{"metadata":{"transaction_key":"deprecated","request_id":"019e144c-8995-7e90-8589-2bd608e815c0","sha256":"01dce2b37f95e6c12423fcbfd4367169f2fbed01a784023945203365e5602830","created":"2026-05-10T23:50:22.860Z","duration":50.759937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":149,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":164,"output_tokens":164},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":164,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now.","confidence":1.0,"words":[{"word":"the","start":1.4399999,"end":1.68,"confidence":0.99609375,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5086373686790466},{"word":"person","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5180414319038391},{"word":"you've","start":2.0,"end":2.24,"confidence":0.8095703,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.37736818194389343},{"word":"called","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.4564003348350525},{"word":"is","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5673620700836182},{"word":"not","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6279352307319641},{"word":"available","start":2.8799999,"end":3.3799999,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5808968544006348},{"word":"i","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21766796708106995},{"word":"can","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.12596842646598816},{"word":"let","start":3.9199998,"end":4.16,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.027271851897239685},{"word":"them","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.09025630354881288},{"word":"know","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.10951747000217438},{"word":"you've","start":4.48,"end":4.72,"confidence":0.77978516,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.037123244255781174},{"word":"called","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.06010238826274872},{"word":"by","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.0026504099369049072},{"word":"sending","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.057138606905937195},{"word":"a","start":5.44,"end":5.52,"confidence":0.9790039,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0016718953847885132},{"word":"text","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.024560660123825073},{"word":"message","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.00901120901107788},{"word":"with","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10460656881332396},{"word":"your","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.008734777569770813},{"word":"phone","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.012899994850158691},{"word":"number","start":6.64,"end":7.12,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.0011139065027236938},{"word":"if","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01341085135936737},{"word":"you","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02479526400566101},{"word":"don't","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05774487555027008},{"word":"want","start":7.7599998,"end":7.9199996,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1780957281589508},{"word":"to","start":7.9199996,"end":8.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2286842465400696},{"word":"send","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.2167285531759262},{"word":"a","start":8.24,"end":8.32,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2949611246585846},{"word":"text","start":8.32,"end":8.8,"confidence":1.0,"punctuated_word":"text,","sentiment":"negative","sentiment_score":-0.3732880651950836},{"word":"hang","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.40152931213378906},{"word":"up","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.3583720922470093},{"word":"before","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"before","sentiment":"negative","sentiment_score":-0.4118779301643371},{"word":"the","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29696595668792725},{"word":"tone","start":9.599999,"end":9.84,"confidence":0.83618164,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.26524466276168823},{"word":"and","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1805756390094757},{"word":"you","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.26704829931259155},{"word":"won't","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.15488271415233612},{"word":"be","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3659355342388153},{"word":"charged","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"charged.","sentiment":"neutral","sentiment_score":-0.33162492513656616},{"word":"standard","start":11.12,"end":11.599999,"confidence":1.0,"punctuated_word":"Standard","sentiment":"negative","sentiment_score":-0.34427058696746826},{"word":"call","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.34408673644065857},{"word":"charges","start":11.759999,"end":12.16,"confidence":0.9970703,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":-0.3258017301559448},{"word":"apply","start":12.16,"end":12.559999,"confidence":1.0,"punctuated_word":"apply","sentiment":"neutral","sentiment_score":-0.2011786699295044},{"word":"if","start":12.559999,"end":12.719999,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15189936757087708},{"word":"you","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2518915832042694},{"word":"proceed","start":12.88,"end":13.38,"confidence":1.0,"punctuated_word":"proceed.","sentiment":"neutral","sentiment_score":-0.177948996424675},{"word":"your","start":14.16,"end":14.4,"confidence":0.78466797,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.03044130653142929},{"word":"number","start":14.4,"end":14.9,"confidence":0.80249023,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.0014841370284557345},{"word":"61391212466","start":15.2,"end":24.325,"confidence":0.9997337,"punctuated_word":"61391212466","sentiment":"neutral","sentiment_score":0.025031227618455887},{"word":"will","start":24.705,"end":24.865,"confidence":0.52978516,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.021439295262098312},{"word":"be","start":24.865,"end":25.025,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.002618066966533661},{"word":"sent","start":25.025,"end":25.265,"confidence":0.9970703,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.00427921861410141},{"word":"in","start":25.265,"end":25.345001,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.008058659732341766},{"word":"a","start":25.345001,"end":25.505001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01825893297791481},{"word":"text","start":25.505001,"end":25.744999,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.00929839164018631},{"word":"message","start":25.744999,"end":26.145,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.027790330350399017},{"word":"to","start":26.145,"end":26.305,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0165461003780365},{"word":"the","start":26.305,"end":26.385,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018204420804977417},{"word":"person","start":26.385,"end":26.705,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.05179765820503235},{"word":"you","start":26.705,"end":26.865,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017963707447052002},{"word":"called","start":26.865,"end":27.265,"confidence":0.7763672,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.014696016907691956},{"word":"with","start":27.265,"end":27.425,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.002455189824104309},{"word":"the","start":27.425,"end":27.585,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01860259473323822},{"word":"date","start":27.585,"end":27.825,"confidence":0.9980469,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.0068017467856407166},{"word":"and","start":27.825,"end":27.985,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.041012153029441833},{"word":"time","start":27.985,"end":28.224998,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02958206832408905},{"word":"of","start":28.224998,"end":28.305,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.027515456080436707},{"word":"your","start":28.305,"end":28.545,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06216929852962494},{"word":"call","start":28.545,"end":28.95,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.02820078656077385},{"word":"if","start":29.03,"end":29.11,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.05866342782974243},{"word":"you","start":29.11,"end":29.35,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06407997012138367},{"word":"wish","start":29.35,"end":29.43,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.03747406601905823},{"word":"to","start":29.43,"end":29.51,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05011705681681633},{"word":"leave","start":29.51,"end":29.75,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.07648643106222153},{"word":"an","start":29.75,"end":29.990002,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08793820440769196},{"word":"alternative","start":29.990002,"end":30.490002,"confidence":0.99609375,"punctuated_word":"alternative","sentiment":"neutral","sentiment_score":-0.15688267350196838},{"word":"number","start":30.550001,"end":30.95,"confidence":0.9995117,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.11613501608371736},{"word":"please","start":30.95,"end":31.27,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.09032730758190156},{"word":"press","start":31.27,"end":31.51,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0731004923582077},{"word":"the","start":31.51,"end":31.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.072620689868927},{"word":"hash","start":31.67,"end":31.91,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.07994061708450317},{"word":"key","start":31.91,"end":32.39,"confidence":0.9951172,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":-0.06186942011117935},{"word":"otherwise","start":32.39,"end":32.89,"confidence":0.9995117,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.08384949713945389},{"word":"simply","start":32.95,"end":33.350002,"confidence":1.0,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":-0.1103343740105629},{"word":"hang","start":33.350002,"end":33.510002,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.1412290632724762},{"word":"up","start":33.510002,"end":33.75,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.11331751942634584},{"word":"now","start":33.75,"end":34.25,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.08250647783279419},{"word":"if","start":37.190002,"end":37.43,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.05532178282737732},{"word":"you","start":37.43,"end":37.59,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.032101407647132874},{"word":"wish","start":37.59,"end":37.75,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.008762177079916},{"word":"to","start":37.75,"end":37.83,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02201884612441063},{"word":"leave","start":37.83,"end":38.07,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.021349266171455383},{"word":"an","start":38.07,"end":38.23,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.02346174418926239},{"word":"alternative","start":38.23,"end":38.73,"confidence":0.9951172,"punctuated_word":"alternative","sentiment":"neutral","sentiment_score":-0.04298890382051468},{"word":"number","start":38.79,"end":39.27,"confidence":1.0,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04308012127876282},{"word":"please","start":39.27,"end":39.59,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.03116450645029545},{"word":"press","start":39.59,"end":39.83,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.022995907813310623},{"word":"the","start":39.83,"end":39.91,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02290964312851429},{"word":"hash","start":39.91,"end":40.23,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.0255387295037508},{"word":"key","start":40.23,"end":40.63,"confidence":1.0,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":-0.02165878564119339},{"word":"otherwise","start":40.63,"end":41.13,"confidence":1.0,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.039270348846912384},{"word":"simply","start":41.27,"end":41.67,"confidence":1.0,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":-0.0470987930893898},{"word":"hang","start":41.67,"end":41.83,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.08241742104291916},{"word":"up","start":41.83,"end":42.07,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.07359536737203598},{"word":"now","start":42.07,"end":42.55494,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.04551110789179802},{"word":"if","start":45.51494,"end":45.75494,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.029108405113220215},{"word":"you","start":45.75494,"end":45.91494,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022258495911955833},{"word":"wish","start":45.91494,"end":46.07494,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":0.001574646681547165},{"word":"to","start":46.07494,"end":46.154938,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014069922268390656},{"word":"leave","start":46.154938,"end":46.39494,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.01361951231956482},{"word":"an","start":46.39494,"end":46.55494,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01983894221484661},{"word":"alternative","start":46.55494,"end":47.05494,"confidence":0.99902344,"punctuated_word":"alternative","sentiment":"neutral","sentiment_score":-0.04003646597266197},{"word":"number","start":47.11494,"end":47.51494,"confidence":1.0,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04034062847495079},{"word":"please","start":47.51494,"end":47.834938,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.022790107876062393},{"word":"press","start":47.834938,"end":48.07494,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.016620436683297157},{"word":"the","start":48.07494,"end":48.23494,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013308856636285782},{"word":"hash","start":48.23494,"end":48.55494,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.0123650711029768},{"word":"key","start":48.55494,"end":48.95494,"confidence":0.9995117,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":-0.014684967696666718},{"word":"otherwise","start":48.95494,"end":49.45494,"confidence":1.0,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.025765301659703255},{"word":"simply","start":49.51494,"end":49.994938,"confidence":1.0,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":-0.03703602775931358},{"word":"hang","start":49.994938,"end":50.154938,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.06754420697689056},{"word":"up","start":50.154938,"end":50.39494,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05745959281921387},{"word":"now","start":50.39494,"end":50.759937,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.029346853494644165}],"paragraphs":{"transcript":"\nThe person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call.\n\nIf you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key.\n\nOtherwise, simply hang up now.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.4399999,"end":3.3799999,"sentiment":"negative","sentiment_score":-0.5195202103682927},{"text":"I can let them know you've called by sending a text message with your phone number.","start":3.6,"end":7.12,"sentiment":"neutral","sentiment_score":-0.01616231189109385},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":7.12,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.24565365413824716},{"text":"Standard call charges apply if you proceed.","start":11.12,"end":13.38,"sentiment":"neutral","sentiment_score":-0.2567253815276282},{"text":"Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call.","start":14.16,"end":28.95,"sentiment":"neutral","sentiment_score":-0.006051040052071861}],"sentiment":"neutral","sentiment_score":-0.14441205393260634,"num_words":71,"start":1.4399999,"end":28.95},{"sentences":[{"text":"If you wish to leave an alternative number, please press the hash key.","start":29.03,"end":32.39,"sentiment":"neutral","sentiment_score":-0.07889502868056297},{"text":"Otherwise, simply hang up now.","start":32.39,"end":34.25,"sentiment":"neutral","sentiment_score":-0.1062473863363266},{"text":"If you wish to leave an alternative number, please press the hash key.","start":37.190002,"end":40.63,"sentiment":"neutral","sentiment_score":-0.028719370898145895},{"text":"Otherwise, simply hang up now.","start":40.63,"end":42.55494,"sentiment":"neutral","sentiment_score":-0.05757860764861107},{"text":"If you wish to leave an alternative number, please press the hash key.","start":45.51494,"end":48.95494,"sentiment":"neutral","sentiment_score":-0.019805166583794814}],"sentiment":"neutral","sentiment_score":-0.05052212918443339,"num_words":49,"start":29.03,"end":48.95494},{"sentences":[{"text":"Otherwise, simply hang up now.","start":48.95494,"end":50.759937,"sentiment":"neutral","sentiment_score":-0.04343039654195309}],"sentiment":"neutral","sentiment_score":-0.04343039654195309,"num_words":5,"start":48.95494,"end":50.759937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call.\n\nIf you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key.\n\nOtherwise, simply hang up now.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.4399999,"end":3.3799999,"sentiment":"negative","sentiment_score":-0.5195202103682927},{"text":"I can let them know you've called by sending a text message with your phone number.","start":3.6,"end":7.12,"sentiment":"neutral","sentiment_score":-0.01616231189109385},{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start":7.12,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.24565365413824716},{"text":"Standard call charges apply if you proceed.","start":11.12,"end":13.38,"sentiment":"neutral","sentiment_score":-0.2567253815276282},{"text":"Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call.","start":14.16,"end":28.95,"sentiment":"neutral","sentiment_score":-0.006051040052071861}],"sentiment":"neutral","sentiment_score":-0.14441205393260634,"channel":1,"num_words":71,"start":1.4399999,"end":28.95},{"sentences":[{"text":"If you wish to leave an alternative number, please press the hash key.","start":29.03,"end":32.39,"sentiment":"neutral","sentiment_score":-0.07889502868056297},{"text":"Otherwise, simply hang up now.","start":32.39,"end":34.25,"sentiment":"neutral","sentiment_score":-0.1062473863363266},{"text":"If you wish to leave an alternative number, please press the hash key.","start":37.190002,"end":40.63,"sentiment":"neutral","sentiment_score":-0.028719370898145895},{"text":"Otherwise, simply hang up now.","start":40.63,"end":42.55494,"sentiment":"neutral","sentiment_score":-0.05757860764861107},{"text":"If you wish to leave an alternative number, please press the hash key.","start":45.51494,"end":48.95494,"sentiment":"neutral","sentiment_score":-0.019805166583794814}],"sentiment":"neutral","sentiment_score":-0.05052212918443339,"channel":1,"num_words":49,"start":29.03,"end":48.95494},{"sentences":[{"text":"Otherwise, simply hang up now.","start":48.95494,"end":50.759937,"sentiment":"neutral","sentiment_score":-0.04343039654195309}],"sentiment":"neutral","sentiment_score":-0.04343039654195309,"channel":1,"num_words":5,"start":48.95494,"end":50.759937}]},"summary":{"result":"success","short":"The caller is informed by the automated system that the person they are trying to reach is not available and they can leave a text message with their phone number. The system also informs the caller of standard call charges and offers options to leave a different number or hang up. The caller is instructed to press the hash key if they want to leave an alternative number."},"intents":{"segments":[{"text":"If you don't want to send a text, hang up before the tone, and you won't be charged.","start_word":23,"end_word":40,"intents":[{"intent":"Hang up","confidence_score":0.7603032}]},{"text":"Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call.","start_word":48,"end_word":70,"intents":[{"intent":"Leave message","confidence_score":0.0080182385},{"intent":"Provide contact number","confidence_score":0.009235321}]},{"text":"If you wish to leave an alternative number, please press the hash key.","start_word":71,"end_word":83,"intents":[{"intent":"Request alternative number","confidence_score":0.023425234}]}]},"sentiments":{"segments":[{"text":"The person you've called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.4972274899482727},{"text":"I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone, and you won't be charged. Standard call charges apply if you proceed. Your number, 61391212466 will be sent in a text message to the person you called with the date and time of your call. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now. If you wish to leave an alternative number, please press the hash key. Otherwise, simply hang up now.","start_word":7,"end_word":124,"sentiment":"neutral","sentiment_score":-0.07757231593132019}],"average":{"sentiment":"neutral","sentiment_score":-0.10316105586726491}}}}