26996,"end":787.51,"confidence":0.9980469,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02109530009329319},{"word":"me","start":787.51,"end":787.75,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0341968908905983},{"word":"calculate","start":787.75,"end":788.25,"confidence":0.9970703,"punctuated_word":"calculate","sentiment":"neutral","sentiment_score":0.02406377904117107},{"word":"it","start":788.31,"end":788.55,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.035414669662714005},{"word":"for","start":788.55,"end":788.70996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.033628739416599274},{"word":"you","start":788.70996,"end":788.95,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.01944546028971672},{"word":"okay","start":788.95,"end":789.19,"confidence":0.9506836,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.023005709052085876},{"word":"and","start":789.19,"end":789.43,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.029858240857720375},{"word":"then","start":789.43,"end":789.75,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03913212567567825},{"word":"to","start":789.75,"end":789.91,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03324656933546066},{"word":"set","start":789.91,"end":790.14996,"confidence":1.0,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.06217388808727264},{"word":"your","start":790.14996,"end":790.39,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06273654848337173},{"word":"proper","start":790.39,"end":790.79,"confidence":0.99902344,"punctuated_word":"proper","sentiment":"neutral","sentiment_score":0.07486556470394135},{"word":"expectation","start":790.79,"end":791.29,"confidence":0.9921875,"punctuated_word":"expectation,","sentiment":"neutral","sentiment_score":0.05542311072349548},{"word":"you","start":792.07,"end":792.31,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059349216520786285},{"word":"will","start":792.31,"end":792.55,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.060822293162345886},{"word":"be","start":792.55,"end":792.70996,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06739983707666397},{"word":"receiving","start":792.70996,"end":793.19,"confidence":1.0,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.05082899332046509},{"word":"this","start":793.19,"end":793.35,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0552411824464798},{"word":"on","start":793.35,"end":793.58997,"confidence":0.78027344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.039523422718048096},{"word":"august","start":793.58997,"end":793.99,"confidence":0.92749023,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.0358833372592926},{"word":"1","start":793.99,"end":794.39,"confidence":0.92749023,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.025471294298768044},{"word":"okay","start":794.39,"end":794.70996,"confidence":0.98535156,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0003797300159931183},{"word":"not","start":794.70996,"end":795.02997,"confidence":1.0,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1771996170282364},{"word":"today","start":795.02997,"end":795.52997,"confidence":0.86450195,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.26746901869773865},{"word":"since","start":795.58997,"end":795.99,"confidence":0.9980469,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.2980659008026123},{"word":"you","start":795.99,"end":796.31,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3298710882663727},{"word":"wanting","start":796.31,"end":796.63,"confidence":0.8691406,"punctuated_word":"wanting","sentiment":"neutral","sentiment_score":-0.30058449506759644},{"word":"to","start":796.63,"end":796.79,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.33258184790611267},{"word":"cancel","start":796.79,"end":797.26996,"confidence":0.93115234,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.4145081639289856},{"word":"it","start":797.26996,"end":797.43,"confidence":0.8173828,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.34951791167259216},{"word":"on","start":797.43,"end":797.75,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3609532117843628},{"word":"august","start":797.75,"end":798.27,"confidence":0.9980469,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.30810117721557617},{"word":"22","start":798.27,"end":798.79004,"confidence":0.9980469,"punctuated_word":"22","sentiment":"neutral","sentiment_score":-0.27573299407958984},{"word":"to","start":798.79,"end":798.95,"confidence":0.9267578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30134841799736023},{"word":"utilize","start":798.95,"end":799.43,"confidence":0.99902344,"punctuated_word":"utilize","sentiment":"neutral","sentiment_score":-0.22949253022670743},{"word":"your","start":799.43,"end":799.67,"confidence":0.99121094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.29594582319259644},{"word":"thirty","start":799.67,"end":799.99,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.19723230600357056},{"word":"days","start":799.99,"end":800.23,"confidence":0.98291016,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.24698029458522797},{"word":"notice","start":800.23,"end":800.73,"confidence":0.97924805,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.2138924300670624},{"word":"one","start":801.195,"end":801.35504,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.09506187587976456},{"word":"moment","start":801.35504,"end":801.85504,"confidence":0.95825195,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.04821213707327843},{"word":"just","start":801.91504,"end":802.395,"confidence":0.8935547,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.015196401625871658},{"word":"be","start":802.395,"end":802.555,"confidence":0.98095703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02016173116862774},{"word":"on","start":802.555,"end":802.715,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.010470028966665268},{"word":"the","start":802.715,"end":802.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02732122875750065},{"word":"line","start":802.875,"end":803.375,"confidence":0.9785156,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.023818019777536392},{"word":"let","start":803.435,"end":803.59503,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.023570481687784195},{"word":"me","start":803.59503,"end":803.755,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.035441167652606964},{"word":"just","start":803.755,"end":804.075,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03173452615737915},{"word":"put","start":804.075,"end":804.315,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.019477400928735733},{"word":"your","start":804.315,"end":804.555,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02155933901667595},{"word":"billing","start":804.555,"end":804.955,"confidence":1.0,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.022073589265346527},{"word":"period","start":804.955,"end":805.455,"confidence":0.7492676,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":0.011950111016631126},{"word":"the","start":805.515,"end":805.755,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014363929629325868},{"word":"twenty","start":805.755,"end":806.075,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.014480013400316238},{"word":"second","start":806.075,"end":806.47504,"confidence":0.99560547,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.008435346186161041},{"word":"okay","start":806.47504,"end":806.97504,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.011512908153235912},{"word":"i'll","start":807.91504,"end":808.23505,"confidence":0.8366699,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01999899186193943},{"word":"get","start":808.23505,"end":808.47504,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01843786984682083},{"word":"back","start":808.47504,"end":808.635,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.018881581723690033},{"word":"to","start":808.635,"end":808.79504,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01964392140507698},{"word":"you","start":808.79504,"end":809.29504,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.02687435038387775},{"word":"thank","start":810.555,"end":810.875,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3131812810897827},{"word":"you","start":810.875,"end":811.375,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19114495813846588},{"word":"okay","start":850.38,"end":850.78,"confidence":0.7495117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12613506615161896},{"word":"thank","start":850.78,"end":850.94,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.37905076146125793},{"word":"you","start":850.94,"end":851.18,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3911647200584411},{"word":"so","start":851.18,"end":851.34,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.3877687454223633},{"word":"much","start":851.34,"end":851.66003,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4267633259296417},{"word":"for","start":851.66003,"end":851.9,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4847010374069214},{"word":"patiently","start":851.9,"end":852.38,"confidence":1.0,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.4480863213539123},{"word":"waiting","start":852.38,"end":852.78,"confidence":1.0,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.590724527835846},{"word":"on","start":852.78,"end":852.94,"confidence":0.99902344,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5051922798156738},{"word":"the","start":852.94,"end":853.02,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.436098575592041},{"word":"line","start":853.02,"end":853.52,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.4391298592090606},{"word":"so","start":854.06,"end":854.56,"confidence":0.8186035,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.209839791059494},{"word":"technically","start":854.78,"end":855.28,"confidence":0.98217773,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.17142491042613983},{"word":"your","start":855.66003,"end":856.14,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18257640302181244},{"word":"invoice","start":856.14,"end":856.64,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.17872615158557892},{"word":"will","start":856.7,"end":856.94,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14285364747047424},{"word":"be","start":856.94,"end":857.26,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1591406762599945},{"word":"$49.64","start":857.26,"end":859.445,"confidence":0.97320557,"punctuated_word":"$49.64.","sentiment":"neutral","sentiment_score":0.14790722727775574},{"word":"that's","start":859.66504,"end":860.16504,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08885111659765244},{"word":"covering","start":860.54504,"end":861.04504,"confidence":0.99609375,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":0.07557250559329987},{"word":"august","start":861.42505,"end":862.35504,"confidence":0.996875,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.09350010752677916},{"word":"'22","start":862.35504,"end":863.28503,"confidence":0.996875,"punctuated_word":"'22.","sentiment":"neutral","sentiment_score":0.11016273498535156},{"word":"i've","start":863.505,"end":863.74506,"confidence":0.873291,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.04797617346048355},{"word":"already","start":863.74506,"end":864.22504,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.05677521228790283},{"word":"sent","start":864.22504,"end":864.465,"confidence":0.23278809,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.051828451454639435},{"word":"your","start":864.465,"end":864.78503,"confidence":0.93847656,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03929013013839722},{"word":"billing","start":864.78503,"end":865.185,"confidence":0.9980469,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.03622300922870636},{"word":"end","start":865.185,"end":865.42505,"confidence":0.80566406,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.018233824521303177},{"word":"date","start":865.42505,"end":865.825,"confidence":0.90966797,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":0.05260144919157028},{"word":"the","start":865.825,"end":865.98505,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06585332006216049},{"word":"twenty","start":865.98505,"end":866.465,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.05842604488134384},{"word":"second","start":866.465,"end":866.945,"confidence":1.0,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.0903782993555069},{"word":"of","start":866.945,"end":867.42505,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06815967708826065},{"word":"next","start":867.42505,"end":867.825,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0661591961979866},{"word":"month","start":867.825,"end":868.325,"confidence":0.9975586,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.05913875252008438},{"word":"alright","start":868.465,"end":868.965,"confidence":0.95410156,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.08201806992292404},{"word":"august","start":869.265,"end":869.74506,"confidence":0.99902344,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.08289636671543121},{"word":"first","start":869.74506,"end":870.065,"confidence":0.9741211,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.14139056205749512},{"word":"you","start":870.065,"end":870.22504,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17302921414375305},{"word":"will","start":870.22504,"end":870.465,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1909498870372772},{"word":"receive","start":870.465,"end":870.86505,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.2503267526626587},{"word":"your","start":870.86505,"end":871.10504,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19374743103981015},{"word":"invoice","start":871.10504,"end":871.60504,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.13937829434871674},{"word":"with","start":871.66504,"end":871.905,"confidence":0.6538086,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1853879690170288},{"word":"this","start":871.905,"end":872.405,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.17059515416622162},{"word":"period","start":872.54504,"end":873.04504,"confidence":0.98999023,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":0.18021583557128903},{"word":"it","start":873.75,"end":873.91003,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.1961512714624405},{"word":"will","start":873.91003,"end":874.39,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17685893177986145},{"word":"be","start":874.39,"end":874.55,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2076783776283264},{"word":"automatically","start":874.55,"end":875.05,"confidence":0.98291016,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.18947117030620575},{"word":"or","start":875.43,"end":875.93,"confidence":0.84472656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.152714803814888},{"word":"directly","start":875.99,"end":876.49,"confidence":0.99609375,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.1494130641222},{"word":"be","start":876.55,"end":876.79004,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18021981418132785},{"word":"processed","start":876.79004,"end":877.29004,"confidence":0.9951172,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":0.15869171917438507},{"word":"between","start":877.35004,"end":877.75,"confidence":1.0,"punctuated_word":"between","sentiment":"neutral","sentiment_score":0.1696838736534119},{"word":"the","start":877.75,"end":877.91003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15798527002334595},{"word":"fifth","start":877.91003,"end":878.15,"confidence":0.9951172,"punctuated_word":"fifth","sentiment":"neutral","sentiment_score":0.153852179646492},{"word":"till","start":878.15,"end":878.39,"confidence":0.9770508,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.14211566746234894},{"word":"the","start":878.39,"end":878.63,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15844757854938507},{"word":"tenth","start":878.63,"end":878.87,"confidence":0.923584,"punctuated_word":"tenth,","sentiment":"neutral","sentiment_score":0.16127045452594757},{"word":"the","start":878.87,"end":879.03,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15702611207962036},{"word":"latest","start":879.03,"end":879.51,"confidence":0.9970703,"punctuated_word":"latest","sentiment":"neutral","sentiment_score":0.1308746486902237},{"word":"'11","start":879.51,"end":880.01,"confidence":0.7314453,"punctuated_word":"'11.","sentiment":"neutral","sentiment_score":0.1178421825170517},{"word":"and","start":880.39,"end":880.63,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10836318880319595},{"word":"then","start":880.63,"end":881.13,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0983084887266159},{"word":"as","start":881.67,"end":881.99,"confidence":0.6171875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08643399924039841},{"word":"long","start":881.99,"end":882.23,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.06747934222221375},{"word":"as","start":882.23,"end":882.71,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09838566184043884},{"word":"your","start":882.71,"end":883.03,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08129726350307465},{"word":"balance","start":883.03,"end":883.51,"confidence":0.99902344,"punctuated_word":"balance","sentiment":"neutral","sentiment_score":0.0390520915389061},{"word":"is","start":883.51,"end":883.75,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09235551208257677},{"word":"zero","start":883.75,"end":884.25,"confidence":0.99853516,"punctuated_word":"zero,","sentiment":"neutral","sentiment_score":0.08844815194606781},{"word":"it","start":884.79004,"end":884.95,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1047392413020134},{"word":"will","start":884.95,"end":885.45,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08563089370727539},{"word":"be","start":886.87,"end":887.11,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1214505061507225},{"word":"canceled","start":887.11,"end":887.61,"confidence":0.8208008,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":0.08632092922925949},{"word":"and","start":887.83,"end":888.315,"confidence":0.98535156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.12492752075195312},{"word":"once","start":888.395,"end":888.635,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.09932348132133484},{"word":"the","start":888.635,"end":888.795,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09614062309265135},{"word":"cancellation","start":888.795,"end":889.295,"confidence":0.9404297,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.08279547095298767},{"word":"has","start":889.435,"end":889.755,"confidence":0.98828125,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.09905090928077698},{"word":"been","start":889.755,"end":889.995,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.14778614044189453},{"word":"completed","start":889.995,"end":890.495,"confidence":0.99609375,"punctuated_word":"completed,","sentiment":"neutral","sentiment_score":0.15387803316116333},{"word":"you","start":891.355,"end":891.59503,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1189628690481186},{"word":"will","start":891.59503,"end":891.835,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13701438903808594},{"word":"receive","start":891.835,"end":892.315,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.15053771436214447},{"word":"a","start":892.315,"end":892.555,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14330679178237915},{"word":"email","start":892.555,"end":893.035,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.14089885354042053},{"word":"confirmation","start":893.035,"end":893.535,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.10918252915143968},{"word":"that","start":893.995,"end":894.315,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12917351722717285},{"word":"your","start":894.315,"end":894.635,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08179961144924164},{"word":"services","start":894.635,"end":895.135,"confidence":0.8989258,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.07955349236726761},{"word":"has","start":895.195,"end":895.435,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.13435041904449463},{"word":"been","start":895.435,"end":895.755,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.1592320054769516},{"word":"canceled","start":895.755,"end":896.255,"confidence":0.9448242,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":0.08847977221012115},{"word":"so","start":896.795,"end":897.115,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07165274024009705},{"word":"let","start":897.115,"end":897.355,"confidence":0.9970703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.06245426461100578},{"word":"me","start":897.355,"end":897.59503,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.06837356835603714},{"word":"check","start":897.59503,"end":898.075,"confidence":0.9951172,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.07170895487070084},{"word":"the","start":898.075,"end":898.315,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06363704800605774},{"word":"email","start":898.315,"end":898.815,"confidence":0.9975586,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.04890473932027817},{"word":"you","start":899.835,"end":900.075,"confidence":0.79003906,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.030509039759635925},{"word":"still","start":900.075,"end":900.395,"confidence":0.99609375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03813321515917778},{"word":"have","start":900.395,"end":900.635,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03820937126874924},{"word":"this","start":900.635,"end":900.955,"confidence":0.9592285,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.02489253133535385},{"word":"right","start":900.955,"end":901.275,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.029617950320243835},{"word":"it's","start":901.275,"end":901.515,"confidence":0.9970703,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.021457791328430176},{"word":"still","start":901.515,"end":901.675,"confidence":0.4345703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.03124351054430008},{"word":"active","start":901.675,"end":902.155,"confidence":0.8857422,"punctuated_word":"active,","sentiment":"neutral","sentiment_score":0.04017930850386619},{"word":"the","start":902.155,"end":902.315,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025976525619626045},{"word":"one","start":902.315,"end":902.475,"confidence":0.98535156,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.033644601702690125},{"word":"you","start":902.475,"end":902.715,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02956896461546421},{"word":"provided","start":902.715,"end":903.215,"confidence":0.98291016,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.03810982406139374},{"word":"to","start":903.275,"end":903.435,"confidence":0.90283203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03610958158969879},{"word":"your","start":903.435,"end":903.9,"confidence":0.9316406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02725159004330635},{"word":"record","start":903.98004,"end":904.48004,"confidence":0.7331543,"punctuated_word":"record,","sentiment":"neutral","sentiment_score":0.02599184587597847},{"word":"p","start":904.86005,"end":905.10004,"confidence":0.96875,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.01988503709435463},{"word":"dot","start":905.10004,"end":905.60004,"confidence":0.9941406,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.016922039911150932},{"word":"upay","start":906.06,"end":906.56,"confidence":0.53641766,"punctuated_word":"upay,","sentiment":"neutral","sentiment_score":0.0057352883741259575},{"word":"your","start":906.86005,"end":907.36005,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.002193491905927658},{"word":"first","start":907.42004,"end":907.74005,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.10700032860040665},{"word":"name","start":907.74005,"end":908.06,"confidence":0.73791504,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.14074978232383728},{"word":"i'm","start":908.06,"end":908.46,"confidence":0.9025879,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1782025694847107},{"word":"i'm","start":908.46,"end":908.7,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13034209609031677},{"word":"so","start":908.7,"end":909.02,"confidence":0.9892578,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17569802701473236},{"word":"sorry","start":909.02,"end":909.34,"confidence":0.99902344,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.18071767687797544},{"word":"if","start":909.34,"end":909.5,"confidence":0.9902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.19495901465415957},{"word":"i","start":909.5,"end":909.58,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1912892758846283},{"word":"pronounce","start":909.58,"end":910.06,"confidence":0.78808594,"punctuated_word":"pronounce","sentiment":"neutral","sentiment_score":-0.1876949667930603},{"word":"your","start":910.06,"end":910.30005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.227409690618515},{"word":"first","start":910.30005,"end":910.54004,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.20489154756069183},{"word":"name","start":910.54004,"end":910.86005,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.20876143872737885},{"word":"incorrect","start":910.86005,"end":911.36005,"confidence":0.9309082,"punctuated_word":"incorrect,","sentiment":"neutral","sentiment_score":-0.16171103715896606},{"word":"@gmail.com","start":911.82,"end":913.2,"confidence":0.99541014,"punctuated_word":"@gmail.com.","sentiment":"neutral","sentiment_score":-0.1384088546037674},{"word":"is","start":913.9,"end":914.06,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04838176816701889},{"word":"that","start":914.06,"end":914.30005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03870240971446037},{"word":"right","start":914.30005,"end":914.78,"confidence":0.97802734,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.05364520847797394},{"word":"it's","start":914.78,"end":915.02,"confidence":0.857666,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.027999624609947205},{"word":"still","start":915.02,"end":915.26,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.00025365129113197327},{"word":"an","start":915.26,"end":915.34,"confidence":0.99316406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02173120155930519},{"word":"active","start":915.34,"end":915.82,"confidence":1.0,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.012972518801689148},{"word":"one","start":915.82,"end":916.275,"confidence":0.9909668,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.029335103929042816},{"word":"oh","start":918.195,"end":918.275,"confidence":0.7548828,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04135168343782425},{"word":"okay","start":918.275,"end":918.67505,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08857716619968414},{"word":"perfect","start":918.67505,"end":919.17505,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2104167640209198},{"word":"so","start":919.23505,"end":919.47504,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16466334462165833},{"word":"everything","start":919.47504,"end":919.79504,"confidence":0.99902344,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.2621729373931885},{"word":"has","start":919.79504,"end":920.03503,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.22501298785209656},{"word":"been","start":920.03503,"end":920.275,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.280177503824234},{"word":"set","start":920.275,"end":920.775,"confidence":0.99560547,"punctuated_word":"set.","sentiment":"neutral","sentiment_score":0.29821330308914185},{"word":"we","start":920.995,"end":921.155,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.2146175652742386},{"word":"will","start":921.155,"end":921.655,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.2290639877319336},{"word":"go","start":921.875,"end":922.195,"confidence":0.7270508,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.27083882689476013},{"word":"ahead","start":922.195,"end":922.59503,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.28128549456596375},{"word":"and","start":922.59503,"end":923.09503,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22305548191070557},{"word":"process","start":923.155,"end":923.655,"confidence":0.99316406,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.2089051753282547},{"word":"this","start":923.715,"end":924.195,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.25090062618255615},{"word":"accordingly","start":924.195,"end":924.695,"confidence":0.9255371,"punctuated_word":"accordingly,","sentiment":"neutral","sentiment_score":0.2569032907485962},{"word":"and","start":925.315,"end":925.55505,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.25015372037887573},{"word":"it","start":925.55505,"end":925.79504,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2583462595939636},{"word":"will","start":925.79504,"end":926.03503,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.23154175281524655},{"word":"be","start":926.03503,"end":926.195,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2618410885334015},{"word":"notated","start":926.195,"end":926.695,"confidence":0.9951172,"punctuated_word":"notated","sentiment":"neutral","sentiment_score":0.19936667382717133},{"word":"on","start":926.835,"end":926.995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.18795420229434967},{"word":"my","start":926.995,"end":927.23505,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1906072199344635},{"word":"end","start":927.23505,"end":927.635,"confidence":1.0,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.1844135075807571},{"word":"anything","start":927.635,"end":928.11505,"confidence":1.0,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.17607936263084412},{"word":"else","start":928.11505,"end":928.435,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.16283771395683289},{"word":"that","start":928.435,"end":928.59503,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11516334116458891},{"word":"i","start":928.59503,"end":928.755,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10116568207740784},{"word":"may","start":928.755,"end":928.91504,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.13522407412528992},{"word":"help","start":928.91504,"end":929.155,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12804214656352997},{"word":"you","start":929.155,"end":929.655,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.09248649328947069},{"word":"you're","start":931.36,"end":931.68,"confidence":0.9838867,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2735294997692108},{"word":"welcome","start":931.68,"end":932.18,"confidence":0.9885254,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.40920019149780273},{"word":"and","start":932.4,"end":932.64,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2876206934452057},{"word":"if","start":932.64,"end":932.8,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.24260996282100675},{"word":"you","start":932.8,"end":932.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21944591403007507},{"word":"change","start":932.96,"end":933.2,"confidence":0.9716797,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.18452046811580655},{"word":"your","start":933.2,"end":933.44,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1435788869857788},{"word":"mind","start":933.44,"end":933.76,"confidence":0.98657227,"punctuated_word":"mind,","sentiment":"neutral","sentiment_score":0.1611783504486084},{"word":"just","start":933.76,"end":933.92,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1898927539587021},{"word":"give","start":933.92,"end":934.08,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.15178650617599487},{"word":"us","start":934.08,"end":934.32,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.16593307256698608},{"word":"a","start":934.32,"end":934.4,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1827082335948944},{"word":"call","start":934.4,"end":934.72,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.16019338369369507},{"word":"before","start":934.72,"end":935.04,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.17062899470329285},{"word":"the","start":935.04,"end":935.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14345446228981018},{"word":"twenty","start":935.28,"end":935.68,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.14621183276176453},{"word":"second","start":935.68,"end":936.08,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.10939954221248628},{"word":"okay","start":936.08,"end":936.58,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.09494643658399582},{"word":"alright","start":938.16,"end":938.56,"confidence":0.98339844,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.5247218608856201},{"word":"thank","start":938.56,"end":938.8,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.794386088848114},{"word":"you","start":938.8,"end":939.12,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7720835208892822},{"word":"you","start":939.12,"end":939.28,"confidence":0.9838867,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.7962999939918518},{"word":"do","start":939.28,"end":939.44,"confidence":0.98828125,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.8371065855026245},{"word":"have","start":939.44,"end":939.68,"confidence":0.99902344,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7957574725151062},{"word":"a","start":939.68,"end":939.76,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8058208227157593},{"word":"great","start":939.76,"end":940.0,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8955980539321899},{"word":"day","start":940.0,"end":940.16,"confidence":0.88378906,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.8278107643127441},{"word":"and","start":940.16,"end":940.32,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8425552845001221},{"word":"be","start":940.32,"end":940.48,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.8210918307304382},{"word":"safe","start":940.48,"end":940.8,"confidence":1.0,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.8005762100219727},{"word":"always","start":940.8,"end":941.2,"confidence":0.9736328,"punctuated_word":"always.","sentiment":"positive","sentiment_score":0.8191636800765991},{"word":"we","start":941.2,"end":941.44,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.7997884750366211},{"word":"appreciate","start":941.44,"end":941.84,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.7964367270469666},{"word":"the","start":941.84,"end":942.0,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.8714991211891174},{"word":"time","start":942.0,"end":942.24,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.8782543540000916},{"word":"you","start":942.24,"end":942.4,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8330627083778381},{"word":"spent","start":942.4,"end":942.72,"confidence":0.97509766,"punctuated_word":"spent","sentiment":"positive","sentiment_score":0.8199397921562195},{"word":"with","start":942.72,"end":943.04,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.8924984335899353},{"word":"airtel","start":943.04,"end":943.54,"confidence":0.99731445,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.7815960645675659},{"word":"thank","start":947.23694,"end":947.55695,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6815892457962036},{"word":"you","start":947.55695,"end":947.87695,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6775781512260437},{"word":"bye","start":947.87695,"end":948.11694,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2535001337528229},{"word":"bye","start":948.11694,"end":948.61694,"confidence":1.0,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.4559198319911957},{"word":"cheers","start":948.91693,"end":949.39197,"confidence":0.99039716,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":-0.08980756998062134}],"paragraphs":{"transcript":"\nHello? Hi. Good morning. This is Airtel accounts. Am I speaking to Nupri Povosan?\n\nHi. How are you today? That's great to hear. We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services. Okay.\n\nAnd, what is the reason you would like to cancel your services for proper documentation? Oh, I'm so sorry to hear about that. But if I'm I will bring this concern if you're not able to get the response. But as much as we do, every service concern should be attended, and it's being resolved. So I'm just wondering which email you sent your concern or asking a support.\n\nTo which email? Support at airtel, something like that? Yeah. I'll check this after this call because it might we we we might not receive it because if we receive it, they will reach out to you definitely. And would you mind verifying your date of birth?\n\nYour birthday, please? Okay. That's perfect. Thank you. And since you mentioned you had a service issue, I do acknowledge that because we previous month, we had, like, the GeoIP issue.\n\nBut do you have, like, the issue currently having a slow speed? Because if yes, I can go ahead and definitely transfer you to our technical support to check this out for you and investigate because your services is still up and running. So, definitely, this could be resolved if if it was attended in a timely manner. So you don't need to cancel your services or whatsoever. Yeah.\n\nI understand that. Or, technically, our cancellation process should be done over the phone like this. The reason why when the day that we received your notification, we reach we tried to call you. So good thing that you answered your phone call. So, technically, I wanted to explain to you as well, our cancellation process should be done over the over the phone providing thirty days notice.\n\nSo your notice will be discounted today. So it means to say, you still need to pay from July 22 until the twenty second. So it means to say you will be needing to settle August to the twenty second to cover your thirty days notice if you would like to proceed with your cancellation today. Because if you wanted to cancel it today, you should be calling us June 22, something like that. But on my end, I don't want to lose you if that's the reason why you would like to cancel it.\n\nIf you would like, we can go ahead and upgrade your service. And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that. That way, you don't need to switch to Yeah. Definitely. Definitely.\n\nAs I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out. As you can see, you you received, like, a missed call from us. Right? So we tried to talk to you. So let me see what I can do in reference to your request.\n\nI would love to help you today since I got you on the line. So would you like to get a discount, or would you like to upgrade it? Get a discount with your current plan, or would you like to upgrade and get a discount? Like, let me just explain. I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount?\n\nIt's your option. Just let me know. So in in one month. So well, no. I'm confused what you want to do.\n\nPlease elaborate. So today, you would like to cancel your service? Alright. So if you would like to cancel your service today, you still need to pay the invoice covering thirty days because you have to cover the thirty days notice. You haven't provided a thirty days notice.\n\nOkay. Sure. Would you mind staying the line? In that way, I can one moment. I do believe you you are on a automatic payment.\n\nRight? Okay. So here's what I'm going to do. I respect your decision. Are you sure we can just extend three months discounted period?\n\nAnd then you you are sure? Okay. I respect that. I respect that. At least we tried.\n\nOkay? And we don't want to lose on our end, but, yeah, that's had reality. I believe we have not received the one you sent. But, anyway, I'll go ahead and prepare the invoice covering the thirty days notice. Okay?\n\nThat's August '27 twenty second. Today is the twenty second. That's thirty days from today. And then I will just process it using the payment method nominated payment method you have on record. Is that okay?\n\nI will process the last invoice using your nominated payment bank account. Yeah. We can. Yeah. That's what I'm trying to say.\n\nI'm trying to tell you if you agreed, authorized to process the payment today, your last invoice that I will prepare, in that way, I could arrange the cancellation to our tech team because you are wanting to cancel it today. Right? Yeah. Because to cover thirty days notice. If you wanted to, cancel your service today, July 22, you have you should call us June 22.\n\nK? You got it? So you're calling us today. So this will be the start of your thirty days notice. The reason why we have to cover that thirty days from August '22 because, also, we're praying ahead of time to the network, super network.\n\nSo today is your official notification. That's also the official notification that we do to the network because this is the day that we talk to you and confirm. Because we cannot just process a cancellation if it's via email because for security measure, and that's the policy in Australia, we really need to talk to customer and verify some details just to make sure we're dealing with the account holder. Yeah. The yeah.\n\nThe monthly invoice covering July first to thirty first. So this has been paid. Yeah. It has been paid. However, your provide you have to provide thirty days notice.\n\nThis is not covered the thirty days notice. This is the recurring invoice. Okay. It's your discretion. If you you mentioned earlier you would like to stop it right now.\n\nBut if you would like to use the service until the twenty second, that would be fine. As long as we are talking right now, we set this up. You provided thirty days notice. Is is that you would like to do? Okay.\n\nSure. So yeah. So if you would like to use your service until the August 22, we will not process your invoice today. We will just process in a normal processing time that we're having every month, which is between the fifty that till the tenth, the latest the eleventh, since you're wanting to use it until the twenty second. So it should be paid before the August 22, and then we will cancel it that day.\n\nLet me check the day. Okay? It just so happened we need to process it today because you mentioned you want it today. But if you don't want it to cancel today, we can just delete until the twenty second. I need to process the last invoice today if you would like to cancel it today.\n\nIn that way, we can cover the thirty days notice. But if you don't want it to cancel today, you would like to utilize your thirty days notice with the invoice. We don't need to process your last invoice today. We can do it with the normal way that we're processing on August, and we can cancel it on August 22. I said August 22, so we can end your bill till August 22.\n\nSo your invoice will just cover August '22. We will not charge you until the end of the month of August. That's the good thing having providing a notice, thirty days notice. Yeah. Mhmm.\n\nLet me calculate it for you. Okay? And then to set your proper expectation, you will be receiving this on August 1. Okay? Not today.\n\nSince you wanting to cancel it on August 22 to utilize your thirty days notice. One moment. Just be on the line. Let me just put your billing period, the twenty second. Okay?\n\nI'll get back to you. Thank you. Okay. Thank you so much for patiently waiting on the line. So, technically, your invoice will be $49.64.\n\nThat's covering August '22. I've already sent your billing end date, the twenty second of next month. Alright? August first, you will receive your invoice with this period. It will be automatically or directly be processed between the fifth till the tenth, the latest '11.\n\nAnd then as long as your balance is zero, it will be canceled. And once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. So let me check the email. You still have this. Right?\n\nIt's still active, the one you provided to your record, p dot upay, your first name, I'm I'm so sorry if I pronounce your first name incorrect, @gmail.com. Is that right? It's still an active one? Oh, okay. Perfect.\n\nSo everything has been set. We will go ahead and process this accordingly, and it will be notated on my end. Anything else that I may help you? You're welcome. And if you change your mind, just give us a call before the twenty second.\n\nOkay? Alright. Thank you. You do have a great day, and be safe always. We appreciate the time you spent with Airtel.\n\nThank you. Bye bye. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.006669516209512949},{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.08710665255784988},{"text":"Good morning.","start":7.8399997,"end":8.58,"sentiment":"neutral","sentiment_score":0.24615579843521118},{"text":"This is Airtel accounts.","start":8.8,"end":10.26,"sentiment":"neutral","sentiment_score":0.10358211398124695},{"text":"Am I speaking to Nupri Povosan?","start":10.4,"end":12.82,"sentiment":"neutral","sentiment_score":0.05165802128612995}],"sentiment":"neutral","sentiment_score":0.09359745351996805,"num_words":14,"start":3.9199998,"end":12.82},{"sentences":[{"text":"Hi.","start":14.705,"end":15.025001,"sentiment":"neutral","sentiment_score":0.16041484475135803},{"text":"How are you today?","start":15.025001,"end":16.085,"sentiment":"neutral","sentiment_score":0.21985382586717606},{"text":"That's great to hear.","start":17.985,"end":18.945,"sentiment":"positive","sentiment_score":0.5461993142962456},{"text":"We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services.","start":18.945,"end":28.404999,"sentiment":"neutral","sentiment_score":-0.09900698231326209},{"text":"Okay.","start":30.84,"end":31.34,"sentiment":"neutral","sentiment_score":-0.04575379192829132}],"sentiment":"neutral","sentiment_score":0.013667164622126398,"num_words":37,"start":14.705,"end":31.34},{"sentences":[{"text":"And, what is the reason you would like to cancel your services for proper documentation?","start":31.720001,"end":37.1,"sentiment":"neutral","sentiment_score":-0.08481974129875501},{"text":"Oh, I'm so sorry to hear about that.","start":73.875,"end":76.455,"sentiment":"neutral","sentiment_score":-0.21305780485272408},{"text":"But if I'm I will bring this concern if you're not able to get the response.","start":76.515,"end":82.534996,"sentiment":"neutral","sentiment_score":-0.16063631977885962},{"text":"But as much as we do, every service concern should be attended, and it's being resolved.","start":82.674995,"end":92.020004,"sentiment":"neutral","sentiment_score":-0.02773713506758213},{"text":"So I'm just wondering which email you sent your concern or asking a support.","start":92.16,"end":100.145,"sentiment":"neutral","sentiment_score":-0.06501588597893715}],"sentiment":"neutral","sentiment_score":-0.10001385854422182,"num_words":69,"start":31.720001,"end":100.145},{"sentences":[{"text":"To which email?","start":100.765,"end":101.825,"sentiment":"neutral","sentiment_score":-0.03560058524211248},{"text":"Support at airtel, something like that?","start":108.845,"end":111.27,"sentiment":"neutral","sentiment_score":-0.00804897081980016},{"text":"Yeah.","start":112.71,"end":113.189995,"sentiment":"neutral","sentiment_score":0.03849165141582489},{"text":"I'll check this after this call because it might we we we might not receive it because if we receive it, they will reach out to you definitely.","start":113.189995,"end":125.049995,"sentiment":"neutral","sentiment_score":0.0022481190306799753},{"text":"And would you mind verifying your date of birth?","start":126.229996,"end":129.835,"sentiment":"neutral","sentiment_score":-0.0028925827807850307}],"sentiment":"neutral","sentiment_score":-0.0016955285403689251,"num_words":47,"start":100.765,"end":129.835},{"sentences":[{"text":"Your birthday, please?","start":133.255,"end":134.55501,"sentiment":"neutral","sentiment_score":-0.014039507135748863},{"text":"Okay.","start":140.375,"end":140.85501,"sentiment":"neutral","sentiment_score":0.1417463719844818},{"text":"That's perfect.","start":140.85501,"end":141.755,"sentiment":"positive","sentiment_score":0.4151790142059326},{"text":"Thank you.","start":142.33,"end":143.06999,"sentiment":"positive","sentiment_score":0.4317532330751419},{"text":"And since you mentioned you had a service issue, I do acknowledge that because we previous month, we had, like, the GeoIP issue.","start":143.37,"end":155.31,"sentiment":"neutral","sentiment_score":-0.016958658785923668}],"sentiment":"neutral","sentiment_score":0.0452723610665529,"num_words":31,"start":133.255,"end":155.31},{"sentences":[{"text":"But do you have, like, the issue currently having a slow speed?","start":155.61,"end":161.10501,"sentiment":"neutral","sentiment_score":-0.15384449219952026},{"text":"Because if yes, I can go ahead and definitely transfer you to our technical support to check this out for you and investigate because your services is still up and running.","start":162.125,"end":172.84001,"sentiment":"neutral","sentiment_score":0.0808965278969657},{"text":"So, definitely, this could be resolved if if it was attended in a timely manner.","start":173.14,"end":181.08,"sentiment":"positive","sentiment_score":0.48494378129641214},{"text":"So you don't need to cancel your services or whatsoever.","start":181.715,"end":185.33499,"sentiment":"neutral","sentiment_score":-0.05296420169324847},{"text":"Yeah.","start":193.555,"end":193.795,"sentiment":"neutral","sentiment_score":0.052389249205589294}],"sentiment":"neutral","sentiment_score":0.10809510739320262,"num_words":69,"start":155.61,"end":193.795},{"sentences":[{"text":"I understand that.","start":193.795,"end":195.095,"sentiment":"neutral","sentiment_score":0.04366243754824003},{"text":"Or, technically, our cancellation process should be done over the phone like this.","start":195.59001,"end":200.63,"sentiment":"neutral","sentiment_score":0.02585330232977867},{"text":"The reason why when the day that we received your notification, we reach we tried to call you.","start":200.63,"end":207.83,"sentiment":"neutral","sentiment_score":0.048589721529020205},{"text":"So good thing that you answered your phone call.","start":207.83,"end":210.41,"sentiment":"positive","sentiment_score":0.5490779148207771},{"text":"So, technically, I wanted to explain to you as well, our cancellation process should be done over the over the phone providing thirty days notice.","start":210.66501,"end":220.365,"sentiment":"neutral","sentiment_score":0.08946704968810082}],"sentiment":"neutral","sentiment_score":0.12529518685358412,"num_words":68,"start":193.795,"end":220.365},{"sentences":[{"text":"So your notice will be discounted today.","start":220.905,"end":223.865,"sentiment":"neutral","sentiment_score":0.16488128474780492},{"text":"So it means to say, you still need to pay from July 22 until the twenty second.","start":223.865,"end":232.22,"sentiment":"neutral","sentiment_score":0.04717996322056826},{"text":"So it means to say you will be needing to settle August to the twenty second to cover your thirty days notice if you would like to proceed with your cancellation today.","start":232.22,"end":244.42499,"sentiment":"neutral","sentiment_score":0.03300589951686561},{"text":"Because if you wanted to cancel it today, you should be calling us June 22, something like that.","start":244.965,"end":252.025,"sentiment":"neutral","sentiment_score":0.056216364519463644},{"text":"But on my end, I don't want to lose you if that's the reason why you would like to cancel it.","start":253.34,"end":259.26,"sentiment":"neutral","sentiment_score":-0.09711093881300517}],"sentiment":"neutral","sentiment_score":0.020894547355802436,"num_words":95,"start":220.905,"end":259.26},{"sentences":[{"text":"If you would like, we can go ahead and upgrade your service.","start":259.26,"end":264.08,"sentiment":"neutral","sentiment_score":0.14541065568725267},{"text":"And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that.","start":264.94,"end":275.235,"sentiment":"neutral","sentiment_score":0.15820532558219774},{"text":"That way, you don't need to switch to Yeah.","start":276.335,"end":296.125,"sentiment":"neutral","sentiment_score":0.07766046085291439},{"text":"Definitely.","start":296.125,"end":296.245,"sentiment":"neutral","sentiment_score":0.241746187210083},{"text":"Definitely.","start":296.245,"end":296.745,"sentiment":"neutral","sentiment_score":0.2793050706386566}],"sentiment":"neutral","sentiment_score":0.14499357627595172,"num_words":51,"start":259.26,"end":296.745},{"sentences":[{"text":"As I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out.","start":296.805,"end":304.985,"sentiment":"neutral","sentiment_score":0.33086831867694855},{"text":"As you can see, you you received, like, a missed call from us.","start":305.045,"end":307.925,"sentiment":"neutral","sentiment_score":0.1507437011370292},{"text":"Right?","start":307.925,"end":308.245,"sentiment":"neutral","sentiment_score":0.1014913022518158},{"text":"So we tried to talk to you.","start":308.245,"end":310.17,"sentiment":"neutral","sentiment_score":0.10514092977557864},{"text":"So let me see what I can do in reference to your request.","start":310.25,"end":313.39,"sentiment":"neutral","sentiment_score":0.1298519023335897}],"sentiment":"neutral","sentiment_score":0.20323997567284782,"num_words":53,"start":296.805,"end":313.39},{"sentences":[{"text":"I would love to help you today since I got you on the line.","start":314.09003,"end":318.51,"sentiment":"positive","sentiment_score":0.6798434470381055},{"text":"So would you like to get a discount, or would you like to upgrade it?","start":318.89,"end":325.39,"sentiment":"neutral","sentiment_score":0.2197535067796707},{"text":"Get a discount with your current plan, or would you like to upgrade and get a discount?","start":330.39502,"end":336.315,"sentiment":"neutral","sentiment_score":0.012590420377605101},{"text":"Like, let me just explain.","start":336.315,"end":338.335,"sentiment":"neutral","sentiment_score":-0.01009196024388075},{"text":"I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount?","start":338.39502,"end":350.03,"sentiment":"neutral","sentiment_score":0.040669769226085575}],"sentiment":"neutral","sentiment_score":0.15791202702068835,"num_words":93,"start":314.09003,"end":350.03},{"sentences":[{"text":"It's your option.","start":350.03,"end":350.99,"sentiment":"neutral","sentiment_score":0.04230848948160807},{"text":"Just let me know.","start":350.99,"end":352.05,"sentiment":"neutral","sentiment_score":0.04117118380963802},{"text":"So in in one month.","start":364.645,"end":367.705,"sentiment":"neutral","sentiment_score":-0.08472276777029038},{"text":"So well, no.","start":369.55002,"end":370.91,"sentiment":"neutral","sentiment_score":-0.1949410910407702},{"text":"I'm confused what you want to do.","start":370.91,"end":372.93002,"sentiment":"neutral","sentiment_score":-0.30170799578939167}],"sentiment":"neutral","sentiment_score":-0.12858103994618764,"num_words":22,"start":350.03,"end":372.93002},{"sentences":[{"text":"Please elaborate.","start":373.15002,"end":373.89,"sentiment":"neutral","sentiment_score":-0.16999917477369308},{"text":"So today, you would like to cancel your service?","start":387.27502,"end":389.695,"sentiment":"neutral","sentiment_score":-0.06763640004727575},{"text":"Alright.","start":390.315,"end":390.795,"sentiment":"neutral","sentiment_score":0.018215220421552655},{"text":"So if you would like to cancel your service today, you still need to pay the invoice covering thirty days because you have to cover the thirty days notice.","start":390.795,"end":403.46,"sentiment":"neutral","sentiment_score":-0.05835910379115877},{"text":"You haven't provided a thirty days notice.","start":406.16,"end":408.66,"sentiment":"neutral","sentiment_score":-0.127654635480472}],"sentiment":"neutral","sentiment_score":-0.073260566413713,"num_words":48,"start":373.15002,"end":408.66},{"sentences":[{"text":"Okay.","start":408.88,"end":409.38,"sentiment":"neutral","sentiment_score":0.0091474037617445},{"text":"Sure.","start":409.44,"end":409.94,"sentiment":"neutral","sentiment_score":0.04051835834980011},{"text":"Would you mind staying the line?","start":410.0,"end":411.52,"sentiment":"neutral","sentiment_score":0.07087583094835281},{"text":"In that way, I can one moment.","start":411.52,"end":413.685,"sentiment":"neutral","sentiment_score":0.10405463618891579},{"text":"I do believe you you are on a automatic payment.","start":413.685,"end":418.805,"sentiment":"neutral","sentiment_score":0.09740433767437935}],"sentiment":"neutral","sentiment_score":0.08709386311471462,"num_words":25,"start":408.88,"end":418.805},{"sentences":[{"text":"Right?","start":418.805,"end":419.305,"sentiment":"neutral","sentiment_score":0.045461155474185944},{"text":"Okay.","start":420.885,"end":421.385,"sentiment":"neutral","sentiment_score":0.10354752838611604},{"text":"So here's what I'm going to do.","start":421.525,"end":423.205,"sentiment":"neutral","sentiment_score":0.1498238444328308},{"text":"I respect your decision.","start":423.205,"end":424.585,"sentiment":"neutral","sentiment_score":0.23029864579439163},{"text":"Are you sure we can just extend three months discounted period?","start":424.645,"end":428.585,"sentiment":"neutral","sentiment_score":0.10749210146340457}],"sentiment":"neutral","sentiment_score":0.1375576372568806,"num_words":24,"start":418.805,"end":428.585},{"sentences":[{"text":"And then you you are sure?","start":429.85,"end":432.33002,"sentiment":"neutral","sentiment_score":0.043654213969906173},{"text":"Okay.","start":432.33002,"end":432.81,"sentiment":"neutral","sentiment_score":0.0800977349281311},{"text":"I respect that.","start":432.81,"end":433.85,"sentiment":"neutral","sentiment_score":0.2169517676035563},{"text":"I respect that.","start":433.85,"end":434.99002,"sentiment":"neutral","sentiment_score":0.24633605281511942},{"text":"At least we tried.","start":435.05002,"end":436.25,"sentiment":"neutral","sentiment_score":0.15221193432807922}],"sentiment":"neutral","sentiment_score":0.1376902480774066,"num_words":17,"start":429.85,"end":436.25},{"sentences":[{"text":"Okay?","start":436.25,"end":436.75,"sentiment":"neutral","sentiment_score":0.06818033754825592},{"text":"And we don't want to lose on our end, but, yeah, that's had reality.","start":436.89,"end":441.47,"sentiment":"neutral","sentiment_score":-0.16080302745103836},{"text":"I believe we have not received the one you sent.","start":442.33002,"end":446.375,"sentiment":"neutral","sentiment_score":-0.19233052283525467},{"text":"But, anyway, I'll go ahead and prepare the invoice covering the thirty days notice.","start":446.755,"end":452.935,"sentiment":"neutral","sentiment_score":0.03762265081916537},{"text":"Okay?","start":453.23502,"end":453.73502,"sentiment":"neutral","sentiment_score":0.006223974749445915}],"sentiment":"neutral","sentiment_score":-0.08933565472252666,"num_words":40,"start":436.25,"end":453.73502},{"sentences":[{"text":"That's August '27 twenty second.","start":453.795,"end":457.315,"sentiment":"neutral","sentiment_score":0.0017767965793609613},{"text":"Today is the twenty second.","start":457.315,"end":458.67502,"sentiment":"neutral","sentiment_score":0.09416529238224029},{"text":"That's thirty days from today.","start":458.67502,"end":460.78,"sentiment":"neutral","sentiment_score":0.08199511393904686},{"text":"And then I will just process it using the payment method nominated payment method you have on record.","start":461.16,"end":469.32,"sentiment":"neutral","sentiment_score":0.09572093809644382},{"text":"Is that okay?","start":469.32,"end":470.22,"sentiment":"neutral","sentiment_score":0.1039592648545901}],"sentiment":"neutral","sentiment_score":0.08123724152230555,"num_words":36,"start":453.795,"end":470.22},{"sentences":[{"text":"I will process the last invoice using your nominated payment bank account.","start":472.485,"end":478.025,"sentiment":"neutral","sentiment_score":-0.06740558085342248},{"text":"Yeah.","start":485.525,"end":485.845,"sentiment":"neutral","sentiment_score":-0.007061398588120937},{"text":"We can.","start":485.845,"end":486.505,"sentiment":"neutral","sentiment_score":0.04176834784448147},{"text":"Yeah.","start":487.05,"end":487.29,"sentiment":"neutral","sentiment_score":0.006930382922291756},{"text":"That's what I'm trying to say.","start":487.29,"end":488.81,"sentiment":"neutral","sentiment_score":-0.06701407829920451}],"sentiment":"neutral","sentiment_score":-0.051252080000598325,"num_words":22,"start":472.485,"end":488.81},{"sentences":[{"text":"I'm trying to tell you if you agreed, authorized to process the payment today, your last invoice that I will prepare, in that way, I could arrange the cancellation to our tech team because you are wanting to cancel it today.","start":488.81,"end":509.705,"sentiment":"neutral","sentiment_score":-0.11632617172308085},{"text":"Right?","start":509.705,"end":510.205,"sentiment":"neutral","sentiment_score":-0.06997509300708771},{"text":"Yeah.","start":516.36005,"end":516.68005,"sentiment":"neutral","sentiment_score":-0.06688813120126724},{"text":"Because to cover thirty days notice.","start":516.68005,"end":519.10004,"sentiment":"neutral","sentiment_score":-0.1679439370830854},{"text":"If you wanted to, cancel your service today, July 22, you have you should call us June 22.","start":519.72003,"end":529.965,"sentiment":"neutral","sentiment_score":-0.1419841204252508}],"sentiment":"neutral","sentiment_score":-0.12641215007474174,"num_words":67,"start":488.81,"end":529.965},{"sentences":[{"text":"K?","start":533.085,"end":533.48505,"sentiment":"neutral","sentiment_score":0.01623140089213848},{"text":"You got it?","start":533.48505,"end":534.205,"sentiment":"neutral","sentiment_score":0.03118334338068962},{"text":"So you're calling us today.","start":534.205,"end":535.825,"sentiment":"neutral","sentiment_score":0.03531723842024803},{"text":"So this will be the start of your thirty days notice.","start":536.04504,"end":539.98505,"sentiment":"neutral","sentiment_score":0.024263511327179996},{"text":"The reason why we have to cover that thirty days from August '22 because, also, we're praying ahead of time to the network, super network.","start":540.04504,"end":552.99,"sentiment":"neutral","sentiment_score":-0.023044390827417372}],"sentiment":"neutral","sentiment_score":-0.0005076338433557087,"num_words":45,"start":533.085,"end":552.99},{"sentences":[{"text":"So today is your official notification.","start":553.45,"end":557.71,"sentiment":"neutral","sentiment_score":0.15479781726996103},{"text":"That's also the official notification that we do to the network because this is the day that we talk to you and confirm.","start":558.825,"end":566.125,"sentiment":"neutral","sentiment_score":0.14659750526366028},{"text":"Because we cannot just process a cancellation if it's via email because for security measure, and that's the policy in Australia, we really need to talk to customer and verify some details just to make sure we're dealing with the account holder.","start":566.42505,"end":580.89,"sentiment":"neutral","sentiment_score":-0.1795673608957302},{"text":"Yeah.","start":586.515,"end":586.755,"sentiment":"neutral","sentiment_score":-0.008196249604225159},{"text":"The yeah.","start":586.755,"end":588.115,"sentiment":"neutral","sentiment_score":-0.019464582204818726}],"sentiment":"neutral","sentiment_score":-0.044438176310142956,"num_words":74,"start":553.45,"end":588.115},{"sentences":[{"text":"The monthly invoice covering July first to thirty first.","start":588.115,"end":592.59503,"sentiment":"neutral","sentiment_score":-0.039842173043224544},{"text":"So this has been paid.","start":592.59503,"end":594.195,"sentiment":"neutral","sentiment_score":-0.014442829787731171},{"text":"Yeah.","start":594.195,"end":594.515,"sentiment":"neutral","sentiment_score":-0.010871285572648048},{"text":"It has been paid.","start":594.515,"end":595.735,"sentiment":"neutral","sentiment_score":-0.04871760867536068},{"text":"However, your provide you have to provide thirty days notice.","start":595.795,"end":599.415,"sentiment":"neutral","sentiment_score":-0.32052837312221527}],"sentiment":"neutral","sentiment_score":-0.13247652268358345,"num_words":29,"start":588.115,"end":599.415},{"sentences":[{"text":"This is not covered the thirty days notice.","start":599.63,"end":601.95,"sentiment":"negative","sentiment_score":-0.4811815433204174},{"text":"This is the recurring invoice.","start":601.95,"end":603.81,"sentiment":"neutral","sentiment_score":-0.29209722876548766},{"text":"Okay.","start":613.70996,"end":614.20996,"sentiment":"neutral","sentiment_score":-0.021020159125328064},{"text":"It's your discretion.","start":614.915,"end":616.055,"sentiment":"neutral","sentiment_score":-0.04217554753025373},{"text":"If you you mentioned earlier you would like to stop it right now.","start":616.195,"end":619.875,"sentiment":"neutral","sentiment_score":-0.12520008648817355}],"sentiment":"neutral","sentiment_score":-0.2361695472151041,"num_words":30,"start":599.63,"end":619.875},{"sentences":[{"text":"But if you would like to use the service until the twenty second, that would be fine.","start":619.875,"end":626.375,"sentiment":"neutral","sentiment_score":0.07315139034215142},{"text":"As long as we are talking right now, we set this up.","start":626.62,"end":629.98004,"sentiment":"neutral","sentiment_score":0.1516355418910583},{"text":"You provided thirty days notice.","start":629.98004,"end":632.08,"sentiment":"neutral","sentiment_score":0.08706291392445564},{"text":"Is is that you would like to do?","start":632.54004,"end":634.32,"sentiment":"neutral","sentiment_score":0.08987519331276417},{"text":"Okay.","start":635.9,"end":636.4,"sentiment":"neutral","sentiment_score":0.144426167011261}],"sentiment":"neutral","sentiment_score":0.10144052143360294,"num_words":43,"start":619.875,"end":636.4},{"sentences":[{"text":"Sure.","start":636.46,"end":636.96,"sentiment":"neutral","sentiment_score":0.16655340790748596},{"text":"So yeah.","start":637.10004,"end":648.485,"sentiment":"neutral","sentiment_score":0.07552110403776169},{"text":"So if you would like to use your service until the August 22, we will not process your invoice today.","start":648.485,"end":658.36005,"sentiment":"neutral","sentiment_score":-0.040737867914140226},{"text":"We will just process in a normal processing time that we're having every month, which is between the fifty that till the tenth, the latest the eleventh, since you're wanting to use it until the twenty second.","start":658.66003,"end":673.125,"sentiment":"neutral","sentiment_score":-0.1500215890842515},{"text":"So it should be paid before the August 22, and then we will cancel it that day.","start":673.665,"end":679.105,"sentiment":"neutral","sentiment_score":-0.20788592450758991}],"sentiment":"neutral","sentiment_score":-0.12444183448111856,"num_words":77,"start":636.46,"end":679.105},{"sentences":[{"text":"Let me check the day.","start":679.105,"end":680.07,"sentiment":"neutral","sentiment_score":-0.027647221833467482},{"text":"Okay?","start":680.07,"end":680.57,"sentiment":"neutral","sentiment_score":0.005063330754637718},{"text":"It just so happened we need to process it today because you mentioned you want it today.","start":681.11005,"end":686.23004,"sentiment":"neutral","sentiment_score":-0.009567006326773587},{"text":"But if you don't want it to cancel today, we can just delete until the twenty second.","start":686.23004,"end":691.61005,"sentiment":"neutral","sentiment_score":-0.13359489960267262},{"text":"I need to process the last invoice today if you would like to cancel it today.","start":710.38,"end":716.80005,"sentiment":"neutral","sentiment_score":-0.15248453058302402}],"sentiment":"neutral","sentiment_score":-0.08940495836681553,"num_words":56,"start":679.105,"end":716.80005},{"sentences":[{"text":"In that way, we can cover the thirty days notice.","start":716.94,"end":720.24005,"sentiment":"neutral","sentiment_score":0.05204692371189594},{"text":"But if you don't want it to cancel today, you would like to utilize your thirty days notice with the invoice.","start":720.755,"end":728.535,"sentiment":"neutral","sentiment_score":-0.019755733864648},{"text":"We don't need to process your last invoice today.","start":728.915,"end":733.495,"sentiment":"neutral","sentiment_score":-0.05946340184244844},{"text":"We can do it with the normal way that we're processing on August, and we can cancel it on August 22.","start":733.99,"end":740.97003,"sentiment":"neutral","sentiment_score":0.056204644697053094},{"text":"I said August 22, so we can end your bill till August 22.","start":760.66,"end":766.1,"sentiment":"neutral","sentiment_score":-0.0036704488671742952}],"sentiment":"neutral","sentiment_score":0.009500133956002223,"num_words":74,"start":716.94,"end":766.1},{"sentences":[{"text":"So your invoice will just cover August '22.","start":766.1,"end":770.66003,"sentiment":"neutral","sentiment_score":0.11586646549403667},{"text":"We will not charge you until the end of the month of August.","start":770.66,"end":774.12,"sentiment":"neutral","sentiment_score":0.12408325248039685},{"text":"That's the good thing having providing a notice, thirty days notice.","start":774.76495,"end":779.185,"sentiment":"positive","sentiment_score":0.5980899631977081},{"text":"Yeah.","start":784.045,"end":784.545,"sentiment":"neutral","sentiment_score":0.03130288049578667},{"text":"Mhmm.","start":785.805,"end":786.305,"sentiment":"neutral","sentiment_score":0.021058660000562668}],"sentiment":"neutral","sentiment_score":0.2697460335843703,"num_words":34,"start":766.1,"end":786.305},{"sentences":[{"text":"Let me calculate it for you.","start":787.26996,"end":788.95,"sentiment":"neutral","sentiment_score":0.027974139899015427},{"text":"Okay?","start":788.95,"end":789.19,"sentiment":"neutral","sentiment_score":0.023005709052085876},{"text":"And then to set your proper expectation, you will be receiving this on August 1.","start":789.19,"end":794.39,"sentiment":"neutral","sentiment_score":0.05013037497798602},{"text":"Okay?","start":794.39,"end":794.70996,"sentiment":"neutral","sentiment_score":0.0003797300159931183},{"text":"Not today.","start":794.70996,"end":795.52997,"sentiment":"neutral","sentiment_score":-0.22233431786298752}],"sentiment":"neutral","sentiment_score":0.019940690696239473,"num_words":25,"start":787.26996,"end":795.52997},{"sentences":[{"text":"Since you wanting to cancel it on August 22 to utilize your thirty days notice.","start":795.58997,"end":800.73,"sentiment":"neutral","sentiment_score":-0.29698723951975503},{"text":"One moment.","start":801.195,"end":801.85504,"sentiment":"neutral","sentiment_score":-0.07163700647652149},{"text":"Just be on the line.","start":801.91504,"end":803.375,"sentiment":"neutral","sentiment_score":0.013314921408891678},{"text":"Let me just put your billing period, the twenty second.","start":803.435,"end":806.47504,"sentiment":"neutral","sentiment_score":0.02030859049409628},{"text":"Okay?","start":806.47504,"end":806.97504,"sentiment":"neutral","sentiment_score":0.011512908153235912}],"sentiment":"neutral","sentiment_score":-0.13081542986699127,"num_words":33,"start":795.58997,"end":806.97504},{"sentences":[{"text":"I'll get back to you.","start":807.91504,"end":809.29504,"sentiment":"neutral","sentiment_score":0.020767343044281007},{"text":"Thank you.","start":810.555,"end":811.375,"sentiment":"neutral","sentiment_score":0.2521631196141243},{"text":"Okay.","start":850.38,"end":850.78,"sentiment":"neutral","sentiment_score":0.12613506615161896},{"text":"Thank you so much for patiently waiting on the line.","start":850.78,"end":853.52,"sentiment":"positive","sentiment_score":0.44886801540851595},{"text":"So, technically, your invoice will be $49.64.","start":854.06,"end":859.445,"sentiment":"neutral","sentiment_score":0.17035268672874995}],"sentiment":"neutral","sentiment_score":0.25661787927150725,"num_words":25,"start":807.91504,"end":859.445},{"sentences":[{"text":"That's covering August '22.","start":859.66504,"end":863.28503,"sentiment":"neutral","sentiment_score":0.09202161617577076},{"text":"I've already sent your billing end date, the twenty second of next month.","start":863.505,"end":868.325,"sentiment":"neutral","sentiment_score":0.05469565695294967},{"text":"Alright?","start":868.465,"end":868.965,"sentiment":"neutral","sentiment_score":0.08201806992292404},{"text":"August first, you will receive your invoice with this period.","start":869.265,"end":873.04504,"sentiment":"neutral","sentiment_score":0.17079174667596816},{"text":"It will be automatically or directly be processed between the fifth till the tenth, the latest '11.","start":873.75,"end":880.01,"sentiment":"neutral","sentiment_score":0.16237041880102718}],"sentiment":"neutral","sentiment_score":0.12509694803092214,"num_words":45,"start":859.66504,"end":880.01},{"sentences":[{"text":"And then as long as your balance is zero, it will be canceled.","start":880.39,"end":887.61,"sentiment":"neutral","sentiment_score":0.08909732848405838},{"text":"And once the cancellation has been completed, you will receive a email confirmation that your services has been canceled.","start":887.83,"end":896.255,"sentiment":"neutral","sentiment_score":0.11981021808950525},{"text":"So let me check the email.","start":896.795,"end":898.815,"sentiment":"neutral","sentiment_score":0.06445521923402946},{"text":"You still have this.","start":899.835,"end":900.955,"sentiment":"neutral","sentiment_score":0.0329360393807292},{"text":"Right?","start":900.955,"end":901.275,"sentiment":"neutral","sentiment_score":0.029617950320243835}],"sentiment":"neutral","sentiment_score":0.09262215900559757,"num_words":43,"start":880.39,"end":901.275},{"sentences":[{"text":"It's still active, the one you provided to your record, p dot upay, your first name, I'm I'm so sorry if I pronounce your first name incorrect, @gmail.com.","start":901.275,"end":913.2,"sentiment":"neutral","sentiment_score":-0.07405596090081547},{"text":"Is that right?","start":913.9,"end":914.78,"sentiment":"neutral","sentiment_score":-0.04690979545315107},{"text":"It's still an active one?","start":914.78,"end":916.275,"sentiment":"neutral","sentiment_score":-0.018356959521770477},{"text":"Oh, okay.","start":918.195,"end":918.67505,"sentiment":"neutral","sentiment_score":0.0649644248187542},{"text":"Perfect.","start":918.67505,"end":919.17505,"sentiment":"neutral","sentiment_score":0.2104167640209198}],"sentiment":"neutral","sentiment_score":-0.050403473731607966,"num_words":39,"start":901.275,"end":919.17505},{"sentences":[{"text":"So everything has been set.","start":919.23505,"end":920.775,"sentiment":"neutral","sentiment_score":0.24604801535606385},{"text":"We will go ahead and process this accordingly, and it will be notated on my end.","start":920.995,"end":927.635,"sentiment":"neutral","sentiment_score":0.23123717959970236},{"text":"Anything else that I may help you?","start":927.635,"end":929.655,"sentiment":"neutral","sentiment_score":0.13014268768685205},{"text":"You're welcome.","start":931.36,"end":932.18,"sentiment":"positive","sentiment_score":0.3413648456335068},{"text":"And if you change your mind, just give us a call before the twenty second.","start":932.4,"end":936.08,"sentiment":"neutral","sentiment_score":0.1772775371869405}],"sentiment":"neutral","sentiment_score":0.20406503362788095,"num_words":45,"start":919.23505,"end":936.08},{"sentences":[{"text":"Okay?","start":936.08,"end":936.58,"sentiment":"neutral","sentiment_score":0.09494643658399582},{"text":"Alright.","start":938.16,"end":938.56,"sentiment":"positive","sentiment_score":0.5247218608856201},{"text":"Thank you.","start":938.56,"end":939.12,"sentiment":"positive","sentiment_score":0.7832348048686981},{"text":"You do have a great day, and be safe always.","start":939.12,"end":941.2,"sentiment":"positive","sentiment_score":0.8241780698299408},{"text":"We appreciate the time you spent with Airtel.","start":941.2,"end":943.54,"sentiment":"positive","sentiment_score":0.8341344594955444}],"sentiment":"positive","sentiment_score":0.7773179218850352,"num_words":22,"start":936.08,"end":943.54},{"sentences":[{"text":"Thank you.","start":947.23694,"end":947.87695,"sentiment":"positive","sentiment_score":0.6795836985111237},{"text":"Bye bye.","start":947.87695,"end":948.61694,"sentiment":"positive","sentiment_score":0.3547099828720093},{"text":"Cheers.","start":948.91693,"end":949.39197,"sentiment":"neutral","sentiment_score":-0.08980756998062134}],"sentiment":"positive","sentiment_score":0.3957559585571289,"num_words":5,"start":947.23694,"end":949.39197}]}}]},{"alternatives":[{"transcript":"Hello. Paris speaking. Yes. Good. Thank you. Yes. There are many reasons. First thing, it's nowadays, the Internet is super slow. I I need to swap to my own personal data. And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data. And I also inform in the email to them, and no one respond to me at all. Yeah. Also yeah. Alright. To to the main email support support at something. Yeah. Yeah. Yes. Yes. Sorry. 07/1991. Yes. No. Actually, I we we are planning to to show. It's okay. We we are trying to change anyway, and I would like to cancel today. Is is it possible? Mhmm. Yes. I used to yeah. I used to ask for some discount during the during the system bend down, but no one responds. Is it possible to ask for some discount for for next month? I mean and I I will see as well if the Internet is going well. Anyway, we can't get No. Actually, I would like to take this today as the the that one to be canceled, please. Sorry to make it you confused. In in in one month, it will be canceled. Is that correct? Oh, sorry. So let's make it final. So I would like to cancel my service and yeah. As soon as possible. Yes. Correct. Yes. Yeah. I can do that. Yep. Yes. I'm sure. Yes. Yes. Sorry? Last invoice. So are you gonna direct debit now? Because it's normally to no. So you mean I need to pay the last month in advance? Is that right? Yeah. Okay. Okay. So in one in one invoice, the monthly invoice, what's the period is going? The the monthly invoice. I mean, normally. Right. Yeah. So yep. I do I understand. You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth? Yep. Yes. But but you say once the the invoice paid, I have the right to use until '38. Right? Because the full invoice is paid, not twenty second. Yes. Yes. But why sorry. In July, it has been paid. So why I need to pay it much earlier? Why why don't it direct debit as normal and it's the last invoice next next month? Why why you need to process the the last invoice today? Hello? Okay. So what about the the another eight eight to six eight to seven day? Sorry. Eight days outstanding in August? Would you transfer the the the refund amount to me? Okay. So so next invoice, the first to twenty second August, how much is it? Mhmm. Yep. Yeah. Yep. Okay. Okay. Yes. No. No. Thank you. Okay. Thank you. Thank you. Bye bye.","confidence":0.9890137,"words":[{"word":"hello","start":4.72,"end":5.12,"confidence":0.87231445,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0101757338270545},{"word":"paris","start":5.12,"end":5.52,"confidence":0.5708008,"punctuated_word":"Paris","sentiment":"neutral","sentiment_score":0.012265345081686974},{"word":"speaking","start":5.52,"end":6.02,"confidence":0.9921875,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.010474203154444696},{"word":"yes","start":13.599999,"end":13.965,"confidence":0.9995117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10149107873439787},{"word":"good","start":16.845,"end":17.005001,"confidence":0.7949219,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4700711965560913},{"word":"thank","start":17.005001,"end":17.165,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6374400854110718},{"word":"you","start":17.165,"end":17.665,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4955086708068848},{"word":"yes","start":29.564999,"end":29.94,"confidence":0.9980469,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04858177527785301},{"word":"there","start":39.54,"end":39.78,"confidence":0.80322266,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.277269184589386},{"word":"are","start":39.78,"end":39.940002,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1869379431009293},{"word":"many","start":39.940002,"end":40.260002,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.13942882418632507},{"word":"reasons","start":40.260002,"end":40.760002,"confidence":0.99853516,"punctuated_word":"reasons.","sentiment":"neutral","sentiment_score":-0.17297399044036865},{"word":"first","start":41.06,"end":41.38,"confidence":0.93115234,"punctuated_word":"First","sentiment":"neutral","sentiment_score":-0.17702631652355194},{"word":"thing","start":41.38,"end":41.62,"confidence":0.8156738,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":-0.2168559432029724},{"word":"it's","start":41.62,"end":42.02,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.32783764600753784},{"word":"nowadays","start":42.02,"end":42.52,"confidence":0.56188965,"punctuated_word":"nowadays,","sentiment":"negative","sentiment_score":-0.35954347252845764},{"word":"the","start":43.22,"end":43.54,"confidence":0.78125,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.556481122970581},{"word":"internet","start":43.54,"end":44.04,"confidence":0.97802734,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.6262000799179077},{"word":"is","start":44.1,"end":44.34,"confidence":0.5136719,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5601826310157776},{"word":"super","start":44.34,"end":44.66,"confidence":1.0,"punctuated_word":"super","sentiment":"negative","sentiment_score":-0.5692295432090759},{"word":"slow","start":44.66,"end":45.16,"confidence":0.9592285,"punctuated_word":"slow.","sentiment":"negative","sentiment_score":-0.4535520076751709},{"word":"i","start":45.675,"end":45.995,"confidence":0.9667969,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3654041290283203},{"word":"i","start":45.995,"end":46.155,"confidence":0.9404297,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4058661460876465},{"word":"need","start":46.155,"end":46.655,"confidence":0.99902344,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.430251270532608},{"word":"to","start":47.035,"end":47.195,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4454335868358612},{"word":"swap","start":47.195,"end":47.595,"confidence":0.92822266,"punctuated_word":"swap","sentiment":"negative","sentiment_score":-0.3700004518032074},{"word":"to","start":47.595,"end":47.915,"confidence":0.97314453,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3708583414554596},{"word":"my","start":47.915,"end":48.155,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3947588801383972},{"word":"own","start":48.155,"end":48.655,"confidence":1.0,"punctuated_word":"own","sentiment":"negative","sentiment_score":-0.35489270091056824},{"word":"personal","start":48.875,"end":49.355,"confidence":0.98535156,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.3082454800605774},{"word":"data","start":49.355,"end":49.855,"confidence":0.9453125,"punctuated_word":"data.","sentiment":"neutral","sentiment_score":-0.29105085134506226},{"word":"and","start":50.555,"end":50.954998,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2005096673965454},{"word":"also","start":50.954998,"end":51.454998,"confidence":0.6635742,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":-0.21829533576965332},{"word":"having","start":52.315,"end":52.715,"confidence":0.5493164,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.25345897674560547},{"word":"around","start":52.715,"end":53.215,"confidence":0.95703125,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.20013515651226044},{"word":"beginning","start":53.675,"end":54.155,"confidence":0.984375,"punctuated_word":"beginning","sentiment":"neutral","sentiment_score":-0.25442659854888916},{"word":"of","start":54.155,"end":54.235,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2562097907066345},{"word":"the","start":54.235,"end":54.395,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26582854986190796},{"word":"year","start":54.395,"end":54.875,"confidence":0.99609375,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.23727405071258545},{"word":"there's","start":54.875,"end":55.275,"confidence":0.8918457,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.2846618592739105},{"word":"a","start":55.275,"end":55.355,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2503271698951721},{"word":"period","start":55.355,"end":55.835,"confidence":1.0,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.2242770344018936},{"word":"that","start":55.835,"end":56.075,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2644602656364441},{"word":"the","start":56.075,"end":56.555,"confidence":0.9951172,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3768249452114105},{"word":"the","start":56.555,"end":57.055,"confidence":0.82470703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40536099672317505},{"word":"system","start":57.114998,"end":57.614998,"confidence":0.9980469,"punctuated_word":"system","sentiment":"negative","sentiment_score":-0.5646764039993286},{"word":"went","start":57.675,"end":57.915,"confidence":0.99316406,"punctuated_word":"went","sentiment":"negative","sentiment_score":-0.3782326579093933},{"word":"down","start":57.915,"end":58.41,"confidence":0.9453125,"punctuated_word":"down","sentiment":"negative","sentiment_score":-0.33498191833496094},{"word":"for","start":59.61,"end":60.09,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.30502238869667053},{"word":"maybe","start":60.09,"end":60.59,"confidence":0.9291992,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.34081918001174927},{"word":"three","start":61.05,"end":61.37,"confidence":0.99902344,"punctuated_word":"three","sentiment":"negative","sentiment_score":-0.343558132648468},{"word":"or","start":61.37,"end":61.53,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.3285406827926636},{"word":"four","start":61.53,"end":61.69,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.330893337726593},{"word":"days","start":61.69,"end":62.19,"confidence":0.7524414,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.3088855743408203},{"word":"and","start":62.489998,"end":62.989998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.26107606291770935},{"word":"i","start":63.05,"end":63.21,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3130171298980713},{"word":"need","start":63.21,"end":63.71,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.30559420585632324},{"word":"to","start":64.09,"end":64.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3068016767501831},{"word":"use","start":64.25,"end":64.57,"confidence":0.45703125,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.3352087438106537},{"word":"my","start":64.57,"end":64.81,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3358338475227356},{"word":"personal","start":64.81,"end":65.29,"confidence":0.98291016,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.2919562757015228},{"word":"data","start":65.29,"end":65.79,"confidence":0.79785156,"punctuated_word":"data.","sentiment":"neutral","sentiment_score":-0.3151606321334839},{"word":"and","start":66.17,"end":66.41,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.22070129215717316},{"word":"i","start":66.41,"end":66.57,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2326807677745819},{"word":"also","start":66.57,"end":66.97,"confidence":0.9667969,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.26433902978897095},{"word":"inform","start":66.97,"end":67.45,"confidence":0.8408203,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":-0.27036893367767334},{"word":"in","start":67.45,"end":67.61,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3127750754356384},{"word":"the","start":67.61,"end":67.69,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.37576618790626526},{"word":"email","start":67.69,"end":68.09,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.29847967624664307},{"word":"to","start":68.09,"end":68.25,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.36571377515792847},{"word":"them","start":68.25,"end":68.65,"confidence":0.91796875,"punctuated_word":"them,","sentiment":"negative","sentiment_score":-0.3566305637359619},{"word":"and","start":68.65,"end":68.89,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3989481329917908},{"word":"no","start":68.89,"end":69.13,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5227020978927612},{"word":"one","start":69.13,"end":69.63,"confidence":1.0,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.5391556620597839},{"word":"respond","start":70.25,"end":70.57,"confidence":0.9667969,"punctuated_word":"respond","sentiment":"negative","sentiment_score":-0.4692682921886444},{"word":"to","start":70.57,"end":70.729996,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.48596078157424927},{"word":"me","start":70.729996,"end":71.229996,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5313888788223267},{"word":"at","start":71.795,"end":72.035,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4710571765899658},{"word":"all","start":72.035,"end":72.515,"confidence":0.9628906,"punctuated_word":"all.","sentiment":"negative","sentiment_score":-0.4038675725460053},{"word":"yeah","start":72.515,"end":73.015,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1053597927093506},{"word":"also","start":73.155,"end":73.635,"confidence":0.9560547,"punctuated_word":"Also","sentiment":"neutral","sentiment_score":-0.10587826371192932},{"word":"yeah","start":73.795,"end":74.295,"confidence":0.9980469,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1000879853963852},{"word":"alright","start":77.155,"end":77.655,"confidence":0.95874023,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.060136280953884125},{"word":"to","start":103.645,"end":103.965,"confidence":0.86279297,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.03244065120816231},{"word":"to","start":103.965,"end":104.205,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03514659404754639},{"word":"the","start":104.205,"end":104.284996,"confidence":0.80371094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.043650731444358826},{"word":"main","start":104.284996,"end":104.604996,"confidence":0.9863281,"punctuated_word":"main","sentiment":"neutral","sentiment_score":-0.03142701834440231},{"word":"email","start":104.604996,"end":104.924995,"confidence":0.99121094,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.03924870491027832},{"word":"support","start":104.924995,"end":105.424995,"confidence":0.8222656,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.07130993902683258},{"word":"support","start":105.725,"end":106.125,"confidence":0.8125,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.06558503210544586},{"word":"at","start":106.125,"end":106.625,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.04918605834245682},{"word":"something","start":107.085,"end":107.585,"confidence":0.9641113,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.050670474767684937},{"word":"yeah","start":107.805,"end":108.305,"confidence":0.96069336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001300162635743618},{"word":"yeah","start":110.445,"end":110.945,"confidence":0.7644043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00675117177888751},{"word":"yes","start":111.244995,"end":111.744995,"confidence":0.8815918,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.019507996737957},{"word":"yes","start":111.885,"end":112.385,"confidence":0.8781738,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.029094545170664787},{"word":"sorry","start":132.00499,"end":132.50499,"confidence":0.7495117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.026750866323709488},{"word":"07/1991","start":136.56499,"end":139.94499,"confidence":0.9166667,"punctuated_word":"07/1991.","sentiment":"neutral","sentiment_score":0.009340954944491386},{"word":"yes","start":162.395,"end":162.895,"confidence":0.9812012,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02767566591501236},{"word":"no","start":182.845,"end":183.08499,"confidence":0.83081055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06408996134996414},{"word":"actually","start":183.08499,"end":183.58499,"confidence":0.9436035,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.10859224200248718},{"word":"i","start":183.645,"end":183.72499,"confidence":0.59375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08372737467288971},{"word":"we","start":183.885,"end":184.045,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06321163475513458},{"word":"we","start":184.045,"end":184.205,"confidence":0.74316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06141578033566475},{"word":"are","start":184.205,"end":184.36499,"confidence":0.96777344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04363024979829788},{"word":"planning","start":184.36499,"end":184.86499,"confidence":0.9902344,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":-0.03351074457168579},{"word":"to","start":184.925,"end":185.325,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.027948452159762383},{"word":"to","start":185.325,"end":185.565,"confidence":0.91503906,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022123537957668304},{"word":"show","start":185.565,"end":186.065,"confidence":0.39038086,"punctuated_word":"show.","sentiment":"neutral","sentiment_score":-0.020785219967365265},{"word":"it's","start":186.36499,"end":186.605,"confidence":0.9790039,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.059977076947689056},{"word":"okay","start":186.605,"end":187.005,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.09070433676242828},{"word":"we","start":187.005,"end":187.245,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.022499755024909973},{"word":"we","start":187.245,"end":187.485,"confidence":0.8911133,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0380844809114933},{"word":"are","start":187.485,"end":187.565,"confidence":0.55566406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.028430379927158356},{"word":"trying","start":187.565,"end":187.885,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.03267550468444824},{"word":"to","start":187.885,"end":188.045,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026050392538309097},{"word":"change","start":188.045,"end":188.525,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.030109338462352753},{"word":"anyway","start":188.525,"end":189.025,"confidence":0.5913086,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.060482509434223175},{"word":"and","start":189.965,"end":190.205,"confidence":0.8647461,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.041021678596735},{"word":"i","start":190.205,"end":190.285,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06805109977722168},{"word":"would","start":190.285,"end":190.44499,"confidence":0.9951172,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.06639447808265686},{"word":"like","start":190.44499,"end":190.605,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05227450653910637},{"word":"to","start":190.605,"end":190.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023010455071926117},{"word":"cancel","start":190.685,"end":191.165,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.052142076194286346},{"word":"today","start":191.165,"end":191.485,"confidence":0.9946289,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.06823016703128815},{"word":"is","start":191.485,"end":191.805,"confidence":0.98095703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.005496621131896973},{"word":"is","start":191.805,"end":191.965,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009040165692567824},{"word":"it","start":191.965,"end":192.125,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.012542199343442915},{"word":"possible","start":192.125,"end":192.625,"confidence":0.9995117,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":-0.00322912260890007},{"word":"mhmm","start":214.38501,"end":214.88501,"confidence":0.9169922,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06250575184822083},{"word":"yes","start":244.835,"end":245.335,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08751682192087173},{"word":"i","start":276.535,"end":276.69498,"confidence":0.63378906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1484469771385193},{"word":"used","start":276.69498,"end":276.935,"confidence":0.99609375,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.1521517038345337},{"word":"to","start":276.935,"end":277.01498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04504537582397461},{"word":"yeah","start":277.41498,"end":277.735,"confidence":0.97143555,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.013262268155813215},{"word":"i","start":277.735,"end":277.895,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026616059243679047},{"word":"used","start":277.895,"end":278.13498,"confidence":0.99902344,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.03989789634943008},{"word":"to","start":278.13498,"end":278.375,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014600440859794617},{"word":"ask","start":278.375,"end":278.615,"confidence":0.99609375,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.02987480536103249},{"word":"for","start":278.615,"end":278.85498,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.035350117832422256},{"word":"some","start":278.85498,"end":279.175,"confidence":0.99902344,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.05024406313896179},{"word":"discount","start":279.175,"end":279.675,"confidence":0.9951172,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":-0.04233746230602264},{"word":"during","start":279.895,"end":280.215,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.031313274055719376},{"word":"the","start":280.215,"end":280.715,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0356186106801033},{"word":"during","start":281.495,"end":281.895,"confidence":0.93603516,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.02248137444257736},{"word":"the","start":281.895,"end":282.395,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03585246577858925},{"word":"system","start":282.455,"end":282.85498,"confidence":0.9667969,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.05104299262166023},{"word":"bend","start":282.85498,"end":283.175,"confidence":0.27539062,"punctuated_word":"bend","sentiment":"neutral","sentiment_score":-0.01702815294265747},{"word":"down","start":283.175,"end":283.65,"confidence":0.8642578,"punctuated_word":"down,","sentiment":"neutral","sentiment_score":-0.03353338688611984},{"word":"but","start":283.81,"end":284.05,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04441395029425621},{"word":"no","start":284.05,"end":284.13,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1210489273071289},{"word":"one","start":284.13,"end":284.53,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14727818965911865},{"word":"responds","start":284.53,"end":285.03,"confidence":0.88500977,"punctuated_word":"responds.","sentiment":"neutral","sentiment_score":-0.0883127748966217},{"word":"is","start":285.81,"end":286.05,"confidence":0.75683594,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010693632066249847},{"word":"it","start":286.05,"end":286.13,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03243091329932213},{"word":"possible","start":286.13,"end":286.61,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":0.03154218941926956},{"word":"to","start":286.61,"end":286.93,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.044415973126888275},{"word":"ask","start":286.93,"end":287.16998,"confidence":0.99316406,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.030500158667564392},{"word":"for","start":287.16998,"end":287.49,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015080489218235016},{"word":"some","start":287.49,"end":287.72998,"confidence":0.9589844,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.01516905426979065},{"word":"discount","start":287.72998,"end":288.22998,"confidence":0.9716797,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.0001534298062324524},{"word":"for","start":288.29,"end":288.79,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002422921359539032},{"word":"for","start":289.09,"end":289.33,"confidence":0.9560547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.012081213295459747},{"word":"next","start":289.33,"end":289.65,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.004255540668964386},{"word":"month","start":289.65,"end":289.88998,"confidence":0.99121094,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":0.017960261553525925},{"word":"i","start":289.88998,"end":290.05,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02773765474557877},{"word":"mean","start":290.05,"end":290.21,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.03965645283460617},{"word":"and","start":290.29,"end":290.44998,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.039604440331459045},{"word":"i","start":290.44998,"end":290.69,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016313500702381134},{"word":"i","start":290.69,"end":290.85,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.039889879524707794},{"word":"will","start":290.85,"end":291.00998,"confidence":0.89746094,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07822638750076294},{"word":"see","start":291.00998,"end":291.25,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05075740814208984},{"word":"as","start":291.25,"end":291.41,"confidence":0.9277344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07964740693569183},{"word":"well","start":291.41,"end":291.65,"confidence":0.8798828,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.10929664969444276},{"word":"if","start":291.65,"end":291.88998,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12840533256530762},{"word":"the","start":291.88998,"end":292.05,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11964035034179688},{"word":"internet","start":292.05,"end":292.44998,"confidence":0.9482422,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.1572146713733673},{"word":"is","start":292.44998,"end":292.69,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09759139269590378},{"word":"going","start":292.69,"end":293.00998,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.16566035151481628},{"word":"well","start":293.00998,"end":293.50998,"confidence":0.9230957,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.11750780045986176},{"word":"anyway","start":330.20502,"end":330.70502,"confidence":0.8173828,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":0.04290866106748581},{"word":"we","start":331.165,"end":331.245,"confidence":0.7216797,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.006348352879285812},{"word":"can't","start":331.245,"end":331.405,"confidence":0.93725586,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.012403308413922788},{"word":"get","start":331.405,"end":331.905,"confidence":0.45629883,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.013015829026699066},{"word":"no","start":337.64,"end":337.89,"confidence":0.9885254,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04609940946102142},{"word":"actually","start":352.875,"end":353.275,"confidence":0.8586426,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.059262726455926895},{"word":"i","start":353.275,"end":353.435,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0967574268579483},{"word":"would","start":353.435,"end":353.675,"confidence":0.97509766,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08563411235809326},{"word":"like","start":353.675,"end":353.835,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0624830387532711},{"word":"to","start":353.835,"end":353.995,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06561620533466339},{"word":"take","start":353.995,"end":354.235,"confidence":0.98535156,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.07018938660621643},{"word":"this","start":354.235,"end":354.635,"confidence":0.71777344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08779311180114746},{"word":"today","start":354.635,"end":355.135,"confidence":0.9980469,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.029372069984674457},{"word":"as","start":355.275,"end":355.51498,"confidence":0.9243164,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.05288287624716759},{"word":"the","start":355.51498,"end":355.915,"confidence":0.90234375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04504890367388725},{"word":"the","start":355.915,"end":356.035,"confidence":0.8803711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045125946402549744},{"word":"that","start":356.155,"end":356.655,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04851119965314865},{"word":"one","start":356.715,"end":356.955,"confidence":0.37646484,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07168185710906982},{"word":"to","start":356.955,"end":357.115,"confidence":0.5449219,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08438919484615326},{"word":"be","start":357.115,"end":357.275,"confidence":0.9970703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07993543148040771},{"word":"canceled","start":357.275,"end":357.675,"confidence":0.90234375,"punctuated_word":"canceled,","sentiment":"neutral","sentiment_score":-0.06726290285587311},{"word":"please","start":357.675,"end":358.175,"confidence":0.99658203,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.06915940344333649},{"word":"sorry","start":358.315,"end":358.715,"confidence":0.99902344,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.23793765902519223},{"word":"to","start":358.715,"end":358.875,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24203260242938995},{"word":"make","start":358.875,"end":359.035,"confidence":0.9892578,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.20901860296726227},{"word":"it","start":359.035,"end":359.115,"confidence":0.5751953,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1887294054031372},{"word":"you","start":359.195,"end":359.355,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.26323989033699036},{"word":"confused","start":359.355,"end":359.855,"confidence":0.8244629,"punctuated_word":"confused.","sentiment":"neutral","sentiment_score":-0.2392767071723938},{"word":"in","start":361.275,"end":361.51498,"confidence":0.9970703,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.1617460697889328},{"word":"in","start":361.51498,"end":362.01498,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12336937338113783},{"word":"in","start":362.155,"end":362.395,"confidence":0.5761719,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11387137323617937},{"word":"one","start":362.395,"end":362.555,"confidence":0.99316406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11159785091876984},{"word":"month","start":362.555,"end":362.875,"confidence":0.9555664,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.12462863326072691},{"word":"it","start":362.875,"end":363.035,"confidence":0.9707031,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13077616691589355},{"word":"will","start":363.035,"end":363.275,"confidence":0.98535156,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.14682449400424957},{"word":"be","start":363.275,"end":363.355,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1508471518754959},{"word":"canceled","start":363.355,"end":363.81,"confidence":0.9604492,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":-0.16073982417583466},{"word":"is","start":364.45,"end":364.69,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.1047227382659912},{"word":"that","start":364.69,"end":364.93,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08766764402389526},{"word":"correct","start":364.93,"end":365.43,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":-0.10015453398227692},{"word":"oh","start":375.33,"end":375.57,"confidence":0.94262695,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.15059992671012878},{"word":"sorry","start":375.57,"end":376.07,"confidence":0.99560547,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.20201930403709412},{"word":"so","start":376.495,"end":376.995,"confidence":0.85498047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1599474996328354},{"word":"let's","start":377.055,"end":377.535,"confidence":0.64123535,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.13842661678791046},{"word":"make","start":377.535,"end":377.935,"confidence":0.72998047,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.13601776957511902},{"word":"it","start":377.935,"end":378.095,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13971129059791565},{"word":"final","start":378.095,"end":378.595,"confidence":0.9970703,"punctuated_word":"final.","sentiment":"neutral","sentiment_score":-0.1364862024784088},{"word":"so","start":379.135,"end":379.375,"confidence":0.9194336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16610319912433624},{"word":"i","start":379.375,"end":379.455,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2242691069841385},{"word":"would","start":379.455,"end":379.615,"confidence":0.9614258,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.23504605889320376},{"word":"like","start":379.615,"end":379.855,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.2334781140089035},{"word":"to","start":379.855,"end":380.015,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2398419827222824},{"word":"cancel","start":380.015,"end":380.515,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.21361710131168363},{"word":"my","start":380.575,"end":381.075,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2593911588191986},{"word":"service","start":381.615,"end":382.115,"confidence":0.97509766,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.2529993951320648},{"word":"and","start":382.575,"end":383.075,"confidence":0.48901367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17772307991981506},{"word":"yeah","start":384.895,"end":385.395,"confidence":0.9836426,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.20162677764892575},{"word":"as","start":385.455,"end":385.615,"confidence":1.0,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.18688258528709412},{"word":"soon","start":385.615,"end":385.855,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2276076972484589},{"word":"as","start":385.855,"end":386.015,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13493502140045166},{"word":"possible","start":386.015,"end":386.515,"confidence":0.99902344,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.13175609707832336},{"word":"yes","start":389.215,"end":389.715,"confidence":0.9748535,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01691107079386711},{"word":"correct","start":389.855,"end":390.33,"confidence":0.9926758,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.012206213548779488},{"word":"yes","start":390.49,"end":390.99,"confidence":0.92407227,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0362672433257103},{"word":"yeah","start":406.005,"end":406.24503,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07145951688289642},{"word":"i","start":406.24503,"end":406.325,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12952041625976562},{"word":"can","start":406.325,"end":406.48502,"confidence":0.97265625,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11442026495933531},{"word":"do","start":406.48502,"end":406.98502,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.14309346675872803},{"word":"that","start":420.24503,"end":420.49503,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.05348203331232071},{"word":"yep","start":420.49503,"end":420.87,"confidence":0.9482422,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08678483963012695},{"word":"yes","start":429.43,"end":429.75,"confidence":0.99316406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05860506370663643},{"word":"i'm","start":429.75,"end":429.99,"confidence":0.9890137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04476038366556168},{"word":"sure","start":429.99,"end":430.49,"confidence":0.9975586,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.0442785918712616},{"word":"yes","start":431.03,"end":431.53,"confidence":0.99609375,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05219302698969841},{"word":"yes","start":432.55,"end":432.885,"confidence":0.99658203,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.14492987096309662},{"word":"sorry","start":470.92502,"end":471.42502,"confidence":0.97558594,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.1297825276851654},{"word":"last","start":480.46,"end":480.94,"confidence":0.8125,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.046946194022893906},{"word":"invoice","start":480.94,"end":481.44,"confidence":0.84033203,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.04787973314523697},{"word":"so","start":481.66,"end":482.16,"confidence":0.9604492,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.027728553861379623},{"word":"are","start":482.78,"end":482.94,"confidence":0.77441406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02603519521653652},{"word":"you","start":482.94,"end":483.02,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02245507389307022},{"word":"gonna","start":483.02,"end":483.52,"confidence":0.98291016,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.01786193996667862},{"word":"direct","start":483.74,"end":484.13998,"confidence":0.99121094,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.038046944886446},{"word":"debit","start":484.13998,"end":484.46,"confidence":0.9165039,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.02523792535066605},{"word":"now","start":484.46,"end":484.78,"confidence":0.9033203,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.023132886737585068},{"word":"because","start":484.78,"end":485.1,"confidence":0.99316406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.037787746638059616},{"word":"it's","start":485.1,"end":485.25998,"confidence":0.9711914,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.033466972410678864},{"word":"normally","start":485.25998,"end":485.75998,"confidence":0.9838867,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.027893520891666412},{"word":"to","start":485.82,"end":486.135,"confidence":0.6640625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007151640951633453},{"word":"no","start":496.61502,"end":497.11502,"confidence":0.8469238,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14980614185333252},{"word":"so","start":510.93,"end":511.17,"confidence":0.83740234,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1496337652206421},{"word":"you","start":511.17,"end":511.33002,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12622900307178497},{"word":"mean","start":511.33002,"end":511.57,"confidence":0.99902344,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.13339084386825562},{"word":"i","start":511.57,"end":511.65,"confidence":0.8100586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17380647361278534},{"word":"need","start":511.65,"end":511.89,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1408330649137497},{"word":"to","start":511.89,"end":512.05,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16077996790409088},{"word":"pay","start":512.05,"end":512.37,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.18417388200759888},{"word":"the","start":512.37,"end":512.53,"confidence":0.91748047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1401517242193222},{"word":"last","start":512.53,"end":512.85,"confidence":0.9980469,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.14976975321769714},{"word":"month","start":512.85,"end":513.09,"confidence":0.96240234,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.15151429176330566},{"word":"in","start":513.09,"end":513.25,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10625160485506058},{"word":"advance","start":513.25,"end":513.735,"confidence":0.74560547,"punctuated_word":"advance?","sentiment":"neutral","sentiment_score":-0.10778786987066268},{"word":"is","start":514.135,"end":514.635,"confidence":0.9375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08033256232738495},{"word":"that","start":521.095,"end":521.345,"confidence":0.94970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11630284786224364},{"word":"right","start":521.345,"end":521.845,"confidence":0.9995117,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.09652956575155258},{"word":"yeah","start":531.48,"end":531.8,"confidence":0.8823242,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00215991772711277},{"word":"okay","start":531.8,"end":532.12,"confidence":0.9719238,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01634076237678528},{"word":"okay","start":532.12,"end":532.62,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016304848715662956},{"word":"so","start":577.365,"end":577.865,"confidence":0.68847656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04708782210946083},{"word":"in","start":578.005,"end":578.245,"confidence":0.7573242,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06794551759958267},{"word":"one","start":578.245,"end":578.725,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.04590028524398804},{"word":"in","start":578.725,"end":578.885,"confidence":0.9199219,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06489087641239166},{"word":"one","start":578.885,"end":579.205,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08649028837680817},{"word":"invoice","start":579.205,"end":579.705,"confidence":0.9802246,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.10418921709060668},{"word":"the","start":581.00995,"end":581.25,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04299631342291832},{"word":"monthly","start":581.25,"end":581.73,"confidence":1.0,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":-0.055162400007247925},{"word":"invoice","start":581.73,"end":582.23,"confidence":0.84814453,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.05688633397221565},{"word":"what's","start":583.00995,"end":583.32996,"confidence":0.9172363,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.05555601045489311},{"word":"the","start":583.32996,"end":583.49,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05576879903674126},{"word":"period","start":583.49,"end":583.97,"confidence":0.9970703,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.04319000244140625},{"word":"is","start":583.97,"end":584.13,"confidence":0.59375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0543803833425045},{"word":"going","start":584.13,"end":584.63,"confidence":0.78808594,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":-0.044461000710725784},{"word":"the","start":584.85,"end":585.17,"confidence":0.9951172,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04918375611305237},{"word":"the","start":585.17,"end":585.25,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.050930216908454895},{"word":"monthly","start":585.25,"end":585.64996,"confidence":0.99609375,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":-0.07421953976154327},{"word":"invoice","start":585.64996,"end":586.13,"confidence":0.8642578,"punctuated_word":"invoice.","sentiment":"neutral","sentiment_score":-0.07140971720218658},{"word":"i","start":586.13,"end":586.20996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06139811873435974},{"word":"mean","start":586.20996,"end":586.44995,"confidence":0.9890137,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.06174085661768913},{"word":"normally","start":586.44995,"end":586.94995,"confidence":0.8859863,"punctuated_word":"normally.","sentiment":"neutral","sentiment_score":-0.041195131838321686},{"word":"right","start":593.08997,"end":593.58997,"confidence":0.9851074,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.005903253331780434},{"word":"yeah","start":594.93,"end":595.43,"confidence":0.9880371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03653332218527794},{"word":"so","start":601.565,"end":601.725,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.331177681684494},{"word":"yep","start":601.885,"end":602.285,"confidence":0.9007161,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.2618855834007263},{"word":"i","start":602.285,"end":602.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2077347636222839},{"word":"do","start":602.445,"end":602.685,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.21896541118621823},{"word":"i","start":602.845,"end":603.345,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.269907683134079},{"word":"understand","start":603.40497,"end":603.90497,"confidence":0.95996094,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.12791098654270172},{"word":"you","start":604.765,"end":604.925,"confidence":0.82470703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.13035693764686584},{"word":"don't","start":604.925,"end":605.08496,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1433553397655487},{"word":"need","start":605.08496,"end":605.245,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13586680591106415},{"word":"to","start":605.245,"end":605.40497,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15999746322631836},{"word":"explain","start":605.40497,"end":605.805,"confidence":0.85058594,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":-0.1650608777999878},{"word":"anymore","start":605.805,"end":606.305,"confidence":0.7805176,"punctuated_word":"anymore,","sentiment":"neutral","sentiment_score":-0.20051848888397217},{"word":"but","start":606.365,"end":606.605,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11790728569030762},{"word":"i","start":606.605,"end":606.845,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13956135511398315},{"word":"i'm","start":607.08496,"end":607.325,"confidence":0.9909668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1257876455783844},{"word":"asking","start":607.325,"end":607.825,"confidence":0.68200684,"punctuated_word":"asking,","sentiment":"neutral","sentiment_score":-0.10336142033338548},{"word":"you","start":608.09,"end":608.25,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21373175084590912},{"word":"will","start":608.25,"end":608.49,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.20800846815109253},{"word":"stop","start":608.49,"end":608.89,"confidence":0.99316406,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.18757264316082},{"word":"my","start":608.89,"end":609.05,"confidence":0.98291016,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2090272605419159},{"word":"service","start":609.05,"end":609.53,"confidence":0.5283203,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.2884575426578522},{"word":"on","start":609.53,"end":609.77,"confidence":0.9873047,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17100144922733307},{"word":"the","start":609.77,"end":610.01,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15102523565292358},{"word":"next","start":610.01,"end":610.41003,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.15602101385593414},{"word":"month","start":610.41003,"end":610.89,"confidence":0.90283203,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.14138972759246826},{"word":"twenty","start":610.89,"end":611.21,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.1379014253616333},{"word":"second","start":611.21,"end":611.69,"confidence":0.80688477,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":-0.1038840115070343},{"word":"right","start":611.69,"end":612.19,"confidence":0.9838867,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":-0.08476737886667252},{"word":"or","start":613.05,"end":613.45,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07542926073074341},{"word":"thirtieth","start":613.45,"end":613.95,"confidence":0.973999,"punctuated_word":"thirtieth?","sentiment":"neutral","sentiment_score":-0.0781278982758522},{"word":"yep","start":632.675,"end":633.175,"confidence":0.7792969,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1263515204191208},{"word":"yes","start":634.595,"end":635.095,"confidence":0.96875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11169703304767609},{"word":"but","start":636.88,"end":637.2,"confidence":0.93847656,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.10104347765445708},{"word":"but","start":637.2,"end":637.44,"confidence":0.9941406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0504191517829895},{"word":"you","start":637.44,"end":637.68,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030558966100215912},{"word":"say","start":637.68,"end":638.18,"confidence":0.99121094,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.052538663148880005},{"word":"once","start":638.48,"end":638.98,"confidence":0.6074219,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.10162344574928284},{"word":"the","start":639.04,"end":639.28,"confidence":0.9614258,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0720081478357315},{"word":"the","start":639.28,"end":639.52,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0822385847568512},{"word":"invoice","start":639.52,"end":640.0,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.0510924831032753},{"word":"paid","start":640.0,"end":640.5,"confidence":0.91796875,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":0.06826692819595337},{"word":"i","start":641.2,"end":641.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09194435179233552},{"word":"have","start":641.36,"end":641.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08804996311664581},{"word":"the","start":641.68,"end":641.84,"confidence":0.9448242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06793825328350067},{"word":"right","start":641.84,"end":642.16,"confidence":0.9873047,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.06959615647792816},{"word":"to","start":642.16,"end":642.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05595829337835312},{"word":"use","start":642.4,"end":642.88,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.0600605234503746},{"word":"until","start":642.88,"end":643.2,"confidence":0.9980469,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.031856052577495575},{"word":"'38","start":643.2,"end":643.68,"confidence":0.67285156,"punctuated_word":"'38.","sentiment":"neutral","sentiment_score":0.04780079424381256},{"word":"right","start":643.68,"end":644.0,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.03938861191272736},{"word":"because","start":644.0,"end":644.32,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.0008397549390792847},{"word":"the","start":644.32,"end":644.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029929473996162415},{"word":"full","start":644.48,"end":644.64,"confidence":0.9970703,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.07394319772720337},{"word":"invoice","start":644.64,"end":645.12,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.006258219480514526},{"word":"is","start":645.12,"end":645.36,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003371983766555786},{"word":"paid","start":645.36,"end":645.86,"confidence":0.8046875,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":-0.0028173886239528656},{"word":"not","start":646.16,"end":646.4,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.018360324203968048},{"word":"twenty","start":646.4,"end":646.8,"confidence":0.9951172,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.014852553606033323},{"word":"second","start":646.8,"end":647.3,"confidence":0.9562988,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.01432715356349945},{"word":"yes","start":654.585,"end":655.085,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03003237396478653},{"word":"yes","start":687.615,"end":688.115,"confidence":0.9711914,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.029615303501486775},{"word":"but","start":688.815,"end":689.135,"confidence":0.93847656,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07220195233821869},{"word":"why","start":689.135,"end":689.375,"confidence":0.9472656,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.12966613471508026},{"word":"sorry","start":689.615,"end":690.115,"confidence":0.95458984,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2010597288608551},{"word":"in","start":691.87,"end":692.19,"confidence":0.9472656,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.13710176944732666},{"word":"july","start":692.19,"end":692.69,"confidence":0.951416,"punctuated_word":"July,","sentiment":"neutral","sentiment_score":-0.12687437236309052},{"word":"it","start":692.75,"end":692.91003,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.128578782081604},{"word":"has","start":692.91003,"end":693.15,"confidence":0.9873047,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1258174628019333},{"word":"been","start":693.15,"end":693.47003,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1004059761762619},{"word":"paid","start":693.47003,"end":693.97003,"confidence":0.79663086,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":-0.09737303853034972},{"word":"so","start":694.03,"end":694.27,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14918369054794312},{"word":"why","start":694.27,"end":694.51,"confidence":0.99609375,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.20575591921806335},{"word":"i","start":694.51,"end":694.67004,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22041308879852295},{"word":"need","start":694.67004,"end":694.91003,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.24017277359962463},{"word":"to","start":694.91003,"end":695.07,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2338676154613495},{"word":"pay","start":695.07,"end":695.57,"confidence":0.9536133,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.25208500027656555},{"word":"it","start":696.03,"end":696.19,"confidence":0.8027344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20827442407608032},{"word":"much","start":696.19,"end":696.51,"confidence":0.9951172,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.27249038219451904},{"word":"earlier","start":696.51,"end":697.01,"confidence":0.95996094,"punctuated_word":"earlier?","sentiment":"neutral","sentiment_score":-0.2613547444343567},{"word":"why","start":697.31,"end":697.63,"confidence":0.9951172,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.24637410044670105},{"word":"why","start":697.63,"end":697.79004,"confidence":0.9550781,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2628490924835205},{"word":"don't","start":697.79004,"end":698.19,"confidence":0.951416,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2420233190059662},{"word":"it","start":698.19,"end":698.35004,"confidence":0.6411133,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19507405161857605},{"word":"direct","start":698.35004,"end":698.75,"confidence":0.46704102,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.2678908705711365},{"word":"debit","start":698.75,"end":699.07,"confidence":0.984375,"punctuated_word":"debit","sentiment":"neutral","sentiment_score":-0.22065430879592896},{"word":"as","start":699.07,"end":699.31,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17891234159469604},{"word":"normal","start":699.31,"end":699.79004,"confidence":1.0,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":-0.19145645201206207},{"word":"and","start":699.79004,"end":700.03,"confidence":0.47583008,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.18740469217300415},{"word":"it's","start":700.03,"end":700.27,"confidence":0.8703613,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1747094839811325},{"word":"the","start":700.27,"end":700.43,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18843279778957367},{"word":"last","start":700.43,"end":700.93,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.14123523235321045},{"word":"invoice","start":701.07,"end":701.57,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.16024522483348846},{"word":"next","start":701.79004,"end":702.19,"confidence":0.9248047,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.132353276014328},{"word":"next","start":702.19,"end":702.59,"confidence":0.9941406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.10872843861579896},{"word":"month","start":702.59,"end":703.09,"confidence":0.9777832,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":-0.14540943503379822},{"word":"why","start":703.88495,"end":704.125,"confidence":0.9941406,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.1816396415233612},{"word":"why","start":704.125,"end":704.20496,"confidence":0.9770508,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1770300716161728},{"word":"you","start":704.20496,"end":704.44495,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16855593025684357},{"word":"need","start":704.44495,"end":704.685,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.16830268502235413},{"word":"to","start":704.685,"end":704.76495,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1546657681465149},{"word":"process","start":704.76495,"end":705.245,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.1322464942932129},{"word":"the","start":705.245,"end":705.485,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17123065888881683},{"word":"the","start":705.485,"end":705.565,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18855731189250943},{"word":"last","start":705.565,"end":705.88495,"confidence":0.9980469,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.13383880257606506},{"word":"invoice","start":705.88495,"end":706.285,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.13583438098430634},{"word":"today","start":706.285,"end":706.785,"confidence":0.99316406,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.1079557165503502},{"word":"hello","start":709.805,"end":710.305,"confidence":0.99609375,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.06925905495882034},{"word":"okay","start":717.27997,"end":717.77997,"confidence":0.97143555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03505377471446991},{"word":"so","start":743.92004,"end":744.24,"confidence":0.69677734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07936248183250427},{"word":"what","start":744.24,"end":744.56,"confidence":0.98535156,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10388924926519394},{"word":"about","start":744.56,"end":744.80005,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09548895061016084},{"word":"the","start":744.80005,"end":745.12,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09068356454372406},{"word":"the","start":745.12,"end":745.36005,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11843108385801315},{"word":"another","start":745.68,"end":746.18,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.12550586462020874},{"word":"eight","start":746.88,"end":747.36005,"confidence":0.890625,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.12589947879314425},{"word":"eight","start":747.36005,"end":747.68,"confidence":0.93359375,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.11356166750192642},{"word":"to","start":747.68,"end":747.92004,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14725571870803833},{"word":"six","start":747.92004,"end":748.24,"confidence":0.9951172,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.11384177207946776},{"word":"eight","start":748.4,"end":748.56,"confidence":0.9980469,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.11054198443889618},{"word":"to","start":748.56,"end":748.80005,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15061229467391968},{"word":"seven","start":748.80005,"end":749.2,"confidence":0.9760742,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.08061198890209198},{"word":"day","start":749.2,"end":749.7,"confidence":0.6125488,"punctuated_word":"day?","sentiment":"neutral","sentiment_score":-0.09139293432235718},{"word":"sorry","start":750.0,"end":750.4,"confidence":0.8586426,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08546730130910873},{"word":"eight","start":750.4,"end":750.72003,"confidence":0.97998047,"punctuated_word":"Eight","sentiment":"neutral","sentiment_score":-0.04049282893538475},{"word":"days","start":750.72003,"end":751.22003,"confidence":0.9716797,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.08488176763057709},{"word":"outstanding","start":753.52,"end":754.02,"confidence":0.7685547,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":-0.06501996517181396},{"word":"in","start":754.32,"end":754.56,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.042331673204898834},{"word":"august","start":754.56,"end":755.06,"confidence":0.72998047,"punctuated_word":"August?","sentiment":"neutral","sentiment_score":-0.04162915423512459},{"word":"would","start":755.12,"end":755.36005,"confidence":0.9980469,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.03928028792142868},{"word":"you","start":755.36005,"end":755.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06109454110264778},{"word":"transfer","start":755.52,"end":756.0,"confidence":0.99902344,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.08512946963310242},{"word":"the","start":756.0,"end":756.5,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05519438162446022},{"word":"the","start":757.2,"end":757.36005,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04107045382261276},{"word":"the","start":757.36005,"end":757.44,"confidence":0.89990234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04089481383562088},{"word":"refund","start":757.44,"end":757.92004,"confidence":0.99902344,"punctuated_word":"refund","sentiment":"neutral","sentiment_score":-0.07166382670402527},{"word":"amount","start":757.92004,"end":758.4,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.05708670988678932},{"word":"to","start":758.4,"end":758.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03922321647405624},{"word":"me","start":758.56,"end":759.06,"confidence":0.99902344,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.022396111860871315},{"word":"okay","start":779.55,"end":779.95,"confidence":0.8378906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06029276549816131},{"word":"so","start":779.95,"end":780.45,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03177506476640701},{"word":"so","start":781.55,"end":781.79004,"confidence":0.87158203,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03143932297825813},{"word":"next","start":781.79004,"end":782.11,"confidence":0.9970703,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.028579507023096085},{"word":"invoice","start":782.11,"end":782.61,"confidence":0.96533203,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.03378511592745781},{"word":"the","start":782.75,"end":782.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03882863000035286},{"word":"first","start":782.99,"end":783.31,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03859991580247879},{"word":"to","start":783.31,"end":783.63,"confidence":0.9633789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05686972290277481},{"word":"twenty","start":783.63,"end":783.95,"confidence":0.9980469,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04896363243460655},{"word":"second","start":783.95,"end":784.45,"confidence":0.9970703,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.039415910840034485},{"word":"august","start":784.51,"end":785.01,"confidence":0.8088379,"punctuated_word":"August,","sentiment":"neutral","sentiment_score":0.03132231906056404},{"word":"how","start":785.135,"end":785.21497,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.02375057339668274},{"word":"much","start":785.21497,"end":785.535,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.027753697708249092},{"word":"is","start":785.535,"end":786.035,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.030535195022821423},{"word":"it","start":788.725,"end":788.975,"confidence":0.99853516,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.01859021931886673},{"word":"mhmm","start":788.975,"end":789.475,"confidence":0.9741211,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.018811099231243137},{"word":"yep","start":789.77496,"end":790.27496,"confidence":0.9194336,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04473482072353363},{"word":"yeah","start":802.02,"end":802.26,"confidence":0.7727051,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006440531462430954},{"word":"yep","start":802.26,"end":802.76,"confidence":0.7305908,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02709452621638775},{"word":"okay","start":809.54004,"end":810.04004,"confidence":0.72558594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10511530935764311},{"word":"okay","start":863.73,"end":864.23,"confidence":0.9523926,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0427846759557724},{"word":"yes","start":869.535,"end":870.035,"confidence":0.75878906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13593566417694092},{"word":"no","start":907.25995,"end":907.75995,"confidence":0.6213379,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10171923041343688},{"word":"no","start":930.065,"end":930.305,"confidence":0.9838867,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.024035800248384476},{"word":"thank","start":930.305,"end":930.545,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2191646099090576},{"word":"you","start":930.545,"end":931.045,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14923100173473358},{"word":"okay","start":936.82,"end":937.22003,"confidence":0.94555664,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.23613323271274567},{"word":"thank","start":937.22003,"end":937.46,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7474415302276611},{"word":"you","start":937.46,"end":937.96,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6549397706985474},{"word":"thank","start":946.0369,"end":946.1969,"confidence":0.85498047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7946483492851257},{"word":"you","start":946.1969,"end":946.5969,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7600843906402588},{"word":"bye","start":946.5969,"end":946.7569,"confidence":0.97802734,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.3503669202327728},{"word":"bye","start":946.7569,"end":947.2569,"confidence":0.9951172,"punctuated_word":"bye.","sentiment":"positive","sentiment_score":0.48675522208213806}],"paragraphs":{"transcript":"\nHello. Paris speaking. Yes. Good. Thank you.\n\nYes. There are many reasons. First thing, it's nowadays, the Internet is super slow. I I need to swap to my own personal data. And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data.\n\nAnd I also inform in the email to them, and no one respond to me at all. Yeah. Also yeah. Alright. To to the main email support support at something.\n\nYeah. Yeah. Yes. Yes. Sorry.\n\n07/1991. Yes. No. Actually, I we we are planning to to show. It's okay.\n\nWe we are trying to change anyway, and I would like to cancel today. Is is it possible? Mhmm. Yes. I used to yeah.\n\nI used to ask for some discount during the during the system bend down, but no one responds. Is it possible to ask for some discount for for next month? I mean and I I will see as well if the Internet is going well. Anyway, we can't get No. Actually, I would like to take this today as the the that one to be canceled, please.\n\nSorry to make it you confused. In in in one month, it will be canceled. Is that correct? Oh, sorry. So let's make it final.\n\nSo I would like to cancel my service and yeah. As soon as possible. Yes. Correct. Yes.\n\nYeah. I can do that. Yep. Yes. I'm sure.\n\nYes. Yes. Sorry? Last invoice. So are you gonna direct debit now?\n\nBecause it's normally to no. So you mean I need to pay the last month in advance? Is that right? Yeah. Okay.\n\nOkay. So in one in one invoice, the monthly invoice, what's the period is going? The the monthly invoice. I mean, normally. Right.\n\nYeah. So yep. I do I understand. You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth? Yep.\n\nYes. But but you say once the the invoice paid, I have the right to use until '38. Right? Because the full invoice is paid, not twenty second. Yes.\n\nYes. But why sorry. In July, it has been paid. So why I need to pay it much earlier? Why why don't it direct debit as normal and it's the last invoice next next month?\n\nWhy why you need to process the the last invoice today? Hello? Okay. So what about the the another eight eight to six eight to seven day? Sorry.\n\nEight days outstanding in August? Would you transfer the the the refund amount to me? Okay. So so next invoice, the first to twenty second August, how much is it? Mhmm.\n\nYep. Yeah. Yep. Okay. Okay.\n\nYes. No. No. Thank you. Okay.\n\nThank you. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":0.0101757338270545},{"text":"Paris speaking.","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.011369774118065834},{"text":"Yes.","start":13.599999,"end":13.965,"sentiment":"neutral","sentiment_score":0.10149107873439787},{"text":"Good.","start":16.845,"end":17.005001,"sentiment":"positive","sentiment_score":0.4700711965560913},{"text":"Thank you.","start":17.005001,"end":17.665,"sentiment":"positive","sentiment_score":0.5664743781089783}],"sentiment":"neutral","sentiment_score":0.2482037590816617,"num_words":7,"start":4.72,"end":17.665},{"sentences":[{"text":"Yes.","start":29.564999,"end":29.94,"sentiment":"neutral","sentiment_score":-0.04858177527785301},{"text":"There are many reasons.","start":39.54,"end":40.760002,"sentiment":"neutral","sentiment_score":-0.19415248557925224},{"text":"First thing, it's nowadays, the Internet is super slow.","start":41.06,"end":45.16,"sentiment":"negative","sentiment_score":-0.4274343070056703},{"text":"I I need to swap to my own personal data.","start":45.675,"end":49.855,"sentiment":"negative","sentiment_score":-0.3736761838197708},{"text":"And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data.","start":50.555,"end":65.79,"sentiment":"neutral","sentiment_score":-0.3029777176918522}],"sentiment":"neutral","sentiment_score":-0.32365766485983677,"num_words":55,"start":29.564999,"end":65.79},{"sentences":[{"text":"And I also inform in the email to them, and no one respond to me at all.","start":66.17,"end":72.515,"sentiment":"negative","sentiment_score":-0.38351787626743317},{"text":"Yeah.","start":72.515,"end":73.015,"sentiment":"neutral","sentiment_score":-0.1053597927093506},{"text":"Also yeah.","start":73.155,"end":74.295,"sentiment":"neutral","sentiment_score":-0.10298312455415726},{"text":"Alright.","start":77.155,"end":77.655,"sentiment":"neutral","sentiment_score":-0.060136280953884125},{"text":"To to the main email support support at something.","start":103.645,"end":107.585,"sentiment":"neutral","sentiment_score":-0.0465183560219076}],"sentiment":"neutral","sentiment_score":-0.24366438078383604,"num_words":30,"start":66.17,"end":107.585},{"sentences":[{"text":"Yeah.","start":107.805,"end":108.305,"sentiment":"neutral","sentiment_score":-0.001300162635743618},{"text":"Yeah.","start":110.445,"end":110.945,"sentiment":"neutral","sentiment_score":-0.00675117177888751},{"text":"Yes.","start":111.244995,"end":111.744995,"sentiment":"neutral","sentiment_score":0.019507996737957},{"text":"Yes.","start":111.885,"end":112.385,"sentiment":"neutral","sentiment_score":0.029094545170664787},{"text":"Sorry.","start":132.00499,"end":132.50499,"sentiment":"neutral","sentiment_score":-0.026750866323709488}],"sentiment":"neutral","sentiment_score":0.0027600682340562345,"num_words":5,"start":107.805,"end":132.50499},{"sentences":[{"text":"07/1991.","start":136.56499,"end":139.94499,"sentiment":"neutral","sentiment_score":0.009340954944491386},{"text":"Yes.","start":162.395,"end":162.895,"sentiment":"neutral","sentiment_score":0.02767566591501236},{"text":"No.","start":182.845,"end":183.08499,"sentiment":"neutral","sentiment_score":-0.06408996134996414},{"text":"Actually, I we we are planning to to show.","start":183.08499,"end":186.065,"sentiment":"neutral","sentiment_score":-0.05166058180232843},{"text":"It's okay.","start":186.36499,"end":187.005,"sentiment":"neutral","sentiment_score":0.07534070685505867}],"sentiment":"neutral","sentiment_score":-0.024381225928664207,"num_words":14,"start":136.56499,"end":187.005},{"sentences":[{"text":"We we are trying to change anyway, and I would like to cancel today.","start":187.005,"end":191.485,"sentiment":"neutral","sentiment_score":-0.043532630162579675},{"text":"Is is it possible?","start":191.485,"end":192.625,"sentiment":"neutral","sentiment_score":0.003214155323803424},{"text":"Mhmm.","start":214.38501,"end":214.88501,"sentiment":"neutral","sentiment_score":0.06250575184822083},{"text":"Yes.","start":244.835,"end":245.335,"sentiment":"neutral","sentiment_score":0.08751682192087173},{"text":"I used to yeah.","start":276.535,"end":277.735,"sentiment":"neutral","sentiment_score":0.0897265812382102}],"sentiment":"neutral","sentiment_score":-0.0036529709274570146,"num_words":24,"start":187.005,"end":277.735},{"sentences":[{"text":"I used to ask for some discount during the during the system bend down, but no one responds.","start":277.735,"end":285.03,"sentiment":"neutral","sentiment_score":-0.04815805248088307},{"text":"Is it possible to ask for some discount for for next month?","start":285.81,"end":289.88998,"sentiment":"neutral","sentiment_score":0.017654994502663612},{"text":"I mean and I I will see as well if the Internet is going well.","start":289.88998,"end":293.50998,"sentiment":"neutral","sentiment_score":0.0844766452908516},{"text":"Anyway, we can't get No.","start":330.20502,"end":337.89,"sentiment":"neutral","sentiment_score":-0.004452306590974331},{"text":"Actually, I would like to take this today as the the that one to be canceled, please.","start":352.875,"end":358.175,"sentiment":"neutral","sentiment_score":-0.06594739963903147}],"sentiment":"neutral","sentiment_score":-0.007928397881784547,"num_words":67,"start":277.735,"end":358.175},{"sentences":[{"text":"Sorry to make it you confused.","start":358.315,"end":359.855,"sentiment":"neutral","sentiment_score":-0.23003914455572763},{"text":"In in in one month, it will be canceled.","start":361.275,"end":363.81,"sentiment":"neutral","sentiment_score":-0.13604454861746895},{"text":"Is that correct?","start":364.45,"end":365.43,"sentiment":"neutral","sentiment_score":-0.09751497209072113},{"text":"Oh, sorry.","start":375.33,"end":376.07,"sentiment":"neutral","sentiment_score":-0.17630961537361145},{"text":"So let's make it final.","start":376.495,"end":378.595,"sentiment":"neutral","sentiment_score":-0.14211787581443786}],"sentiment":"neutral","sentiment_score":-0.15841557323932648,"num_words":25,"start":358.315,"end":378.595},{"sentences":[{"text":"So I would like to cancel my service and yeah.","start":379.135,"end":385.395,"sentiment":"neutral","sentiment_score":-0.22040959745645522},{"text":"As soon as possible.","start":385.455,"end":386.515,"sentiment":"neutral","sentiment_score":-0.170295350253582},{"text":"Yes.","start":389.215,"end":389.715,"sentiment":"neutral","sentiment_score":-0.01691107079386711},{"text":"Correct.","start":389.855,"end":390.33,"sentiment":"neutral","sentiment_score":-0.012206213548779488},{"text":"Yes.","start":390.49,"end":390.99,"sentiment":"neutral","sentiment_score":0.0362672433257103}],"sentiment":"neutral","sentiment_score":-0.1693016127409304,"num_words":17,"start":379.135,"end":390.99},{"sentences":[{"text":"Yeah.","start":406.005,"end":406.24503,"sentiment":"neutral","sentiment_score":-0.07145951688289642},{"text":"I can do that.","start":406.24503,"end":420.49503,"sentiment":"neutral","sentiment_score":-0.08338802866637707},{"text":"Yep.","start":420.49503,"end":420.87,"sentiment":"neutral","sentiment_score":0.08678483963012695},{"text":"Yes.","start":429.43,"end":429.75,"sentiment":"neutral","sentiment_score":0.05860506370663643},{"text":"I'm sure.","start":429.75,"end":430.49,"sentiment":"neutral","sentiment_score":0.044519487768411636}],"sentiment":"neutral","sentiment_score":-0.018953639186090894,"num_words":9,"start":406.005,"end":430.49},{"sentences":[{"text":"Yes.","start":431.03,"end":431.53,"sentiment":"neutral","sentiment_score":0.05219302698969841},{"text":"Yes.","start":432.55,"end":432.885,"sentiment":"neutral","sentiment_score":0.14492987096309662},{"text":"Sorry?","start":470.92502,"end":471.42502,"sentiment":"neutral","sentiment_score":-0.1297825276851654},{"text":"Last invoice.","start":480.46,"end":481.44,"sentiment":"neutral","sentiment_score":-0.04741296358406544},{"text":"So are you gonna direct debit now?","start":481.66,"end":484.78,"sentiment":"neutral","sentiment_score":-0.025785502844623158}],"sentiment":"neutral","sentiment_score":-0.017332006401071947,"num_words":12,"start":431.03,"end":484.78},{"sentences":[{"text":"Because it's normally to no.","start":484.78,"end":497.11502,"sentiment":"neutral","sentiment_score":-0.048360548168420794},{"text":"So you mean I need to pay the last month in advance?","start":510.93,"end":513.735,"sentiment":"neutral","sentiment_score":-0.14369352037707964},{"text":"Is that right?","start":514.135,"end":521.845,"sentiment":"neutral","sentiment_score":-0.0977216586470604},{"text":"Yeah.","start":531.48,"end":531.8,"sentiment":"neutral","sentiment_score":0.00215991772711277},{"text":"Okay.","start":531.8,"end":532.12,"sentiment":"neutral","sentiment_score":0.01634076237678528}],"sentiment":"neutral","sentiment_score":-0.10185405823656103,"num_words":22,"start":484.78,"end":532.12},{"sentences":[{"text":"Okay.","start":532.12,"end":532.62,"sentiment":"neutral","sentiment_score":0.016304848715662956},{"text":"So in one in one invoice, the monthly invoice, what's the period is going?","start":577.365,"end":584.63,"sentiment":"neutral","sentiment_score":-0.05892180358724935},{"text":"The the monthly invoice.","start":584.85,"end":586.13,"sentiment":"neutral","sentiment_score":-0.06143580749630928},{"text":"I mean, normally.","start":586.13,"end":586.94995,"sentiment":"neutral","sentiment_score":-0.05477803573012352},{"text":"Right.","start":593.08997,"end":593.58997,"sentiment":"neutral","sentiment_score":-0.005903253331780434}],"sentiment":"neutral","sentiment_score":-0.05324265182666157,"num_words":23,"start":532.12,"end":593.58997},{"sentences":[{"text":"Yeah.","start":594.93,"end":595.43,"sentiment":"neutral","sentiment_score":-0.03653332218527794},{"text":"So yep.","start":601.565,"end":602.285,"sentiment":"neutral","sentiment_score":-0.29653163254261017},{"text":"I do I understand.","start":602.285,"end":603.90497,"sentiment":"neutral","sentiment_score":-0.20612971112132072},{"text":"You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth?","start":604.765,"end":613.95,"sentiment":"neutral","sentiment_score":-0.15117161193241677},{"text":"Yep.","start":632.675,"end":633.175,"sentiment":"neutral","sentiment_score":0.1263515204191208}],"sentiment":"neutral","sentiment_score":-0.1548713311785832,"num_words":32,"start":594.93,"end":633.175},{"sentences":[{"text":"Yes.","start":634.595,"end":635.095,"sentiment":"neutral","sentiment_score":0.11169703304767609},{"text":"But but you say once the the invoice paid, I have the right to use until '38.","start":636.88,"end":643.68,"sentiment":"neutral","sentiment_score":0.06605848450871075},{"text":"Right?","start":643.68,"end":644.0,"sentiment":"neutral","sentiment_score":0.03938861191272736},{"text":"Because the full invoice is paid, not twenty second.","start":644.0,"end":647.3,"sentiment":"neutral","sentiment_score":0.012844517413112853},{"text":"Yes.","start":654.585,"end":655.085,"sentiment":"neutral","sentiment_score":0.03003237396478653}],"sentiment":"neutral","sentiment_score":0.04895561766521684,"num_words":29,"start":634.595,"end":655.085},{"sentences":[{"text":"Yes.","start":687.615,"end":688.115,"sentiment":"neutral","sentiment_score":-0.029615303501486775},{"text":"But why sorry.","start":688.815,"end":690.115,"sentiment":"neutral","sentiment_score":-0.13430927197138467},{"text":"In July, it has been paid.","start":691.87,"end":693.97003,"sentiment":"neutral","sentiment_score":-0.11935856690009435},{"text":"So why I need to pay it much earlier?","start":694.03,"end":697.01,"sentiment":"neutral","sentiment_score":-0.22706640428966945},{"text":"Why why don't it direct debit as normal and it's the last invoice next next month?","start":697.31,"end":703.09,"sentiment":"neutral","sentiment_score":-0.1902345698326826}],"sentiment":"neutral","sentiment_score":-0.17817272219274724,"num_words":35,"start":687.615,"end":703.09},{"sentences":[{"text":"Why why you need to process the the last invoice today?","start":703.88495,"end":706.785,"sentiment":"neutral","sentiment_score":-0.1563506783409552},{"text":"Hello?","start":709.805,"end":710.305,"sentiment":"neutral","sentiment_score":-0.06925905495882034},{"text":"Okay.","start":717.27997,"end":717.77997,"sentiment":"neutral","sentiment_score":0.03505377471446991},{"text":"So what about the the another eight eight to six eight to seven day?","start":743.92004,"end":749.7,"sentiment":"neutral","sentiment_score":-0.11050564529640335},{"text":"Sorry.","start":750.0,"end":750.4,"sentiment":"neutral","sentiment_score":-0.08546730130910873}],"sentiment":"neutral","sentiment_score":-0.1209503241947719,"num_words":28,"start":703.88495,"end":750.4},{"sentences":[{"text":"Eight days outstanding in August?","start":750.4,"end":755.06,"sentiment":"neutral","sentiment_score":-0.05487107783555985},{"text":"Would you transfer the the the refund amount to me?","start":755.12,"end":759.06,"sentiment":"neutral","sentiment_score":-0.05130338128656149},{"text":"Okay.","start":779.55,"end":779.95,"sentiment":"neutral","sentiment_score":0.06029276549816131},{"text":"So so next invoice, the first to twenty second August, how much is it?","start":779.95,"end":788.975,"sentiment":"neutral","sentiment_score":0.03430063051304647},{"text":"Mhmm.","start":788.975,"end":789.475,"sentiment":"neutral","sentiment_score":0.018811099231243137}],"sentiment":"neutral","sentiment_score":-0.007357306778430939,"num_words":31,"start":750.4,"end":789.475},{"sentences":[{"text":"Yep.","start":789.77496,"end":790.27496,"sentiment":"neutral","sentiment_score":0.04473482072353363},{"text":"Yeah.","start":802.02,"end":802.26,"sentiment":"neutral","sentiment_score":0.006440531462430954},{"text":"Yep.","start":802.26,"end":802.76,"sentiment":"neutral","sentiment_score":0.02709452621638775},{"text":"Okay.","start":809.54004,"end":810.04004,"sentiment":"neutral","sentiment_score":0.10511530935764311},{"text":"Okay.","start":863.73,"end":864.23,"sentiment":"neutral","sentiment_score":0.0427846759557724}],"sentiment":"neutral","sentiment_score":0.04523397274315357,"num_words":5,"start":789.77496,"end":864.23},{"sentences":[{"text":"Yes.","start":869.535,"end":870.035,"sentiment":"neutral","sentiment_score":0.13593566417694092},{"text":"No.","start":907.25995,"end":907.75995,"sentiment":"neutral","sentiment_score":-0.10171923041343688},{"text":"No.","start":930.065,"end":930.305,"sentiment":"neutral","sentiment_score":0.024035800248384476},{"text":"Thank you.","start":930.305,"end":931.045,"sentiment":"neutral","sentiment_score":0.1841978058218956},{"text":"Okay.","start":936.82,"end":937.22003,"sentiment":"neutral","sentiment_score":0.23613323271274567}],"sentiment":"neutral","sentiment_score":0.11046351306140423,"num_words":6,"start":869.535,"end":937.22003},{"sentences":[{"text":"Thank you.","start":937.22003,"end":937.96,"sentiment":"positive","sentiment_score":0.7011906504631042},{"text":"Thank you.","start":946.0369,"end":946.5969,"sentiment":"positive","sentiment_score":0.7773663699626923},{"text":"Bye bye.","start":946.5969,"end":947.2569,"sentiment":"positive","sentiment_score":0.41856107115745544}],"sentiment":"positive","sentiment_score":0.6323726971944174,"num_words":6,"start":937.22003,"end":947.2569}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello. Paris speaking.\n\nChannel 0: Hi. Good morning. This is Airtel accounts. Am I speaking to Nupri Povosan?\n\nChannel 1: Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you.\n\nChannel 0: That's great to hear. We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services.\n\nChannel 1: Yes.\n\nChannel 0: Okay. And, what is the reason you would like to cancel your services for proper documentation?\n\nChannel 1: There are many reasons. First thing, it's nowadays, the Internet is super slow. I I need to swap to my own personal data. And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data. And I also inform in the email to them, and no one respond to me at all.\n\nYeah. Also yeah.\n\nChannel 0: Oh, I'm so sorry to hear about that. But\n\nChannel 1: Alright.\n\nChannel 0: if I'm I will bring this concern if you're not able to get the response. But as much as we do, every service concern should be attended, and it's being resolved. So I'm just wondering which email you sent your concern or asking a support. To which email?\n\nChannel 1: To to the main email support support at something. Yeah.\n\nChannel 0: Support at airtel, something\n\nChannel 1: Yeah.\n\nChannel 0: like that?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. I'll check this after this call because it might we we we might not receive it because if we receive it, they will reach out to you definitely. And would you mind verifying your date of birth?\n\nChannel 1: Sorry.\n\nChannel 0: Your birthday, please?\n\nChannel 1: 07/1991.\n\nChannel 0: Okay. That's perfect. Thank you. And since you mentioned you had a service issue, I do acknowledge that because we previous month, we had, like, the GeoIP issue. But do you have, like, the issue currently having a slow speed?\n\nBecause\n\nChannel 1: Yes.\n\nChannel 0: if yes, I can go ahead and definitely transfer you to our technical support to check this out for you and investigate because your services is still up and running. So, definitely, this could be resolved if if it was attended in a timely manner. So you don't\n\nChannel 1: No.\n\nChannel 0: need to\n\nChannel 1: Actually,\n\nChannel 0: cancel your\n\nChannel 1: I\n\nChannel 0: services\n\nChannel 1: we we are planning\n\nChannel 0: or whatsoever.\n\nChannel 1: to to show. It's okay. We we are trying to change anyway, and I would like to cancel today. Is is it possible?\n\nChannel 0: Yeah. I understand that. Or, technically, our cancellation process should be done over the phone like this. The reason why when the day that we received your notification, we reach we tried to call you. So good thing that you answered your phone call.\n\nSo, technically, I wanted to explain to you as well, our\n\nChannel 1: Mhmm.\n\nChannel 0: cancellation process should be done over the over the phone providing thirty days notice. So your notice will be discounted today. So it means to say, you still need to pay from July 22 until the twenty second. So it means to say you will be needing to settle August to the twenty second to cover your thirty days notice if you would like to proceed with your cancellation today.\n\nChannel 1: Yes.\n\nChannel 0: Because if you wanted to cancel it today, you should be calling us June 22, something like that. But on my end, I don't want to lose you if that's the reason why you would like to cancel it. If you would like, we can go ahead and upgrade your service. And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that. That way,\n\nChannel 1: I used\n\nChannel 0: you don't\n\nChannel 1: to\n\nChannel 0: need to\n\nChannel 1: yeah.\n\nChannel 0: switch\n\nChannel 1: I used\n\nChannel 0: to\n\nChannel 1: to ask for some discount during the during the system bend down, but no one responds. Is it possible to ask for some discount for for next month? I mean and I I will see as well if the Internet is going well.\n\nChannel 0: Yeah. Definitely. Definitely. As I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out. As you can see, you you received, like, a missed call from us.\n\nRight? So we tried to talk to you. So let me see what I can do in reference to your request. I would love to help you today since I got you on the line. So would you like to get a discount, or would you like to upgrade it?\n\nChannel 1: Anyway,\n\nChannel 0: Get a discount\n\nChannel 1: we\n\nChannel 0: with\n\nChannel 1: can't get\n\nChannel 0: your current plan, or would you like to upgrade and get a discount? Like, let me just\n\nChannel 1: No.\n\nChannel 0: explain. I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount? It's your option. Just let me know.\n\nChannel 1: Actually, I would like to take this today as the the that one to be canceled, please. Sorry to make it you confused. In in in one month, it will be canceled. Is\n\nChannel 0: So\n\nChannel 1: that correct?\n\nChannel 0: in in one month. So well, no. I'm confused what you want to do. Please elaborate.\n\nChannel 1: Oh, sorry. So let's make it final. So I would like to cancel my service and yeah. As soon as possible.\n\nChannel 0: So today, you would like to cancel your service?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Alright.\n\nChannel 1: Yes.\n\nChannel 0: So if you would like to cancel your service today, you still need to pay the invoice covering thirty days because you have to cover the thirty days notice.\n\nChannel 1: Yeah.\n\nChannel 0: You\n\nChannel 1: I can\n\nChannel 0: haven't\n\nChannel 1: do\n\nChannel 0: provided a thirty days notice. Okay. Sure. Would you mind staying the line? In that way, I can one moment.\n\nI do believe you you are on a automatic payment. Right?\n\nChannel 1: that. Yep.\n\nChannel 0: Okay. So here's what I'm going to do. I respect your decision. Are you sure we can just extend three months discounted period?\n\nChannel 1: Yes. I'm\n\nChannel 0: And\n\nChannel 1: sure.\n\nChannel 0: then\n\nChannel 1: Yes.\n\nChannel 0: you you are sure? Okay.\n\nChannel 1: Yes.\n\nChannel 0: I respect that. I respect that. At least we tried. Okay? And we don't want to lose on our end, but, yeah, that's had reality.\n\nI believe we have not received the one you sent. But, anyway, I'll go ahead and prepare the invoice covering the thirty days notice. Okay? That's August '27 twenty second. Today is the twenty second.\n\nThat's thirty days from today. And then I will just process it using the payment method nominated payment method you have on record. Is that okay?\n\nChannel 1: Sorry?\n\nChannel 0: I will process the last invoice using your nominated payment bank account.\n\nChannel 1: Last invoice. So are you gonna direct debit now? Because it's normally\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: We can. Yeah. That's what I'm trying to say. I'm trying to tell you if you agreed, authorized to process the payment today, your last\n\nChannel 1: no.\n\nChannel 0: invoice that I will prepare, in that way, I could arrange the cancellation to our tech team because you are wanting to cancel it today. Right?\n\nChannel 1: So you mean I need to pay the last month in advance? Is\n\nChannel 0: Yeah. Because to cover thirty days notice. If you wanted to,\n\nChannel 1: that right?\n\nChannel 0: cancel your service today, July 22, you have you should call us June 22.\n\nChannel 1: Yeah. Okay. Okay.\n\nChannel 0: K? You got it? So you're calling us today. So this will be the start of your thirty days notice. The reason why we have to cover that thirty days from August '22 because, also, we're praying ahead of time to the network, super network.\n\nSo today is your official notification. That's also the official notification that we do to the network because this is the day that we talk to you and confirm. Because we cannot just process a cancellation if it's via email because for security measure, and that's the policy in Australia, we really need to talk to customer and verify some\n\nChannel 1: So\n\nChannel 0: details\n\nChannel 1: in\n\nChannel 0: just\n\nChannel 1: one\n\nChannel 0: to make sure\n\nChannel 1: in\n\nChannel 0: we're\n\nChannel 1: one\n\nChannel 0: dealing\n\nChannel 1: invoice,\n\nChannel 0: with the account holder.\n\nChannel 1: the monthly invoice, what's the period is going? The the monthly invoice. I mean, normally.\n\nChannel 0: Yeah. The yeah. The monthly invoice covering July first to thirty first. So this\n\nChannel 1: Right.\n\nChannel 0: has been paid. Yeah. It has been\n\nChannel 1: Yeah.\n\nChannel 0: paid. However, your provide you have to provide thirty days notice. This is not covered the thirty days notice.\n\nChannel 1: So yep.\n\nChannel 0: This is the\n\nChannel 1: I do\n\nChannel 0: recurring\n\nChannel 1: I\n\nChannel 0: invoice.\n\nChannel 1: understand. You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth?\n\nChannel 0: Okay. It's your discretion. If you you mentioned earlier you would like to stop it right now. But if you would like to use the service until the twenty second, that would be fine. As long as we are talking right now, we set this up.\n\nYou provided thirty days notice. Is\n\nChannel 1: Yep.\n\nChannel 0: is that you would like to do?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Sure.\n\nChannel 1: But\n\nChannel 0: So\n\nChannel 1: but you say once the the invoice paid, I have the right to use until '38. Right? Because the full invoice is paid, not twenty second.\n\nChannel 0: yeah. So if you would like to use your service until the August 22,\n\nChannel 1: Yes.\n\nChannel 0: we will not process your invoice today. We will just process in a normal processing time that we're having every month, which is between the fifty that till the tenth, the latest the eleventh, since you're wanting to use it until the twenty second. So it should be paid before the August 22, and then we will cancel it that day. Let me check the day. Okay?\n\nIt just so happened we need to process it today because you mentioned you want it today. But if you don't want it to cancel\n\nChannel 1: Yes.\n\nChannel 0: today, we\n\nChannel 1: But\n\nChannel 0: can just\n\nChannel 1: why sorry.\n\nChannel 0: delete until the twenty second.\n\nChannel 1: In July, it has been paid. So why I need to pay it much earlier? Why why don't it direct debit as normal and it's the last invoice next next month? Why why you need to process the the last invoice today? Hello?\n\nChannel 0: I need to process the last invoice today if you would like to cancel it today. In that\n\nChannel 1: Okay.\n\nChannel 0: way, we can cover the thirty days notice. But if you don't want it to cancel today, you would like to utilize your thirty days notice with the invoice. We don't need to process your last invoice today. We can do it with the normal way that we're processing on August, and we can cancel it on August 22.\n\nChannel 1: So what about the the another eight eight to six eight to seven day? Sorry. Eight days outstanding in August? Would you transfer the the the refund amount to me?\n\nChannel 0: I said August 22, so we can end your bill till August 22. So your invoice will just cover August '22. We will not charge you until the end of the month of August. That's the good thing having providing a notice, thirty days notice.\n\nChannel 1: Okay. So so next invoice, the first to twenty second\n\nChannel 0: Yeah.\n\nChannel 1: August, how much is\n\nChannel 0: Mhmm. Let me calculate it for you.\n\nChannel 1: it?\n\nChannel 0: Okay?\n\nChannel 1: Mhmm.\n\nChannel 0: And then to\n\nChannel 1: Yep.\n\nChannel 0: set your proper expectation, you will be receiving this on August 1. Okay? Not today. Since you wanting to cancel it on August 22 to utilize your thirty days notice. One moment.\n\nJust\n\nChannel 1: Yeah. Yep.\n\nChannel 0: be on the line. Let me just put your billing period, the twenty second. Okay? I'll get back to you.\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Okay. Thank you so much for patiently waiting on the line. So, technically, your invoice will be $49.64. That's covering August '22.\n\nI've\n\nChannel 1: Okay.\n\nChannel 0: already sent your billing end date, the twenty second of next month. Alright? August\n\nChannel 1: Yes.\n\nChannel 0: first, you will receive your invoice with this period. It will be automatically or directly be processed between the fifth till the tenth, the latest '11. And then as long as your balance is zero, it will be canceled. And once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. So let me check the email.\n\nYou still have this. Right? It's still active, the one you provided to your record, p dot upay, your\n\nChannel 1: No.\n\nChannel 0: first name, I'm I'm so sorry if I pronounce your first name incorrect, @gmail.com. Is that right? It's still an active one? Oh, okay. Perfect.\n\nSo everything has been set. We will go ahead and process this accordingly, and it will be notated on my end. Anything else that I may help you?\n\nChannel 1: No. Thank you.\n\nChannel 0: You're welcome. And if you change your mind, just give us a call before the twenty second. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you. You do have a great day, and be safe always. We appreciate the time you spent with Airtel.\n\nChannel 1: Thank you. Bye bye.\n\nChannel 0: Thank you. Bye bye. Cheers.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.006669516209512949}],"sentiment":"neutral","sentiment_score":0.006669516209512949,"channel":0,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Hello.","start":4.72,"end":5.12,"sentiment":"neutral","sentiment_score":0.0101757338270545},{"text":"Paris speaking.","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.011369774118065834}],"sentiment":"neutral","sentiment_score":0.010971760687728723,"channel":1,"num_words":3,"start":4.72,"end":6.02},{"sentences":[{"text":"Hi.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.08710665255784988},{"text":"Good morning.","start":7.8399997,"end":8.58,"sentiment":"neutral","sentiment_score":0.24615579843521118},{"text":"This is Airtel accounts.","start":8.8,"end":10.26,"sentiment":"neutral","sentiment_score":0.10358211398124695},{"text":"Am I speaking to Nupri Povosan?","start":10.4,"end":12.82,"sentiment":"neutral","sentiment_score":0.05165802128612995}],"sentiment":"neutral","sentiment_score":0.10028421792846459,"channel":0,"num_words":13,"start":6.96,"end":12.82},{"sentences":[{"text":"Yes.","start":13.599999,"end":13.965,"sentiment":"neutral","sentiment_score":0.10149107873439787}],"sentiment":"neutral","sentiment_score":0.10149107873439787,"channel":1,"num_words":1,"start":13.599999,"end":13.965},{"sentences":[{"text":"Hi.","start":14.705,"end":15.025001,"sentiment":"neutral","sentiment_score":0.16041484475135803},{"text":"How are you today?","start":15.025001,"end":16.085,"sentiment":"neutral","sentiment_score":0.21985382586717606}],"sentiment":"neutral","sentiment_score":0.20796602964401245,"channel":0,"num_words":5,"start":14.705,"end":16.085},{"sentences":[{"text":"Good.","start":16.845,"end":17.005001,"sentiment":"positive","sentiment_score":0.4700711965560913},{"text":"Thank you.","start":17.005001,"end":17.665,"sentiment":"positive","sentiment_score":0.5664743781089783}],"sentiment":"positive","sentiment_score":0.534339984258016,"channel":1,"num_words":3,"start":16.845,"end":17.665},{"sentences":[{"text":"That's great to hear.","start":17.985,"end":18.945,"sentiment":"positive","sentiment_score":0.5461993142962456},{"text":"We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services.","start":18.945,"end":28.404999,"sentiment":"neutral","sentiment_score":-0.09900698231326209}],"sentiment":"neutral","sentiment_score":-0.01575455694429336,"channel":0,"num_words":31,"start":17.985,"end":28.404999},{"sentences":[{"text":"Yes.","start":29.564999,"end":29.94,"sentiment":"neutral","sentiment_score":-0.04858177527785301}],"sentiment":"neutral","sentiment_score":-0.04858177527785301,"channel":1,"num_words":1,"start":29.564999,"end":29.94},{"sentences":[{"text":"Okay.","start":30.84,"end":31.34,"sentiment":"neutral","sentiment_score":-0.04575379192829132},{"text":"And, what is the reason you would like to cancel your services for proper documentation?","start":31.720001,"end":37.1,"sentiment":"neutral","sentiment_score":-0.08481974129875501}],"sentiment":"neutral","sentiment_score":-0.08237811946310103,"channel":0,"num_words":16,"start":30.84,"end":37.1},{"sentences":[{"text":"There are many reasons.","start":39.54,"end":40.760002,"sentiment":"neutral","sentiment_score":-0.19415248557925224},{"text":"First thing, it's nowadays, the Internet is super slow.","start":41.06,"end":45.16,"sentiment":"negative","sentiment_score":-0.4274343070056703},{"text":"I I need to swap to my own personal data.","start":45.675,"end":49.855,"sentiment":"negative","sentiment_score":-0.3736761838197708},{"text":"And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data.","start":50.555,"end":65.79,"sentiment":"neutral","sentiment_score":-0.3029777176918522},{"text":"And I also inform in the email to them, and no one respond to me at all.","start":66.17,"end":72.515,"sentiment":"negative","sentiment_score":-0.38351787626743317}],"sentiment":"negative","sentiment_score":-0.34186469983886664,"channel":1,"num_words":71,"start":39.54,"end":72.515},{"sentences":[{"text":"Yeah.","start":72.515,"end":73.015,"sentiment":"neutral","sentiment_score":-0.1053597927093506},{"text":"Also yeah.","start":73.155,"end":74.295,"sentiment":"neutral","sentiment_score":-0.10298312455415726}],"sentiment":"neutral","sentiment_score":-0.10377534727255504,"channel":1,"num_words":3,"start":72.515,"end":74.295},{"sentences":[{"text":"Oh, I'm so sorry to hear about that.","start":73.875,"end":76.455,"sentiment":"neutral","sentiment_score":-0.21305780485272408},{"text":"But","start":76.515,"end":77.015,"sentiment":"neutral","sentiment_score":-0.14851756393909454}],"sentiment":"neutral","sentiment_score":-0.20588666697343191,"channel":0,"num_words":9,"start":73.875,"end":77.015},{"sentences":[{"text":"Alright.","start":77.155,"end":77.655,"sentiment":"neutral","sentiment_score":-0.060136280953884125}],"sentiment":"neutral","sentiment_score":-0.060136280953884125,"channel":1,"num_words":1,"start":77.155,"end":77.655},{"sentences":[{"text":"if I'm I will bring this concern if you're not able to get the response.","start":77.795,"end":82.534996,"sentiment":"neutral","sentiment_score":-0.16144423683484396},{"text":"But as much as we do, every service concern should be attended, and it's being resolved.","start":82.674995,"end":92.020004,"sentiment":"neutral","sentiment_score":-0.02773713506758213},{"text":"So I'm just wondering which email you sent your concern or asking a support.","start":92.16,"end":100.145,"sentiment":"neutral","sentiment_score":-0.06501588597893715},{"text":"To which email?","start":100.765,"end":101.825,"sentiment":"neutral","sentiment_score":-0.03560058524211248}],"sentiment":"neutral","sentiment_score":-0.08088503902157147,"channel":0,"num_words":48,"start":77.795,"end":101.825},{"sentences":[{"text":"To to the main email support support at something.","start":103.645,"end":107.585,"sentiment":"neutral","sentiment_score":-0.0465183560219076},{"text":"Yeah.","start":107.805,"end":108.305,"sentiment":"neutral","sentiment_score":-0.001300162635743618}],"sentiment":"neutral","sentiment_score":-0.041996536683291195,"channel":1,"num_words":10,"start":103.645,"end":108.305},{"sentences":[{"text":"Support at airtel, something","start":108.845,"end":110.685,"sentiment":"neutral","sentiment_score":-0.006086279325245414}],"sentiment":"neutral","sentiment_score":-0.006086279325245414,"channel":0,"num_words":4,"start":108.845,"end":110.685},{"sentences":[{"text":"Yeah.","start":110.445,"end":110.945,"sentiment":"neutral","sentiment_score":-0.00675117177888751}],"sentiment":"neutral","sentiment_score":-0.00675117177888751,"channel":1,"num_words":1,"start":110.445,"end":110.945},{"sentences":[{"text":"like that?","start":110.685,"end":111.27,"sentiment":"neutral","sentiment_score":-0.011974353808909655}],"sentiment":"neutral","sentiment_score":-0.011974353808909655,"channel":0,"num_words":2,"start":110.685,"end":111.27},{"sentences":[{"text":"Yes.","start":111.244995,"end":111.744995,"sentiment":"neutral","sentiment_score":0.019507996737957},{"text":"Yes.","start":111.885,"end":112.385,"sentiment":"neutral","sentiment_score":0.029094545170664787}],"sentiment":"neutral","sentiment_score":0.024301270954310894,"channel":1,"num_words":2,"start":111.244995,"end":112.385},{"sentences":[{"text":"Yeah.","start":112.71,"end":113.189995,"sentiment":"neutral","sentiment_score":0.03849165141582489},{"text":"I'll check this after this call because it might we we we might not receive it because if we receive it, they will reach out to you definitely.","start":113.189995,"end":125.049995,"sentiment":"neutral","sentiment_score":0.0022481190306799753},{"text":"And would you mind verifying your date of birth?","start":126.229996,"end":129.835,"sentiment":"neutral","sentiment_score":-0.0028925827807850307}],"sentiment":"neutral","sentiment_score":0.001984361559152603,"channel":0,"num_words":38,"start":112.71,"end":129.835},{"sentences":[{"text":"Sorry.","start":132.00499,"end":132.50499,"sentiment":"neutral","sentiment_score":-0.026750866323709488}],"sentiment":"neutral","sentiment_score":-0.026750866323709488,"channel":1,"num_words":1,"start":132.00499,"end":132.50499},{"sentences":[{"text":"Your birthday, please?","start":133.255,"end":134.55501,"sentiment":"neutral","sentiment_score":-0.014039507135748863}],"sentiment":"neutral","sentiment_score":-0.014039507135748863,"channel":0,"num_words":3,"start":133.255,"end":134.55501},{"sentences":[{"text":"07/1991.","start":136.56499,"end":139.94499,"sentiment":"neutral","sentiment_score":0.009340954944491386}],"sentiment":"neutral","sentiment_score":0.009340954944491386,"channel":1,"num_words":1,"start":136.56499,"end":139.94499},{"sentences":[{"text":"Okay.","start":140.375,"end":140.85501,"sentiment":"neutral","sentiment_score":0.1417463719844818},{"text":"That's perfect.","start":140.85501,"end":141.755,"sentiment":"positive","sentiment_score":0.4151790142059326},{"text":"Thank you.","start":142.33,"end":143.06999,"sentiment":"positive","sentiment_score":0.4317532330751419},{"text":"And since you mentioned you had a service issue, I do acknowledge that because we previous month, we had, like, the GeoIP issue.","start":143.37,"end":155.31,"sentiment":"neutral","sentiment_score":-0.016958658785923668},{"text":"But do you have, like, the issue currently having a slow speed?","start":155.61,"end":161.10501,"sentiment":"neutral","sentiment_score":-0.15384449219952026}],"sentiment":"neutral","sentiment_score":-0.010014304798096419,"channel":0,"num_words":40,"start":140.375,"end":161.10501},{"sentences":[{"text":"Because","start":162.125,"end":162.445,"sentiment":"neutral","sentiment_score":-0.017271652817726135}],"sentiment":"neutral","sentiment_score":-0.017271652817726135,"channel":0,"num_words":1,"start":162.125,"end":162.445},{"sentences":[{"text":"Yes.","start":162.395,"end":162.895,"sentiment":"neutral","sentiment_score":0.02767566591501236}],"sentiment":"neutral","sentiment_score":0.02767566591501236,"channel":1,"num_words":1,"start":162.395,"end":162.895},{"sentences":[{"text":"if yes, I can go ahead and definitely transfer you to our technical support to check this out for you and investigate because your services is still up and running.","start":162.445,"end":172.84001,"sentiment":"neutral","sentiment_score":0.08416880058745543},{"text":"So, definitely, this could be resolved if if it was attended in a timely manner.","start":173.14,"end":181.08,"sentiment":"positive","sentiment_score":0.48494378129641214},{"text":"So you don't","start":181.715,"end":182.53499,"sentiment":"neutral","sentiment_score":0.031587374294758774}],"sentiment":"neutral","sentiment_score":0.20612464291571087,"channel":0,"num_words":48,"start":162.445,"end":182.53499},{"sentences":[{"text":"No.","start":182.845,"end":183.08499,"sentiment":"neutral","sentiment_score":-0.06408996134996414}],"sentiment":"neutral","sentiment_score":-0.06408996134996414,"channel":1,"num_words":1,"start":182.845,"end":183.08499},{"sentences":[{"text":"need to","start":182.995,"end":183.155,"sentiment":"neutral","sentiment_score":-0.07518741115927696}],"sentiment":"neutral","sentiment_score":-0.07518741115927696,"channel":0,"num_words":2,"start":182.995,"end":183.155},{"sentences":[{"text":"Actually,","start":183.08499,"end":183.58499,"sentiment":"neutral","sentiment_score":-0.10859224200248718}],"sentiment":"neutral","sentiment_score":-0.10859224200248718,"channel":1,"num_words":1,"start":183.08499,"end":183.58499},{"sentences":[{"text":"cancel your","start":183.155,"end":183.875,"sentiment":"neutral","sentiment_score":-0.1345243975520134}],"sentiment":"neutral","sentiment_score":-0.1345243975520134,"channel":0,"num_words":2,"start":183.155,"end":183.875},{"sentences":[{"text":"I","start":183.645,"end":183.72499,"sentiment":"neutral","sentiment_score":-0.08372737467288971}],"sentiment":"neutral","sentiment_score":-0.08372737467288971,"channel":1,"num_words":1,"start":183.645,"end":183.72499},{"sentences":[{"text":"services","start":183.875,"end":184.375,"sentiment":"neutral","sentiment_score":-0.14319974184036255}],"sentiment":"neutral","sentiment_score":-0.14319974184036255,"channel":0,"num_words":1,"start":183.875,"end":184.375},{"sentences":[{"text":"we we are planning","start":183.885,"end":184.86499,"sentiment":"neutral","sentiment_score":-0.05044210236519575}],"sentiment":"neutral","sentiment_score":-0.05044210236519575,"channel":1,"num_words":4,"start":183.885,"end":184.86499},{"sentences":[{"text":"or whatsoever.","start":184.595,"end":185.33499,"sentiment":"neutral","sentiment_score":-0.030890390276908875}],"sentiment":"neutral","sentiment_score":-0.030890390276908875,"channel":0,"num_words":2,"start":184.595,"end":185.33499},{"sentences":[{"text":"to to show.","start":184.925,"end":186.065,"sentiment":"neutral","sentiment_score":-0.023619070028265316},{"text":"It's okay.","start":186.36499,"end":187.005,"sentiment":"neutral","sentiment_score":0.07534070685505867},{"text":"We we are trying to change anyway, and I would like to cancel today.","start":187.005,"end":191.485,"sentiment":"neutral","sentiment_score":-0.043532630162579675},{"text":"Is is it possible?","start":191.485,"end":192.625,"sentiment":"neutral","sentiment_score":0.003214155323803424}],"sentiment":"neutral","sentiment_score":-0.022468521624155666,"channel":1,"num_words":23,"start":184.925,"end":192.625},{"sentences":[{"text":"Yeah.","start":193.555,"end":193.795,"sentiment":"neutral","sentiment_score":0.052389249205589294},{"text":"I understand that.","start":193.795,"end":195.095,"sentiment":"neutral","sentiment_score":0.04366243754824003},{"text":"Or, technically, our cancellation process should be done over the phone like this.","start":195.59001,"end":200.63,"sentiment":"neutral","sentiment_score":0.02585330232977867},{"text":"The reason why when the day that we received your notification, we reach we tried to call you.","start":200.63,"end":207.83,"sentiment":"neutral","sentiment_score":0.048589721529020205},{"text":"So good thing that you answered your phone call.","start":207.83,"end":210.41,"sentiment":"positive","sentiment_score":0.5490779148207771}],"sentiment":"neutral","sentiment_score":0.1439951298419725,"channel":0,"num_words":44,"start":193.555,"end":210.41},{"sentences":[{"text":"So, technically, I wanted to explain to you as well, our","start":210.66501,"end":214.74501,"sentiment":"neutral","sentiment_score":0.11156647178259763}],"sentiment":"neutral","sentiment_score":0.11156647178259763,"channel":0,"num_words":11,"start":210.66501,"end":214.74501},{"sentences":[{"text":"Mhmm.","start":214.38501,"end":214.88501,"sentiment":"neutral","sentiment_score":0.06250575184822083}],"sentiment":"neutral","sentiment_score":0.06250575184822083,"channel":1,"num_words":1,"start":214.38501,"end":214.88501},{"sentences":[{"text":"cancellation process should be done over the over the phone providing thirty days notice.","start":214.74501,"end":220.365,"sentiment":"neutral","sentiment_score":0.07210321804242474},{"text":"So your notice will be discounted today.","start":220.905,"end":223.865,"sentiment":"neutral","sentiment_score":0.16488128474780492},{"text":"So it means to say, you still need to pay from July 22 until the twenty second.","start":223.865,"end":232.22,"sentiment":"neutral","sentiment_score":0.04717996322056826},{"text":"So it means to say you will be needing to settle August to the twenty second to cover your thirty days notice if you would like to proceed with your cancellation today.","start":232.22,"end":244.42499,"sentiment":"neutral","sentiment_score":0.03300589951686561}],"sentiment":"neutral","sentiment_score":0.05745517435882773,"channel":0,"num_words":70,"start":214.74501,"end":244.42499},{"sentences":[{"text":"Yes.","start":244.835,"end":245.335,"sentiment":"neutral","sentiment_score":0.08751682192087173}],"sentiment":"neutral","sentiment_score":0.08751682192087173,"channel":1,"num_words":1,"start":244.835,"end":245.335},{"sentences":[{"text":"Because if you wanted to cancel it today, you should be calling us June 22, something like that.","start":244.965,"end":252.025,"sentiment":"neutral","sentiment_score":0.056216364519463644},{"text":"But on my end, I don't want to lose you if that's the reason why you would like to cancel it.","start":253.34,"end":259.26,"sentiment":"neutral","sentiment_score":-0.09711093881300517},{"text":"If you would like, we can go ahead and upgrade your service.","start":259.26,"end":264.08,"sentiment":"neutral","sentiment_score":0.14541065568725267},{"text":"And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that.","start":264.94,"end":275.235,"sentiment":"neutral","sentiment_score":0.15820532558219774},{"text":"That way,","start":276.335,"end":276.815,"sentiment":"neutral","sentiment_score":0.1535998284816742}],"sentiment":"neutral","sentiment_score":0.0673387837998661,"channel":0,"num_words":81,"start":244.965,"end":276.815},{"sentences":[{"text":"I used","start":276.535,"end":276.935,"sentiment":"neutral","sentiment_score":0.1502993404865265}],"sentiment":"neutral","sentiment_score":0.1502993404865265,"channel":1,"num_words":2,"start":276.535,"end":276.935},{"sentences":[{"text":"you don't","start":276.815,"end":277.13498,"sentiment":"neutral","sentiment_score":0.11249944567680359}],"sentiment":"neutral","sentiment_score":0.11249944567680359,"channel":0,"num_words":2,"start":276.815,"end":277.13498},{"sentences":[{"text":"to","start":276.935,"end":277.01498,"sentiment":"neutral","sentiment_score":0.04504537582397461}],"sentiment":"neutral","sentiment_score":0.04504537582397461,"channel":1,"num_words":1,"start":276.935,"end":277.01498},{"sentences":[{"text":"need to","start":277.13498,"end":277.455,"sentiment":"neutral","sentiment_score":0.009194675832986832}],"sentiment":"neutral","sentiment_score":0.009194675832986832,"channel":0,"num_words":2,"start":277.13498,"end":277.455},{"sentences":[{"text":"yeah.","start":277.41498,"end":277.735,"sentiment":"neutral","sentiment_score":0.013262268155813215}],"sentiment":"neutral","sentiment_score":0.013262268155813215,"channel":1,"num_words":1,"start":277.41498,"end":277.735},{"sentences":[{"text":"switch","start":277.455,"end":277.935,"sentiment":"neutral","sentiment_score":-0.007620386779308319}],"sentiment":"neutral","sentiment_score":-0.007620386779308319,"channel":0,"num_words":1,"start":277.455,"end":277.935},{"sentences":[{"text":"I used","start":277.735,"end":278.13498,"sentiment":"neutral","sentiment_score":-0.033256977796554565}],"sentiment":"neutral","sentiment_score":-0.033256977796554565,"channel":1,"num_words":2,"start":277.735,"end":278.13498},{"sentences":[{"text":"to","start":277.935,"end":278.095,"sentiment":"neutral","sentiment_score":-0.007623706012964249}],"sentiment":"neutral","sentiment_score":-0.007623706012964249,"channel":0,"num_words":1,"start":277.935,"end":278.095},{"sentences":[{"text":"to ask for some discount during the during the system bend down, but no one responds.","start":278.13498,"end":285.03,"sentiment":"neutral","sentiment_score":-0.05002068681642413},{"text":"Is it possible to ask for some discount for for next month?","start":285.81,"end":289.88998,"sentiment":"neutral","sentiment_score":0.017654994502663612},{"text":"I mean and I I will see as well if the Internet is going well.","start":289.88998,"end":293.50998,"sentiment":"neutral","sentiment_score":0.0844766452908516}],"sentiment":"neutral","sentiment_score":0.015783223821673284,"channel":1,"num_words":43,"start":278.13498,"end":293.50998},{"sentences":[{"text":"Yeah.","start":296.005,"end":296.125,"sentiment":"neutral","sentiment_score":0.1636003404855728},{"text":"Definitely.","start":296.125,"end":296.245,"sentiment":"neutral","sentiment_score":0.241746187210083},{"text":"Definitely.","start":296.245,"end":296.745,"sentiment":"neutral","sentiment_score":0.2793050706386566},{"text":"As I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out.","start":296.805,"end":304.985,"sentiment":"neutral","sentiment_score":0.33086831867694855},{"text":"As you can see, you you received, like, a missed call from us.","start":305.045,"end":307.925,"sentiment":"neutral","sentiment_score":0.1507437011370292}],"sentiment":"neutral","sentiment_score":0.25516622194222044,"channel":0,"num_words":35,"start":296.005,"end":307.925},{"sentences":[{"text":"Right?","start":307.925,"end":308.245,"sentiment":"neutral","sentiment_score":0.1014913022518158},{"text":"So we tried to talk to you.","start":308.245,"end":310.17,"sentiment":"neutral","sentiment_score":0.10514092977557864},{"text":"So let me see what I can do in reference to your request.","start":310.25,"end":313.39,"sentiment":"neutral","sentiment_score":0.1298519023335897},{"text":"I would love to help you today since I got you on the line.","start":314.09003,"end":318.51,"sentiment":"positive","sentiment_score":0.6798434470381055},{"text":"So would you like to get a discount, or would you like to upgrade it?","start":318.89,"end":325.39,"sentiment":"neutral","sentiment_score":0.2197535067796707}],"sentiment":"neutral","sentiment_score":0.3067932680249214,"channel":0,"num_words":50,"start":307.925,"end":325.39},{"sentences":[{"text":"Anyway,","start":330.20502,"end":330.70502,"sentiment":"neutral","sentiment_score":0.04290866106748581}],"sentiment":"neutral","sentiment_score":0.04290866106748581,"channel":1,"num_words":1,"start":330.20502,"end":330.70502},{"sentences":[{"text":"Get a discount","start":330.39502,"end":331.195,"sentiment":"neutral","sentiment_score":0.0290088951587677}],"sentiment":"neutral","sentiment_score":0.0290088951587677,"channel":0,"num_words":3,"start":330.39502,"end":331.195},{"sentences":[{"text":"we","start":331.165,"end":331.245,"sentiment":"neutral","sentiment_score":0.006348352879285812}],"sentiment":"neutral","sentiment_score":0.006348352879285812,"channel":1,"num_words":1,"start":331.165,"end":331.245},{"sentences":[{"text":"with","start":331.195,"end":331.435,"sentiment":"neutral","sentiment_score":-0.0071385763585567474}],"sentiment":"neutral","sentiment_score":-0.0071385763585567474,"channel":0,"num_words":1,"start":331.195,"end":331.435},{"sentences":[{"text":"can't get","start":331.245,"end":331.905,"sentiment":"neutral","sentiment_score":-0.012709568720310926}],"sentiment":"neutral","sentiment_score":-0.012709568720310926,"channel":1,"num_words":2,"start":331.245,"end":331.905},{"sentences":[{"text":"your current plan, or would you like to upgrade and get a discount?","start":331.435,"end":336.315,"sentiment":"neutral","sentiment_score":0.010319156715503106},{"text":"Like, let me just","start":336.315,"end":337.835,"sentiment":"neutral","sentiment_score":-0.004711249610409141}],"sentiment":"neutral","sentiment_score":0.006782590521170813,"channel":0,"num_words":17,"start":331.435,"end":337.835},{"sentences":[{"text":"No.","start":337.64,"end":337.89,"sentiment":"neutral","sentiment_score":-0.04609940946102142}],"sentiment":"neutral","sentiment_score":-0.04609940946102142,"channel":1,"num_words":1,"start":337.64,"end":337.89},{"sentences":[{"text":"explain.","start":337.835,"end":338.335,"sentiment":"neutral","sentiment_score":-0.03161480277776718},{"text":"I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount?","start":338.39502,"end":350.03,"sentiment":"neutral","sentiment_score":0.040669769226085575},{"text":"It's your option.","start":350.03,"end":350.99,"sentiment":"neutral","sentiment_score":0.04230848948160807},{"text":"Just let me know.","start":350.99,"end":352.05,"sentiment":"neutral","sentiment_score":0.04117118380963802}],"sentiment":"neutral","sentiment_score":0.03936251416802406,"channel":0,"num_words":50,"start":337.835,"end":352.05},{"sentences":[{"text":"Actually, I would like to take this today as the the that one to be canceled, please.","start":352.875,"end":358.175,"sentiment":"neutral","sentiment_score":-0.06594739963903147},{"text":"Sorry to make it you confused.","start":358.315,"end":359.855,"sentiment":"neutral","sentiment_score":-0.23003914455572763},{"text":"In in in one month, it will be canceled.","start":361.275,"end":363.81,"sentiment":"neutral","sentiment_score":-0.13604454861746895},{"text":"Is","start":364.45,"end":364.69,"sentiment":"neutral","sentiment_score":-0.1047227382659912}],"sentiment":"neutral","sentiment_score":-0.11607467687942764,"channel":1,"num_words":33,"start":352.875,"end":364.69},{"sentences":[{"text":"So","start":364.645,"end":364.965,"sentiment":"neutral","sentiment_score":-0.09339594095945358}],"sentiment":"neutral","sentiment_score":-0.09339594095945358,"channel":0,"num_words":1,"start":364.645,"end":364.965},{"sentences":[{"text":"that correct?","start":364.69,"end":365.43,"sentiment":"neutral","sentiment_score":-0.09391108900308609}],"sentiment":"neutral","sentiment_score":-0.09391108900308609,"channel":1,"num_words":2,"start":364.69,"end":365.43},{"sentences":[{"text":"in in one month.","start":364.965,"end":367.705,"sentiment":"neutral","sentiment_score":-0.08255447447299957},{"text":"So well, no.","start":369.55002,"end":370.91,"sentiment":"neutral","sentiment_score":-0.1949410910407702},{"text":"I'm confused what you want to do.","start":370.91,"end":372.93002,"sentiment":"neutral","sentiment_score":-0.30170799578939167},{"text":"Please elaborate.","start":373.15002,"end":373.89,"sentiment":"neutral","sentiment_score":-0.16999917477369308}],"sentiment":"neutral","sentiment_score":-0.2104372181929648,"channel":0,"num_words":16,"start":364.965,"end":373.89},{"sentences":[{"text":"Oh, sorry.","start":375.33,"end":376.07,"sentiment":"neutral","sentiment_score":-0.17630961537361145},{"text":"So let's make it final.","start":376.495,"end":378.595,"sentiment":"neutral","sentiment_score":-0.14211787581443786},{"text":"So I would like to cancel my service and yeah.","start":379.135,"end":385.395,"sentiment":"neutral","sentiment_score":-0.22040959745645522},{"text":"As soon as possible.","start":385.455,"end":386.515,"sentiment":"neutral","sentiment_score":-0.170295350253582}],"sentiment":"neutral","sentiment_score":-0.18802314216182345,"channel":1,"num_words":21,"start":375.33,"end":386.515},{"sentences":[{"text":"So today, you would like to cancel your service?","start":387.27502,"end":389.695,"sentiment":"neutral","sentiment_score":-0.06763640004727575}],"sentiment":"neutral","sentiment_score":-0.06763640004727575,"channel":0,"num_words":9,"start":387.27502,"end":389.695},{"sentences":[{"text":"Yes.","start":389.215,"end":389.715,"sentiment":"neutral","sentiment_score":-0.01691107079386711},{"text":"Correct.","start":389.855,"end":390.33,"sentiment":"neutral","sentiment_score":-0.012206213548779488}],"sentiment":"neutral","sentiment_score":-0.0145586421713233,"channel":1,"num_words":2,"start":389.215,"end":390.33},{"sentences":[{"text":"Alright.","start":390.315,"end":390.795,"sentiment":"neutral","sentiment_score":0.018215220421552655}],"sentiment":"neutral","sentiment_score":0.018215220421552655,"channel":0,"num_words":1,"start":390.315,"end":390.795},{"sentences":[{"text":"Yes.","start":390.49,"end":390.99,"sentiment":"neutral","sentiment_score":0.0362672433257103}],"sentiment":"neutral","sentiment_score":0.0362672433257103,"channel":1,"num_words":1,"start":390.49,"end":390.99},{"sentences":[{"text":"So if you would like to cancel your service today, you still need to pay the invoice covering thirty days because you have to cover the thirty days notice.","start":390.795,"end":403.46,"sentiment":"neutral","sentiment_score":-0.05835910379115877}],"sentiment":"neutral","sentiment_score":-0.05835910379115877,"channel":0,"num_words":29,"start":390.795,"end":403.46},{"sentences":[{"text":"Yeah.","start":406.005,"end":406.24503,"sentiment":"neutral","sentiment_score":-0.07145951688289642}],"sentiment":"neutral","sentiment_score":-0.07145951688289642,"channel":1,"num_words":1,"start":406.005,"end":406.24503},{"sentences":[{"text":"You","start":406.16,"end":406.4,"sentiment":"neutral","sentiment_score":-0.11114183068275452}],"sentiment":"neutral","sentiment_score":-0.11114183068275452,"channel":0,"num_words":1,"start":406.16,"end":406.4},{"sentences":[{"text":"I can","start":406.24503,"end":406.48502,"sentiment":"neutral","sentiment_score":-0.12197034060955048}],"sentiment":"neutral","sentiment_score":-0.12197034060955048,"channel":1,"num_words":2,"start":406.24503,"end":406.48502},{"sentences":[{"text":"haven't","start":406.4,"end":406.8,"sentiment":"neutral","sentiment_score":-0.0998917669057846}],"sentiment":"neutral","sentiment_score":-0.0998917669057846,"channel":0,"num_words":1,"start":406.4,"end":406.8},{"sentences":[{"text":"do","start":406.48502,"end":406.98502,"sentiment":"neutral","sentiment_score":-0.14309346675872803}],"sentiment":"neutral","sentiment_score":-0.14309346675872803,"channel":1,"num_words":1,"start":406.48502,"end":406.98502},{"sentences":[{"text":"provided a thirty days notice.","start":406.8,"end":408.66,"sentiment":"neutral","sentiment_score":-0.136509770154953},{"text":"Okay.","start":408.88,"end":409.38,"sentiment":"neutral","sentiment_score":0.0091474037617445},{"text":"Sure.","start":409.44,"end":409.94,"sentiment":"neutral","sentiment_score":0.04051835834980011},{"text":"Would you mind staying the line?","start":410.0,"end":411.52,"sentiment":"neutral","sentiment_score":0.07087583094835281},{"text":"In that way, I can one moment.","start":411.52,"end":413.685,"sentiment":"neutral","sentiment_score":0.10405463618891579}],"sentiment":"neutral","sentiment_score":0.026037717517465354,"channel":0,"num_words":20,"start":406.8,"end":413.685},{"sentences":[{"text":"I do believe you you are on a automatic payment.","start":413.685,"end":418.805,"sentiment":"neutral","sentiment_score":0.09740433767437935},{"text":"Right?","start":418.805,"end":419.305,"sentiment":"neutral","sentiment_score":0.045461155474185944}],"sentiment":"neutral","sentiment_score":0.09268223020163449,"channel":0,"num_words":11,"start":413.685,"end":419.305},{"sentences":[{"text":"that.","start":420.24503,"end":420.49503,"sentiment":"neutral","sentiment_score":0.05348203331232071},{"text":"Yep.","start":420.49503,"end":420.87,"sentiment":"neutral","sentiment_score":0.08678483963012695}],"sentiment":"neutral","sentiment_score":0.07013343647122383,"channel":1,"num_words":2,"start":420.24503,"end":420.87},{"sentences":[{"text":"Okay.","start":420.885,"end":421.385,"sentiment":"neutral","sentiment_score":0.10354752838611604},{"text":"So here's what I'm going to do.","start":421.525,"end":423.205,"sentiment":"neutral","sentiment_score":0.1498238444328308},{"text":"I respect your decision.","start":423.205,"end":424.585,"sentiment":"neutral","sentiment_score":0.23029864579439163},{"text":"Are you sure we can just extend three months discounted period?","start":424.645,"end":428.585,"sentiment":"neutral","sentiment_score":0.10749210146340457}],"sentiment":"neutral","sentiment_score":0.14156183211699777,"channel":0,"num_words":23,"start":420.885,"end":428.585},{"sentences":[{"text":"Yes.","start":429.43,"end":429.75,"sentiment":"neutral","sentiment_score":0.05860506370663643},{"text":"I'm","start":429.75,"end":429.99,"sentiment":"neutral","sentiment_score":0.04476038366556168}],"sentiment":"neutral","sentiment_score":0.05168272368609905,"channel":1,"num_words":2,"start":429.43,"end":429.99},{"sentences":[{"text":"And","start":429.85,"end":430.01,"sentiment":"neutral","sentiment_score":0.0362728163599968}],"sentiment":"neutral","sentiment_score":0.0362728163599968,"channel":0,"num_words":1,"start":429.85,"end":430.01},{"sentences":[{"text":"sure.","start":429.99,"end":430.49,"sentiment":"neutral","sentiment_score":0.0442785918712616}],"sentiment":"neutral","sentiment_score":0.0442785918712616,"channel":1,"num_words":1,"start":429.99,"end":430.49},{"sentences":[{"text":"then","start":430.01,"end":430.51,"sentiment":"neutral","sentiment_score":0.03747410327196121}],"sentiment":"neutral","sentiment_score":0.03747410327196121,"channel":0,"num_words":1,"start":430.01,"end":430.51},{"sentences":[{"text":"Yes.","start":431.03,"end":431.53,"sentiment":"neutral","sentiment_score":0.05219302698969841}],"sentiment":"neutral","sentiment_score":0.05219302698969841,"channel":1,"num_words":1,"start":431.03,"end":431.53},{"sentences":[{"text":"you you are sure?","start":431.37003,"end":432.33002,"sentiment":"neutral","sentiment_score":0.047044591046869755},{"text":"Okay.","start":432.33002,"end":432.81,"sentiment":"neutral","sentiment_score":0.0800977349281311}],"sentiment":"neutral","sentiment_score":0.053655219823122026,"channel":0,"num_words":5,"start":431.37003,"end":432.81},{"sentences":[{"text":"Yes.","start":432.55,"end":432.885,"sentiment":"neutral","sentiment_score":0.14492987096309662}],"sentiment":"neutral","sentiment_score":0.14492987096309662,"channel":1,"num_words":1,"start":432.55,"end":432.885},{"sentences":[{"text":"I respect that.","start":432.81,"end":433.85,"sentiment":"neutral","sentiment_score":0.2169517676035563},{"text":"I respect that.","start":433.85,"end":434.99002,"sentiment":"neutral","sentiment_score":0.24633605281511942},{"text":"At least we tried.","start":435.05002,"end":436.25,"sentiment":"neutral","sentiment_score":0.15221193432807922},{"text":"Okay?","start":436.25,"end":436.75,"sentiment":"neutral","sentiment_score":0.06818033754825592},{"text":"And we don't want to lose on our end, but, yeah, that's had reality.","start":436.89,"end":441.47,"sentiment":"neutral","sentiment_score":-0.16080302745103836}],"sentiment":"neutral","sentiment_score":-0.00737403392791748,"channel":0,"num_words":25,"start":432.81,"end":441.47},{"sentences":[{"text":"I believe we have not received the one you sent.","start":442.33002,"end":446.375,"sentiment":"neutral","sentiment_score":-0.19233052283525467},{"text":"But, anyway, I'll go ahead and prepare the invoice covering the thirty days notice.","start":446.755,"end":452.935,"sentiment":"neutral","sentiment_score":0.03762265081916537},{"text":"Okay?","start":453.23502,"end":453.73502,"sentiment":"neutral","sentiment_score":0.006223974749445915},{"text":"That's August '27 twenty second.","start":453.795,"end":457.315,"sentiment":"neutral","sentiment_score":0.0017767965793609613},{"text":"Today is the twenty second.","start":457.315,"end":458.67502,"sentiment":"neutral","sentiment_score":0.09416529238224029}],"sentiment":"neutral","sentiment_score":-0.02601867706647941,"channel":0,"num_words":35,"start":442.33002,"end":458.67502},{"sentences":[{"text":"That's thirty days from today.","start":458.67502,"end":460.78,"sentiment":"neutral","sentiment_score":0.08199511393904686},{"text":"And then I will just process it using the payment method nominated payment method you have on record.","start":461.16,"end":469.32,"sentiment":"neutral","sentiment_score":0.09572093809644382},{"text":"Is that okay?","start":469.32,"end":470.22,"sentiment":"neutral","sentiment_score":0.1039592648545901}],"sentiment":"neutral","sentiment_score":0.09403193269211513,"channel":0,"num_words":26,"start":458.67502,"end":470.22},{"sentences":[{"text":"Sorry?","start":470.92502,"end":471.42502,"sentiment":"neutral","sentiment_score":-0.1297825276851654}],"sentiment":"neutral","sentiment_score":-0.1297825276851654,"channel":1,"num_words":1,"start":470.92502,"end":471.42502},{"sentences":[{"text":"I will process the last invoice using your nominated payment bank account.","start":472.485,"end":478.025,"sentiment":"neutral","sentiment_score":-0.06740558085342248}],"sentiment":"neutral","sentiment_score":-0.06740558085342248,"channel":0,"num_words":12,"start":472.485,"end":478.025},{"sentences":[{"text":"Last invoice.","start":480.46,"end":481.44,"sentiment":"neutral","sentiment_score":-0.04741296358406544},{"text":"So are you gonna direct debit now?","start":481.66,"end":484.78,"sentiment":"neutral","sentiment_score":-0.025785502844623158},{"text":"Because it's normally","start":484.78,"end":485.75998,"sentiment":"neutral","sentiment_score":-0.0330494133134683}],"sentiment":"neutral","sentiment_score":-0.031206057251741488,"channel":1,"num_words":12,"start":480.46,"end":485.75998},{"sentences":[{"text":"Yeah.","start":485.525,"end":485.845,"sentiment":"neutral","sentiment_score":-0.007061398588120937}],"sentiment":"neutral","sentiment_score":-0.007061398588120937,"channel":0,"num_words":1,"start":485.525,"end":485.845},{"sentences":[{"text":"to","start":485.82,"end":486.135,"sentiment":"neutral","sentiment_score":0.007151640951633453}],"sentiment":"neutral","sentiment_score":0.007151640951633453,"channel":1,"num_words":1,"start":485.82,"end":486.135},{"sentences":[{"text":"We can.","start":485.845,"end":486.505,"sentiment":"neutral","sentiment_score":0.04176834784448147},{"text":"Yeah.","start":487.05,"end":487.29,"sentiment":"neutral","sentiment_score":0.006930382922291756},{"text":"That's what I'm trying to say.","start":487.29,"end":488.81,"sentiment":"neutral","sentiment_score":-0.06701407829920451},{"text":"I'm trying to tell you if you agreed, authorized to process the payment today, your last","start":488.81,"end":496.65,"sentiment":"neutral","sentiment_score":0.00702421716414392}],"sentiment":"neutral","sentiment_score":-0.007969196662306785,"channel":0,"num_words":25,"start":485.845,"end":496.65},{"sentences":[{"text":"no.","start":496.61502,"end":497.11502,"sentiment":"neutral","sentiment_score":-0.14980614185333252}],"sentiment":"neutral","sentiment_score":-0.14980614185333252,"channel":1,"num_words":1,"start":496.61502,"end":497.11502},{"sentences":[{"text":"invoice that I will prepare, in that way, I could arrange the cancellation to our tech team because you are wanting to cancel it today.","start":496.65,"end":509.705,"sentiment":"neutral","sentiment_score":-0.1952704206109047},{"text":"Right?","start":509.705,"end":510.205,"sentiment":"neutral","sentiment_score":-0.06997509300708771}],"sentiment":"neutral","sentiment_score":-0.19045136954921943,"channel":0,"num_words":26,"start":496.65,"end":510.205},{"sentences":[{"text":"So you mean I need to pay the last month in advance?","start":510.93,"end":513.735,"sentiment":"neutral","sentiment_score":-0.14369352037707964},{"text":"Is","start":514.135,"end":514.635,"sentiment":"neutral","sentiment_score":-0.08033256232738495}],"sentiment":"neutral","sentiment_score":-0.13881960052710313,"channel":1,"num_words":13,"start":510.93,"end":514.635},{"sentences":[{"text":"Yeah.","start":516.36005,"end":516.68005,"sentiment":"neutral","sentiment_score":-0.06688813120126724},{"text":"Because to cover thirty days notice.","start":516.68005,"end":519.10004,"sentiment":"neutral","sentiment_score":-0.1679439370830854},{"text":"If you wanted to,","start":519.72003,"end":521.02,"sentiment":"neutral","sentiment_score":-0.15541700646281242}],"sentiment":"neutral","sentiment_score":-0.15420179814100266,"channel":0,"num_words":11,"start":516.36005,"end":521.02},{"sentences":[{"text":"that right?","start":521.095,"end":521.845,"sentiment":"neutral","sentiment_score":-0.10641620680689812}],"sentiment":"neutral","sentiment_score":-0.10641620680689812,"channel":1,"num_words":2,"start":521.095,"end":521.845},{"sentences":[{"text":"cancel your service today, July 22, you have you should call us June 22.","start":521.56,"end":529.965,"sentiment":"neutral","sentiment_score":-0.13814615298594748}],"sentiment":"neutral","sentiment_score":-0.13814615298594748,"channel":0,"num_words":14,"start":521.56,"end":529.965},{"sentences":[{"text":"Yeah.","start":531.48,"end":531.8,"sentiment":"neutral","sentiment_score":0.00215991772711277},{"text":"Okay.","start":531.8,"end":532.12,"sentiment":"neutral","sentiment_score":0.01634076237678528},{"text":"Okay.","start":532.12,"end":532.62,"sentiment":"neutral","sentiment_score":0.016304848715662956}],"sentiment":"neutral","sentiment_score":0.011601842939853668,"channel":1,"num_words":3,"start":531.48,"end":532.62},{"sentences":[{"text":"K?","start":533.085,"end":533.48505,"sentiment":"neutral","sentiment_score":0.01623140089213848},{"text":"You got it?","start":533.48505,"end":534.205,"sentiment":"neutral","sentiment_score":0.03118334338068962},{"text":"So you're calling us today.","start":534.205,"end":535.825,"sentiment":"neutral","sentiment_score":0.03531723842024803},{"text":"So this will be the start of your thirty days notice.","start":536.04504,"end":539.98505,"sentiment":"neutral","sentiment_score":0.024263511327179996},{"text":"The reason why we have to cover that thirty days from August '22 because, also, we're praying ahead of time to the network, super network.","start":540.04504,"end":552.99,"sentiment":"neutral","sentiment_score":-0.023044390827417372}],"sentiment":"neutral","sentiment_score":-0.0005076338433557087,"channel":0,"num_words":45,"start":533.085,"end":552.99},{"sentences":[{"text":"So today is your official notification.","start":553.45,"end":557.71,"sentiment":"neutral","sentiment_score":0.15479781726996103},{"text":"That's also the official notification that we do to the network because this is the day that we talk to you and confirm.","start":558.825,"end":566.125,"sentiment":"neutral","sentiment_score":0.14659750526366028},{"text":"Because we cannot just process a cancellation if it's via email because for security measure, and that's the policy in Australia, we really need to talk to customer and verify some","start":566.42505,"end":577.59,"sentiment":"neutral","sentiment_score":-0.21300071021241526}],"sentiment":"neutral","sentiment_score":-0.03837487486501535,"channel":0,"num_words":60,"start":553.45,"end":577.59},{"sentences":[{"text":"So","start":577.365,"end":577.865,"sentiment":"neutral","sentiment_score":-0.04708782210946083}],"sentiment":"neutral","sentiment_score":-0.04708782210946083,"channel":1,"num_words":1,"start":577.365,"end":577.865},{"sentences":[{"text":"details","start":577.59,"end":578.09,"sentiment":"neutral","sentiment_score":-0.057623494416475296}],"sentiment":"neutral","sentiment_score":-0.057623494416475296,"channel":0,"num_words":1,"start":577.59,"end":578.09},{"sentences":[{"text":"in","start":578.005,"end":578.245,"sentiment":"neutral","sentiment_score":-0.06794551759958267}],"sentiment":"neutral","sentiment_score":-0.06794551759958267,"channel":1,"num_words":1,"start":578.005,"end":578.245},{"sentences":[{"text":"just","start":578.15,"end":578.39,"sentiment":"neutral","sentiment_score":-0.04725126177072525}],"sentiment":"neutral","sentiment_score":-0.04725126177072525,"channel":0,"num_words":1,"start":578.15,"end":578.39},{"sentences":[{"text":"one","start":578.245,"end":578.725,"sentiment":"neutral","sentiment_score":-0.04590028524398804}],"sentiment":"neutral","sentiment_score":-0.04590028524398804,"channel":1,"num_words":1,"start":578.245,"end":578.725},{"sentences":[{"text":"to make sure","start":578.39,"end":578.87,"sentiment":"neutral","sentiment_score":-0.07383691519498825}],"sentiment":"neutral","sentiment_score":-0.07383691519498825,"channel":0,"num_words":3,"start":578.39,"end":578.87},{"sentences":[{"text":"in","start":578.725,"end":578.885,"sentiment":"neutral","sentiment_score":-0.06489087641239166}],"sentiment":"neutral","sentiment_score":-0.06489087641239166,"channel":1,"num_words":1,"start":578.725,"end":578.885},{"sentences":[{"text":"we're","start":578.87,"end":579.11,"sentiment":"neutral","sentiment_score":-0.06546668708324432}],"sentiment":"neutral","sentiment_score":-0.06546668708324432,"channel":0,"num_words":1,"start":578.87,"end":579.11},{"sentences":[{"text":"one","start":578.885,"end":579.205,"sentiment":"neutral","sentiment_score":-0.08649028837680817}],"sentiment":"neutral","sentiment_score":-0.08649028837680817,"channel":1,"num_words":1,"start":578.885,"end":579.205},{"sentences":[{"text":"dealing","start":579.11,"end":579.43,"sentiment":"neutral","sentiment_score":-0.08082994818687439}],"sentiment":"neutral","sentiment_score":-0.08082994818687439,"channel":0,"num_words":1,"start":579.11,"end":579.43},{"sentences":[{"text":"invoice,","start":579.205,"end":579.705,"sentiment":"neutral","sentiment_score":-0.10418921709060668}],"sentiment":"neutral","sentiment_score":-0.10418921709060668,"channel":1,"num_words":1,"start":579.205,"end":579.705},{"sentences":[{"text":"with the account holder.","start":579.43,"end":580.89,"sentiment":"neutral","sentiment_score":-0.1165312509983778}],"sentiment":"neutral","sentiment_score":-0.1165312509983778,"channel":0,"num_words":4,"start":579.43,"end":580.89},{"sentences":[{"text":"the monthly invoice, what's the period is going?","start":581.00995,"end":584.63,"sentiment":"neutral","sentiment_score":-0.0510501554235816},{"text":"The the monthly invoice.","start":584.85,"end":586.13,"sentiment":"neutral","sentiment_score":-0.06143580749630928},{"text":"I mean, normally.","start":586.13,"end":586.94995,"sentiment":"neutral","sentiment_score":-0.05477803573012352}],"sentiment":"neutral","sentiment_score":-0.05456523870428403,"channel":1,"num_words":15,"start":581.00995,"end":586.94995},{"sentences":[{"text":"Yeah.","start":586.515,"end":586.755,"sentiment":"neutral","sentiment_score":-0.008196249604225159},{"text":"The yeah.","start":586.755,"end":588.115,"sentiment":"neutral","sentiment_score":-0.019464582204818726},{"text":"The monthly invoice covering July first to thirty first.","start":588.115,"end":592.59503,"sentiment":"neutral","sentiment_score":-0.039842173043224544},{"text":"So this","start":592.59503,"end":593.235,"sentiment":"neutral","sentiment_score":-0.012130449526011944}],"sentiment":"neutral","sentiment_score":-0.030711847889636244,"channel":0,"num_words":14,"start":586.515,"end":593.235},{"sentences":[{"text":"Right.","start":593.08997,"end":593.58997,"sentiment":"neutral","sentiment_score":-0.005903253331780434}],"sentiment":"neutral","sentiment_score":-0.005903253331780434,"channel":1,"num_words":1,"start":593.08997,"end":593.58997},{"sentences":[{"text":"has been paid.","start":593.235,"end":594.195,"sentiment":"neutral","sentiment_score":-0.015984416628877323},{"text":"Yeah.","start":594.195,"end":594.515,"sentiment":"neutral","sentiment_score":-0.010871285572648048},{"text":"It has been","start":594.515,"end":595.235,"sentiment":"neutral","sentiment_score":-0.04189630846182505}],"sentiment":"neutral","sentiment_score":-0.026359065834965025,"channel":0,"num_words":7,"start":593.235,"end":595.235},{"sentences":[{"text":"Yeah.","start":594.93,"end":595.43,"sentiment":"neutral","sentiment_score":-0.03653332218527794}],"sentiment":"neutral","sentiment_score":-0.03653332218527794,"channel":1,"num_words":1,"start":594.93,"end":595.43},{"sentences":[{"text":"paid.","start":595.235,"end":595.735,"sentiment":"neutral","sentiment_score":-0.06918150931596756},{"text":"However, your provide you have to provide thirty days notice.","start":595.795,"end":599.415,"sentiment":"neutral","sentiment_score":-0.32052837312221527},{"text":"This is not covered the thirty days notice.","start":599.63,"end":601.95,"sentiment":"negative","sentiment_score":-0.4811815433204174}],"sentiment":"negative","sentiment_score":-0.3749430309000768,"channel":0,"num_words":19,"start":595.235,"end":601.95},{"sentences":[{"text":"So yep.","start":601.565,"end":602.285,"sentiment":"neutral","sentiment_score":-0.29653163254261017}],"sentiment":"neutral","sentiment_score":-0.29653163254261017,"channel":1,"num_words":2,"start":601.565,"end":602.285},{"sentences":[{"text":"This is the","start":601.95,"end":602.58997,"sentiment":"neutral","sentiment_score":-0.2770456373691559}],"sentiment":"neutral","sentiment_score":-0.2770456373691559,"channel":0,"num_words":3,"start":601.95,"end":602.58997},{"sentences":[{"text":"I do","start":602.285,"end":602.685,"sentiment":"neutral","sentiment_score":-0.21335008740425107}],"sentiment":"neutral","sentiment_score":-0.21335008740425107,"channel":1,"num_words":2,"start":602.285,"end":602.685},{"sentences":[{"text":"recurring","start":602.58997,"end":603.08997,"sentiment":"neutral","sentiment_score":-0.3257755637168884}],"sentiment":"neutral","sentiment_score":-0.3257755637168884,"channel":0,"num_words":1,"start":602.58997,"end":603.08997},{"sentences":[{"text":"I","start":602.845,"end":603.345,"sentiment":"neutral","sentiment_score":-0.269907683134079}],"sentiment":"neutral","sentiment_score":-0.269907683134079,"channel":1,"num_words":1,"start":602.845,"end":603.345},{"sentences":[{"text":"invoice.","start":603.31,"end":603.81,"sentiment":"neutral","sentiment_score":-0.3035736680030823}],"sentiment":"neutral","sentiment_score":-0.3035736680030823,"channel":0,"num_words":1,"start":603.31,"end":603.81},{"sentences":[{"text":"understand.","start":603.40497,"end":603.90497,"sentiment":"neutral","sentiment_score":-0.12791098654270172},{"text":"You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth?","start":604.765,"end":613.95,"sentiment":"neutral","sentiment_score":-0.15117161193241677}],"sentiment":"neutral","sentiment_score":-0.15024118691682817,"channel":1,"num_words":25,"start":603.40497,"end":613.95},{"sentences":[{"text":"Okay.","start":613.70996,"end":614.20996,"sentiment":"neutral","sentiment_score":-0.021020159125328064},{"text":"It's your discretion.","start":614.915,"end":616.055,"sentiment":"neutral","sentiment_score":-0.04217554753025373},{"text":"If you you mentioned earlier you would like to stop it right now.","start":616.195,"end":619.875,"sentiment":"neutral","sentiment_score":-0.12520008648817355},{"text":"But if you would like to use the service until the twenty second, that would be fine.","start":619.875,"end":626.375,"sentiment":"neutral","sentiment_score":0.07315139034215142},{"text":"As long as we are talking right now, we set this up.","start":626.62,"end":629.98004,"sentiment":"neutral","sentiment_score":0.1516355418910583}],"sentiment":"neutral","sentiment_score":0.028001135053194088,"channel":0,"num_words":46,"start":613.70996,"end":629.98004},{"sentences":[{"text":"You provided thirty days notice.","start":629.98004,"end":632.08,"sentiment":"neutral","sentiment_score":0.08706291392445564},{"text":"Is","start":632.54004,"end":632.78,"sentiment":"neutral","sentiment_score":0.10337762534618378}],"sentiment":"neutral","sentiment_score":0.08978203249474366,"channel":0,"num_words":6,"start":629.98004,"end":632.78},{"sentences":[{"text":"Yep.","start":632.675,"end":633.175,"sentiment":"neutral","sentiment_score":0.1263515204191208}],"sentiment":"neutral","sentiment_score":0.1263515204191208,"channel":1,"num_words":1,"start":632.675,"end":633.175},{"sentences":[{"text":"is that you would like to do?","start":632.78,"end":634.32,"sentiment":"neutral","sentiment_score":0.08794627445084709}],"sentiment":"neutral","sentiment_score":0.08794627445084709,"channel":0,"num_words":7,"start":632.78,"end":634.32},{"sentences":[{"text":"Yes.","start":634.595,"end":635.095,"sentiment":"neutral","sentiment_score":0.11169703304767609}],"sentiment":"neutral","sentiment_score":0.11169703304767609,"channel":1,"num_words":1,"start":634.595,"end":635.095},{"sentences":[{"text":"Okay.","start":635.9,"end":636.4,"sentiment":"neutral","sentiment_score":0.144426167011261},{"text":"Sure.","start":636.46,"end":636.96,"sentiment":"neutral","sentiment_score":0.16655340790748596}],"sentiment":"neutral","sentiment_score":0.15548978745937347,"channel":0,"num_words":2,"start":635.9,"end":636.96},{"sentences":[{"text":"But","start":636.88,"end":637.2,"sentiment":"neutral","sentiment_score":0.10104347765445708}],"sentiment":"neutral","sentiment_score":0.10104347765445708,"channel":1,"num_words":1,"start":636.88,"end":637.2},{"sentences":[{"text":"So","start":637.10004,"end":637.60004,"sentiment":"neutral","sentiment_score":0.08823609352111816}],"sentiment":"neutral","sentiment_score":0.08823609352111816,"channel":0,"num_words":1,"start":637.10004,"end":637.60004},{"sentences":[{"text":"but you say once the the invoice paid, I have the right to use until '38.","start":637.2,"end":643.68,"sentiment":"neutral","sentiment_score":0.0638719224371016},{"text":"Right?","start":643.68,"end":644.0,"sentiment":"neutral","sentiment_score":0.03938861191272736},{"text":"Because the full invoice is paid, not twenty second.","start":644.0,"end":647.3,"sentiment":"neutral","sentiment_score":0.012844517413112853}],"sentiment":"neutral","sentiment_score":0.0452669241393988,"channel":1,"num_words":26,"start":637.2,"end":647.3},{"sentences":[{"text":"yeah.","start":648.005,"end":648.485,"sentiment":"neutral","sentiment_score":0.06280611455440521},{"text":"So if you would like to use your service until the August 22,","start":648.485,"end":654.2001,"sentiment":"neutral","sentiment_score":0.059560388613205686}],"sentiment":"neutral","sentiment_score":0.05979222618043423,"channel":0,"num_words":14,"start":648.005,"end":654.2001},{"sentences":[{"text":"Yes.","start":654.585,"end":655.085,"sentiment":"neutral","sentiment_score":0.03003237396478653}],"sentiment":"neutral","sentiment_score":0.03003237396478653,"channel":1,"num_words":1,"start":654.585,"end":655.085},{"sentences":[{"text":"we will not process your invoice today.","start":655.06,"end":658.36005,"sentiment":"neutral","sentiment_score":-0.22700605860778264},{"text":"We will just process in a normal processing time that we're having every month, which is between the fifty that till the tenth, the latest the eleventh, since you're wanting to use it until the twenty second.","start":658.66003,"end":673.125,"sentiment":"neutral","sentiment_score":-0.1500215890842515},{"text":"So it should be paid before the August 22, and then we will cancel it that day.","start":673.665,"end":679.105,"sentiment":"neutral","sentiment_score":-0.20788592450758991},{"text":"Let me check the day.","start":679.105,"end":680.07,"sentiment":"neutral","sentiment_score":-0.027647221833467482},{"text":"Okay?","start":680.07,"end":680.57,"sentiment":"neutral","sentiment_score":0.005063330754637718}],"sentiment":"neutral","sentiment_score":-0.1612996224091569,"channel":0,"num_words":67,"start":655.06,"end":680.57},{"sentences":[{"text":"It just so happened we need to process it today because you mentioned you want it today.","start":681.11005,"end":686.23004,"sentiment":"neutral","sentiment_score":-0.009567006326773587},{"text":"But if you don't want it to cancel","start":686.23004,"end":687.99,"sentiment":"neutral","sentiment_score":-0.1375630171969533}],"sentiment":"neutral","sentiment_score":-0.050525729805231095,"channel":0,"num_words":25,"start":681.11005,"end":687.99},{"sentences":[{"text":"Yes.","start":687.615,"end":688.115,"sentiment":"neutral","sentiment_score":-0.029615303501486775}],"sentiment":"neutral","sentiment_score":-0.029615303501486775,"channel":1,"num_words":1,"start":687.615,"end":688.115},{"sentences":[{"text":"today, we","start":687.99,"end":688.87,"sentiment":"neutral","sentiment_score":-0.012053978629410267}],"sentiment":"neutral","sentiment_score":-0.012053978629410267,"channel":0,"num_words":2,"start":687.99,"end":688.87},{"sentences":[{"text":"But","start":688.815,"end":689.135,"sentiment":"neutral","sentiment_score":-0.07220195233821869}],"sentiment":"neutral","sentiment_score":-0.07220195233821869,"channel":1,"num_words":1,"start":688.815,"end":689.135},{"sentences":[{"text":"can just","start":688.87,"end":689.61005,"sentiment":"neutral","sentiment_score":-0.1004028171300888}],"sentiment":"neutral","sentiment_score":-0.1004028171300888,"channel":0,"num_words":2,"start":688.87,"end":689.61005},{"sentences":[{"text":"why sorry.","start":689.135,"end":690.115,"sentiment":"neutral","sentiment_score":-0.16536293178796768}],"sentiment":"neutral","sentiment_score":-0.16536293178796768,"channel":1,"num_words":2,"start":689.135,"end":690.115},{"sentences":[{"text":"delete until the twenty second.","start":689.75,"end":691.61005,"sentiment":"neutral","sentiment_score":-0.18913911283016205}],"sentiment":"neutral","sentiment_score":-0.18913911283016205,"channel":0,"num_words":5,"start":689.75,"end":691.61005},{"sentences":[{"text":"In July, it has been paid.","start":691.87,"end":693.97003,"sentiment":"neutral","sentiment_score":-0.11935856690009435},{"text":"So why I need to pay it much earlier?","start":694.03,"end":697.01,"sentiment":"neutral","sentiment_score":-0.22706640428966945},{"text":"Why why don't it direct debit as normal and it's the last invoice next next month?","start":697.31,"end":703.09,"sentiment":"neutral","sentiment_score":-0.1902345698326826},{"text":"Why why you need to process the the last invoice today?","start":703.88495,"end":706.785,"sentiment":"neutral","sentiment_score":-0.1563506783409552},{"text":"Hello?","start":709.805,"end":710.305,"sentiment":"neutral","sentiment_score":-0.06925905495882034}],"sentiment":"neutral","sentiment_score":-0.1765725273032521,"channel":1,"num_words":43,"start":691.87,"end":710.305},{"sentences":[{"text":"I need to process the last invoice today if you would like to cancel it today.","start":710.38,"end":716.80005,"sentiment":"neutral","sentiment_score":-0.15248453058302402},{"text":"In that","start":716.94,"end":717.42004,"sentiment":"neutral","sentiment_score":-0.005504075437784196}],"sentiment":"neutral","sentiment_score":-0.1361533689002196,"channel":0,"num_words":18,"start":710.38,"end":717.42004},{"sentences":[{"text":"Okay.","start":717.27997,"end":717.77997,"sentiment":"neutral","sentiment_score":0.03505377471446991}],"sentiment":"neutral","sentiment_score":0.03505377471446991,"channel":1,"num_words":1,"start":717.27997,"end":717.77997},{"sentences":[{"text":"way, we can cover the thirty days notice.","start":717.42004,"end":720.24005,"sentiment":"neutral","sentiment_score":0.06643467349931598},{"text":"But if you don't want it to cancel today, you would like to utilize your thirty days notice with the invoice.","start":720.755,"end":728.535,"sentiment":"neutral","sentiment_score":-0.019755733864648},{"text":"We don't need to process your last invoice today.","start":728.915,"end":733.495,"sentiment":"neutral","sentiment_score":-0.05946340184244844},{"text":"We can do it with the normal way that we're processing on August, and we can cancel it on August 22.","start":733.99,"end":740.97003,"sentiment":"neutral","sentiment_score":0.056204644697053094}],"sentiment":"neutral","sentiment_score":0.012910744049033876,"channel":0,"num_words":59,"start":717.42004,"end":740.97003},{"sentences":[{"text":"So what about the the another eight eight to six eight to seven day?","start":743.92004,"end":749.7,"sentiment":"neutral","sentiment_score":-0.11050564529640335},{"text":"Sorry.","start":750.0,"end":750.4,"sentiment":"neutral","sentiment_score":-0.08546730130910873},{"text":"Eight days outstanding in August?","start":750.4,"end":755.06,"sentiment":"neutral","sentiment_score":-0.05487107783555985},{"text":"Would you transfer the the the refund amount to me?","start":755.12,"end":759.06,"sentiment":"neutral","sentiment_score":-0.05130338128656149}],"sentiment":"neutral","sentiment_score":-0.08066451791673898,"channel":1,"num_words":30,"start":743.92004,"end":759.06},{"sentences":[{"text":"I said August 22, so we can end your bill till August 22.","start":760.66,"end":766.1,"sentiment":"neutral","sentiment_score":-0.0036704488671742952},{"text":"So your invoice will just cover August '22.","start":766.1,"end":770.66003,"sentiment":"neutral","sentiment_score":0.11586646549403667},{"text":"We will not charge you until the end of the month of August.","start":770.66,"end":774.12,"sentiment":"neutral","sentiment_score":0.12408325248039685},{"text":"That's the good thing having providing a notice, thirty days notice.","start":774.76495,"end":779.185,"sentiment":"positive","sentiment_score":0.5980899631977081}],"sentiment":"neutral","sentiment_score":0.20158417257997724,"channel":0,"num_words":45,"start":760.66,"end":779.185},{"sentences":[{"text":"Okay.","start":779.55,"end":779.95,"sentiment":"neutral","sentiment_score":0.06029276549816131},{"text":"So so next invoice, the first to twenty second","start":779.95,"end":784.45,"sentiment":"neutral","sentiment_score":0.038695202519496284}],"sentiment":"neutral","sentiment_score":0.040854958817362785,"channel":1,"num_words":10,"start":779.55,"end":784.45},{"sentences":[{"text":"Yeah.","start":784.045,"end":784.545,"sentiment":"neutral","sentiment_score":0.03130288049578667}],"sentiment":"neutral","sentiment_score":0.03130288049578667,"channel":0,"num_words":1,"start":784.045,"end":784.545},{"sentences":[{"text":"August, how much is","start":784.51,"end":786.035,"sentiment":"neutral","sentiment_score":0.028340446297079325}],"sentiment":"neutral","sentiment_score":0.028340446297079325,"channel":1,"num_words":4,"start":784.51,"end":786.035},{"sentences":[{"text":"Mhmm.","start":785.805,"end":786.305,"sentiment":"neutral","sentiment_score":0.021058660000562668},{"text":"Let me calculate it for you.","start":787.26996,"end":788.95,"sentiment":"neutral","sentiment_score":0.027974139899015427}],"sentiment":"neutral","sentiment_score":0.026986214199236462,"channel":0,"num_words":7,"start":785.805,"end":788.95},{"sentences":[{"text":"it?","start":788.725,"end":788.975,"sentiment":"neutral","sentiment_score":0.01859021931886673}],"sentiment":"neutral","sentiment_score":0.01859021931886673,"channel":1,"num_words":1,"start":788.725,"end":788.975},{"sentences":[{"text":"Okay?","start":788.95,"end":789.19,"sentiment":"neutral","sentiment_score":0.023005709052085876}],"sentiment":"neutral","sentiment_score":0.023005709052085876,"channel":0,"num_words":1,"start":788.95,"end":789.19},{"sentences":[{"text":"Mhmm.","start":788.975,"end":789.475,"sentiment":"neutral","sentiment_score":0.018811099231243137}],"sentiment":"neutral","sentiment_score":0.018811099231243137,"channel":1,"num_words":1,"start":788.975,"end":789.475},{"sentences":[{"text":"And then to","start":789.19,"end":789.91,"sentiment":"neutral","sentiment_score":0.034078978622953095}],"sentiment":"neutral","sentiment_score":0.034078978622953095,"channel":0,"num_words":3,"start":789.19,"end":789.91},{"sentences":[{"text":"Yep.","start":789.77496,"end":790.27496,"sentiment":"neutral","sentiment_score":0.04473482072353363}],"sentiment":"neutral","sentiment_score":0.04473482072353363,"channel":1,"num_words":1,"start":789.77496,"end":790.27496},{"sentences":[{"text":"set your proper expectation, you will be receiving this on August 1.","start":789.91,"end":794.39,"sentiment":"neutral","sentiment_score":0.054143224066744246},{"text":"Okay?","start":794.39,"end":794.70996,"sentiment":"neutral","sentiment_score":0.0003797300159931183},{"text":"Not today.","start":794.70996,"end":795.52997,"sentiment":"neutral","sentiment_score":-0.22233431786298752},{"text":"Since you wanting to cancel it on August 22 to utilize your thirty days notice.","start":795.58997,"end":800.73,"sentiment":"neutral","sentiment_score":-0.29698723951975503},{"text":"One moment.","start":801.195,"end":801.85504,"sentiment":"neutral","sentiment_score":-0.07163700647652149}],"sentiment":"neutral","sentiment_score":-0.1372704007080756,"channel":0,"num_words":32,"start":789.91,"end":801.85504},{"sentences":[{"text":"Just","start":801.91504,"end":802.395,"sentiment":"neutral","sentiment_score":-0.015196401625871658}],"sentiment":"neutral","sentiment_score":-0.015196401625871658,"channel":0,"num_words":1,"start":801.91504,"end":802.395},{"sentences":[{"text":"Yeah.","start":802.02,"end":802.26,"sentiment":"neutral","sentiment_score":0.006440531462430954},{"text":"Yep.","start":802.26,"end":802.76,"sentiment":"neutral","sentiment_score":0.02709452621638775}],"sentiment":"neutral","sentiment_score":0.01676752883940935,"channel":1,"num_words":2,"start":802.02,"end":802.76},{"sentences":[{"text":"be on the line.","start":802.395,"end":803.375,"sentiment":"neutral","sentiment_score":0.020442752167582512},{"text":"Let me just put your billing period, the twenty second.","start":803.435,"end":806.47504,"sentiment":"neutral","sentiment_score":0.02030859049409628},{"text":"Okay?","start":806.47504,"end":806.97504,"sentiment":"neutral","sentiment_score":0.011512908153235912},{"text":"I'll get back to you.","start":807.91504,"end":809.29504,"sentiment":"neutral","sentiment_score":0.020767343044281007}],"sentiment":"neutral","sentiment_score":0.02001032684929669,"channel":0,"num_words":20,"start":802.395,"end":809.29504},{"sentences":[{"text":"Okay.","start":809.54004,"end":810.04004,"sentiment":"neutral","sentiment_score":0.10511530935764311}],"sentiment":"neutral","sentiment_score":0.10511530935764311,"channel":1,"num_words":1,"start":809.54004,"end":810.04004},{"sentences":[{"text":"Thank you.","start":810.555,"end":811.375,"sentiment":"neutral","sentiment_score":0.2521631196141243},{"text":"Okay.","start":850.38,"end":850.78,"sentiment":"neutral","sentiment_score":0.12613506615161896},{"text":"Thank you so much for patiently waiting on the line.","start":850.78,"end":853.52,"sentiment":"positive","sentiment_score":0.44886801540851595},{"text":"So, technically, your invoice will be $49.64.","start":854.06,"end":859.445,"sentiment":"neutral","sentiment_score":0.17035268672874995},{"text":"That's covering August '22.","start":859.66504,"end":863.28503,"sentiment":"neutral","sentiment_score":0.09202161617577076}],"sentiment":"neutral","sentiment_score":0.2783206971362233,"channel":0,"num_words":24,"start":810.555,"end":863.28503},{"sentences":[{"text":"I've","start":863.505,"end":863.74506,"sentiment":"neutral","sentiment_score":0.04797617346048355}],"sentiment":"neutral","sentiment_score":0.04797617346048355,"channel":0,"num_words":1,"start":863.505,"end":863.74506},{"sentences":[{"text":"Okay.","start":863.73,"end":864.23,"sentiment":"neutral","sentiment_score":0.0427846759557724}],"sentiment":"neutral","sentiment_score":0.0427846759557724,"channel":1,"num_words":1,"start":863.73,"end":864.23},{"sentences":[{"text":"already sent your billing end date, the twenty second of next month.","start":863.74506,"end":868.325,"sentiment":"neutral","sentiment_score":0.05525561391065518},{"text":"Alright?","start":868.465,"end":868.965,"sentiment":"neutral","sentiment_score":0.08201806992292404},{"text":"August","start":869.265,"end":869.74506,"sentiment":"neutral","sentiment_score":0.08289636671543121}],"sentiment":"neutral","sentiment_score":0.05914155739758696,"channel":0,"num_words":14,"start":863.74506,"end":869.74506},{"sentences":[{"text":"Yes.","start":869.535,"end":870.035,"sentiment":"neutral","sentiment_score":0.13593566417694092}],"sentiment":"neutral","sentiment_score":0.13593566417694092,"channel":1,"num_words":1,"start":869.535,"end":870.035},{"sentences":[{"text":"first, you will receive your invoice with this period.","start":869.74506,"end":873.04504,"sentiment":"neutral","sentiment_score":0.18055790000491673},{"text":"It will be automatically or directly be processed between the fifth till the tenth, the latest '11.","start":873.75,"end":880.01,"sentiment":"neutral","sentiment_score":0.16237041880102718},{"text":"And then as long as your balance is zero, it will be canceled.","start":880.39,"end":887.61,"sentiment":"neutral","sentiment_score":0.08909732848405838},{"text":"And once the cancellation has been completed, you will receive a email confirmation that your services has been canceled.","start":887.83,"end":896.255,"sentiment":"neutral","sentiment_score":0.11981021808950525},{"text":"So let me check the email.","start":896.795,"end":898.815,"sentiment":"neutral","sentiment_score":0.06445521923402946}],"sentiment":"neutral","sentiment_score":0.12822982732905075,"channel":0,"num_words":64,"start":869.74506,"end":898.815},{"sentences":[{"text":"You still have this.","start":899.835,"end":900.955,"sentiment":"neutral","sentiment_score":0.0329360393807292},{"text":"Right?","start":900.955,"end":901.275,"sentiment":"neutral","sentiment_score":0.029617950320243835},{"text":"It's still active, the one you provided to your record, p dot upay, your","start":901.275,"end":907.36005,"sentiment":"neutral","sentiment_score":0.025304957226450955}],"sentiment":"neutral","sentiment_score":0.027138500474393368,"channel":0,"num_words":19,"start":899.835,"end":907.36005},{"sentences":[{"text":"No.","start":907.25995,"end":907.75995,"sentiment":"neutral","sentiment_score":-0.10171923041343688}],"sentiment":"neutral","sentiment_score":-0.10171923041343688,"channel":1,"num_words":1,"start":907.25995,"end":907.75995},{"sentences":[{"text":"first name, I'm I'm so sorry if I pronounce your first name incorrect, @gmail.com.","start":907.42004,"end":913.2,"sentiment":"neutral","sentiment_score":-0.1734168790280819},{"text":"Is that right?","start":913.9,"end":914.78,"sentiment":"neutral","sentiment_score":-0.04690979545315107},{"text":"It's still an active one?","start":914.78,"end":916.275,"sentiment":"neutral","sentiment_score":-0.018356959521770477},{"text":"Oh, okay.","start":918.195,"end":918.67505,"sentiment":"neutral","sentiment_score":0.0649644248187542},{"text":"Perfect.","start":918.67505,"end":919.17505,"sentiment":"neutral","sentiment_score":0.2104167640209198}],"sentiment":"neutral","sentiment_score":-0.09280019506812096,"channel":0,"num_words":25,"start":907.42004,"end":919.17505},{"sentences":[{"text":"So everything has been set.","start":919.23505,"end":920.775,"sentiment":"neutral","sentiment_score":0.24604801535606385},{"text":"We will go ahead and process this accordingly, and it will be notated on my end.","start":920.995,"end":927.635,"sentiment":"neutral","sentiment_score":0.23123717959970236},{"text":"Anything else that I may help you?","start":927.635,"end":929.655,"sentiment":"neutral","sentiment_score":0.13014268768685205}],"sentiment":"neutral","sentiment_score":0.20860834872084005,"channel":0,"num_words":28,"start":919.23505,"end":929.655},{"sentences":[{"text":"No.","start":930.065,"end":930.305,"sentiment":"neutral","sentiment_score":0.024035800248384476},{"text":"Thank you.","start":930.305,"end":931.045,"sentiment":"neutral","sentiment_score":0.1841978058218956}],"sentiment":"neutral","sentiment_score":0.13081047063072523,"channel":1,"num_words":3,"start":930.065,"end":931.045},{"sentences":[{"text":"You're welcome.","start":931.36,"end":932.18,"sentiment":"positive","sentiment_score":0.3413648456335068},{"text":"And if you change your mind, just give us a call before the twenty second.","start":932.4,"end":936.08,"sentiment":"neutral","sentiment_score":0.1772775371869405},{"text":"Okay?","start":936.08,"end":936.58,"sentiment":"neutral","sentiment_score":0.09494643658399582}],"sentiment":"neutral","sentiment_score":0.19093551031417316,"channel":0,"num_words":18,"start":931.36,"end":936.58},{"sentences":[{"text":"Okay.","start":936.82,"end":937.22003,"sentiment":"neutral","sentiment_score":0.23613323271274567},{"text":"Thank you.","start":937.22003,"end":937.96,"sentiment":"positive","sentiment_score":0.7011906504631042}],"sentiment":"positive","sentiment_score":0.5461715112129847,"channel":1,"num_words":3,"start":936.82,"end":937.96},{"sentences":[{"text":"Alright.","start":938.16,"end":938.56,"sentiment":"positive","sentiment_score":0.5247218608856201},{"text":"Thank you.","start":938.56,"end":939.12,"sentiment":"positive","sentiment_score":0.7832348048686981},{"text":"You do have a great day, and be safe always.","start":939.12,"end":941.2,"sentiment":"positive","sentiment_score":0.8241780698299408},{"text":"We appreciate the time you spent with Airtel.","start":941.2,"end":943.54,"sentiment":"positive","sentiment_score":0.8341344594955444}],"sentiment":"positive","sentiment_score":0.8098118021374657,"channel":0,"num_words":21,"start":938.16,"end":943.54},{"sentences":[{"text":"Thank you.","start":946.0369,"end":946.5969,"sentiment":"positive","sentiment_score":0.7773663699626923},{"text":"Bye bye.","start":946.5969,"end":947.2569,"sentiment":"positive","sentiment_score":0.41856107115745544}],"sentiment":"positive","sentiment_score":0.5979637205600739,"channel":1,"num_words":4,"start":946.0369,"end":947.2569},{"sentences":[{"text":"Thank you.","start":947.23694,"end":947.87695,"sentiment":"positive","sentiment_score":0.6795836985111237},{"text":"Bye bye.","start":947.87695,"end":948.61694,"sentiment":"positive","sentiment_score":0.3547099828720093},{"text":"Cheers.","start":948.91693,"end":949.39197,"sentiment":"neutral","sentiment_score":-0.08980756998062134}],"sentiment":"positive","sentiment_score":0.3957559585571289,"channel":0,"num_words":5,"start":947.23694,"end":949.39197}]},"summary":{"result":"success","short":"A representative from Airtel calls Nupri PovGeneration to discuss canceling their services due to slow internet speeds. The representative offers to upgrade their service with a 15% discount and extend the current three-month discount. The customer wants to cancel their service and the agent explains they cannot offer a cancellation due to missed calls, but offers to extend the service for a month and process the cancellation using their nominated payment method. The agent provides billing information and the date they want to cancel."},"intents":{"segments":[{"text":"We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services. Yes. Okay.","start_word":30,"end_word":58,"intents":[{"intent":"Request services cancellation","confidence_score":0.04520163}]},{"text":"First thing, it's nowadays, the Internet is super slow. I I need to swap to my own personal data. And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data. And I also inform in the email to them, and no one respond to me at all. Yeah.","start_word":78,"end_word":145,"intents":[{"intent":"Swap personal data","confidence_score":0.17328927},{"intent":"Check slow speed","confidence_score":0.0024099643}]},{"text":"To to the main email support support at something. Yeah.","start_word":206,"end_word":215,"intents":[{"intent":"Request support","confidence_score":0.0064044865}]},{"text":"And would you mind verifying your date of birth? Sorry.","start_word":254,"end_word":263,"intents":[{"intent":"Verify date of birth","confidence_score":0.061028384}]},{"text":"So, definitely, this could be resolved if if it was attended in a timely manner.","start_word":341,"end_word":355,"intents":[{"intent":"Resolve cancellation","confidence_score":0.03245345}]},{"text":"Or, technically, our cancellation process should be done over the phone like this. The reason why when the day that we received your notification, we reach we tried to call you. So good thing that you answered your phone call. So, technically, I wanted to explain to you as well, our Mhmm. cancellation process should be done over the over the phone providing thirty days notice.","start_word":399,"end_word":464,"intents":[{"intent":"Explain cancellation process","confidence_score":0.85616744}]},{"text":"If you would like, we can go ahead and upgrade your service. And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that.","start_word":561,"end_word":600,"intents":[{"intent":"Upgrade service","confidence_score":0.79677176}]},{"text":"Is it possible to ask for some discount for for next month?","start_word":631,"end_word":642,"intents":[{"intent":"Ask for discount","confidence_score":0.092526056}]},{"text":"I mean and I I will see as well if the Internet is going well. Yeah.","start_word":643,"end_word":658,"intents":[{"intent":"Check internet performance","confidence_score":0.008275109}]},{"text":"As I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out.","start_word":661,"end_word":679,"intents":[{"intent":"Respond to concern","confidence_score":0.0127840545}]},{"text":"I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount? It's your option.","start_word":770,"end_word":814,"intents":[{"intent":"Discuss options and options","confidence_score":0.000013948016}]},{"text":"Sorry to make it you confused. In in in one month, it will be canceled. Is So that correct? in in one month. So well, no. I'm confused what you want to do. Please elaborate. Oh, sorry.","start_word":836,"end_word":872,"intents":[{"intent":"Request clarification","confidence_score":0.00317017}]},{"text":"So let's make it final. So I would like to cancel my service and yeah. As soon as possible.","start_word":873,"end_word":891,"intents":[{"intent":"Terminate service","confidence_score":0.00016923767}]},{"text":"I respect your decision. Are you sure we can just extend three months discounted period? Yes.","start_word":981,"end_word":996,"intents":[{"intent":"Accept decision","confidence_score":0.0036836872}]},{"text":"you you are sure? Okay.","start_word":1002,"end_word":1006,"intents":[{"intent":"Confirm understanding","confidence_score":0.04357034}]},{"text":"I respect that. I respect that. At least we tried. Okay?","start_word":1008,"end_word":1018,"intents":[{"intent":"Express gratitude","confidence_score":0.19840276}]},{"text":"Today is the twenty second. That's thirty days from today. And then I will just process it using the payment method nominated payment method you have on record. Is that okay? Sorry?","start_word":1064,"end_word":1095,"intents":[{"intent":"Process payment","confidence_score":0.9343014},{"intent":"Inquire about payment timing","confidence_score":0.000016367318}]},{"text":"That's thirty days from today. And then I will just process it using the payment method nominated payment method you have on record. Is that okay? Sorry?","start_word":1068,"end_word":1094,"intents":[{"intent":"Apologize for delay","confidence_score":0.0007820246}]},{"text":"And then I will just process it using the payment method nominated payment method you have on record. Is that okay? Sorry?","start_word":1073,"end_word":1094,"intents":[{"intent":"Confirm payment method","confidence_score":0.10415808}]},{"text":"I will process the last invoice using your nominated payment bank account. Last invoice.","start_word":1095,"end_word":1108,"intents":[{"intent":"Process last invoice","confidence_score":0.008607072}]},{"text":"If you wanted to, that right? cancel your service today, July 22, you have you should call us June 22. Yeah.","start_word":1193,"end_word":1213,"intents":[{"intent":"Cancel service","confidence_score":0.16906524}]},{"text":"That's also the official notification that we do to the network because this is the day that we talk to you and confirm.","start_word":1267,"end_word":1289,"intents":[{"intent":"Provide notification","confidence_score":0.061904877}]},{"text":"the monthly invoice, what's the period is going? The the monthly invoice.","start_word":1338,"end_word":1349,"intents":[{"intent":"Verify invoice details","confidence_score":0.02304112}]},{"text":"You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth?","start_word":1407,"end_word":1430,"intents":[{"intent":"Reschedule service","confidence_score":0.00701074}]},{"text":"Would you transfer the the the refund amount to me? I said August 22, so we can end your bill till August 22. So your invoice will just cover August '22. We will not charge you until the end of the month of August. That's the good thing having providing a notice, thirty days notice. Okay.","start_word":1782,"end_word":1837,"intents":[{"intent":"Process invoice","confidence_score":0.13293047}]},{"text":"set your proper expectation, you will be receiving this on August 1. Okay? Not today.","start_word":1866,"end_word":1880,"intents":[{"intent":"Set expectation","confidence_score":0.29349342}]},{"text":"Since you wanting to cancel it on August 22 to utilize your thirty days notice. One moment.","start_word":1881,"end_word":1897,"intents":[{"intent":"Cancel bill","confidence_score":0.0039207623}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Paris speaking. Hi. Good morning. This is Airtel accounts. Am I speaking to Nupri Povosan? Yes. Hi. How are you today?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.10153193026781082},{"text":"Good. Thank you. That's great to hear.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.5132020711898804},{"text":"We are trying to reach you out via phone call in reference to the ticket that you sent out that you are requesting to cancel your services. Yes. Okay. And, what is the reason you would like to cancel your services for proper documentation? There are many reasons.","start_word":30,"end_word":77,"sentiment":"neutral","sentiment_score":-0.10031607747077942},{"text":"First thing, it's nowadays, the Internet is super slow. I I need to swap to my own personal data.","start_word":78,"end_word":96,"sentiment":"negative","sentiment_score":-0.38241392374038696},{"text":"And also, having around beginning of the year, there's a period that the the system went down for maybe three or four days, and I need to use my personal data.","start_word":97,"end_word":127,"sentiment":"neutral","sentiment_score":-0.297146737575531},{"text":"And I also inform in the email to them, and no one respond to me at all.","start_word":128,"end_word":144,"sentiment":"negative","sentiment_score":-0.383173793554306},{"text":"Yeah. Also yeah. Oh, I'm so sorry to hear about that. But Alright. if I'm I will bring this concern if you're not able to get the response. But as much as we do, every service concern should be attended, and it's being resolved. So I'm just wondering which email you sent your concern or asking a support. To which email? To to the main email support support at something. Yeah. Support at airtel, something Yeah. like that? Yes. Yes. Yeah. I'll check this after this call because it might we we we might not receive it because if we receive it, they will reach out to you definitely. And would you mind verifying your date of birth? Sorry. Your birthday, please? 07/1991. Okay.","start_word":145,"end_word":268,"sentiment":"neutral","sentiment_score":-0.051385149359703064},{"text":"That's perfect. Thank you.","start_word":269,"end_word":272,"sentiment":"positive","sentiment_score":0.4124770760536194},{"text":"And since you mentioned you had a service issue, I do acknowledge that because we previous month, we had, like, the GeoIP issue. But do you have, like, the issue currently having a slow speed? Because Yes. if yes, I can go ahead and definitely transfer you to our technical support to check this out for you and investigate because your services is still up and running.","start_word":273,"end_word":339,"sentiment":"neutral","sentiment_score":-0.002690148074179888},{"text":"So, definitely, this could be resolved if if it was attended in a timely manner.","start_word":340,"end_word":354,"sentiment":"positive","sentiment_score":0.48457926511764526},{"text":"So you don't No. need to Actually, cancel your I services we we are planning or whatsoever. to to show. It's okay. We we are trying to change anyway, and I would like to cancel today. Is is it possible? Yeah. I understand that. Or, technically, our cancellation process should be done over the phone like this. The reason why when the day that we received your notification, we reach we tried to call you.","start_word":355,"end_word":429,"sentiment":"neutral","sentiment_score":0.00042955877142958343},{"text":"So good thing that you answered your phone call.","start_word":430,"end_word":438,"sentiment":"positive","sentiment_score":0.5483934283256531},{"text":"So, technically, I wanted to explain to you as well, our Mhmm. cancellation process should be done over the over the phone providing thirty days notice. So your notice will be discounted today. So it means to say, you still need to pay from July 22 until the twenty second. So it means to say you will be needing to settle August to the twenty second to cover your thirty days notice if you would like to proceed with your cancellation today. Yes. Because if you wanted to cancel it today, you should be calling us June 22, something like that. But on my end, I don't want to lose you if that's the reason why you would like to cancel it. If you would like, we can go ahead and upgrade your service. And then to upgrade it, we can provide you, like, the extension for a 15% discount for the first three months, check if it's work, something like that. That way, I used you don't to need to yeah. switch I used to to ask for some discount during the during the system bend down, but no one responds. Is it possible to ask for some discount for for next month? I mean and I I will see as well if the Internet is going well. Yeah. Definitely. Definitely. As I've mentioned to you, if we did receive your concern, we we definitely resolved this and reached out. As you can see, you you received, like, a missed call from us. Right? So we tried to talk to you. So let me see what I can do in reference to your request.","start_word":439,"end_word":713,"sentiment":"neutral","sentiment_score":0.08929294347763062},{"text":"I would love to help you today since I got you on the line.","start_word":714,"end_word":727,"sentiment":"positive","sentiment_score":0.6793434619903564},{"text":"So would you like to get a discount, or would you like to upgrade it? Anyway, Get a discount we with can't get your current plan, or would you like to upgrade and get a discount? Like, let me just No. explain. I can we can you can try your services, and then I will ask our tech team to check, and then I'll provide you a discount with your current plan, or would you like to upgrade and then provide you a discount? It's your option. Just let me know. Actually, I would like to take this today as the the that one to be canceled, please. Sorry to make it you confused. In in in one month, it will be canceled. Is So that correct? in in one month. So well, no. I'm confused what you want to do. Please elaborate. Oh, sorry. So let's make it final. So I would like to cancel my service and yeah. As soon as possible. So today, you would like to cancel your service? Yes. Correct. Alright. Yes. So if you would like to cancel your service today, you still need to pay the invoice covering thirty days because you have to cover the thirty days notice. Yeah. You I can haven't do provided a thirty days notice. Okay. Sure. Would you mind staying the line? In that way, I can one moment. I do believe you you are on a automatic payment. Right? that. Yep. Okay. So here's what I'm going to do. I respect your decision. Are you sure we can just extend three months discounted period? Yes. I'm And sure. then Yes. you you are sure? Okay. Yes. I respect that. I respect that. At least we tried. Okay? And we don't want to lose on our end, but, yeah, that's had reality. I believe we have not received the one you sent. But, anyway, I'll go ahead and prepare the invoice covering the thirty days notice. Okay? That's August '27 twenty second. Today is the twenty second. That's thirty days from today. And then I will just process it using the payment method nominated payment method you have on record. Is that okay? Sorry? I will process the last invoice using your nominated payment bank account. Last invoice. So are you gonna direct debit now? Because it's normally Yeah. to We can. Yeah. That's what I'm trying to say. I'm trying to tell you if you agreed, authorized to process the payment today, your last no. invoice that I will prepare, in that way, I could arrange the cancellation to our tech team because you are wanting to cancel it today. Right? So you mean I need to pay the last month in advance? Is Yeah. Because to cover thirty days notice. If you wanted to, that right? cancel your service today, July 22, you have you should call us June 22. Yeah. Okay. Okay. K? You got it? So you're calling us today. So this will be the start of your thirty days notice. The reason why we have to cover that thirty days from August '22 because, also, we're praying ahead of time to the network, super network. So today is your official notification. That's also the official notification that we do to the network because this is the day that we talk to you and confirm. Because we cannot just process a cancellation if it's via email because for security measure, and that's the policy in Australia, we really need to talk to customer and verify some So details in just one to make sure in we're one dealing invoice, with the account holder. the monthly invoice, what's the period is going? The the monthly invoice. I mean, normally. Yeah. The yeah. The monthly invoice covering July first to thirty first. So this Right. has been paid. Yeah. It has been Yeah. paid. However, your provide you have to provide thirty days notice.","start_word":728,"end_word":1386,"sentiment":"neutral","sentiment_score":-0.032480811305932014},{"text":"This is not covered the thirty days notice.","start_word":1387,"end_word":1394,"sentiment":"negative","sentiment_score":-0.48722395300865173},{"text":"So yep. This is the I do recurring I invoice. understand. You don't need to explain anymore, but I I'm asking, you will stop my service on the next month, twenty second, right, or thirtieth? Okay. It's your discretion. If you you mentioned earlier you would like to stop it right now. But if you would like to use the service until the twenty second, that would be fine. As long as we are talking right now, we set this up. You provided thirty days notice. Is Yep. is that you would like to do? Yes. Okay. Sure. But So but you say once the the invoice paid, I have the right to use until '38. Right? Because the full invoice is paid, not twenty second. yeah. So if you would like to use your service until the August 22, Yes. we will not process your invoice today. We will just process in a normal processing time that we're having every month, which is between the fifty that till the tenth, the latest the eleventh, since you're wanting to use it until the twenty second. So it should be paid before the August 22, and then we will cancel it that day. Let me check the day. Okay? It just so happened we need to process it today because you mentioned you want it today. But if you don't want it to cancel Yes. today, we But can just why sorry. delete until the twenty second. In July, it has been paid. So why I need to pay it much earlier? Why why don't it direct debit as normal and it's the last invoice next next month? Why why you need to process the the last invoice today? Hello? I need to process the last invoice today if you would like to cancel it today. In that Okay. way, we can cover the thirty days notice. But if you don't want it to cancel today, you would like to utilize your thirty days notice with the invoice. We don't need to process your last invoice today. We can do it with the normal way that we're processing on August, and we can cancel it on August 22. So what about the the another eight eight to six eight to seven day? Sorry. Eight days outstanding in August? Would you transfer the the the refund amount to me? I said August 22, so we can end your bill till August 22. So your invoice will just cover August '22. We will not charge you until the end of the month of August.","start_word":1395,"end_word":1825,"sentiment":"neutral","sentiment_score":-0.05446191925529537},{"text":"That's the good thing having providing a notice, thirty days notice.","start_word":1826,"end_word":1836,"sentiment":"positive","sentiment_score":0.5926597118377686},{"text":"Okay. So so next invoice, the first to twenty second Yeah. August, how much is Mhmm. Let me calculate it for you. it? Okay? Mhmm. And then to Yep. set your proper expectation, you will be receiving this on August 1. Okay? Not today. Since you wanting to cancel it on August 22 to utilize your thirty days notice. One moment. Just Yeah. Yep. be on the line. Let me just put your billing period, the twenty second. Okay? I'll get back to you. Okay. Thank you. Okay.","start_word":1837,"end_word":1924,"sentiment":"neutral","sentiment_score":-0.01430056057870388},{"text":"Thank you so much for patiently waiting on the line.","start_word":1925,"end_word":1934,"sentiment":"positive","sentiment_score":0.4479913711547851},{"text":"So, technically, your invoice will be $49.64. That's covering August '22. I've Okay. already sent your billing end date, the twenty second of next month. Alright? August Yes. first, you will receive your invoice with this period. It will be automatically or directly be processed between the fifth till the tenth, the latest '11. And then as long as your balance is zero, it will be canceled. And once the cancellation has been completed, you will receive a email confirmation that your services has been canceled. So let me check the email. You still have this. Right? It's still active, the one you provided to your record, p dot upay, your No. first name, I'm I'm so sorry if I pronounce your first name incorrect, @gmail.com. Is that right? It's still an active one? Oh, okay. Perfect. So everything has been set. We will go ahead and process this accordingly, and it will be notated on my end. Anything else that I may help you? No. Thank you. You're welcome. And if you change your mind, just give us a call before the twenty second. Okay? Okay.","start_word":1935,"end_word":2121,"sentiment":"neutral","sentiment_score":0.0911819522473264},{"text":"Thank you. Alright. Thank you. You do have a great day, and be safe always. We appreciate the time you spent with Airtel. Thank you. Bye bye. Thank you. Bye bye. Cheers.","start_word":2122,"end_word":2153,"sentiment":"positive","sentiment_score":0.6860001087188721}],"average":{"sentiment":"neutral","sentiment_score":0.0128904660880629}}}}