{"metadata":{"transaction_key":"deprecated","request_id":"01a089e7-a45c-7400-8bff-970b2d6e9160","sha256":"90cfa240d9d459e5532cc1f7168e7821b48474b9f00046dbc01042f50a9d7e4a","created":"2026-09-10T06:00:56.571Z","duration":77.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":104,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":104},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":104,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for contacting Care Automotive. This call may be recorded for quality and verification purposes. Care Automotive is focused on developing new technologies that deliver a high quality repair and customer experience. Our highly skilled teams are committed to delivering quality outcomes for our customers. We apologize that you are waiting. One of our team members will be with you shortly. At Care Automotive, our passion is to be totally focused on our customers and our people. Thanks for holding. If you would prefer to leave a message and have","confidence":0.99902344,"words":[{"word":"thank","start":0.64,"end":0.96,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.407851904630661},{"word":"you","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4417368769645691},{"word":"for","start":1.28,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.34464502334594727},{"word":"contacting","start":1.5999999,"end":2.1,"confidence":1.0,"punctuated_word":"contacting","sentiment":"positive","sentiment_score":0.3365035057067871},{"word":"care","start":2.1599998,"end":2.6399999,"confidence":0.7783203,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":0.2343979775905609},{"word":"automotive","start":2.6399999,"end":3.1399999,"confidence":0.99869794,"punctuated_word":"Automotive.","sentiment":"neutral","sentiment_score":0.2745627164840698},{"word":"this","start":4.64,"end":4.96,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03925077244639397},{"word":"call","start":4.96,"end":5.3599997,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05578024685382843},{"word":"may","start":5.3599997,"end":5.68,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.027151867747306824},{"word":"be","start":5.68,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03540671989321709},{"word":"recorded","start":5.8399997,"end":6.3199997,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.03970685228705406},{"word":"for","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05679779872298241},{"word":"quality","start":6.56,"end":6.96,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.03353239595890045},{"word":"and","start":6.96,"end":7.2799997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04165972024202347},{"word":"verification","start":7.2799997,"end":7.7799997,"confidence":1.0,"punctuated_word":"verification","sentiment":"neutral","sentiment_score":0.10886742174625395},{"word":"purposes","start":8.08,"end":8.58,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.13328585028648376},{"word":"care","start":15.455,"end":15.775001,"confidence":0.36450195,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":0.16647115349769592},{"word":"automotive","start":15.775001,"end":16.275002,"confidence":0.9797363,"punctuated_word":"Automotive","sentiment":"neutral","sentiment_score":0.1823199093341827},{"word":"is","start":16.495,"end":16.735,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20620831847190857},{"word":"focused","start":16.735,"end":17.135,"confidence":1.0,"punctuated_word":"focused","sentiment":"neutral","sentiment_score":0.2261673808097839},{"word":"on","start":17.135,"end":17.375,"confidence":1.0,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.3943193852901459},{"word":"developing","start":17.375,"end":17.855,"confidence":1.0,"punctuated_word":"developing","sentiment":"positive","sentiment_score":0.3927699327468872},{"word":"new","start":17.855,"end":18.175,"confidence":1.0,"punctuated_word":"new","sentiment":"positive","sentiment_score":0.4262177050113678},{"word":"technologies","start":18.175,"end":18.675,"confidence":0.9838867,"punctuated_word":"technologies","sentiment":"positive","sentiment_score":0.345150351524353},{"word":"that","start":18.895,"end":19.135,"confidence":0.99316406,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.38578811287879944},{"word":"deliver","start":19.135,"end":19.615,"confidence":1.0,"punctuated_word":"deliver","sentiment":"positive","sentiment_score":0.3972351253032684},{"word":"a","start":19.615,"end":19.695,"confidence":0.99316406,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.48007169365882874},{"word":"high","start":19.695,"end":19.935,"confidence":0.99902344,"punctuated_word":"high","sentiment":"positive","sentiment_score":0.4413049817085266},{"word":"quality","start":19.935,"end":20.435,"confidence":1.0,"punctuated_word":"quality","sentiment":"positive","sentiment_score":0.3841725885868073},{"word":"repair","start":20.494999,"end":20.975,"confidence":0.9838867,"punctuated_word":"repair","sentiment":"positive","sentiment_score":0.4504250288009643},{"word":"and","start":20.975,"end":21.215,"confidence":0.9970703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5176079273223877},{"word":"customer","start":21.215,"end":21.715,"confidence":1.0,"punctuated_word":"customer","sentiment":"positive","sentiment_score":0.506294846534729},{"word":"experience","start":21.775,"end":22.275,"confidence":0.9995117,"punctuated_word":"experience.","sentiment":"positive","sentiment_score":0.41052868962287903},{"word":"our","start":32.87,"end":33.11,"confidence":0.9580078,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.21651843190193176},{"word":"highly","start":33.11,"end":33.43,"confidence":0.99609375,"punctuated_word":"highly","sentiment":"neutral","sentiment_score":0.2638436555862427},{"word":"skilled","start":33.43,"end":33.83,"confidence":0.9970703,"punctuated_word":"skilled","sentiment":"neutral","sentiment_score":0.2621602416038513},{"word":"teams","start":33.83,"end":34.15,"confidence":0.91015625,"punctuated_word":"teams","sentiment":"positive","sentiment_score":0.35626232624053955},{"word":"are","start":34.15,"end":34.31,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3027137815952301},{"word":"committed","start":34.31,"end":34.71,"confidence":1.0,"punctuated_word":"committed","sentiment":"neutral","sentiment_score":0.2830662727355957},{"word":"to","start":34.71,"end":34.87,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.40024319291114807},{"word":"delivering","start":34.87,"end":35.35,"confidence":1.0,"punctuated_word":"delivering","sentiment":"positive","sentiment_score":0.4368409514427185},{"word":"quality","start":35.35,"end":35.83,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.2988434433937073},{"word":"outcomes","start":35.83,"end":36.31,"confidence":0.99902344,"punctuated_word":"outcomes","sentiment":"positive","sentiment_score":0.6245759129524231},{"word":"for","start":36.31,"end":36.47,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.48138850927352905},{"word":"our","start":36.47,"end":36.71,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.35739588737487793},{"word":"customers","start":36.71,"end":37.21,"confidence":0.99902344,"punctuated_word":"customers.","sentiment":"neutral","sentiment_score":0.307266503572464},{"word":"we","start":48.645,"end":48.885002,"confidence":0.8935547,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.264579176902771},{"word":"apologize","start":48.885002,"end":49.385002,"confidence":1.0,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.289368599653244},{"word":"that","start":49.605003,"end":49.765,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2879032492637634},{"word":"you","start":49.765,"end":49.925003,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2938491106033325},{"word":"are","start":49.925003,"end":50.085,"confidence":0.6870117,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3040139079093933},{"word":"waiting","start":50.085,"end":50.565002,"confidence":0.99658203,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":-0.3302510976791382},{"word":"one","start":50.565002,"end":50.725002,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.1880832314491272},{"word":"of","start":50.725002,"end":50.885002,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1188356950879097},{"word":"our","start":50.885002,"end":51.045002,"confidence":0.9970703,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.12638624012470245},{"word":"team","start":51.045002,"end":51.205,"confidence":0.9980469,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.0942600592970848},{"word":"members","start":51.205,"end":51.685,"confidence":1.0,"punctuated_word":"members","sentiment":"neutral","sentiment_score":-0.10237719118595125},{"word":"will","start":51.685,"end":51.845,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08321449905633926},{"word":"be","start":51.845,"end":51.925003,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08035917580127716},{"word":"with","start":51.925003,"end":52.085,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.13591177761554718},{"word":"you","start":52.085,"end":52.325,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1310669630765915},{"word":"shortly","start":52.325,"end":52.825,"confidence":0.9995117,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.12103643268346786},{"word":"at","start":61.96,"end":62.12,"confidence":0.60791016,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.17214712500572205},{"word":"care","start":62.12,"end":62.44,"confidence":0.23046875,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":0.1812634915113449},{"word":"automotive","start":62.44,"end":62.94,"confidence":0.9967448,"punctuated_word":"Automotive,","sentiment":"neutral","sentiment_score":0.23720957338809967},{"word":"our","start":63.239998,"end":63.399998,"confidence":0.9892578,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.3300715684890747},{"word":"passion","start":63.399998,"end":63.8,"confidence":0.9951172,"punctuated_word":"passion","sentiment":"positive","sentiment_score":0.4144065380096435},{"word":"is","start":63.8,"end":64.04,"confidence":0.9892578,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.336323082447052},{"word":"to","start":64.04,"end":64.119995,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4443249702453614},{"word":"be","start":64.119995,"end":64.28,"confidence":0.99316406,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4087214171886444},{"word":"totally","start":64.28,"end":64.78,"confidence":0.99316406,"punctuated_word":"totally","sentiment":"positive","sentiment_score":0.4469860792160034},{"word":"focused","start":64.84,"end":65.32,"confidence":0.9921875,"punctuated_word":"focused","sentiment":"positive","sentiment_score":0.404094934463501},{"word":"on","start":65.32,"end":65.479996,"confidence":0.92578125,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5513582825660706},{"word":"our","start":65.479996,"end":65.64,"confidence":0.9404297,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.5060495138168335},{"word":"customers","start":65.64,"end":66.105,"confidence":0.9536133,"punctuated_word":"customers","sentiment":"positive","sentiment_score":0.4180701971054077},{"word":"and","start":66.105,"end":66.58501,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5041489601135254},{"word":"our","start":66.58501,"end":67.08501,"confidence":0.9902344,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.48798632621765137},{"word":"people","start":70.345,"end":70.845,"confidence":0.9995117,"punctuated_word":"people.","sentiment":"positive","sentiment_score":0.3871866166591644},{"word":"thanks","start":73.865005,"end":74.265,"confidence":0.91503906,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.31578993797302246},{"word":"for","start":74.265,"end":74.425,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2979056239128113},{"word":"holding","start":74.425,"end":74.90501,"confidence":1.0,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.19925861060619351},{"word":"if","start":74.90501,"end":75.065,"confidence":0.9970703,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.008422661572694778},{"word":"you","start":75.065,"end":75.225006,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006628949195146561},{"word":"would","start":75.225006,"end":75.385,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.011962905526161194},{"word":"prefer","start":75.385,"end":75.625,"confidence":1.0,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":-0.01242365688085556},{"word":"to","start":75.625,"end":75.785,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.028513366356492043},{"word":"leave","start":75.785,"end":76.025,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.026589449495077133},{"word":"a","start":76.025,"end":76.105,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03655179589986801},{"word":"message","start":76.105,"end":76.505005,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.03623402491211891},{"word":"and","start":76.505005,"end":76.665,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0066288672387599945},{"word":"have","start":76.665,"end":77.11194,"confidence":0.98535156,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004397090524435043}],"paragraphs":{"transcript":"\nThank you for contacting Care Automotive. This call may be recorded for quality and verification purposes. Care Automotive is focused on developing new technologies that deliver a high quality repair and customer experience. Our highly skilled teams are committed to delivering quality outcomes for our customers. We apologize that you are waiting.\n\nOne of our team members will be with you shortly. At Care Automotive, our passion is to be totally focused on our customers and our people. Thanks for holding. If you would prefer to leave a message and have","paragraphs":[{"sentences":[{"text":"Thank you for contacting Care Automotive.","start":0.64,"end":3.1399999,"sentiment":"positive","sentiment_score":0.33994966745376587},{"text":"This call may be recorded for quality and verification purposes.","start":4.64,"end":8.58,"sentiment":"neutral","sentiment_score":0.05714396461844444},{"text":"Care Automotive is focused on developing new technologies that deliver a high quality repair and customer experience.","start":15.455,"end":22.275,"sentiment":"positive","sentiment_score":0.3713560665355009},{"text":"Our highly skilled teams are committed to delivering quality outcomes for our customers.","start":32.87,"end":37.21,"sentiment":"positive","sentiment_score":0.35316300850648147},{"text":"We apologize that you are waiting.","start":48.645,"end":50.565002,"sentiment":"neutral","sentiment_score":-0.29499419033527374}],"sentiment":"neutral","sentiment_score":0.22587201443429178,"num_words":52,"start":0.64,"end":50.565002},{"sentences":[{"text":"One of our team members will be with you shortly.","start":50.565002,"end":52.825,"sentiment":"neutral","sentiment_score":-0.11815312653779983},{"text":"At Care Automotive, our passion is to be totally focused on our customers and our people.","start":61.96,"end":70.845,"sentiment":"positive","sentiment_score":0.38939679227769375},{"text":"Thanks for holding.","start":73.865005,"end":74.90501,"sentiment":"neutral","sentiment_score":0.2709847241640091},{"text":"If you would prefer to leave a message and have","start":74.90501,"end":77.11194,"sentiment":"neutral","sentiment_score":-0.01527132634073496}],"sentiment":"neutral","sentiment_score":0.14638611077307126,"num_words":39,"start":50.565002,"end":77.11194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for contacting Care Automotive. This call may be recorded for quality and verification purposes. Care Automotive is focused on developing new technologies that deliver a high quality repair and customer experience. Our highly skilled teams are committed to delivering quality outcomes for our customers. We apologize that you are waiting.\n\nOne of our team members will be with you shortly. At Care Automotive, our passion is to be totally focused on our customers and our people. Thanks for holding. If you would prefer to leave a message and have","paragraphs":[{"sentences":[{"text":"Thank you for contacting Care Automotive.","start":0.64,"end":3.1399999,"sentiment":"positive","sentiment_score":0.33994966745376587},{"text":"This call may be recorded for quality and verification purposes.","start":4.64,"end":8.58,"sentiment":"neutral","sentiment_score":0.05714396461844444},{"text":"Care Automotive is focused on developing new technologies that deliver a high quality repair and customer experience.","start":15.455,"end":22.275,"sentiment":"positive","sentiment_score":0.3713560665355009},{"text":"Our highly skilled teams are committed to delivering quality outcomes for our customers.","start":32.87,"end":37.21,"sentiment":"positive","sentiment_score":0.35316300850648147},{"text":"We apologize that you are waiting.","start":48.645,"end":50.565002,"sentiment":"neutral","sentiment_score":-0.29499419033527374}],"sentiment":"neutral","sentiment_score":0.22587201443429178,"channel":1,"num_words":52,"start":0.64,"end":50.565002},{"sentences":[{"text":"One of our team members will be with you shortly.","start":50.565002,"end":52.825,"sentiment":"neutral","sentiment_score":-0.11815312653779983},{"text":"At Care Automotive, our passion is to be totally focused on our customers and our people.","start":61.96,"end":70.845,"sentiment":"positive","sentiment_score":0.38939679227769375},{"text":"Thanks for holding.","start":73.865005,"end":74.90501,"sentiment":"neutral","sentiment_score":0.2709847241640091},{"text":"If you would prefer to leave a message and have","start":74.90501,"end":77.11194,"sentiment":"neutral","sentiment_score":-0.01527132634073496}],"sentiment":"neutral","sentiment_score":0.14638611077307126,"channel":1,"num_words":39,"start":50.565002,"end":77.11194}]},"summary":{"result":"success","short":"The customer has called Care Automotive and is waiting on hold. The representative apologizes and informs the customer that a team member will be with them shortly. The representative also mentions their passion for customer satisfaction and offers the option to leave a message."},"intents":{"segments":[{"text":"At Care Automotive, our passion is to be totally focused on our customers and our people. Thanks for holding.","start_word":62,"end_word":80,"intents":[{"intent":"Inform callers","confidence_score":0.2477997}]}]},"sentiments":{"segments":[{"text":"Thank you for contacting Care Automotive. This call may be recorded for quality and verification purposes.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.1766047179698944},{"text":"Care Automotive is focused on developing new technologies that deliver a high quality repair and customer experience. Our highly skilled teams are committed to delivering quality outcomes for our customers.","start_word":16,"end_word":45,"sentiment":"positive","sentiment_score":0.3687905669212342},{"text":"We apologize that you are waiting. One of our team members will be with you shortly.","start_word":46,"end_word":61,"sentiment":"neutral","sentiment_score":-0.1890435516834259},{"text":"At Care Automotive, our passion is to be totally focused on our customers and our people.","start_word":62,"end_word":77,"sentiment":"positive","sentiment_score":0.380819171667099},{"text":"Thanks for holding. If you would prefer to leave a message and have","start_word":78,"end_word":90,"sentiment":"neutral","sentiment_score":0.05542680621147156}],"average":{"sentiment":"neutral","sentiment_score":0.19401667668269232}}}}