{"metadata":{"transaction_key":"deprecated","request_id":"01a0eb8c-16a0-78f3-9121-56e938ce88ee","sha256":"ee6d951ab7a198d022bdf432a0a3c8d740d98bb512589e27cf07aef5f6f3079a","created":"2026-09-29T05:03:43.540Z","duration":502.55994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1213,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1366,"output_tokens":1369},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1366,"output_tokens":84}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Marlene from Ertel. How can I assist you? Mhmm. Yes. Okay. May I know what is the website? Maybe you're accessing the incorrect website. Sorry? Can you repeat the link, please? It should be airtel.au only. No .net. Mhmm. Mhmm. Okay. Can I have your the suburb, please, for the address for me to check? Can you spell the suburb, please? C h e r m m s I d e. Okay. How about the unit number? How about the unit number? Yep. Just to further check. Is it Charlotte? Is it Charlotte Street? 25 Charlotte Street? Okay. So for signing up on Gigafy, we received the order from the website. Like, for example, you signed up today. We received it as well today, and we'll just confirm the payment if it reflect then once all is confirmed, we'll proceed with the activation. Usually, the activation takes, within twenty four hours. And once successful, we'll be sending you an like, a welcome message and Wi Fi name and password for you to be able to connect with the service. The connection box only. That is already your router as well. You should yeah. You just need to switch that on first to process the activation. Because if ever that is switched off, we cannot process the activation, proceed with it. Actually, we're we are the one who will configure it on our end. Once done, all you need to do is just connect with the Internet. It should be working fine after that. We'll provide you the yeah. Yeah. That's correct. Okay. For the connection fee, it depends on the contract that you'll be choosing. Actually, please do know that tech visit is required if ever there's a, like, technical issue, a DNTD box that needs a technician visit on-site. But if there's no issue with the box, we activated it successfully remotely or to disconnect then. For the connection mhmm. No. The Gigafy team is the one responsible for that, if ever. We're the one who will do that once you place an order. So for the connection fee, it depends on the contract term that you selected you select. Because for the Gigafy, we have twelve and twenty four month contract. But please do know that that is a lock in contract if ever. But we do have a no contract. For the, let me just check. Mhmm. Network. You go find yeah. Mhmm. You go find networks. Mhmm. Yeah. For no contract, we have a connection fee of $45. But if you choose twelve or twenty four month contract, there's no connection fee for that. But please do note that that is a lock in contract. If ever you'll be cancelling within the contract term, there is a cancellation fees applicable. Actually, that's that's your website before, but we're currently deleting that one. We're still in process of deleting that website. This is our new website. Yeah. Mhmm. Okay. Sure. Just give us a callback again if you have other questions if or if you need assistance. You're welcome. Bye. Have a great day.","confidence":0.9951172,"words":[{"word":"hello","start":2.96,"end":3.46,"confidence":0.84716797,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.16146615147590637},{"word":"good","start":3.84,"end":4.08,"confidence":0.9838867,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.41861650347709656},{"word":"afternoon","start":4.08,"end":4.58,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3997008502483368},{"word":"this","start":4.64,"end":4.88,"confidence":0.99902344,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3699132800102234},{"word":"is","start":4.88,"end":5.12,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3638598918914795},{"word":"marlene","start":5.12,"end":5.62,"confidence":0.88916016,"punctuated_word":"Marlene","sentiment":"positive","sentiment_score":0.4253190755844116},{"word":"from","start":7.8399997,"end":8.16,"confidence":0.3154297,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4512925446033478},{"word":"ertel","start":8.16,"end":8.639999,"confidence":0.72631836,"punctuated_word":"Ertel.","sentiment":"positive","sentiment_score":0.3357168138027191},{"word":"how","start":8.639999,"end":8.8,"confidence":0.9980469,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3658342957496643},{"word":"can","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.39710870385169983},{"word":"i","start":8.96,"end":9.04,"confidence":0.9951172,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3848015964031219},{"word":"assist","start":9.04,"end":9.36,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3501650094985962},{"word":"you","start":9.36,"end":9.86,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.30775830149650574},{"word":"mhmm","start":19.775,"end":20.275,"confidence":0.8937988,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07466694712638855},{"word":"yes","start":35.57,"end":36.07,"confidence":0.72595215,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.035672593861818314},{"word":"okay","start":37.97,"end":38.47,"confidence":0.91015625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04025312513113022},{"word":"may","start":39.17,"end":39.41,"confidence":0.96875,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.04918493703007698},{"word":"i","start":39.41,"end":39.49,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.066094309091568},{"word":"know","start":39.49,"end":39.73,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06842003762722015},{"word":"what","start":39.73,"end":39.89,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07161758095026016},{"word":"is","start":39.89,"end":40.05,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08150593936443329},{"word":"the","start":40.05,"end":40.21,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06582634896039963},{"word":"website","start":40.21,"end":40.71,"confidence":0.9946289,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.0679139494895935},{"word":"maybe","start":41.355003,"end":41.855003,"confidence":0.9970703,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.27390432357788086},{"word":"you're","start":41.995003,"end":42.475002,"confidence":0.96655273,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.27888044714927673},{"word":"accessing","start":42.475002,"end":42.975002,"confidence":0.99902344,"punctuated_word":"accessing","sentiment":"neutral","sentiment_score":-0.31819623708724976},{"word":"the","start":43.115,"end":43.355003,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3857138454914093},{"word":"incorrect","start":43.355003,"end":43.855003,"confidence":1.0,"punctuated_word":"incorrect","sentiment":"negative","sentiment_score":-0.4309709072113037},{"word":"website","start":43.995003,"end":44.495003,"confidence":0.9719238,"punctuated_word":"website.","sentiment":"negative","sentiment_score":-0.3455345034599304},{"word":"sorry","start":65.81,"end":66.31,"confidence":0.8522949,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.0468905046582222},{"word":"can","start":70.115,"end":70.435,"confidence":0.8457031,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02259604074060917},{"word":"you","start":70.435,"end":70.595,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021458543837070465},{"word":"repeat","start":70.595,"end":70.915,"confidence":1.0,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":-0.010337743908166884},{"word":"the","start":70.915,"end":71.415,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013163750059902668},{"word":"link","start":71.875,"end":72.275,"confidence":0.9790039,"punctuated_word":"link,","sentiment":"neutral","sentiment_score":-0.010570804588496683},{"word":"please","start":72.275,"end":72.775,"confidence":0.9980469,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.009096435271203518},{"word":"it","start":78.435,"end":78.675,"confidence":0.5839844,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.007362528704106808},{"word":"should","start":78.675,"end":78.835,"confidence":0.9614258,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0041382331401109695},{"word":"be","start":78.835,"end":79.335,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0140480762347579},{"word":"airtel.au","start":79.555,"end":81.075,"confidence":0.9336955,"punctuated_word":"airtel.au","sentiment":"neutral","sentiment_score":-0.009613663889467716},{"word":"only","start":81.075,"end":81.575,"confidence":0.8815918,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.013325989246368408},{"word":"no","start":81.955,"end":82.455,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.06283636391162872},{"word":"net","start":82.595,"end":83.415,"confidence":0.98413086,"punctuated_word":".net.","sentiment":"neutral","sentiment_score":-0.04674895480275154},{"word":"mhmm","start":84.835,"end":85.335,"confidence":0.96569824,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03675518557429314},{"word":"mhmm","start":98.695,"end":99.195,"confidence":0.8787842,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05097055435180664},{"word":"okay","start":125.47,"end":125.97,"confidence":0.7871094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0029095206409692764},{"word":"can","start":126.705,"end":126.945,"confidence":0.9902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.006283923983573914},{"word":"i","start":126.945,"end":127.105,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00403779000043869},{"word":"have","start":127.105,"end":127.345,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004992552101612091},{"word":"your","start":127.345,"end":127.845,"confidence":0.9716797,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0005598887801170349},{"word":"the","start":128.225,"end":128.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009095273911952972},{"word":"suburb","start":128.545,"end":129.025,"confidence":0.97436523,"punctuated_word":"suburb,","sentiment":"neutral","sentiment_score":0.016857881098985672},{"word":"please","start":129.025,"end":129.345,"confidence":0.9914551,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.006786558777093887},{"word":"for","start":129.345,"end":129.505,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00886586681008339},{"word":"the","start":129.505,"end":129.665,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005957808345556259},{"word":"address","start":129.665,"end":130.065,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.003277670592069626},{"word":"for","start":130.065,"end":130.225,"confidence":0.91748047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005270961672067642},{"word":"me","start":130.225,"end":130.385,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.003334004431962967},{"word":"to","start":130.385,"end":130.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004420671612024307},{"word":"check","start":130.545,"end":131.045,"confidence":0.92871094,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.006006041541695595},{"word":"can","start":138.385,"end":138.545,"confidence":0.94140625,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.006501162424683571},{"word":"you","start":138.545,"end":138.705,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002487506717443466},{"word":"spell","start":138.705,"end":139.025,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.005684787407517433},{"word":"the","start":139.025,"end":139.185,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006447615101933479},{"word":"suburb","start":139.185,"end":139.665,"confidence":0.99902344,"punctuated_word":"suburb,","sentiment":"neutral","sentiment_score":0.007035594433546066},{"word":"please","start":139.665,"end":140.1,"confidence":0.9970703,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.0007606716826558113},{"word":"c","start":142.74,"end":143.14,"confidence":0.6738281,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.0035796016454696655},{"word":"h","start":143.14,"end":143.62001,"confidence":0.9980469,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.004268021788448095},{"word":"e","start":143.62001,"end":144.12001,"confidence":0.99902344,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.004274090752005577},{"word":"r","start":146.58,"end":146.98001,"confidence":0.8803711,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.006112194620072842},{"word":"m","start":146.98001,"end":147.22,"confidence":0.39819336,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.0060731107369065285},{"word":"m","start":147.22,"end":147.72,"confidence":0.83935547,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.005880335345864296},{"word":"s","start":148.1,"end":148.6,"confidence":0.9707031,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.0044064000248909},{"word":"i","start":153.16501,"end":153.66501,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006055768579244614},{"word":"d","start":155.88501,"end":156.38501,"confidence":0.7841797,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.008160047233104706},{"word":"e","start":156.52501,"end":157.02501,"confidence":0.78759766,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":-0.005237581208348274},{"word":"okay","start":161.80501,"end":162.30501,"confidence":0.83813477,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0010180315002799034},{"word":"how","start":165.085,"end":165.325,"confidence":0.82714844,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.012136800214648248},{"word":"about","start":165.325,"end":165.565,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.01253657042980194},{"word":"the","start":165.565,"end":165.725,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012530753389000893},{"word":"unit","start":165.725,"end":166.045,"confidence":1.0,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.01889290101826191},{"word":"number","start":166.045,"end":166.545,"confidence":0.99902344,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.01760340854525566},{"word":"how","start":170.45999,"end":170.7,"confidence":0.94384766,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.028944076970219612},{"word":"about","start":170.7,"end":171.09999,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.025553682819008827},{"word":"the","start":171.09999,"end":171.34,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019061405211687088},{"word":"unit","start":171.34,"end":171.73999,"confidence":1.0,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.024845190346240997},{"word":"number","start":171.73999,"end":172.23999,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.018127556890249252},{"word":"yep","start":187.955,"end":188.195,"confidence":0.7059326,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00858357548713684},{"word":"just","start":188.195,"end":188.595,"confidence":0.8359375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.00038963183760643005},{"word":"to","start":188.595,"end":189.095,"confidence":0.9716797,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008724167943000793},{"word":"further","start":189.395,"end":189.895,"confidence":0.96240234,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.0039056651294231415},{"word":"check","start":189.955,"end":190.455,"confidence":0.8666992,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.013397373259067535},{"word":"is","start":198.74,"end":198.9,"confidence":0.7060547,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005677222739905119},{"word":"it","start":198.9,"end":199.14,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005504375323653221},{"word":"charlotte","start":199.14,"end":199.64,"confidence":0.73535156,"punctuated_word":"Charlotte?","sentiment":"neutral","sentiment_score":0.0032807006500661373},{"word":"is","start":200.42,"end":200.58,"confidence":0.9394531,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.0067544858902692795},{"word":"it","start":200.58,"end":200.82,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007468799129128456},{"word":"charlotte","start":200.82,"end":201.3,"confidence":0.99902344,"punctuated_word":"Charlotte","sentiment":"neutral","sentiment_score":0.003393807914108038},{"word":"street","start":201.3,"end":201.8,"confidence":0.9812012,"punctuated_word":"Street?","sentiment":"neutral","sentiment_score":0.010609433986246586},{"word":"25","start":204.66,"end":205.3,"confidence":0.97802734,"punctuated_word":"25","sentiment":"neutral","sentiment_score":0.020306024700403217},{"word":"charlotte","start":205.3,"end":205.78,"confidence":0.9970703,"punctuated_word":"Charlotte","sentiment":"neutral","sentiment_score":0.010034220293164252},{"word":"street","start":205.78,"end":206.28,"confidence":0.8088379,"punctuated_word":"Street?","sentiment":"neutral","sentiment_score":0.02528531849384308},{"word":"okay","start":208.82,"end":209.32,"confidence":0.91259766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22101867198944092},{"word":"so","start":210.295,"end":210.775,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2292824387550354},{"word":"for","start":210.775,"end":211.275,"confidence":0.8574219,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2821802496910095},{"word":"signing","start":211.575,"end":211.97499,"confidence":0.8286133,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.2963160574436188},{"word":"up","start":211.97499,"end":212.47499,"confidence":0.9716797,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.33425846695899963},{"word":"on","start":212.775,"end":213.17499,"confidence":0.984375,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4055637717247009},{"word":"gigafy","start":213.17499,"end":213.67499,"confidence":0.92211914,"punctuated_word":"Gigafy,","sentiment":"positive","sentiment_score":0.4047330617904663},{"word":"we","start":216.215,"end":216.53499,"confidence":0.49853516,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3972594141960144},{"word":"received","start":216.53499,"end":217.015,"confidence":0.8598633,"punctuated_word":"received","sentiment":"positive","sentiment_score":0.45486980676651},{"word":"the","start":217.015,"end":217.25499,"confidence":0.9941406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3826816082000733},{"word":"order","start":217.25499,"end":217.75499,"confidence":0.9970703,"punctuated_word":"order","sentiment":"positive","sentiment_score":0.4351887106895447},{"word":"from","start":217.81499,"end":218.31499,"confidence":0.97265625,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3549416959285736},{"word":"the","start":218.375,"end":218.61499,"confidence":0.99121094,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4066029489040375},{"word":"website","start":218.61499,"end":219.11499,"confidence":0.8876953,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.32554274797439575},{"word":"like","start":219.33499,"end":219.575,"confidence":0.94628906,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.29216963052749634},{"word":"for","start":219.575,"end":219.73499,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.22581802308559415},{"word":"example","start":219.73499,"end":220.055,"confidence":0.99609375,"punctuated_word":"example,","sentiment":"neutral","sentiment_score":0.28659552335739136},{"word":"you","start":220.055,"end":220.215,"confidence":0.99609375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4343360364437103},{"word":"signed","start":220.215,"end":220.45499,"confidence":0.6010742,"punctuated_word":"signed","sentiment":"positive","sentiment_score":0.3427625298500061},{"word":"up","start":220.45499,"end":220.69499,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.33236831426620483},{"word":"today","start":220.69499,"end":221.19499,"confidence":0.8190918,"punctuated_word":"today.","sentiment":"positive","sentiment_score":0.3693355917930603},{"word":"we","start":221.33499,"end":221.575,"confidence":0.9921875,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.5495279431343079},{"word":"received","start":221.575,"end":221.89499,"confidence":0.8051758,"punctuated_word":"received","sentiment":"positive","sentiment_score":0.555154025554657},{"word":"it","start":221.89499,"end":222.055,"confidence":0.98535156,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.6091578602790833},{"word":"as","start":222.055,"end":222.295,"confidence":0.99316406,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.596646785736084},{"word":"well","start":222.295,"end":222.53499,"confidence":0.9921875,"punctuated_word":"well","sentiment":"positive","sentiment_score":0.5719007849693298},{"word":"today","start":222.53499,"end":223.015,"confidence":0.91308594,"punctuated_word":"today,","sentiment":"positive","sentiment_score":0.5039567947387695},{"word":"and","start":223.015,"end":223.415,"confidence":0.98095703,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3739237189292908},{"word":"we'll","start":223.415,"end":223.655,"confidence":0.9892578,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.3566616177558899},{"word":"just","start":223.655,"end":224.155,"confidence":0.97314453,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.3348267674446106},{"word":"confirm","start":225.58,"end":225.98,"confidence":0.91845703,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.30913788080215454},{"word":"the","start":225.98,"end":226.3,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3705065250396729},{"word":"payment","start":226.3,"end":226.8,"confidence":0.9970703,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.33222442865371704},{"word":"if","start":227.34,"end":227.58,"confidence":0.7739258,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.41410553455352783},{"word":"it","start":227.58,"end":227.81999,"confidence":0.99609375,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3666580319404602},{"word":"reflect","start":227.81999,"end":228.22,"confidence":0.8100586,"punctuated_word":"reflect","sentiment":"neutral","sentiment_score":0.2713126242160797},{"word":"then","start":229.01999,"end":229.5,"confidence":0.98828125,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.28843584656715393},{"word":"once","start":229.5,"end":229.98,"confidence":0.99609375,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2003258764743805},{"word":"all","start":229.98,"end":230.22,"confidence":0.98291016,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.3015424609184265},{"word":"is","start":230.22,"end":230.37999,"confidence":0.8852539,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27760735154151917},{"word":"confirmed","start":230.37999,"end":230.86,"confidence":0.986084,"punctuated_word":"confirmed,","sentiment":"neutral","sentiment_score":0.28422680497169495},{"word":"we'll","start":230.86,"end":231.09999,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.3095018267631531},{"word":"proceed","start":231.09999,"end":231.5,"confidence":1.0,"punctuated_word":"proceed","sentiment":"positive","sentiment_score":0.3809009790420532},{"word":"with","start":231.5,"end":231.66,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3815277516841888},{"word":"the","start":231.66,"end":231.9,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.33059242367744446},{"word":"activation","start":231.9,"end":232.4,"confidence":0.9995117,"punctuated_word":"activation.","sentiment":"neutral","sentiment_score":0.3275347352027893},{"word":"usually","start":232.45999,"end":232.86,"confidence":0.99316406,"punctuated_word":"Usually,","sentiment":"neutral","sentiment_score":0.24379852414131165},{"word":"the","start":232.86,"end":233.01999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.37015265226364136},{"word":"activation","start":233.01999,"end":233.51999,"confidence":1.0,"punctuated_word":"activation","sentiment":"positive","sentiment_score":0.39844006299972534},{"word":"takes","start":233.66,"end":234.06,"confidence":0.7922363,"punctuated_word":"takes,","sentiment":"neutral","sentiment_score":0.32652220129966736},{"word":"within","start":235.09999,"end":235.5,"confidence":0.9980469,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.30300962924957275},{"word":"twenty","start":235.5,"end":235.81999,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.32327812910079956},{"word":"four","start":235.81999,"end":236.14,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.3044581115245819},{"word":"hours","start":236.14,"end":236.64,"confidence":0.9436035,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.2811465859413147},{"word":"and","start":238.375,"end":238.775,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2174924910068512},{"word":"once","start":238.775,"end":239.25499,"confidence":0.9248047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.2631867229938507},{"word":"successful","start":239.25499,"end":239.75499,"confidence":0.9980469,"punctuated_word":"successful,","sentiment":"positive","sentiment_score":0.36697226762771606},{"word":"we'll","start":240.295,"end":240.61499,"confidence":0.9494629,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.4010301232337952},{"word":"be","start":240.61499,"end":240.855,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.45073047280311584},{"word":"sending","start":240.855,"end":241.355,"confidence":1.0,"punctuated_word":"sending","sentiment":"positive","sentiment_score":0.4195026159286499},{"word":"you","start":241.415,"end":241.915,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4360285699367523},{"word":"an","start":241.97499,"end":242.47499,"confidence":0.8574219,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3666678965091706},{"word":"like","start":244.455,"end":244.775,"confidence":0.87768555,"punctuated_word":"like,","sentiment":"positive","sentiment_score":0.394853413105011},{"word":"a","start":244.775,"end":244.935,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.46009111404418945},{"word":"welcome","start":244.935,"end":245.33499,"confidence":0.99902344,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.4388601183891296},{"word":"message","start":245.33499,"end":245.83499,"confidence":1.0,"punctuated_word":"message","sentiment":"positive","sentiment_score":0.4570751488208771},{"word":"and","start":247.015,"end":247.515,"confidence":0.9223633,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4700086116790771},{"word":"wi","start":247.97499,"end":248.295,"confidence":0.48291016,"punctuated_word":"Wi","sentiment":"positive","sentiment_score":0.412733256816864},{"word":"fi","start":248.295,"end":248.795,"confidence":1.0,"punctuated_word":"Fi","sentiment":"positive","sentiment_score":0.4315340518951416},{"word":"name","start":248.935,"end":249.17499,"confidence":0.8911133,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.4556424617767334},{"word":"and","start":249.17499,"end":249.415,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4444074332714081},{"word":"password","start":249.415,"end":249.915,"confidence":1.0,"punctuated_word":"password","sentiment":"positive","sentiment_score":0.44934940338134766},{"word":"for","start":250.53,"end":250.76999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.45765772461891174},{"word":"you","start":250.76999,"end":251.26999,"confidence":0.84228516,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4814212024211883},{"word":"to","start":251.81,"end":251.96999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.464788019657135},{"word":"be","start":251.96999,"end":252.20999,"confidence":0.9536133,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.43806612491607666},{"word":"able","start":252.20999,"end":252.45,"confidence":0.99316406,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.42290735244750977},{"word":"to","start":252.45,"end":252.53,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4495788812637329},{"word":"connect","start":252.53,"end":253.03,"confidence":1.0,"punctuated_word":"connect","sentiment":"positive","sentiment_score":0.34241369366645813},{"word":"with","start":253.73,"end":253.89,"confidence":0.9863281,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.40433597564697266},{"word":"the","start":253.89,"end":254.12999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3305816650390625},{"word":"service","start":254.12999,"end":254.62999,"confidence":0.87231445,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.22651518881320953},{"word":"the","start":265.785,"end":266.02502,"confidence":0.96875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.018395278602838516},{"word":"connection","start":266.02502,"end":266.52502,"confidence":0.9873047,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.007059890776872635},{"word":"box","start":266.58502,"end":266.98502,"confidence":1.0,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.010659396648406982},{"word":"only","start":266.98502,"end":267.46503,"confidence":0.75634766,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.0030934996902942657},{"word":"that","start":267.46503,"end":267.70502,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.025380685925483704},{"word":"is","start":267.70502,"end":267.86502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.046970609575510025},{"word":"already","start":267.86502,"end":268.36502,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.09275641292333604},{"word":"your","start":268.42502,"end":268.74503,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024447154253721237},{"word":"router","start":268.74503,"end":269.24503,"confidence":0.99609375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.002850830554962158},{"word":"as","start":269.385,"end":269.545,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0585741363465786},{"word":"well","start":269.545,"end":270.045,"confidence":0.99902344,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.018153665587306023},{"word":"you","start":271.225,"end":271.46503,"confidence":0.6074219,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.08962537348270416},{"word":"should","start":271.46503,"end":271.96503,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.19739274680614471},{"word":"yeah","start":273.385,"end":273.785,"confidence":0.86279297,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.056538354605436325},{"word":"you","start":273.785,"end":274.02502,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.05416645109653473},{"word":"just","start":274.02502,"end":274.185,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.050572432577610016},{"word":"need","start":274.185,"end":274.42502,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08095435798168182},{"word":"to","start":274.42502,"end":274.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07437752187252045},{"word":"switch","start":274.665,"end":275.065,"confidence":1.0,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.07734893262386322},{"word":"that","start":275.065,"end":275.385,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07586837559938431},{"word":"on","start":275.385,"end":275.70502,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03947840631008148},{"word":"first","start":275.70502,"end":276.185,"confidence":0.53564453,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.09572175145149232},{"word":"to","start":276.185,"end":276.42502,"confidence":0.7651367,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0521358847618103},{"word":"process","start":276.42502,"end":276.92502,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.02781100571155548},{"word":"the","start":276.98502,"end":277.14502,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017752349376678467},{"word":"activation","start":277.14502,"end":277.64502,"confidence":0.7154541,"punctuated_word":"activation.","sentiment":"neutral","sentiment_score":-0.01801889017224312},{"word":"because","start":278.52,"end":278.76,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.1539754718542099},{"word":"if","start":278.76,"end":279.08,"confidence":0.9580078,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.19911016523838043},{"word":"ever","start":279.08,"end":279.4,"confidence":0.99902344,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.1752454936504364},{"word":"that","start":279.4,"end":279.72,"confidence":0.97265625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22011549770832065},{"word":"is","start":279.72,"end":279.88,"confidence":0.9550781,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20843347907066345},{"word":"switched","start":279.88,"end":280.2,"confidence":0.9404297,"punctuated_word":"switched","sentiment":"neutral","sentiment_score":-0.21154733002185824},{"word":"off","start":280.2,"end":280.44,"confidence":0.9748535,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.26905104517936707},{"word":"we","start":280.44,"end":280.6,"confidence":0.97265625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3195497393608093},{"word":"cannot","start":280.6,"end":281.1,"confidence":0.99609375,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.2307233363389969},{"word":"process","start":282.36,"end":282.76,"confidence":0.48120117,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.21047547459602356},{"word":"the","start":282.76,"end":282.92,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01978108286857605},{"word":"activation","start":282.92,"end":283.42,"confidence":0.859375,"punctuated_word":"activation,","sentiment":"neutral","sentiment_score":0.047332730144262314},{"word":"proceed","start":283.72,"end":284.2,"confidence":0.9838867,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.08659768849611282},{"word":"with","start":284.2,"end":284.36,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0953296720981598},{"word":"it","start":284.36,"end":284.86,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05769144371151924},{"word":"actually","start":289.32,"end":289.8,"confidence":0.8820801,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.10524860769510268},{"word":"we're","start":289.8,"end":290.04,"confidence":0.95214844,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.1461600363254547},{"word":"we","start":290.2,"end":290.36,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1789567768573761},{"word":"are","start":290.36,"end":290.52,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16656430065631866},{"word":"the","start":290.52,"end":290.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1788741648197174},{"word":"one","start":290.68,"end":290.91998,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1928248405456543},{"word":"who","start":290.91998,"end":291.08,"confidence":0.9970703,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.20140951871871948},{"word":"will","start":291.08,"end":291.58,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17941972613334656},{"word":"configure","start":292.63498,"end":293.13498,"confidence":1.0,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":0.1767737865447998},{"word":"it","start":294.395,"end":294.555,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.21389618515968323},{"word":"on","start":294.555,"end":294.79498,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.197204127907753},{"word":"our","start":294.79498,"end":294.955,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1796315610408783},{"word":"end","start":294.955,"end":295.455,"confidence":0.99902344,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.1517336070537567},{"word":"once","start":296.555,"end":297.035,"confidence":0.9741211,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.1641601026058197},{"word":"done","start":297.035,"end":297.535,"confidence":0.9897461,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":0.2363828271627426},{"word":"all","start":297.995,"end":298.235,"confidence":0.98535156,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1854694187641144},{"word":"you","start":298.235,"end":298.395,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23739995062351227},{"word":"need","start":298.395,"end":298.63498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.20580045878887177},{"word":"to","start":298.63498,"end":298.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21244271099567413},{"word":"do","start":298.715,"end":298.955,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.19559068977832791},{"word":"is","start":298.955,"end":299.19498,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18565385043621063},{"word":"just","start":299.19498,"end":299.435,"confidence":0.9838867,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15390171110630035},{"word":"connect","start":299.435,"end":299.75497,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.1220233589410782},{"word":"with","start":299.75497,"end":299.91498,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.15942001342773438},{"word":"the","start":299.91498,"end":300.07498,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15446576476097107},{"word":"internet","start":300.07498,"end":300.57498,"confidence":0.9301758,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.15911397337913513},{"word":"it","start":300.63498,"end":300.715,"confidence":0.75146484,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.2796372175216675},{"word":"should","start":300.715,"end":300.955,"confidence":0.99902344,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.3841245174407959},{"word":"be","start":300.955,"end":301.19498,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.32608121633529663},{"word":"working","start":301.19498,"end":301.595,"confidence":1.0,"punctuated_word":"working","sentiment":"positive","sentiment_score":0.3618585467338562},{"word":"fine","start":301.595,"end":301.91498,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.2959563136100769},{"word":"after","start":301.91498,"end":302.235,"confidence":0.9951172,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.32247671484947205},{"word":"that","start":302.235,"end":302.735,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.20196235179901123},{"word":"we'll","start":303.675,"end":303.995,"confidence":0.97021484,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.025691121816635132},{"word":"provide","start":303.995,"end":304.395,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.013982869684696198},{"word":"you","start":304.395,"end":304.63498,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013647429645061491},{"word":"the","start":304.63498,"end":304.715,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10313966125249864},{"word":"yeah","start":308.95,"end":309.45,"confidence":0.79174805,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.07839212566614151},{"word":"yeah","start":309.51,"end":309.99,"confidence":0.8269043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06653071939945221},{"word":"that's","start":309.99,"end":310.47,"confidence":0.842041,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11569342017173768},{"word":"correct","start":310.47,"end":310.97,"confidence":0.9995117,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.12847140431404114},{"word":"okay","start":313.59,"end":314.09,"confidence":0.7408447,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.007443444803357124},{"word":"for","start":316.15,"end":316.47,"confidence":0.9589844,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.010983645915985107},{"word":"the","start":316.47,"end":316.71,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01198575645685196},{"word":"connection","start":316.71,"end":317.21,"confidence":0.9980469,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.004727423191070557},{"word":"fee","start":317.35,"end":317.59,"confidence":0.9760742,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":0.00374709814786911},{"word":"it","start":317.59,"end":317.67,"confidence":0.9482422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.014317959547042848},{"word":"depends","start":317.67,"end":318.07,"confidence":1.0,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.026817619800567627},{"word":"on","start":318.07,"end":318.31,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015129655599594116},{"word":"the","start":318.31,"end":318.39,"confidence":0.7685547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0009581819176673888},{"word":"contract","start":318.39,"end":318.87,"confidence":0.9819336,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.000915832817554474},{"word":"that","start":318.87,"end":319.11002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.028636738657951355},{"word":"you'll","start":319.11002,"end":319.43,"confidence":0.74316406,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.041490957140922546},{"word":"be","start":319.43,"end":319.59,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.039380624890327454},{"word":"choosing","start":319.59,"end":320.09,"confidence":0.9980469,"punctuated_word":"choosing.","sentiment":"neutral","sentiment_score":0.03076663427054882},{"word":"actually","start":320.55,"end":321.05,"confidence":0.99658203,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.008811753243207932},{"word":"please","start":322.655,"end":322.815,"confidence":0.9873047,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.025124669075012207},{"word":"do","start":322.815,"end":323.05502,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.01883029192686081},{"word":"know","start":323.05502,"end":323.375,"confidence":0.7363281,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.01735270768404007},{"word":"that","start":323.375,"end":323.695,"confidence":0.9086914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03860519826412201},{"word":"tech","start":323.695,"end":324.015,"confidence":0.97802734,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.04590669274330139},{"word":"visit","start":324.015,"end":324.515,"confidence":0.9921875,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":-0.05609099566936493},{"word":"is","start":324.575,"end":324.815,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05717842280864715},{"word":"required","start":324.815,"end":325.295,"confidence":1.0,"punctuated_word":"required","sentiment":"neutral","sentiment_score":-0.027379833161830906},{"word":"if","start":325.295,"end":325.535,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03276887536048889},{"word":"ever","start":325.535,"end":325.855,"confidence":0.9970703,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.0013545453548431396},{"word":"there's","start":325.855,"end":326.015,"confidence":0.8598633,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.0220164954662323},{"word":"a","start":326.015,"end":326.515,"confidence":0.69873047,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.027868453413248066},{"word":"like","start":326.73502,"end":327.23502,"confidence":0.9692383,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.038913074880838394},{"word":"technical","start":328.015,"end":328.515,"confidence":0.9580078,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.0361773744225502},{"word":"issue","start":328.655,"end":329.155,"confidence":0.73706055,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.030932582914829258},{"word":"a","start":330.495,"end":330.575,"confidence":0.84765625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005270924419164658},{"word":"dntd","start":330.575,"end":331.075,"confidence":0.78483075,"punctuated_word":"DNTD","sentiment":"neutral","sentiment_score":0.0034387982450425625},{"word":"box","start":331.295,"end":331.695,"confidence":0.9941406,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.02635817229747772},{"word":"that","start":331.695,"end":332.095,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.005903102457523346},{"word":"needs","start":332.095,"end":332.595,"confidence":0.99902344,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.003767050802707672},{"word":"a","start":332.815,"end":332.975,"confidence":0.8769531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0091286338865757},{"word":"technician","start":332.975,"end":333.475,"confidence":1.0,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":-0.0030917227268218994},{"word":"visit","start":333.61502,"end":334.11502,"confidence":0.99902344,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.008458182215690613},{"word":"on-site","start":334.17502,"end":334.67502,"confidence":0.9954834,"punctuated_word":"on-site.","sentiment":"neutral","sentiment_score":0.05304379388689995},{"word":"but","start":335.215,"end":335.375,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0867796242237091},{"word":"if","start":335.375,"end":335.535,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1088048741221428},{"word":"there's","start":335.535,"end":335.855,"confidence":0.98950195,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.12906862795352936},{"word":"no","start":335.855,"end":336.015,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2112499624490738},{"word":"issue","start":336.015,"end":336.33502,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.12332501262426376},{"word":"with","start":336.33502,"end":336.575,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2063237875699997},{"word":"the","start":336.575,"end":336.73502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2267206758260727},{"word":"box","start":336.73502,"end":337.23502,"confidence":0.9995117,"punctuated_word":"box,","sentiment":"positive","sentiment_score":0.3335789442062378},{"word":"we","start":338.03998,"end":338.28,"confidence":0.98291016,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.5752939581871033},{"word":"activated","start":338.28,"end":338.78,"confidence":0.99609375,"punctuated_word":"activated","sentiment":"positive","sentiment_score":0.4818223714828491},{"word":"it","start":338.91998,"end":339.15997,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.3234403133392334},{"word":"successfully","start":339.15997,"end":339.65997,"confidence":0.99902344,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.5049467086791992},{"word":"remotely","start":340.03998,"end":340.53998,"confidence":0.9243164,"punctuated_word":"remotely","sentiment":"positive","sentiment_score":0.40642327070236206},{"word":"or","start":342.03998,"end":342.36,"confidence":0.4951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1946679949760437},{"word":"to","start":342.36,"end":342.52,"confidence":0.67822266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11915729194879532},{"word":"disconnect","start":342.52,"end":343.02,"confidence":0.97802734,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":0.07447229325771332},{"word":"then","start":343.31998,"end":343.81998,"confidence":0.9736328,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.04512273147702217},{"word":"for","start":343.96,"end":344.28,"confidence":0.9819336,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.062328338623046875},{"word":"the","start":344.28,"end":344.44,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07472939789295197},{"word":"connection","start":344.44,"end":344.91998,"confidence":0.9951172,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0516187772154808},{"word":"mhmm","start":345.08,"end":345.58,"confidence":0.9597168,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.030141692608594894},{"word":"no","start":352.28,"end":352.725,"confidence":0.9484863,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12515175342559814},{"word":"the","start":354.405,"end":354.805,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.11186105757951736},{"word":"gigafy","start":354.805,"end":355.305,"confidence":0.7473958,"punctuated_word":"Gigafy","sentiment":"neutral","sentiment_score":-0.05633434280753136},{"word":"team","start":355.36502,"end":355.765,"confidence":0.9892578,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.08058632910251617},{"word":"is","start":355.765,"end":355.92502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06858552247285843},{"word":"the","start":355.92502,"end":356.165,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06369692832231522},{"word":"one","start":356.165,"end":356.665,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05694720894098282},{"word":"responsible","start":356.965,"end":357.465,"confidence":1.0,"punctuated_word":"responsible","sentiment":"neutral","sentiment_score":-0.04105071723461151},{"word":"for","start":357.605,"end":357.845,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.003271743655204773},{"word":"that","start":357.845,"end":358.085,"confidence":0.74572754,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0326676145195961},{"word":"if","start":358.085,"end":358.325,"confidence":0.99316406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03952926397323608},{"word":"ever","start":358.325,"end":358.825,"confidence":0.9904785,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.017526492476463318},{"word":"we're","start":365.045,"end":365.285,"confidence":0.92456055,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.01931915618479252},{"word":"the","start":365.285,"end":365.445,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017920151352882385},{"word":"one","start":365.445,"end":365.765,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.031221583485603333},{"word":"who","start":365.765,"end":365.92502,"confidence":0.9921875,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.034622740000486374},{"word":"will","start":365.92502,"end":366.165,"confidence":0.9770508,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03641326725482941},{"word":"do","start":366.165,"end":366.325,"confidence":0.98291016,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03685673698782921},{"word":"that","start":366.325,"end":366.75,"confidence":0.8388672,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03461584448814392},{"word":"once","start":366.99,"end":367.31,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.046095214784145355},{"word":"you","start":367.31,"end":367.81,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02353757433593273},{"word":"place","start":367.87,"end":368.27,"confidence":0.9921875,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.03359547257423401},{"word":"an","start":368.27,"end":368.51,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03662164509296417},{"word":"order","start":368.51,"end":369.01,"confidence":0.9995117,"punctuated_word":"order.","sentiment":"neutral","sentiment_score":0.026824146509170532},{"word":"so","start":369.55,"end":369.95,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0015099570155143738},{"word":"for","start":369.95,"end":370.19,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005908060818910599},{"word":"the","start":370.19,"end":370.35,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012884493917226791},{"word":"connection","start":370.35,"end":370.85,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.002499759197235107},{"word":"fee","start":370.99,"end":371.31,"confidence":0.9946289,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.0063647739589214325},{"word":"it","start":371.31,"end":371.71,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.008487153798341751},{"word":"depends","start":371.71,"end":372.21,"confidence":0.99902344,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.015020590275526048},{"word":"on","start":372.43,"end":372.51,"confidence":0.87353516,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.007303241640329361},{"word":"the","start":372.51,"end":373.01,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014285415410995483},{"word":"contract","start":375.39,"end":375.89,"confidence":0.90234375,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.013205626979470251},{"word":"term","start":375.95,"end":376.27,"confidence":0.99121094,"punctuated_word":"term","sentiment":"neutral","sentiment_score":-0.01015201210975647},{"word":"that","start":376.27,"end":376.77,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00751056894659996},{"word":"you","start":377.07,"end":377.31,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00033827126026153564},{"word":"selected","start":377.31,"end":377.81,"confidence":0.99902344,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.011726807802915571},{"word":"you","start":378.19,"end":378.43,"confidence":0.8984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0023543238639831543},{"word":"select","start":378.43,"end":378.93,"confidence":0.7836914,"punctuated_word":"select.","sentiment":"neutral","sentiment_score":-0.010516855865716934},{"word":"because","start":379.825,"end":380.325,"confidence":0.96972656,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03715740516781807},{"word":"for","start":381.42502,"end":381.825,"confidence":0.94384766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0208616703748703},{"word":"the","start":381.825,"end":381.98502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009309567511081696},{"word":"gigafy","start":381.98502,"end":382.48502,"confidence":0.9580078,"punctuated_word":"Gigafy,","sentiment":"neutral","sentiment_score":-0.0008021257817745209},{"word":"we","start":382.785,"end":382.945,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.016550961881875992},{"word":"have","start":382.945,"end":383.445,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.029645370319485664},{"word":"twelve","start":383.825,"end":384.325,"confidence":0.9941406,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.028535466641187668},{"word":"and","start":385.185,"end":385.58502,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02755548432469368},{"word":"twenty","start":385.58502,"end":385.905,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.020505856722593307},{"word":"four","start":385.905,"end":386.14502,"confidence":0.9941406,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.02324427105486393},{"word":"month","start":386.14502,"end":386.545,"confidence":0.9633789,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.021329764276742935},{"word":"contract","start":386.545,"end":387.045,"confidence":0.7800293,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.02869003266096115},{"word":"but","start":387.825,"end":388.225,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.043898895382881165},{"word":"please","start":388.225,"end":388.465,"confidence":0.9199219,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.06258179992437363},{"word":"do","start":388.465,"end":388.625,"confidence":0.9472656,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04991707950830459},{"word":"know","start":388.625,"end":388.785,"confidence":0.98291016,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.0536910817027092},{"word":"that","start":388.785,"end":389.105,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06741979718208313},{"word":"that","start":389.105,"end":389.185,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05921168252825737},{"word":"is","start":389.185,"end":389.42502,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06255439668893814},{"word":"a","start":389.42502,"end":389.58502,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06340546160936356},{"word":"lock","start":389.58502,"end":389.825,"confidence":0.7651367,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":-0.04825246334075928},{"word":"in","start":389.825,"end":390.065,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06959764659404755},{"word":"contract","start":390.065,"end":390.545,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.041528407484292984},{"word":"if","start":390.545,"end":390.785,"confidence":0.66259766,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07182007282972336},{"word":"ever","start":390.785,"end":391.185,"confidence":0.84033203,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.05018484592437744},{"word":"but","start":391.185,"end":391.345,"confidence":0.83740234,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03687841072678566},{"word":"we","start":391.345,"end":391.58502,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.017777368426322937},{"word":"do","start":391.58502,"end":391.745,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.005837820470333099},{"word":"have","start":391.745,"end":391.905,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.042498283088207245},{"word":"a","start":391.905,"end":392.065,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.033553872257471085},{"word":"no","start":392.065,"end":392.305,"confidence":0.7416992,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.03471339866518974},{"word":"contract","start":392.305,"end":392.805,"confidence":0.8901367,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.05271538347005844},{"word":"for","start":393.58502,"end":393.905,"confidence":0.9902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.011368341743946075},{"word":"the","start":393.905,"end":394.405,"confidence":0.68322754,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":-0.009257681667804718},{"word":"let","start":397.50998,"end":397.75,"confidence":0.9951172,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.003574829548597336},{"word":"me","start":397.75,"end":397.99,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.019396528601646423},{"word":"just","start":397.99,"end":398.38998,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008619245141744614},{"word":"check","start":398.38998,"end":398.88998,"confidence":0.99609375,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.005006823688745499},{"word":"mhmm","start":400.63,"end":401.13,"confidence":0.99731445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.000823416281491518},{"word":"network","start":408.425,"end":408.925,"confidence":0.66259766,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":0.010445820167660711},{"word":"you","start":409.38498,"end":409.54498,"confidence":0.15466309,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.0009667612612247468},{"word":"go","start":409.54498,"end":409.785,"confidence":0.31713867,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.006709977984428406},{"word":"find","start":409.785,"end":410.025,"confidence":0.5859375,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.005955034866929054},{"word":"yeah","start":410.10498,"end":410.505,"confidence":0.98339844,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.015700310468673706},{"word":"mhmm","start":410.505,"end":411.005,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014069939963519571},{"word":"you","start":412.505,"end":412.66498,"confidence":0.6972656,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.016528254374861717},{"word":"go","start":412.66498,"end":412.82498,"confidence":0.9038086,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.013114558532834051},{"word":"find","start":412.82498,"end":413.145,"confidence":0.984375,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.01493866927921772},{"word":"networks","start":413.145,"end":413.645,"confidence":0.72436523,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":0.013252447359263895},{"word":"mhmm","start":413.94498,"end":414.44498,"confidence":0.99780273,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02351858466863632},{"word":"yeah","start":418.905,"end":419.405,"confidence":0.9663086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031012795865535736},{"word":"for","start":419.785,"end":420.285,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01343010738492012},{"word":"no","start":420.55002,"end":420.79,"confidence":0.9375,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.02593543380498886},{"word":"contract","start":420.79,"end":421.19,"confidence":0.9904785,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.003928393125534058},{"word":"we","start":421.19,"end":421.35,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03455203026533127},{"word":"have","start":421.35,"end":421.59003,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.033708035945892334},{"word":"a","start":421.59003,"end":421.67,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02941787801682949},{"word":"connection","start":421.67,"end":422.17,"confidence":0.9970703,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.007035728543996811},{"word":"fee","start":422.23,"end":422.47,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.032647404819726944},{"word":"of","start":422.47,"end":422.71002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.024430640041828156},{"word":"$45","start":422.71002,"end":423.93002,"confidence":0.9707031,"punctuated_word":"$45.","sentiment":"neutral","sentiment_score":0.03106885403394699},{"word":"but","start":425.19,"end":425.43002,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03228900954127312},{"word":"if","start":425.43002,"end":425.67,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.046548712998628616},{"word":"you","start":425.67,"end":425.75,"confidence":0.8310547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04865530505776405},{"word":"choose","start":425.75,"end":426.25,"confidence":0.9970703,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.03946218639612198},{"word":"twelve","start":426.31003,"end":426.63,"confidence":0.7631836,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.03551289066672325},{"word":"or","start":426.63,"end":427.03003,"confidence":0.98291016,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.03577101230621338},{"word":"twenty","start":427.03003,"end":427.35,"confidence":0.97314453,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.06088270992040634},{"word":"four","start":427.35,"end":427.59003,"confidence":0.9951172,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.048125460743904114},{"word":"month","start":427.59003,"end":427.91,"confidence":0.97998047,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.03796747326850891},{"word":"contract","start":427.91,"end":428.39,"confidence":0.99609375,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.04135046899318695},{"word":"there's","start":428.39,"end":428.71002,"confidence":0.9609375,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.0655442550778389},{"word":"no","start":428.71002,"end":428.95,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.04793187230825424},{"word":"connection","start":428.95,"end":429.45,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.033934086561203},{"word":"fee","start":429.59003,"end":429.75,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.0040951743721961975},{"word":"for","start":429.75,"end":429.99002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02496599406003952},{"word":"that","start":429.99002,"end":430.49002,"confidence":0.9921875,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.02476839534938335},{"word":"but","start":431.27002,"end":431.67,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.015903770923614502},{"word":"please","start":431.67,"end":431.91,"confidence":0.98535156,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.0728229358792305},{"word":"do","start":431.91,"end":432.07,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.055079519748687744},{"word":"note","start":432.07,"end":432.39,"confidence":0.96777344,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.06612750142812729},{"word":"that","start":432.39,"end":432.55002,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08903849124908447},{"word":"that","start":432.55002,"end":432.71002,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0835195928812027},{"word":"is","start":432.71002,"end":432.87003,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10044081509113312},{"word":"a","start":432.87003,"end":433.03003,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12154731154441832},{"word":"lock","start":433.03003,"end":433.27002,"confidence":0.75097656,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":-0.08681314438581467},{"word":"in","start":433.27002,"end":433.43002,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.102177731692791},{"word":"contract","start":433.43002,"end":433.93002,"confidence":0.95874023,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.11261777579784392},{"word":"if","start":433.99002,"end":434.23,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.12982431054115295},{"word":"ever","start":434.23,"end":434.55002,"confidence":0.99121094,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.09913825988769533},{"word":"you'll","start":434.55002,"end":434.71002,"confidence":0.9658203,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.1481163501739502},{"word":"be","start":434.71002,"end":434.87003,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17412574589252472},{"word":"cancelling","start":434.87003,"end":435.35,"confidence":0.80908203,"punctuated_word":"cancelling","sentiment":"neutral","sentiment_score":-0.15518248081207275},{"word":"within","start":435.35,"end":435.67,"confidence":0.9980469,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.18973952531814575},{"word":"the","start":435.67,"end":435.91,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10813727974891664},{"word":"contract","start":435.91,"end":436.365,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.07804916799068451},{"word":"term","start":436.925,"end":437.32498,"confidence":0.9890137,"punctuated_word":"term,","sentiment":"neutral","sentiment_score":-0.10993465036153792},{"word":"there","start":437.32498,"end":437.565,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.12944477796554563},{"word":"is","start":437.565,"end":437.805,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11969174444675446},{"word":"a","start":437.805,"end":438.205,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1118154525756836},{"word":"cancellation","start":438.205,"end":438.705,"confidence":0.98095703,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.12089595943689346},{"word":"fees","start":438.925,"end":439.245,"confidence":0.9135742,"punctuated_word":"fees","sentiment":"neutral","sentiment_score":-0.06063221022486687},{"word":"applicable","start":439.245,"end":439.745,"confidence":0.99609375,"punctuated_word":"applicable.","sentiment":"neutral","sentiment_score":-0.06159907951951027},{"word":"actually","start":462.12997,"end":462.61,"confidence":0.76953125,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.0505983904004097},{"word":"that's","start":462.61,"end":463.11,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.07616762071847916},{"word":"that's","start":463.44498,"end":463.76498,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.08744899928569794},{"word":"your","start":463.76498,"end":464.005,"confidence":0.9375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09975296258926392},{"word":"website","start":464.005,"end":464.505,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.11735434085130692},{"word":"before","start":464.565,"end":465.065,"confidence":0.96069336,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":-0.08017483353614807},{"word":"but","start":465.125,"end":465.625,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10711535811424255},{"word":"we're","start":466.005,"end":466.245,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1819884479045868},{"word":"currently","start":466.245,"end":466.72498,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2368666380643845},{"word":"deleting","start":466.72498,"end":467.22498,"confidence":1.0,"punctuated_word":"deleting","sentiment":"neutral","sentiment_score":-0.16176649928092957},{"word":"that","start":467.285,"end":467.60498,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.18831145763397217},{"word":"one","start":467.60498,"end":468.10498,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.172905296087265},{"word":"we're","start":469.685,"end":470.085,"confidence":0.99902344,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.15899372100830078},{"word":"still","start":470.085,"end":470.32498,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.18700851500034332},{"word":"in","start":470.32498,"end":470.485,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.15653154253959656},{"word":"process","start":470.485,"end":470.88498,"confidence":0.96972656,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.1470663845539093},{"word":"of","start":470.88498,"end":471.205,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17276012897491455},{"word":"deleting","start":471.205,"end":471.685,"confidence":1.0,"punctuated_word":"deleting","sentiment":"neutral","sentiment_score":-0.1494271755218506},{"word":"that","start":471.685,"end":472.16498,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22642146050930023},{"word":"website","start":472.16498,"end":472.66498,"confidence":1.0,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.1690085381269455},{"word":"this","start":475.365,"end":475.60498,"confidence":0.9863281,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10249732434749605},{"word":"is","start":475.60498,"end":475.76498,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05861440300941467},{"word":"our","start":475.76498,"end":476.005,"confidence":0.9716797,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.06224608048796654},{"word":"new","start":476.005,"end":476.245,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.045349590480327606},{"word":"website","start":476.245,"end":476.745,"confidence":0.9941406,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.04147028923034668},{"word":"yeah","start":476.805,"end":477.125,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.003453407436609268},{"word":"mhmm","start":477.125,"end":477.625,"confidence":0.9835205,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.014525793492794037},{"word":"okay","start":489.27,"end":489.75,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25085097551345825},{"word":"sure","start":489.75,"end":490.07,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.25493383407592773},{"word":"just","start":490.07,"end":490.47,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.2631688714027405},{"word":"give","start":490.47,"end":490.63,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2194303572177887},{"word":"us","start":490.63,"end":490.87,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.23440760374069217},{"word":"a","start":490.87,"end":490.95,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2514490485191345},{"word":"callback","start":490.95,"end":491.43,"confidence":0.98828125,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.1934773325920105},{"word":"again","start":491.43,"end":491.91,"confidence":0.98291016,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.28366509079933167},{"word":"if","start":491.91,"end":492.31,"confidence":0.9716797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2367050349712372},{"word":"you","start":492.31,"end":492.55,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20175938308238983},{"word":"have","start":492.55,"end":492.95,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17765529453754425},{"word":"other","start":492.95,"end":493.27,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.15817789733409882},{"word":"questions","start":493.27,"end":493.77,"confidence":0.99902344,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.17047201097011566},{"word":"if","start":494.65494,"end":494.73492,"confidence":0.734375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09645146131515504},{"word":"or","start":494.9749,"end":495.13492,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1327648013830185},{"word":"if","start":495.13492,"end":495.29492,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.12410116195678712},{"word":"you","start":495.29492,"end":495.37494,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.141344353556633},{"word":"need","start":495.37494,"end":495.61493,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10813797265291214},{"word":"assistance","start":495.61493,"end":496.11493,"confidence":0.9916992,"punctuated_word":"assistance.","sentiment":"neutral","sentiment_score":0.15368682146072388},{"word":"you're","start":499.13492,"end":499.45493,"confidence":0.99658203,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.738010048866272},{"word":"welcome","start":499.45493,"end":499.93494,"confidence":0.9980469,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.8131341934204102},{"word":"bye","start":499.93494,"end":500.04993,"confidence":0.9970703,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.6487081050872803},{"word":"have","start":500.04993,"end":500.16492,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7805942893028259},{"word":"a","start":500.16492,"end":500.41492,"confidence":0.98535156,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7674558162689209},{"word":"great","start":500.41492,"end":500.65494,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8854286670684814},{"word":"day","start":500.65494,"end":501.15494,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.08110813051462173}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Marlene from Ertel. How can I assist you? Mhmm.\n\nYes. Okay. May I know what is the website? Maybe you're accessing the incorrect website. Sorry?\n\nCan you repeat the link, please? It should be airtel.au only. No .net. Mhmm. Mhmm.\n\nOkay. Can I have your the suburb, please, for the address for me to check? Can you spell the suburb, please? C h e r m m s I d e. Okay.\n\nHow about the unit number? How about the unit number? Yep. Just to further check. Is it Charlotte?\n\nIs it Charlotte Street? 25 Charlotte Street? Okay. So for signing up on Gigafy, we received the order from the website. Like, for example, you signed up today.\n\nWe received it as well today, and we'll just confirm the payment if it reflect then once all is confirmed, we'll proceed with the activation. Usually, the activation takes, within twenty four hours. And once successful, we'll be sending you an like, a welcome message and Wi Fi name and password for you to be able to connect with the service. The connection box only. That is already your router as well.\n\nYou should yeah. You just need to switch that on first to process the activation. Because if ever that is switched off, we cannot process the activation, proceed with it. Actually, we're we are the one who will configure it on our end. Once done, all you need to do is just connect with the Internet.\n\nIt should be working fine after that. We'll provide you the yeah. Yeah. That's correct. Okay.\n\nFor the connection fee, it depends on the contract that you'll be choosing. Actually, please do know that tech visit is required if ever there's a, like, technical issue, a DNTD box that needs a technician visit on-site. But if there's no issue with the box, we activated it successfully remotely or to disconnect then. For the connection mhmm. No.\n\nThe Gigafy team is the one responsible for that, if ever. We're the one who will do that once you place an order. So for the connection fee, it depends on the contract term that you selected you select. Because for the Gigafy, we have twelve and twenty four month contract. But please do know that that is a lock in contract if ever.\n\nBut we do have a no contract. For the, let me just check. Mhmm. Network. You go find yeah.\n\nMhmm. You go find networks. Mhmm. Yeah. For no contract, we have a connection fee of $45.\n\nBut if you choose twelve or twenty four month contract, there's no connection fee for that. But please do note that that is a lock in contract. If ever you'll be cancelling within the contract term, there is a cancellation fees applicable. Actually, that's that's your website before, but we're currently deleting that one. We're still in process of deleting that website.\n\nThis is our new website. Yeah. Mhmm. Okay. Sure.\n\nJust give us a callback again if you have other questions if or if you need assistance. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.16146615147590637},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"positive","sentiment_score":0.4091586768627167},{"text":"This is Marlene from Ertel.","start":4.64,"end":8.639999,"sentiment":"positive","sentiment_score":0.3892203211784363},{"text":"How can I assist you?","start":8.639999,"end":9.86,"sentiment":"positive","sentiment_score":0.3611335813999176},{"text":"Mhmm.","start":19.775,"end":20.275,"sentiment":"neutral","sentiment_score":-0.07466694712638855}],"sentiment":"neutral","sentiment_score":0.33263471935476574,"num_words":14,"start":2.96,"end":20.275},{"sentences":[{"text":"Yes.","start":35.57,"end":36.07,"sentiment":"neutral","sentiment_score":0.035672593861818314},{"text":"Okay.","start":37.97,"end":38.47,"sentiment":"neutral","sentiment_score":-0.04025312513113022},{"text":"May I know what is the website?","start":39.17,"end":40.71,"sentiment":"neutral","sentiment_score":-0.06722330035907882},{"text":"Maybe you're accessing the incorrect website.","start":41.355003,"end":44.495003,"sentiment":"negative","sentiment_score":-0.3388667106628418},{"text":"Sorry?","start":65.81,"end":66.31,"sentiment":"neutral","sentiment_score":-0.0468905046582222}],"sentiment":"neutral","sentiment_score":-0.15970215015113354,"num_words":16,"start":35.57,"end":66.31},{"sentences":[{"text":"Can you repeat the link, please?","start":70.115,"end":72.775,"sentiment":"neutral","sentiment_score":-0.014537219734241566},{"text":"It should be airtel.au only.","start":78.435,"end":81.575,"sentiment":"neutral","sentiment_score":-0.00969769824296236},{"text":"No .net.","start":81.955,"end":83.415,"sentiment":"neutral","sentiment_score":-0.05479265935719013},{"text":"Mhmm.","start":84.835,"end":85.335,"sentiment":"neutral","sentiment_score":-0.03675518557429314},{"text":"Mhmm.","start":98.695,"end":99.195,"sentiment":"neutral","sentiment_score":-0.05097055435180664}],"sentiment":"neutral","sentiment_score":-0.02220152455071608,"num_words":15,"start":70.115,"end":99.195},{"sentences":[{"text":"Okay.","start":125.47,"end":125.97,"sentiment":"neutral","sentiment_score":-0.0029095206409692764},{"text":"Can I have your the suburb, please, for the address for me to check?","start":126.705,"end":131.045,"sentiment":"neutral","sentiment_score":0.00465024754937206},{"text":"Can you spell the suburb, please?","start":138.385,"end":140.1,"sentiment":"neutral","sentiment_score":0.004565999067078034},{"text":"C h e r m m s I d e.","start":142.74,"end":157.02501,"sentiment":"neutral","sentiment_score":-0.00540471519343555},{"text":"Okay.","start":161.80501,"end":162.30501,"sentiment":"neutral","sentiment_score":-0.0010180315002799034}],"sentiment":"neutral","sentiment_score":0.0010788986255647615,"num_words":32,"start":125.47,"end":162.30501},{"sentences":[{"text":"How about the unit number?","start":165.085,"end":166.545,"sentiment":"neutral","sentiment_score":-0.01474008671939373},{"text":"How about the unit number?","start":170.45999,"end":172.23999,"sentiment":"neutral","sentiment_score":-0.023306382447481157},{"text":"Yep.","start":187.955,"end":188.195,"sentiment":"neutral","sentiment_score":0.00858357548713684},{"text":"Just to further check.","start":188.195,"end":190.455,"sentiment":"neutral","sentiment_score":-0.00640939362347126},{"text":"Is it Charlotte?","start":198.74,"end":199.64,"sentiment":"neutral","sentiment_score":0.0048207662378748255}],"sentiment":"neutral","sentiment_score":-0.01071244700708323,"num_words":18,"start":165.085,"end":199.64},{"sentences":[{"text":"Is it Charlotte Street?","start":200.42,"end":201.8,"sentiment":"neutral","sentiment_score":0.00705663172993809},{"text":"25 Charlotte Street?","start":204.66,"end":206.28,"sentiment":"neutral","sentiment_score":0.018541854495803516},{"text":"Okay.","start":208.82,"end":209.32,"sentiment":"neutral","sentiment_score":0.22101867198944092},{"text":"So for signing up on Gigafy, we received the order from the website.","start":210.295,"end":219.11499,"sentiment":"positive","sentiment_score":0.3622631522325369},{"text":"Like, for example, you signed up today.","start":219.33499,"end":221.19499,"sentiment":"neutral","sentiment_score":0.32619794990335194}],"sentiment":"neutral","sentiment_score":0.2606313353836803,"num_words":28,"start":200.42,"end":221.19499},{"sentences":[{"text":"We received it as well today, and we'll just confirm the payment if it reflect then once all is confirmed, we'll proceed with the activation.","start":221.33499,"end":232.4,"sentiment":"positive","sentiment_score":0.3839158952236176},{"text":"Usually, the activation takes, within twenty four hours.","start":232.45999,"end":236.64,"sentiment":"neutral","sentiment_score":0.31885073706507683},{"text":"And once successful, we'll be sending you an like, a welcome message and Wi Fi name and password for you to be able to connect with the service.","start":238.375,"end":254.62999,"sentiment":"positive","sentiment_score":0.4055154286324978},{"text":"The connection box only.","start":265.785,"end":267.46503,"sentiment":"neutral","sentiment_score":-0.0098020164296031},{"text":"That is already your router as well.","start":267.46503,"end":270.045,"sentiment":"neutral","sentiment_score":0.03844764216669968}],"sentiment":"neutral","sentiment_score":0.3296258431704094,"num_words":72,"start":221.33499,"end":270.045},{"sentences":[{"text":"You should yeah.","start":271.225,"end":273.785,"sentiment":"neutral","sentiment_score":-0.11451882496476173},{"text":"You just need to switch that on first to process the activation.","start":273.785,"end":277.64502,"sentiment":"neutral","sentiment_score":-0.055350529961287975},{"text":"Because if ever that is switched off, we cannot process the activation, proceed with it.","start":278.52,"end":284.86,"sentiment":"neutral","sentiment_score":-0.1260996277133624},{"text":"Actually, we're we are the one who will configure it on our end.","start":289.32,"end":295.455,"sentiment":"neutral","sentiment_score":0.17451517226604316},{"text":"Once done, all you need to do is just connect with the Internet.","start":296.555,"end":300.57498,"sentiment":"neutral","sentiment_score":0.1824480639054225}],"sentiment":"neutral","sentiment_score":0.031094014644622803,"num_words":56,"start":271.225,"end":300.57498},{"sentences":[{"text":"It should be working fine after that.","start":300.63498,"end":302.735,"sentiment":"neutral","sentiment_score":0.31029955404145376},{"text":"We'll provide you the yeah.","start":303.675,"end":309.45,"sentiment":"neutral","sentiment_score":0.041377493739128114},{"text":"Yeah.","start":309.51,"end":309.99,"sentiment":"neutral","sentiment_score":0.06653071939945221},{"text":"That's correct.","start":309.99,"end":310.97,"sentiment":"neutral","sentiment_score":0.1220824122428894},{"text":"Okay.","start":313.59,"end":314.09,"sentiment":"neutral","sentiment_score":0.007443444803357124}],"sentiment":"neutral","sentiment_score":0.16857020847965032,"num_words":16,"start":300.63498,"end":314.09},{"sentences":[{"text":"For the connection fee, it depends on the contract that you'll be choosing.","start":316.15,"end":320.09,"sentiment":"neutral","sentiment_score":0.015264306933834003},{"text":"Actually, please do know that tech visit is required if ever there's a, like, technical issue, a DNTD box that needs a technician visit on-site.","start":320.55,"end":334.67502,"sentiment":"neutral","sentiment_score":-0.0156697897054255},{"text":"But if there's no issue with the box, we activated it successfully remotely or to disconnect then.","start":335.215,"end":343.81998,"sentiment":"neutral","sentiment_score":0.24418814370737357},{"text":"For the connection mhmm.","start":343.96,"end":345.58,"sentiment":"neutral","sentiment_score":-0.054704551585018635},{"text":"No.","start":352.28,"end":352.725,"sentiment":"neutral","sentiment_score":-0.12515175342559814}],"sentiment":"neutral","sentiment_score":0.060231995512731375,"num_words":60,"start":316.15,"end":352.725},{"sentences":[{"text":"The Gigafy team is the one responsible for that, if ever.","start":354.405,"end":358.825,"sentiment":"neutral","sentiment_score":-0.052005201916803016},{"text":"We're the one who will do that once you place an order.","start":365.045,"end":369.01,"sentiment":"neutral","sentiment_score":0.03147029442091783},{"text":"So for the connection fee, it depends on the contract term that you selected you select.","start":369.55,"end":378.93,"sentiment":"neutral","sentiment_score":-0.003518819226883352},{"text":"Because for the Gigafy, we have twelve and twenty four month contract.","start":379.825,"end":387.045,"sentiment":"neutral","sentiment_score":-0.022015664726495743},{"text":"But please do know that that is a lock in contract if ever.","start":387.825,"end":391.185,"sentiment":"neutral","sentiment_score":-0.05723566390000857}],"sentiment":"neutral","sentiment_score":-0.019671350048156455,"num_words":64,"start":354.405,"end":391.185},{"sentences":[{"text":"But we do have a no contract.","start":391.185,"end":392.805,"sentiment":"neutral","sentiment_score":-0.031996362443481176},{"text":"For the, let me just check.","start":393.58502,"end":398.88998,"sentiment":"neutral","sentiment_score":0.002661900594830513},{"text":"Mhmm.","start":400.63,"end":401.13,"sentiment":"neutral","sentiment_score":0.000823416281491518},{"text":"Network.","start":408.425,"end":408.925,"sentiment":"neutral","sentiment_score":0.010445820167660711},{"text":"You go find yeah.","start":409.38498,"end":410.505,"sentiment":"neutral","sentiment_score":0.007333021145313978}],"sentiment":"neutral","sentiment_score":-0.008810621710788263,"num_words":19,"start":391.185,"end":410.505},{"sentences":[{"text":"Mhmm.","start":410.505,"end":411.005,"sentiment":"neutral","sentiment_score":0.014069939963519571},{"text":"You go find networks.","start":412.505,"end":413.645,"sentiment":"neutral","sentiment_score":0.014458482386544347},{"text":"Mhmm.","start":413.94498,"end":414.44498,"sentiment":"neutral","sentiment_score":0.02351858466863632},{"text":"Yeah.","start":418.905,"end":419.405,"sentiment":"neutral","sentiment_score":0.031012795865535736},{"text":"For no contract, we have a connection fee of $45.","start":419.785,"end":423.93002,"sentiment":"neutral","sentiment_score":0.023615450598299503}],"sentiment":"neutral","sentiment_score":0.021328809178050828,"num_words":17,"start":410.505,"end":423.93002},{"sentences":[{"text":"But if you choose twelve or twenty four month contract, there's no connection fee for that.","start":425.19,"end":430.49002,"sentiment":"neutral","sentiment_score":0.034996052156202495},{"text":"But please do note that that is a lock in contract.","start":431.27002,"end":433.93002,"sentiment":"neutral","sentiment_score":-0.08237169005654076},{"text":"If ever you'll be cancelling within the contract term, there is a cancellation fees applicable.","start":433.99002,"end":439.745,"sentiment":"neutral","sentiment_score":-0.11975513299306234},{"text":"Actually, that's that's your website before, but we're currently deleting that one.","start":462.12997,"end":468.10498,"sentiment":"neutral","sentiment_score":-0.13003757037222385},{"text":"We're still in process of deleting that website.","start":469.685,"end":472.66498,"sentiment":"neutral","sentiment_score":-0.1709021832793951}],"sentiment":"neutral","sentiment_score":-0.08177656551162081,"num_words":62,"start":425.19,"end":472.66498},{"sentences":[{"text":"This is our new website.","start":475.365,"end":476.745,"sentiment":"neutral","sentiment_score":-0.06203553751111031},{"text":"Yeah.","start":476.805,"end":477.125,"sentiment":"neutral","sentiment_score":0.003453407436609268},{"text":"Mhmm.","start":477.125,"end":477.625,"sentiment":"neutral","sentiment_score":0.014525793492794037},{"text":"Okay.","start":489.27,"end":489.75,"sentiment":"neutral","sentiment_score":0.25085097551345825},{"text":"Sure.","start":489.75,"end":490.07,"sentiment":"neutral","sentiment_score":0.25493383407592773}],"sentiment":"neutral","sentiment_score":0.023731813662581973,"num_words":9,"start":475.365,"end":490.07},{"sentences":[{"text":"Just give us a callback again if you have other questions if or if you need assistance.","start":490.07,"end":496.11493,"sentiment":"neutral","sentiment_score":0.18510908808778315},{"text":"You're welcome.","start":499.13492,"end":499.93494,"sentiment":"positive","sentiment_score":0.7755721211433411},{"text":"Bye.","start":499.93494,"end":500.04993,"sentiment":"positive","sentiment_score":0.6487081050872803},{"text":"Have a great day.","start":500.04993,"end":501.15494,"sentiment":"positive","sentiment_score":0.5880926605314016}],"sentiment":"neutral","sentiment_score":0.32079489529132843,"num_words":24,"start":490.07,"end":501.15494}]}}]},{"alternatives":[{"transcript":"Hello? Look. I do have a bigger five connection box in my apartment that I recently moved in. I'm just wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found. So I would definitely just to give you a call to get all the information. It would be a second. I need to open my computer. So this is the aapple.net.au. Is it correct one? Is it correct one? Yeah. Aaortel.net.au. Oh. Oh, okay. So airtow. So that's not your website. Oh, okay. Okay. While it's open so I'm just wondering. So does it mean that because this is not an NBN. This is the five connection box. So this is a different, like, network. So I'm just wondering if I can connect it and if there is any connection fee and if I'm going to sign up online. I wonder if it take to connect and if I need my own router. Yeah. It's Cronsite 4032. C H E R C H E R M S I D E 4 032. Sorry. What was it? Unit number? Do you need the full address? Because you just asked me only the the postcode and the suburb. Do you need the full address? So what do you need from me? The suburb or the full address? Yes. It is. Yes. That's correct. Okay. Do I need to use my own router or the connection box, this giga five connect or are you going to use this connection box? Okay. So I don't require anything else. Okay. But will you send the instruction how to do that? Okay. So you don't require to come you don't require to come to my house. You will do it remotely. Is it correct? Okay. Is there any connection fee? But do I need to pay do I need to pay for the technician if there is any issue with the box? Do I need to pay for it? Okay. Okay. So do I need to contact Giveify or you will do that? Okay. So when I go to your website, do I need because I can see this NBN, then I need to go to networks. Is it correct? Then I need to go to Gigafy Networks or how? And then I can okay. Now I can see. Okay. So so what you're saying is that the the the first website logotype. It's uh-huh. Okay. Okay. Okay. Okay. That's okay. That that's all information that I wanted to know. Thank you for helping. Mhmm. Okay. Yes. Thank you so much. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":12.0,"end":12.08,"confidence":0.77563477,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.06456510722637177},{"word":"look","start":12.08,"end":12.48,"confidence":0.6508789,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.03136149048805237},{"word":"i","start":12.48,"end":12.639999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01772000640630722},{"word":"do","start":12.639999,"end":12.88,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.021661140024662014},{"word":"have","start":12.88,"end":13.38,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.002323657274246216},{"word":"a","start":13.92,"end":14.16,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.006193278357386589},{"word":"bigger","start":14.16,"end":14.625,"confidence":0.27246094,"punctuated_word":"bigger","sentiment":"neutral","sentiment_score":0.031688012182712555},{"word":"five","start":14.945,"end":15.105,"confidence":0.4116211,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.03256232291460037},{"word":"connection","start":15.105,"end":15.585,"confidence":0.99609375,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.02585732191801071},{"word":"box","start":15.585,"end":15.985,"confidence":0.9941406,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.030307132750749588},{"word":"in","start":15.985,"end":16.145,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.003322772681713104},{"word":"my","start":16.145,"end":16.465,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.01810438558459282},{"word":"apartment","start":16.465,"end":16.865,"confidence":0.98828125,"punctuated_word":"apartment","sentiment":"neutral","sentiment_score":0.062348127365112305},{"word":"that","start":16.865,"end":17.105,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004883274435997009},{"word":"i","start":17.105,"end":17.265,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00966392457485199},{"word":"recently","start":17.265,"end":17.744999,"confidence":0.99316406,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":0.01571081578731537},{"word":"moved","start":17.744999,"end":18.145,"confidence":0.9980469,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":0.01709386706352234},{"word":"in","start":18.145,"end":18.645,"confidence":0.99560547,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.005393747240304947},{"word":"i'm","start":19.585,"end":19.744999,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07021625339984894},{"word":"just","start":19.744999,"end":20.065,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07638904452323914},{"word":"wondering","start":20.065,"end":20.545,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.10048872232437134},{"word":"if","start":20.545,"end":20.705,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11859076470136642},{"word":"i","start":20.705,"end":20.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15476685762405396},{"word":"can","start":20.865,"end":21.365,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09706347435712814},{"word":"connect","start":21.505,"end":22.005,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.07786078006029129},{"word":"through","start":22.625,"end":23.105,"confidence":0.9394531,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.08678903430700302},{"word":"your","start":23.105,"end":23.425,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1654572635889053},{"word":"provider","start":23.425,"end":23.925,"confidence":0.99902344,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.05832873284816742},{"word":"because","start":24.385,"end":24.785,"confidence":0.62890625,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16980986297130585},{"word":"the","start":24.785,"end":24.945,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.41626212000846863},{"word":"website","start":24.945,"end":25.445,"confidence":1.0,"punctuated_word":"website","sentiment":"negative","sentiment_score":-0.5977947115898132},{"word":"is","start":25.505001,"end":26.005001,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6211564540863037},{"word":"not","start":26.145,"end":26.465,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7101074457168579},{"word":"friendly","start":26.465,"end":26.965,"confidence":0.9892578,"punctuated_word":"friendly","sentiment":"negative","sentiment_score":-0.542201578617096},{"word":"at","start":27.025,"end":27.185,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4768095910549164},{"word":"all","start":27.185,"end":27.685,"confidence":0.74658203,"punctuated_word":"all,","sentiment":"negative","sentiment_score":-0.4075635075569153},{"word":"and","start":28.83,"end":29.07,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.3155507445335388},{"word":"there","start":29.07,"end":29.31,"confidence":1.0,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.4697464406490326},{"word":"are","start":29.31,"end":29.39,"confidence":0.9770508,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.40922248363494873},{"word":"a","start":29.39,"end":29.47,"confidence":0.97509766,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3824248611927033},{"word":"lot","start":29.47,"end":29.710001,"confidence":1.0,"punctuated_word":"lot","sentiment":"negative","sentiment_score":-0.44956979155540466},{"word":"of","start":29.710001,"end":29.87,"confidence":0.9980469,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4209303259849548},{"word":"mistakes","start":29.87,"end":30.37,"confidence":0.99902344,"punctuated_word":"mistakes","sentiment":"negative","sentiment_score":-0.4297732710838318},{"word":"and","start":30.43,"end":30.67,"confidence":0.8642578,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4131759703159332},{"word":"page","start":30.67,"end":30.99,"confidence":0.98095703,"punctuated_word":"page","sentiment":"negative","sentiment_score":-0.6069069504737854},{"word":"not","start":30.99,"end":31.31,"confidence":0.9790039,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.48181015253067017},{"word":"found","start":31.31,"end":31.55,"confidence":0.86816406,"punctuated_word":"found.","sentiment":"negative","sentiment_score":-0.511714518070221},{"word":"so","start":31.55,"end":31.67,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1107712835073471},{"word":"i","start":31.67,"end":31.79,"confidence":0.78466797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0571657195687294},{"word":"would","start":31.79,"end":31.95,"confidence":0.34521484,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.051148220896720886},{"word":"definitely","start":31.95,"end":32.35,"confidence":0.67041016,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.07296440750360489},{"word":"just","start":32.35,"end":32.59,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02591376006603241},{"word":"to","start":32.59,"end":32.75,"confidence":0.9526367,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03642606735229492},{"word":"give","start":32.75,"end":32.83,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03844818472862244},{"word":"you","start":32.83,"end":32.99,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013807445764541626},{"word":"a","start":32.99,"end":33.15,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028203744441270828},{"word":"call","start":33.15,"end":33.39,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.08829912543296814},{"word":"to","start":33.39,"end":33.89,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08589024841785431},{"word":"get","start":35.63,"end":35.95,"confidence":0.90722656,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.027964312583208084},{"word":"all","start":35.95,"end":36.11,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06761510670185089},{"word":"the","start":36.11,"end":36.27,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019953064620494843},{"word":"information","start":36.27,"end":36.77,"confidence":0.9995117,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.01952303946018219},{"word":"it","start":49.204998,"end":49.364998,"confidence":0.4309082,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2936524748802185},{"word":"would","start":49.364998,"end":49.525,"confidence":0.5576172,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.3109319806098938},{"word":"be","start":49.525,"end":49.684998,"confidence":0.6152344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2909383773803711},{"word":"a","start":49.684998,"end":49.845,"confidence":0.23547363,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.30293983221054077},{"word":"second","start":49.845,"end":50.325,"confidence":0.88183594,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.3122248649597168},{"word":"i","start":50.325,"end":50.485,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18658436834812164},{"word":"need","start":50.485,"end":50.725,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2219025194644928},{"word":"to","start":50.725,"end":50.885,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18968085944652557},{"word":"open","start":50.885,"end":51.125,"confidence":1.0,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.17125050723552704},{"word":"my","start":51.125,"end":51.445,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.1965817958116531},{"word":"computer","start":51.445,"end":51.945,"confidence":0.9980469,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":-0.12183761596679688},{"word":"so","start":55.285,"end":55.605,"confidence":0.9160156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.042727310210466385},{"word":"this","start":55.605,"end":55.925,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.040547169744968414},{"word":"is","start":55.925,"end":56.165,"confidence":0.921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.032217156141996384},{"word":"the","start":56.165,"end":56.665,"confidence":0.9326172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03393854945898056},{"word":"aapple.net.au","start":57.125,"end":63.22,"confidence":0.75279015,"punctuated_word":"aapple.net.au.","sentiment":"neutral","sentiment_score":-0.028493473306298256},{"word":"is","start":63.22,"end":63.46,"confidence":0.98095703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02034173719584942},{"word":"it","start":63.46,"end":63.86,"confidence":0.9580078,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02077520452439785},{"word":"correct","start":63.86,"end":64.34,"confidence":0.96435547,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.024976590648293495},{"word":"one","start":64.34,"end":64.84,"confidence":0.9758301,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.04906456172466278},{"word":"is","start":67.22,"end":67.38,"confidence":0.98095703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.028153112158179283},{"word":"it","start":67.38,"end":67.54,"confidence":0.97802734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.025230346247553825},{"word":"correct","start":67.54,"end":67.94,"confidence":0.9980469,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.02864348515868187},{"word":"one","start":67.94,"end":68.44,"confidence":0.9995117,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.04394816607236862},{"word":"yeah","start":71.735,"end":72.235,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006478745024651289},{"word":"aaortel.net.au","start":73.175,"end":76.555,"confidence":0.87032646,"punctuated_word":"Aaortel.net.au.","sentiment":"neutral","sentiment_score":-0.0014245203929021957},{"word":"oh","start":83.33501,"end":83.83501,"confidence":0.59814453,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.04635479673743248},{"word":"oh","start":85.27,"end":85.59,"confidence":0.58898926,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.051951292902231216},{"word":"okay","start":85.59,"end":86.09,"confidence":0.91186523,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.04105257987976074},{"word":"so","start":86.47,"end":86.97,"confidence":0.96875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06491564214229584},{"word":"airtow","start":87.03,"end":88.09,"confidence":0.48470053,"punctuated_word":"airtow.","sentiment":"neutral","sentiment_score":-0.07631607353687286},{"word":"so","start":89.03,"end":89.19,"confidence":0.9560547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1149485856294632},{"word":"that's","start":89.19,"end":89.43,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.13577377796173096},{"word":"not","start":89.43,"end":89.67,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12032009661197662},{"word":"your","start":89.67,"end":89.909996,"confidence":0.9873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.14724944531917572},{"word":"website","start":89.909996,"end":90.409996,"confidence":0.8195801,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.14651677012443542},{"word":"oh","start":92.869995,"end":93.369995,"confidence":0.5826416,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05307425558567047},{"word":"okay","start":94.229996,"end":94.63,"confidence":0.9904785,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.030489634722471237},{"word":"okay","start":94.63,"end":95.13,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.023040857166051865},{"word":"while","start":95.75,"end":96.07,"confidence":0.8359375,"punctuated_word":"While","sentiment":"neutral","sentiment_score":-0.03848915547132492},{"word":"it's","start":96.07,"end":96.31,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.025153260678052906},{"word":"open","start":96.31,"end":96.63,"confidence":0.74902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.03876924514770508},{"word":"so","start":96.79,"end":97.03,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.042165350168943405},{"word":"i'm","start":97.03,"end":97.19,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04349401220679283},{"word":"just","start":97.19,"end":97.43,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04233008623123169},{"word":"wondering","start":97.43,"end":97.93,"confidence":0.7883301,"punctuated_word":"wondering.","sentiment":"neutral","sentiment_score":-0.046325720846652985},{"word":"so","start":98.195,"end":98.435,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08004307001829147},{"word":"does","start":98.435,"end":98.515,"confidence":0.9921875,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.08947475999593735},{"word":"it","start":98.515,"end":98.595,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06750071793794632},{"word":"mean","start":98.595,"end":99.075,"confidence":0.99902344,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.07512286305427551},{"word":"that","start":99.075,"end":99.515,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07696706056594849},{"word":"because","start":99.954994,"end":100.435,"confidence":0.9980469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.06390147656202316},{"word":"this","start":100.435,"end":100.674995,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0888502299785614},{"word":"is","start":100.674995,"end":100.835,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08216758072376251},{"word":"not","start":100.835,"end":101.155,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09371393918991087},{"word":"an","start":101.155,"end":101.475,"confidence":0.98828125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.08276186138391495},{"word":"nbn","start":101.475,"end":101.975,"confidence":0.7709961,"punctuated_word":"NBN.","sentiment":"neutral","sentiment_score":-0.08635833859443665},{"word":"this","start":102.115,"end":102.195,"confidence":0.9819336,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10519478470087051},{"word":"is","start":102.195,"end":102.695,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06887904554605484},{"word":"the","start":102.715,"end":103.215,"confidence":0.42749023,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05583333969116211},{"word":"five","start":103.235,"end":103.735,"confidence":0.97509766,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.04504961520433426},{"word":"connection","start":104.515,"end":104.994995,"confidence":0.99121094,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.05882889032363891},{"word":"box","start":104.994995,"end":105.395,"confidence":0.80444336,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":-0.05734821408987045},{"word":"so","start":105.395,"end":105.634995,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08940595388412476},{"word":"this","start":105.634995,"end":105.875,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07677050679922104},{"word":"is","start":105.875,"end":106.034996,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06805429607629776},{"word":"a","start":106.034996,"end":106.195,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06754285842180252},{"word":"different","start":106.195,"end":106.695,"confidence":0.8093262,"punctuated_word":"different,","sentiment":"neutral","sentiment_score":-0.09056589007377625},{"word":"like","start":107.235,"end":107.735,"confidence":0.9819336,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1045377403497696},{"word":"network","start":108.435,"end":108.935,"confidence":0.795166,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.1108020693063736},{"word":"so","start":109.395,"end":109.634995,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08682660013437271},{"word":"i'm","start":109.634995,"end":109.875,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06816942989826202},{"word":"just","start":109.875,"end":110.115,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.061856694519519806},{"word":"wondering","start":110.115,"end":110.615,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.06582768261432648},{"word":"if","start":110.755,"end":110.994995,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0359436497092247},{"word":"i","start":110.994995,"end":111.075,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.041267067193984985},{"word":"can","start":111.075,"end":111.475,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.006022341549396515},{"word":"connect","start":111.475,"end":111.955,"confidence":0.9970703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.005149677395820618},{"word":"it","start":111.955,"end":112.41,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005738474428653717},{"word":"and","start":113.29,"end":113.37,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.039372339844703674},{"word":"if","start":113.37,"end":113.61,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0706997960805893},{"word":"there","start":113.61,"end":113.770004,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.06643667817115784},{"word":"is","start":113.770004,"end":113.93,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11621928960084917},{"word":"any","start":113.93,"end":114.25,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.10586705058813096},{"word":"connection","start":114.25,"end":114.75,"confidence":0.9902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.14035603404045105},{"word":"fee","start":114.810005,"end":115.310005,"confidence":0.98535156,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.10583112388849258},{"word":"and","start":115.53001,"end":116.03001,"confidence":0.40625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12940920889377594},{"word":"if","start":116.97,"end":117.130005,"confidence":0.74658203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.18312448263168335},{"word":"i'm","start":117.130005,"end":117.29,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14098110795021057},{"word":"going","start":117.29,"end":117.61,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.11344650387763976},{"word":"to","start":117.61,"end":118.11,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12505438923835754},{"word":"sign","start":118.33,"end":118.65,"confidence":1.0,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":-0.11490358412265778},{"word":"up","start":118.65,"end":118.97,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.08067215979099274},{"word":"online","start":118.97,"end":119.47,"confidence":0.8847656,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":-0.1095014214515686},{"word":"i","start":119.93,"end":120.01,"confidence":0.47143555,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1357150822877884},{"word":"wonder","start":120.01,"end":120.41,"confidence":0.9716797,"punctuated_word":"wonder","sentiment":"neutral","sentiment_score":-0.16235509514808655},{"word":"if","start":120.41,"end":120.53,"confidence":0.63671875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1660676747560501},{"word":"it","start":120.53,"end":120.65,"confidence":0.7324219,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14793705940246582},{"word":"take","start":120.65,"end":120.97,"confidence":0.6479492,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.14785851538181305},{"word":"to","start":120.97,"end":121.21001,"confidence":0.96435547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1571238338947296},{"word":"connect","start":121.21001,"end":121.71001,"confidence":0.9970703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.10340838134288788},{"word":"and","start":121.770004,"end":122.170006,"confidence":0.9116211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13778330385684967},{"word":"if","start":122.170006,"end":122.33,"confidence":0.9375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.17319807410240173},{"word":"i","start":122.33,"end":122.490005,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16428248584270477},{"word":"need","start":122.490005,"end":122.810005,"confidence":0.9448242,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.14378167688846588},{"word":"my","start":122.810005,"end":123.05,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13970181345939636},{"word":"own","start":123.05,"end":123.55,"confidence":0.70996094,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.16807380318641665},{"word":"router","start":123.61,"end":124.11,"confidence":0.81152344,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.08469268679618835},{"word":"yeah","start":131.735,"end":131.975,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010768850333988668},{"word":"it's","start":131.975,"end":132.375,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.007296241354197264},{"word":"cronsite","start":132.375,"end":132.875,"confidence":0.3045044,"punctuated_word":"Cronsite","sentiment":"neutral","sentiment_score":0.009049836546182632},{"word":"4032","start":133.735,"end":135.595,"confidence":0.961853,"punctuated_word":"4032.","sentiment":"neutral","sentiment_score":0.016677331179380417},{"word":"c","start":141.19,"end":141.51,"confidence":0.7651367,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.0026708701625466347},{"word":"h","start":141.51,"end":142.01,"confidence":0.99902344,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.0027812058106064796},{"word":"e","start":142.95,"end":143.43001,"confidence":0.9970703,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.0035475315526127815},{"word":"r","start":143.43001,"end":143.93001,"confidence":0.9248047,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.007031824439764023},{"word":"c","start":144.15,"end":144.47,"confidence":0.99316406,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.003027023747563362},{"word":"h","start":144.47,"end":144.97,"confidence":1.0,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.003699821420013905},{"word":"e","start":145.03,"end":145.35,"confidence":0.99902344,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.0030788714066147804},{"word":"r","start":145.35,"end":145.85,"confidence":1.0,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.006124213337898254},{"word":"m","start":146.55,"end":147.05,"confidence":0.98828125,"punctuated_word":"M","sentiment":"neutral","sentiment_score":-0.006705066189169884},{"word":"s","start":149.99,"end":150.49,"confidence":0.92333984,"punctuated_word":"S","sentiment":"neutral","sentiment_score":-0.004983140155673027},{"word":"i","start":151.63501,"end":152.13501,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005638031288981438},{"word":"d","start":153.955,"end":154.455,"confidence":0.9970703,"punctuated_word":"D","sentiment":"neutral","sentiment_score":-0.010870648548007011},{"word":"e","start":155.795,"end":156.035,"confidence":1.0,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.006690690293908119},{"word":"4","start":156.035,"end":156.535,"confidence":0.9892578,"punctuated_word":"4","sentiment":"neutral","sentiment_score":-0.010458122938871384},{"word":"032","start":156.995,"end":158.695,"confidence":0.9967448,"punctuated_word":"032.","sentiment":"neutral","sentiment_score":-0.0017957831732928753},{"word":"sorry","start":168.26999,"end":168.59,"confidence":0.9472656,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.045215751975774765},{"word":"what","start":168.59,"end":168.75,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.04316689074039459},{"word":"was","start":168.75,"end":168.90999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05546058714389801},{"word":"it","start":168.90999,"end":169.40999,"confidence":1.0,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.04154788330197334},{"word":"unit","start":175.54999,"end":175.87,"confidence":0.9707031,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.030502408742904663},{"word":"number","start":175.87,"end":176.34999,"confidence":0.8479004,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.020213011652231216},{"word":"do","start":176.34999,"end":176.51,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.04819308966398239},{"word":"you","start":176.51,"end":176.59,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03794358670711517},{"word":"need","start":176.59,"end":176.75,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04037311673164368},{"word":"the","start":176.75,"end":176.90999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04141621291637421},{"word":"full","start":176.90999,"end":177.15,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.042650915682315826},{"word":"address","start":177.15,"end":177.645,"confidence":0.9736328,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.04781951755285263},{"word":"because","start":177.725,"end":178.045,"confidence":1.0,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06532768905162811},{"word":"you","start":178.045,"end":178.125,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0932440459728241},{"word":"just","start":178.125,"end":178.365,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05618591606616974},{"word":"asked","start":178.365,"end":178.60501,"confidence":0.8496094,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.049255724996328354},{"word":"me","start":178.60501,"end":178.765,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06355386227369308},{"word":"only","start":178.765,"end":179.16501,"confidence":0.9604492,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08091945201158524},{"word":"the","start":179.16501,"end":179.66501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06270234286785126},{"word":"the","start":182.125,"end":182.365,"confidence":0.8959961,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05780884623527527},{"word":"postcode","start":182.365,"end":182.865,"confidence":0.97143555,"punctuated_word":"postcode","sentiment":"neutral","sentiment_score":-0.04379432648420334},{"word":"and","start":183.16501,"end":183.485,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03875264152884483},{"word":"the","start":183.485,"end":183.985,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04062625765800476},{"word":"suburb","start":184.365,"end":184.865,"confidence":0.9926758,"punctuated_word":"suburb.","sentiment":"neutral","sentiment_score":-0.028697852045297623},{"word":"do","start":185.405,"end":185.645,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0415034294128418},{"word":"you","start":185.645,"end":185.725,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0446222648024559},{"word":"need","start":185.725,"end":185.88501,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03898459672927856},{"word":"the","start":185.88501,"end":186.125,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.032305773347616196},{"word":"full","start":186.125,"end":186.285,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.0172308087348938},{"word":"address","start":186.285,"end":186.785,"confidence":1.0,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.027819707989692688},{"word":"so","start":195.02,"end":195.52,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01090765930712223},{"word":"what","start":195.66,"end":195.90001,"confidence":0.9448242,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.010831357911229134},{"word":"do","start":195.90001,"end":196.06,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.005893668159842491},{"word":"you","start":196.06,"end":196.22,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017016401514410973},{"word":"need","start":196.22,"end":196.46,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.009373260661959648},{"word":"from","start":196.46,"end":196.7,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.013619640842080116},{"word":"me","start":196.7,"end":197.2,"confidence":0.95751953,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.01179184578359127},{"word":"the","start":197.82,"end":198.06,"confidence":0.93847656,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0015321513637900352},{"word":"suburb","start":198.06,"end":198.54001,"confidence":0.9838867,"punctuated_word":"suburb","sentiment":"neutral","sentiment_score":0.006363046821206808},{"word":"or","start":198.54001,"end":198.78,"confidence":0.9741211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.002768035978078842},{"word":"the","start":198.78,"end":198.94,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007020870223641396},{"word":"full","start":198.94,"end":199.1,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.011992689222097397},{"word":"address","start":199.1,"end":199.6,"confidence":0.99853516,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.01005886308848858},{"word":"yes","start":202.14,"end":202.575,"confidence":0.98950195,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02826058492064476},{"word":"it","start":204.655,"end":205.155,"confidence":1.0,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.013606227934360504},{"word":"is","start":206.015,"end":206.415,"confidence":1.0,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.027423307299613953},{"word":"yes","start":206.415,"end":206.815,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0978812575340271},{"word":"that's","start":206.815,"end":207.055,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.18972007930278775},{"word":"correct","start":207.055,"end":207.555,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.23507308959960935},{"word":"okay","start":256.51498,"end":257.01498,"confidence":0.9543457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03276359289884567},{"word":"do","start":257.07498,"end":257.235,"confidence":0.9970703,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.008255384862422943},{"word":"i","start":257.235,"end":257.395,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004422273486852646},{"word":"need","start":257.395,"end":257.555,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.00022983551025390625},{"word":"to","start":257.555,"end":257.715,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013873040676116943},{"word":"use","start":257.715,"end":257.955,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.01495712623000145},{"word":"my","start":257.955,"end":258.275,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02199671790003777},{"word":"own","start":258.275,"end":258.775,"confidence":0.7963867,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.034149687737226486},{"word":"router","start":258.995,"end":259.495,"confidence":0.30517578,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.008423939347267151},{"word":"or","start":259.875,"end":260.115,"confidence":0.8720703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.028666988015174866},{"word":"the","start":260.115,"end":260.35498,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00944531336426735},{"word":"connection","start":260.35498,"end":260.85498,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.008073121309280396},{"word":"box","start":260.995,"end":261.395,"confidence":0.7661133,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.0081247016787529},{"word":"this","start":261.395,"end":261.79498,"confidence":0.8041992,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.003295525908470154},{"word":"giga","start":261.79498,"end":262.115,"confidence":0.5708008,"punctuated_word":"giga","sentiment":"neutral","sentiment_score":0.008616674691438675},{"word":"five","start":262.115,"end":262.275,"confidence":0.86035156,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.005501851439476013},{"word":"connect","start":262.275,"end":262.51498,"confidence":0.79248047,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.002090858295559883},{"word":"or","start":262.675,"end":263.07498,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.012882038950920103},{"word":"are","start":263.07498,"end":263.155,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01113486848771572},{"word":"you","start":263.155,"end":263.315,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009491845965385435},{"word":"going","start":263.315,"end":263.555,"confidence":0.98095703,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.017577705904841423},{"word":"to","start":263.555,"end":263.715,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.014920413494110107},{"word":"use","start":263.715,"end":263.875,"confidence":0.9980469,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.0062399450689554214},{"word":"this","start":263.875,"end":264.115,"confidence":0.9482422,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01585925742983818},{"word":"connection","start":264.115,"end":264.595,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.017722491174936295},{"word":"box","start":264.595,"end":265.095,"confidence":0.9995117,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.012531047686934473},{"word":"okay","start":270.29,"end":270.69,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009669138118624687},{"word":"so","start":270.69,"end":270.85,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009427659213542938},{"word":"i","start":270.85,"end":271.01,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025417417287826535},{"word":"don't","start":271.01,"end":271.25,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04742071032524109},{"word":"require","start":271.25,"end":271.75,"confidence":0.99609375,"punctuated_word":"require","sentiment":"neutral","sentiment_score":-0.11799052357673644},{"word":"anything","start":271.81,"end":272.29,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.1541031450033188},{"word":"else","start":272.29,"end":272.79,"confidence":0.9433594,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.1654477417469025},{"word":"okay","start":282.745,"end":283.245,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009598132222890854},{"word":"but","start":284.585,"end":285.065,"confidence":0.97802734,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03316189721226692},{"word":"will","start":285.065,"end":285.305,"confidence":0.9951172,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03656923770904541},{"word":"you","start":285.305,"end":285.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05317218229174614},{"word":"send","start":285.545,"end":285.785,"confidence":0.9970703,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.03781811520457268},{"word":"the","start":285.785,"end":286.025,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0435490682721138},{"word":"instruction","start":286.025,"end":286.525,"confidence":0.984375,"punctuated_word":"instruction","sentiment":"neutral","sentiment_score":0.03667159751057625},{"word":"how","start":286.825,"end":287.065,"confidence":0.9770508,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.036683086305856705},{"word":"to","start":287.065,"end":287.225,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03843454644083977},{"word":"do","start":287.225,"end":287.385,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04708998650312424},{"word":"that","start":287.385,"end":287.885,"confidence":0.99853516,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.05142796039581299},{"word":"okay","start":302.84,"end":303.15997,"confidence":0.96362305,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0914727747440338},{"word":"so","start":303.15997,"end":303.47998,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08736351132392883},{"word":"you","start":303.47998,"end":303.63998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07252657413482666},{"word":"don't","start":303.63998,"end":303.87997,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.04331885278224945},{"word":"require","start":303.87997,"end":304.36,"confidence":0.9633789,"punctuated_word":"require","sentiment":"neutral","sentiment_score":-0.0007738843560218811},{"word":"to","start":304.36,"end":304.52,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005474701523780823},{"word":"come","start":304.52,"end":305.02,"confidence":0.99902344,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.05957057327032089},{"word":"you","start":305.4,"end":305.56,"confidence":0.91748047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07380643486976624},{"word":"don't","start":305.56,"end":305.8,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.046965934336185455},{"word":"require","start":305.8,"end":306.28,"confidence":0.9951172,"punctuated_word":"require","sentiment":"neutral","sentiment_score":-0.03977534919977188},{"word":"to","start":306.28,"end":306.43997,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02962780743837357},{"word":"come","start":306.43997,"end":306.59998,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.02148151397705078},{"word":"to","start":306.59998,"end":306.75998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005877755582332611},{"word":"my","start":306.75998,"end":306.91998,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03924277424812317},{"word":"house","start":306.91998,"end":307.31998,"confidence":0.89624023,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":0.02004256471991539},{"word":"you","start":307.31998,"end":307.47998,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.02934937924146652},{"word":"will","start":307.47998,"end":307.63998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06034618988633156},{"word":"do","start":307.63998,"end":307.8,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07119981944561005},{"word":"it","start":307.8,"end":307.96,"confidence":0.98828125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10114365816116332},{"word":"remotely","start":307.96,"end":308.46,"confidence":0.98779297,"punctuated_word":"remotely.","sentiment":"neutral","sentiment_score":0.07042095810174942},{"word":"is","start":308.75998,"end":308.91998,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06821292638778687},{"word":"it","start":308.91998,"end":309.08,"confidence":0.8984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0872424840927124},{"word":"correct","start":309.08,"end":309.555,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.06627769023180008},{"word":"okay","start":311.63498,"end":312.035,"confidence":0.9309082,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03594663739204407},{"word":"is","start":312.035,"end":312.195,"confidence":0.9873047,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.005908777937293053},{"word":"there","start":312.195,"end":312.51498,"confidence":0.96875,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0007587969303131104},{"word":"any","start":312.51498,"end":312.835,"confidence":0.9506836,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0011958591639995575},{"word":"connection","start":312.835,"end":313.335,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.015696033835411072},{"word":"fee","start":313.395,"end":313.895,"confidence":0.99658203,"punctuated_word":"fee?","sentiment":"neutral","sentiment_score":-0.003801165148615837},{"word":"but","start":343.595,"end":343.99503,"confidence":0.8959961,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02505538240075111},{"word":"do","start":343.99503,"end":344.155,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06632634997367859},{"word":"i","start":344.155,"end":344.315,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.056978024542331696},{"word":"need","start":344.315,"end":344.475,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06992244720458984},{"word":"to","start":344.475,"end":344.71503,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07818517833948135},{"word":"pay","start":344.71503,"end":345.21503,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.05585673823952675},{"word":"do","start":345.595,"end":345.83502,"confidence":0.9760742,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03720881417393685},{"word":"i","start":345.83502,"end":345.99503,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051901668310165405},{"word":"need","start":345.99503,"end":346.075,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04121515154838562},{"word":"to","start":346.075,"end":346.23502,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03525562584400177},{"word":"pay","start":346.23502,"end":346.475,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.043867502361536026},{"word":"for","start":346.475,"end":346.71503,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01844173483550549},{"word":"the","start":346.71503,"end":346.875,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02671186253428459},{"word":"technician","start":346.875,"end":347.375,"confidence":0.99902344,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":-0.012084465473890305},{"word":"if","start":347.515,"end":347.67502,"confidence":0.8183594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.04266738146543503},{"word":"there","start":347.67502,"end":347.915,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.04668473452329635},{"word":"is","start":347.915,"end":348.075,"confidence":0.9667969,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06124715507030487},{"word":"any","start":348.075,"end":348.39502,"confidence":0.99316406,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.03359774872660637},{"word":"issue","start":348.39502,"end":348.71503,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.04511132091283798},{"word":"with","start":348.71503,"end":348.875,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08119264990091324},{"word":"the","start":348.875,"end":349.035,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08499829471111298},{"word":"box","start":349.035,"end":349.355,"confidence":0.96362305,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.05848397314548493},{"word":"do","start":349.355,"end":349.515,"confidence":0.98291016,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.03581593185663223},{"word":"i","start":349.515,"end":349.595,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04702606797218323},{"word":"need","start":349.595,"end":349.755,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04139193519949913},{"word":"to","start":349.755,"end":349.915,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04199200123548508},{"word":"pay","start":349.915,"end":350.155,"confidence":0.9970703,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.040347374975681305},{"word":"for","start":350.155,"end":350.315,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02514834515750408},{"word":"it","start":350.315,"end":350.52,"confidence":0.99560547,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.03970025107264519},{"word":"okay","start":353.31998,"end":353.81998,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.087074875831604},{"word":"okay","start":359.8,"end":360.12,"confidence":0.9501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006716667674481869},{"word":"so","start":360.12,"end":360.52,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.001730082556605339},{"word":"do","start":360.52,"end":360.68,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0028218068182468414},{"word":"i","start":360.68,"end":360.75998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0011245347559452057},{"word":"need","start":360.75998,"end":361.0,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.001718025654554367},{"word":"to","start":361.0,"end":361.24,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0015221498906612396},{"word":"contact","start":361.24,"end":361.72,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.007406685501337051},{"word":"giveify","start":361.72,"end":362.22,"confidence":0.7006836,"punctuated_word":"Giveify","sentiment":"neutral","sentiment_score":0.01368078589439392},{"word":"or","start":362.28,"end":362.52,"confidence":0.56884766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01016584038734436},{"word":"you","start":362.52,"end":362.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0003848373889923096},{"word":"will","start":362.68,"end":362.91998,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.010638277977705002},{"word":"do","start":362.91998,"end":363.08,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.012264961376786232},{"word":"that","start":363.08,"end":363.465,"confidence":0.99902344,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.01945330575108528},{"word":"okay","start":367.065,"end":367.565,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03603116795420647},{"word":"so","start":399.25497,"end":399.655,"confidence":0.8676758,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006812006235122681},{"word":"when","start":399.655,"end":399.895,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.007096052169799805},{"word":"i","start":399.895,"end":399.97498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010458486154675484},{"word":"go","start":399.97498,"end":400.29498,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.003764970228075981},{"word":"to","start":400.29498,"end":400.455,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005216868594288826},{"word":"your","start":400.455,"end":400.615,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007143892347812653},{"word":"website","start":400.615,"end":401.115,"confidence":0.9914551,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.005752666853368282},{"word":"do","start":401.175,"end":401.41498,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.010475844144821169},{"word":"i","start":401.41498,"end":401.495,"confidence":0.8676758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01083444431424141},{"word":"need","start":401.495,"end":401.615,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01120424084365368},{"word":"because","start":401.735,"end":401.97498,"confidence":0.9980469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.007150756195187569},{"word":"i","start":401.97498,"end":402.055,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0066524893045425415},{"word":"can","start":402.055,"end":402.215,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0010082796216011047},{"word":"see","start":402.215,"end":402.455,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.002370588481426239},{"word":"this","start":402.455,"end":402.935,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.001315176486968994},{"word":"nbn","start":402.935,"end":403.435,"confidence":0.75439453,"punctuated_word":"NBN,","sentiment":"neutral","sentiment_score":0.0014476850628852844},{"word":"then","start":403.735,"end":403.97498,"confidence":0.9902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0022034961730241776},{"word":"i","start":403.97498,"end":404.055,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007329411804676056},{"word":"need","start":404.055,"end":404.29498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.00035406090319156647},{"word":"to","start":404.29498,"end":404.375,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0023843105882406235},{"word":"go","start":404.375,"end":404.615,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0030056890100240707},{"word":"to","start":404.615,"end":404.85498,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0001342836767435074},{"word":"networks","start":404.85498,"end":405.35498,"confidence":0.86621094,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":0.0007003629580140114},{"word":"is","start":405.495,"end":405.655,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01946278102695942},{"word":"it","start":405.655,"end":405.895,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.017893921583890915},{"word":"correct","start":405.895,"end":406.395,"confidence":0.99853516,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.007789033465087414},{"word":"then","start":407.175,"end":407.41498,"confidence":0.9980469,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.0035754507407546043},{"word":"i","start":407.41498,"end":407.495,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005652463063597679},{"word":"need","start":407.495,"end":407.655,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.000029558315873146057},{"word":"to","start":407.655,"end":407.81497,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.000872412696480751},{"word":"go","start":407.81497,"end":408.055,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0005733855068683624},{"word":"to","start":408.055,"end":408.29498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006812268868088722},{"word":"gigafy","start":408.29498,"end":408.775,"confidence":0.89664716,"punctuated_word":"Gigafy","sentiment":"neutral","sentiment_score":0.008664533495903015},{"word":"networks","start":408.775,"end":409.275,"confidence":0.6347656,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":0.004864926915615797},{"word":"or","start":409.41498,"end":409.81497,"confidence":0.5649414,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.007610496133565903},{"word":"how","start":409.81497,"end":410.19,"confidence":0.8457031,"punctuated_word":"how?","sentiment":"neutral","sentiment_score":0.006858766078948975},{"word":"and","start":412.11002,"end":412.35,"confidence":0.98291016,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.018201975151896477},{"word":"then","start":412.35,"end":412.51,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.020554468035697937},{"word":"i","start":412.51,"end":412.67,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016387557610869408},{"word":"can","start":412.67,"end":413.17,"confidence":0.97998047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.016397401690483093},{"word":"okay","start":416.19,"end":416.69,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.03959310054779053},{"word":"now","start":416.99,"end":417.31,"confidence":0.9970703,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.03732322156429291},{"word":"i","start":417.31,"end":417.47,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04121824726462364},{"word":"can","start":417.47,"end":417.79,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.050765201449394226},{"word":"see","start":417.79,"end":418.29,"confidence":0.9042969,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.03131605312228203},{"word":"okay","start":438.21002,"end":438.71002,"confidence":0.7663574,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.09440747648477554},{"word":"so","start":444.85,"end":445.35,"confidence":0.9038086,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03765203803777695},{"word":"so","start":449.25,"end":449.65002,"confidence":0.93603516,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.03211880847811699},{"word":"what","start":449.65002,"end":449.89,"confidence":0.97509766,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04211149364709854},{"word":"you're","start":449.89,"end":450.13,"confidence":0.967041,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03676234185695648},{"word":"saying","start":450.13,"end":450.41,"confidence":0.9838867,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.04319199174642563},{"word":"is","start":450.41,"end":450.69,"confidence":0.6308594,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04666803032159805},{"word":"that","start":450.69,"end":451.17,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04600007086992264},{"word":"the","start":451.17,"end":451.33002,"confidence":0.8803711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06630471348762512},{"word":"the","start":451.33002,"end":451.65002,"confidence":0.9448242,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06732781231403351},{"word":"the","start":451.65002,"end":451.73,"confidence":0.80566406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06239091977477074},{"word":"first","start":451.73,"end":452.05002,"confidence":0.984375,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.04031125828623772},{"word":"website","start":452.05002,"end":452.385,"confidence":0.3684082,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.0745847150683403},{"word":"logotype","start":461.105,"end":461.605,"confidence":0.85009766,"punctuated_word":"logotype.","sentiment":"neutral","sentiment_score":-0.05968105792999267},{"word":"it's","start":461.825,"end":462.325,"confidence":0.7404785,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.026635751128196716},{"word":"uh-huh","start":475.43,"end":475.83,"confidence":0.93359375,"punctuated_word":"uh-huh.","sentiment":"neutral","sentiment_score":-0.05840331315994263},{"word":"okay","start":475.83,"end":476.33,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.029885053634643555},{"word":"okay","start":477.83,"end":478.33,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03259166330099106},{"word":"okay","start":479.73502,"end":480.23502,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.047353342175483704},{"word":"okay","start":484.135,"end":484.61502,"confidence":0.9680176,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08189189434051514},{"word":"that's","start":484.61502,"end":484.855,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1705312728881836},{"word":"okay","start":484.855,"end":485.17502,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2012656182050705},{"word":"that","start":485.17502,"end":485.415,"confidence":0.9980469,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.24165412783622744},{"word":"that's","start":485.495,"end":485.73502,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.2652132213115692},{"word":"all","start":485.73502,"end":485.975,"confidence":0.99316406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.25549256801605225},{"word":"information","start":485.975,"end":486.375,"confidence":0.75,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.267347514629364},{"word":"that","start":486.375,"end":486.61502,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.24962469935417175},{"word":"i","start":486.61502,"end":486.695,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2263355404138565},{"word":"wanted","start":486.695,"end":487.095,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.17280186712741852},{"word":"to","start":487.095,"end":487.17502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15257322788238523},{"word":"know","start":487.17502,"end":487.415,"confidence":1.0,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.21329578757286072},{"word":"thank","start":487.415,"end":487.575,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4896743595600128},{"word":"you","start":487.575,"end":487.73502,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49722281098365784},{"word":"for","start":487.73502,"end":487.975,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5984641909599304},{"word":"helping","start":487.975,"end":488.475,"confidence":1.0,"punctuated_word":"helping.","sentiment":"positive","sentiment_score":0.5222066640853882},{"word":"mhmm","start":494.1449,"end":494.5449,"confidence":0.90893555,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11976364254951476},{"word":"okay","start":494.5449,"end":495.0449,"confidence":0.9914551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1128767505288124},{"word":"yes","start":496.8649,"end":497.18488,"confidence":0.93530273,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.23676417768001556},{"word":"thank","start":497.18488,"end":497.4249,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5428553223609924},{"word":"you","start":497.4249,"end":497.58487,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5798220038414001},{"word":"so","start":497.58487,"end":497.74487,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.574169397354126},{"word":"much","start":497.74487,"end":498.1449,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5009948015213013},{"word":"bye","start":498.1449,"end":498.6449,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.20587308704853055}],"paragraphs":{"transcript":"\nHello? Look. I do have a bigger five connection box in my apartment that I recently moved in. I'm just wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found. So I would definitely just to give you a call to get all the information.\n\nIt would be a second. I need to open my computer. So this is the aapple.net.au. Is it correct one? Is it correct one?\n\nYeah. Aaortel.net.au. Oh. Oh, okay. So airtow.\n\nSo that's not your website. Oh, okay. Okay. While it's open so I'm just wondering. So does it mean that because this is not an NBN.\n\nThis is the five connection box. So this is a different, like, network. So I'm just wondering if I can connect it and if there is any connection fee and if I'm going to sign up online. I wonder if it take to connect and if I need my own router. Yeah.\n\nIt's Cronsite 4032. C H E R C H E R M S I D E 4 032. Sorry. What was it? Unit number?\n\nDo you need the full address? Because you just asked me only the the postcode and the suburb. Do you need the full address? So what do you need from me? The suburb or the full address?\n\nYes. It is. Yes. That's correct. Okay.\n\nDo I need to use my own router or the connection box, this giga five connect or are you going to use this connection box? Okay. So I don't require anything else. Okay. But will you send the instruction how to do that?\n\nOkay. So you don't require to come you don't require to come to my house. You will do it remotely. Is it correct? Okay.\n\nIs there any connection fee? But do I need to pay do I need to pay for the technician if there is any issue with the box? Do I need to pay for it? Okay. Okay.\n\nSo do I need to contact Giveify or you will do that? Okay. So when I go to your website, do I need because I can see this NBN, then I need to go to networks. Is it correct? Then I need to go to Gigafy Networks or how?\n\nAnd then I can okay. Now I can see. Okay. So so what you're saying is that the the the first website logotype. It's uh-huh.\n\nOkay. Okay. Okay. Okay. That's okay.\n\nThat that's all information that I wanted to know. Thank you for helping. Mhmm. Okay. Yes.\n\nThank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":12.0,"end":12.08,"sentiment":"neutral","sentiment_score":0.06456510722637177},{"text":"Look.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.03136149048805237},{"text":"I do have a bigger five connection box in my apartment that I recently moved in.","start":12.48,"end":18.645,"sentiment":"neutral","sentiment_score":0.014244551188312471},{"text":"I'm just wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found.","start":19.585,"end":31.55,"sentiment":"negative","sentiment_score":-0.33925798997796813},{"text":"So I would definitely just to give you a call to get all the information.","start":31.55,"end":36.77,"sentiment":"neutral","sentiment_score":0.01131855050722758}],"sentiment":"neutral","sentiment_score":-0.15072361346814903,"num_words":62,"start":12.0,"end":36.77},{"sentences":[{"text":"It would be a second.","start":49.204998,"end":50.325,"sentiment":"neutral","sentiment_score":-0.3021375060081482},{"text":"I need to open my computer.","start":50.325,"end":51.945,"sentiment":"neutral","sentiment_score":-0.1813062777121862},{"text":"So this is the aapple.net.au.","start":55.285,"end":63.22,"sentiment":"neutral","sentiment_score":-0.035584731772542},{"text":"Is it correct one?","start":63.22,"end":64.84,"sentiment":"neutral","sentiment_score":-0.028789523523300886},{"text":"Is it correct one?","start":67.22,"end":68.44,"sentiment":"neutral","sentiment_score":-0.0314937774091959}],"sentiment":"neutral","sentiment_score":-0.12573258578777313,"num_words":24,"start":49.204998,"end":68.44},{"sentences":[{"text":"Yeah.","start":71.735,"end":72.235,"sentiment":"neutral","sentiment_score":-0.006478745024651289},{"text":"Aaortel.net.au.","start":73.175,"end":76.555,"sentiment":"neutral","sentiment_score":-0.0014245203929021957},{"text":"Oh.","start":83.33501,"end":83.83501,"sentiment":"neutral","sentiment_score":-0.04635479673743248},{"text":"Oh, okay.","start":85.27,"end":86.09,"sentiment":"neutral","sentiment_score":-0.04650193639099598},{"text":"So airtow.","start":86.47,"end":88.09,"sentiment":"neutral","sentiment_score":-0.07061585783958435}],"sentiment":"neutral","sentiment_score":-0.04121337865944952,"num_words":7,"start":71.735,"end":88.09},{"sentences":[{"text":"So that's not your website.","start":89.03,"end":90.409996,"sentiment":"neutral","sentiment_score":-0.13296173512935638},{"text":"Oh, okay.","start":92.869995,"end":94.63,"sentiment":"neutral","sentiment_score":-0.041781945154070854},{"text":"Okay.","start":94.63,"end":95.13,"sentiment":"neutral","sentiment_score":-0.023040857166051865},{"text":"While it's open so I'm just wondering.","start":95.75,"end":97.93,"sentiment":"neutral","sentiment_score":-0.03953240439295769},{"text":"So does it mean that because this is not an NBN.","start":98.195,"end":101.975,"sentiment":"neutral","sentiment_score":-0.08062380890954625}],"sentiment":"neutral","sentiment_score":-0.07442315968756492,"num_words":26,"start":89.03,"end":101.975},{"sentences":[{"text":"This is the five connection box.","start":102.115,"end":105.395,"sentiment":"neutral","sentiment_score":-0.06518898159265518},{"text":"So this is a different, like, network.","start":105.395,"end":108.935,"sentiment":"neutral","sentiment_score":-0.08681133070162364},{"text":"So I'm just wondering if I can connect it and if there is any connection fee and if I'm going to sign up online.","start":109.395,"end":119.47,"sentiment":"neutral","sentiment_score":-0.08363332661489646},{"text":"I wonder if it take to connect and if I need my own router.","start":119.93,"end":124.11,"sentiment":"neutral","sentiment_score":-0.14514139188187464},{"text":"Yeah.","start":131.735,"end":131.975,"sentiment":"neutral","sentiment_score":0.010768850333988668}],"sentiment":"neutral","sentiment_score":-0.09667737844686669,"num_words":52,"start":102.115,"end":131.975},{"sentences":[{"text":"It's Cronsite 4032.","start":131.975,"end":135.595,"sentiment":"neutral","sentiment_score":0.011007803026586771},{"text":"C H E R C H E R M S I D E 4 032.","start":141.19,"end":158.695,"sentiment":"neutral","sentiment_score":-0.005273522964368264},{"text":"Sorry.","start":168.26999,"end":168.59,"sentiment":"neutral","sentiment_score":-0.045215751975774765},{"text":"What was it?","start":168.59,"end":169.40999,"sentiment":"neutral","sentiment_score":-0.04672512039542198},{"text":"Unit number?","start":175.54999,"end":176.34999,"sentiment":"neutral","sentiment_score":-0.02535771019756794}],"sentiment":"neutral","sentiment_score":-0.011757748705955843,"num_words":24,"start":131.975,"end":176.34999},{"sentences":[{"text":"Do you need the full address?","start":176.34999,"end":177.645,"sentiment":"neutral","sentiment_score":-0.04306607320904732},{"text":"Because you just asked me only the the postcode and the suburb.","start":177.725,"end":184.865,"sentiment":"neutral","sentiment_score":-0.056739079765975475},{"text":"Do you need the full address?","start":185.405,"end":186.785,"sentiment":"neutral","sentiment_score":-0.03374443016946316},{"text":"So what do you need from me?","start":195.02,"end":197.2,"sentiment":"neutral","sentiment_score":0.011347690597176552},{"text":"The suburb or the full address?","start":197.82,"end":199.6,"sentiment":"neutral","sentiment_score":0.0066226094495505095}],"sentiment":"neutral","sentiment_score":-0.027636823961762962,"num_words":37,"start":176.34999,"end":199.6},{"sentences":[{"text":"Yes.","start":202.14,"end":202.575,"sentiment":"neutral","sentiment_score":0.02826058492064476},{"text":"It is.","start":204.655,"end":206.415,"sentiment":"neutral","sentiment_score":0.02051476761698723},{"text":"Yes.","start":206.415,"end":206.815,"sentiment":"neutral","sentiment_score":0.0978812575340271},{"text":"That's correct.","start":206.815,"end":207.555,"sentiment":"neutral","sentiment_score":0.21239658445119855},{"text":"Okay.","start":256.51498,"end":257.01498,"sentiment":"neutral","sentiment_score":0.03276359289884567}],"sentiment":"neutral","sentiment_score":0.08924687706998416,"num_words":7,"start":202.14,"end":257.01498},{"sentences":[{"text":"Do I need to use my own router or the connection box, this giga five connect or are you going to use this connection box?","start":257.07498,"end":265.095,"sentiment":"neutral","sentiment_score":-0.010174013301730156},{"text":"Okay.","start":270.29,"end":270.69,"sentiment":"neutral","sentiment_score":0.009669138118624687},{"text":"So I don't require anything else.","start":270.69,"end":272.79,"sentiment":"neutral","sentiment_score":-0.08663453285892804},{"text":"Okay.","start":282.745,"end":283.245,"sentiment":"neutral","sentiment_score":-0.009598132222890854},{"text":"But will you send the instruction how to do that?","start":284.585,"end":287.885,"sentiment":"neutral","sentiment_score":0.04145776778459549}],"sentiment":"neutral","sentiment_score":-0.008360670836165894,"num_words":43,"start":257.07498,"end":287.885},{"sentences":[{"text":"Okay.","start":302.84,"end":303.15997,"sentiment":"neutral","sentiment_score":0.0914727747440338},{"text":"So you don't require to come you don't require to come to my house.","start":303.15997,"end":307.31998,"sentiment":"neutral","sentiment_score":0.02505540076111044},{"text":"You will do it remotely.","start":307.31998,"end":308.46,"sentiment":"neutral","sentiment_score":0.06649200096726418},{"text":"Is it correct?","start":308.75998,"end":309.555,"sentiment":"neutral","sentiment_score":0.07391103357076645},{"text":"Okay.","start":311.63498,"end":312.035,"sentiment":"neutral","sentiment_score":0.03594663739204407}],"sentiment":"neutral","sentiment_score":0.043016172014176846,"num_words":24,"start":302.84,"end":312.035},{"sentences":[{"text":"Is there any connection fee?","start":312.035,"end":313.895,"sentiment":"neutral","sentiment_score":-0.0031086154282093047},{"text":"But do I need to pay do I need to pay for the technician if there is any issue with the box?","start":343.595,"end":349.355,"sentiment":"neutral","sentiment_score":-0.0487724638290026},{"text":"Do I need to pay for it?","start":349.355,"end":350.52,"sentiment":"neutral","sentiment_score":-0.03877455820994718},{"text":"Okay.","start":353.31998,"end":353.81998,"sentiment":"neutral","sentiment_score":-0.087074875831604},{"text":"Okay.","start":359.8,"end":360.12,"sentiment":"neutral","sentiment_score":0.006716667674481869}],"sentiment":"neutral","sentiment_score":-0.040008816583496004,"num_words":36,"start":312.035,"end":360.12},{"sentences":[{"text":"So do I need to contact Giveify or you will do that?","start":360.12,"end":363.465,"sentiment":"neutral","sentiment_score":0.004442418615023295},{"text":"Okay.","start":367.065,"end":367.565,"sentiment":"neutral","sentiment_score":0.03603116795420647},{"text":"So when I go to your website, do I need because I can see this NBN, then I need to go to networks.","start":399.25497,"end":405.35498,"sentiment":"neutral","sentiment_score":-0.0002039898510860361},{"text":"Is it correct?","start":405.495,"end":406.395,"sentiment":"neutral","sentiment_score":0.01504857869197925},{"text":"Then I need to go to Gigafy Networks or how?","start":407.175,"end":410.19,"sentiment":"neutral","sentiment_score":0.0024166837800294163}],"sentiment":"neutral","sentiment_score":0.0031420611966477365,"num_words":49,"start":360.12,"end":410.19},{"sentences":[{"text":"And then I can okay.","start":412.11002,"end":416.69,"sentiment":"neutral","sentiment_score":0.02222690060734749},{"text":"Now I can see.","start":416.99,"end":418.29,"sentiment":"neutral","sentiment_score":0.0401556808501482},{"text":"Okay.","start":438.21002,"end":438.71002,"sentiment":"neutral","sentiment_score":-0.09440747648477554},{"text":"So so what you're saying is that the the the first website logotype.","start":444.85,"end":461.605,"sentiment":"neutral","sentiment_score":-0.05039271167837656},{"text":"It's uh-huh.","start":461.825,"end":475.83,"sentiment":"neutral","sentiment_score":-0.04251953214406967}],"sentiment":"neutral","sentiment_score":-0.022511782646179198,"num_words":25,"start":412.11002,"end":475.83},{"sentences":[{"text":"Okay.","start":475.83,"end":476.33,"sentiment":"neutral","sentiment_score":-0.029885053634643555},{"text":"Okay.","start":477.83,"end":478.33,"sentiment":"neutral","sentiment_score":0.03259166330099106},{"text":"Okay.","start":479.73502,"end":480.23502,"sentiment":"neutral","sentiment_score":0.047353342175483704},{"text":"Okay.","start":484.135,"end":484.61502,"sentiment":"neutral","sentiment_score":0.08189189434051514},{"text":"That's okay.","start":484.61502,"end":485.17502,"sentiment":"neutral","sentiment_score":0.18589844554662704}],"sentiment":"neutral","sentiment_score":0.08395812287926674,"num_words":6,"start":475.83,"end":485.17502},{"sentences":[{"text":"That that's all information that I wanted to know.","start":485.17502,"end":487.415,"sentiment":"neutral","sentiment_score":0.22714872823821175},{"text":"Thank you for helping.","start":487.415,"end":488.475,"sentiment":"positive","sentiment_score":0.5268920063972473},{"text":"Mhmm.","start":494.1449,"end":494.5449,"sentiment":"neutral","sentiment_score":0.11976364254951476},{"text":"Okay.","start":494.5449,"end":495.0449,"sentiment":"neutral","sentiment_score":0.1128767505288124},{"text":"Yes.","start":496.8649,"end":497.18488,"sentiment":"neutral","sentiment_score":0.23676417768001556}],"sentiment":"neutral","sentiment_score":0.28883194690570235,"num_words":16,"start":485.17502,"end":497.18488},{"sentences":[{"text":"Thank you so much.","start":497.18488,"end":498.1449,"sentiment":"positive","sentiment_score":0.549460381269455},{"text":"Bye.","start":498.1449,"end":498.6449,"sentiment":"neutral","sentiment_score":0.20587308704853055}],"sentiment":"positive","sentiment_score":0.48074292242527006,"num_words":5,"start":497.18488,"end":498.6449}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marlene from Ertel. How can I assist you?\n\nChannel 1: Hello? Look. I do have a bigger five connection box in my apartment that I recently moved in. I'm just\n\nChannel 0: Mhmm.\n\nChannel 1: wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found. So I would definitely just to give you a call to\n\nChannel 0: Yes.\n\nChannel 1: get all the information.\n\nChannel 0: Okay. May I know what is the website? Maybe you're accessing the incorrect website.\n\nChannel 1: It would be a second. I need to open my computer. So this is the aapple.net.au. Is it correct one?\n\nChannel 0: Sorry?\n\nChannel 1: Is it correct one?\n\nChannel 0: Can you repeat the\n\nChannel 1: Yeah.\n\nChannel 0: link, please?\n\nChannel 1: Aaortel.net.au.\n\nChannel 0: It should be airtel.au only. No .net.\n\nChannel 1: Oh.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, okay. So airtow. So that's not your website. Oh, okay. Okay.\n\nWhile it's open so I'm just wondering. So does it mean\n\nChannel 0: Mhmm.\n\nChannel 1: that because this is not an NBN. This is the five connection box. So this is a different, like, network. So I'm just wondering if I can connect it and if there is any connection fee and if I'm going to sign up online. I wonder if it take to connect and if I need my own router.\n\nChannel 0: Okay. Can I have your the suburb, please, for the address for me to check?\n\nChannel 1: Yeah. It's Cronsite 4032.\n\nChannel 0: Can you spell the suburb, please?\n\nChannel 1: C H\n\nChannel 0: C\n\nChannel 1: E\n\nChannel 0: h\n\nChannel 1: R\n\nChannel 0: e\n\nChannel 1: C H E R M\n\nChannel 0: r m m s\n\nChannel 1: S I\n\nChannel 0: I\n\nChannel 1: D E\n\nChannel 0: d\n\nChannel 1: 4\n\nChannel 0: e.\n\nChannel 1: 032.\n\nChannel 0: Okay. How about the unit number?\n\nChannel 1: Sorry. What was it?\n\nChannel 0: How about the unit number?\n\nChannel 1: Unit number? Do you need the full address? Because you just asked me only the the postcode and the suburb. Do you need the full address?\n\nChannel 0: Yep. Just to further check.\n\nChannel 1: So what do you need from me? The suburb or\n\nChannel 0: Is\n\nChannel 1: the\n\nChannel 0: it\n\nChannel 1: full address?\n\nChannel 0: Charlotte? Is it Charlotte Street?\n\nChannel 1: Yes. It\n\nChannel 0: 25 Charlotte Street?\n\nChannel 1: is. Yes. That's correct.\n\nChannel 0: Okay. So for signing up on Gigafy, we received the order from the website. Like, for example, you signed up today. We received it as well today, and we'll just confirm the payment if it reflect then once all is confirmed, we'll proceed with the activation. Usually, the activation takes, within twenty four hours.\n\nAnd once successful, we'll be sending you an like, a welcome message and Wi Fi name and password for you to be able to connect with the service.\n\nChannel 1: Okay. Do I need to use my own router or the connection box, this giga five connect or are you going to use this connection box?\n\nChannel 0: The connection box only. That is already your router as well.\n\nChannel 1: Okay. So I don't\n\nChannel 0: You\n\nChannel 1: require\n\nChannel 0: should\n\nChannel 1: anything else.\n\nChannel 0: yeah. You just need to switch that on first to process the activation. Because if ever that is switched off, we cannot process\n\nChannel 1: Okay.\n\nChannel 0: the activation, proceed with it.\n\nChannel 1: But will you send the instruction how to do that?\n\nChannel 0: Actually, we're we are the one who will configure it on our end. Once done, all you need to do is just connect with the Internet. It should be working fine after that.\n\nChannel 1: Okay. So you don't\n\nChannel 0: We'll\n\nChannel 1: require\n\nChannel 0: provide\n\nChannel 1: to\n\nChannel 0: you\n\nChannel 1: come\n\nChannel 0: the\n\nChannel 1: you don't require to come to my house. You will do it remotely. Is it\n\nChannel 0: yeah.\n\nChannel 1: correct?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Is there any connection fee?\n\nChannel 0: Okay. For the connection fee, it depends on the contract that you'll be choosing. Actually, please do know that tech visit is required if ever there's a, like, technical issue, a DNTD box that needs a technician visit on-site. But if there's no issue with the box, we activated it successfully remotely or to disconnect then.\n\nChannel 1: But\n\nChannel 0: For\n\nChannel 1: do I\n\nChannel 0: the\n\nChannel 1: need\n\nChannel 0: connection\n\nChannel 1: to pay\n\nChannel 0: mhmm.\n\nChannel 1: do I need to pay for the technician if there is any issue with the box? Do I need to pay for it?\n\nChannel 0: No.\n\nChannel 1: Okay.\n\nChannel 0: The Gigafy team is the one responsible for that, if ever.\n\nChannel 1: Okay. So do I need to contact Giveify or you will do that?\n\nChannel 0: We're the one who will do that once\n\nChannel 1: Okay.\n\nChannel 0: you place an order. So for the connection fee, it depends on the contract term that you selected you select. Because for the Gigafy, we have twelve and twenty four month contract. But please do know that that is a lock in contract if ever. But we do have a no contract.\n\nFor the, let me just check.\n\nChannel 1: So when I go to your website,\n\nChannel 0: Mhmm.\n\nChannel 1: do I need because I can see this NBN, then I need to go to networks. Is it correct? Then I need to go to Gigafy\n\nChannel 0: Network.\n\nChannel 1: Networks\n\nChannel 0: You\n\nChannel 1: or\n\nChannel 0: go find\n\nChannel 1: how?\n\nChannel 0: yeah. Mhmm.\n\nChannel 1: And then\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: go\n\nChannel 1: can\n\nChannel 0: find networks. Mhmm.\n\nChannel 1: okay. Now I can see.\n\nChannel 0: Yeah. For no contract, we have a connection fee of $45. But if you choose twelve or twenty four month contract, there's no connection fee for that. But please do note that that is a lock in contract. If ever you'll be cancelling within the contract term, there is a cancellation\n\nChannel 1: Okay.\n\nChannel 0: fees applicable.\n\nChannel 1: So so what you're saying is that the the the first website logotype. It's\n\nChannel 0: Actually, that's that's your website before, but we're currently deleting that one. We're still in process of deleting that website. This\n\nChannel 1: uh-huh.\n\nChannel 0: is our\n\nChannel 1: Okay.\n\nChannel 0: new website. Yeah. Mhmm.\n\nChannel 1: Okay. Okay. Okay. That's okay. That that's all information that I wanted to know.\n\nThank you for helping.\n\nChannel 0: Okay. Sure. Just give us a callback again if you have other questions\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: if or if you need assistance.\n\nChannel 1: Yes. Thank you so much. Bye.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.96,"end":3.46,"sentiment":"neutral","sentiment_score":0.16146615147590637},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"positive","sentiment_score":0.4091586768627167},{"text":"This is Marlene from Ertel.","start":4.64,"end":8.639999,"sentiment":"positive","sentiment_score":0.3892203211784363},{"text":"How can I assist you?","start":8.639999,"end":9.86,"sentiment":"positive","sentiment_score":0.3611335813999176}],"sentiment":"positive","sentiment_score":0.363965616776393,"channel":0,"num_words":13,"start":2.96,"end":9.86},{"sentences":[{"text":"Hello?","start":12.0,"end":12.08,"sentiment":"neutral","sentiment_score":0.06456510722637177},{"text":"Look.","start":12.08,"end":12.48,"sentiment":"neutral","sentiment_score":0.03136149048805237},{"text":"I do have a bigger five connection box in my apartment that I recently moved in.","start":12.48,"end":18.645,"sentiment":"neutral","sentiment_score":0.014244551188312471},{"text":"I'm just","start":19.585,"end":20.065,"sentiment":"neutral","sentiment_score":-0.07330264896154404}],"sentiment":"neutral","sentiment_score":0.00886170594021678,"channel":1,"num_words":20,"start":12.0,"end":20.065},{"sentences":[{"text":"Mhmm.","start":19.775,"end":20.275,"sentiment":"neutral","sentiment_score":-0.07466694712638855}],"sentiment":"neutral","sentiment_score":-0.07466694712638855,"channel":0,"num_words":1,"start":19.775,"end":20.275},{"sentences":[{"text":"wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found.","start":20.065,"end":31.55,"sentiment":"negative","sentiment_score":-0.3589583856088144},{"text":"So I would definitely just to give you a call to","start":31.55,"end":33.89,"sentiment":"neutral","sentiment_score":0.006706255742094733}],"sentiment":"neutral","sentiment_score":-0.25310809469144596,"channel":1,"num_words":38,"start":20.065,"end":33.89},{"sentences":[{"text":"Yes.","start":35.57,"end":36.07,"sentiment":"neutral","sentiment_score":0.035672593861818314}],"sentiment":"neutral","sentiment_score":0.035672593861818314,"channel":0,"num_words":1,"start":35.57,"end":36.07},{"sentences":[{"text":"get all the information.","start":35.63,"end":36.77,"sentiment":"neutral","sentiment_score":0.024002361111342907}],"sentiment":"neutral","sentiment_score":0.024002361111342907,"channel":1,"num_words":4,"start":35.63,"end":36.77},{"sentences":[{"text":"Okay.","start":37.97,"end":38.47,"sentiment":"neutral","sentiment_score":-0.04025312513113022},{"text":"May I know what is the website?","start":39.17,"end":40.71,"sentiment":"neutral","sentiment_score":-0.06722330035907882},{"text":"Maybe you're accessing the incorrect website.","start":41.355003,"end":44.495003,"sentiment":"negative","sentiment_score":-0.3388667106628418}],"sentiment":"neutral","sentiment_score":-0.18171546368726663,"channel":0,"num_words":14,"start":37.97,"end":44.495003},{"sentences":[{"text":"It would be a second.","start":49.204998,"end":50.325,"sentiment":"neutral","sentiment_score":-0.3021375060081482},{"text":"I need to open my computer.","start":50.325,"end":51.945,"sentiment":"neutral","sentiment_score":-0.1813062777121862},{"text":"So this is the aapple.net.au.","start":55.285,"end":63.22,"sentiment":"neutral","sentiment_score":-0.035584731772542},{"text":"Is it correct one?","start":63.22,"end":64.84,"sentiment":"neutral","sentiment_score":-0.028789523523300886}],"sentiment":"neutral","sentiment_score":-0.14458034746348858,"channel":1,"num_words":20,"start":49.204998,"end":64.84},{"sentences":[{"text":"Sorry?","start":65.81,"end":66.31,"sentiment":"neutral","sentiment_score":-0.0468905046582222}],"sentiment":"neutral","sentiment_score":-0.0468905046582222,"channel":0,"num_words":1,"start":65.81,"end":66.31},{"sentences":[{"text":"Is it correct one?","start":67.22,"end":68.44,"sentiment":"neutral","sentiment_score":-0.0314937774091959}],"sentiment":"neutral","sentiment_score":-0.0314937774091959,"channel":1,"num_words":4,"start":67.22,"end":68.44},{"sentences":[{"text":"Can you repeat the","start":70.115,"end":71.415,"sentiment":"neutral","sentiment_score":-0.016889019636437297}],"sentiment":"neutral","sentiment_score":-0.016889019636437297,"channel":0,"num_words":4,"start":70.115,"end":71.415},{"sentences":[{"text":"Yeah.","start":71.735,"end":72.235,"sentiment":"neutral","sentiment_score":-0.006478745024651289}],"sentiment":"neutral","sentiment_score":-0.006478745024651289,"channel":1,"num_words":1,"start":71.735,"end":72.235},{"sentences":[{"text":"link, please?","start":71.875,"end":72.775,"sentiment":"neutral","sentiment_score":-0.009833619929850101}],"sentiment":"neutral","sentiment_score":-0.009833619929850101,"channel":0,"num_words":2,"start":71.875,"end":72.775},{"sentences":[{"text":"Aaortel.net.au.","start":73.175,"end":76.555,"sentiment":"neutral","sentiment_score":-0.0014245203929021957}],"sentiment":"neutral","sentiment_score":-0.0014245203929021957,"channel":1,"num_words":1,"start":73.175,"end":76.555},{"sentences":[{"text":"It should be airtel.au only.","start":78.435,"end":81.575,"sentiment":"neutral","sentiment_score":-0.00969769824296236},{"text":"No .net.","start":81.955,"end":83.415,"sentiment":"neutral","sentiment_score":-0.05479265935719013}],"sentiment":"neutral","sentiment_score":-0.022581972847027437,"channel":0,"num_words":7,"start":78.435,"end":83.415},{"sentences":[{"text":"Oh.","start":83.33501,"end":83.83501,"sentiment":"neutral","sentiment_score":-0.04635479673743248}],"sentiment":"neutral","sentiment_score":-0.04635479673743248,"channel":1,"num_words":1,"start":83.33501,"end":83.83501},{"sentences":[{"text":"Mhmm.","start":84.835,"end":85.335,"sentiment":"neutral","sentiment_score":-0.03675518557429314}],"sentiment":"neutral","sentiment_score":-0.03675518557429314,"channel":0,"num_words":1,"start":84.835,"end":85.335},{"sentences":[{"text":"Oh, okay.","start":85.27,"end":86.09,"sentiment":"neutral","sentiment_score":-0.04650193639099598},{"text":"So airtow.","start":86.47,"end":88.09,"sentiment":"neutral","sentiment_score":-0.07061585783958435},{"text":"So that's not your website.","start":89.03,"end":90.409996,"sentiment":"neutral","sentiment_score":-0.13296173512935638},{"text":"Oh, okay.","start":92.869995,"end":94.63,"sentiment":"neutral","sentiment_score":-0.041781945154070854},{"text":"Okay.","start":94.63,"end":95.13,"sentiment":"neutral","sentiment_score":-0.023040857166051865}],"sentiment":"neutral","sentiment_score":-0.08380408429851134,"channel":1,"num_words":12,"start":85.27,"end":95.13},{"sentences":[{"text":"While it's open so I'm just wondering.","start":95.75,"end":97.93,"sentiment":"neutral","sentiment_score":-0.03953240439295769},{"text":"So does it mean","start":98.195,"end":99.075,"sentiment":"neutral","sentiment_score":-0.07803535275161266}],"sentiment":"neutral","sentiment_score":-0.05353347652337768,"channel":1,"num_words":11,"start":95.75,"end":99.075},{"sentences":[{"text":"Mhmm.","start":98.695,"end":99.195,"sentiment":"neutral","sentiment_score":-0.05097055435180664}],"sentiment":"neutral","sentiment_score":-0.05097055435180664,"channel":0,"num_words":1,"start":98.695,"end":99.195},{"sentences":[{"text":"that because this is not an NBN.","start":99.075,"end":101.975,"sentiment":"neutral","sentiment_score":-0.08210292671407972},{"text":"This is the five connection box.","start":102.115,"end":105.395,"sentiment":"neutral","sentiment_score":-0.06518898159265518},{"text":"So this is a different, like, network.","start":105.395,"end":108.935,"sentiment":"neutral","sentiment_score":-0.08681133070162364},{"text":"So I'm just wondering if I can connect it and if there is any connection fee and if I'm going to sign up online.","start":109.395,"end":119.47,"sentiment":"neutral","sentiment_score":-0.08363332661489646},{"text":"I wonder if it take to connect and if I need my own router.","start":119.93,"end":124.11,"sentiment":"neutral","sentiment_score":-0.14514139188187464}],"sentiment":"neutral","sentiment_score":-0.09677091407878645,"channel":1,"num_words":58,"start":99.075,"end":124.11},{"sentences":[{"text":"Okay.","start":125.47,"end":125.97,"sentiment":"neutral","sentiment_score":-0.0029095206409692764},{"text":"Can I have your the suburb, please, for the address for me to check?","start":126.705,"end":131.045,"sentiment":"neutral","sentiment_score":0.00465024754937206}],"sentiment":"neutral","sentiment_score":0.004146263003349304,"channel":0,"num_words":15,"start":125.47,"end":131.045},{"sentences":[{"text":"Yeah.","start":131.735,"end":131.975,"sentiment":"neutral","sentiment_score":0.010768850333988668},{"text":"It's Cronsite 4032.","start":131.975,"end":135.595,"sentiment":"neutral","sentiment_score":0.011007803026586771}],"sentiment":"neutral","sentiment_score":0.010948064853437245,"channel":1,"num_words":4,"start":131.735,"end":135.595},{"sentences":[{"text":"Can you spell the suburb, please?","start":138.385,"end":140.1,"sentiment":"neutral","sentiment_score":0.004565999067078034}],"sentiment":"neutral","sentiment_score":0.004565999067078034,"channel":0,"num_words":6,"start":138.385,"end":140.1},{"sentences":[{"text":"C H","start":141.19,"end":142.01,"sentiment":"neutral","sentiment_score":-0.002726037986576557}],"sentiment":"neutral","sentiment_score":-0.002726037986576557,"channel":1,"num_words":2,"start":141.19,"end":142.01},{"sentences":[{"text":"C","start":142.74,"end":143.14,"sentiment":"neutral","sentiment_score":-0.0035796016454696655}],"sentiment":"neutral","sentiment_score":-0.0035796016454696655,"channel":0,"num_words":1,"start":142.74,"end":143.14},{"sentences":[{"text":"E","start":142.95,"end":143.43001,"sentiment":"neutral","sentiment_score":-0.0035475315526127815}],"sentiment":"neutral","sentiment_score":-0.0035475315526127815,"channel":1,"num_words":1,"start":142.95,"end":143.43001},{"sentences":[{"text":"h","start":143.14,"end":143.62001,"sentiment":"neutral","sentiment_score":-0.004268021788448095}],"sentiment":"neutral","sentiment_score":-0.004268021788448095,"channel":0,"num_words":1,"start":143.14,"end":143.62001},{"sentences":[{"text":"R","start":143.43001,"end":143.93001,"sentiment":"neutral","sentiment_score":-0.007031824439764023}],"sentiment":"neutral","sentiment_score":-0.007031824439764023,"channel":1,"num_words":1,"start":143.43001,"end":143.93001},{"sentences":[{"text":"e","start":143.62001,"end":144.12001,"sentiment":"neutral","sentiment_score":-0.004274090752005577}],"sentiment":"neutral","sentiment_score":-0.004274090752005577,"channel":0,"num_words":1,"start":143.62001,"end":144.12001},{"sentences":[{"text":"C H E R M","start":144.15,"end":147.05,"sentiment":"neutral","sentiment_score":-0.004526999220252037}],"sentiment":"neutral","sentiment_score":-0.004526999220252037,"channel":1,"num_words":5,"start":144.15,"end":147.05},{"sentences":[{"text":"r m m s","start":146.58,"end":148.6,"sentiment":"neutral","sentiment_score":-0.0056180101819336414}],"sentiment":"neutral","sentiment_score":-0.0056180101819336414,"channel":0,"num_words":4,"start":146.58,"end":148.6},{"sentences":[{"text":"S I","start":149.99,"end":152.13501,"sentiment":"neutral","sentiment_score":-0.005310585722327232}],"sentiment":"neutral","sentiment_score":-0.005310585722327232,"channel":1,"num_words":2,"start":149.99,"end":152.13501},{"sentences":[{"text":"I","start":153.16501,"end":153.66501,"sentiment":"neutral","sentiment_score":-0.006055768579244614}],"sentiment":"neutral","sentiment_score":-0.006055768579244614,"channel":0,"num_words":1,"start":153.16501,"end":153.66501},{"sentences":[{"text":"D E","start":153.955,"end":156.035,"sentiment":"neutral","sentiment_score":-0.008780669420957565}],"sentiment":"neutral","sentiment_score":-0.008780669420957565,"channel":1,"num_words":2,"start":153.955,"end":156.035},{"sentences":[{"text":"d","start":155.88501,"end":156.38501,"sentiment":"neutral","sentiment_score":-0.008160047233104706}],"sentiment":"neutral","sentiment_score":-0.008160047233104706,"channel":0,"num_words":1,"start":155.88501,"end":156.38501},{"sentences":[{"text":"4","start":156.035,"end":156.535,"sentiment":"neutral","sentiment_score":-0.010458122938871384}],"sentiment":"neutral","sentiment_score":-0.010458122938871384,"channel":1,"num_words":1,"start":156.035,"end":156.535},{"sentences":[{"text":"e.","start":156.52501,"end":157.02501,"sentiment":"neutral","sentiment_score":-0.005237581208348274}],"sentiment":"neutral","sentiment_score":-0.005237581208348274,"channel":0,"num_words":1,"start":156.52501,"end":157.02501},{"sentences":[{"text":"032.","start":156.995,"end":158.695,"sentiment":"neutral","sentiment_score":-0.0017957831732928753}],"sentiment":"neutral","sentiment_score":-0.0017957831732928753,"channel":1,"num_words":1,"start":156.995,"end":158.695},{"sentences":[{"text":"Okay.","start":161.80501,"end":162.30501,"sentiment":"neutral","sentiment_score":-0.0010180315002799034},{"text":"How about the unit number?","start":165.085,"end":166.545,"sentiment":"neutral","sentiment_score":-0.01474008671939373}],"sentiment":"neutral","sentiment_score":-0.012453077516208092,"channel":0,"num_words":6,"start":161.80501,"end":166.545},{"sentences":[{"text":"Sorry.","start":168.26999,"end":168.59,"sentiment":"neutral","sentiment_score":-0.045215751975774765},{"text":"What was it?","start":168.59,"end":169.40999,"sentiment":"neutral","sentiment_score":-0.04672512039542198}],"sentiment":"neutral","sentiment_score":-0.04634777829051018,"channel":1,"num_words":4,"start":168.26999,"end":169.40999},{"sentences":[{"text":"How about the unit number?","start":170.45999,"end":172.23999,"sentiment":"neutral","sentiment_score":-0.023306382447481157}],"sentiment":"neutral","sentiment_score":-0.023306382447481157,"channel":0,"num_words":5,"start":170.45999,"end":172.23999},{"sentences":[{"text":"Unit number?","start":175.54999,"end":176.34999,"sentiment":"neutral","sentiment_score":-0.02535771019756794},{"text":"Do you need the full address?","start":176.34999,"end":177.645,"sentiment":"neutral","sentiment_score":-0.04306607320904732},{"text":"Because you just asked me only the the postcode and the suburb.","start":177.725,"end":184.865,"sentiment":"neutral","sentiment_score":-0.056739079765975475},{"text":"Do you need the full address?","start":185.405,"end":186.785,"sentiment":"neutral","sentiment_score":-0.03374443016946316}],"sentiment":"neutral","sentiment_score":-0.04586336145607325,"channel":1,"num_words":26,"start":175.54999,"end":186.785},{"sentences":[{"text":"Yep.","start":187.955,"end":188.195,"sentiment":"neutral","sentiment_score":0.00858357548713684},{"text":"Just to further check.","start":188.195,"end":190.455,"sentiment":"neutral","sentiment_score":-0.00640939362347126}],"sentiment":"neutral","sentiment_score":-0.00341079980134964,"channel":0,"num_words":5,"start":187.955,"end":190.455},{"sentences":[{"text":"So what do you need from me?","start":195.02,"end":197.2,"sentiment":"neutral","sentiment_score":0.011347690597176552},{"text":"The suburb or","start":197.82,"end":198.78,"sentiment":"neutral","sentiment_score":0.003554411387691895}],"sentiment":"neutral","sentiment_score":0.009009706834331156,"channel":1,"num_words":10,"start":195.02,"end":198.78},{"sentences":[{"text":"Is","start":198.74,"end":198.9,"sentiment":"neutral","sentiment_score":0.005677222739905119}],"sentiment":"neutral","sentiment_score":0.005677222739905119,"channel":0,"num_words":1,"start":198.74,"end":198.9},{"sentences":[{"text":"the","start":198.78,"end":198.94,"sentiment":"neutral","sentiment_score":0.007020870223641396}],"sentiment":"neutral","sentiment_score":0.007020870223641396,"channel":1,"num_words":1,"start":198.78,"end":198.94},{"sentences":[{"text":"it","start":198.9,"end":199.14,"sentiment":"neutral","sentiment_score":0.005504375323653221}],"sentiment":"neutral","sentiment_score":0.005504375323653221,"channel":0,"num_words":1,"start":198.9,"end":199.14},{"sentences":[{"text":"full address?","start":198.94,"end":199.6,"sentiment":"neutral","sentiment_score":0.011025776155292988}],"sentiment":"neutral","sentiment_score":0.011025776155292988,"channel":1,"num_words":2,"start":198.94,"end":199.6},{"sentences":[{"text":"Charlotte?","start":199.14,"end":199.64,"sentiment":"neutral","sentiment_score":0.0032807006500661373},{"text":"Is it Charlotte Street?","start":200.42,"end":201.8,"sentiment":"neutral","sentiment_score":0.00705663172993809}],"sentiment":"neutral","sentiment_score":0.006301445513963699,"channel":0,"num_words":5,"start":199.14,"end":201.8},{"sentences":[{"text":"Yes.","start":202.14,"end":202.575,"sentiment":"neutral","sentiment_score":0.02826058492064476},{"text":"It","start":204.655,"end":205.155,"sentiment":"neutral","sentiment_score":0.013606227934360504}],"sentiment":"neutral","sentiment_score":0.020933406427502632,"channel":1,"num_words":2,"start":202.14,"end":205.155},{"sentences":[{"text":"25 Charlotte Street?","start":204.66,"end":206.28,"sentiment":"neutral","sentiment_score":0.018541854495803516}],"sentiment":"neutral","sentiment_score":0.018541854495803516,"channel":0,"num_words":3,"start":204.66,"end":206.28},{"sentences":[{"text":"is.","start":206.015,"end":206.415,"sentiment":"neutral","sentiment_score":0.027423307299613953},{"text":"Yes.","start":206.415,"end":206.815,"sentiment":"neutral","sentiment_score":0.0978812575340271},{"text":"That's correct.","start":206.815,"end":207.555,"sentiment":"neutral","sentiment_score":0.21239658445119855}],"sentiment":"neutral","sentiment_score":0.13752443343400955,"channel":1,"num_words":4,"start":206.015,"end":207.555},{"sentences":[{"text":"Okay.","start":208.82,"end":209.32,"sentiment":"neutral","sentiment_score":0.22101867198944092},{"text":"So for signing up on Gigafy, we received the order from the website.","start":210.295,"end":219.11499,"sentiment":"positive","sentiment_score":0.3622631522325369},{"text":"Like, for example, you signed up today.","start":219.33499,"end":221.19499,"sentiment":"neutral","sentiment_score":0.32619794990335194},{"text":"We received it as well today, and we'll just confirm the payment if it reflect then once all is confirmed, we'll proceed with the activation.","start":221.33499,"end":232.4,"sentiment":"positive","sentiment_score":0.3839158952236176},{"text":"Usually, the activation takes, within twenty four hours.","start":232.45999,"end":236.64,"sentiment":"neutral","sentiment_score":0.31885073706507683}],"sentiment":"positive","sentiment_score":0.35856534402679513,"channel":0,"num_words":54,"start":208.82,"end":236.64},{"sentences":[{"text":"And once successful, we'll be sending you an like, a welcome message and Wi Fi name and password for you to be able to connect with the service.","start":238.375,"end":254.62999,"sentiment":"positive","sentiment_score":0.4055154286324978}],"sentiment":"positive","sentiment_score":0.4055154286324978,"channel":0,"num_words":28,"start":238.375,"end":254.62999},{"sentences":[{"text":"Okay.","start":256.51498,"end":257.01498,"sentiment":"neutral","sentiment_score":0.03276359289884567},{"text":"Do I need to use my own router or the connection box, this giga five connect or are you going to use this connection box?","start":257.07498,"end":265.095,"sentiment":"neutral","sentiment_score":-0.010174013301730156}],"sentiment":"neutral","sentiment_score":-0.008522566909400316,"channel":1,"num_words":26,"start":256.51498,"end":265.095},{"sentences":[{"text":"The connection box only.","start":265.785,"end":267.46503,"sentiment":"neutral","sentiment_score":-0.0098020164296031},{"text":"That is already your router as well.","start":267.46503,"end":270.045,"sentiment":"neutral","sentiment_score":0.03844764216669968}],"sentiment":"neutral","sentiment_score":0.020902311768044125,"channel":0,"num_words":11,"start":265.785,"end":270.045},{"sentences":[{"text":"Okay.","start":270.29,"end":270.69,"sentiment":"neutral","sentiment_score":0.009669138118624687},{"text":"So I don't","start":270.69,"end":271.25,"sentiment":"neutral","sentiment_score":-0.02742192894220352}],"sentiment":"neutral","sentiment_score":-0.01814916217699647,"channel":1,"num_words":4,"start":270.29,"end":271.25},{"sentences":[{"text":"You","start":271.225,"end":271.46503,"sentiment":"neutral","sentiment_score":-0.08962537348270416}],"sentiment":"neutral","sentiment_score":-0.08962537348270416,"channel":0,"num_words":1,"start":271.225,"end":271.46503},{"sentences":[{"text":"require","start":271.25,"end":271.75,"sentiment":"neutral","sentiment_score":-0.11799052357673644}],"sentiment":"neutral","sentiment_score":-0.11799052357673644,"channel":1,"num_words":1,"start":271.25,"end":271.75},{"sentences":[{"text":"should","start":271.46503,"end":271.96503,"sentiment":"neutral","sentiment_score":-0.19739274680614471}],"sentiment":"neutral","sentiment_score":-0.19739274680614471,"channel":0,"num_words":1,"start":271.46503,"end":271.96503},{"sentences":[{"text":"anything else.","start":271.81,"end":272.79,"sentiment":"neutral","sentiment_score":-0.15977544337511063}],"sentiment":"neutral","sentiment_score":-0.15977544337511063,"channel":1,"num_words":2,"start":271.81,"end":272.79},{"sentences":[{"text":"yeah.","start":273.385,"end":273.785,"sentiment":"neutral","sentiment_score":-0.056538354605436325},{"text":"You just need to switch that on first to process the activation.","start":273.785,"end":277.64502,"sentiment":"neutral","sentiment_score":-0.055350529961287975},{"text":"Because if ever that is switched off, we cannot process","start":278.52,"end":282.76,"sentiment":"neutral","sentiment_score":-0.2198227033019066}],"sentiment":"neutral","sentiment_score":-0.12691181509391122,"channel":0,"num_words":23,"start":273.385,"end":282.76},{"sentences":[{"text":"Okay.","start":282.745,"end":283.245,"sentiment":"neutral","sentiment_score":-0.009598132222890854}],"sentiment":"neutral","sentiment_score":-0.009598132222890854,"channel":1,"num_words":1,"start":282.745,"end":283.245},{"sentences":[{"text":"the activation, proceed with it.","start":282.76,"end":284.86,"sentiment":"neutral","sentiment_score":0.061346523463726044}],"sentiment":"neutral","sentiment_score":0.061346523463726044,"channel":0,"num_words":5,"start":282.76,"end":284.86},{"sentences":[{"text":"But will you send the instruction how to do that?","start":284.585,"end":287.885,"sentiment":"neutral","sentiment_score":0.04145776778459549}],"sentiment":"neutral","sentiment_score":0.04145776778459549,"channel":1,"num_words":10,"start":284.585,"end":287.885},{"sentences":[{"text":"Actually, we're we are the one who will configure it on our end.","start":289.32,"end":295.455,"sentiment":"neutral","sentiment_score":0.17451517226604316},{"text":"Once done, all you need to do is just connect with the Internet.","start":296.555,"end":300.57498,"sentiment":"neutral","sentiment_score":0.1824480639054225},{"text":"It should be working fine after that.","start":300.63498,"end":302.735,"sentiment":"neutral","sentiment_score":0.31029955404145376}],"sentiment":"neutral","sentiment_score":0.20644299843997665,"channel":0,"num_words":33,"start":289.32,"end":302.735},{"sentences":[{"text":"Okay.","start":302.84,"end":303.15997,"sentiment":"neutral","sentiment_score":0.0914727747440338},{"text":"So you don't","start":303.15997,"end":303.87997,"sentiment":"neutral","sentiment_score":0.06773631274700165}],"sentiment":"neutral","sentiment_score":0.07367042824625969,"channel":1,"num_words":4,"start":302.84,"end":303.87997},{"sentences":[{"text":"We'll","start":303.675,"end":303.995,"sentiment":"neutral","sentiment_score":0.025691121816635132}],"sentiment":"neutral","sentiment_score":0.025691121816635132,"channel":0,"num_words":1,"start":303.675,"end":303.995},{"sentences":[{"text":"require","start":303.87997,"end":304.36,"sentiment":"neutral","sentiment_score":-0.0007738843560218811}],"sentiment":"neutral","sentiment_score":-0.0007738843560218811,"channel":1,"num_words":1,"start":303.87997,"end":304.36},{"sentences":[{"text":"provide","start":303.995,"end":304.395,"sentiment":"neutral","sentiment_score":-0.013982869684696198}],"sentiment":"neutral","sentiment_score":-0.013982869684696198,"channel":0,"num_words":1,"start":303.995,"end":304.395},{"sentences":[{"text":"to","start":304.36,"end":304.52,"sentiment":"neutral","sentiment_score":0.005474701523780823}],"sentiment":"neutral","sentiment_score":0.005474701523780823,"channel":1,"num_words":1,"start":304.36,"end":304.52},{"sentences":[{"text":"you","start":304.395,"end":304.63498,"sentiment":"neutral","sentiment_score":0.013647429645061491}],"sentiment":"neutral","sentiment_score":0.013647429645061491,"channel":0,"num_words":1,"start":304.395,"end":304.63498},{"sentences":[{"text":"come","start":304.52,"end":305.02,"sentiment":"neutral","sentiment_score":0.05957057327032089}],"sentiment":"neutral","sentiment_score":0.05957057327032089,"channel":1,"num_words":1,"start":304.52,"end":305.02},{"sentences":[{"text":"the","start":304.63498,"end":304.715,"sentiment":"neutral","sentiment_score":0.10313966125249864}],"sentiment":"neutral","sentiment_score":0.10313966125249864,"channel":0,"num_words":1,"start":304.63498,"end":304.715},{"sentences":[{"text":"you don't require to come to my house.","start":305.4,"end":307.31998,"sentiment":"neutral","sentiment_score":0.010411910247057676},{"text":"You will do it remotely.","start":307.31998,"end":308.46,"sentiment":"neutral","sentiment_score":0.06649200096726418},{"text":"Is it","start":308.75998,"end":309.08,"sentiment":"neutral","sentiment_score":0.07772770524024963}],"sentiment":"neutral","sentiment_score":0.038080713152885436,"channel":1,"num_words":15,"start":305.4,"end":309.08},{"sentences":[{"text":"yeah.","start":308.95,"end":309.45,"sentiment":"neutral","sentiment_score":0.07839212566614151}],"sentiment":"neutral","sentiment_score":0.07839212566614151,"channel":0,"num_words":1,"start":308.95,"end":309.45},{"sentences":[{"text":"correct?","start":309.08,"end":309.555,"sentiment":"neutral","sentiment_score":0.06627769023180008}],"sentiment":"neutral","sentiment_score":0.06627769023180008,"channel":1,"num_words":1,"start":309.08,"end":309.555},{"sentences":[{"text":"Yeah.","start":309.51,"end":309.99,"sentiment":"neutral","sentiment_score":0.06653071939945221},{"text":"That's correct.","start":309.99,"end":310.97,"sentiment":"neutral","sentiment_score":0.1220824122428894}],"sentiment":"neutral","sentiment_score":0.10356518129507701,"channel":0,"num_words":3,"start":309.51,"end":310.97},{"sentences":[{"text":"Okay.","start":311.63498,"end":312.035,"sentiment":"neutral","sentiment_score":0.03594663739204407},{"text":"Is there any connection fee?","start":312.035,"end":313.895,"sentiment":"neutral","sentiment_score":-0.0031086154282093047}],"sentiment":"neutral","sentiment_score":0.0034005933751662574,"channel":1,"num_words":6,"start":311.63498,"end":313.895},{"sentences":[{"text":"Okay.","start":313.59,"end":314.09,"sentiment":"neutral","sentiment_score":0.007443444803357124},{"text":"For the connection fee, it depends on the contract that you'll be choosing.","start":316.15,"end":320.09,"sentiment":"neutral","sentiment_score":0.015264306933834003},{"text":"Actually, please do know that tech visit is required if ever there's a, like, technical issue, a DNTD box that needs a technician visit on-site.","start":320.55,"end":334.67502,"sentiment":"neutral","sentiment_score":-0.0156697897054255},{"text":"But if there's no issue with the box, we activated it successfully remotely or to disconnect then.","start":335.215,"end":343.81998,"sentiment":"neutral","sentiment_score":0.24418814370737357}],"sentiment":"neutral","sentiment_score":0.07080952027380201,"channel":0,"num_words":56,"start":313.59,"end":343.81998},{"sentences":[{"text":"But","start":343.595,"end":343.99503,"sentiment":"neutral","sentiment_score":-0.02505538240075111}],"sentiment":"neutral","sentiment_score":-0.02505538240075111,"channel":1,"num_words":1,"start":343.595,"end":343.99503},{"sentences":[{"text":"For","start":343.96,"end":344.28,"sentiment":"neutral","sentiment_score":-0.062328338623046875}],"sentiment":"neutral","sentiment_score":-0.062328338623046875,"channel":0,"num_words":1,"start":343.96,"end":344.28},{"sentences":[{"text":"do I","start":343.99503,"end":344.315,"sentiment":"neutral","sentiment_score":-0.06165218725800514}],"sentiment":"neutral","sentiment_score":-0.06165218725800514,"channel":1,"num_words":2,"start":343.99503,"end":344.315},{"sentences":[{"text":"the","start":344.28,"end":344.44,"sentiment":"neutral","sentiment_score":-0.07472939789295197}],"sentiment":"neutral","sentiment_score":-0.07472939789295197,"channel":0,"num_words":1,"start":344.28,"end":344.44},{"sentences":[{"text":"need","start":344.315,"end":344.475,"sentiment":"neutral","sentiment_score":-0.06992244720458984}],"sentiment":"neutral","sentiment_score":-0.06992244720458984,"channel":1,"num_words":1,"start":344.315,"end":344.475},{"sentences":[{"text":"connection","start":344.44,"end":344.91998,"sentiment":"neutral","sentiment_score":-0.0516187772154808}],"sentiment":"neutral","sentiment_score":-0.0516187772154808,"channel":0,"num_words":1,"start":344.44,"end":344.91998},{"sentences":[{"text":"to pay","start":344.475,"end":345.21503,"sentiment":"neutral","sentiment_score":-0.06702095828950405}],"sentiment":"neutral","sentiment_score":-0.06702095828950405,"channel":1,"num_words":2,"start":344.475,"end":345.21503},{"sentences":[{"text":"mhmm.","start":345.08,"end":345.58,"sentiment":"neutral","sentiment_score":-0.030141692608594894}],"sentiment":"neutral","sentiment_score":-0.030141692608594894,"channel":0,"num_words":1,"start":345.08,"end":345.58},{"sentences":[{"text":"do I need to pay for the technician if there is any issue with the box?","start":345.595,"end":349.355,"sentiment":"neutral","sentiment_score":-0.04504188022110611},{"text":"Do I need to pay for it?","start":349.355,"end":350.52,"sentiment":"neutral","sentiment_score":-0.03877455820994718}],"sentiment":"neutral","sentiment_score":-0.043134434391622956,"channel":1,"num_words":23,"start":345.595,"end":350.52},{"sentences":[{"text":"No.","start":352.28,"end":352.725,"sentiment":"neutral","sentiment_score":-0.12515175342559814}],"sentiment":"neutral","sentiment_score":-0.12515175342559814,"channel":0,"num_words":1,"start":352.28,"end":352.725},{"sentences":[{"text":"Okay.","start":353.31998,"end":353.81998,"sentiment":"neutral","sentiment_score":-0.087074875831604}],"sentiment":"neutral","sentiment_score":-0.087074875831604,"channel":1,"num_words":1,"start":353.31998,"end":353.81998},{"sentences":[{"text":"The Gigafy team is the one responsible for that, if ever.","start":354.405,"end":358.825,"sentiment":"neutral","sentiment_score":-0.052005201916803016}],"sentiment":"neutral","sentiment_score":-0.052005201916803016,"channel":0,"num_words":11,"start":354.405,"end":358.825},{"sentences":[{"text":"Okay.","start":359.8,"end":360.12,"sentiment":"neutral","sentiment_score":0.006716667674481869},{"text":"So do I need to contact Giveify or you will do that?","start":360.12,"end":363.465,"sentiment":"neutral","sentiment_score":0.004442418615023295}],"sentiment":"neutral","sentiment_score":0.004617360850366263,"channel":1,"num_words":13,"start":359.8,"end":363.465},{"sentences":[{"text":"We're the one who will do that once","start":365.045,"end":367.31,"sentiment":"neutral","sentiment_score":0.03213308681733906}],"sentiment":"neutral","sentiment_score":0.03213308681733906,"channel":0,"num_words":8,"start":365.045,"end":367.31},{"sentences":[{"text":"Okay.","start":367.065,"end":367.565,"sentiment":"neutral","sentiment_score":0.03603116795420647}],"sentiment":"neutral","sentiment_score":0.03603116795420647,"channel":1,"num_words":1,"start":367.065,"end":367.565},{"sentences":[{"text":"you place an order.","start":367.31,"end":369.01,"sentiment":"neutral","sentiment_score":0.03014470962807536},{"text":"So for the connection fee, it depends on the contract term that you selected you select.","start":369.55,"end":378.93,"sentiment":"neutral","sentiment_score":-0.003518819226883352},{"text":"Because for the Gigafy, we have twelve and twenty four month contract.","start":379.825,"end":387.045,"sentiment":"neutral","sentiment_score":-0.022015664726495743},{"text":"But please do know that that is a lock in contract if ever.","start":387.825,"end":391.185,"sentiment":"neutral","sentiment_score":-0.05723566390000857},{"text":"But we do have a no contract.","start":391.185,"end":392.805,"sentiment":"neutral","sentiment_score":-0.031996362443481176}],"sentiment":"neutral","sentiment_score":-0.02246054641615886,"channel":0,"num_words":52,"start":367.31,"end":392.805},{"sentences":[{"text":"For the, let me just check.","start":393.58502,"end":398.88998,"sentiment":"neutral","sentiment_score":0.002661900594830513}],"sentiment":"neutral","sentiment_score":0.002661900594830513,"channel":0,"num_words":6,"start":393.58502,"end":398.88998},{"sentences":[{"text":"So when I go to your website,","start":399.25497,"end":401.115,"sentiment":"neutral","sentiment_score":0.0049628012680581635}],"sentiment":"neutral","sentiment_score":0.0049628012680581635,"channel":1,"num_words":7,"start":399.25497,"end":401.115},{"sentences":[{"text":"Mhmm.","start":400.63,"end":401.13,"sentiment":"neutral","sentiment_score":0.000823416281491518}],"sentiment":"neutral","sentiment_score":0.000823416281491518,"channel":0,"num_words":1,"start":400.63,"end":401.13},{"sentences":[{"text":"do I need because I can see this NBN, then I need to go to networks.","start":401.175,"end":405.35498,"sentiment":"neutral","sentiment_score":-0.0024644609657116234},{"text":"Is it correct?","start":405.495,"end":406.395,"sentiment":"neutral","sentiment_score":0.01504857869197925},{"text":"Then I need to go to Gigafy","start":407.175,"end":408.775,"sentiment":"neutral","sentiment_score":0.0006903783817376409}],"sentiment":"neutral","sentiment_score":0.0004056542037198177,"channel":1,"num_words":26,"start":401.175,"end":408.775},{"sentences":[{"text":"Network.","start":408.425,"end":408.925,"sentiment":"neutral","sentiment_score":0.010445820167660711}],"sentiment":"neutral","sentiment_score":0.010445820167660711,"channel":0,"num_words":1,"start":408.425,"end":408.925},{"sentences":[{"text":"Networks","start":408.775,"end":409.275,"sentiment":"neutral","sentiment_score":0.004864926915615797}],"sentiment":"neutral","sentiment_score":0.004864926915615797,"channel":1,"num_words":1,"start":408.775,"end":409.275},{"sentences":[{"text":"You","start":409.38498,"end":409.54498,"sentiment":"neutral","sentiment_score":0.0009667612612247468}],"sentiment":"neutral","sentiment_score":0.0009667612612247468,"channel":0,"num_words":1,"start":409.38498,"end":409.54498},{"sentences":[{"text":"or","start":409.41498,"end":409.81497,"sentiment":"neutral","sentiment_score":0.007610496133565903}],"sentiment":"neutral","sentiment_score":0.007610496133565903,"channel":1,"num_words":1,"start":409.41498,"end":409.81497},{"sentences":[{"text":"go find","start":409.54498,"end":410.025,"sentiment":"neutral","sentiment_score":0.00633250642567873}],"sentiment":"neutral","sentiment_score":0.00633250642567873,"channel":0,"num_words":2,"start":409.54498,"end":410.025},{"sentences":[{"text":"how?","start":409.81497,"end":410.19,"sentiment":"neutral","sentiment_score":0.006858766078948975}],"sentiment":"neutral","sentiment_score":0.006858766078948975,"channel":1,"num_words":1,"start":409.81497,"end":410.19},{"sentences":[{"text":"yeah.","start":410.10498,"end":410.505,"sentiment":"neutral","sentiment_score":0.015700310468673706},{"text":"Mhmm.","start":410.505,"end":411.005,"sentiment":"neutral","sentiment_score":0.014069939963519571}],"sentiment":"neutral","sentiment_score":0.01488512521609664,"channel":0,"num_words":2,"start":410.10498,"end":411.005},{"sentences":[{"text":"And then","start":412.11002,"end":412.51,"sentiment":"neutral","sentiment_score":0.019378221593797207}],"sentiment":"neutral","sentiment_score":0.019378221593797207,"channel":1,"num_words":2,"start":412.11002,"end":412.51},{"sentences":[{"text":"You","start":412.505,"end":412.66498,"sentiment":"neutral","sentiment_score":0.016528254374861717}],"sentiment":"neutral","sentiment_score":0.016528254374861717,"channel":0,"num_words":1,"start":412.505,"end":412.66498},{"sentences":[{"text":"I","start":412.51,"end":412.67,"sentiment":"neutral","sentiment_score":0.016387557610869408}],"sentiment":"neutral","sentiment_score":0.016387557610869408,"channel":1,"num_words":1,"start":412.51,"end":412.67},{"sentences":[{"text":"go","start":412.66498,"end":412.82498,"sentiment":"neutral","sentiment_score":0.013114558532834051}],"sentiment":"neutral","sentiment_score":0.013114558532834051,"channel":0,"num_words":1,"start":412.66498,"end":412.82498},{"sentences":[{"text":"can","start":412.67,"end":413.17,"sentiment":"neutral","sentiment_score":0.016397401690483093}],"sentiment":"neutral","sentiment_score":0.016397401690483093,"channel":1,"num_words":1,"start":412.67,"end":413.17},{"sentences":[{"text":"find networks.","start":412.82498,"end":413.645,"sentiment":"neutral","sentiment_score":0.014095558319240808},{"text":"Mhmm.","start":413.94498,"end":414.44498,"sentiment":"neutral","sentiment_score":0.02351858466863632}],"sentiment":"neutral","sentiment_score":0.017236567102372646,"channel":0,"num_words":3,"start":412.82498,"end":414.44498},{"sentences":[{"text":"okay.","start":416.19,"end":416.69,"sentiment":"neutral","sentiment_score":0.03959310054779053},{"text":"Now I can see.","start":416.99,"end":418.29,"sentiment":"neutral","sentiment_score":0.0401556808501482}],"sentiment":"neutral","sentiment_score":0.040043164789676663,"channel":1,"num_words":5,"start":416.19,"end":418.29},{"sentences":[{"text":"Yeah.","start":418.905,"end":419.405,"sentiment":"neutral","sentiment_score":0.031012795865535736},{"text":"For no contract, we have a connection fee of $45.","start":419.785,"end":423.93002,"sentiment":"neutral","sentiment_score":0.023615450598299503},{"text":"But if you choose twelve or twenty four month contract, there's no connection fee for that.","start":425.19,"end":430.49002,"sentiment":"neutral","sentiment_score":0.034996052156202495},{"text":"But please do note that that is a lock in contract.","start":431.27002,"end":433.93002,"sentiment":"neutral","sentiment_score":-0.08237169005654076},{"text":"If ever you'll be cancelling within the contract term, there is a cancellation","start":433.99002,"end":438.705,"sentiment":"neutral","sentiment_score":-0.128776592703966}],"sentiment":"neutral","sentiment_score":-0.034374120773053636,"channel":0,"num_words":51,"start":418.905,"end":438.705},{"sentences":[{"text":"Okay.","start":438.21002,"end":438.71002,"sentiment":"neutral","sentiment_score":-0.09440747648477554}],"sentiment":"neutral","sentiment_score":-0.09440747648477554,"channel":1,"num_words":1,"start":438.21002,"end":438.71002},{"sentences":[{"text":"fees applicable.","start":438.925,"end":439.745,"sentiment":"neutral","sentiment_score":-0.06111564487218857}],"sentiment":"neutral","sentiment_score":-0.06111564487218857,"channel":0,"num_words":2,"start":438.925,"end":439.745},{"sentences":[{"text":"So so what you're saying is that the the the first website logotype.","start":444.85,"end":461.605,"sentiment":"neutral","sentiment_score":-0.05039271167837656},{"text":"It's","start":461.825,"end":462.325,"sentiment":"neutral","sentiment_score":-0.026635751128196716}],"sentiment":"neutral","sentiment_score":-0.04869578592479229,"channel":1,"num_words":14,"start":444.85,"end":462.325},{"sentences":[{"text":"Actually, that's that's your website before, but we're currently deleting that one.","start":462.12997,"end":468.10498,"sentiment":"neutral","sentiment_score":-0.13003757037222385},{"text":"We're still in process of deleting that website.","start":469.685,"end":472.66498,"sentiment":"neutral","sentiment_score":-0.1709021832793951},{"text":"This","start":475.365,"end":475.60498,"sentiment":"neutral","sentiment_score":-0.10249732434749605}],"sentiment":"neutral","sentiment_score":-0.14429360166901634,"channel":0,"num_words":21,"start":462.12997,"end":475.60498},{"sentences":[{"text":"uh-huh.","start":475.43,"end":475.83,"sentiment":"neutral","sentiment_score":-0.05840331315994263}],"sentiment":"neutral","sentiment_score":-0.05840331315994263,"channel":1,"num_words":1,"start":475.43,"end":475.83},{"sentences":[{"text":"is our","start":475.60498,"end":476.005,"sentiment":"neutral","sentiment_score":-0.060430241748690605}],"sentiment":"neutral","sentiment_score":-0.060430241748690605,"channel":0,"num_words":2,"start":475.60498,"end":476.005},{"sentences":[{"text":"Okay.","start":475.83,"end":476.33,"sentiment":"neutral","sentiment_score":-0.029885053634643555}],"sentiment":"neutral","sentiment_score":-0.029885053634643555,"channel":1,"num_words":1,"start":475.83,"end":476.33},{"sentences":[{"text":"new website.","start":476.005,"end":476.745,"sentiment":"neutral","sentiment_score":-0.04340993985533714},{"text":"Yeah.","start":476.805,"end":477.125,"sentiment":"neutral","sentiment_score":0.003453407436609268},{"text":"Mhmm.","start":477.125,"end":477.625,"sentiment":"neutral","sentiment_score":0.014525793492794037}],"sentiment":"neutral","sentiment_score":-0.017210169695317745,"channel":0,"num_words":4,"start":476.005,"end":477.625},{"sentences":[{"text":"Okay.","start":477.83,"end":478.33,"sentiment":"neutral","sentiment_score":0.03259166330099106},{"text":"Okay.","start":479.73502,"end":480.23502,"sentiment":"neutral","sentiment_score":0.047353342175483704},{"text":"Okay.","start":484.135,"end":484.61502,"sentiment":"neutral","sentiment_score":0.08189189434051514},{"text":"That's okay.","start":484.61502,"end":485.17502,"sentiment":"neutral","sentiment_score":0.18589844554662704},{"text":"That that's all information that I wanted to know.","start":485.17502,"end":487.415,"sentiment":"neutral","sentiment_score":0.22714872823821175}],"sentiment":"neutral","sentiment_score":0.18414088178958213,"channel":1,"num_words":14,"start":477.83,"end":487.415},{"sentences":[{"text":"Thank you for helping.","start":487.415,"end":488.475,"sentiment":"positive","sentiment_score":0.5268920063972473}],"sentiment":"positive","sentiment_score":0.5268920063972473,"channel":1,"num_words":4,"start":487.415,"end":488.475},{"sentences":[{"text":"Okay.","start":489.27,"end":489.75,"sentiment":"neutral","sentiment_score":0.25085097551345825},{"text":"Sure.","start":489.75,"end":490.07,"sentiment":"neutral","sentiment_score":0.25493383407592773},{"text":"Just give us a callback again if you have other questions","start":490.07,"end":493.77,"sentiment":"neutral","sentiment_score":0.21730617501518942}],"sentiment":"neutral","sentiment_score":0.22278097959665152,"channel":0,"num_words":13,"start":489.27,"end":493.77},{"sentences":[{"text":"Mhmm.","start":494.1449,"end":494.5449,"sentiment":"neutral","sentiment_score":0.11976364254951476},{"text":"Okay.","start":494.5449,"end":495.0449,"sentiment":"neutral","sentiment_score":0.1128767505288124}],"sentiment":"neutral","sentiment_score":0.11632019653916358,"channel":1,"num_words":2,"start":494.1449,"end":495.0449},{"sentences":[{"text":"if or if you need assistance.","start":494.65494,"end":496.11493,"sentiment":"neutral","sentiment_score":0.12608109538753828}],"sentiment":"neutral","sentiment_score":0.12608109538753828,"channel":0,"num_words":6,"start":494.65494,"end":496.11493},{"sentences":[{"text":"Yes.","start":496.8649,"end":497.18488,"sentiment":"neutral","sentiment_score":0.23676417768001556},{"text":"Thank you so much.","start":497.18488,"end":498.1449,"sentiment":"positive","sentiment_score":0.549460381269455},{"text":"Bye.","start":498.1449,"end":498.6449,"sentiment":"neutral","sentiment_score":0.20587308704853055}],"sentiment":"positive","sentiment_score":0.440079798301061,"channel":1,"num_words":6,"start":496.8649,"end":498.6449},{"sentences":[{"text":"You're welcome.","start":499.13492,"end":499.93494,"sentiment":"positive","sentiment_score":0.7755721211433411},{"text":"Bye.","start":499.93494,"end":500.04993,"sentiment":"positive","sentiment_score":0.6487081050872803},{"text":"Have a great day.","start":500.04993,"end":501.15494,"sentiment":"positive","sentiment_score":0.5880926605314016}],"sentiment":"positive","sentiment_score":0.6503175699285099,"channel":0,"num_words":7,"start":499.13492,"end":501.15494}]},"summary":{"result":"success","short":"A customer called Ertel to inquire about connecting through their provider due to mistakes and pages not found. The agent confirmed the correct website and provided the address for the customer. The agent also informed the customer about the activation process and the need for a connection box. The customer was advised to switch off their connection box if they were going to sign up online and that there is a connection fee for a twelve or twenty four month contract."},"intents":{"segments":[{"text":"wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found. So I would definitely just to give you a call to Yes. get all the information. Okay.","start_word":34,"end_word":77,"intents":[{"intent":"Connect router and connect through provider","confidence_score":0.0018394822}]},{"text":"do I need to pay for the technician if there is any issue with the box?","start_word":644,"end_word":659,"intents":[{"intent":"Pay for technician","confidence_score":0.25313184}]},{"text":"you place an order. So for the connection fee, it depends on the contract term that you selected you select.","start_word":701,"end_word":720,"intents":[{"intent":"Place order","confidence_score":0.8671199}]},{"text":"So when I go to your website, Mhmm. do I need because I can see this NBN, then I need to go to networks. Is it correct?","start_word":759,"end_word":785,"intents":[{"intent":"Check website","confidence_score":0.9300089},{"intent":"Check network","confidence_score":0.022385065}]},{"text":"So so what you're saying is that the the the first website logotype. It's Actually, that's that's your website before, but we're currently deleting that one. We're still in process of deleting that website. This uh-huh. is our Okay. new website. Yeah.","start_word":870,"end_word":911,"intents":[{"intent":"Update website","confidence_score":0.02031595}]},{"text":"Just give us a callback again if you have other questions Mhmm.","start_word":933,"end_word":944,"intents":[{"intent":"Receive callback","confidence_score":0.004945556}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16146615147590637},{"text":"Good afternoon. This is Marlene from Ertel. How can I assist you?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.37495875358581543},{"text":"Hello? Look. I do have a bigger five connection box in my apartment that I recently moved in. I'm just Mhmm.","start_word":13,"end_word":33,"sentiment":"neutral","sentiment_score":-0.005557970143854618},{"text":"wondering if I can connect through your provider because the website is not friendly at all, and there are a lot of mistakes and page not found.","start_word":34,"end_word":60,"sentiment":"negative","sentiment_score":-0.3584570586681366},{"text":"So I would definitely just to give you a call to Yes. get all the information. Okay. May I know what is the website? Maybe you're accessing the incorrect website. It would be a second. I need to open my computer. So this is the aapple.net.au. Is it correct one? Sorry? Is it correct one? Can you repeat the Yeah. link, please? Aaortel.net.au. It should be airtel.au only. No .net. Oh. Mhmm. Oh, okay. So airtow. So that's not your website. Oh, okay. Okay. While it's open so I'm just wondering. So does it mean Mhmm. that because this is not an NBN. This is the five connection box. So this is a different, like, network. So I'm just wondering if I can connect it and if there is any connection fee and if I'm going to sign up online. I wonder if it take to connect and if I need my own router. Okay. Can I have your the suburb, please, for the address for me to check? Yeah. It's Cronsite 4032. Can you spell the suburb, please? C H C E h R e C H E R M r m m s S I I D E d 4 e. 032. Okay. How about the unit number? Sorry. What was it? How about the unit number? Unit number? Do you need the full address? Because you just asked me only the the postcode and the suburb. Do you need the full address? Yep. Just to further check. So what do you need from me? The suburb or Is the it full address? Charlotte? Is it Charlotte Street? Yes. It 25 Charlotte Street? is. Yes. That's correct. Okay.","start_word":61,"end_word":340,"sentiment":"neutral","sentiment_score":-0.04485894912587745},{"text":"So for signing up on Gigafy, we received the order from the website.","start_word":341,"end_word":353,"sentiment":"positive","sentiment_score":0.371506780385971},{"text":"Like, for example, you signed up today.","start_word":354,"end_word":360,"sentiment":"neutral","sentiment_score":0.323148638010025},{"text":"We received it as well today, and we'll just confirm the payment if it reflect then once all is confirmed, we'll proceed with the activation.","start_word":361,"end_word":385,"sentiment":"positive","sentiment_score":0.3761053681373596},{"text":"Usually, the activation takes, within twenty four hours.","start_word":386,"end_word":393,"sentiment":"neutral","sentiment_score":0.3111163079738617},{"text":"And once successful, we'll be sending you an like, a welcome message and Wi Fi name and password for you to be able to connect with the service.","start_word":394,"end_word":421,"sentiment":"positive","sentiment_score":0.40079519152641296},{"text":"Okay. Do I need to use my own router or the connection box, this giga five connect or are you going to use this connection box? The connection box only. That is already your router as well. Okay. So I don't You require should anything else. yeah. You just need to switch that on first to process the activation. Because if ever that is switched off, we cannot process Okay. the activation, proceed with it. But will you send the instruction how to do that? Actually, we're we are the one who will configure it on our end. Once done, all you need to do is just connect with the Internet. It should be working fine after that. Okay. So you don't We'll require provide to you come the you don't require to come to my house. You will do it remotely. Is it yeah. correct? Yeah. That's correct. Okay. Is there any connection fee? Okay. For the connection fee, it depends on the contract that you'll be choosing. Actually, please do know that tech visit is required if ever there's a, like, technical issue, a DNTD box that needs a technician visit on-site. But if there's no issue with the box, we activated it successfully remotely or to disconnect then. But For do I the need connection to pay mhmm. do I need to pay for the technician if there is any issue with the box? Do I need to pay for it? No. Okay. The Gigafy team is the one responsible for that, if ever. Okay. So do I need to contact Giveify or you will do that? We're the one who will do that once Okay. you place an order. So for the connection fee, it depends on the contract term that you selected you select. Because for the Gigafy, we have twelve and twenty four month contract. But please do know that that is a lock in contract if ever. But we do have a no contract. For the, let me just check. So when I go to your website, Mhmm. do I need because I can see this NBN, then I need to go to networks. Is it correct? Then I need to go to Gigafy Network. Networks You or go find how? yeah. Mhmm. And then You I go can find networks. Mhmm. okay. Now I can see. Yeah. For no contract, we have a connection fee of $45. But if you choose twelve or twenty four month contract, there's no connection fee for that. But please do note that that is a lock in contract. If ever you'll be cancelling within the contract term, there is a cancellation Okay. fees applicable. So so what you're saying is that the the the first website logotype. It's Actually, that's that's your website before, but we're currently deleting that one. We're still in process of deleting that website. This uh-huh. is our Okay. new website. Yeah. Mhmm. Okay. Okay. Okay. That's okay. That that's all information that I wanted to know.","start_word":422,"end_word":926,"sentiment":"neutral","sentiment_score":0.006336747626266857},{"text":"Thank you for helping.","start_word":927,"end_word":930,"sentiment":"positive","sentiment_score":0.5259549021720886},{"text":"Okay. Sure. Just give us a callback again if you have other questions Mhmm. Okay. if or if you need assistance. Yes.","start_word":931,"end_word":952,"sentiment":"neutral","sentiment_score":0.18264661729335785},{"text":"Thank you so much.","start_word":953,"end_word":956,"sentiment":"positive","sentiment_score":0.5397672653198242},{"text":"Bye.","start_word":957,"end_word":957,"sentiment":"neutral","sentiment_score":0.32065141201019287},{"text":"You're welcome. Bye. Have a great day.","start_word":958,"end_word":964,"sentiment":"positive","sentiment_score":0.7483018040657043}],"average":{"sentiment":"neutral","sentiment_score":0.03292137798033464}}}}