{"metadata":{"transaction_key":"deprecated","request_id":"019f0243-f247-7670-83ca-d8904f0ad5fa","sha256":"32966300c3239aa92916a396cbea0bd59f41fed3d8a1fc3e91f9c556bd925e03","created":"2026-06-26T04:50:36.883Z","duration":40.67994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":101,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Oh, hi. Good day to you, Peter. Peter, this is Andrew from Vigilance AI. And, Peter, this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts. And our AI security","confidence":0.99609375,"words":[{"word":"hello","start":6.24,"end":6.74,"confidence":0.9260254,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06595505028963089},{"word":"oh","start":19.185,"end":19.505,"confidence":0.9819336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.21812571585178375},{"word":"hi","start":19.505,"end":19.985,"confidence":0.9941406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.2395513355731964},{"word":"good","start":19.985,"end":20.225,"confidence":0.68066406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3813641965389252},{"word":"day","start":20.225,"end":20.465,"confidence":1.0,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5018734335899353},{"word":"to","start":20.465,"end":20.545,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4470771849155426},{"word":"you","start":20.545,"end":20.865,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4308434128761291},{"word":"peter","start":20.865,"end":21.365,"confidence":0.9436035,"punctuated_word":"Peter.","sentiment":"positive","sentiment_score":0.3979809284210205},{"word":"peter","start":23.345,"end":23.744999,"confidence":0.9506836,"punctuated_word":"Peter,","sentiment":"neutral","sentiment_score":0.06109290570020676},{"word":"this","start":23.744999,"end":23.904999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0701913833618164},{"word":"is","start":23.904999,"end":24.305,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05237925425171852},{"word":"andrew","start":24.305,"end":24.805,"confidence":0.9614258,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.07211574167013168},{"word":"from","start":24.865,"end":25.265,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06858617067337036},{"word":"vigilance","start":25.265,"end":25.765,"confidence":0.96899414,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.12889809906482697},{"word":"ai","start":25.985,"end":26.485,"confidence":0.8173828,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.15661495923995972},{"word":"and","start":27.24,"end":27.74,"confidence":0.9025879,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.11694852262735368},{"word":"peter","start":27.96,"end":28.44,"confidence":0.94433594,"punctuated_word":"Peter,","sentiment":"neutral","sentiment_score":0.12777528166770935},{"word":"this","start":28.44,"end":28.76,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.17736327648162842},{"word":"is","start":28.76,"end":29.0,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1812727153301239},{"word":"just","start":29.0,"end":29.24,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1381009966135025},{"word":"a","start":29.24,"end":29.4,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17073827981948853},{"word":"really","start":29.4,"end":29.64,"confidence":0.99902344,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.20111636817455292},{"word":"quick","start":29.64,"end":29.88,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.24051107466220856},{"word":"one","start":29.88,"end":30.04,"confidence":0.9848633,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.10957663506269456},{"word":"we're","start":30.04,"end":30.28,"confidence":0.9970703,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.040515556931495667},{"word":"a","start":30.28,"end":30.52,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04605422914028168},{"word":"cybersecurity","start":30.52,"end":31.02,"confidence":0.84716797,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.0633283406496048},{"word":"company","start":31.32,"end":31.72,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.03719954937696457},{"word":"that","start":31.72,"end":31.96,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02557947486639023},{"word":"helps","start":31.96,"end":32.36,"confidence":0.9970703,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.024402126669883728},{"word":"small","start":32.36,"end":32.84,"confidence":1.0,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.09950866550207138},{"word":"it","start":32.84,"end":33.16,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.11468834429979324},{"word":"teams","start":33.16,"end":33.64,"confidence":0.9970703,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.026342906057834625},{"word":"investigate","start":33.64,"end":34.14,"confidence":0.984375,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.06623609364032745},{"word":"more","start":34.2,"end":34.52,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.028151094913482663},{"word":"alerts","start":34.52,"end":35.02,"confidence":1.0,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":-0.01856071501970291},{"word":"without","start":35.16,"end":35.559998,"confidence":0.9863281,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.10655371099710464},{"word":"you","start":35.559998,"end":35.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2818954288959503},{"word":"hiring","start":35.72,"end":36.12,"confidence":1.0,"punctuated_word":"hiring","sentiment":"neutral","sentiment_score":-0.19546332955360413},{"word":"more","start":36.12,"end":36.44,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.24061530828475952},{"word":"analysts","start":36.44,"end":36.94,"confidence":0.71362305,"punctuated_word":"analysts.","sentiment":"neutral","sentiment_score":-0.13004416227340698},{"word":"and","start":37.64,"end":37.88,"confidence":0.99121094,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.36914339661598206},{"word":"our","start":37.88,"end":38.2,"confidence":0.9770508,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.4929044842720032},{"word":"ai","start":38.2,"end":38.68,"confidence":0.98535156,"punctuated_word":"AI","sentiment":"negative","sentiment_score":-0.42145106196403503},{"word":"security","start":38.68,"end":39.18,"confidence":0.73046875,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.24247750639915464}],"paragraphs":{"transcript":"\nHello? Oh, hi. Good day to you, Peter. Peter, this is Andrew from Vigilance AI. And, Peter, this is just a really quick one.\n\nWe're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts. And our AI security","paragraphs":[{"sentences":[{"text":"Hello?","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.06595505028963089},{"text":"Oh, hi.","start":19.185,"end":19.985,"sentiment":"neutral","sentiment_score":0.22883852571249008},{"text":"Good day to you, Peter.","start":19.985,"end":21.365,"sentiment":"positive","sentiment_score":0.43182783126831054},{"text":"Peter, this is Andrew from Vigilance AI.","start":23.345,"end":26.485,"sentiment":"neutral","sentiment_score":0.08712550199457578},{"text":"And, Peter, this is just a really quick one.","start":27.24,"end":30.04,"sentiment":"neutral","sentiment_score":0.16260035004880694}],"sentiment":"neutral","sentiment_score":0.1981688717690607,"num_words":24,"start":6.24,"end":30.04},{"sentences":[{"text":"We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts.","start":30.04,"end":36.94,"sentiment":"neutral","sentiment_score":-0.044478004907860476},{"text":"And our AI security","start":37.64,"end":39.18,"sentiment":"negative","sentiment_score":-0.38149411231279373}],"sentiment":"neutral","sentiment_score":-0.10867154917546681,"num_words":21,"start":30.04,"end":39.18}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? Yeah. Mike, not interested. Thank you.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02699255384504795},{"word":"if","start":0.48,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.012214833870530128},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009064264595508575},{"word":"record","start":0.96,"end":1.36,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.00634513795375824},{"word":"your","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0032510925084352493},{"word":"name","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.007607316598296165},{"word":"and","start":1.8399999,"end":2.0,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007427622564136982},{"word":"reason","start":2.0,"end":2.32,"confidence":0.98535156,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0055659059435129166},{"word":"for","start":2.32,"end":2.56,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00274575874209404},{"word":"calling","start":2.56,"end":3.04,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.00825886707752943},{"word":"i'll","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.010403348132967947},{"word":"see","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.018909282982349396},{"word":"if","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015409152954816818},{"word":"this","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.008562053553760052},{"word":"person","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.015506687574088572},{"word":"is","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.013949575833976269},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.009150505997240543},{"word":"thanks","start":11.5199995,"end":12.0199995,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2771417498588562},{"word":"please","start":12.365,"end":12.685,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.068844735622406},{"word":"stay","start":12.685,"end":12.925,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.06482045352458954},{"word":"on","start":12.925,"end":13.085,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10556836426258089},{"word":"the","start":13.085,"end":13.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16723935306072235},{"word":"line","start":13.245,"end":13.745,"confidence":0.9995117,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.22554467618465424},{"word":"hello","start":17.404999,"end":17.904999,"confidence":0.9069824,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06184422969818115},{"word":"yeah","start":21.724998,"end":22.224998,"confidence":0.84399414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1493605673313141},{"word":"mike","start":37.89,"end":38.21,"confidence":0.6702881,"punctuated_word":"Mike,","sentiment":"negative","sentiment_score":-0.5059857964515686},{"word":"not","start":38.21,"end":38.45,"confidence":0.99609375,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6883988380432129},{"word":"interested","start":38.45,"end":38.95,"confidence":0.9995117,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.6430031657218933},{"word":"thank","start":39.01,"end":39.25,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.3603894412517547},{"word":"you","start":39.25,"end":39.75,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.15519404411315918}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nYeah. Mike, not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.02699255384504795},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.009648212930187583},{"text":"Thanks.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.2771417498588562},{"text":"Please stay on the line.","start":12.365,"end":13.745,"sentiment":"neutral","sentiment_score":0.1264035165309906},{"text":"Hello?","start":17.404999,"end":17.904999,"sentiment":"neutral","sentiment_score":0.06184422969818115}],"sentiment":"neutral","sentiment_score":0.048015313455834985,"num_words":24,"start":0.16,"end":17.904999},{"sentences":[{"text":"Yeah.","start":21.724998,"end":22.224998,"sentiment":"neutral","sentiment_score":0.1493605673313141},{"text":"Mike, not interested.","start":37.89,"end":38.95,"sentiment":"negative","sentiment_score":-0.612462600072225},{"text":"Thank you.","start":39.01,"end":39.75,"sentiment":"neutral","sentiment_score":-0.25779174268245697}],"sentiment":"negative","sentiment_score":-0.36726845304171246,"num_words":6,"start":21.724998,"end":39.75}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hello?\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Oh, hi. Good day to you, Peter.\n\nChannel 1: Yeah.\n\nChannel 0: Peter, this is Andrew from Vigilance AI. And, Peter, this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts. And our\n\nChannel 1: Mike,\n\nChannel 0: AI\n\nChannel 1: not interested.\n\nChannel 0: security\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.02699255384504795},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.48,"end":4.9,"sentiment":"neutral","sentiment_score":0.009648212930187583}],"sentiment":"neutral","sentiment_score":0.010668468278120546,"channel":1,"num_words":17,"start":0.16,"end":4.9},{"sentences":[{"text":"Hello?","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.06595505028963089}],"sentiment":"neutral","sentiment_score":0.06595505028963089,"channel":0,"num_words":1,"start":6.24,"end":6.74},{"sentences":[{"text":"Thanks.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.2771417498588562},{"text":"Please stay on the line.","start":12.365,"end":13.745,"sentiment":"neutral","sentiment_score":0.1264035165309906},{"text":"Hello?","start":17.404999,"end":17.904999,"sentiment":"neutral","sentiment_score":0.06184422969818115}],"sentiment":"neutral","sentiment_score":0.1387147946017129,"channel":1,"num_words":7,"start":11.5199995,"end":17.904999},{"sentences":[{"text":"Oh, hi.","start":19.185,"end":19.985,"sentiment":"neutral","sentiment_score":0.22883852571249008},{"text":"Good day to you, Peter.","start":19.985,"end":21.365,"sentiment":"positive","sentiment_score":0.43182783126831054}],"sentiment":"positive","sentiment_score":0.3738308868237904,"channel":0,"num_words":7,"start":19.185,"end":21.365},{"sentences":[{"text":"Yeah.","start":21.724998,"end":22.224998,"sentiment":"neutral","sentiment_score":0.1493605673313141}],"sentiment":"neutral","sentiment_score":0.1493605673313141,"channel":1,"num_words":1,"start":21.724998,"end":22.224998},{"sentences":[{"text":"Peter, this is Andrew from Vigilance AI.","start":23.345,"end":26.485,"sentiment":"neutral","sentiment_score":0.08712550199457578},{"text":"And, Peter, this is just a really quick one.","start":27.24,"end":30.04,"sentiment":"neutral","sentiment_score":0.16260035004880694},{"text":"We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts.","start":30.04,"end":36.94,"sentiment":"neutral","sentiment_score":-0.044478004907860476},{"text":"And our","start":37.64,"end":38.2,"sentiment":"negative","sentiment_score":-0.4310239404439926}],"sentiment":"neutral","sentiment_score":0.0130030771451337,"channel":0,"num_words":35,"start":23.345,"end":38.2},{"sentences":[{"text":"Mike,","start":37.89,"end":38.21,"sentiment":"negative","sentiment_score":-0.5059857964515686}],"sentiment":"negative","sentiment_score":-0.5059857964515686,"channel":1,"num_words":1,"start":37.89,"end":38.21},{"sentences":[{"text":"AI","start":38.2,"end":38.68,"sentiment":"negative","sentiment_score":-0.42145106196403503}],"sentiment":"negative","sentiment_score":-0.42145106196403503,"channel":0,"num_words":1,"start":38.2,"end":38.68},{"sentences":[{"text":"not interested.","start":38.21,"end":38.95,"sentiment":"negative","sentiment_score":-0.6657010018825531}],"sentiment":"negative","sentiment_score":-0.6657010018825531,"channel":1,"num_words":2,"start":38.21,"end":38.95},{"sentences":[{"text":"security","start":38.68,"end":39.18,"sentiment":"neutral","sentiment_score":-0.24247750639915464}],"sentiment":"neutral","sentiment_score":-0.24247750639915464,"channel":0,"num_words":1,"start":38.68,"end":39.18},{"sentences":[{"text":"Thank you.","start":39.01,"end":39.75,"sentiment":"neutral","sentiment_score":-0.25779174268245697}],"sentiment":"neutral","sentiment_score":-0.25779174268245697,"channel":1,"num_words":2,"start":39.01,"end":39.75}]},"summary":{"result":"success","short":"An agent from Assurance AI calls Peter to offer their cybersecurity services. The agent explains that their AI service can help small IT teams investigate more alerts without hiring more analysts, and mentions that their AI service is not interested in hiring more analysts. The agent then thanks Peter for calling."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hello? Thanks. Please stay on the line. Hello? Oh, hi.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":0.07294308394193649},{"text":"Good day to you, Peter.","start_word":27,"end_word":31,"sentiment":"positive","sentiment_score":0.42685195803642273},{"text":"Yeah. Peter, this is Andrew from Vigilance AI. And, Peter, this is just a really quick one. We're a cybersecurity company that helps small IT teams investigate more alerts without you hiring more analysts.","start_word":32,"end_word":65,"sentiment":"neutral","sentiment_score":0.04876519367098808},{"text":"And our Mike, AI not interested.","start_word":66,"end_word":71,"sentiment":"negative","sentiment_score":-0.5337345004081726},{"text":"security Thank you.","start_word":72,"end_word":74,"sentiment":"neutral","sentiment_score":-0.26497822999954224}],"average":{"sentiment":"neutral","sentiment_score":0.02682720940068083}}}}