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So upon coordinating with our back end team, just wanted to explain how the shared the family share works. So both numbers will use the same total data allowance. For example, if the data pool plan includes 60 GB, so you and your you and your son will share the 60 GB total data allowance. This means it is not 60 GB for each number unless, each mobile number has its own separate 60 GB plan contributing to the pool. So if ever you proceed with the family share, you and your son will share with the 60 GB data, unlike if you have a separate account each. Mhmm. Yeah. That's correct. So, yeah, we're going to proceed with 60. Mhmm. Yeah. From now. Mhmm. Yeah. That's correct. Mhmm. Okay. So Mhmm. Actually, we'll not be charging you for that one instead. Yeah. Mhmm. So, yeah, just just to confirm, we're going to proceed with the family share, which is you and your son will share for 60 GB every month. Okay. Mhmm. Yeah. I will try to activate it, then I'll update you once successful via email. Is that okay? Mhmm. Okay. Thank you. 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Good afternoon. This is Maureen from Erto tech support. Yeah. Am I speaking with, Susan?\n\nYeah. Yes. So upon coordinating with our back end team, just wanted to explain how the shared the family share works. So both numbers will use the same total data allowance. For example, if the data pool plan includes 60 GB, so you and your you and your son will share the 60 GB total data allowance.\n\nThis means it is not 60 GB for each number unless, each mobile number has its own separate 60 GB plan contributing to the pool. So if ever you proceed with the family share, you and your son will share with the 60 GB data, unlike if you have a separate account each. Mhmm. Yeah. That's correct.\n\nSo, yeah, we're going to proceed with 60. Mhmm. Yeah. From now. Mhmm.\n\nYeah. That's correct. Mhmm. Okay. So Mhmm.\n\nActually, we'll not be charging you for that one instead. Yeah. Mhmm. So, yeah, just just to confirm, we're going to proceed with the family share, which is you and your son will share for 60 GB every month. Okay.\n\nMhmm. Yeah. I will try to activate it, then I'll update you once successful via email. Is that okay? Mhmm.\n\nOkay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.2037140280008316},{"text":"Good afternoon.","start":1.8399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.49942223727703094},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":4.88,"sentiment":"neutral","sentiment_score":0.3000482682670866},{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.09443610906600952},{"text":"Am I speaking with, Susan?","start":5.12,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04016628377139568}],"sentiment":"neutral","sentiment_score":0.22488524427171797,"num_words":16,"start":0.71999997,"end":6.8199997},{"sentences":[{"text":"Yeah.","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.09415820240974426},{"text":"Yes.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.12434808909893036},{"text":"So upon coordinating with 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Yeah. Yeah. Susan speaking. Yeah. Yeah. We we share we share the 60 for per month is $75. Is this right? Yeah. Okay. Yeah. From now or from next month? Okay. How about the money? I think for this month, we already paid 75 for for for our separate the the Internet. So that means so we can continue yeah. I mean so so the money, we will not pay anymore for this month. You just grant some additional the balance data for my son. Yeah. For our family, sir. Is this right? Okay. And last thing is for my son, I saw the email from your guys. $10 just for less less than one day. So how many data have you been granted for him? Okay. Okay. I'll do it. Okay. Yeah. Thank you. Yeah. Mhmm. Okay. So so you can you you can so that mean it works now or we have to how long can I yeah? It's pasted for my son. Yeah. How long can I can can we handle family share? You you were active right now? Okay. Yeah. Yeah. Sure. Yeah. Thank you. 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Yeah. Yeah. Susan speaking. Yeah.\n\nYeah. We we share we share the 60 for per month is $75. Is this right? Yeah. Okay.\n\nYeah. From now or from next month? Okay. How about the money? I think for this month, we already paid 75 for for for our separate the the Internet.\n\nSo that means so we can continue yeah. I mean so so the money, we will not pay anymore for this month. You just grant some additional the balance data for my son. Yeah. For our family, sir.\n\nIs this right? Okay. And last thing is for my son, I saw the email from your guys. $10 just for less less than one day. So how many data have you been granted for him?\n\nOkay. Okay. I'll do it. Okay. Yeah.\n\nThank you. Yeah. Mhmm. Okay. So so you can you you can so that mean it works now or we have to how long can I yeah?\n\nIt's pasted for my son. Yeah. How long can I can can we handle family share? You you were active right now? Okay.\n\nYeah. Yeah. Sure. Yeah. 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Good afternoon. This is Maureen from Erto tech support. Yeah. Am I speaking\n\nChannel 1: Hello?\n\nChannel 0: with, Susan?\n\nChannel 1: Yeah. Yeah. Susan speaking.\n\nChannel 0: Yeah. Yes. So upon coordinating with our back end team, just wanted to explain how the shared the family share works. So both numbers will use the same total data allowance. For example, if the data pool plan includes 60 GB, so you and your you and your son will share the 60 GB total data allowance.\n\nThis means it is not 60 GB for each number unless, each mobile number has its own separate 60 GB plan contributing to the pool. So if ever you proceed with the family share, you and your son will share with the 60 GB data, unlike if you\n\nChannel 1: Yeah.\n\nChannel 0: have a separate account each.\n\nChannel 1: Yeah. We we share we share the 60 for per month is\n\nChannel 0: Mhmm.\n\nChannel 1: $75. Is this right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, we're going to proceed with 60.\n\nChannel 1: From now or from next month?\n\nChannel 0: Mhmm. Yeah. From now.\n\nChannel 1: Okay. How about the money? I think for this month, we already paid 75 for for for our separate the the Internet.\n\nChannel 0: Mhmm.\n\nChannel 1: So that means so we can continue yeah. I mean so so the money, we will not pay anymore for this month. You just grant some additional the balance data for my son. Yeah. For our\n\nChannel 0: Yeah.\n\nChannel 1: family, sir. Is this right?\n\nChannel 0: That's correct.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: And\n\nChannel 0: So Mhmm.\n\nChannel 1: last thing is for my son, I saw the email from your guys. $10 just for less less than one day. So how many data have you been granted for him?\n\nChannel 0: Actually, we'll not be charging you for that one instead.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'll do it. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: So, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: just just to confirm, we're going to proceed with the family share, which is you and your son will\n\nChannel 1: Mhmm.\n\nChannel 0: share for 60 GB every month.\n\nChannel 1: Okay. So\n\nChannel 0: Okay.\n\nChannel 1: so you can you you can so that mean it works now or we have to how long can I yeah? It's pasted for my son. Yeah. How long can I\n\nChannel 0: Mhmm.\n\nChannel 1: can can we handle family share? You you were active right now?\n\nChannel 0: Yeah. I will try to activate it, then I'll update you once successful via email. Is that okay?\n\nChannel 1: Okay. Yeah. Yeah. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.2037140280008316},{"text":"Good afternoon.","start":1.8399999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.49942223727703094},{"text":"This is Maureen from Erto tech support.","start":2.6399999,"end":4.88,"sentiment":"neutral","sentiment_score":0.3000482682670866},{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.09443610906600952},{"text":"Am I 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yeah?","start":154.975,"end":161.615,"sentiment":"neutral","sentiment_score":0.07697788182468641},{"text":"It's pasted for my son.","start":161.615,"end":163.055,"sentiment":"neutral","sentiment_score":0.04392056688666344},{"text":"Yeah.","start":163.055,"end":163.555,"sentiment":"neutral","sentiment_score":0.07333356142044067},{"text":"How long can I","start":164.175,"end":165.315,"sentiment":"neutral","sentiment_score":0.04952760227024555}],"sentiment":"neutral","sentiment_score":0.06798652655655338,"channel":1,"num_words":31,"start":154.975,"end":165.315},{"sentences":[{"text":"Mhmm.","start":165.745,"end":166.08,"sentiment":"neutral","sentiment_score":0.04030785709619522}],"sentiment":"neutral","sentiment_score":0.04030785709619522,"channel":0,"num_words":1,"start":165.745,"end":166.08},{"sentences":[{"text":"can can we handle family share?","start":166.35,"end":168.69,"sentiment":"neutral","sentiment_score":0.06674138084053993},{"text":"You you were active right now?","start":168.99,"end":171.65,"sentiment":"neutral","sentiment_score":0.04239797995736202}],"sentiment":"neutral","sentiment_score":0.05456968039895097,"channel":1,"num_words":12,"start":166.35,"end":171.65},{"sentences":[{"text":"Yeah.","start":172.4,"end":172.9,"sentiment":"neutral","sentiment_score":0.11529189348220824},{"text":"I will try to activate it, then I'll update you once successful via email.","start":172.96,"end":177.76,"sentiment":"neutral","sentiment_score":0.14780660080058233},{"text":"Is that okay?","start":177.76,"end":178.66,"sentiment":"neutral","sentiment_score":0.12980535626411438}],"sentiment":"neutral","sentiment_score":0.14300002074903911,"channel":0,"num_words":18,"start":172.4,"end":178.66},{"sentences":[{"text":"Okay.","start":178.96693,"end":179.44695,"sentiment":"neutral","sentiment_score":0.08661764860153198},{"text":"Yeah.","start":179.44695,"end":179.76694,"sentiment":"neutral","sentiment_score":0.1036638617515564},{"text":"Yeah.","start":179.76694,"end":180.08694,"sentiment":"neutral","sentiment_score":0.1279594749212265},{"text":"Sure.","start":180.08694,"end":180.56694,"sentiment":"neutral","sentiment_score":0.15644432604312897}],"sentiment":"neutral","sentiment_score":0.11867132782936096,"channel":1,"num_words":4,"start":178.96693,"end":180.56694},{"sentences":[{"text":"Mhmm.","start":180.4,"end":180.9,"sentiment":"neutral","sentiment_score":0.12932710349559784}],"sentiment":"neutral","sentiment_score":0.12932710349559784,"channel":0,"num_words":1,"start":180.4,"end":180.9},{"sentences":[{"text":"Yeah.","start":180.56694,"end":180.88693,"sentiment":"neutral","sentiment_score":0.188519150018692},{"text":"Thank","start":180.88693,"end":181.12694,"sentiment":"positive","sentiment_score":0.3658861219882965}],"sentiment":"neutral","sentiment_score":0.27720263600349426,"channel":1,"num_words":2,"start":180.56694,"end":181.12694},{"sentences":[{"text":"Okay.","start":181.09694,"end":181.59694,"sentiment":"positive","sentiment_score":0.35354530811309814}],"sentiment":"positive","sentiment_score":0.35354530811309814,"channel":0,"num_words":1,"start":181.09694,"end":181.59694},{"sentences":[{"text":"you.","start":181.12694,"end":181.62694,"sentiment":"positive","sentiment_score":0.36297452449798584}],"sentiment":"positive","sentiment_score":0.36297452449798584,"channel":1,"num_words":1,"start":181.12694,"end":181.62694},{"sentences":[{"text":"Thank you.","start":181.97694,"end":182.53694,"sentiment":"positive","sentiment_score":0.4252859950065613},{"text":"Bye for now.","start":182.53694,"end":183.43694,"sentiment":"neutral","sentiment_score":-0.008289578060309092}],"sentiment":"neutral","sentiment_score":0.16514065116643906,"channel":0,"num_words":5,"start":181.97694,"end":183.43694},{"sentences":[{"text":"Bye bye.","start":183.28694,"end":184.02693,"sentiment":"neutral","sentiment_score":0.005053341388702386}],"sentiment":"neutral","sentiment_score":0.005053341388702386,"channel":1,"num_words":2,"start":183.28694,"end":184.02693}]},"summary":{"result":"success","short":"A representative from Erto tech support called Susan to explain how the shared family share works. The plan is to use the same total data allowance as long as each mobile number has its own separate 60 GB plan contributing to the pool. The representative confirms that they will proceed with the family share and that they will not be charging Susan for the current month. Susan confirms that he will activate the plan and update the representative once it's successful."},"intents":{"segments":[{"text":"So upon coordinating with our back end team, just wanted to explain how the shared the family share works.","start_word":23,"end_word":41,"intents":[{"intent":"Explain family share","confidence_score":0.48510754},{"intent":"Coordinate with team","confidence_score":0.32341555}]},{"text":"So that means so we can continue yeah.","start_word":196,"end_word":203,"intents":[{"intent":"Continue with number plan","confidence_score":0.00022401716}]},{"text":"So how many data have you been granted for him?","start_word":267,"end_word":276,"intents":[{"intent":"Confirm data grant","confidence_score":0.004598941}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2037140280008316},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4808619022369385},{"text":"This is Maureen from Erto tech support. Yeah. Am I speaking Hello? with, Susan? Yeah. Yeah. Susan speaking. Yeah. Yes. So upon coordinating with our back end team, just wanted to explain how the shared the family share works. So both numbers will use the same total data allowance. For example, if the data pool plan includes 60 GB, so you and your you and your son will share the 60 GB total data allowance. This means it is not 60 GB for each number unless, each mobile number has its own separate 60 GB plan contributing to the pool. So if ever you proceed with the family share, you and your son will share with the 60 GB data, unlike if you Yeah. have a separate account each. Yeah. We we share we share the 60 for per month is Mhmm. $75. Is this right? Yeah. That's correct. Yeah. Okay. So, Yeah. yeah, we're going to proceed with 60. From now or from next month? Mhmm. Yeah. From now. Okay. How about the money? I think for this month, we already paid 75 for for for our separate the the Internet. Mhmm. So that means so we can continue yeah. I mean so so the money, we will not pay anymore for this month. You just grant some additional the balance data for my son. Yeah. For our Yeah. family, sir. Is this right? That's correct. Okay. Mhmm. Okay. And So Mhmm. last thing is for my son, I saw the email from your guys. $10 just for less less than one day. So how many data have you been granted for him? Actually, we'll not be charging you for that one instead. Okay. Yeah. Okay. I'll do it. Okay. Mhmm. Yeah.","start_word":3,"end_word":295,"sentiment":"neutral","sentiment_score":0.08247406419633599},{"text":"Thank you.","start_word":296,"end_word":297,"sentiment":"positive","sentiment_score":0.5061337947845459},{"text":"So, yeah, Yeah. just just to confirm, we're going to proceed with the family share, which is you and your son will Mhmm. share for 60 GB every month. Okay. So Okay. so you can you you can so that mean it works now or we have to how long can I yeah? It's pasted for my son. Yeah. How long can I Mhmm. can can we handle family share? You you were active right now? Yeah. I will try to activate it, then I'll update you once successful via email. Is that okay? Okay. Yeah. Yeah. Sure. Mhmm. Yeah.","start_word":298,"end_word":397,"sentiment":"neutral","sentiment_score":0.11395201086997986},{"text":"Thank Okay. you. Thank you.","start_word":398,"end_word":402,"sentiment":"positive","sentiment_score":0.41020429134368896},{"text":"Bye for now. Bye bye.","start_word":403,"end_word":407,"sentiment":"neutral","sentiment_score":0.04703803360462189}],"average":{"sentiment":"neutral","sentiment_score":0.09839786730314556}}}}