{"metadata":{"transaction_key":"deprecated","request_id":"019eb4ef-3eaf-78f1-8c8c-0c5f0e081af2","sha256":"b05faee0fbb26ef5e1aa00a3de6eaa13e4ec0d6ff608556688f153f8963187b0","created":"2026-06-11T04:27:19.959Z","duration":18.719938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":76},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, mate. Tim here from again. How are you going? Yeah. Yeah. I can do. No stress.","confidence":0.93359375,"words":[{"word":"hey","start":3.6799998,"end":3.84,"confidence":0.9428711,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.20941191911697388},{"word":"mate","start":3.84,"end":4.3199997,"confidence":0.98706055,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.20932124555110931},{"word":"tim","start":4.3199997,"end":4.64,"confidence":0.9116211,"punctuated_word":"Tim","sentiment":"neutral","sentiment_score":0.2651493549346924},{"word":"here","start":4.64,"end":4.88,"confidence":0.99609375,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.21085293591022491},{"word":"from","start":4.88,"end":5.12,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.24247178435325625},{"word":"again","start":5.12,"end":5.62,"confidence":0.64782715,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.26694944500923157},{"word":"how","start":6.0,"end":6.16,"confidence":0.9951172,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3886135220527649},{"word":"are","start":6.16,"end":6.24,"confidence":0.7163086,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.33670368790626526},{"word":"you","start":6.24,"end":6.3199997,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29051369428634644},{"word":"going","start":6.3199997,"end":6.8199997,"confidence":0.93359375,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.2779105603694916},{"word":"yeah","start":13.44,"end":13.679999,"confidence":0.86450195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1399039626121521},{"word":"yeah","start":13.679999,"end":13.759999,"confidence":0.8156738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22440028190612793},{"word":"i","start":13.759999,"end":13.92,"confidence":0.33203125,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3366830050945282},{"word":"can","start":13.92,"end":14.08,"confidence":0.99316406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3147314786911011},{"word":"do","start":14.08,"end":14.32,"confidence":0.85913086,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.32479435205459595},{"word":"no","start":14.32,"end":14.559999,"confidence":0.7163086,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.3512839674949646},{"word":"stress","start":14.559999,"end":14.924937,"confidence":0.9980469,"punctuated_word":"stress.","sentiment":"positive","sentiment_score":0.4560595750808716}],"paragraphs":{"transcript":"\nHey, mate. Tim here from again. How are you going? Yeah. Yeah.\n\nI can do. No stress.","paragraphs":[{"sentences":[{"text":"Hey, mate.","start":3.6799998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.2093665823340416},{"text":"Tim here from again.","start":4.3199997,"end":5.62,"sentiment":"neutral","sentiment_score":0.24635588005185127},{"text":"How are you going?","start":6.0,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.32343536615371704},{"text":"Yeah.","start":13.44,"end":13.679999,"sentiment":"neutral","sentiment_score":0.1399039626121521},{"text":"Yeah.","start":13.679999,"end":13.759999,"sentiment":"neutral","sentiment_score":0.22440028190612793}],"sentiment":"neutral","sentiment_score":0.25518353283405304,"num_words":12,"start":3.6799998,"end":13.759999},{"sentences":[{"text":"I can do.","start":13.759999,"end":14.32,"sentiment":"neutral","sentiment_score":0.3254029452800751},{"text":"No stress.","start":14.32,"end":14.924937,"sentiment":"positive","sentiment_score":0.4036717712879181}],"sentiment":"positive","sentiment_score":0.3567104756832123,"num_words":5,"start":13.759999,"end":14.924937}]}}]},{"alternatives":[{"transcript":"Northwell Neurotech? Yeah. Good, Tim. I'm I'm just on in a meeting at the moment, mate. Can you call me back in about twenty minutes? Thanks, mate. Yeah. Bye.","confidence":0.99316406,"words":[{"word":"northwell","start":0.88,"end":1.28,"confidence":0.54193115,"punctuated_word":"Northwell","sentiment":"neutral","sentiment_score":0.011853184551000597},{"word":"neurotech","start":1.28,"end":1.78,"confidence":0.6427409,"punctuated_word":"Neurotech?","sentiment":"neutral","sentiment_score":0.013295525684952736},{"word":"yeah","start":7.04,"end":7.2799997,"confidence":0.97387695,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.34790292382240295},{"word":"good","start":7.2799997,"end":7.52,"confidence":0.92041016,"punctuated_word":"Good,","sentiment":"positive","sentiment_score":0.6971619129180908},{"word":"tim","start":7.52,"end":7.9199996,"confidence":0.9951172,"punctuated_word":"Tim.","sentiment":"positive","sentiment_score":0.5416616201400757},{"word":"i'm","start":7.9199996,"end":8.24,"confidence":0.94091797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2590320110321045},{"word":"i'm","start":8.24,"end":8.48,"confidence":0.9020996,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1432197540998459},{"word":"just","start":8.48,"end":8.8,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1497851461172104},{"word":"on","start":8.8,"end":8.96,"confidence":0.9863281,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10784022510051729},{"word":"in","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12812745571136477},{"word":"a","start":9.2,"end":9.28,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17655181884765625},{"word":"meeting","start":9.28,"end":9.5199995,"confidence":0.99316406,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.15509121119976044},{"word":"at","start":9.5199995,"end":9.679999,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.09144262969493866},{"word":"the","start":9.679999,"end":9.76,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14480718970298767},{"word":"moment","start":9.76,"end":10.08,"confidence":0.9633789,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.20705273747444153},{"word":"mate","start":10.08,"end":10.24,"confidence":0.9848633,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.24947336316108704},{"word":"can","start":10.24,"end":10.4,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.049062330275774},{"word":"you","start":10.4,"end":10.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06419749557971954},{"word":"call","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05210515484213829},{"word":"me","start":10.719999,"end":10.8,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0616455152630806},{"word":"back","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0642661601305008},{"word":"in","start":10.96,"end":11.12,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04398258775472641},{"word":"about","start":11.12,"end":11.44,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04943283647298813},{"word":"twenty","start":11.44,"end":11.759999,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.08434154093265533},{"word":"minutes","start":11.759999,"end":12.259999,"confidence":0.9995117,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":0.07107502222061157},{"word":"thanks","start":14.734938,"end":15.134937,"confidence":0.8901367,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7809441089630127},{"word":"mate","start":15.134937,"end":15.454937,"confidence":0.8532715,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.6227376461029053},{"word":"yeah","start":15.454937,"end":15.694937,"confidence":0.5942383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.279572069644928},{"word":"bye","start":15.694937,"end":16.194937,"confidence":0.9902344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16940274834632874}],"paragraphs":{"transcript":"\nNorthwell Neurotech? Yeah. Good, Tim. I'm I'm just on in a meeting at the moment, mate. Can you call me back in about twenty minutes?\n\nThanks, mate. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Northwell Neurotech?","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.012574355117976665},{"text":"Yeah.","start":7.04,"end":7.2799997,"sentiment":"positive","sentiment_score":0.34790292382240295},{"text":"Good, Tim.","start":7.2799997,"end":7.9199996,"sentiment":"positive","sentiment_score":0.6194117665290833},{"text":"I'm I'm just on in a meeting at the moment, mate.","start":7.9199996,"end":10.24,"sentiment":"neutral","sentiment_score":0.16476577655835586},{"text":"Can you call me back in about twenty minutes?","start":10.24,"end":12.259999,"sentiment":"neutral","sentiment_score":0.06001207149691052}],"sentiment":"neutral","sentiment_score":0.15857629410922527,"num_words":25,"start":0.88,"end":12.259999},{"sentences":[{"text":"Thanks, mate.","start":14.734938,"end":15.454937,"sentiment":"positive","sentiment_score":0.701840877532959},{"text":"Yeah.","start":15.454937,"end":15.694937,"sentiment":"neutral","sentiment_score":0.279572069644928},{"text":"Bye.","start":15.694937,"end":16.194937,"sentiment":"neutral","sentiment_score":0.16940274834632874}],"sentiment":"positive","sentiment_score":0.46316414326429367,"num_words":4,"start":14.734938,"end":16.194937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Northwell Neurotech?\n\nChannel 0: Hey, mate. Tim here from again. How are you going?\n\nChannel 1: Yeah. Good, Tim. I'm I'm just on in a meeting at the moment, mate. Can you call me back in about twenty minutes?\n\nChannel 0: Yeah. Yeah. I can do. No stress.\n\nChannel 1: Thanks, mate. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Northwell Neurotech?","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.012574355117976665}],"sentiment":"neutral","sentiment_score":0.012574355117976665,"channel":1,"num_words":2,"start":0.88,"end":1.78},{"sentences":[{"text":"Hey, mate.","start":3.6799998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.2093665823340416},{"text":"Tim here from again.","start":4.3199997,"end":5.62,"sentiment":"neutral","sentiment_score":0.24635588005185127},{"text":"How are you going?","start":6.0,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.32343536615371704}],"sentiment":"neutral","sentiment_score":0.26978981494903564,"channel":0,"num_words":10,"start":3.6799998,"end":6.8199997},{"sentences":[{"text":"Yeah.","start":7.04,"end":7.2799997,"sentiment":"positive","sentiment_score":0.34790292382240295},{"text":"Good, Tim.","start":7.2799997,"end":7.9199996,"sentiment":"positive","sentiment_score":0.6194117665290833},{"text":"I'm I'm just on in a meeting at the moment, mate.","start":7.9199996,"end":10.24,"sentiment":"neutral","sentiment_score":0.16476577655835586},{"text":"Can you call me back in about twenty minutes?","start":10.24,"end":12.259999,"sentiment":"neutral","sentiment_score":0.06001207149691052}],"sentiment":"neutral","sentiment_score":0.17127211489107297,"channel":1,"num_words":23,"start":7.04,"end":12.259999},{"sentences":[{"text":"Yeah.","start":13.44,"end":13.679999,"sentiment":"neutral","sentiment_score":0.1399039626121521},{"text":"Yeah.","start":13.679999,"end":13.759999,"sentiment":"neutral","sentiment_score":0.22440028190612793},{"text":"I can do.","start":13.759999,"end":14.32,"sentiment":"neutral","sentiment_score":0.3254029452800751},{"text":"No stress.","start":14.32,"end":14.924937,"sentiment":"positive","sentiment_score":0.4036717712879181}],"sentiment":"neutral","sentiment_score":0.3068366604191916,"channel":0,"num_words":7,"start":13.44,"end":14.924937},{"sentences":[{"text":"Thanks, mate.","start":14.734938,"end":15.454937,"sentiment":"positive","sentiment_score":0.701840877532959},{"text":"Yeah.","start":15.454937,"end":15.694937,"sentiment":"neutral","sentiment_score":0.279572069644928},{"text":"Bye.","start":15.694937,"end":16.194937,"sentiment":"neutral","sentiment_score":0.16940274834632874}],"sentiment":"positive","sentiment_score":0.46316414326429367,"channel":1,"num_words":4,"start":14.734938,"end":16.194937}]},"summary":{"result":"success","short":"Northwell Neurotech? Hey, mate. Tim here from again. How are you going? Yeah. Good, Tim. I'm I'm just on in a meeting at the moment, mate. Can you call me back in about twenty minutes? Yeah. Yeah. I can do. No stress. Thanks, mate. Yeah. Bye."},"intents":{"segments":[{"text":"Can you call me back in about twenty minutes? Yeah. Yeah.","start_word":26,"end_word":36,"intents":[{"intent":"Schedule call back","confidence_score":0.15874627}]}]},"sentiments":{"segments":[{"text":"Northwell Neurotech? Hey, mate. Tim here from again. How are you going?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.19672028720378876},{"text":"Yeah. Good, Tim.","start_word":12,"end_word":14,"sentiment":"positive","sentiment_score":0.5289088487625122},{"text":"I'm I'm just on in a meeting at the moment, mate. Can you call me back in about twenty minutes? Yeah. Yeah. I can do.","start_word":15,"end_word":39,"sentiment":"neutral","sentiment_score":0.1659533530473709},{"text":"No stress. Thanks, mate.","start_word":40,"end_word":43,"sentiment":"positive","sentiment_score":0.5866880416870117},{"text":"Yeah. Bye.","start_word":44,"end_word":45,"sentiment":"neutral","sentiment_score":0.2471528053283691}],"average":{"sentiment":"neutral","sentiment_score":0.25233421827617447}}}}