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call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.42,"sentiment":"negative","sentiment_score":-0.6586297750473022},{"text":"The person you are trying to reach is not available.","start":2.48,"end":4.9,"sentiment":"negative","sentiment_score":-0.6354045867919922},{"text":"At the tone, please record your message.","start":5.12,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.28583838258470806},{"text":"When you have finished recording, you may hang up.","start":7.52,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.25215093625916374}],"sentiment":"negative","sentiment_score":-0.4674503286095226,"num_words":34,"start":0.08,"end":10.179999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Good morning, Craig. It's Carl calling from OQ Financial. This is in regards to your scheduled booking. If you could please return my call on 1300160796. 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The representative from OQ Financial, named Carl, leaves a message for Craig regarding his scheduled booking and requests that he return his call on 1300160ter."},"intents":{"segments":[{"text":"If you could please return my call on 1300160796. Thanks, Craig.","start_word":51,"end_word":61,"intents":[{"intent":"Return call","confidence_score":0.49386132}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you are trying to reach is not available.","start_word":0,"end_word":17,"sentiment":"negative","sentiment_score":-0.6472808122634888},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Good morning, Craig. It's Carl calling from OQ Financial. This is in regards to your scheduled booking. 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