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Hey. Hi, Glenn. It's Ross with Checklist Genesys. How's this help you, ma'am?\n\nCan you hear me now? Glenn, it's Ross with Techcom Systems. How are you? From Tech Home Systems. Getting back to you regarding your inquiry for Power Shield.\n\nYep. So I just wanted to confirm a claim. How many units are you after? Just one. Okay.\n\nSo do you want the pricing in stock? Okay. So currently, we do have following product in stock, and the pricing stands for $1312.0.48. Sure. Happy to send you over email.\n\nSo do you want me to send you an formal quote? Alright. No worries. Sending you through. This is the best email.\n\nRight? Gg.welch@stra.com.au. Alright. Got you, mate. No worries.\n\nAlright. Yep. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Glenn?","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.0024494361132383347},{"text":"Hey.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.025454582646489143},{"text":"Hi, Glenn.","start":6.16,"end":6.72,"sentiment":"neutral","sentiment_score":0.07739586383104324},{"text":"It's Ross with Checklist Genesys.","start":6.72,"end":8.72,"sentiment":"neutral","sentiment_score":0.11764563173055649},{"text":"How's this help you, ma'am?","start":8.72,"end":10.2699995,"sentiment":"neutral","sentiment_score":0.18676909506320954}],"sentiment":"neutral","sentiment_score":0.11381458776692549,"num_words":15,"start":2.56,"end":10.2699995},{"sentences":[{"text":"Can you hear me now?","start":13.505,"end":16.244999,"sentiment":"neutral","sentiment_score":-0.04602622091770172},{"text":"Glenn, it's Ross with Techcom Systems.","start":17.585,"end":19.845001,"sentiment":"neutral","sentiment_score":0.03733883115152518},{"text":"How are you?","start":19.905,"end":20.725,"sentiment":"neutral","sentiment_score":0.04892160122593244},{"text":"From Tech Home Systems.","start":25.92,"end":27.380001,"sentiment":"neutral","sentiment_score":-0.0005296680610626936},{"text":"Getting back to you regarding your inquiry for Power Shield.","start":27.6,"end":30.74,"sentiment":"neutral","sentiment_score":0.03919478543102741}],"sentiment":"neutral","sentiment_score":0.018946281002302254,"num_words":28,"start":13.505,"end":30.74},{"sentences":[{"text":"Yep.","start":34.48,"end":34.96,"sentiment":"neutral","sentiment_score":0.08037187159061432},{"text":"So I just wanted to confirm a claim.","start":34.96,"end":38.0,"sentiment":"neutral","sentiment_score":0.07105898763984442},{"text":"How many units are you after?","start":38.0,"end":39.7,"sentiment":"neutral","sentiment_score":0.031051830078164738},{"text":"Just one.","start":43.045,"end":43.684998,"sentiment":"neutral","sentiment_score":0.020485643297433853},{"text":"Okay.","start":43.684998,"end":44.184998,"sentiment":"neutral","sentiment_score":0.028937526047229767}],"sentiment":"neutral","sentiment_score":0.05028130921224753,"num_words":18,"start":34.48,"end":44.184998},{"sentences":[{"text":"So do you want the pricing in stock?","start":44.645,"end":46.825,"sentiment":"neutral","sentiment_score":0.01812590449117124},{"text":"Okay.","start":51.684998,"end":52.184998,"sentiment":"neutral","sentiment_score":0.06806065142154694},{"text":"So currently, we do have following product in stock, and the pricing stands for $1312.0.48.","start":52.245,"end":61.920002,"sentiment":"neutral","sentiment_score":0.07071514204144477},{"text":"Sure.","start":68.605,"end":69.085,"sentiment":"neutral","sentiment_score":0.16504409909248352},{"text":"Happy to send you over email.","start":69.085,"end":70.765,"sentiment":"neutral","sentiment_score":0.3014562527338664}],"sentiment":"neutral","sentiment_score":0.10476053656349259,"num_words":31,"start":44.645,"end":70.765},{"sentences":[{"text":"So do you want me to send you an formal quote?","start":70.765,"end":73.265,"sentiment":"neutral","sentiment_score":0.1784228519959883},{"text":"Alright.","start":76.445,"end":76.845,"sentiment":"neutral","sentiment_score":0.19032208621501925},{"text":"No worries.","start":76.845,"end":77.405,"sentiment":"neutral","sentiment_score":0.16506709903478622},{"text":"Sending you through.","start":77.405,"end":78.385,"sentiment":"neutral","sentiment_score":0.17262948056062064},{"text":"This is the best email.","start":79.805,"end":80.765,"sentiment":"neutral","sentiment_score":0.2634777516126633}],"sentiment":"neutral","sentiment_score":0.19629022072662006,"num_words":22,"start":70.765,"end":80.765},{"sentences":[{"text":"Right?","start":80.765,"end":81.085,"sentiment":"neutral","sentiment_score":0.15629857778549194},{"text":"Gg.welch@stra.com.au.","start":81.085,"end":85.4,"sentiment":"neutral","sentiment_score":0.05578189343214035},{"text":"Alright.","start":87.22,"end":87.7,"sentiment":"neutral","sentiment_score":0.14043688774108887},{"text":"Got you, mate.","start":87.7,"end":88.34,"sentiment":"neutral","sentiment_score":0.179712176322937},{"text":"No worries.","start":88.34,"end":89.08,"sentiment":"neutral","sentiment_score":0.13605476170778275}],"sentiment":"neutral","sentiment_score":0.1454704264178872,"num_words":8,"start":80.765,"end":89.08},{"sentences":[{"text":"Alright.","start":90.1,"end":90.6,"sentiment":"neutral","sentiment_score":0.13449880480766296},{"text":"Yep.","start":91.46,"end":91.86,"sentiment":"neutral","sentiment_score":0.18866142630577087},{"text":"Cheers.","start":91.86,"end":92.34,"sentiment":"positive","sentiment_score":0.366376131772995},{"text":"Bye.","start":92.34,"end":92.84,"sentiment":"neutral","sentiment_score":0.15623584389686584}],"sentiment":"neutral","sentiment_score":0.21144305169582367,"num_words":4,"start":90.1,"end":92.84}]}}]},{"alternatives":[{"transcript":"Hello? 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Hello? Who's calling? Sorry. You're breaking up.\n\nWho is it? Yeah. Who's this? Good. I can't quite make out where you're calling from.\n\nSorry. Alright. Okay. Now we do. Yep.\n\nJust one. Yeah. That's pretty much why I contacted you. Yeah. Right.\n\nAre you able to email me that back? Because I need to put that into my quote. Yeah. That'd be great. Thanks.\n\nThank you. Bye. Correct. Yes. Okay.\n\nThanks. Thanks. Bye. 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Hello?\n\nChannel 0: Hello, Glenn?\n\nChannel 1: Who's calling?\n\nChannel 0: Hey. Hi, Glenn. It's Ross with Checklist Genesys. How's this help you, ma'am?\n\nChannel 1: Sorry. You're breaking up. Who is it?\n\nChannel 0: Can you hear me\n\nChannel 1: Yeah.\n\nChannel 0: now?\n\nChannel 1: Who's this?\n\nChannel 0: Glenn, it's Ross with Techcom Systems. How are you?\n\nChannel 1: Good. I can't quite make out where you're calling from. Sorry.\n\nChannel 0: From Tech Home Systems. Getting back to you regarding your inquiry for Power Shield.\n\nChannel 1: Alright. Okay. Now we do. Yep.\n\nChannel 0: Yep. So I just wanted to confirm a claim. How many units are you after?\n\nChannel 1: Just one.\n\nChannel 0: Just one. Okay. So do you want the pricing in stock?\n\nChannel 1: Yeah. That's pretty much why I contacted you. Yeah.\n\nChannel 0: Okay. So currently, we do have following product in stock, and the pricing stands for $1312.0.48.\n\nChannel 1: Right. Are you able to email me that back? Because I need to put that into my quote.\n\nChannel 0: Sure. Happy to send you over email. So do you want me to send you an formal quote?\n\nChannel 1: Yeah. That'd be great. Thanks.\n\nChannel 0: Alright. No worries. Sending you through.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: This is the best email. Right? Gg.welch@stra.com.au.\n\nChannel 1: Correct. Yes.\n\nChannel 0: Alright. Got you, mate. No worries. Alright.\n\nChannel 1: Okay. Thanks. Thanks. Bye. Bye.\n\nChannel 0: Yep. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.0035030432045459747},{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.003133955877274275}],"sentiment":"neutral","sentiment_score":0.0033184995409101248,"channel":1,"num_words":2,"start":0.64,"end":3.06},{"sentences":[{"text":"Hello, Glenn?","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.0024494361132383347}],"sentiment":"neutral","sentiment_score":0.0024494361132383347,"channel":0,"num_words":2,"start":2.56,"end":3.46},{"sentences":[{"text":"Who's calling?","start":4.16,"end":4.98,"sentiment":"neutral","sentiment_score":-0.001972780912183225}],"sentiment":"neutral","sentiment_score":-0.001972780912183225,"channel":1,"num_words":2,"start":4.16,"end":4.98},{"sentences":[{"text":"Hey.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.025454582646489143},{"text":"Hi, 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Ross confirms the pricing for a product in stock and sends an email with a quote to Glenn. Glenn requests an formal quote via email and Ross agrees to send it to him."},"intents":{"segments":[{"text":"It's Ross with Checklist Genesys. How's this help you, ma'am? Sorry.","start_word":9,"end_word":19,"intents":[{"intent":"Providing information","confidence_score":0.005359525}]},{"text":"So I just wanted to confirm a claim. How many units are you after?","start_word":75,"end_word":88,"intents":[{"intent":"Confirming a claim","confidence_score":0.4484915}]},{"text":"Happy to send you over email. So do you want me to send you an formal quote? Yeah.","start_word":146,"end_word":163,"intents":[{"intent":"Sending a quote","confidence_score":0.000091659305}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Hello? Glenn? Who's calling? Hey. Hi, Glenn. It's Ross with Checklist Genesys. How's this help you, ma'am? Sorry. You're breaking up. Who is it? Can you hear me Yeah. now? Who's this? Glenn, it's Ross with Techcom Systems. How are you? Good. I can't quite make out where you're calling from. Sorry. From Tech Home Systems. Getting back to you regarding your inquiry for Power Shield. Alright. Okay. Now we do. Yep. Yep. So I just wanted to confirm a claim. How many units are you after? Just one. Just one. Okay. So do you want the pricing in stock? Yeah. That's pretty much why I contacted you. Yeah. Okay. So currently, we do have following product in stock, and the pricing stands for $1312.0.48. Right. Are you able to email me that back? Because I need to put that into my quote. Sure. Happy to send you over email. So do you want me to send you an formal quote? Yeah.","start_word":0,"end_word":163,"sentiment":"neutral","sentiment_score":0.0488155335187912},{"text":"That'd be great. Thanks.","start_word":164,"end_word":167,"sentiment":"positive","sentiment_score":0.508474588394165},{"text":"Alright. No worries. 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