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Hi. Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. How are you?\n\nWe've actually spoken with you in the past. So Daniel from TechnoOne asked me to reach out to you to confirm if you have the same interest because I have a note here that you're coming up for an IT review towards the middle of this year, which is technically June. Techno. Techno one in Springfield, Brisbane. So we wanted to to confirm.\n\nHow is it so far with your IT support? Oh, okay. Sorry. Oh, okay. Okay.\n\nI will let Danielle know about it, sir. Thank you so much for your time. Alright? You take care. 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This is Drew speaking. Good. Thank you. I'm not sure.\n\nCheck 91. What what what's this already? Sorry. Not not a paid review. No.\n\nIs it is investment rider? Yeah. No. Oh, goodness. I mean, look, I'm on family holiday at the moment, but we, yeah, I I really am not I'm not yeah.\n\nThat's okay. I'm not it's not I'm not I'm pretty sure I'm not a potential client this moment. So Yeah. Alright? Thank you.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.029886610805988312},{"text":"This is Drew speaking.","start":1.68,"end":2.58,"sentiment":"neutral","sentiment_score":0.027198632713407278},{"text":"Good.","start":10.639999,"end":10.88,"sentiment":"positive","sentiment_score":0.386910080909729},{"text":"Thank you.","start":10.88,"end":11.28,"sentiment":"positive","sentiment_score":0.33398132026195526},{"text":"I'm not sure.","start":11.28,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.07321573545535405}],"sentiment":"neutral","sentiment_score":0.08853696879338134,"num_words":11,"start":0.48,"end":12.099999},{"sentences":[{"text":"Check 91.","start":12.32,"end":12.88,"sentiment":"neutral","sentiment_score":-0.0394534207880497},{"text":"What what what's this already?","start":12.88,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.048527495563030244},{"text":"Sorry.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":-0.08521847426891327},{"text":"Not not a paid review.","start":36.62,"end":37.98,"sentiment":"neutral","sentiment_score":-0.07432476431131363},{"text":"No.","start":37.98,"end":38.48,"sentiment":"neutral","sentiment_score":-0.033450089395046234}],"sentiment":"neutral","sentiment_score":-0.05798833604369845,"num_words":14,"start":12.32,"end":38.48},{"sentences":[{"text":"Is it is investment rider?","start":39.18,"end":40.8,"sentiment":"neutral","sentiment_score":-0.004118881560862065},{"text":"Yeah.","start":44.405003,"end":44.905003,"sentiment":"neutral","sentiment_score":0.012048155069351196},{"text":"No.","start":48.645,"end":49.145,"sentiment":"neutral","sentiment_score":-0.005092643201351166},{"text":"Oh, goodness.","start":56.005,"end":56.665,"sentiment":"neutral","sentiment_score":-0.021238737739622593},{"text":"I mean, look, I'm on family holiday at the moment, but we, yeah, I I really am not I'm not yeah.","start":56.725,"end":61.98,"sentiment":"neutral","sentiment_score":-0.07050873161781401}],"sentiment":"neutral","sentiment_score":-0.05122665784632166,"num_words":30,"start":39.18,"end":61.98},{"sentences":[{"text":"That's okay.","start":61.98,"end":62.54,"sentiment":"neutral","sentiment_score":-0.12558746710419655},{"text":"I'm not it's not I'm not I'm pretty sure I'm not a potential client this moment.","start":62.54,"end":67.2,"sentiment":"neutral","sentiment_score":-0.3008084185421467},{"text":"So Yeah.","start":67.2,"end":68.07294,"sentiment":"neutral","sentiment_score":-0.010000435635447504},{"text":"Alright?","start":69.032936,"end":69.532936,"sentiment":"neutral","sentiment_score":0.04664776846766472},{"text":"Thank you.","start":72.23294,"end":74.172935,"sentiment":"positive","sentiment_score":0.41834934055805206}],"sentiment":"neutral","sentiment_score":-0.1826419153291246,"num_words":23,"start":61.98,"end":74.172935},{"sentences":[{"text":"Okay.","start":74.23294,"end":74.71294,"sentiment":"neutral","sentiment_score":0.2483005523681641},{"text":"Bye.","start":74.71294,"end":75.21294,"sentiment":"neutral","sentiment_score":0.20080171525478363}],"sentiment":"neutral","sentiment_score":0.22455113381147385,"num_words":2,"start":74.23294,"end":75.21294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Drew speaking.\n\nChannel 0: Hello, sir. Hi. Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. How are you?\n\nChannel 1: Good. Thank you. I'm not sure. Check 91. What what what's this already?\n\nSorry.\n\nChannel 0: We've actually spoken with you in the past. So Daniel from TechnoOne asked me to reach out to you to confirm if you have the same interest because I have a note here that you're coming up for an IT review towards the middle of this year, which is technically June.\n\nChannel 1: Not not a paid review. No. Is it is investment rider?\n\nChannel 0: Techno. Techno one in Springfield,\n\nChannel 1: Yeah.\n\nChannel 0: Brisbane. So we wanted to to\n\nChannel 1: No.\n\nChannel 0: confirm. How is it so far with your IT support?\n\nChannel 1: Oh, goodness. I mean, look, I'm on family holiday at the moment, but we, yeah, I\n\nChannel 0: Oh,\n\nChannel 1: I really\n\nChannel 0: okay.\n\nChannel 1: am\n\nChannel 0: Sorry.\n\nChannel 1: not I'm not yeah. That's okay. I'm not it's not I'm not I'm pretty sure I'm not a potential client this moment.\n\nChannel 0: Oh,\n\nChannel 1: So\n\nChannel 0: okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Alright?\n\nChannel 0: I will let Danielle know about it, sir. Thank you\n\nChannel 1: Thank\n\nChannel 0: so much for your time. Alright? You take\n\nChannel 1: you.\n\nChannel 0: care.\n\nChannel 1: Okay.\n\nChannel 0: Enjoy.\n\nChannel 1: Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.029886610805988312},{"text":"This is Drew speaking.","start":1.68,"end":2.58,"sentiment":"neutral","sentiment_score":0.027198632713407278}],"sentiment":"neutral","sentiment_score":0.027736228331923483,"channel":1,"num_words":5,"start":0.48,"end":2.58},{"sentences":[{"text":"Hello, sir.","start":3.36,"end":4.16,"sentiment":"neutral","sentiment_score":0.09074921905994415},{"text":"Hi.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.24639812111854553},{"text":"Good afternoon.","start":4.4,"end":5.12,"sentiment":"positive","sentiment_score":0.4155910462141037},{"text":"This is Abby from TechnoOne in Springfield, Brisbane.","start":5.12,"end":8.66,"sentiment":"positive","sentiment_score":0.346038568764925},{"text":"How are 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Daniel confirms that he has a note that the review is for an investment rider, not a paid one. Abby apologizes for not being a potential client and promises to inform Danielle."},"intents":{"segments":[{"text":"We've actually spoken with you in the past. So Daniel from TechnoOne asked me to reach out to you to confirm if you have the same interest because I have a note here that you're coming up for an IT review towards the middle of this year, which is technically June. Not not a paid review. No. Is it is investment rider? Techno.","start_word":35,"end_word":97,"intents":[{"intent":"Confirm interest in it review","confidence_score":0.16270155}]}]},"sentiments":{"segments":[{"text":"Hello. This is Drew speaking. Hello, sir. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.08210702240467072},{"text":"Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane.","start_word":8,"end_word":17,"sentiment":"positive","sentiment_score":0.3587797284126282},{"text":"How are you?","start_word":18,"end_word":20,"sentiment":"neutral","sentiment_score":0.26876527070999146},{"text":"Good.","start_word":21,"end_word":21,"sentiment":"positive","sentiment_score":0.386910080909729},{"text":"Thank you. I'm not sure. Check 91. What what what's this already? Sorry. We've actually spoken with you in the past. So Daniel from TechnoOne asked me to reach out to you to confirm if you have the same interest because I have a note here that you're coming up for an IT review towards the middle of this year, which is technically June. Not not a paid review. No. Is it is investment rider? Techno. Techno one in Springfield, Yeah. Brisbane. So we wanted to to No. confirm. How is it so far with your IT support? Oh, goodness. I mean, look, I'm on family holiday at the moment, but we, yeah, I Oh, I really okay. am Sorry. not I'm not yeah. That's okay. I'm not it's not I'm not I'm pretty sure I'm not a potential client this moment. Oh, So okay. Yeah. Okay. Alright? I will let Danielle know about it, sir.","start_word":22,"end_word":177,"sentiment":"neutral","sentiment_score":-0.042209770530462265},{"text":"Thank you Thank so much for your time.","start_word":178,"end_word":185,"sentiment":"positive","sentiment_score":0.5250867009162903},{"text":"Alright? You take you. care. Okay. Enjoy. Bye. Bye bye.","start_word":186,"end_word":195,"sentiment":"neutral","sentiment_score":0.23268811404705048}],"average":{"sentiment":"neutral","sentiment_score":0.02832064012280938}}}}