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Good morning. This is Marie from Ertle tech support. How can I assist you? Okay.\n\nDid you report the frequent drop out of your Internet before? Okay. Sure. You understand it, and sorry for this one. May I know the effective date of for the disconnection?\n\nSeptember September '10. Okay. Is it okay if I put you on hold? Let me just check your account and check-in with the accounts department regarding this. Okay.\n\nHang on. Hello, Junior Rosa? Yes. Thank you for waiting. So I already coordinated the cancellation details through our back end team.\n\nSo, yeah, I we're going to cancel the account on September 10 once the outstanding bill is also settled. Mhmm. Okay. Thank you. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.1451413929462433},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4266166687011719},{"text":"This is Marie from Ertle tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.32500235523496357},{"text":"How can I assist you?","start":6.0,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.2861633196473122},{"text":"Okay.","start":36.35,"end":36.85,"sentiment":"neutral","sentiment_score":-0.06671585142612457}],"sentiment":"neutral","sentiment_score":0.2898432477377355,"num_words":16,"start":1.4399999,"end":36.85},{"sentences":[{"text":"Did you report the frequent drop out of your Internet before?","start":37.71,"end":43.804996,"sentiment":"neutral","sentiment_score":-0.17950543625788254},{"text":"Okay.","start":74.505,"end":74.985,"sentiment":"neutral","sentiment_score":-0.06331510096788406},{"text":"Sure.","start":74.985,"end":75.485,"sentiment":"neutral","sentiment_score":0.03348210081458092},{"text":"You understand it, and sorry for this one.","start":76.425,"end":79.645,"sentiment":"neutral","sentiment_score":-0.24591772630810738},{"text":"May I know the effective date of for the disconnection?","start":80.585,"end":83.36,"sentiment":"neutral","sentiment_score":-0.05944518558681011}],"sentiment":"neutral","sentiment_score":-0.1472963375910636,"num_words":31,"start":37.71,"end":83.36},{"sentences":[{"text":"September September '10.","start":92.7,"end":95.2,"sentiment":"neutral","sentiment_score":-0.0013809154431025188},{"text":"Okay.","start":96.53999,"end":97.005,"sentiment":"neutral","sentiment_score":0.0091580580919981},{"text":"Is it okay if I put you on hold?","start":98.125,"end":99.805,"sentiment":"neutral","sentiment_score":-0.053401126629776426},{"text":"Let me just check your account and check-in with the accounts department regarding this.","start":99.805,"end":104.145,"sentiment":"neutral","sentiment_score":-0.03861701421971832},{"text":"Okay.","start":115.16,"end":115.66,"sentiment":"neutral","sentiment_score":-0.016943473368883133}],"sentiment":"neutral","sentiment_score":-0.036899160726794174,"num_words":28,"start":92.7,"end":115.66},{"sentences":[{"text":"Hang on.","start":115.8,"end":116.54,"sentiment":"neutral","sentiment_score":-0.0670383907854557},{"text":"Hello, Junior Rosa?","start":402.91998,"end":404.38,"sentiment":"neutral","sentiment_score":0.02597183920443058},{"text":"Yes.","start":406.19998,"end":406.52,"sentiment":"neutral","sentiment_score":0.24638380110263824},{"text":"Thank you for waiting.","start":406.52,"end":407.66,"sentiment":"positive","sentiment_score":0.43871431797742844},{"text":"So I already coordinated the cancellation details through our back end team.","start":408.68,"end":413.955,"sentiment":"neutral","sentiment_score":0.1757057085633278}],"sentiment":"neutral","sentiment_score":0.18425219599157572,"num_words":22,"start":115.8,"end":413.955},{"sentences":[{"text":"So, yeah, I we're going to cancel the account on September 10 once the outstanding bill is also settled.","start":414.335,"end":424.30286,"sentiment":"neutral","sentiment_score":-0.06103677596700819},{"text":"Mhmm.","start":426.60287,"end":427.10287,"sentiment":"neutral","sentiment_score":-0.004673466086387634},{"text":"Okay.","start":427.64285,"end":428.14285,"sentiment":"neutral","sentiment_score":-0.001086479751393199},{"text":"Thank you.","start":428.20288,"end":428.76288,"sentiment":"positive","sentiment_score":0.8186133503913879},{"text":"Bye.","start":428.76288,"end":429.24286,"sentiment":"positive","sentiment_score":0.5791239738464355}],"sentiment":"neutral","sentiment_score":0.043787166059094794,"num_words":24,"start":414.335,"end":429.24286},{"sentences":[{"text":"Have a great day.","start":429.24286,"end":430.30286,"sentiment":"positive","sentiment_score":0.562520133331418}],"sentiment":"positive","sentiment_score":0.562520133331418,"num_words":4,"start":429.24286,"end":430.30286}]}}]},{"alternatives":[{"transcript":"Uh-huh. Hi, Maureen. I'm calling to discuss about the Internet connection. I know I got a email that it's saying it's down, but recently, it's down all the time. So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect. I've I've discussed it multiple times, and I've come to realize that, like, nothing's been fixed. I've spoken multiple times about how it only connects to the TV. But then when I go in the room, it doesn't work. That that's been happening since I got it, but I was like, okay with it. Not really, but I was just working with it. But now, like, no. I'm over it, to be honest. I just wanna disconnect it and try someone else. The bill is due the tenth. So on the tenth of this month, I wanted to send it yet. There's only one bill that's $79.95. That's due on the tenth. So as soon as I pay that, that's it. But you can go check. Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi? It's trying to check if I'm owing their money. It's trying to check if I owe them any money besides the next bill, the one I just sent today. Right. Yeah. Alright. Okay. 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Hi, Maureen. I'm calling to discuss about the Internet connection. I know I got a email that it's saying it's down, but recently, it's down all the time. So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect.\n\nI've I've discussed it multiple times, and I've come to realize that, like, nothing's been fixed. I've spoken multiple times about how it only connects to the TV. But then when I go in the room, it doesn't work. That that's been happening since I got it, but I was like, okay with it. Not really, but I was just working with it.\n\nBut now, like, no. I'm over it, to be honest. I just wanna disconnect it and try someone else. The bill is due the tenth. So on the tenth of this month, I wanted to send it yet.\n\nThere's only one bill that's $79.95. That's due on the tenth. So as soon as I pay that, that's it. But you can go check. Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi?\n\nIt's trying to check if I'm owing their money. It's trying to check if I owe them any money besides the next bill, the one I just sent today. Right. Yeah. Alright.\n\nOkay. Alright.","paragraphs":[{"sentences":[{"text":"Uh-huh.","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.20665879547595975},{"text":"Hi, Maureen.","start":7.7599998,"end":8.5,"sentiment":"neutral","sentiment_score":0.036814600229263306},{"text":"I'm calling to discuss about the Internet connection.","start":9.44,"end":15.139999,"sentiment":"neutral","sentiment_score":0.02180454134941101},{"text":"I know I got a email that it's saying it's down, but recently, it's down all the time.","start":16.775,"end":24.375,"sentiment":"neutral","sentiment_score":-0.20426450628373358},{"text":"So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect.","start":24.375,"end":33.89,"sentiment":"neutral","sentiment_score":-0.15043985267931764}],"sentiment":"neutral","sentiment_score":-0.12807281461416506,"num_words":51,"start":6.72,"end":33.89},{"sentences":[{"text":"I've I've discussed it multiple times, and I've come to realize that, like, nothing's been fixed.","start":42.03,"end":50.135002,"sentiment":"negative","sentiment_score":-0.3381291318219155},{"text":"I've spoken multiple times about how it only connects to the TV.","start":50.135002,"end":55.755,"sentiment":"neutral","sentiment_score":-0.24847782030701637},{"text":"But then when I go in the room, it doesn't work.","start":55.975002,"end":58.135002,"sentiment":"negative","sentiment_score":-0.38026180321520026},{"text":"That that's been happening since I got it, but I was like, okay with it.","start":58.135002,"end":62.95,"sentiment":"negative","sentiment_score":-0.36351417899131777},{"text":"Not really, but I was just working with it.","start":63.09,"end":66.29,"sentiment":"negative","sentiment_score":-0.3883308569590251}],"sentiment":"negative","sentiment_score":-0.34162492358258795,"num_words":63,"start":42.03,"end":66.29},{"sentences":[{"text":"But now, like, no.","start":66.29,"end":67.97,"sentiment":"negative","sentiment_score":-0.4872203469276428},{"text":"I'm over it, to be honest.","start":67.97,"end":69.43,"sentiment":"negative","sentiment_score":-0.5756892611583074},{"text":"I just wanna disconnect it and try someone else.","start":69.57,"end":72.555,"sentiment":"negative","sentiment_score":-0.4663602610429128},{"text":"The bill is due the tenth.","start":86.05,"end":87.73,"sentiment":"neutral","sentiment_score":-0.0783159458078444},{"text":"So on the tenth of this month, I wanted to send it yet.","start":87.73,"end":94.630005,"sentiment":"neutral","sentiment_score":-0.003611006415807284}],"sentiment":"neutral","sentiment_score":-0.266239422692084,"num_words":38,"start":66.29,"end":94.630005},{"sentences":[{"text":"There's only one bill that's $79.95.","start":104.675,"end":107.735,"sentiment":"neutral","sentiment_score":-0.09066884840528171},{"text":"That's due on the tenth.","start":107.875,"end":109.155,"sentiment":"neutral","sentiment_score":-0.02062772065401077},{"text":"So as soon as I pay that, that's it.","start":109.155,"end":112.28,"sentiment":"neutral","sentiment_score":-0.032358658189574875},{"text":"But you can go check.","start":112.58,"end":113.8,"sentiment":"neutral","sentiment_score":-0.019543854147195817},{"text":"Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi?","start":296.31,"end":303.875,"sentiment":"neutral","sentiment_score":-0.2817015356638215}],"sentiment":"neutral","sentiment_score":-0.15390495048399935,"num_words":47,"start":104.675,"end":303.875},{"sentences":[{"text":"It's trying to check if I'm owing their money.","start":310.35,"end":312.77,"sentiment":"negative","sentiment_score":-0.3554607066843245},{"text":"It's trying to check if I owe them any money besides the next bill, the one I just sent today.","start":314.59,"end":321.00998,"sentiment":"neutral","sentiment_score":-0.2977526903152466},{"text":"Right.","start":321.71,"end":322.21,"sentiment":"neutral","sentiment_score":-0.014756068587303162},{"text":"Yeah.","start":405.445,"end":405.685,"sentiment":"neutral","sentiment_score":0.08190514892339706},{"text":"Alright.","start":405.685,"end":406.185,"sentiment":"neutral","sentiment_score":0.18697689473629}],"sentiment":"neutral","sentiment_score":-0.2781273184809834,"num_words":32,"start":310.35,"end":406.185},{"sentences":[{"text":"Okay.","start":416.405,"end":416.905,"sentiment":"neutral","sentiment_score":-0.0008303895592689514},{"text":"Alright.","start":425.56,"end":426.06,"sentiment":"neutral","sentiment_score":0.021424949169158936}],"sentiment":"neutral","sentiment_score":0.010297279804944992,"num_words":2,"start":416.405,"end":426.06}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Ertle tech support. How can I assist\n\nChannel 1: Uh-huh.\n\nChannel 0: you?\n\nChannel 1: Hi, Maureen. I'm calling to discuss about the Internet connection. I know I got a email that it's saying it's down, but recently, it's down all the time. So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect.\n\nChannel 0: Okay. Did you report the frequent drop out of your Internet\n\nChannel 1: I've I've discussed\n\nChannel 0: before?\n\nChannel 1: it multiple times, and I've come to realize that, like, nothing's been fixed. I've spoken multiple times about how it only connects to the TV. But then when I go in the room, it doesn't work. That that's been happening since I got it, but I was like, okay with it. Not really, but I was just working with it.\n\nBut now, like, no. I'm over it, to be honest. I just wanna disconnect it and try someone else.\n\nChannel 0: Okay. Sure. You understand it, and sorry for this one. May I know the effective date of for the disconnection?\n\nChannel 1: The bill is due the tenth. So on the tenth of this month,\n\nChannel 0: September\n\nChannel 1: I wanted to send it\n\nChannel 0: September\n\nChannel 1: yet.\n\nChannel 0: '10. Okay. Is it okay if I put you on hold? Let me just check your account and check-in with the accounts department regarding this.\n\nChannel 1: There's only one bill that's $79.95. That's due on the tenth. So as soon as I pay that, that's it. But you can go check.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi? It's trying to check if I'm owing their money. It's trying to check if I owe them any money besides the next bill, the one I just sent today. Right.\n\nChannel 0: Hello, Junior Rosa?\n\nChannel 1: Yeah. Alright.\n\nChannel 0: Yes. Thank you for waiting. So I already coordinated the cancellation details through our back end team. So, yeah, I\n\nChannel 1: Okay.\n\nChannel 0: we're going to cancel the account on September 10 once the outstanding bill is also settled.\n\nChannel 1: Alright.\n\nChannel 0: Mhmm. Okay. Thank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.1451413929462433},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4266166687011719},{"text":"This is Marie from Ertle tech support.","start":2.6399999,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.32500235523496357},{"text":"How can I 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email that it's saying it's down, but recently, it's down all the time.","start":16.775,"end":24.375,"sentiment":"neutral","sentiment_score":-0.20426450628373358},{"text":"So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect.","start":24.375,"end":33.89,"sentiment":"neutral","sentiment_score":-0.15043985267931764}],"sentiment":"neutral","sentiment_score":-0.13476744681596756,"channel":1,"num_words":50,"start":7.7599998,"end":33.89},{"sentences":[{"text":"Okay.","start":36.35,"end":36.85,"sentiment":"neutral","sentiment_score":-0.06671585142612457},{"text":"Did you report the frequent drop out of your Internet","start":37.71,"end":42.285,"sentiment":"neutral","sentiment_score":-0.1864658884704113}],"sentiment":"neutral","sentiment_score":-0.17557952146638522,"channel":0,"num_words":11,"start":36.35,"end":42.285},{"sentences":[{"text":"I've I've 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that's been happening since I got it, but I was like, okay with it.","start":58.135002,"end":62.95,"sentiment":"negative","sentiment_score":-0.36351417899131777},{"text":"Not really, but I was just working with it.","start":63.09,"end":66.29,"sentiment":"negative","sentiment_score":-0.3883308569590251}],"sentiment":"negative","sentiment_score":-0.35325821886459985,"channel":1,"num_words":60,"start":43.39,"end":66.29},{"sentences":[{"text":"But now, like, no.","start":66.29,"end":67.97,"sentiment":"negative","sentiment_score":-0.4872203469276428},{"text":"I'm over it, to be honest.","start":67.97,"end":69.43,"sentiment":"negative","sentiment_score":-0.5756892611583074},{"text":"I just wanna disconnect it and try someone 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hold?","start":98.125,"end":99.805,"sentiment":"neutral","sentiment_score":-0.053401126629776426},{"text":"Let me just check your account and check-in with the accounts department regarding this.","start":99.805,"end":104.145,"sentiment":"neutral","sentiment_score":-0.03861701421971832}],"sentiment":"neutral","sentiment_score":-0.04085511326789856,"channel":0,"num_words":25,"start":94.7,"end":104.145},{"sentences":[{"text":"There's only one bill that's $79.95.","start":104.675,"end":107.735,"sentiment":"neutral","sentiment_score":-0.09066884840528171},{"text":"That's due on the tenth.","start":107.875,"end":109.155,"sentiment":"neutral","sentiment_score":-0.02062772065401077},{"text":"So as soon as I pay that, that's it.","start":109.155,"end":112.28,"sentiment":"neutral","sentiment_score":-0.032358658189574875},{"text":"But you can go check.","start":112.58,"end":113.8,"sentiment":"neutral","sentiment_score":-0.019543854147195817}],"sentiment":"neutral","sentiment_score":-0.04144395552575588,"channel":1,"num_words":25,"start":104.675,"end":113.8},{"sentences":[{"text":"Okay.","start":115.16,"end":115.66,"sentiment":"neutral","sentiment_score":-0.016943473368883133},{"text":"Hang on.","start":115.8,"end":116.54,"sentiment":"neutral","sentiment_score":-0.0670383907854557}],"sentiment":"neutral","sentiment_score":-0.05034008497993151,"channel":0,"num_words":3,"start":115.16,"end":116.54},{"sentences":[{"text":"Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi?","start":296.31,"end":303.875,"sentiment":"neutral","sentiment_score":-0.2817015356638215},{"text":"It's trying to check if I'm owing their money.","start":310.35,"end":312.77,"sentiment":"negative","sentiment_score":-0.3554607066843245},{"text":"It's trying to check if I owe them any money besides the next bill, the one I just sent today.","start":314.59,"end":321.00998,"sentiment":"neutral","sentiment_score":-0.2977526903152466},{"text":"Right.","start":321.71,"end":322.21,"sentiment":"neutral","sentiment_score":-0.014756068587303162}],"sentiment":"neutral","sentiment_score":-0.2955075003779851,"channel":1,"num_words":52,"start":296.31,"end":322.21},{"sentences":[{"text":"Hello, Junior Rosa?","start":402.91998,"end":404.38,"sentiment":"neutral","sentiment_score":0.02597183920443058}],"sentiment":"neutral","sentiment_score":0.02597183920443058,"channel":0,"num_words":3,"start":402.91998,"end":404.38},{"sentences":[{"text":"Yeah.","start":405.445,"end":405.685,"sentiment":"neutral","sentiment_score":0.08190514892339706},{"text":"Alright.","start":405.685,"end":406.185,"sentiment":"neutral","sentiment_score":0.18697689473629}],"sentiment":"neutral","sentiment_score":0.13444102182984352,"channel":1,"num_words":2,"start":405.445,"end":406.185},{"sentences":[{"text":"Yes.","start":406.19998,"end":406.52,"sentiment":"neutral","sentiment_score":0.24638380110263824},{"text":"Thank you for waiting.","start":406.52,"end":407.66,"sentiment":"positive","sentiment_score":0.43871431797742844},{"text":"So I already coordinated the cancellation details through our back end team.","start":408.68,"end":413.955,"sentiment":"neutral","sentiment_score":0.1757057085633278},{"text":"So, yeah, I","start":414.335,"end":416.755,"sentiment":"neutral","sentiment_score":0.06872182960311572}],"sentiment":"neutral","sentiment_score":0.21579375322908162,"channel":0,"num_words":20,"start":406.19998,"end":416.755},{"sentences":[{"text":"Okay.","start":416.405,"end":416.905,"sentiment":"neutral","sentiment_score":-0.0008303895592689514}],"sentiment":"neutral","sentiment_score":-0.0008303895592689514,"channel":1,"num_words":1,"start":416.405,"end":416.905},{"sentences":[{"text":"we're going to cancel the account on September 10 once the outstanding bill is also settled.","start":417.215,"end":424.30286,"sentiment":"neutral","sentiment_score":-0.08536651451140642}],"sentiment":"neutral","sentiment_score":-0.08536651451140642,"channel":0,"num_words":16,"start":417.215,"end":424.30286},{"sentences":[{"text":"Alright.","start":425.56,"end":426.06,"sentiment":"neutral","sentiment_score":0.021424949169158936}],"sentiment":"neutral","sentiment_score":0.021424949169158936,"channel":1,"num_words":1,"start":425.56,"end":426.06},{"sentences":[{"text":"Mhmm.","start":426.60287,"end":427.10287,"sentiment":"neutral","sentiment_score":-0.004673466086387634},{"text":"Okay.","start":427.64285,"end":428.14285,"sentiment":"neutral","sentiment_score":-0.001086479751393199},{"text":"Thank you.","start":428.20288,"end":428.76288,"sentiment":"positive","sentiment_score":0.8186133503913879},{"text":"Bye.","start":428.76288,"end":429.24286,"sentiment":"positive","sentiment_score":0.5791239738464355},{"text":"Have a great 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The representative, Marie, confirms the cancellation date and explains that the bill is due on September 10th. The representative checks the account and confirms that the customer's bill is only $79.95 and there is no outstanding balance. The representative promises to cancel the account and check with the accounts department."},"intents":{"segments":[{"text":"I'm calling to discuss about the Internet connection. I know I got a email that it's saying it's down, but recently, it's down all the time. So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect. Okay.","start_word":18,"end_word":66,"intents":[{"intent":"Disconnect internet connection","confidence_score":0.7316738}]},{"text":"Let me just check your account and check-in with the accounts department regarding this. There's only one bill that's $79.95. That's due on the tenth. So as soon as I pay that, that's it. But you can go check. Okay.","start_word":212,"end_word":251,"intents":[{"intent":"Check accounts","confidence_score":0.003105468}]},{"text":"Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi?","start_word":254,"end_word":275,"intents":[{"intent":"Report wi fi issue","confidence_score":0.00033680498}]},{"text":"Thank you for waiting. So I already coordinated the cancellation details through our back end team. So, yeah, I Okay. we're going to cancel the account on September 10 once the outstanding bill is also settled. Alright.","start_word":312,"end_word":348,"intents":[{"intent":"Confirm cancellation details","confidence_score":0.046493858}]},{"text":"we're going to cancel the account on September 10 once the outstanding bill is also settled. Alright.","start_word":332,"end_word":348,"intents":[{"intent":"Cancel account","confidence_score":0.13612099}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1451413929462433},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.40909790992736816},{"text":"This is Marie from Ertle tech support. How can I assist Uh-huh. you? Hi, Maureen. I'm calling to discuss about the Internet connection. I know I got a email that it's saying it's down, but recently, it's down all the time. So with that being said, after I pay my next bill on the tenth, I wanna I wanna have this Internet disconnect. Okay. Did you report the frequent drop out of your Internet I've I've discussed before?","start_word":3,"end_word":80,"sentiment":"neutral","sentiment_score":-0.06059020757675171},{"text":"it multiple times, and I've come to realize that, like, nothing's been fixed.","start_word":81,"end_word":93,"sentiment":"negative","sentiment_score":-0.4148407578468323},{"text":"I've spoken multiple times about how it only connects to the TV.","start_word":94,"end_word":105,"sentiment":"neutral","sentiment_score":-0.2516780495643616},{"text":"But then when I go in the room, it doesn't work. That that's been happening since I got it, but I was like, okay with it. Not really, but I was just working with it. But now, like, no. I'm over it, to be honest. I just wanna disconnect it and try someone else.","start_word":106,"end_word":159,"sentiment":"negative","sentiment_score":-0.43321341276168823},{"text":"Okay. Sure. You understand it, and sorry for this one. May I know the effective date of for the disconnection? The bill is due the tenth. So on the tenth of this month, September I wanted to send it September yet. '10. Okay. Is it okay if I put you on hold? Let me just check your account and check-in with the accounts department regarding this. There's only one bill that's $79.95. That's due on the tenth. So as soon as I pay that, that's it. But you can go check. Okay. Hang on. Trying to ask stupid questions or when did you ever report any how many times did I report that stupid Wi Fi?","start_word":160,"end_word":275,"sentiment":"neutral","sentiment_score":-0.08877787841805096},{"text":"It's trying to check if I'm owing their money.","start_word":276,"end_word":284,"sentiment":"negative","sentiment_score":-0.3586711287498474},{"text":"It's trying to check if I owe them any money besides the next bill, the one I just sent today. Right. Hello, Junior Rosa? Yeah. Alright. Yes.","start_word":285,"end_word":311,"sentiment":"neutral","sentiment_score":-0.16828395426273346},{"text":"Thank you for waiting.","start_word":312,"end_word":315,"sentiment":"positive","sentiment_score":0.4360380172729492},{"text":"So I already coordinated the cancellation details through our back end team. So, yeah, I Okay. we're going to cancel the account on September 10 once the outstanding bill is also settled. Alright. Mhmm. Okay.","start_word":316,"end_word":350,"sentiment":"neutral","sentiment_score":0.020595252513885495},{"text":"Thank you. Bye. Have a great day.","start_word":351,"end_word":357,"sentiment":"positive","sentiment_score":0.7266902923583984}],"average":{"sentiment":"neutral","sentiment_score":-0.12679357436096783}}}}