{"metadata":{"transaction_key":"deprecated","request_id":"01a09d6f-ca8a-7121-b517-3c7ee22d9b08","sha256":"99e99e6c10a52a7dda6a3fa2f93a5877ebcecf5bac6aaa4f8c0acf082196fd76","created":"2026-09-14T01:02:26.145Z","duration":65.23194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":137,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":148,"output_tokens":148},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":148,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Celeste. Hello? Hi. Good yes. Hi. Good morning. Celeste? Yeah. Celeste, my name is Mary calling from Vigilance AI. We are an AI powered MDR platform, which investigate Alright. I'll make a note of it. Thank you.","confidence":0.99609375,"words":[{"word":"looking","start":6.08,"end":6.48,"confidence":0.63964844,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.00017915107309818268},{"word":"for","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0025414181873202324},{"word":"celeste","start":7.2799997,"end":7.7799997,"confidence":0.8211263,"punctuated_word":"Celeste.","sentiment":"neutral","sentiment_score":0.023449501022696495},{"word":"hello","start":30.189999,"end":30.689999,"confidence":0.96875,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04355185106396675},{"word":"hi","start":31.71,"end":32.19,"confidence":0.95092773,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14519639313220978},{"word":"good","start":32.19,"end":32.35,"confidence":0.61328125,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.32407674193382263},{"word":"yes","start":32.67,"end":32.91,"confidence":0.9875488,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.21518641710281372},{"word":"hi","start":32.91,"end":33.07,"confidence":0.99658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.20663641393184665},{"word":"good","start":33.07,"end":33.309998,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3548182547092438},{"word":"morning","start":33.309998,"end":33.809998,"confidence":0.88256836,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.288890540599823},{"word":"celeste","start":34.03,"end":34.53,"confidence":0.7942708,"punctuated_word":"Celeste?","sentiment":"neutral","sentiment_score":0.11025731265544891},{"word":"yeah","start":38.269997,"end":38.67,"confidence":0.75390625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006399046629667282},{"word":"celeste","start":38.67,"end":39.17,"confidence":0.9980469,"punctuated_word":"Celeste,","sentiment":"neutral","sentiment_score":0.00486728735268116},{"word":"my","start":39.309998,"end":39.47,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.004747815430164337},{"word":"name","start":39.47,"end":39.629997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0339917317032814},{"word":"is","start":39.629997,"end":39.79,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03921264410018921},{"word":"mary","start":39.79,"end":40.19,"confidence":0.9970703,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.03708786144852638},{"word":"calling","start":40.19,"end":40.59,"confidence":0.9589844,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.030872194096446037},{"word":"from","start":40.59,"end":41.09,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0654742419719696},{"word":"vigilance","start":41.23,"end":41.73,"confidence":0.95654297,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.04255050420761109},{"word":"ai","start":42.11,"end":42.61,"confidence":0.94262695,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06402610242366791},{"word":"we","start":44.075,"end":44.395,"confidence":0.99121094,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.036147020757198334},{"word":"are","start":44.395,"end":44.895,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03538382053375244},{"word":"an","start":45.115,"end":45.515003,"confidence":0.96240234,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04533097892999649},{"word":"ai","start":45.515003,"end":45.995003,"confidence":0.9980469,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.05967368558049202},{"word":"powered","start":45.995003,"end":46.395,"confidence":0.99609375,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.06006145849823952},{"word":"mdr","start":46.395,"end":46.895,"confidence":0.75756836,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":0.04553192853927612},{"word":"platform","start":46.955,"end":47.455,"confidence":0.8054199,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":0.036895595490932465},{"word":"which","start":47.915,"end":48.235,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.0078089237213134766},{"word":"investigate","start":48.235,"end":48.735,"confidence":0.84277344,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.00587010383605957},{"word":"alright","start":61.186935,"end":61.586937,"confidence":0.8347168,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08098869025707245},{"word":"i'll","start":61.586937,"end":61.906937,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12653189897537231},{"word":"make","start":61.906937,"end":62.146935,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.1893886923789978},{"word":"a","start":62.146935,"end":62.226936,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2029157876968384},{"word":"note","start":62.226936,"end":62.546936,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.2063070833683014},{"word":"of","start":62.546936,"end":62.626938,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2038990259170532},{"word":"it","start":62.626938,"end":62.786934,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12807640433311462},{"word":"thank","start":62.786934,"end":63.026936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5567774176597595},{"word":"you","start":63.026936,"end":63.526936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4756072759628296}],"paragraphs":{"transcript":"\nLooking for Celeste. Hello? Hi. Good yes. Hi.\n\nGood morning. Celeste? Yeah. Celeste, my name is Mary calling from Vigilance AI. We are an AI powered MDR platform, which investigate Alright.\n\nI'll make a note of it. Thank you.","paragraphs":[{"sentences":[{"text":"Looking for Celeste.","start":6.08,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.007029077969491482},{"text":"Hello?","start":30.189999,"end":30.689999,"sentiment":"neutral","sentiment_score":0.04355185106396675},{"text":"Hi.","start":31.71,"end":32.19,"sentiment":"neutral","sentiment_score":0.14519639313220978},{"text":"Good yes.","start":32.19,"end":32.91,"sentiment":"neutral","sentiment_score":0.2696315795183182},{"text":"Hi.","start":32.91,"end":33.07,"sentiment":"neutral","sentiment_score":0.20663641393184665}],"sentiment":"neutral","sentiment_score":0.11946688138414174,"num_words":8,"start":6.08,"end":33.07},{"sentences":[{"text":"Good morning.","start":33.07,"end":33.809998,"sentiment":"neutral","sentiment_score":0.3218543976545334},{"text":"Celeste?","start":34.03,"end":34.53,"sentiment":"neutral","sentiment_score":0.11025731265544891},{"text":"Yeah.","start":38.269997,"end":38.67,"sentiment":"neutral","sentiment_score":0.006399046629667282},{"text":"Celeste, my name is Mary calling from Vigilance AI.","start":38.67,"end":42.61,"sentiment":"neutral","sentiment_score":0.03587004252605968},{"text":"We are an AI powered MDR platform, which investigate Alright.","start":44.075,"end":61.586937,"sentiment":"neutral","sentiment_score":0.03863341510295868}],"sentiment":"neutral","sentiment_score":0.06389259514601334,"num_words":23,"start":33.07,"end":61.586937},{"sentences":[{"text":"I'll make a note of it.","start":61.586937,"end":62.786934,"sentiment":"neutral","sentiment_score":0.17618648211161295},{"text":"Thank you.","start":62.786934,"end":63.526936,"sentiment":"positive","sentiment_score":0.5161923468112946}],"sentiment":"neutral","sentiment_score":0.26118794828653336,"num_words":8,"start":61.586937,"end":63.526936}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Celeste. Please stay on the line. Hello? What do you want? Sorry. K. Firstly, stop. Stop. Stop. Stop. This is my private number. I don't take work calls on my private number, but thank you. Remove me from your database. Thank you.","confidence":0.99902344,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.60253906,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.00516468845307827},{"word":"you","start":0.24,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010378638282418253},{"word":"record","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.015021153725683687},{"word":"your","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00929618999361992},{"word":"name","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.01375436969101429},{"word":"and","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013091211207211018},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.011426138691604136},{"word":"for","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014758403412997724},{"word":"calling","start":2.08,"end":2.58,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.015264133922755718},{"word":"i'll","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.008173682726919651},{"word":"see","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.006825365126132965},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0084676593542099},{"word":"this","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.008446970954537392},{"word":"person","start":3.4399998,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.004906123504042625},{"word":"is","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009026560001075268},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.009715205058455467},{"word":"thanks","start":13.92,"end":14.4,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4925780296325683},{"word":"celeste","start":14.4,"end":14.9,"confidence":0.99934894,"punctuated_word":"Celeste.","sentiment":"positive","sentiment_score":0.4136721789836883},{"word":"please","start":15.195,"end":15.434999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.16934970021247864},{"word":"stay","start":15.434999,"end":15.515,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.193937748670578},{"word":"on","start":15.515,"end":15.675,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.23835116624832153},{"word":"the","start":15.675,"end":15.835,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13044950366020203},{"word":"line","start":15.835,"end":16.335,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.14191697537899017},{"word":"hello","start":31.32,"end":31.82,"confidence":0.96362305,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04300674796104431},{"word":"what","start":36.6,"end":36.920002,"confidence":0.91503906,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.06082908809185028},{"word":"do","start":36.920002,"end":37.08,"confidence":0.9921875,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021125424653291702},{"word":"you","start":37.08,"end":37.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01260293275117874},{"word":"want","start":37.16,"end":37.4,"confidence":0.9433594,"punctuated_word":"want?","sentiment":"neutral","sentiment_score":0.015241552144289017},{"word":"sorry","start":37.4,"end":37.9,"confidence":0.90600586,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.07444459199905396},{"word":"k","start":47.685,"end":47.845,"confidence":0.74328613,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.01046278141438961},{"word":"firstly","start":47.845,"end":48.345,"confidence":0.8522949,"punctuated_word":"Firstly,","sentiment":"neutral","sentiment_score":-0.009549740701913834},{"word":"stop","start":48.965,"end":49.364998,"confidence":0.76220703,"punctuated_word":"stop.","sentiment":"neutral","sentiment_score":-0.02004438452422619},{"word":"stop","start":49.364998,"end":49.605,"confidence":0.9970703,"punctuated_word":"Stop.","sentiment":"neutral","sentiment_score":-0.027498945593833923},{"word":"stop","start":49.605,"end":49.845,"confidence":0.99902344,"punctuated_word":"Stop.","sentiment":"neutral","sentiment_score":-0.03794647008180618},{"word":"stop","start":49.845,"end":50.345,"confidence":0.99902344,"punctuated_word":"Stop.","sentiment":"neutral","sentiment_score":-0.06131000071763992},{"word":"this","start":50.645,"end":51.145,"confidence":0.86279297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.09389641880989076},{"word":"is","start":51.525,"end":51.684998,"confidence":0.7138672,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07982851564884186},{"word":"my","start":51.684998,"end":51.845,"confidence":0.8964844,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.09682153165340424},{"word":"private","start":51.845,"end":52.245,"confidence":1.0,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.08774067461490631},{"word":"number","start":52.245,"end":52.725,"confidence":0.8671875,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.06709590554237366},{"word":"i","start":52.725,"end":52.965,"confidence":0.9428711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21076379716396332},{"word":"don't","start":52.965,"end":53.205,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19850271940231323},{"word":"take","start":53.205,"end":53.445,"confidence":0.9970703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.21574512124061584},{"word":"work","start":53.445,"end":53.605,"confidence":0.9536133,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.28212034702301025},{"word":"calls","start":53.605,"end":53.845,"confidence":0.95947266,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.26738104224205017},{"word":"on","start":53.845,"end":54.005,"confidence":0.41870117,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2677016854286194},{"word":"my","start":54.005,"end":54.165,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2269810736179352},{"word":"private","start":54.165,"end":54.485,"confidence":1.0,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.13201788067817688},{"word":"number","start":54.485,"end":54.725,"confidence":0.91748047,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.10880781710147858},{"word":"but","start":54.725,"end":54.965,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09472201019525528},{"word":"thank","start":54.965,"end":55.205,"confidence":0.98535156,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.1594032645225525},{"word":"you","start":55.205,"end":55.525,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.030446209013462067},{"word":"remove","start":55.525,"end":55.845,"confidence":0.984375,"punctuated_word":"Remove","sentiment":"neutral","sentiment_score":-0.2731504738330841},{"word":"me","start":55.845,"end":56.005,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.27513620257377625},{"word":"from","start":56.005,"end":56.165,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.31399568915367126},{"word":"your","start":56.165,"end":56.405,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19199199974536896},{"word":"database","start":56.405,"end":56.905,"confidence":0.9916992,"punctuated_word":"database.","sentiment":"neutral","sentiment_score":-0.17685368657112122},{"word":"thank","start":63.116936,"end":63.43694,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5438958406448364},{"word":"you","start":63.43694,"end":63.93694,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3160591125488281}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Celeste. Please stay on the line. Hello? What do you want?\n\nSorry. K. Firstly, stop. Stop. Stop.\n\nStop. This is my private number. I don't take work calls on my private number, but thank you. Remove me from your database. Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":-0.010232280881609768},{"text":"Thanks, Celeste.","start":13.92,"end":14.9,"sentiment":"positive","sentiment_score":0.4531251043081283},{"text":"Please stay on the line.","start":15.195,"end":16.335,"sentiment":"neutral","sentiment_score":0.17480101883411409},{"text":"Hello?","start":31.32,"end":31.82,"sentiment":"neutral","sentiment_score":0.04300674796104431},{"text":"What do you want?","start":36.6,"end":37.4,"sentiment":"neutral","sentiment_score":0.027449749410152435}],"sentiment":"neutral","sentiment_score":0.06319087693866875,"num_words":28,"start":0.08,"end":37.4},{"sentences":[{"text":"Sorry.","start":37.4,"end":37.9,"sentiment":"neutral","sentiment_score":-0.07444459199905396},{"text":"K.","start":47.685,"end":47.845,"sentiment":"neutral","sentiment_score":0.01046278141438961},{"text":"Firstly, stop.","start":47.845,"end":49.364998,"sentiment":"neutral","sentiment_score":-0.014797062613070011},{"text":"Stop.","start":49.364998,"end":49.605,"sentiment":"neutral","sentiment_score":-0.027498945593833923},{"text":"Stop.","start":49.605,"end":49.845,"sentiment":"neutral","sentiment_score":-0.03794647008180618}],"sentiment":"neutral","sentiment_score":-0.026503558581074078,"num_words":6,"start":37.4,"end":49.845},{"sentences":[{"text":"Stop.","start":49.845,"end":50.345,"sentiment":"neutral","sentiment_score":-0.06131000071763992},{"text":"This is my private number.","start":50.645,"end":52.725,"sentiment":"neutral","sentiment_score":-0.08507660925388336},{"text":"I don't take work calls on my private number, but thank you.","start":52.725,"end":55.525,"sentiment":"neutral","sentiment_score":-0.15124116837978363},{"text":"Remove me from your database.","start":55.525,"end":56.905,"sentiment":"neutral","sentiment_score":-0.24622561037540436},{"text":"Thank you.","start":63.116936,"end":63.93694,"sentiment":"positive","sentiment_score":0.4299774765968323}],"sentiment":"neutral","sentiment_score":-0.10691040664911271,"num_words":25,"start":49.845,"end":63.93694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Celeste.\n\nChannel 1: Thanks, Celeste. Please stay on the line.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi. Good yes. Hi. Good morning. Celeste?\n\nChannel 1: What do you want? Sorry.\n\nChannel 0: Yeah. Celeste, my name is Mary calling from Vigilance AI. We are an AI powered MDR platform,\n\nChannel 1: K. Firstly,\n\nChannel 0: which investigate\n\nChannel 1: stop. Stop. Stop. Stop. This is my private number.\n\nI don't take work calls on my private number, but thank you. Remove me from your database.\n\nChannel 0: Alright. I'll make a note of it. Thank you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.5,"sentiment":"neutral","sentiment_score":-0.010232280881609768}],"sentiment":"neutral","sentiment_score":-0.010232280881609768,"channel":1,"num_words":16,"start":0.08,"end":4.5},{"sentences":[{"text":"Looking for Celeste.","start":6.08,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.007029077969491482}],"sentiment":"neutral","sentiment_score":0.007029077969491482,"channel":0,"num_words":3,"start":6.08,"end":7.7799997},{"sentences":[{"text":"Thanks, Celeste.","start":13.92,"end":14.9,"sentiment":"positive","sentiment_score":0.4531251043081283},{"text":"Please stay on the line.","start":15.195,"end":16.335,"sentiment":"neutral","sentiment_score":0.17480101883411409}],"sentiment":"neutral","sentiment_score":0.25432218611240387,"channel":1,"num_words":7,"start":13.92,"end":16.335},{"sentences":[{"text":"Hello?","start":30.189999,"end":30.689999,"sentiment":"neutral","sentiment_score":0.04355185106396675}],"sentiment":"neutral","sentiment_score":0.04355185106396675,"channel":0,"num_words":1,"start":30.189999,"end":30.689999},{"sentences":[{"text":"Hello?","start":31.32,"end":31.82,"sentiment":"neutral","sentiment_score":0.04300674796104431}],"sentiment":"neutral","sentiment_score":0.04300674796104431,"channel":1,"num_words":1,"start":31.32,"end":31.82},{"sentences":[{"text":"Hi.","start":31.71,"end":32.19,"sentiment":"neutral","sentiment_score":0.14519639313220978},{"text":"Good yes.","start":32.19,"end":32.91,"sentiment":"neutral","sentiment_score":0.2696315795183182},{"text":"Hi.","start":32.91,"end":33.07,"sentiment":"neutral","sentiment_score":0.20663641393184665},{"text":"Good morning.","start":33.07,"end":33.809998,"sentiment":"neutral","sentiment_score":0.3218543976545334},{"text":"Celeste?","start":34.03,"end":34.53,"sentiment":"neutral","sentiment_score":0.11025731265544891}],"sentiment":"neutral","sentiment_score":0.23500886772360122,"channel":0,"num_words":7,"start":31.71,"end":34.53},{"sentences":[{"text":"What do you want?","start":36.6,"end":37.4,"sentiment":"neutral","sentiment_score":0.027449749410152435},{"text":"Sorry.","start":37.4,"end":37.9,"sentiment":"neutral","sentiment_score":-0.07444459199905396}],"sentiment":"neutral","sentiment_score":0.007070881128311157,"channel":1,"num_words":5,"start":36.6,"end":37.9},{"sentences":[{"text":"Yeah.","start":38.269997,"end":38.67,"sentiment":"neutral","sentiment_score":0.006399046629667282},{"text":"Celeste, my name is Mary calling from Vigilance AI.","start":38.67,"end":42.61,"sentiment":"neutral","sentiment_score":0.03587004252605968},{"text":"We are an AI powered MDR platform,","start":44.075,"end":47.455,"sentiment":"neutral","sentiment_score":0.045574926904269626}],"sentiment":"neutral","sentiment_score":0.038132583393770104,"channel":0,"num_words":17,"start":38.269997,"end":47.455},{"sentences":[{"text":"K.","start":47.685,"end":47.845,"sentiment":"neutral","sentiment_score":0.01046278141438961},{"text":"Firstly,","start":47.845,"end":48.345,"sentiment":"neutral","sentiment_score":-0.009549740701913834}],"sentiment":"neutral","sentiment_score":0.00045652035623788834,"channel":1,"num_words":2,"start":47.685,"end":48.345},{"sentences":[{"text":"which investigate","start":47.915,"end":48.735,"sentiment":"neutral","sentiment_score":-0.0068395137786865234}],"sentiment":"neutral","sentiment_score":-0.0068395137786865234,"channel":0,"num_words":2,"start":47.915,"end":48.735},{"sentences":[{"text":"stop.","start":48.965,"end":49.364998,"sentiment":"neutral","sentiment_score":-0.02004438452422619},{"text":"Stop.","start":49.364998,"end":49.605,"sentiment":"neutral","sentiment_score":-0.027498945593833923},{"text":"Stop.","start":49.605,"end":49.845,"sentiment":"neutral","sentiment_score":-0.03794647008180618},{"text":"Stop.","start":49.845,"end":50.345,"sentiment":"neutral","sentiment_score":-0.06131000071763992},{"text":"This is my private number.","start":50.645,"end":52.725,"sentiment":"neutral","sentiment_score":-0.08507660925388336}],"sentiment":"neutral","sentiment_score":-0.06357587190965812,"channel":1,"num_words":9,"start":48.965,"end":52.725},{"sentences":[{"text":"I don't take work calls on my private number, but thank you.","start":52.725,"end":55.525,"sentiment":"neutral","sentiment_score":-0.15124116837978363},{"text":"Remove me from your database.","start":55.525,"end":56.905,"sentiment":"neutral","sentiment_score":-0.24622561037540436}],"sentiment":"neutral","sentiment_score":-0.1791777689667309,"channel":1,"num_words":17,"start":52.725,"end":56.905},{"sentences":[{"text":"Alright.","start":61.186935,"end":61.586937,"sentiment":"neutral","sentiment_score":0.08098869025707245},{"text":"I'll make a note of it.","start":61.586937,"end":62.786934,"sentiment":"neutral","sentiment_score":0.17618648211161295},{"text":"Thank you.","start":62.786934,"end":63.526936,"sentiment":"positive","sentiment_score":0.5161923468112946}],"sentiment":"neutral","sentiment_score":0.24116580850548214,"channel":0,"num_words":9,"start":61.186935,"end":63.526936},{"sentences":[{"text":"Thank you.","start":63.116936,"end":63.93694,"sentiment":"positive","sentiment_score":0.4299774765968323}],"sentiment":"positive","sentiment_score":0.4299774765968323,"channel":1,"num_words":2,"start":63.116936,"end":63.93694}]},"summary":{"result":"success","short":"A customer named Celeste called and spoke with Mary from Carrefourance AI, explaining that they are an AI-powered MDR platform and looking for Celeste. Celeste refuses to give her personal information and Mary makes a note of it."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Looking for Celeste.","start_word":1,"end_word":19,"intents":[{"intent":"Record call","confidence_score":0.064051025}]},{"text":"Remove me from your database. Alright. I'll make a note of it. Thank you. Thank you.","start_word":82,"end_word":97,"intents":[{"intent":"Remove from database","confidence_score":0.1208733}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Looking for Celeste.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.005597101058810949},{"text":"Thanks, Celeste.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.4452345073223114},{"text":"Please stay on the line. Hello? Hello? Hi. Good yes. Hi. Good morning. Celeste? What do you want? Sorry. Yeah. Celeste, my name is Mary calling from Vigilance AI. We are an AI powered MDR platform, K. Firstly, which investigate stop. Stop. Stop. Stop. This is my private number. I don't take work calls on my private number, but thank you. Remove me from your database. Alright. I'll make a note of it.","start_word":21,"end_word":93,"sentiment":"neutral","sentiment_score":0.019468793645501137},{"text":"Thank you. Thank you.","start_word":94,"end_word":97,"sentiment":"positive","sentiment_score":0.500080406665802}],"average":{"sentiment":"neutral","sentiment_score":0.04893355756192594}}}}