{"metadata":{"transaction_key":"deprecated","request_id":"019f39d8-d23c-7c11-8f90-f55eed73fb4b","sha256":"ae6778465b97452daa0b7f20e4fe910485d7aed1587f589b55dd5588348209f0","created":"2026-07-06T23:52:19.974Z","duration":80.27994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":205,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":223,"output_tokens":223},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":223,"output_tokens":30}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Yeah. Patrick, it's Ronald from Cloud Solution IT. IT. How are you doing today? Alright. Okay. That's wonderful. Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes, sir. Yes. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft assist partner. Mhmm. Alright. Okay. That that would be fine, sir. No. No worries. Thank you. Have a good day. Thank you.","confidence":0.99902344,"words":[{"word":"yeah","start":4.3199997,"end":4.56,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0889076367020607},{"word":"good","start":4.56,"end":5.06,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.256425142288208},{"word":"morning","start":10.559999,"end":10.639999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.12201079726219176},{"word":"yeah","start":10.639999,"end":11.139999,"confidence":0.86206055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15020880103111267},{"word":"patrick","start":11.36,"end":11.86,"confidence":0.99121094,"punctuated_word":"Patrick,","sentiment":"neutral","sentiment_score":0.1509099006652832},{"word":"it's","start":11.92,"end":12.42,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.15660420060157776},{"word":"ronald","start":12.88,"end":13.38,"confidence":0.9716797,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.14521941542625427},{"word":"from","start":13.679999,"end":14.179999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15884388983249664},{"word":"cloud","start":14.32,"end":14.719999,"confidence":0.7392578,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.1593487113714218},{"word":"solution","start":14.719999,"end":15.219999,"confidence":0.97265625,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.13988462090492249},{"word":"it","start":15.28,"end":15.585,"confidence":0.845459,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1107027530670166},{"word":"it","start":16.385,"end":16.625,"confidence":0.9995117,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.11196060478687286},{"word":"how","start":16.625,"end":16.785,"confidence":0.95947266,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19810910522937775},{"word":"are","start":16.785,"end":17.025,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1882065236568451},{"word":"you","start":17.025,"end":17.105,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20711316168308255},{"word":"doing","start":17.105,"end":17.345,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.1882692724466324},{"word":"today","start":17.345,"end":17.845,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.13803422451019287},{"word":"alright","start":21.105,"end":21.585,"confidence":0.99194336,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.209847092628479},{"word":"okay","start":21.585,"end":21.744999,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.38277989625930786},{"word":"that's","start":21.744999,"end":22.065,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.806120753288269},{"word":"wonderful","start":22.065,"end":22.565,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.6898298263549805},{"word":"patrick","start":23.585,"end":24.064999,"confidence":0.89086914,"punctuated_word":"Patrick,","sentiment":"neutral","sentiment_score":0.1967635303735733},{"word":"i","start":24.064999,"end":24.305,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19510945677757263},{"word":"hope","start":24.305,"end":24.545,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.18417741358280185},{"word":"you","start":24.545,"end":24.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13629190623760223},{"word":"still","start":24.785,"end":25.185,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08759923279285431},{"word":"remember","start":25.185,"end":25.665,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.07520730048418045},{"word":"the","start":25.665,"end":25.825,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07328145951032639},{"word":"company","start":25.825,"end":26.305,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1228550672531128},{"word":"because","start":26.305,"end":26.625,"confidence":0.7553711,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08410904556512833},{"word":"the","start":26.625,"end":26.705,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0795951560139656},{"word":"last","start":26.705,"end":27.025,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05697183683514595},{"word":"time","start":27.025,"end":27.265,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08953924477100372},{"word":"that","start":27.265,"end":27.425,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09191355109214784},{"word":"we","start":27.425,"end":27.825,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09005575627088547},{"word":"touch","start":27.825,"end":28.145,"confidence":0.5620117,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.1106387823820114},{"word":"base","start":28.145,"end":28.465,"confidence":1.0,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.10153788328170776},{"word":"with","start":28.465,"end":28.625,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1044273003935814},{"word":"you","start":28.625,"end":29.125,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.10118383169174194},{"word":"it","start":29.619999,"end":29.859999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06548841297626495},{"word":"was","start":29.859999,"end":30.359999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04363631084561348},{"word":"october","start":30.66,"end":31.16,"confidence":0.49267578,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.05538741871714592},{"word":"of","start":31.3,"end":31.46,"confidence":0.9536133,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07140347361564636},{"word":"last","start":31.46,"end":31.859999,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.050339408218860626},{"word":"year","start":31.859999,"end":32.36,"confidence":0.9719238,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.07774849236011505},{"word":"and","start":32.899998,"end":33.3,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07236544787883759},{"word":"during","start":33.3,"end":33.62,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.05839148163795471},{"word":"that","start":33.62,"end":33.86,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07026569545269012},{"word":"time","start":33.86,"end":34.26,"confidence":0.99902344,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.05228103697299957},{"word":"i","start":34.26,"end":34.42,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05750970169901848},{"word":"was","start":34.42,"end":34.82,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04787271097302437},{"word":"trying","start":34.82,"end":35.219997,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.06073357164859772},{"word":"to","start":35.219997,"end":35.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06282199919223785},{"word":"arrange","start":35.46,"end":35.86,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.06703617423772812},{"word":"a","start":35.86,"end":36.02,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07684522867202759},{"word":"meeting","start":36.02,"end":36.34,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06397102773189545},{"word":"with","start":36.34,"end":36.579998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.060196880251169205},{"word":"you","start":36.579998,"end":37.079998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0904424786567688},{"word":"together","start":37.46,"end":37.94,"confidence":0.9580078,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.07129526138305664},{"word":"with","start":37.94,"end":38.18,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08033275604248047},{"word":"my","start":38.18,"end":38.42,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09953608363866806},{"word":"cto","start":38.42,"end":38.92,"confidence":0.98323566,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.0906001552939415},{"word":"mister","start":39.22,"end":39.699997,"confidence":0.9946289,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.0829804465174675},{"word":"baljit","start":39.699997,"end":40.199997,"confidence":0.82592773,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.08553621172904968},{"word":"singh","start":40.34,"end":40.84,"confidence":0.92211914,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.09160693734884262},{"word":"to","start":41.3,"end":41.699997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08460097014904022},{"word":"introduce","start":41.699997,"end":42.199997,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.0622197724878788},{"word":"our","start":42.26,"end":42.42,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.06521135568618774},{"word":"company","start":42.42,"end":42.82,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.07932677865028381},{"word":"and","start":42.82,"end":42.98,"confidence":0.96972656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0933499038219452},{"word":"our","start":42.98,"end":43.219997,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.059391796588897705},{"word":"services","start":43.219997,"end":43.719997,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.06758594512939453},{"word":"name","start":44.735,"end":44.975002,"confidence":0.9980469,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.042745694518089294},{"word":"of","start":44.975002,"end":45.135002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.034547109156847},{"word":"the","start":45.135002,"end":45.215,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.034675683826208115},{"word":"company","start":45.215,"end":45.615,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.04343056678771973},{"word":"again","start":45.615,"end":45.935,"confidence":0.76831055,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.03523263335227966},{"word":"it's","start":45.935,"end":46.335003,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04200935363769531},{"word":"cloud","start":46.335003,"end":46.735,"confidence":0.7114258,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.05543062463402748},{"word":"solution","start":46.735,"end":47.135002,"confidence":0.98828125,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.03326314687728882},{"word":"it","start":47.135002,"end":47.635002,"confidence":0.9926758,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.04282025992870331},{"word":"yes","start":53.535,"end":53.775,"confidence":0.9812012,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.06141293793916702},{"word":"sir","start":53.775,"end":54.275,"confidence":0.9970703,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.04405386373400688},{"word":"yes","start":55.375,"end":55.875,"confidence":0.7507324,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.028449635952711105},{"word":"sir","start":56.175003,"end":56.335,"confidence":0.95458984,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":0.009177455678582191},{"word":"once","start":56.335,"end":56.575,"confidence":0.98095703,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.0043721869587898254},{"word":"again","start":56.575,"end":56.815002,"confidence":0.9765625,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.0064218961633741856},{"word":"cloud","start":56.815002,"end":57.135002,"confidence":0.9716797,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.02631659060716629},{"word":"solution","start":57.135002,"end":57.635002,"confidence":0.99609375,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.008206082507967949},{"word":"it","start":57.695,"end":58.015,"confidence":0.875,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":0.00898471474647522},{"word":"we","start":58.015,"end":58.175003,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0033953413367271423},{"word":"are","start":58.175003,"end":58.56,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0010901372879743576},{"word":"a","start":59.120003,"end":59.2,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003530325368046761},{"word":"managed","start":59.2,"end":59.68,"confidence":0.8442383,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.017935846000909805},{"word":"service","start":59.68,"end":60.18,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.00310434028506279},{"word":"provider","start":60.24,"end":60.74,"confidence":0.99560547,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.0025312909856438637},{"word":"we","start":61.68,"end":61.84,"confidence":0.9902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.00021093152463436127},{"word":"are","start":61.84,"end":62.0,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0005391966551542282},{"word":"also","start":62.0,"end":62.32,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.004862690344452858},{"word":"microsoft","start":62.32,"end":62.800003,"confidence":0.92822266,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.002052007243037224},{"word":"assist","start":62.800003,"end":63.2,"confidence":0.19262695,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":-0.019118934869766235},{"word":"partner","start":63.2,"end":63.7,"confidence":0.97753906,"punctuated_word":"partner.","sentiment":"neutral","sentiment_score":-0.01005636341869831},{"word":"mhmm","start":69.36,"end":69.86,"confidence":0.82196045,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2335285842418671},{"word":"alright","start":74.34494,"end":74.84494,"confidence":0.89086914,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.016490615904331207},{"word":"okay","start":75.22494,"end":75.62494,"confidence":0.9147949,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009391320869326591},{"word":"that","start":75.62494,"end":75.86494,"confidence":0.9819336,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.03539959341287613},{"word":"that","start":75.86494,"end":76.02494,"confidence":0.8574219,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03488373011350632},{"word":"would","start":76.02494,"end":76.34494,"confidence":0.99609375,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.040484342724084854},{"word":"be","start":76.34494,"end":76.50494,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0464165136218071},{"word":"fine","start":76.50494,"end":76.824936,"confidence":1.0,"punctuated_word":"fine,","sentiment":"neutral","sentiment_score":0.07875068485736847},{"word":"sir","start":76.824936,"end":77.324936,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.01969357393682003},{"word":"no","start":77.70494,"end":78.02494,"confidence":0.71777344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02826104871928692},{"word":"no","start":78.02494,"end":78.18494,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.008704490959644318},{"word":"worries","start":78.18494,"end":78.58494,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.08247096836566925},{"word":"thank","start":78.58494,"end":78.824936,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3313694894313812},{"word":"you","start":78.824936,"end":79.144936,"confidence":0.9880371,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2964670956134796},{"word":"have","start":79.144936,"end":79.30494,"confidence":0.97998047,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4031917452812195},{"word":"a","start":79.30494,"end":79.38494,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4192362129688263},{"word":"good","start":79.38494,"end":79.62494,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3531551957130432},{"word":"day","start":79.62494,"end":79.86494,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.30513590574264526},{"word":"thank","start":79.86494,"end":80.02494,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3038557767868042},{"word":"you","start":80.02494,"end":80.27994,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19681482017040253}],"paragraphs":{"transcript":"\nYeah. Good morning. Yeah. Patrick, it's Ronald from Cloud Solution IT. IT.\n\nHow are you doing today? Alright. Okay. That's wonderful. Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes, sir. Yes. Sir, once again, Cloud Solution IT, we are a managed service provider.\n\nWe are also Microsoft assist partner. Mhmm. Alright. Okay. That that would be fine, sir.\n\nNo. No worries. Thank you. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.0889076367020607},{"text":"Good morning.","start":4.56,"end":10.639999,"sentiment":"neutral","sentiment_score":0.1892179697751999},{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.15020880103111267},{"text":"Patrick, it's Ronald from Cloud Solution IT.","start":11.36,"end":15.585,"sentiment":"neutral","sentiment_score":0.14593049883842468},{"text":"IT.","start":16.385,"end":16.625,"sentiment":"neutral","sentiment_score":0.11196060478687286}],"sentiment":"neutral","sentiment_score":0.1459188728282849,"num_words":12,"start":4.3199997,"end":16.625},{"sentences":[{"text":"How are you doing today?","start":16.625,"end":17.845,"sentiment":"neutral","sentiment_score":0.18394645750522615},{"text":"Alright.","start":21.105,"end":21.585,"sentiment":"neutral","sentiment_score":0.209847092628479},{"text":"Okay.","start":21.585,"end":21.744999,"sentiment":"positive","sentiment_score":0.38277989625930786},{"text":"That's wonderful.","start":21.744999,"end":22.565,"sentiment":"positive","sentiment_score":0.7479752898216248},{"text":"Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":23.585,"end":32.36,"sentiment":"neutral","sentiment_score":0.09771921966845791}],"sentiment":"neutral","sentiment_score":0.16222942812424718,"num_words":33,"start":16.625,"end":32.36},{"sentences":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":32.899998,"end":43.719997,"sentiment":"neutral","sentiment_score":0.0723817707211883},{"text":"Name of the company again, it's Cloud Solution IT.","start":44.735,"end":47.635002,"sentiment":"neutral","sentiment_score":0.04046167474653986},{"text":"Yes, sir.","start":53.535,"end":54.275,"sentiment":"neutral","sentiment_score":0.05273340083658695},{"text":"Yes.","start":55.375,"end":55.875,"sentiment":"neutral","sentiment_score":0.028449635952711105},{"text":"Sir, once again, Cloud Solution IT, we are a managed service provider.","start":56.175003,"end":60.74,"sentiment":"neutral","sentiment_score":0.007740494445897639}],"sentiment":"neutral","sentiment_score":0.04990716182681568,"num_words":51,"start":32.899998,"end":60.74},{"sentences":[{"text":"We are also Microsoft assist partner.","start":61.68,"end":63.7,"sentiment":"neutral","sentiment_score":-0.0052059755350152654},{"text":"Mhmm.","start":69.36,"end":69.86,"sentiment":"neutral","sentiment_score":-0.2335285842418671},{"text":"Alright.","start":74.34494,"end":74.84494,"sentiment":"neutral","sentiment_score":-0.016490615904331207},{"text":"Okay.","start":75.22494,"end":75.62494,"sentiment":"neutral","sentiment_score":0.009391320869326591},{"text":"That that would be fine, sir.","start":75.62494,"end":77.324936,"sentiment":"neutral","sentiment_score":0.042604739777743816}],"sentiment":"neutral","sentiment_score":-0.0010823529213666917,"num_words":15,"start":61.68,"end":77.324936},{"sentences":[{"text":"No.","start":77.70494,"end":78.02494,"sentiment":"neutral","sentiment_score":-0.02826104871928692},{"text":"No worries.","start":78.02494,"end":78.58494,"sentiment":"neutral","sentiment_score":0.036883238703012466},{"text":"Thank you.","start":78.58494,"end":79.144936,"sentiment":"neutral","sentiment_score":0.3139182925224304},{"text":"Have a good day.","start":79.144936,"end":79.86494,"sentiment":"positive","sentiment_score":0.37017976492643356},{"text":"Thank you.","start":79.86494,"end":80.27994,"sentiment":"neutral","sentiment_score":0.25033529847860336}],"sentiment":"neutral","sentiment_score":0.24133924276313998,"num_words":11,"start":77.70494,"end":80.27994}]}}]},{"alternatives":[{"transcript":"Hello? Okay. Yeah. That's right. Look. Yeah. Look. I'm not really interested at this point in changing. I have enough suppliers and contracts in place at the moment. Okay. Thank you.","confidence":0.9921875,"words":[{"word":"hello","start":8.72,"end":9.22,"confidence":0.98461914,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.17122787237167358},{"word":"okay","start":19.775,"end":20.275,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13796864449977875},{"word":"yeah","start":51.565,"end":52.02,"confidence":0.88916016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04106149822473526},{"word":"that's","start":53.22,"end":53.54,"confidence":0.99560547,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04726160690188408},{"word":"right","start":53.54,"end":54.04,"confidence":0.9921875,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.06721224635839462},{"word":"look","start":61.940002,"end":62.440002,"confidence":0.6491699,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.0029789330437779427},{"word":"yeah","start":63.38,"end":63.88,"confidence":0.9746094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06146346777677536},{"word":"look","start":64.34,"end":64.755,"confidence":0.8876953,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.14213091135025024},{"word":"i'm","start":65.155,"end":65.395,"confidence":0.92626953,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4149474799633026},{"word":"not","start":65.395,"end":65.875,"confidence":0.9921875,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5564273595809937},{"word":"really","start":65.875,"end":66.354996,"confidence":1.0,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5202149748802185},{"word":"interested","start":66.354996,"end":66.835,"confidence":1.0,"punctuated_word":"interested","sentiment":"negative","sentiment_score":-0.5062581300735474},{"word":"at","start":66.835,"end":66.994995,"confidence":0.97314453,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.472092479467392},{"word":"this","start":66.994995,"end":67.235,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5466967225074768},{"word":"point","start":67.235,"end":67.555,"confidence":1.0,"punctuated_word":"point","sentiment":"negative","sentiment_score":-0.5518194437026978},{"word":"in","start":67.555,"end":67.715,"confidence":0.98828125,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5616769790649414},{"word":"changing","start":67.715,"end":68.215,"confidence":0.86499023,"punctuated_word":"changing.","sentiment":"negative","sentiment_score":-0.5105916261672974},{"word":"i","start":69.075,"end":69.235,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30286675691604614},{"word":"have","start":69.235,"end":69.735,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.35763731598854065},{"word":"enough","start":69.795,"end":70.295,"confidence":0.7915039,"punctuated_word":"enough","sentiment":"neutral","sentiment_score":-0.2685251533985138},{"word":"suppliers","start":70.354996,"end":70.854996,"confidence":0.9140625,"punctuated_word":"suppliers","sentiment":"neutral","sentiment_score":-0.1664280742406845},{"word":"and","start":70.91499,"end":71.155,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25723177194595337},{"word":"contracts","start":71.155,"end":71.634995,"confidence":0.99902344,"punctuated_word":"contracts","sentiment":"neutral","sentiment_score":-0.20378707349300385},{"word":"in","start":71.634995,"end":71.795,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.25520920753479004},{"word":"place","start":71.795,"end":72.034996,"confidence":0.99902344,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.2724093198776245},{"word":"at","start":72.034996,"end":72.115,"confidence":0.9921875,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.3341865837574005},{"word":"the","start":72.115,"end":72.274994,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3711540997028351},{"word":"moment","start":72.274994,"end":72.774994,"confidence":0.9980469,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3570619821548462},{"word":"okay","start":77.634995,"end":78.115,"confidence":0.9921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.008539048954844475},{"word":"thank","start":78.115,"end":78.354996,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.021140456199645996},{"word":"you","start":78.354996,"end":78.854996,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09441044926643372}],"paragraphs":{"transcript":"\nHello? Okay. Yeah. That's right. Look.\n\nYeah. Look. I'm not really interested at this point in changing. I have enough suppliers and contracts in place at the moment. Okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.17122787237167358},{"text":"Okay.","start":19.775,"end":20.275,"sentiment":"neutral","sentiment_score":0.13796864449977875},{"text":"Yeah.","start":51.565,"end":52.02,"sentiment":"neutral","sentiment_score":0.04106149822473526},{"text":"That's right.","start":53.22,"end":54.04,"sentiment":"neutral","sentiment_score":0.05723692663013935},{"text":"Look.","start":61.940002,"end":62.440002,"sentiment":"neutral","sentiment_score":-0.0029789330437779427}],"sentiment":"neutral","sentiment_score":0.07695882255211473,"num_words":6,"start":8.72,"end":62.440002},{"sentences":[{"text":"Yeah.","start":63.38,"end":63.88,"sentiment":"neutral","sentiment_score":-0.06146346777677536},{"text":"Look.","start":64.34,"end":64.755,"sentiment":"neutral","sentiment_score":-0.14213091135025024},{"text":"I'm not really interested at this point in changing.","start":65.155,"end":68.215,"sentiment":"negative","sentiment_score":-0.5156361328230964},{"text":"I have enough suppliers and contracts in place at the moment.","start":69.075,"end":72.774994,"sentiment":"neutral","sentiment_score":-0.28604521263729443},{"text":"Okay.","start":77.634995,"end":78.115,"sentiment":"neutral","sentiment_score":0.008539048954844475}],"sentiment":"negative","sentiment_score":-0.3470555593300125,"num_words":23,"start":63.38,"end":78.115},{"sentences":[{"text":"Thank you.","start":78.115,"end":78.854996,"sentiment":"neutral","sentiment_score":0.057775452733039856}],"sentiment":"neutral","sentiment_score":0.057775452733039856,"num_words":2,"start":78.115,"end":78.854996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Yeah. Good\n\nChannel 1: Hello?\n\nChannel 0: morning. Yeah. Patrick, it's Ronald from Cloud Solution IT. IT. How are you doing today?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Okay. That's wonderful. Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah. That's\n\nChannel 0: Yes,\n\nChannel 1: right.\n\nChannel 0: sir. Yes. Sir, once again, Cloud Solution IT, we are a managed service provider. We are\n\nChannel 1: Look.\n\nChannel 0: also Microsoft assist partner.\n\nChannel 1: Yeah. Look. I'm not really interested at this point in changing. I have\n\nChannel 0: Mhmm.\n\nChannel 1: enough suppliers and contracts in place at the moment.\n\nChannel 0: Alright. Okay. That that would be fine, sir.\n\nChannel 1: Okay.\n\nChannel 0: No. No\n\nChannel 1: Thank\n\nChannel 0: worries.\n\nChannel 1: you.\n\nChannel 0: Thank you. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.0889076367020607},{"text":"Good","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.256425142288208}],"sentiment":"neutral","sentiment_score":0.17266638949513435,"channel":0,"num_words":2,"start":4.3199997,"end":5.06},{"sentences":[{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.17122787237167358}],"sentiment":"neutral","sentiment_score":0.17122787237167358,"channel":1,"num_words":1,"start":8.72,"end":9.22},{"sentences":[{"text":"morning.","start":10.559999,"end":10.639999,"sentiment":"neutral","sentiment_score":0.12201079726219176},{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.15020880103111267},{"text":"Patrick, it's Ronald from Cloud Solution IT.","start":11.36,"end":15.585,"sentiment":"neutral","sentiment_score":0.14593049883842468},{"text":"IT.","start":16.385,"end":16.625,"sentiment":"neutral","sentiment_score":0.11196060478687286},{"text":"How are you doing today?","start":16.625,"end":17.845,"sentiment":"neutral","sentiment_score":0.18394645750522615}],"sentiment":"neutral","sentiment_score":0.15502839883168537,"channel":0,"num_words":15,"start":10.559999,"end":17.845},{"sentences":[{"text":"Okay.","start":19.775,"end":20.275,"sentiment":"neutral","sentiment_score":0.13796864449977875}],"sentiment":"neutral","sentiment_score":0.13796864449977875,"channel":1,"num_words":1,"start":19.775,"end":20.275},{"sentences":[{"text":"Alright.","start":21.105,"end":21.585,"sentiment":"neutral","sentiment_score":0.209847092628479},{"text":"Okay.","start":21.585,"end":21.744999,"sentiment":"positive","sentiment_score":0.38277989625930786},{"text":"That's wonderful.","start":21.744999,"end":22.565,"sentiment":"positive","sentiment_score":0.7479752898216248},{"text":"Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year.","start":23.585,"end":32.36,"sentiment":"neutral","sentiment_score":0.09771921966845791},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":32.899998,"end":43.719997,"sentiment":"neutral","sentiment_score":0.0723817707211883}],"sentiment":"neutral","sentiment_score":0.11614812090992928,"channel":0,"num_words":55,"start":21.105,"end":43.719997},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":44.735,"end":47.635002,"sentiment":"neutral","sentiment_score":0.04046167474653986}],"sentiment":"neutral","sentiment_score":0.04046167474653986,"channel":0,"num_words":9,"start":44.735,"end":47.635002},{"sentences":[{"text":"Yeah.","start":51.565,"end":52.02,"sentiment":"neutral","sentiment_score":0.04106149822473526},{"text":"That's","start":53.22,"end":53.54,"sentiment":"neutral","sentiment_score":0.04726160690188408}],"sentiment":"neutral","sentiment_score":0.04416155256330967,"channel":1,"num_words":2,"start":51.565,"end":53.54},{"sentences":[{"text":"Yes,","start":53.535,"end":53.775,"sentiment":"neutral","sentiment_score":0.06141293793916702}],"sentiment":"neutral","sentiment_score":0.06141293793916702,"channel":0,"num_words":1,"start":53.535,"end":53.775},{"sentences":[{"text":"right.","start":53.54,"end":54.04,"sentiment":"neutral","sentiment_score":0.06721224635839462}],"sentiment":"neutral","sentiment_score":0.06721224635839462,"channel":1,"num_words":1,"start":53.54,"end":54.04},{"sentences":[{"text":"sir.","start":53.775,"end":54.275,"sentiment":"neutral","sentiment_score":0.04405386373400688},{"text":"Yes.","start":55.375,"end":55.875,"sentiment":"neutral","sentiment_score":0.028449635952711105},{"text":"Sir, once again, Cloud Solution IT, we are a managed service provider.","start":56.175003,"end":60.74,"sentiment":"neutral","sentiment_score":0.007740494445897639},{"text":"We are","start":61.68,"end":62.0,"sentiment":"neutral","sentiment_score":0.00037506408989429474}],"sentiment":"neutral","sentiment_score":0.01038372257607989,"channel":0,"num_words":16,"start":53.775,"end":62.0},{"sentences":[{"text":"Look.","start":61.940002,"end":62.440002,"sentiment":"neutral","sentiment_score":-0.0029789330437779427}],"sentiment":"neutral","sentiment_score":-0.0029789330437779427,"channel":1,"num_words":1,"start":61.940002,"end":62.440002},{"sentences":[{"text":"also Microsoft assist partner.","start":62.0,"end":63.7,"sentiment":"neutral","sentiment_score":-0.007996495347470045}],"sentiment":"neutral","sentiment_score":-0.007996495347470045,"channel":0,"num_words":4,"start":62.0,"end":63.7},{"sentences":[{"text":"Yeah.","start":63.38,"end":63.88,"sentiment":"neutral","sentiment_score":-0.06146346777677536},{"text":"Look.","start":64.34,"end":64.755,"sentiment":"neutral","sentiment_score":-0.14213091135025024},{"text":"I'm not really interested at this point in changing.","start":65.155,"end":68.215,"sentiment":"negative","sentiment_score":-0.5156361328230964},{"text":"I have","start":69.075,"end":69.735,"sentiment":"neutral","sentiment_score":-0.3302520364522934}],"sentiment":"negative","sentiment_score":-0.42344797287996,"channel":1,"num_words":13,"start":63.38,"end":69.735},{"sentences":[{"text":"Mhmm.","start":69.36,"end":69.86,"sentiment":"neutral","sentiment_score":-0.2335285842418671}],"sentiment":"neutral","sentiment_score":-0.2335285842418671,"channel":0,"num_words":1,"start":69.36,"end":69.86},{"sentences":[{"text":"enough suppliers and contracts in place at the moment.","start":69.795,"end":72.774994,"sentiment":"neutral","sentiment_score":-0.2762214740117391}],"sentiment":"neutral","sentiment_score":-0.2762214740117391,"channel":1,"num_words":9,"start":69.795,"end":72.774994},{"sentences":[{"text":"Alright.","start":74.34494,"end":74.84494,"sentiment":"neutral","sentiment_score":-0.016490615904331207},{"text":"Okay.","start":75.22494,"end":75.62494,"sentiment":"neutral","sentiment_score":0.009391320869326591},{"text":"That that would be fine, sir.","start":75.62494,"end":77.324936,"sentiment":"neutral","sentiment_score":0.042604739777743816}],"sentiment":"neutral","sentiment_score":0.031066142953932285,"channel":0,"num_words":8,"start":74.34494,"end":77.324936},{"sentences":[{"text":"Okay.","start":77.634995,"end":78.115,"sentiment":"neutral","sentiment_score":0.008539048954844475}],"sentiment":"neutral","sentiment_score":0.008539048954844475,"channel":1,"num_words":1,"start":77.634995,"end":78.115},{"sentences":[{"text":"No.","start":77.70494,"end":78.02494,"sentiment":"neutral","sentiment_score":-0.02826104871928692},{"text":"No","start":78.02494,"end":78.18494,"sentiment":"neutral","sentiment_score":-0.008704490959644318}],"sentiment":"neutral","sentiment_score":-0.018482769839465618,"channel":0,"num_words":2,"start":77.70494,"end":78.18494},{"sentences":[{"text":"Thank","start":78.115,"end":78.354996,"sentiment":"neutral","sentiment_score":0.021140456199645996}],"sentiment":"neutral","sentiment_score":0.021140456199645996,"channel":1,"num_words":1,"start":78.115,"end":78.354996},{"sentences":[{"text":"worries.","start":78.18494,"end":78.58494,"sentiment":"neutral","sentiment_score":0.08247096836566925}],"sentiment":"neutral","sentiment_score":0.08247096836566925,"channel":0,"num_words":1,"start":78.18494,"end":78.58494},{"sentences":[{"text":"you.","start":78.354996,"end":78.854996,"sentiment":"neutral","sentiment_score":0.09441044926643372}],"sentiment":"neutral","sentiment_score":0.09441044926643372,"channel":1,"num_words":1,"start":78.354996,"end":78.854996},{"sentences":[{"text":"Thank you.","start":78.58494,"end":79.144936,"sentiment":"neutral","sentiment_score":0.3139182925224304},{"text":"Have a good day.","start":79.144936,"end":79.86494,"sentiment":"positive","sentiment_score":0.37017976492643356},{"text":"Thank you.","start":79.86494,"end":80.27994,"sentiment":"neutral","sentiment_score":0.25033529847860336}],"sentiment":"neutral","sentiment_score":0.3261532802134752,"channel":0,"num_words":8,"start":78.58494,"end":80.27994}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from an IT representative named Baljit Singh from Cloud Solutions IT. Baljit explains that they are a managed service provider and Microsoft assist partner, and is not interested in changing their contracts. The call ends with Ronald thanking Baljit and ending the conversation."},"intents":{"segments":[{"text":"Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah.","start_word":23,"end_word":83,"intents":[{"intent":"Introduce company","confidence_score":0.17096005},{"intent":"Explain company","confidence_score":0.007862634},{"intent":"Explain company nature","confidence_score":0.00002357031}]},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah.","start_word":47,"end_word":83,"intents":[{"intent":"Arrange meeting","confidence_score":0.76272523}]},{"text":"Name of the company again, it's Cloud Solution IT. Yeah.","start_word":74,"end_word":83,"intents":[{"intent":"Confirm company name","confidence_score":0.115075506}]},{"text":"I'm not really interested at this point in changing. I have Mhmm. enough suppliers and contracts in place at the moment.","start_word":110,"end_word":130,"intents":[{"intent":"Advise on change","confidence_score":0.00067807734}]},{"text":"I'm not really interested at this point in changing. I have Mhmm. enough suppliers and contracts in place at the moment. Alright.","start_word":110,"end_word":131,"intents":[{"intent":"Express disinterest","confidence_score":0.06123904}]}]},"sentiments":{"segments":[{"text":"Yeah. Good Hello? morning. Yeah. Patrick, it's Ronald from Cloud Solution IT. IT. How are you doing today? Okay. Alright.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.15468594431877136},{"text":"Okay. That's wonderful.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.6519402265548706},{"text":"Patrick, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah. That's Yes, right. sir. Yes. Sir, once again, Cloud Solution IT, we are a managed service provider. We are Look. also Microsoft assist partner. Yeah. Look.","start_word":23,"end_word":109,"sentiment":"neutral","sentiment_score":0.05192302539944649},{"text":"I'm not really interested at this point in changing.","start_word":110,"end_word":118,"sentiment":"negative","sentiment_score":-0.49843430519104},{"text":"I have Mhmm. enough suppliers and contracts in place at the moment. Alright. Okay. That that would be fine, sir. Okay. No. No Thank worries. you. Thank you.","start_word":119,"end_word":146,"sentiment":"neutral","sentiment_score":-0.06612879037857056},{"text":"Have a good day.","start_word":147,"end_word":150,"sentiment":"positive","sentiment_score":0.3675152063369751},{"text":"Thank you.","start_word":151,"end_word":152,"sentiment":"neutral","sentiment_score":0.29820072650909424}],"average":{"sentiment":"neutral","sentiment_score":0.04539013764248835}}}}