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Nigel speaking. Good. Thanks, Tommy. Hi.\n\nShe's a bit busy at the moment. Can I get you to call her back if you don't mind? She I think she tried to send a message. But I wonder if someone could possibly call her a little bit after 02:30. Yeah.\n\nYep. It's gotta be great if you don't mind. Alright. Thanks very much. Okay.\n\nSee you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.05317777395248413},{"text":"Nigel speaking.","start":2.1599998,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.06576719135046005},{"text":"Good.","start":7.44,"end":7.7599998,"sentiment":"positive","sentiment_score":0.5152688026428223},{"text":"Thanks, Tommy.","start":7.7599998,"end":8.32,"sentiment":"positive","sentiment_score":0.4789937138557434},{"text":"Hi.","start":8.32,"end":8.559999,"sentiment":"neutral","sentiment_score":0.04789930582046509}],"sentiment":"neutral","sentiment_score":0.24369538468973978,"num_words":7,"start":1.76,"end":8.559999},{"sentences":[{"text":"She's a bit busy at the moment.","start":8.559999,"end":9.76,"sentiment":"neutral","sentiment_score":-0.14632642907755716},{"text":"Can I get you to call her back if you don't mind?","start":9.76,"end":11.44,"sentiment":"neutral","sentiment_score":-0.04725584853440523},{"text":"She I think she tried to send a message.","start":11.44,"end":13.125,"sentiment":"neutral","sentiment_score":-0.07976938701338238},{"text":"But I wonder if someone could possibly call her a little bit after 02:30.","start":13.445,"end":16.985,"sentiment":"neutral","sentiment_score":-0.14039479941129684},{"text":"Yeah.","start":20.244999,"end":20.744999,"sentiment":"neutral","sentiment_score":0.013713187538087368}],"sentiment":"neutral","sentiment_score":-0.09909520170456448,"num_words":43,"start":8.559999,"end":20.744999},{"sentences":[{"text":"Yep.","start":28.98,"end":29.48,"sentiment":"neutral","sentiment_score":-0.008363110013306141},{"text":"It's gotta be great if you don't mind.","start":31.7,"end":33.48,"sentiment":"neutral","sentiment_score":-0.011223934590816498},{"text":"Alright.","start":36.34,"end":36.739998,"sentiment":"positive","sentiment_score":0.3480200171470642},{"text":"Thanks very much.","start":36.739998,"end":37.62,"sentiment":"positive","sentiment_score":0.6221653421719869},{"text":"Okay.","start":37.62,"end":38.12,"sentiment":"neutral","sentiment_score":0.29902184009552}],"sentiment":"neutral","sentiment_score":0.17252737835847906,"num_words":14,"start":28.98,"end":38.12},{"sentences":[{"text":"See you.","start":38.18,"end":38.66,"sentiment":"neutral","sentiment_score":0.24743789434432983},{"text":"Bye bye.","start":38.66,"end":39.4,"sentiment":"neutral","sentiment_score":0.1255934052169323}],"sentiment":"neutral","sentiment_score":0.18651564978063107,"num_words":4,"start":38.18,"end":39.4}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Nigel speaking.\n\nChannel 0: Good day, Nigel. It's Tommy here from Oakview Financial, mate. How are you doing?\n\nChannel 1: Good. Thanks, Tommy. Hi. She's a bit busy at the moment. Can I get you to call her back if you don't mind?\n\nShe I think she tried to send a message. But I wonder\n\nChannel 0: Oh,\n\nChannel 1: if\n\nChannel 0: yeah.\n\nChannel 1: someone\n\nChannel 0: No\n\nChannel 1: could possibly call her a little bit after 02:30.\n\nChannel 0: North. Let's have a quick look. It's 02:00 now, is it?\n\nChannel 1: Yeah.\n\nChannel 0: I did. Sorry. I was just checking the old WA time in about sorry. Two hour difference with Queensland. So we're talking\n\nChannel 1: Yep.\n\nChannel 0: about thirty, thirty five minutes. Okay?\n\nChannel 1: It's gotta be great if you don't mind.\n\nChannel 0: Yeah. Absolutely. No worries at all. I'll call back soon.\n\nChannel 1: Alright. Thanks very much. Okay.\n\nChannel 0: Thank you.\n\nChannel 1: See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.05317777395248413},{"text":"Nigel speaking.","start":2.1599998,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.06576719135046005}],"sentiment":"neutral","sentiment_score":0.06157071888446808,"channel":1,"num_words":3,"start":1.76,"end":3.1399999},{"sentences":[{"text":"Good day, Nigel.","start":3.76,"end":4.64,"sentiment":"positive","sentiment_score":0.5111953417460123},{"text":"It's Tommy here from Oakview Financial, mate.","start":4.64,"end":6.72,"sentiment":"positive","sentiment_score":0.333528859274728},{"text":"How are you 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you.","start":38.18,"end":38.66,"sentiment":"neutral","sentiment_score":0.24743789434432983}],"sentiment":"neutral","sentiment_score":0.24743789434432983,"channel":1,"num_words":2,"start":38.18,"end":38.66},{"sentences":[{"text":"Bye.","start":38.42,"end":38.92,"sentiment":"neutral","sentiment_score":0.2843218445777893}],"sentiment":"neutral","sentiment_score":0.2843218445777893,"channel":0,"num_words":1,"start":38.42,"end":38.92},{"sentences":[{"text":"Bye bye.","start":38.66,"end":39.4,"sentiment":"neutral","sentiment_score":0.1255934052169323}],"sentiment":"neutral","sentiment_score":0.1255934052169323,"channel":1,"num_words":2,"start":38.66,"end":39.4}]},"summary":{"result":"success","short":"An agent from Oakview Financial named Nigel is trying to get someone named Yvette to call him back after a message was left at a time. There is a brief miscommunication about the time but they eventually connect and discuss Yvette's availability for a call in about 30irty minutes. The agent agrees to call back soon."},"intents":{"segments":[{"text":"She's a bit busy at the moment. Can I get you to call her back if you don't mind?","start_word":21,"end_word":39,"intents":[{"intent":"Call back","confidence_score":0.12753543}]},{"text":"She I think she tried to send a message. But I wonder Oh, if yeah. someone No could possibly call her a little bit after 02:30.","start_word":40,"end_word":65,"intents":[{"intent":"Send message","confidence_score":0.33832252}]},{"text":"I was just checking the old WA time in about sorry. Two hour difference with Queensland. So we're talking Yep. about thirty, thirty five minutes. Okay?","start_word":81,"end_word":106,"intents":[{"intent":"Check time","confidence_score":0.5892016}]},{"text":"I'll call back soon. Alright. Thanks very much.","start_word":121,"end_word":128,"intents":[{"intent":"Call back soon","confidence_score":0.12543401}]}]},"sentiments":{"segments":[{"text":"Hello. Nigel speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.06157071888446808},{"text":"Good day, Nigel. It's Tommy here from Oakview Financial, mate. How are you doing? Good. Thanks, Tommy.","start_word":3,"end_word":19,"sentiment":"positive","sentiment_score":0.40794461965560913},{"text":"Hi. She's a bit busy at the moment. Can I get you to call her back if you don't mind? She I think she tried to send a message. But I wonder Oh, if yeah. someone No could possibly call her a little bit after 02:30. North. Let's have a quick look. It's 02:00 now, is it? Yeah. I did. Sorry. I was just checking the old WA time in about sorry. Two hour difference with Queensland. So we're talking Yep. about thirty, thirty five minutes. Okay? It's gotta be great if you don't mind. Yeah. Absolutely. No worries at all. I'll call back soon.","start_word":20,"end_word":124,"sentiment":"neutral","sentiment_score":-0.03070366568863392},{"text":"Alright. Thanks very much.","start_word":125,"end_word":128,"sentiment":"positive","sentiment_score":0.4944676160812378},{"text":"Okay.","start_word":129,"end_word":129,"sentiment":"neutral","sentiment_score":0.29902184009552},{"text":"Thank you.","start_word":130,"end_word":131,"sentiment":"positive","sentiment_score":0.4536101222038269},{"text":"See Bye. you. Bye bye.","start_word":132,"end_word":136,"sentiment":"neutral","sentiment_score":0.2089408189058304}],"average":{"sentiment":"neutral","sentiment_score":0.07084575268106723}}}}