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you for calling De La Salle College. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3.\n\nIf your call is about school fees, please dial 4. For our Holy Eucharist campus, please dial 5. If you are a supplier wishing to speak with accounts payable, please dial 6. Thank you. Good morning.\n\nDallas College. This is Amelia. Alex, who in particular? Okay. And has he contacted you about talking?\n\nYeah. I'll put you through to his number. Hello. You have reached Alex Alcova at College. I'm not able to take a call at the moment.\n\nSo if you could please leave a message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling De La Salle College.","start":0.96,"end":2.98,"sentiment":"positive","sentiment_score":0.5081169232726097},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection.","start":3.6,"end":8.9,"sentiment":"neutral","sentiment_score":0.25414765932980704},{"text":"To report a student absence, please dial 1.","start":9.76,"end":12.9,"sentiment":"neutral","sentiment_score":-0.010162700084038079},{"text":"For general inquiries or to speak with reception, please dial 2.","start":13.405,"end":17.665,"sentiment":"neutral","sentiment_score":0.013782026754184202},{"text":"To speak with admissions, please dial 3.","start":18.285,"end":21.185,"sentiment":"neutral","sentiment_score":0.011840718665293284}],"sentiment":"neutral","sentiment_score":0.16742414351114454,"num_words":51,"start":0.96,"end":21.185},{"sentences":[{"text":"If your call is about school fees, please dial 4.","start":21.725,"end":25.02,"sentiment":"neutral","sentiment_score":0.006999586615711451},{"text":"For our Holy Eucharist campus, please dial 5.","start":25.82,"end":29.28,"sentiment":"neutral","sentiment_score":0.0266073914244771},{"text":"If you are a supplier wishing to speak with accounts payable, please dial 6.","start":29.900002,"end":34.56,"sentiment":"neutral","sentiment_score":0.006758663337677717},{"text":"Thank you.","start":34.7,"end":35.52,"sentiment":"neutral","sentiment_score":0.31938670575618744},{"text":"Good morning.","start":42.475,"end":42.955,"sentiment":"neutral","sentiment_score":0.31405988335609436}],"sentiment":"neutral","sentiment_score":0.045676929514027305,"num_words":36,"start":21.725,"end":42.955},{"sentences":[{"text":"Dallas College.","start":42.955,"end":43.755,"sentiment":"neutral","sentiment_score":0.22064140439033508},{"text":"This is Amelia.","start":43.755,"end":44.655,"sentiment":"neutral","sentiment_score":0.13443599889675775},{"text":"Alex, who in particular?","start":48.555,"end":49.855,"sentiment":"neutral","sentiment_score":0.04120195936411619},{"text":"Okay.","start":54.56,"end":55.06,"sentiment":"neutral","sentiment_score":0.014651828445494177},{"text":"And has he contacted you about talking?","start":55.44,"end":57.54,"sentiment":"neutral","sentiment_score":-0.0022096697773252216}],"sentiment":"neutral","sentiment_score":0.05932839899597799,"num_words":17,"start":42.955,"end":57.54},{"sentences":[{"text":"Yeah.","start":58.96,"end":59.28,"sentiment":"neutral","sentiment_score":0.0687602087855339},{"text":"I'll put you through to his number.","start":59.28,"end":60.82,"sentiment":"neutral","sentiment_score":0.09794611909559794},{"text":"Hello.","start":87.63,"end":88.13,"sentiment":"neutral","sentiment_score":0.03692498803138733},{"text":"You have reached Alex Alcova at College.","start":88.189995,"end":90.369995,"sentiment":"neutral","sentiment_score":-0.014293512861643518},{"text":"I'm not able to take a call at the moment.","start":91.07,"end":93.07,"sentiment":"negative","sentiment_score":-0.41727807819843293}],"sentiment":"neutral","sentiment_score":-0.13390489775114334,"num_words":26,"start":58.96,"end":93.07},{"sentences":[{"text":"So if you could please leave a message, I'll get back to you as soon as possible.","start":93.07,"end":96.77,"sentiment":"neutral","sentiment_score":-0.10195448446799726},{"text":"Thank you.","start":96.909996,"end":97.729996,"sentiment":"neutral","sentiment_score":0.18937847018241882}],"sentiment":"neutral","sentiment_score":-0.07128785766269032,"num_words":19,"start":93.07,"end":97.729996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling De La Salle College. In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3.\n\nIf your call is about school fees, please dial 4. For our Holy Eucharist campus, please dial 5. If you are a supplier wishing to speak with accounts payable, please dial 6. Thank you. Good morning.\n\nDallas College. This is Amelia.\n\nChannel 0: Yes, Emilia. Good morning. I'm looking for Alex.\n\nChannel 1: Alex, who\n\nChannel 0: Alex.\n\nChannel 1: in particular?\n\nChannel 0: Alex Zolkover from IT.\n\nChannel 1: Okay. And has he contacted you about talking?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. I'll put you through to his number.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. You have reached Alex Alcova at College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling De La Salle College.","start":0.96,"end":2.98,"sentiment":"positive","sentiment_score":0.5081169232726097},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection.","start":3.6,"end":8.9,"sentiment":"neutral","sentiment_score":0.25414765932980704},{"text":"To report a student absence, please dial 1.","start":9.76,"end":12.9,"sentiment":"neutral","sentiment_score":-0.010162700084038079},{"text":"For general inquiries or to speak with reception, please dial 2.","start":13.405,"end":17.665,"sentiment":"neutral","sentiment_score":0.013782026754184202},{"text":"To speak with admissions, please dial 3.","start":18.285,"end":21.185,"sentiment":"neutral","sentiment_score":0.011840718665293284}],"sentiment":"neutral","sentiment_score":0.16742414351114454,"channel":1,"num_words":51,"start":0.96,"end":21.185},{"sentences":[{"text":"If your call is about school fees, please dial 4.","start":21.725,"end":25.02,"sentiment":"neutral","sentiment_score":0.006999586615711451},{"text":"For our Holy Eucharist campus, please dial 5.","start":25.82,"end":29.28,"sentiment":"neutral","sentiment_score":0.0266073914244771},{"text":"If you are a supplier wishing to speak with accounts payable, please dial 6.","start":29.900002,"end":34.56,"sentiment":"neutral","sentiment_score":0.006758663337677717},{"text":"Thank you.","start":34.7,"end":35.52,"sentiment":"neutral","sentiment_score":0.31938670575618744},{"text":"Good morning.","start":42.475,"end":42.955,"sentiment":"neutral","sentiment_score":0.31405988335609436}],"sentiment":"neutral","sentiment_score":0.045676929514027305,"channel":1,"num_words":36,"start":21.725,"end":42.955},{"sentences":[{"text":"Dallas College.","start":42.955,"end":43.755,"sentiment":"neutral","sentiment_score":0.22064140439033508},{"text":"This is Amelia.","start":43.755,"end":44.655,"sentiment":"neutral","sentiment_score":0.13443599889675775}],"sentiment":"neutral","sentiment_score":0.1689181610941887,"channel":1,"num_words":5,"start":42.955,"end":44.655},{"sentences":[{"text":"Yes, Emilia.","start":45.185,"end":45.985,"sentiment":"neutral","sentiment_score":0.13900023698806763},{"text":"Good morning.","start":45.985,"end":46.545002,"sentiment":"neutral","sentiment_score":0.23226674646139145},{"text":"I'm looking for Alex.","start":46.545002,"end":47.845,"sentiment":"neutral","sentiment_score":0.06539554335176945}],"sentiment":"neutral","sentiment_score":0.1255145175382495,"channel":0,"num_words":8,"start":45.185,"end":47.845},{"sentences":[{"text":"Alex, who","start":48.555,"end":49.195,"sentiment":"neutral","sentiment_score":0.040347227826714516}],"sentiment":"neutral","sentiment_score":0.040347227826714516,"channel":1,"num_words":2,"start":48.555,"end":49.195},{"sentences":[{"text":"Alex.","start":49.105003,"end":49.605003,"sentiment":"neutral","sentiment_score":0.04242745786905289}],"sentiment":"neutral","sentiment_score":0.04242745786905289,"channel":0,"num_words":1,"start":49.105003,"end":49.605003},{"sentences":[{"text":"in particular?","start":49.195,"end":49.855,"sentiment":"neutral","sentiment_score":0.04205669090151787}],"sentiment":"neutral","sentiment_score":0.04205669090151787,"channel":1,"num_words":2,"start":49.195,"end":49.855},{"sentences":[{"text":"Alex Zolkover from IT.","start":50.865,"end":54.085,"sentiment":"neutral","sentiment_score":0.022952929604798555}],"sentiment":"neutral","sentiment_score":0.022952929604798555,"channel":0,"num_words":4,"start":50.865,"end":54.085},{"sentences":[{"text":"Okay.","start":54.56,"end":55.06,"sentiment":"neutral","sentiment_score":0.014651828445494177},{"text":"And has he contacted you about talking?","start":55.44,"end":57.54,"sentiment":"neutral","sentiment_score":-0.0022096697773252216}],"sentiment":"neutral","sentiment_score":-0.00010198249947279692,"channel":1,"num_words":8,"start":54.56,"end":57.54},{"sentences":[{"text":"Yes.","start":58.29,"end":58.79,"sentiment":"neutral","sentiment_score":0.051249608397483826}],"sentiment":"neutral","sentiment_score":0.051249608397483826,"channel":0,"num_words":1,"start":58.29,"end":58.79},{"sentences":[{"text":"Yeah.","start":58.96,"end":59.28,"sentiment":"neutral","sentiment_score":0.0687602087855339},{"text":"I'll put you through to his number.","start":59.28,"end":60.82,"sentiment":"neutral","sentiment_score":0.09794611909559794}],"sentiment":"neutral","sentiment_score":0.09429788030683994,"channel":1,"num_words":8,"start":58.96,"end":60.82},{"sentences":[{"text":"Thank you.","start":61.329998,"end":62.07,"sentiment":"positive","sentiment_score":0.3620447963476181}],"sentiment":"positive","sentiment_score":0.3620447963476181,"channel":0,"num_words":2,"start":61.329998,"end":62.07},{"sentences":[{"text":"Hello.","start":87.63,"end":88.13,"sentiment":"neutral","sentiment_score":0.03692498803138733},{"text":"You have reached Alex Alcova at College.","start":88.189995,"end":90.369995,"sentiment":"neutral","sentiment_score":-0.014293512861643518},{"text":"I'm not able to take a call at the moment.","start":91.07,"end":93.07,"sentiment":"negative","sentiment_score":-0.41727807819843293},{"text":"So if you could please leave a message, I'll get back to you as soon as possible.","start":93.07,"end":96.77,"sentiment":"neutral","sentiment_score":-0.10195448446799726},{"text":"Thank you.","start":96.909996,"end":97.729996,"sentiment":"neutral","sentiment_score":0.18937847018241882}],"sentiment":"neutral","sentiment_score":-0.15109134269123142,"channel":1,"num_words":37,"start":87.63,"end":97.729996}]},"summary":{"result":"success","short":"The customer calls De La sett... De La sett College and is directed to various options including student absence, reception, admissions, school fees, Holy Eucharist campus, supplier speaking, and accounts payable. The customer is then directed to Alex's number, but he is unable to take a call and asks the customer to leave a message."},"intents":{"segments":[{"text":"You have reached Alex Alcova at College. I'm not able to take a call at the moment. So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","start_word":129,"end_word":164,"intents":[{"intent":"Leave a message","confidence_score":0.005322338}]}]},"sentiments":{"segments":[{"text":"Thank you for calling De La Salle College.","start_word":0,"end_word":7,"sentiment":"positive","sentiment_score":0.5192267894744873},{"text":"In order to direct your call efficiently, please listen to the following options and make your selection. To report a student absence, please dial 1. For general inquiries or to speak with reception, please dial 2. To speak with admissions, please dial 3. If your call is about school fees, please dial 4. For our Holy Eucharist campus, please dial 5. If you are a supplier wishing to speak with accounts payable, please dial 6. Thank you. Good morning. Dallas College. This is Amelia. Yes, Emilia. Good morning. I'm looking for Alex. Alex, who Alex. in particular? Alex Zolkover from IT. Okay. And has he contacted you about talking? Yes. Yeah. I'll put you through to his number.","start_word":8,"end_word":125,"sentiment":"neutral","sentiment_score":0.07787348330020905},{"text":"Thank you.","start_word":126,"end_word":127,"sentiment":"positive","sentiment_score":0.35498103499412537},{"text":"Hello. You have reached Alex Alcova at College.","start_word":128,"end_word":135,"sentiment":"neutral","sentiment_score":-0.0065757157281041145},{"text":"I'm not able to take a call at the moment.","start_word":136,"end_word":145,"sentiment":"negative","sentiment_score":-0.4102541208267212},{"text":"So if you could please leave a message, I'll get back to you as soon as possible. Thank you.","start_word":146,"end_word":164,"sentiment":"neutral","sentiment_score":-0.06698764115571976}],"average":{"sentiment":"neutral","sentiment_score":0.04558060232516939}}}}