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Thank you so much for calling your account. How may I help you today? I'm good. Thank you for asking.\n\nHow about yourself? Mhmm. Okay. I got it. May I have the number, please?\n\nOh, this is a Indian phone number. Right? Okay. Because, you have reached wrong number, j u. You reached Airtel Australia.\n\nWe are a Internet service provider and a mobile plan services. We don't cater any other phone number aside with Australian number. About your, Indian number that you would like to use here in Australia, you still need to contact your local network, which is Airtel India to get support. Because we are not affiliated. We are separate company.\n\nYeah. You're welcome. Have a good one, and be safe. 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This is Jay. How are you? Yeah. I'm good.\n\nThank you. I'm using a couple of Aetna numbers. Looks like both of the numbers are not in service for some reason. I had done all the payment. One is one of the other number is the postpaid, and the other one is the prepaid.\n\n7397620066. Yeah. That's right. Yeah. Okay.\n\nOkay. Not a problem. I got it. Thank you. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.185330331325531},{"text":"This is Jay.","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.18998534480730692},{"text":"How are you?","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.22733349104722342},{"text":"Yeah.","start":10.4,"end":10.639999,"sentiment":"neutral","sentiment_score":0.2733035683631897},{"text":"I'm good.","start":10.639999,"end":11.04,"sentiment":"positive","sentiment_score":0.39641475677490234}],"sentiment":"neutral","sentiment_score":0.25034199208021163,"num_words":10,"start":4.3199997,"end":11.04},{"sentences":[{"text":"Thank you.","start":11.04,"end":11.7,"sentiment":"positive","sentiment_score":0.5083305388689041},{"text":"I'm using a couple of Aetna numbers.","start":12.495,"end":14.915,"sentiment":"neutral","sentiment_score":0.026752507047993795},{"text":"Looks like both of the numbers are not in service for some reason.","start":15.295,"end":19.315,"sentiment":"neutral","sentiment_score":-0.11862097394007903},{"text":"I had done all the payment.","start":19.935,"end":21.395,"sentiment":"neutral","sentiment_score":-0.06510684577127297},{"text":"One is one of the other number is the postpaid, and the other one is the prepaid.","start":21.695,"end":25.475,"sentiment":"neutral","sentiment_score":-0.04154351265991435}],"sentiment":"neutral","sentiment_score":-0.03188944053318765,"num_words":45,"start":11.04,"end":25.475},{"sentences":[{"text":"7397620066.","start":31.81,"end":40.305,"sentiment":"neutral","sentiment_score":0.0014078263193368912},{"text":"Yeah.","start":43.745,"end":43.985,"sentiment":"neutral","sentiment_score":0.007564815692603588},{"text":"That's right.","start":43.985,"end":44.465,"sentiment":"neutral","sentiment_score":0.022550959140062332},{"text":"Yeah.","start":44.465,"end":44.965,"sentiment":"neutral","sentiment_score":0.010615356266498566},{"text":"Okay.","start":74.375,"end":74.695,"sentiment":"neutral","sentiment_score":0.02997216209769249}],"sentiment":"neutral","sentiment_score":0.015777013109376032,"num_words":6,"start":31.81,"end":74.695},{"sentences":[{"text":"Okay.","start":74.695,"end":75.095,"sentiment":"neutral","sentiment_score":0.04828602075576782},{"text":"Not a problem.","start":75.095,"end":75.735,"sentiment":"neutral","sentiment_score":0.1343744397163391},{"text":"I got it.","start":75.735,"end":76.375,"sentiment":"neutral","sentiment_score":0.2297894408305486},{"text":"Thank you.","start":76.375,"end":77.115005,"sentiment":"positive","sentiment_score":0.45536935329437256},{"text":"You too.","start":80.055,"end":80.455,"sentiment":"neutral","sentiment_score":0.1936843991279602}],"sentiment":"neutral","sentiment_score":0.22171683338555423,"num_words":11,"start":74.695,"end":80.455},{"sentences":[{"text":"Bye.","start":80.455,"end":80.955,"sentiment":"neutral","sentiment_score":0.0871722474694252}],"sentiment":"neutral","sentiment_score":0.0871722474694252,"num_words":1,"start":80.455,"end":80.955}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. This is Jay. How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Yeah. I'm good. Thank you. I'm using a couple of Aetna numbers. Looks like both of\n\nChannel 0: Mhmm.\n\nChannel 1: the numbers are not in service for some reason. I had done all the payment. One is one of the other number is the postpaid, and the other one is the prepaid.\n\nChannel 0: Okay. I got it. May I have the number, please?\n\nChannel 1: 7397620066.\n\nChannel 0: Oh, this is a Indian phone number. Right?\n\nChannel 1: Yeah. That's right. Yeah.\n\nChannel 0: Okay. Because, you have reached wrong number, j u. You reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't cater any other phone number aside with Australian number.\n\nAbout your, Indian number that you would like to use here in Australia, you still need to contact your local network, which is Airtel India to get support. Because we are not affiliated. We are separate company.\n\nChannel 1: Okay. Okay. Not a problem.\n\nChannel 0: Yeah.\n\nChannel 1: I got it. Thank you.\n\nChannel 0: You're welcome. Have a good one, and be safe. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"positive","sentiment_score":0.3532405495643616},{"text":"Thank you so much for calling your account.","start":0.32,"end":2.34,"sentiment":"positive","sentiment_score":0.6482607573270798},{"text":"How may I help you today?","start":2.3999999,"end":3.78,"sentiment":"positive","sentiment_score":0.5388293564319611}],"sentiment":"positive","sentiment_score":0.5848201831181844,"channel":0,"num_words":15,"start":0.16,"end":3.78},{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.185330331325531},{"text":"This is Jay.","start":4.56,"end":5.2,"sentiment":"neutral","sentiment_score":0.18998534480730692},{"text":"How are you?","start":5.2,"end":5.94,"sentiment":"neutral","sentiment_score":0.22733349104722342}],"sentiment":"neutral","sentiment_score":0.20532669126987457,"channel":1,"num_words":7,"start":4.3199997,"end":5.94},{"sentences":[{"text":"I'm good.","start":7.2,"end":7.8399997,"sentiment":"positive","sentiment_score":0.48629841208457947},{"text":"Thank you for asking.","start":7.8399997,"end":8.8,"sentiment":"positive","sentiment_score":0.5801070034503937},{"text":"How about yourself?","start":8.8,"end":9.86,"sentiment":"neutral","sentiment_score":0.283611536026001}],"sentiment":"positive","sentiment_score":0.4604288273387485,"channel":0,"num_words":9,"start":7.2,"end":9.86},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.639999,"sentiment":"neutral","sentiment_score":0.2733035683631897},{"text":"I'm good.","start":10.639999,"end":11.04,"sentiment":"positive","sentiment_score":0.39641475677490234},{"text":"Thank you.","start":11.04,"end":11.7,"sentiment":"positive","sentiment_score":0.5083305388689041},{"text":"I'm using a couple of Aetna numbers.","start":12.495,"end":14.915,"sentiment":"neutral","sentiment_score":0.026752507047993795},{"text":"Looks like both of","start":15.295,"end":16.255001,"sentiment":"neutral","sentiment_score":-0.031372081488370895}],"sentiment":"neutral","sentiment_score":0.13403583643957973,"channel":1,"num_words":16,"start":10.4,"end":16.255001},{"sentences":[{"text":"Mhmm.","start":16.135,"end":16.635,"sentiment":"neutral","sentiment_score":-0.027832508087158203}],"sentiment":"neutral","sentiment_score":-0.027832508087158203,"channel":0,"num_words":1,"start":16.135,"end":16.635},{"sentences":[{"text":"the numbers are not in service for some reason.","start":16.255001,"end":19.315,"sentiment":"neutral","sentiment_score":-0.15739825947417152},{"text":"I had done all the payment.","start":19.935,"end":21.395,"sentiment":"neutral","sentiment_score":-0.06510684577127297},{"text":"One is one of the other number is the postpaid, and the other one is the prepaid.","start":21.695,"end":25.475,"sentiment":"neutral","sentiment_score":-0.04154351265991435}],"sentiment":"neutral","sentiment_score":-0.07854578515980393,"channel":1,"num_words":32,"start":16.255001,"end":25.475},{"sentences":[{"text":"Okay.","start":27.415,"end":27.895,"sentiment":"neutral","sentiment_score":0.018504425883293152},{"text":"I got it.","start":27.895,"end":28.695,"sentiment":"neutral","sentiment_score":0.02118939409653346},{"text":"May I have the number, please?","start":28.695,"end":30.154999,"sentiment":"neutral","sentiment_score":0.01024563517421484}],"sentiment":"neutral","sentiment_score":0.014354641921818257,"channel":0,"num_words":10,"start":27.415,"end":30.154999},{"sentences":[{"text":"7397620066.","start":31.81,"end":40.305,"sentiment":"neutral","sentiment_score":0.0014078263193368912}],"sentiment":"neutral","sentiment_score":0.0014078263193368912,"channel":1,"num_words":1,"start":31.81,"end":40.305},{"sentences":[{"text":"Oh, this is a Indian phone number.","start":41.1,"end":43.260002,"sentiment":"neutral","sentiment_score":-0.010014196658240897},{"text":"Right?","start":43.260002,"end":43.760002,"sentiment":"neutral","sentiment_score":-0.0003123614005744457}],"sentiment":"neutral","sentiment_score":-0.00880146725103259,"channel":0,"num_words":8,"start":41.1,"end":43.760002},{"sentences":[{"text":"Yeah.","start":43.745,"end":43.985,"sentiment":"neutral","sentiment_score":0.007564815692603588},{"text":"That's right.","start":43.985,"end":44.465,"sentiment":"neutral","sentiment_score":0.022550959140062332},{"text":"Yeah.","start":44.465,"end":44.965,"sentiment":"neutral","sentiment_score":0.010615356266498566}],"sentiment":"neutral","sentiment_score":0.015820522559806705,"channel":1,"num_words":4,"start":43.745,"end":44.965},{"sentences":[{"text":"Okay.","start":45.315,"end":45.815,"sentiment":"neutral","sentiment_score":-0.003812002018094063},{"text":"Because, you have reached wrong number, j u.","start":45.875,"end":48.595,"sentiment":"neutral","sentiment_score":-0.06518294336274266},{"text":"You reached Airtel Australia.","start":48.595,"end":50.375,"sentiment":"neutral","sentiment_score":-0.04542031977325678},{"text":"We are a Internet service provider and a mobile plan services.","start":50.995,"end":54.855,"sentiment":"neutral","sentiment_score":-0.028815573250705547},{"text":"We don't cater any other phone number aside with Australian number.","start":55.395,"end":59.879997,"sentiment":"neutral","sentiment_score":-0.07999911904335022}],"sentiment":"neutral","sentiment_score":-0.05439766980707646,"channel":0,"num_words":35,"start":45.315,"end":59.879997},{"sentences":[{"text":"About your, Indian number that you would like to use here in Australia, you still need to contact your local network, which is Airtel India to get support.","start":59.94,"end":69.88,"sentiment":"neutral","sentiment_score":-0.045656240212598016},{"text":"Because we are not affiliated.","start":70.24294,"end":72.26294,"sentiment":"neutral","sentiment_score":-0.06289170831441879},{"text":"We are separate company.","start":72.32294,"end":73.70294,"sentiment":"neutral","sentiment_score":-0.06221507675945759}],"sentiment":"neutral","sentiment_score":-0.049775502015207265,"channel":0,"num_words":37,"start":59.94,"end":73.70294},{"sentences":[{"text":"Okay.","start":74.375,"end":74.695,"sentiment":"neutral","sentiment_score":0.02997216209769249},{"text":"Okay.","start":74.695,"end":75.095,"sentiment":"neutral","sentiment_score":0.04828602075576782},{"text":"Not a problem.","start":75.095,"end":75.735,"sentiment":"neutral","sentiment_score":0.1343744397163391}],"sentiment":"neutral","sentiment_score":0.09627630040049553,"channel":1,"num_words":5,"start":74.375,"end":75.735},{"sentences":[{"text":"Yeah.","start":75.68294,"end":76.18294,"sentiment":"neutral","sentiment_score":0.18228235840797424}],"sentiment":"neutral","sentiment_score":0.18228235840797424,"channel":0,"num_words":1,"start":75.68294,"end":76.18294},{"sentences":[{"text":"I got it.","start":75.735,"end":76.375,"sentiment":"neutral","sentiment_score":0.2297894408305486},{"text":"Thank you.","start":76.375,"end":77.115005,"sentiment":"positive","sentiment_score":0.45536935329437256}],"sentiment":"neutral","sentiment_score":0.3200214058160782,"channel":1,"num_words":5,"start":75.735,"end":77.115005},{"sentences":[{"text":"You're welcome.","start":77.282936,"end":78.08294,"sentiment":"positive","sentiment_score":0.4981122314929962},{"text":"Have a good one, and be safe.","start":78.08294,"end":79.76294,"sentiment":"positive","sentiment_score":0.536097105060305},{"text":"Bye bye.","start":79.76294,"end":80.42294,"sentiment":"neutral","sentiment_score":0.22808662801980975}],"sentiment":"positive","sentiment_score":0.47318885949524964,"channel":0,"num_words":11,"start":77.282936,"end":80.42294},{"sentences":[{"text":"You too.","start":80.055,"end":80.455,"sentiment":"neutral","sentiment_score":0.1936843991279602},{"text":"Bye.","start":80.455,"end":80.955,"sentiment":"neutral","sentiment_score":0.0871722474694252}],"sentiment":"neutral","sentiment_score":0.1581803485751152,"channel":1,"num_words":3,"start":80.055,"end":80.955}]},"summary":{"result":"success","short":"The customer called about their Aetna numbers not working and the agent informed them that they need to contact their local network, Airtel India, to get support. The agent also informed the customer that they are not affiliated with any other phone number except for Australian ones. The call ended with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Hi. This is Jay.","start_word":1,"end_word":18,"intents":[{"intent":"Request assistance","confidence_score":0.012670706}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5743942856788635},{"text":"Hi. This is Jay. How are you?","start_word":15,"end_word":21,"sentiment":"neutral","sentiment_score":0.20678472518920896},{"text":"I'm good. Thank you for asking.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.5318590402603149},{"text":"How about yourself? Yeah.","start_word":28,"end_word":31,"sentiment":"neutral","sentiment_score":0.29266470670700073},{"text":"I'm good. Thank you.","start_word":32,"end_word":35,"sentiment":"positive","sentiment_score":0.4284604489803314},{"text":"I'm using a couple of Aetna numbers. Looks like both of Mhmm. the numbers are not in service for some reason. I had done all the payment. One is one of the other number is the postpaid, and the other one is the prepaid. Okay. I got it. May I have the number, please? 7397620066. Oh, this is a Indian phone number. Right? Yeah. That's right. Yeah. Okay. Because, you have reached wrong number, j u. You reached Airtel Australia. We are a Internet service provider and a mobile plan services. We don't cater any other phone number aside with Australian number. About your, Indian number that you would like to use here in Australia, you still need to contact your local network, which is Airtel India to get support. Because we are not affiliated. We are separate company. Okay. Okay. Not a problem. Yeah. I got it.","start_word":36,"end_word":183,"sentiment":"neutral","sentiment_score":-0.02362952381372452},{"text":"Thank you. You're welcome. Have a good one, and be safe.","start_word":184,"end_word":194,"sentiment":"positive","sentiment_score":0.5035786628723145},{"text":"Bye bye. You too. Bye.","start_word":195,"end_word":199,"sentiment":"neutral","sentiment_score":0.18652881681919095}],"average":{"sentiment":"neutral","sentiment_score":0.0994507319306674}}}}