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The girl that handles the account, she's I think she's taking a break at the moment. Broke p p break, whatever. How do you spell your first name? J e Jetty. Alright. Okay. J e for England, d y? Yep. Universal. Yeah, bro. That's Judy Matthews. Yeah? Alright. So you've got a captured car in there. Captured card hello. Hang on. Let's have a look. Okay. Pay by pay rates. Okay. So you've got the pay rates. That's all done. Payment can be made using the store. That goes so so so so so that's all good. I've just gotta check with Melissa, the senior accounts financial officer. She's on a break at the moment to see if by doing that, has the store card been deleted by doing this? Because I'm not sure she handles all that stuff. You've actually come across to tech support. But I'll I'll I'll talk to her now, and I'll get her to give you a call. Is that alright? Oh, that's good. Alright. I'll I'll get her to give you a call. 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Mhmm. Yes. Yep. Mhmm.\n\nOkay. So we need to delete that one so you can have that one. Hang on a sec. Let me get actually, I think Melissa's better at this. Hang on.\n\nLet me just search. The girl that handles the account, she's I think she's taking a break at the moment. Broke p p break, whatever. How do you spell your first name? J e Jetty.\n\nAlright. Okay. J e for England, d y? Yep. Universal.\n\nYeah, bro. That's Judy Matthews. Yeah? Alright. So you've got a captured car in there.\n\nCaptured card hello. Hang on. Let's have a look. Okay. Pay by pay rates.\n\nOkay. So you've got the pay rates. That's all done. Payment can be made using the store. That goes so so so so so that's all good.\n\nI've just gotta check with Melissa, the senior accounts financial officer. She's on a break at the moment to see if by doing that, has the store card been deleted by doing this? Because I'm not sure she handles all that stuff. You've actually come across to tech support. But I'll I'll I'll talk to her now, and I'll get her to give you a call.\n\nIs that alright? Oh, that's good. Alright. I'll I'll get her to give you a call. But I'm pretty sure that that sort of deletes one and the other, but it's best to be sure.\n\nYou know? I don't want you to get charged twice. You know what I mean? Alright, Judy. Leave that with us, and I'll get Melissa to give you a callback.\n\nThank you. Have a good day. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.3999295234680176},{"text":"Mhmm.","start":12.639999,"end":12.96,"sentiment":"neutral","sentiment_score":0.007084834389388561},{"text":"Yes.","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.04056168347597122},{"text":"Yep.","start":21.455,"end":21.955,"sentiment":"neutral","sentiment_score":-0.0002704598009586334},{"text":"Mhmm.","start":25.134998,"end":25.634998,"sentiment":"neutral","sentiment_score":-0.09004537761211395}],"sentiment":"neutral","sentiment_score":0.12619828789805373,"num_words":6,"start":0.32,"end":25.634998},{"sentences":[{"text":"Okay.","start":30.8,"end":31.119999,"sentiment":"neutral","sentiment_score":-0.1305319517850876},{"text":"So we need to delete that one so you can have that one.","start":31.119999,"end":34.559998,"sentiment":"neutral","sentiment_score":-0.1990570712548036},{"text":"Hang on a 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This is Katie McHugh speaking. I've got an Airtel account on my Internet. Now I've been paying each month by credit card, but I wanted to change it to a direct debit. So I had the details about going into Paywix payments, and I'm putting my credit card details there. But then it's coming up saying payment to be made using the stored payment details below. I'm alright. Alright. J u d y. Really? Yes. No. No. J u for up or under, and then then yes, and then d for department, and y for yes. That's right. Yes. Because I just paid I didn't realize I still owed May. So I went in and I paid that with the credit card, and then I went and set this pay ricks up. So but, obviously, they probably wanna I don't know. I didn't have the other other one saved, I didn't think, for the paying monthly. But, anyway, I just need to get this sorted so it comes out every month. Yeah. Yes. Yes. Yes. Alright. Okay. Yes. That's fine. And I've spoken to Melissa several times. She's been very helpful. 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This is Katie McHugh speaking. I've got an Airtel account on my Internet. Now I've been paying each month by credit card, but I wanted to change it to a direct debit. So I had the details about going into Paywix payments, and I'm putting my credit card details there.\n\nBut then it's coming up saying payment to be made using the stored payment details below. I'm alright. Alright. J u d y. Really?\n\nYes. No. No. J u for up or under, and then then yes, and then d for department, and y for yes. That's right.\n\nYes. Because I just paid I didn't realize I still owed May. So I went in and I paid that with the credit card, and then I went and set this pay ricks up. So but, obviously, they probably wanna I don't know. I didn't have the other other one saved, I didn't think, for the paying monthly.\n\nBut, anyway, I just need to get this sorted so it comes out every month. Yeah. Yes. Yes. Yes.\n\nAlright. Okay. Yes. That's fine. And I've spoken to Melissa several times.\n\nShe's been very helpful. So, yes, she can give me a call when she's ready. Yeah. Yes. Yes.\n\nOkay. Okay. Thanks for that. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.13165700435638428},{"text":"This is Katie McHugh speaking.","start":3.28,"end":4.9,"sentiment":"neutral","sentiment_score":0.10077275782823562},{"text":"I've got an Airtel account on my Internet.","start":5.6,"end":8.5,"sentiment":"neutral","sentiment_score":0.07353388424962759},{"text":"Now I've been paying each month by credit card, but I wanted to change it to a direct debit.","start":9.12,"end":16.675,"sentiment":"neutral","sentiment_score":0.023876525853809557},{"text":"So I had the details about going into Paywix payments, and I'm putting my credit card details there.","start":16.675,"end":24.775,"sentiment":"neutral","sentiment_score":0.0005740298786097103}],"sentiment":"neutral","sentiment_score":0.03309369404964587,"num_words":51,"start":2.56,"end":24.775},{"sentences":[{"text":"But then it's coming up saying payment to be made using the stored payment details 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This is Katie McHugh speaking. I've got an Airtel account on my Internet. Now I've been paying each month by credit card,\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: but I wanted to change it to a direct debit. So I had the details about going into Paywix payments, and\n\nChannel 0: Yep.\n\nChannel 1: I'm putting my credit card details there. But\n\nChannel 0: Mhmm.\n\nChannel 1: then it's coming up saying payment to be made using the stored payment details below.\n\nChannel 0: Okay.\n\nChannel 1: I'm\n\nChannel 0: So we need to delete that one so you can have that one. Hang\n\nChannel 1: alright.\n\nChannel 0: on a sec. Let me get actually, I think Melissa's better at this. Hang on. Let me just search. The girl that handles the account, she's I think she's taking a break at the moment.\n\nBroke\n\nChannel 1: Alright.\n\nChannel 0: p p break, whatever. How do you spell your first name?\n\nChannel 1: J u d y.\n\nChannel 0: J e Jetty. Alright. Okay.\n\nChannel 1: Really? Yes.\n\nChannel 0: J e for England, d y?\n\nChannel 1: No. No. J\n\nChannel 0: Yep.\n\nChannel 1: u for up or under,\n\nChannel 0: Universal.\n\nChannel 1: and then then yes, and then d for department,\n\nChannel 0: Yeah, bro.\n\nChannel 1: and y for yes.\n\nChannel 0: That's Judy Matthews. Yeah?\n\nChannel 1: That's right. Yes.\n\nChannel 0: Alright. So you've got a captured car in there. Captured card hello. Hang on. Let's have a look.\n\nChannel 1: Because I just paid I didn't realize I still owed May. So I went in and I paid that with the credit card, and then I went and set this pay ricks up. So but, obviously, they probably wanna I don't know. I didn't have the other other one saved, I didn't think, for the paying monthly. But, anyway, I just need to get this sorted so it comes out every month.\n\nChannel 0: Okay. Pay by pay rates. Okay. So you've got the pay rates. That's all done.\n\nChannel 1: Yeah.\n\nChannel 0: Payment can be made using the store. That goes so so so so so that's all good.\n\nChannel 1: Yes.\n\nChannel 0: I've just gotta check with Melissa, the senior accounts financial officer. She's on a break\n\nChannel 1: Yes.\n\nChannel 0: at the moment to see if by doing that, has the store card been deleted by doing this? Because I'm not sure she handles all that stuff. You've actually\n\nChannel 1: Yes.\n\nChannel 0: come across to tech support.\n\nChannel 1: Alright.\n\nChannel 0: But\n\nChannel 1: Okay.\n\nChannel 0: I'll I'll I'll talk to her now, and I'll get her to give you a call. Is that alright?\n\nChannel 1: Yes. That's fine. And I've spoken to Melissa several times. She's been very helpful. So, yes,\n\nChannel 0: Oh, that's good.\n\nChannel 1: she can give me a call when she's ready.\n\nChannel 0: Alright. I'll I'll get her to give you a call. But I'm pretty sure that that sort of deletes one and the other, but it's best to be sure. You know? I don't want you to\n\nChannel 1: Yeah.\n\nChannel 0: get charged twice. You know what I mean?\n\nChannel 1: Yes. Yes. Okay.\n\nChannel 0: Alright, Judy. Leave that with us, and I'll get Melissa to give you a callback.\n\nChannel 1: Okay. Thanks for that.\n\nChannel 0: Thank you. Have a good day.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.3999295234680176}],"sentiment":"positive","sentiment_score":0.3999295234680176,"channel":0,"num_words":2,"start":0.32,"end":0.98},{"sentences":[{"text":"Hello.","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.13165700435638428},{"text":"This is Katie McHugh speaking.","start":3.28,"end":4.9,"sentiment":"neutral","sentiment_score":0.10077275782823562},{"text":"I've got an Airtel account on my Internet.","start":5.6,"end":8.5,"sentiment":"neutral","sentiment_score":0.07353388424962759},{"text":"Now I've been paying each month by credit 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you.","start":180.81494,"end":181.37494,"sentiment":"positive","sentiment_score":0.7954478561878204},{"text":"Bye.","start":181.37494,"end":181.87494,"sentiment":"positive","sentiment_score":0.46937331557273865}],"sentiment":"positive","sentiment_score":0.6867563426494598,"channel":1,"num_words":3,"start":180.81494,"end":181.87494},{"sentences":[{"text":"Bye.","start":181.55,"end":181.87,"sentiment":"neutral","sentiment_score":0.28322213888168335},{"text":"Bye.","start":181.87,"end":182.37,"sentiment":"neutral","sentiment_score":-0.09262577444314957}],"sentiment":"neutral","sentiment_score":0.09529818221926689,"channel":0,"num_words":2,"start":181.55,"end":182.37}]},"summary":{"result":"success","short":"The customer, Katie McHugh, wants to change her Airtel account to a direct debit and provides her credit card details to the representative. She also asks about deleting a previous payment and the representative confirms that it will be deleted and that she will have the account deleted. The customer thanks the representative and says she will speak to Melissa, the senior accounts financial officer, before getting a callback."},"intents":{"segments":[{"text":"but I wanted to change it to a direct debit. So I had the details about going into Paywix payments, and Yep. I'm putting my credit card details there. But Mhmm. then it's coming up saying payment to be made using the stored payment details below. Okay. I'm So we need to delete that one so you can have that one. Hang alright.","start_word":27,"end_word":89,"intents":[{"intent":"Update account details","confidence_score":0.0049200444}]},{"text":"I'll I'll I'll talk to her now, and I'll get her to give you a call. Is that alright? Yes.","start_word":365,"end_word":384,"intents":[{"intent":"Schedule meeting with melissa","confidence_score":0.000047620397}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.3866208791732788},{"text":"Hello. This is Katie McHugh speaking. I've got an Airtel account on my Internet. Now I've been paying each month by credit card, Mhmm. Yes. but I wanted to change it to a direct debit. So I had the details about going into Paywix payments, and Yep. I'm putting my credit card details there. But Mhmm. then it's coming up saying payment to be made using the stored payment details below. Okay. I'm So we need to delete that one so you can have that one. Hang alright. on a sec. Let me get actually, I think Melissa's better at this. Hang on. Let me just search. The girl that handles the account, she's I think she's taking a break at the moment. Broke Alright. p p break, whatever. How do you spell your first name? J u d y. J e Jetty. Alright. Okay. Really? Yes. J e for England, d y? No. No. J Yep. u for up or under, Universal. and then then yes, and then d for department, Yeah, bro. and y for yes. That's Judy Matthews. Yeah? That's right. Yes. Alright. So you've got a captured car in there. Captured card hello. Hang on. Let's have a look. Because I just paid I didn't realize I still owed May. So I went in and I paid that with the credit card, and then I went and set this pay ricks up. So but, obviously, they probably wanna I don't know. I didn't have the other other one saved, I didn't think, for the paying monthly. But, anyway, I just need to get this sorted so it comes out every month. Okay. Pay by pay rates. Okay. So you've got the pay rates. That's all done. Yeah. Payment can be made using the store.","start_word":2,"end_word":299,"sentiment":"neutral","sentiment_score":-0.019773509662798387},{"text":"That goes so so so so so that's all good.","start_word":300,"end_word":309,"sentiment":"positive","sentiment_score":0.45047226548194885},{"text":"Yes. I've just gotta check with Melissa, the senior accounts financial officer. She's on a break Yes. at the moment to see if by doing that, has the store card been deleted by doing this? Because I'm not sure she handles all that stuff. You've actually Yes. come across to tech support. Alright. But Okay. I'll I'll I'll talk to her now, and I'll get her to give you a call. Is that alright? Yes. That's fine. And I've spoken to Melissa several times.","start_word":310,"end_word":393,"sentiment":"neutral","sentiment_score":0.02487056888639927},{"text":"She's been very helpful.","start_word":394,"end_word":397,"sentiment":"positive","sentiment_score":0.5356283783912659},{"text":"So, yes, Oh, that's good. she can give me a call when she's ready. Alright. I'll I'll get her to give you a call. But I'm pretty sure that that sort of deletes one and the other, but it's best to be sure. You know? I don't want you to Yeah. get charged twice. You know what I mean? Yes. Yes. Okay. Alright, Judy. Leave that with us, and I'll get Melissa to give you a callback. Okay.","start_word":398,"end_word":475,"sentiment":"neutral","sentiment_score":0.036371756345033646},{"text":"Thanks for that. Thank you. Have a good day. Thank you. Bye.","start_word":476,"end_word":487,"sentiment":"positive","sentiment_score":0.5752787292003632},{"text":"Bye. Bye.","start_word":488,"end_word":489,"sentiment":"neutral","sentiment_score":0.23173658549785617}],"average":{"sentiment":"neutral","sentiment_score":0.029138603261379757}}}}