{"metadata":{"transaction_key":"deprecated","request_id":"01a04678-d8c0-7041-a93a-e9ed1fb130f7","sha256":"dfbe7a3d78dc043de2e728115d118c5cd9c33460e8e725fc3d88421b63e4c651","created":"2026-08-28T03:45:21.399Z","duration":59.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":175,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":200,"output_tokens":200},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":200,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good afternoon, Craig. Yeah. Good day to you, Craig. This is Mary calling from Vigilance AI. I hope you're doing well. Yeah. We are a cybersecurity company that runs an AI powered MBR platform. And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company. And we are oh, so you're no longer part of Century twenty one? I oh, I see. Okay. If I see. Okay. I'll update in the record. Thank you for taking this call.","confidence":0.9980469,"words":[{"word":"yes","start":1.92,"end":2.24,"confidence":0.99121094,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06099332496523857},{"word":"hi","start":2.24,"end":2.56,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1994127482175827},{"word":"good","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3853520154953003},{"word":"afternoon","start":2.8,"end":3.3,"confidence":0.86694336,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.3372379541397095},{"word":"craig","start":3.4399998,"end":3.9399998,"confidence":0.8449707,"punctuated_word":"Craig.","sentiment":"neutral","sentiment_score":0.32538604736328125},{"word":"yeah","start":6.16,"end":6.66,"confidence":0.94555664,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.3773891925811768},{"word":"good","start":7.04,"end":7.2799997,"confidence":0.4638672,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.547713041305542},{"word":"day","start":7.2799997,"end":7.44,"confidence":0.9223633,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.5284225940704346},{"word":"to","start":7.44,"end":7.52,"confidence":0.6689453,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5118963718414307},{"word":"you","start":7.52,"end":7.68,"confidence":0.9736328,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.4814346432685852},{"word":"craig","start":7.68,"end":8.08,"confidence":0.9970703,"punctuated_word":"Craig.","sentiment":"positive","sentiment_score":0.44470489025115967},{"word":"this","start":8.08,"end":8.32,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.422213613986969},{"word":"is","start":8.32,"end":8.48,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.31677985191345215},{"word":"mary","start":8.48,"end":8.88,"confidence":0.9921875,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.3283625543117523},{"word":"calling","start":8.88,"end":9.28,"confidence":0.96777344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.3063383996486664},{"word":"from","start":9.28,"end":9.78,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3661349415779114},{"word":"vigilance","start":9.84,"end":10.34,"confidence":0.92700195,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3619253635406494},{"word":"ai","start":10.8,"end":11.28,"confidence":0.876709,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.39109259843826294},{"word":"i","start":11.28,"end":11.36,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5729475021362305},{"word":"hope","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6521449089050293},{"word":"you're","start":11.5199995,"end":11.84,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5484583973884583},{"word":"doing","start":11.84,"end":12.08,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.4997348487377167},{"word":"well","start":12.08,"end":12.58,"confidence":0.9970703,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.43537795543670654},{"word":"yeah","start":15.675,"end":16.175,"confidence":0.8762207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1284565031528473},{"word":"we","start":16.315,"end":16.555,"confidence":0.7739258,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10976321995258333},{"word":"are","start":16.555,"end":16.715,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0936521515250206},{"word":"a","start":16.715,"end":16.955,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13432307541370392},{"word":"cybersecurity","start":16.955,"end":17.455,"confidence":0.8642578,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.14504463970661163},{"word":"company","start":17.835001,"end":18.335001,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.10602281987667084},{"word":"that","start":18.795,"end":19.115,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10508165508508682},{"word":"runs","start":19.115,"end":19.435001,"confidence":0.99902344,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.16954518854618073},{"word":"an","start":19.435001,"end":19.675,"confidence":0.9819336,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1808038353919983},{"word":"ai","start":19.675,"end":19.995,"confidence":0.99609375,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.1779843270778656},{"word":"powered","start":19.995,"end":20.475,"confidence":0.99609375,"punctuated_word":"powered","sentiment":"neutral","sentiment_score":0.2049451321363449},{"word":"mbr","start":20.475,"end":20.975,"confidence":0.7480469,"punctuated_word":"MBR","sentiment":"neutral","sentiment_score":0.16327321529388428},{"word":"platform","start":21.035,"end":21.535,"confidence":0.767334,"punctuated_word":"platform.","sentiment":"neutral","sentiment_score":0.13675537705421448},{"word":"and","start":22.235,"end":22.395,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05800449475646019},{"word":"we're","start":22.395,"end":22.715,"confidence":0.9880371,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.10876664519309998},{"word":"trying","start":22.715,"end":23.035,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.09909209609031676},{"word":"to","start":23.035,"end":23.195,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12988746166229248},{"word":"get","start":23.195,"end":23.355,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.110182523727417},{"word":"in","start":23.355,"end":23.515,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.11896751821041109},{"word":"touch","start":23.515,"end":23.755001,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.11783119291067123},{"word":"with","start":23.755001,"end":23.915,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1508338451385498},{"word":"you","start":23.915,"end":24.075,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1661999672651291},{"word":"because","start":24.075,"end":24.475,"confidence":0.84277344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.17397555708885193},{"word":"our","start":24.475,"end":24.795,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2796204090118408},{"word":"cto","start":24.795,"end":25.295,"confidence":1.0,"punctuated_word":"CTO","sentiment":"neutral","sentiment_score":0.28274255990982056},{"word":"would","start":25.595001,"end":25.835,"confidence":0.99902344,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2248419225215912},{"word":"love","start":25.835,"end":26.075,"confidence":1.0,"punctuated_word":"love","sentiment":"positive","sentiment_score":0.3403759002685547},{"word":"to","start":26.075,"end":26.154999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27385225892066956},{"word":"have","start":26.154999,"end":26.395,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2099585235118866},{"word":"a","start":26.395,"end":26.475,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24885478615760803},{"word":"quick","start":26.475,"end":26.795,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.2899663746356964},{"word":"demo","start":26.795,"end":27.195,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.29009538888931274},{"word":"just","start":27.195,"end":27.435001,"confidence":0.9892578,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.27496811747550964},{"word":"to","start":27.435001,"end":27.515,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17890504002571106},{"word":"introduce","start":27.515,"end":28.015,"confidence":0.99902344,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.153041273355484},{"word":"about","start":28.075,"end":28.395,"confidence":0.77685547,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.1366182565689087},{"word":"our","start":28.395,"end":28.555,"confidence":0.7480469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1381041258573532},{"word":"company","start":28.555,"end":29.055,"confidence":0.9321289,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.11441264301538467},{"word":"and","start":29.915,"end":30.395,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.011460840702056885},{"word":"we","start":30.395,"end":30.635,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11299734562635422},{"word":"are","start":30.635,"end":31.135,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11748753488063812},{"word":"oh","start":34.29,"end":34.61,"confidence":0.95458984,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.11267030239105225},{"word":"so","start":34.61,"end":34.77,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.08187296241521835},{"word":"you're","start":34.77,"end":34.93,"confidence":0.9880371,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09116887301206587},{"word":"no","start":34.93,"end":35.17,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.13499793410301208},{"word":"longer","start":35.17,"end":35.489998,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.1244606301188469},{"word":"part","start":35.489998,"end":35.65,"confidence":0.9760742,"punctuated_word":"part","sentiment":"neutral","sentiment_score":-0.13273102045059204},{"word":"of","start":35.65,"end":35.89,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0989515483379364},{"word":"century","start":35.89,"end":36.39,"confidence":0.96875,"punctuated_word":"Century","sentiment":"neutral","sentiment_score":-0.0942351371049881},{"word":"twenty","start":36.53,"end":36.77,"confidence":0.9951172,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.10486528277397156},{"word":"one","start":36.77,"end":37.27,"confidence":0.9824219,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.11358632147312164},{"word":"i","start":37.690002,"end":38.190002,"confidence":0.9526367,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3973180651664734},{"word":"oh","start":40.69,"end":41.19,"confidence":0.982666,"punctuated_word":"oh,","sentiment":"negative","sentiment_score":-0.41832542419433594},{"word":"i","start":41.73,"end":42.05,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13162393867969513},{"word":"see","start":42.05,"end":42.55,"confidence":0.99902344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.11020858585834505},{"word":"okay","start":42.85,"end":43.35,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06831476837396622},{"word":"if","start":43.41,"end":43.91,"confidence":0.7680664,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0768076628446579},{"word":"i","start":47.074997,"end":47.394997,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004990972578525543},{"word":"see","start":47.394997,"end":47.795,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.000896010547876358},{"word":"okay","start":47.795,"end":48.195,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02431550994515419},{"word":"i'll","start":48.195,"end":48.515,"confidence":0.9211426,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.034318629652261734},{"word":"update","start":48.515,"end":48.835,"confidence":0.65527344,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.06546134501695633},{"word":"in","start":48.835,"end":48.914997,"confidence":0.8408203,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07631930708885193},{"word":"the","start":48.914997,"end":49.074997,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06986607611179352},{"word":"record","start":49.074997,"end":49.574997,"confidence":0.98706055,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":0.0750938355922699},{"word":"thank","start":49.635,"end":49.795,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31307053565979004},{"word":"you","start":49.795,"end":50.035,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28981542587280273},{"word":"for","start":50.035,"end":50.114998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3657711446285248},{"word":"taking","start":50.114998,"end":50.515,"confidence":0.99902344,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":0.30206534266471863},{"word":"this","start":50.515,"end":50.754997,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1913607120513916},{"word":"call","start":50.754997,"end":51.254997,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.1983553022146225}],"paragraphs":{"transcript":"\nYes. Hi. Good afternoon, Craig. Yeah. Good day to you, Craig.\n\nThis is Mary calling from Vigilance AI. I hope you're doing well. Yeah. We are a cybersecurity company that runs an AI powered MBR platform. And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company.\n\nAnd we are oh, so you're no longer part of Century twenty one? I oh, I see. Okay. If I see. Okay.\n\nI'll update in the record. Thank you for taking this call.","paragraphs":[{"sentences":[{"text":"Yes.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06099332496523857},{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.1994127482175827},{"text":"Good afternoon, Craig.","start":2.56,"end":3.9399998,"sentiment":"positive","sentiment_score":0.34932533899943036},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"positive","sentiment_score":0.3773891925811768},{"text":"Good day to you, Craig.","start":7.04,"end":8.08,"sentiment":"positive","sentiment_score":0.5028343081474305}],"sentiment":"positive","sentiment_score":0.38181298395449464,"num_words":11,"start":1.92,"end":8.08},{"sentences":[{"text":"This is Mary calling from Vigilance AI.","start":8.08,"end":11.28,"sentiment":"positive","sentiment_score":0.3561210462025234},{"text":"I hope you're doing well.","start":11.28,"end":12.58,"sentiment":"positive","sentiment_score":0.5417327225208283},{"text":"Yeah.","start":15.675,"end":16.175,"sentiment":"neutral","sentiment_score":0.1284565031528473},{"text":"We are a cybersecurity company that runs an AI powered MBR platform.","start":16.315,"end":21.535,"sentiment":"neutral","sentiment_score":0.14393288642168045},{"text":"And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company.","start":22.235,"end":29.055,"sentiment":"neutral","sentiment_score":0.18680395528674126}],"sentiment":"neutral","sentiment_score":0.23454521916806698,"num_words":50,"start":8.08,"end":29.055},{"sentences":[{"text":"And we are oh, so you're no longer part of Century twenty one?","start":29.915,"end":37.27,"sentiment":"neutral","sentiment_score":-0.10242197949152726},{"text":"I oh, I see.","start":37.690002,"end":42.55,"sentiment":"neutral","sentiment_score":-0.26436900347471237},{"text":"Okay.","start":42.85,"end":43.35,"sentiment":"neutral","sentiment_score":-0.06831476837396622},{"text":"If I see.","start":43.41,"end":47.795,"sentiment":"neutral","sentiment_score":-0.027564881990353268},{"text":"Okay.","start":47.795,"end":48.195,"sentiment":"neutral","sentiment_score":0.02431550994515419}],"sentiment":"neutral","sentiment_score":-0.11434798416766254,"num_words":22,"start":29.915,"end":48.195},{"sentences":[{"text":"I'll update in the record.","start":48.195,"end":49.574997,"sentiment":"neutral","sentiment_score":0.06421183869242668},{"text":"Thank you for taking this call.","start":49.635,"end":51.254997,"sentiment":"neutral","sentiment_score":0.2767397438486417}],"sentiment":"neutral","sentiment_score":0.1801361505958167,"num_words":11,"start":48.195,"end":51.254997}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yeah. We've I've I've retired. I don't work anymore. No. Haven't been for two years. So if you can take me off your list, then. Sold that business two sold that business two years ago. Yeah. Thank you. Bye.","confidence":0.970459,"words":[{"word":"hello","start":0.64,"end":0.79999995,"confidence":0.9638672,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.011225750669836998},{"word":"yes","start":0.79999995,"end":1.3,"confidence":0.9165039,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04339110106229782},{"word":"yeah","start":29.95,"end":30.19,"confidence":0.82958984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03291268274188042},{"word":"we've","start":30.19,"end":30.51,"confidence":0.9602051,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":-0.10750484466552734},{"word":"i've","start":30.67,"end":31.15,"confidence":0.98657227,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16424167156219482},{"word":"i've","start":31.15,"end":31.470001,"confidence":0.98999023,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1777391880750656},{"word":"retired","start":31.470001,"end":31.95,"confidence":0.99365234,"punctuated_word":"retired.","sentiment":"neutral","sentiment_score":-0.17441266775131226},{"word":"i","start":31.95,"end":32.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2939198911190033},{"word":"don't","start":32.11,"end":32.43,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24952256679534912},{"word":"work","start":32.43,"end":32.59,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.22793635725975037},{"word":"anymore","start":32.59,"end":33.09,"confidence":0.94750977,"punctuated_word":"anymore.","sentiment":"neutral","sentiment_score":-0.25079116225242615},{"word":"no","start":36.989998,"end":37.489998,"confidence":0.96191406,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4581536054611206},{"word":"haven't","start":37.79,"end":38.11,"confidence":0.907959,"punctuated_word":"Haven't","sentiment":"negative","sentiment_score":-0.3994518220424652},{"word":"been","start":38.11,"end":38.35,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.32860100269317627},{"word":"for","start":38.35,"end":38.510002,"confidence":0.99609375,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.43581679463386536},{"word":"two","start":38.510002,"end":38.75,"confidence":1.0,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.46951988339424133},{"word":"years","start":38.75,"end":39.25,"confidence":0.7988281,"punctuated_word":"years.","sentiment":"negative","sentiment_score":-0.3820881247520447},{"word":"so","start":39.495003,"end":39.575,"confidence":0.97314453,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.44442620873451233},{"word":"if","start":39.575,"end":39.655003,"confidence":0.63427734,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.5635783672332764},{"word":"you","start":39.655003,"end":39.735,"confidence":0.98535156,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7005268931388855},{"word":"can","start":39.735,"end":39.975002,"confidence":0.6748047,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.6711550354957581},{"word":"take","start":39.975002,"end":40.215,"confidence":0.9658203,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6455789804458618},{"word":"me","start":40.215,"end":40.375,"confidence":0.9892578,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5902152061462402},{"word":"off","start":40.375,"end":40.535,"confidence":0.96240234,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.5970547199249268},{"word":"your","start":40.535,"end":40.615,"confidence":0.9550781,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.603219211101532},{"word":"list","start":40.615,"end":41.015,"confidence":0.67578125,"punctuated_word":"list,","sentiment":"negative","sentiment_score":-0.5654834508895874},{"word":"then","start":41.015,"end":41.515,"confidence":0.34124756,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.30747681856155396},{"word":"sold","start":42.935,"end":43.015,"confidence":0.45263672,"punctuated_word":"Sold","sentiment":"neutral","sentiment_score":-0.09534087777137756},{"word":"that","start":43.015,"end":43.175,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07696779072284698},{"word":"business","start":43.175,"end":43.575,"confidence":0.99902344,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.09297037869691847},{"word":"two","start":43.575,"end":44.075,"confidence":0.6503906,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.10704531520605089},{"word":"sold","start":44.215,"end":44.535,"confidence":0.85253906,"punctuated_word":"sold","sentiment":"neutral","sentiment_score":-0.1436922401189804},{"word":"that","start":44.535,"end":44.695,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1857706308364868},{"word":"business","start":44.695,"end":45.095,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.18424467742443085},{"word":"two","start":45.095,"end":45.255,"confidence":0.9921875,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.14601673185825348},{"word":"years","start":45.255,"end":45.495003,"confidence":0.9980469,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.12626409530639648},{"word":"ago","start":45.495003,"end":45.735,"confidence":0.970459,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.1147298514842987},{"word":"yeah","start":45.735,"end":46.235,"confidence":0.91137695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014901421964168549},{"word":"thank","start":50.295002,"end":50.455,"confidence":0.83935547,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.32391664385795593},{"word":"you","start":50.455,"end":50.955,"confidence":0.9785156,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3719590008258819},{"word":"bye","start":51.575,"end":52.075,"confidence":0.9904785,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0909501314163208}],"paragraphs":{"transcript":"\nHello? Yes. Yeah. We've I've I've retired. I don't work anymore.\n\nNo. Haven't been for two years. So if you can take me off your list, then. Sold that business two sold that business two years ago. Yeah.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.011225750669836998},{"text":"Yes.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.04339110106229782},{"text":"Yeah.","start":29.95,"end":30.19,"sentiment":"neutral","sentiment_score":-0.03291268274188042},{"text":"We've I've I've retired.","start":30.19,"end":31.95,"sentiment":"neutral","sentiment_score":-0.155974593013525},{"text":"I don't work anymore.","start":31.95,"end":33.09,"sentiment":"neutral","sentiment_score":-0.25554249435663223}],"sentiment":"neutral","sentiment_score":-0.14766947095367042,"num_words":11,"start":0.64,"end":33.09},{"sentences":[{"text":"No.","start":36.989998,"end":37.489998,"sentiment":"negative","sentiment_score":-0.4581536054611206},{"text":"Haven't been for two years.","start":37.79,"end":39.25,"sentiment":"negative","sentiment_score":-0.4030955255031586},{"text":"So if you can take me off your list, then.","start":39.495003,"end":41.515,"sentiment":"negative","sentiment_score":-0.5688714891672134},{"text":"Sold that business two sold that business two years ago.","start":42.935,"end":45.735,"sentiment":"neutral","sentiment_score":-0.12730425894260405},{"text":"Yeah.","start":45.735,"end":46.235,"sentiment":"neutral","sentiment_score":-0.014901421964168549}],"sentiment":"negative","sentiment_score":-0.35001074577923175,"num_words":27,"start":36.989998,"end":46.235},{"sentences":[{"text":"Thank you.","start":50.295002,"end":50.955,"sentiment":"positive","sentiment_score":0.34793782234191895},{"text":"Bye.","start":51.575,"end":52.075,"sentiment":"neutral","sentiment_score":0.0909501314163208}],"sentiment":"neutral","sentiment_score":0.2622752587000529,"num_words":3,"start":50.295002,"end":52.075}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Yes.\n\nChannel 0: Yes. Hi. Good afternoon, Craig. Yeah. Good day to you, Craig.\n\nThis is Mary calling from Vigilance AI. I hope you're doing well. Yeah. We are a cybersecurity company that runs an AI powered MBR platform. And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company.\n\nAnd\n\nChannel 1: Yeah. We've\n\nChannel 0: we are\n\nChannel 1: I've I've retired. I don't work anymore.\n\nChannel 0: oh, so you're no longer part of Century twenty one?\n\nChannel 1: No.\n\nChannel 0: I\n\nChannel 1: Haven't been for two years. So if you can take me off your list,\n\nChannel 0: oh,\n\nChannel 1: then.\n\nChannel 0: I see. Okay.\n\nChannel 1: Sold that business\n\nChannel 0: If\n\nChannel 1: two sold that business two years ago. Yeah.\n\nChannel 0: I see. Okay. I'll update in the record. Thank you for taking\n\nChannel 1: Thank you.\n\nChannel 0: this call.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.011225750669836998},{"text":"Yes.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.04339110106229782}],"sentiment":"neutral","sentiment_score":0.02730842586606741,"channel":1,"num_words":2,"start":0.64,"end":1.3},{"sentences":[{"text":"Yes.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.06099332496523857},{"text":"Hi.","start":2.24,"end":2.56,"sentiment":"neutral","sentiment_score":0.1994127482175827},{"text":"Good afternoon, Craig.","start":2.56,"end":3.9399998,"sentiment":"positive","sentiment_score":0.34932533899943036},{"text":"Yeah.","start":6.16,"end":6.66,"sentiment":"positive","sentiment_score":0.3773891925811768},{"text":"Good day to you, Craig.","start":7.04,"end":8.08,"sentiment":"positive","sentiment_score":0.5028343081474305}],"sentiment":"positive","sentiment_score":0.38181298395449464,"channel":0,"num_words":11,"start":1.92,"end":8.08},{"sentences":[{"text":"This is Mary calling from Vigilance AI.","start":8.08,"end":11.28,"sentiment":"positive","sentiment_score":0.3561210462025234},{"text":"I hope you're doing well.","start":11.28,"end":12.58,"sentiment":"positive","sentiment_score":0.5417327225208283},{"text":"Yeah.","start":15.675,"end":16.175,"sentiment":"neutral","sentiment_score":0.1284565031528473},{"text":"We are a cybersecurity company that runs an AI powered MBR platform.","start":16.315,"end":21.535,"sentiment":"neutral","sentiment_score":0.14393288642168045},{"text":"And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company.","start":22.235,"end":29.055,"sentiment":"neutral","sentiment_score":0.18680395528674126}],"sentiment":"neutral","sentiment_score":0.23454521916806698,"channel":0,"num_words":50,"start":8.08,"end":29.055},{"sentences":[{"text":"And","start":29.915,"end":30.395,"sentiment":"neutral","sentiment_score":-0.011460840702056885}],"sentiment":"neutral","sentiment_score":-0.011460840702056885,"channel":0,"num_words":1,"start":29.915,"end":30.395},{"sentences":[{"text":"Yeah.","start":29.95,"end":30.19,"sentiment":"neutral","sentiment_score":-0.03291268274188042},{"text":"We've","start":30.19,"end":30.51,"sentiment":"neutral","sentiment_score":-0.10750484466552734}],"sentiment":"neutral","sentiment_score":-0.07020876370370388,"channel":1,"num_words":2,"start":29.95,"end":30.51},{"sentences":[{"text":"we are","start":30.395,"end":31.135,"sentiment":"neutral","sentiment_score":-0.11524244025349617}],"sentiment":"neutral","sentiment_score":-0.11524244025349617,"channel":0,"num_words":2,"start":30.395,"end":31.135},{"sentences":[{"text":"I've I've retired.","start":30.67,"end":31.95,"sentiment":"neutral","sentiment_score":-0.1721311757961909},{"text":"I don't work anymore.","start":31.95,"end":33.09,"sentiment":"neutral","sentiment_score":-0.25554249435663223}],"sentiment":"neutral","sentiment_score":-0.21979478640215738,"channel":1,"num_words":7,"start":30.67,"end":33.09},{"sentences":[{"text":"oh, so you're no longer part of Century twenty one?","start":34.29,"end":37.27,"sentiment":"neutral","sentiment_score":-0.10895400121808052}],"sentiment":"neutral","sentiment_score":-0.10895400121808052,"channel":0,"num_words":10,"start":34.29,"end":37.27},{"sentences":[{"text":"No.","start":36.989998,"end":37.489998,"sentiment":"negative","sentiment_score":-0.4581536054611206}],"sentiment":"negative","sentiment_score":-0.4581536054611206,"channel":1,"num_words":1,"start":36.989998,"end":37.489998},{"sentences":[{"text":"I","start":37.690002,"end":38.190002,"sentiment":"negative","sentiment_score":-0.3973180651664734}],"sentiment":"negative","sentiment_score":-0.3973180651664734,"channel":0,"num_words":1,"start":37.690002,"end":38.190002},{"sentences":[{"text":"Haven't been for two years.","start":37.79,"end":39.25,"sentiment":"negative","sentiment_score":-0.4030955255031586},{"text":"So if you can take me off your list,","start":39.495003,"end":41.015,"sentiment":"negative","sentiment_score":-0.5979153414567312}],"sentiment":"negative","sentiment_score":-0.5283368357590267,"channel":1,"num_words":14,"start":37.79,"end":41.015},{"sentences":[{"text":"oh,","start":40.69,"end":41.19,"sentiment":"negative","sentiment_score":-0.41832542419433594}],"sentiment":"negative","sentiment_score":-0.41832542419433594,"channel":0,"num_words":1,"start":40.69,"end":41.19},{"sentences":[{"text":"then.","start":41.015,"end":41.515,"sentiment":"neutral","sentiment_score":-0.30747681856155396}],"sentiment":"neutral","sentiment_score":-0.30747681856155396,"channel":1,"num_words":1,"start":41.015,"end":41.515},{"sentences":[{"text":"I see.","start":41.73,"end":42.55,"sentiment":"neutral","sentiment_score":-0.12091626226902008},{"text":"Okay.","start":42.85,"end":43.35,"sentiment":"neutral","sentiment_score":-0.06831476837396622}],"sentiment":"neutral","sentiment_score":-0.10338243097066879,"channel":0,"num_words":3,"start":41.73,"end":43.35},{"sentences":[{"text":"Sold that business","start":42.935,"end":43.575,"sentiment":"neutral","sentiment_score":-0.08842634906371434}],"sentiment":"neutral","sentiment_score":-0.08842634906371434,"channel":1,"num_words":3,"start":42.935,"end":43.575},{"sentences":[{"text":"If","start":43.41,"end":43.91,"sentiment":"neutral","sentiment_score":-0.0768076628446579}],"sentiment":"neutral","sentiment_score":-0.0768076628446579,"channel":0,"num_words":1,"start":43.41,"end":43.91},{"sentences":[{"text":"two sold that business two years ago.","start":43.575,"end":45.735,"sentiment":"neutral","sentiment_score":-0.1439662203192711},{"text":"Yeah.","start":45.735,"end":46.235,"sentiment":"neutral","sentiment_score":-0.014901421964168549}],"sentiment":"neutral","sentiment_score":-0.12783312052488327,"channel":1,"num_words":8,"start":43.575,"end":46.235},{"sentences":[{"text":"I see.","start":47.074997,"end":47.795,"sentiment":"neutral","sentiment_score":-0.0029434915632009506},{"text":"Okay.","start":47.795,"end":48.195,"sentiment":"neutral","sentiment_score":0.02431550994515419},{"text":"I'll update in the record.","start":48.195,"end":49.574997,"sentiment":"neutral","sentiment_score":0.06421183869242668},{"text":"Thank you for taking","start":49.635,"end":50.515,"sentiment":"neutral","sentiment_score":0.31768061220645905}],"sentiment":"neutral","sentiment_score":0.1341841807588935,"channel":0,"num_words":12,"start":47.074997,"end":50.515},{"sentences":[{"text":"Thank you.","start":50.295002,"end":50.955,"sentiment":"positive","sentiment_score":0.34793782234191895}],"sentiment":"positive","sentiment_score":0.34793782234191895,"channel":1,"num_words":2,"start":50.295002,"end":50.955},{"sentences":[{"text":"this call.","start":50.515,"end":51.254997,"sentiment":"neutral","sentiment_score":0.19485800713300705}],"sentiment":"neutral","sentiment_score":0.19485800713300705,"channel":0,"num_words":2,"start":50.515,"end":51.254997},{"sentences":[{"text":"Bye.","start":51.575,"end":52.075,"sentiment":"neutral","sentiment_score":0.0909501314163208}],"sentiment":"neutral","sentiment_score":0.0909501314163208,"channel":1,"num_words":1,"start":51.575,"end":52.075}]},"summary":{"result":"success","short":"Mary from Carrefourance AI calls Craig to offer a demo of their AI-powered MBR platform. Craig informs her that he has retired and hasn't worked for two years, so Mary updates his record and apologizes for the misunderstanding. They briefly discuss the business that was sold two years ago before the call ends."},"intents":{"segments":[{"text":"We are a cybersecurity company that runs an AI powered MBR platform. And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company. And Yeah.","start_word":26,"end_word":64,"intents":[{"intent":"Schedule demo","confidence_score":0.07833553}]},{"text":"I Haven't been for two years. So if you can take me off your list, oh, then. I see.","start_word":86,"end_word":104,"intents":[{"intent":"Remove from contact list","confidence_score":0.0376233}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Yes. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07875573635101318},{"text":"Good afternoon, Craig. Yeah. Good day to you, Craig. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":4,"end_word":24,"sentiment":"positive","sentiment_score":0.42982620000839233},{"text":"Yeah. We are a cybersecurity company that runs an AI powered MBR platform. And we're trying to get in touch with you because our CTO would love to have a quick demo just to introduce about our company. And Yeah. We've we are I've I've retired. I don't work anymore. oh, so you're no longer part of Century twenty one?","start_word":25,"end_word":84,"sentiment":"neutral","sentiment_score":0.02850658632814884},{"text":"No. I Haven't been for two years. So if you can take me off your list, oh, then.","start_word":85,"end_word":102,"sentiment":"negative","sentiment_score":-0.4753089547157288},{"text":"I see. Okay. Sold that business If two sold that business two years ago. Yeah. I see. Okay. I'll update in the record.","start_word":103,"end_word":125,"sentiment":"neutral","sentiment_score":-0.0476289764046669},{"text":"Thank you for taking Thank you.","start_word":126,"end_word":131,"sentiment":"positive","sentiment_score":0.3340796232223511},{"text":"this call. Bye.","start_word":132,"end_word":134,"sentiment":"neutral","sentiment_score":0.1592298150062561}],"average":{"sentiment":"neutral","sentiment_score":0.02624790906906128}}}}