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Hello. Sorry. I missed your call a while ago. May I know your concern, please?\n\nOkay. I see. May I know your full name, please? May I know your full name, please, for me to check the account? Okay.\n\nHang on. Is it okay if I put you on hold? Let me just check your account. Okay. Hang on.\n\nHello? Yes. Can you check, please, what is the color of the indicator light at the router? Is it red, green? Yeah.\n\nOkay. How about the the NTT box? Is there a light on it or or none? Mhmm. Mhmm.\n\nOkay. Yeah. Because on our end, it's showing as inactive as well. We already escalated the issue to the network team. Is it okay if I get back to you once I receive an update, like, within this day?\n\nBecause I think this is a network issue. Let me just check. Mhmm. Yeah. Okay.\n\nSo since you signed up July 9. Is that correct? Yeah. Okay. Well Mhmm.\n\nActually, once this is resolved, once we got connected, we'll adjust the billing start. Is that okay? Yeah. From the day that you'll be connected with the Internet. Sir, your billing right now is on hold until the issue has been resolved.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.05528505891561508},{"text":"Hello.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.0030600279569625854},{"text":"Sorry.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":-0.16759173572063446},{"text":"I missed your call a while ago.","start":3.04,"end":4.48,"sentiment":"neutral","sentiment_score":-0.23573249791349685},{"text":"May I know your concern, please?","start":4.48,"end":5.94,"sentiment":"neutral","sentiment_score":-0.0627068957934777}],"sentiment":"neutral","sentiment_score":-0.13347596931271255,"num_words":16,"start":2.1599998,"end":5.94},{"sentences":[{"text":"Okay.","start":17.865,"end":18.105,"sentiment":"neutral","sentiment_score":-0.07296636700630188},{"text":"I see.","start":18.105,"end":18.845001,"sentiment":"neutral","sentiment_score":-0.06237651780247688},{"text":"May I know your full name, 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Myra speaking. Yeah. I've got your network set up, and my Orbiter Orbit is set up now. It's connected, but it's I've got no it's picking up no Internet service for some reason. It's I've I've only I've only sorry? Pardon? It's Maurice. It's it's Morris Herman. Yes. No problem. Hello? On the router? It's green on the large bottom of the end on my router. It's green. Yeah. There's a power light, and there's a two like, an arrow left left to right, like a two arrows and a line in the middle. That's it. Bear I could barely see the light, truthfully. Yes. Okay. Thank you. Because I've only I've only I've only just, yeah, I've only just got disconnected, and I paid for the month, and I haven't got no Internet. So do you take that into consideration? I've lost a couple days of Internet. What what do you guys do? I I normally yeah. I normally have it within the with my Telstra and or or Origin because I've got another house, and they look after me. But I'd this is my first time using a fiber network. So I don't know what you're looking after because I haven't had Internet for two days now. Even you said it's connected, I haven't had anything on my end. Yep. Correct. And I haven't had anything so how long do you reckon those get resolved in the x accelerate? Two days? One day? Okay. Okay. Not a problem then. Okay then. Okay. Thank you. Okay then. Okay. 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Myra speaking. Yeah. I've got your network set up, and my Orbiter Orbit is set up now. It's connected, but it's I've got no it's picking up no Internet service for some reason.\n\nIt's I've I've only I've only sorry? Pardon? It's Maurice. It's it's Morris Herman. Yes.\n\nNo problem. Hello? On the router? It's green on the large bottom of the end on my router. It's green.\n\nYeah. There's a power light, and there's a two like, an arrow left left to right, like a two arrows and a line in the middle. That's it. Bear I could barely see the light, truthfully. Yes.\n\nOkay. Thank you. Because I've only I've only I've only just, yeah, I've only just got disconnected, and I paid for the month, and I haven't got no Internet. So do you take that into consideration? I've lost a couple days of Internet.\n\nWhat what do you guys do? I I normally yeah. I normally have it within the with my Telstra and or or Origin because I've got another house, and they look after me. But I'd this is my first time using a fiber network. So I don't know what you're looking after because I haven't had Internet for two days now.\n\nEven you said it's connected, I haven't had anything on my end. Yep. Correct. And I haven't had anything so how long do you reckon those get resolved in the x accelerate? Two days?\n\nOne day? Okay. Okay. Not a problem then. Okay then.\n\nOkay. Thank you. Okay then. Okay. 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truthfully.","start":206.48,"end":208.42,"sentiment":"neutral","sentiment_score":-0.26740132085978985},{"text":"Yes.","start":220.875,"end":221.375,"sentiment":"neutral","sentiment_score":0.14577558636665344}],"sentiment":"neutral","sentiment_score":-0.07975857090708371,"num_words":37,"start":190.545,"end":221.375},{"sentences":[{"text":"Okay.","start":221.835,"end":222.235,"sentiment":"positive","sentiment_score":0.3382575511932373},{"text":"Thank you.","start":222.235,"end":222.975,"sentiment":"positive","sentiment_score":0.537500187754631},{"text":"Because I've only I've only I've only just, yeah, I've only just got disconnected, and I paid for the month, and I haven't got no Internet.","start":223.48001,"end":229.64001,"sentiment":"neutral","sentiment_score":-0.1227901280642702},{"text":"So do you take that into consideration?","start":229.64001,"end":232.54001,"sentiment":"neutral","sentiment_score":-0.02899275560464178},{"text":"I've lost a couple days of 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Myra speaking.\n\nChannel 0: Yes. Hello. Sorry. I missed your call a while ago. May I know your concern,\n\nChannel 1: Yeah.\n\nChannel 0: please?\n\nChannel 1: I've got your network set up, and my Orbiter Orbit is set up now. It's connected, but it's I've got no it's picking up no Internet service for some reason.\n\nChannel 0: Okay. I see.\n\nChannel 1: It's\n\nChannel 0: May I\n\nChannel 1: I've\n\nChannel 0: know\n\nChannel 1: I've\n\nChannel 0: your\n\nChannel 1: only\n\nChannel 0: full\n\nChannel 1: I've\n\nChannel 0: name, please?\n\nChannel 1: only sorry? Pardon?\n\nChannel 0: May I know your full name, please, for\n\nChannel 1: It's\n\nChannel 0: me to check\n\nChannel 1: Maurice.\n\nChannel 0: the account?\n\nChannel 1: It's it's Morris Herman.\n\nChannel 0: Okay. Hang on. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yes. No problem.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Can you check, please, what is the color of the indicator light at the router? Is it red, green?\n\nChannel 1: On the router?\n\nChannel 0: Yeah.\n\nChannel 1: It's green on the large bottom of the end on my router. It's green.\n\nChannel 0: Okay. How about the the NTT box? Is there a light on it or or none?\n\nChannel 1: Yeah. There's a power light,\n\nChannel 0: Mhmm.\n\nChannel 1: and there's a two like, an arrow left left to right, like a two arrows and a line in the middle. That's it.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Bear I could barely see the light, truthfully.\n\nChannel 0: Yeah. Because on our end, it's showing as inactive as well. We already escalated the issue to the network team. Is it okay if I get back to you once I receive an update, like, within\n\nChannel 1: Yes.\n\nChannel 0: this day?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Because I\n\nChannel 1: Because\n\nChannel 0: think\n\nChannel 1: I've only\n\nChannel 0: this is\n\nChannel 1: I've\n\nChannel 0: a network\n\nChannel 1: only I've only\n\nChannel 0: issue.\n\nChannel 1: just, yeah, I've only just got disconnected, and I paid for the month, and I haven't got no Internet. So do you take that into consideration? I've lost a couple days of Internet. What what do you guys do?\n\nChannel 0: Let me just\n\nChannel 1: I I normally yeah. I normally have it within the with my Telstra and or or Origin because I've got another house, and they look after me. But I'd this is my first time using a fiber network.\n\nChannel 0: check. Mhmm.\n\nChannel 1: So I don't know what you're looking after because I haven't had Internet for two days now. Even you said it's connected, I haven't had anything on my end.\n\nChannel 0: Yeah. Okay. So since you signed up July 9. Is that correct?\n\nChannel 1: Yep. Correct.\n\nChannel 0: Yeah.\n\nChannel 1: And I haven't had\n\nChannel 0: Okay.\n\nChannel 1: anything\n\nChannel 0: Well Mhmm.\n\nChannel 1: so how long do you reckon those get resolved in the x accelerate? Two days? One day?\n\nChannel 0: Actually, once this is resolved, once we got connected, we'll adjust the billing start. Is that okay?\n\nChannel 1: Okay.\n\nChannel 0: Yeah. From the day that you'll be connected with the Internet.\n\nChannel 1: Okay. Not a problem then. Okay then.\n\nChannel 0: Sir, your billing right now is on hold until the issue has been resolved.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Okay\n\nChannel 0: Thank\n\nChannel 1: then.\n\nChannel 0: you.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.012442695908248425},{"text":"Myra speaking.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.016998727805912495}],"sentiment":"neutral","sentiment_score":0.015480050506691137,"channel":1,"num_words":3,"start":0.08,"end":1.22},{"sentences":[{"text":"Yes.","start":2.1599998,"end":2.48,"sentiment":"neutral","sentiment_score":0.05528505891561508},{"text":"Hello.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.0030600279569625854},{"text":"Sorry.","start":2.72,"end":3.04,"sentiment":"neutral","sentiment_score":-0.16759173572063446},{"text":"I missed your call a while ago.","start":3.04,"end":4.48,"sentiment":"neutral","sentiment_score":-0.23573249791349685},{"text":"May I know your 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customer has been experiencing issues with their internet service and has been disconnected from their service. The agent asks for the customer's information and puts them on hold to check their account. The agent informs the customer that they have escalated the issue to the network team and asks for an update on the issue. The customer is confused because they have not had internet for two days and the billing is on hold until they receive an update."},"intents":{"segments":[{"text":"I've got your network set up, and my Orbiter Orbit is set up now. It's connected, but it's I've got no it's picking up no Internet service for some reason. Okay.","start_word":20,"end_word":50,"intents":[{"intent":"Resolve Internet service issue","confidence_score":0.000121777186}]},{"text":"Is it okay if I get back to you once I receive an update, like, within Yes.","start_word":227,"end_word":243,"intents":[{"intent":"Request update","confidence_score":0.058960076}]}]},"sentiments":{"segments":[{"text":"Hello. Myra speaking. Yes. Hello. Sorry. I missed your call a while ago. May I know your concern, please? Yeah. I've got your network set up, and my Orbiter Orbit is set up now.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":-0.10511340945959093},{"text":"It's connected, but it's I've got no it's picking up no Internet service for some reason.","start_word":34,"end_word":49,"sentiment":"negative","sentiment_score":-0.35416388511657715},{"text":"Okay. I see. It's May I I've know I've your only full I've name, please? only sorry? Pardon? May I know your full name, please, for It's me to check Maurice. the account? It's it's Morris Herman. Okay. Hang on. Is it okay if I put you on hold? Let me just check your account. Yes. No problem. Okay. Hang on. Hello? Hello? Yes. Can you check, please, what is the color of the indicator light at the router? Is it red, green? On the router? Yeah. It's green on the large bottom of the end on my router. It's green. Okay. How about the the NTT box? Is there a light on it or or none? Yeah. There's a power light, Mhmm. and there's a two like, an arrow left left to right, like a two arrows and a line in the middle. That's it. Mhmm. Okay. Bear I could barely see the light, truthfully. Yeah.","start_word":50,"end_word":206,"sentiment":"neutral","sentiment_score":-0.031104713678359985},{"text":"Because on our end, it's showing as inactive as well. We already escalated the issue to the network team.","start_word":207,"end_word":225,"sentiment":"negative","sentiment_score":-0.5224268436431885},{"text":"Is it okay if I get back to you once I receive an update, like, within Yes. this day?","start_word":226,"end_word":244,"sentiment":"neutral","sentiment_score":0.1454743891954422},{"text":"Okay. Thank you.","start_word":245,"end_word":247,"sentiment":"positive","sentiment_score":0.43900179862976074},{"text":"Because I Because think I've only this is I've a network only I've only issue. just, yeah, I've only just got disconnected, and I paid for the month, and I haven't got no Internet. So do you take that into consideration? I've lost a couple days of Internet. What what do you guys do? Let me just I I normally yeah. I normally have it within the with my Telstra and or or Origin because I've got another house, and they look after me. But I'd this is my first time using a fiber network. check. Mhmm. So I don't know what you're looking after because I haven't had Internet for two days now. Even you said it's connected, I haven't had anything on my end. Yeah. Okay. So since you signed up July 9. Is that correct? Yep. Correct. Yeah. And I haven't had Okay. anything Well Mhmm. so how long do you reckon those get resolved in the x accelerate? Two days? One day? Actually, once this is resolved, once we got connected, we'll adjust the billing start. Is that okay? Okay. Yeah. From the day that you'll be connected with the Internet. Okay. Not a problem then. Okay then. Sir, your billing right now is on hold until the issue has been resolved. Okay. Thank you. Okay. Okay Thank then. you. Okay. Bye.","start_word":248,"end_word":473,"sentiment":"neutral","sentiment_score":-0.06351319578500976}],"average":{"sentiment":"neutral","sentiment_score":-0.0712558585153499}}}}