{"metadata":{"transaction_key":"deprecated","request_id":"019fcefd-e703-7582-a744-e972c7448b7b","sha256":"9d17c585861ab18f4170f26f3fb2b6dd6eb861674ed05b403b6d542470383654","created":"2026-08-04T22:56:14.995Z","duration":11.159938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":16},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":16,"output_tokens":46}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hold your message and press hash, or press star to contact the operator.","confidence":1.0,"words":[{"word":"hold","start":0.16,"end":0.39999998,"confidence":0.6152344,"punctuated_word":"Hold","sentiment":"negative","sentiment_score":-0.3869210183620453},{"word":"your","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3424423635005951},{"word":"message","start":0.48,"end":0.98,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.35907381772994995},{"word":"and","start":1.04,"end":1.36,"confidence":0.9472656,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3705137073993683},{"word":"press","start":1.36,"end":1.76,"confidence":1.0,"punctuated_word":"press","sentiment":"negative","sentiment_score":-0.4382757544517517},{"word":"hash","start":1.76,"end":2.26,"confidence":0.80859375,"punctuated_word":"hash,","sentiment":"neutral","sentiment_score":-0.31940650939941406},{"word":"or","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.40481454133987427},{"word":"press","start":2.72,"end":3.12,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.2354834675788879},{"word":"star","start":3.12,"end":3.4399998,"confidence":0.9970703,"punctuated_word":"star","sentiment":"neutral","sentiment_score":-0.2928183972835541},{"word":"to","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.41682982444763184},{"word":"contact","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"contact","sentiment":"negative","sentiment_score":-0.5165075063705444},{"word":"the","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32908254861831665},{"word":"operator","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"operator.","sentiment":"neutral","sentiment_score":-0.17944884300231934}],"paragraphs":{"transcript":"\nHold your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Hold your message and press hash, or press star to contact the operator.","start":0.16,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.35320140765263486}],"sentiment":"negative","sentiment_score":-0.35320140765263486,"num_words":13,"start":0.16,"end":4.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hold your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Hold your message and press hash, or press star to contact the operator.","start":0.16,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.35320140765263486}],"sentiment":"negative","sentiment_score":-0.35320140765263486,"channel":1,"num_words":13,"start":0.16,"end":4.8199997}]},"summary":{"result":"success","short":"Hold your message and press hash, or press star to contact the operator."},"intents":{"segments":[{"text":"Hold your message and press hash, or press star to contact the operator.","start_word":1,"end_word":13,"intents":[{"intent":"Press hash","confidence_score":0.34220865},{"intent":"Press hash","confidence_score":0.98104334},{"intent":"Press hash","confidence_score":0.9582781},{"intent":"Press hash","confidence_score":0.9326094},{"intent":"Press hash","confidence_score":0.9104123},{"intent":"Press hash","confidence_score":0.8822931},{"intent":"Press hash","confidence_score":0.8594356},{"intent":"Press hash","confidence_score":0.8379955},{"intent":"Press hash","confidence_score":0.8108448},{"intent":"Press star to contact operator","confidence_score":0.0026936424},{"intent":"Hold message","confidence_score":0.7998112}]}]},"sentiments":{"segments":[{"text":"Hold your message and press hash, or press star to contact the operator.","start_word":0,"end_word":12,"sentiment":"negative","sentiment_score":-0.34848231077194214}],"average":{"sentiment":"negative","sentiment_score":-0.34848231077194214}}}}