{"metadata":{"transaction_key":"deprecated","request_id":"019f1119-5414-7511-a9a8-3c1dbe1e1e75","sha256":"47af313e3ad4547a93e1c8dfcc82df11f7c670a568dad295e18eb1aee6af6fb7","created":"2026-06-29T01:58:21.410Z","duration":9.143937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":29}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the","confidence":1.0,"words":[{"word":"the","start":1.04,"end":1.28,"confidence":0.99121094,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6865841746330261},{"word":"person","start":1.28,"end":1.68,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6427599191665649},{"word":"you've","start":1.68,"end":1.92,"confidence":0.8569336,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.6368851661682129},{"word":"called","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.6551880240440369},{"word":"is","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.7584947347640991},{"word":"not","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7516366243362427},{"word":"available","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.691663920879364},{"word":"i","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.23150530457496643},{"word":"can","start":3.4399998,"end":3.52,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.19192197918891907},{"word":"let","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.09088173508644104},{"word":"them","start":3.76,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.02853792905807495},{"word":"know","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.15417897701263428},{"word":"you","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011133745312690737},{"word":"called","start":4.24,"end":4.56,"confidence":0.54785156,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.0800265520811081},{"word":"by","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.06294645369052887},{"word":"sending","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.0957556962966919},{"word":"a","start":5.04,"end":5.12,"confidence":0.984375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04702695459127426},{"word":"text","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.017670363187789917},{"word":"message","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.04979774355888367},{"word":"with","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11386007070541382},{"word":"your","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.03680935502052307},{"word":"phone","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.03753484785556793},{"word":"number","start":6.3199997,"end":6.7999997,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.023045845329761505},{"word":"if","start":6.7999997,"end":6.96,"confidence":0.99902344,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.38965973258018494},{"word":"you","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3719357550144195},{"word":"don't","start":7.12,"end":7.3599997,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3628372550010681},{"word":"want","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.4410130977630615},{"word":"to","start":7.52,"end":7.68,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6019296646118164},{"word":"send","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.5945668816566467},{"word":"a","start":7.8399997,"end":7.9199996,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6497581005096436},{"word":"text","start":7.9199996,"end":8.4,"confidence":0.99902344,"punctuated_word":"text,","sentiment":"negative","sentiment_score":-0.7190926671028137},{"word":"hang","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.7912785410881042},{"word":"up","start":8.559999,"end":8.72,"confidence":0.99609375,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.5998370051383972},{"word":"before","start":8.72,"end":9.04,"confidence":0.99316406,"punctuated_word":"before","sentiment":"negative","sentiment_score":-0.5889155268669128},{"word":"the","start":9.04,"end":9.091969,"confidence":0.56689453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2978137135505676}],"paragraphs":{"transcript":"\nThe person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.04,"end":3.06,"sentiment":"negative","sentiment_score":-0.6890303662845066},{"text":"I can let them know you called by sending a text message with your phone number.","start":3.1999998,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.02789341378957033},{"text":"If you don't want to send a text, hang up before the","start":6.7999997,"end":9.091969,"sentiment":"negative","sentiment_score":-0.534053161740303}],"sentiment":"negative","sentiment_score":-0.33366128930023736,"num_words":35,"start":1.04,"end":9.091969}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.04,"end":3.06,"sentiment":"negative","sentiment_score":-0.6890303662845066},{"text":"I can let them know you called by sending a text message with your phone number.","start":3.1999998,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.02789341378957033},{"text":"If you don't want to send a text, hang up before the","start":6.7999997,"end":9.091969,"sentiment":"negative","sentiment_score":-0.534053161740303}],"sentiment":"negative","sentiment_score":-0.33366128930023736,"channel":1,"num_words":35,"start":1.04,"end":9.091969}]},"summary":{"result":"success","short":"The person you've called is not available. I can let them know you called by sending a text message with your phone number. If you don't want to send a text, hang up before the"},"intents":{"segments":[{"text":"I can let them know you called by sending a text message with your phone number.","start_word":7,"end_word":22,"intents":[{"intent":"Notifying caller of unavailability","confidence_score":0.010761475},{"intent":"Offering text message","confidence_score":0.03246495},{"intent":"Confirming caller's availability","confidence_score":0.0081594745},{"intent":"Requesting text message","confidence_score":0.0075338157}]}]},"sentiments":{"segments":[{"text":"The person you've called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.6788646578788757},{"text":"I can let them know you called by sending a text message with your phone number.","start_word":7,"end_word":22,"sentiment":"neutral","sentiment_score":-0.026126431301236153},{"text":"If you don't want to send a text, hang up before the","start_word":23,"end_word":34,"sentiment":"negative","sentiment_score":-0.5490269660949707}],"average":{"sentiment":"negative","sentiment_score":-0.3646216826005416}}}}