{"metadata":{"transaction_key":"deprecated","request_id":"019fac4c-8618-7c90-bdd9-ee5a2e3c6720","sha256":"e5915807bb9722470fb78030d9b2d7ac3f0dc62f88a3db51f73ffaeda271eee0","created":"2026-07-29T05:15:25.261Z","duration":54.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":116,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":133,"output_tokens":133},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":133,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Good afternoon. I'm looking for Elwyn Brown. I see. Am I Rich Wilson parking? Mhmm. Mhmm. Alwin Brown from IT department. I see. Alright. That's fine. Maybe I'll just drop an email to him. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":2.8799999,"end":3.3799999,"confidence":0.94628906,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005414595361799002},{"word":"hi","start":13.945,"end":14.344999,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.17013612389564514},{"word":"good","start":14.344999,"end":14.664999,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.28293702006340027},{"word":"afternoon","start":14.664999,"end":15.1449995,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.24836744368076324},{"word":"i'm","start":15.1449995,"end":15.384999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09640418738126756},{"word":"looking","start":15.384999,"end":15.785,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.07086658477783203},{"word":"for","start":15.785,"end":16.105,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04568886011838913},{"word":"elwyn","start":16.105,"end":16.585,"confidence":0.4937744,"punctuated_word":"Elwyn","sentiment":"neutral","sentiment_score":0.016608653590083122},{"word":"brown","start":16.585,"end":17.085,"confidence":0.88012695,"punctuated_word":"Brown.","sentiment":"neutral","sentiment_score":0.01670909859240055},{"word":"i","start":22.744999,"end":22.985,"confidence":0.8120117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022275805473327637},{"word":"see","start":22.985,"end":23.384998,"confidence":0.99658203,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.01606457680463791},{"word":"am","start":23.384998,"end":23.465,"confidence":0.89208984,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.00953368190675974},{"word":"i","start":23.465,"end":23.625,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010769429616630076},{"word":"rich","start":23.625,"end":23.945,"confidence":0.87597656,"punctuated_word":"Rich","sentiment":"neutral","sentiment_score":-0.016869977116584778},{"word":"wilson","start":23.945,"end":24.445,"confidence":0.9941406,"punctuated_word":"Wilson","sentiment":"neutral","sentiment_score":-0.013407448306679726},{"word":"parking","start":24.505,"end":25.005,"confidence":0.7437744,"punctuated_word":"parking?","sentiment":"neutral","sentiment_score":-0.02695855498313904},{"word":"mhmm","start":28.35,"end":28.85,"confidence":0.91137695,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07489953935146332},{"word":"mhmm","start":35.71,"end":36.21,"confidence":0.9205322,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.013570362702012062},{"word":"alwin","start":36.27,"end":36.75,"confidence":0.5839844,"punctuated_word":"Alwin","sentiment":"neutral","sentiment_score":-0.009796948172152042},{"word":"brown","start":36.75,"end":37.07,"confidence":0.9951172,"punctuated_word":"Brown","sentiment":"neutral","sentiment_score":-0.012294227257370949},{"word":"from","start":37.07,"end":37.47,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01030350849032402},{"word":"it","start":37.47,"end":37.79,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.01680590957403183},{"word":"department","start":37.79,"end":38.29,"confidence":0.8166504,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.022944781929254532},{"word":"i","start":44.325,"end":44.565,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12440239638090134},{"word":"see","start":44.565,"end":44.965,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.14316114783287048},{"word":"alright","start":44.965,"end":45.285,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03221160173416138},{"word":"that's","start":45.285,"end":45.524998,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.14217540621757507},{"word":"fine","start":45.524998,"end":45.765,"confidence":0.9995117,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.11747939139604568},{"word":"maybe","start":45.765,"end":46.085,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.09171214699745178},{"word":"i'll","start":46.085,"end":46.245,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08212654292583466},{"word":"just","start":46.245,"end":46.565,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08011569827795029},{"word":"drop","start":46.565,"end":46.965,"confidence":0.9980469,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.05190744251012802},{"word":"an","start":46.965,"end":47.125,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03209282085299492},{"word":"email","start":47.125,"end":47.445,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06796713918447495},{"word":"to","start":47.445,"end":47.605,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0489518865942955},{"word":"him","start":47.605,"end":47.925,"confidence":0.9995117,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":0.055627115070819855},{"word":"thank","start":47.925,"end":48.165,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5115932822227478},{"word":"you","start":48.165,"end":48.665,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39139580726623535}],"paragraphs":{"transcript":"\nHello? Hi. Good afternoon. I'm looking for Elwyn Brown. I see.\n\nAm I Rich Wilson parking? Mhmm. Mhmm. Alwin Brown from IT department. I see.\n\nAlright. That's fine. Maybe I'll just drop an email to him. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.005414595361799002},{"text":"Hi.","start":13.945,"end":14.344999,"sentiment":"neutral","sentiment_score":0.17013612389564514},{"text":"Good afternoon.","start":14.344999,"end":15.1449995,"sentiment":"neutral","sentiment_score":0.26565223187208176},{"text":"I'm looking for Elwyn Brown.","start":15.1449995,"end":17.085,"sentiment":"neutral","sentiment_score":0.04925547689199448},{"text":"I see.","start":22.744999,"end":23.384998,"sentiment":"neutral","sentiment_score":-0.019170191138982773}],"sentiment":"neutral","sentiment_score":0.08316292592578313,"num_words":11,"start":2.8799999,"end":23.384998},{"sentences":[{"text":"Am I Rich Wilson parking?","start":23.384998,"end":25.005,"sentiment":"neutral","sentiment_score":-0.015507818385958671},{"text":"Mhmm.","start":28.35,"end":28.85,"sentiment":"neutral","sentiment_score":-0.07489953935146332},{"text":"Mhmm.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":-0.013570362702012062},{"text":"Alwin Brown from IT department.","start":36.27,"end":38.29,"sentiment":"neutral","sentiment_score":-0.014429075084626675},{"text":"I see.","start":44.325,"end":44.965,"sentiment":"neutral","sentiment_score":-0.1337817721068859}],"sentiment":"neutral","sentiment_score":-0.03612270811572671,"num_words":14,"start":23.384998,"end":44.965},{"sentences":[{"text":"Alright.","start":44.965,"end":45.285,"sentiment":"neutral","sentiment_score":0.03221160173416138},{"text":"That's fine.","start":45.285,"end":45.765,"sentiment":"neutral","sentiment_score":0.12982739880681038},{"text":"Maybe I'll just drop an email to him.","start":45.765,"end":47.925,"sentiment":"neutral","sentiment_score":0.06381259905174375},{"text":"Thank you.","start":47.925,"end":48.665,"sentiment":"positive","sentiment_score":0.4514945447444916}],"sentiment":"neutral","sentiment_score":0.13118125240390116,"num_words":13,"start":44.965,"end":48.665}]}}]},{"alternatives":[{"transcript":"Hello. Wilson Group. There's nobody by that name in this office. Yes. But this is just the general reception, but I don't see anyone by that name here. No. It might not be in our Perth office. I'm not sure. Yeah. No problem. Take care. Bye bye.","confidence":0.99902344,"words":[{"word":"hello","start":11.679999,"end":12.16,"confidence":0.89941406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.013104315847158432},{"word":"wilson","start":12.16,"end":12.559999,"confidence":0.97802734,"punctuated_word":"Wilson","sentiment":"neutral","sentiment_score":0.01500681322067976},{"word":"group","start":12.559999,"end":13.059999,"confidence":0.77685547,"punctuated_word":"Group.","sentiment":"neutral","sentiment_score":0.02087409794330597},{"word":"there's","start":19.245,"end":19.485,"confidence":0.9667969,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.1963270604610443},{"word":"nobody","start":19.485,"end":19.965,"confidence":0.99121094,"punctuated_word":"nobody","sentiment":"neutral","sentiment_score":-0.15220414102077484},{"word":"by","start":19.965,"end":20.205,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.10404694080352785},{"word":"that","start":20.205,"end":20.445,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16053995490074158},{"word":"name","start":20.445,"end":20.685001,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2310325652360916},{"word":"in","start":20.685001,"end":20.845001,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1921548694372177},{"word":"this","start":20.845001,"end":21.165,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10061441361904144},{"word":"office","start":21.165,"end":21.665,"confidence":0.9394531,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.12371987849473952},{"word":"yes","start":27.085,"end":27.404999,"confidence":0.93603516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.027553044259548187},{"word":"but","start":27.404999,"end":27.645,"confidence":0.97265625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05645420774817467},{"word":"this","start":27.645,"end":27.885,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1004316508769989},{"word":"is","start":27.885,"end":28.045,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0797368586063385},{"word":"just","start":28.045,"end":28.41,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06923436373472214},{"word":"the","start":28.81,"end":29.13,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08909843862056732},{"word":"general","start":29.13,"end":29.61,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":-0.08443762362003326},{"word":"reception","start":29.61,"end":30.11,"confidence":0.8898926,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":-0.12374658137559892},{"word":"but","start":31.69,"end":31.93,"confidence":0.83935547,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08425158262252808},{"word":"i","start":31.93,"end":32.17,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.209624782204628},{"word":"don't","start":32.17,"end":32.489998,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1351180374622345},{"word":"see","start":32.489998,"end":32.81,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.13848119974136353},{"word":"anyone","start":32.81,"end":33.31,"confidence":1.0,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.175362229347229},{"word":"by","start":33.53,"end":33.77,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.14686140418052673},{"word":"that","start":33.77,"end":34.09,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1963968425989151},{"word":"name","start":34.09,"end":34.41,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1962876170873642},{"word":"here","start":34.41,"end":34.91,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.15078270435333252},{"word":"no","start":40.41,"end":40.65,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.18323785066604617},{"word":"it","start":40.65,"end":40.809998,"confidence":0.94970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2172180861234665},{"word":"might","start":40.809998,"end":41.129997,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.2139752358198166},{"word":"not","start":41.129997,"end":41.37,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18664507567882535},{"word":"be","start":41.37,"end":41.61,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22045843303203583},{"word":"in","start":41.61,"end":41.77,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2302299439907074},{"word":"our","start":41.77,"end":41.93,"confidence":0.99609375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.21956664323806763},{"word":"perth","start":41.93,"end":42.33,"confidence":0.98535156,"punctuated_word":"Perth","sentiment":"neutral","sentiment_score":-0.17917679250240326},{"word":"office","start":42.33,"end":42.83,"confidence":0.8718262,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.2202109396457672},{"word":"i'm","start":42.89,"end":43.05,"confidence":0.92822266,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1643422544002533},{"word":"not","start":43.05,"end":43.455,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13160881400108335},{"word":"sure","start":48.495003,"end":48.895,"confidence":1.0,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.2014058232307434},{"word":"yeah","start":48.895,"end":49.395,"confidence":0.8894043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19893673062324524},{"word":"no","start":49.455,"end":49.775,"confidence":0.9580078,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.3283340334892273},{"word":"problem","start":49.775,"end":50.275,"confidence":1.0,"punctuated_word":"problem.","sentiment":"positive","sentiment_score":0.35853493213653564},{"word":"take","start":50.335003,"end":50.575,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.3720913827419281},{"word":"care","start":50.575,"end":50.895,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.299755334854126},{"word":"bye","start":50.895,"end":51.055,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.24813437461853027},{"word":"bye","start":51.055,"end":51.555,"confidence":0.99560547,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.13779528439044952}],"paragraphs":{"transcript":"\nHello. Wilson Group. There's nobody by that name in this office. Yes. But this is just the general reception, but I don't see anyone by that name here.\n\nNo. It might not be in our Perth office. I'm not sure. Yeah. No problem.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.013104315847158432},{"text":"Wilson Group.","start":12.16,"end":13.059999,"sentiment":"neutral","sentiment_score":0.017940455581992865},{"text":"There's nobody by that name in this office.","start":19.245,"end":21.665,"sentiment":"neutral","sentiment_score":-0.15757997799664736},{"text":"Yes.","start":27.085,"end":27.404999,"sentiment":"neutral","sentiment_score":-0.027553044259548187},{"text":"But this is just the general reception, but I don't see anyone by that name here.","start":27.404999,"end":34.91,"sentiment":"neutral","sentiment_score":-0.1272691327612847}],"sentiment":"neutral","sentiment_score":-0.11698263447864779,"num_words":28,"start":11.679999,"end":34.91},{"sentences":[{"text":"No.","start":40.41,"end":40.65,"sentiment":"neutral","sentiment_score":-0.18323785066604617},{"text":"It might not be in our Perth office.","start":40.65,"end":42.83,"sentiment":"neutral","sentiment_score":-0.21093514375388622},{"text":"I'm not sure.","start":42.89,"end":48.895,"sentiment":"neutral","sentiment_score":-0.03151508172353109},{"text":"Yeah.","start":48.895,"end":49.395,"sentiment":"neutral","sentiment_score":0.19893673062324524},{"text":"No problem.","start":49.455,"end":50.275,"sentiment":"positive","sentiment_score":0.34343448281288147}],"sentiment":"neutral","sentiment_score":-0.07196390330791473,"num_words":15,"start":40.41,"end":50.275},{"sentences":[{"text":"Take care.","start":50.335003,"end":50.895,"sentiment":"positive","sentiment_score":0.33592335879802704},{"text":"Bye bye.","start":50.895,"end":51.555,"sentiment":"neutral","sentiment_score":0.1929648295044899}],"sentiment":"neutral","sentiment_score":0.26444409415125847,"num_words":4,"start":50.335003,"end":51.555}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hello. Wilson Group.\n\nChannel 0: Hi. Good afternoon. I'm looking for Elwyn Brown.\n\nChannel 1: There's nobody by that name in this office.\n\nChannel 0: I see. Am I Rich Wilson parking?\n\nChannel 1: Yes. But this is just\n\nChannel 0: Mhmm.\n\nChannel 1: the general reception, but I don't see anyone by that name here.\n\nChannel 0: Mhmm. Alwin Brown from IT department.\n\nChannel 1: No. It might not be in our Perth office. I'm not\n\nChannel 0: I see. Alright. That's fine. Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: sure. Yeah. No problem. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.005414595361799002}],"sentiment":"neutral","sentiment_score":0.005414595361799002,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hello.","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.013104315847158432},{"text":"Wilson Group.","start":12.16,"end":13.059999,"sentiment":"neutral","sentiment_score":0.017940455581992865}],"sentiment":"neutral","sentiment_score":0.01632840900371472,"channel":1,"num_words":3,"start":11.679999,"end":13.059999},{"sentences":[{"text":"Hi.","start":13.945,"end":14.344999,"sentiment":"neutral","sentiment_score":0.17013612389564514},{"text":"Good afternoon.","start":14.344999,"end":15.1449995,"sentiment":"neutral","sentiment_score":0.26565223187208176},{"text":"I'm looking for Elwyn Brown.","start":15.1449995,"end":17.085,"sentiment":"neutral","sentiment_score":0.04925547689199448}],"sentiment":"neutral","sentiment_score":0.11846474651247263,"channel":0,"num_words":8,"start":13.945,"end":17.085},{"sentences":[{"text":"There's nobody by that name in this office.","start":19.245,"end":21.665,"sentiment":"neutral","sentiment_score":-0.15757997799664736}],"sentiment":"neutral","sentiment_score":-0.15757997799664736,"channel":1,"num_words":8,"start":19.245,"end":21.665},{"sentences":[{"text":"I see.","start":22.744999,"end":23.384998,"sentiment":"neutral","sentiment_score":-0.019170191138982773},{"text":"Am I Rich Wilson parking?","start":23.384998,"end":25.005,"sentiment":"neutral","sentiment_score":-0.015507818385958671}],"sentiment":"neutral","sentiment_score":-0.016554210601108416,"channel":0,"num_words":7,"start":22.744999,"end":25.005},{"sentences":[{"text":"Yes.","start":27.085,"end":27.404999,"sentiment":"neutral","sentiment_score":-0.027553044259548187},{"text":"But this is just","start":27.404999,"end":28.41,"sentiment":"neutral","sentiment_score":-0.07646427024155855}],"sentiment":"neutral","sentiment_score":-0.06668202504515648,"channel":1,"num_words":5,"start":27.085,"end":28.41},{"sentences":[{"text":"Mhmm.","start":28.35,"end":28.85,"sentiment":"neutral","sentiment_score":-0.07489953935146332}],"sentiment":"neutral","sentiment_score":-0.07489953935146332,"channel":0,"num_words":1,"start":28.35,"end":28.85},{"sentences":[{"text":"the general reception, but I don't see anyone by that name here.","start":28.81,"end":34.91,"sentiment":"neutral","sentiment_score":-0.14420408693452677}],"sentiment":"neutral","sentiment_score":-0.14420408693452677,"channel":1,"num_words":12,"start":28.81,"end":34.91},{"sentences":[{"text":"Mhmm.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":-0.013570362702012062},{"text":"Alwin Brown from IT department.","start":36.27,"end":38.29,"sentiment":"neutral","sentiment_score":-0.014429075084626675}],"sentiment":"neutral","sentiment_score":-0.014285956354190906,"channel":0,"num_words":6,"start":35.71,"end":38.29},{"sentences":[{"text":"No.","start":40.41,"end":40.65,"sentiment":"neutral","sentiment_score":-0.18323785066604617},{"text":"It might not be in our Perth office.","start":40.65,"end":42.83,"sentiment":"neutral","sentiment_score":-0.21093514375388622},{"text":"I'm not","start":42.89,"end":43.455,"sentiment":"neutral","sentiment_score":-0.14797553420066833}],"sentiment":"neutral","sentiment_score":-0.19697000628167932,"channel":1,"num_words":11,"start":40.41,"end":43.455},{"sentences":[{"text":"I see.","start":44.325,"end":44.965,"sentiment":"neutral","sentiment_score":-0.1337817721068859},{"text":"Alright.","start":44.965,"end":45.285,"sentiment":"neutral","sentiment_score":0.03221160173416138},{"text":"That's fine.","start":45.285,"end":45.765,"sentiment":"neutral","sentiment_score":0.12982739880681038},{"text":"Maybe I'll just drop an email to him.","start":45.765,"end":47.925,"sentiment":"neutral","sentiment_score":0.06381259905174375},{"text":"Thank you.","start":47.925,"end":48.665,"sentiment":"positive","sentiment_score":0.4514945447444916}],"sentiment":"neutral","sentiment_score":0.09585284913579623,"channel":0,"num_words":15,"start":44.325,"end":48.665},{"sentences":[{"text":"sure.","start":48.495003,"end":48.895,"sentiment":"neutral","sentiment_score":0.2014058232307434},{"text":"Yeah.","start":48.895,"end":49.395,"sentiment":"neutral","sentiment_score":0.19893673062324524},{"text":"No problem.","start":49.455,"end":50.275,"sentiment":"positive","sentiment_score":0.34343448281288147},{"text":"Take care.","start":50.335003,"end":50.895,"sentiment":"positive","sentiment_score":0.33592335879802704},{"text":"Bye bye.","start":50.895,"end":51.555,"sentiment":"neutral","sentiment_score":0.1929648295044899}],"sentiment":"neutral","sentiment_score":0.2681234870105982,"channel":1,"num_words":8,"start":48.495003,"end":51.555}]},"summary":{"result":"success","short":"A representative from Wilson Group calls Elwyn Brown's office looking for someone named Elwyn Brown. The representative finds out that there is nobody by that name in the office, but they realize it is not in their Perth office. The representative decides to send an email to Brown instead."},"intents":{"segments":[{"text":"Maybe I'll just drop an email to him. Thank you. sure. Yeah.","start_word":67,"end_word":78,"intents":[{"intent":"Request email","confidence_score":0.026794087}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Wilson Group. Hi. Good afternoon. I'm looking for Elwyn Brown. There's nobody by that name in this office. I see. Am I Rich Wilson parking? Yes. But this is just Mhmm. the general reception, but I don't see anyone by that name here. Mhmm. Alwin Brown from IT department. No. It might not be in our Perth office. I'm not I see. Alright. That's fine. Maybe I'll just drop an email to him.","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":-0.04491954296827316},{"text":"Thank you.","start_word":75,"end_word":76,"sentiment":"positive","sentiment_score":0.4314616322517395},{"text":"sure. Yeah.","start_word":77,"end_word":78,"sentiment":"neutral","sentiment_score":0.20017127692699432},{"text":"No problem.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.34846800565719604},{"text":"Take care. Bye bye.","start_word":81,"end_word":84,"sentiment":"neutral","sentiment_score":0.2525971233844757}],"average":{"sentiment":"neutral","sentiment_score":-0.000033808830089138863}}}}