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Yes. Hello. Good afternoon. Oh, Lorraine, hang on a sec.\n\nYou've come across to the wrong department. Came across to engineering. Hang on a sec. I'll see if I can transfer you for to her. Hang on a sec.\n\nLorraine. Where is Lorraine? Lorraine. She might be on a break. Hang on.\n\nLorraine. Oh, no. She's back. You want me to get her to call you now, or would that be better? Yeah.\n\nShe'll call you back. I'll just probably call you back on 04. Hang on a sec. Alright. Can you please call so what was your name?\n\nOn 0416806277. Alright. She's got the information. She'll call you back as soon as she can. Okay?\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.32,"end":1.54,"sentiment":"neutral","sentiment_score":0.25969961782296497},{"text":"Yes.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.14959444105625153},{"text":"Hello.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.16452375054359436},{"text":"Good afternoon.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.3045691102743149},{"text":"Oh, Lorraine, hang on a sec.","start":10.96,"end":12.16,"sentiment":"neutral","sentiment_score":-0.14904562756419182}],"sentiment":"neutral","sentiment_score":0.06216011540247844,"num_words":13,"start":0.32,"end":12.16},{"sentences":[{"text":"You've come across to the wrong department.","start":12.16,"end":13.94,"sentiment":"neutral","sentiment_score":-0.2570270725658962},{"text":"Came across to engineering.","start":15.8949995,"end":16.855,"sentiment":"neutral","sentiment_score":-0.15343678556382656},{"text":"Hang on a sec.","start":16.855,"end":17.414999,"sentiment":"neutral","sentiment_score":-0.13126298040151596},{"text":"I'll see if I can transfer you for to her.","start":17.414999,"end":19.755,"sentiment":"neutral","sentiment_score":-0.12568336725234985},{"text":"Hang on a sec.","start":21.654999,"end":22.715,"sentiment":"neutral","sentiment_score":-0.03754896856844425}],"sentiment":"neutral","sentiment_score":-0.14982821098689375,"num_words":29,"start":12.16,"end":22.715},{"sentences":[{"text":"Lorraine.","start":24.215,"end":24.715,"sentiment":"neutral","sentiment_score":-0.026768825948238373},{"text":"Where is Lorraine?","start":25.335,"end":26.375,"sentiment":"neutral","sentiment_score":-0.033041117091973625},{"text":"Lorraine.","start":26.375,"end":26.875,"sentiment":"neutral","sentiment_score":-0.041820041835308075},{"text":"She might be on a break.","start":28.71,"end":30.07,"sentiment":"neutral","sentiment_score":-0.09720535948872566},{"text":"Hang on.","start":30.07,"end":30.65,"sentiment":"neutral","sentiment_score":-0.06416469439864159}],"sentiment":"neutral","sentiment_score":-0.06763644344531573,"num_words":13,"start":24.215,"end":30.65},{"sentences":[{"text":"Lorraine.","start":32.39,"end":32.89,"sentiment":"neutral","sentiment_score":-0.04218519479036331},{"text":"Oh, no.","start":34.15,"end":34.55,"sentiment":"neutral","sentiment_score":-0.18537131696939468},{"text":"She's back.","start":34.55,"end":35.37,"sentiment":"neutral","sentiment_score":-0.2574039250612259},{"text":"You want me to get her to call you now, or would that be better?","start":35.989998,"end":39.37,"sentiment":"neutral","sentiment_score":-0.2524734020233154},{"text":"Yeah.","start":43.335,"end":43.574997,"sentiment":"neutral","sentiment_score":-0.05983937531709671}],"sentiment":"neutral","sentiment_score":-0.22736552783421107,"num_words":21,"start":32.39,"end":43.574997},{"sentences":[{"text":"She'll call you back.","start":43.574997,"end":44.295,"sentiment":"neutral","sentiment_score":-0.09059916622936726},{"text":"I'll just probably call you back on 04.","start":44.295,"end":47.195,"sentiment":"neutral","sentiment_score":-0.06338073126971722},{"text":"Hang on a sec.","start":47.254997,"end":48.394997,"sentiment":"neutral","sentiment_score":-0.03695905301719904},{"text":"Alright.","start":48.454998,"end":48.954998,"sentiment":"neutral","sentiment_score":0.016144514083862305},{"text":"Can you please call so what was your name?","start":51.175,"end":55.995,"sentiment":"neutral","sentiment_score":0.000017219119601779515}],"sentiment":"neutral","sentiment_score":-0.0384992015762971,"num_words":26,"start":43.574997,"end":55.995},{"sentences":[{"text":"On 0416806277.","start":65.71,"end":71.722946,"sentiment":"neutral","sentiment_score":0.003452217672020197},{"text":"Alright.","start":71.72294,"end":72.22294,"sentiment":"neutral","sentiment_score":0.0789376050233841},{"text":"She's got the information.","start":72.44294,"end":73.562935,"sentiment":"neutral","sentiment_score":0.08365210331976414},{"text":"She'll call you back as soon as she can.","start":73.562935,"end":75.40294,"sentiment":"neutral","sentiment_score":0.04126652702689171},{"text":"Okay?","start":75.40294,"end":75.90294,"sentiment":"neutral","sentiment_score":0.07294134795665741}],"sentiment":"neutral","sentiment_score":0.05087003204971552,"num_words":17,"start":65.71,"end":75.90294},{"sentences":[{"text":"Thank you.","start":77.64294,"end":78.282936,"sentiment":"positive","sentiment_score":0.46365784108638763},{"text":"Bye.","start":78.282936,"end":78.782936,"sentiment":"neutral","sentiment_score":0.25702911615371704}],"sentiment":"positive","sentiment_score":0.3947815994421641,"num_words":3,"start":77.64294,"end":78.782936}]}}]},{"alternatives":[{"transcript":"Hello? Good afternoon. Can I speak with Maureen, please? Okay. Can you call me back? My name is Bolaji, b o l a j I. Alright. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":3.12,"end":3.62,"confidence":0.9655762,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.17071779072284698},{"word":"good","start":6.8799996,"end":7.2799997,"confidence":0.96533203,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.32657739520072937},{"word":"afternoon","start":7.2799997,"end":7.7799997,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.18303215503692627},{"word":"can","start":7.8399997,"end":8.0,"confidence":0.9902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0806206613779068},{"word":"i","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06783564388751984},{"word":"speak","start":8.16,"end":8.4,"confidence":0.9951172,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.06034306064248085},{"word":"with","start":8.4,"end":8.639999,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05354396626353264},{"word":"maureen","start":8.639999,"end":9.139999,"confidence":0.9298503,"punctuated_word":"Maureen,","sentiment":"neutral","sentiment_score":0.05114687606692314},{"word":"please","start":9.2,"end":9.7,"confidence":0.99658203,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04305264726281166},{"word":"okay","start":20.654999,"end":21.154999,"confidence":0.8300781,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03583841770887375},{"word":"can","start":41.795,"end":42.035,"confidence":0.93115234,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.14894071221351624},{"word":"you","start":42.035,"end":42.195,"confidence":0.6870117,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13745364546775818},{"word":"call","start":42.195,"end":42.434998,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.13687832653522491},{"word":"me","start":42.434998,"end":42.595,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.14947138726711273},{"word":"back","start":42.595,"end":43.095,"confidence":0.9975586,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.11625022441148758},{"word":"my","start":56.69,"end":56.85,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.0019760672003030777},{"word":"name","start":56.85,"end":57.17,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.004184994846582413},{"word":"is","start":57.17,"end":57.41,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005697110667824745},{"word":"bolaji","start":57.41,"end":57.91,"confidence":0.8671875,"punctuated_word":"Bolaji,","sentiment":"neutral","sentiment_score":0.004338263999670744},{"word":"b","start":58.289997,"end":58.61,"confidence":0.98291016,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.00536604318767786},{"word":"o","start":58.61,"end":59.01,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.008124095387756824},{"word":"l","start":59.01,"end":59.51,"confidence":1.0,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.0041907792910933495},{"word":"a","start":59.89,"end":60.05,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004729324020445347},{"word":"j","start":60.05,"end":60.37,"confidence":0.99609375,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.0030274810269474983},{"word":"i","start":60.37,"end":60.87,"confidence":0.99853516,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":0.0033670691773295403},{"word":"alright","start":76.36294,"end":76.84293,"confidence":0.97802734,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.20493803918361664},{"word":"thank","start":76.84293,"end":77.16293,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4700135588645935},{"word":"you","start":77.16293,"end":77.66293,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39222127199172974},{"word":"bye","start":79.242935,"end":79.742935,"confidence":0.7180176,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1158064305782318}],"paragraphs":{"transcript":"\nHello? Good afternoon. Can I speak with Maureen, please? Okay. Can you call me back?\n\nMy name is Bolaji, b o l a j I. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.17071779072284698},{"text":"Good afternoon.","start":6.8799996,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.2548047751188278},{"text":"Can I speak with Maureen, please?","start":7.8399997,"end":9.7,"sentiment":"neutral","sentiment_score":0.05942380925019582},{"text":"Okay.","start":20.654999,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.03583841770887375},{"text":"Can you call me back?","start":41.795,"end":43.095,"sentiment":"neutral","sentiment_score":-0.13779885917901993}],"sentiment":"neutral","sentiment_score":0.020802498857180277,"num_words":15,"start":3.12,"end":43.095},{"sentences":[{"text":"My name is Bolaji, b o l a j I.","start":56.69,"end":60.87,"sentiment":"neutral","sentiment_score":0.00450012288056314},{"text":"Alright.","start":76.36294,"end":76.84293,"sentiment":"neutral","sentiment_score":0.20493803918361664},{"text":"Thank you.","start":76.84293,"end":77.66293,"sentiment":"positive","sentiment_score":0.4311174154281616},{"text":"Bye.","start":79.242935,"end":79.742935,"sentiment":"neutral","sentiment_score":0.1158064305782318}],"sentiment":"neutral","sentiment_score":0.08771289495884307,"num_words":14,"start":56.69,"end":79.742935}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Airtel.\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon.\n\nChannel 1: Good afternoon. Can I speak with Maureen, please?\n\nChannel 0: Oh, Lorraine, hang on a sec. You've come across to the wrong department. Came across to engineering. Hang on a sec. I'll see if I can transfer you for to her.\n\nChannel 1: Okay.\n\nChannel 0: Hang on a sec. Lorraine. Where is Lorraine? Lorraine. She might be on a break.\n\nHang on. Lorraine. Oh, no. She's back. You want me to get her to call you now, or would that be better?\n\nChannel 1: Can you call me back?\n\nChannel 0: Yeah. She'll call you back. I'll just probably call you back on 04. Hang on a sec. Alright.\n\nCan you please call so what was your name?\n\nChannel 1: My name is Bolaji, b o l a j I.\n\nChannel 0: On 0416806277. Alright. She's got the information. She'll call you back as soon as she can. Okay?\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Airtel.","start":0.32,"end":1.54,"sentiment":"neutral","sentiment_score":0.25969961782296497}],"sentiment":"neutral","sentiment_score":0.25969961782296497,"channel":0,"num_words":3,"start":0.32,"end":1.54},{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.17071779072284698}],"sentiment":"neutral","sentiment_score":0.17071779072284698,"channel":1,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"Yes.","start":4.08,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.14959444105625153},{"text":"Hello.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.16452375054359436},{"text":"Good afternoon.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.3045691102743149}],"sentiment":"neutral","sentiment_score":0.2308141030371189,"channel":0,"num_words":4,"start":4.08,"end":5.46},{"sentences":[{"text":"Good 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The customer asks for Lorraine and is informed she may be on a break, but eventually connects the customer with Lorraine, who will call the customer back. The customer provides their name and the date/time of the call for Maureen to call back."},"intents":{"segments":[{"text":"Can I speak with Maureen, please?","start_word":10,"end_word":15,"intents":[{"intent":"Speak with mauriceen","confidence_score":0.014947551}]},{"text":"I'll see if I can transfer you for to her. Okay.","start_word":37,"end_word":47,"intents":[{"intent":"Transfer call to lorraine","confidence_score":0.36892566}]},{"text":"Can you call me back? Yeah.","start_word":85,"end_word":90,"intents":[{"intent":"Call back lorraine","confidence_score":0.038721465}]},{"text":"My name is Bolaji, b o l a j I. On 0416806277.","start_word":117,"end_word":128,"intents":[{"intent":"Provide name","confidence_score":0.44999847}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Airtel. Hello? Yes. Hello. Good afternoon. Good afternoon. Can I speak with Maureen, please? Oh, Lorraine, hang on a sec. You've come across to the wrong department. Came across to engineering. Hang on a sec. I'll see if I can transfer you for to her. Okay. Hang on a sec. Lorraine. Where is Lorraine? Lorraine. She might be on a break. Hang on. Lorraine. Oh, no. She's back. You want me to get her to call you now, or would that be better? Can you call me back? Yeah. She'll call you back. I'll just probably call you back on 04. Hang on a sec. Alright. Can you please call so what was your name? My name is Bolaji, b o l a j I. On 0416806277. Alright. She's got the information. She'll call you back as soon as she can. Okay? Alright.","start_word":0,"end_word":144,"sentiment":"neutral","sentiment_score":-0.04839229956269264},{"text":"Thank you. Thank you.","start_word":145,"end_word":148,"sentiment":"positive","sentiment_score":0.44000065326690674},{"text":"Bye. 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